JP2502730B2 - Remote monitoring device - Google Patents

Description

TECHNICAL FIELD The present invention relates to a remote monitoring device, and more particularly to a remote monitoring device for promptly taking measures against failures and abnormalities of equipment equipment of a building scattered in a remote place.

<Prior Art> For example, as proposed in Japanese Patent Laid-Open No. 61-121551, remote monitoring for centrally monitoring the operating state of equipment equipment including an elevator installed in a building at a monitoring center of a management company. The device has been widely adopted in recent years.

In this type of remote monitoring device, a building is provided with a terminal monitoring device and a communication control device, and a management company is provided with a monitoring center. The terminal monitoring device monitors the operating state of the equipment including the elevator of the building, and when a failure or an abnormal state occurs in the equipment, the terminal monitoring device detects the failure or the abnormality.

In this way, when a failure or abnormality is detected, the communication control device operates and the terminal monitoring device and the monitoring center are connected by a telephone line, and information on the failure or abnormality of the equipment is connected, Information about equipment failure or abnormality is transmitted to the monitoring center.

Therefore, in this type of remote monitoring device, it is possible to perform centralized monitoring of the equipment at the monitoring center based on the information on the failure or abnormality of the equipment of the building transmitted via the telephone line.

<Problems to be Solved by the Invention> In the above-described conventional remote monitoring apparatus, when the equipment of a building fails or becomes abnormal, information on the failure or abnormality is transmitted to the monitoring center through a telephone line. Therefore,
The monitoring center knows the state of the equipment and the location of the building based on the transmitted information, and a service technician goes to the site to perform a corresponding process such as repair of the equipment or replacement of parts.

However, the reason why such a response process is performed quickly is that
Only if the building is located in or near a large city. When the building is located in a remote area, when the monitoring center receives information about abnormalities or breakdowns of equipment and devices, it will contact the business office that has jurisdiction over the location of the building, and the service engineer will be in charge from that business office. I will be going out.

In this case, the necessary measures must be ordered from the monitoring center, and the communication between the monitoring center and the business office is time-consuming, so that the handling procedure tends to be delayed. Also, even if a service technician arrives at the target building,
In some cases, the information obtained in advance was insufficient, and it took some time to find out the cause of the abnormality or failure and take countermeasures.

The present invention has been made based on the current state of the remote monitoring device of this type as described above, and its purpose is to quickly respond to the occurrence of a failure or an abnormality in equipment equipment of a building existing in a remote place. Another object of the present invention is to provide a remote monitoring device that can provide necessary information in advance and can take appropriate measures against a failure or abnormality.

<Means for Solving the Problem> In order to achieve the above-mentioned object, the present invention monitors a facility equipment installed in a building and detects a failure or an abnormality of the facility equipment, and a terminal monitoring device. When the monitoring device detects the failure or the abnormality, the terminal monitoring device is connected to a monitoring center by a telephone line, and a communication control device for transmitting information on the failure or the abnormality is provided in the building,
A remote monitoring device for monitoring the facility equipment at the monitoring center based on the information, comprising a wireless telephone and information data processing means for processing and displaying information data input to the wireless telephone, and based on the information data. A maintenance patrol service car that performs a maintenance patrol service of the equipment is provided in the remote monitoring device, and the terminal monitoring device provides information on the detected failure or abnormality,
By adding status data relating to the failure or the abnormality,
An abnormal state data detection unit to be supplied to the communication control device;
A time zone detection device that detects a patrol time zone of an area including the building of the maintenance patrol service car, and based on a detection signal of the time zone detection device, connects the terminal monitoring device to the wireless telephone by a telephone line. And a line connecting means for controlling the current state of the equipment in which the failure or the abnormality has occurred, based on the information and the information data transmitted by the communication control device. And a determination means for estimating the cause of the failure or the abnormality, and a transfer means for transferring the data obtained by the determination means to the maintenance patrol service car.

<Operation> In the present invention, when a failure or abnormality occurs in the equipment installed in the building, the terminal monitoring device immediately detects the occurrence of the failure or abnormality.

Then, the communication control device is activated, the terminal monitoring device is connected to the monitoring center by a telephone line by means of automatic dialing, and information on the failure or abnormality of the equipment is transmitted to the monitoring center.

In this case, according to the present invention, the abnormal state data detection unit may use the information on the malfunction or abnormality, such as the type of abnormality, the building number, the building name, and the dispatch contact information, to open or close the door of the elevator or call the elevator door. The state data such as the occurrence state of is generated and transmitted to the monitoring center.

Further, when the time zone detection device of the terminal monitoring device detects the patrol time zone of the area including the building of the maintenance patrol service car, the communication control device is activated, and the terminal is automatically dialed. After the monitoring device is connected to the monitoring center by a telephone line, the terminal monitoring device is also connected to the wireless telephone of the maintenance patrol service car.

Then, in the monitoring center, the determination means recognizes the current state of the equipment and estimates the cause of the failure or abnormality based on the information and the state data transmitted from the terminal monitoring device. The obtained data is transferred to the maintenance patrol service car by the transfer means.

In this way, the maintenance patrol service car is provided with information data regarding failure or abnormality from the terminal monitoring device and the monitoring center via the wireless telephone, and these information data are the information data of the maintenance patrol service car. The processing is displayed by the processing means. The service technician of the maintenance patrol service car, based on the processed and displayed information data,
For the failure or abnormality, appropriate and prompt measures such as repair of equipment and replacement of parts are taken.

If a failure or abnormality of equipment occurs outside the patrol time of the area containing the building of the maintenance patrol service car, the monitoring center will contact the operator of the service company in charge, The place of business immediately takes action.

<Example> Hereinafter, an example of the present invention will be described in detail with reference to FIGS. 1 and 2.

Here, FIG. 1 is a block diagram showing the configuration of the embodiment of the present invention, and FIG. 2 is a block diagram illustrating the configuration and operation of the essential parts of the present invention.

As shown in FIG. 1, in the embodiment, a building 13 is provided with an elevator device 14, an elevated water tank device 16 and an air conditioner 17 as equipment.

Further, the terminal monitoring device 1 is installed in the building 13, and the control panel 15, the elevated water tank device 16 and the air conditioner 17 of the elevator device 14 are installed.
, Are connected to the terminal monitoring device 1 by signal lines 23, 24, and 25, respectively.

In the building 13, the communication control device 2, the time zone detection device 3, and the automatic dial device 4 are connected to the terminal monitoring device 1, and the communication control device 2 and the automatic dial device 4 are connected to each other.

Further, the telephone stations 5 of the communication control device 2 are connected to each other via a telephone line 18, and the telephone station 5 and a monitoring center 6 of a management company that maintains the equipment are connected to each other via a telephone line 19.

As shown in FIG. 2, in the terminal monitoring device 1, when a failure or abnormality of equipment is detected, various status data of the equipment are detected and taken in every predetermined monitoring cycle. Data detection unit 1a and abnormal state data detection unit 1a
And a storage unit 1b in which the state data captured by is stored. The state data stored in this storage unit 1b is
At the time of data transmission, the data is transmitted by the communication control device 2 via the telephone line 18.

The monitoring center 6 is supplied with a communication control section 6a connected to the telephone line 19 and information on the failure or abnormality of the equipment and related status data from the communication control section 6a, so that the current status of the equipment can be confirmed. Inference unit 6f that recognizes and estimates the cause of failure or abnormality
Is provided. Further, the inference unit 6f is connected to the basic information unit 6h, the data request unit 6g, and the storage unit 6b, the storage unit 6b is connected to the output processing unit 6c, and the output processing unit 6c is connected to the display unit 6d and the printer. 6e are connected in parallel.

Basic information unit 6h is knowledge data storage unit 6h _1, abnormal history data storage unit 6h _2, is composed of building data storage unit 6h ₃ and measures user data storage unit 6h _4.

The knowledge data storage unit 6h ₁ is created based on the technical knowledge, experience knowledge, judgment knowledge, etc. possessed by the facility engineer of the building. The rule of the form "is stored as data. The abnormality history data storage unit 6h ₂ stores the type, state, cause, date of occurrence, time, etc. of an abnormality that has occurred in the past for each piece of equipment. The building data storage unit 6h ₃ stores equipment types, uses (hospitals, schools, department stores, etc.) of each monitored building, the number of floors, the name of the person in charge of management, and the contact method. The measurer data storage section 6h ₄ stores the names of all staff members of the sales office in charge of maintenance of each building, the traveling schedule of each person, the contact method, and the like.

Further, in the monitoring center 6, at least the inference unit 6f and the data request unit 6g are composed of a microcomputer.

On the other hand, a maintenance patrol service car 12 is provided, and the maintenance patrol service car 12 is equipped with a wireless telephone 7.
A modulation / demodulation device 8 is connected to the wireless telephone 7, a personal computer 9 is connected to the modulation / demodulation device 8, and a display device 10 and a printer device 11 are connected to the personal computer 9. The antenna 22 attached to the wireless telephone 7 and the antenna provided in the telephone station 5
A radio telephone line is configured between the maintenance patrol service car 12 and the telephone station 5 by the propagation of the radio wave 20 between the telephones 21 and 21.

The time zone detection device 3 described above detects the time zone during which the maintenance patrol service car 12 is patroling the area including the building 13 and inputs a detection signal to the terminal monitoring device 1. . In addition, the telephone number of the report destination is stored in the automatic dial device 4, and the automatic dial 4 performs an automatic dial operation in response to a signal from the terminal monitoring device 1,
The communication control device 2 is activated by this automatic dial operation.

Then, in the terminal monitoring device 1, when the control panel 15, the elevated water tank device 16 and the air conditioner 17 break down or become in an abnormal operating state,
Information on the abnormality or failure of these equipments is input, and together with the state data taken in by the abnormal state data detecting section 1a, the operation of the automatic dial device 4 causes the communication control device 2 to display the information and the state data. Are transmitted via the telephone line 18.

In the embodiment having such a configuration, the personal computer 9, the display device 10 and the printer device 11 constitute the information data processing means of the invention, and the automatic dialing device 4 and the communication control device 2 constitute the line connection means of the invention. ing. Similarly, the basic information section 6h and the inference section 6f constitute the judging means of the invention, the communication control section 6a constitutes the judging means of the invention, and the communication control section 6a constitutes the transferring means and the responding means of the invention. It constitutes the main part.

 Next, the operation of the embodiment will be described.

Assuming that the elevator device 14 which is one of the equipment devices has a failure or an abnormal operation and the elevator device 14 is in a non-startable state, the failure information is input from the control panel 15 to the terminal monitoring device 1. .

When the terminal monitoring device 1 inputs failure information, the abnormal condition data detection unit 1a causes the elevator device 14 to
Various status data as shown in (a) to (g) are fetched and stored in the storage unit 1b.

(A) Is the elevator within the floor level range? (B) Elevator stop floor (c) Elevator door open / closed state (d) Hall side door open / closed state (e) Each door is open and closed (F) Whether there is an upward or downward call (g) Is the call button on the elevator stop floor pressed? A command signal is input from the terminal monitoring device 1 to the automatic dial device 4, and the automatic dial device 4 operates. Elevator equipment
The telephone number of the monitoring center 6 of 14 management companies is selected, and the automatic dial operation is performed.

By this automatic dialing operation, the communication control device 2 is activated to connect the terminal monitoring device 1 to the monitoring center 6 via the telephone line 18, the telephone station 5 and the telephone line 19. By this connection, with respect to the elevator apparatus 14, the failure information indicating that the elevator is stopped in the middle of the floor in a non-startable state and the status data of the above (a) to (g) are the telephone line 1
8 and 19 to be transmitted to the monitoring center 6.

In this case, when the time zone detection device 3 detects that the maintenance patrol service car 12 is patroling the area including the building 13, the detection signal from the time zone detection device 3 causes
A service car call command signal is input from the terminal monitoring device 1 to the automatic dial device 4.

Then, in this case, the communication control device 2 is operated by the automatic dial device 4, and the above-mentioned failure information and status data are transmitted from the terminal monitoring device 1 to the monitoring center 6 via the telephone lines 18 and 19. After that, the automatic dialing device 4 selects the telephone number of the wireless telephone 7 and automatically dials, and the communication control device 2 operates, and the radio wave 20 for calling the wireless telephone station 7 is transmitted from the antenna 21 of the telephone station 5. It

When the antenna 22 of the maintenance patrol service car 12 receives the call signal, the communication control circuit of the wireless telephone 7 automatically forms a wireless telephone line between the antenna 21 and the antenna 22.

Therefore, from the terminal monitoring device 1 to the wireless telephone 7, the failure information indicating that the elevator is stopped in the unstartable state and in the middle of the floor, and the status data (a) to (g) are
It is transmitted via the telephone line 18 and the wireless telephone line.

As described above, in the monitoring center 6 to which the failure information and the status data (a) to (g) are transmitted from the terminal monitoring device 1, the failure information and the status data are inferred via the communication control unit 6a. Input to the unit 6f, the inference unit 6f matches these inputs with the rules stored in the knowledge data storage unit 6h ₁ .

Here, it is assumed that the state data (a) to (g) have the following contents (a) 'to (g)'.

(A) 'Elevator floor is stopped within the level range. (B)' Elevator is stopped on the first floor. (C) 'Elevator door is open. (D)' Hall side door is open. e) 'Each door is fully open. (f)' There is an upward call. (g) 'The call button for the first floor up is pressed. The inference unit 6f uses the above state data (a)' to (). g) 'and the rule of the knowledge data storage unit 6h ₁ are collated to grasp the state that "the elevator is on the first floor with both doors open and stopped", and this state and state data (f) ′
Based on (g) ', it is determined that the cause of the "unable to start" abnormality is that the up call button of the hall on the first floor is kept on.

Next, the inference unit 6f determines the building number, the type of anomaly (unable to start), the current state of the equipment (the elevator has both doors open and stopped on the first floor), and the cause of the anomaly (call up for the hall on the first floor). stores the on state continues) of the button in the storage unit 6b, the abnormality history data storage unit 6h _2, retrieves the required data from the building data 6h _3, and measures user data storage unit 6h _4,
It is also stored in the storage unit 6b. Then, the stored data are displayed on the display unit 6d by the output processing unit 6c and printed by the printer 6e.

The operator of the monitoring center 6 transfers the data displayed on the display unit 6d to the maintenance patrol service car 12 if it is within the maintenance patrol time zone of the maintenance patrol service car 12 that is in charge of maintenance of the building and is patrol. Send.

The telephone circuit 19 and the telephone station 5 are operated by the operator.
The radio wave 2 for calling the wireless telephone 7 of the maintenance patrol service car 12 is transmitted from the antenna 21 via the. Then, similarly to the case of calling from the terminal monitoring device 1, the communication control circuit of the wireless telephone 7 allows the antenna 21
A wireless telephone line is formed between the antenna 22 and the antenna 22, and the data displayed on the display unit 6d is transmitted from the monitoring center 6 to the wireless telephone 7.

In this way, the wireless telephone 7 of the maintenance patrol service car 12 that is patroling the area including the building 13 indicates from the terminal monitoring device 1 that the elevator is in a non-startable state and is stopped in the middle of the floor. Failure information and status data,
From the monitoring center 6, the data such as the current state of the equipment, the cause of the abnormality, and the abnormality history data obtained by the inference unit 6f is transmitted.

In this way, various data transmitted to the wireless telephone 7 is converted into a signal for the personal computer 9 by the modulator / demodulator 8 and input to the personal computer 9 for analysis processing, location information of the building 13 and failure of the elevator. The analysis data including the state is displayed on the display device 10 and printed on the printer device 11.

On the other hand, when the inference unit 6f determines that the reason for the abnormality cannot be inferred only by the above-mentioned input state data, the inference unit 6f inputs the further required data to the data request unit 6g. Order. Therefore, the data request unit 6g fetches request data from the elevator device 14 to the abnormal state data detection unit 1a of the terminal monitoring device 1 via the communication control unit 6a, the telephone lines 19 and 18, and the communication control device 2. Command that.

The data fetched in response to this command is transmitted from the abnormal state data detection unit 1a to the inference unit 6f via the communication control device 2, the telephone lines 18, 19 and the communication control unit 6a of the storage unit 1b. . Therefore, the inference unit 6f infers the cause of the abnormality again based on the obtained new data.

As an example of such a data request, it may not be possible to infer the cause of the elevator abnormality without accurate data on the opening and closing of the elevator doors. That is, since the data about the opening / closing of the door transmitted first is about the momentary state of the door, it cannot be judged only by the first data in consideration of the case where the door is closed or opened. In such a case, the inference unit 6f requests data on the open / closed state of the door over time (for example, every predetermined time).

In this way, the display device 10 and the printer device 11 of the maintenance patrol service car 12 that is patrol the area including the building 13 concerned.
, The data necessary for repairing the elevator device 14 in which the building 13 has failed, the building location, the elevator model name, the current state, the abnormal type, the abnormal cause, various reference data, etc. are displayed or printed. .

Therefore, in this case, the service engineer in the maintenance patrol service car 12 finds that in this case, the elevator device 14 of the building 13 is on the first floor and both doors are open and stopped, and the cause is that the first floor hall is up. Since it is possible to accurately grasp that the call button is in the ON state, it is possible to carry out the equipment necessary for the repair and go directly to the hall on the first floor to carry out the repair quickly.

In addition, when the cause analysis by the inference unit 6f is insufficient,
If multiple causes of anomaly are displayed and the cause cannot be accurately grasped, the monitoring center 6 and the maintenance patrol service car
It is possible to arrange the causes of abnormalities by having the 12 personal computers 9 have a dialogue.

As described above, according to the embodiment, the display device 10 and the printer device 11 of the maintenance patrol service car 12 display the state and cause of the failure or abnormality of the equipment and various data necessary for repair.
Since it is displayed or printed on, the service of the equipment can be properly and promptly performed even by an unskilled service engineer. Also, along with the type of abnormality and the cause of the abnormality,
Since the abnormality history data of the facility equipment, the building data, and the data of the measurer are displayed, it is possible to take a more detailed response to the occurrence of the abnormality of the facility equipment.

When a failure or abnormality occurs in the equipment during the maintenance patrol time, the patrol maintenance patrol service car 12 immediately goes straight to the site, so it is quick and appropriate even for equipment and facilities in buildings scattered in remote areas. The corresponding processing is performed. Outside the maintenance patrol time of the maintenance patrol service car 12, the monitoring center 6
The failure state of the elevator device 14 is analyzed at, and a service engineer rushes to the site from a business office under the jurisdiction of the location of the building 13 to perform repair.

In this way, in the embodiment, in the maintenance patrol time zone of the maintenance patrol service car 12, if a failure or abnormal state occurs in the equipment of the building 13 in the patrol area, maintenance is performed via the wireless telephone 7. In the patrol service car 12, information on failure or abnormality from the terminal monitoring device 1 and related status data, the type of abnormality obtained by the inference unit 6f from the monitoring center 6, the current state of equipment, the cause of abnormality, Reference data such as anomaly history is supplied, analyzed by the personal computer 9, displayed on the display device 10, and printed on the printer device 11.

In addition, outside the maintenance patrol time of the maintenance patrol service car 12, based on the status data related to the failure or abnormality information supplied from the terminal monitoring device 1, the inference unit using the storage information of the basic information unit 6h. The type of abnormality obtained by the inference operation of 6f, the current state of the equipment, the cause of abnormality, and various other reference data are displayed on the display unit 6d of the monitoring center 6 and printed on the printer 6e.

In any case, the current state of equipment failure or abnormality, type of abnormality, cause of abnormality, etc. are clearly displayed or printed, so the repair procedure should be clearly planned and appropriate measuring instruments and equipment should be prepared. Service technician
Or, you can rush to the site from the most suitable place of business to repair quickly and accurately.

In the embodiment, when a failure or abnormality of the equipment occurs, information on the failure or abnormality from the terminal monitoring device and the related status data in the maintenance patrol service car and the cause of the abnormality obtained by the inference unit of the monitoring center. However, the present invention is not limited to the embodiment, and first, only the information and the related status data from the terminal monitoring device is used for the maintenance patrol service car. The various data transmitted from the monitoring center can be transmitted to the maintenance patrol service car only when requested by the service engineer.

Further, in the embodiment, the basic information section, the knowledge data storage section,
Although the thing provided with the abnormal history data storage part, the building data storage part, and the countermeasure data storage part was demonstrated, the basic information part can also be comprised only with a knowledge data storage part.

Further, in the embodiment, the case where the monitoring center and the business office exist separately has been described, but the business office may have the function of the monitoring center.

<Effects of the Invention> As described in detail above, according to the present invention, when a failure or abnormality occurs in the equipment, the status data of the equipment is taken in, and the type of the abnormality, based on the status data,
The cause of the abnormality and other inference data are obtained, and the service technician is provided with accurate information for repairing the equipment and equipment, and during the maintenance patrol time, the maintenance patrol service car extremely quickly detects the failure or abnormality. A remote monitoring device is provided in which accurate repairs are made.

[Brief description of drawings]

FIG. 1 is a block diagram showing the configuration of an embodiment of the present invention, and FIG. 2 is a block diagram illustrating the configuration and operation of the essential parts of the present invention. 1 ... Terminal monitoring device, 1a ... Abnormal condition data detection unit, 1b
...... Memory unit, 2 ... Communication control device, 3 ... Time zone detection device, 5 ... Telephone station, 6 ... Monitoring center, 6a ... Communication control unit, 6b ... Memory unit, 6c ... Output processing Section, 6d ... Display section,
6e …… Printer, 6f …… Inference section, 6g …… Data request section,
6h ... Basic information section, 7 ... Wireless telephone, 9 ... Hersonal computer, 10 ... Display device, 11 ... Printer device, 13 ... Building, 14 ... Elevator device, 15 ... Control panel, 16 …… High water tank device, 17 …… Air conditioner, 18,19 …… Telephone line, 21,22 …… Antenna, 23,24,25 …… Signal line.

Claims (2)

(57) [Claims] 1. A terminal monitoring device for monitoring facility equipment installed in a building and detecting the occurrence of a failure or abnormality in the facility equipment, and a telephone line when the terminal monitoring device detects the failure or abnormality. A remote controller that connects the terminal monitoring device to a monitoring center, and a communication control device that transmits information about the failure or the abnormality is installed in the building, and that monitors the facility equipment at the monitoring center based on the information. The monitoring device comprises a wireless telephone and an information data processing means for processing and displaying information data input to the wireless telephone,
A maintenance patrol service car that performs a maintenance patrol service of the equipment on the basis of the information data is provided in the remote monitoring device, and the terminal monitoring device includes information on the detected failure or abnormality, An abnormal state data detection unit that adds state data related to a failure or the abnormality and supplies the communication control device with the abnormal state data, and a time zone detection device that detects a patrol time zone of an area including the building of the maintenance patrol service car. And line connecting means for connecting the terminal monitoring device to the wireless telephone by a telephone line based on the detection signal of the time zone detecting device, and the communication center transmits the line monitoring means to the monitoring center. Based on the information and the information data, the present state of the equipment in which the failure or the abnormality has occurred is recognized and the cause of the failure or the abnormality is estimated. A determining means, a remote monitoring device, characterized in that the transfer means is provided for transferring the data obtained in this determination means to the maintenance cyclic for the service car. 2. A terminal monitoring device for monitoring facility equipment installed in a building and detecting the occurrence of a failure or an abnormality in the facility equipment, and a telephone line when the terminal monitoring device detects the failure or the abnormality. In the building, the terminal monitoring device is connected to a monitoring center, and a communication control device for transmitting the information of the failure or the abnormality is installed in the building, and the equipment is monitored in the monitoring center based on the information. A remote monitoring device is provided with a wireless telephone and an information data processing means for processing and displaying information data input to the wireless telephone, and a maintenance patrol service car for performing a maintenance patrol service for the equipment based on the information data. Provided in the remote monitoring device, and the terminal monitoring device is provided with status data relating to the failure or the abnormality in addition to the detected information of the failure or the abnormality. Then, an abnormal state data detection unit to be supplied to the communication control device, a time zone detection device for detecting a patrol time zone of an area including the building of the maintenance patrol service car, and a detection signal of the time zone detection device On the basis of the line connection means for connecting the terminal monitoring device to the wireless telephone by a telephone line, the monitoring center, based on the information and the information data transmitted by the communication control device, Judgment means for recognizing the current state of the equipment in which the failure or the abnormality has occurred and for estimating the cause of the failure or the abnormality, and transferring the data obtained by the judgment means to the maintenance patrol service car. Recognizing operation and cause estimating operation performed by the determining means on the basis of the information and the state data, in response to a request signal from the transfer means and the maintenance patrol service car. To the obtained data, and a response means for sending said maintenance cyclic for the service car is provided by the remote monitoring device according to claim.