WO2023165256A1 - 一种信息生成方法、装置及电子设备 - Google Patents

一种信息生成方法、装置及电子设备 Download PDF

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Publication number
WO2023165256A1
WO2023165256A1 PCT/CN2023/070027 CN2023070027W WO2023165256A1 WO 2023165256 A1 WO2023165256 A1 WO 2023165256A1 CN 2023070027 W CN2023070027 W CN 2023070027W WO 2023165256 A1 WO2023165256 A1 WO 2023165256A1
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Prior art keywords
target
data
work order
information
matched
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PCT/CN2023/070027
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English (en)
French (fr)
Inventor
高小明
刘青
李惠红
陈芳
刘诗迪
颜懿
麦聪
曾锦明
刘云志
谭文灏
蔡广文
邓慧盈
徐晓明
苏云彬
江雪铭
张丽友
郭明宜
廖杰超
李学浩
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广东电网有限责任公司惠州供电局
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Publication of WO2023165256A1 publication Critical patent/WO2023165256A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F16/00—Information retrieval; Database structures therefor; File system structures therefor
    • G06F16/20—Information retrieval; Database structures therefor; File system structures therefor of structured data, e.g. relational data
    • G06F16/24—Querying
    • G06F16/245—Query processing
    • G06F16/2455—Query execution
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/06—Resources, workflows, human or project management; Enterprise or organisation planning; Enterprise or organisation modelling
    • G06Q10/063—Operations research, analysis or management
    • G06Q10/0631—Resource planning, allocation, distributing or scheduling for enterprises or organisations
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/10—Office automation; Time management

Definitions

  • the embodiments of the present application relate to the technical field of data processing, for example, to an information generation method, device, and electronic equipment.
  • work order information reminders usually use SMS reminders, but the reminder method through SMS usually only needs to send specific work order reminder information to the work order executor. Timely lead to inaccurate work order reminder information, and when the SMS function of the work order management system is abnormal, the staff cannot timely know the to-do link corresponding to the work order, or if the SMS communication service of the communication operator is abnormal, There are no alternatives available.
  • the present application provides an information generation method, device and electronic equipment to realize the effect of automatically generating work order reminder information and determining whether the work order reminder information has been received.
  • the embodiment of the present application provides an information generation method, including:
  • the data to be processed includes multiple sub-data to be processed, and each sub-data to be processed is correspondingly stored according to a corresponding list header;
  • Target prompt information corresponding to the target data to be processed based on the information header in the information generation list, and send the target prompt information to a client corresponding to the target execution user.
  • the embodiment of the present application also provides an information generation device, including:
  • the data-to-be-processed acquisition module is configured to acquire multiple pieces of data to be processed updated in the original information table; wherein, the data to be processed includes multiple sub-data to be processed, and each sub-data to be processed corresponds to storage;
  • the target sub-data to be matched determination module is set to obtain the sub-data to be matched whose list header is the work order number, and determines that the work order stock table does not include the target sub-data to be matched;
  • the target data splicing module to be processed is configured to determine the target execution user corresponding to the target sub-data to be matched, and splice the target data to be processed corresponding to the target sub-data to be matched into the information generation list;
  • the target prompt information sending module is configured to generate target prompt information corresponding to the target data to be processed based on the information header in the information generation list, and send the target prompt information to the target execution user corresponding to the target client.
  • the embodiment of the present application further provides an electronic device, the electronic device comprising:
  • processors one or more processors
  • storage means configured to store one or more programs
  • the one or more processors are made to implement the information generation method described in any one of the embodiments of the present application.
  • FIG. 1 is a schematic flowchart of an information generation method provided by an embodiment of the present application
  • FIG. 2 is a schematic flowchart of an information generation method provided by another embodiment of the present application.
  • FIG. 3 is a schematic structural diagram of an information generating device provided by an embodiment of the present application.
  • FIG. 4 is a schematic structural diagram of an electronic device provided by an embodiment of the present application.
  • Fig. 1 is a schematic flow chart of an information generation method provided by an embodiment of the present application. This embodiment is applicable to sending work order reminder information to work order executors and determining whether the work order reminder information has been received.
  • the method can be executed by an information generating device, and the device can be implemented in the form of software and/or hardware, and the hardware can be an electronic device, such as a mobile terminal or a PC.
  • the method includes:
  • the original information table can be understood as a table for recording work order task information.
  • Multiple work order task information can be recorded in the original information table, and each work order task information can include work order serial number, work order number, work order Order type, work order content and at least one work order information in the unit to which the work order belongs.
  • Data to be processed can be understood as work order data generated based on work order information in each work order task.
  • each list header can be preset in the original information table, and the name of each list header matches the information of each work order, that is, each list header can be set as work order serial number, work order number, work order type , the content of the work order, and the unit to which the work order belongs.
  • the data to be processed corresponding to each work order task can be recorded in the original information table.
  • the situation remains consistent, requiring constant updates to the original information table.
  • you can obtain the information corresponding to each work order task from the original information table.
  • pending data When obtaining the data to be processed in the original data table, it can be obtained from the original information table according to the preset time interval, or when the work order task information in the original information table changes, the data to be processed can be obtained from the original information table data.
  • the acquisition of multiple pieces of data to be processed updated in the original information table includes: periodically calling the data to be processed from the target database within a preset time interval;
  • the data is correspondingly stored according to the column headers in the original information table, so as to process the updated data to be processed in the original information table.
  • the target database can be understood as a database that stores work order tasks, such as a work order management system.
  • the work order information corresponding to each work order task includes work order serial number, work order number, work order type, work order content, and work order At least one work order information in the unit to which it belongs.
  • Sub-data to be processed can be understood as work order information corresponding to each column header.
  • multiple work order tasks and work order information corresponding to each work order task are stored in the target database.
  • the robot process automation technology grabs the corresponding amount of information from the target database, including the work order information corresponding to each work order task, including the work order serial number, work order number, work order type, work order content, and the unit to which the work order belongs. At least one ticket information.
  • the data to be processed within the preset interval can be periodically retrieved from the target database.
  • the preset interval can be 1 hour or 1 day, etc., and record the obtained information in the original data table based on robotic process automation technology.
  • each work order information record needs to be stored in The position matches the preset column header in the original information table, so as to update multiple pieces of data to be processed in the original information table.
  • each work order task has a matching work order number, which can be understood as indicative information matching each work order task.
  • the sub-data to be matched can be understood as the work order number corresponding to each work order task recorded in the work order stock table.
  • the work order inventory table can be understood as a form used to record the work order number corresponding to the sent work order reminder information, that is, when the work order reminder corresponding to a work order task is sent, the work order will be sent.
  • the work order number corresponding to the task is stored in the work order inventory table. Through the work order inventory table, you can query the work order tasks that have sent work order reminders. When a work order reminder is issued for a work order task, the subdata to be matched that is queried in the work order stock table is used as the target subdata to be matched.
  • the acquisition of the subdata to be matched whose list header is the work order number, and determining that the work order stock table does not include the target subdata to be matched includes: acquiring the multiple subdata whose list header is the work order number The subdata to be matched; determine whether the work order stock table includes the subdata to be matched based on the first target lookup function; wherein, the work order stock table includes the work order number that has sent the target prompt information; in response to determining the The work order inventory table includes the subdata to be matched, and the data to be processed to which the subdata to be matched belongs is removed from the original information table; in response to determining that the work order inventory table does not include the subdata to be matched, The subdata to be matched is used as the target subdata to be matched.
  • Target prompt information can be understood as reminder information corresponding to each work order task.
  • the target prompt information can include work order information corresponding to each work order task, including work order serial number, work order number, work order type, work order Content and at least one work order information in the unit to which the work order belongs.
  • the set-based acquisition function acquires multiple sub-data to be matched with the work order number as the head of the list from the original information table, that is, obtains the work order number corresponding to each work order task, and then based on the first target search function in the work order Search in the work order inventory table to determine whether there is a work order number consistent with the obtained work order number in the work order inventory table. If there is a consistent work order number in the work order stock table, it means that the work order prompt information corresponding to the work order number has already been sent, and there is no need to send it again.
  • the pending data to be matched will be Delete from the original information table, that is, delete the work order information corresponding to the work order task with the same work order number from the original information table. If no work order number consistent with the obtained work order number is found in the work order inventory table, it means that the prompt information corresponding to this work order number has not been sent, and this work order number is used as the target sub-data to be matched , to determine the work order task that needs to send prompt information according to the sub-data of the target to be matched.
  • each prompt information is sent to the corresponding execution user, and the target execution user can be understood as the execution user corresponding to each target sub-data to be matched.
  • the information generation list can be understood as an information template used to generate prompt information, for example, it can be a preset information form, or a preset information template, etc.
  • the information generation list may include a plurality of preset fields, including work order serial number, work order number, work order type, work order content, and keywords corresponding to at least one piece of work order information in the unit to which the work order belongs.
  • each work order information when obtaining work order tasks and work order information corresponding to each work order task from the target database, each work order information includes the work order number and the execution user corresponding to the work order number, and correspondingly, each When work order information is recorded in the original information table, the execution user corresponding to each work order number is also stored in the original information table. After determining the sub-data of each target to be matched, that is, after determining the work order number corresponding to the work order task that needs to send prompt information, based on the correspondence between each work order number and each execution user, it can be determined that each target is to be matched The target execution user corresponding to the child data.
  • the work order information corresponding to each target work order number
  • the preset fields in the list based on the preset information.
  • the work order information is spliced and filled in the positions corresponding to the preset fields to obtain the target prompt information corresponding to the target work order task, and the target prompt information is sent to the target execution user.
  • the determining the target execution user corresponding to each target subdata to be matched includes: reading the work order execution user list based on the second target lookup function to determine the target execution user corresponding to each target subdata to be matched.
  • the work order execution user list can be understood as a list that records the work order execution users corresponding to each work order task.
  • the work order execution user list includes the work order number and the work order execution user corresponding to the work order number. That is to say, The work order execution user corresponding to each work order task can be determined according to the work order execution user list.
  • the work order number corresponding to each work order task and the work order execution user corresponding to each work order task are stored in advance, wherein the work order number and The ticket execution user is matched.
  • the work order execution user corresponding to the target subdata to be matched can be searched from the list of work order execution users through the second target search function and the target subdata to be matched, that is, the user corresponding to the target work order The target ticket execution user corresponding to the ticket number.
  • the splicing the target data to be processed corresponding to each target sub-data to be matched into the information generation list includes: splicing the header of the original information table on the header of the list in the information generation list, so as to Updating the information generation list; updating the target to-be-processed sub-data to which each target to-be-matched sub-data belongs to the information generation list, and matching with the corresponding list header.
  • an information generation list can be set in advance.
  • each column header corresponds to each column header in the original information table, and each column header can include work order serial number, Work order number, work order type, work order content, and at least one work order information in the unit to which the work order belongs.
  • the list header in the original information table will also be updated accordingly.
  • the list in the corresponding information generation list will also Update to match the header of the original message list.
  • the target prompt information determine the target sub-data to be processed corresponding to the target sub-data to be matched, and fill each target sub-data to be processed based on the corresponding relationship between each target sub-data to be processed and each column header to the position in the message generation list that matches each column header.
  • S140 Generate target prompt information corresponding to each target data to be processed based on the information header in the information generation list, and send the target prompt information to a client corresponding to the target execution user.
  • the work order task that needs to send work order prompt information is taken as the target work order task, and the target prompt information may be understood as prompt information corresponding to the target work order task.
  • the client corresponding to the target execution user may be a terminal device or a mobile terminal device.
  • the target data to be processed corresponding to the header information is filled to the position matching the header information, and the data to be processed is spliced to generate a Target prompt information corresponding to the data to be processed.
  • the target prompt information can be sent to the client corresponding to the target execution user, so as to remind the target execution user to process the target work order task in time.
  • generating the target prompt information corresponding to each target data to be processed based on the information header in the information generation list includes: generating a reminder task based on each row of data in the information generation list, and The reminder task and the reminder information of the corresponding target execution user are sent to the target interaction group, and the target execution user is reminded in the form of a special reminder.
  • the information generation list includes row data and column data, and in each row data, the reminder tasks corresponding to each target work order task are recorded, wherein the reminder task is based on the information generation list corresponding to each column header.
  • Target pending data generation In order to remind each work order execution user conveniently, you can create a work order reminder group in advance, and use the pre-created work order reminder group as the target interaction group. When it is necessary to remind the work order execution user, you can set the target The reminder information is sent to the target interaction group, and a special reminder is sent to the target execution user through the special reminder mode set in the target interaction group.
  • the target prompt information can be "[work order reminder] [032022010310032002] [consultation query] [target address: No. 18 xxx Road [xxx power supply station]], the customer calls to inquire about the November electricity bill, because the customer only provides the user The number and address, but the account name provided is inconsistent with the registered one. It has been explained. It is recommended that the customer call after verification. If the customer does not accept it, please verify and follow up. Contact: Ms. 138xxxx. Please sign for the work order in time. @ ⁇ ". Among them, "@ ⁇ " is the special reminder method. It should be noted that the target prompt information is only an example, not actual target prompt information.
  • the original information table includes work order serial number, work order number, work order type, work order content and at least one work order information in the unit to which the work order belongs, and the list header matches each work order information;
  • the single-execution user list includes at least one user to be selected for execution, and user identifiers corresponding to each user to be selected for execution.
  • multiple pieces of data to be processed updated in the original information table are obtained, and work order information corresponding to each work order task is obtained from the target database, and based on the obtained work order information, the data in the original information table is processed. Multiple pieces of pending data in the work order are updated so that the updated pending data can be obtained from the original information table.
  • the target execution user Determine the target execution user corresponding to each target to be matched subdata, and splicing the target to be processed data corresponding to each target to be matched subdata into the information generation list, by adding the target to be processed data corresponding to the target to be matched subdata Splicing the value information generation table, and based on the target data to be processed in the information generation table, the target prompt information is obtained.
  • target prompt information corresponding to each target data to be processed is generated, and the target prompt information is sent to the client corresponding to the target execution user, by prompting the target
  • the information is sent to the target interaction group, and a reminder message is sent to the target execution user in a special reminder manner to remind the target execution user to process the work order in time. It avoids the inaccurate information of the work order reminder sent by short message in the related art, and improves the accuracy of the work order reminder information. It can automatically generate accurate work order reminders and determine whether work order executors receive work order reminder information.
  • FIG. 2 is a schematic flowchart of an information generation method provided by another embodiment of the present application. For example, after sending the target prompt information to the user corresponding to the target execution After the client of the target execution user, it can also be determined whether the target execution user has received the target prompt information according to the reading status of the target prompt information by the client corresponding to the target execution user.
  • the method includes:
  • S240 Generate target prompt information corresponding to each target data to be processed based on the information header in the information generation list, and send the target prompt information to the client corresponding to the target execution user.
  • the client identification information used by each work order execution user can be recorded in the work order execution user list in advance, so that when determining the target execution user corresponding to the target subdata to be matched Afterwards, the client identification information corresponding to the target execution user can be determined, and then the client corresponding to the target execution user can be determined based on the client identification information.
  • the reading status in the target interaction group can be monitored through the pre-set monitoring function in the target system.
  • the target execution user sends a reply message to the target prompt information, Such as "received", or when it is detected that the target execution user enters the target interaction group to browse the target prompt information
  • the reading status of the target prompt information can be set as "read”. Then, the reading status of the target prompt information by the target executing user is sent to the target system to determine whether the target executing user has received the target prompt information.
  • this technical solution can be used to automatically generate work order prompt information (that is, target prompt information), and send the target prompt information to the corresponding work order executor (that is, target execution user), and then execute the user's request based on the target.
  • the corresponding client reads the target prompt information to determine whether the target execution user has received the target prompt information.
  • a work order original information table (that is, the original information table), a work order inventory table, a work order short message generation table (that is, an information generation list) and a work order execution user table may be created in advance.
  • Pre-set corresponding fields in the original information table such as work order serial number, work order number, work order type, work order content, and the unit to which the work order belongs, etc., and then based on Robotic process automation (RPA) from the work order
  • RPA Robotic process automation
  • the management system ie, the target database
  • the corresponding target prompt information is generated based on the splicing order of the target numbers to be processed in the information generation list.
  • the target prompt information can be "[work order reminder] [032022010310032002] [consultation query] [target address: No. 18 xxx Road [xxx power supply station]], the customer calls to inquire about the November electricity bill, because the customer only provides the user The number and address, but the account name provided is inconsistent with the registered one. It has been explained. It is recommended that the customer call after verification. If the customer does not accept it, please verify and follow up. Contact: Ms. 138xxxx. Please sign for the work order in time. @ ⁇ ". Then send the target reminder information to the target interaction group, and then remind the target execution user in a special reminder method, among which "@ ⁇ " is the special reminder method.
  • the target prompt information is only an example, not actual target prompt information.
  • the target interaction group can be monitored based on the monitoring function preset in the target database to determine the response of the client corresponding to the target execution user to the target prompt information. Read the status, and determine whether the target execution user has received the target prompt information according to the read status corresponding to the client corresponding to the target execution user.
  • the work order reminder is sent based on the SMS sending method, and it is impossible to determine whether the target execution user has received the work order reminder information, and can determine whether the target execution user has received it according to the feedback information of the client corresponding to the target execution user Work order reminder information.
  • FIG. 3 is an information generating device provided by an embodiment of the present application, which includes: a data-to-be-processed acquisition module 310 , a target to-be-matched sub-data determination module 320 , a target to-be-processed data splicing module 330 and a target prompt information sending module 340 .
  • the data to be processed acquisition module 310 is configured to obtain multiple pieces of data to be processed updated in the original information table; wherein, the data to be processed includes a plurality of subdata to be processed, and each subdata to be processed is based on the corresponding The head of the list corresponds to storage;
  • the target subdata to be matched determination module 320 is configured to obtain the subdata to be matched with the work order number at the head of the list, and determine that the work order stock table does not include the target subdata to be matched;
  • the target data to be processed splicing module 330 is configured to determine the target execution user corresponding to each target to be matched subdata, and splice the target to be processed data corresponding to each target to be matched subdata into the information generation list;
  • the target prompt information sending module 340 is configured to generate target prompt information corresponding to each target data to be processed based on the information header in the information generation list, and send the target prompt information to the target execution user. the corresponding client.
  • multiple pieces of data to be processed updated in the original information table are obtained, and work order information corresponding to each work order task is obtained from the target database, and based on the obtained work order information, the data in the original information table is processed. Multiple pieces of pending data in the work order are updated so that the updated pending data can be obtained from the original information table.
  • the target execution user Determine the target execution user corresponding to each target to be matched subdata, and splicing the target to be processed data corresponding to each target to be matched subdata into the information generation list, by adding the target to be processed data corresponding to the target to be matched subdata Splicing the value information generation table, and based on the target data to be processed in the information generation table, the target prompt information is obtained.
  • target prompt information corresponding to each target data to be processed is generated, and the target prompt information is sent to the client corresponding to the target execution user, by prompting the target
  • the information is sent to the target interaction group, and a reminder message is sent to the target execution user in a special reminder manner to remind the target execution user to process the work order in time. It avoids the inaccurate information of the work order reminder sent by short message in the related art, and improves the accuracy of the work order reminder information.
  • the data acquisition module to be processed includes:
  • the pending data acquisition sub-module is set to regularly retrieve the pending data generated within the preset time interval from the target database;
  • the data storage sub-module to be processed is configured to store a plurality of sub-data to be processed in the data to be processed according to the column headers in the original information table, so as to update the data to be processed in the original information table deal with.
  • the target to be matched sub-data determination module includes:
  • the sub-data to be matched acquisition sub-module is set to obtain a plurality of sub-data to be matched whose head of the list is a work order number;
  • the sub-data determination submodule to be matched is configured to determine whether each sub-data to be matched is included in the work order stock table based on the first target search function; wherein, the work order stock table includes work orders that have sent target prompt information Number;
  • the sub-data to be matched sub-module is configured to delete the data to be processed to which the sub-data to be matched belongs from the original information table in response to determining that the work order stock table includes the sub-data to be matched;
  • the target sub-data to be matched determination sub-module is configured to use the sub-data to be matched as the target sub-data to be matched in response to determining whether the work order stock table does not include the sub-data to be matched.
  • the target data splicing module to be processed is set to:
  • the work order execution user list is read based on the second target lookup function to determine the target execution user corresponding to each target sub-data to be matched.
  • the target data splicing module to be processed includes:
  • the list header splicing submodule is configured to splice the list header of the original information table on the list header of the list in the information generation list to update the information generation list;
  • the list header matching submodule is configured to update the target subdata to be processed to which each target subdata to be matched belongs to the information generation list, and match with the corresponding list header.
  • the target prompt information sending module is set to:
  • the information generating device further includes:
  • the target execution user determination module is configured to determine the client corresponding to the target execution user based on the preset correspondence between each work order execution user and each client;
  • the feedback information sending module is configured to obtain the reading status of the target prompt information by the client corresponding to the target executing user, and send feedback information to the target system according to the reading status.
  • the original information table includes work order serial number, work order number, work order type, work order content and at least one work order information in the unit to which the work order belongs, and the list header matches each work order information;
  • the single-execution user list includes at least one user to be selected for execution, and user identifiers corresponding to each user to be selected for execution.
  • the information generating device provided in the embodiment of the present application can execute the information generating method provided in any embodiment of the present application, and has corresponding functional modules and beneficial effects for executing the method.
  • FIG. 4 is a schematic structural diagram of an electronic device provided by an embodiment of the present application.
  • FIG. 4 shows a block diagram of an exemplary electronic device 40 suitable for implementing the embodiments of the present application.
  • the electronic device 40 shown in FIG. 4 is only an example, and should not limit the functions and application scope of the embodiment of the present application.
  • electronic device 40 takes the form of a general-purpose computing device.
  • Components of the electronic device 40 may include, but are not limited to: one or more processors or processing units 401 , a system memory 402 , and a bus 403 connecting different system components (including the system memory 402 and the processing unit 401 ).
  • Bus 403 represents one or more of several types of bus structures, including a memory bus or memory controller, a peripheral bus, an accelerated graphics port, a processor, or a local bus using any of a variety of bus structures.
  • These architectures include, by way of example, but are not limited to Industry Standard Architecture (ISA) bus, Micro Channel Architecture (MAC) bus, Enhanced ISA bus, Video Electronics Standards Association (VESA) local bus, and Peripheral Component Interconnect ( PCI) bus.
  • ISA Industry Standard Architecture
  • MAC Micro Channel Architecture
  • VESA Video Electronics Standards Association
  • PCI Peripheral Component Interconnect
  • Electronic device 40 typically includes a variety of computer system readable media. These media can be any available media that can be accessed by electronic device 40 and include both volatile and nonvolatile media, removable and non-removable media.
  • System memory 402 may include computer system readable media in the form of volatile memory, such as random access memory (RAM) 404 and/or cache memory 405 .
  • Electronic device 40 may include other removable/non-removable, volatile/nonvolatile computer system storage media.
  • storage system 406 may be used to read from and write to non-removable, non-volatile magnetic media (not shown in FIG. 4, commonly referred to as a "hard drive”).
  • a disk drive for reading and writing to removable non-volatile disks e.g. "floppy disks”
  • removable non-volatile optical disks e.g. CD-ROM, DVD-ROM or other optical media
  • each drive may be connected to bus 403 via one or more data media interfaces.
  • the memory 402 may include at least one program product having a set (for example, at least one) of program modules configured to perform the functions of the various embodiments of the present application.
  • a program/utility 408 having a set (at least one) of program modules 407 may be stored, for example, in memory 402, such program modules 407 including but not limited to an operating system, one or more application programs, other program modules, and program data , each or some combination of these examples may include implementations of network environments.
  • the program module 407 generally executes the functions and/or methods in the embodiments described in this application.
  • the electronic device 40 may also communicate with one or more external devices 409 (such as a keyboard, pointing device, display 410, etc.), communicate with one or more devices that enable a user to interact with the electronic device 40, and/or communicate with Any device (eg, network card, modem, etc.) that enables the electronic device 40 to communicate with one or more other computing devices. Such communication may occur through input/output (I/O) interface 411 .
  • the electronic device 40 can also communicate with one or more networks (such as a local area network (LAN), a wide area network (WAN) and/or a public network such as the Internet) through the network adapter 412 . As shown, network adapter 412 communicates with other modules of electronic device 40 via bus 403 .
  • LAN local area network
  • WAN wide area network
  • public network such as the Internet
  • the processing unit 401 executes various functional applications and data processing by running the programs stored in the system memory 402, for example, realizing the information generation method provided by the embodiment of the present application.
  • the embodiment of the present application also provides a storage medium containing computer-executable instructions, the computer-executable instructions are used to execute an information generation method when executed by a computer processor, and the method includes:
  • the data to be processed includes multiple sub-data to be processed, and each sub-data to be processed is correspondingly stored according to a corresponding list header;
  • Target prompt information corresponding to each target data to be processed based on the information header in the information generation list, and send the target prompt information to the client corresponding to the target execution user.
  • the computer storage medium in the embodiments of the present application may use any combination of one or more computer-readable media.
  • the computer readable medium may be a computer readable signal medium or a computer readable storage medium.
  • a computer readable storage medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or any combination thereof. More specific examples (non-exhaustive list) of computer readable storage media include: electrical connections with one or more leads, portable computer disks, hard disks, random access memory (RAM), read only memory (ROM), Erasable programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read-only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above.
  • a computer-readable storage medium may be any tangible medium that contains or stores a program that can be used by or in conjunction with an instruction execution system, apparatus, or device.
  • a computer readable signal medium may include a data signal carrying computer readable program code in baseband or as part of a carrier wave. Such propagated data signals may take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • a computer-readable signal medium may also be any computer-readable medium other than a computer-readable storage medium, which can send, propagate, or transmit a program for use by or in conjunction with an instruction execution system, apparatus, or device. .
  • Program code embodied on a computer readable medium may be transmitted using any appropriate medium, including - but not limited to wireless, wireline, optical fiber cable, RF, etc., or any suitable combination of the foregoing.
  • Computer program codes for performing the operations of the embodiments of the present application may be written in one or more programming languages or combinations thereof, the programming languages including object-oriented programming languages—such as Java, Smalltalk, C++, including A conventional procedural programming language - such as "C" or a similar programming language.
  • the program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer or entirely on the remote computer or server.
  • the remote computer can be connected to the user computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computer (such as through an Internet service provider). Internet connection).

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Abstract

提供了一种信息生成方法、装置及电子设备，其中，该方法包括：获取原始信息表中更新的多条待处理数据；其中，待处理数据中包括多个待处理子数据，每个待处理子数据依据相对应的列表头对应存储（S110）；获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据（S120）；确定各目标待匹配子数据所对应的目标执行用户，并将各目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中（S130）；基于信息生成列表中的信息表头生成与各目标待处理数据相对应的目标提示信息，并将目标提示信息发送至与目标执行用户相对应的客户端（S140）。

Description

一种信息生成方法、装置及电子设备
本申请要求在2022年3月1日提交中国专利局、申请号为202210189132.8的中国专利申请的优先权，该申请的全部内容通过引用结合在本申请中。
技术领域
本申请实施例涉及数据处理技术领域，例如涉及一种信息生成方法、装置及电子设备。
背景技术
对于从事营销工作的人员来说，经常需要处理一些工单，为了保证工作的顺利进展，需要向相关工作人员发送工单信息。
目前，工单信息提醒通常采用短信提醒的方式，但是通过短信的提醒方式通常需要只能向工单执行人员发送特定的工单提醒信息，当工单信息内容发生变化时，可能存在短信更新不及时导致工单提醒信息不准确的问题，且当工单管理系统出现短信功能异常，工作人员无法及时得知工单所对应的待办环节，又或者是如果通信运营商短信通信业务出现异常，没有备用的方案可以使用。
为了能够及时向工作人员进行工单提醒，以避免工作人员错过工单提醒导致工作节点无法顺利进行，需要对工单提醒的方式进行改进。
发明内容
本申请提供一种信息生成方法、装置及电子设备，以实现自动化生成工单提醒信息，并确定工单提醒信息是否已被接收的效果。
第一方面，本申请实施例提供了一种信息生成方法，包括：
获取原始信息表中更新的多条待处理数据；其中，所述待处理数据中包括多个待处理子数据，每个待处理子数据依据相对应的列表头对应存储；
获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据；
确定目标待匹配子数据所对应的目标执行用户，并将目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中；
基于所述信息生成列表中的信息表头生成与目标待处理数据相对应的目标提示信息，并将所述目标提示信息发送至与所述目标执行用户相对应的客户端。
第二方面，本申请实施例还提供了一种信息生成装置，包括：
待处理数据获取模块，设置为获取原始信息表中更新的多条待处理数据； 其中，所述待处理数据中包括多个待处理子数据，每个待处理子数据依据相对应的列表头对应存储；
目标待匹配子数据确定模块，设置为获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据；
目标待处理数据拼接模块，设置为确定目标待匹配子数据所对应的目标执行用户，并将目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中；
目标提示信息发送模块，设置为基于所述信息生成列表中的信息表头生成与目标待处理数据相对应的目标提示信息，并将所述目标提示信息发送至与所述目标执行用户相对应的客户端。
第三方面，本申请实施例还提供了一种电子设备，所述电子设备包括：
一个或多个处理器；
存储装置，设置为存储一个或多个程序，
当所述一个或多个程序被所述一个或多个处理器执行，使得所述一个或多个处理器实现如本申请实施例任一所述的信息生成方法。
附图说明
图1为本申请一实施例所提供的一种信息生成方法的流程示意图；
图2为本申请另一实施例所提供的一种信息生成方法的流程示意图；
图3为本申请一实施例所提供的一种信息生成装置的结构示意图；
图4为本申请一实施例所提供的一种电子设备的结构示意图。
具体实施方式
图1为本申请一实施例所提供的一种信息生成方法流程示意图，本实施例可适用于向工单执行人员发送工单提醒信息，并确定工单提醒信息是否已被接收的情况，该方法可以由信息生成装置来执行，该装置可以通过软件和/或硬件的形式实现，硬件可以是电子设备，如，移动终端或PC端等。
如图1所示，该方法包括：
S110、获取原始信息表中更新的多条待处理数据；其中，所述待处理数据中包括多个待处理子数据，每个待处理子数据依据相对应的列表头对应存储。
其中，原始信息表可以理解为用于记录工单任务信息的表格，在原始信息表中可以记录多个工单任务信息，每个工单任务信息中可以包括工单序号、工单号、工单类型、工单内容以及工单所属单位中的至少一个工单信息。待处理数据可以理解为基于各工单任务中的各工单信息生成的工单数据。
需要说明的是，在原始信息表中可以预先设置多个列表头，各列表头的名 称与各工单信息相匹配，即，各列表头可以设置为工单序号、工单号、工单类型、工单内容以及工单所属单位等。
在实际应用中，在工单任务的执行过程中，原始信息表中可以记录与各工单任务相对应的待处理数据，为保证原始信息表中的各待处理数据与工单任务的实际执行情况保持一致，需要对原始信息表进行不断的更新。为了能够及时获取工单任务的执行信息，并根据执行信息确定工单任务当前所对应的任务执行节点以及相对应的工单执行用户，可以从原始信息表中获取与各工单任务相对应的待处理数据。在获取原始数据表进中的待处理数据时，可以根据预设时间间隔从原始信息表中获取，也可以在原始信息表中的工单任务信息发生变化时，从原始信息表中获取待处理数据。
例如，所述获取原始信息表中更新的多条待处理数据，包括：定时从目标数据库中调取预设时长间隔内生成的待处理数据；将所述待处理数据中的多个待处理子数据按照所述原始信息表中的列表头对应存储，以对所述原始信息表中更新的待处理数据进行处理。
其中，目标数据库可以理解为存储工单任务的数据库，如工单管理系统，各工单任务所对应的工单信息中包括工单序号、工单号、工单类型、工单内容以及工单所属单位中的至少一个工单信息。待处理子数据可以理解为与各列表头相对应的工单信息。
例如，目标数据库中存储了多个工单任务以及与各工单任务相对应的工单信息，为了获取目标数据库中的各工单任务以及与各工单任务相对应的工单信息，可以采用机器人流程自动化技术从目标数据库中抓取相应额的信息，包括各工单任务所对应的工单信息中包括工单序号、工单号、工单类型、工单内容以及工单所属单位中的至少一个工单信息。为了保证原始信息表中的信息与各工单任务的实际执行情况相一致，可以定时从目标数据库中调取预设间隔时长内生成的待处理数据，如预设间隔时长可以为1个小时或1天等，并基于机器人流程自动化技术将获取的信息记录在原始数据表中，在将从目标数据库中的获取的工单信息存储在原始信息表中时，需要将各工单信息记录存储在与原始信息表中预先设置的列表头相匹配的位置，以便对原始信息表中的多条待处理数据进行更新。
S120、获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据。
其中，每个工单任务都有一个相匹配的工单号，可以理解为与各工单任务相匹配的标示性信息。待匹配子数据可以理解为与工单存量表中记录的与各工单任务相对应的工单号。工单存量表可以理解用于记录已发送的工单提醒信息所对应的工单号的表格，也就是说，当某个工单任务所对应的工单提醒发送完 毕后，会将该工单任务所对应的工单号存储在工单存量表中，通过工单存量表，可以查询已发送工单提醒的工单任务。在对工单任务进行工单提醒时，将工单存量表中为查询到的待匹配子数据作为目标待匹配子数据。
例如，在发送各工单任务所对应的工单提醒前，需要从原始信息表中获取表头为工单号的待匹配子数据，并确定各工单号所对应的工单提醒信息是否已发送，以避免对同一个工单任务重复发送。为了确定各工单号所对应的工单任务的工单提醒信息是否已发送，可以从工单存量表中记录的工单号进行查询，确定工单存量表中为记录的工单号所对应的工单任务，并将未记录的工单号作为目标待匹配子数据。
例如，所述获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据，包括：获取所述列表头为工单号的多个待匹配子数据；基于第一目标查找函数确定所述工单存量表中是否包括待匹配子数据；其中，所述工单存量表中包括已发送目标提示信息的工单号；响应于确定所述工单存量表中包括待匹配子数据，将所述待匹配子数据所属的待处理数据从所述原始信息表中剔除；响应于确定所述工单存量表中不包括待匹配子数据，将所述待匹配子数据作目标待匹配子数据。
其中，第一目标查找函数可以理解为对工单存量表中的工单号的进行查找的函数，如，可以为“＝IFERROR(VLOOKUP(B3,工作存量表！B:B,1,0),"")”。目标提示信息可以理解为与各工单任务相对应的提醒信息，在目标提示信息中可以包括各工单任务所对应的工单信息中包括工单序号、工单号、工单类型、工单内容以及工单所属单位中的至少一个工单信息。
例如，基于设置的获取函数从原始信息表中获取列表头为工单号的多个待匹配子数据，也就是获取各工单任务所对应的工单号，然后基于第一目标查找函数在工单存量表中进行查找，确定工单存量表中是否存在与获取的工单号相一致的工单号。如果在工单存量表中存在相一致的工单号，则表示此工单号所对应的工单提示信息已经发送过，不需要再次发送，此时，将待匹配子数据所属的待处理数据从原始信息表中剔除，也就是将工单号一致的工单任务所对应的工单信息从原始信息表中剔除。若在工单存量表中未查找到与获取的工单号相一致的工单号，则表示此工单号相对应的提示信息未被发送过，将此工单号作为目标待匹配子数据，以根据目标待匹配子数据确定需要发送提示信息的工单任务。
S130、确定各目标待匹配子数据所对应的目标执行用户，并将各目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中。
其中，在确定目标待匹配子数据后，并将各提示信息发送给相应的执行用户，目标执行用户可以理解为与各目标待匹配子数据相对应的执行用户。信息 生成列表可以理解为用于生成提示信息的信息模板，如，可以为预先设置的信息表格，也可以为预先设置的信息模板等。在信息生成列表中可以包括多个预设字段，包括工单序号、工单号、工单类型、工单内容以及工单所属单位中的至少一个工单信息所对应的关键词。
例如，在从目标数据库中获取工单任务以及与各工单任务相对应的工单信息时，各工单信息中包括工单号以及工单号所对应的执行用户，相应的，在将各工单信息记录在原始信息表中时，原始信息表中也存储了各工单号所对应的执行用户。在确定各目标待匹配子数据后，也就是确定需要发送提示信息的工单任务所对应的工单号后，基于各工单号与各执行用户之间的对应关系，可以确定各目标待匹配子数据所对应的目标执行用户。然后从原始信息表中获取与各目标待匹配子数据相对应的待处理数据，也就是与各目标工单号相对应的工单信息，基于预先设置的信息生成列表中的预设字段，将各工单信息进行拼接，填写至与各预设字段相对应的位置，以得到与目标工单任务相对应的目标提示信息，并将目标提示信息发送给目标执行用户。
例如，所述确定各目标待匹配子数据所对应的目标执行用户，包括：基于第二目标查找函数读取工单执行用户列表，以确定与各目标待匹配子数据所对应的目标执行用户。
其中，第二目标查找函数可以理解为用于对工单执行用户列表中的工单执行用户进行查找的函数，如，可以为“＝VLOOKUP(G3,工单处理人表！A:B,2,0)”。工单执行用户列表可以理解为记录各工单任务所对应的工单执行用户的列表，在工单执行用户列表中包括工单号以及工单号所对应的工单执行用户，也就是说，根据工单执行用户列表可以确定各工单任务所对应的工单执行用户。
例如，在工单执行用户列表中，预先存储了各工单任务所对应的工单号以及各工单任务所对应的工单执行用户，其中，与同一工单任务相对应的工单号和工单执行用户相匹配。在确定目标待匹配子数据后，可以通过第二目标查找函数以及目标待匹配子数据，从工单执行用户列表中查找与目标待匹配子数据相对应的工单执行用户，也就是与目标工单号相对应的目标工单执行用户。
例如，所述将各目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中，包括：在所述信息生成列表中列表的列表头上拼接所述原始信息表的列表头，以更新所述信息生成列表；将各目标待匹配子数据所属的目标待处理子数据更新至所述信息生成列表中，并与相应的列表头相匹配。
在实际应用中，在生成目标提示信息之前，可以预先设置一个信息生成列表，在信息生成列表中，各列表头与原始信息表中的各列表头相对应，各列表头可以包括工单序号、工单号、工单类型、工单内容以及工单所属单位中的至少一个工单信息。当原始信息表中的工单信息发生变化时，原始信息表中的列 表头也会进行相应更新，当检测到原始信息表中的列表头发生变化时，相应的信息生成列表中的列表也会进行更新，与原始信息列表的列表头相匹配。然后在生成目标提示信息时，确定与目标待匹配子数据所对应的目标待处理子数据，并基于各目标待处理子数据与各列表头之间的对应关系，将各目标待处理子数据填充至信息生成列表中的与各列表头相匹配的位置。
S140、基于所述信息生成列表中的信息表头生成与各目标待处理数据相对应的目标提示信息，并将所述目标提示信息发送至与所述目标执行用户相对应的客户端。
其中，将需要发送工单提示信息的工单任务作为目标工单任务，目标提示信息可以理解为与目标工单任务相对应的提示信息。目标执行用户相对应的客户端可以为终端设备，也可以为移动终端设备。
例如，基于信息生成列表中的各表头信息，将与各表头信息相对应的目标待处理数据填充至与各表头信息相匹配的位置，对各待处理数据进行拼接，可以生成与目标待处理数据相对应的目标提示信息。在生成目标提示信息后，可以将目标提示信息发送给目标执行用户相对应的客户端，以便提醒目标执行用户及时对目标工单任务进行处理。
例如，所述基于所述信息生成列表中的信息表头生成与各目标待处理数据相对应的目标提示信息，包括：基于所述信息生成列表中的每个行数据生成提醒任务，并将所述提醒任务和相应的目标执行用户的提示信息发送至目标交互群中，并以特殊提醒的方式对所述目标执行用户进行提示。
其中，信息生成列表中包括行数据和列数据，在每个行数据中，记录了各目标工单任务所对应的提醒任务，其中，提醒任务为基于信息生成列表中的各列表头所对应的目标待处理数据生成的。为了方便对各工单执行用户进行提醒，可以预先创建一个工单提醒群，并将预先创建的工单提醒群作为目标交互群，当需要对工单执行用户进行工单提醒时，可以将目标提示信息发送至目标交互群中，并通过目标交互群中设置的特殊提醒方式向目标执行用户发送特殊提示。
示例性地，目标提示信息可以为“【工单提醒】【032022010310032002】【咨询查询】【目标地址：xxx路18号【xxx供电所】】,客户来电咨询11月电费，因客户只提供到用户编号跟地址，但提供的户名跟登记的不一致，已解释，建议客户核实后再致电，客户不接受，请核实跟进。联系人：女士138xxxx。请及时签收工单。@张三”。其中，“@张三”即为特殊提醒方式。需要说明的是，目标提示信息仅作为举例，并不是实际的目标提示信息。
例如，所述原始信息表中包括工单序号、工单号、工单类型、工单内容以及工单所属单位中的至少一个工单信息，所述列表头与各工单信息相匹配；工单执行用户列表中包括至少一个待选择执行用户，以及与各待选择执行用户相 对应的用户标识。
本实施例的技术方案，获取原始信息表中更新的多条待处理数据，从目标数据库中获取与各工单任务相对应的工单信息，并基于获取的工单信息对原始信息表中的工单多条待处理数据进行更新，以便从原始信息表中获取更新后的待处理数据。获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据，通过第一目标查找函数对工单存量表中预先存储的已发送提示信息所对应的工单号进行查找，将工单存量表中未记录的待匹配子数据作为目标待匹配子数据，以便基于目标待匹配子数据所对应的待处理数据生成目标提示信息。确定各目标待匹配子数据所对应的目标执行用户，并将各目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中，通过将目标待匹配子数据所对应的目标待处理数据拼接值信息生成表中，并基于信息生成表中的目标待处理数据得到目标提示信息。基于所述信息生成列表中的信息表头生成与各目标待处理数据相对应的目标提示信息，并将所述目标提示信息发送至与所述目标执行用户相对应的客户端，通过将目标提示信息发送至目标交互群中，并以特殊提醒方式以向目标执行用户发出提示信息，提醒目标执行用户及时进行工单处理。避免了相关技术中通过短信方式发送的工单提醒内容信息不准确的情况，提高了工单提示信息内容的准确性。可以自动化生成准确的工单提醒，并确定工单执行人员是否收到工单提醒信息。
作为上述实施例的一示例实施例，图2为本申请另一实施例所提供的一种信息生成方法的流程示意图，例如，在将所述目标提示信息发送至与所述目标执行用户相对应的客户端之后，还可以根据目标执行用户所对应的客户端对目标提示信息的读取状态确定目标执行用户是否已收到目标提示信息。
如图2所示，该方法包括：
S210、获取原始信息表中更新的多条待处理数据；其中，所述待处理数据中包括多个待处理子数据，每个待处理子数据依据相对应的列表头对应存储。
S220、获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据。
S230、确定各目标待匹配子数据所对应的目标执行用户，并将各目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中。
S240、基于所述信息生成列表中的信息表头生成与各目标待处理数据相对应的目标提示信息，并将所述目标提示信息发送至与所述目标执行用户相对应的客户端。
S250、基于各工单执行用户与各客户端之间的预设对应关系，确定与所述目标执行用户相对应的客户端。
例如，为了方便对目标执行用户进行提醒，可以预先将各工单执行用户所 使用的客户端标识信息记录在工单执行用户列表中，以便在确定与目标待匹配子数据相对应的目标执行用户后，能够确定与目标执行用户相对应的客户端标识信息，然后基于客户端标识信息确定与目标执行用户相对应的客户端。
S260、获取所述目标执行用户相对应的客户端对所述目标提示信息的读取状态，并根据所述读取状态向所述目标系统发送反馈信息。
例如，在将目标提示信息发送至目标交互群后，可以通过预先设置的目标系统中的监听函数对目标交互群中的读取状态进行监听，当目标执行用户针对目标提示信息发送回复信息时，如“收到”，或者当检测到目标执行用户进入目标交互群对目标提示信息进行浏览后，可以将目标提示信息的读取状态设置为“已读”。然后将目标执行用户对目标提示信息的读取状态发送给目标系统，以确定目标执行用户是否已收到目标提示信息。
例如，可以采用本技术方案进行实现自动化生成工单提示信息(即，目标提示信息)，并将目标提示信息发送给相应的工单执行人(即，目标执行用户)，然后基于目标执行用户所对应的客户端对目标提示信息的读取状态，确定目标执行用户是否已收到目标提示信息。
首先，可以预先创建工单原始信息表(即，原始信息表)、工单存量表、工单短信生成表(即，信息生成列表)以及工单执行用户表。在原始信息表中预先设置相应的字段，如工单序号、工单号、工单类型、工单内容以及工单所属单位等，然后基于机器人流程自动化技术(Robotic process automation，RPA)从工单管理系统(即，目标数据库)中获取与各预设字段相对应的工单信息，然后将各工单信息(即，多条待处理数据)存储在原始信息表中。基于第一目标查找函数从工单存量表中进行查找，确定工单存量表中是否存在与原始信息表中记录的工单号(即，待匹配子数据)相一致的工单号，示例性地，基于第一目标查找函数进行查找可以为“＝IFERROR(VLOOKUP(B3,工作存量表！B:B,1,0),"")”。若存在，则表明该工单号所对应的工单任务已经发送过相应的提示信息，不需要重复发送，此时，将原始信息表中与待匹配子数据相对应的待处理数据进行剔除。若不存在，则将该待匹配子数据作为目标待匹配子数据，然后基于第二目标查找函数从工单执行用户列表中进行查找，确定与目标待匹配子数据相匹配的目标执行用户，示例性地，基于第二目标查找函数进行查找可以为“＝VLOOKUP(G3,工单处理人表！A:B,2,0)”。然后在原始信息表中根据预设字段确定与目标待匹配子数据相对应的目标待处理数据，并将目标待处理数据进行拼接，并填充至信息生成列表中。其中，各目标待处理数据与信息生成列表中的列表头相匹配。基于信息生成列表中的目标待处理数的拼接顺序生成相应的目标提示信息。示例性地，目标提示信息可以为“【工单提醒】【032022010310032002】【咨询查询】【目标地址：xxx路18号【xxx供电 所】】,客户来电咨询11月电费，因客户只提供到用户编号跟地址，但提供的户名跟登记的不一致，已解释，建议客户核实后再致电，客户不接受，请核实跟进。联系人：女士138xxxx。请及时签收工单。@张三”。然后将目标提示信息发送至目标交互群中，然后以特殊提醒方式对目标执行用户进行提示，其中，“@张三”即为特殊提醒方式。需要说明的是，目标提示信息仅作为举例，并不是实际的目标提示信息。
需要说明的是，在将目标提示信息发送至目标交互群中后，可以基于目标数据库中预先设置的监听函数对目标交互群进行监听，以确定目标执行用户所对应的客户端对目标提示信息的读取状态，并根据目标执行用户所对应的客户端所对应的读取状态，确定目标执行用户是否已收到目标提示信息。
本实施例的技术方案，基于各工单执行用户与各客户端之间的预设对应关系，确定与所述目标执行用户相对应的客户端，以便在将目标提示信息发送给目标交互群后，对目标执行用户所对应的客户端对目标提示信息的读取状态进行监听。获取所述目标执行用户相对应的客户端对所述目标提示信息的读取状态，并根据所述读取状态向所述目标系统发送反馈信息，以根据反馈信息确定目标执行用户是否已收到目标提示信息。避免了相关技术中基于短信发送方式发送工单提醒，无法确定目标执行用户是否已收到工单提醒信息的情况，可以根据目标执行用户所对应的客户端的反馈信息确定目标执行用户是否已收到工单提醒信息。
图3为本申请实施例提供的一种信息生成装置，该装置包括：待处理数据获取模块310、目标待匹配子数据确定模块320、目标待处理数据拼接模块330和目标提示信息发送模块340。
其中，待处理数据获取模块310，设置为获取原始信息表中更新的多条待处理数据；其中，所述待处理数据中包括多个待处理子数据，每个待处理子数据依据相对应的列表头对应存储；
目标待匹配子数据确定模块320，设置为获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据；
目标待处理数据拼接模块330，设置为确定各目标待匹配子数据所对应的目标执行用户，并将各目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中；
目标提示信息发送模块340，设置为基于所述信息生成列表中的信息表头生成与各目标待处理数据相对应的目标提示信息，并将所述目标提示信息发送至与所述目标执行用户相对应的客户端。
本实施例的技术方案，获取原始信息表中更新的多条待处理数据，从目标数据库中获取与各工单任务相对应的工单信息，并基于获取的工单信息对原始 信息表中的工单多条待处理数据进行更新，以便从原始信息表中获取更新后的待处理数据。获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据，通过第一目标查找函数对工单存量表中预先存储的已发送提示信息所对应的工单号进行查找，将工单存量表中未记录的待匹配子数据作为目标待匹配子数据，以便基于目标待匹配子数据所对应的待处理数据生成目标提示信息。确定各目标待匹配子数据所对应的目标执行用户，并将各目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中，通过将目标待匹配子数据所对应的目标待处理数据拼接值信息生成表中，并基于信息生成表中的目标待处理数据得到目标提示信息。基于所述信息生成列表中的信息表头生成与各目标待处理数据相对应的目标提示信息，并将所述目标提示信息发送至与所述目标执行用户相对应的客户端，通过将目标提示信息发送至目标交互群中，并以特殊提醒方式以向目标执行用户发出提示信息，提醒目标执行用户及时进行工单处理。避免了相关技术中通过短信方式发送的工单提醒内容信息不准确的情况，提高了工单提示信息内容的准确性。
例如，所述待处理数据获取模块，包括：
待处理数据获取子模块，设置为定时从目标数据库中调取预设时长间隔内生成的待处理数据；
待处理数据存储子模块，设置为将所述待处理数据中的多个待处理子数据按照所述原始信息表中的列表头对应存储，以对所述原始信息表中更新的待处理数据进行处理。
例如，所述目标待匹配子数据确定模块，包括：
待匹配子数据获取子模块，设置为获取所述列表头为工单号的多个待匹配子数据；
待匹配子数据确定子模块，设置为基于第一目标查找函数确定所述工单存量表中是否包括各待匹配子数据；其中，所述工单存量表中包括已发送目标提示信息的工单号；
待匹配子数据剔除子模块，设置为响应于确定所述工单存量表中包括待匹配子数据，将所述待匹配子数据所属的待处理数据从所述原始信息表中剔除；
目标待匹配子数据确定子模块，设置为响应于确定所述工单存量表中不包括待匹配子数据否，将所述待匹配子数据作目标待匹配子数据。
例如，所述目标待处理数据拼接模块，设置为：
基于第二目标查找函数读取工单执行用户列表，以确定与各目标待匹配子数据所对应的目标执行用户。
例如，所述目标待处理数据拼接模块，包括：
列表头拼接子模块，设置为在所述信息生成列表中列表的列表头上拼接所 述原始信息表的列表头，以更新所述信息生成列表；
列表头匹配子模块，设置为将各目标待匹配子数据所属的目标待处理子数据更新至所述信息生成列表中，并与相应的列表头相匹配。
例如，所述目标提示信息发送模块，设置为：
基于所述信息生成列表中的每个行数据生成提醒任务，并将所述提醒任务和相应的目标执行用户的提示信息发送至目标交互群中，并以特殊提醒的方式对所述目标执行用户进行提示。
例如，所述信息生成装置，还包括：
目标执行用户确定模块，设置为基于各工单执行用户与各客户端之间的预设对应关系，确定与所述目标执行用户相对应的客户端；
反馈信息发送模块，设置为获取所述目标执行用户相对应的客户端对所述目标提示信息的读取状态，并根据所述读取状态向所述目标系统发送反馈信息。
例如，所述原始信息表中包括工单序号、工单号、工单类型、工单内容以及工单所属单位中的至少一个工单信息，所述列表头与各工单信息相匹配；工单执行用户列表中包括至少一个待选择执行用户，以及与各待选择执行用户相对应的用户标识。
本申请实施例所提供的信息生成装置可执行本申请任意实施例所提供的信息生成方法，具备执行方法相应的功能模块和有益效果。
值得注意的是，上述装置所包括的各个单元和模块只是按照功能逻辑进行划分的，但并不局限于上述的划分，只要能够实现相应的功能即可；另外，各功能单元的具体名称也只是为了便于相互区分，并不用于限制本申请实施例的保护范围。
图4为本申请实施例提供的一种电子设备的结构示意图。图4示出了适于用来实现本申请实施例实施方式的示例性电子设备40的框图。图4显示的电子设备40仅仅是一个示例，不应对本申请实施例的功能和使用范围带来任何限制。
如图4所示，电子设备40以通用计算设备的形式表现。电子设备40的组件可以包括但不限于：一个或者多个处理器或者处理单元401，系统存储器402，连接不同系统组件(包括系统存储器402和处理单元401)的总线403。
总线403表示几类总线结构中的一种或多种，包括存储器总线或者存储器控制器，外围总线，图形加速端口，处理器或者使用多种总线结构中的任意总线结构的局域总线。举例来说，这些体系结构包括但不限于工业标准体系结构(ISA)总线，微通道体系结构(MAC)总线，增强型ISA总线、视频电子标准协会(VESA)局域总线以及外围组件互连(PCI)总线。
电子设备40典型地包括多种计算机系统可读介质。这些介质可以是任何 能够被电子设备40访问的可用介质，包括易失性和非易失性介质，可移动的和不可移动的介质。
系统存储器402可以包括易失性存储器形式的计算机系统可读介质，例如随机存取存储器(RAM)404和/或高速缓存存储器405。电子设备40可以包括其它可移动/不可移动的、易失性/非易失性计算机系统存储介质。仅作为举例，存储系统406可以用于读写不可移动的、非易失性磁介质(图4未显示，通常称为“硬盘驱动器”)。尽管图4中未示出，可以提供用于对可移动非易失性磁盘(例如“软盘”)读写的磁盘驱动器，以及对可移动非易失性光盘(例如CD-ROM,DVD-ROM或者其它光介质)读写的光盘驱动器。在这些情况下，每个驱动器可以通过一个或者多个数据介质接口与总线403相连。存储器402可以包括至少一个程序产品，该程序产品具有一组(例如至少一个)程序模块，这些程序模块被配置以执行本申请各实施例的功能。
具有一组(至少一个)程序模块407的程序/实用工具408，可以存储在例如存储器402中，这样的程序模块407包括但不限于操作系统、一个或者多个应用程序、其它程序模块以及程序数据，这些示例中的每一个或某种组合中可能包括网络环境的实现。程序模块407通常执行本申请所描述的实施例中的功能和/或方法。
电子设备40也可以与一个或多个外部设备409(例如键盘、指向设备、显示器410等)通信，还可与一个或者多个使得用户能与该电子设备40交互的设备通信，和/或与使得该电子设备40能与一个或多个其它计算设备进行通信的任何设备(例如网卡，调制解调器等等)通信。这种通信可以通过输入/输出(I/O)接口411进行。并且，电子设备40还可以通过网络适配器412与一个或者多个网络(例如局域网(LAN)，广域网(WAN)和/或公共网络，例如因特网)通信。如图所示，网络适配器412通过总线403与电子设备40的其它模块通信。应当明白，尽管图4中未示出，可以结合电子设备40使用其它硬件和/或软件模块，包括但不限于：微代码、设备驱动器、冗余处理单元、外部磁盘驱动阵列、RAID系统、磁带驱动器以及数据备份存储系统等。
处理单元401通过运行存储在系统存储器402中的程序，从而执行各种功能应用以及数据处理，例如实现本申请实施例所提供的信息生成方法。
本申请实施例还提供一种包含计算机可执行指令的存储介质，所述计算机可执行指令在由计算机处理器执行时用于执行信息生成方法，该方法包括：
获取原始信息表中更新的多条待处理数据；其中，所述待处理数据中包括多个待处理子数据，每个待处理子数据依据相对应的列表头对应存储；
获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据；
确定各目标待匹配子数据所对应的目标执行用户，并将各目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中；
基于所述信息生成列表中的信息表头生成与各目标待处理数据相对应的目标提示信息，并将所述目标提示信息发送至与所述目标执行用户相对应的客户端。
本申请实施例的计算机存储介质，可以采用一个或多个计算机可读的介质的任意组合。计算机可读介质可以是计算机可读信号介质或者计算机可读存储介质。计算机可读存储介质例如可以是——但不限于——电、磁、光、电磁、红外线、或半导体的系统、装置或器件，或者任意以上的组合。计算机可读存储介质的更具体的例子(非穷举的列表)包括：具有一个或多个导线的电连接、便携式计算机磁盘、硬盘、随机存取存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本文件中，计算机可读存储介质可以是任何包含或存储程序的有形介质，该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。
计算机可读的信号介质可以包括在基带中或者作为载波一部分传播的数据信号，其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式，包括但不限于电磁信号、光信号或上述的任意合适的组合。计算机可读的信号介质还可以是计算机可读存储介质以外的任何计算机可读介质，该计算机可读介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。
计算机可读介质上包含的程序代码可以用任何适当的介质传输，包括——但不限于无线、电线、光缆、RF等等，或者上述的任意合适的组合。
可以以一种或多种程序设计语言或其组合来编写用于执行本申请实施例操作的计算机程序代码，所述程序设计语言包括面向对象的程序设计语言—诸如Java、Smalltalk、C++，还包括常规的过程式程序设计语言——诸如“C”语言或类似的程序设计语言。程序代码可以完全地在用户计算机上执行、部分地在用户计算机上执行、作为一个独立的软件包执行、部分在用户计算机上部分在远程计算机上执行、或者完全在远程计算机或服务器上执行。在涉及远程计算机的情形中，远程计算机可以通过任意种类的网络——包括局域网(LAN)或广域网(WAN)—连接到用户计算机，或者，可以连接到外部计算机(例如利用因特网服务提供商来通过因特网连接)。

Claims (10)

  1. 一种信息生成方法，包括：
    获取原始信息表中更新的多条待处理数据；其中，所述待处理数据中包括多个待处理子数据，每个待处理子数据依据相对应的列表头对应存储；
    获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据；
    确定目标待匹配子数据所对应的目标执行用户，并将目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中；
    基于所述信息生成列表中的信息表头生成与目标待处理数据相对应的目标提示信息，并将所述目标提示信息发送至与所述目标执行用户相对应的客户端。
  2. 根据权利要求1所述的方法，其中，所述获取原始信息表中更新的多条待处理数据，包括：
    定时从目标数据库中调取预设时长间隔内生成的待处理数据；
    将所述待处理数据中的多个待处理子数据按照所述原始信息表中的列表头对应存储，以对所述原始信息表中更新的待处理数据进行处理。
  3. 根据权利要求2所述的方法，其中，所述获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据，包括：
    获取所述列表头为工单号的多个待匹配子数据；
    基于第一目标查找函数确定所述工单存量表中是否包括待匹配子数据；其中，所述工单存量表中包括已发送目标提示信息的工单号；
    响应于确定所述工单存量表中包括待匹配子数据，将所述待匹配子数据所属的待处理数据从所述原始信息表中剔除；
    响应于确定所述工单存量表中不包括待匹配子数据，将所述待匹配子数据作目标待匹配子数据。
  4. 根据权利要求1所述的方法，其中，所述确定目标待匹配子数据所对应的目标执行用户，包括：
    基于第二目标查找函数读取工单执行用户列表，以确定与目标待匹配子数据所对应的目标执行用户。
  5. 根据权利要求1所述的方法，其中，所述将目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中，包括：
    在所述信息生成列表中列表的列表头上拼接所述原始信息表的列表头，以更新所述信息生成列表；
    将目标待匹配子数据所属的目标待处理子数据更新至所述信息生成列表中，并与相应的列表头相匹配。
  6. 根据权利要求1所述的方法，其中，所述基于所述信息生成列表中的信息表头生成与目标待处理数据相对应的目标提示信息，包括：
    基于所述信息生成列表中的每个行数据生成提醒任务，并将所述提醒任务和相应的目标执行用户的提示信息发送至目标交互群中，并以特殊提醒的方式对所述目标执行用户进行提示。
  7. 根据权利要求1所述的方法，还包括：
    基于工单执行用户与客户端之间的预设对应关系，确定与所述目标执行用户相对应的客户端；
    获取所述目标执行用户相对应的客户端对所述目标提示信息的读取状态，并根据所述读取状态向目标系统发送反馈信息。
  8. 根据权利要求1所述的方法，其中，所述原始信息表中包括工单序号、工单号、工单类型、工单内容以及工单所属单位中的至少一个工单信息，所述列表头与工单信息相匹配；工单执行用户列表中包括至少一个待选择执行用户，以及与待选择执行用户相对应的用户标识。
  9. 一种信息生成装置，包括：
    待处理数据获取模块，设置为获取原始信息表中更新的多条待处理数据；其中，所述待处理数据中包括多个待处理子数据，每个待处理子数据依据相对应的列表头对应存储；
    目标待匹配子数据确定模块，设置为获取列表头为工单号的待匹配子数据，并确定工单存量表未包括待匹配子数据的目标待匹配子数据；
    目标待处理数据拼接模块，设置为确定目标待匹配子数据所对应的目标执行用户，并将目标待匹配子数据所对应的目标待处理数据拼接至信息生成列表中；
    目标提示信息发送模块，设置为基于所述信息生成列表中的信息表头生成与目标待处理数据相对应的目标提示信息，并将所述目标提示信息发送至与所述目标执行用户相对应的客户端。
  10. 一种电子设备，其包括：
    一个或多个处理器；
    存储装置，设置为存储一个或多个程序，
    当所述一个或多个程序被所述一个或多个处理器执行，使得所述一个或多个处理器实现如权利要求1-8中任一所述的信息生成方法。
PCT/CN2023/070027 2022-03-01 2023-01-03 一种信息生成方法、装置及电子设备 WO2023165256A1 (zh)

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