WO2024051823A1 - 管理接待信息的方法以及后端设备 - Google Patents

管理接待信息的方法以及后端设备 Download PDF

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Publication number
WO2024051823A1
WO2024051823A1 PCT/CN2023/117741 CN2023117741W WO2024051823A1 WO 2024051823 A1 WO2024051823 A1 WO 2024051823A1 CN 2023117741 W CN2023117741 W CN 2023117741W WO 2024051823 A1 WO2024051823 A1 WO 2024051823A1
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WO
WIPO (PCT)
Prior art keywords
information
visitor
end device
reception information
identity code
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Application number
PCT/CN2023/117741
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English (en)
French (fr)
Inventor
卢明
唐军
卢汉利
陆振心
莫传喜
Original Assignee
北海市冠标智慧声谷科技有限责任公司
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Application filed by 北海市冠标智慧声谷科技有限责任公司 filed Critical 北海市冠标智慧声谷科技有限责任公司
Publication of WO2024051823A1 publication Critical patent/WO2024051823A1/zh

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Classifications

    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N7/00—Television systems
    • H04N7/18—Closed-circuit television [CCTV] systems, i.e. systems in which the video signal is not broadcast
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/029—Location-based management or tracking services

Definitions

  • the present application relates to the field of communications, and in particular, to a method and back-end device for managing reception information.
  • the embodiment of the present application provides a method for managing reception information, which can predict the visitor's movement path based on the visitor's movement direction and speed, and promptly broadcast personalized reception information, while reducing the work burden of the reception staff. Help improve the visitor experience.
  • embodiments of the present application provide a method for managing reception information, which is applied to back-end devices.
  • the method may include the following steps:
  • the control information may include the target area and preset reception information.
  • the preset reception information is related to the identity code;
  • the embodiment of the present application can predict the visitor's action path to play preset reception information along the way, which helps to improve the visitor's visiting experience and also makes the reception process more technological and intelligent.
  • the preset reception information is personalized for visitors, which helps reduce the work pressure and burden of reception staff.
  • the following steps may also be included:
  • the setting instructions can be used to set the identity feature information of the pending customer and the identity code of the pending customer.
  • the identity feature information is stored in association with the identity code and the back-end device.
  • the identity feature information can include facial image information. .
  • the embodiment of the present application requires the receptionist (ie, the above-mentioned user) to pre-set the relevant information of the pending customer, which helps the back-end device to identify the visitor and retrieve the corresponding preset reception information.
  • the back-end device's intelligent identification of visitors helps reduce the workload of reception staff, allowing reception staff to have more energy to deal with other reception matters and improve reception efficiency.
  • determining the visitor's identity code based on the visitor's information and predicting the visitor's action path may include the following steps:
  • the method of the embodiment of the present application can not only intelligently identify the identity information of the visitor, but also intelligently predict the visitor's action path, which helps the back-end device to send preset reception information to the corresponding multimedia device according to the predicted action path. , which can improve the visitor experience.
  • the setting instruction can also be used to set the preset reception information corresponding to the pending customer, and the preset reception information is stored in the back-end device in association with the identity code.
  • the identity characteristic information of the pending customer, the preset reception information and the corresponding identity code are all associated and stored in the back-end device.
  • the identity code serves as a link and is helpful for subsequent processing.
  • the end device extracts the corresponding preset reception information based on the visitor information, which can ensure that the back-end device retrieves the correct preset reception information and ensures the smooth progress of the reception work.
  • control information may also include preset broadcast time and/or broadcast frequency of the reception information.
  • the reception staff can multi-dimensionally set the relevant parameters of the preset reception information, which helps to provide visitors with a more humane reception work, improves the visitor's visiting experience, and also reduces the difficulty of the reception staff's work.
  • the method in the embodiment of this application may also include the following steps:
  • the method of the embodiment of the present application can realize the presentation of the preset reception information on the corresponding multimedia device according to the relevant parameters of the reception information broadcast set by the user, which is conducive to making the reception process more intelligent and humane, and is also conducive to easing the Difficulty of the receptionist's job.
  • a back-end device which may include the following parts: a communication module, a computing module, and a control module;
  • the communication module can be used to receive visitor information sent by the front-end device
  • the calculation module can be used to determine the visitor's identity code based on the visitor's information and predict the visitor's action path;
  • the control module can be used to generate control information based on the identity code and action path.
  • the control information can include the target area and preset reception information, and the preset reception information is related to the identity code;
  • the communication module can also be used to send preset reception information to multimedia devices in the target area according to the control information.
  • a back-end device which may include the following parts: a processor, a memory, and a bus;
  • the processor and the memory are connected through a bus, wherein the memory is used to store a set of program codes, and the processor is used to call the program codes stored in the memory to execute the method described in the first aspect.
  • embodiments of the present application provide a computer-readable storage medium, including:
  • Instructions are stored in the computer-readable storage medium, and when run on the computer, the method described in the first aspect is implemented.
  • the visitor's action path can be predicted based on the visitor information, and the preset reception information related to the visitor can be broadcast through the multimedia device on the predicted action path, which helps to improve the visitor's visiting experience and also helps In order to reduce the difficulty and complexity of the reception work of reception staff, it makes the process of receiving visitors more intelligent and technological.
  • Figure 1 is a schematic architectural diagram of a system for managing reception information provided by an embodiment of the present application
  • Figure 2 is a schematic architectural diagram of another system for managing reception information provided by an embodiment of the present application.
  • Figure 3 is a schematic flow chart of a method for managing reception information provided by an embodiment of the present application.
  • Figure 4 is a schematic diagram of a scenario for predicting visitor action paths provided by an embodiment of the present application.
  • Figure 5 is a schematic diagram of a scenario for sending preset reception information to a multimedia device according to an embodiment of the present application
  • Figure 6 is a schematic diagram of the composition of a back-end device provided by an embodiment of the present application.
  • Figure 7 is a schematic diagram of the composition of another backend device provided by an embodiment of the present application.
  • an embodiment means that a particular feature, result or characteristic described in connection with the embodiment may be included in at least one embodiment of the present application.
  • the appearances of this phrase in various places in the specification are not necessarily all referring to the same embodiment, nor are separate or alternative implementations mutually exclusive of other embodiments. example. Those skilled in the art understand, both explicitly and implicitly, that the embodiments described herein may be combined with other embodiments.
  • Figure 1 is a schematic architectural diagram of a system for managing reception information provided by an embodiment of the present application.
  • the system for managing reception information may include a back-end device 10 , a front-end device 20 and a multimedia device 30 .
  • the backend device 10 may also be called a terminal device, access terminal device, UE unit, UE station, mobile station, mobile station, remote station, remote terminal device, mobile device, UE terminal device, mobile terminal, wireless communication Equipment, UE agent or UE device, etc.
  • the terminal can be fixed or mobile, etc. Its specific form can be a mobile phone (mobile phone), tablet computer (Pad), computer with wireless transceiver function, wearable terminal equipment, etc.
  • the operating systems of mobile terminal devices may include but are not limited to Android, IOS (the operating system of Apple mobile phones), Window and other operating systems.
  • the back-end device 10 is an entity that sets up a side to receive signals and/or transmit signals for reception tasks.
  • the back-end device 10 can receive the visitor information sent by the front-end device 20; it can also determine the visitor's identity code based on the visitor information, and predict the visitor's action path; and it can also generate control information based on the identity code and action path.
  • the control information may include the target area and preset reception information, and the preset reception information is related to the identity code; the preset reception information may also be sent to the multimedia device in the target area based on the control information.
  • the backend device 10 can also receive a user's setting instruction, which can be used to set the identity feature information of the pending customer and the identity code of the pending customer, and the identity feature information is associated with the identity feature code.
  • the identity feature information may include facial image information.
  • the backend device 10 can also extract the visitor's facial image information, the visitor's movement direction, and the visitor's movement speed based on the visitor information; it can also extract the visitor's facial image information and the identity characteristics of the pending customer. information to determine the visitor's identity code; it can also generate an action path based on the movement direction and determine the target area based on the action path.
  • the backend device 10 can also send preset reception information to the multimedia devices in the target area according to the broadcast time; it can also send preset reception information to the multimedia devices in the target area according to the broadcast frequency.
  • the back-end device 10 in the embodiment of the present application can be connected with multiple front-end devices (front-end device 201, front-end device 202 and front-end device 203 shown in Figure 2) and/or Multimedia devices (such as multimedia device 301, multimedia device 302 and multimedia device 303 shown in Figure 2) perform information interaction.
  • front-end device 201, front-end device 202 and front-end device 203 shown in Figure 2 front-end devices
  • Multimedia devices such as multimedia device 301, multimedia device 302 and multimedia device 303 shown in Figure 2 perform information interaction.
  • the front-end device 20 is a terminal device with a camera function and a communication function.
  • the front-end device 20 may also be a terminal device with an infrared sensor function, or a terminal device with a sound collection function.
  • the specific form of the front-end device 20 may be a monitoring probe and/or an infrared sensing pile, etc.
  • the front-end device 20 can collect visitor information and send the visitor information to the back-end device 10 .
  • the multimedia device 30 is a terminal device with a speaker function and/or a communication function. In this application, the multimedia device 30 may receive the preset reception information sent by the backend device 10 and broadcast the preset reception information.
  • Figure 3 is a schematic flow chart of a method for managing reception information provided by an embodiment of the present application. It can be understood that the execution subject of the following method is a back-end device (the back-end device 10 in Figure 1 and/or Figure 2); as shown in Figure 3, the method may include the following steps:
  • S301 Receive visitor information sent by the front-end device.
  • the visitor information may be at least one of image information, video information, sensor data or audio information.
  • Visitor information can help back-end devices identify the visitor and predict the visitor's action path.
  • the back-end device can process visitor information (such as image information or video information) through face recognition technology, and the back-end device can also process visitor information (such as video information or audio information) through voiceprint recognition technology.
  • the back-end device can clearly "perceive" the user's moving direction and/or speed; if the visitor information is video information, the back-end device can also quickly calculate The visitor's direction and/or speed of movement.
  • the method of the embodiment of the present application can collect visitor information in a variety of ways, and by analyzing the visitor information, the visitor's movement direction and movement speed can be obtained, which is beneficial to the subsequent back-end device to determine the target area (and/or the target area). multimedia equipment).
  • the following steps may also be included:
  • this setting instruction can be used to set the identity characteristic information of the pending customer and the identity code of the pending customer.
  • the identity feature information is stored in the back-end device in association with the identity code, and the identity feature information may include facial image information.
  • the facial image information in the identity feature information of the pending customer is helpful for the back-end device to identify and confirm the visitor's identity.
  • the identity characteristic information of the pending customer may also include the voiceprint information of the pending visitor.
  • the voiceprint information may be obtained by the back-end device by analyzing the audio information of the pending customer. That is, the user (such as the receptionist) needs to input (or Upload) the audio information of the pending customer, and the back-end device can obtain the voiceprint information of the pending customer.
  • the identity characteristic information of the pending customer can also include the height, weight or hair color of the pending customer, which helps the back-end device to conduct a preliminary check on the visitor's identity, and can also be used to review the visitor's identity.
  • the back-end device can analyze the height (or weight, hair color, etc.) of visitor A to classify the pending customer range corresponding to visitor A, and then Then match the correct pending customer A (that is, the pending customer A corresponding to visitor A) from the range of pending customers; the back-end device can also determine the visitor A corresponding to visitor A based on the visitor information (such as facial image information or audio information) Pending customer A, and then further verify the identity of visitor A by comparing the height (or weight, hair color, etc.) of visitor A with the height (or weight, hair color, etc.) of pending customer A to avoid misjudgment. carry Improved the accuracy of back-end device identification.
  • the setting instruction can also be used to set the preset reception information corresponding to the pending customer.
  • the preset reception information is stored in the back-end device in association with the identity code.
  • the preset reception information can be a welcome message containing the name of the pending customer.
  • the user (receptionist) can select the default reception information on the back-end device.
  • the user (receptionist) can also set the preset reception according to the preferences of the pending customer.
  • the volume, timbre or tone of the message, etc., the user (reception staff) can also add background music to the preset reception message, which can enhance the visitor's visiting experience. For example, for pending customer B, the user (receptionist) can set a preset reception message similar to "Welcome pending customer B to visit our company! (volume is 80%, tone is male), and based on pending customer B's Preferences to set background music.
  • the user can also select a reception theme (related to the purpose of the pending customer's visit) on the back-end device, and the back-end device automatically generates a welcome message related to the theme.
  • the theme of the reception can include "leaders are here” or "customers are here".
  • the back-end device can generate a welcome message similar to "Dear leader, welcome to our company to inspect our business"; when the user (receptionist) )
  • the back-end device can generate a welcome message similar to "Dear Customer, welcome to our company to learn about the project”.
  • the specific reception theme and welcome words are not limited in this application. The above examples are only for the convenience of readers to understand the embodiment methods of this application.
  • the method of the embodiment of the present application can extract the information that confirms the identity of the visitor (such as facial features, voiceprint information) based on the identity feature information (such as facial image information, audio information) of the pending customer input by the user (receptionist). ), etc., and the method of the embodiment of the present application can also review the identity recognition results based on the height (weight or hair color) of the pending customer (and/or visitor), which helps to improve the accuracy of the back-end device in identifying the visitor's identity. Ensure the normal progress of reception work.
  • the identity feature information such as facial image information, audio information
  • the method of the embodiments of the present application can also realize the back-end device to automatically generate a welcome message according to different reception themes, which helps to reduce the work burden of the user (reception staff), while improving the visitor's visiting experience, while reducing the user (reception staff) personnel) work difficulty.
  • S302 Determine the visitor's identity code based on the visitor information, and predict the visitor's action path.
  • determining the visitor's identity code based on the visitor's information and predicting the visitor's action path may include the following steps:
  • the backend device may determine the visitor's identity by determining the visitor's identity code. Since the visitor's identity characteristic information and preset reception information are stored in the back-end device in association with the identity code, confirming the visitor's identity code will help the back-end device retrieve the corresponding information and improve the data processing capabilities of the back-end device. and efficiency. More, the identity code of the visitor (pending customer) can be the visitor The name and/or code of (pending customer), etc. This identity code can be set by the user (receptionist), or it can be a code automatically generated by the back-end device based on the identity feature information of the pending customer to distinguish it from other pending customers. (or numeric string), the generation of this code (numeric string) can refer to the method (or process) of generating a numeric ID.
  • the back-end device will store a map (related to the reception location) and the coordinate values of each location (assuming the scale is 1:100).
  • the back-end device can confirm the visitor's moving direction and speed by comparing image information at different points in time. For example, at time node 1 (set to 12:01), the visitor is located at location 1, and the coordinate value of location 1 is (0,1); at time node 2 (set to 12:03), the visitor is located at location 1 2.
  • the coordinate value of location 2 is (0,26). From this, we can get that the visitor’s moving direction is eastward, and the visitor’s moving speed is (26-1)/(3-2) meters/minute, which is 25 meters/minute. minute.
  • the back-end device can predict the visitor's action path based on the condition of "eastward, speed is 25 meters/minute".
  • the front-end device will obtain and send visitor information to the back-end device in a preset cycle, which helps the back-end device to verify the correctness of the predicted visitor action path in a timely manner.
  • the back-end device It can also make timely adjustments to the predicted visitor action path. For example, assuming that the preset period of the front-end device for collecting visitor information is 0.2 seconds, the front-end device will collect visitor information every 0.2 seconds and send the visitor information to the back-end device.
  • the back-end device receives the visitor information sent by the front-end device at a certain time (the first time) and predicts the visitor's action path as "toward the northeast at a speed of 20 meters/minute”. If the back-end device receives the visitor information the next time (the second time) times) after receiving the visitor information sent by the front-end device and predicting the visitor's action path as "toward the northeast at a speed of 20 meters/minute", the target area will continue to be locked and expanded according to the visitor's moving direction and speed.
  • the corresponding target area range if the back-end device receives the visitor information sent by the front-end device next time (the second time) and predicts the visitor's action path as "north, speed 23 meters/minute", then the back-end device It is necessary to discard the action path prediction made for the first time and the corresponding target area, and determine the corresponding target area based on the second action path prediction.
  • the back-end device determines the target area, it confirms the multimedia device. After confirming the target area, the back-end device will retrieve the IP address of the multimedia device in the target area in order to subsequently send the preset reception information.
  • the back-end device can predict the visitor's movement path based on the destination, and can also automatically plan the route to the destination. It can guide visitors forward, and can also avoid users (reception staff) from being guided in the wrong direction.
  • Figure 4 it is a schematic diagram of a scenario for predicting a visitor's action path.
  • the back-end device 10 predicts the visitor's action path based on the visitor information (collected by the front-end device 20).
  • Figure 4 is only a schematic diagram of a possible scenario for predicting a visitor's action path. It does not mean that the method of the embodiment of the present application can only predict the visitor's action path using the method shown in Figure 4. Specific prediction means Or the method is set by technical personnel according to the actual situation.
  • the method of the embodiment of the present application allows the user (receptionist) to set the identity code of the pending customer, and also allows the back-end device to automatically generate the identity code of the pending customer, which helps ensure that the back-end device adjusts the identity code. Get the accuracy of the default reception information corresponding to the visitor. Moreover, the method of the embodiment of the present application can intelligently predict the visitor's action path based on the visitor information, which helps to improve the visitor's visiting experience.
  • S303 Generate control information according to the identity code and the action path.
  • control information may include the target area and preset reception information, and the preset reception information is related to the identity code.
  • the above control information may also include preset broadcast time and/or broadcast frequency of the reception information.
  • control information may also include preset broadcast times of reception information, etc.
  • the speed of the visitor's movement will affect the broadcast time in the control information.
  • the back-end device needs to predict the time when the visitor reaches the multimedia device in the target area, and determine the time when the visitor reaches the multimedia device (or the preset distance from the multimedia device).
  • the preset reception information is sent to the multimedia device, and the multimedia device broadcasts the preset reception information to the visitor to enhance the visitor's visiting experience.
  • the importance of the visitor can affect the broadcast frequency and/or the number of broadcasts in the control information. It should be noted that the above-mentioned influencing factors on control information are not unique and fixed. The above-mentioned examples are only for readers to better understand the methods of the embodiments of the present application.
  • the specific broadcast time, broadcast frequency or number of broadcasts are determined by technical personnel. Set the algorithm according to the actual situation.
  • the back-end device can intelligently generate control information based on visitor information.
  • This control information can flexibly control the way in which the preset reception information is played on the multimedia device, which helps to improve the visitor experience. .
  • S304 Send the preset reception information to the multimedia devices in the target area according to the control information.
  • the method in the embodiment of this application may also include the following steps:
  • the back-end device can also send preset reception information to multimedia devices in the target area based on the number of broadcasts.
  • the back-end device needs to send a preset reception to multimedia device A at 13:02:00 seconds. information, and sends the preset reception information to multimedia device A again at 13:02:30. After the second reception information is sent, the task of the back-end device for multimedia device A can be regarded as completed.
  • the multimedia device when the multimedia device receives the preset reception information sent by the back-end device and broadcasts it, the multimedia device can also emit bright light. Alternatively, the multimedia device can also shake when broadcasting the preset reception information (if the multimedia device can perform mechanical movements). Correspondingly, the user (receptionist) can set the bright light and/or shaking gesture emitted by the multimedia device when broadcasting the preset reception information. Specific light colors and/or shaking gestures are not limited here.
  • FIG. 5 it is a schematic diagram of a scenario in which preset reception information is sent to a multimedia device.
  • the back-end device 10 calculates the predicted action path of the visitor as shown in Figure 5
  • the back-end device 10 can move to the target area next to the predicted action path (as shown in Figure 5).
  • the multimedia devices in the multimedia device (shown in Figure 5 ) (such as the multimedia device 301 , the multimedia device 302 , the multimedia device 303 , the multimedia device 304 and the multimedia device 305 in Figure 5 ) send preset reception information.
  • Figure 5 is only a schematic diagram of a possible scenario in which a back-end device sends preset reception information to a multimedia device.
  • the method of the embodiment of the present application can only use the method shown in Figure 5 to send preset reception information to the multimedia device.
  • Preset reception information the specific method (or step) of sending the preset reception information is set by technical personnel according to the actual situation.
  • the back-end device will encode the preset reception information.
  • RS forward error correction coding can be forward error correction.
  • Coding Forward Error Correction, FEC
  • channel coding can improve the stability and reliability of data transmission.
  • the back-end device then sends the encoded preset reception information to the multimedia device. Then, after receiving the encoded preset reception information, the multimedia device will decode and/or convert the encoded preset reception information to analog signals. It should be noted that for the back-end device, this encoding process applies regardless of whether the received preset reception information is text information or audio information.
  • the decoded preset reception information is text information
  • the decoded text information needs to be converted into TTS (Text To Speech, that is, "from text to speech") to obtain an analog signal (audio signal) And broadcast; if the decoded preset reception information is audio information, the audio information will be played directly.
  • TTS Text To Speech, that is, "from text to speech”
  • audio signal audio signal
  • the back-end device will intelligently and flexibly control the form in which the preset reception information is broadcast on the multimedia device, which helps to improve the visitor experience while reducing the user (reception staff) The difficulty and burden of the work.
  • the back-end device may include: a communication module 610, a computing module 620, and a control module 630;
  • the communication module 610 can be used to receive visitor information sent by the front-end device
  • the calculation module 620 can be used to determine the visitor's identity code based on the visitor's information and predict the visitor's action path;
  • the control module 630 can be used to generate control information based on the identity code and action path.
  • the control information can include the target area and preset reception information, and the preset reception information is related to the identity code;
  • the communication module 610 can also be used to send preset reception information to multimedia devices in the target area according to the control information.
  • the backend device may also include: an interaction module 640;
  • the interaction module 640 can be used to receive a user's setting instruction.
  • the setting instruction is used to set the identity characteristic information of the pending customer and the identity code of the pending customer.
  • the identity characteristic information and the identity code are associated and stored in the back-end device.
  • the identity characteristic information Facial image information may be included.
  • the backend device may also include:
  • the calculation module 620 can also be used to extract the visitor's facial image information, the visitor's movement direction, and the visitor's movement speed based on the visitor information;
  • the calculation module 620 can also be used to determine the visitor's identity code based on the visitor's facial image information and the identity feature information of the pending customer;
  • the calculation module 620 can also be used to generate an action path according to the movement direction, and determine the target area based on the action path.
  • the backend device may also include:
  • the communication module 610 can also be used to send preset reception information to multimedia devices in the target area according to the broadcast time;
  • the communication module 610 can also be used to send preset reception information to multimedia devices in the target area according to the broadcast frequency.
  • FIG 7 is a schematic diagram of the composition of another back-end device provided by an embodiment of the present application.
  • the device may include:
  • Processor 710, memory 720 and I/O interface 730 The processor 710, the memory 720 and the I/O interface 730 can be communicatively connected.
  • the memory 720 is used to store instructions.
  • the processor 710 is used to execute the instructions stored in the memory 720 to implement the method steps corresponding to Figure 3. .
  • the processor 710 is used to execute instructions stored in the memory 720 to control the I/O interface 730 to receive and send signals to complete the steps in the above method.
  • the memory 720 may be integrated into the processor 710 or may be provided separately from the processor 710 .
  • the memory 720 may also include a storage system 721, a cache 722, and a RAM 723.
  • cache 722 is a first-level memory that exists between RAM723 and the CPU. It is composed of a static memory chip (SRAM). The capacity is relatively small but the speed is much higher than the main memory, close to the speed of the CPU; RAM723 is directly exchanged with the CPU.
  • SRAM static memory chip
  • the internal memory of data can be read and written at any time (except when refreshing) and is very fast. It is usually used as a temporary data storage medium for the operating system or other running programs. The three are combined to realize the memory 720 function.
  • the function of the I/O interface 730 can be implemented through a transceiver circuit or a dedicated transceiver chip.
  • the processor 710 may be implemented by a dedicated processing chip, a processing circuit, a processor or a general-purpose chip.
  • a general-purpose computer may be considered to implement the device provided in the embodiment of the present application.
  • the program code that implements the functions of the processor 710 and the I/O interface 730 is stored in the memory 720 .
  • the general-purpose processor implements the functions of the processor 710 and the I/O interface 730 by executing the code in the memory 720 .
  • a computer-readable storage medium on which instructions are stored, and when the instructions are executed, the method in the above method embodiment is executed.
  • a computer program product containing instructions is provided. When the instructions are executed, the method in the above method embodiment is performed.
  • FIG. 7 In a real terminal or server, there can be multiple processors and memories.
  • the memory may also be called a storage medium or a storage device, which is not limited in the embodiments of the present application.
  • the processor may be a central processing unit (Central Processing Unit, referred to as CPU), and the processor may also be other general-purpose processors, digital signal processors (Digital Signal Processing, referred to as DSP), Application Specific Integrated Circuit (ASIC), off-the-shelf programmable gate array (Field-Programmable Gate Array, FPGA) or other programmable logic devices, discrete gate or transistor logic devices, discrete hardware components, etc.
  • CPU Central Processing Unit
  • DSP Digital Signal Processing
  • ASIC Application Specific Integrated Circuit
  • FPGA off-the-shelf programmable gate array
  • FPGA field-Programmable Gate Array
  • non-volatile memory can be read-only memory (Read-Only Memory, referred to as ROM), programmable read-only memory (Programmable ROM, referred to as PROM), erasable programmable read-only memory (Erasable PROM, referred to as EPROM) , Electrically Erasable Programmable Read-Only Memory (Electrically EPROM, referred to as EEPROM) or flash memory.
  • Volatile memory can be random access memory (RAM), which is used as an external cache.
  • RAM static random access memory
  • DRAM dynamic random access memory
  • DRAM synchronous dynamic random access memory
  • SDRAM synchronous dynamic random access memory
  • DDR SDRAM double data rate synchronous dynamic random access memory
  • ESDRAM enhanced synchronous dynamic random access memory
  • Synchlink DRAM SLDRAM for short
  • Direct Rambus RAM Direct Rambus RAM
  • the processor is a general-purpose processor, DSP, ASIC, FPGA or other programmable logic device, discrete gate or transistor logic device, or discrete hardware component
  • the memory storage module
  • the bus may also include a power bus, a control bus, a status signal bus, etc.
  • the various buses are labeled as buses in the figure.
  • each step of the above method can be completed by instructions in the form of hardware integrated logic circuits or software in the processor. Combined with the steps of the methods disclosed in the embodiments of this application, you can directly It is embodied in the completion of execution by a hardware processor, or by a combination of hardware and software modules in the processor.
  • the software module can be located in random access memory, flash memory, read-only memory, programmable read-only memory or electrically erasable programmable memory, registers and other mature storage media in this field.
  • the storage medium is located in the memory, and the processor reads the information in the memory and completes the steps of the above method in combination with its hardware. To avoid repetition, it will not be described in detail here.
  • the size of the sequence numbers of the above-mentioned processes does not mean the order of execution.
  • the execution order of each process should be determined by its functions and internal logic, and should not be determined by the implementation process of the embodiments of the present application. constitute any limitation.
  • the disclosed systems, devices and methods can be implemented in other ways.
  • the device embodiments described above are only illustrative.
  • the division of the units is only a logical function division. In actual implementation, there may be other division methods.
  • multiple units or components may be combined or can be integrated into another system, or some features can be ignored, or not implemented.
  • the coupling or direct coupling or communication connection between each other shown or discussed may be through some interfaces, and the indirect coupling or communication connection of the devices or units may be in electrical, mechanical or other forms.
  • the units described as separate components may or may not be physically separated, and the components shown as units may or may not be physical units, that is, they may be located in one place, or they may be distributed to multiple network units. Some or all of the units can be selected according to actual needs to achieve the purpose of the solution of this embodiment.
  • each functional unit in each embodiment of the present application can be integrated into one processing unit, each unit can exist physically alone, or two or more units can be integrated into one unit.
  • the computer program product includes one or more computer instructions.
  • the computer may be a general purpose computer, a special purpose computer, a computer network, or other programmable device.
  • the computer instructions may be stored in or transmitted from one computer-readable storage medium to another, e.g., the computer instructions may be transferred from a website, computer, server, or data center Transmission to another website, computer, server or data center through wired (such as coaxial cable, optical fiber, digital subscriber line) or wireless (such as infrared, wireless, microwave, etc.) means.
  • the computer-readable storage medium may be a computer Any available media that can be accessed or a data storage device such as a server or data center that contains one or more available media integrations.
  • the usable media may be magnetic media (eg, floppy disk, hard disk, tape), optical media (eg, DVD), or semiconductor media (eg, solid state drive), etc.
  • Embodiments of the present application also provide a computer storage medium.
  • the computer-readable storage medium stores a computer program.
  • the computer program is executed by a processor to implement any method of managing reception information as described in the above method embodiments. some or all of the steps.
  • Embodiments of the present application also provide a computer program product.
  • the computer program product includes a non-transitory computer-readable storage medium storing a computer program.
  • the computer program is operable to cause the computer to execute the steps described in the above method embodiments. Some or all of the steps in any method of managing reception information.

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Abstract

一种管理接待信息的方法以及后端设备。本申请实施例方法可以包括以下步骤：接收前端设备发送的访客信息；基于访客信息确定访客的身份代码，以及预测访客的行动路径；根据身份代码以及行动路径生成控制信息；根据控制信息向目标区域内的多媒体设备发送预设接待信息。本申请实施例方法可以实现对访客的行动路径进行预测，并在预测的行动路径上播放接待信息，有助于提升访客的来访体验，也有助于减轻接待人员的工作负担。

Description

管理接待信息的方法以及后端设备 技术领域
本申请涉及通信领域，尤其涉及一种管理接待信息的方法以及后端设备。
背景技术
随着科技的发展以及普及，人们生活的方方面面都变得更加智能化。在商业活动中，客户接待工作一直是重点，而如何提升客户的来访体验，也一直是接待人员工作重心。目前当客户来访时，一般都是在前台的LED屏上显示欢迎语，以及由接待人员引导客户参观等，这种接待方式比较单一，难以给客户带来新鲜感，客户的体验比较低。因此，如何使得客户接待更加智能化，是本领域技术人员急需解决的问题。
发明内容
本申请实施例提供了一种管理接待信息的方法，可以根据访客的移动方向以及移动速度来预测访客的行动路径，并及时地播报个性化的接待信息，在减轻接待人员的工作负担的同时，有助于提高访客的来访体验。
第一方面，本申请实施例提供了一种管理接待信息的方法，应用于后端设备，该方法可以包括以下步骤：
接收前端设备发送的访客信息；
基于访客信息确定访客的身份代码，以及预测访客的行动路径；
根据身份代码以及行动路径生成控制信息，该控制信息可以包括目标区域以及预设接待信息，该预设接待信息与身份代码相关；
根据控制信息向目标区域内的多媒体设备发送预设接待信息。
可以看出，本申请实施例可以通过预测访客的行动路径来沿途播放预设接待信息，有助于提高访客的来访体验，也使接待过程显得更加科技化、智能化。而且预设接待信息是针对访客个性化设置的，有助于减轻接待人员的工作压力和负担。
在一种可能的实施方式中，在接收前端设备发送的访客信息之前，还可以包括以下步骤：
接收用户的设置指令，该设置指令可以用于设置待定客户的身份特征信息以及该待定客户的身份代码，该身份特征信息与身份代码关联存储与后端设备，该身份特征信息可以包括面部图像信息。
可以看出，本申请实施例需要接待人员(即上述用户)预先设置待定客户的相关信息，有助于后端设备对访客进行身份识别以及调取对应的预设接待信息。后端设备智能化的识别访客的身份有助于减轻接待人员的工作负担，使得接待人员有更多的精力处理其他接待事项，提高接待人员的接待效率。
在另一种可能的实施方式中，基于访客信息确定访客的身份代码，以及预测访客的行动路径，可以包括以下步骤：
基于访客信息提取访客的面部图像信息、访客的移动方向以及访客的移动速度；
根据访客的面部图像信息以及待定客户的身份特征信息，确定访客的身份代码；
根据移动方向生成行动路径，并基于行动路径确定目标区域。
可以看出，本申请实施例方法不仅能够智能识别访客的身份信息，还能够智能化地预测访客的行动路径，有助于后端设备根据预测的行动路径向对应的多媒体设备发送预设接待信息，可以提高访客的来访体验。
在另一种可能的实施方式中，设置指令还可以用于设置待定客户对应的预设接待信息，该预设接待信息与身份代码关联存储于后端设备。
可以看出，在本申请实施例方法中，待定客户的身份特征信息、预设接待信息以及对应的身份代码都是关联存储在后端设备中的，其中身份代码起纽带作用，有助于后端设备根据访客信息提取对应的预设接待信息，能够保证后端设备调取正确的预设接待信息，保证接待工作的顺利进行。
在另一种可能的实施方式中，控制信息还可以包括预设接待信息的播报时间和/或播报频率。
可以看出，接待人员可以多维地设置预设接待信息的相关参数，有助于为访客提供更加人性化的接待工作，提高访客的来访体验的同时，也能降低接待人员的工作难度。
在另一种可能的实施方式中，本申请实施例方法还可以包括以下步骤：
根据播报时间向目标区域内的多媒体设备发送预设接待信息；和/或
根据播报频率向目标区域内的多媒体设备发送预设接待信息。
可以看出，本申请实施例方法可以实现根据用户设置的接待信息播报的相关参数将预设接待信息呈现于对应的多媒体设备上，有利于使得接待流程更加智能化、人性化，也有利于减轻接待人员的工作难度。
第二方面，本申请实施例提供了一种后端设备，该后端设备可以包括以下部分：通信模块、计算模块以及控制模块；
通信模块，可以用于接收前端设备发送的访客信息；
计算模块，可以用于基于访客信息确定访客的身份代码，以及预测访客的行动路径；
控制模块，可以用于根据身份代码以及行动路径生成控制信息，该控制信息可以包括目标区域以及预设接待信息，该预设接待信息与身份代码相关；
通信模块，还可以用于根据控制信息向目标区域内的多媒体设备发送预设接待信息。
第三方面，本申请实施例提供了一种后端设备，该后端设备可以包括以下部分：处理器、存储器和总线；
处理器和存储器通过总线连接，其中，存储器用于存储一组程序代码，处理器用于调用存储器中存储的程序代码，执行如第一方面所述的方法。
第四方面，本申请实施例提供了一种计算机可读存储介质，包括：
计算机可读存储介质中存储有指令，当其在计算机上运行时，实现如第一方面所述的方法。
通过实施本申请实施例，可以实现根据访客信息预测访客的行动路径，并通过预测的行动路径上的多媒体设备播报与访客相关的预设接待信息，有助于提高访客的来访体验，还有助于减轻接待人员接待工作的难度和复杂程度，使得接待访客的过程更加智能化和科技化。
附图说明
为了更清楚地说明本申请实施例中的技术方案，下面将对实施例描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1是本申请实施例提供的一种管理接待信息的系统的架构示意图；
图2是本申请实施例提供的另一种管理接待信息的系统的架构示意图；
图3是本申请实施例提供的一种管理接待信息的方法的流程示意图；
图4是本申请实施例提供的一种预测访客行动路径的场景示意图；
图5是本申请实施例提供的一种向多媒体设备发送预设接待信息的场景示意图；
图6是本申请实施例提供的一种后端设备的组成示意图；
图7是本申请实施例提供的另一种后端设备的组成示意图。
具体实施方式
下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例是本申请一部分实施例，而不是全部的实施例。基于本申请中的实施例，本领域普通技术人员在没有作出创造性劳动前提下所获得的所有其他实施例，都属于本申请保护的范围。
本申请的说明书和权利要求书及所述附图中的术语“第一”、“第二”、“第三”和“第四”等是用于区别不同对象，而不是用于描述特定顺序。此外，术语“包括”和“具有”以及它们任何变形，意图在于覆盖不排他的包含。例如包含了一系列步骤或单元的过程、方法、系统、产品或设备没有限定于已列出的步骤或单元，而是可选地还包括没有列出的步骤或单元，或可选地还包括对于这些过程、方法、产品或设备固有的其它步骤或单元。
在本文中提及“实施例”意味着，结合实施例描述的特定特征、结果或特性可以包含在本申请的至少一个实施例中。在说明书中的各个位置出现该短语并不一定均是指相同的实施例，也不是与其它实施例互斥的独立的或备选的实施 例。本领域技术人员显式地和隐式地理解的是，本文所描述的实施例可以与其它实施例相结合。
为了更好地理解本申请实施例的技术方案，先对本申请实施例可能涉及的一种管理接待信息的系统进行介绍。请参见图1，为本申请实施例提供的一种管理接待信息的系统的架构示意图。如图1所示，该管理接待信息的系统可以包括后端设备10、前端设备20以及多媒体设备30。
其中，后端设备10，也可以称为终端设备、接入终端设备、UE单元、UE站、移动站、移动台、远方站、远程终端设备、移动设备、UE终端设备、移动终端、无线通信设备、UE代理或UE装置等。终端可以是固定的或者移动的等。其具体形式可以是手机(mobile phone)、平板电脑(Pad)、带无线收发功能的电脑、可穿戴终端设备等。PC端的终端设备，例如一体机等，其操作系统可以包括但不限于Linux系统、Unix系统、Windows系列系统(例如Windows xp、Windows 7等)、Mac OS X系统(苹果电脑的操作系统)等操作系统。移动端的终端设备，例如智能手机等，其操作系统可以包括但不限于安卓系统、IOS(苹果手机的操作系统)、Window系统等操作系统。在本申请实施例中，后端设备10为接待任务设置侧接收信号和/或发射信号的实体。在本申请实施例中，后端设备10可以接收前端设备20发送的访客信息；还可以基于访客信息确定访客的身份代码，以及预测访客的行动路径；还可以根据身份代码以及行动路径生成控制信息，该控制信息可以包括目标区域以及预设接待信息，该预设接待信息与身份代码相关；还可以根据控制信息向目标区域内的多媒体设备发送预设接待信息。在一种可能的实施方式中，后端设备10还可以接收用户的设置指令，该设置指令可以用于设置待定客户的身份特征信息以及待定客户的身份代码，该身份特征信息与身份特征代码关联存储于后端设备10，身份特征信息可以包括面部图像信息。在另一种可能的实施方式中，后端设备10还可以基于访客信息提取访客的面部图像信息、访客的移动方向以及访客的移动速度；还可以根据访客的面部图像信息以及待定客户的身份特征信息，确定访客的身份代码；还可以根据移动方向生成行动路径，并基于行动路径确定目标区域。在另一种可能的实施方式中，后端设备10还可以根据播报时间向目标区域内的多媒体设备发送预设接待信息；还可以根据播报频率向目标区域内的多媒体设备发送预设接待信息。需要说明的是，如图2所示，本申请实施例中的后端设备10可以与多个前端设备(如图2中所示的前端设备201、前端设备202以及前端设备203)和/或多媒体设备(如图2中所示的多媒体设备301、多媒体设备302以及多媒体设备303)进行信息交互。
前端设备20，是具有摄像功能和通信功能的终端设备。前端设备20还可以是具有红外传感器功能的终端设备，还可以具有声音采集功能的终端设备。前端设备20具体的形式可以为监控探头和/或红外线传感桩等。在本申请实施例中，前端设备20可以采集访客信息，并将访客信息发送至后端设备10。
多媒体设备30，是具有扬声功能和/或通信功能的终端设备。在本申请实 施例中，多媒体设备30可以接收后端设备10发送的预设接待信息，并对该预设接待信息进行播报。
为了更好地理解本申请实施例的技术方案，下面，结合图3中的步骤对本申请实施例提供的一种管理接待信息的方法进行详细说明。
请参见图3，为本申请实施例提供的一种管理接待信息的方法的流程示意图。可以理解，下述方法的执行主体为后端设备(如图1和/或图2中的后端设备10)；如图3所示，该方法可以包括以下步骤：
S301，接收前端设备发送的访客信息。
具体地，访客信息可以是图像信息、视频信息、传感器数据或者音频信息中的至少一种。访客信息可以有助于后端设备识别访客的身份以及预测访客的行动路径。示例性的，后端设备可以通过人脸识别技术来处理访客信息(如图像信息或视频信息)，后端设备还可以通过声纹识别技术来处理访客信息(如视频信息或音频信息)。更多地，若访客信息为传感器数据，则后端设备可以很清楚地“感知”到用户的移动方向和/或移动速度；若访客信息为视频信息，则后端设备也可以快捷地计算出访客的移动方向和/或移动速度。
可以看出，本申请实施例方法可以通过多种方式采集访客信息，并通过分析访客信息进而得出访客的移动方向和移动速度，有利于后续后端设备确定目标区域(和/或目标区域中的多媒体设备)。
在一种可能的实施方式中，在接收前端设备发送的访客信息之前，还可以包括以下步骤：
接收用户的设置指令。
需要说明的是，该设置指令可以用于设置待定客户的身份特征信息以及待定客户的身份代码。该身份特征信息与身份代码关联存储于后端设备，身份特征信息可以包括面部图像信息。
具体地，待定客户的身份特征信息中的面部图像信息有利于后端设备对访客的身份进行识别和确认。待定客户的身份特征信息还可以包括待定访客的声纹信息，该声纹信息可以是后端设备通过分析待定客户的音频信息得到，即用户(如接待人员)需在后端设备中输入(或上传)待定客户的音频信息，后端设备即可得出该待定客户的声纹信息。待定客户的身份特征信息还可以包括待定客户的身高、体重或发色等信息，这有助于后端设备对访客身份进行初步排查，也可以用于对访客身份进行复核。示例性的，若后端设备接收到了前端设备发送的访客A的访客信息，后端设备可以通过分析访客A的身高(或体重、发色等)来划分出访客A对应的待定客户范围，然后再从该待定客户范围中匹配出正确待定客户A(即访客A对应的待定客户A)；后端设备还可以根据访客A的访客信息(如面部图像信息或音频信息)来确定访客A对应的待定客户A，然后再通过比对访客A的身高(或体重、发色等)和待定客户A的身高(或体重、发色等)，进一步核实访客A的身份，避免了误判的情况，提 高了后端设备身份识别的准确性。
在另一种可能的实施方式中，设置指令还可以用于设置待定客户对应的预设接待信息。该预设接待信息与身份代码关联存储于后端设备。
具体地，预设接待信息可以是包含待定客户称呼的欢迎语，用户(接待人员)可以选择后端设备上的默认接待信息，用户(接待人员)还可以根据待定客户的喜好来设置预设接待信息的音量、音色或者音调等，用户(接待人员)还可以为预设接待信息添加背景音乐，可以提升访客的来访体验。示例性的，对于待定客户B，用户(接待人员)可以设置类似于“欢迎待定客户B来访我司！”(音量为80％、音色为男声)的预设接待信息，并根据待定客户B的喜好设置背景音乐。
更多地，用户(接待人员)还可以在后端设备上选择接待的主题(与待定客户来访的目的相关)，由后端设备自动生成与该主题相关的欢迎词。接待的主题可以有“领导莅临”或“客户来访”等。示例性的，当用户(接待人员)的选择的主题为“领导莅临”时，后端设备可以生成类似于“尊敬的领导，欢迎您莅临我司视察业务”的欢迎词；当用户(接待人员)选择的主题为“客户来访”时，后端设备可以生成类似于“尊敬的客户，欢迎您来我司了解项目”的欢迎词。具体的接待主题以及欢迎词本申请在此不做限制，上述举例只是为了方便读者理解本申请实施例方法。
可以看出，本申请实施例方法可以根据用户(接待人员)输入的待定客户的身份特征信息(如面部图像信息、音频信息)等提取出确认访客身份的信息(如面部特征新、声纹信息)等，而且本申请实施例方法还可以根据待定客户(和/或访客)的身高(体重或发色)等对身份识别结果进行复核，有助于提高后端设备识别访客身份的准确率，保证接待工作的正常进行。更多地，本申请实施例方法还可以实现后端设备根据不同接待主题自动生成欢迎词，有助于减轻用户(接待人员)的工作负担，在提升访客的来访体验的同时，降低用户(接待人员)的工作难度。
S302，基于所述访客信息确定所述访客的身份代码，以及预测所述访客的行动路径。
在一种可能的实施方式中，基于访客信息确定访客的身份代码，以及预测访客的行动路径，可以包括以下步骤：
基于访客信息提取访客的面部图像信息、访客的移动方向以及访客的移动速度；
根据访客的面部信息以及待定客户的身份特征信息，确定访客的身份代码；
根据移动方向生成行动路径，并基于行动路径确定目标区域。
其中，后端设备确定访客身份的方式可以为确定访客的身份代码。由于访客的身份特征信息以及预设接待信息是与身份代码关联存储于后端设备中，因此通过确认访客身份代码的方式有利于后端设备调取相应的信息，提高后端设备数据处理的能力和效率。更多地，访客(待定客户)的身份代码可以是访客 (待定客户)的名字和/或代号等，该身份代码可以是用户(接待人员)自行设置，还可以是后端设备根据待定客户的身份特征信息自动生成的、与其他待定客户形成区别的代码(或数字串)，该代码(数字串)的生成可参考生成数字ID的方法(或过程)。
具体地，后端设备会存储有地图(与接待地点有关)以及各个位置的坐标值(设比例尺为1:100)。对于访客信息为图像信息时，后端设备可以通过比较不同时间点的图像信息来确认访客的移动方向以及移动速度。例如，在时间节点1(设为12时01分)时，访客位于地点1，地点1的坐标值为(0,1)；在时间节点2时(设为12时03分)，访客位于地点2，地点2的坐标值为(0,26)，由此可以得到访客的移动方向为向东，访客的移动速度为(26-1)/(3-2)米/分钟，即25米/分钟。进一步地，后端设备可以以“向东，速度为25米/分钟”为条件，预测访客的行动路径。前端设备会按预设周期获取并向后端设备发送访客信息，这样有助于后端设备及时地验证预测的访客行动路径的正确性，对于访客改变移动方向和移动速度的情况，后端设备也能及时地对预测的访客行动路径作出调整。示例性的，设前端设备的采集访客信息的预设周期为0.2秒，则前端设备会每隔0.2秒采集一次访客信息，并将该访客信息发送至后端设备。设后端设备在某一次(第一次)接收到前端设备发送的访客信息，做出的访客行动路径预测为“向东北，速度为20米/分钟”，若后端设备在下一次(第二次)接收到前端设备发送的访客信息，做出的访客行动路径预测为“向东北，速度为20米/分钟”，则继续保持之前锁定的目标区域，并根据访客的移动方向和移动速度扩大相应的目标区域范围；若后端设备在下一次(第二次)接收到前端设备发送的访客信息，做出的访客行动路径预测为“向北，速度为23米/分钟”，则后端设备需舍弃第一次做出的行动路径预测以及对应的目标区域，并根据第二次的行动路径预测确定对应的目标区域。
更多地，后端设备确定目标区域即确认多媒体设备，后端设备在确认目标区域后，便会调取目标区域内的多媒体设备的IP地址，以便后续发送预设接待信息。
在另外一种可能的实施方式中，若用户(接待人员)设置了接待的目的地，则后端设备可以结合该目的地对访客的行动路径进行预测，还可以自动规划前往目的地的路线，能起到引导访客前行的作用，而且还能避免用户(接待人员)方向引导错误的情况。
示例性的，如图4所示，为一种预测访客行动路径的场景示意图。其中，如图4中流程410所示，后端设备10会根据该访客信息(由前端设备20采集)预测访客的行动路径。需要说明的是，图4仅是提供一种可能的预测访客行动路径的场景示意图，并不表示本申请实施例方法只能用图4所示方法对访客的行动路径进行预测，具体的预测手段或方法由技术人员根据实际情况进行设定。
可以看出，本申请实施例方法允许用户(接待人员)设置待定客户的身份代码，也允许后端设备自动生成待定客户的身份代码，有助于确保后端设备调 取对应访客的预设接待信息的准确性。而且本申请实施例方法能够根据访客信息智能化地预测访客的行动路径，有助于提高访客的来访体验。
S303，根据所述身份代码以及所述行动路径生成控制信息。
需要说明的是，控制信息可以包括目标区域以及预设接待信息，该预设接待信息与身份代码相关。在一种可能的实施方式中，上述控制信息还可以包括预设接待信息的播报时间和/或播报频率。
更多地，控制信息还可以包括预设接待信息的播报次数等。
具体地，访客移动的速度会影响控制信息中的播报时间，后端设备需预测访客到达目标区域的多媒体设备的时间，并在访客到达该多媒体设备的位置(或距离该多媒体设备预设距离)时，向该多媒体设备发送预设接待信息，并由该多媒体设备将预设接待信息播报给访客，来提升访客的来访体验。而访客的重要程度，则可以影响控制信息中的播报频率和/或播报次数。需要说明的是，上述对控制信息的影响因素并不是唯一和固定的，上述举例仅是为了让读者更加了解本申请实施例方法，具体的播报时间、播报频率或播报次数的确定，由技术人员根据实际情况设置算法。
可以看出，在本申请实施例方法中，后端设备可以根据访客信息智能生成控制信息，该控制信息可灵活地控制预设接待信息在多媒体设备播放的方式，有助于提高访客的来访体验。
S304，根据所述控制信息向目标区域内的多媒体设备发送所述预设接待信息。
在一种可能的实施方式中，本申请实施例方法还可以包括以下步骤：
根据播报时间向目标区域内的多媒体设备发送预设接待信息；和/或
根据播报频率向目标区域内的多媒体设备发送预设接待信息。
更多地，后端设备还可以根据播报次数向目标区域内的多媒体设备发送预设接待信息。
示例性的，若播报时间为13时02分00秒、播报频率为2次/分钟、播报次数为2次，则后端设备需在13时02分00秒时向多媒体设备A发送预设接待信息，并在13时02分30秒时再次向多媒体设备A发送预设接待信息，待第二次发送接待信息结束后，后端设备针对多媒体设备A的此次任务即可算作完成。
在另一种可能的实施方式中，在多媒体设备接收到后端设备发送的预设接待信息并进行播报时，多媒体设备还可以发出亮光。或者，多媒体设备还可以在播报预设接待信息时进行晃动(若多媒体设备能够进行机械动作)。对应地，用户(接待人员)可以对多媒体设备在播报预设接待信息时发出的亮光和/或晃动姿势进行设定。具体的亮光颜色和/或晃动姿势在此不作限制。
示例性的，如图5所示，为一种向多媒体设备发送预设接待信息的场景示意图。其中，如图5所示的流程510，当后端设备10计算得出访客的预测行动路径如图5所示时，后端设备10可以向预测行动路径旁的目标区域(如图 5所示)中的多媒体设备(如图5中的多媒体设备301、多媒体设备302、多媒体设备303、多媒体设备304以及多媒体设备305)发送预设接待信息。需要说明的是，图5仅是提供一种可能的后端设备向多媒体设备发送预设接待信息的场景示意图，并不表示本申请实施例方法只能用图5所示的方法向多媒体设备发送预设接待信息，具体的发送预设接待信息的方法(或步骤)由技术人员根据实际情况进行设定。
更多地，后端设备会对预设接待信息进行编码。编码过程主要有两个步骤，首先是压缩编码(可以是OPUS压缩编码)，然后是信道编码(可以通过RS前向纠错编码，进行信道编码，RS前向纠错编码可以为前向纠错编码(Forward Error Correction，FEC))，信道编码可以提高数据传输的稳定性和可靠性。然后后端设备会将编码后的预设接待信息发送至多媒体设备。然后多媒体设备在接收到编码后的预设接待信息后，会对编码后的预设接待信息进行解码和/或模拟信号转换。需要说明的是，针对后端设备来说，不论接收到的预设接待信息是文本信息还是音频信息，都是该编码过程。针对多媒体设备来说，若解码后的预设接待信息为文本信息，则需要对解码后的文本信息进行TTS(Text To Speech，即“从文本到语音”)转换，得到模拟信号(音频信号)并进行播报；若解码后的预设接待信息为音频信息，则直接播放该音频信息。
可以看出，在本申请实施例中，后端设备会智能化、灵活地控制预设接待信息在多媒体设备上播报的形式，有助于提高访客的来访体验的同时，降低用户(接待人员)的工作难度和负担。
下面结合附图介绍本申请实施例涉及的装置。
请参见图6，为本申请实施例提供的一种后端设备的组成示意图，该后端设备可以包括：通信模块610、计算模块620以及控制模块630；
通信模块610，可以用于接收前端设备发送的访客信息；
计算模块620，可以用于基于访客信息确定访客的身份代码，以及预测访客的行动路径；
控制模块630，可以用于根据身份代码以及行动路径生成控制信息，该控制信息可以包括目标区域以及预设接待信息，该预设接待信息与身份代码相关；
通信模块610，还可以用于根据控制信息向目标区域内的多媒体设备发送预设接待信息。
在一种可能的实施方式中，后端设备还可以包括：交互模块640；
交互模块640，可以用于接收用户的设置指令，该设置指令用于设置待定客户的身份特征信息以及待定客户的身份代码，该身份特征信息与身份代码关联存储于后端设备，该身份特征信息可以包括面部图像信息。
在另一种可能的实施方式中，后端设备还可以包括：
计算模块620，还可以用于基于访客信息提取访客的面部图像信息、访客的移动方向以及访客的移动速度；
计算模块620，还可以用于根据访客的面部图像信息以及待定客户的身份特征信息，确定访客的身份代码；
计算模块620，还可以用于根据移动方向生成行动路径，并基于行动路径确定目标区域。
在另一种可能的实施方式中，后端设备还可以包括：
通信模块610，还可以用于根据播报时间向目标区域内的多媒体设备发送预设接待信息；
通信模块610，还可以用于根据播报频率向目标区域内的多媒体设备发送预设接待信息。
请参见图7，为本申请实施例提供的另一种后端设备的组成示意图，该装置可包括：
处理器710、存储器720和I/O接口730。处理器710、存储器720和I/O接口730间可实现通信地连接，该存储器720用于存储指令，该处理器710用于执行该存储器720存储的指令，以实现如图3对应的方法步骤。
处理器710用于执行该存储器720存储的指令，以控制I/O接口730接收和发送信号，完成上述方法中的步骤。其中，所述存储器720可以集成在所述处理器710中，也可以与所述处理器710分开设置。
存储器720中还可以包括存储系统721、高速缓存722和RAM723。其中高速缓存722是存在于RAM723与CPU之间的一级存储器，由静态存储芯片(SRAM)组成，容量比较小但速度比主存高得多，接近于CPU的速度；RAM723是与CPU直接交换数据的内部存储器，可以随时读写(刷新时除外)，而且速度很快，通常作为操作系统或其他正在运行中的程序的临时数据存储介质。三者结合实现存储器720功能。
作为一种实现方式，I/O接口730的功能可以考虑通过收发电路或者收发的专用芯片实现。处理器710可以考虑通过专用处理芯片、处理电路、处理器或者通用芯片实现。
作为另一种实现方式，可以考虑使用通用计算机的方式来实现本申请实施例提供的装置。即将实现处理器710，I/O接口730功能的程序代码存储在存储器720中，通用处理器通过执行存储器720中的代码来实现处理器710，I/O接口730的功能。
该装置所涉及的与本申请实施例提供的技术方案相关的概念，解释和详细说明及其他步骤请参见前述方法或其他实施例中关于装置执行的方法步骤的内容的描述，此处不做赘述。
作为本实施例的另一种实现方式，提供一种计算机可读存储介质，其上存储有指令，该指令被执行时执行上述方法实施例中的方法。
作为本实施例的另一种实现方式，提供一种包含指令的计算机程序产品，该指令被执行时执行上述方法实施例中的方法。
本领域技术人员可以理解，为了便于说明，图7中仅示出了一个存储器和处理器。在实际的终端或服务器中，可以存在多个处理器和存储器。存储器也可以称为存储介质或者存储设备等，本申请实施例对此不做限制。
应理解，在本申请实施例中，处理器可以是中央处理单元(Central Processing Unit，简称CPU)，该处理器还可以是其他通用处理器、数字信号处理器(Digital Signal Processing，简称DSP)、专用集成电路(Application Specific Integrated Circuit，简称ASIC)、现成可编程门阵列(Field－Programmable Gate Array，简称FPGA)或者其他可编程逻辑器件、分立门或者晶体管逻辑器件、分立硬件组件等。
还应理解，本申请实施例中提及的存储器可以是易失性存储器或非易失性存储器，或可包括易失性和非易失性存储器两者。其中，非易失性存储器可以是只读存储器(Read-Only Memory，简称ROM)、可编程只读存储器(Programmable ROM，简称PROM)、可擦除可编程只读存储器(Erasable PROM，简称EPROM)、电可擦除可编程只读存储器(Electrically EPROM，简称EEPROM)或闪存。易失性存储器可以是随机存取存储器(Random Access Memory，简称RAM)，其用作外部高速缓存。通过示例性但不是限制性说明，许多形式的RAM可用，例如静态随机存取存储器(Static RAM，简称SRAM)、动态随机存取存储器(Dynamic RAM，简称DRAM)、同步动态随机存取存储器(Synchronous DRAM，简称SDRAM)、双倍数据速率同步动态随机存取存储器(Double Data Rate SDRAM，简称DDR SDRAM)、增强型同步动态随机存取存储器(Enhanced SDRAM，简称ESDRAM)、同步连接动态随机存取存储器(Synchlink DRAM，简称SLDRAM)和直接内存总线随机存取存储器(Direct Rambus RAM，简称DR RAM)。
需要说明的是，当处理器为通用处理器、DSP、ASIC、FPGA或者其他可编程逻辑器件、分立门或者晶体管逻辑器件、分立硬件组件时，存储器(存储模块)集成在处理器中。
应注意，本文描述的存储器旨在包括但不限于这些和任意其它适合类型的存储器。
该总线除包括数据总线之外，还可以包括电源总线、控制总线和状态信号总线等。但是为了清楚说明起见，在图中将各种总线都标为总线。
还应理解，本文中涉及的第一、第二、第三、第四以及各种数字编号仅为描述方便进行的区分，并不用来限制本申请的范围。
应理解，本文中术语“和/或”，仅仅是一种描述关联对象的关联关系，表示可以存在三种关系，例如，A和/或B，可以表示：单独存在A，同时存在A和B，单独存在B这三种情况。另外，本文中字符“/”，一般表示前后关联对象是一种“或”的关系。
在实现过程中，上述方法的各步骤可以通过处理器中的硬件的集成逻辑电路或者软件形式的指令完成。结合本申请实施例所公开的方法的步骤可以直接 体现为硬件处理器执行完成，或者用处理器中的硬件及软件模块组合执行完成。软件模块可以位于随机存储器，闪存、只读存储器，可编程只读存储器或者电可擦写可编程存储器、寄存器等本领域成熟的存储介质中。该存储介质位于存储器，处理器读取存储器中的信息，结合其硬件完成上述方法的步骤。为避免重复，这里不再详细描述。
在本申请的各种实施例中，上述各过程的序号的大小并不意味着执行顺序的先后，各过程的执行顺序应以其功能和内在逻辑确定，而不应对本申请实施例的实施过程构成任何限定。
本领域普通技术人员可以意识到，结合本文中所公开的实施例描述的各种说明性逻辑块(illustrative logical block，简称ILB)和步骤，能够以电子硬件、或者计算机软件和电子硬件的结合来实现。这些功能究竟以硬件还是软件方式来执行，取决于技术方案的特定应用和设计约束条件。专业技术人员可以对每个特定的应用来使用不同方法来实现所描述的功能，但是这种实现不应认为超出本申请的范围。
在本申请所提供的几个实施例中，应该理解到，所揭露的系统、装置和方法，可以通过其它的方式实现。例如，以上所描述的装置实施例仅仅是示意性的，例如，所述单元的划分，仅仅为一种逻辑功能划分，实际实现时可以有另外的划分方式，例如多个单元或组件可以结合或者可以集成到另一个系统，或一些特征可以忽略，或不执行。另一点，所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口，装置或单元的间接耦合或通信连接，可以是电性，机械或其它的形式。
所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。
另外，在本申请各个实施例中的各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。
在上述实施例中，可以全部或部分地通过软件、硬件、固件或者其任意组合来实现。当使用软件实现时，可以全部或部分地以计算机程序产品的形式实现。所述计算机程序产品包括一个或多个计算机指令。在计算机上加载和执行所述计算机程序指令时，全部或部分地产生按照本申请实施例所述的流程或功能。所述计算机可以是通用计算机、专用计算机、计算机网络、或者其他可编程装置。所述计算机指令可以存储在计算机可读存储介质中，或者从一个计算机可读存储介质向另一个计算机可读存储介质传输，例如，所述计算机指令可以从一个网站站点、计算机、服务器或数据中心通过有线(例如同轴电缆、光纤、数字用户线)或无线(例如红外、无线、微波等)方式向另一个网站站点、计算机、服务器或数据中心进行传输。所述计算机可读存储介质可以是计算机 能够存取的任何可用介质或者是包含一个或多个可用介质集成的服务器、数据中心等数据存储设备。所述可用介质可以是磁性介质，(例如，软盘、硬盘、磁带)、光介质(例如，DVD)、或者半导体介质(例如固态硬盘)等。
本申请实施例还提供一种计算机存储介质，所述计算机可读存储介质存储有计算机程序，所述计算机程序被处理器执行以实现如上述方法实施例中记载的任何一种管理接待信息的方法的部分或全部步骤。
本申请实施例还提供一种计算机程序产品，所述计算机程序产品包括存储了计算机程序的非瞬时性计算机可读存储介质，所述计算机程序可操作来使计算机执行如上述方法实施例中记载的任何一种管理接待信息的方法的部分或全部步骤。
以上所述，仅为本申请的具体实施方式，但本申请的保护范围并不局限于此，任何熟悉本技术领域的技术人员在本申请揭露的技术范围内，可轻易想到变化或替换，都应涵盖在本申请的保护范围之内。因此，本申请的保护范围应以所述权利要求的保护范围为准。

Claims (10)

  1. 一种管理接待信息的方法，其特征在于，应用于后端设备，所述方法包括以下步骤：
    接收前端设备发送的访客信息；
    基于所述访客信息确定所述访客的身份代码，以及预测所述访客的行动路径；
    根据所述身份代码以及所述行动路径生成控制信息，所述控制信息包括目标区域以及预设接待信息，所述预设接待信息与所述身份代码相关；
    根据所述控制信息向目标区域内的多媒体设备发送所述预设接待信息。
  2. 根据权利要求1所述的方法，其特征在于，在所述接收前端设备发送的访客信息之前，还包括以下步骤：
    接收用户的设置指令，所述设置指令用于设置待定客户的身份特征信息以及所述待定客户的身份代码，所述身份特征信息与所述身份代码关联存储于所述后端设备，所述身份特征信息包括面部图像信息。
  3. 根据权利要求2所述的方法，其特征在于，所述基于所述访客信息确定所述访客的身份代码，以及预测所述访客的行动路径，包括以下步骤：
    基于所述访客信息提取所述访客的面部图像信息、所述访客的移动方向以及所述访客的移动速度；
    根据所述访客的面部图像信息以及所述待定客户的身份特征信息，确定所述访客的身份代码；
    根据所述移动方向生成所述行动路径，并基于所述行动路径确定所述目标区域。
  4. 根据权利要求2所述的方法，其特征在于，所述设置指令还用于设置所述待定客户对应的预设接待信息，所述预设接待信息与所述身份代码关联存储于所述后端设备。
  5. 根据权利要求1所述的方法，其特征在于，所述控制信息还包括所述预设接待信息的播报时间和/或播报频率。
  6. 根据权利要求5所述的方法，其特征在于，所述方法还包括：
    根据所述播报时间向所述目标区域内的多媒体设备发送所述预设接待信息；和/或
    根据所述播报频率向所述目标区域内的多媒体设备发送所述预设接待信 息。
  7. 一种后端设备，其特征在于，所述后端设备包括：通信模块、计算模块以及控制模块；
    所述通信模块，用于接收前端设备发送的访客信息；
    所述计算模块，用于基于所述访客信息确定所述访客的身份代码，以及预测所述访客的行动路径；
    所述控制模块，用于根据所述身份代码以及所述行动路径生成控制信息，所述控制信息包括目标区域以及预设接待信息，所述预设接待信息与所述身份代码相关；
    所述通信模块，还用于根据所述控制信息向目标区域内的多媒体设备发送所述预设接待信息。
  8. 一种后端设备，其特征在于，所述后端设备包括：
    处理器、存储器和总线，所述处理器和所述存储器通过所述总线连接，其中，所述存储器用于存储一组程序代码，所述处理器用于调用所述存储器中存储的所述程序代码，执行如权利要求1-6任一项所述的方法。
  9. 一种计算机可读存储介质，其特征在于，包括：
    所述计算机可读存储介质中存储有指令，当其在计算机上运行时，实现如权利要求1-6任一项所述的方法。
  10. 一种管理接待信息的系统，其特征在于，所述系统包括后端设备、前端设备以及多媒体设备，其中：
    所述后端设备用于执行如权利要求1-6任一项所述的方法步骤；
    所述前端设备用于采集客户信息，并将所述客户信息发送至所述后端设备；
    所述多媒体设备用于接收并呈现所述传音设备发送的预设接待信息。
PCT/CN2023/117741 2022-09-09 2023-09-08 管理接待信息的方法以及后端设备 WO2024051823A1 (zh)

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