JP2023171013A - Service provision support method and program - Google Patents

Abstract

To provide a configuration capable of further enhancing security when providing personal information such as information on a physical disability certificate for service provisions.SOLUTION: A service provision support method according to one embodiment of the present disclosure comprises the steps of: acquiring information identifying a service transaction pertaining to service provision by a service provision system and information identifying a first user among one or a plurality of users via an application that has authenticated the first user; extracting personal information of the first user from a management system for managing personal information based on the information identifying the first user; and providing the information identifying the service transaction and the personal information of the first user to the service provision system.SELECTED DRAWING: Figure 12

Description

The present disclosure relates to methods and programs directed to assisting persons with physical disabilities and the like.

In recent years, portable information terminals such as mobile phones have come to be used as devices for storing electronic tickets, certificates, payment information, and the like. Therefore, various techniques for providing security to such stored information in mobile information terminals have been proposed, and some have been put into practical use (for example, see Patent Document 1).

On the other hand, services have conventionally been provided that provide discounts on various ticket prices upon presentation of a disability certificate or the like. In this service, the service provider visually checks the disability certificate presented by the user and determines whether or not to provide the user with a service such as a discount on fees. On the other hand, in order to automate discounts, there is a technology that provides a service in which the user reads their personal number card and payment card into a device set up at the facility, and then pays for the discounted fee. (For example, see Patent Document 2).

Under such circumstances, the present applicant proposes a configuration aimed at supporting people with disabilities (see Patent Document 3). The technology of Patent Document 3 retains some or all of the first information regarding a person with a disability, and allows a system under the management of a public organization to access the system using authentication information owned by the person with a disability. If the connection is successful, transmitting permission information sent from the server device to the system, which is required when the server device obtains second information about the disabled person from the system, to the server device; Receive matching information including information regarding whether or not the first information and the second information match from the server device, and display part or all of the first information and the matching information. cause the terminal device to execute the process.

Patent No. 4572519 JP 2015-95153 Publication Patent No. 6851660

By the way, it is conceivable that automatic payment machines for various tickets may read information from a physical disability certificate, for example, and apply a discount. However, there are also problems with the security management of automatic payment machines, and there are issues with providing physical disability certificate information to automatic payment machines.

This disclosure makes it possible to further enhance security and support the provision of more convenient services when providing personal information such as information on a physical disability certificate for services provided at automatic payment machines, etc. The purpose is to provide a configuration.

A first aspect of the present disclosure includes:
The first user who has authenticated the first user receives information specifying a service transaction related to service provision by the service providing system and information specifying the first user among one or more users. be obtained through an application that accepts the instructions for;
Extracting personal information of the first user from a management system that manages personal information based on information identifying the first user;
providing information identifying the service transaction and personal information of the first user to the service providing system;
Provide a service provision support method with

Preferably, providing to the service providing system includes information identifying the service transaction and the first user, such that the service providing system provides added value for the first user with respect to the service provision. The personal information of the first user is provided to the service providing system.

Preferably, in the service provision support method described above, the information specifying the service transaction and the information specifying the second user among the one or more users are used to authenticate the second user. the second user's personal information from the management system based on information identifying the second user; Extracting and providing information to the service providing system provides information identifying the service transaction and personal information of the second user to the service providing system.

Preferably, the providing to the service providing system provides only predetermined items of personal information in accordance with the service provision related to information identifying the service transaction, out of the stored personal information. Including.

Preferably, before providing the personal information to the service providing system, a user authenticated by the application is inputted with an indication of intention to allow the authenticated user's personal information to be provided to the service providing system. The method further comprises: requesting the application to communicate a prompt to the authenticated user to do so.

Preferably, the personal information includes at least one of information on a physical disability notebook, information on a mentally disabled health and welfare notebook, and information on a rehabilitation notebook.

A second aspect of the present disclosure includes:
In providing a service by the service providing system, the service providing system is configured to provide the user with added value in order to allow the service providing system to provide added value related to the user receiving the service to the service transaction related to the service providing. A method of providing personal information of
obtaining information identifying the service transaction;
Information identifying the user is sent to a management system that is capable of communicating with the service providing system and manages the personal information so as to send the personal information corresponding to the acquired information identifying the service transaction to the service providing system. and information identifying the service transaction.

Preferably, acquiring the information identifying the service transaction further includes acquiring information identifying the service transaction from another user using the service transaction.

Preferably, the method further includes transmitting to the user a prompt prompting the user to input an expression of intent authorizing the service providing system to provide the personal information corresponding to the acquired information identifying the service transaction. Including further.

In the method of the second aspect, the personal information may include at least one of information on a physical disability certificate, information on a mentally disabled health and welfare notebook, and information on a rehabilitation notebook.

The present disclosure also provides a program that causes a computer to execute the method of the first aspect or the method of the second aspect.

According to the disclosed technology, when providing personal information such as information on a physical disability certificate for service provision, it is possible to further enhance security and support the provision of more convenient services.

Example of disability certificate Overall configuration of the support system for persons with disabilities according to the first embodiment Hardware block diagram of terminal device Hardware block diagram of disability service support server Software block diagram of terminal device Software block diagram of disability service support server Examples of personal information read from a disability certificate and original information on a disability certificate Flowchart of processing executed by the terminal device Flowchart of processing executed by the disability service support server Configuration diagram of support system for persons with disabilities in service provision Block diagram of service provision system Flowchart of service provision in the first embodiment Configuration diagram of a support system for persons with disabilities in service provision in the second embodiment Software block diagram of the terminal device in the second embodiment Flowchart of service provision according to the second embodiment Configuration diagram of a support system for persons with disabilities in service provision in the third embodiment Software block diagram of the terminal device in the third embodiment Flowchart of service provision in the third embodiment

An embodiment will be described below with reference to the drawings. First, a first embodiment will be described.
However, the embodiments described below are merely examples, and are not intended to limit the scope of the claims. Further, in the following, an embodiment will be described in which a service is provided to a user who has a disability certificate, but the notebook held by the user is not limited to a disability certificate. It may be a notebook or a rehabilitation notebook.

<Disability certificate>
First, I will explain about the disability certificate. A disability certificate is a general term for notebooks that can be obtained by people with disabilities.

FIG. 1 shows a physical disability certificate 100 issued by a local government. Depending on the type of disability, disability certificates include physical disability certificates issued to people with physical disabilities, rehabilitation certificates issued to people with intellectual disabilities, and mental illness certificates issued to people with mental illnesses. There are various types such as the Health and Welfare Handbook for Persons with Disabilities. In addition, the disability certificate includes a grade indicating the degree of disability. In addition to this class, there are ``Class 1'' and ``Class 2,'' which are mainly used for discounting railway fares. Non-railway service providers also provide services based on the above classes or categories. Additionally, services such as taxis may provide ancillary services such as transporting wheelchairs for people with disabilities.

For example, in the case of a physical disability certificate, the degree of disability is determined from grade 1 to grade 6. In the example of FIG. 1, it is shown that the physical disability degree grade 101 is "grade 2".

Further, in the example of FIG. 1, it is shown that the Passenger Railway Company passenger fare reduction 102 is "Type 1".

Generally, the service provider visually checks the disability certificate presented by the user and determines whether or not to provide the user with a service such as a discount on fees.

<Registration of disability certificate information>

<Overall structure of support system for persons with disabilities>
FIG. 2 shows the overall configuration of a support system for persons with disabilities 200 for realizing a support service for persons with disabilities according to this embodiment.
As shown in FIG. 2, the disabled person support system 200 includes a disabled person service support server 210, a public server 220, a terminal device 230, and a service provision system 240.

The disabled person service support server 210 is a server managed by a person who provides disabled person support services.
The disabled person service support server 210 acquires and stores personal information, including information written in a disabled person's notebook, transmitted from the terminal device 230 by the user (disabled person). Furthermore, the disabled person service support server 210 acquires the original disability certificate information from the public server 220 using the permission information transmitted from the terminal device 230 held by the user. Then, the personal information is compared with the original information on the disability certificate, and matching information is provided to the terminal device 230 owned by the user based on the comparison result. The disabled service support server 210 also manages users' personal information including matching information. Here, the disabled person service support server 210 manages personal information of users including matching information in association with each user, that is, in association with information that specifies each user.
Note that the service support server 210 for persons with disabilities is managed by a person who provides support services for persons with disabilities.

The service providing system 240 is a system managed by a service provider. Here, as will be described later with reference to FIG. 10, the service providing system 240 includes a server (hereinafter referred to as a service server) 240A, which is a computer managed by a service provider that provides a ticket sales service, and a terminal that can communicate with this server 240. device (hereinafter referred to as a service terminal) 240B. The services provided by the service providing system 240 are not limited to ticket sales services, but may also be payment services related to the provision of various products or services, such as parking lot management services. Further, the service providing system 240 may include a service server 240A, but may not include a service terminal 240B.

The public server 220 is, for example, a server managed by a public organization such as a government or a local government.
The public server 220 manages various types of personal information, including information on the original disability certificate of each user, in association with each user.

The terminal device 230 may be a mobile terminal such as a smartphone, a laptop terminal, or the like with a display screen. Although FIG. 2 shows one terminal device 230, the number of terminal devices 230 in the support system for persons with disabilities 200 is not limited to one, but is generally plural, and this may include other devices, The same applies to the service terminal 240B in FIG. 10, for example.
It is assumed here that the terminal device 230 is owned by a user (person with a disability). In the handicapped person support system 200, a handicapped person support program is preinstalled in the terminal device 230, and by executing the handicapped person support program, the application is activated and becomes operational. Alternatively, the terminal device 230 may be activated to provide a desired function by logging into a website or the like existing on the network. When a user inputs account information into the terminal device 230 (or by reading information from a card equipped with a predetermined IC chip, etc.), the application becomes an application that authenticates the user and provides services for people with disabilities. Connect to support server 210.
Furthermore, the terminal device 230 can display disabled person information including the matching information.

The disabled person service support server 210 and the public server 220 are connected to each other via a network 250 such as the Internet. Similarly, the disabled person service support server 210 and the terminal device 230 are connected to each other via a network 250 such as the Internet. The service providing system 240 is interconnected with the disabled service support server 210 via a network 250 such as the Internet. The service providing system 240 may be connected to the terminal device 230 via a network 250. Note that although the above-described service server 240A and service terminal 240B in the service providing system 240 are connected to each other via the network 250, they may be connected via a dedicated line.

<Hardware configuration of terminal device>
FIG. 3 is a block diagram showing an example of the hardware configuration of the terminal device 230.
As shown in FIG. 3, the terminal device 230 includes a CPU 301, a storage device 302, a display/operation section 303, a communication section 304, a photographing section 305, a storage control section 306, and the like. The storage control unit 306 controls storage and reading of information in and from the external memory 307 . External memory 307 includes a USB memory, a memory card, and the like. A disability support program that implements each embodiment may be stored in the storage device 302 or the external memory 307. The application starts by putting this disability support program into an execution state. This application is an application that authenticates the user by registering the user who handles the terminal device 230 and inputting account information by the user.

The CPU 301 is a calculation device that controls the entire terminal device 230 in an integrated manner. In particular, the CPU 301 executes a disability support program and provides the disability support service of this embodiment. The disabled person support program is executed by the CPU 301.

The storage device 302 stores various personal information of the user, a support program for the disabled, and the like.
The display/operation unit 303 presents information to the user and accepts operations by the user. The display/operation unit 303 includes, for example, a touch panel.
The communication unit 304 can control communication via the telephone communication network. Further, the communication unit 304 may have, for example, near field communication (NFC) so that information can be acquired from an IC card or the like.
The photographing unit 305 includes a lens 514a, an image sensor, and the like, and acquires a photographed image.

<Hardware configuration of the service support server for persons with disabilities>
FIG. 4 is a block diagram showing an example of the hardware configuration of the service support server 210 for persons with disabilities.
As shown in FIG. 4, the disabled person service support server 210 includes a CPU 401, a RAM 402, a ROM 403, an HDD 404, a network I/F 405, and the like.

The CPU 401 is a calculation device that centrally controls the entire service support server 210 for persons with disabilities. The CPU 401 executes a program stored in the RAM 402, ROM 403, or HDD 404, for example.

The HDD 404 can record various types of information including the original disability certificate information and matching information.
Network I/F 405 is an interface that realizes communication between public server 220, terminal device 230, and service providing system 240. The disabled person service support server 210 sends and receives information to and from the public server 220 and the terminal device 230 via the network I/F 405.

<Block diagram of terminal device>
FIG. 5 is a block diagram of the terminal device 230.
The terminal device 230 includes a disability service support server connection section 510, a public server connection section 520, a data generation section 530, a data storage section 540, a screen generation section 550, and an instruction reception section 570.

The disability service support server connection unit 510 includes a personal information providing unit 511, a permission information providing unit 512, a matching information obtaining unit 513, and a provision permission unit 514.
The personal information providing unit 511 transmits the user's personal information acquired from the disability certificate to the disability service support server 210.
The permission information providing unit 512 transmits the permission information acquired from the public server 220 to the service support server 210 for persons with disabilities.
The matching information acquisition unit 513 receives matching information, which is the result of comparing the personal information with the original handbook information, from the handicapped person service support server 210.
The provision permission unit 514 transmits information for providing the user's personal information obtained from the disability certificate, preferably matching information, to the service providing system 240 to the disability service support server 210.

The public server connection section 520 includes an authentication request section 521 and a permission information acquisition section 522.
The authentication request unit 521 transmits the user's authentication information to the public server 220.
The permission information acquisition unit 522 receives permission information from the public server 220 that allows the disability service support server 210 to access the public server 220, which is obtained as a result of transmitting the user's authentication information to the public server 220. .

The data generation unit 530 generates personal information of the user (person with a disability) from the disability notebook.
The data generation unit 530 may generate personal information of the user (person with a disability) from the image of the disability notebook using an OCR function. More preferably, the data generation unit 530 sends the image of the disability certificate to the disability service support server 210, and receives the personal information extracted from the disability certificate image by the disability service support server 210, thereby generating the personal information. It may also be generated. The disability service support server 210 acquires the photograph (image) of the disability certificate itself, and digitizes the information on the disability certificate on the disability service support server 210 side, thereby transmitting the disability certificate to the terminal device 230. The level of accuracy (reliability) of digitized information on disability certificates can be increased compared to digitization using OCR, etc.
The data storage unit 540 stores various data generated by the data generation unit 530 and various data acquired by the disability service support server connection unit 510 and the public server connection unit 520.
The screen generation unit 550 generates, for example, an image of a disability certificate, information related to a disabled person including personal information written in the disability certificate, or personal information and information about a disabled person stored in the public server 220 of a public institution system. A display screen containing matching information related to the result of matching with the original notebook information is generated. The matching information includes information indicating whether or not the results of all items common to the personal information and the original disability certificate information match in this matching, as well as information indicating that the matching has not been performed yet. may be included.
The instruction receiving unit 570 receives instructions from the user (person with a disability). The instructions include an instruction to display a disability information screen, a verification instruction, and an instruction to obtain information from the service providing system 240.

<Block diagram of service support server for persons with disabilities>
FIG. 6 is a block diagram of the service support server 210 for persons with disabilities.
The disabled person service support server 210 includes a terminal device connection section 610, a public server connection section 620, a data storage section 630, a data verification section 640, and a service provision connection section 650.

The terminal device connection section 610 includes a personal information acquisition section 611 , a matching information provision section 612 , and a permission information acquisition section 613 .
The personal information acquisition unit 611 receives the user's personal information acquired from the disability certificate from the terminal device 230.
The matching information providing unit 612 transmits matching information, which is the result of comparing the personal information with the original disability certificate information obtained from the public server 220, to the terminal device 230.
The permission information acquisition unit 613 receives information for providing personal information to the service providing system 240, that is, permission information, from the terminal device 230.

The public server connection section 620 has a disability certificate original information acquisition section 621.
The disability certificate original information acquisition unit 621 requests the public server 220 for the disability certificate original information, and receives the disability certificate original information from the public server 220 .
The service providing connection unit 650 can send and receive various information related to service provision to and from the service providing system 240.

The data storage unit 630 can store various data obtained by the terminal device connection unit 610, the public server connection unit 620, and the service provision connection unit 650.
The data matching unit 640 matches the personal information stored by the data storage unit 630 and the original disability certificate information obtained from the public server 220.

<Original information on disability certificate>
FIG. 7 is an example of personal information and disability certificate original information read from a disability certificate.
As shown in Figure 7(b), the disability certificate original information includes, but is not limited to, the disability type/grade/issuer municipality/number/issue date/update date of each user (disabled person). For example, a passenger fare reduction may also be included. The original disability certificate information is stored on a public server 220 managed by a public organization such as the government.

The disabled person service support server 210 holds the user's personal information acquired from the terminal device 230 in association with the user's account.
As shown in FIG. 7(a), the personal information managed by the disability service support server 210 includes name/date of birth/type of disability/class/passenger fare reduction/issuer municipality/number/expiration date/date of issue/ Includes update date.
When a user (a person with a disability) uses a support service for a person with a disability, the user (person with a disability) can register his/her own personal information in the service support server 210 for a person with a disability in advance. As already explained, this personal information includes data acquired from a photographed image of a disability certificate.

The service support server for persons with disabilities 210 receives personal information including information extracted from the disability certificate (FIG. 7(a)) and the original information on the disability certificate received from the public server 220 (FIG. 7(b)). Verify.
In this verification, if all items that are common to both the personal information and the original disability certificate information match, the disability service support server 210 determines whether the personal information is the disability held by the public server 220. Generates matching information that includes matching with the original information on the person's personal notebook.
On the other hand, if there is even one item that does not match in this verification, the service support server for persons with disabilities 210 generates matching information that includes information indicating that the personal information does not match the original information on the disability certificate. In this case, the terminal device 230 is notified of the mismatch and requests to re-acquire the image of the disability certificate, re-send the personal information, etc.

<Processing executed by the terminal device to generate matching information>
FIG. 8 is a flowchart of processing executed by the terminal device 230.
Note that the process shown in FIG. 8 is realized by the CPU 301 of the terminal device 230 executing a disability support program installed in the terminal device 230.

It is assumed that the user (person with a disability) registers his or her own account using the terminal device 230 that he or she owns, and holds a user ID and password. Account registration is performed by connecting the terminal device 230 to the service support server 210 for persons with disabilities. The combination of user ID and password is stored in the disability service support server 210. Note that account registration is not limited to the above process; account registration may be performed using an existing SNS account, or a combination of biometric authentication, two-step authentication using a mobile phone, etc. may be done. At the time of user registration, the user's name, date of birth, address, e-mail address, telephone number, etc. may be registered.

First, the process up to the terminal device 230 receiving matching information will be described using FIG. 8. Note that the terminal device 230 may hold default matching information until it receives matching information from the service support server 210 for persons with disabilities. It is desirable that the default matching information includes information that has not yet been matched.

A user (person with a disability) logs into an already registered account using an ID and password. If the login is successful, the application that authenticates the user is activated, and information can be exchanged between the terminal device 230 and the disability service support server 210 (S801). Note that when the user is in the logged-in state, the application that authenticates the user is in an active state, and the processing in FIG. 8 and the processing in FIG. 12 can be executed.

The terminal device 230 acquires personal information written in a disability notebook owned by the user (disabled person). Note that this personal information may be part of the information listed in the disability certificate. Furthermore, in connection with the acquisition of this personal information, information that is not recorded in the disability certificate, for example, information on auxiliary devices such as the fact that the user (disabled person) uses a wheelchair may be acquired.

Information regarding the disabled person, that is, personal information, is stored in the storage device 302 of the terminal device 230, etc. (S802).
For example, when a user captures an image of a disability certificate using an image sensor provided in the terminal device 230, the terminal device 230 acquires an image of the disability certificate from the captured image. Then, the terminal device 230 acquires the personal information written in the disability certificate (see FIG. 7) through character recognition processing. The acquired personal information is transmitted to the service support server 210 for persons with disabilities. In this character recognition, the format of each disability certificate is stored in advance, and the recorded format can be used to improve the accuracy of character recognition. For example, first, it is recognized which format the disability certificate is. For example, if it is known that the format is that of Prefecture A's disability certificate, it is possible to predict where and what information is written. Therefore, character recognition can be performed with higher accuracy by performing character recognition based on the format.
Alternatively, as already described, the service support server 210 for persons with disabilities may obtain the personal information (see FIG. 7) written in the handicap notebook from this image by character recognition processing. This personal information will be sent from the disability service support server 210 to the terminal device 230. Note that the result of the character recognition process in the service support server 210 for persons with disabilities may be visually checked by the operator.

It is checked whether the user (disabled person) has given an instruction to perform a consistency check with information from public institutions (S803). If this check is NO, the process ends. If this check is YES, the process moves to S804.

For example, the terminal device 230 communicates with an IC card on which authentication information for identifying the user recorded in a public institution is recorded, via short-range wireless communication provided in the terminal device 230.
This authentication information is received in encrypted form by the public server 220 via the terminal device 230. If the authentication information is valid, the user's (disabled person) operation is authenticated and a connection is established between the terminal device 230 and the public server 220 (S804).

When the operation of the user (person with a disability) is authenticated (Y in S805), the terminal device 230 receives permission information from the public server 220 that allows the service support server 210 for the disabled to access the public server 220. . The terminal device 230 transfers the received permission information to the disability service support server 210 (S806).
Note that if the operation by the user (person with a disability) is not authenticated by the public server 220 (N in S805), the process ends.

The disabled person service support server 210 receives the original disability certificate information from the public server 220 using the permission information received from the terminal device 230, and checks whether it matches the personal information. This verification process will be described later based on FIG. 9.
The terminal device 320 receives matching information, which is the result of this verification, from the disability service support server 210 (S807).
If the personal information written in the disability certificate matches the original disability certificate information held by the public server 220, by completing the above processing, the user can enjoy services such as discounts on fees. When using the service provider, it is possible to present the terminal device 230 displaying the disabled person information with the fact that the user has been authenticated to the service provider.

<Processing executed by the disability service support server when generating matching information>
FIG. 9 is a flowchart of the process executed by the disability service support server 210 when generating matching information in the disability information support service.
Note that the process shown in FIG. 9 is realized by the CPU 401 of the service support server 210 for persons with disabilities executing a support program for persons with disabilities stored in a storage unit such as the HDD 404.

When the terminal device 230 acquires the personal information written in the disability notebook of the user (person with a disability) in S802 of FIG. 8, the service support server 210 for persons with disabilities receives the personal information from the terminal device 230. Alternatively, by receiving the image of the disability notebook from the terminal device 230, the disability service support server 210 may acquire the personal information written in the disability notebook using an OCR function. (S901).

Thereafter, the terminal device 230 transfers the permission information in S806 of FIG. 8, and the disabled service support server 210 receives the permission information (S902).

Upon receiving the permission information, the disability service support server 210 connects to the public server 220 and acquires the user's disability certificate original information stored in the public server 220 (S903).
Then, the disability service support server 210 collates the personal information acquired in S901 with the original disability certificate information acquired in S903 (S904), and transmits matching information as a result of the collation to the terminal device 230 (S905). ). Thereby, the terminal device 230 can acquire matching information (S807 in FIG. 8). Note that the acquired personal information (S901) and the generated matching information (S905) are also stored and held in the disability service support server 210.

<Processing for service provision>
Now, using FIGS. 10 to 12, service provision in the support system for persons with disabilities 200 will be explained.

The service provided here is provided by the service terminal 240B of the service providing system 240, and specifically, is ticket sales. The tickets sold are admission tickets to the museum, and users with a disability certificate will receive an added benefit of a disability discount. Note that ticket sales are just one example, and the service provided in this embodiment is not limited to the ticket sales service. For example, the service provided by the service terminal 240B of the service providing system 240 may be a service that allocates a dedicated parking lot to a physically handicapped person, or may be various services that may be provided specially for a physically handicapped person.

In this ticket sale, the terminal device 230 held by the user (person with a disability), the service support server 210 for the disabled, the service server 240A, and the service terminal 240B cooperate. More specifically, as shown in FIG. 10, the terminal device 230 and the service support server 210 for the disabled are connected to each other by a network 250, and the service support server 210 for the disabled and the service server 240A of the service providing system 240 are connected to each other via the network. The service server 240A and the service terminal 240B of the service providing system 240 are connected to each other by the network 250.

When the terminal device 230 receives an instruction to obtain information from the service providing system 240 from the user (person with a disability) via the instruction receiving section 570, the terminal device 230 activates the provision permission section 514. The provision permission unit 514 is one of the functional units of the application that authenticates the user, and provides the user's personal information acquired from the disability certificate, preferably all or part of the matching information, to the service providing system 240. The information to be provided is transmitted to the disability service support server 210. The information sent to the service support server 210 for persons with disabilities includes information that specifies the service transaction related to the service provided by the service providing system 240 (hereinafter referred to as service specifying information) and information that specifies the user of this terminal device 230. .

A code 240C is displayed on the service terminal 240B, and this code 240C is a QR code (registered trademark) which is a matrix type two-dimensional code. The code 240C includes service specifying information related to service provision by the service terminal 240B of the service providing system 240, and particularly includes information specifying the service terminal 240B. The information specifying the service terminal 240B is the address of the service terminal 240B here. If there are multiple services provided by the service terminal 240B, the code 240C may include information identifying one or more services provided by the service terminal 240B. Note that the code 240C is not limited to being a matrix type two-dimensional code, and may be information transmission through wireless communication using, for example, a bar code or NFC.

The provision permission unit 514 of the terminal device 230 operates the photographing unit 305 to read the code 240C, that is, the QR code, acquired through the lens 514a, and acquires service specific information. Then, the provision permission unit 514 links the user ID with the service identification information as information for identifying the user of the terminal device 230 and transmits it to the service support server 210 for persons with disabilities. These user identifying information and service identifying information correspond to permission information for providing personal information to the service providing system 240.

The permission information acquisition unit 613 of the terminal device connection unit 610 of the service support server 210 for persons with disabilities receives the permission information for providing personal information to the service providing system 240 transmitted from the terminal device 230. The permission information acquisition unit 613 extracts items of the user's personal information to be provided to the service providing system 240 based on the service specific information from the acquired permission information. In the service support server 210 for persons with disabilities, at least a part of the service specifying information and items of personal information predetermined according to the service provided to the service providing system 240 are stored in association with each other. Therefore, in this extraction, data stored in the disability service support server 210 is searched and items are extracted based on at least a part of the service specific information. In the service provided by the service terminal 240B, as a discount for the ticket sales service, there is only a discount for disabled people who hold a handicap handbook, so only the item "Hold a handicapped handbook" included in the matching information is extracted. The permission information acquisition unit 613 transmits to the terminal device 230 information (request information) requesting confirmation whether the information on this item may be provided to the service providing system 240. This request information is information that requests the application to transmit a prompt to the authenticated user to input an expression of intent to permit the authenticated user's personal information to be provided to the service providing system 240. Specifically, upon receiving this request information, the application provision permission unit 514 of the terminal device 230 causes the display/operation unit 303 of the terminal device 230 to display the personal information of the item scheduled to be provided to the service providing system 240. A section 303a and an input section 303b for inputting an expression of intention to permit provision thereof are output. When the user inputs an expression of intention for permission, the provision permission unit 514 of the terminal device 230 transmits information indicating the expression of intention to the service support server 210 for persons with disabilities. As a result, the permission information acquisition unit 613 of the service support server 210 for persons with disabilities has completely acquired the permission information for providing personal information to the service providing system 240. The permission information obtained in this way is authenticated by the user's declaration of intention, and therefore may be referred to as authenticated permission information. Note that the process of confirming the user's intention may be omitted. Alternatively, for example, if the user's declaration of intention is not confirmed within a certain period of time, a process such as logout may be performed and the process may be terminated (not shown).

Based on the acquisition of this authenticated permission information, the information of the user's personal information item to be provided to the service providing system 240, in this case, only the information "holding a disability certificate" is sent to the service providing connection unit 650 along with the service specific information. The information is transmitted to the service providing system 240, here, to the service server 240A of the service providing system 240, via the .

The service server 240A has the same configuration as the disabled service support server 210 described based on FIG. 4, and includes a CPU, RAM, ROM, HDD, network I/F, and the like. The CPU of the service server 240A is a calculation device that centrally controls the entire service providing system 240, and executes, for example, a program stored in the RAM, ROM, or HDD.

FIG. 11 is a block diagram of the service providing system 240.
The service server 240A of the service providing system 240 includes a disability service support server connection section 710, a service terminal connection section 720, a data storage section 730, and a data comparison section 740.

The service support server connection unit 710 for persons with disabilities includes a service provision information acquisition unit 711 .
The service provision information acquisition unit 711 receives information on items of user's personal information and service identification information from the service support server 210 for persons with disabilities.

The service terminal connection section 720 has a collation information providing section 721.
The collation information providing unit 721 searches the database stored by the data collation unit 740 based on the information acquired by the service provision information acquisition unit 711, and transmits the information of the collation result (verification information) to the service terminal 240B.

The data storage unit 730 stores at least a part of the service specific information and an item of personal information predetermined according to the service provided to the service providing system 240 in association with each other. For example, in the service provision of the service terminal 240B, it is stipulated that only the information "holding a disability certificate" is necessary for providing the added value of a discount.
The data storage unit 730 can further store various data acquired by the disability service support server connection unit 710.
The data collation unit 740 searches the database stored by the data collation unit 740 based on the information acquired by the service provision information acquisition unit 711, and checks whether the user's personal information necessary for the service provision of the service terminal 240B is complete. Verify. When the verification is completed, that is, when the verification result shows that the user's personal information necessary for service provision of the service terminal 240B is complete, the verification information providing unit 721 transmits verification information indicating completion of verification to the service terminal 240B. do. When the verification is not completed, that is, when the verification result does not indicate that the user's personal information necessary for service provision of the service terminal 240B is complete, the verification information providing unit 721 informs the service terminal 240B of the incomplete verification. Submit information. Note that when the verification is not completed, the service server 240A may return the uncompleted verification information to the terminal device 230 via the service support server for persons with disabilities 210, or return the verification information to the terminal device 230 via the service terminal 240B. may be returned to the user.

The service terminal 240B includes a verification information receiving section 750, an added value adding section 760, and a service processing section 770.
In the service terminal 240B, the verification information receiving section 750 receives the verification information transmitted from the service server 240A. Then, the added value adding unit 760 performs a process of adding added value to the service provided to the user of the terminal device 230 according to the matching information received by the matching information receiving unit 750. The service processing unit 770 executes the process of providing a service at the service terminal 240B of the service providing system 240, and if there is a process of adding value when providing the service, executes the process of providing the service with added value. . Here, when selling tickets, tickets are sold at a discounted price.

This service provision process will be further explained based on the time chart of FIG. 12. However, FIG. 12 shows the above processing in chronological order. In FIG. 12, the service server 240A, service terminal 240B, terminal device 230, and disability service support server 210 of the service providing system 40 are arranged in order from left to right in the figure. Broken lines are drawn from each of these up and down in the diagram, and each dashed line indicates that time passes from the top to the bottom of the diagram, and the processing blocks in the device or server corresponding to each dashed line are arranged. .

An example of the process when the user of the terminal device 230 wants to receive a service at the service terminal 240B and also wants to receive a discount for the disabled is shown in the time chart of FIG. 12. Service provision will be explained using ticket sales as an example. The matching information generated based on the handicapped person notebook information from the terminal device 230 is stored in the handicapped person service support server 210.

The user enters an account on the terminal device 230 and logs into the application (S1201). In this state, when an instruction to obtain information from the user's service providing system 240 is obtained via the instruction receiving unit 570 (S1202), the terminal device 230 includes the service specific information of the service terminal 240B via the lens 514a. The QR information (1203a) is read to obtain information specifying a service transaction related to service provision by the service providing system 240, that is, service identification information (S1203). Thereby, the terminal device 230 transmits the service specifying information and the information specifying the user to the service support server 210 for persons with disabilities.

When the terminal device 230 acquires the service identification information and the information that identifies the user ("user information" in FIG. 12) from the disability service support server 210 (S1204), the terminal device 230 receives the information of the authenticated user. The disability services support server 210 sends information to the terminal that requests the application to transmit a prompt to the authenticated user to input an expression of intent authorizing the provision of personal information to the service providing system 240, that is, request information. The information is transmitted to the device 230 (S1205). Note that at this time, as described above, information suggesting that all of the user's personal information or only predetermined items of personal information is provided may be included in the request information, and is included here.

When the terminal device 230 obtains the request information (S1206), it prompts the user to express his/her intention to grant permission (S1207). When the user inputs an expression of intention for permission (Y in S1207), the terminal device 230 transmits information indicating the expression of intention to the service support server 210 for persons with disabilities. Note that the processing for confirming the user's intention expressed in steps S1205 to S1207 may be omitted.

As a result, the service support server 210 for persons with disabilities has completely acquired the permission information for providing personal information to the service providing system 240, and links or associates the user's personal information with the service specific information (S1208 ). Then, the service support server 210 for persons with disabilities transmits, that is, provides, the service specifying information and personal information to the service providing system 240 (S1209).

After acquiring the service specific information and personal information (S1210), the service providing system 240 searches the database based on the information and performs a check regarding the service provided by the service terminal 240B (S1211). Then, information on the verification result, that is, verification information, is transmitted to the service terminal 240B (S1212).

Upon acquiring the verification information (S1213), the service terminal 240B executes service provision according to the verification information (S1214). Here, when the verification is completed, the user can purchase tickets at a discount price in ticket sales.

Note that in the terminal device 230, the user can log out at an appropriate timing after inputting an indication of permission (S1207) (S1215).

As explained above, according to the above configuration, when providing a service, the user's personal information is provided only from the service support server 210 for the disabled to the service server 240A of the service providing system 240. In other words, the user's personal information is not provided to the service terminal 240B. This is because the service specifying information is provided to the service server 240A together with the user's personal information, and the service server 240A executes a verification process (S1211) for providing the service. Therefore, when providing services at the service terminal 240B, personal information such as physical disability certificate information is provided to the service server 240A without going through the service terminal 240B, thereby making it possible to further enhance security. .

Further, when providing the user's personal information to the service server 240A, only the personal information of personal information items predetermined according to the service provision is used. Therefore, the handling of user's personal information can be kept to the necessary minimum, thereby making it possible to further improve security.

Further, according to the above configuration, when providing personal information such as information on a physical disability certificate in response to service provision, the user can simply obtain the service specific information via the application on the terminal device 230 of the user. Through the application and/or processing by the disability service support server 210, the user can conveniently receive the services provided by the service providing system 240. Therefore, through the above processing, it is possible to suitably support the provision of highly convenient services.

Next, a second embodiment will be described based on FIGS. 13 to 15.
However, in the following, differences from the first embodiment will be mainly explained, and the same or similar configurations and steps as those already explained will be given the same reference numerals, and other Omit explanations as much as possible.

In the second embodiment, when a plurality of tickets are purchased at the same time in the ticket sales service at the service terminal 240B, a discount for the disabled is applied to the plurality of tickets. As shown in FIG. 13, here, when selling tickets at the service terminal 240B, a first user's terminal device 230A (corresponding to the user in the first embodiment) and a second user who is a different user from the first user The terminal device 230B cooperates with the terminal device 230B.

As shown in FIG. 14, the terminal devices 230A and 230B have the functions of the terminal device 230 of the first embodiment so as to enable cooperation between the first user's terminal device 230A and the second user's terminal device 230B. In addition, it further includes a terminal device connection section 560, which is a functional section that communicates with other terminal devices. The terminal device connection section 560 includes an information sharing section 561 for sharing information with other terminal devices.

When the first user's terminal device 230A acquires the service specific information (S1203), it can associate another user, here the second user, with the acquired service specific information. Here, when the first user purchases a ticket for the first user and a ticket for the second user on behalf of the first user, the first user is a disabled person and the second user is also disabled, so the two tickets are purchased on behalf of the first user and the second user. I would like to purchase both with the disability discount applied. Therefore, based on the input from the first user, the first user's terminal device 230A obtains an instruction to share the service specific information via the instruction receiving unit 570, and through cooperation between the terminal devices 230A and 230B, the second user's terminal The device 230B provides the service specifying information and the second user's personal information to the service server 240A of the service providing system 240.

Here, the cooperation between the first user's terminal device 230A and the second user's terminal device 230B and the provision of the second user's personal information to the service server 240A will be described based on FIG. 15. Note that in the second embodiment as well, as explained based on FIG. 12, when the service terminal 240B provides the service, the personal information of the first user is transmitted from the service support server 210 for the disabled to the service server 240A. , further explanation of the provision of the first user's personal information will be omitted.

As explained based on FIG. 12, when the first user's terminal device 230A acquires the service specific information (S1203), when the first user inputs an information sharing instruction on the terminal device 230A, the terminal device 230A (S1501). Accordingly, for example, the first user inputs the address of the second user's terminal device 230B on the terminal device 230A, and inputs a request to send a message including service specific information to the second user's terminal device 230B. be able to. When the terminal device 230A obtains this message request (S1502), it transmits the message to the second user's terminal device 230B. This message transmits service specific information in service provision to the service terminal 240B. Note that the transmission of service identification information from the terminal device 230A to the terminal device 230B is not limited to the above message communication.

The second user's terminal device 230B acquires the message from the terminal device 230A (S1504). Thereby, the terminal device 230B can display at least a portion of the message so as to notify the second user of at least a portion of the message. When the second user is not logged in to the application on the terminal device 230B, the application on the terminal device 230B enters a logged-in state by the second user inputting an account (S1505). As a result, the second user's terminal device 230B acquires information specifying the service transaction, that is, service specifying information, from the first user's terminal device 230A (S1506). Note that in this embodiment, since the service specific information is included in the message when the message is acquired, the service specific information may be acquired before login.

The acquisition of service specific information on the second user's terminal device 230B (S1506) substantially corresponds to the acquisition of service specific information on the first user's terminal device 230A (S1203 in FIG. 12). As a result, as shown in FIG. 15, the second user's terminal device 230B allows the disabled service support server 210 to provide the second user's personal information to the service server 240A (S1204 to S1209), and The service support server 210 may transmit or provide the second user's personal information along with the service specific information to the service server 240A. The subsequent processes at the service server 240A (S1210 to S1212) and the processes at the service terminal 240B (S1213 and S1214) are the same as those already described based on FIG. 12.
As explained above, in providing a service in the second embodiment, information identifying the service transaction, that is, the service Specific information is transmitted, and the second user's terminal device 230B can obtain it. The second user's terminal device 230B is capable of communicating with the service providing system 240 and is capable of communicating with the second user so as to send the second user's personal information corresponding to the acquired service specific information to the service server 240A of the service providing system 240. The information identifying the second user and the service identifying information can be provided to the management system that manages the user's personal information, that is, the service support server 210 for persons with disabilities. Therefore, the first user can receive services at the service terminal 240B with higher security, and can purchase multiple tickets at a discounted price.

Next, a third embodiment will be described based on FIGS. 16 to 18.
However, in the following, differences from the first embodiment will be mainly explained, and the same or similar configurations and steps as those already explained will be given the same reference numerals, and other Omit explanations as much as possible. Note that in the third embodiment, the processing described in the second embodiment can be implemented in the same way, and specifically, tickets for multiple people can be purchased at once with the disabled discount applied; is omitted.

As shown in FIG. 16, in the third embodiment, a user connects to an EC site 240W, which is a service providing site of a service providing system 240, using a terminal device 230C. On the other hand, the user can log in to the application 210A of the disability support service related to the disability service support server 210 using the terminal device 230C. Note that logging into this application 210A may be logging into a website of a support service for persons with disabilities related to the service support server 210 for persons with disabilities.

FIG. 17 shows a block diagram of the terminal device 230C. In addition to the functions of the terminal device 230 of the first embodiment, the disability service support server connection section 510 of the terminal device 230C has a link section 515 that enables exchange of information with other websites or applications. In this case, the link unit 515 performs the operation by linking the application 210A and the EC site 240W, and obtaining a link instruction, that is, a collaboration instruction with another site or application from the user via the instruction receiving unit 570. do. Specifically, when the user clicks the icon for linking with the application 210A on the EC site 240W and enters the user ID, etc., the user logs in to the application 210A, and furthermore, the By clicking the link permission button with the EC site 240W, a link between the application 210A and the EC site 240W is executed. Note that clicking the cooperation permission button is an example of inputting a link instruction, but the link instruction may be combined with logging into the application 210A. In other words, by simply clicking the icon for linking the application 210A on the EC site 240W and entering the user ID, etc., the user can log in to the application 210A and link the application 210A and the EC site 240W. Good too. In this case, step S1801 described below is omitted. The link instruction button may be under the control of the service support server for persons with disabilities 210, or may be under the control of the service server 240A and/or the EC site 240W.
That is, the user may first access the EC site 240W, obtain a link containing service specific information, and log in to the service support server 210 for persons with disabilities based on the information in the link. Alternatively, the user may first log in to the service support server 210 for the disabled, obtain a link to the EC site 240W, and access the EC site 240W. In this case, the personal information may be provided from the service support server 210 to the EC site 240W at an appropriate timing.
Note that the EC site 240W may be realized by a web page on the Internet, or by an application installed in a terminal device that operates in cooperation with the EC site 240 and/or the service server 240W. may be done.

As shown in FIG. 18, when the user logs into the application 210A while accessing the EC site 240W with the terminal device 230C (S1201) and inputs a link instruction, the link instruction is acquired by the terminal device 230C (S1801). . This allows the application 210A to receive information from the EC site 240W.

Then, when the user instructs to obtain service specific information when purchasing a ticket at the EC site 240W with a discount for the disabled, the terminal device 230C obtains the instruction to obtain the service specific information (S1202). Thereby, the application 210A of the terminal device 230C acquires the service identification information 1203a from the EC site 240W (S1203). By acquiring this service specific information, the user's personal information can be provided to the service server 240A via the service support server 210 for persons with disabilities, as described in the first embodiment. The processing from step S1203 onward is as already explained based on FIG. 12, so further explanation will be omitted here.

Note that when the user accesses the EC site 240W using the terminal device 230C and performs the above processing, the user obtains a URI (Uniform Resource Identifier) corresponding to service specific information and, for example, sends the URI to another user. It may also be sent by email etc. This allows other users to receive the same service as the original user through their own terminal device, further improving convenience. Note that this URI is an example of link information.

Note that the steps included in the processing of each of the embodiments described above can be executed in a different order as long as there is no contradiction. Further, as long as there is no contradiction, a plurality of steps may be executed simultaneously, or a particular step may be skipped.

200 Support system for persons with disabilities 210 Persons with disabilities service support server 220 Public server 230 Terminal device 240 Service providing server 240A Service server 240B Service terminal 250 Network 302 Storage device 303 Display/operation section 304 Communication section 305 Photographing section 306 Storage control section 307 External Memory 510 Disabled person service support server connection section 511 Personal information provision section 512 Permission information provision section 513 Matching information acquisition section 514 Provision permission section 520 Public server connection section 521 Authentication request section 522 Permission information acquisition section 530 Data generation section 540 Data storage Section 550 Screen generation section 610 Terminal device connection section 611 Personal information acquisition section 612 Matching information provision section 613 Permission information acquisition section 620 Public server connection section 621 Disability certificate original information acquisition section 630 Data storage section 631 Data update section 640 Data collation Section 650 Service provision connection section

Claims (11)

The first user who has authenticated the first user receives information specifying a service transaction related to service provision by the service providing system and information specifying the first user among one or more users. be obtained through an application that accepts the instructions for;
Extracting personal information of the first user from a management system that manages personal information based on information identifying the first user;
providing information identifying the service transaction and personal information of the first user to the service providing system;
A service provision support method with Providing to the service providing system includes information identifying the service transaction and the first user, so that the service providing system provides added value for the first user with respect to the service provision. 2. The service provision support method according to claim 1, further comprising providing said personal information to said service provision system. an application that accepts instructions from the second user authenticating the second user, including information identifying the service transaction and information identifying a second user of the one or more users; further comprising obtaining through;
The extracting includes extracting personal information of the second user from the management system based on information identifying the second user;
3. The service provision support method according to claim 1, wherein providing the information to the service provision system includes providing the information identifying the service transaction and personal information of the second user to the service provision system. Providing to the service providing system includes:
4. The method according to claim 1, further comprising providing only predetermined items of personal information in accordance with the provision of the service related to the information identifying the service transaction among the stored personal information. Service provision support method described in . Before providing to the service providing system,
transmitting to a user authenticated by the application a prompt prompting the authenticated user to input an expression of intent authorizing the authenticated user's personal information to be provided to the service providing system; The service provision support method according to claim 4, further comprising making a request to the application. 6. The service provision support method according to claim 1, wherein the personal information includes at least one of information on a physical disability certificate, information on a mental disability health and welfare notebook, and information on a rehabilitation notebook. In providing a service by the service providing system, the service providing system is configured to provide the user with added value in order to allow the service providing system to provide added value related to the user receiving the service to the service transaction related to the service providing. A method of providing personal information of
obtaining information identifying the service transaction;
Information identifying the user is sent to a management system that is capable of communicating with the service providing system and manages the personal information so as to send the personal information corresponding to the acquired information identifying the service transaction to the service providing system. and information identifying the service transaction. Obtaining information identifying the service transaction includes:
8. The method according to claim 7, further comprising obtaining information identifying the service transaction from another user using the service transaction. The claim further comprises: transmitting to the user a prompt prompting the user to input an expression of intent authorizing the service providing system to provide the personal information corresponding to the acquired information identifying the service transaction. The method according to item 7 or 8. 10. The method according to claim 7, wherein the personal information includes at least one of information on a physical disability certificate, information on a mentally disabled person's health and welfare notebook, and information on a rehabilitation notebook. A program that causes a computer to execute the method according to any one of claims 1 to 10.

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