CA2380889A1 - Systeme interactif de repondeur telephonique - Google Patents

Systeme interactif de repondeur telephonique Download PDF

Info

Publication number
CA2380889A1
CA2380889A1 CA002380889A CA2380889A CA2380889A1 CA 2380889 A1 CA2380889 A1 CA 2380889A1 CA 002380889 A CA002380889 A CA 002380889A CA 2380889 A CA2380889 A CA 2380889A CA 2380889 A1 CA2380889 A1 CA 2380889A1
Authority
CA
Canada
Prior art keywords
operator
conversation
reply
user
physical
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Abandoned
Application number
CA002380889A
Other languages
English (en)
Inventor
Pablo Garin Fernandez De Pierola
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
NATURAL VOX SA
Original Assignee
NATURAL VOX SA
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=32714114&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=CA2380889(A1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Priority to ES09301230A priority Critical patent/ES2076082B1/es
Priority to GB9402452A priority patent/GB2278755B/en
Priority to FR9406911A priority patent/FR2706107B1/fr
Priority to IT94TO000458A priority patent/IT1267436B1/it
Priority to DE4419506A priority patent/DE4419506C2/de
Priority to ES200200634A priority patent/ES2209604B1/es
Application filed by NATURAL VOX SA filed Critical NATURAL VOX SA
Priority to CA002380889A priority patent/CA2380889A1/fr
Publication of CA2380889A1 publication Critical patent/CA2380889A1/fr
Abandoned legal-status Critical Current

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/08—Telephonic communication systems specially adapted for combination with other electrical systems specially adapted for optional reception of entertainment or informative matter
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/10—Telephonic communication systems specially adapted for combination with other electrical systems with dictation recording and playback systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4933—Directory assistance systems with operator assistance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Electrically Operated Instructional Devices (AREA)
  • Machine Translation (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Debugging And Monitoring (AREA)
CA002380889A 1993-06-04 2002-04-05 Systeme interactif de repondeur telephonique Abandoned CA2380889A1 (fr)

Priority Applications (7)

Application Number Priority Date Filing Date Title
ES09301230A ES2076082B1 (es) 1993-06-04 1993-06-04 Sistema de respuesta interactiva telefonica.
GB9402452A GB2278755B (en) 1993-06-04 1994-02-09 Interactive telephone response system
FR9406911A FR2706107B1 (fr) 1993-06-04 1994-05-30 Système de réponse interactive par téléphone.
IT94TO000458A IT1267436B1 (it) 1993-06-04 1994-06-03 Sistema interattivo telefonico di risposta
DE4419506A DE4419506C2 (de) 1993-06-04 1994-06-03 Interaktives Anrufbeantwortersystem
ES200200634A ES2209604B1 (es) 1993-06-04 2002-03-15 Mejoras introducidas en el objeto de la patente principal 9301230 por sistema de respuesta interactiva telefonica.
CA002380889A CA2380889A1 (fr) 1993-06-04 2002-04-05 Systeme interactif de repondeur telephonique

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
ES09301230A ES2076082B1 (es) 1993-06-04 1993-06-04 Sistema de respuesta interactiva telefonica.
CA002380889A CA2380889A1 (fr) 1993-06-04 2002-04-05 Systeme interactif de repondeur telephonique

Publications (1)

Publication Number Publication Date
CA2380889A1 true CA2380889A1 (fr) 2003-10-05

Family

ID=32714114

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002380889A Abandoned CA2380889A1 (fr) 1993-06-04 2002-04-05 Systeme interactif de repondeur telephonique

Country Status (6)

Country Link
CA (1) CA2380889A1 (fr)
DE (1) DE4419506C2 (fr)
ES (2) ES2076082B1 (fr)
FR (1) FR2706107B1 (fr)
GB (1) GB2278755B (fr)
IT (1) IT1267436B1 (fr)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2011080361A1 (fr) 2009-12-30 2011-07-07 Fundacion Robotiker Procédé, dispositif et système de lecture d'écrans

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4933873A (en) * 1988-05-12 1990-06-12 Healthtech Services Corp. Interactive patient assistance device
US5033088A (en) * 1988-06-06 1991-07-16 Voice Processing Corp. Method and apparatus for effectively receiving voice input to a voice recognition system
EP0455912A2 (fr) * 1990-05-11 1991-11-13 AT&T Corp. Système de messagerie électronique à multiples annonces personnelles
US5164981A (en) * 1990-06-04 1992-11-17 Davox Voice response system with automated data transfer
ATE165483T1 (de) * 1990-10-12 1998-05-15 At & T Corp Automatisierung von fernmeldeanrufen mit vermittlungshilfsplätzen
US5926539A (en) * 1997-09-12 1999-07-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus for determining agent availability based on level of uncompleted tasks

Also Published As

Publication number Publication date
ES2076082A2 (es) 1995-10-16
DE4419506C2 (de) 2001-10-18
GB9402452D0 (en) 1994-03-30
FR2706107B1 (fr) 1996-01-12
ES2209604B1 (es) 2005-10-01
ITTO940458A1 (it) 1995-12-03
ES2209604A1 (es) 2004-06-16
ES2076082R (fr) 1997-04-16
DE4419506A1 (de) 1994-12-08
ES2076082B1 (es) 1998-01-01
GB2278755B (en) 1997-09-10
IT1267436B1 (it) 1997-02-05
ITTO940458A0 (it) 1994-06-03
FR2706107A1 (fr) 1994-12-09
GB2278755A (en) 1994-12-07

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Legal Events

Date Code Title Description
FZDE Discontinued