JP2007166391A - Interpreter automatic guidance system - Google Patents

Abstract

<P>PROBLEM TO BE SOLVED: To enable a user and an interpreter to smoothly advance interpretation operation when using a system in which a plurality of persons can simultaneously have telephone conversation with each other. <P>SOLUTION: The interpreter automatic guidance system is provided with a user database to which the user can register user information, an interpreter database to which interpretation skill of the interpreter can be registered, a login means that enables the user to log in via the Internet, an interpreter selection means for displaying candidates as an interpreter, with whom the user can have a telephone conversation, in the interpreter database on an interface to the logged-in user, a time-clocking means for clocking a time from the time when a connection is started after selecting the interpreter so as to display the time on the interface, and a connection means for relaying a voice speech between the user and the selected interpreter with P2P technology-applied voice speech software that enables a plurality of persons to simultaneously have a telephone conversation with each other. <P>COPYRIGHT: (C)2007,JPO&INPIT

Description

  The present invention relates to a system for an interpretation service using a so-called Internet telephone.

A number of inventions related to an interpretation service system using an Internet telephone have been disclosed.
For example, Japanese Patent Application Laid-Open No. 6-225024, which is an AT & T application, states that “a means for receiving a telephone call comprising at least a telephone number of a calling party and a telephone number of a called party, An apparatus for providing a language interpreting service in a telephone network, comprising: means for detecting a predetermined index of a telephone number and automatically directing the telephone call to a language interpreting service. The technical idea which consists of 23 items including the above is disclosed.

  In addition, the utility model registration No. 2602103 gazette states, “Using a small portable wireless terminal, wireless communication is performed with the wireless interpretation center where the interpretation operator is located, and the words spoken from the wireless terminal are In an interpretation service system in which a radio interpretation center immediately translates into another language, the radio terminal has an automatic interpretation language selection function ”.

  Japanese Patent Application Laid-Open No. 2002-64634 describes the following technique. “One or more sender terminals requesting an interpreting service, one or more recipient terminals receiving an interpretation result, one or more interpreter terminals for which an interpreter provides an interpreting service, and an interpreting mediation server The interpreter terminal connection information and interpreter information indicating the interpreter service that can be provided by the interpreter are registered in the interpreter intermediary server. Interpretation request information required for requesting an interpreting service, interpretation target information to be interpreted, and connection information of the receiver terminal, when the interpretation request information is registered from the registered interpreter information The interpreter terminal is connected, and the interpreter terminal is connected to the interpreter terminal according to the connection information of the interpreter terminal corresponding to the selected interpreter, the interpreter target information is transmitted, the interpretation result is received from the interpreter terminal, Receiving User by the connection information of the terminal connected to the receiver terminal transmits the interpretation result, interpretation service method is characterized in that. "A.

In addition, “one or more sender terminals that request interpretation services, one or more receiver terminals that receive interpretation results, one or more interpreter terminals that provide interpreter services, and an intermediary server” The interpreter terminal connection information and interpreter information indicating the interpreter service that can be provided by the interpreter are registered in the interpreter broker server, and the interpreter broker server is connected to the interpreter broker server from the sender terminal. When the interpreter request information necessary for requesting the interpreter service and the connection information of the receiver terminal are received, the interpreter that matches the interpreter request information is selected from the registered interpreter information, and the selected interpreter is selected. The interpreter terminal is called by the connection information of the interpreter terminal corresponding to the interpreter, the caller terminal and the interpreter terminal are connected, and the receiver terminal is called by the connection information of the receiver terminal. Connecting the interpreter terminal and the receiver terminal, receiving interpretation target information to be interpreted from the sender terminal, and transmitting the information to the interpreter terminal, and interpreting target from the interpreter terminal An interpretation service method characterized in that an interpretation result of information is received and transmitted to the recipient terminal. "
“One or more sender terminals requesting an interpreting service, one or more recipient terminals receiving an interpretation result, one or more interpreter terminals for which an interpreter provides an interpreting service, and an interpreting mediation server An interpreter intermediary server connected via an interpreter terminal, storage means for storing interpreter terminal connection information and interpreter information indicating an interpreter service that can be provided by the interpreter, and a sender terminal When interpreting request information required for requesting an interpreting service, interpreting target information to be interpreted, and connection information of a receiver terminal are received, the interpreting request information is stored in the stored interpreter information. An interpreter selection means for selecting an interpreter that conforms to the selected interpreter, and the interpreter terminal connection information corresponding to the selected interpreter is connected to the interpreter terminal to transmit the interpretation target information, and the interpreter An interpreting service system comprising: a connection control unit that receives an interpretation result from a terminal, connects to the recipient terminal according to connection information of the recipient terminal, and transmits the interpretation result. " .

Furthermore, “one or more sender terminals that request interpretation services, one or more recipient terminals that receive interpretation results, one or more interpreter terminals for which interpreters provide interpretation services, and an interpretation mediation server; Is an interpreter service system connected via a network, and the interpreter mediation server includes storage means for storing connection information of interpreter terminals and interpreter information indicating interpreter services that can be provided by the interpreter; When the interpreter request information required for requesting the interpreter service and the connection information of the receiver terminal are received from the interpreter terminal, the interpreter that matches the interpreter request information is selected from the stored interpreter information. The interpreter selection means and the interpreter terminal are called based on the connection information of the interpreter terminal corresponding to the selected interpreter, and the caller terminal and the interpreter terminal are connected. Call the receiver terminal by the connection information of the receiver terminal, connect the interpreter terminal and the receiver terminal, receive the interpretation target information to be interpreted from the sender terminal, and send it to the interpreter terminal And a connection control means for receiving an interpretation result of the interpretation target information from the interpreter terminal and transmitting it to the receiver terminal. ”
JP-A-6-2225024 Utility Model Registration No. 2602103 JP 2002-64634 A

  Recently, for example, a system called “Skype (TM)” that allows a plurality of people to call simultaneously using P2P technology has appeared. If this technology is used, a simultaneous interpretation (sequential interpretation with almost no time lag may be used) if a user who wants to interpret, a person who speaks in a foreign language, and a simultaneous interpreter speak between three people. ) It's an era when you can do business. In this case, as long as the user and the interpreter can communicate with each other, a system in which a plurality of people can talk at the same time is used. Therefore, it is only necessary that the user adds another person who speaks in a foreign language. There are also systems in which a plurality of people can talk simultaneously without applying P2P technology.

Of course, it is conceivable to apply the conventional technology as described above, but there still remains a problem that cannot be solved. In other words, a user who wants simultaneous interpretation (sequential interpretation with almost no time lag) is not sure where to find the appropriate interpreter, and where the interpreter also accesses the user (customer) ) Is unclear whether it can be obtained. Also, it is difficult for the parties to smoothly carry out billing.
Particularly problematic are the following points.
(1) Of registered interpreters, when a user desires, it is not known who can handle the interpretation service.
(2) It is necessary to devise how to measure the time and how to display it on the interface (homepage).
(3) Direct transactions are not preferable from the viewpoint of protecting personal information.
(4) There is a possibility that an indiscriminate connection from the outside may occur.
(5) There may be a case where a plurality of users access the interpreter who is in the middle of interpreting work, and normal interpretation work cannot be performed.
(6) Interpreters and users trade directly after the second time, and the meaning of the relay system is lost. In particular, in the case of a system in which a plurality of people applying P2P technology can talk at the same time, this problem is serious because an interpreter and a user can be connected without a relay system.

  In view of this, the present invention is designed so that a user and an interpreter can smoothly perform interpretation work when using a system in which a plurality of people can talk simultaneously.

In order to solve the above-described problems, the present invention has the following configuration.
At least one user terminal and at least one interpreter terminal can be connected via the Internet to the Web interface, a user database in which users can register user information, and interpreter skills In addition to a interpreter database that can be registered, a login means that allows a user to log in via the Internet, and candidates for interpreters who can make a call in the interpreter database for the logged-in user are displayed on the interface. Interpreter selection means, and a connection means for relaying voice calls between the user and the selected interpreter with voice call software that allows multiple people to talk simultaneously. It is a guidance system.

  In addition, the present invention has the following configuration. At least one user terminal and at least one interpreter terminal can be connected via the Internet to the Web interface, a user database in which users can register user information, and interpreter skills In addition to a interpreter database that can be registered, a login means that allows a user to log in via the Internet, and candidates for interpreters who can make a call in the interpreter database for the logged-in user are displayed on the interface. And a connection means for relaying a voice call between the user and the selected interpreter using voice call software that allows a plurality of people applying P2P technology to talk simultaneously. This is an automatic guidance system for interpreters.

  Further, the present invention has the following configuration. At least one user terminal and at least one interpreter terminal can be connected via the Internet to the Web interface, a user database in which users can register user information, and interpreter skills In addition to a interpreter database that can be registered, a login means that allows a user to log in via the Internet, and candidates for interpreters who can make a call in the interpreter database for the logged-in user are displayed on the interface. An interpreter selection means for measuring the time from when an interpreter is selected and the connection is started, and time display means for displaying the time on the interface on the Web, and voice between the user and the selected interpreter Interpreter characterized by having connection means to relay calls with voice call software that allows multiple people to talk simultaneously It is obtained by an automatic guidance system.

  Further, the present invention has the following configuration. At least one user terminal and at least one interpreter terminal can be connected via the Internet to the Web interface, a user database in which users can register user information, and interpreter skills In addition to a interpreter database that can be registered, a login means that allows a user to log in via the Internet, and candidates for interpreters who can make a call in the interpreter database for the logged-in user are displayed on the interface. An interpreter selection means for measuring the time from when an interpreter is selected and the connection is started, and time display means for displaying the time on the interface on the Web, and voice between the user and the selected interpreter It is equipped with a connection means that relays calls using voice call software that allows multiple people to talk simultaneously using P2P technology. It is obtained by the automatic guidance system of interpreters characterized by.

  Further, in these configurations, charging is performed in accordance with the measured time, and charging is not performed for a certain period after timing.

  Further, in these configurations, this interface is configured to display as if logged in with an ID prepared by the automatic guidance system without displaying the ID of the interpreter.

  Further, in these configurations, this interface includes means for displaying the interpreter as a logoff state during the voice call of the interpreter.

Furthermore, in these configurations, this interface is configured to display that the user has logged in with the ID prepared by the automatic guidance system without displaying the ID of the interpreter,
This interface is provided with means for displaying the interpreter in a logoff state during the voice call of the interpreter.

The present invention has the following effects.
・ Personal information is protected because services are exchanged on the interpreter system, not directly.
・ There is no problem that interpreters are connected indiscriminately from outside.
-Of the registered interpreters, it is possible to clearly understand who can respond to the interpretation service when the user wishes, so smooth interpretation work can be performed.
・ After connecting with an interpreter, the time information is displayed on the interface (homepage), so both users and interpreters can receive the interpretation service with peace of mind.
-By charging based on the measured results as a guideline, users can be charged reasonably according to their workload, and interpreters can be provided with appropriate rewards. Of course, the timing is only a guide, and the interpreter's skills may be taken into account in the actual billing.
-Interpreters and users perform interpretation work via the automatic guidance system, so the number of cases in which transactions are made directly after the second time can be reduced. In particular, displaying as if logged in with an ID prepared by the automatic guidance system without displaying the ID of the interpreter increases the effect of preventing direct transactions.
-By configuring the interpreter who is working as an interpreter to be treated as a logoff, it is possible to avoid the simultaneous access of multiple users to one interpreter. In other words, it is possible to avoid a connection from another user to the interpreter who is performing the interpreting work, and it is possible to avoid unnecessary confusion for the entire user.
-If it is configured not to charge for a certain period after timing, it can be tested for free whether the interpreter matches the user's request, and a suitable interpreter can be provided.

  Hereinafter, embodiments of the present invention will be described with reference to the drawings.

FIG. 1 shows an example of the overall configuration of the system. 1, 2 and 3 are terminals of users who wish to interpret. By way of example only three terminals are shown, there are more user terminals.
Reference numeral 5 denotes an automatic guidance system according to the present invention.
Terminals 6, 7, and 8 are interpreter terminals with a wealth of language expertise. Only three terminals are shown for illustration, and there are more interpreter terminals. In FIG. 1, a state in which the user wishes to talk to the terminal 9 of the foreign customer via the user terminal 3 is indicated by an arrow. It will be described later which of the interpreters guided by the interpreter automatic guidance system 5 is requested by the user. In the following drawings, description will be made assuming that the interpreter's terminal 7 is selected by the user's terminal 3.

Note that, as described above, the user proceeds the work through a terminal using a system in which a plurality of people applying the P2P technology called “Skype (TM)” can talk at the same time. It should be noted that the user and the selected interpreter are connected to a system in which a plurality of people using the P2P technology can talk at the same time after passing through the automatic guidance system 5 of the interpreter. It is.
By the way, the user terminal and the interpreter terminal go through the interpreter automatic guidance system 5 of the present invention, but the user and the foreign customer 9 are connected without going through the interpreter automatic guidance system 5. It is possible to make a call using a system or the like in which a plurality of people who directly apply the P2P technology can make a call at the same time.

FIG. 3 mainly explains the interpreter automatic guidance system 5. Reference numeral 10 denotes voice call software that allows a plurality of people to call simultaneously using P2P technology.
The automatic guidance system 5 of the present invention has the following configuration.
-User prepaid amount database 11 that stores interpreter fees paid in advance by the user
・ Balance check means 12 for checking whether there is a callable balance that can be paid for interpretation.
-Interpretation billing means 13 according to usage
A system for managing such payments is prepared.

The automatic guidance system 5 of the present invention has the following configuration.
A user database 14 that stores the user's name, industry, and requested interpretation skills
Time measuring means 15 for measuring the time that the user is using the automatic guidance system and displaying it on the interface
User information display means 17 for displaying user information based on the user database 14
A system related to user login is available.
Although not shown, a means for issuing an ID is provided so that a login ID, a password, an address, a payment means, and the like can be easily registered online from the Web. However, although it is easy to issue the login ID and password using the Internet, it is possible to simply issue an ID by mail or e-mail.
The reason why the password is also issued is to avoid a situation where a third party uses the ID without permission. As for the payment means, it may be possible to make a payment in advance by debiting from a postal account or a bank deposit account or by transfer, or a payment may be made with a credit card.

Furthermore, the automatic guidance system 5 of the present invention has the following configuration.
The interface 18 of the interpreter's automatic guidance system. When this is actually used, it is provided in the form of a so-called home page.

Furthermore, the automatic guidance system 5 of the present invention has the following configuration.
・ Interpreter database 19 for memorizing interpreters' names and calling skills
Interpreter selection means 20 that allows the user to select an interpreter for the automatic guidance system
-Connection means 21 between the user and the interpreter connecting the interpreter's terminal
-Means 22 for the interpreter to log in without displaying the ID of the interpreter
Means 23 for displaying the interpreter as log off at the interface 18 of the interpreter's automatic guidance system
It is.

The interpreter automatic guidance system 5 of the present invention has the above-described configuration. Therefore, for example, the user terminal 3 only logs in to the automatic guidance system 5. Similarly, the interpreter terminal 7 simply logs into the automatic guidance system 5. In effect, the user terminal 3 and the interpreter terminal 7 are connected by the voice call software 10 that allows a plurality of people (using P2P technology) to talk at the same time. The automatic guidance system 5 is interposed.
Note that the terminal 9 of the foreign customer shown in FIG. 1 is directly connected to, for example, the interpreter 7 and the user 3 terminal by the voice call software 10 capable of simultaneously calling a plurality of people using the P2P technology. Will be.

FIG. 4 shows a flowchart in the first embodiment of the present invention. First, in S1, which is Step 1, it is checked whether the user has logged in to the automatic guidance system, in other words, “is there a logged-in user?”. To be precise, “whether there is a logged-in user” is handled as an interrupt process, but for the sake of simplicity, the flowchart will be described.
Note that a screen 100 as shown in FIG. 11 is displayed on the home page which is an interface of the user terminal. This screen is an option box that allows you to select the service you want to use.
101 is “customer login”, 102 is “new membership”, 103 is “business guide”, and 104 is “company profile”. From these option boxes, the user will select the desired service from these options. At the time of selection, the OK button 105 is clicked. Clicking the cancel button 106 can leave the service.

If the answer of “whether there is a logged-in user” is “No”, the process simply returns (step S2). In the case of “Yes”, the process proceeds to step S3, and a login process to the automatic guidance system is performed. In this case, an ID and a password are input from the user terminal.
FIG. 12 shows the home page when “customer login” is selected in FIG. 11 and the OK button 105 is clicked. On the home page 110, which is an interface of the user terminal, an ID input item 111, a password input item 112, an OK button 113, and a cancel button 114 are displayed. Therefore, for example, if “patbank” is input as the ID and “ABC0206” is input as the password, it is possible to log in when it matches the content already recorded in the user database.

In step S4, it is described that the homepage and voice call software are linked. To explain in accordance with the scope of claims, the home page refers to “an interface on the Web that can connect at least one user terminal and at least one interpreter terminal via the Internet”.
The voice call software refers to the voice call software 10 that allows a plurality of people using the P2P technology to talk simultaneously.

In step S5, skill information such as a list of interpreters and a profile of each interpreter is displayed on the home page (interface) and an online interpreter is displayed.
This will be described with reference to FIG. 13, supplementing the operation based on the screen of the home page 120 which is the interface of the terminal on the user side. First, on the left side of the page,
Radio button 121 “Usage” and
Radio button 122 "Customer information"
A radio button 123 “interpreter selection”;
Radio button 124 "add credit",
Radio button 125 “Contact Us”
A radio button 126 “Help”;
Radio button 127 "Go to top page"
A radio button 128 “Logout” is displayed.
In the state of FIG. 13, since the radio button “Usage method” is selected, a brief explanation of the usage method is displayed on the right side of the page. For example, a message such as "How to use Select interpreter first, click on the language of the interpreter. Next, a list of interpreters will be displayed. Please select."

FIG. 14 shows a page 130 when the radio button 123 “interpreter selection” is selected in FIG. For convenience of explanation, the drawing of radio buttons (described in FIG. 13) is omitted, but a number of radio buttons are provided on the left side of the screen.
On the right side of the radio button 123 “interpreter selection”, an interpretation language selection button is displayed.
"English" button 132,
"Chinese" button 133,
"Korean" button 134,
"Thai" button 135,
“Indonesian” button 136,
“Vietnamese” button 137,
“German” button 138,
"Italian" button 139,
"Spanish" button 140,
"French" button 141,
"Other" button 142,
It is made up of.

Although illustration is omitted, for example, when the “English” button 132 is clicked, an option of “daily conversation” or “business conversation” may be displayed and the user may select.
FIG. 15 shows a home page 150 in which an interpreter can be designated by the user when the language is determined in this way.
For the sake of explanation, drawing other than the radio button 123 (described in FIG. 13) is omitted, but a number of radio buttons are provided on the left side of the screen. On the right side of the screen, the skill information of candidate interpreters obtained from the interpreter database,
Information 153 for the first interpreter,
Information 154 of the second interpreter,
Information 155 for the third interpreter
Are displayed. Since there are three or more actual interpreter candidates, a scroll bar 156 is displayed on the right side, and by sliding this, it is possible to refer to skill information of other candidates.

In FIG. 16, the information 153 of the first interpreter has been described in detail. So-called interpreter skill information 160 is written in characters. For example, messages from “country of origin”, “age”, “gender”, “qualification”, “degree”, “TOEIC score”, “interpretation language”, “special field”, “past record”, “interpreter”.
Incidentally, TOEIC (Toic) is an abbreviation for Test of English for International Communication, which is a test for evaluating English communication skills. Other famous tests include TOEFL.
On the right side of the screen, there is a connection button. When this button is clicked, the user has designated an interpreter.

  In step S6, “Is the interpreter designated by the user?” Is checked. If “cancel”, the process returns in step S7. If Yes, the user information is displayed on the interpreter terminal in step S8. In other words, the user information is displayed on the interpreter's terminal. FIG. 17 shows how it is displayed on the homepage 170 of the interpreter's terminal. Information 171 such as a name of a so-called user (in this case, a user with an ID “patbank”, for example), a company name, a business type, and a holding credit is displayed. Further, the time measured by the time measuring means, which is an important point of the present invention, is displayed in the window of the fraction record 172.

  In step S9, “the interpreter who has started interpreting work is automatically displayed as a log-off state on the home page”. In other words, this means that the interpreter who has started the interpreting work is displayed as a logoff state in the interpreter list on the interface.

  In the next step S10, it is described that it follows the circled number 1. This indicates that the operation is continued from Z1 in FIG.

In order to understand the outline of the embodiment, the interpreting work and the accounting system flowchart in FIG. 5 are shown. The flowchart of FIG. 5 is also used in other embodiments. Therefore, the circled number 1 is shown as step Z1.
In step Z2, recording of the connection time with the interpreter is started. In step Z3, the interpreter is connected.
Further, charging is started in step Z4.

  This charging may be started as soon as the user selects the interpreter and presses the connection button to start recording fractions or charging, but may be configured as follows. That is, the first 10 minutes may be used as an explanation time for interpreting contents, and the recording time and charging may be started 10 minutes after the start of connection. By configuring in this way, even if the interpretation content is heavy for the interpreter, the interpreter can be hit by another interpreter without imposing a financial burden on the user.

The “start of a three-party call” described in Z3 and Z4 is not controlled by the system of the present invention. It only relays between users and interpreters. When a user starts a call using the voice call software 10 that allows a plurality of people using a P2P technology and a foreign customer to talk at the same time, a “call between third parties” becomes possible for the first time.
However, as a practical matter, when users find a suitable interpreter, it seems that they will immediately contact foreign customers.

In step Z5, the connection time with the interpreter is displayed on the homepage (interface in the description of claims).
A display method on the user's home page 180 will be described with reference to FIG. The upper part of the screen is user information 181, and the lower part of the screen is interpreter information 182. Then, the connected fraction being timed by the time measuring means is displayed on the fraction display unit 183. A disconnect button 184 is displayed for when the user wants to disconnect the connection.

In step Z6, it is checked whether the disconnect button 184 has been pressed (clicked) on the homepage (interface in the description of the claims). If the answer is “No”, the call is continued. If the disconnect button 184 is pressed, the process proceeds to step Z7, and the connection with the interpreter is stopped.
Further, in step Z8, the recording of the connection time with the interpreter is stopped. Further, billing is stopped at step Z9. You may comprise so that it may display on a homepage (interface in description of a claim) that charging was stopped.

  In step Z10, the interpreter who has finished interpreting is displayed as a login state on the homepage (interface in the description of the claims). After that, “return” and exit the subroutine.

FIG. 6 shows a control flowchart emphasizing charging that is slightly arranged.
First, in T1, which is Step 1, it is checked whether the user has logged in to the automatic guidance system, in other words, “is there a logged-in user?”. To be exact, “whether there is a logged-in user” is handled as an interrupt process, but for the sake of simplicity, the description has been made with reference to such a flowchart.

If the answer “is there a logged-in user?” Is “No”, the process simply returns (step T2). In the case of Yes, the process proceeds to step T3, and login processing to the automatic guidance system is performed. In this case, an ID and a password are input from the user terminal.
In step T4, it is described that the homepage and voice call software are linked. To explain in accordance with the scope of claims, the home page refers to “an interface on the Web that can connect at least one user terminal and at least one interpreter terminal via the Internet”.
The voice call software refers to the voice call software 10 that allows a plurality of people using the P2P technology to talk simultaneously.

  In step T5, a list of interpreters is displayed on the homepage (interface) and an online interpreter is displayed.

In step T6, it is checked whether the advance payment balance is more than a certain value. If “No”, in step T 7, “notify the user that the balance is insufficient” is warned. If “Yes”, the balance is sufficient and no warning is given.
In this embodiment, charging is performed with reference to the connection time. However, for example, a flat-rate system may be used with a monthly fee.

  In step T8, “Is the interpreter designated by the user?” Is checked. If it is “cancel”, the process returns at step T9. If “Yes”, in step T10, “Is the prepaid balance over a certain level?” Is checked again. If “No”, the process returns at step T11. If "Yes", the process proceeds to step T12. In step T12, the user information is displayed on the interpreter terminal. In other words, the user information is displayed on the interpreter's terminal.

  In step T13, “the interpreter who has started interpreting work is automatically displayed as a logoff state on the home page”. In other words, this means that the interpreter who has started the interpreting work is displayed as a logoff state in the interpreter list on the interface.

In the next step T14, it is described that the circle number 1 is continued. This indicates a continuation of Z1 in FIG.
The above is a flowchart in the case where connection is carefully made while paying attention to unpaid charges.

FIG. 7 shows a configuration diagram of the second embodiment. This figure mainly explains the interpreter automatic guidance system 5. Reference numeral 10 denotes voice call software that allows a plurality of people to call simultaneously using P2P technology.
The automatic guidance system 5 of the present invention has the following configuration.
-User prepaid amount database 31 for storing interpreter fees paid in advance by the user
Balance checking means 32 for checking whether there is a callable balance that can be paid for interpretation.
・ Interpretation charging means 33 for automatic guidance system interpretation
A system for managing such payments is prepared.

The automatic guidance system 5 of the present invention has the following configuration.
A user database 34 that stores the user's name, industry, and requested interpreting skills
Time measuring means 35 for measuring the time that the user is using the automatic guidance system and displaying it on the interface
A means 36 for allowing the user to log in to the automatic guidance system
User information display means 37 for displaying user information based on the user database 34
A system related to user login is available.
It is desirable that the means 35 for issuing an ID not only issue an ID but also issue its password. This is because it is possible to avoid a situation where a third party uses the ID without permission.

The automatic guidance system 5 of the present invention has the following configuration.
The interface 38 of the interpreter's automatic guidance system. When this is actually used, it is provided in the form of a so-called home page.

The automatic guidance system 5 of the present invention has the following configuration.
-Interpreter database 39 for storing the names of interpreters and users, calling skills, etc.
Means 40 for automatically selecting and connecting the most suitable interpreter for the user from the user database and the interpreter database
Means 42 for the interpreter to log in without displaying the interpreter ID
Means 43 for displaying the interpreter as log off at the interface 38 of the interpreter's automatic guidance system
It is.

The interpreter automatic guidance system 5 of the present invention has the above-described configuration. Therefore, for example, the user terminal 3 only logs in to the automatic guidance system 5. Similarly, the interpreter terminal 7 simply logs into the automatic guidance system 5. In effect, the user terminal 3 and the interpreter terminal 7 are connected by the voice call software 10 capable of simultaneously calling a plurality of people using the P2P technology. The guidance system 5 is interposed.
It should be noted that the foreign customer terminal 9 shown in FIG. 1 is directly connected by voice call software 10 capable of simultaneously calling a plurality of people using the P2P technology.

  FIG. 8 shows a control flowchart of the second embodiment. First, in U1, which is Step 1, it is checked whether the user has logged in to the automatic guidance system, in other words, “is there a logged-in user?”. To be precise, “whether there is a logged-in user” is handled as an interrupt process, but for the sake of simplicity, the flowchart will be described.

If the answer of “whether there is a logged-in user” is “No”, the process simply returns (step U2). Further, in the case of “Yes”, the process proceeds to step U3, and login processing to the automatic guidance system is performed. In this case, an ID and a password are input from the user terminal.
In step U4, it is described that the homepage and voice call software are linked. To explain in accordance with the scope of claims, the home page refers to “an interface on the Web that can connect at least one user terminal and at least one interpreter terminal via the Internet”.
The voice call software refers to the voice call software 10 that allows a plurality of people using the P2P technology to talk simultaneously.

  In step U5, skill information such as a list of interpreters and a profile of each interpreter is displayed on the home page (interface) and an online interpreter is displayed.

In step U6, user information is acquired from the user database, interpreter information is acquired from the interpreter database, and the system side selects the most suitable (optimum) interpreter.
In step U7, user information is displayed on the interpreter terminal. In other words, the user information is displayed on the interpreter's terminal.

  In step U8, “the interpreter who has started interpreting work is automatically displayed as a logoff state on the home page”. In other words, this means that the interpreter who has started the interpreting work is displayed as a logoff state in the list of interpreters on the interface.

  In the next step U9, it is described that the circle number 1 is continued. This indicates that the operation is continued from Z1 in FIG.

FIG. 9 shows a configuration diagram of the third embodiment. This figure mainly explains the interpreter automatic guidance system 5. Reference numeral 10 denotes voice call software that allows a plurality of people to call simultaneously using P2P technology.
The automatic guidance system 5 of the present invention has the following configuration.
User prepaid amount database 51 that stores interpreter fees paid in advance by the user
Balance checking means 52 for checking whether there is a callable balance that can be paid for interpretation.
・ Interpretation billing means 53 for automatic guidance system interpretation
A system for managing such payments is prepared.

The automatic guidance system 5 of the present invention has the following configuration.
A user database 54 that stores the user's name, industry, and requested interpretation skills
Time measuring means 55 for measuring the time that the user is using the automatic guidance system and displaying it on the interface
A means 56 for allowing the user to log in to the automatic guidance system
User information display means 57 for displaying user information based on the user database 34
A system related to user login is available.
The means 55 for issuing an ID not only issues an ID but also issues a password for the ID. This is because it is possible to avoid a situation where a third party uses the ID without permission.

The automatic guidance system 5 of the present invention has the following configuration.
The interface 58 of the interpreter's automatic guidance system. When this is actually used, it is provided in the form of a so-called home page.

The automatic guidance system 5 of the present invention has the following configuration.
・ Interpreter database 59 that stores interpreter and user names, calling skills, etc.
-Interpreter search means 60 that allows users to search for interpreters
・ Interpretation reservation acceptance means 61 for reserving interpreters
It is.

The interpreter automatic guidance system 5 of the present invention has the above-described configuration. Therefore, for example, the user terminal 3 only logs in to the automatic guidance system 5. Similarly, the interpreter terminal 7 simply logs into the automatic guidance system 5. In effect, the user terminal 3 and the interpreter terminal 7 are connected by the voice call software 10 capable of simultaneously calling a plurality of people using the P2P technology. The guidance system 5 is interposed.
It should be noted that the foreign customer terminal 9 shown in FIG. 1 is directly connected by voice call software 10 capable of simultaneously calling a plurality of people using the P2P technology.

  FIG. 10 shows a control flowchart of the third embodiment. First, in V1, which is Step 1, it is checked whether the user has logged in to the automatic guidance system, in other words, “is there a logged-in user?”. To be precise, “whether there is a logged-in user” is handled as an interrupt process, but for the sake of simplicity, the flowchart will be described.

  If the answer “is there a logged-in user?” Is “No”, it simply returns (step V2). Further, in the case of “Yes”, the process proceeds to step V3, and login processing to the automatic guidance system is performed. In this case, an ID and a password are input from the user terminal.

  In step V4, all interpreters registered in the interpreter database are referred to not only online and offline, but skill information such as a list of interpreters and profiles of each interpreter is displayed on the home page (interface).

In step V5, “Is the interpreter designated by the user?” Is checked. If it is “cancel”, the process returns at step V6. If “Yes”, in step V7, the user information is notified to the designated interpreter terminal using means such as e-mail. Of course, if the designated interpreter is online, the user information may be displayed on the interpreter's terminal.
When the user accesses the homepage (interface) of this system and enters the interpretation content, background, language, desired level, desired interpretation date and time, etc. according to the form, the content is automatically notified to the guidance system. You may comprise so that. Based on this, the system side selects an interpreter based on the information and reports the reservation date and time to the user by e-mail.

If the user directly inquires the desired interpreter, if the interpreter cannot be received, the user will need to make a new inquiry to the interpreter again. is there.
The actual interpreting work will be carried out by selecting a convenient date and time for both the user and the interpreter. The control flow at this time conforms to FIG. By controlling in this way, Embodiment 3 of the present invention can be implemented.

  Any voice call software that has a telephone function that uses a computer and the Internet and that allows multiple people to talk at the same time can be applied to other systems as well as those using P2P technology. If this function is provided, there is a possibility that it can be incorporated, for example, by enhancing the functionality of a mobile phone.

It is the whole explanatory drawing using the present invention. It is explanatory drawing of a prior art. It is a figure which shows the structure of this invention. It is a figure which shows the control flowchart of this invention. It is a figure which shows the control flowchart of this invention. It is a figure which shows the control flowchart of this invention. It is a figure which shows another structure of this invention. It is a figure which shows the control flowchart of another structure of this invention. It is a figure which shows another structure of this invention. It is a figure which shows the control flowchart of another structure of this invention. It is a figure which shows the screen of the homepage which is an interface of this invention. It is a figure which shows the screen of the homepage which is an interface of this invention. It is a figure which shows the screen of the homepage which is an interface of this invention. It is a figure which shows the screen of the homepage which is an interface of this invention. It is a figure which shows the screen of the homepage which is an interface of this invention. It is a figure which shows the screen of the homepage which is an interface of this invention. It is a figure which shows the screen of the homepage which is an interface of this invention. It is a figure which shows the screen of the homepage which is an interface of this invention.

Explanation of symbols

5 Interpreter automatic guidance system 10 Voice call software that allows multiple people to talk simultaneously using P2P technology 11 User prepaid database 14 User database 15 Timekeeping means 16 Login means 18 Interpreter automatic guidance system interface (homepage )
19 interpreter database 20 interpreter selecting means 21 means for connecting with interpreter 22 means for logging in without displaying the ID of the interpreter 23 means for displaying that the interpreter is logged off

Claims (8)

An interface on the Web capable of connecting at least one user terminal and at least one interpreter terminal via the Internet;
A user database in which users can register user information and an interpreter database in which interpreter skills can be registered, as well as login means that allow users to log in via the Internet, and for logged-in users On the other hand, the interpreter database includes interpreter selection means for displaying candidate interpreters who can talk on the interface in the interpreter database.
An automatic interpreter guidance system comprising connection means for relaying a voice call between a user and a selected interpreter using voice call software that allows a plurality of people to talk simultaneously. An interface on the Web capable of connecting at least one user terminal and at least one interpreter terminal via the Internet;
A user database in which users can register user information and an interpreter database in which interpreter skills can be registered, as well as login means that allow users to log in via the Internet, and for logged-in users On the other hand, the interpreter database includes interpreter selection means for displaying candidate interpreters who can talk on the interface in the interpreter database.
An automatic interpreter guidance system comprising connection means for relaying a voice call between a user and a selected interpreter using voice call software capable of simultaneously calling a plurality of people applying P2P technology. An interface on the Web capable of connecting at least one user terminal and at least one interpreter terminal via the Internet;
A user database in which users can register user information and an interpreter database in which interpreter skills can be registered, as well as login means that allow users to log in via the Internet, and for logged-in users On the other hand, the interpreter database includes interpreter selection means for displaying interpreter candidates that can be communicated on the interface in the interpreter database, and measures the time from when the interpreter is selected and the connection is started. With timekeeping means to display on the interface of
An automatic interpreter guidance system comprising connection means for relaying a voice call between a user and a selected interpreter using voice call software that allows a plurality of people to talk simultaneously. An interface on the Web capable of connecting at least one user terminal and at least one interpreter terminal via the Internet;
A user database in which users can register user information and an interpreter database in which interpreter skills can be registered, as well as login means that allow users to log in via the Internet, and for logged-in users On the other hand, the interpreter database includes interpreter selection means for displaying interpreter candidates that can be communicated on the interface in the interpreter database, and measures the time from when the interpreter is selected and the connection is started. With timekeeping means to display on the interface of
An automatic interpreter guidance system comprising connection means for relaying a voice call between a user and a selected interpreter using voice call software capable of simultaneously calling a plurality of people applying P2P technology.   5. An automatic interpreter guidance system according to claim 3 or 4, wherein charging is made according to the measured time, and charging is not performed for a certain period after the time is measured. In claim 1 or claim 2 or claim 3 or claim 4,
In this interface, an interpreter's automatic guidance system is configured to display as if logged in with an ID prepared by the automatic guidance system without displaying the interpreter's ID. In claim 1 or claim 2 or claim 3 or claim 4,
In this interface, an interpreter automatic guidance system comprising means for displaying an interpreter in a logoff state during a voice call of the interpreter. In claim 1 or claim 2 or claim 3 or claim 4,
This interface is configured not to display the interpreter's ID, but to display that the user has logged in with the ID prepared by the automatic guidance system.
In this interface, an interpreter automatic guidance system comprising means for displaying an interpreter in a logoff state during a voice call of the interpreter.

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