JP7028419B1 - Information processing methods, programs and information processing equipment for people with disabilities - Google Patents

Abstract

PROBLEM TO BE SOLVED: To provide an information processing method, a program and an information processing apparatus for supporting a disabled person, which further improves the convenience of a disabled person support service for procedures such as ticket purchase via the Internet.
The information processing method for supporting persons with disabilities is that at least one computer generates authenticated information about persons with disabilities based on communication with a system under the control of a public organization, and a service providing system. To provide information about the disabled person, including authenticated information, to the service providing system based on the provision instruction to the service providing system acquired from the device on the disabled side so that the service is provided to the disabled person. Execute.
[Selection diagram] Fig. 2

Description

The present invention relates to an information processing method and program for supporting persons with disabilities and an information processing device for supporting persons with disabilities.

In many cases, persons with disabilities can receive discounts or services when purchasing tickets for using transportation such as railroads and taxis, and facilities such as museums and amusement facilities. Normally, a user (person with a disability) presents a disability certificate to a person who provides a discount or service (hereinafter referred to as "service provider") when receiving a discount or service.

Here, the disability certificate will be described. The disability certificate is a general term for certificates that can be obtained by persons with disabilities.

FIG. 1 is a handicapped person's handbook 100 issued by a local government. The disability certificate includes a disability certificate issued to persons with physical disabilities, a nursing certificate issued to persons with intellectual disabilities, and a mental illness issued to persons with mental illness, depending on the type of disability. There are types such as a disability health and welfare notebook. In addition, the disability certificate describes the grade indicating the degree of disability. In addition to this grade, there are two categories, "Type 1" and "Type 2", which are mainly used for discounts on railway fares. Service providers other than railroads also provide services based on the above grades or categories. In addition, in services such as taxis, ancillary services such as carrying wheelchairs for persons with disabilities may be provided.

For example, in the case of a certificate of the physically disabled, the degree of disability is defined as grades 1 to 6. In the example of FIG. 1, it is shown that the disability degree grade 101 is "second grade".

Further, in the example of FIG. 1, it is shown that the passenger fare reduction 102 of Passenger Railway Co., Ltd. is "Type 1".

Then, the service provider visually checks the disability certificate presented by the user and determines whether or not to provide the service such as a charge discount to the user.

In order to automate the discount, there is a technique for providing a service for settling the discounted fee by having the user read the personal number card and the settlement card into a device set on the facility side (for example, Patent Document 1). reference).

Further, in order for a physically handicapped person to receive a discount on the fare, there is a technique for automatically discounting the taxi fare by reading the ID card held by the handicapped person by the in-vehicle terminal of the taxi (see, for example, Patent Document 2). ..

However, presenting a disability certificate, card, etc. to a service provider each time a service is used is complicated, and there is a limit to responding to the diversification of services received by persons with disabilities.

JP-A-2015-95153 Japanese Unexamined Patent Publication No. 4-77984

By the way, in recent years, it has become common to purchase various tickets, for example, tickets used at events, exhibitions or transportation via the Internet. Even when purchasing such a ticket, it is desired to reduce the burden on the disabled, including the presentation of the disability certificate.

In view of the above points, it is an object of the present invention to further improve the convenience of the disability support service regarding procedures via the Internet such as ticket purchase.

With the disclosed technology, at least one computer can generate authenticated information about the disabled person obtained from the disabled person's device and service based on communication with a system under the control of a public organization. The service is provided with information about the disabled person including the authenticated information based on the provision instruction to the service providing system acquired from the disabled person side device so that the service is provided from the providing system to the disabled person. Information processing methods for supporting persons with disabilities are provided to provide to the system and to execute. The technique of the present disclosure also exists in a program that causes at least one computer to execute the information processing method for supporting the disabled. Further, the technique of the present disclosure also exists in an information processing apparatus for supporting persons with disabilities, which is provided with a control unit for executing the above-mentioned information processing method for supporting persons with disabilities.

According to the disclosed technology, the convenience of the disability support service can be further improved.

Example of disability certificate Overall configuration of the disabled person support system of the first embodiment Hardware block diagram of terminal equipment Hardware block diagram of the disabled service support server Software block diagram of terminal equipment Software block diagram of the disabled service support server Examples of personal information read from the disability certificate and the original information of the disability certificate Flowchart of processing executed by the terminal device (1) Flowchart of processing executed by the terminal device (2) Flowchart of the process executed by the disabled service support server Flowchart of the process executed by the disabled service support server Overall configuration of the disability support system of the second embodiment Block diagram of the storage area of the disabled person service support server in the second embodiment Software block diagram of the service support server for persons with disabilities in the second embodiment Flow chart of the process executed by the disabled person service support server in the second embodiment Flow chart of the process further executed by the disabled person service support server in the second embodiment

Hereinafter, one embodiment will be described with reference to the drawings.
However, the embodiments described below are merely examples, and are not intended to limit the scope of claims to them.

The first embodiment of the present disclosure will be described.
In this embodiment, for example, when a user (person with a disability) purchases a boarding ticket for an aircraft, information about the person with a disability (disability information) acquired via a terminal device such as a smartphone in order to receive a discount on the fare. Is assumed to be provided via the Internet.
Of course, those skilled in the art can apply this embodiment to the purchase of tickets for transportation other than aircraft, the purchase of tickets for using facilities, and the purchase of tickets for receiving other services. Is obvious. For example, the present embodiment can be applied in order to purchase a discount ticket for an admission fee when entering a facility such as a museum or a karaoke shop.

<Overall configuration of support system for persons with disabilities>
FIG. 2 shows the overall configuration of the disabled person support system 200 for realizing the disabled person support service according to the present embodiment.

As shown in FIG. 2, the disabled person support system 200 has a disabled person service support server 210, a public server 220, a terminal device 230, and a service providing server 240.

The handicapped person service support server 210 is a server managed by a person who provides a handicapped person support service. The disabled person service support server 210 is an example of an information processing device for supporting disabled persons.

In the handicapped person support system 200, a handicapped person support program is pre-installed on the handicapped person service support server 210.

The handicapped person service support server 210 acquires and stores personal information including the information described in the handicapped person's notebook transmitted from the terminal device 230 by the user (disabled person). Further, the disabled person service support server 210 acquires the original information of the disabled person's notebook from the public server 220 by using the permission information transmitted from the terminal device 230 held by the user. Then, the personal information is collated with the original information of the disability certificate, and based on the collated result, the matching information is provided to the terminal device 230 possessed by the user. Consistency information is an example of authenticated information. This matching information is also held and stored in the disabled person service support server 210 here. The disability certificate original information is an example of the second information.

The handicapped person service support server 210 is managed by a person who provides the handicapped person support service.

The service providing server 240 is a server managed by a service provider (service provider) such as an airline company. For example, a person with a disability can purchase an aircraft boarding ticket using the terminal device 230 via the service providing server 240. At that time, when a person with a disability is using a wheelchair as an example of welfare equipment, information on using the wheelchair is sent from the terminal device 230 or the person with a disability service support server 210 to the service providing server 240. You may be able to do it.

When the service providing server 240 receives an instruction to purchase a boarding ticket from a disabled person, it can also receive information on using a wheelchair. It is possible to provide services suitable for wheelchair users. A plurality of service providing servers 240 may exist so as to be managed by each of a plurality of different service providers.

The service providing server 240 can be regarded as a ticket purchasing site operated by the server 240. The ticket that can be purchased at the ticket purchase site operated by the server 240 is an aircraft boarding ticket here. However, depending on the service provider, the tickets that can be purchased may be admission tickets for museums and the like, admission tickets for sports facilities such as baseball stadiums, and boarding tickets for trains and the like.

The public server 220 is a server managed by a public organization such as a government or a local government.

The public server 220 manages information about various individuals including the original information of the disability certificate of each user in association with each user.

The terminal device 230 is a user (disabled person) device (disabled person side device), and may be a mobile terminal such as a smartphone equipped with a display screen, a laptop terminal, a desktop computer, or the like. The device on the handicapped person side is not limited to the device operated by the handicapped person himself, and may be, for example, a device operated by a caregiver of the handicapped person or the like.

The terminal device 230 is assumed to be possessed by a user (person with a disability). In the handicapped person support system 200, a handicapped person support program (hereinafter, first program) for the user's device is pre-installed in the terminal device 230. The user connects to the handicapped person service support server 210 by inputting the account information in the terminal device 230.

In addition, the terminal device 230 can display information on persons with disabilities.

The disabled person service support server 210 and the public server 220 are connected to each other by a network 250 such as the Internet. Similarly, the disabled person service support server 210 and the terminal device 230 are connected to each other by a network 250 such as the Internet. It is desirable that the service providing server 240 is interconnected with the terminal device 230 or the handicapped person service support server 210 by a network 250 such as the Internet.

<Hardware configuration of terminal device>
FIG. 3 is a block diagram showing an example of the hardware configuration of the terminal device 230.

As shown in FIG. 3, the terminal device 230 includes a CPU 301, a storage device 302, a display / operation unit 303, a communication unit 304, a photographing unit 305, a storage control unit 306, and the like. The storage control unit 306 controls the storage and reading of information to the external memory 307. Examples of the external memory 307 include a USB memory and a memory card. The handicapped person support program for the user's device, that is, the first program, may be stored in the storage device 302 or the external memory 307.

The CPU 301 is an arithmetic unit that comprehensively controls the entire terminal device 230, and corresponds to a control unit of the terminal device 230. The CPU 301, in particular, executes the first program and provides the handicapped person support service of the present embodiment. The first program is executed by the CPU 301.

The storage device 302 stores various personal information of the user, the first program, and the like.

The display / operation unit 303 presents information to the user and accepts operations by the user. The display / operation unit 303 has, for example, a touch panel.

The communication unit 304 can control communication via the telephone communication network. Further, the communication unit 304 may have, for example, short-range wireless communication (NFC: Near Field Communication) so that information can be acquired from an IC card or the like.

The photographing unit 305 has a lens, an image sensor, and the like, and acquires an image taken.

<Hardware configuration of service support server for persons with disabilities>
FIG. 4 is a block diagram showing an example of the hardware configuration of the disabled person service support server 210.

As shown in FIG. 4, the handicapped person service support server 210 has a CPU 401, a RAM 402, a ROM 403, an HDD 404, a network I / F 405, and the like.

The CPU 401 is an arithmetic unit that comprehensively controls the entire service support server 210 for persons with disabilities, and corresponds to a control unit. The CPU 401 executes, for example, a program stored in the RAM 402, the ROM 403, or the HDD 404.

The HDD 404 can record various types of information including information on persons with disabilities (information on persons with disabilities) and information on the original certificate of persons with disabilities. The disabled person support program (hereinafter referred to as the second program) of the present embodiment may be stored in a storage unit such as HDD 404 or other RAM 402 or ROM 403. In particular, the CPU 401 executes the second program to provide the disabled person support service of the present embodiment. The second program is executed by the CPU 401.

The network I / F405 is an interface that realizes communication between the public server 220, the terminal device 230, and the service providing server 240. The handicapped person service support server 210 transmits / receives information to / from the public server 220 and the terminal device 230 via the network I / F405.

<Block diagram of terminal device>
FIG. 5 is a block diagram of the terminal device 230.

The terminal device 230 has a disabled person service support server connection unit 510, a public server connection unit 520, a data generation unit 530, a data storage unit 540, a screen generation unit 550, a service providing server connection unit 560, and an instruction receiving unit 570.

The handicapped person service support server connection unit 510 includes a personal information providing unit 511, a permission information providing unit 512, and a matching information acquisition unit 513.

The personal information providing unit 511 transmits the personal information of the user acquired from the disability certificate to the disability service support server 210. The personal information providing unit 511 can also send information about the disabled, including information other than the personal information acquired from the disability certificate, to the disabled person service support server 210.

The permission information providing unit 512 transmits the permission information acquired from the public server 220 to the disabled person service support server 210.

The matching information acquisition unit 513 receives the matching information, which is the result of collating the personal information with the original information of the handicapped person's notebook, from the handicapped person service support server 210.

The public server connection unit 520 includes an authentication request unit 521 and a permission information acquisition unit 522.

The authentication request unit 521 transmits information for user identification (identity verification information) to the public server 220.

The permission information acquisition unit 522 receives permission information from the public server 220 that permits the disabled person service support server 210 to access the public server 220.

The data generation unit 530 generates personal information of the user (person with a disability) from the disability certificate.

The data generation unit 530 may generate personal information of the user (person with a disability) from the image of the handicapped person's notebook by using the OCR function. Alternatively, the data generation unit 530 sends the image of the disability certificate to the disability service support server 210, and the disability service support server 210 receives the personal information extracted from the image of the disability certificate to generate personal information. You may.

The service providing server connection unit 560 transmits various information regarding the transmission of personal information for purchasing tickets, information on auxiliary equipment such as wheelchairs, and provision of services to the service providing server 240, that is, at the ticket purchasing site. Can be sent and received.

The data storage unit 540 stores various data generated by the data generation unit 530, various data acquired by the disabled person service support server connection unit 510, the public server connection unit 520, and the service provision server connection unit 560.

The screen generation unit 550 may, for example, have an image of a disability certificate, information about the disabled including personal information described in the disability certificate, or personal information and a disabled person stored in a public server 220 of a system of a public institution. Generates a display screen that includes matching information related to the collation result with the original notebook information. In the matching information (authenticated information), in addition to the information indicating whether or not the results of all the matching of the items common to the personal information and the original information of the disability certificate in this matching match, the matching is still executed. It may contain information indicating that it does not exist.

The instruction receiving unit 570 receives an instruction from the user (person with a disability). The instructions include instructions for inputting and saving information such as using auxiliary equipment such as wheelchairs, instructions for displaying the information screen for persons with disabilities, instructions for online service provision requests such as purchasing boarding tickets, and verification instructions. And so on.

<Block diagram of service support server for persons with disabilities>
FIG. 6 is a block diagram of the disabled person service support server 210.

The handicapped person service support server 210 has a terminal device connection unit 610, a public server connection unit 620, a data storage unit 630, a data collation unit 640, and a service providing server connection unit 650.

The terminal device connection unit 610 has a personal information acquisition unit 611 and a matching information providing unit 612.

The personal information acquisition unit 611 receives the user's personal information acquired from the disability certificate from the terminal device 230. The personal information acquisition unit 611 may also acquire information about the disabled, including information other than the user's personal information acquired from the disability certificate.

The matching information providing unit 612 transmits the matching information, which is the result of collating the personal information with the original information of the disability certificate acquired from the public server 220, to the terminal device 230. Here, the matching information providing unit 612 also stores the matching information in the HDD 404 or the like.

The public server connection unit 620 has a disability certificate original information acquisition unit 621.
The disability certificate original information acquisition unit 621 requests the disability certificate original information from the public server 220, and receives the disability certificate original information from the public server 220.

The service providing server connection unit 650 transmits to the service providing server 240, for example, transmission of matching information, transmission of information on auxiliary equipment such as a wheelchair, that is, transmission of information on persons with disabilities, and transmission / reception of various information on service provision. It can be carried out.

Either one of the service providing server connection unit 560 of the terminal device 230 and the service providing server connection unit 650 of the disabled person service support server 210 may be connected to the service providing server 240. Both may cooperate and connect to the service providing server 240.

The data storage unit 630 can store various data acquired by the terminal device connection unit 610, the public server connection unit 620, and the service providing server connection unit 650. The data storage unit 630 may also store the matching information.

The data collation unit 640 collates the personal information stored by the data storage unit 630 with the original information of the disability certificate acquired from the public server 220.

<Original information of disability certificate>
FIG. 7 is an example of personal information read from the disability certificate and the original information of the disability certificate.

As shown in FIG. 7 (b), the disability certificate original information includes the disability type / grade / issuer municipality / number / issue date / update date of each user (person with a disability). The original information of the disability certificate is stored in a public server 220 managed by a public organization such as the government.

The handicapped person service support server 210 holds the personal information of the user acquired from the terminal device 230 in association with the account.

As shown in FIG. 7A, the personal information managed by the service support server 210 for persons with disabilities includes name / date of birth / disability type / grade / passenger fare reduction / issuer municipality / number / expiration date / issue date / Includes update date.

When using the disabled person support service, the user (disabled person) can register his / her personal information in the disabled person service support server 210 in advance. As described above, this personal information includes data acquired from a photographed image of a disability certificate.

The disability service support server 210 collates the personal information including the information extracted from the disability certificate with the original disability certificate information received from the public server 220.

In this collation, if all the items that are common to both the personal information and the original information of the disability certificate are matched, the disability service support server 210 has the disability that the personal information is held by the public server 220. Generates matching information including that it is consistent with the original information of the personal certificate.

On the other hand, if there is even one item that does not match in this collation, the handicapped person service support server 210 generates matching information including that the personal information is not consistent with the original information of the handicapped person's notebook. In this case, it is advisable to notify the terminal device 230 of the inconsistency and request the re-acquisition of the image of the disability certificate, the re-transmission of personal information, and the like.

<Processes executed by the terminal device>
8A and 8B are flowcharts of processes executed by the terminal device 230.

The process shown in FIGS. 8A and 8B is realized by the CPU 301 of the terminal device 230 executing the first program installed in the terminal device 230.

As a premise, it is assumed that the user (person with a disability) registers his / her own account and holds the user ID and password by using the terminal device 230 owned by the user (person with a disability). The account registration is performed by connecting the terminal device 230 to the disabled person service support server 210. The combination of the user ID and the password is stored in the disabled person service support server 210. Note that account registration is not limited to the above processing, and account registration may be performed using an existing SNS account, or biometric authentication, two-step verification using a mobile phone, etc. may be used together. May be done. At the time of user registration, the user's name, date of birth, address, e-mail address, telephone number, etc. may be registered.

First, the process until the terminal device 230 receives the matching information will be described with reference to FIG. 8A. The terminal device 230 may hold the default matching information until the matching information is received from the handicapped person service support server 210. The default consistency information should include information that has not yet been collated.

The user (person with a disability) logs in to the already registered account using the ID and password. If the login is successful, information can be exchanged between the terminal device 230 and the disabled person service support server 210. (S801)

The terminal device 230 acquires the personal information described in the handicapped person's notebook owned by the user (disabled person). In addition, this personal information may be a part of the information described in the disability certificate. Further, in addition to this personal information, information not described in the disability certificate, for example, information on assistive devices such as the user (person with a disability) using a wheelchair may be separately acquired. In this way, information about persons with disabilities, including personal information, can be obtained.

Information about the handicapped person, that is, personal information and information on auxiliary equipment are stored in the storage device 302 of the terminal device 230 and the like. The information about the disabled is an example of the first information. (S802).

For example, when a user takes an image of a disability certificate by an image sensor provided in the terminal device 230, the terminal device 230 acquires an image of the disability certificate from the captured image. Then, the terminal device 230 acquires the personal information (see FIG. 7) described in the handicapped person's notebook by the character recognition process. The acquired personal information is transmitted to the disabled person service support server 210. In this character recognition, the format of each disability certificate can be stored in advance, and the recorded format can be used to improve the accuracy of character recognition. For example, first recognize which format the disability certificate is. For example, if it is known that the format is the format of the disability certificate of prefecture A, it is possible to predict what kind of information is described in which position. Therefore, by performing character recognition based on the format, more accurate character recognition can be performed.

Alternatively, as described above, the handicapped person service support server 210 may acquire the personal information (see FIG. 7) described in the handicapped person's notebook from this image image by character recognition processing. This personal information will be sent from the handicapped person service support server 210 to the terminal device 230. A visual check by the operator may be used in combination with the result of the character recognition process on the disabled person service support server 210.

It is checked whether or not the user (person with a disability) has instructed to check the consistency with the information of the public institution (S803). If this check is NO, the process ends. If this check is YES, the process proceeds to S804.

The user (person with a disability) can receive various services by displaying the read information on the person with a disability on the terminal device 230 instead of presenting the disability certificate.

For example, the terminal device 230 communicates with an IC card in which identity verification information for identifying the user himself / herself, which is recorded in a public institution, is recorded via short-range wireless communication provided in the terminal device 230.

This identity verification information is received in an encrypted form by the public server 220 via the terminal device 230. If the identity verification information is valid, the identity of the user (disabled person) is verified and the connection between the terminal device 230 and the public server 220 is established (S804).

When the identity of the user (person with a disability) is confirmed (Y in S805), the terminal device 230 receives permission information from the public server 220 that allows the disabled person service support server 210 to access the public server 220. .. The terminal device 230 transfers the received permission information to the disabled person service support server 210 (S806).

If the identity verification of the user (disabled person) is denied by the public server 220, the connection is rejected (N in S805), and the process ends.

The disability service support server 210 receives the disability certificate original information from the public server 220 using the permission information received from the terminal device 230, and verifies whether or not it is consistent with the personal information. The collation process will be described with reference to FIG.

The terminal device 320 receives the matching information as a result of this collation from the handicapped person service support server 210 (S807).

If the personal information described in the disability certificate matches the original information of the disability certificate held by the public server 220, by completing the above processing, the user can purchase the boarding ticket. For example, when using a service such as a discount on the charge, the disabled person information to which the authentication is added is operated from the disabled person service support server 210 or the terminal device 230 by the service providing server 240 or the server 240 thereof. It can be presented on the ticket purchase site etc.

Next, other processes in the terminal device 230 will be described with reference to FIG. 8B.
The user (person with a disability) logs in to the already registered account using the ID and password. If the login is successful, information can be exchanged between the terminal device 230 and the disabled person service support server 210 (S822).

When the login is made, it is determined whether or not the user's instruction is the input of information such as the need for an auxiliary device (S824).

When the user's instruction is the input of information, the information input by the user is stored in the terminal device 230 (S826).

If the user's instruction is not the input of information, it is determined whether or not the user's instruction is a screen display instruction (S828).

When the user's instruction is a screen display instruction (Y in S828), the information about the handicapped person is displayed on the terminal device 230 (S830).

When the user's instruction is not a screen display instruction (N in S828), it is determined whether or not the instruction is an instruction to request various services online (S832).

If the user's instructions are an online service request (Y in S832), at least a portion of the user's instructions and information about the disabled is sent to the service providing server 240. Thereby, for example, when the user's instruction is the purchase of a boarding ticket, the service providing server 240 of the airline company can identify the user. Information about the disabled person may be sent from the terminal device 230 to the service providing server 240, or the service providing server from the disabled person service support server 210 based on the instruction from the terminal device 230 to the disabled person service support server 210. It may be sent to 240. (That is, it is desirable that the information about the disabled person is stored in the terminal device 230 and managed by the disabled person service support server 210.)

Further, for example, it is desirable that the information that the user is using the wheelchair (information on the auxiliary equipment) is also transmitted to the service providing server 240 of the airline company.

In addition, it is desirable that the information sent to the service providing server 240 includes matching information. By sending the matching information to the service providing server 240, the airline can confirm that the personal information is consistent with the original information of the disability certificate stored in the public server, so that the airline can confirm. , It is possible to sell boarding tickets with peace of mind while considering information about persons with disabilities (S834).

If the user's instruction is not any of the above instructions (N in S832), the process ends.

It goes without saying that FIGS. 8A and 8B are examples of processing of the terminal device 230, and other processing may be performed.

<Processes executed by the disabled person service support server in the disabled person support service>
FIG. 9 is a flowchart of a process executed by the disabled person service support server 210 in the disabled person information support service.

The process shown in FIG. 9 is realized by the CPU 401 of the disabled person service support server 210 executing a disabled person support program, that is, a second program stored in a storage unit such as an HDD 404.

When the terminal device 230 acquires the personal information described in the handicapped person's notebook of the user (disabled person) in S802 of FIG. 8A, the handicapped person service support server 210 receives the personal information from the terminal device 230. Alternatively, by receiving the image of the disability certificate from the terminal device 230, the disability service support server 210 may acquire the personal information described in the disability certificate by using the OCR function. (S901).

After that, in S806 of FIG. 8A, the terminal device 230 transfers the permission information, so that the handicapped person service support server 210 receives the permission information (S902).

Upon receiving the permission information, the disabled person service support server 210 connects to the public server 220, and based on the communication, acquires the user's disability certificate original information stored in the public server 220 (S903). ..

Then, the disabled person service support server 210 collates the personal information acquired in S901 with the disability certificate original information acquired in S903 (S904), and collates the authenticated information regarding the disabled person as a result of the collation, that is, the consistent information. To generate. Then, the handicapped person service support server 210 transmits the matching information to the terminal device 230 (S905). As a result, the terminal device 230 can acquire the matching information (S807 in FIG. 8A). As described above, here, the handicapped person service support server 210 stores the matching information in its own storage area.

<Processing of information provision for purchasing tickets for service provision server>
FIG. 10 is a flowchart of a ticket purchase process at the ticket purchase site of the service providing server 240, and here is a flowchart of the process at the disabled person service support server 210.

In the process of FIG. 10, when the terminal device 230 accesses the ticket purchase site and purchases a ticket (S834 in FIG. 8B), the terminal device 230 or the disabled person service is accessed by accessing the disabled person service support server 210. It is a process of providing the service providing server 240 with information about the handicapped person, preferably matching information, and more preferably information of the auxiliary equipment associated therewith from the support server 210. The matching information provided by the disabled person service support server 210 to the service providing server 240 is authenticated for the above personal information (S901 in FIGS. 7 and 9) among the information about the disabled person acquired from the terminal device 230. Corresponds to information.

The process shown in FIG. 10 is realized by the CPU 401 of the disabled person service support server 210 executing a disabled person support program, that is, a second program stored in a storage unit such as an HDD 404.

When a user (person with a disability) is connected to the ticket purchase site of the service providing server 240 via the terminal device 230, the user (person with a disability) accesses and logs in to the person with a disability service support server 210 (S1001). As a result, the handicapped person service support server 210 acquires instructions for providing various information to the service providing server 240 from the terminal device 230. Then, the disabled person service support server 210 includes a user (conformity information and / or auxiliary equipment information) stored so that the service is provided to the user (disabled person) from the service providing server 240 of the service providing system. Information about the disabled person) can be provided to the service providing server 240 (S1002).

As described above, when the terminal device 230 holds the matching information by communicating with the disabled person service support server 210, the terminal device 230 directly sends the matching information to the service providing server 240. May be provided.

The handicapped person service support server 210 outputs information that prompts the handicapped person to output an alert to the handicapped person so that the information about the handicapped person provided to the service providing server is input in advance from the handicapped person side device, that is, the terminal device 230. Further transmission may be performed. The information about the handicapped person previously input from the handicapped person side device, that is, the terminal device 230 is not limited to the information about the handicapped person including the information of the above-mentioned auxiliary device, but is the information requested from the service providing server 240 or requested. It may contain information that is likely. It is desirable that the disabled person service support server 210 holds in advance the information requested from the service providing server 240 or the information that is likely to be requested. Therefore, it is preferable that the disabled person service support server 210 inputs the information requested from the service providing server 240 or the information with a high possibility of being requested from the user (disabled person) terminal device 230 in advance. It is desirable to send a message prompting the user to input, in other words, information to output an alert to the terminal device 230.

The user (person with a disability) can input in advance the information requested from the service providing server 240 or the information that is likely to be requested in response to this message displayed on the terminal device 230. This information may be transmitted to and managed by the disabled person service support server 210.

By doing so, the user (person with a disability) can smoothly purchase the desired ticket from the service providing server 240.

The information requested from the service providing server 240, or the information that is likely to be requested, may include, for example, information such as the use of an auxiliary device such as a wheelchair described above, and the need for assistance. It would be nice to be able to include information about caregivers.

As described above, according to the above embodiment, the user (person with a disability) purchases a ticket on the ticket purchase site without presenting the disability certificate when purchasing the ticket on the ticket purchase site of the service providing server 240. It is possible to provide the ticket purchase site with information on persons with disabilities that have been authenticated for the purpose, that is, information on matching information or information on persons with disabilities including the matching information. This makes it possible to omit the input of information and the like regarding the disabled person, which is performed every time the ticket is purchased, and thus it is possible to further improve the convenience of the disabled person support service. Along with this, users (persons with disabilities) will be able to more accurately enjoy benefits such as assistance for persons with disabilities and discounts for persons with disabilities.

In the above embodiment, the terminal device 230, which is a computer, and the handicapped person service support server 210 cooperate with each other to execute the information processing method for supporting the handicapped person. That is, the terminal device 230 and the disabled person service support server 210 provide authenticated information, that is, matching information for information about the disabled person based on communication with the public server 220, which is a system under the control of a public organization. Generated. Then, either the terminal device 230 or the handicapped person service support server 210 authenticates based on the provision instruction to the service providing site, more specifically, the ticket purchasing site acquired from the terminal device 230 which is the user's device. Information about the user (person with a disability) including the completed information was provided to the site, that is, to the service provider side. However, the generation and provision of the matching information is not limited to being realized by the cooperation between the terminal device 230 and the disabled person service support server 210, and may be substantially realized by only one of them. .. Then, in the above embodiment, the first program is installed in the terminal device 230, and the second program is installed in the handicapped person service support server 210. In the above embodiment, the disability support program comprises a combination of the first program and the second program. However, the disability support program may consist of only one program.

In the above embodiment, the matching information and the like are provided to the service providing site on the service providing entity side. However, the service providing system on the service providing entity side is not limited to such a service providing site, and may be a service providing application installed on a computer.

Further, in the above embodiment, the purchase of an aircraft ticket has been described. However, the service provided by the service provider side is not limited to such a ticket, and may be a digital product, a point, a product for sale, or various rights. Further, discounts and the like that give preferential treatment to users are not limited to fares and the like, and may be points, fees, shipping charges, usage fees and the like. In short, the service may be one of the provision of tickets, the provision of tangibles, the provision of intangibles, and the provision of means of transportation.

For example, by providing the service providing server 240 with information about the disabled person including the authenticated information from the disabled person service support server 210 as described above, the terminal device 230 can change the information about the disabled person from the service providing server 240. Depending on the situation, you may receive a special ticket or the like that offers benefits such as discounts. Specific examples include transportation electronic cards such as Suica (registered trademark) by East Japan Railway Company. Even when this transportation electronic card is registered in the terminal device 230 for the disabled, the disabled person service support server 210 provides authenticated information, for example, information about the disabled including matching information to the service providing server 240. , The terminal device 230 enables registration of a special transportation electronic card in which information for receiving services such as discounts according to information on persons with disabilities is stored. Therefore, the user can receive services such as fare discount by using this special transportation electronic card registered in the terminal device 230. The electronic card recorded in the terminal device 230 in this way is not limited to the above-mentioned transportation electronic card. It goes without saying that other examples of electronic cards that can be stored in the terminal device 230 may be rechargeable cards, cards that are debited each time they are used, credit cards, loyalty cards, and the like. stomach. For example, the point card may be a special point card in which points are accumulated at a higher addition rate than the normal point addition rate.

The information about the disabled person provided from the disabled person service support server 210 to the service providing system, for example, the service providing server 240 is not limited to the information acquired from the terminal device 230, but is the information estimated from the acquired information. Can be included. Hereinafter, embodiments relating to this point will be described.

Next, a second embodiment of the present disclosure will be described. The second embodiment is mainly different from the first embodiment in that the disabled person service support server 210 holds information that can be provided for each of the plurality of service providing servers 240. In the following, this difference and related processing will be mainly described, and duplicate description will be omitted. In the following description, components that are the same as or similar to the components already described are similarly designated by the reference numerals used in the above description. As for the second embodiment, the same effect as described above is obtained in the first embodiment, and various changes and modifications described above are possible.

Here, for the sake of simplicity, it is assumed that the disabled person service support server 210 in the disabled person support system 200A of the second embodiment can cooperate with the three service providing servers 240. The number of service providing servers 240 in the disability support system of the second embodiment is three, but it may be one, two, or four or more. The three service providing servers 240 are a first service providing server 240A managed by the first railway company, a second service providing server 240B managed by the second airline company, and a third service providing server managed by the third taxi company. It is 240C (see FIG. 11). The terminal device 230 can be independently connected to each of these service providing servers 240A, 240B, and 240C. Along with the connection, it is possible to receive services such as provision of the above-mentioned information from the disabled person service support server 210 to the service providing server 240 (240A, 240B, 240C).

The handicapped person service support server 210 stores information corresponding to each of the first to third service providing servers 240A, 240B, and 240C in the storage area, for example, the HDD 404. Here, as shown in FIG. 12, the HDD 404 has a first storage area MA corresponding to the first service providing server 240A, a second storage area MB corresponding to the second service providing server 240B, and a third service providing server. There is a third storage area MC corresponding to 240C. Further, the HDD 404 has a common storage area MM for storing authenticated information regarding a disabled person, that is, the above-mentioned matching information, and a related storage area MR for storing information of related terms. Information on related terms is stored in advance in the related storage area MR. When the information provided to a certain service providing server 240 is updated, the handicapped person service support server 210 updates the stored information in the storage area of the service providing server 240 based on the changed information. Along with this, when the information provided to a certain service providing server 240 is updated, the handicapped person service support server 210 receives information provided to another service providing server 240 based on the changed information. Make a memory. This "memory" includes "update".

FIG. 13 is a block diagram of the disabled person service support server 210 in the second embodiment. The handicapped person service support server 210 in the second embodiment is different from the handicapped person service support server 210 in the first embodiment in the configuration of each functional unit of the terminal device connection unit 610 and the data storage unit 630. do. The disabled person service support server 210 in the second embodiment generally has the above-mentioned functions of the disabled person service support server 210 in the first embodiment.

The terminal device connection unit 610 has an input information acquisition unit 613 and an additional information prompting unit 614 in addition to the personal information acquisition unit 611 and the matching information providing unit 612.

The input information acquisition unit 613 acquires the information newly input from the terminal device 230 when the terminal device 230 is connected to the service providing server 240. When the terminal device 230 is connected to the service providing server 240, the user (disabled person) is logged in to the disabled person service support server 210 (S1001 in FIG. 10). Along with this, the disabled person service support server 210 provides the service providing server 240 with information about the user (disabled person) including the matching information and / or the information of the assistive device ((S1002 in FIG. 10) at this time. Can know the information provided to or about to be provided to the service providing server 240 through the display of the terminal device 230 or the like, and when there is a change, the information of the change (change information) can be input. The input information acquisition unit 613 acquires the information input at this time.

The data storage unit 630 can store various data acquired by the terminal device connection unit 610, the public server connection unit 620, and the service providing server connection unit 650. The data storage unit 630 includes a data update unit 631. The data update unit 631 updates the information in the storage area regarding the service providing server 240 at that time by using the information acquired by the input information acquisition unit 613. For example, consider the case where the information acquired by the input information acquisition unit 613 is the information of the auxiliary device related to the first service providing server 240A. For example, the information of the auxiliary equipment was the information of "wand", but when the information of "electric wheelchair" and "not foldable" was input, the data update unit 631 sent the first service providing server 240A. The information of the auxiliary device of the corresponding first storage area MA is updated with the information of "electric wheelchair" and "non-foldable". That is, the disabled person service support server 210 acquires the change information input from the terminal device 230 when providing the service providing system with the authenticated information, that is, the information about the disabled person including the matching information, and the acquired change information is used. Based on this, update the information about the memorized disabled person.

In this way, when the information different from the information stored up to that point regarding the first service providing server 240A, for example, the information of the auxiliary equipment such as "electric wheelchair" and "non-foldable" is input, the first service is provided. The information of the auxiliary equipment of the first storage area MA corresponding to the server 240A is updated with the information. Since this is an update with the data actually input by the user (person with a disability), it is preferable that the updated data is given the "actually input data" attribute, in other words, the actual data attribute. The information "cane" up to that point may be deleted by updating, or may be saved as past data. When the data of "wand" is saved, it is preferable to use it if the information of "wand" can also be used when connecting to the first service providing server 240A after that.

Further, the disabled person service support server 210 provides change information (change information) input from the terminal device 230 when providing authenticated information, that is, information about the disabled person including matching information to a certain service providing system (first service providing system). Based on the first change information), the related information of the first change information is derived, and the information provided to another service providing system (second service providing system) is stored using the related information. Do that. Performing this memory accompanies the above update and may be included in the update.

In the related storage area MR, for example, "wheelchair" and "has trouble walking" are defined as higher-level concepts of "electric wheelchair" and "manual wheelchair". In addition, "fixed type" is defined as a synonym for "non-foldable" related to "wheelchair". As described above, in the related storage area MR, terms and synonyms of the upper and lower concepts are collected in a tree shape, for example, and are stored in a searchable manner. That is, the related storage area MR stores information related to terms and the like associated with the upper concept and the lower concept (hereinafter, upper and lower concept information).

In this case, when the information of the auxiliary equipment of the first service providing server 240A is updated with the change information of "electric wheelchair" and "non-foldable", this change information is used to make the second of the second service providing server 240B. The information of the auxiliary device of the storage area MB and / or the information of the auxiliary device of the third storage area MC of the third service providing server 240C is stored. At this time, it is preferable that the information of the auxiliary equipment of the second storage area MB and / or the third storage area MC can be stored as it is by using the change information of "electric wheelchair" and "non-foldable". However, if this is not the case, the related information, which is the information estimated from the change information, is stored by referring to, for example, the upper-lower conceptual information stored in advance to derive the upper-lower conceptual information of the change information. Is done. When deriving related information such as higher-level conceptual information, the information stored in the related storage area MR is referred to. The data update unit 631 derives, for example, information of "fixed type" which is treated as a synonym of "non-foldable" with respect to the second service providing server 240B managed by the second airline company. At this time, it is preferable that the input item information such as the ticket purchase site of the second service providing server 240B is referred to. Further, the data updating unit 631 searches for higher-level conceptual information regarding, for example, an "electric wheelchair" with respect to the third service providing server 240C managed by the third taxi company, and derives the information "wheelchair". Based on the higher-level conceptual information derived in this way, the information provided to other service providing servers is updated.

As described above, the first change information input from the terminal device 230 when the handicapped person service support server 210 provides the information about the handicapped person including the authenticated information to the first service providing system is the first. The related information of the change information of 1 is derived, and the information provided to another second service providing system is stored, that is, updated, etc. using the related information. The related information at this time is not the data actually input by the user (person with a disability), but the data estimated from the data actually input. Therefore, it is preferable that the updated data is given the "estimated data" attribute, in other words, the estimated data attribute. By doing so, it is preferable that the user is requested to confirm or is prompted to confirm the information to which the estimated data attribute is given when using the second service providing system. It is preferable that the information stored up to that point is stored without being erased by updating. This is because when the use of the information of the estimated data attribute is denied by the confirmation by the user, the information stored up to that point is used in the same way as before.

For example, as the degree of disability progresses, the level of disability may rise, the disability may recover, or it may go up and down repeatedly. Also, for example, some users use multiple assistive devices properly. Users may own and use both foldable wheelchairs and electric wheelchairs. For this reason, the data does not overwrite the information to which the estimated data attribute is given, but the past input data is also saved, the latest data is adopted as the default, and the past data can also be selected. It is good to set it to. Further, the latest input data may be used as the default so that the time when a plurality of data have been input can be known, and the data input in the past may be selected by going back to the past.

The additional information prompting unit 614 of the terminal device connection unit 610 inputs information accompanying the change information to the terminal device 230 when there is an item for which additional input by the user is preferable in connection with the update process of the data update unit 631. A prompting display or voice is output to the terminal device 230. For example, if there is an arbitrary item related to the size of the wheelchair in the input item field of "wheelchair" related to the first service providing server 240A, this item can be filled with the change information of "motorized wheelchair" and "non-foldable". Can not. Therefore, the additional information prompting unit 614 may prompt the terminal device 230 for further input so that the input of this item is performed in advance or proactively.

The above-mentioned processing in the handicapped person service support server 210 in the second embodiment will be further described with reference to the flowchart of FIG. The following description assumes, as an example, a case where the handicapped person service support server 210 acquires newly input information from the terminal device 230 when the terminal device 230 connects to the first service providing server 240A. ..

The process shown in FIG. 14 is realized by the CPU 401 of the disabled person service support server 210 executing a disabled person support program, that is, a second program stored in a storage unit such as an HDD 404.

The handicapped person service support server 210 acquires input information regarding the first service providing server 240A (S1401). The input information at this time is the information of the auxiliary equipment, and is the change information of "electric wheelchair" and "non-foldable".

The handicapped person service support server 210 updates the information of the auxiliary device of the first storage area MA of the first service providing server 240A by using the acquired change information about the first service providing server 240A (S1402). As a result, the information of the auxiliary device of the first storage area MA is rewritten from "cane" to "electric wheelchair" and "non-foldable".

The information on this change is information on auxiliary equipment. The handicapped person service support server 210 also cooperates with the second and third service providing servers 240B and 240C, and each has a storage area MB and MC having an item about information of an auxiliary device. Therefore, the handicapped person service support server 210 can update the information regarding the second and third service providing servers 240B and 240C with the change information regarding the first service providing server 240A by the function of the data updating unit 631. Judgment (Y in S1403).

However, since the input items of the first to third service providing servers 240A, 240B, and 240C fluctuate, the change information cannot be used as it is in many cases (Y in S1404). When the items are the same and the change information can be used as it is (N in S1404), the process of S1407 described later is performed.

When the change information cannot be used as it is (Y in S1404), it is determined whether or not it can be handled by the higher-level concept (S1405). This is done by comparing the input items of the first to third service providing servers 240A, 240B, 240C. At this time, the handicapped person service support server 210 may refer to the information stored in the related storage area MR.

When it is possible to deal with the upper concept (Y in S1405), the disabled person service support server 210 derives the upper concept information by referring to, for example, the upper and lower concept information by using the information stored in the related storage area MR (Y). S1406). Then, the handicapped person service support server 210 updates, for example, the storage of the information provided to the second and third service providing servers 240B and 240C by using the higher-level conceptual information (S1407).

On the other hand, when the change information can be used as it is (N in S1404), the information provided to the second and third service providing servers 240B and 240C in the change information of the first service providing server 240A is stored (S1407). ).

On the other hand, when the change information regarding the first service providing server 240A cannot store the information provided to the second and third service providing servers 240B and 240C (N in S1403), or when it cannot be dealt with by the higher concept (N). In S1405, N), the additional information prompting unit 614 functions. As a result, the handicapped person service support server 210 outputs information such as a display or voice to prompt the user to input information accompanying the change information, that is, additional information (S1408). ). As a result, when the user inputs additional information, the handicapped person service support server 210 updates each information of the second storage area MB and / or the third storage area MC with the additional information.

As described above, since the information provided to other service providing servers is stored using the change information input by one service providing server, it is possible to further enhance the convenience of the disabled person support service to the user. It will be possible. And if the memorization is limited to the utilization of the change information as it is and the utilization of the superordinate conceptual information (or the utilization of the information of synonyms), there is a problem with the memorized information. It is possible to prevent unintentional updates.

As described above, in the second embodiment, based on the first change information regarding the first service providing system, the related information of the first change information is derived, and the related information is used for another second. The information provided to the service provision system of the above was stored, that is, updated. However, the derivation and utilization of this related information is not limited to this. For example, regardless of the access to the service providing system, for example, at the time of non-access, related information may be derived based on the information (input information) input from the device on the handicapped side and utilized.

For example, regardless of the access to the service providing system (third service providing system), the input information other than the authenticated information among the information about the disabled person input from the device on the disabled side is acquired, and the input information is used as the input information. Related information may be derived based on the related information, and the information provided to the service providing system (fourth service providing system) may be stored using the related information. This example will be described with reference to the flowchart of FIG. However, in the flowchart of FIG. 15, the steps corresponding to the steps of FIG. 14 are assigned the same step numbers as those of FIG. 14, and the duplicate detailed description is omitted.

The process shown in FIG. 15 is a disability support program, that is, a second disability support program in which the CPU 401 of the disability service support server 210 is stored in a storage unit such as an HDD 404 in the disability support system 200A of the second embodiment. It can be achieved by running the program.

In the following description based on the flowchart of FIG. 15, the information of the auxiliary equipment such as "electric wheelchair" and "non-foldable" input via the information input screen of the terminal device 230 which is the handicapped person side device is the handicapped person service. The case where the information is acquired by the support server 210 will be described. The information input screen is for inputting information other than the authenticated information, that is, input information, among the information about the disabled person in advance, regardless of whether or not the terminal device 230 is accessing any of the service providing systems. It is a screen, for example, which enables input of information on auxiliary equipment.

The handicapped person service support server 210 acquires the input information input via the information input screen of the terminal device 230 (S1401). The input information at this time is the information of the auxiliary equipment, and is the information of "electric wheelchair" and "non-foldable". This step S1401 may be performed by the input information acquisition unit 613.

The handicapped person service support server 210 further acquires the designated information of the new service input via the information input screen of the terminal device 230 (S1501). For example, information that the "taxi service" associated with the third taxi company is selected is acquired from the list of services or companies that can provide information from the disabled person service support server 210.

As for the information regarding the third service providing server 240C of the third taxi company, the input information itself from the information input screen of the terminal device 230 cannot be used as it is (Y in S1404). When the specified information of the new service that can use the information input from the input screen as it is is acquired (N in S1404), the process of S1407 described later is performed.

When the input information cannot be used as it is (Y in S1404), the higher-level concept can be used. Therefore, the disabled person service support server 210 uses the information stored in the related storage area MR to refer to, for example, the upper-level and lower-level concept information. Then, the higher-level conceptual information is derived (S1406). Then, the disabled person service support server 210 updates, for example, the storage of the information provided to the third service providing server 240C of the new service by using the higher-level conceptual information (S1407). This step S1407 may be performed by the data storage unit 630, particularly the data update unit 631.

On the other hand, when the specified information of the new service that can use the input information as it is is acquired (N in S1404), the storage of the information provided to the service providing server of the new service, for example, the first service providing server 240A is executed. (S1407).

As described above, the items on the above information input screen of the device on the disabled side can correspond to any of the service providing servers 240 capable of providing information from the disabled person service support server 210, so that the disabled person service support server 210 can be used. It is built by the administrator of. Further, the items on the information input screen are constructed by the administrator of the handicapped person service support server 210 or the like so that any service providing server 240 can be supported with less input from the terminal device 230. There is.

As described above, regardless of the access to the service providing server 240, the information stored in the related storage area MR, for example, the upper / lower conceptual information, is used based on the input information input via the device on the disabled side. , It is possible to derive related information such as higher-level conceptual information and utilize it. Therefore, the input by the user (person with a disability) can be further reduced.

It should be noted that each step included in the processing of each of the above embodiments can be executed by changing the order as long as there is no contradiction. Further, as long as there is no contradiction, a plurality of steps may be executed at the same time, or a specific step may be skipped.

200 Person with a disability support system 210 Person with a disability service support server 220 Public server 230 Terminal device 240, 240A, 240B, 240C Service provision server 250 Network 302 Storage device 303 Display / operation unit 304 Communication unit 305 Imaging unit 306 Storage control unit 307 External Memory 510 Person with a disability service support server connection unit 511 Personal information provision unit 512 Permission information provision unit 513 Consistency information acquisition unit 520 Public server connection unit 521 Authentication request unit 522 Permission information acquisition unit 530 Data generation unit 540 Data storage unit 550 Screen generation Unit 560 Service provision server connection unit 610 Terminal device connection unit 611 Personal information acquisition unit 612 Consistency information provision unit 613 Input information acquisition unit 614 Additional information prompting unit 620 Public server connection unit 621 Disability certificate original information acquisition unit 630 Data storage unit 631 Data update unit 640 Data collation unit 650 Service provision server connection unit

Claims (15)

At least one computer
Generating authenticated information about the disabled person obtained from the disabled device based on communication with a system under the control of a public organization.
Information about the disabled person including the authenticated information is provided to the service based on the provision instruction to the service providing system acquired from the device on the disabled side so that the service is provided from the service providing system to the disabled person. To provide to the providing system and
And run
The information about the disabled person includes information requested or likely to be requested from the service providing system.
The at least one computer manages information about the disabled person corresponding to each of the plurality of service providing systems by dividing the storage area.
Information processing method for people with disabilities. The information about the handicapped person includes information estimated from the information acquired from the handicapped person side device.
The information processing method for supporting persons with disabilities according to claim 1 . At least one computer
Generating authenticated information about the disabled person obtained from the disabled device based on communication with a system under the control of a public organization.
Information about the disabled person including the authenticated information is provided to the service based on the provision instruction to the service providing system acquired from the device on the disabled side so that the service is provided from the service providing system to the disabled person. To provide to the providing system and
And run
The information about the handicapped person includes information estimated from the information acquired from the handicapped person side device .
Information processing method for people with disabilities. The service is one of the provision of a ticket, the provision of tangible property, the provision of intangible property, and the provision of transportation means.
The information processing method for supporting persons with disabilities according to any one of claims 1 to 3 . The at least one computer
Sending information to output an alert prompting the handicapped person to the handicapped person side device so that the information about the handicapped person provided to the service providing system is input in advance from the handicapped person side device.
To execute further,
The information processing method for supporting persons with disabilities according to any one of claims 1 to 4 . The at least one computer
Acquiring the change information input from the handicapped person side device when providing the information about the handicapped person including the authenticated information to the service providing system, and
Further updating the stored information about the disabled person based on the acquired change information.
The information processing method for supporting persons with disabilities according to any one of claims 1 to 5 . The at least one computer
Along with updating the stored information about the disabled person, further executing the output of the information prompting the disabled person to input the information accompanying the change information to the disabled person side device.
The information processing method for supporting persons with disabilities according to claim 6 . At least one computer
Generating authenticated information about the disabled person obtained from the disabled device based on communication with a system under the control of a public organization.
Information about the disabled person including the authenticated information is provided to the service based on the provision instruction to the service providing system acquired from the device on the disabled side so that the service is provided from the service providing system to the disabled person. To provide to the providing system and
Acquiring the change information input from the handicapped person side device when providing the information about the handicapped person including the authenticated information to the service providing system, and
To update the stored information about the disabled person based on the acquired change information.
Along with updating the stored information about the handicapped person, the information that prompts the handicapped person to input the information accompanying the change information is output to the handicapped person side device.
To execute,
Information processing method for people with disabilities. Updating the stored information about the disabled person
Information related to the first change information based on the first change information input from the person with a disability side device when the information about the person with a disability including the authenticated information is provided to the first service providing system. The related information is used to store the information provided to the second service providing system.
The information processing method for supporting persons with disabilities according to any one of claims 6 to 8 . Performing the above memory is
The information processing method for supporting a person with a disability according to claim 9 , further comprising deriving the higher-level conceptual information of the first change information by referring to the upper-lower-level conceptual information stored in advance. The at least one computer
Acquiring input information other than the authenticated information among the information about the disabled person input from the disabled person side device regardless of the access to the third service providing system, and
It includes deriving related information based on the acquired input information and storing the information provided to the fourth service providing system using the related information.
The information processing method for supporting persons with disabilities according to any one of claims 1 to 10 . At least one computer
Generating authenticated information about the disabled person obtained from the disabled device based on communication with a system under the control of a public organization.
Information about the disabled person including the authenticated information is provided to the service based on the provision instruction to the service providing system acquired from the device on the disabled side so that the service is provided from the service providing system to the disabled person. To provide to the providing system and
Acquiring input information other than the authenticated information among the information about the disabled person input from the disabled person side device regardless of the access to the third service providing system, and
Deriving related information based on the acquired input information, and storing the information provided to the fourth service providing system using the related information.
To execute,
Information processing method for people with disabilities. Performing the storage of the information provided to the fourth service providing system
The information processing method for supporting a disabled person according to claim 11 or 12 , further comprising deriving the superordinate conceptual information of the input information by referring to the superordinate conceptual information stored in advance. A program for causing at least one computer to execute the information processing method for supporting persons with disabilities according to any one of claims 1 to 13 . An information processing apparatus for supporting persons with disabilities, comprising a control unit for executing the information processing method for supporting persons with disabilities according to any one of claims 1 to 13 .

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