KR101748598B1 - System for mediating technique man - Google Patents

Abstract

An embodiment of the present invention is a terminal used by a consumer who searches for a technician, and is a terminal that receives search information, which is a technology capable of searching for a technician who repairs a repair object including a hardware, an electric equipment, And transmits the information to a mediation server which is a technology, receives and displays, from the mediation server as the technology, a list of technical information of a technician matched with the search information as the technology, Consumer terminal; A mediation server for storing personality information for each technology category and extracting person information as a technology matching with search information received from the consumer terminal and transmitting the extracted person information to the consumer terminal; A terminal used by each technician, which is a technology for registering as a technology member together with person information of a technical person in the mediation server as the above technology; And a wired / wireless communication network for providing wired communication or wireless communication between the consumer terminal, a mediation server as a technology, and a technology terminal.

Description

System for mediating technique man}

The present invention relates to an intermediary service system as a technology, and relates to an intermediary service system that is a technology for intermediating a technician to a consumer.

As all industries are precise, high-tech and highly integrated, modern society has become highly precise, advanced and highly integrated in architecture, machinery, electrical and communication in homes, buildings, apartments, factories and neighborhood living facilities and finds technicians or technologists It becomes difficult, precise, cutting-edge, highly integrated, and the technology is also subdivided so that simple technology is required, but it is time to need skilled engineers with skill.

In order to receive technical services, consumers (households or households) receive estimates from businesses or individual technicians through their acquaintances or the Internet and receive technical services desired by consumers. However, technicians who work after the contracts are re-subcontracted to subcontractors There is no standardized service price, so it does not receive proper service technology and technical service that meets service price.

Also, even if it is a simple technical service, the distance is far away or it should be adjusted to the time of the technician, and the service cost is not constant because the standardized service price is not available and the technician of the technician does not come back. In order to get rid of such problems, consumers who need technical service can easily search for and select a technician who needs a technical service. There is a need for a means.

Korean Patent Laid-Open No. 10-2005-0112663

The technical object of the present invention is to provide a means of searching for and selecting a technician who has a desired technology from a consumer (individual, home, or industry) by subdividing and classifying the technology according to the technology, .

An embodiment of the present invention is a terminal used by a consumer who searches for a technician, and is a terminal that receives search information, which is a technology capable of searching for a technician who repairs a repair object including a hardware, an electric equipment, And transmits the information to a mediation server which is a technology, receives and displays, from the mediation server as the technology, a list of technical information of a technician matched with the search information as the technology, Consumer terminal; A mediation server for storing personality information for each technology category and extracting person information as a technology matching with search information received from the consumer terminal and transmitting the extracted person information to the consumer terminal; A terminal used by each technician, which is a technology for registering as a technology member together with person information of a technical person in the mediation server as the above technology; And a wired / wireless communication network for providing wired communication or wireless communication between the consumer terminal, the mediation server, and the technology terminal.

The search information may include a repair item to be repaired in the repair object, a location address of the repair object, and a repair cost range of the technician.

The mediation server may include a server communication unit for communicating with the consumer terminal and a technology terminal through a wired / wireless communication network; A person information database which is a technology in which technical person information is assigned and stored according to a technology category; A list provider for extracting person information, which is a technology matching with search information that is a technology received from the consumer terminal, and transmitting the extracted person information to the consumer terminal as a technology list; A contact providing unit, which is a technique for transferring a contact of a technician selected from the list of technologies to the consumer terminal; A consumer contact providing unit for transmitting the contact information of the consumer to a terminal, which is a technology used by a technology selected from a consumer terminal, from among the list of the technical specifications; An evaluation information storage unit for storing technology name evaluation information, which is evaluation information of a technician who has completed repairing a repair target, from the consumer terminal and storing the received evaluation information; And a communication bulletin board generating unit for generating a communication bulletin board which can communicate with technicians and providing the communication bulletin board to the terminal.

In the case where there are a plurality of repair items to be repaired in the repair target, the mediation server, which is the above technique, extracts each technician who is matched to the search information, which is technology, for each repair item, assigns the technicians extracted for each repair item to the project group And a project group generation unit which is a technology for storing the project group.

The consumer contact providing unit may determine a technical person who meets the selection condition, which is a preset representative technology among the technical persons belonging to the project group, to be the representative technical person, and transmit the contact information of the consumer to the terminal, which is a technology used by the determined representative technical person.

In order to determine a technical person who meets the above-mentioned representative technical conditions as a representative technical person, it is preferable to select a technical person who has the best evaluation information of the technical evaluation information among the technical persons belonging to the project group as the technical person as a representative technical person, The oldest technician among the technicians can be selected as the representative technician.

The mediating server may include a repair item database for each breakdown symptom in which a repair item is allocated and stored for each breakdown symptom of the repair target object, A repair item matching the failure symptom is extracted, and the person information, which is a technique matched to the extracted repair item, is extracted and transmitted to the consumer terminal as a technology list.

The mediating server includes a repair tool database in which repair information, repair equipment, and repair tool information are allocated and stored for each repair item; And a repair tool information list transmission unit for transmitting a repair tool information list matching the repair item received from the consumer terminal to the consumer terminal, The selected repair tool information may be transmitted from the consumer terminal to the terminal, which is a technology used by the selected technology.

According to the embodiment of the present invention, it is possible to easily match between a technician and a consumer by subdividing and classifying the technology according to the technology, According to the embodiment of the present invention, grouping of technicians in the form of a project group is possible, and efficient repair is possible.

1 is a configuration diagram of an intermediary service system, which is a technology according to an embodiment of the present invention.
2 is a block diagram of a configuration of a consumer terminal according to an embodiment of the present invention;
3 is a block diagram of a configuration of an intermediary server according to an embodiment of the present invention.
FIG. 4 is a diagram illustrating a consumer terminal in which a field for receiving search information, which is an art according to an embodiment of the present invention, is displayed.
5 is a view illustrating a consumer terminal displaying a list according to an embodiment of the present invention.
Figure 6 is an illustration of a project group that is an art according to an embodiment of the present invention.

BRIEF DESCRIPTION OF THE DRAWINGS The advantages and features of the present invention, and how to achieve them, will be apparent from the following detailed description of embodiments thereof taken in conjunction with the accompanying drawings. The present invention may, however, be embodied in many different forms and should not be construed as being limited to the exemplary embodiments set forth herein. Rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of the invention to those skilled in the art. And the present invention is only defined by the scope of the claims. In the following description, well-known functions or constructions are not described in detail since they would obscure the invention in unnecessary detail.

FIG. 1 is a configuration diagram of an intermediary service system according to an embodiment of the present invention, and FIG. 2 is a configuration block diagram of a consumer terminal according to an embodiment of the present invention.

According to the present invention, the simple technology is classified and classified by advanced technology according to a simple technology, and the precise, advanced, and highly integrated technology is classified and classified by the advanced technology, and the consumer (individual, home, industrial) And to search for and select a technician having a desired technology.

The intermediary service system of the present invention may include a wired / wireless communication network 100, a consumer terminal 200, a technology terminal 400, and a mediation server 300 as a technology.

The wired / wireless communication network 100 provides wired communication or wireless communication between the consumer terminal 200, the mediation server 300 as a technology, and the terminal 400 as a technology. When the wired / wireless communication network 100 is implemented as a wireless communication network, a wireless mobile communication network including a base transceiver station (BTS), a mobile switching center (MSC), and a home location register (HLR) So that data communication can be performed. In addition, when the wired / wireless communication network 100 is implemented as a wired communication network, it can be implemented as a network communication network, and data communication can be performed according to an Internet protocol such as TCP / IP (Transmission Control Protocol / Internet Protocol).

The consumer terminal 200 is a terminal used by a consumer who searches for a technician. In the drawing, a smart phone is taken as an example. However, not only a smart phone but also a desktop PC, a tablet PC, A slate PC, a notebook computer, a digital broadcasting terminal, a PDA (Personal Digital Assistants), and a PMP (Portable Multimedia Player). Of course, it is needless to say that the terminal to which the present invention is applicable is not limited to the above-described type, but may include both terminals capable of communicating with external devices.

The consumer terminal 200 receives search information, which is a technology capable of searching for a technician who repairs a repair object including a mechanical equipment, an electric equipment, an electronic device, and a building, and transmits the input search information to the mediation server 300 as a technology do.

Then, the consumer terminal 200 receives and displays a list, which is a list of technologies, in which person information of technicians matched with technology search information is arranged, as a technology, from the mediation server 300, selects a technician from the technology list, send.

2, the consumer terminal 200 may include a terminal communication unit 210, a terminal input unit 220, a terminal display unit 230, and a mediation application 240 as a technology.

The terminal communication unit 210 is a module for performing communication with an intermediary server 300, which is an external technology, through a mobile communication network. When performing mobile communication such as 3G, 4G, etc., An RF transmitter (not shown) for converting and amplifying the received radio signal, an RF receiver (not shown) for low-noise amplifying and down-converting the received radio signal, and the like.

The terminal input unit 220 receives the technology search information and also selects a specific technology from the technology list. The technological search information may include a repair item to be repaired in the repair object, a location address of the repair object, and a repair cost range of the technician. For example, if the home is a subject of repair, the toilet, sewer, boiler, etc. in the home are the repair items, the home address becomes the location address of the repair object, and the lowest It covers the repair cost range.

The terminal display unit 230 receives and displays a list, which is a technology in which person information of a technology matched with the technology search information is arranged, from the mediation server 300 as the technique. The terminal input unit 220 and the terminal display unit 230 may be implemented as a single type of touch screen panel. The touch screen panel is a display window provided on a front surface of the terminal to provide a touch screen screen capable of simultaneously performing input and display, and displays a graphic user interface (GUI) for communication.

The mediator application 240 as a technology accesses the mediating server 300 as a technology. When the login is completed, the mediator application 240 inputs search information, which is a technique for searching for a technician who repairs a repair target object including a mechanical equipment, an electric equipment, And transmits search information, which is a received technology, to the mediation server 300, which is a technology. As shown in Fig. 4, the field for inputting the technology search information includes a repair object input field for inputting a repair object type, a repair item input field for receiving repair items to be repaired in the repair object, A location address input field for receiving input, and a repair cost input field for inputting a repair cost range of the technician.

In addition, the technology intermediary application 240 receives from the mediation server 300 a list that is a technique for arranging person information of technicians matched with technology search information, displays the list on the terminal display unit 230, selects a technician To the mediation server 300, which is a technology.

For reference, a consumer terminal 200 implemented with a smart phone or the like can install, add or delete hundreds of various applications (application programs) as desired by a consumer, And can implement an appropriate interface through various applications. Therefore, it is possible to download the intermediary application 240, which is a technology in the Google market, the Apple store, etc., and install it on the smartphone.

The technology terminal 400 is a terminal used by each technician, and may be a smart phone, a desktop PC, a tablet PC, a notebook computer, or the like, similar to the consumer terminal 200. The technology terminal 400 can register a member who is a technical member together with the person information as technical information in the mediating server 300 which is a technology at the time of member registration. In the case of a technology selected from the consumer terminal 200, the technology terminal 400 can receive and display the contact information of the consumer.

The technology mediation server 300 extracts person information, which is technology, matching technology information, which is a technique received from the consumer terminal 200, and transmits the extracted person information to the consumer terminal 200. [ For this purpose, the mediator server 300, which is a technology, has the same configuration as that of a typical web server in hardware in order to implement the above-described operation, and various types of software such as C, C ++, Java, Visual Basic, And includes a program module that performs various functions. Hereinafter, it will be described in detail with reference to FIG.

FIG. 3 is a block diagram illustrating a mediation server according to an embodiment of the present invention. FIG. 4 is a diagram illustrating a consumer terminal in which a field for receiving search information, which is a technique according to an embodiment of the present invention, is displayed. FIG. 6 is a diagram illustrating an exemplary embodiment of a project group according to an exemplary embodiment of the present invention. Referring to FIG.

3, the agent server 300 includes a server communication unit 310, a technical person information database 320, a technological list providing unit 330, a technical contact providing unit 340, a consumer contact providing unit 350, a technology evaluation information storage unit 360, and a communication bulletin board generation unit 370. [ In addition, it may further include an engineer project group creation unit 380, a repair item database 385, a repair tool database 390, and a repair tool information list transmission unit 395.

The server communication unit 310 supports hardware and software protocols for communication with the consumer terminal 200 and the technology terminal 400, respectively. The server communication unit 310 can perform data communication in accordance with an Internet protocol such as TCP / IP (Transmission Control Protocol / Internet Protocol).

The technical person information database 320 is a database (DB) in which technical person information is allocated and stored according to a technology category. Such a database may be a hard disk drive, an SSD drive (Solid State Drive), a flash memory, a CF card, an SD card (Secure Digital card), a SM card ), An MMC card (Multi-Media Card), a memory stick, and the like, or may be provided in a separate device.

The technology provider list provider 330 extracts person information, which is technology matching with the search information received from the consumer terminal 200, and transmits the extracted person information to the consumer terminal 200 as a technology list. For example, as shown in FIG. 4, a consumer who is clogged with a toilet at a house inputs a repair object, a repair item, a location address, and a repair cost range to the consumer terminal 200, (330) extracts person information as technology that satisfies the inputted repair object, the repair item, the location address, and the repair cost range, and transmits the extracted person information to the consumer terminal (200) as a technology list. As shown in FIG. 5, the consumer terminal 200 receiving the list of technical entities can display the list of received technologies. The person information, which is such a rider, can display various information such as photographs, names, professional repair field, and evaluation scores.

The contact providing unit 340 transmits the contact information of the technician selected from the technical terminal list to the consumer terminal 200. 5, the contact providing unit 340 transmits the contact information of the selected technician to the terminal 400, which is a technology, so that the consumer can know the contact information of the technician So that the user can be contacted.

The consumer contact providing unit 350 transmits the contact information of the consumer to the terminal 400, which is a technique used by the technology selected from the consumer terminal 200, from the technology list. Therefore, the technology selected by the consumer can also obtain the contact information of the consumer, so that bidirectional communication between the consumer and the technician can be made possible.

The technician's evaluation information storage unit 360 receives and stores technical evaluation information, which is evaluation information of a technician who has completed repairing, with the repair target object from the consumer terminal 200. [ The evaluation information such as the evaluation score of the technician who has completed the repair is directly input by the consumer to evaluate the information, so that other consumers can refer to it later when selecting the technology.

The communication bulletin board generation unit 370 generates a communication bulletin board capable of communicating with technicians and provides the communication bulletin board to the technology terminal 400. [ Therefore, technicians can exchange opinions through communication bulletin boards and form small groups.

On the other hand, in the case of buildings such as apartments, private homes, villas, offices, etc., one of the facilities may not be broken down but may be broken down into a plurality of units. For example, if a porcelain condensation, a poor supply of hot water, or a bad door lock occurs at the same time, the customer would want to get it all overnight.

In consideration of this, the mediation server 300, which is the technology of the present invention, includes a project group generation unit 380 as a technology. In the case where there are a plurality of repair items to be repaired in the repair target object, the technological project group creation unit 380 extracts each technology name matched to the retrieval information for each repair item, And stores it as a circle. As shown in FIG. 6, for example, when a customer A requests to repair a veranda condensation, a hot water supply failure, and a door lock failure, a veranda expert technician, a water piping technician and a door lock repair technician are extracted, Professional technicians, water piping technicians, and door lock repair technicians to project group A, a technology company. Likewise, when B consumer requests repair of a fault such as a living room lamp, a defective gas supply, or a front door failure, it is necessary to extract electric engineer, gas engineer, and sundry engineer, It is to include the goods repair technicians as a group member in the project group B, which is a technology company.

In the case where the project group is created as described above, the consumer contact providing unit 350 determines a technical person who satisfies the selection condition, which is a preset representative technology among the technical persons belonging to the technical project group, as the representative technical person, And transmits the contact information of the consumer to the terminal 400. The representative is to provide the consumer contact information to the representative technician so that the representative can contact the consumer to arrange the repair schedule. Consumers are cumbersome when several technicians contact each consumer to schedule repairs. When a representative engineer schedules a repair with a consumer, the representative engineer notifies the rest of the group members, technicians, of the repair schedule.

As a representative engineer who meets the criteria for selecting representative engineers as a representative engineer, the engineer who has received the evaluation of the engineer's evaluation information among the engineers belonging to the engineer project group can be selected as the representative engineer. Or a technologist who belongs to a technical group and is one of the oldest technologists.

On the other hand, in the case of buildings such as apartments, private houses, villas, offices, etc., one of the facilities may not be broken down but may be broken down in a complex manner. For example, if veranda condensation occurs, ordinary consumers will not know which technician should be called for repairs. Therefore, it may be difficult for consumers to select repair items when searching for a technical person. In consideration of this, the mediation server 300 as the technology of the present invention includes a repair item database 385 for each breakdown symptom in which repair items are allocated and stored for each breakdown symptom of the repair target. For example, an insulation construction technique is assigned to a failure symptom of a veranda condensation, and a boiler construction technology may be assigned to a failure symptom of a floor heating failure.

Therefore, when there is a technical-information search consultation request together with a failure symptom of the repair target object from the consumer terminal 200, the technology provider list providing unit 330 extracts a repair item matched with the failure symptom, Information can be extracted and transmitted to the consumer terminal 200 as a list of technicians.

On the other hand, repairing materials, repairing equipment and the like can be repaired at a high price or can be repaired using low cost. It is necessary to choose expensive repair tools or low cost repair tools depending on the economic situation of the consumer in using repair materials including repair materials, repair equipment and usage costs.

To this end, the mediation server 300 according to the present invention includes a repair tool database 390 in which repair tool information, repair equipment, and repair tool information including usage costs are allocated and stored for each repair item, And a repair tool information list transmission unit 395 for transmitting the repair tool information list matched with the repair item received from the repair tool information list to the customer terminal 200.

The consumer contact providing unit may transmit repair tool information selected from the consumer terminal 200 from the repair tool information list to the terminal 400 as a technique used by the technology selected from the consumer terminal 200. [ Therefore, the repair technician can go ahead and carry out the repair with the repair tool selected by the consumer, and receive the corresponding repair, so that the dispute on the repair cost can be prevented in advance. For example, a technician used a costly repair tool to repair a higher level of repair. Consumers can not afford to pay for a low-cost repair, so there is no room for dispute. This is because the consumer has requested expensive repair tools in advance.

As a result, the intermediary service system of the present invention having the above-described configuration can implement the following functions.

- Systems that can communicate with each other by industry-specific technologies (like other cafes, technical communication between technicians in each field, etc.).

- A system that can be united among technicians according to the project according to the project.

- Systems that can be evaluated by themselves (self-assessment)

- A system that allows registered technicians to evaluate or review after use.

- Technical service commissioned by the consumer, can consult or record the project

The system.

- Classified technical service according to industry, keeping records according to the project, technicians, consumers, access to all, and technicians who participated in the event in case of an error, and the system to be able to obtain the abnormal factors.

- A system that enables the general consumer to select the classified technicians for each country, region, and ability at the right price.

- A system in which industrial customers sort the project when ordering an industrial project and connect the engineer or the associated technical team.

- A pyramid-type composition system based on the best technicians from a group of technologists classified by industry.

- A system in which a technician can select a technical service registered by the consumer according to the technology level and the technology cost after the connection

- A system that connects classified technicians classified by industry to technicians of local, cost and time appropriate for consumers.

- When the technical classification of the industry is difficult for the industry, the technician can be selected through the advisory group at the time of registration of the technical service contents, and the consumer can select or select the system after seeing it.

- Industrial customers can search, check, or select tools, materials, equipment, and technicians who are used or needed for technical service after registering technical service.

- A system that allows consumers to confirm, select, or rent equipment, equipment, or materials for each industry

- Technical service and maintenance amount standardization system for each industry.

- It is possible to check the personal information (career, technical ability, photo) when the consumer of each industry receives the service.

- Currently, technicians who work at each industry can register for support, and technicians who are connected at night or on holiday can receive technical service at a given wage.

- A system in which a customer of each industry pays payment to the system of the present invention when using registered technicians, equipment, tools, and materials, and the system is paid to the technician on a monthly or daily basis (excluding fees).

- The consulting technologists registered in this system at the request of technological project by each industry, collect the visiting data and discuss with experts in each field. After consulting the customer after estimating the technical service fee, the system is dispatched to the proper technician group.

- A system that classifies engineers in each industry as beginner, intermediate, advanced, exp.

The embodiments of the present invention described above are selected and presented in order to facilitate the understanding of those skilled in the art from a variety of possible examples. The technical idea of the present invention is not necessarily limited to or limited to these embodiments Various changes, modifications, and other equivalent embodiments are possible without departing from the spirit of the present invention.

100: wired / wireless communication network 200: consumer terminal
300: a mediation agent server 400: a technology terminal

Claims (8)

A terminal used by a consumer who searches for a technician, receives search information, which is a technology capable of searching for a technician who repairs a repair object, including mechanical equipment, electrical equipment, electronic equipment, and buildings, A consumer terminal for receiving and displaying a list of technical information of a technical person matched with the search information, which is the technology, from the mediation server as the technology, and transmitting the selected technical person to a mediation server as a technology;
A mediation server for storing personality information for each technology category and extracting person information as a technology matching with search information received from the consumer terminal and transmitting the extracted person information to the consumer terminal;
A terminal used by each technician, which is a technology for registering as a technology member together with person information of a technical person in the mediation server as the above technology; And
And a wired / wireless communication network for providing wired communication or wireless communication between the consumer terminal, a mediation server as a technology, and a terminal as a technology,
The search information,
The repair item to be repaired in the repair object, the location address of the repair object, and the repair cost range of the technician,
The mediation server,
A server communication unit for communicating with the consumer terminal and the terminal through a wired / wireless communication network;
A person information database which is a technology in which technical person information is assigned and stored according to a technology category;
A list provider for extracting person information, which is a technology matching with search information that is a technology received from the consumer terminal, and transmitting the extracted person information to the consumer terminal as a technology list;
A contact providing unit, which is a technique for transferring a contact of a technician selected from the list of technologies to the consumer terminal;
A consumer contact providing unit for transmitting the contact information of the consumer to a terminal, which is a technology used by a technology selected from a consumer terminal, from among the list of the technical specifications;
An evaluation information storage unit for storing technology name evaluation information, which is evaluation information of a technician who has completed repairing a repair target, from the consumer terminal and storing the received evaluation information; And
And a communication bulletin board generating unit for generating a communication bulletin board capable of communicating with technicians and providing the communication bulletin board to the above-
The mediation server, which is the above-
If there are a plurality of repair items to be repaired in the repair object, a technology group that is matched to the search information of the technical person is extracted for each repair item, and a project group Comprising:
The mediation server, which is the above-
A repair tool database in which repair tool information, repair equipment, and repair tool information including usage costs are allocated and stored for each repair item; And
And a repair tool information list transmission unit for transmitting a repair tool information list matching the repair item received from the consumer terminal to the consumer terminal,
Wherein the customer contact information providing unit transmits repair tool information selected from the consumer terminal to the terminal, which is a technology used by a technology selected by the consumer terminal, from the repair tool information list.
delete delete delete The system according to claim 1,
Determining a technical person who meets the selection condition, which is a representative technology preset in the project group belonging to the project group, as the representative technical person, and transmitting the contact information of the consumer to the terminal, which is a technology used by the determined representative technician.
The method according to claim 5, wherein determining a technical person who meets the selection condition,
Among the technologists belonging to the project group, the technical information of the evaluation information is selected as the representative technical person or the technologist of the oldest technology among the technical group belonging to the technical group is selected as the representative technical person Technical intermediary service system.
The method according to claim 1,
And a repair item database for each breakdown symptom in which a repair item is allocated and stored for each breakdown symptom of the repair object,
The list providing unit may extract a repair item matched with the malfunction symptom when a technical information search advice is requested together with a malfunction symptom of the repair target object from the consumer terminal, extracts person information as a technology matched to the extracted repair item, As a list, to the consumer terminal. delete

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