JP2013062720A - Interpretation service support device, interpretation service support method, and program - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an interpretation service support device, interpretation service support method, and program which can support a user to be able to easily find out an interpreter capable of performing an interpretation work at an arbitrary timing for the use of an interpretation service.SOLUTION: The interpretation service support device includes: an application reception part 1 for preliminarily receiving the input of information being interpretation work application information and including at least the information of a start date and time and an end date and time from a user terminal 30; a disclosure part 2 for disclosing application information; an application reception part 3 for receiving an input for an application to disclosed application information as an interpreter from an interpreter terminal 40 capable of performing a voice conversation with the user terminal 30 via a network 20; and a control part 4 for controlling a voice conversation between the user terminal 30 and the interpreter terminal 40 via the network 20 on the basis of the start date and time or the end date and time.

Description

  The present invention relates to an interpreting service support apparatus, an interpreting service support method, and a program, and more particularly, to an interpreting service support apparatus, an interpreting service support method, and a program for supporting an interpreting service performed using a voice conversation via a network.

  In recent years, with the spread of the Internet, services for communicating or sharing video, audio, text, etc. among a plurality of users have been provided at low cost or free of charge. For example, a user can make a free call between arbitrary users by downloading and starting an application such as Skype (“SKYPE” (registered trademark)) on his / her terminal. Furthermore, by installing a Web camera and using Skype, not only audio but also video can be transmitted and received between users. Moreover, it is also possible to display and share an input text screen using a keyboard or the like connected to each other's terminals, such as chat.

  By the way, you may be forced to communicate in an unfamiliar language while working overseas or traveling abroad. In such a situation, for example, it may be possible to hire a dedicated interpreter for a short time and have the simultaneous interpretation directly in front of you, but there is a problem that the cost is high. In addition, it is conceivable to use a commercially available electronic dictionary to investigate the meaning or pronunciation of words in a foreign language for communication. However, electronic dictionaries are mainly used to understand the meaning or speech of words, and do not translate the entire sentence required for communication and pronounce it by speech. I can't plan.

  Therefore, for example, it is conceivable to connect an overseas traveler and an interpreter at a remote place by voice dialogue using a communication means such as Skype described above.

  Specifically, as shown in FIG. 14, there are foreign tourists who are Japanese, Italians with whom overseas travelers want to communicate in the store, and interpreters who are in remote locations. The case will be described. In this case, an overseas traveler and an interpreter are in a state where voice conversation is possible via each terminal, and an Italian can hear the voice from the interpreter emitted from the terminal on the overseas traveler side. Suppose that

  Under such circumstances, Japanese voices uttered by overseas travelers are transmitted directly to Italians, and further to interpreters through Skype. When an interpreter interprets the content spoken by an overseas traveler and speaks in Italian, the language after interpretation, the interpreter's voice is transmitted to the overseas traveler and Italian through Skype. This allows Italians to understand what the foreign traveler has spoken.

  However, there are various timings when users such as overseas travelers want to use the interpretation service, the language before interpretation, the language after interpretation, etc., and interpreters can respond to any time according to the user's request. It can be difficult to find a person. For this reason, there is a need for an interpretation support system for matching users and interpreters.

  As such an interpreting support system, for example, there is a technique proposed in Patent Document 1. That is, according to the technique proposed in Patent Document 1, when a user who desires to use an interpreting service calls the interpreting center, the interpreting center selects a plurality of persons who can perform the interpreting work. The Interpretation Center then sends an email for interpreting to these multiple persons, and interpreters who have called the Interpretation Center in response to the mail out of the multiple persons who received the mail Decide as a person. Then, the interpretation center connects the determined voice call from the interpreter and the voice call from the user.

JP 2002-223303 A

  However, according to the system proposed in Patent Document 1, the interpreting center recruits interpreters after receiving a call from a user. For this reason, there is a case where an interpreter cannot be found immediately after the recruitment, and there is a problem that the interpreter service cannot be provided at an arbitrary timing when the user wants to use the interpreter service.

  The present invention has been made to solve the above-described problems, and an object of the present invention is to easily find an interpreter who can perform an interpreting operation at an arbitrary timing when the user wants to use the interpreting service. To provide an interpreting service support apparatus, an interpreting service support method, and a program that can support the user as much as possible.

In order to achieve the above object, an interpreting service support apparatus according to one aspect of the present invention provides:
An application accepting unit that accepts in advance input of information that is application information for interpreting work from a user terminal and includes information on at least the start date and time and end date and time of the interpreting work;
A public part that publishes the application information input to the application reception part;
An application receiving unit that receives input for applying as an interpreter to the published application information from an interpreter terminal that enables voice conversation via the user terminal and a network;
A control unit that controls voice conversation via the network between the user terminal and the interpreter terminal based on the start date and time or the end date and time;
It is characterized by providing.

In order to achieve the above object, an interpreting service support method according to one aspect of the present invention includes:
(A) a step of accepting in advance the input of information on interpretation work from a user terminal and including information on at least the start date and time and end date of the interpretation work, and publishing the inputted application information When,
(B) receiving an input for applying as an interpreter for the application information published in step (a) from an interpreter terminal that enables voice conversation via the network with the user terminal; ,
(C) controlling the start of a voice conversation via the network between the user terminal and the interpreter terminal based on the start date and time;
(D) controlling the end of the voice conversation between the user terminal and the interpreter terminal via the network based on the end date and time;
It is characterized by including.

Furthermore, in order to achieve the above object, a program according to one aspect of the present invention is provided.
On the computer,
(A) a step of accepting in advance the input of information on interpretation work from a user terminal and including information on at least the start date and time and end date of the interpretation work, and publishing the inputted application information When,
(B) receiving an input for applying as an interpreter for the application information published in step (a) from an interpreter terminal that enables voice conversation via the network with the user terminal; ,
(C) controlling the start of a voice conversation via the network between the user terminal and the interpreter terminal based on the start date and time;
(D) controlling the end of the voice conversation between the user terminal and the interpreter terminal via the network based on the end date and time;
Is executed.

  According to the interpreting service support apparatus, the interpreting service support method, and the program of the present invention, it is possible to easily find an interpreter who can perform an interpreting work at an arbitrary timing when the user wants to use the interpreting service. Can help.

It is a block diagram which shows the structure of the whole system containing the interpretation service assistance apparatus in this Embodiment. It is a block diagram which shows the structure of the interpretation service assistance apparatus in this Embodiment. It is a figure which shows the table stored in the storage part of the interpretation service assistance apparatus in this Embodiment. It is the figure which showed the control mechanism of the voice dialog by the voice dialog part of the interpretation service assistance apparatus in this Embodiment. It is a flowchart explaining the whole flow of the interpretation service assistance operation | movement by the interpretation service assistance apparatus in this Embodiment. It is a flowchart explaining the flow of the application reception process by the application reception part of an interpreting service support apparatus in this Embodiment, and an open | release part. It is a flowchart explaining the flow of the application reception process by the application reception part of the interpreting service support apparatus in this Embodiment. It is a flowchart explaining the flow of the start control process by the instruction | indication part of the interpretation service assistance apparatus in this Embodiment, a start control part, and a voice dialog part. It is a flowchart explaining the flow of the end control process by the instruction | indication part of the interpretation service assistance apparatus in this Embodiment, an end control part, and a voice interaction part. It is a block diagram which shows an example of the computer which implement | achieves the interpretation service assistance apparatus in embodiment of this invention. It is a block diagram which shows the structure of the interpretation service assistance apparatus in the modification 1. It is a flowchart explaining the flow of the notification process before a start by the notification part before a start of the interpretation service assistance apparatus in the modification 1. It is a block diagram which shows the structure of the interpretation service assistance apparatus in the modification 2. It is a figure for demonstrating the situation which interprets work by the voice dialogue via a network.

[System configuration]
Hereinafter, an interpretation service support apparatus, an interpretation service support method, and a program according to an embodiment of the present invention will be described with reference to the drawings.

  First, the configuration of the interpretation service support apparatus 100 according to the present embodiment will be described with reference to FIGS. FIG. 1 is a block diagram showing a configuration of the entire system including an interpretation service support apparatus 100 according to the present embodiment.

  As shown in FIG. 1, an interpreting service support apparatus 100 includes a terminal (hereinafter referred to as “user terminal”) 30 used by a user and a terminal used by an interpreter (via a network 20 such as the Internet). (Hereinafter referred to as “interpreter terminal”) 40 is connected. The user terminal 30 and the interpreter terminal 40 are equipped with an application program for enabling a voice interaction via the network 20. This application program is, for example, a client program such as Skype that enables voice or video transmission / reception between users free of charge.

  The user terminal 30 includes a user ID storage unit 31, a microphone 32, a camera 33, a speaker 34, and a display 35. The interpreter terminal 40 includes an interpreter ID storage unit 41, a microphone 42, a camera 43, a speaker 44, and a display 45. In each terminal, the microphone, the camera, the speaker, and the display may be retrofitted devices, and in that case, these are connected to each terminal.

  A plurality of user terminals and interpreter terminals (not shown) may be connected to the network 20. Moreover, the user terminal 30 and the interpreter terminal 40 are implement | achieved by the personal computer or the smart phone, for example.

[Configuration of interpreting service support device]
As shown in FIG. 1, the interpreting service support apparatus 100 includes an application reception unit 1, a disclosure unit 2, an application reception unit 3, and a control unit 4.

  The application accepting unit 1 accepts in advance input from the user terminal 30 which is application information for interpreting work and includes information on at least start date and time and end date of interpreting work. The publishing unit 2 publishes the application information input to the application receiving unit 1.

  The application receiving unit 3 receives an input for applying as an interpreter for the published application information from the interpreter terminal 40 that enables voice conversation via the user terminal 30 and the network 20. The control unit 4 controls the voice conversation between the user terminal 30 and the interpreter terminal 40 via the network 20 based on the start date and time or the end date and time.

  That is, in the interpreting service support apparatus 100, the interpreter can browse the application information of the interpreting work input in advance by the user, and the interpreter himself can interpret it in consideration of the start date and time and the end date and time. Apply for interpreting work. For this reason, according to the interpreting service support apparatus 100, it is possible to assist the user so that an interpreter who can perform the interpreting work can be easily found at an arbitrary timing when the user wants to use the interpreting service. Hereinafter, the configuration of the interpretation service support apparatus 100 according to the present embodiment will be described more specifically with reference to FIG.

(A more specific description of the configuration)
FIG. 2 is a block diagram illustrating a configuration of the interpretation service support apparatus 100 according to the present embodiment. FIG. 3 illustrates a table T stored in the interpretation status storage unit 5 of the interpretation service support apparatus 100 according to the present embodiment. FIG. As shown in FIGS. 1 and 2, in this embodiment, the interpretation service support apparatus 100 further includes an interpretation status storage unit 5, a timer 6, and a self ID storage unit 7.

(I) Interpretation Status Storage Unit The interpretation status storage unit 5 stores a table T shown in FIG. In the table T, as shown in FIG. 3, application information relating to four interpreting tasks is registered as records. The record with the interpretation work ID “1” is added with “interpreting for interpretation” in the item of “interpretation status”, indicating that the interpreter for the interpretation work has not yet been determined. The record with the interpretation work ID “2” is added with “determining interpreter” in the item of “interpretation state”, indicating that the interpreter has already been determined. The record with the interpretation work ID “3” is added with “interpreting” in the item of “interpretation status” to indicate that the interpretation work is currently being performed. The record whose interpretation work ID is “4” is added with “finished” in the item of “interpretation state”, indicating that the interpretation work has already been finished.

  Note that the interpretation status storage unit 5 can add a record, partially change or refer to the table T in response to an input from the user terminal 30. Moreover, it is preferable that the interpretation status storage unit 5 uses a relational database managed by a structure in which a plurality of data groups are connected to each other.

  In addition to the items described above, the table T allows the user to know in advance, for example, the situation where the user needs interpretation, such as business, shopping or sightseeing in the store, and the expected conversation theme. May be registered. In this case, the interpreter can easily find an interpreter task suitable for him / her among the published interpreter tasks.

(Ii) Application reception unit In the present embodiment, the application reception unit 1 further includes the user ID, the user's e-mail address, the language before the interpretation, and the interpretation Accept language input in advance. When receiving the application information, the application receiving unit 1 generates a new record in the table T (see FIG. 3) stored in the interpretation status storage unit 5 and registers the information in the table T. , Store application information. Further, when storing the application information in the interpretation status storage unit 5, the application reception unit 1 adds and stores identification information indicating that an interpreter corresponding to the application information is being recruited.

  Specifically, as shown in FIG. 3, the application reception unit 1 performs “start date / time”, “end date / time”, “user ID”, “user mail address”, “pre-interpreter language”, and “ Corresponding information is added to each item of “interpreted language”. In addition, the application receiving unit 1 adds a unique interpretation work identification number such as “1” or “2” to the item of “interpretation work ID”.

  Furthermore, the application reception unit 1 adds “interpreting for interpretation” to the item of “interpretation status” as identification information indicating that an interpreter is being recruited. The application reception unit 1 adds “undecided” to the “interpreter ID” item, adds “undecided” to the “interpreter mail address” item, and “undecided” to the “caller ID” item. ".

(Iii) Disclosure Unit In this embodiment, the disclosure unit 2 uploads the table T stored in the interpretation status storage unit 5 to the Web server 50 at an appropriate time interval. As a result, the contents of the table T are open to the public and can be browsed by those who wish to perform interpretation work. Further, a person who desires can call an application receiving unit 3 described later via the interpreter terminal 40 to apply as an interpreter.

(Iv) Application Accepting Section In the present embodiment, the application receiving section 3 receives an interpreter work ID, an interpreter ID (interpreter terminal) from among the interpreters that are open as an interpreter application from the interpreter terminal 40. 40 identifiers) and the mail address of the interpreter are accepted.

  When receiving the input of these pieces of information, the application receiving unit 3 refers to the table T and confirms whether or not an interpreter is being recruited for the interpreting work corresponding to the input interpreting work ID. Then, when accepting an interpreter, the application reception unit 3 adds the interpreter ID and the interpreter's mail address to the application information in the table T. Furthermore, the application reception part 3 adds the identification information which shows that the interpreter corresponding to application information determined in the table T to the said application information.

  Specifically, the application receiving unit 3 refers to the table T, searches for a record having the interpretation work ID input from the interpreter terminal 40, and checks the item of “interpretation state” of the searched record. Then, when “interpreter is being recruited” is added to the “interpretation status” item, the application reception unit 3 adds the interpreter ID input to the “interpreter ID” item, and “interpreter” Add the interpreter's e-mail address to the “E-mail address” field. On the other hand, if “Interpreter determination”, “Interpreting in progress”, or “End” is added to the item of “Interpretation status”, the application reception unit 3 has already sent an interpreter to the mail address of the interpreter. Notify that it has been decided.

(V) Control Unit In the present embodiment, the control unit 4 includes an instruction unit 8, a start control unit 9, an end control unit 10, and a voice interaction unit 11. The control unit 4 controls the start or end of the voice conversation between the user terminal 30 and the interpreter terminal 40 by operating an application program installed in each of the user terminal 30 and the interpreter terminal 40.

  More specifically, the control unit 4 has the same application program as the application program installed in the user terminal 30 and the interpreter terminal 40, and the user terminal 30 and the application program installed in itself. The application program installed in each interpreter terminal 40 is operated.

(A) Instructing Unit The instructing unit 8 in the control unit 4 is connected to the interpretation status storage unit 5 and searches whether or not a record is stored in the interpretation status storage unit 5. The instruction unit 8 is connected to a timer 6 that outputs date information specifying the current date and time, and periodically acquires date information from the timer 6. When the record is stored in the interpretation status storage unit 5, the instruction unit 8 checks the value of the item “start date” of all the stored records.

  Then, the instruction unit 8 searches based on the date / time information to determine whether there is a record in which the current date / time and the value of the item “start date / time” match, and if there is a match, this record Is sent as an argument to the start control unit 9.

  In addition, when records are stored in the interpretation status storage unit 5, the instruction unit 8 checks the values of the “end date and time” items of all stored records. Then, based on the date / time information, the instruction unit 8 searches whether there is a record in which the current date / time and the value of the “end date / time” item match, and if there is a matching record, An instruction to end the voice dialogue is output to the end control unit 10 using the interpretation work ID of the record as an argument.

(B) Start control unit When the start instruction is output together with the interpretation work ID from the instruction unit 8, the start control unit 9 in the control unit 4 outputs the interpretation work output from the record stored in the interpretation status storage unit 5. Search for records having ID values. Then, the start control unit 9 examines the value of the item “interpreter ID” of the retrieved record. If this value is not “undecided”, the item “interpretation status” of this record is set to “under interpretation”. And update. The case where the value of the item of “interpreter ID” is not “undecided” means that a specific interpreter ID is added to the value of this item.

  Furthermore, the start control unit 9 instructs the voice dialogue unit 11 to start a voice dialogue using the value of the item “user ID” and the value of the item “interpreter ID” of the retrieved record as arguments. Is output. Then, the start control unit 9 adds the caller ID returned as a return value from the voice interaction unit 11 to the item “caller ID” of the retrieved record.

  Here, the caller ID is a unique identifier acquired by the interpretation service support apparatus 100 in order to execute an application program installed therein. A plurality of caller IDs are acquired in advance, and the plurality of caller IDs are stored in a self ID storage unit 7 connected to the voice interaction unit 11 (see FIG. 4).

  On the other hand, if the value of the “interpreter ID” item of the retrieved record is “undecided” as a result of the above search, the start control unit 9 sends the email of the “user email address” item of this record. Notify the address that no interpreter was found.

(C) Termination Control Unit When the termination control unit 10 in the control unit 4 outputs a termination instruction together with the interpretation work ID from the instruction unit 8, the interpretation work output from the record stored in the interpretation status storage unit 5. Search for records having ID values. Then, the end control unit 10 checks the value of the item “interpretation status” of the retrieved record, and if this value is “interpreting”, the value of this item is added as “end” and updated. .

  Furthermore, when the value of the item “interpretation state” is added to “end”, the end control unit 10 uses the value of the item “caller ID” of the record as an argument to the voice interaction unit 11. Outputs a voice dialog end instruction. Then, the termination control unit 10 adds “Undecided” to the item of “Caller ID” of the found record.

  On the other hand, when the value of the item of “interpretation status” in the retrieved record is not “busy”, the end control unit 10 has already ended the voice conversation or cannot find an interpreter. There may be no interpreting work. For this reason, in such a case, the termination control unit 10 does not output a termination instruction to the voice interaction unit 11.

(D) Voice Dialogue Unit The voice dialogue unit 11 in the control unit 4 is loaded with the same application program as the user terminal 30 and the interpreter terminal 40. Then, by executing the three application programs of the voice dialogue unit 11, the user terminal 30 and the interpreter terminal 40 in cooperation, a voice dialogue via the network 20 can be performed between them. Here, cooperation by three application programs will be described. Further, it is assumed that the above “Skype” is used as the application program.

(Registration by users and interpreters)
In this embodiment, a user and an interpreter register themselves with the application providing server 60 operated by a trader who provides the application program, and obtain an ID. For example, a user and an interpreter register themselves with the Skype server and obtain an ID. The ID acquired by the user in this way is used as the user ID (see FIG. 3). The user ID is stored in the user ID storage unit 31 (see FIG. 1). Similarly, the ID acquired by the interpreter is used as the interpreter ID (see FIG. 3). The interpreter ID is stored in the interpreter ID storage unit 41 (see FIG. 1).

(Login by users and interpreters)
When the user logs in using the user ID, the application program installed in the user terminal 30 notifies the application providing server 60 that the user has logged in from a specific network address. Then, the application providing server 60 stores a set of user ID and network address. When the interpreter logs in using the interpreter ID, the application program installed in the interpreter terminal 40 notifies the application providing server 60 that the application program is logged in from a specific network address. Then, the application providing server 60 stores a set of interpreter ID and network address.

  The application providing server 60 periodically checks whether the user or the interpreter is logged in. In other words, the application program installed in the user terminal 30 or the interpreter terminal 40 periodically provides the application with the user ID or interpreter ID and the network address while logged in by the user or interpreter. Output to the server 60. On the other hand, when the user or the interpreter logs out, the output from the application program installed in the user terminal 30 or the interpreter terminal 40 to the application providing server 60 is interrupted. For this reason, the application providing server 60 can grasp the login status of the user or interpreter by periodically checking whether the user ID or interpreter ID and the network address are output. .

(Specify conversation partner)
The application providing server 60 designates a user ID of another user (referred to as “user B”) as a conversation partner from a user who logs in via the user terminal 30 (referred to as “user A”). If so, the login status by user B is confirmed. Then, when the user B is not logged in, the application providing server 60 notifies the user terminal 30 of the user A that the voice conversation with the user B cannot be performed.

  On the other hand, when the user B is logged in by the user B, the application providing server 60 extracts the user ID and network address of the user B stored in the user B, and uses the extracted network address as the user A's usage. To the user terminal 30. Thereby, the user terminal 30 of the user A, the user B, and the user terminal are connected, and a two-way voice dialogue can be performed.

  Note that when performing a voice conversation, the user terminal 30 digitizes the user's voice input to the microphone 32 and the captured image of the user's face input to the camera 33 and the like via the network 20. Output to other terminals such as the interpreter terminal 40.

  Then, the interpreter terminal 40 converts the input voice digital data into analog voice data and reproduces it from the speaker 44. The interpreter terminal 40 converts the input digital data of the captured image into analog form and displays it on the display 45.

(Control of connection between terminals)
The application program installed in the voice interaction unit 11, the user terminal 30, and the interpreter terminal 40 has an application interface (API) and can operate in response to an instruction from an external application program. Is possible. Therefore, the application program installed in the user terminal 30 or the interpreter terminal 40 can operate upon receiving an instruction from the application program installed in the voice interaction unit 11.

  For example, the application program of the voice interaction unit 11 specifies a user ID and an interpreter ID, and outputs an operation instruction to the application program of the terminal corresponding to these IDs. Thereby, the application program of the terminal corresponding to these IDs operates to connect the terminals.

  Specifically, the application program of the voice interaction unit 11 designates a user ID or an interpreter ID, and calls an API installed in a terminal corresponding to the designated ID. When the API is called in at the terminal where the API is called, the terminal is notified that the call is being made. In this case, the user or interpreter can respond to this call, and when a response is made at both terminals, the terminals are connected to each other and a voice conversation is started.

  Similarly to the above, the application program of the voice dialogue unit 11 can specify the user ID and the interpreter ID, release the connection between the terminals corresponding to the designated ID, and end the voice dialogue. .

  A more specific control mechanism will be described with reference to FIG. FIG. 4 is a diagram showing a voice dialogue control mechanism by the voice dialogue unit 11 of the interpretation service support apparatus 100 according to the present embodiment.

  Here, when Skype is used as an application program, a plurality of different conversations cannot be performed independently using the same ID. That is, for example, when the user A is performing a voice conversation with the user B using the ID, the user A cannot start an independent voice conversation with the user C using the same ID. For this reason, the voice dialogue unit 11 generates a new thread each time a new voice dialogue is started.

  Specifically, as shown in FIG. 4, when a voice conversation start instruction is newly output from the start control unit 9, the voice dialog unit 11 outputs “user ID” and “interpreter ID” output as arguments. ”To create a new thread. At this time, the voice interaction unit 11 gives each thread a caller ID that is not used when generating a new thread among the plurality of caller IDs stored in the self ID storage unit 7. The return value of each thread is output to the start control unit 9.

  In this way, the voice interaction unit 11 of the interpreting service support apparatus 100, the user terminal 30 (user terminals 30a, 30b, 30c) and the interpreter terminal 40 (interpreter terminals 40a, 40b, 40c) Connected. Then, the voice interaction unit 11 accesses the application providing server 60 in the network 20 using the extracted caller ID, and sends it to the user terminal 30 corresponding to the user ID and the interpreter terminal 40 corresponding to the interpreter ID. It requests the start of a voice dialogue.

  Such an execution mechanism is the same as the CGI (Common Gateway Interface) mechanism that generates and processes one thread at a time in response to a query from a user on the Web server. Can be processed automatically.

  When the user terminal 30 and the interpreter terminal 40 are requested by the voice dialogue unit 11 to start a voice dialogue, an API installed in each terminal is called. When logged in at the terminal where the API is called, the monitor or the like is notified that the call is being made, and the user or interpreter responds to the call. When both the user terminal 30 and the interpreter terminal 40 respond to the call, a voice dialogue is started between these terminals.

  Further, when the voice conversation end instruction is output together with the “caller ID” from the end control unit 10, the voice conversation unit 11 accesses the application providing server 60 in the network 20 for the thread corresponding to the caller ID. Then, the user terminal 30 and the interpreter terminal 40 are requested to end the voice conversation.

  When the user terminal 30 and the interpreter terminal 40 are requested by the voice dialogue unit 11 to end the voice dialogue, the API installed in each terminal is called. When the user and the interpreter respond to the API call, the voice conversation is terminated between these terminals.

[System operation]
Next, the operation of the interpretation service support apparatus 100 according to the present embodiment will be described in detail with reference to FIGS. FIG. 5 is a flowchart for explaining the overall flow of the interpretation service support operation by the interpretation service support apparatus 100 according to this embodiment. In the following description, FIGS. 1 to 4 are referred to as appropriate.

  In this embodiment, the interpretation service support method is implemented by operating the interpretation service support apparatus 100. Therefore, the description of the interpretation service support method in the present embodiment is replaced with the following description of the operation of the interpretation service support apparatus 100.

(Overall operation flow)
As shown in FIG. 5, first, the application receiving unit 1 of the interpreting service support apparatus 100 receives input of application information for interpreting work from the user terminal 30. Then, the publishing unit 2 publishes the input application information (step S1 (application reception process)).

  Next, the application reception unit 2 receives input for application as an interpreter for the published application information from the interpreter terminal 40 (step S2 (application reception process)).

  Next, the instruction unit 8 of the control unit 4 outputs a start instruction to the start control unit 9 based on the start date and time of the interpretation work included in the application information, and the start control unit 9 further performs the voice interaction unit. 11 outputs a voice dialogue start instruction. Then, the voice dialogue unit 11 that has received the voice dialogue start instruction controls to start the voice dialogue between the user terminal 30 and the interpreter terminal 40 (step S3 (start control process)).

  Next, the instruction unit 8 of the control unit 4 outputs an end instruction to the end control unit 10 based on the end date and time of the interpretation work included in the application information, and the end control unit 10 further outputs the voice dialogue unit. 11 outputs an instruction to end the voice dialogue. Then, the voice dialogue unit 11 that has received the voice dialogue termination instruction controls to terminate the voice dialogue between the user terminal 30 and the interpreter terminal 40 (step S4 (end control process)). Hereinafter, each process shown in FIG. 5 will be described more specifically.

(Application reception processing)
FIG. 6 is a flowchart for explaining the flow of application reception processing by the application reception unit 1 and the disclosure unit 2 of the interpretation service support apparatus 100 according to this embodiment.

  As shown in FIG. 6, the application reception unit 1 starts from the user terminal 30 the start date / time and end date / time of the interpretation work desired by the user, the user ID, the user's e-mail address, the language before the interpretation, and after the interpretation. The language input is accepted (step S11).

  Next, the application reception unit 1 creates a new record in the table T stored in the interpretation status storage unit 5, and registers the application information input in step S11 in the table T, thereby interpreting status storage unit 5 (Step S12). At this time, the application reception unit 1 adds “interpreting” to the “interpretation status” item of the record, adds “undecided” to the “interpreter ID” item, and sets the “interpreter email address”. “Undecided” is added to the item, and “Undecided” is added to the item of “Caller ID”.

  Next, the publication unit 2 publishes the input application information by uploading the table T stored in the interpretation status storage unit 5 to the publicly available web server 50 at appropriate time intervals. (Step S13).

(Application process)
FIG. 7 is a flowchart for explaining the flow of application acceptance processing by the application acceptance unit 3 of the interpretation service support apparatus 100 according to this embodiment.

  As shown in FIG. 7, the application receiving unit 3 receives from the interpreter terminal 40 the input of the interpreter work ID, the interpreter ID, and the interpreter's mail address among the open interpreter tasks (step S21). When the interpreter views the published table T and finds an interpreting work that he / she can interpret based on the start date / time, end date / time, pre-interpreter language and post-interpreter language, the interpreter terminal 40 is displayed. Then, enter the above information and apply for the application.

  Next, the application reception unit 3 searches the table T stored in the interpretation status storage unit 5 for a record having the interpretation work ID input from the interpreter terminal 40 (step S22). And the application reception part 3 confirms whether the interpreter with respect to the said record is recruiting by confirming the item of the "interpretation state" of the searched record (step S23).

  Then, when accepting an interpreter (“Yes” in step S23), the application reception unit 3 stores the interpreter ID and the mail address of the interpreter in the interpreter status storage unit 5 (step S24). .

  On the other hand, if the application accepting unit 3 is not recruiting interpreters (“No” in step S23), an interpreter has already been determined for the mail address of the interpreter input from the interpreter terminal 40. (Step S25).

(Start control process)
FIG. 8 is a flowchart for explaining the flow of start control processing by the instruction unit 8, the start control unit 9, and the voice interaction unit 11 of the interpretation service support apparatus 100 according to this embodiment.

  As shown in FIG. 8, first, the instruction unit 8 searches whether or not a record is stored in the interpretation status storage unit 5 (step S31). When the record is stored in the interpretation status storage unit 5 (“Yes” in step S31), the instruction unit 8 determines whether the value of the item “start date / time” and the current date / time are stored. It is searched whether there is a matching record (step S32).

  Next, when there is a record in which the value of the item “start date / time” matches the current date / time (“Yes” in step S32), the instruction unit 8 instructs the start of the voice dialogue together with the interpretation work ID of this record. Is output to the start control unit 9 (step S33).

  In addition, the instruction | indication part 8 returns to step S31 again, and searches the presence or absence of the record stored regularly, when the record is not stored in the interpretation status storage part 5 (in step S31, "No").

  If there is no record in which the value of the item “start date and time” matches the current date and time (“No” in step S32), the instruction unit 8 returns to step S31 again and periodically Search for stored records.

  Next, when the start control unit 9 receives a start instruction together with the interpretation work ID from the instruction unit 8 in step S33, a record having the value of the received interpretation work ID is selected from the records stored in the interpretation status storage unit 5. Search is performed (step S34). Next, the start control unit 9 checks whether or not the interpreter of the retrieved record is undetermined (step S35).

  If the interpreter of the retrieved record is not yet determined (“No” in step S35), the start control unit 9 adds “under interpretation” to the “interpretation status” item of the retrieved record (step S35). S36). Next, the start control unit 9 outputs a voice dialogue start instruction to the voice dialogue unit 11 together with the user ID and the interpreter ID of the retrieved record (step S37).

  Next, the voice interaction unit 11 receives a start instruction, newly generates a thread, gives a caller ID to the thread, and outputs the caller ID to the start control unit 9. Then, the start control unit 9 acquires the caller ID from the voice dialogue unit 11, and adds it to the item of “caller ID” of the retrieved record (step S38).

  Next, the voice conversation unit 11 that has generated a new thread accesses the application providing server 60 in the network 20 using the extracted caller ID, and starts the voice conversation for the set of user ID and interpreter ID. Request.

  That is, the voice dialogue unit 11 calls an API installed in the user terminal 30 and the interpreter terminal 40 and controls the voice dialogue between the user terminal 30 and the interpreter terminal 40 to be started (step S39). ).

  On the other hand, if the interpreter of the retrieved record is undecided (“Yes” in step S35), the start control unit 9 notifies the user's mail address in this record that no interpreter was found. (Step S40).

(End control processing)
FIG. 9 is a flowchart for explaining the flow of termination control processing by the instruction unit 8, the termination control unit 10 and the voice interaction unit 11 of the interpretation service support apparatus 100 according to the present embodiment.

  As shown in FIG. 9, the instruction unit 8 searches whether or not a record is stored in the interpretation status storage unit 5 (step S41). When the record is stored in the interpretation status storage unit 5 (“Yes” in step S41), the instruction unit 8 determines whether the value of the item “End Date” and the current date are stored. It is searched whether there is a matching record (step S42).

  Next, when there is a record in which the value of the item “end date and time” matches the current date and time, the instruction unit 8 outputs a voice dialog end instruction to the end control unit 10 together with the interpretation work ID of this record. (Step S43).

  In addition, the instruction | indication part 8 returns to step S41 again, and searches the presence or absence of the record stored regularly, when the record is not stored in the interpretation status storage part 5 (in step S41 "No").

  If there is no record in which the value of the “end date and time” item matches the current date and time (“No” in step S42), the instruction unit 8 returns to step S41 again in the same manner as described above, and periodically Search for stored records.

  Next, when the end control unit 10 receives an end instruction together with the interpretation work ID from the instruction unit 8 in step S43, a record having the value of the received interpretation work ID is selected from the records stored in the interpretation status storage unit 5. Search is performed (step S44). Next, the end control unit 10 checks whether or not the interpretation state of the retrieved record is being interpreted (step S45).

  Then, when the interpretation status of the retrieved record is being interpreted (“Yes” in step S45), the termination control unit 10 adds the value of the “interpretation status” item of the retrieved record as “finished”. (Step S46).

  Next, the termination control unit 10 outputs a voice dialogue termination instruction to the voice dialogue unit 11 together with the caller ID of the retrieved record (step S47). Then, the termination control unit 10 adds “undecided” to the “caller ID” item of the retrieved record and updates it (step S48).

  Next, the voice dialogue unit 11 receives a termination instruction from the termination control unit 10, accesses the application providing server 60 in the network 20 using the caller ID, and performs a voice dialogue for a set of the user ID and the interpreter ID. Request termination.

  That is, the voice dialogue unit 11 calls an API installed in the user terminal 30 and the interpreter terminal 40 and controls the voice dialogue between the user terminal 30 and the interpreter terminal 40 to be terminated (step S49). ).

  On the other hand, when the interpretation work corresponding to the retrieved record is not being interpreted (“No” in step S45), the termination control unit 10 does not output the termination instruction to the voice interaction unit 11 and performs termination control processing. Exit.

[program]
The program related to the interpretation service support apparatus 100 according to the embodiment of the present invention may be a program that causes a computer to execute the steps shown in FIGS. 5, 6, 7, 8, and 9. By installing and executing this program on a computer, the interpretation service support apparatus 100 according to the present embodiment can be realized.

  In the case of the interpretation service support apparatus 100 according to the embodiment of the present invention, a CPU (Central Processing Unit) of the computer functions as an application receiving unit 1, a publicizing unit 2, an application receiving unit 3, and a control unit 4 (see FIG. 2). And process. In the interpretation service support apparatus 100 according to this embodiment, the interpretation status storage unit 5 and the self ID storage unit 7 are realized by a storage device such as a hard disk provided in the computer.

  The application receiving unit 1, the publicizing unit 2, the application receiving unit 3 and the control unit 4 can be mounted on the same server computer, thereby improving the efficiency in mounting.

  Here, a computer that realizes the interpretation service support apparatus 100 by executing a program related to the interpretation service support apparatus 100 according to the present embodiment will be described with reference to FIG. FIG. 10 is a block diagram showing an example of a computer that implements the interpretation service support apparatus 100 according to the embodiment of the present invention.

  As illustrated in FIG. 10, the computer 150 includes a CPU 121, a main memory 122, a storage device 123, an input interface 124, a display controller 125, a data reader / writer 126, and a communication interface 127. These units are connected to each other via a bus 131 so that data communication is possible.

  The CPU 121 performs various operations by expanding the program (code) in the present embodiment stored in the storage device 123 in the main memory 122 and executing them in a predetermined order. The main memory 122 is typically a volatile storage device such as a DRAM (Dynamic Random Access Memory). Further, the program in the present embodiment is provided in a state of being stored in a computer-readable recording medium 130. Note that the program in the present embodiment may be distributed on the Internet connected via the communication interface 127.

  Specific examples of the storage device 123 include a semiconductor storage device such as a flash memory in addition to a hard disk. The input interface 124 mediates data transmission between the CPU 121 and the input device 128 such as a keyboard and a mouse. The display controller 125 is connected to the display device 129 and controls display on the display device 129. The data reader / writer 126 mediates data transmission between the CPU 121 and the recording medium 130, and reads a program from the recording medium 130 and writes a processing result in the computer 150 to the recording medium 130. The communication interface 127 mediates data transmission between the CPU 121 and another computer.

  Specific examples of the recording medium 130 include general-purpose semiconductor storage devices such as CF (Compact Flash) and SD (Secure Digital), magnetic storage media such as a flexible disk, or CD-ROM (Compact Disk). Optical storage media such as Read Only Memory).

[effect]
As described above, in the interpreting service support apparatus 100 according to the present embodiment, the application receiving unit 1 receives the application work application information from the user terminal 30 and includes at least information on the start date and time and end date of the interpreting work. Accept input of included information in advance. In addition, the disclosure unit 2 discloses the application information input to the application reception unit 1. In addition, the application receiving unit 3 receives an input for applying as an interpreter for the published application information from the interpreter terminal 40 that enables voice conversation via the user terminal 30 and the network 20. Further, the control unit 4 controls the voice dialogue between the user terminal 30 and the interpreter terminal 40 via the network 20 based on the start date and time or the end date and time.

  For this reason, according to the interpreting service support apparatus 100, the interpreter can browse the pre-input application information for the interpreting work, and can interpret the interpreter himself in consideration of the start date and time and the end date and time. You can apply for interpreting work. This makes it possible to match users and interpreters in advance, and to easily find interpreters who can perform interpretation work at any time when the user wants to use the interpretation service. Can help.

  In addition, since the start date and time and end date and time are input to the application reception unit 1 in advance, even if the user has only a short time, the user can recruit interpreters for the required time. On the other hand, the interpreter can perform the interpreting work at his / her convenient location for a time convenient to him / her.

  Furthermore, as described above, according to the interpreting service support apparatus 100, it is possible to make it easy for users and interpreters to use the interpreting service, so that it is possible to increase opportunities for utilizing the interpreter's ability.

  In addition, since the control unit 4 automatically controls the voice dialogue between the user terminal 30 and the interpreter terminal 40 based on the start date and time or the end date and time, the interpreting work can be started or ended on time. Easier for users and interpreters.

  Further, in interpreting service support apparatus 100 according to the present embodiment, control unit 4 operates user programs 30 and interpreters by operating application programs installed in user terminal 30 and interpreter terminal 40, respectively. Controls voice interaction with the terminal 40. For this reason, the user and the interpreter can perform a voice dialogue only by responding to the operated application program.

  Moreover, in the interpreting service support apparatus 100 according to the present embodiment, the control unit 4 operates the application program installed in each of the user terminal 30 and the interpreter terminal 40 via the application program installed in itself. To do. For this reason, it is possible to easily realize the connection between the user terminal 30, the interpreter terminal 40, and the interpretation service support apparatus 100.

  Moreover, in the interpreting service support apparatus 100 according to the present embodiment, when the application receiving unit 1 stores the application information received from the user terminal 30, an interpreter is being recruited for the application information that has been input. Identification information indicating that is added. In addition, when an application is input from the interpreter terminal 40, the application reception unit 3 checks whether or not an interpreter is being recruited. Then, when accepting an interpreter, the application reception unit 3 adds the interpreter ID of the interpreter terminal 40 that has performed the input to the application information. Furthermore, the application reception unit 3 adds identification information indicating that the interpreter corresponding to the application information has been determined to the application information.

  For this reason, according to the interpreting service support apparatus 100, it is clear whether or not an interpreter is recruited for each interpreting work, and an application as an interpreter is made for the interpreting work determined by the interpreter. Such inconveniences can be avoided.

(Modification 1)
Next, Modification 1 of the above-described embodiment of the present invention will be described. FIG. 11 is a block diagram illustrating a configuration of an interpretation service support apparatus 200 according to Modification 1 of the present embodiment. The interpretation service support apparatus 200 according to Modification 1 is different from the interpretation service support apparatus 100 described above in that it includes a pre-start notification unit 12 and a notification time holding unit 13.

  The pre-start notification unit 12 is connected to the interpretation status storage unit 5 and the timer 6 and periodically acquires date / time information specifying the current date / time from the timer 6. Based on the date and time information, the pre-start notification unit 12 calculates a time difference between the current date and time and the start date and time of the interpretation work, and when the calculated time difference becomes a threshold value, the user terminal 30 and the interpreter terminal 40 Is notified.

  The notification time holding unit 13 stores a predetermined time set in advance. For example, the notification time holding unit 13 stores “60 minutes”.

  A specific operation will be described with reference to the flowchart shown in FIG. FIG. 12 is a flowchart for explaining the flow of the pre-start notification process by the pre-start notification unit 12 in the first modification. This pre-start notification process is performed between the application acceptance process (step S2) and the start control process (step S3) shown in FIG.

  As shown in FIG. 12, first, the pre-start notification unit 12 searches whether or not a record is stored in the interpretation status storage unit 5 (step S51). When the record is stored in the interpretation status storage unit 5 (“Yes” in step S51), the pre-start notification unit 12 checks the values of the “start date and time” items of all stored records, A time difference from the current date and time is calculated (step S52).

  Next, the start time notifying unit 12 searches whether there is a record in which the calculated time difference matches the time stored in the notification time holding unit 13 (hereinafter referred to as “threshold”) ( Step S53). If there is a record whose time difference matches the threshold (“Yes” in step S53), the start time notifying unit 12 confirms the value of the “interpretation status” item of the retrieved record, and the interpreter It is checked whether or not it has been determined (step S54).

  Next, when the interpreter has been determined (“Yes” in step S54), the start time notifying unit 12 informs the user terminal 30 and the interpreter terminal 40 that the interpretation work will be started after a predetermined time. Notification is made (step S55). The predetermined time is a time stored in the notification time holding unit 13 and is a threshold value such as “60 minutes”, for example.

  Note that the pre-start notification unit 12 returns to step S51 again when no record is stored in the interpretation status storage unit 5 ("No" in step S51), and searches for the presence or absence of records stored periodically. .

  In addition, when there is no record in which the calculated time difference matches the threshold (“No” in step S53), the pre-start notification unit 12 returns to step S51 again and stores it periodically as described above. Search for existing records.

  If the calculated time difference matches the threshold and the interpreter has not been determined (“No” in step S54), the start time notifying unit 12 has not determined the interpreter. This is notified to the user terminal 30 (step S56).

  As described above, according to the interpretation service support apparatus 200 according to the first modification, the pre-start notification unit 12 notifies the user and the interpreter a predetermined time before the interpretation work is started. Can help people prepare for participation in interpreting work without delay.

(Modification 2)
Next, a second modification of the above-described embodiment of the present invention will be described. FIG. 13 is a block diagram illustrating a configuration of an interpretation service support apparatus 300 according to Modification 2 of the present embodiment. The interpreting service support apparatus 300 according to the second modification is different from the interpreting service support apparatus 100 described above in that it includes a total time calculating unit 14 and a payment amount calculating unit 15.

  The total time calculation unit 14 is connected to the interpretation status storage unit 5. The total time calculation unit 14 refers to the table T stored in the interpretation status storage unit 5 and calculates the total time of interpretation work performed by the same interpreter. That is, the total time calculation 14 extracts records having the same interpreter ID from among a plurality of records stored in the table T. Then, the synthesis time calculation unit 14 calculates the interpretation time for the extracted record from the value of the item “start date and time” and the value of the item “end date and time”. Furthermore, the total time calculation unit 14 calculates the total time of interpretation times calculated for a plurality of records.

  The payment amount calculation unit 15 stores in advance the amount per unit time to be paid to the interpreter as the consideration for the interpretation work. The payment amount calculation unit 15 acquires the total time calculated by the total time calculation unit 14 and calculates the payment amount to be paid to the interpreter based on the amount per unit time and the total time. This calculation is performed for each interpreter ID stored in the table T.

  The payment amount calculation unit 15 notifies the calculated payment amount to the corresponding interpreter terminal 40 for each interpreter ID.

  As described above, according to the interpreting service support apparatus 300 according to the second modification, the total time calculating unit 14 calculates the total time for the interpreting work performed by the same interpreter, and thus the total amount paid to the interpreter can be easily obtained. Can be calculated. Therefore, according to the interpreting service support apparatus 300, it is possible to easily pay the consideration to the interpreter. Moreover, according to the interpreting service support apparatus 300, the interpreter can know the consideration paid to himself / herself, so that the interpreter's willingness to use the interpreting service can be further enhanced.

  In addition, as described above, it is possible to increase the willingness of interpreters, so it is possible to expect many applications by interpreters at all times, and it is possible to further increase the willingness of users to use interpreting services. .

  Part or all of the above-described embodiments can be expressed by (Appendix 1) to (Appendix 16) described below, but is not limited to the following description.

(Appendix 1)
An application accepting unit that accepts in advance input of information that is application information for interpreting work from a user terminal and includes information on at least the start date and time and end date and time of the interpreting work;
A public part that publishes the application information input to the application reception part;
An application receiving unit that receives input for applying as an interpreter to the published application information from an interpreter terminal that enables voice conversation via the user terminal and a network;
A control unit that controls voice conversation via the network between the user terminal and the interpreter terminal based on the start date and time or the end date and time;
An interpreting service support apparatus comprising:

(Appendix 2)
The user terminal and the interpreter terminal are each equipped with an application program that enables voice conversation between the two via the network,
The control unit controls voice conversation between the user terminal and the interpreter terminal by operating the application program installed in each of the user terminal and the interpreter terminal. The interpreting service support apparatus according to appendix 1.

(Appendix 3)
The control unit includes the application program, and operates the application program installed in each of the user terminal and the interpreter terminal via the application program installed in the control unit. The interpreting service support apparatus according to appendix 2.

(Appendix 4)
The interpreting service support device further includes:
A pre-start notification unit that calculates a time difference between a current date and time and the start date and time and notifies the user terminal and the interpreter terminal when the calculated time difference and the threshold value match. 4. The interpreting service support apparatus according to any one of appendix 1 to appendix 3, characterized by:

(Appendix 5)
When the application reception unit receives the input of the application information from the user terminal, the application reception unit stores the application information. At that time, an interpreter corresponding to the application information is being recruited for the application information received. Adding identification information indicating
When the application reception unit inputs an application as an interpreter from the interpreter terminal, the application reception unit determines whether or not the identification information is added to the stored application information. In addition, the identifier of the interpreter terminal that has input is added to the application information, and in addition, identification information indicating that the interpreter corresponding to the application information has been determined is added to the application information. The interpretation service support apparatus according to any one of Supplementary Note 1 to Supplementary Note 4.

(Appendix 6)
The interpreting service support apparatus according to any one of appendix 1 to appendix 5, further comprising: a total time calculation unit that calculates a total time of interpretation work performed by the same person based on the application information.

(Appendix 7)
(A) a step of accepting in advance the input of information on interpretation work from a user terminal and including information on at least the start date and time and end date of the interpretation work, and publishing the inputted application information When,
(B) receiving an input for applying as an interpreter for the application information published in step (a) from an interpreter terminal that enables voice conversation via the network with the user terminal; ,
(C) controlling the start of a voice conversation via the network between the user terminal and the interpreter terminal based on the start date and time;
(D) controlling the end of the voice conversation between the user terminal and the interpreter terminal via the network based on the end date and time;
Interpretation service support method characterized by including.

(Appendix 8)
In the step (c), by controlling an application program installed in each of the user terminal and the interpreter terminal, the start of the voice conversation between the user terminal and the interpreter terminal is controlled,
In step (d), by controlling an application program installed in each of the user terminal and the interpreter terminal, the termination of the voice conversation between the user terminal and the interpreter terminal is controlled. The interpreting service support method according to appendix 7, characterized by:

(Appendix 9)
The interpretation service support method further includes:
(E) calculating a time difference between the current date and time and the start date and time;
Or (f) a step of notifying the user terminal and the interpreter terminal when the time difference calculated in step (e) matches the threshold value. 8. Interpretation service support method according to 8.

(Appendix 10)
The interpretation service support method further includes:
In the step (a), identification information indicating that an interpreter is being recruited is added to the application information that has been accepted,
In step (b), when an input for applying as an interpreter is accepted, it is determined whether or not the identification information is added to the stored application information, and the identification information is added. If it is determined, the identifier of the interpreter terminal that has input is added to the application information, and in addition, identification information indicating that the interpreter corresponding to the application information has been determined is added to the application information. The interpreting service support method according to any one of appendix 7 to appendix 9, wherein

(Appendix 11)
The interpretation service support method further includes:
(G) The method according to any one of appendix 7 to appendix 10, including a step of calculating a total time of interpreting work performed by the same person based on the application information input in the step (a). The interpretation service support method described.

(Appendix 12)
On the computer,
(A) a step of accepting in advance the input of information on interpretation work from a user terminal and including information on at least the start date and time and end date of the interpretation work, and publishing the inputted application information When,
(B) receiving an input for applying as an interpreter for the application information published in step (a) from an interpreter terminal that enables voice conversation via the network with the user terminal; ,
(C) controlling the start of a voice conversation via the network between the user terminal and the interpreter terminal based on the start date and time;
(D) controlling the end of the voice conversation between the user terminal and the interpreter terminal via the network based on the end date and time;
A program characterized by having executed.

(Appendix 13)
In the step (c), by controlling an application program installed in each of the user terminal and the interpreter terminal, the start of the voice conversation between the user terminal and the interpreter terminal is controlled,
In step (d), by controlling an application program installed in each of the user terminal and the interpreter terminal, the termination of the voice conversation between the user terminal and the interpreter terminal is controlled. The program according to appendix 12, characterized by:

(Appendix 14)
The program further includes:
(E) calculating a time difference between the current date and time and the start date and time;
Or (f) a step of notifying the user terminal and the interpreter terminal when the time difference calculated in step (e) matches the threshold value. 14. The interpretation service support method according to 13.

(Appendix 15)
The program further includes:
In the step (a), identification information indicating that an interpreter is being recruited is added to the application information that has been accepted,
In step (b), when an input for applying as an interpreter is accepted, it is determined whether or not the identification information is added to the stored application information, and the identification information is added. If it is determined, the identifier of the interpreter terminal that has input is added to the application information, and in addition, identification information indicating that the interpreter corresponding to the application information has been determined is added to the application information. 15. The program according to any one of supplementary note 11 to supplementary note 14, characterized by:

(Appendix 16)
The program further includes:
(G) The method according to any one of appendix 11 to appendix 15, further comprising a step of calculating a total time of interpreting work performed by the same person based on the application information input in step (a). The program described.

DESCRIPTION OF SYMBOLS 1 Application reception part 2 Publication part 3 Application reception part 4 Control part 5 Interpretation situation storage part 6 Timer 7 Self ID storage part 8 Instruction part 9 Start control part 10 End control part 11 Voice interaction part 12 Pre-start notification part 13 Notification time holding Unit 14 Total time calculation unit 15 Payment amount calculation unit 20 Network 30 User terminal 40 Interpreter terminal 50 Web server 60 Application providing server (Skype server)
100 Interpretation Service Support Device 200 Interpretation Service Support Device 300 Interpretation Service Support Device

Claims (8)

An application accepting unit that accepts in advance input of information that is application information for interpreting work from a user terminal and includes information on at least the start date and time and end date and time of the interpreting work;
A public part that publishes the application information input to the application reception part;
An application receiving unit that receives input for applying as an interpreter to the published application information from an interpreter terminal that enables voice conversation via the user terminal and a network;
A control unit that controls voice conversation via the network between the user terminal and the interpreter terminal based on the start date and time or the end date and time;
An interpreting service support apparatus comprising: The user terminal and the interpreter terminal are each equipped with an application program that enables voice conversation between the two via the network,
The control unit controls voice conversation between the user terminal and the interpreter terminal by operating the application program installed in each of the user terminal and the interpreter terminal. The interpreting service support apparatus according to claim 1.   The control unit includes the application program, and operates the application program installed in each of the user terminal and the interpreter terminal via the application program installed in the control unit. The interpreting service support apparatus according to claim 2. The interpreting service support device further includes:
A pre-start notification unit that calculates a time difference between a current date and time and the start date and time and notifies the user terminal and the interpreter terminal when the calculated time difference and the threshold value match. The interpreting service support apparatus according to claim 1, wherein: When the application reception unit receives the input of the application information from the user terminal, the application reception unit stores the application information. At that time, an interpreter corresponding to the application information is being recruited for the application information received. Adding identification information indicating
When the application reception unit inputs an application as an interpreter from the interpreter terminal, the application reception unit determines whether or not the identification information is added to the stored application information. In addition, the identifier of the interpreter terminal that has input is added to the application information, and in addition, identification information indicating that the interpreter corresponding to the application information has been determined is added to the application information. The interpreting service support apparatus according to any one of claims 1 to 4.   The interpreting service support apparatus according to claim 1, further comprising: a total time calculating unit that calculates a total time of interpretation work performed by the same person based on the application information. . (A) a step of accepting in advance the input of information on interpretation work from a user terminal and including information on at least the start date and time and end date of the interpretation work, and publishing the inputted application information When,
(B) receiving an input for applying as an interpreter for the application information published in step (a) from an interpreter terminal that enables voice conversation via the network with the user terminal; ,
(C) controlling the start of a voice conversation via the network between the user terminal and the interpreter terminal based on the start date and time;
(D) controlling the end of the voice conversation between the user terminal and the interpreter terminal via the network based on the end date and time;
Interpretation service support method characterized by including. On the computer,
(A) a step of accepting in advance the input of information on interpretation work from a user terminal and including information on at least the start date and time and end date of the interpretation work, and publishing the inputted application information When,
(B) receiving an input for applying as an interpreter for the application information published in step (a) from an interpreter terminal that enables voice conversation via the network with the user terminal; ,
(C) controlling the start of a voice conversation via the network between the user terminal and the interpreter terminal based on the start date and time;
(D) controlling the end of the voice conversation between the user terminal and the interpreter terminal via the network based on the end date and time;
A program characterized by having executed.

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