BRPI0414390A - central de chamada de mìdia remota - Google Patents
central de chamada de mìdia remotaInfo
- Publication number
- BRPI0414390A BRPI0414390A BRPI0414390-6A BRPI0414390A BRPI0414390A BR PI0414390 A BRPI0414390 A BR PI0414390A BR PI0414390 A BRPI0414390 A BR PI0414390A BR PI0414390 A BRPI0414390 A BR PI0414390A
- Authority
- BR
- Brazil
- Prior art keywords
- call center
- call
- processing system
- media
- center
- Prior art date
Links
Classifications
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04M—TELEPHONIC COMMUNICATION
- H04M3/00—Automatic or semi-automatic exchanges
- H04M3/42—Systems providing special services or facilities to subscribers
- H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
- H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
- H04M3/5116—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing for emergency applications
Abstract
Applications Claiming Priority (3)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
US10/663,592 US7792273B2 (en) | 2003-09-15 | 2003-09-15 | Remote media call center |
US10/663,592 | 2003-09-15 | ||
PCT/EP2004/010460 WO2005027486A2 (en) | 2003-09-15 | 2004-09-15 | Remote media call center |
Publications (2)
Publication Number | Publication Date |
---|---|
BRPI0414390A true BRPI0414390A (pt) | 2006-11-21 |
BRPI0414390B1 BRPI0414390B1 (pt) | 2019-02-19 |
Family
ID=34312748
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
BRPI0414390-6A BRPI0414390B1 (pt) | 2003-09-15 | 2004-09-15 | Sistema e método de processamento de central de chamada |
Country Status (5)
Country | Link |
---|---|
US (2) | US7792273B2 (pt) |
EP (1) | EP1678934B1 (pt) |
BR (1) | BRPI0414390B1 (pt) |
CA (1) | CA2538824C (pt) |
WO (1) | WO2005027486A2 (pt) |
Families Citing this family (94)
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US8346846B2 (en) * | 2004-05-12 | 2013-01-01 | The Invention Science Fund I, Llc | Transmission of aggregated mote-associated log data |
US8200744B2 (en) * | 2004-03-31 | 2012-06-12 | The Invention Science Fund I, Llc | Mote-associated index creation |
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US8335814B2 (en) * | 2004-03-31 | 2012-12-18 | The Invention Science Fund I, Llc | Transmission of aggregated mote-associated index data |
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US20050227686A1 (en) * | 2004-03-31 | 2005-10-13 | Jung Edward K Y | Federating mote-associated index data |
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US20060079285A1 (en) * | 2004-03-31 | 2006-04-13 | Jung Edward K Y | Transmission of mote-associated index data |
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US20050256667A1 (en) * | 2004-05-12 | 2005-11-17 | Searete Llc, A Limited Liability Corporation Of The State Of Delaware | Federating mote-associated log data |
US20050265388A1 (en) * | 2004-05-12 | 2005-12-01 | Searete Llc, A Limited Liability Corporation Of The State Of Delaware | Aggregating mote-associated log data |
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US8577016B1 (en) | 2008-09-08 | 2013-11-05 | RingRevenue, Inc. | Methods and systems for processing and managing telephonic communications using ring pools |
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US8687794B1 (en) | 2008-09-08 | 2014-04-01 | Invoca, Inc. | Methods and systems for processing and managing telephonic communications |
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US8935292B2 (en) * | 2008-10-15 | 2015-01-13 | Nokia Corporation | Method and apparatus for providing a media object |
US20100115472A1 (en) * | 2008-10-30 | 2010-05-06 | Lee Kun-Bin | Method of Facilitating Browsing and Management of Multimedia Files with Data Structure thereof |
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US8943394B2 (en) * | 2008-11-19 | 2015-01-27 | Robert Bosch Gmbh | System and method for interacting with live agents in an automated call center |
US9760573B2 (en) * | 2009-04-28 | 2017-09-12 | Whp Workflow Solutions, Llc | Situational awareness |
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US10565065B2 (en) | 2009-04-28 | 2020-02-18 | Getac Technology Corporation | Data backup and transfer across multiple cloud computing providers |
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US7158026B2 (en) * | 2004-02-06 | 2007-01-02 | @Security Broadband Corp. | Security system configured to provide video and/or audio information to public or private safety personnel at a call center or other fixed or mobile emergency assistance unit |
US20060217105A1 (en) * | 2005-03-25 | 2006-09-28 | Siemens Communications, Inc. | Method and system to provide location and multimedia data using a wireless device |
US20090174768A1 (en) * | 2006-03-07 | 2009-07-09 | Blackburn David A | Construction imaging and archiving method, system and program |
-
2003
- 2003-09-15 US US10/663,592 patent/US7792273B2/en active Active
-
2004
- 2004-09-15 WO PCT/EP2004/010460 patent/WO2005027486A2/en active Application Filing
- 2004-09-15 CA CA2538824A patent/CA2538824C/en not_active Expired - Fee Related
- 2004-09-15 EP EP04765353.0A patent/EP1678934B1/en active Active
- 2004-09-15 BR BRPI0414390-6A patent/BRPI0414390B1/pt not_active IP Right Cessation
-
2010
- 2010-08-20 US US12/860,260 patent/US8515050B2/en active Active
Also Published As
Publication number | Publication date |
---|---|
EP1678934A2 (en) | 2006-07-12 |
WO2005027486A3 (en) | 2005-05-19 |
US7792273B2 (en) | 2010-09-07 |
US20100316212A1 (en) | 2010-12-16 |
WO2005027486A2 (en) | 2005-03-24 |
CA2538824C (en) | 2011-11-01 |
EP1678934B1 (en) | 2019-07-10 |
US20090067586A1 (en) | 2009-03-12 |
CA2538824A1 (en) | 2005-03-24 |
BRPI0414390B1 (pt) | 2019-02-19 |
US8515050B2 (en) | 2013-08-20 |
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B25A | Requested transfer of rights approved |
Owner name: ACCENTURE INTERNATIONAL SARL (LU) Free format text: TRANSFERIDO DE: ACCENTURE GLOBAL SERVICES GMBH. |
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B25A | Requested transfer of rights approved |
Owner name: ACCENTURE GLOBAL SERVICES LIMITED (IE) Free format text: TRANSFERIDO DE: ACCENTURE INTERNATIONAL SARL |
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B08F | Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette] |
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B08H | Application fees: decision cancelled [chapter 8.8 patent gazette] |
Free format text: REFERENTE AO DESPACHO PUBLICADO NA RPI 2269 DE 01/07/2014 |
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B07A | Application suspended after technical examination (opinion) [chapter 7.1 patent gazette] | ||
B06A | Patent application procedure suspended [chapter 6.1 patent gazette] | ||
B07A | Application suspended after technical examination (opinion) [chapter 7.1 patent gazette] | ||
B09A | Decision: intention to grant [chapter 9.1 patent gazette] | ||
B16A | Patent or certificate of addition of invention granted [chapter 16.1 patent gazette] |
Free format text: PRAZO DE VALIDADE: 10 (DEZ) ANOS CONTADOS A PARTIR DE 19/02/2019, OBSERVADAS AS CONDICOES LEGAIS. (CO) 10 (DEZ) ANOS CONTADOS A PARTIR DE 19/02/2019, OBSERVADAS AS CONDICOES LEGAIS |
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B21F | Lapse acc. art. 78, item iv - on non-payment of the annual fees in time |
Free format text: REFERENTE A 19A ANUIDADE. |
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B24J | Lapse because of non-payment of annual fees (definitively: art 78 iv lpi, resolution 113/2013 art. 12) |
Free format text: EM VIRTUDE DA EXTINCAO PUBLICADA NA RPI 2740 DE 11-07-2023 E CONSIDERANDO AUSENCIA DE MANIFESTACAO DENTRO DOS PRAZOS LEGAIS, INFORMO QUE CABE SER MANTIDA A EXTINCAO DA PATENTE E SEUS CERTIFICADOS, CONFORME O DISPOSTO NO ARTIGO 12, DA RESOLUCAO 113/2013. |