WO2024053037A1

WO2024053037A1 - Lodging information management device, system, and method and computer-readable medium

Info

Publication number: WO2024053037A1
Application number: PCT/JP2022/033652
Authority: WO
Inventors: 岳世志大江; 史哉五十嵐; 晴香佐藤; 雄介宮本; 早紀加藤; 智弘山口; 俊郎森田
Original assignee: 日本電気株式会社
Priority date: 2022-09-08
Filing date: 2022-09-08
Publication date: 2024-03-14

Abstract

A lodging information management device (1) according to the present disclosure is provided with: an identification unit (11) that identifies reservation information of a reserving person's lodging plan by authenticating the identity of the reserving person at the time of check-in at the lodging facility; an acquisition unit (12) that acquires an expected usage status of the lodging facility during the lodging period in the identified reservation information; a generation unit (13) that generates a proposed change to the reserving person's lodging plan on the basis of the expected usage status and the identified reservation information; and an output unit (14) that outputs the proposed change to the reserving person.

Description

Accommodation information management device, system and method, and computer readable medium

The present disclosure relates to an accommodation information management device, system, method, and program.

Patent Document 1 discloses a technology that performs check-in of a guest using facial recognition and displays information such as the room reserved by the guest who has successfully passed facial authentication. Patent Document 2 discloses a technology related to a computer system for a hotel to interact with a traveling traveler based on customer information.

JP2021-099656A Japanese Patent Application Publication No. 2011-028745

Here, depending on the usage status on the day of the stay, the accommodation facility may be able to offer upgrades to the room or meal plan to the person making the reservation. However, it is cumbersome for those making accommodation reservations to accurately grasp the contents of the proposed upgrades at check-in, etc., and the staff at accommodation facilities do not have to properly inform the persons making reservations about the contents of the proposed changes to their reservation plans. The problem is that there is a heavy burden of explanation.

In view of the above-mentioned problems, the purpose of the present disclosure is to provide an accommodation information management device, system, and method for effectively proposing changes to accommodation reservation details to guests making accommodation reservations and reducing the burden of suggestions on staff. The goal is to provide programs.

The accommodation information management device according to the present disclosure includes:
Identification means for identifying the reservation information of the reservation person's accommodation plan by authenticating the reservation person at the time of check-in of the accommodation facility;
acquisition means for acquiring the expected usage status of the accommodation facility within the accommodation period according to the specified reservation information;
a generating means for generating a change proposal for the accommodation plan for the reservation person based on the expected usage status and the specified reservation information;
output means for outputting the proposed change to the reservation person;
Equipped with.

The accommodation information management system according to this disclosure is
a storage device that stores personal authentication information of a person making a reservation at an accommodation facility in association with reservation information of an accommodation plan of the person making the reservation;
an accommodation information management device that controls identity authentication by referring to the storage device;
The accommodation information management device includes:
Identification means for identifying the reservation information associated with the personal authentication information of the reservation person by authenticating the reservation person at the time of check-in of the accommodation facility;
acquisition means for acquiring the expected usage status of the accommodation facility within the accommodation period according to the specified reservation information;
generating means for generating a change plan for the accommodation plan for the reservation person according to the expected usage status and the specified reservation information;
output means for outputting the proposed change to the reservation person;
Equipped with.

The accommodation information management method according to this disclosure is as follows:
The computer is
By authenticating the reservation person at the time of check-in at the accommodation facility, we will identify the reservation information of the reservation person's accommodation plan,
Obtaining the expected usage status of the accommodation facility within the accommodation period according to the specified reservation information,
Generating an accommodation plan change proposal for the reservation person based on the expected usage status and the specified reservation information,
The proposed change is output to the reservation person.

The accommodation information management program related to this disclosure is
Specific processing that identifies the reservation information of the reservation person's accommodation plan by authenticating the reservation person at the time of check-in of the accommodation facility;
acquisition processing for acquiring the expected usage status of the accommodation facility within the accommodation period in the specified reservation information;
a generation process that generates a proposed modification of the accommodation plan for the reservation person based on the expected usage status and the specified reservation information;
output processing for outputting the proposed change to the reservation person;
have the computer execute it.

According to the present disclosure, it is possible to provide an accommodation information management device, system, method, and program for effectively suggesting changes to accommodation reservation details to guests making accommodation reservations and reducing the burden of suggestions on staff.

1 is a block diagram showing the configuration of an accommodation information management device according to the first embodiment; FIG. 3 is a flowchart showing the flow of the accommodation information management method according to the first embodiment. FIG. 2 is a block diagram showing the configuration of an accommodation information management system according to a second embodiment. 2 is a block diagram showing the configuration of an authentication device according to a second embodiment. FIG. FIG. 2 is a block diagram showing the configuration of an accommodation information management device according to a second embodiment. 7 is a flowchart showing the flow of reservation processing according to the second embodiment. 7 is a flowchart showing the flow of face information registration processing by the authentication device according to the second embodiment. 7 is a sequence diagram showing the flow of check-in processing (accommodation information management processing) according to the second embodiment. FIG. 7 is a flowchart showing the flow of face authentication processing by the authentication device according to the second embodiment. FIG. 7 is a diagram illustrating a display example of a proposal screen for an accommodation plan change according to the second embodiment. FIG. 7 is a diagram illustrating another display example of a proposal screen for an accommodation plan change proposal according to the present embodiment. FIG. 7 is a diagram illustrating another display example of a proposal screen for an accommodation plan change proposal according to the present embodiment.

Hereinafter, embodiments of the present disclosure will be described in detail with reference to the drawings. In each drawing, the same or corresponding elements are denoted by the same reference numerals, and for clarity of explanation, redundant explanation will be omitted as necessary.

<Embodiment 1>
FIG. 1 is a block diagram showing the configuration of an accommodation information management device 1 according to the first embodiment. The accommodation information management device 1 is an information processing device that presents a proposed change to a reserved accommodation plan to an accommodation reservation person who checks in at an accommodation facility. Here, the "accommodation plan" includes the facility where the guest will stay, the period of stay, the type of room, the availability and content of meals, the number of guests staying, and the fee. The accommodation information management device 1 includes a specifying section 11, an acquiring section 12, a generating section 13, and an output section 14.

The identification unit 11 identifies at least the reservation information of the reservation person's accommodation plan by authenticating the reservation person at the time of check-in of the accommodation facility. Here, "identity authentication" means that the degree of match is equal to or higher than a threshold value when the pre-registered identity authentication information is compared with the information obtained from or input by the individual at the time of authentication. This is information processing that confirms the authenticity of individuals. Examples of personal authentication include, but are not limited to, biometric authentication such as face authentication, and verification of code information (ID, password, etc.) presented or input by an individual. Further, the person authentication process is performed by an internal process of the accommodation information management device 1 or by an authentication device connected to the accommodation information management device 1. Further, it is assumed that the "person authentication information" is registered in either the internal storage device of the accommodation information management device 1 or the storage device connected to the accommodation information management device 1. In addition, the reservation information of the reservation person's accommodation plan is either associated with the person's authentication information in the storage device, or the person making the reservation corresponding to the person's authentication information in another storage device that can be referenced from the accommodation information management device 1. It is assumed that the information is associated with the identification information of

The acquisition unit 12 acquires the expected usage status of the accommodation facility within the accommodation period in the reservation information specified by the identification unit 11. Here, the "expected usage status" includes the availability of rooms at accommodation facilities, the reservation status of meals (using the cafeteria), and the like. It is assumed that the "expected usage status" is derived from a database within or outside the accommodation information management device 1. The database shall manage reservation information, check-in information, etc. at accommodation facilities.

The generation unit 13 generates an accommodation plan change proposal for the reservation person based on the expected usage status acquired by the acquisition unit 12 and the reservation information specified by the identification unit 11. The change plan is proposal information for changing the usage details of the room and meals from the accommodation plan of the reservation details. Examples of room change proposals include changing the floor, floor plan, and location within the building (corner room, south facing, near elevator, etc.). Further, the meal change proposal includes, for example, changing a course meal or adding an optional meal. The proposed changes include those in which the fee will be higher than the fee in the reservation information. Note that these proposed changes are merely examples and are not limited to these.

The output unit 14 outputs the proposed change to the reservation person. For example, the output unit 14 outputs the proposed change to be displayed on the screen of the check-in terminal where the person making the reservation authenticates his/her identity.

FIG. 2 is a flowchart showing the flow of the accommodation information management method according to the first embodiment. First, the identification unit 11 identifies the reservation information of the reservation person's accommodation plan by authenticating the reservation person at the time of check-in of the accommodation facility (S11). Next, the acquisition unit 12 acquires the expected usage status of the accommodation facility within the accommodation period in the reservation information specified in step S11 (S12). Then, the generation unit 13 generates an accommodation plan change proposal for the reservation person according to the expected usage status acquired in step S12 and the reservation information specified in step S11 (S13). After that, the output unit 14 outputs the change plan to the reservation person (S14).

In this way, in this embodiment, accommodations that are suitable for the reservation person and also beneficial for the accommodation facility are provided, taking into account the reservation information specified by the person's identity authentication at check-in and the expected usage status during the accommodation period. Ability to propose changes to the plan. Therefore, it becomes easy for the person making a reservation for accommodation to accurately grasp the contents of the upgrade proposal at the time of check-in or the like. In addition, the staff of the accommodation facility can reduce the burden of appropriately explaining the proposed changes to the reservation plan to the person making the accommodation reservation. In other words, according to this embodiment, it is possible to effectively propose changes to the details of the accommodation reservation to the guest making the accommodation reservation, thereby reducing the burden on the staff to make suggestions.

Note that the accommodation information management device 1 includes a processor, a memory, and a storage device as components not shown. Further, the storage device stores a computer program in which the processing of the accommodation information management method according to the present embodiment is implemented. Then, the processor loads a computer program or the like from the storage device into the memory, and executes the computer program. Thereby, the processor realizes the functions of the identifying section 11, the acquiring section 12, the generating section 13, and the output section 14.

Alternatively, each component of the accommodation information management device 1 may be realized by dedicated hardware. Further, a part or all of each component of each device may be realized by a general-purpose or dedicated circuit, a processor, etc., or a combination thereof. These may be configured by a single chip or multiple chips connected via a bus. A part or all of each component of each device may be realized by a combination of the circuits and the like described above and a program. Further, as the processor, a CPU (Central Processing Unit), a GPU (Graphics Processing Unit), an FPGA (Field-Programmable Gate Array), a quantum processor (a quantum computer control chip), etc. can be used.

Further, in the case where a part or all of each component of the accommodation information management device 1 is realized by a plurality of information processing devices, circuits, etc., the plurality of information processing devices, circuits, etc. may be centrally arranged. , may be distributed. For example, information processing devices, circuits, and the like may be realized as a client server system, a cloud computing system, or the like, in which each is connected via a communication network. Further, the functions of the accommodation information management device 1 may be provided in a SaaS (Software as a Service) format.

<Embodiment 2>
The second embodiment is a specific example of the first embodiment described above. FIG. 3 is a block diagram showing the configuration of an accommodation information management system 1000 according to the second embodiment. The accommodation information management system 1000 is an information system for managing accommodation information by making reservations for lodging at a predetermined accommodation facility 40, checking in, proposing change plans, and the like. The accommodation information management system 1000 includes user terminals 100-1 and 100-2, an authentication device 200, an accommodation information management device 300, and a check-in terminal 400. Each of the user terminals 100-1 and 100-2, the authentication device 200, the accommodation information management device 300, and the check-in terminal 400 are communicably connected via the network N. Here, the network N is a communication network including a wireless communication line, such as the Internet, a wireless communication line network, a mobile phone line network, etc. Further, the type of communication protocol used in the network N does not matter.

The reservation person U1 is a user who carries and operates the user terminal 100-1 to make a reservation for a predetermined accommodation plan at the accommodation facility 40. The user terminal 100-1 is an information processing terminal through which the reservation person U1 registers reservation information including a face image in the accommodation information management device 300 in advance. Note that the reservation person U1 may register reservation information using an information processing device other than the user terminal 100.

The reservation person U2 is a user who carries and operates the user terminal 100-2, arrives at the pre-reserved accommodation facility 40 on the day of lodging, and checks in. The user terminal 100-2 is an information processing terminal having the same functions as the user terminal 100-1. In the following description, the reservation person U1 or U2 may be simply referred to as "reservation person U." Furthermore, in the following description, the user terminal 100-1 or 100-2 may be simply referred to as "user terminal 100."

The authentication device 200 is an information processing device that manages a user's facial feature information and performs facial authentication. In addition, in response to a face authentication request received from the outside, the authentication device 200 matches the facial image or facial feature information included in the request with the facial feature information of each user, and requests the matching result (authentication result). Reply to original.

FIG. 4 is a block diagram showing the configuration of the authentication device 200 according to the second embodiment. The authentication device 200 includes a face information DB (DataBase) 210, a face detection section 220, a feature point extraction section 230, a registration section 240, and an authentication section 250. The face information DB 210 stores a user ID 211 and facial feature information 212 of the user ID in association with each other. The facial feature information 212 is a feature vector indicating a set of feature amounts, such as distances between feature points corresponding to the positions of a person's eyes, nose, mouth, etc. Note that the authentication device 200 may delete the facial feature information 212 in the facial information DB 210 in response to a request from a user or the like corresponding to the facial feature information 212. Alternatively, the authentication device 200 may delete the facial feature information 212 after a certain period of time has passed since registration.

The face detection unit 220 detects a face area included in a registration image for registering face information, and outputs it to the feature point extraction unit 230. The feature point extraction unit 230 extracts feature points from the face area detected by the face detection unit 220, calculates the distance between each extracted feature point as a feature quantity, and generates a feature vector including a set of the calculated feature points. is generated as facial feature information. The feature point extraction unit 230 outputs the generated facial feature information to the registration unit 240 or the authentication unit 250.

The registration unit 240 issues a new user ID 211 when registering facial feature information. The registration unit 240 associates the issued user ID 211 with the facial feature information 212 extracted from the registered image and registers it in the facial information DB 210.

The authentication unit 250 performs face authentication using the facial feature information 212. Specifically, the authentication unit 250 performs a 1:N comparison between the facial feature information (query biometric information) extracted from the facial image and the facial feature information 212 (master biometric information) in the facial information DB 210. Calculate the degree of match with the master biometric information. For example, the authentication unit 250 may calculate the degree of similarity between the feature amount of the query biometric information and the feature amount of the master biometric information as the degree of matching. For example, the authentication unit 250 may calculate a higher degree of matching as the distance between the feature vectors is shorter. Then, the authentication unit 250 determines that the authentication has been successful when the degree of coincidence is equal to or greater than the threshold value, and determines that the authentication has failed when the degree of coincidence is less than the threshold value. If the authentication is successful, the authentication unit 250 identifies the user ID 211 associated with the facial feature information 212 that was successfully authenticated from the facial information DB 210, and sends the facial authentication result including the successful authentication and the user ID 211. Reply to the requester of the face recognition request. On the other hand, if the authentication fails, the authentication unit 250 returns the face authentication result including the fact that the authentication has failed to the request source.

Returning to FIG. 3, the explanation will continue. Check-in terminal 400 is an authentication terminal installed within accommodation facility 40 . The check-in terminal 400 photographs the face of the visitor to the accommodation facility 40 and transmits a check-in request including the photographed facial image to the accommodation information management device 300. In the accommodation information management device 300 and the authentication device 200, if the visitor succeeds in facial recognition and is determined to be the person making the accommodation reservation for the day, the check-in terminal 400 receives the reservation information and accommodation plan from the accommodation information management device 300. Receive proposed changes, price differences, etc. and display them on the screen. Then, the check-in terminal 400 accepts a selection of whether or not to change the accommodation plan from the visitor (reserver U), and transmits the selected plan to the accommodation information management device 300. When the change of plan or check-in processing is completed in the accommodation information management device 300, the check-in terminal 400 receives the notification that the check-in is completed from the accommodation information management device 300, and displays it on the screen.

The accommodation information management device 300 is an example of the accommodation information management device 1 described above. The accommodation information management device 300 registers reservation information for the accommodation plan of the accommodation facility 40, presents a proposed change to the reserved accommodation plan to the accommodation reservation person who checks in, makes changes based on the proposed change, performs check-in processing, etc. This is an information processing device that performs The accommodation information management device 300 may be made redundant with multiple servers, and each functional block may be implemented with multiple computers.

FIG. 5 is a block diagram showing the configuration of the accommodation information management device 300 according to the second embodiment. The accommodation information management device 300 includes a storage section 310, a memory 320, a communication section 330, and a control section 340. The storage unit 310 is an example of a nonvolatile storage device such as a hard disk or flash memory. The storage unit 310 stores a program 311, reservation information 312, check-in management information 313, and accommodation history 314. Note that the storage unit 310 and the face information DB 210 of the authentication device 200 may be collectively regarded as a storage unit. Further, part or all of the information stored in the storage unit 310 may be stored in an external storage device. The program 311 is a computer program (accommodation information management program) in which accommodation information management processing, etc. including reservation processing, accommodation plan change proposal presentation processing, accommodation plan change processing, check-in processing, etc. according to the second embodiment is implemented. ).

The reservation information 312 is information that manages reservation details of the accommodation plan at the accommodation facility 40, attribute information of the reservation person, etc. The reservation information 312 is information in which a user ID 3121, an accommodation plan 3122, and attribute information 3123 are associated with each other. The user ID 3121 is identification information of the user who made the reservation. The user ID 3121 is information that is the same as or uniquely corresponds to the user ID 211 that is managed in the face information DB 210 of the authentication device 200 in association with the facial feature information 212. Therefore, the reservation information 312 can be said to be information associated with user authentication information for user registration via the user ID 3121.

The accommodation plan 3122 is information indicating the details of the reservation made by the reservation person U corresponding to the user ID 3121. The accommodation plan 3122 includes, for example, accommodation period 3151, room information 3152, meal information 3153, number of people 3154, and fee 3155. The accommodation period 3151 is a period of staying at the accommodation facility 40. Further, the accommodation period 3151 may be expressed in terms of days of accommodation. For example, in the case of one night and two days, the accommodation period 3151 may be the year, month, and day of the accommodation date. Room information 3152 is information indicating the type of reserved room, for example, floor, floor plan, location within the building (corner room, facing south, near elevator, etc.). Meal information 3153 is information indicating whether or not dinner or breakfast has been reserved, the menu, course, price, etc. of the reserved meal. The number of guests 3154 is the number of guests who have made a reservation, including the number of guests by gender, the number of adults and children, and the like. The number of people 3154 may include the ages of the children. The fee 3155 is the fee for the accommodation plan.

The attribute information 3123 is information indicating attributes regarding the reservation person U. The attribute information 3123 may include, for example, the family structure of the person staying in the same room as the reservation person U. The attribute information 3123 may include information such as, for example, if there is a couple and one infant, and the infant sleeps together, two beds are allowed. Further, the attribute information 3123 may include personal information of the reservation person U.

The check-in management information 313 is information for managing guests (reservers, users) who have checked in on the day and their accommodation plans. The check-in management information 313 includes the above-mentioned accommodation plan 3122 or an accommodation plan in which a change plan to be described later is reflected. The accommodation history 314 is information indicating the history of accommodation plans actually used by each guest. Note that the accommodation history 314 may include accommodation history at accommodation facilities other than the accommodation facility 40.

The memory 320 is a volatile storage device such as a RAM (Random Access Memory), and is a storage area for temporarily holding information when the control unit 340 operates. The communication unit 330 is a communication interface with the network N.

The control unit 340 is a processor that controls each component of the accommodation information management device 300, that is, a control device. The control unit 340 loads the program 311 from the storage unit 310 into the memory 320 and executes the program 311. Thereby, the control unit 340 realizes the functions of the registration unit 341, the authentication control unit 342, the acquisition unit 343, the identification unit 344, the generation unit 345, the output unit 346, and the check-in processing unit 347.

The registration unit 341 performs reservation information registration processing (reservation processing) and the like. Specifically, the registration unit 341 receives a registration request including a facial image, an accommodation plan to be reserved, and attribute information from the user terminal 100, and registers the reservation information 312. At this time, the registration unit 341 registers facial feature information based on the facial image included in the registration request in the authentication device 200, and acquires the user ID issued at the time of registration. Then, the registration unit 341 generates reservation information 312 by associating the issued user ID 3121 with the accommodation plan 3122 and attribute information 3123 included in the registration request, and registers the reservation information 312 in the storage unit 310. Further, when the reservation person U selects a change to a change plan to be described later, the registration unit 341 updates the accommodation plan 3122 in the reservation information 312 for the reservation person U to the change plan.

The authentication control unit 342 uses the authentication device 200 to control the user's (reserver U) identity authentication. In particular, the authentication control unit 342 according to the present embodiment controls biometric authentication of the user using biometric information extracted from an image of the user. Specifically, the authentication control unit 342 controls facial authentication of the user using facial feature information extracted from the user's facial image. That is, the authentication control unit 342 uses the authentication device 200 to verify the user's personal authentication information for authentication (query biometric information) and the facial feature information 212 (master biometric information) of the facial information DB 210 to perform personal authentication. Control. For example, when the authentication control unit 342 receives a check-in request including a face image from the check-in terminal 400, the authentication control unit 342 controls face authentication.

The acquisition unit 343 is an example of the acquisition unit 12 described above. The acquisition unit 343 refers to the reservation information 312 and the check-in management information 313 in the storage unit 310, derives and acquires the current expected usage status.

The identifying unit 344 is an example of the identifying unit 11 described above. When the face authentication in response to the check-in request is successful, the identifying unit 344 identifies the user ID included in the face authentication result, and identifies the reservation information 312 and accommodation history 314 that include the identified user ID 3121. Further, the specifying unit 344 may specify a room in which the room can be stayed and a changeable meal plan within the accommodation period 3151 in the specified reservation information 312 from the acquired expected usage status. Further, the identifying unit 344 preferably identifies usage trends of the types of rooms in which the reservation person U has stayed in the past, from the identified accommodation history 314. Similarly, the identification unit 344 may identify usage trends of meal plans used in the past by the reservation person U from the identified accommodation history 314. Here, "usage trends" include the frequency of use of the accommodation facility 40 by the reservation person U in the past (number of times of use within a certain period), the total usage fee, the type of room and the meal plan of the reservation person U. Contains various statistical information such as frequency of use and total amount of usage fees. Further, the "usage trend" may include analysis results of room types and meal plans that are used relatively frequently and in total amount based on usage frequency and total amount of usage fee. However, "usage trends" are not limited to these.

The generation unit 345 is an example of the generation unit 13 described above. The generation unit 345 preferably generates an accommodation plan change proposal based on the acquired expected usage situation, the specified reservation information, and the specified accommodation history. For example, the generation unit 345 may select an accommodation plan that is desirable to propose to the reservation person from the accommodation history, and generate a change proposal using the selected accommodation plan. In addition, the generating unit 345 selects a room type according to the usage tendency specified by the specifying unit 344 from among the available rooms specified by the specifying unit 344, and makes an accommodation plan including the selected room. It is a good idea to generate a change proposal. Similarly, the generation unit 345 may generate an accommodation plan modification plan including the changeable meal plan identified by the identification unit 344. In other words, the specifying unit 344 selects a change proposal from among the rooms available for accommodation and meal plans that can be changed during the reserved accommodation period including the day of check-in, based on the expected usage status, reservation information, and accommodation history. Select a candidate.

Further, the generation unit 345 refers to the acquired expected usage status, and if the number of vacant rooms of a type of room according to the identified usage tendency is smaller than that of other types of rooms, the generation unit 345 The fee for the proposed change to the accommodation plan for a room type that corresponds to the usage tendency may be calculated to be higher than the fee for the proposed change to the accommodation plan. High profits can be made for relatively popular rooms with a small number of vacant rooms.

Furthermore, the generation unit 345 may select a room type whose usage frequency by the person making the reservation is lower than a predetermined value, based on the identified usage tendency. Specifically, if the number of times the reservation person U has stayed in a room of a specific type is less than a predetermined number of times within a certain period, the generation unit 345 selects a room of the specific type from among the rooms that can be stayed on that day. may be selected as a candidate for a proposed change. As a result, a change to a room type that is less frequently used is proposed (recommended), making it easier for bookers to accept changes to their accommodation plans for the room in question, and giving them the opportunity to stay in an unfamiliar room. It will be done.

Furthermore, the generation unit 345 may select a room of a higher grade type than a room of a type that is used more frequently by the reservation person than a predetermined value, based on the identified usage tendency. For example, if the person making the reservation usually stays in standard-type rooms more frequently, the generation unit 345 may select premium-type rooms as candidates for the change plan. This makes it easier for bookers to upgrade to rooms of a grade they do not normally stay in, and can promote an increase in the average price per customer.

In addition, if the identified accommodation history satisfies the predetermined condition, the generation unit 345 calculates a lower rate for the specific type of room in the change plan than the rate presented to other reservationers who do not satisfy the predetermined condition. Good too. Here, the "predetermined conditions" may include, for example, that the frequency of use of the accommodation facility within a certain period is more than a predetermined number of times, or that the total amount of usage fees for the accommodation facility is more than a predetermined amount. However, the predetermined conditions are not limited to these. For example, if the accommodation history satisfies a predetermined condition, the generation unit 345 may discount the price in the proposed change from the normal price. This makes it easier for the person making the reservation to select the presented change plan, making it easier for the person making the reservation to select the change plan.

Furthermore, the generation unit 345 preferably generates the change plan including visual information regarding rooms that can be accommodated within the accommodation period based on the expected usage status. This makes it easier for the user to visualize the room layout, etc. in the presented change plan, and may facilitate selection of the change plan. In particular, the generation unit 345 may include a landscape image from a room in which the user can stay in the visual information. This makes it easier for the user to imagine the scenery and the like that can be seen from the room in the proposed change, and may facilitate the selection of the proposed change.

Then, the generation unit 345 calculates the difference in charges between the accommodation plan in the specified reservation information and the generated change proposal.

The output unit 346 is an example of the output unit 14 described above. The output unit 346 transmits the accommodation plan in the specified reservation information and the generated change plan, as well as the difference in price therebetween, to the check-in terminal 400 that is the source of the check-in request. Thereby, the check-in terminal 400 can display the received original accommodation plan, the proposed change, the difference in price when the proposed change is selected, etc.

The check-in processing unit 347 performs check-in processing for the change proposal or the original accommodation plan selected by the reservation person U. Specifically, the check-in processing unit 347 registers, in the check-in management information 313, the accommodation plan 3122 associated with the user ID 3121 whose face authentication was successful. In particular, when the proposed change is selected, the check-in processing unit 347 registers the accommodation plan corresponding to the proposed change in the check-in management information 313.

FIG. 6 is a flowchart showing the flow of reservation processing according to the second embodiment. For example, the user terminal 100-1 accepts the input or selection of the reservation details (accommodation plan) at the accommodation facility 40 and the attribute information of the reservation person U1 in response to the operation of the reservation person U1. Then, in response to the registration operation from the reservation person U1, the user terminal 100-1 controls a built-in camera (not shown) to photograph the face of the reservation person U1, and obtains the photographed facial image. Then, the user terminal 100-1 transmits a registration request for the facial image, reservation details, and attribute information to the accommodation information management device 300.

In response, the accommodation information management device 300 receives a registration request including the face image of the reservation person U1, reservation details (accommodation plan), and attribute information from the user terminal 100-1 via the network N (S111). . Next, the accommodation information management device 300 transmits a facial information registration request including a facial image to the authentication device 200 via the network N (S112). In response to this, the authentication device 200 performs face information registration processing.

FIG. 7 is a flowchart showing the flow of face information registration processing by the authentication device 200 according to the second embodiment. First, the authentication device 200 receives a face information registration request from the accommodation information management device 300 via the network N (S201). Next, the face detection unit 220 of the authentication device 200 detects a face area from the face image included in the face information registration request (S202). Then, the feature point extraction unit 230 of the authentication device 200 extracts facial feature information from the facial area detected in step S202 (S203). Then, the registration unit 240 of the authentication device 200 issues the user ID 211 (S204). Then, the registration unit 240 registers the extracted facial feature information 212 and the issued user ID 211 in the facial information DB 210 in association with each other (S205). Thereafter, the registration unit 240 returns the issued user ID 211 to the accommodation information management device 300, which is the request source, via the network N (S206). Note that the authentication device 200 may perform face information registration processing in response to a face information registration request received from an arbitrary information registration terminal. For example, the information registration terminal is an information processing device such as a personal computer, a smartphone, or a tablet terminal.

Returning to FIG. 6, the explanation will continue. The accommodation information management device 300 receives the facial information registration result from the authentication device 200 (S113). The face information registration result includes the user ID issued by the authentication device 200. Then, the accommodation information management device 300 associates the user ID 3121 included in the face information registration result, the accommodation plan 3122 and the attribute information 3123 included in the registration request, and registers them in the storage unit 310 as reservation information 312 (S114). Note that the accommodation information management device 300 may register the reservation information 312 in the storage unit 310 if it is determined that reservation is possible based on the availability of rooms in the accommodation facility 40 on the scheduled date of accommodation of the accommodation plan included in the registration request.

FIG. 8 is a sequence diagram showing the flow of check-in processing (accommodation information management processing) according to the second embodiment. First, the check-in terminal 400 detects a person entering the accommodation facility 40 (for example, reservation user U2) using a human sensor (not shown) or the like, and displays a check-in screen prompting facial recognition. The reservation person U2 stands in front of the camera (not shown) of the check-in terminal 400 according to the check-in screen. The check-in terminal 400 then photographs the face of the reservation person U2 (S121). Then, the check-in terminal 400 transmits a check-in request including the photographed face image of the reservation person U2 to the accommodation information management device 300 via the network N (S122).

In response, the accommodation information management device 300 receives a check-in request from the check-in terminal 400 via the network N. Then, the accommodation information management device 300 transmits a face authentication request including the facial image included in the received check-in request to the authentication device 200 via the network N (S123). In response to this, the authentication device 200 performs face authentication processing (S124).

FIG. 9 is a flowchart showing the flow of face authentication processing by the authentication device 200 according to the second embodiment. First, the authentication device 200 receives a face authentication request from the accommodation information management device 300 via the network N (S211). Next, the authentication device 200 extracts facial feature information from the facial image included in the facial authentication request, similarly to steps S202 and S203 described above. Then, the authentication unit 250 of the authentication device 200 compares the facial feature information extracted from the facial image included in the face authentication request with the facial feature information 212 of the facial information DB 210 (S212), and calculates the degree of matching. Then, the authentication unit 250 determines whether the degree of matching is greater than or equal to the threshold (S213). If the facial feature information matches, that is, if the degree of matching of the facial feature information is equal to or greater than the threshold, the authentication unit 250 identifies the user ID 211 associated with the facial feature information 212 (S214). Then, the authentication unit 250 returns the facial authentication result including the fact that the facial authentication was successful and the specified user ID 211 to the accommodation information management device 300 via the network N (S215). If the matching degree is less than the threshold in step S213, the authentication unit 250 returns the face authentication result including the fact that the face authentication has failed to the accommodation information management device 300 via the network N (S216).

Returning to FIG. 8, the explanation will continue. The accommodation information management device 300 receives the face authentication result from the authentication device 200 via the network N. Then, the accommodation information management device 300 determines whether or not face authentication is successful. Specifically, the accommodation information management device 300 refers to the face authentication result and determines that the face authentication has been successful if the face authentication result includes the user ID. Note that if it is determined that the face authentication has failed, the accommodation information management device 300 may send a message to the check-in terminal 400 via the network N that the user has failed the facial authentication or that check-in is not possible. good.

If the face authentication is successful, the accommodation information management device 300 identifies the accommodation plan 3122, attribute information 3123, and accommodation history 314 associated with the user ID 3121 included in the face authentication result (S126). Then, the accommodation information management device 300 acquires the expected usage status of the accommodation facility 40 (S127). Specifically, the accommodation information management device 300 refers to the reservation information 312 specified in step S126 and the check-in management information 313 from the storage unit 310, and derives and obtains the expected usage status at the present time. . For example, the accommodation information management device 300 can check the number of vacant rooms for each type of accommodation facility 40 on the day of check-in, the number of vacant rooms within the accommodation period of the reservation information 312, the number of reservations for each dinner and breakfast time slot (number of seats), etc. etc.) are derived as the expected usage status. Alternatively, the accommodation information management device 300 may refer to an external database in which the check-in management information 313 is stored and derive the expected usage status. Alternatively, when an external management server derives the expected usage status from the check-in management information 313 etc. in the accommodation facility 40, the accommodation information management device 300 may acquire the expected usage status from the management server. In addition, the accommodation information management device 300 determines the expected usage status from reservation information including other reservations of the accommodation facility 40 on the day of check-in and check-in management information including the accommodation plan of the guest who checked in on the day. May be specified.

Then, the accommodation information management device 300 identifies a room that can be stayed within the accommodation period 3151 in the specified reservation information 312 and a changeable meal plan from the expected usage status acquired in step S127 (S128). In other words, the accommodation information management device 300 identifies currently vacant rooms and meal plans that can be provided.

Then, the accommodation information management device 300 identifies the usage tendency of the reservation person U2 at the accommodation facility 40, as described above, from the accommodation history 314 identified in step S126 (S129). Specifically, the accommodation information management device 300 derives statistical information such as the type of room and the total amount spent by the reservationer U2 in the past at the accommodation facility 40, and analysis results from the statistical information as usage trends. . Here, the usage trends include, for example, the types of rooms in which the reservation person U has stayed in the past are often standard types (more than a certain number of times within a certain period), there are many rooms on low floors, there are many corner rooms, and there are many rooms with elevators. One example is that there are many rooms nearby. Further, the usage trends include that the reservation person U often orders additional wine or dessert for dinner, and that he often orders Japanese course meals. However, "usage trends" are not limited to these.

Then, the accommodation information management device 300 selects the type of room and meal plan according to the usage tendency specified in step S129 from among the available rooms and changeable meal plans specified in step S128 (S130 ). For example, the accommodation information management device 300 may select a room type other than the type with a high frequency of use or a high total usage fee in terms of usage trends. Similarly, the accommodation information management device 300 may select a meal menu or course other than a meal plan with a high frequency of use or a high total usage fee in terms of usage trends. At this time, the accommodation information management device 300 may select a room or meal plan that is more expensive than the price 3155 of the currently reserved accommodation plan 3122.

Then, the accommodation information management device 300 generates an accommodation plan change proposal using the room type and meal plan selected in step S130 (S131). In particular, the accommodation information management device 300 may generate a room or meal plan as a change plan that upgrades the room type or meal plan included in the current reservation information 312. At this time, the accommodation information management device 300 may calculate a fee that is lower than usual and higher than the current reservation details if there are many vacant rooms based on the expected usage status of the room to be upgraded. On the other hand, the accommodation information management device 300 may calculate a higher rate than other types of rooms when the number of rooms to be upgraded is small based on the expected usage status. Furthermore, if the reservation person U2 is a heavy user of the accommodation facility 40 based on usage trends, the accommodation information management device 300 may discount the fee for the room to be upgraded. Alternatively, the accommodation information management device 300 may discount the rate for the upgraded higher-floor room, etc., if the overall use of the accommodation facility 40 is high for the reservation person U2, but the higher-floor rooms are used less frequently, based on usage trends. It's okay.

Then, the accommodation information management device 300 calculates the difference between the accommodation plan 3122 in the current reservation information 312 and the proposed change (S132). After that, the accommodation information management device 300 transmits the reservation information 312 specified in step S126, the change proposal generated in step S131, the difference calculated in step S132, etc. to the check-in terminal 400 via the network N (S133). .

In response, the check-in terminal 400 displays on the screen the reservation information, proposed changes to the accommodation plan, price difference, etc. received from the accommodation information management device 300 via the network N (S134).

FIG. 10 is a diagram showing a display example of the accommodation plan change proposal screen 7 according to the second embodiment. The proposal screen 7 shows an example displayed on the check-in terminal 400. The proposal screen 7 includes a reserved accommodation plan 71, a change proposal 72, a price difference 73, a change button 74, and a no change button 75. Note that the display contents of the proposal screen 7 are not limited to these. The reserved accommodation plan 71 shows the details of the accommodation plan originally reserved by the reservation person U2 (staying period, room information, meal information, number of people, and price). The proposed change 72 indicates the type of room for which the change is proposed and the reason for the proposal, which is illegal based on the text. For example, the room type in the original accommodation plan was "5th floor, standard type," and the proposed change room type was "17th floor, superior type." In other words, a high-grade room on a high floor was proposed. Show that. The reason for the proposal is that (the usage trend) is that "the hotel is used more than 6 times a year, and the higher floors are used less than once", which means that the accommodation facility 40 itself is used frequently. indicates that higher layers are used less frequently. Difference 73 indicates that it is possible to upgrade to change plan 72 by paying an additional 3,000 yen per person per night, that is, 6,000 yen for two people. The change button 74 is a button that indicates that the user agrees to pay the difference 73 and change the reserved accommodation plan 71 to the change plan 72. The no change button 75 is a button indicating that the reserved accommodation plan 71 is not changed and the user stays overnight.

Returning to FIG. 8, the explanation will continue. The check-in terminal 400 receives a selection of whether or not to change the accommodation plan from the reservation person U2 (S135). Here, it is assumed that the reservation person U2 selects the change button 74 on the proposal screen 7 of the check-in terminal 400. Therefore, the check-in terminal 400 transmits a change request including the fact that the change proposal 72 has been approved to the accommodation information management device 300 via the network N (S136). In response, accommodation information management device 300 receives the change request. Then, the accommodation information management device 300 updates the accommodation plan 3122 (reserved accommodation plan 71) included in the reservation information 312 specified in step S126 to the change plan (change plan 72) specified in the received change request ( S137). Then, the accommodation information management device 300 performs check-in processing (S138). Specifically, the accommodation information management device 300 registers, in the check-in management information 313, the accommodation plan 3122 that is associated with the user ID 3121 that has successfully passed face authentication and that has been updated in step S137.

Note that in step S135, if the reservation person U2 selects the no change button 75 on the proposal screen 7 of the check-in terminal 400, the check-in terminal 400 sends a check-in request indicating that the reserved accommodation plan 71 is confirmed to the network. The information is transmitted to the accommodation information management device 300 via N. Then, in response to the received check-in request, the accommodation information management device 300 registers the accommodation plan 3122 associated with the user ID 3121 whose face authentication was successful in the check-in management information 313.

After this, the accommodation information management device 300 transmits the check-in management information 313 of the checked-in user U2 to the check-in terminal 400 via the network N. The check-in terminal 400 receives the check-in management information 313 of the reservation person U2 from the accommodation information management device 300 via the network N, and displays it on the screen. Then, the check-in terminal 400 issues a card key or meal ticket that can unlock and lock the room to the checked-in reservation person U2 (guest), and lends or transfers the card key or meal ticket.

In this way, in the present embodiment, as shown in FIG. 10 described above, by displaying a proposed change in the accommodation plan as a pop-up on the screen of the check-in terminal 400, etc., the user who has reserved the accommodation facility is notified of the change in the accommodation plan. Able to propose content effectively. Therefore, the reservation holder can easily understand the details of the upgrade change at the time of check-in or the like. Therefore, it is possible to create an opportunity to propose new accommodation plans to guests. Since the guest can visually check the price difference, it becomes easier for the guest to change the plan even if the guest has little experience using the plan. Further, as described above, the staff of the accommodation facility can reduce the burden of proposing upgrades to the accommodation plan to those making accommodation reservations, and can improve the efficiency of their work. Furthermore, by effectively proposing upgrades to accommodation plans, it is possible to make it easier for guests making reservations to choose upgrades, and by promoting upgrades, it is possible to increase sales.

Note that the identity authentication process for the reservation person at check-in according to this embodiment is not limited to the above-mentioned facial authentication. For example, the identity verification process for the reservation person at the time of check-in is performed by comparing the personal information such as the name and phone number entered by the reservation person at the check-in terminal with the personal information registered at the time of reservation. Also good. Further, the identity verification process for the reservation person at the time of check-in may be performed by comparing the reservation number inputted by the reservation person at the time of check-in terminal with the reservation number issued at the time of reservation. In addition, when entering the reservation person's personal information and reservation number, check the code information displayed on the screen of the user terminal carried by the reservation person (for example, a QR code (registered trademark)) or the code information printed on paper. This may also be done by loading it into the internal terminal.

<Other embodiments>
Note that the above-mentioned specifying unit 344 may specify the attribute information 3123 of the reservation person based on the specified reservation information, and the generating unit 345 may generate a change plan by taking the specified attribute information 3123 into account. Specifically, the identifying unit 344 may preferentially generate an accommodation plan based on attribute information such as family composition and room facility information (number of beds) as a change plan. For example, if the attribute information 3123 is a couple and one infant, and includes information that two beds are allowed because the infant sleeps with the child, the generation unit 345 generates a room with three beds available. Upgrading the type to a room with three beds may be generated as a proposed change. For example, if a family consists of two parents, one child (of the age at which the child fee applies), and one infant (of the age at which the child fee does not apply), the infant may occupy all available rooms, even if the infant sleeps with the child. It's not available. Therefore, the specifying unit 344 may select a room with three beds (including an extra bed) as a change proposal based on attribute information such as family structure and facility information of the room. These can improve convenience for guests.

Furthermore, the accommodation information management device 300 described above may present only the room type, only the meal plan, or a proposal for changing the room type and meal plan. Specifically, the accommodation information management device 300 may present a change plan for upgrading the meal plan without changing the room information 3152 in the accommodation plan 3122 of the reservation person U2. For example, a change proposal may be presented in which the course meal of the meal plan is upgraded at an additional charge of 1500 yen per person per meal without changing the room type of the reservation person U2, "standard type."

In addition, the accommodation information management device 300 specifies the number of points owned by the reservation person, calculates and displays the difference in amount that requires additional payment for changing the accommodation plan based on the specified number of points. good. Here, the number of points is electronic data that has an economic value that can be converted into cash. The number of points owned by the person making the reservation can be specified from the user ID of the person making the reservation. For example, user IDs and the number of available points may be managed in association with each other in an external point management database. Therefore, the accommodation information management device 300 may identify the number of points associated with the user ID that has successfully authenticated the user from the point management database, and calculate the difference when the identified number of points is used for payment. For example, the lodging information management device 300 may display, on the lodging plan change proposal screen, the number of points owned by the reservation person and the difference after using the points, as well as the difference before using the points. FIG. 11 is a diagram illustrating another display example of the accommodation plan change proposal screen according to the present embodiment. Here, in addition to the proposal screen of FIG. 10, point usage difference information 76 is additionally displayed. The difference 73 is 6,000 yen, as described above. The point usage difference information 76 indicates that the number of points owned by the reservation person is 5,000 points (equivalent to 5,000 yen), and if the points are used for additional payment for changing the accommodation plan, the difference will be 1,000 yen. Show that.

Additionally, the accommodation information management device 300 may present (recommend) a plurality of change plans to the reservation person and accept a selection of change plans from the reservation person. For example, the accommodation information management device 300 may generate and display a plurality of change plans, taking into account the points owned by the reservation person, the accommodation history, the popular rooms in the accommodation facility 40, and the like. However, the accommodation information management device 300 does not generate change plans from all available rooms, but narrows them down based on the minimum conditions of the reservation person, such as the above-mentioned family composition, smoking or non-smoking (conditions are met) It is a good idea to generate change proposals from within the room. FIG. 12 is a diagram illustrating another display example of the accommodation plan change proposal screen according to the present embodiment. Here, compared to the proposal screen of FIG. 10, it is shown that the number of owned points 711 is displayed in the reserved accommodation plan 71a, and three

change proposals

72a, 72b, and 72c are displayed. The number of points owned 711 indicates that the number of points owned by the reservation person is 3000 points (equivalent to 3000 yen). The change plan 72a is equivalent to the change plan 72 in FIG. 10 described above as the change plan A of the accommodation plan. Further, change plan 72a indicates that the difference between the reserved accommodation plan and change plan A is 6,000 yen, and that if points are used for additional payment for changing the accommodation plan, the difference will be 3,000 yen. . The change plan 72b is a change plan B of the accommodation plan, and indicates that the reason for the proposal is to "upgrade the dinner course" and that the difference in price will be waived by using owned points. Change plan 72b indicates that the difference between the reserved accommodation plan and change plan B is 3,000 yen, and if points are used for additional payment for changing the accommodation plan, the difference will be 0 yen. . The change plan 72c is a change plan C of the accommodation plan, and indicates that the room type is "20th floor ocean view room" and the reason for the proposal is "a popular room is available at our hotel." Change plan 72c indicates that the difference between the reserved accommodation plan and change plan C is 10,000 yen, and if points are used for additional payment for changing the accommodation plan, the difference will be 7,000 yen. .

Note that in the above-described embodiment, personal authentication (identity verification authentication, personal identification processing, etc.) is described as face authentication, but other biometric authentication using biometric information may be used. For biometric authentication and biometric information, other techniques that use captured images of people can be applied. For example, the biometric information may be data (feature amounts) calculated from physical characteristics unique to an individual, such as fingerprints, voiceprints, veins, retinas, iris of the eyes, and patterns on the palm of the hand. In addition, for biometric authentication, feature information indicating a person's physical characteristics is extracted from a photographed image of a part of the user's body, and the extracted feature information is compared with pre-registered feature information to determine the match. Authentication may be deemed to have been successful if the value is greater than or equal to a threshold value. For example, biometric authentication may be based on a person's external shape. In this case, the characteristic information is information regarding the external shape of the person, for example, information indicating characteristics such as body shape, height, clothing, etc. Further, other personal authentication may be applied instead of biometric authentication, and the biometric information may also be other personal authentication information. For example, personal authentication information includes a user ID, a combination of ID and password, information written on identification documents such as My Number and driver's license (identification number, etc. and password), electronic certificates, code information, etc. , but not limited to. Note that the code information may be a two-dimensional code, such as a QR code (registered trademark).

Although the authentication device 200 and the accommodation information management device 300 are described as separate information processing devices in the second embodiment described above, they may be the same. For example, the accommodation information management device 300 may further associate and register facial feature information with the user ID 3121 of the reservation information 312. In that case, the control unit 340 may further include the functions of the face detection unit 220, feature point extraction unit 230, registration unit 240, and authentication unit 250 shown in FIG.

In the examples above, the program includes instructions (or software code) that, when loaded into a computer, cause the computer to perform one or more of the functions described in the embodiments. The program may be stored on a non-transitory computer readable medium or a tangible storage medium. By way of example and not limitation, computer readable or tangible storage media may include random-access memory (RAM), read-only memory (ROM), flash memory, solid-state drive (SSD) or other memory technology, CD - Including ROM, digital versatile disc (DVD), Blu-ray disc or other optical disc storage, magnetic cassette, magnetic tape, magnetic disc storage or other magnetic storage device. The program may be transmitted on a transitory computer-readable medium or a communication medium. By way of example and not limitation, transitory computer-readable or communication media includes electrical, optical, acoustic, or other forms of propagating signals.

Note that the present disclosure is not limited to the above embodiments, and can be modified as appropriate without departing from the spirit. Further, the present disclosure may be implemented by appropriately combining the respective embodiments.

Part or all of the above embodiments may be described as in the following additional notes, but are not limited to the following.
(Appendix A1)
Identification means for identifying the reservation information of the reservation person's accommodation plan by authenticating the reservation person at the time of check-in of the accommodation facility;
acquisition means for acquiring the expected usage status of the accommodation facility within the accommodation period according to the specified reservation information;
generating means for generating a change plan for the accommodation plan for the reservation person based on the expected usage status and the specified reservation information;
output means for outputting the proposed change to the reservation person;
An accommodation information management device comprising:
(Appendix A2)
The generating means calculates the difference between the accommodation plan in the reservation information and the proposed change,
The accommodation information management device according to appendix A1, wherein the output means outputs the difference together with the proposed change.
(Appendix A3)
The identification means identifies the accommodation history of the reservation person through the identity authentication,
The accommodation information management device according to appendix A1 or A2, wherein the generating means generates the change proposal further based on the identified accommodation history.
(Appendix A4)
The identifying means is
Identifying usage trends of the types of rooms in which the reservation person has stayed in the past from the identified accommodation history,
Identifying a room that can be stayed within the accommodation period from the expected usage status,
The generating means is
Selecting a room type according to the usage tendency from among the available rooms,
The accommodation information management device according to appendix A3, wherein the change plan is generated including the selected room.
(Appendix A5)
The generating means is
If the number of vacant rooms of a room type according to the above-mentioned usage trend is smaller than that of other types of rooms, the price of the room of the type according to the usage trend is lower than the price of the accommodation plan change proposal for the other room type. The accommodation information management device according to appendix A4 calculates a higher price for a proposed change in accommodation plan in .
(Appendix A6)
The generating means is
The accommodation information management device according to appendix A4 or A5, wherein a room type whose usage frequency by the reservation person is lower than a predetermined value is selected based on the usage tendency.
(Appendix A7)
The generating means is
Based on the usage tendency, a room with a higher grade is selected compared to a room with a higher usage frequency than a predetermined value by the reservation user.Accommodation information as set forth in any one of Appendix A4 to Appendix A6. Management device.
(Appendix A8)
The generating means is
If the specified accommodation history satisfies the predetermined conditions, a lower rate will be calculated for the specific type of room in the proposed change than the rate offered to other reservationers who do not meet the predetermined conditions.Appendix A3 to Appendix A7 The accommodation information management device according to any one of the above.
(Appendix A9)
The accommodation information management device according to appendix A8, wherein the predetermined condition includes that the frequency of use of the accommodation facility within a certain period is a predetermined number of times or more.
(Appendix A10)
The accommodation information management device according to appendix A8 or A9, wherein the predetermined condition includes that the total amount of usage fees for the accommodation facility is a predetermined amount or more.
(Appendix A11)
The identifying means identifies attribute information of the reservation person based on the identified reservation information,
The accommodation information management device according to any one of appendices A1 to A10, wherein the generating means generates the change plan by taking the specified attribute information into consideration.
(Appendix A12)
The generating means is
The accommodation information management device according to any one of appendices A1 to A11, wherein the change plan is generated including visual information regarding rooms that can be accommodated within the accommodation period based on the expected usage status.
(Appendix A13)
The generating means is
The accommodation information management device according to appendix A12, wherein the visual information includes a landscape image from the available room.
(Appendix B1)
a storage device that stores identity authentication information of a person making a reservation at an accommodation facility in association with reservation information of an accommodation plan of the person making the reservation;
an accommodation information management device that controls identity authentication by referring to the storage device;
The accommodation information management device includes:
Identification means for identifying the reservation information associated with the personal authentication information of the reservation person by authenticating the reservation person at the time of check-in of the accommodation facility;
acquisition means for acquiring the expected usage status of the accommodation facility within the accommodation period according to the specified reservation information;
generating means for generating a change plan for the accommodation plan for the reservation person according to the expected usage status and the specified reservation information;
output means for outputting the proposed change to the reservation person;
Accommodation information management system equipped with.
(Appendix B2)
The generating means calculates the difference between the accommodation plan in the reservation information and the proposed change,
The accommodation information management system according to appendix B1, wherein the output means outputs the difference together with the proposed change.
(Appendix C1)
The computer is
By authenticating the reservation person at the time of check-in at the accommodation facility, we will identify the reservation information of the reservation person's accommodation plan,
Obtaining the expected usage status of the accommodation facility within the accommodation period according to the specified reservation information,
Generating a proposed change to the accommodation plan for the reservation person based on the expected usage status and the specified reservation information,
outputting the proposed change to the reservation person;
Accommodation information management method.
(Appendix D1)
Specific processing that identifies the reservation information of the reservation person's accommodation plan by authenticating the reservation person at the time of check-in of the accommodation facility;
acquisition processing for acquiring the expected usage status of the accommodation facility within the accommodation period in the specified reservation information;
a generation process that generates a proposed modification of the accommodation plan for the reservation person based on the expected usage status and the specified reservation information;
output processing for outputting the proposed change to the reservation person;
A non-transitory computer-readable medium that stores an accommodation information management program that causes a computer to execute the program.

Although the present invention has been described above with reference to the embodiments (and examples), the present invention is not limited to the above embodiments (and examples). The configuration and details of the present invention can be modified in various ways that can be understood by those skilled in the art within the scope of the present invention.

1 Accommodation information management device 11 Specification unit 12 Acquisition unit 13 Generation unit 14 Output unit 1000 Accommodation information management system N Network U Reserver U1 Reserver U2 Reserver 100 User terminal 100-1 User terminal 100-2 User terminal 200 Authentication device 210 Face information DB
211 User ID
212 Facial feature information 220 Face detection section 230 Feature point extraction section 240 Registration section 250 Authentication section 300 Accommodation information management device 310 Storage section 311 Program 312 Reservation information 3121 User ID
3122 Accommodation plan 3123 Attribute information 3151 Accommodation period 3152 Room information 3153 Meal information 3154 Number of people 3155 Price 313 Check-in management information 314 Accommodation history 320 Memory 330 Communication section 340 Control section 341 Registration section 342 Authentication control section 343 Acquisition section 344 Identification section 345 generation Part 346 Output part 347 Check-in processing part 40 Accommodation facility 400 Check-in terminal 7 Proposal screen 71 Reservation accommodation plan 71a Reservation accommodation plan 711 Number of points owned 72 Change proposal

72a Change proposal

72b Change proposal

72c Change proposal 73 Difference 74 Change button 75 No Change button 76 Point usage difference information

Claims

Identification means for identifying the reservation information of the reservation person's accommodation plan by authenticating the reservation person at the time of check-in of the accommodation facility;
acquisition means for acquiring the expected usage status of the accommodation facility within the accommodation period according to the specified reservation information;
generating means for generating a change plan for the accommodation plan for the reservation person based on the expected usage status and the specified reservation information;
output means for outputting the proposed change to the reservation person;
An accommodation information management device comprising:
The generating means calculates the difference between the accommodation plan in the reservation information and the proposed change,
The accommodation information management device according to claim 1, wherein the output means outputs the difference amount together with the proposed change.
The identification means identifies the accommodation history of the reservation person through the identity authentication,
The accommodation information management device according to claim 1 or 2, wherein the generating means generates the change proposal further based on the specified accommodation history.
The identifying means is
Identifying usage trends of the types of rooms in which the reservation person has stayed in the past from the identified accommodation history,
Identifying a room that can be stayed within the accommodation period from the expected usage status,
The generating means is
Selecting a room type according to the usage tendency from among the available rooms,
The accommodation information management device according to claim 3, wherein the change plan is generated including the selected room.
The generating means is
If the number of vacant rooms of a room type according to the above-mentioned usage trend is smaller than that of other types of rooms, the price of the room of the type according to the usage trend is lower than the price of the accommodation plan change proposal for the other room type. 5. The accommodation information management device according to claim 4, wherein the accommodation information management device calculates a higher price for the accommodation plan change proposal.
The generating means is
The accommodation information management device according to claim 4 or 5, wherein a room type whose usage frequency by the reservation person is lower than a predetermined value is selected based on the usage tendency.
The generating means is
According to any one of claims 4 to 6, based on the usage tendency, a room with a higher grade is selected compared to a room with a usage frequency higher than a predetermined value by the reservation person. Accommodation information management device.
The generating means is
If the identified accommodation history satisfies a predetermined condition, a lower rate is calculated for the specific type of room in the proposed change than the rate presented to other reservations that do not satisfy the predetermined condition. 7. The accommodation information management device according to any one of items 7 to 7.
The accommodation information management device according to claim 8, wherein the predetermined condition includes that the frequency of use of the accommodation facility within a certain period is a predetermined number of times or more.
The accommodation information management device according to claim 8 or 9, wherein the predetermined condition includes that the total amount of usage fees for the accommodation facility is a predetermined amount or more.
The identifying means identifies attribute information of the reservation person based on the identified reservation information,
The accommodation information management device according to any one of claims 1 to 10, wherein the generating means generates the change plan by taking the identified attribute information into consideration.
The generating means is
The accommodation information management device according to any one of claims 1 to 11, wherein the change plan is generated including visual information regarding rooms that can be accommodated within the accommodation period based on the expected usage status.
The generating means is
The accommodation information management device according to claim 12, wherein the visual information includes a landscape image from the room where the accommodation is possible.
a storage device that stores personal authentication information of a person making a reservation at an accommodation facility in association with reservation information of an accommodation plan of the person making the reservation;
an accommodation information management device that controls identity authentication by referring to the storage device;
The accommodation information management device includes:
Identification means for identifying the reservation information associated with the personal authentication information of the reservation person through personal authentication of the reservation person at the time of check-in of the accommodation facility;
acquisition means for acquiring the expected usage status of the accommodation facility within the accommodation period according to the specified reservation information;
a generating means for generating a change plan for the accommodation plan for the reservation person according to the expected usage status and the specified reservation information;
output means for outputting the proposed change to the reservation person;
Accommodation information management system equipped with.
The generating means calculates the difference between the accommodation plan in the reservation information and the proposed change,
The accommodation information management system according to claim 14, wherein the output means outputs the difference amount together with the proposed change.
The computer is
By authenticating the reservation person at the time of check-in at the accommodation facility, we will identify the reservation information of the reservation person's accommodation plan,
Obtaining the expected usage status of the accommodation facility within the accommodation period according to the specified reservation information,
generating a proposed change to the accommodation plan for the reservation person based on the expected usage status and the specified reservation information;
outputting the proposed change to the reservation person;
Accommodation information management method.
Specific processing that identifies the reservation information of the reservation person's accommodation plan by authenticating the reservation person at the time of check-in of the accommodation facility;
acquisition processing for acquiring the expected usage status of the accommodation facility within the accommodation period in the specified reservation information;
a generation process that generates a proposed modification of the accommodation plan for the reservation person based on the expected usage status and the specified reservation information;
output processing for outputting the proposed change to the reservation person;
A non-transitory computer-readable medium that stores an accommodation information management program that causes a computer to execute the program.