AU2011302519B2 - Automatic tracking of contact interactions - Google Patents

Automatic tracking of contact interactions Download PDF

Info

Publication number
AU2011302519B2
AU2011302519B2 AU2011302519A AU2011302519A AU2011302519B2 AU 2011302519 B2 AU2011302519 B2 AU 2011302519B2 AU 2011302519 A AU2011302519 A AU 2011302519A AU 2011302519 A AU2011302519 A AU 2011302519A AU 2011302519 B2 AU2011302519 B2 AU 2011302519B2
Authority
AU
Australia
Prior art keywords
message
electronic mail
tracking
tracking system
mail message
Prior art date
Legal status (The legal status is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the status listed.)
Active
Application number
AU2011302519A
Other languages
English (en)
Other versions
AU2011302519A1 (en
Inventor
Christian M. Baxter
Geoffrey D. Greene
Richard L. Leeds Iii
Arthur L. P. Papas
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Bullhorn Inc
Original Assignee
Bullhorn Inc
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Bullhorn Inc filed Critical Bullhorn Inc
Publication of AU2011302519A1 publication Critical patent/AU2011302519A1/en
Application granted granted Critical
Publication of AU2011302519B2 publication Critical patent/AU2011302519B2/en
Active legal-status Critical Current
Anticipated expiration legal-status Critical

Links

Classifications

    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/10—File systems; File servers
    • G06F16/16—File or folder operations, e.g. details of user interfaces specifically adapted to file systems
    • G06F16/162—Delete operations
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/22—Indexing; Data structures therefor; Storage structures
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/23—Updating
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G—PHYSICS
    • G06—COMPUTING OR CALCULATING; COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management
    • G06Q10/107—Computer-aided management of electronic mailing [e-mailing]
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L43/00—Arrangements for monitoring or testing data switching networks
    • H04L43/04—Processing captured monitoring data, e.g. for logfile generation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046—Interoperability with other network applications or services

Landscapes

  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Business, Economics & Management (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • Data Mining & Analysis (AREA)
  • Strategic Management (AREA)
  • Databases & Information Systems (AREA)
  • General Engineering & Computer Science (AREA)
  • Human Resources & Organizations (AREA)
  • Entrepreneurship & Innovation (AREA)
  • General Business, Economics & Management (AREA)
  • Economics (AREA)
  • Marketing (AREA)
  • Operations Research (AREA)
  • Tourism & Hospitality (AREA)
  • Quality & Reliability (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Signal Processing (AREA)
  • Computational Linguistics (AREA)
  • Software Systems (AREA)
  • Human Computer Interaction (AREA)
  • Accounting & Taxation (AREA)
  • Development Economics (AREA)
  • Finance (AREA)
  • Computer Hardware Design (AREA)
  • Information Transfer Between Computers (AREA)
  • Telephonic Communication Services (AREA)
  • Data Exchanges In Wide-Area Networks (AREA)
AU2011302519A 2010-09-16 2011-08-29 Automatic tracking of contact interactions Active AU2011302519B2 (en)

Applications Claiming Priority (3)

Application Number Priority Date Filing Date Title
US12/883,229 US9189770B2 (en) 2010-09-16 2010-09-16 Automatic tracking of contact interactions
US12/883,229 2010-09-16
PCT/US2011/049545 WO2012036881A2 (en) 2010-09-16 2011-08-29 Automatic tracking of contact interactions

Publications (2)

Publication Number Publication Date
AU2011302519A1 AU2011302519A1 (en) 2013-03-21
AU2011302519B2 true AU2011302519B2 (en) 2014-07-10

Family

ID=45818694

Family Applications (1)

Application Number Title Priority Date Filing Date
AU2011302519A Active AU2011302519B2 (en) 2010-09-16 2011-08-29 Automatic tracking of contact interactions

Country Status (7)

Country Link
US (2) US9189770B2 (enExample)
EP (1) EP2603901A4 (enExample)
JP (1) JP5918769B2 (enExample)
AU (1) AU2011302519B2 (enExample)
CA (1) CA2811400C (enExample)
NZ (1) NZ607961A (enExample)
WO (1) WO2012036881A2 (enExample)

Families Citing this family (38)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US7660800B2 (en) 2005-11-28 2010-02-09 Commvault Systems, Inc. Systems and methods for classifying and transferring information in a storage network
US20200257596A1 (en) 2005-12-19 2020-08-13 Commvault Systems, Inc. Systems and methods of unified reconstruction in storage systems
US10565229B2 (en) 2018-05-24 2020-02-18 People.ai, Inc. Systems and methods for matching electronic activities directly to record objects of systems of record
US9189770B2 (en) 2010-09-16 2015-11-17 Bullhorn, Inc. Automatic tracking of contact interactions
US20140081716A1 (en) * 2012-09-26 2014-03-20 Scott M. Spanbauer Method of Managing Customer Relationships
US20140207806A1 (en) * 2013-01-21 2014-07-24 Samsung Electronics Co., Ltd. Method and apparatus for processing information of a terminal
US9898743B2 (en) 2013-10-09 2018-02-20 Salesforce.Com, Inc. Systems and methods for automatic generation of a relationship management system
EP3058521A4 (en) * 2013-10-16 2017-06-07 Implisit Insights Ltd. Automatic crm data entry
US10607165B2 (en) 2013-11-14 2020-03-31 Salesforce.Com, Inc. Systems and methods for automatic suggestions in a relationship management system
US9247051B2 (en) 2014-02-28 2016-01-26 Salesforce.Com, Inc. Systems and methods for tracking and responding to mobile events in a relationship management system
US10579969B2 (en) * 2014-08-11 2020-03-03 Dropbox, Inc. Techniques for managing calendar invites received from different messaging services
US10540516B2 (en) 2016-10-13 2020-01-21 Commvault Systems, Inc. Data protection within an unsecured storage environment
US10795952B2 (en) 2017-01-05 2020-10-06 Microsoft Technology Licensing, Llc Identification of documents based on location, usage patterns and content
US10862927B2 (en) 2017-05-15 2020-12-08 Forcepoint, LLC Dividing events into sessions during adaptive trust profile operations
US10915644B2 (en) 2017-05-15 2021-02-09 Forcepoint, LLC Collecting data for centralized use in an adaptive trust profile event via an endpoint
US10999296B2 (en) 2017-05-15 2021-05-04 Forcepoint, LLC Generating adaptive trust profiles using information derived from similarly situated organizations
US10917423B2 (en) 2017-05-15 2021-02-09 Forcepoint, LLC Intelligently differentiating between different types of states and attributes when using an adaptive trust profile
US9882918B1 (en) 2017-05-15 2018-01-30 Forcepoint, LLC User behavior profile in a blockchain
US10129269B1 (en) 2017-05-15 2018-11-13 Forcepoint, LLC Managing blockchain access to user profile information
US10623431B2 (en) 2017-05-15 2020-04-14 Forcepoint Llc Discerning psychological state from correlated user behavior and contextual information
US10999297B2 (en) 2017-05-15 2021-05-04 Forcepoint, LLC Using expected behavior of an entity when prepopulating an adaptive trust profile
US10447718B2 (en) 2017-05-15 2019-10-15 Forcepoint Llc User profile definition and management
US10922426B2 (en) 2017-09-29 2021-02-16 Dropbox, Inc. Managing content item collections
US10592595B2 (en) 2017-09-29 2020-03-17 Dropbox, Inc. Maintaining multiple versions of a collection of content items
US11222162B2 (en) 2017-09-29 2022-01-11 Dropbox, Inc. Managing content item collections
US11853397B1 (en) 2017-10-02 2023-12-26 Entelo, Inc. Methods for determining entity status, and related systems and apparatus
US11038973B2 (en) 2017-10-19 2021-06-15 Dropbox, Inc. Contact event feeds and activity updates
US20190251204A1 (en) 2018-02-14 2019-08-15 Commvault Systems, Inc. Targeted search of backup data using calendar event data
US11860960B1 (en) 2018-04-15 2024-01-02 Entelo, Inc. Methods for dynamic contextualization of third-party data in a web browser, and related systems and apparatus
US11463441B2 (en) 2018-05-24 2022-10-04 People.ai, Inc. Systems and methods for managing the generation or deletion of record objects based on electronic activities and communication policies
US11924297B2 (en) 2018-05-24 2024-03-05 People.ai, Inc. Systems and methods for generating a filtered data set
US20190372926A1 (en) * 2018-06-04 2019-12-05 Microsoft Technology Licensing, Llc Contact relevance data provisioning in email systems
US10776825B2 (en) 2018-07-17 2020-09-15 Salesforce.Com, Inc. Hybrid eventing system
US10853496B2 (en) 2019-04-26 2020-12-01 Forcepoint, LLC Adaptive trust profile behavioral fingerprint
US12216791B2 (en) 2020-02-24 2025-02-04 Forcepoint Llc Re-identifying pseudonymized or de-identified data utilizing distributed ledger technology
US11665120B2 (en) * 2021-05-15 2023-05-30 Terrance Tomkow Identifying HTTP requests generated from links embedded in emails by automated processes
US20240330941A1 (en) * 2021-09-16 2024-10-03 Zoominfo Technologies Llc Selective activity logging in a customer relationship management (crm) system
US12506756B2 (en) * 2022-06-20 2025-12-23 Zafar Khan System and method for determining if a sender's email is being eavesdropped on

Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020087647A1 (en) * 2000-12-28 2002-07-04 Pitney Bowes Incorporated Method for determining a correct recipient for an undeliverable e-mail message
US20040243677A1 (en) * 2003-05-27 2004-12-02 Curbow David W. Method and system for creating and tracking appointments and tasks from email messages
US20090235280A1 (en) * 2008-03-12 2009-09-17 Xerox Corporation Event extraction system for electronic messages

Family Cites Families (45)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP3322956B2 (ja) 1993-09-20 2002-09-09 富士通株式会社 スケジュール管理サービスシステム
US6029171A (en) * 1997-02-10 2000-02-22 Actioneer, Inc. Method and apparatus for group action processing between users of a collaboration system
US6505167B1 (en) * 1999-04-20 2003-01-07 Microsoft Corp. Systems and methods for directing automated services for messaging and scheduling
JP2002044124A (ja) * 2000-07-28 2002-02-08 Deiibekkusu:Kk 電子メール管理システム及び方法並びに記録媒体
JP2002132981A (ja) 2000-10-30 2002-05-10 Fujitsu Ltd 就職活動におけるスケジュール管理方法
US7313617B2 (en) * 2001-09-28 2007-12-25 Dale Malik Methods and systems for a communications and information resource manager
US20030105824A1 (en) * 2001-11-29 2003-06-05 Brechner Irvin W. Systems and methods for disseminating information
US6920486B2 (en) * 2002-05-20 2005-07-19 Nokia Corporation Method and apparatus for enabling synchronizing data in different devices having different capabilities and unmatched data fields
JP2004054507A (ja) * 2002-07-18 2004-02-19 Sekisui House Ltd メール共有システム、その応答方法及びサーバー装置
US20040088362A1 (en) * 2002-11-04 2004-05-06 David Curbow System and method for automatically manipulating electronic calendar invitations
EP1482702B1 (en) * 2003-05-30 2007-06-27 Research In Motion Limited System and methods for provisioning a service for a communication device
US7158980B2 (en) 2003-10-02 2007-01-02 Acer Incorporated Method and apparatus for computerized extracting of scheduling information from a natural language e-mail
US7433920B2 (en) * 2003-10-10 2008-10-07 Microsoft Corporation Contact sidebar tile
US20050125408A1 (en) * 2003-11-20 2005-06-09 Beena Somaroo Listing service tracking system and method for tracking a user's interaction with a listing service
US9258265B2 (en) * 2004-03-08 2016-02-09 NetSuite Inc. Message tracking with thread-recurrent data
US7953800B2 (en) * 2004-03-08 2011-05-31 Netsuite, Inc. Integrating a web-based business application with existing client-side electronic mail systems
US8918466B2 (en) * 2004-03-09 2014-12-23 Tonny Yu System for email processing and analysis
US20050223064A1 (en) 2004-04-01 2005-10-06 Robert Salerno Method and system for electronic message retraction
WO2005116836A1 (en) * 2004-05-17 2005-12-08 Computer Associates Think, Inc. Method and apparatus for improving a software product
US7543032B2 (en) * 2004-10-22 2009-06-02 Canyonbridge, Inc. Method and apparatus for associating messages with data elements
US7970771B2 (en) * 2004-12-20 2011-06-28 Microsoft Corporation Method and system for tracking objects associated with an activity
US7523869B2 (en) * 2005-04-06 2009-04-28 Nokia Corporation Portable electronic device memory availability
US8682979B2 (en) * 2005-07-01 2014-03-25 Email2 Scp Solutions Inc. Secure electronic mail system
WO2007034179A1 (en) * 2005-09-20 2007-03-29 Mailmapping Limited Systems and methods for analyzing electronic communications
US20070083401A1 (en) * 2005-10-11 2007-04-12 Andreas Vogel Travel and expense management
US20080215686A1 (en) * 2006-04-17 2008-09-04 Bootstrap Software Partners, Llc System and methods for tracking, analyzing, and reporting electronic mail and associated electronic mail events
US20070299923A1 (en) * 2006-06-16 2007-12-27 Skelly George J Methods and systems for managing messaging
US8238882B2 (en) * 2006-10-19 2012-08-07 Research In Motion Limited System and method for storage of electronic mail
US8510388B2 (en) 2006-11-13 2013-08-13 International Business Machines Corporation Tracking messages in a mentoring environment
JP2008146194A (ja) * 2006-12-07 2008-06-26 Nec Biglobe Ltd 顧客対応メールシステム
US20090037537A1 (en) * 2007-08-01 2009-02-05 International Business Machines Corporation Tracking Electronic Mail History
US20090106371A1 (en) * 2007-10-22 2009-04-23 Markus Schmidt-Karaca Systems and methods to generate business reports based on electronic mail messages
US8600965B2 (en) * 2007-12-04 2013-12-03 Yahoo! Inc. System and method for observing communication behavior
US9584343B2 (en) * 2008-01-03 2017-02-28 Yahoo! Inc. Presentation of organized personal and public data using communication mediums
US20090203352A1 (en) * 2008-02-13 2009-08-13 Xelex Technologies Inc. Mobile phone/device usage tracking system and method
US20090282348A1 (en) * 2008-05-09 2009-11-12 International Business Machines Corporation Method and system for enhanced management of meeting cancellations
WO2009156978A1 (en) * 2008-06-26 2009-12-30 Intuitive User Interfaces Ltd System and method for intuitive user interaction
US8073725B2 (en) * 2009-01-26 2011-12-06 John Loring Appointment scheduling system
US20100223089A1 (en) * 2009-02-27 2010-09-02 Research In Motion Limited Electronic device and method for creating calendar event records
US20100223088A1 (en) * 2009-02-27 2010-09-02 Research In Motion Limited Electronic device and method of managing calendar event records
US8842680B2 (en) * 2009-04-30 2014-09-23 Blackberry Limited Method of maintaining data collections in a mobile communication device
CA2761391A1 (en) * 2009-05-08 2010-11-11 Zokem Oy System and method for behavioural and contextual data analytics
US8352303B2 (en) * 2009-11-23 2013-01-08 Sap Ag Computer implemented method for integrating services in a calendar application via meeting request e-mails
US8660967B2 (en) 2010-02-17 2014-02-25 Sreegopal VEMURI System and process to automate a job seeker's profile and job application
US9189770B2 (en) 2010-09-16 2015-11-17 Bullhorn, Inc. Automatic tracking of contact interactions

Patent Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20020087647A1 (en) * 2000-12-28 2002-07-04 Pitney Bowes Incorporated Method for determining a correct recipient for an undeliverable e-mail message
US20040243677A1 (en) * 2003-05-27 2004-12-02 Curbow David W. Method and system for creating and tracking appointments and tasks from email messages
US20090235280A1 (en) * 2008-03-12 2009-09-17 Xerox Corporation Event extraction system for electronic messages

Also Published As

Publication number Publication date
AU2011302519A1 (en) 2013-03-21
US20160110400A1 (en) 2016-04-21
JP2013545159A (ja) 2013-12-19
NZ607961A (en) 2014-03-28
WO2012036881A8 (en) 2012-05-18
JP5918769B2 (ja) 2016-05-18
US9189770B2 (en) 2015-11-17
EP2603901A4 (en) 2014-08-13
CA2811400C (en) 2020-05-12
WO2012036881A2 (en) 2012-03-22
WO2012036881A3 (en) 2012-07-05
US9798757B2 (en) 2017-10-24
CA2811400A1 (en) 2012-03-22
EP2603901A2 (en) 2013-06-19
US20120072500A1 (en) 2012-03-22

Similar Documents

Publication Publication Date Title
AU2011302519B2 (en) Automatic tracking of contact interactions
US7805683B2 (en) Action pad
US10607165B2 (en) Systems and methods for automatic suggestions in a relationship management system
CN102187700B (zh) 用于在移动计算设备上进行时间跟踪的系统和方法
US20200162566A1 (en) Method and system for collecting and presenting historical communication data for a mobile device
US8856246B2 (en) System and method for project management system operation using electronic messaging
US8495045B2 (en) Method and apparatus for creating an activity record in a business management system from an email message
US6617969B2 (en) Event notification system
US9282073B1 (en) E-mail enhancement based on user-behavior
AU2006319738B2 (en) A method and apparatus for storing and distributing electronic mail
US9369413B2 (en) Method and apparatus for communication and collaborative information management
US20030018643A1 (en) VIGIP006 - collaborative resolution and tracking of detected events
US20100169440A1 (en) System and method for caching linked email data for offline use
WO2009114065A2 (en) Method and system for automatically capturing billable time
US20180315062A1 (en) Systems and methods for aggregating, analyzing, and presenting data from multiple applications
US20090006228A1 (en) Time tracking system and method of use
US20070143399A1 (en) Scheduling and searching meetings in a network environment
US20060010025A1 (en) E-mail notification support for workflows
JP5767962B2 (ja) アドレス情報登録更新装置、アドレス情報登録更新方法およびアドレス情報登録更新プログラム
US10055704B2 (en) Workflow provision with workflow discovery, creation and reconstruction by analysis of communications
KR20110111531A (ko) 사용자에 관련된 상호 작용의 실시간 통합을 위한 방법, 장치 및 컴퓨터 프로그램 제품
US20180197151A1 (en) Automatically updating an electronic calendar
JP5699473B2 (ja) スケジュール管理プログラム、スケジュール管理装置、スケジュール管理方法およびスケジュール登録方法
JP2015156049A (ja) メール広告システム
US20190199672A1 (en) Digital messaging prioritization within an organization

Legal Events

Date Code Title Description
FGA Letters patent sealed or granted (standard patent)