WO2023003370A1 - Location-based refrigerating/freezing facility repair matching system using iot technology - Google Patents

Location-based refrigerating/freezing facility repair matching system using iot technology Download PDF

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Publication number
WO2023003370A1
WO2023003370A1 PCT/KR2022/010657 KR2022010657W WO2023003370A1 WO 2023003370 A1 WO2023003370 A1 WO 2023003370A1 KR 2022010657 W KR2022010657 W KR 2022010657W WO 2023003370 A1 WO2023003370 A1 WO 2023003370A1
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engineer
repair
refrigerating
freezing
matching
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PCT/KR2022/010657
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French (fr)
Korean (ko)
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천상일
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천상일
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

Definitions

  • the present invention relates to a refrigerating/freezing facility repair matching system, and more particularly, to a location-based refrigerating/refrigerating facility repair matching system using IoT technology.
  • Refrigerating/freezing facilities include refrigerators and freezers for storing food or medicine, and may also include facilities such as air conditioners for indoor cooling. Recently, as the demand for local food spread, the establishment of a low-temperature distribution system for aquatic products, and early morning delivery of fresh food has increased, the cold chain has been in full swing, and mobile refrigeration/freezing facilities have also been included. In addition, it is expected that the demand for and maintenance costs for refrigeration/freezing facilities will further increase due to global warming and the like.
  • Patent Publication No. 10-2002-0004925 (Title of Invention: Refrigeration and Refrigeration General Hospital Service System Using Internet, Publication Date: January 16, 2002) has been disclosed. .
  • the present invention is proposed to solve the above problems of the previously proposed methods, and monitors the state of the refrigerating/freezing facility through an automatic diagnosis device including an IoT sensor module installed in the refrigerating/freezing facility to be managed.
  • an alarm is sent to the customer terminal, so that the status of the refrigeration/freezing facility can be monitored in real time and a prompt response can be made when an abnormality occurs, and a repair request for the refrigeration/freezing facility is requested from the customer terminal receiving the alarm.
  • By providing repair services by matched engineers by matching engineers based on location information it is possible to minimize losses such as product disposal or damage by promptly repairing by professional personnel in case of sudden breakdown.
  • Its purpose is to provide a location-based refrigeration/freezing facility repair matching system using IoT technology.
  • the location-based refrigeration/freezing facility repair matching system using IoT technology for achieving the above object is,
  • Matching server that matches refrigeration/freezing equipment and engineers in need of repair
  • An automatic diagnosis device including an IoT sensor module installed in a refrigerating/freezing facility to be managed and including a temperature sensor for measuring the temperature of the refrigerating/freezing facility, checking the measured temperature and automatically diagnosing the state;
  • a customer terminal requesting repairs for refrigerating/freezing equipment that needs repair
  • An engineer's terminal that provides repair services for the refrigerating/freezing equipment, and includes an engineer's terminal that transmits location information to the matching server;
  • the matching server The matching server,
  • an engineer management unit registering and managing engineer information and receiving and managing location information from the engineer terminal;
  • a monitoring unit that monitors the state of the refrigerating/refrigerating facility equipped with the automatic diagnosis device and sends an alarm to a customer terminal of a customer having an abnormal refrigerating/refrigerating facility;
  • facility information including the location of the refrigerating/refrigerating facility requested for repair and details of the occurrence of the abnormality, and the above a matching unit that matches engineers using engineer information and location information managed by the engineer management unit;
  • a repair management unit configured to transmit a matching result to the customer terminal and the engineer terminal according to the matched result by the matching unit, and reserve, process, and manage the repair service of the refrigerating/freezing facility provided by the engineer. characterized by its composition.
  • the automatic diagnosis device Preferably, the automatic diagnosis device
  • Sensing information including the temperature measured by the IoT sensor module is transmitted to the monitoring unit and can be remotely controlled by the monitoring unit.
  • the monitoring unit Preferably, the monitoring unit,
  • a regular inspection alarm is sent to the customer terminal, and an engineer according to automatic remote diagnosis and engineer matching according to the remote control of the automatic diagnosis device received from the customer terminal
  • the automatic remote diagnosis or engineer matching may be processed according to a selection of one of diagnosis.
  • the engineer management unit Preferably, the engineer management unit, the engineer management unit, the engineer management unit, and
  • the matching server Preferably, the matching server,
  • It may further include a state prediction unit that predicts a state of the refrigeration/freezing facility by learning a usage pattern including a set temperature, open frequency, and open time of the refrigerating/freezing facility based on AI.
  • the state prediction unit More preferably, the state prediction unit,
  • the monitoring unit includes
  • An inspection request alarm may be transmitted to the customer terminal according to a result predicted by the state prediction unit.
  • the matching server Preferably, the matching server,
  • a web/app management unit providing a quote, repair details, and payment details for the repair of the refrigerating/freezing equipment through the web page and/or application may be further included.
  • a parts platform operation server that is linked to the matching server and operates a parts platform through which parts suppliers supplying parts used in the refrigeration/freezing equipment and the engineer terminal can connect to buy and sell parts in a direct transaction method. can do.
  • the condition of the refrigerating/freezing facility is controlled through an automatic diagnosis device including an IoT sensor module installed in the refrigerating/freezing facility to be managed.
  • an automatic diagnosis device including an IoT sensor module installed in the refrigerating/freezing facility to be managed.
  • the status of the refrigeration/freezing facility can be monitored in real time and a quick response can be made when an error occurs, and the customer terminal receiving the alarm can repair the refrigeration/freezing facility.
  • FIG. 1 is a diagram showing the configuration of a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
  • FIG. 2 is a diagram showing a detailed configuration of a matching server in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
  • FIG. 3 is a view showing, for example, a screen of a customer terminal on which a customer application is executed in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
  • FIG. 4 is a view showing, for example, a screen of a customer terminal requesting repair in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
  • FIG. 5 is a view showing, for example, a screen of a customer terminal providing quote information in a location-based refrigerating/refrigerating facility repair matching system using IoT technology according to an embodiment of the present invention.
  • FIG. 6 is a view showing, for example, a screen of a customer terminal providing repair details in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
  • FIG. 7 is a view showing a configuration including a component platform operating server in a location-based refrigerating/refrigerating facility repair matching system using IoT technology according to an embodiment of the present invention.
  • the location-based refrigerating/freezing facility repair matching system using IoT technology includes a matching server 100, an automatic diagnosis device 200, and a customer terminal 300. and an engineer terminal 400.
  • the matching server 100 includes the IoT sensor module 210 installed in the refrigerating/freezing facility to be managed, and the automatic diagnosis device 200 and the network for checking the measured temperature and automatically diagnosing the state.
  • refrigeration/freezing facilities are monitored from a remote location through communication, and when an error occurs, communication is made between the customer terminal 300 and the engineer terminal 400 to match the refrigeration/freezing facilities that need repair based on location with serviceable engineers, and matched It is possible to provide prompt repair service by an engineer.
  • the network is a wired network such as a Local Area Network (LAN), a Wide Area Network (WAN) or a Value Added Network (VAN), a mobile radio communication network, a satellite communication network, It can be implemented in all types of wireless networks such as Bluetooth, Wibro (Wireless Broadband Internet), HSDPA (High Speed Downlink Packet Access), LTE (Long Term Evolution), 5G (5th Generation Mobile Telecommunication), and the like.
  • LAN Local Area Network
  • WAN Wide Area Network
  • VAN Value Added Network
  • a mobile radio communication network a satellite communication network
  • Wibro Wireless Broadband Internet
  • HSDPA High Speed Downlink Packet Access
  • LTE Long Term Evolution
  • 5G Fifth Generation Mobile Telecommunication
  • the matching server 100 may match a refrigerating/freezing facility requiring repair with an engineer.
  • the matching server 100 may operate a matching platform so that the customer terminal 300 and the engineer terminal 400 may access and use customer service and engineer service, respectively, and the matching platform may be implemented as a web page or application. .
  • a detailed configuration of the matching server 100 will be described later with reference to FIG. 2 .
  • the automatic diagnosis device 200 includes an IoT sensor module 210 including a temperature sensor installed in the refrigerating/freezing facility to be managed and measuring the temperature of the refrigerating/freezing facility, and checks the measured temperature and automatically condition can be diagnosed.
  • the refrigerating/freezing facilities to be managed include facilities installed by companies or engineers associated with the matching server 100, rental facilities managed by the matching server 100, and management fees requested by the matching server 100. It may be the facility of the customer who paid for .
  • the automatic diagnosis device 200 may transmit sensing information including the temperature measured by the IoT sensor module 210 to the matching server 100 .
  • the IoT sensor module 210 includes a temperature sensor for measuring the inside and/or outside temperature of the refrigerating/freezing facility, a door sensor for recognizing the opening and closing of the door of the refrigerating/freezing facility, and a gas condition for measuring the gas condition inside the refrigerating/freezing facility.
  • a chemical sensor may be further included.
  • the automatic diagnosis device 200 may be remotely controlled by the matching server 100 .
  • the matching server 100 For example, by remotely receiving an automatic diagnosis signal from the matching server 100, performing a diagnosis function for diagnosing conditions including motor driving status and cold air output status of refrigerating/freezing equipment, and sending the diagnosis result to the matching server. (100).
  • the customer terminal 300 may request repair of a refrigerating/freezing facility requiring repair.
  • the customer terminal 300 installs the customer application 310, receives and checks the monitoring result of the refrigeration/freezing facility from the matching server 100, or receives an alarm when an abnormality occurs, and can perform regular inspection or repairs can be requested.
  • Customers can use the application 310 for customers to check refrigeration/freezing facilities owned, leased, or in use for each facility and store, and can manage them in an integrated manner.
  • the engineer's terminal 400 is an engineer's terminal that provides repair services for refrigerating/freezing facilities, and may transmit location information to the matching server 100 .
  • the engineer terminal 400 may install the engineer application 410 and upload engineer information including field of expertise, service field, license, work area, repair schedule information, etc. to the matching server 100, and periodically The current location information may be transmitted to the matching server 100 so that an urgent repair request is matched based on the location.
  • the engineer uses the application 410 for engineers to receive information about refrigerating/freezing equipment that needs repair from the matching server 100, or to upload a quote or repair details according to the matching of the matching server 100, and to receive repair costs Engineer services are available.
  • the customer terminal 300 and the engineer terminal 400 may be implemented as various electronic devices.
  • the electronic device includes a smartphone, a tablet PC (personal computer), a mobile phone, a video phone, an e-book reader, a desktop PC, a laptop PC, a netbook computer, and a workstation. ), a server, a personal digital assistant (PDA), a media box, a game console, an electronic dictionary, or a wearable device, and the wearable device may be an accessory type (eg, a watch, a ring, Bracelets, anklets, necklaces, glasses, contact lenses, or head-mounted-devices (HMDs), integrated into textiles or clothing (e.g. electronic garments), body-worn (e.g. skin pads or tattoo), or a bio-implantable circuit
  • the electronic device is not limited to the devices described above, and may be a combination of two or more of the various devices described above. there is.
  • the matching server 100 of the location-based refrigerating/freezing facility repair matching system using IoT technology includes an engineer management unit 110, a monitoring unit 120, It may include a matching unit 130 and a repair management unit 140, and may further include a state prediction unit 150 and a web/app management unit 160.
  • the engineer manager 110 may register and manage engineer information, and may receive and manage location information from the engineer terminal 400 . More specifically, the engineer management unit 110 may verify management qualifications of refrigeration/freezing facilities, register verified engineers, and manage them as an engineer pool. That is, the engineer management unit 110 receives qualification information such as professional fields, service fields, qualifications, and history from the engineer terminal 400 to verify qualifications or training completion, and manages the verified engineers as an engineer pool to refrigerate / We can provide professional service for refrigeration equipment.
  • qualification information such as professional fields, service fields, qualifications, and history from the engineer terminal 400 to verify qualifications or training completion
  • the engineer management unit 110 receives work area, repair schedule information, current location information, etc., and interlocks with the matching unit 130, which will be described in detail later, so that the matching unit 130 configures the engineer's repair schedule. It is possible to match an engineer who can respond quickly considering information and current location information.
  • the monitoring unit 120 may monitor the state of the refrigerating/refrigerating facility equipped with the automatic diagnosis device 200 and send an alarm to the customer terminal 300 of the customer having the refrigerating/refrigerating facility in which an abnormality occurs.
  • the automatic diagnosis device 200 may transmit sensing information including the temperature measured by the IoT sensor module 210 to the monitoring unit 120 and may be remotely controlled by the monitoring unit 120 .
  • the monitoring unit 120 analyzes the sensing information received from the automatic diagnosis device 200 and monitors it in real time. /Alarms can be sent to managers of refrigeration facilities, etc.
  • the customer can check the real-time analysis result of the monitoring unit 120 through the customer terminal 300 .
  • the monitoring unit 120 transmits a regular inspection alarm to the customer terminal 300 when a predetermined period of regular inspection of the refrigeration/freezing facility arrives, and the automatic diagnosis device 200 received from the customer terminal 300 Automatic remote diagnosis or engineer matching may be processed according to selection of either one of automatic remote diagnosis according to remote control of the controller and engineer diagnosis according to engineer matching.
  • the automatic remote diagnosis means that the monitoring unit 120 transmits an automatic diagnosis signal to the automatic diagnosis device 200 to perform a diagnosis function by remote control, and receives and confirms the diagnosis result, which is a door using a door sensor.
  • the monitoring unit 120 may check the results by automatically diagnosing components or parts that may cause malfunctions or abnormalities, such as opening/closing state, motor driving state, cold air output state, and filter state.
  • the monitoring unit 120 may transmit an automatic remote diagnosis result to the customer terminal 300 and recommend countermeasures such as door open/close confirmation, filter cleaning, repair by an engineer, etc. according to the diagnosis result.
  • the customer terminal 300 selects engineer diagnosis or repair by an engineer, it is transmitted to the matching unit 130 to be described in detail below so that the engineer can match it.
  • the matching unit 130 when receiving a request for repair of the refrigerating/freezing facility in which an error has occurred from the customer terminal 300 that has received the alarm transmitted from the monitoring unit 120, determines the location of the refrigerating/freezing facility requested for repair and Engineers may be matched using facility information including details of the occurrence of the abnormality, engineer information managed by the engineer management unit 110, and location information.
  • FIG. 3 is a view showing, for example, a screen of a customer terminal 300 on which a customer application 310 is executed in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
  • 4 is a view showing, for example, a screen of a customer terminal 300 requesting repair in the location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
  • an initial screen as shown in FIG. 3 is output.
  • Customers can request repairs for refrigeration/freezing equipment using the “AS Request” menu.
  • FIG. 3 a repair request screen as shown in FIG. 4 is output, and the customer can input details to request repair.
  • the customer terminal 300 may directly switch to the repair request screen as shown in FIG. 4 through the alarm received from the monitoring unit 120, and the type of business, symptom and detailed information, my location ( location of refrigerating/freezing equipment requiring repair), etc. can be automatically entered.
  • the matching unit 130 when an emergency service is requested, an engineer who can provide the repair service most quickly using the repair schedule information and current location information of the engineer from the engineer pool managed by the engineer management unit 110. can be matched. Therefore, it is possible to quickly respond within the golden time using location information.
  • the matching unit 130 first transmits equipment information requested for repair to the engineer terminal 400 belonging to the engineer pool, receives a quote from the engineer terminal 400, and provides it to the customer terminal 300. Matching can also be done through a reverse auction, where the customer checks the quote and selects the engineer.
  • the repair management unit 140 transmits the matching result to the customer terminal 300 and the engineer terminal 400 according to the matched result in the matching unit 130, and repair service of the refrigerating/freezing facility provided by the engineer. You can apply, reserve, process and manage. That is, the repair management unit 140 may process an application or reservation and provide the engineer's current location, work details, etc. to the customer terminal 300 so that the repair service is provided by the engineer matched by the matching unit 130. . In addition, when an engineer uploads repair work photos, videos, texts, repair details, repair costs, etc. through the engineer terminal 400, the uploaded contents are stored by customer, engineer, facility, repair case, etc. and management, and may be provided according to the request of the customer terminal 300.
  • the state prediction unit 150 may predict the state of the refrigeration/freezing facility by learning a usage pattern including the set temperature, door open frequency, and open time of the refrigerating/freezing facility based on AI.
  • the usage pattern may be analyzed from sensing information measured by the IoT sensor module 210 installed in the corresponding refrigerating/freezing facility.
  • the AI algorithm used for learning may be a convolutional neural network (CNN), a recurrent neural network (RNN), a random forest, or the like, an artificial neural network combining CNN and long short-term memory (LSTM) RNN, You can also use a weighted random forest classifier (WRFR) or a cascade regression forest.
  • CNN convolutional neural network
  • RNN recurrent neural network
  • LSTM long short-term memory
  • the state prediction unit 150 further considers the installation location of the refrigeration/freezing facility (convenience store, mart, restaurant, cold storage, warehouse, air conditioner, vehicle, etc.) and the usage environment including weather The state is predicted, and the monitoring unit 120 may transmit an inspection request alarm to the customer terminal 300 according to the result predicted by the state prediction unit 150 .
  • the matching unit 130 performs an engineer matching for the inspection service so that the inspection service can be provided by the matched engineer. In this way, by requesting an inspection to the customer terminal 300 before a failure or abnormality occurs through the state prediction unit 150, it is possible to minimize damage due to failure of the refrigeration/freezing facility and reduce costs due to emergency repair. there is.
  • the web/app management unit 160 allows access to the customer terminal 300 and the engineer terminal 400 and provides a service related to refrigeration/freezing equipment repair, a web page for customers used by the customer terminal 300.
  • the application 310 and the engineer application 410 used by the engineer terminal 400 are operated, and quotations, repair details, and payment details for repairs of refrigeration / freezing equipment can be provided through a web page and / or an application there is.
  • FIG. 5 is a diagram showing, for example, a screen of a customer terminal 300 for which quotation information is provided in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention
  • FIG. 6 is a diagram showing, for example, a screen of a customer terminal 300 on which repair details are provided in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
  • the customer terminal 300 is operated by the web/app operation unit 160. Through a web page or a customer application 310, it is possible to check the quote or repair details.
  • the web/app operation unit 160 provides a payment process using a credit card, account transfer, pay point, etc. to the customer terminal 300 so that the customer can pay for repair costs on the web page or customer application 310. It is possible to process and allow engineers to receive repair costs through a web page or an application for engineers 410 .
  • FIG. 7 is a diagram showing a configuration including a part platform operating server 500 in a location-based refrigerating/refrigerating facility repair matching system using IoT technology according to an embodiment of the present invention.
  • the location-based refrigerating/freezing facility repair matching system using IoT technology may further include a component platform operation server 500.
  • the parts platform operation server 500 is linked to the matching server 100, and the parts companies supplying parts used in refrigeration / freezing equipment and the engineer terminal 400 access and can buy and sell parts in a direct transaction method
  • a component platform 510 may be operated. That is, the parts platform 510 facilitates the supply and demand of parts used in refrigeration/freezing equipment, and enables customers to easily grasp the price of parts, etc., thereby increasing the transparency of repair costs and repair details.
  • an automatic diagnosis device including the IoT sensor module 210 installed in the refrigerating/freezing facility to be managed.
  • the state of the refrigerating / freezing facility can be monitored in real time and respond quickly when an abnormality occurs,
  • matching an engineer based on location information and providing a repair service by the matched engineer in the event of a sudden breakdown, professional personnel By ensuring that repairs are carried out quickly, losses such as product disposal or damage can be minimized.
  • the present invention may include a computer-readable medium including program instructions for performing operations implemented in various communication terminals.
  • computer-readable media include magnetic media such as hard disks, floppy disks, and magnetic tapes, optical media such as CD_ROMs and DVDs, and floptical disks. It may include hardware devices specially configured to store and execute program instructions, such as magneto-optical media and ROM, RAM, flash memory, and the like.
  • Such computer-readable media may include program instructions, data files, data structures, etc. alone or in combination.
  • program instructions recorded on a computer-readable medium may be specially designed and configured to implement the present invention, or may be known and usable to those skilled in computer software.
  • it may include high-level language codes that can be executed by a computer using an interpreter, as well as machine language codes generated by a compiler.

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Abstract

According to a location-based refrigerating/freezing facility repair matching system of the present invention, the state of a refrigerating/freezing facility is monitored through an automatic diagnostic device including an IoT sensor module installed in the refrigerating/freezing facility to be monitored and an alarm is transmitted to a customer terminal when abnormality occurs, so that monitoring of the state of the refrigerating/freezing facility in real time and rapid response when abnormality occurs can be achieved, and when a request for repairing the refrigerating/freezing facility is received from the customer terminal that has received an alarm, an engineer is matched on the basis of location information, and a repair service by the matched engineer is provided, so that rapid repair can be provided by a professional worker when an abrupt failure occurs, thereby minimizing loss such as damage to the product or having to discard the product.

Description

IOT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템Location-based refrigeration/freezing facility repair matching system using IOT technology
본 발명은 냉장/냉동 설비 수리 매칭 시스템에 관한 것으로서, 보다 구체적으로는 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에 관한 것이다.The present invention relates to a refrigerating/freezing facility repair matching system, and more particularly, to a location-based refrigerating/refrigerating facility repair matching system using IoT technology.
냉장/냉동 설비는 식품이나 약품 등을 보관하기 위한 냉장고, 냉동고 등을 포함하며, 실내 냉방을 위한 에어컨 등의 설비도 포함할 수 있다. 최근에는 로컬푸드의 확산, 수산물 저온 유통체계 구축, 신선식품의 새벽 배송 등에 대한 수요가 높아지면서 콜드체인이 본격화되어, 이동식 냉장/냉동 설비도 포함하게 되었다. 또한, 지구온난화 등으로 인해 냉장/냉동 설비에 대한 요구 및 유지관리 비용은 더욱 증가할 것으로 예상되고 있다.Refrigerating/freezing facilities include refrigerators and freezers for storing food or medicine, and may also include facilities such as air conditioners for indoor cooling. Recently, as the demand for local food spread, the establishment of a low-temperature distribution system for aquatic products, and early morning delivery of fresh food has increased, the cold chain has been in full swing, and mobile refrigeration/freezing facilities have also been included. In addition, it is expected that the demand for and maintenance costs for refrigeration/freezing facilities will further increase due to global warming and the like.
그러나 냉장/냉동 설비에 있어서 전문 업체와 전문 인력은 부족한 형편으로, 특히 여름철에 소비자 불만족이 급증하는 경향이 있다. 예를 들어, 인력 부족으로 인한 신속하지 못한 대응, 투명하지 않은 수리비, 수리 내역 확인 불가, 엔지니어 전문성 확인 불가 등이 불만족 이유로 손꼽힌다. 또한, 냉장/냉동 설비는 고장 시에 식품이나 약품 등이 변질되어 회복 불가능한 손실을 입을 수 있으므로 신속한 대응이 필요한데도, 이상 유무를 실시간으로 확인할 수 있는 시스템이 구축되어 있지 않은 문제가 있다.However, in the case of refrigeration/freezing facilities, there is a shortage of specialized companies and professional manpower, and consumer dissatisfaction tends to increase rapidly, especially in summer. For example, the reasons for dissatisfaction include slow response due to lack of manpower, non-transparent repair costs, inability to verify repair history, and inability to verify engineer expertise. In addition, since refrigeration/freezing facilities may suffer irrecoverable losses due to deterioration of food or medicine in the event of a failure, there is a problem in that a system capable of checking abnormalities in real time is not established even though rapid response is required.
따라서 갑작스러운 고장 발생 시 전문성 있는 인력에 의해 신속하게 수리가 이루어지고, 수리비와 수리 내역 등을 투명하게 관리할 수 있으며, 냉장/냉동 설비의 상태를 신속하게 파악할 수 있는 기술의 개발이 필요한 실정이다.Therefore, it is necessary to develop a technology that can promptly repair by professional personnel in the event of a sudden breakdown, transparently manage repair costs and repair details, and quickly grasp the status of refrigeration/freezing facilities. .
한편, 본 발명과 관련된 선행기술로서, 공개특허 제10-2002-0004925호(발명의 명칭: 인터넷을 이용한 냉장 및 냉동 종합병원 서비스 시스템, 공개일자: 2002년 01월 16일) 등이 개시된 바 있다.On the other hand, as prior art related to the present invention, Patent Publication No. 10-2002-0004925 (Title of Invention: Refrigeration and Refrigeration General Hospital Service System Using Internet, Publication Date: January 16, 2002) has been disclosed. .
본 발명은 기존에 제안된 방법들의 상기와 같은 문제점들을 해결하기 위해 제안된 것으로서, 관리 대상이 되는 냉장/냉동 설비에 설치된 IoT 센서 모듈을 포함하는 자동 진단 장치를 통해 냉장/냉동 설비의 상태를 모니터링하고, 이상이 발생하면 고객 단말기에 알람을 송신함으로써, 냉장/냉동 설비의 상태를 실시간으로 모니터링하고 이상 발생 시 신속하게 대응할 수 있으며, 알람을 수신한 고객 단말기로부터 냉장/냉동 설비에 대한 수리를 요청받아 위치 정보를 기반으로 엔지니어를 매칭하여 매칭된 엔지니어에 의한 수리 서비스를 제공함으로써, 갑작스러운 고장 발생 시 전문성 있는 인력에 의해 신속하게 수리가 이루어지도록 하여 상품 폐기나 훼손 등의 손실을 최소화할 수 있는, IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템을 제공하는 것을 그 목적으로 한다.The present invention is proposed to solve the above problems of the previously proposed methods, and monitors the state of the refrigerating/freezing facility through an automatic diagnosis device including an IoT sensor module installed in the refrigerating/freezing facility to be managed. When an abnormality occurs, an alarm is sent to the customer terminal, so that the status of the refrigeration/freezing facility can be monitored in real time and a prompt response can be made when an abnormality occurs, and a repair request for the refrigeration/freezing facility is requested from the customer terminal receiving the alarm. By providing repair services by matched engineers by matching engineers based on location information, it is possible to minimize losses such as product disposal or damage by promptly repairing by professional personnel in case of sudden breakdown. , Its purpose is to provide a location-based refrigeration/freezing facility repair matching system using IoT technology.
상기한 목적을 달성하기 위한 본 발명의 특징에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템은,The location-based refrigeration/freezing facility repair matching system using IoT technology according to the features of the present invention for achieving the above object is,
냉장/냉동 설비 수리 매칭 시스템으로서,As a refrigeration/freezing facility repair matching system,
수리가 필요한 냉장/냉동 설비와 엔지니어를 매칭하는 매칭 서버;Matching server that matches refrigeration/freezing equipment and engineers in need of repair;
관리 대상이 되는 냉장/냉동 설비에 설치되어 상기 냉장/냉동 설비의 온도를 측정하는 온도 센서를 포함하는 IoT 센서 모듈을 포함하며, 측정된 온도를 확인하고 자동으로 상태를 진단하는 자동 진단 장치;An automatic diagnosis device including an IoT sensor module installed in a refrigerating/freezing facility to be managed and including a temperature sensor for measuring the temperature of the refrigerating/freezing facility, checking the measured temperature and automatically diagnosing the state;
수리가 필요한 냉장/냉동 설비에 대한 수리를 요청하는 고객 단말기; 및A customer terminal requesting repairs for refrigerating/freezing equipment that needs repair; and
상기 냉장/냉동 설비를 대상으로 하는 수리 서비스를 제공하는 엔지니어의 단말기로, 상기 매칭 서버에 위치 정보를 송신하는 엔지니어 단말기를 포함하며,An engineer's terminal that provides repair services for the refrigerating/freezing equipment, and includes an engineer's terminal that transmits location information to the matching server;
상기 매칭 서버는,The matching server,
엔지니어 정보를 등록 및 관리하며, 상기 엔지니어 단말기로부터 위치 정보를 수신해 관리하는 엔지니어 관리부;an engineer management unit registering and managing engineer information and receiving and managing location information from the engineer terminal;
상기 자동 진단 장치가 구비된 냉장/냉동 설비의 상태를 모니터링하고, 이상이 발생한 냉장/냉동 설비를 보유한 고객의 고객 단말기에 알람을 송신하는 모니터링부;a monitoring unit that monitors the state of the refrigerating/refrigerating facility equipped with the automatic diagnosis device and sends an alarm to a customer terminal of a customer having an abnormal refrigerating/refrigerating facility;
상기 모니터링부에서 송신한 알람을 수신한 고객 단말기로부터 상기 이상이 발생한 냉장/냉동 설비에 대한 수리를 요청받으면, 상기 수리가 요청된 냉장/냉동 설비의 위치 및 발생한 이상 내용을 포함하는 설비 정보와 상기 엔지니어 관리부가 관리하는 엔지니어 정보 및 위치 정보를 사용해 엔지니어를 매칭하는 매칭부; 및When a request for repair of the refrigerating/freezing facility in which the above abnormality has occurred is received from the customer terminal receiving the alarm transmitted from the monitoring unit, facility information including the location of the refrigerating/refrigerating facility requested for repair and details of the occurrence of the abnormality, and the above a matching unit that matches engineers using engineer information and location information managed by the engineer management unit; and
상기 매칭부에서 매칭된 결과에 따라, 상기 고객 단말기 및 엔지니어 단말기에 매칭 결과를 송신하고, 상기 엔지니어에 의해 제공되는 상기 냉장/냉동 설비의 수리 서비스를 예약, 처리 및 관리하는 수리 관리부를 포함하는 것을 그 구성상의 특징으로 한다.A repair management unit configured to transmit a matching result to the customer terminal and the engineer terminal according to the matched result by the matching unit, and reserve, process, and manage the repair service of the refrigerating/freezing facility provided by the engineer. characterized by its composition.
바람직하게는, 상기 자동 진단 장치는,Preferably, the automatic diagnosis device,
상기 IoT 센서 모듈에서 측정된 온도를 포함하는 센싱 정보를 상기 모니터링부에 전송하며, 상기 모니터링부에 의해 원격 제어될 수 있다.Sensing information including the temperature measured by the IoT sensor module is transmitted to the monitoring unit and can be remotely controlled by the monitoring unit.
바람직하게는, 상기 모니터링부는,Preferably, the monitoring unit,
상기 냉장/냉동 설비에 대한 미리 정해진 정기점검 시기가 도래하면 상기 고객 단말기에 정기점검 알람을 송신하고, 상기 고객 단말기로부터 수신한 상기 자동 진단 장치의 원격 제어에 따른 자동 원격 진단 및 엔지니어 매칭에 따른 엔지니어 진단 중 어느 하나의 선택에 따라 상기 자동 원격 진단 또는 엔지니어 매칭을 처리할 수 있다.When a predetermined regular inspection period for the refrigeration/freezing facility arrives, a regular inspection alarm is sent to the customer terminal, and an engineer according to automatic remote diagnosis and engineer matching according to the remote control of the automatic diagnosis device received from the customer terminal The automatic remote diagnosis or engineer matching may be processed according to a selection of one of diagnosis.
바람직하게는, 상기 엔지니어 관리부는,Preferably, the engineer management unit,
냉장/냉동 설비의 관리 자격을 검증하고, 검증된 엔지니어를 등록해 엔지니어 풀로 관리할 수 있다.Qualifications for managing refrigeration/freezing facilities can be verified, and verified engineers can be registered and managed as an engineer pool.
바람직하게는, 상기 매칭 서버는,Preferably, the matching server,
상기 냉장/냉동 설비의 설정 온도, 오픈 빈도 및 오픈 시간을 포함하는 사용 패턴을 AI 기반으로 학습하여 상기 냉장/냉동 설비의 상태를 예측하는 상태 예측부를 더 포함할 수 있다.It may further include a state prediction unit that predicts a state of the refrigeration/freezing facility by learning a usage pattern including a set temperature, open frequency, and open time of the refrigerating/freezing facility based on AI.
더욱 바람직하게는, 상기 상태 예측부는,More preferably, the state prediction unit,
상기 냉장/냉동 설비의 설치 위치 및 날씨를 포함하는 사용 환경을 더 고려해 상기 냉장/냉동 설비의 상태를 예측하며,Predicting the state of the refrigerating / freezing equipment in consideration of the installation location of the refrigerating / freezing equipment and the use environment including the weather,
상기 모니터링부는,The monitoring unit,
상기 상태 예측부에서 예측된 결과에 따라 상기 고객 단말기에 점검 요청 알람을 송신할 수 있다.An inspection request alarm may be transmitted to the customer terminal according to a result predicted by the state prediction unit.
바람직하게는, 상기 매칭 서버는,Preferably, the matching server,
상기 고객 단말기 및 엔지니어 단말기의 접속을 허용하고 상기 냉장/냉동 설비의 수리와 관련된 서비스를 제공하는 웹 페이지, 상기 고객 단말기가 사용하는 고객용 애플리케이션 및 상기 엔지니어 단말기가 사용하는 엔지니어용 애플리케이션을 운영하며, 상기 냉장/냉동 설비의 수리에 대한 견적서, 수리 내역 및 결제 내역을 상기 웹 페이지 및/또는 애플리케이션을 통해 제공하는 웹/앱 운영부를 더 포함할 수 있다.Operating a web page that allows access to the customer terminal and the engineer terminal and provides services related to the repair of the refrigerating/freezing equipment, a customer application used by the customer terminal, and an engineer application used by the engineer terminal, A web/app management unit providing a quote, repair details, and payment details for the repair of the refrigerating/freezing equipment through the web page and/or application may be further included.
바람직하게는,Preferably,
상기 매칭 서버와 연계되며, 상기 냉장/냉동 설비에 사용되는 부품을 공급하는 부품 업체와 상기 엔지니어 단말기가 접속해, 직거래 방식으로 부품을 매매할 수 있는 부품 플랫폼을 운영하는 부품 플랫폼 운영 서버를 더 포함할 수 있다.A parts platform operation server that is linked to the matching server and operates a parts platform through which parts suppliers supplying parts used in the refrigeration/freezing equipment and the engineer terminal can connect to buy and sell parts in a direct transaction method. can do.
본 발명에서 제안하고 있는 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에 따르면, 관리 대상이 되는 냉장/냉동 설비에 설치된 IoT 센서 모듈을 포함하는 자동 진단 장치를 통해 냉장/냉동 설비의 상태를 모니터링하고, 이상이 발생하면 고객 단말기에 알람을 송신함으로써, 냉장/냉동 설비의 상태를 실시간으로 모니터링하고 이상 발생 시 신속하게 대응할 수 있으며, 알람을 수신한 고객 단말기로부터 냉장/냉동 설비에 대한 수리를 요청받아 위치 정보를 기반으로 엔지니어를 매칭하여 매칭된 엔지니어에 의한 수리 서비스를 제공함으로써, 갑작스러운 고장 발생 시 전문성 있는 인력에 의해 신속하게 수리가 이루어지도록 하여 상품 폐기나 훼손 등의 손실을 최소화할 수 있다.According to the location-based refrigerating/freezing facility repair matching system using the IoT technology proposed in the present invention, the condition of the refrigerating/freezing facility is controlled through an automatic diagnosis device including an IoT sensor module installed in the refrigerating/freezing facility to be managed. By monitoring and sending an alarm to the customer terminal when an error occurs, the status of the refrigeration/freezing facility can be monitored in real time and a quick response can be made when an error occurs, and the customer terminal receiving the alarm can repair the refrigeration/freezing facility. by matching engineers based on location information, and providing repair services by matched engineers, minimizing losses such as product disposal or damage by promptly repairing by professional personnel in the event of a sudden breakdown. can
도 1은 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템의 구성을 도시한 도면.1 is a diagram showing the configuration of a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
도 2는 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서, 매칭 서버의 세부적인 구성을 도시한 도면.2 is a diagram showing a detailed configuration of a matching server in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
도 3은 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서, 고객용 애플리케이션이 실행된 고객 단말기의 화면을 예를 들어 도시한 도면.3 is a view showing, for example, a screen of a customer terminal on which a customer application is executed in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
도 4는 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서, 수리를 요청하는 고객 단말기의 화면을 예를 들어 도시한 도면.4 is a view showing, for example, a screen of a customer terminal requesting repair in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
도 5는 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서, 견적 정보가 제공되는 고객 단말기의 화면을 예를 들어 도시한 도면.5 is a view showing, for example, a screen of a customer terminal providing quote information in a location-based refrigerating/refrigerating facility repair matching system using IoT technology according to an embodiment of the present invention.
도 6은 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서, 수리 내역이 제공되는 고객 단말기의 화면을 예를 들어 도시한 도면.6 is a view showing, for example, a screen of a customer terminal providing repair details in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
도 7은 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서, 부품 플랫폼 운영 서버를 포함하는 구성을 도시한 도면.7 is a view showing a configuration including a component platform operating server in a location-based refrigerating/refrigerating facility repair matching system using IoT technology according to an embodiment of the present invention.
<부호의 설명><Description of codes>
100: 매칭 서버100: matching server
110: 엔지니어 관리부110: Engineer management department
120: 모니터링부120: monitoring unit
130: 매칭부130: matching unit
140: 수리 관리부140: repair management department
150: 상태 예측부150: state prediction unit
160: 웹/앱 운영부160: web/app operation department
200: 자동 진단 장치200: automatic diagnosis device
210: IoT 센서 모듈210: IoT sensor module
300: 고객 단말기300: customer terminal
310: 고객용 애플리케이션310: application for customers
400: 엔지니어 단말기400: engineer terminal
410: 엔지니어용 애플리케이션410: application for engineers
500: 부품 플랫폼 운영 서버500: component platform operating server
510: 부품 플랫폼510: part platform
이하, 첨부된 도면을 참조하여 본 발명이 속하는 기술분야에서 통상의 지식을 가진 자가 본 발명을 용이하게 실시할 수 있도록 바람직한 실시예를 상세히 설명한다. 다만, 본 발명의 바람직한 실시예를 상세하게 설명함에 있어, 관련된 공지 기능 또는 구성에 대한 구체적인 설명이 본 발명의 요지를 불필요하게 흐릴 수 있다고 판단되는 경우에는 그 상세한 설명을 생략한다. 또한, 유사한 기능 및 작용을 하는 부분에 대해서는 도면 전체에 걸쳐 동일한 부호를 사용한다.Hereinafter, preferred embodiments will be described in detail so that those skilled in the art can easily practice the present invention with reference to the accompanying drawings. However, in describing a preferred embodiment of the present invention in detail, if it is determined that a detailed description of a related known function or configuration may unnecessarily obscure the gist of the present invention, the detailed description will be omitted. In addition, the same reference numerals are used throughout the drawings for parts having similar functions and actions.
덧붙여, 명세서 전체에서, 어떤 부분이 다른 부분과 ‘연결’ 되어 있다고 할 때, 이는 ‘직접적으로 연결’ 되어 있는 경우뿐만 아니라, 그 중간에 다른 소자를 사이에 두고 ‘간접적으로 연결’ 되어 있는 경우도 포함한다. 또한, 어떤 구성요소를 ‘포함’ 한다는 것은, 특별히 반대되는 기재가 없는 한 다른 구성요소를 제외하는 것이 아니라 다른 구성요소를 더 포함할 수 있다는 것을 의미한다.In addition, throughout the specification, when a part is said to be 'connected' to another part, this is not only the case where it is 'directly connected', but also the case where it is 'indirectly connected' with another element in between. include In addition, 'including' a certain component means that other components may be further included, rather than excluding other components unless otherwise specified.
도 1은 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템의 구성을 도시한 도면이다. 도 1에 도시된 바와 같이, 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템은, 매칭 서버(100), 자동 진단 장치(200), 고객 단말기(300) 및 엔지니어 단말기(400)를 포함하여 구성될 수 있다.1 is a diagram showing the configuration of a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention. As shown in FIG. 1, the location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention includes a matching server 100, an automatic diagnosis device 200, and a customer terminal 300. and an engineer terminal 400.
즉, 매칭 서버(100)는, 관리 대상이 되는 냉장/냉동 설비에 설치된 IoT 센서 모듈(210)을 포함하며, 측정된 온도를 확인하고 자동으로 상태를 진단하는 자동 진단 장치(200)와 네트워크를 통해 통신하여 원격지에서 냉장/냉동 설비를 모니터링하며, 이상 발생 시 고객 단말기(300)와 엔지니어 단말기(400)와 통신해 위치 기반으로 수리가 필요한 냉장/냉동 설비와 서비스 가능한 엔지니어를 매칭하여, 매칭된 엔지니어에 의한 신속한 수리 서비스 제공이 가능하도록 할 수 있다.That is, the matching server 100 includes the IoT sensor module 210 installed in the refrigerating/freezing facility to be managed, and the automatic diagnosis device 200 and the network for checking the measured temperature and automatically diagnosing the state. refrigeration/freezing facilities are monitored from a remote location through communication, and when an error occurs, communication is made between the customer terminal 300 and the engineer terminal 400 to match the refrigeration/freezing facilities that need repair based on location with serviceable engineers, and matched It is possible to provide prompt repair service by an engineer.
여기서, 네트워크는 근거리 통신망(Local Area Network; LAN), 광역 통신망(Wide Area Network; WAN) 또는 부가가치 통신망(Value Added Network; VAN) 등과 같은 유선 네트워크나 이동 통신망(mobile radio communication network), 위성 통신망, 블루투스(Bluetooth), Wibro(Wireless Broadband Internet), HSDPA(High Speed Downlink Packet Access), LTE(Long Term Evolution), 5G(5th Generation Mobile Telecommunication) 등과 같은 모든 종류의 무선 네트워크로 구현될 수 있다.Here, the network is a wired network such as a Local Area Network (LAN), a Wide Area Network (WAN) or a Value Added Network (VAN), a mobile radio communication network, a satellite communication network, It can be implemented in all types of wireless networks such as Bluetooth, Wibro (Wireless Broadband Internet), HSDPA (High Speed Downlink Packet Access), LTE (Long Term Evolution), 5G (5th Generation Mobile Telecommunication), and the like.
이하에서는, 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템을 구성하는 각 구성요소에 대해 상세히 설명하도록 한다.Hereinafter, each component constituting the location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention will be described in detail.
매칭 서버(100)는, 수리가 필요한 냉장/냉동 설비와 엔지니어를 매칭할 수 있다. 매칭 서버(100)는 고객 단말기(300)와 엔지니어 단말기(400)가 접속해 각각 고객 서비스 및 엔지니어 서비스를 사용할 수 있도록 매칭 플랫폼을 운영할 수 있으며, 매칭 플랫폼은 웹 페이지 또는 애플리케이션으로 구현될 수 있다. 매칭 서버(100)의 세부적인 구성에 대해서는 추후 도 2를 참조하여 상세히 설명하도록 한다.The matching server 100 may match a refrigerating/freezing facility requiring repair with an engineer. The matching server 100 may operate a matching platform so that the customer terminal 300 and the engineer terminal 400 may access and use customer service and engineer service, respectively, and the matching platform may be implemented as a web page or application. . A detailed configuration of the matching server 100 will be described later with reference to FIG. 2 .
자동 진단 장치(200)는, 관리 대상이 되는 냉장/냉동 설비에 설치되어 냉장/냉동 설비의 온도를 측정하는 온도 센서를 포함하는 IoT 센서 모듈(210)을 포함하며, 측정된 온도를 확인하고 자동으로 상태를 진단할 수 있다. 여기서, 관리 대상이 되는 냉장/냉동 설비는, 매칭 서버(100)와 연계된 업체 또는 엔지니어에 의해 설치된 설비, 매칭 서버(100)에서 관리하는 임대 설비, 매칭 서버(100)에 관리를 의뢰하고 관리비를 결제한 고객의 설비 등일 수 있다.The automatic diagnosis device 200 includes an IoT sensor module 210 including a temperature sensor installed in the refrigerating/freezing facility to be managed and measuring the temperature of the refrigerating/freezing facility, and checks the measured temperature and automatically condition can be diagnosed. Here, the refrigerating/freezing facilities to be managed include facilities installed by companies or engineers associated with the matching server 100, rental facilities managed by the matching server 100, and management fees requested by the matching server 100. It may be the facility of the customer who paid for .
보다 구체적으로, 자동 진단 장치(200)는, IoT 센서 모듈(210)에서 측정된 온도를 포함하는 센싱 정보를 매칭 서버(100)에 전송할 수 있다. IoT 센서 모듈(210)은 냉장/냉동 설비의 내부 및/또는 외부의 온도를 측정하는 온도 센서 외에도, 냉장/냉동 설비의 문의 개폐를 인지하는 도어 센서, 냉장/냉동 설비 내부의 기체 상태를 측정하는 화학 센서 등을 더 포함할 수 있다.More specifically, the automatic diagnosis device 200 may transmit sensing information including the temperature measured by the IoT sensor module 210 to the matching server 100 . The IoT sensor module 210 includes a temperature sensor for measuring the inside and/or outside temperature of the refrigerating/freezing facility, a door sensor for recognizing the opening and closing of the door of the refrigerating/freezing facility, and a gas condition for measuring the gas condition inside the refrigerating/freezing facility. A chemical sensor may be further included.
또한, 자동 진단 장치(200)는, 매칭 서버(100)에 의해 원격 제어될 수 있다. 예를 들어, 매칭 서버(100)로부터 자동 진단 신호를 원격으로 수신해, 냉장/냉동 설비의 모터 구동 상태, 냉기 출력 상태 등을 포함하는 상태를 진단하는 진단 기능을 실행하고, 진단 결과를 매칭 서버(100)로 전송할 수 있다.Also, the automatic diagnosis device 200 may be remotely controlled by the matching server 100 . For example, by remotely receiving an automatic diagnosis signal from the matching server 100, performing a diagnosis function for diagnosing conditions including motor driving status and cold air output status of refrigerating/freezing equipment, and sending the diagnosis result to the matching server. (100).
고객 단말기(300)는, 수리가 필요한 냉장/냉동 설비에 대한 수리를 요청할 수 있다. 고객 단말기(300)는, 고객용 애플리케이션(310)을 설치하고, 매칭 서버(100)로부터 냉장/냉동 설비의 모니터링 결과를 수신해 확인하거나, 이상 발생 시 알람 등을 수신할 수 있고, 정기점검이나 수리를 요청할 수 있다. 고객은 고객용 애플리케이션(310)을 사용해 소유, 임대 또는 사용 중인 냉장/냉동 설비를 설비별 매장별로 확인하고, 통합 관리할 수 있다.The customer terminal 300 may request repair of a refrigerating/freezing facility requiring repair. The customer terminal 300 installs the customer application 310, receives and checks the monitoring result of the refrigeration/freezing facility from the matching server 100, or receives an alarm when an abnormality occurs, and can perform regular inspection or repairs can be requested. Customers can use the application 310 for customers to check refrigeration/freezing facilities owned, leased, or in use for each facility and store, and can manage them in an integrated manner.
엔지니어 단말기(400)는, 냉장/냉동 설비를 대상으로 하는 수리 서비스를 제공하는 엔지니어의 단말기로, 매칭 서버(100)에 위치 정보를 송신할 수 있다. 엔지니어 단말기(400)는, 엔지니어용 애플리케이션(410)을 설치하고, 매칭 서버(100)에 전문 분야, 서비스 분야, 자격증, 업무 지역, 수리 일정 정보 등을 포함하는 엔지니어 정보를 업로드할 수 있으며, 주기적으로 현재 위치 정보를 매칭 서버(100)에 송신해 위치 기반으로 긴급한 수리 요청이 매칭되도록 할 수 있다. 또한, 엔지니어는 엔지니어용 애플리케이션(410)을 사용해, 매칭 서버(100)로부터 수리가 필요한 냉장/냉동 설비에 대한 정보를 수신하거나, 매칭 서버(100)의 매칭에 따른 견적서나 수리 내역 업로드, 수리비 수령 등 엔지니어 서비스를 이용할 수 있다.The engineer's terminal 400 is an engineer's terminal that provides repair services for refrigerating/freezing facilities, and may transmit location information to the matching server 100 . The engineer terminal 400 may install the engineer application 410 and upload engineer information including field of expertise, service field, license, work area, repair schedule information, etc. to the matching server 100, and periodically The current location information may be transmitted to the matching server 100 so that an urgent repair request is matched based on the location. In addition, the engineer uses the application 410 for engineers to receive information about refrigerating/freezing equipment that needs repair from the matching server 100, or to upload a quote or repair details according to the matching of the matching server 100, and to receive repair costs Engineer services are available.
한편, 고객 단말기(300) 및 엔지니어 단말기(400)는 각종 전자 장치로 구현될 수 있다. 여기서, 전자 장치는 스마트폰, 태블릿(tablet) PC(personal computer), 이동 전화기, 영상 전화기, 전자책 리더기, 데스크탑(desktop) PC, 랩탑(laptop) PC, 넷북(netbook) 컴퓨터, 워크스테이션(workstation), 서버(server), PDA(personal digital assistant), 미디어 박스, 게임 콘솔, 전자사전 또는 웨어러블 장치(wearable device) 중 적어도 하나를 포함할 수 있으며, 웨어러블 장치는 액세서리형(예: 시계, 반지, 팔찌, 발찌, 목걸이, 안경, 콘택트렌즈, 또는 머리착용형 장치(HMD, head-mounted-device), 직물 또는 의류 일체형(예: 전자 의복), 신체 부착형(예: 스킨 패드(skin pad) 또는 문신), 또는 생체 이식형 회로(implantable circuit) 중 적어도 하나를 포함할 수 있다. 다양한 실시예들에서, 전자 장치는 전술한 기기들에 한정되지는 않으며, 전술한 다양한 장치 중 둘 이상의 조합일 수 있다.Meanwhile, the customer terminal 300 and the engineer terminal 400 may be implemented as various electronic devices. Here, the electronic device includes a smartphone, a tablet PC (personal computer), a mobile phone, a video phone, an e-book reader, a desktop PC, a laptop PC, a netbook computer, and a workstation. ), a server, a personal digital assistant (PDA), a media box, a game console, an electronic dictionary, or a wearable device, and the wearable device may be an accessory type (eg, a watch, a ring, Bracelets, anklets, necklaces, glasses, contact lenses, or head-mounted-devices (HMDs), integrated into textiles or clothing (e.g. electronic garments), body-worn (e.g. skin pads or tattoo), or a bio-implantable circuit In various embodiments, the electronic device is not limited to the devices described above, and may be a combination of two or more of the various devices described above. there is.
도 2는 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서, 매칭 서버(100)의 세부적인 구성을 도시한 도면이다. 도 2에 도시된 바와 같이, 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템의 매칭 서버(100)는, 엔지니어 관리부(110), 모니터링부(120), 매칭부(130) 및 수리 관리부(140)를 포함하여 구성될 수 있으며, 상태 예측부(150) 및 웹/앱 운영부(160)를 더 포함하여 구성될 수 있다.2 is a diagram showing a detailed configuration of the matching server 100 in the location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention. As shown in FIG. 2, the matching server 100 of the location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention includes an engineer management unit 110, a monitoring unit 120, It may include a matching unit 130 and a repair management unit 140, and may further include a state prediction unit 150 and a web/app management unit 160.
엔지니어 관리부(110)는, 엔지니어 정보를 등록 및 관리하며, 엔지니어 단말기(400)로부터 위치 정보를 수신해 관리할 수 있다. 보다 구체적으로, 엔지니어 관리부(110)는, 냉장/냉동 설비의 관리 자격을 검증하고, 검증된 엔지니어를 등록해 엔지니어 풀로 관리할 수 있다. 즉, 엔지니어 관리부(110)는, 엔지니어 단말기(400)로부터 전문 분야, 서비스 분야, 자격증, 이력 등의 자격 정보를 수신해 자격증이나 교육 수료 등을 검증하고, 검증된 엔지니어를 엔지니어 풀로 관리하여 냉장/냉동 설비에 대한 전문적인 서비스가 가능하도록 할 수 있다.The engineer manager 110 may register and manage engineer information, and may receive and manage location information from the engineer terminal 400 . More specifically, the engineer management unit 110 may verify management qualifications of refrigeration/freezing facilities, register verified engineers, and manage them as an engineer pool. That is, the engineer management unit 110 receives qualification information such as professional fields, service fields, qualifications, and history from the engineer terminal 400 to verify qualifications or training completion, and manages the verified engineers as an engineer pool to refrigerate / We can provide professional service for refrigeration equipment.
실시예에 따라서, 엔지니어 관리부(110)는, 업무 지역, 수리 일정 정보, 현재 위치 정보 등을 수신하고, 추후 상세히 설명할 매칭부(130)와 연동하여, 매칭부(130)가 엔지니어의 수리 일정 정보 및 현재 위치 정보 등을 고려해 신속한 대응이 가능한 엔지니어를 매칭하도록 할 수 있다.According to the embodiment, the engineer management unit 110 receives work area, repair schedule information, current location information, etc., and interlocks with the matching unit 130, which will be described in detail later, so that the matching unit 130 configures the engineer's repair schedule. It is possible to match an engineer who can respond quickly considering information and current location information.
모니터링부(120)는, 자동 진단 장치(200)가 구비된 냉장/냉동 설비의 상태를 모니터링하고, 이상이 발생한 냉장/냉동 설비를 보유한 고객의 고객 단말기(300)에 알람을 송신할 수 있다.The monitoring unit 120 may monitor the state of the refrigerating/refrigerating facility equipped with the automatic diagnosis device 200 and send an alarm to the customer terminal 300 of the customer having the refrigerating/refrigerating facility in which an abnormality occurs.
자동 진단 장치(200)는, IoT 센서 모듈(210)에서 측정된 온도를 포함하는 센싱 정보를 모니터링부(120)에 전송할 수 있고, 모니터링부(120)에 의해 원격 제어될 수 있다. 모니터링부(120)는, 자동 진단 장치(200)로부터 수신한 센싱 정보를 분석해 실시간 모니터링하고, 냉장/냉동 설비의 온도가 미리 설정된 기준값을 벗어나는 등의 이상이 발생하면, 고객 단말기(300), 냉장/냉동 설비의 관리자 등에 알람을 송신할 수 있다. 고객은 고객 단말기(300)를 통해 모니터링부(120)의 실시간 분석 결과를 확인할 수 있다.The automatic diagnosis device 200 may transmit sensing information including the temperature measured by the IoT sensor module 210 to the monitoring unit 120 and may be remotely controlled by the monitoring unit 120 . The monitoring unit 120 analyzes the sensing information received from the automatic diagnosis device 200 and monitors it in real time. /Alarms can be sent to managers of refrigeration facilities, etc. The customer can check the real-time analysis result of the monitoring unit 120 through the customer terminal 300 .
또한, 모니터링부(120)는, 냉장/냉동 설비에 대한 미리 정해진 정기점검 시기가 도래하면 고객 단말기(300)에 정기점검 알람을 송신하고, 고객 단말기(300)로부터 수신한 자동 진단 장치(200)의 원격 제어에 따른 자동 원격 진단 및 엔지니어 매칭에 따른 엔지니어 진단 중 어느 하나의 선택에 따라 자동 원격 진단 또는 엔지니어 매칭을 처리할 수 있다.In addition, the monitoring unit 120 transmits a regular inspection alarm to the customer terminal 300 when a predetermined period of regular inspection of the refrigeration/freezing facility arrives, and the automatic diagnosis device 200 received from the customer terminal 300 Automatic remote diagnosis or engineer matching may be processed according to selection of either one of automatic remote diagnosis according to remote control of the controller and engineer diagnosis according to engineer matching.
여기서, 자동 원격 진단은, 모니터링부(120)가 자동 진단 장치(200)에 자동 진단 신호를 송신해 원격 제어하여 진단 기능을 수행하도록 하고, 진단 결과를 수신하여 확인하는 것으로, 도어 센서를 사용한 도어의 개폐 상태, 모터 구동 상태, 냉기 출력 상태, 필터 상태 등 고장이나 이상이 발생할 가능성이 있는 구성이나 부품을 자동 진단하여 그 결과를 모니터링부(120)가 확인할 수 있다. 모니터링부(120)는 자동 원격 진단 결과를 고객 단말기(300)에 송신하고, 진단 결과에 따라 도어 개폐 확인, 필터 청소, 엔지니어에 의한 수리 등 대응방안을 추천할 수 있다.Here, the automatic remote diagnosis means that the monitoring unit 120 transmits an automatic diagnosis signal to the automatic diagnosis device 200 to perform a diagnosis function by remote control, and receives and confirms the diagnosis result, which is a door using a door sensor. The monitoring unit 120 may check the results by automatically diagnosing components or parts that may cause malfunctions or abnormalities, such as opening/closing state, motor driving state, cold air output state, and filter state. The monitoring unit 120 may transmit an automatic remote diagnosis result to the customer terminal 300 and recommend countermeasures such as door open/close confirmation, filter cleaning, repair by an engineer, etc. according to the diagnosis result.
한편, 고객 단말기(300)가 엔지니어 진단이나, 엔지니어에 의한 수리를 선택하면, 이하에서 상세히 설명할 매칭부(130)로 전달해 엔지니어가 매칭되도록 할 수 있다.Meanwhile, when the customer terminal 300 selects engineer diagnosis or repair by an engineer, it is transmitted to the matching unit 130 to be described in detail below so that the engineer can match it.
매칭부(130)는, 모니터링부(120)에서 송신한 알람을 수신한 고객 단말기(300)로부터 이상이 발생한 냉장/냉동 설비에 대한 수리를 요청받으면, 수리가 요청된 냉장/냉동 설비의 위치 및 발생한 이상 내용을 포함하는 설비 정보와 엔지니어 관리부(110)가 관리하는 엔지니어 정보 및 위치 정보를 사용해 엔지니어를 매칭할 수 있다.The matching unit 130, when receiving a request for repair of the refrigerating/freezing facility in which an error has occurred from the customer terminal 300 that has received the alarm transmitted from the monitoring unit 120, determines the location of the refrigerating/freezing facility requested for repair and Engineers may be matched using facility information including details of the occurrence of the abnormality, engineer information managed by the engineer management unit 110, and location information.
도 3은 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서, 고객용 애플리케이션(310)이 실행된 고객 단말기(300)의 화면을 예를 들어 도시한 도면이고, 도 4는 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서, 수리를 요청하는 고객 단말기(300)의 화면을 예를 들어 도시한 도면이다.3 is a view showing, for example, a screen of a customer terminal 300 on which a customer application 310 is executed in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention. 4 is a view showing, for example, a screen of a customer terminal 300 requesting repair in the location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention.
본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서는, 고객 단말기(300)에서 고객용 애플리케이션(310)을 실행하면 도 3에 도시된 바와 같은 초기 화면이 출력되며, 고객은 “AS 신청” 메뉴를 사용해 냉장/냉동 설비에 대한 수리를 요청할 수 있다. 도 3에서 “AS 신청” 메뉴가 선택되면, 도 4에 도시된 바와 같은 수리 요청 화면이 출력되고, 고객이 세부 사항을 입력하여 수리 요청을 할 수 있다. 실시예에 따라서, 고객 단말기(300)에서 모니터링부(120)로부터 수신한 알람을 통해, 도 4에 도시된 바와 같은 수리 요청 화면으로 바로 전환할 수도 있으며, 업종, 증상 및 상세정보, 내 위치(수리가 필요한 냉장/냉동 설비의 위치) 등이 자동으로 입력될 수 있다.In the location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention, when the customer application 310 is executed on the customer terminal 300, an initial screen as shown in FIG. 3 is output. Customers can request repairs for refrigeration/freezing equipment using the “AS Request” menu. When the “AS Request” menu is selected in FIG. 3, a repair request screen as shown in FIG. 4 is output, and the customer can input details to request repair. Depending on the embodiment, the customer terminal 300 may directly switch to the repair request screen as shown in FIG. 4 through the alarm received from the monitoring unit 120, and the type of business, symptom and detailed information, my location ( location of refrigerating/freezing equipment requiring repair), etc. can be automatically entered.
최근에는 감염병 확산 및 인건비 상승으로 인해 무인점포가 늘어나고 있고, 비대면을 선호하는 경향이 있으므로, 비대면 수리를 요청할 수 있도록 메뉴를 구성해 제공할 수 있다.Recently, unmanned stores are increasing due to the spread of infectious diseases and rising labor costs, and there is a tendency to prefer non-face-to-face service, so a menu can be configured and provided so that non-face-to-face repairs can be requested.
한편, 매칭부(130)는, 긴급 서비스가 요청된 경우, 엔지니어 관리부(110)가 관리하는 엔지니어 풀에서, 엔지니어의 수리 일정 정보 및 현재 위치 정보를 사용해, 가장 빠르게 수리 서비스를 제공할 수 있는 엔지니어를 매칭할 수 있다. 따라서 위치 정보를 이용해 골든 타임 내에 신속하게 대응할 수 있다.On the other hand, the matching unit 130, when an emergency service is requested, an engineer who can provide the repair service most quickly using the repair schedule information and current location information of the engineer from the engineer pool managed by the engineer management unit 110. can be matched. Therefore, it is possible to quickly respond within the golden time using location information.
실시예에 따라서, 매칭부(130)는 먼저 엔지니어 풀에 속한 엔지니어 단말기(400)에 수리가 요청된 설비 정보를 송신하고, 엔지니어 단말기(400)로부터 견적을 수신해 고객 단말기(300)에 제공하여 고객이 견적을 확인하고 엔지니어를 선택하도록 하는, 역경매 방식으로 매칭을 할 수도 있다.According to the embodiment, the matching unit 130 first transmits equipment information requested for repair to the engineer terminal 400 belonging to the engineer pool, receives a quote from the engineer terminal 400, and provides it to the customer terminal 300. Matching can also be done through a reverse auction, where the customer checks the quote and selects the engineer.
수리 관리부(140)는, 매칭부(130)에서 매칭된 결과에 따라, 고객 단말기(300) 및 엔지니어 단말기(400)에 매칭 결과를 송신하고, 엔지니어에 의해 제공되는 냉장/냉동 설비의 수리 서비스를 신청, 예약, 처리 및 관리할 수 있다. 즉, 수리 관리부(140)는 매칭부(130)에서 매칭된 엔지니어에 의해 수리 서비스가 제공되도록, 신청 또는 예약을 처리하고 엔지니어의 현재 위치, 작업 내역 등을 고객 단말기(300)에 제공할 수 있다. 또한, 엔지니어가 엔지니어 단말기(400)를 통해 수리 작업 사진, 동영상, 텍스트 등 작업 내용, 수리 내역, 수리 비용 등을 업로드하면, 업로드된 콘텐츠를 고객별, 엔지니어별, 설비별, 수리 건별 등으로 저장 및 관리하며, 고객 단말기(300)의 요청에 따라 제공할 수도 있다.The repair management unit 140 transmits the matching result to the customer terminal 300 and the engineer terminal 400 according to the matched result in the matching unit 130, and repair service of the refrigerating/freezing facility provided by the engineer. You can apply, reserve, process and manage. That is, the repair management unit 140 may process an application or reservation and provide the engineer's current location, work details, etc. to the customer terminal 300 so that the repair service is provided by the engineer matched by the matching unit 130. . In addition, when an engineer uploads repair work photos, videos, texts, repair details, repair costs, etc. through the engineer terminal 400, the uploaded contents are stored by customer, engineer, facility, repair case, etc. and management, and may be provided according to the request of the customer terminal 300.
상태 예측부(150)는, 냉장/냉동 설비의 설정 온도, 도어 오픈 빈도 및 오픈 시간을 포함하는 사용 패턴을 AI 기반으로 학습하여 냉장/냉동 설비의 상태를 예측할 수 있다. 여기서, 사용 패턴은, 해당 냉장/냉동 설비에 설치된 IoT 센서 모듈(210)에서 측정된 센싱 정보로부터 분석될 수 있다. 여기서, 학습에 사용되는 AI 알고리즘은, CNN(Convolutional neural network), RNN(Recurrent Neural Network), 랜덤 포레스트(Random Forest) 등일 수 있으며, CNN과 LSTM(Long short-term memory) RNN을 결합한 인공신경망, 가중 랜덤 포레스트 분류기(WRFR)나 캐스케이드 회귀 포레스트(Cascade Regression Forest) 등을 사용할 수도 있다.The state prediction unit 150 may predict the state of the refrigeration/freezing facility by learning a usage pattern including the set temperature, door open frequency, and open time of the refrigerating/freezing facility based on AI. Here, the usage pattern may be analyzed from sensing information measured by the IoT sensor module 210 installed in the corresponding refrigerating/freezing facility. Here, the AI algorithm used for learning may be a convolutional neural network (CNN), a recurrent neural network (RNN), a random forest, or the like, an artificial neural network combining CNN and long short-term memory (LSTM) RNN, You can also use a weighted random forest classifier (WRFR) or a cascade regression forest.
한편, 상태 예측부(150)는, 냉장/냉동 설비의 설치 위치(편의점, 마트, 식당, 저온저장고, 물류창고, 에어컨, 차량 등) 및 날씨를 포함하는 사용 환경을 더 고려해 냉장/냉동 설비의 상태를 예측하며, 모니터링부(120)는, 상태 예측부(150)에서 예측된 결과에 따라 고객 단말기(300)에 점검 요청 알람을 송신할 수 있다. 점검 요청 알람을 받고 고객이 점검 요청을 하면, 매칭부(130)는 점검 서비스를 위한 엔지니어 매칭을 수행하여, 매칭된 엔지니어에 의한 점검 서비스 제공이 이루어지도록 할 수 있다. 이와 같이, 상태 예측부(150)를 통해 고장이나 이상 발생 전에 고객 단말기(300)에 점검 요청을 함으로써, 냉장/냉동 설비의 고장으로 인한 손해를 최소화하고 긴급 수리 등으로 인한 비용 등을 절감할 수 있다.On the other hand, the state prediction unit 150 further considers the installation location of the refrigeration/freezing facility (convenience store, mart, restaurant, cold storage, warehouse, air conditioner, vehicle, etc.) and the usage environment including weather The state is predicted, and the monitoring unit 120 may transmit an inspection request alarm to the customer terminal 300 according to the result predicted by the state prediction unit 150 . When an inspection request alarm is received and a customer requests inspection, the matching unit 130 performs an engineer matching for the inspection service so that the inspection service can be provided by the matched engineer. In this way, by requesting an inspection to the customer terminal 300 before a failure or abnormality occurs through the state prediction unit 150, it is possible to minimize damage due to failure of the refrigeration/freezing facility and reduce costs due to emergency repair. there is.
웹/앱 운영부(160)는, 고객 단말기(300) 및 엔지니어 단말기(400)의 접속을 허용하고 냉장/냉동 설비의 수리와 관련된 서비스를 제공하는 웹 페이지, 고객 단말기(300)가 사용하는 고객용 애플리케이션(310) 및 엔지니어 단말기(400)가 사용하는 엔지니어용 애플리케이션(410)을 운영하며, 냉장/냉동 설비의 수리에 대한 견적서, 수리 내역 및 결제 내역을 웹 페이지 및/또는 애플리케이션을 통해 제공할 수 있다.The web/app management unit 160 allows access to the customer terminal 300 and the engineer terminal 400 and provides a service related to refrigeration/freezing equipment repair, a web page for customers used by the customer terminal 300. The application 310 and the engineer application 410 used by the engineer terminal 400 are operated, and quotations, repair details, and payment details for repairs of refrigeration / freezing equipment can be provided through a web page and / or an application there is.
도 5는 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서, 견적 정보가 제공되는 고객 단말기(300)의 화면을 예를 들어 도시한 도면이고, 도 6은 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서, 수리 내역이 제공되는 고객 단말기(300)의 화면을 예를 들어 도시한 도면이다. 도 5 및 도 6에 도시된 바와 같이, 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서는, 고객 단말기(300)가 웹/앱 운영부(160)가 운영하는 웹 페이지나 고객용 애플리케이션(310)을 통해, 견적서나 수리 내역을 확인할 수 있다.FIG. 5 is a diagram showing, for example, a screen of a customer terminal 300 for which quotation information is provided in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention, and FIG. 6 is a diagram showing, for example, a screen of a customer terminal 300 on which repair details are provided in a location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention. As shown in FIGS. 5 and 6, in the location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention, the customer terminal 300 is operated by the web/app operation unit 160. Through a web page or a customer application 310, it is possible to check the quote or repair details.
한편, 웹/앱 운영부(160)는, 고객 단말기(300)에 신용카드, 계좌이체, 페이 포인트 등을 사용한 결제 프로세스를 제공하여 고객이 웹 페이지 또는 고객용 애플리케이션(310)에서 수리비 등의 결제를 처리할 수 있도록 하고, 엔지니어도 웹 페이지 또는 엔지니어용 애플리케이션(410)을 통해 수리비를 받도록 할 수 있다.Meanwhile, the web/app operation unit 160 provides a payment process using a credit card, account transfer, pay point, etc. to the customer terminal 300 so that the customer can pay for repair costs on the web page or customer application 310. It is possible to process and allow engineers to receive repair costs through a web page or an application for engineers 410 .
도 7은 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에서, 부품 플랫폼 운영 서버(500)를 포함하는 구성을 도시한 도면이다. 도 7에 도시된 바와 같이, 본 발명의 일실시예에 따른 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템은, 부품 플랫폼 운영 서버(500)를 더 포함하여 구성될 수 있다.7 is a diagram showing a configuration including a part platform operating server 500 in a location-based refrigerating/refrigerating facility repair matching system using IoT technology according to an embodiment of the present invention. As shown in FIG. 7 , the location-based refrigerating/freezing facility repair matching system using IoT technology according to an embodiment of the present invention may further include a component platform operation server 500.
부품 플랫폼 운영 서버(500)는, 매칭 서버(100)와 연계되며, 냉장/냉동 설비에 사용되는 부품을 공급하는 부품 업체와 엔지니어 단말기(400)가 접속해, 직거래 방식으로 부품을 매매할 수 있는 부품 플랫폼(510)을 운영할 수 있다. 즉, 부품 플랫폼(510)을 통해 냉장/냉동 설비에 사용되는 부품의 수급을 원활하게 하고, 고객은 부품의 가격 등을 쉽게 파악할 수 있도록 하여, 수리비 및 수리 내역의 투명성을 높일 수 있다.The parts platform operation server 500 is linked to the matching server 100, and the parts companies supplying parts used in refrigeration / freezing equipment and the engineer terminal 400 access and can buy and sell parts in a direct transaction method A component platform 510 may be operated. That is, the parts platform 510 facilitates the supply and demand of parts used in refrigeration/freezing equipment, and enables customers to easily grasp the price of parts, etc., thereby increasing the transparency of repair costs and repair details.
전술한 바와 같이, 본 발명에서 제안하고 있는 IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템에 따르면, 관리 대상이 되는 냉장/냉동 설비에 설치된 IoT 센서 모듈(210)을 포함하는 자동 진단 장치(200)를 통해 냉장/냉동 설비의 상태를 모니터링하고, 이상이 발생하면 고객 단말기(300)에 알람을 송신함으로써, 냉장/냉동 설비의 상태를 실시간으로 모니터링하고 이상 발생 시 신속하게 대응할 수 있으며, 알람을 수신한 고객 단말기(300)로부터 냉장/냉동 설비에 대한 수리를 요청받아 위치 정보를 기반으로 엔지니어를 매칭하여 매칭된 엔지니어에 의한 수리 서비스를 제공함으로써, 갑작스러운 고장 발생 시 전문성 있는 인력에 의해 신속하게 수리가 이루어지도록 하여 상품 폐기나 훼손 등의 손실을 최소화할 수 있다.As described above, according to the location-based refrigerating/freezing facility repair matching system using the IoT technology proposed in the present invention, an automatic diagnosis device including the IoT sensor module 210 installed in the refrigerating/freezing facility to be managed. By monitoring the state of the refrigerating / freezing facility through 200 and sending an alarm to the customer terminal 300 when an abnormality occurs, the state of the refrigerating / freezing facility can be monitored in real time and respond quickly when an abnormality occurs, By receiving a request for repair of refrigeration/freezing equipment from the customer terminal 300 receiving the alarm, matching an engineer based on location information and providing a repair service by the matched engineer, in the event of a sudden breakdown, professional personnel By ensuring that repairs are carried out quickly, losses such as product disposal or damage can be minimized.
한편, 본 발명은 다양한 통신 단말기로 구현되는 동작을 수행하기 위한 프로그램 명령을 포함하는 컴퓨터에서 판독 가능한 매체를 포함할 수 있다. 예를 들어, 컴퓨터에서 판독 가능한 매체는, 하드 디스크, 플로피 디스크 및 자기 테이프와 같은 자기 매체(magnetic media), CD_ROM, DVD와 같은 광기록 매체(optical media), 플롭티컬 디스크(floptical disk)와 같은 자기-광 매체(magneto-optical media) 및 롬(ROM), 램(RAM), 플래시 메모리 등과 같은 프로그램 명령을 저장하고 수행하도록 특별히 구성된 하드웨어 장치를 포함할 수 있다.Meanwhile, the present invention may include a computer-readable medium including program instructions for performing operations implemented in various communication terminals. For example, computer-readable media include magnetic media such as hard disks, floppy disks, and magnetic tapes, optical media such as CD_ROMs and DVDs, and floptical disks. It may include hardware devices specially configured to store and execute program instructions, such as magneto-optical media and ROM, RAM, flash memory, and the like.
이와 같은 컴퓨터에서 판독 가능한 매체는 프로그램 명령, 데이터 파일, 데이터 구조 등을 단독으로 또는 조합하여 포함할 수 있다. 이때, 컴퓨터에서 판독 가능한 매체에 기록되는 프로그램 명령은 본 발명을 구현하기 위하여 특별히 설계되고 구성된 것들이거나 컴퓨터 소프트웨어 당업자에게 공지되어 사용 가능한 것일 수도 있다. 예를 들어, 컴파일러에 의해 만들어지는 것과 같은 기계어 코드뿐만 아니라 인터프리터 등을 사용해서 컴퓨터에 의해 실행될 수 있는 고급 언어 코드를 포함할 수 있다.Such computer-readable media may include program instructions, data files, data structures, etc. alone or in combination. At this time, program instructions recorded on a computer-readable medium may be specially designed and configured to implement the present invention, or may be known and usable to those skilled in computer software. For example, it may include high-level language codes that can be executed by a computer using an interpreter, as well as machine language codes generated by a compiler.
이상 설명한 본 발명은 본 발명이 속한 기술분야에서 통상의 지식을 가진 자에 의하여 다양한 변형이나 응용이 가능하며, 본 발명에 따른 기술적 사상의 범위는 아래의 특허청구범위에 의하여 정해져야 할 것이다.The present invention described above can be variously modified or applied by those skilled in the art to which the present invention belongs, and the scope of the technical idea according to the present invention should be defined by the claims below.

Claims (7)

  1. 냉장/냉동 설비 수리 매칭 시스템으로서,As a refrigeration/freezing facility repair matching system,
    수리가 필요한 냉장/냉동 설비와 엔지니어를 매칭하는 매칭 서버(100);Matching server 100 that matches refrigerating/freezing equipment and engineers requiring repair;
    관리 대상이 되는 냉장/냉동 설비에 설치되어 상기 냉장/냉동 설비의 온도를 측정하는 온도 센서를 포함하는 IoT 센서 모듈(210)을 포함하며, 측정된 온도를 확인하고 자동으로 상태를 진단하는 자동 진단 장치(200);It includes an IoT sensor module 210 including a temperature sensor installed in the refrigerating/freezing facility to be managed and measuring the temperature of the refrigerating/freezing facility, and automatically diagnosing the measured temperature and automatically diagnosing the state. device 200;
    수리가 필요한 냉장/냉동 설비에 대한 수리를 요청하는 고객 단말기(300); 및A customer terminal 300 requesting repair for refrigerating/freezing equipment that needs repair; and
    상기 냉장/냉동 설비를 대상으로 하는 수리 서비스를 제공하는 엔지니어의 단말기로, 상기 매칭 서버(100)에 위치 정보를 송신하는 엔지니어 단말기(400)를 포함하며,An engineer's terminal that provides repair services for the refrigerating/freezing equipment, and includes an engineer's terminal 400 that transmits location information to the matching server 100,
    상기 매칭 서버(100)는,The matching server 100,
    상기 냉장/냉동 설비에 구비된 자동 진단 장치(200)와 네트워크를 통해 통신하여, 상기 냉장/냉동 설비에 설치된 상기 IoT 센서 모듈(210)에서 측정된 센싱 정보를 상기 자동 진단 장치(200)로부터 수신해 원격지에서 해당 냉장/냉동 설비를 모니터링하고, 상기 고객 단말기(300) 및 엔지니어 단말기(400)와 네트워크를 통해 통신해 상기 엔지니어 단말기(400)의 위치 정보를 기반으로 수리가 필요한 냉장/냉동 설비와 서비스 가능한 엔지니어를 매칭하여, 매칭된 엔지니어에 의한 수리 서비스가 제공되도록 하며,It communicates with the automatic diagnosis device 200 provided in the refrigeration/freezing facility through a network and receives the sensing information measured by the IoT sensor module 210 installed in the refrigeration/freezing facility from the automatic diagnosis device 200. It monitors the refrigeration/freezing facility from a remote location and communicates with the customer terminal 300 and the engineer terminal 400 through a network to find the refrigeration/freezing facility requiring repair based on the location information of the engineer terminal 400. By matching serviceable engineers, repair services are provided by matched engineers,
    상기 자동 진단 장치(200)는,The automatic diagnosis device 200,
    상기 냉장/냉동 설비에 구비되며, 네트워크를 통해 상기 매칭 서버(100)와 통신하여 상기 IoT 센서 모듈(210)에서 측정된 온도를 포함하는 센싱 정보를 상기 매칭 서버(100)에 전송하고, 상기 매칭 서버(100)로부터 자동 진단 신호를 원격으로 수신해, 상기 냉장/냉동 설비의 모터 구동 상태 및 냉기 출력 상태를 포함하는 상태를 진단하는 진단 기능을 실행하고, 진단 결과를 네트워크를 통해 상기 매칭 서버(100)로 전송해 자동으로 상태 진단을 수행하며,It is provided in the refrigeration/freezing facility and communicates with the matching server 100 through a network to transmit sensing information including the temperature measured by the IoT sensor module 210 to the matching server 100, and the matching Receives an automatic diagnosis signal from the server 100 remotely, executes a diagnosis function for diagnosing conditions including the motor driving status and cold air output status of the refrigeration/freezing facility, and transmits the diagnosis result to the matching server ( 100) to automatically perform status diagnosis,
    상기 매칭 서버(100)는,The matching server 100,
    엔지니어 정보를 등록 및 관리하며, 상기 엔지니어 단말기(400)로부터 위치 정보를 수신해 관리하는 엔지니어 관리부(110);an engineer management unit 110 registering and managing engineer information and receiving and managing location information from the engineer terminal 400;
    상기 자동 진단 장치(200)가 구비된 냉장/냉동 설비의 상태를 모니터링하고, 이상이 발생한 냉장/냉동 설비를 보유한 고객의 고객 단말기(300)에 알람을 송신하는 모니터링부(120);a monitoring unit 120 that monitors the state of the refrigerating/freezing facility equipped with the automatic diagnosis device 200 and sends an alarm to a customer terminal 300 of a customer having an abnormal refrigerating/freezing facility;
    상기 모니터링부(120)에서 송신한 알람을 수신한 고객 단말기(300)로부터 상기 이상이 발생한 냉장/냉동 설비에 대한 수리를 요청받으면, 상기 수리가 요청된 냉장/냉동 설비의 위치 및 발생한 이상 내용을 포함하는 설비 정보와 상기 엔지니어 관리부(110)가 관리하는 엔지니어 정보 및 위치 정보를 사용해 엔지니어를 매칭하는 매칭부(130); 및When the customer terminal 300 receiving the alarm transmitted from the monitoring unit 120 receives a request for repair of the refrigerating/freezing facility in which the above abnormality has occurred, the location of the refrigerating/freezing facility requested to be repaired and details of the abnormal occurrence are displayed. a matching unit 130 that matches an engineer using the included facility information and the engineer information and location information managed by the engineer management unit 110; and
    상기 매칭부(130)에서 매칭된 결과에 따라, 상기 고객 단말기(300) 및 엔지니어 단말기(400)에 매칭 결과를 송신하고, 상기 엔지니어에 의해 제공되는 상기 냉장/냉동 설비의 수리 서비스를 예약, 처리 및 관리하는 수리 관리부(140)를 포함하며,According to the matched result in the matching unit 130, the matching result is transmitted to the customer terminal 300 and the engineer terminal 400, and the repair service of the refrigerating/freezing facility provided by the engineer is reserved and processed. And a repair management unit 140 that manages,
    상기 매칭부(130)는,The matching unit 130,
    엔지니어 풀에 속한 엔지니어의 상기 엔지니어 단말기(400)에 수리가 요청된 설비 정보를 송신하고, 상기 엔지니어 단말기(400)로부터 견적을 수신해 상기 고객 단말기(300)에 제공하여, 고객이 견적을 확인하고 엔지니어를 선택하도록 하는 역경매 방식으로 매칭을 하며,Equipment information requested for repair is transmitted to the engineer terminal 400 of an engineer belonging to the engineer pool, and a quotation is received from the engineer terminal 400 and provided to the customer terminal 300 so that the customer checks the quotation Matching is done through a reverse auction method that allows engineers to be selected,
    상기 매칭 서버(100)와 연계되며, 상기 냉장/냉동 설비에 사용되는 부품을 공급하는 부품 업체와 상기 엔지니어 단말기(400)가 접속해, 직거래 방식으로 부품을 매매할 수 있는 부품 플랫폼(510)을 운영하는 부품 플랫폼 운영 서버(500)를 더 포함하는 것을 특징으로 하는, IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템.A parts platform 510 that is linked to the matching server 100 and allows the engineer terminal 400 to connect with parts suppliers supplying parts used in the refrigeration/freezing facility to buy and sell parts in a direct transaction method. A location-based refrigerating/freezing facility repair matching system using IoT technology, characterized in that it further comprises an operating part platform operating server 500.
  2. 제1항에 있어서, 상기 자동 진단 장치(200)는,The method of claim 1, wherein the automatic diagnosis device 200,
    상기 IoT 센서 모듈(210)에서 측정된 온도를 포함하는 센싱 정보를 상기 모니터링부(120)에 전송하며, 상기 모니터링부(120)에 의해 원격 제어되는 것을 특징으로 하는, IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템.Transmits sensing information including the temperature measured by the IoT sensor module 210 to the monitoring unit 120, and is remotely controlled by the monitoring unit 120, characterized in that, location-based using IoT technology Refrigeration/freezing equipment repair matching system.
  3. 제1항에 있어서, 상기 모니터링부(120)는,The method of claim 1, wherein the monitoring unit 120,
    상기 냉장/냉동 설비에 대한 미리 정해진 정기점검 시기가 도래하면 상기 고객 단말기(300)에 정기점검 알람을 송신하고, 상기 고객 단말기(300)로부터 수신한 상기 자동 진단 장치(200)의 원격 제어에 따른 자동 원격 진단 또는 엔지니어 매칭에 따른 엔지니어 진단의 선택에 따라 상기 자동 원격 진단 또는 엔지니어 매칭을 처리하는 것을 특징으로 하는, IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템.When a predetermined regular inspection period for the refrigeration/freezing facility arrives, a regular inspection alarm is sent to the customer terminal 300, and according to the remote control of the automatic diagnosis device 200 received from the customer terminal 300 A location-based refrigerating/freezing facility repair matching system using IoT technology, characterized in that the automatic remote diagnosis or engineer matching is processed according to the selection of the engineer diagnosis according to the automatic remote diagnosis or engineer matching.
  4. 제1항에 있어서, 상기 엔지니어 관리부(110)는,The method of claim 1, wherein the engineer management unit 110,
    냉장/냉동 설비의 관리 자격을 검증하고, 검증된 엔지니어를 등록해 엔지니어 풀로 관리하는 것을 특징으로 하는, IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템.A location-based refrigeration/refrigeration facility repair matching system using IoT technology, characterized by verifying management qualifications of refrigeration/refrigeration facilities, registering verified engineers, and managing them as an engineer pool.
  5. 제1항에 있어서, 상기 매칭 서버(100)는,The method of claim 1, wherein the matching server 100,
    상기 냉장/냉동 설비의 설정 온도, 오픈 빈도 및 오픈 시간을 포함하는 사용 패턴을 AI 기반으로 학습하여 상기 냉장/냉동 설비의 상태를 예측하는 상태 예측부(150)를 더 포함하는 것을 특징으로 하는, IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템.Characterized in that it further comprises a state prediction unit 150 that predicts the state of the refrigeration/freezing facility by learning AI-based usage patterns including the set temperature, open frequency, and open time of the refrigerating/freezing facility. Location-based refrigeration/freezing facility repair matching system using IoT technology.
  6. 제5항에 있어서, 상기 상태 예측부(150)는,The method of claim 5, wherein the state prediction unit 150,
    상기 냉장/냉동 설비의 설치 위치 및 날씨를 포함하는 사용 환경을 더 고려해 상기 냉장/냉동 설비의 상태를 예측하며,Predicting the state of the refrigerating / freezing equipment in consideration of the installation location of the refrigerating / freezing equipment and the use environment including the weather,
    상기 모니터링부(120)는,The monitoring unit 120,
    상기 상태 예측부(150)에서 예측된 결과에 따라 상기 고객 단말기(300)에 점검 요청 알람을 송신하는 것을 특징으로 하는, IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템.A location-based refrigerating/freezing facility repair matching system using IoT technology, characterized in that for transmitting an inspection request alarm to the customer terminal 300 according to the result predicted by the state prediction unit 150.
  7. 제1항에 있어서, 상기 매칭 서버(100)는,The method of claim 1, wherein the matching server 100,
    상기 고객 단말기(300) 및 엔지니어 단말기(400)의 접속을 허용하고 상기 냉장/냉동 설비의 수리와 관련된 서비스를 제공하는 웹 페이지, 상기 고객 단말기(300)가 사용하는 고객용 애플리케이션(310) 및 상기 엔지니어 단말기(400)가 사용하는 엔지니어용 애플리케이션(410)을 운영하며, 상기 냉장/냉동 설비의 수리에 대한 견적서, 수리 내역 및 결제 내역을 상기 웹 페이지 및/또는 애플리케이션을 통해 제공하는 웹/앱 운영부(160)를 더 포함하는 것을 특징으로 하는, IoT 기술을 사용한 위치 기반의 냉장/냉동 설비 수리 매칭 시스템.A web page allowing access of the customer terminal 300 and the engineer terminal 400 and providing services related to the repair of the refrigerating/freezing equipment, a customer application 310 used by the customer terminal 300, and the A web/app operating unit that operates the engineer application 410 used by the engineer terminal 400 and provides a quote, repair details, and payment details for the repair of the refrigeration/freezing facility through the web page and/or application Characterized in that it further comprises (160), location-based refrigeration / freezing equipment repair matching system using IoT technology.
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