WO2023045220A1 - Procédé et appareil d'interaction d'informations - Google Patents

Procédé et appareil d'interaction d'informations Download PDF

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Publication number
WO2023045220A1
WO2023045220A1 PCT/CN2022/075900 CN2022075900W WO2023045220A1 WO 2023045220 A1 WO2023045220 A1 WO 2023045220A1 CN 2022075900 W CN2022075900 W CN 2022075900W WO 2023045220 A1 WO2023045220 A1 WO 2023045220A1
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WIPO (PCT)
Prior art keywords
information
account
consultation
consulting
selection
Prior art date
Application number
PCT/CN2022/075900
Other languages
English (en)
Chinese (zh)
Inventor
谢旻杰
张玉娜
李静
郭宏磊
虞启骋
娄艺凡
Original Assignee
北京达佳互联信息技术有限公司
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Publication of WO2023045220A1 publication Critical patent/WO2023045220A1/fr

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/20—Servers specifically adapted for the distribution of content, e.g. VOD servers; Operations thereof
    • H04N21/21—Server components or server architectures
    • H04N21/218—Source of audio or video content, e.g. local disk arrays
    • H04N21/2187—Live feed
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
    • H04N21/431—Generation of visual interfaces for content selection or interaction; Content or additional data rendering
    • H04N21/4312—Generation of visual interfaces for content selection or interaction; Content or additional data rendering involving specific graphical features, e.g. screen layout, special fonts or colors, blinking icons, highlights or animations
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/43—Processing of content or additional data, e.g. demultiplexing additional data from a digital video stream; Elementary client operations, e.g. monitoring of home network or synchronising decoder's clock; Client middleware
    • H04N21/431—Generation of visual interfaces for content selection or interaction; Content or additional data rendering
    • H04N21/4312—Generation of visual interfaces for content selection or interaction; Content or additional data rendering involving specific graphical features, e.g. screen layout, special fonts or colors, blinking icons, highlights or animations
    • H04N21/4316—Generation of visual interfaces for content selection or interaction; Content or additional data rendering involving specific graphical features, e.g. screen layout, special fonts or colors, blinking icons, highlights or animations for displaying supplemental content in a region of the screen, e.g. an advertisement in a separate window
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04N—PICTORIAL COMMUNICATION, e.g. TELEVISION
    • H04N21/00—Selective content distribution, e.g. interactive television or video on demand [VOD]
    • H04N21/40—Client devices specifically adapted for the reception of or interaction with content, e.g. set-top-box [STB]; Operations thereof
    • H04N21/47—End-user applications
    • H04N21/485—End-user interface for client configuration
    • H04N21/4858—End-user interface for client configuration for modifying screen layout parameters, e.g. fonts, size of the windows

Definitions

  • the present disclosure relates to the technical field of live video broadcasting, and in particular to an information interaction method, device, electronic equipment, storage medium and program product.
  • the disclosure provides an information interaction method, device, electronic equipment and storage medium.
  • an information interaction method including:
  • an inquiry bullet box corresponding to the consultation information is displayed on the live room interface; the inquiry bullet box includes a first selection entry for object selection;
  • a list of objects for selection is displayed on the live room interface, so that the consultation account selects a target object corresponding to the consultation information.
  • the information interaction method further includes:
  • the information interaction method further includes:
  • An information pop-up window of the target object and an information release window associated with the target object are displayed on the live broadcast interface.
  • the inquiry pop-up box further includes a second selection entry for inputting information about the object of inquiry
  • the information interaction method further includes:
  • an information release window for receiving input target object information from the consulting account is displayed on the live room interface.
  • the information interaction method further includes:
  • Receive candidate object information associated with the consultation information wherein, the candidate object information is based on the account information of the consultation account, the historical interaction information of the consultation account in the live broadcast room and/or recommended in the live broadcast room
  • the object information is determined
  • a list of objects for selection obtained based on the candidate object information is displayed in the setting area of the live room interface.
  • the setting area of the live room interface includes a selection control corresponding to the candidate object; the information interaction method further includes:
  • the target object is determined based on a trigger operation of the consulting account on a target selection control in the selection controls.
  • the information interaction method further includes:
  • the object list is withdrawn, and the query pop-up box is displayed on the live room interface.
  • an information interaction method including:
  • the consulting account in response to the client of the consulting account monitoring the consulting account’s trigger operation on the first selection entry in the query pop-up box, displaying on the live room interface of the client An object list for selection obtained based on the candidate object information; the object list is used to enable the counseling account to select a target object corresponding to the counseling information; The consultation information is displayed in the interface of the live broadcast room.
  • the determining candidate object information associated with the consultation information includes:
  • Acquiring account information of the consulting account historical interaction information of the consulting account in the live broadcast room and/or recommended object information in the live broadcast room;
  • a plurality of candidate object information is determined as the candidate object information associated with the consultation information.
  • the information interaction method further includes:
  • the interface In response to no object information of any object to be consulted in the historical consultation information, return an object inquiry request to the consultation account, and make the client of the consultation account respond to the object inquiry request and broadcast the live broadcast
  • the interface displays an inquiry pop-up box corresponding to the consultation information.
  • an information interaction device including:
  • the pop-up display unit is configured to respond to the consulting information sent by the consulting account, and display the query pop-up frame corresponding to the consulting information on the live room interface; the query pop-up frame includes a first selection entry for object selection ;
  • the list display unit is configured to display a list of objects for selection on the live room interface in response to the monitored trigger operation of the consultation account on the first selection entry, so that the consultation account can select the object list corresponding to the consultation account.
  • the target object corresponding to the information.
  • the device further includes an information determination unit configured to acquire input information in response to an input instruction of the consultation account; and determine that the input The information is the consultation information.
  • the device further includes an information display unit configured to display an information pop-up window of the target object and an information release window associated with the target object on the live broadcast interface.
  • the query pop-up box further includes a second selection entry for inputting the information of the consulting object
  • the device further includes a window display unit configured to respond to the consulting account for the second selection entry. 2. Select the trigger operation of the entry, and display an information release window for receiving the input target object information of the consulting account on the interface of the live broadcast room.
  • the list display unit is further configured to receive candidate object information associated with the consultation information; wherein, the candidate object information is based on the account information of the consultation account, the consultation account
  • the historical interaction information in the live room and/or the recommended object information in the live room are determined; and a list of objects for selection obtained based on the candidate object information is displayed in the setting area of the live room interface.
  • the setting area of the live room interface includes a selection control corresponding to the candidate object; the device further includes an object determination unit configured to select an object based on the consulting account The trigger operation of the target selection control in the control determines the target object.
  • the list display unit is further configured to withdraw the object list in response to not detecting the selection operation of the consulting account, or in response to detecting a return instruction issued by the consulting account , to display the inquiry pop-up box on the interface of the live broadcast room.
  • an information interaction device including:
  • An information receiving unit configured to receive consultation information sent by a consultation account, and determine candidate object information associated with the consultation information
  • the information return unit is configured to return the candidate object information to the consulting account, and responds to the client of the consulting account monitoring the triggering operation of the consulting account on the first selection entry in the inquiry pop-up box, and in the
  • the live room interface of the client shows an object list for selection obtained based on the candidate object information; the object list is used to enable the consulting account to select a target object corresponding to the consulting information, and respond to the inquiry pop-up box
  • the consultation information is issued for the consultation account and displayed in the interface of the live broadcast room.
  • the information receiving unit is further configured to obtain the account information of the consulting account, the historical interaction information of the consulting account in the live broadcast room and/or the Recommended object information; according to the account information of the consultation account, the historical interaction information and/or the recommended object information, determine a plurality of candidate object information as the candidate objects associated with the consultation information information.
  • the device further includes a request return unit configured to obtain historical consultation information of the consultation account within a preset time period;
  • the object information of the consulting object returns an object query request to the consulting account, so that the client of the consulting account responds to the object query request and displays an inquiry pop-up box corresponding to the consulting information on the live room interface.
  • an electronic device including:
  • the processor is configured to execute the instructions, so as to implement the method described in any one of the above.
  • a non-volatile computer-readable storage medium When instructions in the computer-readable storage medium are executed by a processor of an electronic device, the electronic device can execute A method as described in any one of the above.
  • a computer program product includes instructions, and when the instructions are executed by the processor of the electronic device, the electronic device can perform the above-mentioned one. described method.
  • a query pop-up box containing the first selection entry for object selection corresponding to the consultation information is displayed on the live room interface, so that the consultation account can select objects by triggering the first selection entry , and in response to monitoring the trigger operation of the consulting account on the first selection entry, a list of objects for selection is displayed on the interface of the live broadcast room, so that the consulting account can select the target object corresponding to the consulting information, so that the object information of the target object can be sent to To the customer service account, so that the customer service account can accurately and quickly know the target object to be consulted by the consulting account, so that the consulting account and customer service account can accurately exchange information on the target object, thereby improving the information consultation of the consulting account in the live broadcast room efficiency.
  • Fig. 1a is an application environment diagram of an information interaction method according to an exemplary embodiment
  • Fig. 1b is an application environment diagram of an information interaction method according to another exemplary embodiment
  • Fig. 2 is a schematic flowchart of an information interaction method according to an exemplary embodiment
  • Fig. 3a is a schematic diagram of an inquiry pop-up box according to an exemplary embodiment
  • Fig. 3b is a schematic diagram of an object list according to an exemplary embodiment
  • Fig. 3c is a schematic diagram of a consultation window according to an exemplary embodiment
  • Fig. 3d is a schematic diagram of an information release window according to an exemplary embodiment
  • Fig. 4 is a schematic flowchart of another information interaction method according to an exemplary embodiment
  • Fig. 5 is a schematic flowchart of another information interaction method according to an exemplary embodiment
  • Fig. 6 is a structural block diagram of an information interaction device according to an exemplary embodiment
  • Fig. 7 is a structural block diagram of another information interaction device according to an exemplary embodiment
  • Fig. 8 is a block diagram of an electronic device according to an exemplary embodiment.
  • the information interaction method provided in the present disclosure can be applied to the application environment shown in FIG. 1 a , including: a client terminal 110 and a customer service terminal 120 .
  • the client terminal 110 may represent the terminal corresponding to the consultation account for watching the live broadcast content in the live broadcast room.
  • the application program, the consulting account can enter the live broadcast room through the application program installed in the user terminal 110, and watch or play the live content of the live broadcast room.
  • the customer service terminal 120 can be represented as the terminal used by the customer service account for the user to answer questions.
  • the customer service terminal 120 can also be installed with a client such as an application program that can enter the live broadcast room.
  • the customer service terminal 120 can be a terminal associated with the live broadcast room.
  • the user terminal 110 interacts with the customer service terminal 120 through the network.
  • the information interaction method provided in the present disclosure can also be applied in the application environment shown in FIG. 1 b , including: a client 110 and a server 130 , and the client 110 interacts with the server 130 .
  • the server 130 may be implemented by an independent server or a server cluster composed of multiple servers.
  • the user terminal 110 and the customer service terminal 120 may be, but not limited to, various personal computers, notebook computers, smart phones and tablet computers.
  • Fig. 2 is a schematic flow diagram of an information interaction method according to an exemplary embodiment.
  • the method is applied to the client terminal 110 in Fig. 1a as an example, including: step S210, in response to For the consultation information sent by the consultation account, an inquiry pop-up box corresponding to the consultation information is displayed on the interface of the live broadcast room; the inquiry pop-up box includes the first selection entry for object selection; step S220, in response to the monitoring of the consultation account for the first selection
  • the trigger operation of the entrance displays a list of objects for selection on the live room interface, so that the consulting account can select the target object corresponding to the consulting information.
  • step S210 in response to the consultation information sent by the consultation account, an inquiry pop-up box corresponding to the consultation information is displayed on the live room interface; the inquiry pop-up box includes a first selection entry for object selection.
  • the consulting information may represent the information that the consulting account wants to know, for example, the consulting information may be delivery time, preferential information, and the like.
  • the query pop-up box is used to provide the consulting account with a way to determine the information of the consulting object.
  • the first selection entry may represent a trigger entry that provides a plurality of selectable objects for the first account.
  • the query pop-up box may further include a second selection entry for inputting the information of the consulting object, so that the consulting account can directly input the information of the consulting object.
  • FIG. 3 a it is a schematic diagram of an inquiry pop-up frame in an exemplary embodiment.
  • the area included in the number 310 in the figure may represent the query pop-up frame, and the "select commodity" entry shown in 330 in the area 310 may represent an object for The selected first selection entry; the "direct communication" entry shown in 320 may represent the second selection entry for inputting information about the object of consultation.
  • the consulting account can input the consulting information through the user terminal 110, and the user terminal 110 responds to the consulting information sent by the consulting account.
  • the query pop-up box corresponding to the consultation information is displayed on the live interface of the terminal 110, and the first selection entry for selecting the object and the second selection entry for inputting the consultation object information are displayed through the query pop-up box, so that the consultation account can Choose the method of determining the information of the object of consultation according to the needs.
  • the consultation information in response to the client 110 receiving the consultation information, can also be sent to the customer service terminal 120 or the server 130, and in response to receiving the object inquiry request returned by the customer service terminal 120 or the server 130, the inquiry popup is displayed again. frame.
  • the consultation information sent to the customer service terminal 120 the user terminal 110 can send the consultation information to the customer service terminal 120 of the customer service account in the live broadcast room. If the customer service account at terminal 120 cannot know the specific consultation object that the consultation account wants to consult through the consultation information, the customer service terminal 120 can return the object inquiry request to the user terminal 110, and the user terminal 110 responds to the object inquiry request.
  • the corresponding inquiry pop-up box is displayed in the live broadcast room interface of 110, and the first selection entry for object selection and the second selection entry for inputting consultation object information are displayed in the inquiry pop-up box, so that the consultation account can Select the method of determining the information of the inquiry object.
  • step S220 in response to the monitoring of the consulting account's trigger operation on the first selection entry, a list of objects for selection is displayed on the live room interface, so that the consulting account selects the target object corresponding to the consulting information.
  • the object list includes multiple candidate objects for the consulting account to select.
  • the customer service terminal 120 or the server 130 will also return a plurality of candidate object information to the client terminal 110, in response to the client terminal 110 receiving the trigger operation of the consultation account for the first selection entry for object selection, A plurality of candidate object information returned by the customer service terminal 120 or server 130 is formed into an object list for selection, and displayed in the live room interface, so that the consulting account can select the target object to be consulted from the object list.
  • the object list is shown in the window indicated by reference number 340 in the figure.
  • the object shown in FIG. List includes multiple candidate objects such as 1: XX watch, 2: XX bag, 3: XX earphone, etc.
  • the consulting account can select any candidate object and determine the selected candidate object for the target audience to be consulted. It can be understood that when there are too many candidate objects and all of them cannot be displayed in the object list, the consulting account can also display the fourth, fifth, sixth... candidate objects in the object list by sliding the object list.
  • an inquiry pop-up box corresponding to the consultation information and containing the first selection entry for object selection is displayed on the interface of the live broadcast room, so that the consultation account can trigger the second selection.
  • Select an entry, select an object, and respond to the monitored trigger operation of the consulting account for the first selection entry display a list of objects for selection on the live room interface, so that the consulting account can select the target object corresponding to the consulting information, and can
  • the object information of the target object is sent to the customer service account, so that the customer service account can accurately and quickly know the target object to be consulted by the consulting account, so that the consulting account and the customer service account can accurately exchange information on the target object, thereby improving the consultation account.
  • the efficiency of information consultation in the live broadcast room is sent to the customer service account, so that the customer service account can accurately and quickly know the target object to be consulted by the consulting account, so that the consulting account and the customer service account can accurately exchange information on the target object, thereby improving the consultation account.
  • the information interaction further includes: obtaining input information in response to an input instruction of the consultation account; and determining the input information as consultation information in response to the input information conforming to a preset consultation determination rule.
  • the preset consultation determination rule may be to determine whether the input information contains preset characters used to characterize information consultation, in response to receiving the information input from the consultation account, obtain the input information, and check the input information Carry out semantic recognition to determine whether the input information contains preset characters used to characterize information consultation. If the input information contains preset characters used to represent information consultation, determine that the input information conforms to the preset judgment rule, The input information is regarded as consultation information. On the contrary, if it is determined that the input information does not contain the preset characters used to characterize information consultation, it is determined that the input information does not meet the preset determination rules, and the input information is regarded as non-consultation information.
  • the input information of the consultation account by matching the input information of the consultation account with the preset consultation determination rules, it is determined whether the input information is consultation information, so as to avoid feedback errors on the input information when the input information is not consultation information .
  • the information interaction method further includes: displaying an information pop-up window of the target object and an information release window associated with the target object on the live broadcast interface.
  • the information pop-up window may be text information including characteristic information of the target object; it may also be an information link including characteristic information of the target object, and the detailed information of the target object may be viewed by clicking the information link.
  • the selected candidate object in response to receiving the selection operation of any candidate object in the object list by the consulting account, the selected candidate object is used as the target object, and the object information of the target object is obtained, and the information pop-up window is displayed on the live broadcast interface.
  • the object information of the target object can be displayed in the form of the target object, and the information release window associated with the target object can also be displayed on the interface of the live broadcast room.
  • the information pop-up window of the target object will be displayed in the information release window, and in response to receiving The consultation account sends the object information of the target object to the customer service terminal 120 or the server 130 according to the trigger operation of the send button in the information publishing window, so that the customer service terminal 120 or the server 130 replies to the consultation information sent by the consultation account for the target object.
  • the object information of the target object in response to the user terminal 110 acquiring the object information of the target object, the object information of the target object may also be directly sent to the customer service terminal 120 or the server 130 .
  • the consulting information sent by the consulting account is "Can you repair after sales", and then the consulting account selects the first candidate object "XX watch” in the object list shown in Figure 3b, then the user
  • the terminal 110 will send the information link of "XX watch” or the characteristic information of "XX watch” to the customer service account, and the customer service account will respond to the consultation message "Can you repair after sales” sent by the consultation account for "XX watch”.
  • the information pop-up window of the target object and the information release window associated with the target object are displayed on the live broadcast interface, so that the consulting account can confirm whether the selection of the target object is wrong, and confirm whether the target object needs to be
  • the object information of the target object is sent to the customer service terminal or server. If the selection is wrong, you can choose not to send the object information of the target object to the customer service terminal or server to avoid sending the target object incorrectly.
  • the user terminal 110 can cancel the display object list, return to the consultation window displayed on the interface of the live broadcast room, and display the customer service account in the consultation window.
  • the reply progress information of the object so that the user can keep abreast of the processing progress of the customer service account.
  • the reply progress information is used to represent the reply progress of the customer service account to the consultation information of the consultation account, and the reply progress information may be text information.
  • FIG. 3c is a schematic diagram of a consultation window in an exemplary embodiment.
  • the information shown by the number 360 in the figure can represent the information pop-up window of the target object, which is the "XX watch" in the object list shown in FIG. 3b by the consultation account. Obtained after the selected operation.
  • the customer service terminal In response to the customer service account receiving the information of the target object, during the process of replying or inputting information, the customer service terminal will detect the information input operation of the customer service account, and send a message such as "the customer service is trying to answer your question" to the user terminal. Reply progress information, so that the user terminal displays the reply progress information in the consultation window.
  • displaying an inquiry pop-up box corresponding to the consultation information on the live room interface includes: displaying the inquiry pop-up box in the consultation window of the live room interface; the consultation window is a consultation account and a customer service account A window for information interaction.
  • the consultation window can be a window with a fixed position, located in the setting area of the live room interface, for example, the consultation window can be displayed in the lower left corner area of the live room interface, or can be displayed in the lower right corner area of the live room interface Consultation window; the consultation window can also be a movable window, which is initially displayed in the setting area of the live room interface, and the consultation account can move the consultation window to other positions on the live room interface according to needs.
  • the location of the consultation window can be limited according to requirements.
  • the area contained by the label 300 in Fig. 3a may represent the consultation window.
  • the consultation window 300 may be located in the lower left corner area of the live broadcast room interface, and contains the consultation sent from the consultation account to the customer service account. Information "do you support XX Express?", the inquiry bullet box 310 is located in the consultation window 300 .
  • the consulting window can also be temporarily canceled or blocked. Overrides to facilitate the operation of advisory accounts.
  • step S220 if it is necessary to display a list of objects for selection on the interface of the live broadcast room, it is necessary to temporarily cancel the display of the consultation window or cover the consultation window, and send the object information of the target object to the customer service account in the consultation account, After completing the operation of selecting the target object, you can cancel the display of the query pop-up box, and automatically return to the display of the consultation window on the live broadcast room interface, so that the consultation account and the customer service account can continue to interact with each other. For example, in response to the consulting account triggering the first selection entry 330 “select commodity” in FIG. If the target product is selected in the object list in 3b, the window 340 shown in FIG. 3b can be canceled, and the consultation window 300 can be displayed on the interface of the live broadcast room.
  • the occlusion of the live broadcast content can be reduced, and the satisfaction of the user watching the live broadcast can be improved.
  • the inquiry pop-up box further includes a second selection entry for inputting the information of the consultation object.
  • the information interaction method further includes: responding to the trigger operation of the consultation account for the second selection entry, An information release window for receiving the target object information input by the consulting account is displayed on the interface of the live broadcast room.
  • the target object information is information that can characterize the characteristics of the target object.
  • the interface of the live broadcast room displays the corresponding query pop-up box including the first selection entry and the second selection entry
  • the consulting account wants to directly communicate with the customer service account, it can be used to input the consultation object
  • the second selection entry of information performs a trigger operation
  • the client responds to the trigger operation for the second selection entry, and displays an information release window on the live room interface, so that the consulting account can directly input the target representing the characteristics of the target object through the information release window Object information
  • the client sends the target object information to the customer service account, so that the customer service account can determine the target object that the consulting account wants to consult according to the target object information, thereby realizing the reply of the consulting account to the object inquiry request sent by the customer service account .
  • FIG. 3d is a schematic diagram of an information publishing window in an exemplary embodiment
  • the area included in the number 360 in the figure may represent the information publishing window.
  • the second selection entry 320 in FIG. That is, in the case of a trigger operation of the "direct communication" entry, in response to the trigger operation, the information release window shown in Figure 3d is displayed on the live broadcast room interface, so that the consulting account can enter the target object information through the information release window to reply to the customer service account.
  • a second selection entry is also set, so that the consultation account can directly input the object information of the target object to be consulted, providing users with various confirmations
  • the method of object information of the consulting object can improve the user experience, and by setting the direct communication entry, it is also convenient for the consulting account to have another selection entry when the target object to be consulted cannot be found from the object list. Enter the information of the inquiry object to reply to the customer service account.
  • the information interaction method further includes: receiving candidate object information associated with the consultation information; wherein, the candidate object information is based on the account information of the consultation account, the historical interaction information of the consultation account in the live broadcast room and/or the live broadcast
  • the recommended object information is determined; the list of objects for selection based on the candidate object information is displayed in the setting area of the live room interface.
  • the account information of the counseling account may be information that characterizes the uniqueness of the counseling account, for example, the account information may be a user ID (Identity document, identity identification number), a mobile phone number of the user, and the like.
  • the account information may be a user ID (Identity document, identity identification number), a mobile phone number of the user, and the like.
  • the historical interaction information may be historical shopping information of consulting accounts, historical consulting information, historical comment information, and the like.
  • the recommended object information can be determined according to the sales situation in the live broadcast room.
  • the customer service terminal or the server in response to the consulting account sending the consulting information to the customer service terminal or the server, can obtain the account information of the consulting account, historical shopping information, historical consulting information and historical comment information of the consulting account in the live broadcast room , thereby determine the information of the object of interest of the consulting account, and/or, determine the information of the object of interest in the live broadcast room based on the sales situation in the live broadcast room, determine the information of the object of interest based on account information and historical interaction information, and/or be recommended
  • the object information of the object determines a plurality of candidate object information, and in response to determining a plurality of candidate object information, an object inquiry request carrying a plurality of candidate object information is returned to the client of the consulting account, so that the user terminal can follow up based on the multiple candidate object information.
  • the object information obtains the object list for selection, and when the object list is displayed, an object selection window is displayed in the bottom area of the live room interface, and the obtained object list for selection is displayed through the object selection window.
  • the area enclosed by the reference number 340 in FIG. 3b may represent an object selection window, and the object selection window 340 is located at the bottom area of the live room interface and contains multiple candidate objects.
  • the object selection window is used to display the object list for selection based on multiple candidate object information, so that the consulting account can directly select from the object list Select the target object to be consulted, no need to enter information into the consultation account, and interact with the customer service account to determine the target object, which improves the speed of determining the target object, thereby improving the efficiency of information consultation.
  • the setting area of the live room interface includes a selection control corresponding to the candidate object; the above method further includes: determining the target object based on the trigger operation of the consulting account on the target selection control in the selection control.
  • the selection control is used to indicate that the candidate object corresponding to the selection control is selected when it is in a triggered state.
  • the selection controls corresponding to each candidate object can be displayed in the object selection window of the live broadcast room interface.
  • the trigger operation can be performed through the selection control for the target object.
  • the user terminal can use the candidate object corresponding to the target selection control triggered by the consulting account as the target object, and send the object information of the target object to the customer service account.
  • the control of "consulting this product" of label 350 in Fig. 3b can represent a selection control, as shown in the figure, each candidate object "XX watch”, “XX satchel", “XX” in the object list
  • Each of the "earphones” has a corresponding selection control 350.
  • the client receives a trigger operation of a certain selection control from the consultation account, it indicates that the candidate object corresponding to the triggered selection control is selected.
  • the consulting account can quickly select the target object through a trigger operation on the selection control, thereby increasing the rate of determining the target object.
  • the information interaction method further includes: in response to not detecting the selection operation of the consulting account, or in response to detecting the return instruction issued by the consulting account, withdrawing the object list, and displaying a query pop-up box on the live room interface.
  • the consultation account in response to the consultation account not finding the target object it wants to consult in the object list, it can trigger the area without trigger controls in the live broadcast room interface to issue a return instruction, and the user terminal responds to the return instruction or in the setting If the selection operation of the consultation account is not detected within a certain period of time, the object list can be withdrawn, and the inquiry pop-up box can be displayed on the interface of the live broadcast room.
  • the object list in response to the selection operation of the consulting account not detected, or in response to the detection of the return instruction issued by the consulting account, the object list is withdrawn, and the inquiry pop-up box is displayed on the live room interface, which can reduce the impact of the object list on the live broadcast.
  • the occlusion time of the content in response to the selection operation of the consulting account not detected, or in response to the detection of the return instruction issued by the consulting account, the object list is withdrawn, and the inquiry pop-up box is displayed on the live room interface, which can reduce the impact of the object list on the live broadcast.
  • Fig. 4 is a schematic flow diagram of another information interaction method according to an exemplary embodiment. As shown in Fig. 4, this method can be applied to the customer service terminal 120 in Fig. 1a, and can also be applied to the server 130 in Fig. 1b , the present embodiment takes the method applied to the customer service terminal 120 in FIG. 1a as an example for illustration, including the following steps:
  • step S410 receive the consultation information sent by the consultation account, and determine the candidate object information associated with the consultation information
  • step S420 the candidate object information is returned to the consulting account, and in response to the client of the consulting account monitoring the consulting account’s trigger operation on the first selection entry in the inquiry pop-up box, the live room interface of the client is displayed based on the candidate object information
  • the obtained object list for selection; the object list is used to enable the consulting account to select the target object corresponding to the consulting information, and respond to the query pop-up box to send consulting information for the consulting account, and display it in the live room interface.
  • the consultation account can input consultation information in the user terminal 110, and the user terminal 110 sends the consultation information to the customer service terminal 120 of the customer service account in the live broadcast room, and displays it on the interface of the live broadcast room
  • the query pop-up box containing the first selection entry for object selection in response to the customer service terminal 120 receiving the consultation information sent by the consultation account, determines the candidate object information associated with the consultation information, and selects the candidate object
  • the information is returned to the client 110 of the consulting account, and in response to the monitoring of the triggering operation of the consulting account on the first selection entry in the inquiry pop-up box by the client 110, the available options based on the candidate object information are displayed on the live room interface of the client.
  • Object list so that the consulting account can select the target object corresponding to the consulting information.
  • the client’s live broadcast room interface displays a list of objects for selection based on candidate object information, so that the consulting account can quickly select the desired consultation from the object list the target object, and send the object information of the target object to the customer service account, so that the customer service account can reply to the consultation information according to the object information of the target object, so that the customer service account can accurately and quickly know the target object to be consulted by the consultation account,
  • This enables the consulting account and the customer service account to accurately interact with the target object, thereby improving the efficiency of information consultation between the consulting account and the customer service account in the live broadcast room.
  • determining the candidate object information associated with the consultation information in step S410 is achieved through the following methods, including: acquiring the account information of the consultation account, the historical interaction information of the consultation account in the live broadcast room, and/or The recommended object information in the live broadcast room; according to the account information of the consulting account, the historical interaction information and/or the recommended object information, a plurality of candidate object information is determined as the candidate object information associated with the consulting information.
  • the customer service terminal can obtain the account information of the consulting account, the historical shopping information, historical consulting information and historical comment information of the consulting account in the live broadcast room, thereby determining the interest object information of the consulting account, and/or, based on The sales situation in the live room determines the recommended object information in the live room, based on the account information, the information of the object of interest determined by the historical interaction information, and/or the information of the recommended object to determine a plurality of candidate object information, which can be from the object of interest A plurality of candidate object information including both the interest object information of the consulting account and the recommended push information is determined in the information and the recommended object information as the candidate object information associated with the consulting information.
  • the relationship between the determined candidate object information and the user can be improved.
  • the information interaction method further includes: obtaining historical counseling information of the counseling account within a preset time period; in response to no object information of any counseling object being found in the historical counseling information, returning to the counseling account Object inquiry request, so that the client of the consultation account responds to the object inquiry request, and displays an inquiry pop-up box corresponding to the consultation information on the interface of the live broadcast room.
  • the information interaction method may also include obtaining the historical counseling information of the counseling account within a preset time period, and finding out from the historical counseling information whether the counseling account has sent the object information of the counseling object, and finding out in the historical counseling information
  • the object information of the consulting object it indicates that the consulting account is still conducting information consultation on the consulting object, and there is no need to return the candidate object information to the consulting account; if the object information of the consulting object is not found in the historical consulting information, Indicates that the consulting account is conducting information consultation on a new consulting object, then the candidate object information associated with the consulting information can be determined, and the candidate object information is returned to the consulting account, so that the client of the consulting account can display the object obtained based on the candidate object information List for selection of target audiences for consulting accounts.
  • the consulting account by obtaining the historical counseling information of the counseling account within a preset time period; in response to no object information of the counseling object in the historical counseling information, determine the candidate object information associated with the counseling information, and send to The consulting account returns candidate object information, which can avoid the waste of service resources caused by frequently sending candidate object information to the consulting account when the user conducts information consultation on the same consulting object.
  • Fig. 5 is a schematic flowchart of another information interaction method according to an exemplary embodiment. As shown in Fig. 5, the method includes the following steps:
  • step S510 in response to the consultation account sending consultation information, receiving candidate object information associated with the consultation information, and displaying a query bullet box corresponding to the consultation information in the consultation window of the live room interface; a first choice entry for selection and a second choice entry for inputting information about the object of consultation;
  • step S520 in response to the trigger operation of the consulting account for the first selection entry, an object selection window is displayed in the bottom area of the live room interface, and a list of objects for selection obtained based on candidate object information is displayed through the object selection window; the object selection window contains selection controls corresponding to the candidate objects;
  • step S530 based on the trigger operation of the consultation account on the target selection control in the object selection window, the target object is determined, and the object information of the target object is sent to the customer service account, and the list of displayed objects is canceled, returning to displaying the consultation window in the live broadcast room interface ;
  • step S540 in the consultation window, the object information of the target object is displayed, and the reply progress information of the customer service account for the target object is displayed;
  • step S550 in response to the consulting account's trigger operation on the second selection entry, an information publishing window is displayed on the live room interface; the information publishing window is used to receive the target object information input by the consulting account and send the target object information to the customer service account.
  • the customer service account in response to the consultation account sending consultation information to the customer service account in the live broadcast room, the customer service account returns the candidate object information, and in response to the object inquiry request, displays the information containing the first selection entry in the live broadcast room interface.
  • the object selection window is displayed at the bottom area of the live room interface, through the object selection window Display the list of objects to be selected based on the information of multiple candidate objects, so that the consulting account can quickly select the target object to be consulted by triggering the selection control of the target object, and send the object information of the target object to the customer service account.
  • By sending the object information of the target object to the customer service account, canceling the display object list, and returning to the consultation window displayed on the live room interface it is convenient for the consultation account and the customer service account to continue information interaction.
  • By displaying the object information of the target object in the consultation window it is convenient for the consultation account to trace back the historical interaction information, and by displaying the reply progress information of the customer service account for the target object in the consultation window, so that the user can keep abreast of the processing progress of the customer service account .
  • a second selection entry is also set, so that the consulting account can directly input the information of the target object to be consulted, providing users with a variety of ways to reply to the object inquiry request of the customer account
  • the choice and reply methods are diverse, which can improve the user experience, and by setting the direct communication entry, it is also convenient for the consulting account to have another selection entry when the target object to be consulted cannot be found from the object list. Reply to customer service account.
  • FIG. 1 , FIG. 4 and FIG. 5 are shown sequentially as indicated by the arrows, these steps are not necessarily executed sequentially in the order indicated by the arrows. Unless otherwise specified herein, there is no strict order restriction on the execution of these steps, and these steps can be executed in other orders. Moreover, at least some of the steps in FIG. 1 , FIG. 4 and FIG. 5 may include multiple steps or multiple stages, and these steps or stages are not necessarily performed at the same time, but may be performed at different times. These steps Or the execution sequence of the stages is not necessarily performed sequentially, but may be executed in turn or alternately with other steps or at least a part of steps or stages in other steps.
  • Fig. 6 is a structural block diagram of an information interaction device according to an exemplary embodiment.
  • the device includes: a pop-up frame display unit 610 and a list display unit 620, wherein,
  • the pop-up display unit 610 is configured to, in response to the consulting information sent by the consulting account, display a query pop-up frame corresponding to the consulting information on the live room interface; the query pop-up frame includes a first selection entry for object selection;
  • the list display unit 620 is configured to display a list of objects for selection on the live room interface in response to the monitored trigger operation of the consulting account on the first selection entry, so that the consulting account can select the target object corresponding to the consulting information.
  • the device further includes an information determining unit configured to acquire input information in response to an input instruction of the consultation account; and determine the input information as consultation information in response to the input information conforming to a preset consultation determination rule.
  • the device further includes an information display unit configured to display an information pop-up window of the target object and an information publishing window associated with the target object on the live broadcast interface.
  • the inquiry pop-up box further includes a second selection entry for inputting the information of the counseling object
  • the device further includes a window display unit configured to respond to a trigger operation of the consultation account for the second selection entry, at The interface of the live broadcast room displays an information publishing window for receiving the input target object information of the consulting account.
  • the list display unit 620 is further configured to receive candidate object information associated with the consultation information; wherein, the candidate object information is based on the account information of the consultation account, the historical interaction information of the consultation account in the live room, and /or the recommended object information in the live broadcast room is determined; a list of objects for selection obtained based on the candidate object information is displayed in the setting area of the live broadcast room interface.
  • the setting area of the live room interface includes a selection control corresponding to the candidate object; the device further includes an object determination unit configured to determine, based on the trigger operation of the consulting account for the target selection control in the selection control target.
  • the list display unit 620 is further configured to withdraw the object list and display it on the interface of the live broadcast room Ask popup.
  • Fig. 7 is a structural block diagram of an information interaction device according to an exemplary embodiment.
  • the device includes: an information receiving unit 710 and an information returning unit 720, wherein,
  • the information receiving unit 710 is configured to receive the consultation information sent by the consultation account, and determine the candidate object information associated with the consultation information;
  • the information return unit 720 is configured to return candidate object information to the consulting account, and in response to the client of the consulting account monitoring the consulting account's trigger operation on the first selection entry in the query pop-up box, the client's live broadcast room interface displays information based on the candidate The object list obtained from the object information; the object list is used to enable the consulting account to select the target object corresponding to the consulting information, and respond to the query pop-up box to send consulting information for the consulting account, which is displayed in the live room interface.
  • the information receiving unit 710 is further configured to obtain the account information of the consulting account, the historical interaction information of the consulting account in the live broadcast room, and/or the recommended object information in the live broadcast room; according to the consulting account
  • the account information, historical interaction information and/or recommended object information determine a plurality of candidate object information as the candidate object information associated with the consultation information.
  • the device further includes a request return unit configured to obtain historical consultation information of the consultation account within a preset time period; in response to no object information of any consultation object being queried in the historical consultation information, Return the object query request to the consulting account, so that the client of the consulting account responds to the object query request, and displays the query pop-up box corresponding to the consulting information on the interface of the live broadcast room.
  • a request return unit configured to obtain historical consultation information of the consultation account within a preset time period; in response to no object information of any consultation object being queried in the historical consultation information, Return the object query request to the consulting account, so that the client of the consulting account responds to the object query request, and displays the query pop-up box corresponding to the consulting information on the interface of the live broadcast room.
  • Fig. 8 is a block diagram of an electronic device 800 for implementing an information interaction method according to an exemplary embodiment.
  • the electronic device 800 may be a mobile phone, a computer, a digital broadcast terminal, a messaging device, a game console, a tablet device, a medical device, a fitness device, a personal digital assistant, and the like.
  • an electronic device 800 may include one or more of the following components: a processing component 802, a memory 804, a power supply component 806, a multimedia component 808, an audio component 810, an input/output (I/O) interface 812, a sensor component 814 and communication component 816 .
  • the processing component 802 generally controls the overall operations of the electronic device 800, such as those associated with display, telephone calls, data communications, camera operations, and recording operations.
  • the processing component 802 may include one or more processors 820 to execute instructions to complete all or part of the steps of the above method. Additionally, processing component 802 may include one or more modules that facilitate interaction between processing component 802 and other components. For example, processing component 802 may include a multimedia module to facilitate interaction between multimedia component 808 and processing component 802 .
  • the memory 804 is configured to store various types of data to support operations at the electronic device 800 . Examples of such data include instructions for any application or method operating on the electronic device 800, contact data, phonebook data, messages, pictures, videos, and the like.
  • the memory 804 may be implemented by any type of volatile or non-volatile storage device or a combination thereof, such as static random access memory (SRAM), electrically erasable programmable read-only memory (EEPROM), erasable Programmable Read Only Memory (EPROM), Programmable Read Only Memory (PROM), Read Only Memory (ROM), Magnetic Memory, Flash Memory, Magnetic Disk, Optical Disk or Graphene Memory.
  • SRAM static random access memory
  • EEPROM electrically erasable programmable read-only memory
  • EPROM erasable Programmable Read Only Memory
  • PROM Programmable Read Only Memory
  • ROM Read Only Memory
  • Magnetic Memory Flash Memory
  • Magnetic Disk Magnetic Disk
  • Optical Disk or Graphene Memory Graphene Memory
  • the power supply component 806 provides power to various components of the electronic device 800 .
  • Power components 806 may include a power management system, one or more power supplies, and other components associated with generating, managing, and distributing power for electronic device 800 .
  • the multimedia component 808 includes a screen providing an output interface between the electronic device 800 and a user.
  • the screen may include a liquid crystal display (LCD) and a touch panel (TP).
  • the screen may be implemented as a touch screen to receive an input signal from a user.
  • the touch panel includes one or more touch sensors to sense touches, swipes, and gestures on the touch panel. The touch sensor may not only sense a boundary of a touch or swipe action, but also detect duration and pressure associated with the touch or swipe action.
  • the multimedia component 808 includes a front camera and/or a rear camera. When the electronic device 800 is in an operation mode, such as a shooting mode or a video mode, the front camera and/or the rear camera can receive external multimedia data.
  • Each front camera and rear camera can be a fixed optical lens system or have focal length and optical zoom capability.
  • the audio component 810 is configured to output and/or input audio signals.
  • the audio component 810 includes a microphone (MIC), which is configured to receive an external audio signal when the electronic device 800 is in an operation mode, such as a call mode, a recording mode, and a voice recognition mode. Received audio signals may be further stored in memory 804 or sent via communication component 816 .
  • the audio component 810 also includes a speaker for outputting audio signals.
  • the I/O interface 812 provides an interface between the processing component 802 and a peripheral interface module, which may be a keyboard, a click wheel, a button, and the like. These buttons may include, but are not limited to: a home button, volume buttons, start button, and lock button.
  • Sensor assembly 814 includes one or more sensors for providing status assessments of various aspects of electronic device 800 .
  • the sensor assembly 814 can detect the open/close state of the electronic device 800, the relative positioning of the components, such as the display and the keypad of the electronic device 800, the sensor assembly 814 can also detect the electronic device 800 or electronic device 800 components Changes in the position of , the presence or absence of user contact with the electronic device 800 , the orientation or acceleration/deceleration of the device 800 and temperature changes of the electronic device 800 .
  • Sensor assembly 814 may include a proximity sensor configured to detect the presence of nearby objects in the absence of any physical contact.
  • Sensor assembly 814 may also include an optical sensor, such as a CMOS or CCD image sensor, for use in imaging applications.
  • the sensor component 814 may also include an acceleration sensor, a gyroscope sensor, a magnetic sensor, a pressure sensor or a temperature sensor.
  • the communication component 816 is configured to facilitate wired or wireless communication between the electronic device 800 and other devices.
  • the electronic device 800 can access a wireless network based on a communication standard, such as WiFi, an operator network (such as 2G, 3G, 4G or 5G), or a combination thereof.
  • the communication component 816 receives broadcast signals or broadcast related information from an external broadcast management system via a broadcast channel.
  • the communication component 816 also includes a near field communication (NFC) module to facilitate short-range communication.
  • the NFC module may be implemented based on Radio Frequency Identification (RFID) technology, Infrared Data Association (IrDA) technology, Ultra Wide Band (UWB) technology, Bluetooth (BT) technology and other technologies.
  • RFID Radio Frequency Identification
  • IrDA Infrared Data Association
  • UWB Ultra Wide Band
  • Bluetooth Bluetooth
  • electronic device 800 may be implemented by one or more application specific integrated circuits (ASICs), digital signal processors (DSPs), digital signal processing devices (DSPDs), programmable logic devices (PLDs), field programmable A programmable gate array (FPGA), controller, microcontroller, microprocessor or other electronic component implementation for performing the methods described above.
  • ASICs application specific integrated circuits
  • DSPs digital signal processors
  • DSPDs digital signal processing devices
  • PLDs programmable logic devices
  • FPGA field programmable A programmable gate array
  • controller microcontroller, microprocessor or other electronic component implementation for performing the methods described above.
  • a non-transitory computer-readable storage medium including instructions, such as a memory 804 including instructions, which can be executed by the processor 820 of the electronic device 800 to complete the above method.
  • the computer readable storage medium may be ROM, random access memory (RAM), CD-ROM, magnetic tape, floppy disk, and optical data storage device, among others.
  • a computer program product is also provided, the computer program product includes instructions, and the above instructions can be executed by the processor 820 of the electronic device 800 to complete the above method.

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Abstract

La présente divulgation concerne un procédé et un appareil d'interaction d'informations, un dispositif électronique et un support de stockage. Le procédé consiste à : en réponse à des informations de consultation envoyées par un compte de consultation, afficher une fenêtre contextuelle d'interrogation correspondant aux informations de consultation dans une interface de salle de diffusion en direct, la fenêtre contextuelle d'interrogation comprenant une première entrée de sélection pour la sélection d'objet ; et en réponse à la surveillance d'une opération de déclenchement du compte de consultation pour la première entrée de sélection, afficher une liste d'objets pour une sélection sur l'interface de salle de diffusion en direct, de telle sorte que le compte de consultation sélectionne un objet cible correspondant aux informations de consultation. Selon la solution, le compte de service client peut apprendre rapidement l'objet cible à consulter par le compte de consultation, améliorant ainsi l'efficacité de consultation d'informations du compte de consultation dans la salle de diffusion en direct.
PCT/CN2022/075900 2021-09-27 2022-02-10 Procédé et appareil d'interaction d'informations WO2023045220A1 (fr)

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