WO2023233911A1 - Information processing system, program, and information processing method - Google Patents

Information processing system, program, and information processing method Download PDF

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Publication number
WO2023233911A1
WO2023233911A1 PCT/JP2023/017101 JP2023017101W WO2023233911A1 WO 2023233911 A1 WO2023233911 A1 WO 2023233911A1 JP 2023017101 W JP2023017101 W JP 2023017101W WO 2023233911 A1 WO2023233911 A1 WO 2023233911A1
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WO
WIPO (PCT)
Prior art keywords
tool
information
information processing
processing system
customer
Prior art date
Application number
PCT/JP2023/017101
Other languages
French (fr)
Japanese (ja)
Inventor
アントワン レオ アンドリュー
Original Assignee
株式会社永木精機
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 株式会社永木精機 filed Critical 株式会社永木精機
Publication of WO2023233911A1 publication Critical patent/WO2023233911A1/en

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0645—Rental transactions; Leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Systems or methods specially adapted for specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Definitions

  • the present invention relates to an information processing system, a program, and an information processing method.
  • Patent Document 1 Conventionally, tools have been managed using electrical means such as IC cards (see Patent Document 1).
  • the method described in Patent Document 1 is configured so that information such as the type of tool and the history of the tool can be confirmed. If any trouble occurs, the cause of the trouble can be determined by verifying the above information.
  • the present invention provides an information processing system and the like that allows a user to easily grasp the repair time or service life of a tool before any trouble occurs.
  • an information processing system includes a processor capable of executing programs to perform the following steps.
  • tool information indicating a plurality of tools that are products of the user and customer information indicating a customer who owns or borrows the tools are managed.
  • the obtaining step obtains parameters regarding the use of the tool by the customer.
  • the notification step when the parameters satisfy predetermined conditions, the user is notified of the repair time or service life of the tool in a manner that allows tool information and customer information to be grasped.
  • the user can easily grasp the repair time or service life of the tool, so troubles can be prevented from occurring.
  • FIG. 1 is a diagram showing the overall configuration of an information processing system.
  • FIG. 2 is a block diagram showing the hardware configuration of an information processing device.
  • FIG. 2 is a block diagram showing the hardware configuration of a customer terminal.
  • FIG. 2 is a functional block diagram showing the functions of the information processing device.
  • FIG. 2 is an activity diagram showing the flow of information processing executed by the information processing device.
  • FIG. 3 is a diagram illustrating an example of a screen displayed on a display unit of the information processing device.
  • FIG. 3 is a diagram illustrating an example of a screen displayed on a display unit of the information processing device.
  • FIG. 3 is a diagram illustrating an example of a screen displayed on a display unit of the information processing device. It is a figure showing an example of the screen displayed on the display part of a customer terminal.
  • FIG. 3 is a diagram illustrating an example of a screen displayed on a display unit of the information processing device.
  • the program for realizing the software appearing in this embodiment may be provided as a non-transitory computer-readable medium, or may be downloaded from an external server.
  • the program may be provided in a manner that allows the program to be started on an external computer and the function thereof is realized on the client terminal (so-called cloud computing).
  • the term "unit” may include, for example, a combination of hardware resources implemented by circuits in a broad sense and software information processing that can be concretely implemented by these hardware resources.
  • various types of information are handled in this embodiment, and these information include, for example, the physical value of a signal value representing voltage and current, and the signal value as a binary bit collection consisting of 0 or 1. It is expressed by high and low levels or quantum superposition (so-called quantum bits), and communication and calculations can be performed on circuits in a broad sense.
  • a circuit in a broad sense is a circuit realized by at least appropriately combining a circuit, a circuit, a processor, a memory, and the like. That is, Application Specific Integrated Circuit (ASIC), programmable logic device (for example, Simple Programmable Logic Device (SPLD)), complex programmer Complex Programmable Logic Device (CPLD) and field This includes a field programmable gate array (FPGA) and the like.
  • ASIC Application Specific Integrated Circuit
  • SPLD Simple Programmable Logic Device
  • CPLD complex programmer Complex Programmable Logic Device
  • FPGA field programmable gate array
  • FIG. 1 is a diagram showing the overall configuration of an information processing system.
  • the information processing system 1 includes an information processing device 2 and a customer terminal 3, which are configured to be able to communicate through a network (telecommunication line).
  • the information processing system 1 is comprised of one or more devices or components.
  • the information processing system 1 is composed of only the information processing device 2, the information processing system 1 can be the information processing device 2, and if it is composed of the customer terminal 3, the information processing system 1 can be the customer terminal 3.
  • FIG. 2 is a block diagram showing the hardware configuration of the information processing device.
  • the information processing device 2 includes a communication section 21 , a storage section 22 , a control section 23 , a display section 24 , and an input section 25 , and these components are connected inside the information processing device 2 via a communication bus 20 . electrically connected.
  • the communication unit 21 is preferably a wired communication means such as USB, IEEE1394, Thunderbolt (registered trademark), wired LAN network communication, etc., it is also suitable for wireless LAN network communication, mobile communication such as 3G/LTE/5G, and BLUETOOTH (registered trademark). Communication etc. may be included as necessary. That is, it is more preferable to implement it as a set of these plurality of communication means.
  • the storage unit 22 stores various information defined by the above description. This may be used, for example, as a storage device such as a solid state drive (SSD) that stores various programs related to the information processing device 2 executed by the control unit 23, or as a temporary storage device related to program calculations. It can be implemented as a memory such as a random access memory (RAM) that stores information (arguments, arrays, etc.) necessary for the process. Alternatively, a combination of these may be used.
  • SSD solid state drive
  • RAM random access memory
  • the control unit 23 processes and controls overall operations related to the information processing device 2 .
  • the control unit 23 is, for example, a central processing unit (CPU) not shown.
  • the control unit 23 realizes various functions related to the information processing device 2 by reading predetermined programs stored in the storage unit 22. That is, information processing by software stored in the storage unit 22 is specifically implemented by the control unit 23, which is an example of hardware, and can be executed as each functional unit included in the control unit 23.
  • the control section 23 is not limited to a single control section, and may be implemented so as to have a plurality of control sections 23 for each function. It may also be a combination thereof. That is, the control unit 23 is an example of a processor that can execute a program so that each step described below is performed.
  • the display unit 24 may be included in the casing of the information processing device 2, or may be attached externally.
  • the display unit 24 displays a screen of a graphical user interface (GUI) that can be operated by the user. This is preferably carried out by using display devices such as a CRT display, a liquid crystal display, an organic EL display, and a plasma display depending on the type of information processing device 2, for example.
  • GUI graphical user interface
  • the input unit 25 may be included in the casing of the information processing device 2 or may be externally attached.
  • the input unit 25 may be integrated with the display unit 24 and implemented as a touch panel. With a touch panel, the user can input tap operations, swipe operations, and the like. Of course, a switch button, a mouse, a QWERTY keyboard, etc. may be used instead of the touch panel. That is, the input unit 25 receives operation inputs made by the user. The input is transferred as a command signal to the control unit 23 via the communication bus 20, and the control unit 23 can perform predetermined control or calculation as necessary.
  • the customer terminal 3 is operated by a customer who wishes to input information such as scheduled construction information, information regarding the use of tools, etc., and obtain information on tools necessary for the scheduled construction, scheduled construction procedures, etc.
  • the customer terminal 3 may be of any type, such as a smartphone, a tablet terminal, a computer, or any other device as long as it can access the information processing device 2 through a telecommunications line.
  • FIG. 3 is a block diagram showing the hardware configuration of the customer terminal.
  • the customer terminal 3 includes a communication section 31 , a storage section 32 , a control section 33 , a display section 34 , and an input section 35 . connected. Descriptions of the communication unit 31, storage unit 32, control unit 33, display unit 34, and input unit 35 are the same as those of each unit in the information processing device 2, and will therefore be omitted.
  • each functional unit included in the control unit 23 can be executed by specifically implementing information processing by the software stored in the storage unit 22 by the control unit 23, which is an example of hardware.
  • FIG. 4 is a functional block diagram showing the functions of the information processing device.
  • the control unit 23 includes a management unit 231, an acquisition unit 232, a notification unit 233, a presentation unit 234, and a transmission unit 235 as each functional unit.
  • the management unit 231 is configured to be able to execute management steps. Specifically, the management unit 231 is configured to receive information via the communication unit 21 or the storage unit 22 and to be able to store this information in the memory. In particular, the management unit 231 manages tool information indicating a plurality of tools that are products of the user. Furthermore, the management unit 231 manages the tool information and the number of times the tool is used in association with each other. Examples of the tool information include product code, tool type, product name, manufacturing date, lot number of tool parts, material of tool parts, and the like. The management unit 231 also manages customer information indicating customers who own or borrow tools. Examples of the customer information include the customer's company name (including branch name), customer's address, and the like.
  • the acquisition unit 232 is configured to be able to execute the acquisition step. Specifically, the acquisition unit 232 acquires parameters related to tool use by the customer, which are received from the customer terminal 3 or stored in the storage unit 22 . The parameters preferably include at least one of the number of times the tool has been used and the age since manufacture. By acquiring such parameters in the acquisition unit 232, the management unit 231 can accurately manage the repair period or service life of the tool.
  • the acquisition unit 232 may acquire at least part of the parameters from the sensor of the tool. In this case, tools can be managed more easily and accurately by the information processing system 1. Furthermore, the acquisition unit 232 acquires usage information regarding tool usage via the customer terminal 3 before or after construction work is implemented. Then, when the management unit 231 acquires the usage information, it updates the number of times the tool is used. As a result, the number of times the tool is used is incremented by one. Further, the acquisition unit 232 acquires construction information regarding the construction via the customer terminal 3 before the construction is implemented.
  • the notification unit 233 is configured to be able to execute the notification step. Specifically, when the parameters acquired by the acquisition unit 232 satisfy a predetermined condition, the notification unit 233 notifies the user of the repair time or service life of the tool in a manner that allows tool information and customer information to be grasped. do.
  • the predetermined conditions are determined depending on the type of tool.
  • the user eg, maintenance department
  • This alternative tool can also be managed by the information processing system 1.
  • the presentation unit 234 is configured to be able to execute the presentation step. Specifically, the presentation unit 234 determines tools suitable for the construction work based on the construction information acquired by the acquisition unit 232 and the tool information managed by the management unit 231 before the construction work is carried out. present. This allows customers to carry out construction work safely and accurately.
  • the presentation unit 234 is configured to generate various display information and control display content that can be viewed by the user.
  • Display information may be visual information itself generated in a form that is visible to the user, such as a screen, image, icon, text, etc., or, for example, display information such as a screen, image, icon, text, etc. on the display unit 24 or the display unit 34. It may also be rendering information for display.
  • the construction information includes the material of the part to be constructed. In this case, it is possible to avoid using the presented tool for parts to be constructed that are made of different materials, thereby further increasing the safety of the construction work.
  • the presentation unit 234 may be further configured to present at least one of the construction procedure and construction accident cases. By confirming this information before carrying out construction work, construction work can be carried out more safely and accurately.
  • the transmitting unit 235 is configured to be able to execute the transmitting step. Specifically, when the tool is repaired, the transmitting unit 235 transmits information indicating the details of the repair to the customer (customer terminal 3) via the communication unit 21 and the network.
  • the details of the repair include, for example, the type of parts replaced, the cleaning status of the parts, whether or not grease is used, and the type of grease.
  • the customer can grasp the parts that are likely to deteriorate, and therefore can proceed with the construction work more carefully.
  • tools examples include tools used for various purposes, and are not particularly limited, but tools for electrical work are preferred. Electrical work is often dangerous, so work with a higher level of safety is required. It is particularly suitable to use the information processing system of the present invention for the management of tools used in electrical work that requires such high safety.
  • FIG. 5 is an activity diagram showing the flow of information processing executed by the information processing device.
  • 6 to 8 and FIG. 14 are diagrams each showing an example of a screen displayed on the display unit of the information processing device.
  • 9 to 13 are diagrams each showing an example of a screen displayed on the display section of the customer terminal. The flow of information processing will be explained below along with each activity shown in FIG.
  • the user When using the information processing system 1, first, each time the development of a new tool is completed, the user registers the new tool in the information processing device 2. Specifically, the user inputs various tool information via the input unit 25 while referring to screens 400 and 410 (see FIGS. 6 and 7) displayed on the display unit 24.
  • a button 401, input fields 402 and 403, and a display field 404 are displayed on the screen 400 shown in FIG.
  • the input field 402 is a field for inputting a product code
  • the input field 403 is a field for inputting a product name.
  • the display field 404 can display tool information regarding all tools currently registered in the information processing device 2. Tool information regarding a predetermined tool is displayed in a display field 404 in accordance with the product code and/or product name input in the input fields 402 and 403.
  • a button 401 is a button that is pressed when adding a product. When the button 401 is pressed, the control unit 23 causes the display unit 24 to display a screen 410 shown in FIG.
  • buttons 415 and 416 are displayed on the screen 410.
  • Input columns 411 to 414 are columns for inputting a product code, tool type, product name, and manufacturing date, respectively.
  • a button 414a for advancing the date and a button 414b for returning the date are provided at the right end of the input field 414.
  • the button 415 is a button to be pressed when registering the tool information input in the input fields 411 to 414 to the information processing device 2
  • the button 416 is a button to be pressed to delete the tool information input in the input fields 411 to 414. button.
  • the tool information may include related drawings, a parts list including assembly diagrams, materials of parts, and the like.
  • the screen 410 may be provided with an input column for inputting this information.
  • the management section 231 accepts input of this information, stores it in the storage section 22, and starts management.
  • necessary additional information battery voltage, motor torque, etc.
  • a control flowchart may also be registered as tool information.
  • a new tool (tool information) is registered in the information processing device 2
  • the user selects predetermined conditions (number of uses, number of uses, (elapsed period after manufacturing, etc.) is set in the information processing device 2.
  • the predetermined conditions that this parameter should satisfy are stored in the storage unit 22.
  • the user registers a unique product number (ID number) for each new tool. Specifically, the user inputs the product number via the input unit 25 while referring to screens 420 and 430 (see FIGS. 8 and 9) displayed on the display unit 24.
  • buttons 421 to 423 are displayed on the screen 420 shown in FIG.
  • the button 421 is a button that is pressed when registering one product
  • the button 422 is a button that is pressed when registering multiple products.
  • the button 423 is a button that is pressed when completing product registration.
  • the control unit 23 causes the display unit 24 to display a screen 430 shown in FIG.
  • the screen 430 displays display fields 431 to 433, an input field 434, and buttons 435 and 436.
  • Display columns 431 to 433 are columns for displaying a product code, product name, and owner name (user name), respectively.
  • a button 431a with a letter V written on it is displayed. When this button 431a is pressed, a list of product codes and product names of all tools registered in the information processing device 2 is displayed.
  • the selected product code, product name, and owner name are displayed in display fields 431 to 433. Thereafter, the user inputs the product number (ID number) into the input field 434.
  • the button 435 is a button to be pressed when registering the product number (ID number) input in the input field 434 to the information processing device 2, and the button 436 is a button to delete the product number (ID number) input in the input field 434. This is the button you press to do this.
  • the management unit 231 receives the input of this information, stores it in the storage unit 22, and manages it.
  • the tool is an electric tool or a tool having a sensor
  • an RFID number radio ID number
  • the user registers in the information processing device 2 the customer to whom the tool is sold or lent. Specifically, while referring to a screen (not shown) displayed on the display unit 24, the user inputs customer information such as the customer's name and address (i.e., whether the user owns a tool or not) via the input unit 25. Enter the customer information (indicating the customer to borrow).
  • the management unit 231 receives input of this information, stores it in the storage unit 22, and starts management.
  • the management unit 231 also manages tool information and the number of times the tool is used in association with each other.
  • the customer registers construction information regarding the construction in the customer terminal 3 before the construction is carried out (activity A001). Specifically, the customer inputs various construction information via the input unit 35 while referring to screens 440 and 450 (see FIGS. 10 and 11) displayed on the display unit 34.
  • a button 441 is displayed on the screen 440 shown in FIG.
  • the button 441 is a button that is pressed when registering construction information.
  • the control section 33 causes the display section 34 to display a screen 450 shown in FIG. 11.
  • Input columns 451 to 453 are columns for inputting the location where the construction is to be carried out, the contents of the construction, and the name of the electric wire, respectively.
  • a button 453a with a letter V written on it is displayed.
  • this button 453a is pressed, a list of electric wire names registered in the information processing device 2 is displayed, and by selecting one predetermined electric wire name, the selected electric wire name is displayed in the display field 453.
  • Information corresponding to the wire name (type of wire, outer diameter) is displayed in column 454.
  • the input field 455 is a field for inputting the tension used when extending (elongating) the electric wire during construction.
  • the button 456 is a button to be pressed when registering the construction information input in the input fields 451 to 453, 455 to the information processing device 2, and the button 457 is used to delete the construction information input in the input fields 451 to 453, 455. This is the button you press to do this.
  • the control unit 33 accepts the input of this information.
  • the communication unit 31 then transmits this information to the information processing device 2 via the network.
  • the acquisition unit 232 acquires construction information via the communication unit 21 . Thereafter, the presentation unit 234 determines a tool suitable for the construction work based on this construction information and the tool information managed by the management unit 231 (activity A002). Then, the presentation unit 234 transmits information on tools suitable for the construction work, construction procedures, accident cases, etc. to the customer terminal 3 via the communication unit 21 and the network.
  • the customer terminal 3 receives this information through the communication unit 31, stores it in the storage unit 32, and displays (presents) it on the display unit 34 (activity A003).
  • the display unit 34 displays a screen 460 (see FIG. 12) showing information on necessary tools including the camshaft, as well as a screen 470 (see FIG. 13) showing information on the procedure for the electric wire extension work.
  • a screen 460 shown in FIG. 12 displays display columns 461 to 464 and a button 465.
  • the display column 461 is a column for displaying tool information
  • the display column 462 is a column for displaying an image of a tool.
  • the display column 463 is a column for displaying event information and comments along with the date and time
  • the display column 464 is a column for displaying the contents of the display column 463 as a bar graph and the number of times of use for each month.
  • Button 465 is a button that is pressed when closing screen 460. When the button 465 is pressed, the control unit 33 closes the screen 460 and displays a screen 470 shown in FIG. 13 on the display unit 34.
  • Display fields 471 and 472 and buttons 473 to 475 are displayed on the screen 470.
  • the display column 471 is a column for displaying the construction work procedure in text
  • the display column 472 is a column for displaying the construction work procedure in images. For example, when an image of the first work is displayed in the display field 472, the corresponding characters "*first work" in the display field 471 are highlighted (bold, shaded, etc.).
  • the button 473 is a button that is pressed when reducing the screen 470
  • the button 474 is a button that is pressed when the screen 470 is enlarged.
  • Button 475 is a button that is pressed when confirming the next task.
  • buttons 475 and 470 When the button 475 is pressed, an image of the next work is displayed in the display field 472, and the corresponding characters "*Next work" are highlighted in the display field 471.
  • the image displayed in the display field 472 may be a moving image instead of a still image.
  • the button 475 can be configured to be pressed when playing and pausing the video. As described above, by visually checking the screens 460 and 470, it is possible to prevent the selection of a tool for copper wire during work for stretching aluminum wire, thereby further increasing the safety of the work. can.
  • the customer Upon completion of the construction work, the customer inputs usage information regarding the use of the tool into the customer terminal 3 (activity A004). Specifically, while referring to a screen (not shown) displayed on the display unit 34, the customer enters usage information indicating that the use of the tool used in the construction work has been completed via the input unit 35. input. In other words, the control unit 33 receives input of tool usage information. The communication unit 31 then transmits this information to the information processing device 2 via the network.
  • the configuration in which the customer inputs usage information regarding the use of tools after construction is completed, it is possible to confirm whether or not tools have been left behind at the construction site, and it is possible to prevent tools from being left behind. Thereby, the safety of the construction site can be ensured.
  • the configuration is such that usage information is automatically sent from the sensor to the information processing device 2 via the network when the power tool is turned on (before construction work is carried out). It's okay.
  • the acquisition unit 232 acquires usage information regarding tool usage via the communication unit 21 .
  • the management unit 231 updates the number of uses by adding "1" to the number of uses (activity A005).
  • the notification unit 233 informs the tool of the repair time or the usage life of the tool.
  • the customer information is notified to the user by displaying a screen 480 (see FIG. 14) on the display unit 24 in a manner that allows the customer information to be grasped (activity A006).
  • a display field 481 is displayed on the screen 480 shown in FIG. Display field 481 displays customer name, product code, tool type, product name, and warning content.
  • the notification unit 233 transmits information indicating that the user will visit the customer to collect tools to the customer terminal 3 via the communication unit 21 and the network.
  • the customer terminal 3 receives (receives) this information through the communication unit 31, stores it in the storage unit 32, and displays (notifies) it on the display unit 34 (activity A007). This allows the customer to know when a predetermined tool is due for repair or has reached the end of its useful life. On the other hand, if the above parameters do not satisfy the predetermined conditions, the management unit 231 continues to manage the tools.
  • the user After completing the repair, the user inputs information indicating the details of the tool repair (repair details) into the information processing device 2 (activity A008). Specifically, while referring to a screen (not shown) displayed on the display unit 24, the user inputs the repair details of the tool (type of replacement part, material of the replacement part, grease) via the input unit 25. (whether or not to use grease, type of grease, etc.). In other words, the transmitter 235 receives input of the details of repair of the tool. The communication unit 21 then transmits this information to the customer terminal 3 via the network.
  • control unit 33 acquires (receives) the repair details via the communication unit 31. (Activity A009). The repair details are then stored in the storage section 32 and displayed (notified) on the display section 34.
  • the information processing system 1 includes a control unit (processor) 23 that can execute a program so that the following steps are performed.
  • the management unit 231 manages tool information indicating a plurality of tools that are products (products) of a user, and customer information indicating a customer who owns or borrows the tools.
  • the acquisition unit 232 acquires parameters related to tool use by the customer. When the parameters meet predetermined conditions, the notification unit 233 notifies the user of the repair time or service life of the tool in a manner that allows tool information and customer information to be grasped.
  • the user can easily grasp the repair time or service life of the tool, thereby preventing trouble from occurring.
  • the processing of activities A001 and 004 to be executed locally on the customer terminal 3, it is easier to prevent unauthorized access to the information processing device 2, and therefore, falsification of tool information can be more reliably prevented.
  • the products are not limited to products manufactured by the user himself/herself (in-house), but may also be products manufactured and purchased by other companies, or a mixture of these may be used.
  • An information processing system comprising a processor capable of executing a program so as to perform each of the following steps, and in the management step, tool information indicating a plurality of tools that are products of the user and ownership of the tools. or customer information indicating the borrowing customer, in the acquisition step, parameters related to the use of the tool by the customer are acquired, and in the notification step, if the parameters satisfy a predetermined condition, the tool is scheduled to be repaired or The service life is notified to the user in a manner that allows the tool information and the customer information to be understood.
  • the parameter includes at least one of the number of times the tool is used and the period of time that has passed since manufacture.
  • the acquisition step further acquires usage information regarding the use of the tool before or after the construction
  • the management step further includes the use of the tool.
  • Information and the number of times the tool is used are managed in association with each other, and when the usage information is acquired, the number of times the tool is used is updated.
  • the tool has a sensor, and in the acquisition step, at least some of the parameters are acquired from the sensor of the tool. something to get.
  • the presenting step further presents at least one of the procedure of the construction work and the accident case of the construction work.
  • the construction information includes the material of the parts to be constructed.
  • the tool is an electrical work tool.
  • Information processing system 2 Information processing device 20 : Communication bus 21 : Communication part 22 : Storage part 23 : Control part 231 : Management part 232 : Acquisition part 233 : Notification part 234 : Presentation part 235 : Transmission part 24 : Display part 25: Input section 3: Customer terminal 30: Communication bus 31: Communication section 32: Storage section 33: Control section 34: Display section 35: Input section 400: Screen 401: Button 402: Input field 403: Input field 404: Display field 410: Screen 411: Input field 412: Input field 413: Input field 414: Input field 414a: Button 415: Button 416: Button 420: Screen 421: Button 422: Button 423: Button 430: Screen 431: Display field 431a: Button 432: Display field 433: Display field 434: Input field 435: Button 436: Button 440: Screen 441: Button 450: Screen 451: Input field 452: Input

Abstract

[Problem] To provide an information processing system, etc., with which it is possible for a user to easily ascertain a repair period or service life of a tool before failure occurs. [Solution] One aspect of the present invention provides an information processing system. This information processing system is provided with a processor capable of executing a program so as to perform the following steps. In a management step, tool information indicating a plurality of tools that are commodities belonging to a user and customer information indicating a customer who owns or borrows a tool are managed. In an acquisition step, a parameter relating to use of the tool by the customer is acquired. In a notification step, when the parameter satisfies a prescribed condition, the user is notified regarding a repair period or service life of the tool such that the tool information and the customer information can be ascertained.

Description

情報処理システム、プログラム及び情報処理方法Information processing system, program and information processing method
　本発明は、情報処理システム、プログラム及び情報処理方法に関する。 The present invention relates to an information processing system, a program, and an information processing method.
　従来から、ＩＣカードのような電気的手段を用いて、工具を管理することが行われている（特許文献１参照）。
　特許文献１に記載の方法では、工具の品種、工具の履歴のような情報を確認し得るように構成されている。そして、何らかのトラブルが発生した場合、上記情報を検証することにより、トラブルの原因を究明することができる。 Conventionally, tools have been managed using electrical means such as IC cards (see Patent Document 1).
The method described in Patent Document 1 is configured so that information such as the type of tool and the history of the tool can be confirmed. If any trouble occurs, the cause of the trouble can be determined by verifying the above information.
特開２０１４－３４０８９号公報JP 2014-34089 Publication
　しかしながら、トラブルは未然に防止することが重要である。本発明では上記事情を鑑み、トラブルが発生する前に、工具の補修時期又は使用寿命を、ユーザが簡便に把握することができる情報処理システム等を提供することとした。 However, it is important to prevent problems before they occur. In view of the above circumstances, the present invention provides an information processing system and the like that allows a user to easily grasp the repair time or service life of a tool before any trouble occurs.
　本発明の一態様によれば、情報処理システムが提供される。この情報処理システムでは、次の各ステップがなされるようにプログラムを実行可能なプロセッサを備える。管理ステップでは、ユーザの商品である複数の工具を示す工具情報と、工具を所有又は借用する顧客を示す顧客情報とを管理する。取得ステップでは、顧客による工具の使用に関するパラメータを取得する。通知ステップでは、パラメータが所定条件を満たす場合に、工具の補修時期又は使用寿命を、工具情報及び顧客情報が把握可能な態様で、ユーザに通知する。 According to one aspect of the present invention, an information processing system is provided. This information processing system includes a processor capable of executing programs to perform the following steps. In the management step, tool information indicating a plurality of tools that are products of the user and customer information indicating a customer who owns or borrows the tools are managed. The obtaining step obtains parameters regarding the use of the tool by the customer. In the notification step, when the parameters satisfy predetermined conditions, the user is notified of the repair time or service life of the tool in a manner that allows tool information and customer information to be grasped.
　かかる態様によれば、工具の補修時期又は使用寿命を、ユーザが簡便に把握することができるので、トラブルの発生を未然に防止しうる。 According to this aspect, the user can easily grasp the repair time or service life of the tool, so troubles can be prevented from occurring.
情報処理システムの全体構成を示す図である。1 is a diagram showing the overall configuration of an information processing system. 情報処理装置のハードウェア構成を示すブロック図である。FIG. 2 is a block diagram showing the hardware configuration of an information processing device. 顧客端末のハードウェア構成を示すブロック図である。FIG. 2 is a block diagram showing the hardware configuration of a customer terminal. 情報処理装置の機能を示す機能ブロック図である。FIG. 2 is a functional block diagram showing the functions of the information processing device. 情報処理装置によって実行される情報処理の流れを示すアクティビティ図である。FIG. 2 is an activity diagram showing the flow of information processing executed by the information processing device. 情報処理装置の表示部に表示される画面の一例を示す図である。FIG. 3 is a diagram illustrating an example of a screen displayed on a display unit of the information processing device. 情報処理装置の表示部に表示される画面の一例を示す図である。FIG. 3 is a diagram illustrating an example of a screen displayed on a display unit of the information processing device. 情報処理装置の表示部に表示される画面の一例を示す図である。FIG. 3 is a diagram illustrating an example of a screen displayed on a display unit of the information processing device. 顧客端末の表示部に表示される画面の一例を示す図である。It is a figure showing an example of the screen displayed on the display part of a customer terminal. 顧客端末の表示部に表示される画面の一例を示す図である。It is a figure showing an example of the screen displayed on the display part of a customer terminal. 顧客端末の表示部に表示される画面の一例を示す図である。It is a figure showing an example of the screen displayed on the display part of a customer terminal. 顧客端末の表示部に表示される画面の一例を示す図である。It is a figure showing an example of the screen displayed on the display part of a customer terminal. 顧客端末の表示部に表示される画面の一例を示す図である。It is a figure showing an example of the screen displayed on the display part of a customer terminal. 情報処理装置の表示部に表示される画面の一例を示す図である。FIG. 3 is a diagram illustrating an example of a screen displayed on a display unit of the information processing device.
　以下、図面を用いて本開示の実施形態について説明する。以下に示す実施形態中で示した各種特徴事項は、互いに組み合わせ可能である。 Hereinafter, embodiments of the present disclosure will be described using the drawings. Various features shown in the embodiments described below can be combined with each other.
　ところで、本実施形態に登場するソフトウェアを実現するためのプログラムは、コンピュータが読み取り可能な非一時的な記録媒体（Ｎｏｎ－Ｔｒａｎｓｉｔｏｒｙ　Ｃｏｍｐｕｔｅｒ－Ｒｅａｄａｂｌｅ　Ｍｅｄｉｕｍ）として提供されてもよいし、外部のサーバからダウンロード可能に提供されてもよいし、外部のコンピュータで当該プログラムを起動させてクライアント端末でその機能を実現（いわゆるクラウドコンピューティング）するように提供されてもよい。 By the way, the program for realizing the software appearing in this embodiment may be provided as a non-transitory computer-readable medium, or may be downloaded from an external server. The program may be provided in a manner that allows the program to be started on an external computer and the function thereof is realized on the client terminal (so-called cloud computing).
　また、本実施形態において「部」とは、例えば、広義の回路によって実施されるハードウェア資源と、これらのハードウェア資源によって具体的に実現されうるソフトウェアの情報処理とを合わせたものも含みうる。また、本実施形態においては様々な情報を取り扱うが、これら情報は、例えば電圧・電流を表す信号値の物理的な値、０又は１で構成される２進数のビット集合体としての信号値の高低、又は量子的な重ね合わせ（いわゆる量子ビット）によって表され、広義の回路上で通信・演算が実行されうる。 Furthermore, in this embodiment, the term "unit" may include, for example, a combination of hardware resources implemented by circuits in a broad sense and software information processing that can be concretely implemented by these hardware resources. . In addition, various types of information are handled in this embodiment, and these information include, for example, the physical value of a signal value representing voltage and current, and the signal value as a binary bit collection consisting of 0 or 1. It is expressed by high and low levels or quantum superposition (so-called quantum bits), and communication and calculations can be performed on circuits in a broad sense.
　また、広義の回路とは、回路（Ｃｉｒｃｕｉｔ）、回路類（Ｃｉｒｃｕｉｔｒｙ）、プロセッサ（Ｐｒｏｃｅｓｓｏｒ）、及びメモリ（Ｍｅｍｏｒｙ）等を少なくとも適当に組み合わせることによって実現される回路である。すなわち、特定用途向け集積回路（Ａｐｐｌｉｃａｔｉｏｎ　Ｓｐｅｃｉｆｉｃ　Ｉｎｔｅｇｒａｔｅｄ　Ｃｉｒｃｕｉｔ：ＡＳＩＣ）、プログラマブル論理デバイス（例えば、単純プログラマブル論理デバイス（Ｓｉｍｐｌｅ　Ｐｒｏｇｒａｍｍａｂｌｅ　Ｌｏｇｉｃ　Ｄｅｖｉｃｅ：ＳＰＬＤ）、複合プログラマブル論理デバイス（Ｃｏｍｐｌｅｘ　Ｐｒｏｇｒａｍｍａｂｌｅ　Ｌｏｇｉｃ　Ｄｅｖｉｃｅ：ＣＰＬＤ）、及びフィールドプログラマブルゲートアレイ（Ｆｉｅｌｄ　Ｐｒｏｇｒａｍｍａｂｌｅ　Ｇａｔｅ　Ａｒｒａｙ：ＦＰＧＡ））等を含むものである。 Further, a circuit in a broad sense is a circuit realized by at least appropriately combining a circuit, a circuit, a processor, a memory, and the like. That is, Application Specific Integrated Circuit (ASIC), programmable logic device (for example, Simple Programmable Logic Device (SPLD)), complex programmer Complex Programmable Logic Device (CPLD) and field This includes a field programmable gate array (FPGA) and the like.
１．ハードウェア構成
　本節では、本実施形態に係る情報処理システム１のハードウェア構成について説明する。図１は、情報処理システムの全体構成を示す図である。 1. Hardware Configuration In this section, the hardware configuration of the information processing system 1 according to the present embodiment will be described. FIG. 1 is a diagram showing the overall configuration of an information processing system.
１．１．情報処理システム
　情報処理システム１は、情報処理装置２と、顧客端末３とを備え、これらがネットワーク（電気通信回線）を通じて通信可能に構成される。一実施形態において、情報処理システム１とは、１つ又はそれ以上の装置又は構成要素からなるものである。仮に例えば、情報処理装置２のみからなる場合であれば、情報処理システム１は情報処理装置２となり、顧客端末３のみからなる場合であれば、情報処理システム１は顧客端末３となりうる。以下、これらの各構成要素についてさらに説明する。 1.1. Information Processing System The information processing system 1 includes an information processing device 2 and a customer terminal 3, which are configured to be able to communicate through a network (telecommunication line). In one embodiment, the information processing system 1 is comprised of one or more devices or components. For example, if the information processing system 1 is composed of only the information processing device 2, the information processing system 1 can be the information processing device 2, and if it is composed of the customer terminal 3, the information processing system 1 can be the customer terminal 3. Each of these components will be further explained below.
１．２．情報処理装置
　図２は、情報処理装置のハードウェア構成を示すブロック図である。情報処理装置２は、通信部２１と、記憶部２２と、制御部２３と、表示部２４と、入力部２５とを備え、これらの構成要素が情報処理装置２の内部において通信バス２０を介して電気的に接続されている。 1.2. Information Processing Device FIG. 2 is a block diagram showing the hardware configuration of the information processing device. The information processing device 2 includes a communication section 21 , a storage section 22 , a control section 23 , a display section 24 , and an input section 25 , and these components are connected inside the information processing device 2 via a communication bus 20 . electrically connected.
　通信部２１は、ＵＳＢ、ＩＥＥＥ１３９４、Ｔｈｕｎｄｅｒｂｏｌｔ（登録商標）、有線ＬＡＮネットワーク通信等といった有線型の通信手段が好ましいものの、無線ＬＡＮネットワーク通信、３Ｇ／ＬＴＥ／５Ｇ等のモバイル通信、ＢＬＵＥＴＯＯＴＨ（登録商標）通信等を必要に応じて含めてもよい。すなわち、これら複数の通信手段の集合として実施することがより好ましい。 Although the communication unit 21 is preferably a wired communication means such as USB, IEEE1394, Thunderbolt (registered trademark), wired LAN network communication, etc., it is also suitable for wireless LAN network communication, mobile communication such as 3G/LTE/5G, and BLUETOOTH (registered trademark). Communication etc. may be included as necessary. That is, it is more preferable to implement it as a set of these plurality of communication means.
　記憶部２２は、前述の記載により定義される様々な情報を記憶する。これは、例えば、制御部２３によって実行される情報処理装置２に係る種々のプログラム等を記憶するソリッドステートドライブ（Ｓｏｌｉｄ　Ｓｔａｔｅ　Ｄｒｉｖｅ：ＳＳＤ）等のストレージデバイスとして、あるいは、プログラムの演算に係る一時的に必要な情報（引数、配列等）を記憶するランダムアクセスメモリ（Ｒａｎｄｏｍ　Ａｃｃｅｓｓ　Ｍｅｍｏｒｙ：ＲＡＭ）等のメモリとして実施されうる。また、これらの組合せであってもよい。 The storage unit 22 stores various information defined by the above description. This may be used, for example, as a storage device such as a solid state drive (SSD) that stores various programs related to the information processing device 2 executed by the control unit 23, or as a temporary storage device related to program calculations. It can be implemented as a memory such as a random access memory (RAM) that stores information (arguments, arrays, etc.) necessary for the process. Alternatively, a combination of these may be used.
　制御部２３は、情報処理装置２に関連する全体動作の処理・制御を行う。制御部２３は、例えば不図示の中央処理装置（Ｃｅｎｔｒａｌ　Ｐｒｏｃｅｓｓｉｎｇ　Ｕｎｉｔ：ＣＰＵ）である。制御部２３は、記憶部２２に記憶された所定のプログラムを読み出すことによって、情報処理装置２に係る種々の機能を実現する。すなわち、記憶部２２に記憶されているソフトウェアによる情報処理が、ハードウェアの一例である制御部２３によって具体的に実現されることで、制御部２３に含まれる各機能部として実行されうる。
　なお、制御部２３は単一であることに限定されず、機能ごとに複数の制御部２３を有するように実施してもよい。またそれらの組合せであってもよい。すなわち、制御部２３は、後述の各ステップがなされるようにプログラムを実行可能なプロセッサの一例である。 The control unit 23 processes and controls overall operations related to the information processing device 2 . The control unit 23 is, for example, a central processing unit (CPU) not shown. The control unit 23 realizes various functions related to the information processing device 2 by reading predetermined programs stored in the storage unit 22. That is, information processing by software stored in the storage unit 22 is specifically implemented by the control unit 23, which is an example of hardware, and can be executed as each functional unit included in the control unit 23.
Note that the control section 23 is not limited to a single control section, and may be implemented so as to have a plurality of control sections 23 for each function. It may also be a combination thereof. That is, the control unit 23 is an example of a processor that can execute a program so that each step described below is performed.
　表示部２４は、情報処理装置２の筐体に含まれるものであってもよいし、外付けされるものであってもよい。表示部２４は、ユーザが操作可能なグラフィカルユーザインターフェース（Ｇｒａｐｈｉｃａｌ　Ｕｓｅｒ　Ｉｎｔｅｒｆａｃｅ：ＧＵＩ）の画面を表示する。これは例えば、ＣＲＴディスプレイ、液晶ディスプレイ、有機ＥＬディスプレイ及びプラズマディスプレイ等の表示デバイスを、情報処理装置２の種類に応じて使い分けて実施することが好ましい。 The display unit 24 may be included in the casing of the information processing device 2, or may be attached externally. The display unit 24 displays a screen of a graphical user interface (GUI) that can be operated by the user. This is preferably carried out by using display devices such as a CRT display, a liquid crystal display, an organic EL display, and a plasma display depending on the type of information processing device 2, for example.
　入力部２５は、情報処理装置２の筐体に含まれるものであってもよいし、外付けされるものであってもよい。例えば、入力部２５は、表示部２４と一体となってタッチパネルとして実施されてもよい。タッチパネルであれば、ユーザは、タップ操作、スワイプ操作等を入力することができる。もちろん、タッチパネルに代えて、スイッチボタン、マウス、ＱＷＥＲＴＹキーボード等を採用してもよい。すなわち、入力部２５がユーザによってなされた操作入力を受け付ける。当該入力が命令信号として、通信バス２０を介して制御部２３に転送され、制御部２３が必要に応じて所定の制御や演算を実行しうる。 The input unit 25 may be included in the casing of the information processing device 2 or may be externally attached. For example, the input unit 25 may be integrated with the display unit 24 and implemented as a touch panel. With a touch panel, the user can input tap operations, swipe operations, and the like. Of course, a switch button, a mouse, a QWERTY keyboard, etc. may be used instead of the touch panel. That is, the input unit 25 receives operation inputs made by the user. The input is transferred as a command signal to the control unit 23 via the communication bus 20, and the control unit 23 can perform predetermined control or calculation as necessary.
１．３．顧客端末
　顧客端末３は、予定の工事情報、工具の使用に関する情報等の入力、予定の工事に必要な工具の情報、予定の工事手順等の取得を望む顧客が操作するものである。かかる顧客端末３は、スマートフォン、タブレット端末、コンピュータ、その他電気通信回線を通じて情報処理装置２にアクセス可能なものであれば、その形態は問わない。 1.3. Customer Terminal The customer terminal 3 is operated by a customer who wishes to input information such as scheduled construction information, information regarding the use of tools, etc., and obtain information on tools necessary for the scheduled construction, scheduled construction procedures, etc. The customer terminal 3 may be of any type, such as a smartphone, a tablet terminal, a computer, or any other device as long as it can access the information processing device 2 through a telecommunications line.
　図３は、顧客端末のハードウェア構成を示すブロック図である。顧客端末３は、通信部３１と、記憶部３２と、制御部３３と、表示部３４と、入力部３５とを備え、これらの構成要素が顧客端末３の内部において通信バス３０を介して電気的に接続されている。通信部３１、記憶部３２、制御部３３、表示部３４及び入力部３５の説明は、情報処理装置２における各部の説明と同様のため省略する。 FIG. 3 is a block diagram showing the hardware configuration of the customer terminal. The customer terminal 3 includes a communication section 31 , a storage section 32 , a control section 33 , a display section 34 , and an input section 35 . connected. Descriptions of the communication unit 31, storage unit 32, control unit 33, display unit 34, and input unit 35 are the same as those of each unit in the information processing device 2, and will therefore be omitted.
２．機能構成
　本節では、本実施形態の情報処理装置２の機能構成について説明する。前述の通り、記憶部２２に記憶されたソフトウェアによる情報処理がハードウェアの一例である制御部２３によって具体的に実現されることで、制御部２３に含まれる各機能部が実行されうる。 2. Functional Configuration In this section, the functional configuration of the information processing device 2 of this embodiment will be described. As described above, each functional unit included in the control unit 23 can be executed by specifically implementing information processing by the software stored in the storage unit 22 by the control unit 23, which is an example of hardware.
　図４は、情報処理装置の機能を示す機能ブロック図である。具体的には、制御部２３は、各機能部として、管理部２３１と、取得部２３２と、通知部２３３と、提示部２３４と、送信部２３５とを備える。 FIG. 4 is a functional block diagram showing the functions of the information processing device. Specifically, the control unit 23 includes a management unit 231, an acquisition unit 232, a notification unit 233, a presentation unit 234, and a transmission unit 235 as each functional unit.
　管理部２３１は、管理ステップを実行可能に構成される。具体的には、管理部２３１は、通信部２１又は記憶部２２を介して情報を受け付け、これをメモリに記憶可能に構成される。特に、管理部２３１は、ユーザの製品（商品）である複数の工具を示す工具情報を管理する。さらに、管理部２３１は、工具情報と、工具の使用回数とを関連付けて管理する。工具情報としては、例えば、製品コード、工具種類、製品名、製造年月日、工具の部品のロット番号、工具の部品の材質等が挙げられる。また、管理部２３１は、工具を所有又は借用する顧客を示す顧客情報も管理する。顧客情報としては、例えば、顧客の会社名（支店名を含む。）、顧客の住所等が挙げられる。 The management unit 231 is configured to be able to execute management steps. Specifically, the management unit 231 is configured to receive information via the communication unit 21 or the storage unit 22 and to be able to store this information in the memory. In particular, the management unit 231 manages tool information indicating a plurality of tools that are products of the user. Furthermore, the management unit 231 manages the tool information and the number of times the tool is used in association with each other. Examples of the tool information include product code, tool type, product name, manufacturing date, lot number of tool parts, material of tool parts, and the like. The management unit 231 also manages customer information indicating customers who own or borrow tools. Examples of the customer information include the customer's company name (including branch name), customer's address, and the like.
　取得部２３２は、取得ステップを実行可能に構成される。具体的には、取得部２３２は、顧客端末３から受信した若しくは記憶部２２に記憶された、顧客による工具の使用に関するパラメータを取得する。パラメータには、好ましくは、工具の使用回数及び製造後の経過期間のうちの少なくとも１つが含まれる。かかるパラメータを取得部２３２で所得することにより、工具の補修時期又は使用寿命を管理部２３１で正確に管理することができる。 The acquisition unit 232 is configured to be able to execute the acquisition step. Specifically, the acquisition unit 232 acquires parameters related to tool use by the customer, which are received from the customer terminal 3 or stored in the storage unit 22 . The parameters preferably include at least one of the number of times the tool has been used and the age since manufacture. By acquiring such parameters in the acquisition unit 232, the management unit 231 can accurately manage the repair period or service life of the tool.
　なお、工具は、センサーを有する場合（例えば、電動工具の場合）、取得部２３２は、工具のセンサーからパラメータの少なくとも一部を取得してもよい。この場合、情報処理システム１による工具の管理をより簡便かつ正確に行うことができる。
　また、取得部２３２は、工事の実施前又は実施後に、顧客端末３を介して工具の使用に関する使用情報を取得する。そして、管理部２３１は、使用情報を取得した場合に、工具の使用回数を更新する。これにより、工具の使用回数が１回ずつ加算される。
　さらに、取得部２３２は、工事の実施前に、顧客端末３を介して工事に関する工事情報を取得する。 Note that when the tool has a sensor (for example, in the case of a power tool), the acquisition unit 232 may acquire at least part of the parameters from the sensor of the tool. In this case, tools can be managed more easily and accurately by the information processing system 1.
Furthermore, the acquisition unit 232 acquires usage information regarding tool usage via the customer terminal 3 before or after construction work is implemented. Then, when the management unit 231 acquires the usage information, it updates the number of times the tool is used. As a result, the number of times the tool is used is incremented by one.
Further, the acquisition unit 232 acquires construction information regarding the construction via the customer terminal 3 before the construction is implemented.
　通知部２３３は、通知ステップを実行可能に構成される。具体的には、通知部２３３は、取得部２３２で取得されたパラメータが所定条件を満たす場合に、工具の補修時期又は使用寿命を、工具情報及び顧客情報が把握可能な態様で、ユーザに通知する。所定条件は、工具の種類に応じて決定される。ユーザ（例えば、メンテナンス部門）は、通知部２３３からの通知を確認することにより、例えば、顧客を訪問して、対象の工具を回収するとともに、代替の工具を貸与することができる。この代替の工具も情報処理システム１により管理することができる。 The notification unit 233 is configured to be able to execute the notification step. Specifically, when the parameters acquired by the acquisition unit 232 satisfy a predetermined condition, the notification unit 233 notifies the user of the repair time or service life of the tool in a manner that allows tool information and customer information to be grasped. do. The predetermined conditions are determined depending on the type of tool. By confirming the notification from the notification unit 233, the user (eg, maintenance department) can, for example, visit the customer, collect the target tool, and lend a replacement tool. This alternative tool can also be managed by the information processing system 1.
　提示部２３４は、提示ステップを実行可能に構成される。具体的には、提示部２３４は、工事の実施前に、取得部２３２で取得された工事情報と、管理部２３１で管理される工具情報とに基づいて、工事に適した工具を決定して提示する。これにより、顧客は、工事を安全かつ正確に実施することができる。 The presentation unit 234 is configured to be able to execute the presentation step. Specifically, the presentation unit 234 determines tools suitable for the construction work based on the construction information acquired by the acquisition unit 232 and the tool information managed by the management unit 231 before the construction work is carried out. present. This allows customers to carry out construction work safely and accurately.
　すなわち提示部２３４は、種々の表示情報を生成して、ユーザが視認可能な表示内容を制御するように構成される。表示情報とは、画面、画像、アイコン、テキスト等といった、ユーザが視認可能な態様で生成された視覚情報そのものでもよいし、例えば表示部２４又は表示部３４に画面、画像、アイコン、テキスト等を表示させるためのレンダリング情報であってもよい。
　工事情報は、工事対象部品の材質を含むことが好ましい。この場合、提示された工具を、材質の異なる工事対象部品に対して使用することを回避し、よって、工事の安全性をより高めることができる。 That is, the presentation unit 234 is configured to generate various display information and control display content that can be viewed by the user. Display information may be visual information itself generated in a form that is visible to the user, such as a screen, image, icon, text, etc., or, for example, display information such as a screen, image, icon, text, etc. on the display unit 24 or the display unit 34. It may also be rendering information for display.
Preferably, the construction information includes the material of the part to be constructed. In this case, it is possible to avoid using the presented tool for parts to be constructed that are made of different materials, thereby further increasing the safety of the construction work.
　このとき、提示部２３４は、さらに、工事の手順及び工事の事故事例のうちの少なくとも１つを提示するように構成されるとよい。かかる情報を、工事の実施前に確認しておくことにより、工事をより安全かつ正確に実施することができる。
　送信部２３５は、送信ステップを実行可能に構成される。具体的には、送信部２３５は、工具の補修を行った場合、通信部２１及びネットワークを介して、顧客（顧客端末３）に対して補修の内容を示す情報を送信する。補修の内容としては、例えば、交換した部品の種類、部品のクリーニング状況、グリースの使用の有無、グリースの種類等が挙げられる。顧客は、顧客端末３で補修の内容を確認しておくことにより、劣化が生じ易い部品を把握することができるため、より注意深く工事を進めることができる。 At this time, the presentation unit 234 may be further configured to present at least one of the construction procedure and construction accident cases. By confirming this information before carrying out construction work, construction work can be carried out more safely and accurately.
The transmitting unit 235 is configured to be able to execute the transmitting step. Specifically, when the tool is repaired, the transmitting unit 235 transmits information indicating the details of the repair to the customer (customer terminal 3) via the communication unit 21 and the network. The details of the repair include, for example, the type of parts replaced, the cleaning status of the parts, whether or not grease is used, and the type of grease. By checking the details of the repair on the customer terminal 3, the customer can grasp the parts that are likely to deteriorate, and therefore can proceed with the construction work more carefully.
　工具としては、各種用途に使用される工具が挙げられ、特に限定されないが、電気工事用工具であることが好ましい。電気工事においては、危険が伴うことが多いため、より高い安全性での作業が求められる。かかる高い安全性が求められる電気工事で使用される工具の管理に、本発明の情報処理システムを使用することは特に好適である。 Examples of tools include tools used for various purposes, and are not particularly limited, but tools for electrical work are preferred. Electrical work is often dangerous, so work with a higher level of safety is required. It is particularly suitable to use the information processing system of the present invention for the management of tools used in electrical work that requires such high safety.
３．情報処理方法
　本節では、前述した情報処理システム１の情報処理方法について説明する。以下では、ユーザがその製品（商品）である複数の工具を管理し、顧客が工事現場で工具を使用して作業する状況を想定する。この際、ユーザは、後述の情報処理方法によって実現される、工具の補修時期又は使用寿命が到来した場合、顧客が所有又は借用する工具を回収することとなる。一方、顧客は、後述の情報処理方法によって実現される、工事に適した工具、工事の手順、工事の事故事例等を把握することとなる。 3. Information Processing Method This section describes the information processing method of the information processing system 1 described above. In the following, a situation will be assumed in which a user manages a plurality of tools, which are products (commodities), and a customer works using the tools at a construction site. At this time, the user will collect the tool owned or borrowed by the customer when the tool reaches its repair time or service life, which is realized by the information processing method described below. On the other hand, the customer will be able to grasp tools suitable for construction, construction procedures, construction accident cases, etc., realized by the information processing method described below.
　この情報処理方法は、以下説明する情報処理システム１の各ステップを備える。
　図５は、情報処理装置によって実行される情報処理の流れを示すアクティビティ図である。図６～図８及び図１４は、それぞれ情報処理装置の表示部に表示される画面の一例を示す図である。図９～図１３は、それぞれ顧客端末の表示部に表示される画面の一例を示す図である。
　以下、図５の各アクティビティに沿って、情報処理の流れを説明する。
　情報処理システム１を使用する場合、まず、新規工具の開発が終了するたびに、ユーザは新規工具を情報処理装置２に登録する。具体的には、ユーザは、表示部２４に表示される画面４００，４１０（図６及び図７参照）を参照しつつ、入力部２５を介して、種々の工具情報を入力する。 This information processing method includes each step of the information processing system 1 described below.
FIG. 5 is an activity diagram showing the flow of information processing executed by the information processing device. 6 to 8 and FIG. 14 are diagrams each showing an example of a screen displayed on the display unit of the information processing device. 9 to 13 are diagrams each showing an example of a screen displayed on the display section of the customer terminal.
The flow of information processing will be explained below along with each activity shown in FIG.
When using the information processing system 1, first, each time the development of a new tool is completed, the user registers the new tool in the information processing device 2. Specifically, the user inputs various tool information via the input unit 25 while referring to screens 400 and 410 (see FIGS. 6 and 7) displayed on the display unit 24.
　図６に示す画面４００には、ボタン４０１と、入力欄４０２，４０３と、表示欄４０４とが表示されている。入力欄４０２は、製品コードを入力する欄であり、入力欄４０３は、製品名を入力する欄である。表示欄４０４は、現状、情報処理装置２に登録されている全ての工具に関する工具情報を表示可能である。入力欄４０２，４０３に入力する製品コード及び／又は製品名に応じて、表示欄４０４に所定の工具に関する工具情報が表示される。
　ボタン４０１は、製品を追加する場合に押下するボタンである。ボタン４０１が押下された場合、制御部２３は、図７に示す画面４１０を表示部２４に表示させる。 A button 401, input fields 402 and 403, and a display field 404 are displayed on the screen 400 shown in FIG. The input field 402 is a field for inputting a product code, and the input field 403 is a field for inputting a product name. The display field 404 can display tool information regarding all tools currently registered in the information processing device 2. Tool information regarding a predetermined tool is displayed in a display field 404 in accordance with the product code and/or product name input in the input fields 402 and 403.
A button 401 is a button that is pressed when adding a product. When the button 401 is pressed, the control unit 23 causes the display unit 24 to display a screen 410 shown in FIG.
　画面４１０には、入力欄４１１～４１４と、ボタン４１５、４１６とが表示されている。入力欄４１１～４１４は、それぞれ製品コード、工具種類、製品名及び製造年月日を入力する欄である。また、入力欄４１４の右端部には、日付を進めるボタン４１４ａ及び戻すボタン４１４ｂが併設されている。
　ボタン４１５は、入力欄４１１～４１４に入力した工具情報を情報処理装置２に登録する際に押下するボタンであり、ボタン４１６は、入力欄４１１～４１４に入力した工具情報を消去する際に押下するボタンである。 On the screen 410, input fields 411 to 414 and buttons 415 and 416 are displayed. Input columns 411 to 414 are columns for inputting a product code, tool type, product name, and manufacturing date, respectively. Further, at the right end of the input field 414, a button 414a for advancing the date and a button 414b for returning the date are provided.
The button 415 is a button to be pressed when registering the tool information input in the input fields 411 to 414 to the information processing device 2, and the button 416 is a button to be pressed to delete the tool information input in the input fields 411 to 414. button.
　なお、工具情報には、関連する図面、組図を含む部品表、部品の材質等が含まれてもよい。換言すると、画面４１０には、これらの情報を入力する入力欄が設けられてもよい。画面４１０を使用して、工具情報が登録されると、管理部２３１が、これらの情報の入力を受け付け、記憶部２２に記憶するとともに管理を開始する。
　なお、工具が電動工具の場合、必要な追加情報（バッテリ電圧、モータトルク等）、制御フローチャートも工具情報として登録するとよい。 Note that the tool information may include related drawings, a parts list including assembly diagrams, materials of parts, and the like. In other words, the screen 410 may be provided with an input column for inputting this information. When tool information is registered using the screen 410, the management section 231 accepts input of this information, stores it in the storage section 22, and starts management.
Note that if the tool is an electric tool, necessary additional information (battery voltage, motor torque, etc.) and a control flowchart may also be registered as tool information.
　続いて、新規工具（工具情報）が情報処理装置２に登録されると、ユーザは補修時期又は使用寿命を決定するための、顧客による工具の使用に関するパラメータが満足すべき所定条件（使用回数、製造後の経過期間等）を情報処理装置２に設定する。このパラメータが満足すべき所定条件は、記憶部２２に記憶される。
　続いて、新規工具を検証（性能評価）した後、ユーザは各新規工具に対して一意の製品番号（ＩＤ番号）を登録する。具体的には、ユーザは、表示部２４に表示される画面４２０，４３０（図８及び図９参照）を参照しつつ、入力部２５を介して、製品番号を入力する。 Subsequently, when a new tool (tool information) is registered in the information processing device 2, the user selects predetermined conditions (number of uses, number of uses, (elapsed period after manufacturing, etc.) is set in the information processing device 2. The predetermined conditions that this parameter should satisfy are stored in the storage unit 22.
Subsequently, after verifying (performance evaluation) the new tools, the user registers a unique product number (ID number) for each new tool. Specifically, the user inputs the product number via the input unit 25 while referring to screens 420 and 430 (see FIGS. 8 and 9) displayed on the display unit 24.
　図８に示す画面４２０には、３つのボタン４２１～４２３が表示されている。ボタン４２１は、１つの製品を登録する際に押下するボタンであり、ボタン４２２は、複数の製品を登録する際に押下するボタンである。また、ボタン４２３は、製品の登録を終了する際に押下するボタンである。
　例えば、ボタン４２１が押下された場合、制御部２３は、図９に示す画面４３０を表示部２４に表示させる。 Three buttons 421 to 423 are displayed on the screen 420 shown in FIG. The button 421 is a button that is pressed when registering one product, and the button 422 is a button that is pressed when registering multiple products. Further, the button 423 is a button that is pressed when completing product registration.
For example, when the button 421 is pressed, the control unit 23 causes the display unit 24 to display a screen 430 shown in FIG.
　画面４３０は、表示欄４３１～４３３と、入力欄４３４と、ボタン４３５，４３６とが表示されている。表示欄４３１～４３３は、それぞれ製品コード、製品名及びオーナー名（ユーザ名）を表示する欄である。表示欄４３１の右端部には、Ｖ字が表記されたボタン４３１ａが表示されている。このボタン４３１ａを押下すると、情報処理装置２に登録されている全ての工具の製品コード及び製品名の一覧が表示される。 The screen 430 displays display fields 431 to 433, an input field 434, and buttons 435 and 436. Display columns 431 to 433 are columns for displaying a product code, product name, and owner name (user name), respectively. At the right end of the display field 431, a button 431a with a letter V written on it is displayed. When this button 431a is pressed, a list of product codes and product names of all tools registered in the information processing device 2 is displayed.
　このとき、所定の製品（工具）を選択すると、表示欄４３１～４３３に選択した製品コード、製品名及びオーナー名が表示される。その後、ユーザは、入力欄４３４に製品番号（ＩＤ番号）を入力する。
　ボタン４３５は、入力欄４３４に入力した製品番号（ＩＤ番号）を情報処理装置２に登録する際に押下するボタンであり、ボタン４３６は、入力欄４３４に入力した製品番号（ＩＤ番号）を消去する際に押下するボタンである。 At this time, when a predetermined product (tool) is selected, the selected product code, product name, and owner name are displayed in display fields 431 to 433. Thereafter, the user inputs the product number (ID number) into the input field 434.
The button 435 is a button to be pressed when registering the product number (ID number) input in the input field 434 to the information processing device 2, and the button 436 is a button to delete the product number (ID number) input in the input field 434. This is the button you press to do this.
　ユーザが入力欄４３４に製品番号（ＩＤ番号）を入力して登録すると、管理部２３１が、これらの情報の入力を受け付け、記憶部２２に記憶するとともに管理する。
　なお、工具が電動工具やセンサーを有する工具の場合、製品番号に代えてまたはこれに加えて、ＲＦＩＤ番号（無線ＩＤ番号）が登録、管理されてもよい。 When the user inputs and registers the product number (ID number) in the input field 434, the management unit 231 receives the input of this information, stores it in the storage unit 22, and manages it.
Note that when the tool is an electric tool or a tool having a sensor, an RFID number (radio ID number) may be registered and managed instead of or in addition to the product number.
　別途、ユーザは、工具を販売又は貸与する顧客を情報処理装置２に登録する。具体的には、ユーザは、表示部２４に表示される画面（図示せず。）を参照しつつ、入力部２５を介して、顧客の名称、住所等の顧客情報（すなわち、工具を所有又は借用する顧客を示す顧客情報）を入力する。換言すると、管理部２３１が、これらの情報の入力を受け付け、記憶部２２に記憶するとともに管理を開始する。また、管理部２３１は、工具情報と、工具の使用回数とを関連付けて管理する。 Separately, the user registers in the information processing device 2 the customer to whom the tool is sold or lent. Specifically, while referring to a screen (not shown) displayed on the display unit 24, the user inputs customer information such as the customer's name and address (i.e., whether the user owns a tool or not) via the input unit 25. Enter the customer information (indicating the customer to borrow). In other words, the management unit 231 receives input of this information, stores it in the storage unit 22, and starts management. The management unit 231 also manages tool information and the number of times the tool is used in association with each other.
　そして、工事を実施する場合、工事の実施前に、顧客は、工事に関する工事情報を顧客端末３に登録する（アクティビティＡ００１）。具体的には、顧客は、表示部３４に表示される画面４４０，４５０（図１０及び図１１参照）を参照しつつ、入力部３５を介して、種々の工事情報を入力する。
　図１０に示す画面４４０には、ボタン４４１が表示されている。ボタン４４１は、工事情報を登録する場合に押下するボタンである。ボタン４４１が押下された場合、制御部３３は、図１１に示す画面４５０を表示部３４に表示させる。 When construction is to be carried out, the customer registers construction information regarding the construction in the customer terminal 3 before the construction is carried out (activity A001). Specifically, the customer inputs various construction information via the input unit 35 while referring to screens 440 and 450 (see FIGS. 10 and 11) displayed on the display unit 34.
A button 441 is displayed on the screen 440 shown in FIG. The button 441 is a button that is pressed when registering construction information. When the button 441 is pressed, the control section 33 causes the display section 34 to display a screen 450 shown in FIG. 11.
　画面４５０には、入力欄４５１～４５３と、表示欄４５４と、入力欄４５５と、ボタン４５６、４５７とが表示されている。入力欄４５１～４５３は、それぞれ工事を実施する場所、工事内容及び電線名を入力する欄である。入力欄４５３の右端部には、Ｖ字が表記されたボタン４５３ａが表示されている。このボタン４５３ａを押下すると、情報処理装置２に登録されている電線名の一覧が表示され、所定の１つの電線名を選択することにより、表示欄４５３に、選択した電線名が表示され、表示欄４５４に、電線名に対応する情報（電線の種類、外径）が表示される。 On the screen 450, input fields 451 to 453, a display field 454, an input field 455, and buttons 456 and 457 are displayed. Input columns 451 to 453 are columns for inputting the location where the construction is to be carried out, the contents of the construction, and the name of the electric wire, respectively. At the right end of the input field 453, a button 453a with a letter V written on it is displayed. When this button 453a is pressed, a list of electric wire names registered in the information processing device 2 is displayed, and by selecting one predetermined electric wire name, the selected electric wire name is displayed in the display field 453. Information corresponding to the wire name (type of wire, outer diameter) is displayed in column 454.
　入力欄４５５は、工事で電線を延伸（伸長）する際に使用する張力を入力する欄である。
　ボタン４５６は、入力欄４５１～４５３，４５５に入力した工事情報を情報処理装置２に登録する際に押下するボタンであり、ボタン４５７は、入力欄４５１～４５３，４５５に入力した工事情報を消去する際に押下するボタンである。
　顧客が入力欄４５１～４５３，４５５に工事情報を入力して登録すると、制御部３３が、これらの情報の入力を受け付ける。そして、通信部３１が、これらの情報を、ネットワークを介して情報処理装置２に送信する。 The input field 455 is a field for inputting the tension used when extending (elongating) the electric wire during construction.
The button 456 is a button to be pressed when registering the construction information input in the input fields 451 to 453, 455 to the information processing device 2, and the button 457 is used to delete the construction information input in the input fields 451 to 453, 455. This is the button you press to do this.
When the customer inputs and registers construction information in the input fields 451 to 453, 455, the control unit 33 accepts the input of this information. The communication unit 31 then transmits this information to the information processing device 2 via the network.
　情報処理装置２では、取得部２３２が通信部２１を介して工事情報を取得する。その後、提示部２３４は、この工事情報と、管理部２３１が管理する工具情報とに基づいて、工事に適した工具を決定する（アクティビティＡ００２）。
　そして、提示部２３４は、工事に適した工具の情報とともに、工事手順、事故事例等を、通信部２１及びネットワークを介して顧客端末３に送信する。顧客端末３は、この情報を通信部３１で受信し、記憶部３２に記憶するとともに、表示部３４に表示（提示）する（アクティビティＡ００３）。 In the information processing device 2 , the acquisition unit 232 acquires construction information via the communication unit 21 . Thereafter, the presentation unit 234 determines a tool suitable for the construction work based on this construction information and the tool information managed by the management unit 231 (activity A002).
Then, the presentation unit 234 transmits information on tools suitable for the construction work, construction procedures, accident cases, etc. to the customer terminal 3 via the communication unit 21 and the network. The customer terminal 3 receives this information through the communication unit 31, stores it in the storage unit 32, and displays (presents) it on the display unit 34 (activity A003).
　本実施形態では、工事情報として、電線の延伸工事に関する情報が登録される。このため、表示部３４には、カムラーを含む必要な工具に関する情報を示す画面４６０（図１２参照）の他、電線の延伸工事の手順に関する情報を示す画面４７０（図１３参照）を表示する。
　図１２に示す画面４６０は、表示欄４６１～４６４と、ボタン４６５とが表示されている。表示欄４６１には、工具情報を表示する欄であり、表示欄４６２は、工具の画像を表示する欄である。また、表示欄４６３は、日時とともにイベント情報及びコメントを表示する欄であり、表示欄４６４は、表示欄４６３の内容を棒グラフ化して、月毎の使用回数を表示する欄である。
　ボタン４６５は、画面４６０を閉じる際に押下するボタンである。ボタン４６５が押下された場合、制御部３３は、画面４６０を閉じて、図１３に示す画面４７０を表示部３４に表示させる。 In this embodiment, information regarding electric wire extension work is registered as the construction information. For this reason, the display unit 34 displays a screen 460 (see FIG. 12) showing information on necessary tools including the camshaft, as well as a screen 470 (see FIG. 13) showing information on the procedure for the electric wire extension work.
A screen 460 shown in FIG. 12 displays display columns 461 to 464 and a button 465. The display column 461 is a column for displaying tool information, and the display column 462 is a column for displaying an image of a tool. Further, the display column 463 is a column for displaying event information and comments along with the date and time, and the display column 464 is a column for displaying the contents of the display column 463 as a bar graph and the number of times of use for each month.
Button 465 is a button that is pressed when closing screen 460. When the button 465 is pressed, the control unit 33 closes the screen 460 and displays a screen 470 shown in FIG. 13 on the display unit 34.
　画面４７０には、表示欄４７１，４７２と、ボタン４７３～４７５とが表示されている。
　表示欄４７１は、工事の作業手順を文字で表示する欄であり、表示欄４７２は、工事の作業手順を画像で表示する欄である。例えば、表示欄４７２に最初の作業の画像が表示される場合、表示欄４７１で対応する「＊最初の作業」なる文字がハイライト表示（太文字、網掛け等）される。
　ボタン４７３は、画面４７０を縮小する際に押下するボタンであり、ボタン４７４は、画面４７０を拡大する際に押下するボタンである。ボタン４７５は、次の作業を確認する際に押下するボタンである。 Display fields 471 and 472 and buttons 473 to 475 are displayed on the screen 470.
The display column 471 is a column for displaying the construction work procedure in text, and the display column 472 is a column for displaying the construction work procedure in images. For example, when an image of the first work is displayed in the display field 472, the corresponding characters "*first work" in the display field 471 are highlighted (bold, shaded, etc.).
The button 473 is a button that is pressed when reducing the screen 470, and the button 474 is a button that is pressed when the screen 470 is enlarged. Button 475 is a button that is pressed when confirming the next task.
　ボタン４７５が押下された場合、表示欄４７２に次の作業の画像が表示されるとともに、表示欄４７１で対応する「＊次の作業」なる文字がハイライト表示される。
　なお、表示欄４７２に表示する画像は、静止画ではなく、動画であってもよい。この場合、ボタン４７５は、動画を再生及び一時停止する際に押下するように構成することができる。
　以上のように、画面４６０，４７０を視認することにより、アルミ線の延伸する工事の際に、銅線用の工具を選択することを防止して、よって、工事の安全性をより高めることができる。 When the button 475 is pressed, an image of the next work is displayed in the display field 472, and the corresponding characters "*Next work" are highlighted in the display field 471.
Note that the image displayed in the display field 472 may be a moving image instead of a still image. In this case, the button 475 can be configured to be pressed when playing and pausing the video.
As described above, by visually checking the screens 460 and 470, it is possible to prevent the selection of a tool for copper wire during work for stretching aluminum wire, thereby further increasing the safety of the work. can.
　工事を完了すると、顧客は、工具の使用に関する使用情報を顧客端末３に入力する（アクティビティＡ００４）。具体的には、顧客は、表示部３４に表示される画面（図示せず。）を参照しつつ、入力部３５を介して、工事で使用した工具の使用が完了したことを示す使用情報を入力する。換言すると、制御部３３が、工具の使用情報の入力を受け付ける。そして、通信部３１が、これらの情報を、ネットワークを介して情報処理装置２に送信する。 Upon completion of the construction work, the customer inputs usage information regarding the use of the tool into the customer terminal 3 (activity A004). Specifically, while referring to a screen (not shown) displayed on the display unit 34, the customer enters usage information indicating that the use of the tool used in the construction work has been completed via the input unit 35. input. In other words, the control unit 33 receives input of tool usage information. The communication unit 31 then transmits this information to the information processing device 2 via the network.
　このように、工事完了後、顧客が工具の使用に関する使用情報を入力する構成とすることにより、工事現場への工具の置き忘れの有無を確認することができ、工具の置き忘れを防止しうる。これにより、工事現場の安全性を確保することができる。
　なお、工具が電動工具の場合、電動工具の電源を入れた時点で（工事の実施前に）、センサーから使用情報を、ネットワークを介して情報処理装置２に自動的に送信するように構成してもよい。 In this way, by having the configuration in which the customer inputs usage information regarding the use of tools after construction is completed, it is possible to confirm whether or not tools have been left behind at the construction site, and it is possible to prevent tools from being left behind. Thereby, the safety of the construction site can be ensured.
In addition, if the tool is an electric tool, the configuration is such that usage information is automatically sent from the sensor to the information processing device 2 via the network when the power tool is turned on (before construction work is carried out). It's okay.
　情報処理装置２では、取得部２３２が通信部２１を介して工具の使用に関する使用情報を取得する。この場合、管理部２３１は、使用回数に「１」を加算することにより、使用回数を更新する（アクティビティＡ００５）。
　そして、使用情報のうちのパラメータ（好ましくは、使用回数及び製造後の経過期間のうちの少なくとも１つ）が所定条件を満たす場合、通知部２３３は、工具の補修時期又は使用寿命を、工具情報及び顧客情報が把握可能な態様で、表示部２４に画面４８０（図１４参照）を表示することによりユーザに通知する（アクティビティＡ００６）。図１４に示す画面４８０には、表示欄４８１が表示されている。表示欄４８１には、顧客名、製品コード、工具種類、製品名、警告内容が表示されている。 In the information processing device 2 , the acquisition unit 232 acquires usage information regarding tool usage via the communication unit 21 . In this case, the management unit 231 updates the number of uses by adding "1" to the number of uses (activity A005).
Then, when a parameter (preferably at least one of the number of uses and the elapsed period since manufacture) in the usage information satisfies a predetermined condition, the notification unit 233 informs the tool of the repair time or the usage life of the tool. and the customer information is notified to the user by displaying a screen 480 (see FIG. 14) on the display unit 24 in a manner that allows the customer information to be grasped (activity A006). A display field 481 is displayed on the screen 480 shown in FIG. Display field 481 displays customer name, product code, tool type, product name, and warning content.
　このとき、通知部２３３は、顧客に対して、ユーザが工具の回収に訪問することを示す情報を、通信部２１及びネットワークを介して顧客端末３に送信する。顧客端末３は、この情報を通信部３１で受信（受領）し、記憶部３２に記憶するとともに、表示部３４に表示（通知）する（アクティビティＡ００７）。これにより、顧客は、所定の工具が補修時期又は使用寿命に到達したことを把握することができる。
　一方、上記パラメータが所定条件を満たさない場合、管理部２３１は、工具の管理を継続する。 At this time, the notification unit 233 transmits information indicating that the user will visit the customer to collect tools to the customer terminal 3 via the communication unit 21 and the network. The customer terminal 3 receives (receives) this information through the communication unit 31, stores it in the storage unit 32, and displays (notifies) it on the display unit 34 (activity A007). This allows the customer to know when a predetermined tool is due for repair or has reached the end of its useful life.
On the other hand, if the above parameters do not satisfy the predetermined conditions, the management unit 231 continues to manage the tools.
　補修を終了すると、ユーザは、工具の補修の内容を示す情報（補修内容）を情報処理装置２に入力する（アクティビティＡ００８）。具体的には、ユーザは、表示部２４に表示される画面（図示せず。）を参照しつつ、入力部２５を介して、工具の補修内容（交換部品の種類、交換部品の材質、グリースの使用の有無、グリースの種類等）を入力する。換言すると、送信部２３５が、工具の補修内容の入力を受け付ける。そして、通信部２１が、この情報を、ネットワークを介して顧客端末３に送信する。 After completing the repair, the user inputs information indicating the details of the tool repair (repair details) into the information processing device 2 (activity A008). Specifically, while referring to a screen (not shown) displayed on the display unit 24, the user inputs the repair details of the tool (type of replacement part, material of the replacement part, grease) via the input unit 25. (whether or not to use grease, type of grease, etc.). In other words, the transmitter 235 receives input of the details of repair of the tool. The communication unit 21 then transmits this information to the customer terminal 3 via the network.
　顧客端末３では、制御部３３が通信部３１を介して補修内容を取得（受領）する。（アクティビティＡ００９）。そして、この補修内容を、記憶部３２に記憶するとともに、表示部３４に表示（通知）する。 In the customer terminal 3, the control unit 33 acquires (receives) the repair details via the communication unit 31. (Activity A009). The repair details are then stored in the storage section 32 and displayed (notified) on the display section 34.
　以上をまとめると、本実施形態に係る情報処理システム１は、次の各ステップがなされるようにプログラムを実行可能な制御部（プロセッサ）２３を備える。管理部２３１では、ユーザの製品（商品）である複数の工具を示す工具情報と、工具を所有又は借用する顧客を示す顧客情報とを管理する。取得部２３２では、顧客による工具の使用に関するパラメータを取得する。通知部２３３では、パラメータが所定条件を満たす場合に、工具の補修時期又は使用寿命を、工具情報及び顧客情報が把握可能な態様で、ユーザに通知する。 To summarize the above, the information processing system 1 according to the present embodiment includes a control unit (processor) 23 that can execute a program so that the following steps are performed. The management unit 231 manages tool information indicating a plurality of tools that are products (products) of a user, and customer information indicating a customer who owns or borrows the tools. The acquisition unit 232 acquires parameters related to tool use by the customer. When the parameters meet predetermined conditions, the notification unit 233 notifies the user of the repair time or service life of the tool in a manner that allows tool information and customer information to be grasped.
　このような態様によれば、工具の補修時期又は使用寿命を、ユーザが簡便に把握することができるので、トラブルの発生を未然に防止しうる。
　特に、アクティビティＡ００１及び００４の処理を顧客端末３のローカルで実行可能とすることにより、情報処理装置２への不正なアクセスを防止し易く、よって、工具情報の改ざんをより確実に阻止することができる。
　なお、商品は、ユーザ自身（自社）が製造した製品に限らず、他社が製造し、購入した製品であってもよく、これらが混在してもよい。 According to this aspect, the user can easily grasp the repair time or service life of the tool, thereby preventing trouble from occurring.
In particular, by enabling the processing of activities A001 and 004 to be executed locally on the customer terminal 3, it is easier to prevent unauthorized access to the information processing device 2, and therefore, falsification of tool information can be more reliably prevented. can.
Note that the products are not limited to products manufactured by the user himself/herself (in-house), but may also be products manufactured and purchased by other companies, or a mixture of these may be used.
［その他］
　前述の各実施形態に係る情報処理システム１に関して、以下のような態様を採用してもよい。
　情報処理システム１又は情報処理装置２の構成に代えて又はこれとともに、コンピュータに、情報処理システム１の各ステップを実行させるプログラムが提供されてもよい。 [others]
Regarding the information processing system 1 according to each of the embodiments described above, the following aspects may be adopted.
Instead of or in addition to the configuration of the information processing system 1 or the information processing device 2, a program that causes a computer to execute each step of the information processing system 1 may be provided.
　さらに、次に記載の各態様で提供されてもよい。 Furthermore, it may be provided in each of the following embodiments.
（１）情報処理システムであって、次の各ステップがなされるようにプログラムを実行可能なプロセッサを備え、管理ステップでは、ユーザの商品である複数の工具を示す工具情報と、前記工具を所有又は借用する顧客を示す顧客情報とを管理し、取得ステップでは、前記顧客による前記工具の使用に関するパラメータを取得し、通知ステップでは、前記パラメータが所定条件を満たす場合に、前記工具の補修時期又は使用寿命を、前記工具情報及び前記顧客情報が把握可能な態様で、前記ユーザに通知する、もの。 (1) An information processing system, comprising a processor capable of executing a program so as to perform each of the following steps, and in the management step, tool information indicating a plurality of tools that are products of the user and ownership of the tools. or customer information indicating the borrowing customer, in the acquisition step, parameters related to the use of the tool by the customer are acquired, and in the notification step, if the parameters satisfy a predetermined condition, the tool is scheduled to be repaired or The service life is notified to the user in a manner that allows the tool information and the customer information to be understood.
（２）上記（１）に記載の情報処理システムにおいて、前記パラメータは、前記工具の使用回数及び製造後の経過期間のうちの少なくとも１つを含む、もの。 (2) In the information processing system according to (1) above, the parameter includes at least one of the number of times the tool is used and the period of time that has passed since manufacture.
（３）上記（２）に記載の情報処理システムにおいて、前記取得ステップでは、さらに、工事の実施前又は実施後に、前記工具の使用に関する使用情報を取得し、前記管理ステップでは、さらに、前記工具情報と、前記工具の使用回数とを関連付けて管理し、前記使用情報を取得した場合に、前記工具の使用回数を更新する、もの。 (3) In the information processing system according to (2) above, the acquisition step further acquires usage information regarding the use of the tool before or after the construction, and the management step further includes the use of the tool. Information and the number of times the tool is used are managed in association with each other, and when the usage information is acquired, the number of times the tool is used is updated.
（４）上記（１）～（３）のいずれか１項に記載の情報処理システムにおいて、前記工具は、センサーを有し、前記取得ステップでは、前記工具のセンサーから前記パラメータの少なくとも一部を取得する、もの。 (4) In the information processing system according to any one of (1) to (3) above, the tool has a sensor, and in the acquisition step, at least some of the parameters are acquired from the sensor of the tool. something to get.
（５）上記（１）～（４）のいずれか１項に記載の情報処理システムにおいて、前記取得ステップでは、さらに、工事の実施前に、前記工事に関する工事情報を取得し、提示ステップでは、前記工事情報と、前記工具情報とに基づいて、前記工事に適した前記工具を提示する、もの。 (5) In the information processing system according to any one of (1) to (4) above, in the acquisition step, construction information regarding the construction work is further acquired before implementation of the construction work, and in the presentation step, The present invention presents the tool suitable for the construction work based on the construction information and the tool information.
（６）上記（５）に記載の情報処理システムにおいて、前記提示ステップでは、さらに、前記工事の手順及び前記工事の事故事例のうちの少なくとも１つを提示する、もの。 (6) In the information processing system according to (5) above, the presenting step further presents at least one of the procedure of the construction work and the accident case of the construction work.
（７）上記（５）又は（６）に記載の情報処理システムにおいて、前記工事情報は、工事対象部品の材質を含む、もの。 (7) In the information processing system according to (5) or (6) above, the construction information includes the material of the parts to be constructed.
（８）上記（１）～（７）のいずれか１項に記載の情報処理システムにおいて、前記工具の補修を行った場合、送信ステップでは、前記顧客に対して、前記補修の内容を示す情報を送信する、もの。 (8) In the information processing system according to any one of (1) to (7) above, when the tool is repaired, in the sending step, information indicating the details of the repair is sent to the customer. Send something.
（９）上記（１）～（８）のいずれか１項に記載の情報処理システムにおいて、前記工具は、電気工事用工具である、もの。 (9) In the information processing system according to any one of (1) to (8) above, the tool is an electrical work tool.
（１０）プログラムであって、コンピュータに、上記（１）～（９）のいずれか１つに記載の情報処理システムの各ステップを実行させる、もの。 (10) A program that causes a computer to execute each step of the information processing system described in any one of (1) to (9) above.
（１１）情報処理方法であって、上記（１）～（９）のいずれか１つに記載の情報処理システムの各ステップを備える、方法。
　もちろん、この限りではない。 (11) An information processing method, comprising each step of the information processing system described in any one of (1) to (9) above.
Of course, this is not the case.
　最後に、本開示に係る種々の実施形態を説明したが、これらは、例として提示したものであり、発明の範囲を限定することは意図していない。当該新規な実施形態は、その他の様々な形態で実施されることが可能であり、発明の要旨を逸脱しない範囲で、種々の省略、置き換え、変更を行うことができる。当該実施形態やその変形は、発明の範囲や要旨に含まれるとともに、請求の範囲に記載された発明とその均等の範囲に含まれるものである。 Finally, although various embodiments according to the present disclosure have been described, these are presented as examples and are not intended to limit the scope of the invention. The new embodiment can be implemented in various other forms, and various omissions, substitutions, and changes can be made without departing from the gist of the invention. The embodiment and its modifications are included within the scope and gist of the invention, and are included within the scope of the invention described in the claims and its equivalents.
１　　　　：情報処理システム
２　　　　：情報処理装置
２０　　　：通信バス
２１　　　：通信部
２２　　　：記憶部
２３　　　：制御部
２３１　　：管理部
２３２　　：取得部
２３３　　：通知部
２３４　　：提示部
２３５　　：送信部
２４　　　：表示部
２５　　　：入力部
３　　　　：顧客端末
３０　　　：通信バス
３１　　　：通信部
３２　　　：記憶部
３３　　　：制御部
３４　　　：表示部
３５　　　：入力部
４００　　：画面
４０１　　：ボタン
４０２　　：入力欄
４０３　　：入力欄
４０４　　：表示欄
４１０　　：画面
４１１　　：入力欄
４１２　　：入力欄
４１３　　：入力欄
４１４　　：入力欄
４１４ａ　：ボタン
４１５　　：ボタン
４１６　　：ボタン
４２０　　：画面
４２１　　：ボタン
４２２　　：ボタン
４２３　　：ボタン
４３０　　：画面
４３１　　：表示欄
４３１ａ　：ボタン
４３２　　：表示欄
４３３　　：表示欄
４３４　　：入力欄
４３５　　：ボタン
４３６　　：ボタン
４４０　　：画面
４４１　　：ボタン
４５０　　：画面
４５１　　：入力欄
４５２　　：入力欄
４５３　　：入力欄
４５３ａ　：ボタン
４５４　　：表示欄
４５５　　：入力欄
４５６　　：ボタン
４５７　　：ボタン
４６０　　：画面
４６１　　：表示欄
４６２　　：表示欄
４６３　　：表示欄
４６４　　：表示欄
４６５　　：ボタン
４７０　　：画面
４７１　　：表示欄
４７２　　：表示欄
４７３　　：ボタン
４７４　　：ボタン
４７５　　：ボタン
４８０　　：画面
４８１　　：表示欄
Ａ００１　：アクティビティ
Ａ００２　：アクティビティ
Ａ００３　：アクティビティ
Ａ００４　：アクティビティ
Ａ００５　：アクティビティ
Ａ００６　：アクティビティ
Ａ００７　：アクティビティ
Ａ００８　：アクティビティ
Ａ００９　：アクティビティ 1 : Information processing system 2 : Information processing device 20 : Communication bus 21 : Communication part 22 : Storage part 23 : Control part 231 : Management part 232 : Acquisition part 233 : Notification part 234 : Presentation part 235 : Transmission part 24 : Display part 25: Input section 3: Customer terminal 30: Communication bus 31: Communication section 32: Storage section 33: Control section 34: Display section 35: Input section 400: Screen 401: Button 402: Input field 403: Input field 404: Display field 410: Screen 411: Input field 412: Input field 413: Input field 414: Input field 414a: Button 415: Button 416: Button 420: Screen 421: Button 422: Button 423: Button 430: Screen 431: Display field 431a: Button 432: Display field 433: Display field 434: Input field 435: Button 436: Button 440: Screen 441: Button 450: Screen 451: Input field 452: Input field 453: Input field 453a: Button 454: Display field 455: Input field 456: Button 457: Button 460: Screen 461: Display field 462: Display field 463: Display field 464: Display field 465: Button 470: Screen 471: Display field 472: Display field 473: Button 474: Button 475: Button 480: Screen 481: Display column A001: Activity A002: Activity A003: Activity A004: Activity A005: Activity A006: Activity A007: Activity A008: Activity A009: Activity

Claims (11)

  1. 情報処理システムであって、
    　次の各ステップがなされるようにプログラムを実行可能なプロセッサを備え、
    　管理ステップでは、ユーザの商品である複数の工具を示す工具情報と、前記工具を所有又は借用する顧客を示す顧客情報とを管理し、
    　取得ステップでは、前記顧客による前記工具の使用に関するパラメータを取得し、
    　通知ステップでは、前記パラメータが所定条件を満たす場合に、前記工具の補修時期又は使用寿命を、前記工具情報及び前記顧客情報が把握可能な態様で、前記ユーザに通知する、もの。     An information processing system,
    Equipped with a processor capable of executing a program to perform each of the following steps,
    The management step manages tool information indicating a plurality of tools that are products of the user and customer information indicating a customer who owns or borrows the tools,
    The obtaining step obtains parameters related to the use of the tool by the customer;
    In the notification step, when the parameters satisfy a predetermined condition, the user is notified of the repair time or service life of the tool in a manner that allows the tool information and the customer information to be grasped.
  2. 請求項１に記載の情報処理システムにおいて、
    　前記パラメータは、前記工具の使用回数及び製造後の経過期間のうちの少なくとも１つを含む、もの。     The information processing system according to claim 1,
    The parameter includes at least one of the number of times the tool has been used and the period of time since manufacture.
  3. 請求項２に記載の情報処理システムにおいて、
    　前記取得ステップでは、さらに、工事の実施前又は実施後に、前記工具の使用に関する使用情報を取得し、
    　前記管理ステップでは、
    　　さらに、前記工具情報と、前記工具の使用回数とを関連付けて管理し、
    　　前記使用情報を取得した場合に、前記工具の使用回数を更新する、もの。     The information processing system according to claim 2,
    In the acquisition step, further, acquisition of usage information regarding the use of the tool before or after the construction is performed;
    In the management step,
    Furthermore, the tool information and the number of times the tool is used are managed in association with each other,
    When the usage information is acquired, the number of times the tool is used is updated.
  4. 請求項１～請求項３のいずれか１項に記載の情報処理システムにおいて、
    　前記工具は、センサーを有し、
    　前記取得ステップでは、前記工具のセンサーから前記パラメータの少なくとも一部を取得する、もの。     In the information processing system according to any one of claims 1 to 3,
    the tool has a sensor;
    In the acquiring step, at least some of the parameters are acquired from a sensor of the tool.
  5. 請求項１～請求項４のいずれか１項に記載の情報処理システムにおいて、
    　前記取得ステップでは、さらに、工事の実施前に、前記工事に関する工事情報を取得し、
    　提示ステップでは、前記工事情報と、前記工具情報とに基づいて、前記工事に適した前記工具を提示する、もの。     In the information processing system according to any one of claims 1 to 4,
    In the acquisition step, further, before the construction is implemented, construction information regarding the construction is acquired,
    In the presenting step, the tool suitable for the construction work is presented based on the construction information and the tool information.
  6. 請求項５に記載の情報処理システムにおいて、
    　前記提示ステップでは、さらに、前記工事の手順及び前記工事の事故事例のうちの少なくとも１つを提示する、もの。     The information processing system according to claim 5,
    The presenting step further includes presenting at least one of a procedure of the construction work and an accident case of the construction work.
  7. 請求項５又は請求項６に記載の情報処理システムにおいて、
    　前記工事情報は、工事対象部品の材質を含む、もの。     The information processing system according to claim 5 or 6,
    The construction information includes the material of the parts to be constructed.
  8. 請求項１～請求項７のいずれか１項に記載の情報処理システムにおいて、
    　前記工具の補修を行った場合、
    　送信ステップでは、前記顧客に対して、前記補修の内容を示す情報を送信する、もの。     In the information processing system according to any one of claims 1 to 7,
    If the said tool is repaired,
    In the sending step, information indicating the details of the repair is sent to the customer.
  9. 請求項１～請求項８のいずれか１項に記載の情報処理システムにおいて、
    　前記工具は、電気工事用工具である、もの。     In the information processing system according to any one of claims 1 to 8,
    The tool is a tool for electrical work.
  10. プログラムであって、
    　コンピュータに、請求項１～請求項９のいずれか１つに記載の情報処理システムの各ステップを実行させる、もの。     A program,
    A computer that causes a computer to execute each step of the information processing system according to any one of claims 1 to 9.
  11. 情報処理方法であって、
    　請求項１～請求項９のいずれか１つに記載の情報処理システムの各ステップを備える、方法。     An information processing method,
    A method comprising each step of the information processing system according to any one of claims 1 to 9.
PCT/JP2023/017101 2022-05-31 2023-05-02 Information processing system, program, and information processing method WO2023233911A1 (en)

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