CA2507096A1 - Methods and systems for cpn triggered collaboration - Google Patents

Methods and systems for cpn triggered collaboration Download PDF

Info

Publication number
CA2507096A1
CA2507096A1 CA002507096A CA2507096A CA2507096A1 CA 2507096 A1 CA2507096 A1 CA 2507096A1 CA 002507096 A CA002507096 A CA 002507096A CA 2507096 A CA2507096 A CA 2507096A CA 2507096 A1 CA2507096 A1 CA 2507096A1
Authority
CA
Canada
Prior art keywords
user
notification
call
collaboration
response
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA002507096A
Other languages
English (en)
French (fr)
Inventor
Mahesh Rajagopalan
Nagendra Kunuturi
Afshin Moshrefi
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Verizon Data Services LLC
Original Assignee
Individual
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Individual filed Critical Individual
Publication of CA2507096A1 publication Critical patent/CA2507096A1/en
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42221—Conversation recording systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M15/00—Arrangements for metering, time-control or time indication ; Metering, charging or billing arrangements for voice wireline or wireless communications, e.g. VoIP
    • H04M15/09—Third party charged communications
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/387—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using subscriber identification cards
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42229—Personal communication services, i.e. services related to one subscriber independent of his terminal and/or location
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/436—Arrangements for screening incoming calls, i.e. evaluating the characteristics of a call before deciding whether to answer it
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4936—Speech interaction details
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/56—Arrangements for connecting several subscribers to a common circuit, i.e. affording conference facilities
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q3/00—Selecting arrangements
    • H04Q3/0016—Arrangements providing connection between exchanges
    • H04Q3/0029—Provisions for intelligent networking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2005—Temporarily overriding a service configuration
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2203/00—Aspects of automatic or semi-automatic exchanges
    • H04M2203/20—Aspects of automatic or semi-automatic exchanges related to features of supplementary services
    • H04M2203/2011—Service processing based on information specified by a party before or during a call, e.g. information, tone or routing selection
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/12—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place intelligent networks
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2215/00—Metering arrangements; Time controlling arrangements; Time indicating arrangements
    • H04M2215/66—Third party billing, i.e. third party can also be the predetermined telephone line of the caller if he is calling from another telephone set
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/38—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections
    • H04M3/382—Graded-service arrangements, i.e. some subscribers prevented from establishing certain connections using authorisation codes or passwords
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/42204—Arrangements at the exchange for service or number selection by voice
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4933—Directory assistance systems with operator assistance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/53—Centralised arrangements for recording incoming messages, i.e. mailbox systems
    • H04M3/537—Arrangements for indicating the presence of a recorded message, whereby the presence information might include a preview or summary of the message
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13034—A/D conversion, code compression/expansion
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13093—Personal computer, PC
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/1322—PBX
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13224—Off-net subscriber, dial in to/out from network, teleworking
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04Q—SELECTING
    • H04Q2213/00—Indexing scheme relating to selecting arrangements in general and for multiplex systems
    • H04Q2213/13282—Call forward, follow-me, call diversion

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Human Computer Interaction (AREA)
  • Multimedia (AREA)
  • Telephonic Communication Services (AREA)
CA002507096A 2002-11-25 2003-11-25 Methods and systems for cpn triggered collaboration Abandoned CA2507096A1 (en)

Applications Claiming Priority (5)

Application Number Priority Date Filing Date Title
US42870402P 2002-11-25 2002-11-25
US60/428,704 2002-11-25
US43601802P 2002-12-26 2002-12-26
US60/436,018 2002-12-26
PCT/US2003/037881 WO2004049685A1 (en) 2002-11-25 2003-11-25 Methods and systems for cpn triggered collaboration

Publications (1)

Publication Number Publication Date
CA2507096A1 true CA2507096A1 (en) 2004-06-10

Family

ID=46397693

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002507096A Abandoned CA2507096A1 (en) 2002-11-25 2003-11-25 Methods and systems for cpn triggered collaboration

Country Status (5)

Country Link
EP (1) EP1568201A4 (ja)
JP (1) JP2006507778A (ja)
AU (1) AU2003295973A1 (ja)
CA (1) CA2507096A1 (ja)
WO (1) WO2004049685A1 (ja)

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP6163863B2 (ja) * 2013-05-17 2017-07-19 株式会社リコー 情報処理装置、プログラム、情報処理システム及び情報表示方法
US11855831B1 (en) 2022-06-10 2023-12-26 T-Mobile Usa, Inc. Enabling an operator to resolve an issue associated with a 5G wireless telecommunication network using AR glasses

Family Cites Families (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US5327486A (en) * 1993-03-22 1994-07-05 Bell Communications Research, Inc. Method and system for managing telecommunications such as telephone calls
JPH07107171A (ja) * 1993-10-04 1995-04-21 Hitachi Ltd 通信手段変更方式
JP3398278B2 (ja) * 1996-04-26 2003-04-21 日本電信電話株式会社 通信方法および通信システム
US6122348A (en) * 1997-12-22 2000-09-19 Nortel Networks Corporation System and method for managing incoming communication events using multiple media options

Also Published As

Publication number Publication date
EP1568201A4 (en) 2009-03-25
EP1568201A1 (en) 2005-08-31
JP2006507778A (ja) 2006-03-02
AU2003295973A1 (en) 2004-06-18
WO2004049685A1 (en) 2004-06-10

Similar Documents

Publication Publication Date Title
US9392120B2 (en) Methods and systems for call management with user intervention
US8798251B2 (en) Methods and systems for computer enhanced conference calling
US8767925B2 (en) Interactive assistant for managing telephone communications
US8750482B2 (en) Methods and systems for preemptive rejection of calls
US7912193B2 (en) Methods and systems for call management with user intervention
US8774380B2 (en) Methods and systems for call management with user intervention
US8488766B2 (en) Methods and systems for multiuser selective notification
CA2774362C (en) Methods and systems for call management with user intervention
US8761363B2 (en) Methods and systems for automatic forwarding of communications to a preferred device
US8751571B2 (en) Methods and systems for CPN triggered collaboration
US20060276179A1 (en) Methods and systems for integrating communications services
US20120106728A1 (en) Methods and systems for integrating communications services
US8472428B2 (en) Methods and systems for line management
CA2507152A1 (en) Methods and systems for computer enhanced conference calling
JP4473137B2 (ja) 電話の呼び出しを先制して拒絶するための方法およびシステム
CA2507127C (en) Methods and systems for call management with user intervention
CA2507500A1 (en) Methods and systems for automatic forwarding of communications to a preferred device
CA2507096A1 (en) Methods and systems for cpn triggered collaboration
JP2006507781A (ja) 電話会議を構成し提供する方法およびシステム

Legal Events

Date Code Title Description
EEER Examination request
FZDE Discontinued

Effective date: 20131126