KR20050116325A - The agency service of information search and the settlement algorithm of payment - Google Patents

Abstract

The present invention relates to an information retrieval agency service method and a charging algorithm. An information retrieval agency service is a service in which a user requests information retrieval using a telephone and a counselor provides information by providing an information retrieval or connects with a professional counselor to provide professional counseling. In addition, the billing algorithm is an algorithm that applies the billing to the user for each counselor differently for the user's request, or applies the billing to the user according to the counseling contents using a three-way currency. The effect of the present invention can satisfy the user's desire for information at any time while the phone is available, and the charges imposed on the user can be applied differently according to the counselor and the contents of the consultation. To provide a variety of ways to meet.

Description

The agency service of information search and the settlement algorithm of payment}

The present invention relates to an information retrieval agency service method and a billing algorithm using a phone, and more particularly, to a method for easily utilizing information anytime and anywhere using a phone (Phone) that is easy to use.

Currently, 114 provides a simple telephone number guide service, but it does not provide general information, but a service for guiding only a specific telephone number, which does not satisfy a user's desire for information.

In addition, the computer provides a lot of information online, magazines, newspapers, TV, etc. In the case of a computer can easily obtain information only those who can use the computer well, but those who can not use well can not easily obtain information have. In addition, there is a disadvantage in that information is not easily obtained even in an environment in which a computer is not available or in an environment in which magazines, newspapers, TVs, etc. are not available.

In addition, the current 060 telephone information service provides counseling services for each specialized field, but it does not provide general information but provides services limited to the specialized field and has a uniform billing system.

An object of the present invention for solving the above problems is to easily obtain the desired information to the user using a phone (Phone) that can be used easily and conveniently, at the same time using or separating the general counselor and professional counselor according to the consultation content It is also possible to provide a different billing system for each counseling content or counselor.

A feature of the present invention for achieving the above object is a first step of a user connecting to the ARS server using a phone (Phone); A second step of determining whether a member is a prepaid member by checking user information connected to the ARS server and a DB server when the access is made, and prepaid to a member if the member is not a prepaid member; A third step of determining the available mileage in the case of a prepaid user as a result of the determination; A fourth step of connecting the counselor (general counselor or professional counselor) desired by the user when the user has mileage as a result of the determination; A fifth step of additionally connecting counseling using a three-way call if the user wants additional professional counseling (or general counseling); A sixth step of allowing a connection between the user and the counselor again while the user hangs up in the fourth and fifth steps; Information retrieval agency service, service method and billing algorithm, characterized in that the fourth step, the fifth and the sixth step counseling, the seventh step to differentially deduct the mileage for each counselor, counseling content and connection method Is in.

Hereinafter, with reference to the accompanying drawings will be described in detail the counseling procedure, counseling method and billing algorithm for the user and counselor.

First, let's take a look at the user's procedure.

When a user calls the service company's representative telephone number (eg, 1688-8585) (via a network such as PSTN, mobile communication network and VOIP, etc.), they are connected to the ARS system. At this time, check the user's telephone number, social security number, and user identification number (ID) to check whether the user is a prepaid member. If you use the service for the first time, or if you do not have a prepaid balance, we will send you a statement that prepayment is required to use the service and allow you to prepay.

After that, if the user has prepaid or has already prepaid, the mileage of the member is checked. The above prepaid member judgment and retention mileage check may be made separately or simultaneously.

In addition, the prepayment method is made through a general telephone or mobile payment, credit card payment, gift voucher replacement and bank account deposit, etc., the mileage credit is to convert the prepaid amount and the mileage of other mileage credit company And convert it into mileage.

After that, if the user has a mileage, consultation with the counselor is made on the ARS system.

On the other hand, let's take a look at the contents of services that can be provided by the agent and the types of services for each agent.

The counselors are divided into general counselors and professional counselors. The services provided by general counselors and professional counselors as a whole are comprehensive information retrieval services. Comprehensive information retrieval agency service is a service that provides one or a combination of consultant information retrieval services and professional counseling services.

The services provided by the General Counselor fall within the scope of the consultative IR services. The contents of the agency service provided by the consultative information retrieval agency service include knowledge and information retrieval, general news, economic news and sports news, Internet address guide, company and individual phone number or address guide, simple map guide, service It is a service such as company information on major internet sites and offline in each category.

The services provided by professional counselors fall into the professional counseling area, which provides professional information. The contents of the services provided by professional counselors are specialized services provided by generalized experts such as law, tax, medical care, securities, fortune telling, horse racing, etc., as well as specialized information or knowledge about one or more knowledge and information. This includes professional counseling services provided by the public. For example, the professional counseling service provided by the general public may provide a good restaurant, a place to visit, and a way to entertain the Paju. It is provided by the category.

On the other hand, the counseling method can be divided into first counseling and second counseling. Primary and secondary counseling may be provided separately, or a combination of primary and secondary counseling may be provided. The distinction between the primary counseling and the secondary counseling is to select the counselor consulted by the user through user selection or ARS system matching, or the primary counselor conducts the second consultation with the counselor who consulted in the first consultation. The former is the first consultation and the latter is the second consultation.

In the first consultation, the user selects general counseling or professional counseling according to the user's choice, and each counselor connects with the counselor who matches the user's selection or ARS system. In the same way, after finishing counseling service with each counselor, the user can receive additional primary counseling from general counselor or professional counselor by user's choice or by ARS system matching. The first consultation with the general counselor and the second with the professional counselor by the user's choice or ARS system matching is also the scope of the first consultation.

Secondary counseling is a method by which a primary counselor connects a user to an additional counselor (secondary counselor) to proceed with the consultation by mutually recognizing that additional counseling is needed between the primary counselor and the user during the first consultation. The first method of connecting the agent to the second agent is to connect the user to the second agent while the user does not hang up. There is a multi-party call system in which the primary counselor engages one or more secondary counselors in consultation. In a second multi-party call, the primary counselor may participate in the consultation, and the primary counselor may exit the consultation.

On the other hand, it can be divided into a primary connection and a secondary connection according to the connection method between the user and the counselor.

In the first connection, the user with mileage accesses the ARS system through the phone, and the user connects with general counselor and professional counselor, and counseling is performed. The counseling method is to selectively use the first counseling and the second counseling. This primary connection is a common connection method where all consultation is done without the user hanging up the telephone.

Secondary connection may require a search agency time when an information retrieval agency is in progress, a second counselor may not be properly connected during a second consultation connection, or a user may use a reservation service later by using the reservation function. This secondary connection is a connection method in which the user waits while the user hangs up the phone and later connects the user and the counselor in an agent or ARS system. This secondary connection can be divided into three ways. The first is using sms, the second is using VCS (Voice callinig system), and the third is to call the user directly through ARS system. .

The first method using sms is based on the premise that the system knows the user's general information and cell phone number. This method sends a text message to the user in the form of sms and sends a call-back number at the same time. When a user connects to the ARS system using this call-back number, this user and a counselor who are pre-determined in the ARS system consult each other.

The second method is to use VCS. This method also assumes that the system knows the user's general information and cell phone number. This method sends the user a voice message in the form of consultation available to the VCS and simultaneously sends a call-back number. When a user connects to the ARS system using this call-back number, this user and a counselor who are pre-determined in the ARS system consult each other.

The third method is to call the user directly through the ARS system. This method connects the user to the ARS system as soon as the user receives a call. At this time, the user and the counselor pre-determined by the ARS system consult each other. .

On the other hand, let's look at the billing algorithm, which is a mileage deduction method applied to the general counselor and professional counselor, the first counseling and the second counseling, and the first and second connections. Of these, the mileage deduction method applied to the general counselor and expert counselor, the first counseling and the second counseling is defined as the first billing algorithm, and the second mileage billing method is applied to the first and second connections. Define and explain with algorithms.

The first mileage reduction method applied to the first billing algorithm is the method of equally deducting all the mileages, and the second is the method of deducting the difference by counselor and counseling.

Among the general counselors and professional counselors, the method of subtracting the mileage by the difference of counselors is divided into the general counselor group and the professional counselor group, and the professional counselor group is divided into legal group, accounting group, medical group, and securities group. This is divided into subgroups by professional counselors. That is, the counseling group is divided into a plurality of groups, and the mileage that is deducted for each counseling group is selected to subtract the mileage for each counseling group. The second method is to select and apply the mileage that is deducted from each agent individually. This method is different from the mileage applied to each agent in the general counselor group, and the mileage applied to each agent in the subgroup of the expert counselor group is applied differently. It is a way.

In addition, when the first counselor and the second counselor find out how to deduct the mileage by providing a differential for each counseling, in the method where the first counselor exits during the first counselor and the second counselor, the mileage is determined by the difference between the counselors You can either apply a deduction method or apply an equal deduction method. On the other hand, in the multilateral currency method, the mileage application method deducted may be divided as follows. The first method is to deduct the mileage evenly, and the second method is to deduct the mileage by the number of agents participating in the conference. The third method is to add the deduction mileage for each agent by applying the deduction mileage to each agent who participated in the conference. The fourth method is to apply deduction mileage for each agent, and subtract mileage for each agent by applying weight or subtraction.

The method of subtracting the mileage applied to the second charging algorithm is to apply the first charging algorithm in the case of the first connection to reduce the mileage. In the case of the secondary connection, when the sms and the VCS are used, the user directly dials the ARS system and accesses the mileage by applying the first charging algorithm. In this way, sms and VCS costs may be borne by the user, and may be borne by the service provider. On the other hand, in the method of directly calling the user from the ARS system, the user charges the phone by applying the recipient's billing and deducts the mileage by applying the first charging algorithm, or the first charge to the user without applying the recipient's billing. It is a method to subtract mileage by applying weight in addition to deduction mileage in algorithm.

On the other hand, the algorithm applied in the charging algorithm is not limited to the mileage subtraction method. The billing algorithm applied to the mileage deduction method is an algorithm applied in the case of prepayment, and in the case of the postpayment, not the prepayment method, it is not a method of deducting the mileage, but a charge that applies the billing to the user by imposing a charge amount corresponding to the deducted mileage Contains an algorithm.

As described above, according to the present invention, the user can satisfy the desire for information at any time while the phone is available, and according to the counselor, the counseling content, the counseling method, and the counseling connection method. Charges can be applied differently, which can give a lot of convenience and convenience to the user.In the case of households that cannot use the Internet, users who cannot use the Internet, or users who prefer analog to digital, etc. Even for each user, there is an effect of providing a convenient and various ways to satisfy the user's information needs.

1 is a diagram illustrating a system and service floor configuration to which the present invention is applied.

Claims (7)

In information retrieval agency service and billing algorithm using telephone, A first step in which a user connects to an ARS server using a phone; A second step of determining whether a member is a prepaid member by checking user information connected to the ARS server and a DB server when the access is made, and prepaid to a member if the member is not a prepaid member; A third step of determining the available mileage in the case of a prepaid user as a result of the determination; A fourth step of connecting the counselor (general counselor or professional counselor) desired by the user when the user has mileage as a result of the determination; A fifth step of additionally connecting counseling using a three-way call if the user wants additional professional counseling (or general counseling); A sixth step of allowing a connection between the user and the counselor again while the user hangs up in the fourth and fifth steps; And Step 7, which differentially deducts the mileage for each counselor, counseling content, and connection method during the 4th, 5th, and 6th stages of counseling Information retrieval agency services, including the service method and billing algorithm. The information retrieval agency service, service method and billing algorithm of claim 1, comprising a mileage linkage method for linking the mileage of another mileage accrual company with the mileage of the information retrieval service when performing the third step. The information retrieval service, service method and billing algorithm of claim 1, comprising a method of classifying a counselor into a general counselor and a professional counselor. The method of claim 1 or 3, wherein the general counselor provides an information retrieval service by telephone to inform the information retrieval agent of knowledge and information retrieval, news, Internet address, address, telephone number, directions, and the like. The method of claim 1, A first consultation in which counseling methods are connected by user selection or ARS matching; And The second consultation where the counseling method is connected to the additional counselor by agreement between the primary counselor and the user during the first consultation. Information retrieval agency services, including the service method and billing algorithm. The method of claim 1, The sixth step, A primary connection in which consultation is conducted without hanging up while the user is calling; And Secondary connection where the ARS system connects the user and the counselor by sms, VCS and direct dialing to the user while the user is disconnected. Information retrieval agency services, including the service method and billing algorithm. The method according to claim 1 or 3 or 5 or 6, Primary billing algorithm, which is a mileage deduction method applied to general counselors and specialist counselors, as well as primary counselors and secondary counselors; And Information retrieval services, service methods and charging algorithms, including secondary charging algorithms, which are mileage deduction methods applied to primary and secondary connections.