BR0015606A - Método e sistema para liberação de uma unidade de resposta de voz de uma sessão de protocolo - Google Patents

Método e sistema para liberação de uma unidade de resposta de voz de uma sessão de protocolo

Info

Publication number
BR0015606A
BR0015606A BR0015606-0A BR0015606A BR0015606A BR 0015606 A BR0015606 A BR 0015606A BR 0015606 A BR0015606 A BR 0015606A BR 0015606 A BR0015606 A BR 0015606A
Authority
BR
Brazil
Prior art keywords
call
vru
response unit
voice
caller
Prior art date
Application number
BR0015606-0A
Other languages
English (en)
Inventor
Steven R Donovan
Matthew Cannon
John Hearty
Original Assignee
Mci Worldcom Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Mci Worldcom Inc filed Critical Mci Worldcom Inc
Publication of BR0015606A publication Critical patent/BR0015606A/pt

Links

Classifications

    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1069—Session establishment or de-establishment
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/66—Arrangements for connecting between networks having differing types of switching systems, e.g. gateways
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H04L65/1104—Session initiation protocol [SIP]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/1066—Session management
    • H04L65/1101—Session protocols
    • H04L65/1106—Call signalling protocols; H.323 and related
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L65/00—Network arrangements, protocols or services for supporting real-time applications in data packet communication
    • H04L65/40—Support for services or applications
    • H04L65/401—Support for services or applications wherein the services involve a main real-time session and one or more additional parallel real-time or time sensitive sessions, e.g. white board sharing or spawning of a subconference
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5166—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing in combination with interactive voice response systems or voice portals, e.g. as front-ends
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/50—Centralised arrangements for answering calls; Centralised arrangements for recording messages for absent or busy subscribers ; Centralised arrangements for recording messages
    • H04M3/51—Centralised call answering arrangements requiring operator intervention, e.g. call or contact centers for telemarketing
    • H04M3/5183—Call or contact centers with computer-telephony arrangements
    • H04M3/5191—Call or contact centers with computer-telephony arrangements interacting with the Internet
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M2207/00—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place
    • H04M2207/20—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place hybrid systems
    • H04M2207/203—Type of exchange or network, i.e. telephonic medium, in which the telephonic communication takes place hybrid systems composed of PSTN and data network, e.g. the Internet

Landscapes

  • Engineering & Computer Science (AREA)
  • Signal Processing (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Business, Economics & Management (AREA)
  • Multimedia (AREA)
  • General Business, Economics & Management (AREA)
  • Marketing (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
  • Telephonic Communication Services (AREA)

Abstract

"MéTODO E SISTEMA PARA LIBERAçãO DE UMA UNIDADE DE RESPOSTA DE VOZ DE UMA SESSãO DE PROTOCOLO". Um caminho para processar chamadas de voz através de uma rede comutada em pacotes (105) de modo a eficientemente utilizar as funcionalidades de uma Unidade de Resposta de Voz (VRU) (113) é proporcionada. De acordo com uma modalidade, um originador de chamada (101), agindo como um Cliente Agente do Usuário de acordo com o Protocolo de Iniciação de Sessão (SIP), emite mensagens para estabelecer uma primeira derivação de chamada com a VRU (113). A VRU (113) executa a coleta do dígito para obter informação para autenticar o originador da chamada (101) e para autorizar a chamada de voz. Com base nas mensagens emitidas do originador da chamada, a VRU estabelece uma segunda derivação de chamada com o terminador da chamada. A VRU é liberada da chamada de voz depois de unir as derivações de chamada para conectar o originador da chamada com o terminador da chamada (103).
BR0015606-0A 1999-11-17 2000-11-17 Método e sistema para liberação de uma unidade de resposta de voz de uma sessão de protocolo BR0015606A (pt)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
US09/441,438 US6512818B1 (en) 1999-11-17 1999-11-17 Method and system for releasing a voice response unit from a protocol session
PCT/US2000/031840 WO2001037501A1 (en) 1999-11-17 2000-11-17 A method and system for releasing a voice response unit from a protocol session

Publications (1)

Publication Number Publication Date
BR0015606A true BR0015606A (pt) 2002-12-24

Family

ID=23752866

Family Applications (1)

Application Number Title Priority Date Filing Date
BR0015606-0A BR0015606A (pt) 1999-11-17 2000-11-17 Método e sistema para liberação de uma unidade de resposta de voz de uma sessão de protocolo

Country Status (9)

Country Link
US (3) US6512818B1 (pt)
EP (1) EP1232616A4 (pt)
JP (1) JP2003515276A (pt)
CN (1) CN1423882A (pt)
AU (1) AU774584B2 (pt)
BR (1) BR0015606A (pt)
CA (1) CA2391709A1 (pt)
MX (1) MXPA02005032A (pt)
WO (1) WO2001037501A1 (pt)

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Also Published As

Publication number Publication date
EP1232616A1 (en) 2002-08-21
AU1625301A (en) 2001-05-30
JP2003515276A (ja) 2003-04-22
CN1423882A (zh) 2003-06-11
US7151822B2 (en) 2006-12-19
EP1232616A4 (en) 2003-04-16
US6512818B1 (en) 2003-01-28
US6816579B2 (en) 2004-11-09
CA2391709A1 (en) 2001-05-25
WO2001037501A1 (en) 2001-05-25
MXPA02005032A (es) 2003-01-28
US20020048351A1 (en) 2002-04-25
AU774584B2 (en) 2004-07-01
US20040223490A1 (en) 2004-11-11

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Legal Events

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B08F Application dismissed because of non-payment of annual fees [chapter 8.6 patent gazette]

Free format text: REFERENTE A 5A, 6A E 7A ANUIDADES.

B08K Patent lapsed as no evidence of payment of the annual fee has been furnished to inpi [chapter 8.11 patent gazette]

Free format text: REFERENTE AO DESPACHO 8.6 PUBLICADO NA RPI 1929 DE 26/12/2007.