KR102379051B1 - Control method of server for providing platform of maintenance of facility, and system - Google Patents

Abstract

Disclosed is a method for controlling of a server that provides a maintenance platform of a facility. The present control method comprises: a step of receiving a request for maintenance from a customer terminal; a step of identifying a category and location of a facility, for which is a maintenance object, based on a user input received through the customer terminal; a step of selecting at least one maintenance company among a plurality of pre-registered maintenance companies, based on the identified category and location; a step of transmitting the information for the identified category and location to the selected maintenance company; a step of generating an estimate, based on the user input received from a company terminal of the selected maintenance company; and a step of providing the generated estimate to the customer terminal. Therefore, the present invention is capable of supporting a reasonable maintenance work management.

Description

CONTROL METHOD OF SERVER FOR PROVIDING PLATFORM OF MAINTENANCE OF FACILITY, AND SYSTEM }

The present disclosure relates to a server that provides a maintenance platform for a facility, and more particularly, to a server or system that provides a maintenance platform by performing communication with a customer terminal, a company terminal, and an administrator terminal, respectively.

As maintenance of facilities requires the hiring of a specialized company specialized for each type of facility, a contract between a maintenance company and a customer (on-site) or a contractor supporting the construction process is emerging.

However, from the point of view of the existing business operator, there was a problem in that considerable time was wasted in data retrieval and cost verification, and a large amount of additional time was required to prepare, store, and utilize materials related to maintenance work.

However, in many cases, the existing operators merely mediate communication through phone/e-mail/Kakaotalk through the manager, and there was a problem in that the processing was delayed during the collaboration process due to the inconvenience of communication. In addition, there was a problem that the contract and construction of Jung-gu heating were implemented because the cost of maintenance performed several times or the history of maintenance could not be systematically managed.

Unexamined Patent Publication No. 10-2019-0133381 (method of providing brokerage service based on a platform selected by certificate holders, experienced persons, and managers)

This disclosure is for real-time/business data database (digitization)/immediate communication, verification, repair company selection, progress monitoring and decision-making without limitations of time and place of the head office manager's manual/analog/post-work processing , provides servers and systems for building collaboration tools between repair sites and repair companies.

The present disclosure provides a server and a system that provides a system platform that enables communication between a customer (on-site), a maintenance company, and a manager in need of maintenance to be smoothly performed.

The present disclosure provides a server and a system that manages the progress history of maintenance work to provide maintenance services whose estimates and quality are verified.

Objects of the present disclosure are not limited to the above-mentioned purposes, and other objects and advantages of the present disclosure that are not mentioned may be understood by the following description, and will be more clearly understood by the embodiments of the present disclosure. Moreover, it will be readily apparent that the objects and advantages of the present disclosure may be realized by the means and combinations thereof indicated in the claims.

According to an embodiment of the present disclosure, there is provided a method for controlling a server that provides a maintenance platform for a facility, comprising: receiving a request for maintenance from a customer terminal; based on a user input received through the customer terminal, maintenance identifying a category and location of a facility that is a target of , selecting at least one maintenance company from among a plurality of pre-registered maintenance companies based on the identified category and location, a company terminal of the selected maintenance company Transmitting information on the identified category and location to, generating an estimate based on a user input received from a terminal of the selected maintenance company (in this case, a user input (ex. selection) from the customer terminal , approval) may be generated on the premise that an estimate is received), and providing the generated estimate to the customer terminal. Here, the generated estimate may also be provided to at least one manager terminal.

The step of identifying the category and location may include transmitting one or more chat messages for inquiring a category to the customer terminal through at least one chatbot module for specifying a facility, from the customer terminal through the chatbot module Recognizing a first category included in the received chatting message, transmitting, through the chatbot module, one or more chat messages inquiring about a subcategory of the identified first category to the customer terminal, the chatbot module Through, it may include the step of identifying the second category included in the chat message received from the customer terminal.

The control method of the server may include receiving an image of a facility subject to maintenance from the customer terminal, based on customer information of the customer terminal, the received image, the identified category, and the identified location, It may include generating code information of a facility, and transmitting the generated code information to the customer terminal.

In this case, the control method of the server includes the steps of registering a warranty period for the facility when the maintenance work for the facility in which the code information is generated is completed, adding information about the registered warranty period to the code The method may further include updating information and transmitting the updated code information to the customer terminal.

In addition, the identifying of the category and location may include receiving code information of a facility subject to maintenance from the customer terminal, and identifying the category and location of the facility based on the received code information.

On the other hand, the control method of the server, the step of receiving, from at least one customer terminal, first evaluation information on maintenance work performed on one or more facilities, monitoring information on the maintenance work to at least one manager transmitting to a terminal, receiving second evaluation information for the maintenance work from the manager terminal, based on the first evaluation information and the second evaluation information, a plurality of maintenance companies in at least one category The method may further include generating ranking information of In this case, the monitoring information may include an estimate of maintenance work, a progress history of the maintenance work, and images of facilities before and after the maintenance work. In addition, the selecting of the maintenance company may include selecting at least one maintenance company based on the identified category, the identified location, and the ranking information.

The control method of the server includes the steps of identifying information on estimates adopted in the past for facilities included in the identified category, and adding a unit price for each item included in each of the identified estimates to the generated estimate. Comparing with the included unit price for each item, generating verification information, and providing the generated verification information to the customer terminal.

In addition, the control method of the server includes the steps of receiving a detailed description of the state of a facility subject to maintenance from the customer terminal, analyzing the received detailed description and extracting one or more keywords related to maintenance work; The method may include recommending one or more maintenance companies matching the extracted keyword based on the pre-stored progress history and evaluation information of a plurality of maintenance works.

In addition, the control method of the server, providing a video call between the company terminal and the customer terminal, and the image taken through the customer terminal while the video call is provided through the customer terminal and the company terminal, respectively Displaying, according to a user input received from the customer terminal or the company terminal, may include the step of adding a check or memo on the displayed image.

In this case, the control method of the server inputs a plurality of images respectively displayed on the customer terminal and the company terminal while the video call is provided to at least one artificial intelligence model for object recognition matching the identified category to select at least one image including a facility from among the plurality of images, converting the voice in the video call into text, and converting the selected image and the converted text into the customer terminal, the company terminal, and It may include transmitting to at least one manager terminal.

On the other hand, the control method of the server, the step of transmitting a notification guiding the progress of the product for maintenance and construction cost payment to the manager terminal, based on a confirmation request for the notification received through the manager terminal, the manager terminal through, providing one or more documentary evidence related to payment of maintenance cost, generating a settlement number related to payment of maintenance cost, and providing it to the manager terminal. The generated settlement number may not be changed or deleted according to a user input received through the manager terminal.

According to the present disclosure, the server providing the maintenance platform of the facility supports reasonable maintenance work management by matching the maintenance company with the most suitable maintenance construction quality and price competitiveness according to the category and location of the facility requiring maintenance. can

The server that provides the maintenance platform of the facility according to the present disclosure provides an application or web dashboard for each of the customer terminal, the company terminal, and the manager terminal, so that the customer, the company, and the manager in the system can work tailored to their respective roles to be able to perform

In the server providing the maintenance platform of the facility according to the present disclosure, the process of receiving maintenance service, estimating process, company selection process, construction progress process, evaluation after construction completion, settlement, etc. is performed by customers (on-site), maintenance It should be flexibly/selectively shared with each company and manager.

1 is a block diagram illustrating an operation of a server performing communication with various terminals according to an embodiment of the present disclosure;
2 is a flowchart for explaining the operation of a server that provides a maintenance platform for a facility according to an embodiment of the present disclosure;
3 is a view for explaining an operation of a server that provides a user interface (UI) for specifying a category of a facility through a customer terminal according to an embodiment of the present disclosure;
4A is a view for explaining an example of UIs provided to receive input of categories, quantities, and descriptions of facilities subject to maintenance according to an embodiment of the present disclosure;
4B is a diagram for explaining a case in which a QR code is used to specify a facility according to an embodiment of the present disclosure;
4C is a diagram for explaining an operation of a server communicating with a customer through a chatbot module and specifying a category of a facility according to an embodiment of the present disclosure;
5 is a view for explaining an operation in which a server conducts a bid according to a user input received through a manager terminal according to an embodiment of the present disclosure;
6 is a view for explaining an operation in which a server provides a list of maintenance services through a company terminal according to an embodiment of the present disclosure;
7 is a view for explaining an operation in which the server manages each evaluation information of a customer and a manager according to an embodiment of the present disclosure;
8 is a view for explaining an operation of a server communicating through a note in a terminal screen during a video call between a customer (on-site) terminal and a company terminal according to an embodiment of the present disclosure;
9 is a view for explaining a web dashboard provided by a server through an administrator terminal according to an embodiment of the present disclosure; and
10 is a block diagram illustrating a configuration of a server according to an embodiment of the present disclosure.

Prior to describing the present disclosure in detail, a description will be given of the description of the present specification and drawings.

First, terms used in the present specification and claims have been selected in consideration of functions in various embodiments of the present disclosure. However, these terms may vary depending on the intention or legal or technical interpretation of a person skilled in the art, and the emergence of new technology. Also, some terms are arbitrarily selected by the applicant. These terms may be interpreted in the meanings defined herein, and in the absence of specific definitions, they may be interpreted based on the general content of the present specification and common technical common sense in the art.

Also, the same reference numerals or reference numerals in each drawing attached to this specification indicate parts or components that perform substantially the same functions. For convenience of description and understanding, the same reference numbers or reference numerals are used in different embodiments. That is, even though all components having the same reference number are illustrated in a plurality of drawings, the plurality of drawings do not mean one embodiment.

In addition, in this specification and claims, terms including an ordinal number such as “first” and “second” may be used to distinguish between elements. This ordinal number is used to distinguish the same or similar elements from each other, and the meaning of the term should not be construed as limited due to the use of the ordinal number. As an example, the use order or arrangement order of components combined with such an ordinal number should not be limited by the number. If necessary, each ordinal number may be used interchangeably.

In this specification, the singular expression includes the plural expression unless the context clearly dictates otherwise. In the present application, terms such as "comprises" or "consisting of" are intended to designate that the features, numbers, steps, operations, components, parts, or combinations thereof described in the specification exist, and are intended to indicate that one or more other It should be understood that this does not preclude the possibility of addition or presence of features or numbers, steps, operations, components, parts, or combinations thereof.

In an embodiment of the present disclosure, terms such as “module”, “unit”, “part”, etc. are terms for designating a component that performs at least one function or operation, and such component is hardware or software. It may be implemented or implemented as a combination of hardware and software. In addition, a plurality of "modules", "units", "parts", etc. are integrated into at least one module or chip, except when each needs to be implemented in individual specific hardware, and thus at least one processor. can be implemented as

In addition, in an embodiment of the present disclosure, when it is said that a certain part is connected to another part, this includes not only a direct connection but also an indirect connection through another medium. In addition, the meaning that a certain part includes a certain component means that other components may be further included, rather than excluding other components, unless otherwise stated.

1 is a block diagram illustrating an operation of a server performing communication with various terminals according to an embodiment of the present disclosure.

The server 100 corresponds to a server or system for providing a maintenance platform that mediates/supports a contract or progress of a maintenance service, and may be composed of one or more computers.

Referring to FIG. 1 , the server 100 may communicate with various terminal devices such as a customer terminal 200 , a company terminal 300 , and a manager terminal 400 . In this case, the server 100 may communicate with a plurality of terminal devices through at least one web page or application constituting the above-described maintenance platform.

The customer terminal 200 corresponds to a customer's terminal device that can request maintenance.

The customer may correspond to an owner, manager, occupant, user, etc. of a facility subject to maintenance, but is not limited thereto.

The company terminal 300 corresponds to a terminal device of a maintenance company that provides a maintenance service.

A maintenance company means a company that provides services such as inspection, repair, replacement, and remodeling for various types/categories of facilities for a fee or free of charge.

The manager terminal 400 corresponds to a terminal device of a manager who manages the maintenance platform provided through the server 100 .

Here, the manager may correspond to a member of a company operating the maintenance platform according to the present disclosure, or a manager of a platform service.

The above-described customer terminal 200 , the company terminal 300 , and the manager terminal 400 may correspond to various terminal devices such as a smartphone, a desktop PC, a tablet PC, a notebook PC, a PDA, and a wearable device. Alternatively, at least one of the above-described customer terminal 200 , the company terminal 300 , and the manager terminal 400 may be implemented as at least one server.

2 is a flowchart illustrating an operation of a server that provides a maintenance platform for a facility according to an embodiment of the present disclosure.

Referring to FIG. 2 , the server 100 may receive a maintenance request from the customer terminal 200 ( S210 ).

Specifically, the server 100 may receive a user input requesting maintenance from the customer terminal 200 in which the application is executed. In this case, the server 100 may newly register the requested maintenance service case.

In addition, the server 100 may identify the category and location of the facility to be maintained based on the user input received through the customer terminal 100 ( S220 ).

A category is a concept for classifying types of facilities. For example, categories may include, but are not limited to, ceilings, floors, walls, exterior façades, signs, fixtures, water leaks, machinery, and the like.

As an embodiment, the server 100 may provide UI items corresponding to each of a plurality of categories through the customer terminal 200 .

In this case, a user input (eg, a touch input, a button input, etc.) for selecting at least one UI item (a specific category) may be received through the customer terminal 200 .

Here, the server 100 may identify the selected category according to the received user input.

3 is a diagram for explaining an operation of a server that provides a user interface (UI) for specifying a category of a facility through a customer terminal according to an embodiment of the present disclosure.

Referring to FIG. 3 , the server 100 may provide a UI 310 for searching a category of facilities, a UI 320 for selecting one of a plurality of categories, and the like through the customer terminal 200 .

For example, according to a user input for selecting (eg, touching) at least one category in the UI 320 , the server 100 may identify a category of a facility to be maintained.

Meanwhile, the server 100 may identify the location of the facility according to the user input or the location of the customer terminal 200 .

As an embodiment, the server 100 may receive a user input for registering the location of the facility (or the location of the customer) through the customer terminal 200 .

Alternatively, the server 100 may receive the location information of the customer terminal 200 from the customer terminal 200 and specify the location of the facility according to the received location information. Here, the location information of the customer terminal 200 is GPS (Global Positioning System) information of the customer terminal 200, identification information of a relay device (ex. wireless router) connected to the customer terminal 200 (: matching with location information) ), etc., but is not limited thereto.

In addition, the server 100 may provide a UI for sequentially receiving information about facilities (upper category, lower category, name of facility, quantity, image, detailed description, etc.) through the customer terminal 200 .

In relation to this, FIG. 4A is a diagram for explaining an example of UIs provided to receive a category, quantity, and description of a facility to be maintained according to an embodiment of the present disclosure.

The UI screens 410 , 420 , 430 , 440 , 450 , and 460 of FIG. 4A may be displayed through the customer terminal 200 connected to the server 100 , respectively.

Specifically, an upper category may be selected through the UI screen 410 , and a lower category within the selected upper category may be selected through the UI screen 420 . Thereafter, when the UI screen 430 including information on a plurality of facilities included in the selected sub-category is provided, a name of a specific facility, etc. may be selected.

In addition, the quantity of facilities subject to maintenance may be selected through the UI screen 440 , and photos or videos of facilities subject to maintenance may be uploaded through the UI screen 450 . In this case, an image or video of a facility photographed through the camera and/or microphone of the customer terminal 200 may be transmitted to the server 100 .

In addition, detailed descriptions (eg, state, symptoms, problems, and other maintenance-related matters) of facilities to be maintained may be input through the UI screen 460 .

Meanwhile, according to an embodiment, the server 100 may identify the category and location of the facility (target of maintenance) according to the code information of the pre-registered facility. The code information may be implemented as a QR code, a barcode, or the like, but is not limited thereto.

In addition to the category and location of the facility, the code information can be registered to match information on the name of the facility, manufacturer, standard, unit price, quantity, construction company, construction date, warranty period, facility image (ex. link address), etc. .

Specifically, the server 100 may receive code information of a facility to be maintained from the customer terminal 200 . And, the server 100 may identify the category and location of the facility based on the received code information.

As an example, it is assumed that the QR scan 330 is selected on the screen of FIG. 3 . In this case, the QR code of the facility may be photographed through the camera of the customer terminal 200 .

Here, the server 100 may receive an image for the photographed QR code from the customer terminal 200, and as a result of recognizing the QR code, it is possible to identify detailed information about the facility as shown in FIG. 4B. As a result, the category and location of the facility may be identified.

In order for the above-described embodiment to be possible, code information for at least one facility needs to be previously registered.

Specifically, when a maintenance request for a specific facility is first received, the server 100 may receive an image of the corresponding facility from the customer terminal 200 (eg, 450 in FIG. 4A ).

Here, the server 100 may generate code information (eg, QR code) of the facility based on the customer information of the customer terminal 200 , the received image, the category of the facility, and the location of the facility. Specifically, as the approval information is received from the manager terminal 400 , the server 100 may register a new facility and issue a QR code.

And, the server 100 may transmit the generated code information to at least one of the customer terminal 200 , the company terminal 300 , and the manager terminal 400 .

As a result, the customer may store the code information stored in the customer terminal 200 on the customer terminal 200 or may be issued in paper form through at least one external device (eg, a printing device). The issued QR code can also be used by being attached to a facility or a location around the facility.

Thereafter, information on the corresponding facility may be shared and integratedly managed through the customer terminal 200 and the server 100 according to the code information.

For example, when the maintenance work for the facility in which the code information is generated is completed (eg, when the server 100 receives a completion report notifying the completion of the maintenance work from the company terminal 300), the server 100 ) can register the warranty period for the facility. The server 100 may set a warranty period according to a user input received through the company terminal 300 .

Here, the warranty period may mean a period that can be managed free of charge according to maintenance work, but is not limited thereto.

In this case, the server 100 may update the code information of the facility by adding information about the registered warranty period, and transmit the updated code information to at least one of the customer terminal 200 and the manager terminal 400 . there is.

On the other hand, various information constituting the code information (customer information, received image, category of facility, and location of the facility) is at least one of the customer terminal 200 , the company terminal 300 , and the manager terminal 400 . It can be changed/updated according to user input received through In this case, detailed search conditions for facilities (eg, registration date and time, category, location, etc.) are set, so that each facility and each code information can be searched and viewed.

In addition, information on facilities matching at least one code information may be deleted according to a user input received through at least one of the customer terminal 200 , the company terminal 300 , and the manager terminal 400 .

Meanwhile, in an embodiment, the server 100 may identify a category and/or location of a facility by exchanging a chat message with a customer through a chat-bot module.

The chatbot module is a module for chatting with customers to specify facilities.

The chatbot module is a functional configuration that can be implemented in the form of hardware and/or software through a system including the server 100 and the customer terminal 200 .

The chatbot module may exchange chatting messages with the customer through at least one of a display, a microphone, and a speaker of the customer terminal 200 .

The chatbot module may include a natural language understanding engine, a query/answer generation engine, a natural language generation engine, and the like.

The natural language understanding engine is a configuration for mechanically understanding the meaning of text, and it can mechanically define the meaning by transforming the text into a multidimensional vector form.

The query generation engine is configured to generate a response (question/answer) to a customer's answer or a query according to the context. However, the present invention is not limited thereto.

Specifically, the query generating engine may identify the categories included in the customer's chatting message for each step by using a database including information on categories defined for each step.

The natural language generation engine is a configuration for converting a multidimensional vector generated through the query/answer generation engine back into text.

The server 100 may transmit one or more chat messages to the customer terminal 200 to inquire about a category to be maintained through the chatbot module.

In this case, a chat message corresponding to the response may be received from the customer terminal 200 . In this case, the server 100 may identify the first category included in the chat message received from the customer terminal 200 through the chatbot module.

Also, the server 100 may transmit, to the customer terminal 200 , one or more chat messages inquiring about a subcategory of the identified first category through the chatbot module. Here, when the chatting message in response is received, the server 100 may identify the second category included in the chatting message received from the customer terminal through the chatbot module.

Here, the second category corresponds to a sub-category of the first category.

In relation to this, FIG. 4C is a diagram for explaining an operation in which a server communicates with a customer through a chatbot module and specifies a category of a facility according to an embodiment of the present disclosure.

Referring to FIG. 4C , the server 100 may provide a chat UI 480 linked to the chatbot module through the customer terminal 200 .

Specifically, when the query 481 is provided through the chatbot module, the customer may input a response 481 ′ to the query 481 .

In this case, the server 100 may visually provide a plurality of response items (eg, electricity, water, ceiling, wall, etc.) matching the query 481 through the customer terminal 200 , and at least one A response 481' may be input according to a user input for selecting a response item.

If the category of the facility is identified as “electricity” according to the above-described response 481 ′, the server 100 may provide a query 482 inquiring about a sub-category.

In this case, the server 100 may visually provide a plurality of response items (eg, lighting, security, cooking, air conditioning, etc.) corresponding to the sub-category of “electricity” through the customer terminal 200, A response 482 ′ may be input according to a user input for selecting at least one response item among them. As a result, a sub-category may be identified as “illumination” according to response 482'.

In addition, the server 100 may provide queries 483 and 484 for inquiring/requesting the quantity and photos of facilities, respectively. In this case, the customer's response 483 ′ for inputting the quantity may be input, and as the photographing item 485 is selected, the camera of the customer terminal 200 for photographing the facility may be activated.

Referring to FIG. 4C , when the camera is activated, a photographing UI 490 providing an image photographed through the camera may be provided. The photographing UI 490 may include an image 491 or a preview image photographed through the camera of the customer terminal 200 .

In addition, the shooting UI 490 may provide at least one UI for adding a check or memo on the image. Referring to FIG. 4C , the target facility (lighting) in the image 491 according to the user input is displayed. A specific check 492 may be added.

As such, the image 491 to which the check 492 is added may be transmitted to the server 100 , and the server 100 may register the image 491 in association with the code information of the facility. In addition, the server 100 may transmit the image 491 to at least one company terminal 300 to be selected through the process of S230 to be described later.

Meanwhile, when a category and/or location of a facility is identified according to the above-described various embodiments, the server 100 performs at least one maintenance (from among a plurality of previously registered maintenance companies) according to the identified category and/or location. A company can be selected (S230).

To this end, a plurality of maintenance companies may be registered on the server 100 . For example, a maintenance company may be registered on the server 100 on the premise that membership registration is performed through the company terminal of the maintenance company.

During the membership sign-up process, categories may be designated and registered for each maintenance company, and the location of the maintenance company or a business trip area may be registered together.

The server 100 may select at least one maintenance company matching a category of a facility to be maintained from among a plurality of previously registered maintenance companies.

In addition, the server 100 may select one or more maintenance companies located within a predetermined distance from the location of the facility to be maintained.

For example, when a facility subject to maintenance is a “lighting” category, maintenance companies registered for “lighting” may be primarily selected. Also, the server 100 may finally select only the maintenance companies having a distance from the facility within a predetermined distance from among the maintenance companies selected primarily.

Meanwhile, the server 100 may select at least one maintenance company by additionally considering evaluation information of maintenance companies in addition to the category and location of the facility.

The evaluation information corresponds to the customer and/or manager's evaluation of the past maintenance service (construction) performed by the maintenance company. In this regard, an embodiment in which evaluation information is collected as the maintenance service is performed will be described later with reference to FIG. 7 .

Specifically, the server 100 identifies a plurality of maintenance companies according to the category and location of the facility, and a certain number of relatively excellent evaluation information among the identified plurality of maintenance companies (ex. 5 companies, 10 companies) etc.) can be selected by a maintenance company.

On the other hand, the server 100 provides at least one maintenance company to the customer terminal 200 and the manager terminal 400 through the detailed description of the facility (eg, the detailed description received through the UI screen 460 of FIG. 4A ). It may be recommended through at least one of them.

Specifically, the server 100 may extract one or more keywords related to the maintenance work by analyzing the detailed description.

Here, the server 100 may extract one or more keywords in the detailed description by using at least one keyword extraction engine and database. This database may include a plurality of keywords related to maintenance work.

The keyword extraction engine may obtain a plurality of sub-texts by dividing the text constituting the detailed description into units of words or phrases, and compare each of the obtained plurality of sub-texts with keywords in a database to calculate a degree of agreement . The degree of matching may be numerically calculated according to the distance between vectors in which each word/keyword is converted, but is not limited thereto.

The keyword extraction engine may identify subtexts having a degree of matching with at least one keyword in the database equal to or greater than a threshold as keywords related to maintenance work.

As a result, the keyword extraction engine may extract one or more keywords related to the maintenance work in the detailed description.

In addition, the server 100 may recommend one or more maintenance companies matching the extracted keyword based on the pre-stored progress histories and evaluation information of a plurality of maintenance works.

Specifically, the server 100 compares the words/phrases in the text included in the progress history and evaluation information of a plurality of pre-stored maintenance works with the previously extracted keywords, and performs at least one maintenance work related to the extracted keywords. can be identified.

In this case, the server 100 may generate recommendation information for a maintenance company that has performed the identified maintenance work and may provide it to the customer terminal 200 . The recommendation information is information for recommending at least one maintenance company, and may include contact information, evaluation information, maintenance work history, location, etc. of the maintenance company, but is not limited thereto.

Meanwhile, when at least one maintenance company is selected according to the above-described various embodiments, the server 100 may bid for the selected maintenance company.

Specifically, the server 100 may transmit a request for an estimate to the company terminal 300 of the selected maintenance company. In addition, the server 100 may transmit information about the facility including the category and location of the facility to the company terminal 300 ( S240 ). In this case, the server 100 may transmit code information about the facility.

However, in the bidding process, the bidding method or target (: maintenance company) may be set according to a user input received through the manager terminal 400 .

In relation to this, FIG. 5 is a diagram for explaining an operation in which a server performs a bid according to a user input received through a manager terminal according to an embodiment of the present disclosure.

Referring to FIG. 5 , when a request for maintenance is received from the customer terminal 200 , the server 100 may provide information 510 on a facility subject to maintenance through the manager terminal 400 . .

The facility information 510 may include facility category, cost information (paid/free), request date, facility location, facility image/video, detailed description (repair request), and the like.

In this case, the manager may select one of the designated bid 511 and the open bid 512 through the manager terminal 400 .

The designated bidding 511 means that bidding is carried out only for a maintenance company designated by the manager, and the open bidding 512 means that the bidding is publicly conducted without designation by the manager. Specifically, the open bidding 512 means that all of the maintenance companies registered on the server 100 (on the platform) are designated or that the maintenance companies voluntarily participate in the bidding through a public bid notice.

For example, when the designated bid 511 is selected, as shown on the right side of FIG. 5 , the server 100 searches within the list 520 and the list 520 for at least one maintenance company through the manager terminal 400 . A UI 521 for

The list 520 may include a maintenance company (: a maintenance company selected according to a category, location, etc. of a facility subject to maintenance) previously selected in step S230. Alternatively, the list 520 may include all maintenance companies matching the category of the facility.

The list 520 may include evaluation information (eg, ratings) of each maintenance company in the list 520 , information on locations (addresses), and information on distances from facilities.

Also, within the list 520 , the closer the distance to the facility and/or the higher the rating, the higher the maintenance company may be displayed above other maintenance companies.

In this list 520 , at least one maintenance company may be designated according to a user input (administrator), and the server 100 may bid only for the designated maintenance company. Specifically, the server 100 may request a quotation to a company terminal of a designated maintenance company through the manager terminal 400 , and transmit information about the facility.

As another example, when the open bidding 512 is selected, the server 100 may directly bid for maintenance companies without providing a separate list (eg, 520 ) through the manager terminal 400 .

Here, the maintenance companies targeted for the open bidding 512 may be companies selected (via the server 100 ) according to at least one of a category and a location of a facility to be maintained.

In addition, the server 100 acquires the ranking information of each maintenance company according to the evaluation information of each of a plurality of maintenance companies matching the category of the facility subject to maintenance, and a maintenance company corresponding to a certain number of upper rankers may be selected for the open bidding 512 .

6 is a diagram for explaining an operation in which a server provides a list of maintenance services through a company terminal according to an embodiment of the present disclosure.

Referring to FIG. 6 , the server 100 may include a quote request list 610 through the company terminal 300 .

The list 610 may include information on one or more maintenance service cases in which maintenance is requested from at least one customer terminal and a maintenance company matching the company terminal 300 is selected as a bid target.

This list 610 may include information (eg, category, name, location of the facility, cost (free/paid), etc.) on the facility of each maintenance service.

In addition, the server 100 may generate or upload an estimate (by company) according to a user input received through the company terminal 300 ( S250 ).

Specifically, at least one maintenance service case in the list 610 may be selected through the company terminal 300 and an estimate may be uploaded.

Alternatively, at least one maintenance service case in the list 610 is selected through the company terminal 300, and a user input for registering various information (eg, unit price for each item, construction period, etc.) constituting the estimate is received can be In this case, the server 100 may generate an estimate including various registered information.

The estimate may include information on construction period, materials, construction items, costs (eg, unit price for each material, unit price for each construction item, unit price for each site, total cost, etc.), additional services, and the like.

Then, the server 100 may transmit the generated (or uploaded) estimate to at least one of the customer terminal 200 and the manager terminal 400 (S260).

In this case, the server 100 may generate verification information about the cost in the quotation generated for each company and provide it to at least one of the customer terminal 200 and the manager terminal 400 .

Specifically, the server 100 may identify information on estimates adopted in the past for facilities included in the identified category (eg, lighting). And, the server 100 may generate verification information by comparing the unit price for each item (eg, material item, construction item, etc.) included in each of the identified estimates with the unit price for each item included in the generated estimate.

Verification information includes the average unit price for each item in previously adopted quotations, the estimated total cost reflecting the average unit price by item in the past adopted quotations, and comparison information with the unit price for each item in past adopted quotations (ex. 5% cheaper than quoted quotations'), but is not limited thereto.

In addition, the server 100 may provide verification information matching each generated quotation to at least one of the customer terminal and the manager terminal 400 together with each quotation.

As a result, the customer can check the quotation for each company through the customer terminal 200, and the server 100 is thereafter at least according to the user input received through the customer terminal 200 (and/or the manager terminal 400). It can support the conclusion of a maintenance contract with one maintenance company.

In this case, the server 100 may notify each of the customer terminal 200 , the company terminal 300 , and the manager terminal 400 of completion of company selection, and may register information on the completed maintenance contract.

Meanwhile, FIG. 7 is a diagram for explaining an operation in which a server manages each evaluation information of a customer and a manager according to an embodiment of the present disclosure. 7 is assuming a situation after the maintenance work is completed.

Referring to FIG. 7 , the server 100 may receive, from the customer terminal 200 , first evaluation information 711 on maintenance work performed on one or more facilities. The first evaluation information 711 corresponds to the customer's evaluation of the maintenance work. Specifically, as the completion report is received from the company terminal 300 , the server 100 may provide at least one notification requesting an on-site evaluation to the customer terminal 200 . Here, the customer terminal 200 may access a web address through a link (eg, included in a notification) provided through the server 100 and upload at least one evaluation report according to a user input.

The first evaluation information 711 may include evaluation scores or evaluation statements for various items such as delivery date compliance, construction completion, safety management, civil complaint handling, additional items, images before and after construction, and detailed reviews.

In this case, the server 100 may determine the authenticity of the first evaluation information by comparing the before and after construction images received through the customer terminal 200 with the before and after construction images received from the company terminal 300 .

Meanwhile, while the maintenance work is in progress, the server 100 may acquire monitoring information on the maintenance work and transmit it to the manager terminal 400 .

The monitoring information may include an estimate of maintenance work, a progress history of the maintenance work, and images of facilities before and after the maintenance work. In addition, the monitoring information may include a completion report for maintenance work, information on the status of facilities, and the like.

The completion report may be received from the company terminal 300 . Specifically, according to a user input received from the manager terminal 400 , the server 100 may transmit a notification (eg, e-mail) including a URL address (link) to the company terminal 300 . In this case, the company terminal 300 may access the corresponding link according to a user input, and then a completion report may be uploaded to the server 100 through the company terminal 300 connected to the corresponding link. In addition, uploading of quotations, images/videos for facilities (or materials), and other licenses may be uploaded according to the above-described method, but is not limited thereto.

Information on the status of the facility may be received from at least one of the customer terminal 200 and the company terminal 300 to the server 100 .

The progress history of the maintenance work may be updated according to a user input received through the company terminal 300 whenever the stage of the construction is changed.

Images of facilities before and after maintenance work may be uploaded on the server 100 through the customer terminal 200 or the company terminal 300 .

And, when the maintenance work is completed (ex. the server 100 receives the completion report from the company terminal 300), the server 100 may transmit information indicating that the maintenance work is completed to the manager terminal 400. .

Here, the server 100 may receive the second evaluation information for the maintenance work from the manager terminal 400 . The second evaluation information 712 corresponds to the evaluation of the manager (platform operation side) for the maintenance work.

The second evaluation information 712 is for compliance with delivery date, rationality of construction schedule calculation, construction completeness, drawing and specification compliance, defect repair and solution presentation, on-site civil complaints, safety measures, response to changes, additional points, deduction items, etc. It may include evaluation scores or evaluation statements.

In addition, the server 100 may generate ranking information of a plurality of maintenance companies in at least one category based on the first evaluation information and the second evaluation information.

The above-described first evaluation information 711 , second evaluation information 712 , ranking information, etc. are indicators for determining whether to select/recommend a corresponding company in the maintenance service requested from at least one other customer terminal later can be used as (ex. S230).

In addition, the server 100, in response to the request of the manager terminal 400 for viewing at least one maintenance service case for which the maintenance work has been completed, the first evaluation information 711 and the second evaluation of the maintenance service case The UI screen 710 including the information 712 may be displayed through the manager terminal 400 .

Meanwhile, as an embodiment, the server 100 may compare the first evaluation information of the customer and the second evaluation information of the manager to determine the authenticity of at least one of the first evaluation information and the second evaluation information.

Specifically, the server 100 may compare the evaluation score according to the first evaluation information and the evaluation score according to the second evaluation information. If the difference between the first evaluation score and the second evaluation score is equal to or greater than a threshold, the server 100 may determine the authenticity of each of the first evaluation information and the second evaluation information.

First, the server 100 may verify the authenticity of the first evaluation information.

Here, the server 100 is a first image after the construction taken through the customer terminal 200 at the first shooting point for the facility and the second image after the construction taken through the customer terminal 200 at the second shooting point for the facility. 2 images may be transmitted to the manager terminal 400 .

Thereafter, when the third image and the fourth image respectively photographed at the first and second photographing points are received from the manager terminal 400 , the server 100 compares the first image with the third image, and the second The image may be compared to a fourth image.

In this case, the server 100 may identify the reliability of each of the first image and the second image according to the degree of similarity according to the comparison result.

If the identified reliability is less than the threshold, the server 100 may configure the evaluation information for the company through the second evaluation information excluding the first evaluation information.

On the other hand, when the reliability of each of the first image and the second image is equal to or greater than the threshold, the server 100 may transmit the first image and the second image to at least one other manager terminal.

And, the server 100 may receive the third evaluation information (including the third evaluation score) of the manager of the other manager terminal.

At this time, the server 100 calculates a first reliability for the first evaluation score by comparing the third evaluation score with the first evaluation score, and calculates the second reliability by comparing the third evaluation score with the second evaluation score. can Here, the smaller the difference with the third evaluation score, the higher the reliability can be calculated.

Then, the server 100 may calculate the final evaluation score included in the evaluation information about the company by applying the first reliability to the first evaluation score and the second reliability to the second evaluation score (ex. Final assessment score = (first assessment score*first confidence) + (second assessment score*second confidence)).

Meanwhile, according to an embodiment, the server 100 may provide a video call between the customer terminal 200 and the company terminal 300 .

In relation to this, FIG. 8 is a diagram for explaining an operation in which a server provides a video call between a customer terminal and a company terminal according to an embodiment of the present disclosure.

The video call of FIG. 8 may, for example, be performed at the request of the customer terminal 200 after the quotation of the maintenance company is transmitted to the customer terminal 200 according to the above-described process S260, but is not limited thereto.

Referring to FIG. 8 , images 810 and 830 taken through the customer terminal 200 while a video call is provided between the customer terminal 200 and the company terminal 300 are the customer terminal 200 and the company terminal 300 . ) can be indicated through each.

In addition, the server 100 may add a check or memo on the displayed image according to a user input received from the customer terminal 200 or the company terminal 300 .

As a specific example, when the user's check mark 821 is input through the UI 820 for memo provided through the customer terminal 200, the server 100 is displayed on each of the customer terminal 200 and the company terminal 300 Check marks 821 and 821 may be added to the images 810 and 830 to be used.

As a result, there is an effect that customers and company officials in different sites can hold a meeting while viewing the same image.

Also, according to an embodiment, the server 100 may extract and store at least one image and text within the video call of FIG. 8 .

For example, while the video call is provided, the server 100 inputs a plurality of images sequentially displayed on the customer terminal 200 and the company terminal 300 respectively into the object recognition AI model, and among the plurality of images At least one image including a facility may be selected.

To this end, the server 100 may include a plurality of artificial intelligence models for object recognition matching different categories. The plurality of artificial intelligence models for object recognition may be models trained through images of facilities of different categories.

Specifically, the server 100 may select an artificial intelligence model matching a category of a facility to be maintained among a plurality of object recognition artificial intelligence models, and input a plurality of images in a video call to the corresponding artificial intelligence model. .

In this case, the server 100 may select an image in which at least one facility is recognized through the artificial intelligence model.

In addition, the server 100 may convert the voice (customer, company official) in the video call into text. Specifically, the server 100 may convert audio data in a video call into text using at least one of an acoustic model, a language model, and a pronunciation dictionary.

And, the server 100 may register the selected image and the converted text with respect to the corresponding facility. In this case, according to the request of at least one terminal, the server 100 may transmit the selected image and the converted text to at least one of the customer terminal 200 , the company terminal 300 , and the manager terminal 400 .

As such, the server 100 according to the present disclosure can not only automatically record the main details of the maintenance service, but also efficiently utilize the storage space by selectively storing/registering only images and texts including facilities at the time of recording. .

On the other hand, the video call described above with reference to FIG. 8 can not be performed only between the customer terminal 200 and the company terminal 300, but is performed between the customer terminal 200 and the manager terminal 400, or the company terminal ( 300) and the manager terminal 400 may be performed. Alternatively, the video call may be performed as a three-way video call including all of the customer terminal 200 , the company terminal 300 , and the manager terminal 400 .

Meanwhile, the server 100 may provide information on various maintenance service cases in progress or completed to the manager terminal 400 .

In this case, various information on maintenance service cases can be visualized on the manager terminal 400 in the form of a web dashboard, and FIG. 9 is a view of the UI screen provided by the server 100 through the manager terminal 400 An example is shown.

Referring to FIG. 9 , a menu 910 may be provided through the manager terminal 400 . This menu 910 may include the status of remuneration, evaluation and settlement, notice management, My Page, and the like.

9 is a case in which “repair status” is selected. When “repair status” is selected, status items such as maintenance request, quote request, estimate receipt, construction waiting, construction progress, completion report reception, on-site evaluation request, etc. can be displayed. These items correspond to items for selectively checking maintenance service cases by progress status.

Referring to FIG. 9 , a UI 920 indicating the maintenance status may be provided through the manager terminal 400 , and a list 921 of maintenance service cases and a UI 922 for search may be provided, respectively.

In addition, since the detailed filter UI 930 may be provided through the manager terminal 400, the reception period (based on the time when the request for maintenance is received), the cost classification (paid / paid) through the detailed filter UI 930 Filtering according to items such as free), bidding method (designated/disclosed), maintenance company classification (designated/non-designated), progress status, and sorting method (newest/oldest) may be performed.

In addition, the above-described list 921 may be updated according to the filtered result.

On the other hand, in addition to this, the server 100 includes various statistical information related to maintenance service cases, evaluation information by company (ranking information), cost information, various form upload tools, facility registration tools, estimate creation and upload tools, report creation tools, A license expiration guide and a re-contract tool may be provided through the manager terminal 400 .

Meanwhile, FIG. 10 is a block diagram for explaining the configuration of the server 100 according to an embodiment of the present disclosure.

Referring to FIG. 10 , the server 100 may include at least one memory 110 , at least one communication unit 120 , and at least one processor 130 , respectively.

The memory 110 is a configuration for storing an operating system (OS) for controlling overall operations of components in the server 100 , at least one instruction, and data. The memory 110 may include non-volatile memory such as ROM and flash memory, and may include volatile memory such as DRAM. Also, the memory 110 may include a hard disk, a solid state drive (SSD), or the like.

The communication unit 120 is a configuration for the server 100 to transmit and receive data to and from various external devices, and may include at least one circuit or module for communication.

The communication unit 120 is TCP/IP (Transmission Control Protocol/Internet Protocol), UDP (User Datagram Protocol), HTTP (Hyper Text Transfer Protocol), HTTPS (Secure Hyper Text Transfer Protocol), FTP (File Transfer Protocol), SFTP ( A communication protocol (protocol) such as Secure File Transfer Protocol) and MQTT (Message Queuing Telemetry Transport) may be used to transmit/receive various information to and from one or more external electronic devices. The communication unit 120 may use an ultra wide band (UWB), an NFC protocol, or a protocol for at least one of AR (Augmented Reality) and IoT to utilize an object recognition technique.

To this end, the communication unit may be connected to an external device based on a network implemented through wired communication and/or wireless communication. In this case, the communication unit 130 may be directly connected to an external device, or may be connected to an external electronic device through one or more external servers (eg, Internet Service Providers (ISPs)) that provide a network.

The network may be a personal area network (PAN), a local area network (LAN), a wide area network (WAN), etc. depending on the area or size, and depending on the openness of the network, an intranet, It may be an extranet or the Internet.

Wireless communication includes long-term evolution (LTE), LTE Advance (LTE-A), 5th generation (5G) mobile communication, code division multiple access (CDMA), wideband CDMA (WCDMA), universal mobile telecommunications system (UMTS), WiBro (Wireless Broadband), GSM (Global System for Mobile Communications), DMA (Time Division Multiple Access), WiFi (Wi-Fi), WiFi Direct, Bluetooth, NFC (near field communication), at least one of the communication methods such as Zigbee may include

Wired communication may include at least one of communication methods such as Ethernet, optical network, USB (Universal Serial Bus), and ThunderBolt.

Here, the communication unit 120 may include a network interface or a network chip according to the above-described wired/wireless communication method. Meanwhile, the communication method is not limited to the above-described example, and may include a communication method newly appearing according to the development of technology.

The processor 130 is a configuration for overall controlling each configuration included in the server 100 , and may control the operation of the server 100 according to the various embodiments described above.

The processor 130 may include various units, such as a central processing unit (CPU), an application processor (AP), a graphic processing unit (GPU), a visual processing unit (VPU), and a neural processing unit (NPU). The processor 130 may control the server 100 by executing instructions stored in the memory.

Meanwhile, the various embodiments described above may be implemented by combining two or more embodiments as long as they do not conflict with or contradict each other.

Meanwhile, the various embodiments described above may be implemented in a recording medium readable by a computer or a similar device using software, hardware, or a combination thereof.

According to the hardware implementation, the embodiments described in the present disclosure are ASICs (Application Specific Integrated Circuits), DSPs (digital signal processors), DSPDs (digital signal processing devices), PLDs (programmable logic devices), FPGAs (field programmable gate arrays) ), processors, controllers, micro-controllers, microprocessors, and other electrical units for performing other functions may be implemented using at least one.

In some cases, the embodiments described herein may be implemented by the processor itself. According to the software implementation, embodiments such as the procedures and functions described in this specification may be implemented as separate software modules. Each of the above-described software modules may perform one or more functions and operations described herein.

On the other hand, the computer instructions or computer program for performing a processing operation in the electronic device in the server or system according to various embodiments of the present disclosure described above is a non-transitory computer-readable medium (non-transitory computer-readable medium) ) can be stored in When the computer instructions or computer program stored in such a non-transitory computer-readable medium are executed by the processor of the specific device, the specific device performs the processing operation in the server or each device in the system according to the various embodiments described above. .

The non-transitory computer-readable medium refers to a medium that stores data semi-permanently, rather than a medium that stores data for a short moment, such as a register, a cache, a memory, and can be read by a device. Specific examples of the non-transitory computer-readable medium may include a CD, DVD, hard disk, Blu-ray disk, USB, memory card, ROM, and the like.

In the above, preferred embodiments of the present disclosure have been illustrated and described, but the present disclosure is not limited to the specific embodiments described above, and is generally used in the technical field belonging to the present disclosure without departing from the gist of the present disclosure as claimed in the claims. Various modifications may be made by those having the knowledge of

100: server 200: customer terminal
300: company terminal 400: manager terminal

Claims (11)

In the control method of a server that provides a maintenance platform of a facility,
receiving a request for maintenance from a customer terminal;
identifying a category and location of a facility subject to maintenance based on a user input received through the customer terminal;
selecting at least one maintenance company from among a plurality of pre-registered maintenance companies based on the identified category and location;
transmitting information on the identified category and location to a company terminal of the selected maintenance company;
generating an estimate based on a user input received from the terminal of the selected maintenance company; and
Including; providing the generated quotation to the customer terminal;
The control method of the server,
providing a video call between the company terminal and the customer terminal;
displaying an image taken through the customer terminal while the video call is provided through each of the customer terminal and the company terminal; and
In accordance with the user input received from the customer terminal or the company terminal, adding a check or a memo on the displayed image; Containing, a server control method. According to claim 1,
The step of identifying the category and location comprises:
transmitting one or more chat messages for inquiring a category to the customer terminal through at least one chatbot module for specifying a facility;
identifying, through the chatbot module, a first category included in the chatting message received from the customer terminal;
transmitting, through the chatbot module, one or more chat messages inquiring about a subcategory of the identified first category to the customer terminal; and
Through the chatbot module, the step of identifying a second category included in the chat message received from the customer terminal; comprising a, a server control method. According to claim 1,
The control method of the server,
receiving an image of a facility subject to maintenance from the customer terminal;
generating code information of the facility based on the customer information of the customer terminal, the received image, the identified category, and the identified location; and
Transmitting the generated code information to the customer terminal; Containing, the control method of the server. 4. The method of claim 3,
The control method of the server,
registering a warranty period for the facility when the maintenance work for the facility in which the code information is generated is completed;
updating the code information by adding information about the registered warranty period; and
Transmitting the updated code information to the customer terminal; further comprising, the control method of the server. According to claim 1,
The step of identifying the category and location comprises:
Receive code information of a facility subject to maintenance from the customer terminal,
Based on the received code information, the server control method for identifying the category and location of the facility. The method of claim 1,
The control method of the server,
Receiving, from at least one customer terminal, first evaluation information on maintenance work performed on one or more facilities;
transmitting monitoring information for the maintenance work to at least one manager terminal;
Receiving second evaluation information for the maintenance work from the manager terminal; and
generating ranking information of a plurality of maintenance companies in at least one category based on the first evaluation information and the second evaluation information;
The monitoring information is
Including the estimate of maintenance work, the progress history of the maintenance work, and the image of the facility before and after the maintenance work,
The step of selecting the maintenance company is,
Based on the identified category, the identified location, and the ranking information, selecting at least one maintenance company, a server control method. According to claim 1,
The control method of the server,
identifying information on estimates adopted in the past for facilities included in the identified category;
generating verification information by comparing the unit price for each item included in each of the identified quotes with the unit price for each item included in the generated quote; and
Providing the generated verification information to the customer terminal; Containing, the control method of the server. According to claim 1,
The control method of the server,
receiving a detailed description of a state of a facility subject to maintenance from the customer terminal;
extracting one or more keywords related to maintenance work by analyzing the received detailed description; and
Recommending one or more maintenance companies matching the extracted keyword based on the pre-stored progress history and evaluation information of a plurality of maintenance works; delete delete According to claim 1,
The control method of the server,
Transmitting a notification guiding the progress of the product for maintenance construction cost payment to the manager terminal;
providing, through the manager terminal, one or more documentary evidence related to payment of maintenance and construction costs, based on a request for confirmation of the notification received through the manager terminal; and
Including; generating a settlement number related to the payment of the maintenance construction cost and providing it to the manager terminal;
The generated settlement number cannot be changed or deleted according to a user input received through the manager terminal, a control method of a server.

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