IT1267436B1 - Sistema interattivo telefonico di risposta - Google Patents

Sistema interattivo telefonico di risposta

Info

Publication number
IT1267436B1
IT1267436B1 IT94TO000458A ITTO940458A IT1267436B1 IT 1267436 B1 IT1267436 B1 IT 1267436B1 IT 94TO000458 A IT94TO000458 A IT 94TO000458A IT TO940458 A ITTO940458 A IT TO940458A IT 1267436 B1 IT1267436 B1 IT 1267436B1
Authority
IT
Italy
Prior art keywords
response system
telephone response
interactive telephone
interactive
telephone
Prior art date
Application number
IT94TO000458A
Other languages
English (en)
Inventor
Fernandez De Pierola Pab Garin
Original Assignee
Natural Vox Sa
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Family has litigation
First worldwide family litigation filed litigation Critical https://patents.darts-ip.com/?family=32714114&utm_source=google_patent&utm_medium=platform_link&utm_campaign=public_patent_search&patent=IT1267436(B1) "Global patent litigation dataset” by Darts-ip is licensed under a Creative Commons Attribution 4.0 International License.
Application filed by Natural Vox Sa filed Critical Natural Vox Sa
Publication of ITTO940458A0 publication Critical patent/ITTO940458A0/it
Publication of ITTO940458A1 publication Critical patent/ITTO940458A1/it
Application granted granted Critical
Publication of IT1267436B1 publication Critical patent/IT1267436B1/it

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/08—Telephonic communication systems specially adapted for combination with other electrical systems specially adapted for optional reception of entertainment or informative matter
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M11/00—Telephonic communication systems specially adapted for combination with other electrical systems
    • H04M11/10—Telephonic communication systems specially adapted for combination with other electrical systems with dictation recording and playback systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2201/00—Electronic components, circuits, software, systems or apparatus used in telephone systems
    • H04M2201/40—Electronic components, circuits, software, systems or apparatus used in telephone systems using speech recognition
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/487—Arrangements for providing information services, e.g. recorded voice services or time announcements
    • H04M3/493—Interactive information services, e.g. directory enquiries ; Arrangements therefor, e.g. interactive voice response [IVR] systems or voice portals
    • H04M3/4931—Directory assistance systems
    • H04M3/4933—Directory assistance systems with operator assistance
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Telephonic Communication Services (AREA)
  • Electrically Operated Instructional Devices (AREA)
  • Mobile Radio Communication Systems (AREA)
  • Machine Translation (AREA)
  • Debugging And Monitoring (AREA)
IT94TO000458A 1993-06-04 1994-06-03 Sistema interattivo telefonico di risposta IT1267436B1 (it)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
ES09301230A ES2076082B1 (es) 1993-06-04 1993-06-04 Sistema de respuesta interactiva telefonica.
CA002380889A CA2380889A1 (en) 1993-06-04 2002-04-05 Interactive telephone reply system

Publications (3)

Publication Number Publication Date
ITTO940458A0 ITTO940458A0 (it) 1994-06-03
ITTO940458A1 ITTO940458A1 (it) 1995-12-03
IT1267436B1 true IT1267436B1 (it) 1997-02-05

Family

ID=32714114

Family Applications (1)

Application Number Title Priority Date Filing Date
IT94TO000458A IT1267436B1 (it) 1993-06-04 1994-06-03 Sistema interattivo telefonico di risposta

Country Status (6)

Country Link
CA (1) CA2380889A1 (it)
DE (1) DE4419506C2 (it)
ES (2) ES2076082B1 (it)
FR (1) FR2706107B1 (it)
GB (1) GB2278755B (it)
IT (1) IT1267436B1 (it)

Families Citing this family (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
WO2011080361A1 (es) 2009-12-30 2011-07-07 Fundacion Robotiker Método, dispositivo y sistema para lectura de displays

Family Cites Families (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US4933873A (en) * 1988-05-12 1990-06-12 Healthtech Services Corp. Interactive patient assistance device
US5033088A (en) * 1988-06-06 1991-07-16 Voice Processing Corp. Method and apparatus for effectively receiving voice input to a voice recognition system
EP0455912A2 (en) * 1990-05-11 1991-11-13 AT&T Corp. Electronic messaging system with multiple personal greetings
US5164981A (en) * 1990-06-04 1992-11-17 Davox Voice response system with automated data transfer
ATE165483T1 (de) * 1990-10-12 1998-05-15 At & T Corp Automatisierung von fernmeldeanrufen mit vermittlungshilfsplätzen
US5926539A (en) * 1997-09-12 1999-07-20 Genesys Telecommunications Laboratories, Inc. Method and apparatus for determining agent availability based on level of uncompleted tasks

Also Published As

Publication number Publication date
ES2209604B1 (es) 2005-10-01
ES2076082R (it) 1997-04-16
CA2380889A1 (en) 2003-10-05
ITTO940458A0 (it) 1994-06-03
FR2706107A1 (fr) 1994-12-09
GB2278755B (en) 1997-09-10
DE4419506A1 (de) 1994-12-08
ES2076082A2 (es) 1995-10-16
ES2076082B1 (es) 1998-01-01
DE4419506C2 (de) 2001-10-18
ES2209604A1 (es) 2004-06-16
ITTO940458A1 (it) 1995-12-03
GB9402452D0 (en) 1994-03-30
FR2706107B1 (fr) 1996-01-12
GB2278755A (en) 1994-12-07

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Legal Events

Date Code Title Description
0001 Granted