CA3166344A1 - Procede et systeme d'etablissement d'un appel sur la base d'une commande - Google Patents
Procede et systeme d'etablissement d'un appel sur la base d'une commandeInfo
- Publication number
- CA3166344A1 CA3166344A1 CA3166344A CA3166344A CA3166344A1 CA 3166344 A1 CA3166344 A1 CA 3166344A1 CA 3166344 A CA3166344 A CA 3166344A CA 3166344 A CA3166344 A CA 3166344A CA 3166344 A1 CA3166344 A1 CA 3166344A1
- Authority
- CA
- Canada
- Prior art keywords
- voice
- order
- receiver
- delivery
- phoning
- Prior art date
- Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
- Pending
Links
- 238000000034 method Methods 0.000 title claims abstract description 33
- 238000012384 transportation and delivery Methods 0.000 claims abstract description 135
- 230000004044 response Effects 0.000 claims abstract description 65
- 238000004891 communication Methods 0.000 claims description 25
- 230000001174 ascending effect Effects 0.000 claims description 6
- 238000012549 training Methods 0.000 claims description 6
- 238000013518 transcription Methods 0.000 claims description 3
- 230000035897 transcription Effects 0.000 claims description 3
- 230000002708 enhancing effect Effects 0.000 abstract description 4
- 230000008569 process Effects 0.000 description 11
- 238000013459 approach Methods 0.000 description 4
- 230000002354 daily effect Effects 0.000 description 4
- 238000010586 diagram Methods 0.000 description 3
- 230000006870 function Effects 0.000 description 2
- 238000010801 machine learning Methods 0.000 description 2
- 230000009286 beneficial effect Effects 0.000 description 1
- 230000007547 defect Effects 0.000 description 1
- 230000003203 everyday effect Effects 0.000 description 1
- 238000012986 modification Methods 0.000 description 1
- 230000004048 modification Effects 0.000 description 1
- 230000003287 optical effect Effects 0.000 description 1
- 230000001737 promoting effect Effects 0.000 description 1
Classifications
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
- G06Q10/00—Administration; Management
- G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
- G06Q10/083—Shipping
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/332—Query formulation
- G06F16/3329—Natural language query formulation or dialogue systems
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- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
- G06F16/30—Information retrieval; Database structures therefor; File system structures therefor of unstructured textual data
- G06F16/33—Querying
- G06F16/3331—Query processing
- G06F16/334—Query execution
- G06F16/3343—Query execution using phonetics
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L13/00—Speech synthesis; Text to speech systems
- G10L13/02—Methods for producing synthetic speech; Speech synthesisers
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/06—Creation of reference templates; Training of speech recognition systems, e.g. adaptation to the characteristics of the speaker's voice
- G10L15/063—Training
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/08—Speech classification or search
- G10L15/18—Speech classification or search using natural language modelling
- G10L15/1822—Parsing for meaning understanding
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- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
-
- G—PHYSICS
- G10—MUSICAL INSTRUMENTS; ACOUSTICS
- G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
- G10L15/00—Speech recognition
- G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
- G10L2015/223—Execution procedure of a spoken command
Landscapes
- Engineering & Computer Science (AREA)
- Physics & Mathematics (AREA)
- Computational Linguistics (AREA)
- Health & Medical Sciences (AREA)
- Acoustics & Sound (AREA)
- Audiology, Speech & Language Pathology (AREA)
- Human Computer Interaction (AREA)
- Theoretical Computer Science (AREA)
- Multimedia (AREA)
- Artificial Intelligence (AREA)
- Business, Economics & Management (AREA)
- General Physics & Mathematics (AREA)
- Data Mining & Analysis (AREA)
- Economics (AREA)
- Databases & Information Systems (AREA)
- Mathematical Physics (AREA)
- General Engineering & Computer Science (AREA)
- Entrepreneurship & Innovation (AREA)
- Development Economics (AREA)
- General Health & Medical Sciences (AREA)
- Human Resources & Organizations (AREA)
- Marketing (AREA)
- Operations Research (AREA)
- Quality & Reliability (AREA)
- Strategic Management (AREA)
- Tourism & Hospitality (AREA)
- General Business, Economics & Management (AREA)
- Telephonic Communication Services (AREA)
Abstract
Une méthode d'appel téléphonique pour une commande et un système connexe comprend : le balayage d'un numéro de commande pour obtenir et stocker une adresse de commande et un numéro de téléphone associé à la commande, et l'appel automatique du numéro de téléphone en fonction d'une stratégie de livraison; l'attente automatique pour l'établissement d'une liaison téléphonique, la reconnaissance machine des renseignements sur la voix d'un destinataire associé au numéro de téléphone et l'amorce d'une conversation humain-machine; l'extraction de mots-clés dans les renseignements sur la voix, l'extraction d'une réponse vocale parmi les réponses vocales dans une bibliothèque de réponses associées aux mots-clés et l'envoi de la réponse au destinataire; et le passage d'une conversation humain-machine à humain-humain s'il est impossible de répondre au destinataire à l'aide d'une des réponses vocales dans la bibliothèque de réponses. Cette méthode permet des économies de temps pour la livraison pour améliorer l'efficacité générale de livraison et maximiser la possibilité que le destinataire reçoive un avis de livraison en temps opportun.
Applications Claiming Priority (3)
| Application Number | Priority Date | Filing Date | Title |
|---|---|---|---|
| CN201911396164.XA CN111178807A (zh) | 2019-12-30 | 2019-12-30 | 一种基于订单拨打电话的方法和系统 |
| CN201911396164.X | 2019-12-30 | ||
| PCT/CN2020/111942 WO2021135317A1 (fr) | 2019-12-30 | 2020-08-28 | Procédé et système d'établissement d'un appel sur la base d'une commande |
Publications (1)
| Publication Number | Publication Date |
|---|---|
| CA3166344A1 true CA3166344A1 (fr) | 2021-07-08 |
Family
ID=70657589
Family Applications (1)
| Application Number | Title | Priority Date | Filing Date |
|---|---|---|---|
| CA3166344A Pending CA3166344A1 (fr) | 2019-12-30 | 2020-08-28 | Procede et systeme d'etablissement d'un appel sur la base d'une commande |
Country Status (3)
| Country | Link |
|---|---|
| CN (1) | CN111178807A (fr) |
| CA (1) | CA3166344A1 (fr) |
| WO (1) | WO2021135317A1 (fr) |
Families Citing this family (4)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN111178807A (zh) * | 2019-12-30 | 2020-05-19 | 苏宁云计算有限公司 | 一种基于订单拨打电话的方法和系统 |
| WO2022000140A1 (fr) * | 2020-06-28 | 2022-01-06 | 北京来也网络科技有限公司 | Méthode de dépistage épidémique et appareil combinant rpa avec ai |
| CN112435093A (zh) * | 2020-11-24 | 2021-03-02 | 广州易尊网络科技股份有限公司 | 一种电子订单的异步处理方法及装置 |
| TWI809465B (zh) * | 2021-08-04 | 2023-07-21 | 台灣大哥大股份有限公司 | 物流資訊通知系統及方法 |
Family Cites Families (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| WO2011013865A1 (fr) * | 2009-07-30 | 2011-02-03 | Park Soo Min | Dispositif et procédé pour fournir des données de contact et terminal portatif utilisant ceux-ci |
| CN106470258B (zh) * | 2015-08-19 | 2020-11-03 | 腾讯科技（深圳）有限公司 | 自动拨号或发送短信的方法和装置 |
| CN106128453A (zh) * | 2016-08-30 | 2016-11-16 | 深圳市容大数字技术有限公司 | 一种机器人的智能识别语音自动应答方法及机器人 |
| CN109623831B (zh) * | 2017-10-09 | 2024-05-28 | 北京瑞悟科技有限公司 | 一种智能快递机器人 |
| CN108128531A (zh) * | 2017-12-30 | 2018-06-08 | 邹耿彪 | 一种物流警示装置 |
| CN109934540A (zh) * | 2019-03-15 | 2019-06-25 | 杨勇良 | Ai智能快递 |
| CN111178807A (zh) * | 2019-12-30 | 2020-05-19 | 苏宁云计算有限公司 | 一种基于订单拨打电话的方法和系统 |
-
2019
- 2019-12-30 CN CN201911396164.XA patent/CN111178807A/zh active Pending
-
2020
- 2020-08-28 CA CA3166344A patent/CA3166344A1/fr active Pending
- 2020-08-28 WO PCT/CN2020/111942 patent/WO2021135317A1/fr active Application Filing
Also Published As
| Publication number | Publication date |
|---|---|
| WO2021135317A1 (fr) | 2021-07-08 |
| CN111178807A (zh) | 2020-05-19 |
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Legal Events
| Date | Code | Title | Description |
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| EEER | Examination request |
Effective date: 20220629 |
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| EEER | Examination request |
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| EEER | Examination request |
Effective date: 20220629 |
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| EEER | Examination request |
Effective date: 20220629 |