CA2083727A1 - Methode pour reacheminer un appel telephonique a une autre destination - Google Patents

Methode pour reacheminer un appel telephonique a une autre destination

Info

Publication number
CA2083727A1
CA2083727A1 CA2083727A CA2083727A CA2083727A1 CA 2083727 A1 CA2083727 A1 CA 2083727A1 CA 2083727 A CA2083727 A CA 2083727A CA 2083727 A CA2083727 A CA 2083727A CA 2083727 A1 CA2083727 A1 CA 2083727A1
Authority
CA
Canada
Prior art keywords
redirecting
telephone call
alternate destination
call
answered
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Granted
Application number
CA2083727A
Other languages
English (en)
Other versions
CA2083727C (fr
Inventor
Vandana S. Chakravarti
R. Paul Christmann
Steven F. Knittel
Margaret Helen Redberg
William T. Shampine
Lindsay A. Shur
Dawn E. Staniforth
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
AT&T Corp
Original Assignee
American Telephone and Telegraph Co Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by American Telephone and Telegraph Co Inc filed Critical American Telephone and Telegraph Co Inc
Publication of CA2083727A1 publication Critical patent/CA2083727A1/fr
Application granted granted Critical
Publication of CA2083727C publication Critical patent/CA2083727C/fr
Anticipated expiration legal-status Critical
Expired - Lifetime legal-status Critical Current

Links

Classifications

    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/4228Systems providing special services or facilities to subscribers in networks
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/46Arrangements for calling a number of substations in a predetermined sequence until an answer is obtained
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/54Arrangements for diverting calls for one subscriber to another predetermined subscriber
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M3/00Automatic or semi-automatic exchanges
    • H04M3/42Systems providing special services or facilities to subscribers
    • H04M3/58Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04QSELECTING
    • H04Q3/00Selecting arrangements
    • H04Q3/0016Arrangements providing connection between exchanges
    • HELECTRICITY
    • H04ELECTRIC COMMUNICATION TECHNIQUE
    • H04MTELEPHONIC COMMUNICATION
    • H04M7/00Arrangements for interconnection between switching centres
CA002083727A 1992-01-06 1992-11-25 Methode pour reacheminer un appel telephonique a une autre destination Expired - Lifetime CA2083727C (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US817,225 1992-01-06
US07/817,225 US5369695A (en) 1992-01-06 1992-01-06 Method of redirecting a telephone call to an alternate destination

Publications (2)

Publication Number Publication Date
CA2083727A1 true CA2083727A1 (fr) 1993-07-07
CA2083727C CA2083727C (fr) 1997-03-25

Family

ID=25222613

Family Applications (1)

Application Number Title Priority Date Filing Date
CA002083727A Expired - Lifetime CA2083727C (fr) 1992-01-06 1992-11-25 Methode pour reacheminer un appel telephonique a une autre destination

Country Status (5)

Country Link
US (1) US5369695A (fr)
EP (1) EP0550975B1 (fr)
JP (1) JPH0686343A (fr)
CA (1) CA2083727C (fr)
DE (1) DE69232813T2 (fr)

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Also Published As

Publication number Publication date
DE69232813D1 (de) 2002-11-21
EP0550975A3 (en) 1994-07-13
EP0550975B1 (fr) 2002-10-16
JPH0686343A (ja) 1994-03-25
CA2083727C (fr) 1997-03-25
EP0550975A2 (fr) 1993-07-14
DE69232813T2 (de) 2003-06-18
US5369695A (en) 1994-11-29

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Legal Events

Date Code Title Description
EEER Examination request
MKEC Expiry (correction)

Effective date: 20121210

MKEC Expiry (correction)

Effective date: 20121210