KR101619737B1 - The repair intermediation system for equipment repair and method - Google Patents

The repair intermediation system for equipment repair and method Download PDF

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KR101619737B1
KR101619737B1 KR1020150145018A KR20150145018A KR101619737B1 KR 101619737 B1 KR101619737 B1 KR 101619737B1 KR 1020150145018 A KR1020150145018 A KR 1020150145018A KR 20150145018 A KR20150145018 A KR 20150145018A KR 101619737 B1 KR101619737 B1 KR 101619737B1
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information
repair
customer
company
affiliate
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김성환
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김성환
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Priority to PCT/KR2016/011218 priority patent/WO2017065456A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/20—Administration of product repair or maintenance
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/08—Auctions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services

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Abstract

The present invention relates to a repair mediation system and method for a repair target equipment, and more particularly, to a repair mediation system and method for a repair target equipment, The server processes the information received from the customer terminal and provides it to the affiliated company terminal of the affiliated company that can repair the corresponding equipment, receives the quotation information from the affiliated company terminals, To a repairing mediation system and method of a repair target equipment for providing selection fact information to an affiliated company terminal selected by a customer.

Description

BACKGROUND OF THE INVENTION 1. Field of the Invention The present invention relates to a repairing system,

The present invention relates to a repair mediation system and method for a repair target equipment, and more particularly, to a repair mediation system and method for a repair target equipment, The server processes the information received from the customer terminal and provides it to the affiliated company terminal of the affiliated company that can repair the corresponding equipment, receives the quotation information from the affiliated company terminals, And provides a selection result to a terminal of a partner company selected by the customer.

Currently, the Internet is attracting attention as a huge and efficient information accumulation medium and information providing medium connected with many computer networks all over the world. As the number of networks connected with the Internet and the number of Internet users have surged, electronic commerce, .

In general, the e-commerce model through the Internet includes a shopping mall type such as Amazon and Internet department store, a second auction or reverse auction such as ebay, auction, a third type of purchase that recruits a buyer to purchase a product at a given price, Fourth, the form of business-to-business or government-to-business transactions such as import and export, material purchase, and bid are widely known.

In this type of conventional electronic commerce model, the price of a product is determined by a shopping mall or a seller in case of a joint purchase. In case of an auction, a seller presents a minimum price and a buyer determines a final price. In reverse auction, present.

In addition, PriceLine (www.priceline.com) takes the form in which the buyer presents the desired price.

In the case of the conventional model, there is a problem that it is difficult to satisfy consumers' desire because the pricing process is not applied as it is in the actual transaction process and the supply and demand principle is not applied.

On the other hand, when people who want to purchase a specific commodity are collectively grouped together in an Internet space where a large number of people can gather, the problem of transparency of pricing is similarly problematic.

In addition, in electronic commerce of used products, electronic products and other heavy equipment products require substantial verification of defects or leaks of equipment or parts, so buyers believe that the risk of fraud is very high, so that e-commerce itself is virtually impossible And even if the purchaser purchases the goods through the Internet, there is a problem that the buyer is considerably cumbersome in the process of returning the goods due to the transportation process and the cost thereof when the buyer attempts to return the goods.

As described above, the conventional industrial structure is going to provide a new product or service using the Internet. However, in case of the equipment whose purchase time has elapsed to some extent, the repair service is not smoothly performed, It has become one of the most time consuming tasks.

That is, the repair method of the equipment to be repaired in the past is a problem in that the customer can not acquire information on various repair partners because the customer visits the repaired repair partner directly to the repair repair partner, There was a problem that the repair cost of the target equipment was unknown, and there was a problem in that it was impossible to secure the repairability and reliability of the partner who requested the repair.

Therefore, it takes a long time and an increase in cost, which are caused by this problem, and a solution is needed.

Korean Patent Publication No. 10-2002-0008558

SUMMARY OF THE INVENTION Accordingly, the present invention has been made keeping in mind the above problems occurring in the prior art, and it is a primary object of the present invention to provide a repair repairing company, So that information can be acquired.

The second object of the present invention is to enable the customer to know the expected repair cost in repairing the failed equipment to be repaired, and to ensure the repairability and reliability of the partner company requested to repair.

In order to accomplish the object of the present invention,

Provides customer information and failure information of the equipment to be repaired to the repair mediation server. It provides the information of the affiliated companies that can repair the repair target equipment from the repair mediation server, estimating information about the repair of the repair target equipment, A customer terminal (100) for providing the affiliated company information to a repair mediation server;

Providing the affiliate company information to the repair mediation server, receiving the failure information and the customer information about the repair target equipment from the repair mediation server and providing the estimate information about the failure repair to the repair mediation server, A plurality of affiliate company terminals 200 for acquiring the affiliate company terminal 200;

The customer terminal receives and stores the customer information and the fault information of the repair target equipment, stores and manages the information, receives the affiliated company information from the affiliated company terminal, stores and manages the classified information according to the category, After extracting the business information, it provides the failure information and the customer information to the terminal of the affiliated company included in the extracted business information of the affiliated company to request the estimation information for troubleshooting, and receives the estimation information from the affiliated company terminal A repair mediation server 300 for providing selection fact information to the affiliated company terminal by receiving the affiliated company information selected from the customer terminal and providing the intermediation fee information to the terminal of the affiliated company that has completed the repair, .

According to an aspect of the present invention,

An affiliate company information acquisition step (S100) for the repair mediation server (300) to receive partner company information from the affiliate company terminal (200);

An affiliate company information classification step (S200) for classifying and storing the affiliated company information transmitted by the repair mediation server (300) by category;

A customer information obtaining step (S300) for the repair mediating server (300) to receive customer information and failure information of the equipment to be repaired from the customer terminal (100);

A customer information storage step (S400) for storing and managing the customer information transmitted by the repair mediation server (300) and the failure information of the equipment to be repaired;

The repair mediating server 300 extracts from the affiliate company information DB the affiliate company information capable of repairing the failure of the corresponding target equipment based on the failure information provided by the customer and provides the failure information and the customer information to the affiliated company terminals A step S500 of requesting quote information for requesting quote information;

A quote information acquiring step (S600) for acquiring quote information on a failure repair from affiliated company terminals requested by the repair mediation server (300);

(S700) for providing vendor-specific estimate information to the customer terminal, which is obtained by the repair mediation server (300);

A selection fact information providing step (S800) for the repair mediation server (300) to acquire the affiliated company information selected from the customer terminal and provide the selection fact information to the affiliated company terminal;

(S900) for providing the brokerage commission information to the terminal of the brokerage company that has received the brokerage fee information when the repair brokerage server 300 acquires the repair completion information from the brokered company terminal that has failed.

Through the repair mediation system and method of the equipment according to the present invention having the above-mentioned constitution and function, the customer obtains information on various repair contractors without visiting the repair specialist supplier directly to the repair target equipment It is possible to provide an effect that can be achieved.

In addition, it provides the effect of knowing the estimated repair cost in advance when repairing a failed repair target equipment.

In addition, it is possible to secure the repairability and reliability of the partner company requested to repair.

In addition, the time and cost for repairing the equipment to be repaired can be reduced.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is an overall configuration diagram of a repair mediation system of a repair target equipment according to an embodiment of the present invention; FIG.
2 is a block diagram of a customer terminal of a repair mediating system of a repair target equipment according to an embodiment of the present invention.
3 is a block diagram of an affiliated company terminal of a repair mediating system for a repair target equipment according to an embodiment of the present invention.
4 is a block diagram of a repair mediation server of a repair mediation system of a repair target equipment according to an embodiment of the present invention.
5 is a flowchart of a repair mediation method of a repair target equipment according to an embodiment of the present invention.

The following merely illustrates the principles of the invention. Therefore, those skilled in the art will be able to devise various apparatuses which, although not explicitly described or illustrated herein, embody the principles of the invention and are included in the concept and scope of the invention.

Furthermore, all of the conditional terms and embodiments listed herein are, in principle, only intended for the purpose of enabling understanding of the concepts of the present invention, and are not to be construed as limited to such specifically recited embodiments and conditions do.

It is to be understood that the block diagrams herein represent conceptual aspects of exemplary circuits embodying the principles of the invention. Similarly, all flowcharts, state transition diagrams, pseudo code, and the like are representative of various processes that may be substantially represented on a computer-readable medium and executed by a computer or processor, whether or not the computer or processor is explicitly shown .

Also, the explicit use of terms such as processor, control, or similar concepts should not be interpreted exclusively as hardware capable of running software, and may be used without limitation as a digital signal processor (DSP) (ROM), random access memory (RAM), and non-volatile memory. Other hardware may also be included.

Means for solving the problems of the present invention are as follows.

That is, a repair mediating system of a repair target equipment according to an embodiment of the present invention includes:

Provides customer information and failure information of the equipment to be repaired to the repair mediation server. It provides the information of the affiliated companies that can repair the repair target equipment from the repair mediation server, estimating information about the repair of the repair target equipment, A customer terminal (100) for providing the affiliated company information to a repair mediation server;

Providing the affiliate company information to the repair mediation server, receiving the failure information and the customer information about the repair target equipment from the repair mediation server and providing the estimate information about the failure repair to the repair mediation server, A plurality of affiliate company terminals 200 for acquiring the affiliate company terminal 200;

The customer terminal receives and stores the customer information and the fault information of the repair target equipment, stores and manages the information, receives the affiliated company information from the affiliated company terminal, stores and manages the classified information according to the category, After extracting the business information, it provides the failure information and the customer information to the terminal of the affiliated company included in the extracted business information of the affiliated company to request the estimation information for troubleshooting, and receives the estimation information from the affiliated company terminal A repair mediation server 300 for providing selection fact information to the affiliated company terminal by receiving the affiliated company information selected from the customer terminal and providing the intermediation fee information to the terminal of the affiliated company that has completed the repair, And the like.

At this time, the repair mediating server (300)

A customer information DB 310 storing customer information and failure information of the repair target equipment for each customer,

An affiliate information classification unit 320 for classifying the affiliate information by category and storing the affiliate information classified by category in the affiliate information DB,

An affiliate information DB 330 for storing affiliate information classified by category,

A repair company that extracts information about the affiliate that can be repaired based on the customer's fault information from the affiliate information database and provides fault information and customer information to the affiliate's terminal included in the extracted affiliate information An extracting unit 340,

A quote information acquiring unit 350 for acquiring quote information for troubleshooting from partner terminals,

A quotation information providing unit 360 for providing the quotation information obtained from the affiliated company terminals to the customer terminal,

And a selection fact information providing unit 370 for obtaining the selected affiliate company information from the customer terminal and providing the selected fact information to the affiliated company terminal.

In addition, the repair mediation server (300)

And a brokerage fee information providing unit 380 for providing the brokerage commission information, which is established when the repair completion information is obtained from the failed affiliated company terminal, to the affiliated company terminal.

On the other hand,

An affiliate company information acquisition step (S100) for the repair mediation server (300) to receive partner company information from the affiliate company terminal (200);

An affiliate company information classification step (S200) for classifying and storing the affiliated company information transmitted by the repair mediation server (300) by category;

A customer information obtaining step (S300) for the repair mediating server (300) to receive customer information and failure information of the equipment to be repaired from the customer terminal (100);

A customer information storage step (S400) for storing and managing the customer information transmitted by the repair mediation server (300) and the failure information of the equipment to be repaired;

The repair mediating server 300 extracts from the affiliate company information DB the affiliate company information capable of repairing the failure of the corresponding target equipment based on the failure information provided by the customer and provides the failure information and the customer information to the affiliated company terminals A step S500 of requesting quote information for requesting quote information;

A quote information acquiring step (S600) for acquiring quote information on a failure repair from affiliated company terminals requested by the repair mediation server (300);

(S700) for providing vendor-specific estimate information to the customer terminal, which is obtained by the repair mediation server (300);

A selection fact information providing step (S800) for the repair mediation server (300) to acquire the affiliated company information selected from the customer terminal and provide the selection fact information to the affiliated company terminal;

(S900) for providing the brokerage fee information to the terminal of the brokerage firm that has received the brokerage fee information when the repair brokerage server (300) acquires the repair completion information from the brokered company terminal that has been repaired by the repair brokerage server (300) do.

Hereinafter, embodiments of the repair mediating system of the repair target equipment according to the present invention will be described in detail.

BRIEF DESCRIPTION OF THE DRAWINGS FIG. 1 is an overall configuration diagram of a repair mediation system of a repair target equipment according to an embodiment of the present invention; FIG.

As shown in FIG. 1, the repair mediation system of the repair target equipment of the present invention includes a customer terminal 100, an affiliate company terminal 200, and a repair mediation server 300.

The customer terminal or the partner company terminal may be various terminals such as a smart phone, a PDA phone, a mobile phone, a laptop, a PC, a DTV, an Internet phone, a PMP, a PSP and an MP3P.

The network may be wireless communication such as Zigbee, RF, WiFi, 3G, 4G, LTE, LTE-A or Wireless Broadband Internet, Service) can be used.

The customer terminal 100 provides the customer information and the failure information of the equipment to be repaired to the repair mediation server.

The customer information includes information such as a name, an ID, a telephone number, a mail address, a mail address, and a mail reception status. When accessing a site provided by a repair mediation server, a page for inputting customer information is provided, .

The repair mediation server also provides a page for inputting failure information of the failed repair target device to the customer terminal, and inputs the failure content and image information into the corresponding page.

The failure information may include a failure detail description, a failure site image, a repair target device serial information, a repair target equipment model information, a production date information, and the like.

Then, the customer terminal receives the information of the repairable affiliate companies from the repair mediation server and the estimation information about the repair of the malfunction, and outputs the information to the screen. When the customer selects the specific affiliate company after confirming the information, To the repair mediation server.

2 is a block diagram of a customer terminal of a repair mediating system of a repair target equipment according to an embodiment of the present invention.

As shown in FIG. 2, the customer terminal 100 includes:

A failure information providing unit 110 for providing the customer information and the failure information of the equipment to be repaired to the repair mediation server,

A failure repair estimating information obtaining unit 120 for obtaining information on an affiliate (s) who can repair the equipment to be repaired from the repairing mediation server and estimating information on failure repair,

And a selected vendor information providing unit 130 for providing the vendor information selected by the customer as a repair company to the repair mediation server.

The repair mediation server of the present invention provides a setting page to the customer terminal to obtain customer information and failure information of the equipment to be repaired.

At this time, the failure information providing unit 110 provides the repair information to the repair mediation server based on the customer information inputted through the setting page and the failure information of the equipment to be repaired.

Then, the malfunction repair quotation information obtaining unit 120 obtains information of the affiliated companies that can repair the equipment to be repaired from the repair mediation server, and estimating information on the repairs.

For example, when a customer requests a repair of a microwave oven, the customer terminal provides fault information to the repair mediation server through the fault information providing unit 110, with information on the customer information and the failure of the microwave oven.

Thereafter, the repair mediating server provides the repairable affiliate company information and the estimating information pertaining to the affiliate company to the customer terminal, which obtains the information from the failure estimate information obtaining unit 120.

Then, the selected affiliate company information providing unit 130 provides the affiliated company information selected by the customer as the repair company to the repair mediation server.

Meanwhile, the failure information may include a failure detail description, a failure site image, a repair target equipment serial information, a repair target equipment model information, and a repair target equipment production date information. In the present invention, Any kind of information can be included in the fault information of the present invention.

That is, the failure information is information for allowing the affiliate companies to refer to the repair target equipment during repair.

Meanwhile, the affiliated company terminal 200 provides the affiliated company information to the repair mediation server.

The affiliate information includes information such as the name of the affiliate, the address of the affiliate, the address of the affiliate, the business area of the affiliate, the types of the equipment to be repaired that can be handled by the affiliate, and the repairable item.

Then, the affiliated company terminal 200 receives the failure information and the customer information about the repair target equipment from the repair mediation server, generates the estimate information for the failure repair based on the failure information and the customer information, and provides the information to the repair mediation server.

At this time, the quotation information may include not only the estimated amount but also the estimated completion date of the repair, and affiliated company local information.

Thereafter, when the customer is selected as the repair company, the selection fact information is obtained from the repair mediation server.

3 is a block diagram of an affiliated company terminal of a repair mediating system for a repair target equipment according to an embodiment of the present invention.

As shown in FIG. 3, the affiliated company terminal 200,

An affiliate company information providing unit 210 for providing affiliate company information to a repair mediation server,

A failure information obtaining unit 220 for obtaining failure information and customer information provided by the customer from the repair mediation server,

A quotation information providing unit 230 for setting up quotation information for troubleshooting based on the obtained failure information, and providing the information to the repairing mediation server,

A selection fact information obtaining unit for obtaining selection fact information from the repair mediation server

(240).

The affiliate company information providing unit 210 provides the affiliate company information, that is, detailed information of the affiliate company, to the repair mediation server. In particular, information about the repairable equipment is essential for the above affiliate information.

For example, the repairable equipment information may be a microwave oven, a washing machine, a TV, and the like.

The failure information obtaining unit 220 obtains the failure information and the customer information provided by the customer from the repair mediation server.

The acquisition process may be performed in various embodiments. For example, after the repair mediation server extracts repairable affiliate information for the repair target device requested by the customer, the information is displayed on the internet site screen operated by the repair mediation server, and the affiliate company clicks the indication Or extract the repairable affiliate and provide the information to the extracted affiliate terminal in a push-alarm manner in real time.

The quotation information providing unit 230 generates the quotation information on the failure repair based on the obtained failure information, and provides the information to the repair mediation server.

The generation of the quotation information means inputting the quotation information on the page for inputting the quotation information provided by the repair mediation server.

In addition, the estimate information provided to the repair mediation server may include not only the estimated amount but also the estimated completion date of the repair.

The selection fact information acquisition unit 240 performs a function of acquiring fact information that a customer is selected as a repair company from a repair mediation server.

Also, the repair mediation server 300 receives customer information and failure information of the equipment to be managed from the customer terminal, and stores and manages related information in the customer information DB.

Also, the affiliated company information is received from the affiliated company terminal, and related information is stored and managed in the affiliated company information DB.

The repair mediating server 300 extracts from the affiliate company information DB information on the affiliate company that can repair the corresponding equipment to be repaired when the repair request is made from the customer, The terminal will provide fault information and customer information for the equipment to be repaired and request information on the repair of the fault.

After receiving the quotation information from a plurality of affiliate terminals, the plurality of the quotation information is provided to the customer terminal, and when the selected affiliate company information is received from the customer terminal, And provides the brokerage fee information calculated at the time of completion of the repair to the affiliated company terminal that has completed the repair.

4 is a block diagram of a repair mediation server of a repair mediation system of a repair target equipment according to an embodiment of the present invention.

As shown in FIG. 4, the repair mediation server 300,

A customer information DB 310 storing customer information and failure information of the repair target equipment for each customer,

An affiliate information classification unit 320 for classifying the affiliate information by category and storing the affiliate information classified by category in the affiliate information DB,

An affiliate information DB 330 for storing affiliate information classified by category,

A repair company that extracts information about the affiliate that can be repaired based on the customer's fault information from the affiliate information database and provides fault information and customer information to the affiliate's terminal included in the extracted affiliate information An extracting unit 340,

A quote information acquiring unit 350 for acquiring quote information for troubleshooting from partner terminals,

A company-specific quotation information providing unit 360 for providing the quotation information obtained from the affiliate terminals to the customer terminal,

A selected fact information providing unit 370 for obtaining selected affiliated company information from the customer terminal and providing the selected fact information to the affiliated company terminal,

A brokerage fee information providing unit for providing the brokerage commission information, which is established when the repair completion information is obtained from the failed affiliated company terminal,

(380).

In the customer information DB 310, customer information and failure information of equipment to be repaired by customer are stored. The customer information includes information such as name, ID, telephone number, The information may include a fault detail description, a fault site image, serial information of the equipment to be repaired, model information of the equipment to be repaired, date of production date, and the like.

For example, when a customer terminal in the form of a smart phone or a PC transmits the fault information to the repair mediating server together with the entire photograph of the product and the fault site photograph together with the fault symptom contents and the customer information, the customer is stored and managed. .

In addition, since the affiliated company information must be managed in addition to the customer information, the affiliated company information is provided from the affiliated company terminals.

At this time, the affiliate company information classification unit 320 classifies the affiliate company information provided from the affiliate company terminal by category.

By category, it means to extract industry information, repairable equipment information, local information, partner company name information, etc. from affiliated company information provided by the affiliated company and store it in the affiliated company information DB.

Industrial sector information refers to a major technical field or an industrial field in which equipment to be repaired refers to an industry field or a technical field, and may be, for example, a mechanical field, an electric or electronic field, a chemical field, or the like.

In addition, the repairable equipment information refers to the subdivision technology field belonging to the above-mentioned major category, for example, a computer, a washing machine, a TV, and the like.

In the above description, it is described that the category classification is divided into industrial field information (e.g., electric / electronic / mechanical / chemical), repairable equipment information (computer, washing machine, TV, etc.), but the present invention is not limited thereto It should be noted that classifying, for example, further subdividing a computer into hardware, memory, software, etc., belongs to the category classification of the present invention.

Local information is local information about an affiliate, which is information that can be extracted from the affiliate address information provided by the affiliate as information that allows the customer to consider the geographical characteristics when selecting the repairer.

The affiliated company information DB 330 stores the affiliated company information sorted by category, for example, industry field information, repairable equipment information, local information, and affiliate company name information in the form of a matching table.

In addition, the repairing company extracting unit 340 extracts the affiliate company information that can repair the repair target equipment from the affiliate company information DB by using the trouble information provided by the customer, and includes the extracted affiliate company information And provides fault information and customer information to the partner terminal.

In the above, the extraction of the affiliate information that can repair the malfunction means that the affiliate company is extracted for each item and region by utilizing the affiliate information DB.

In addition, the repairing company extracting unit 340 transmits a failure photograph, failure content, customer information, and the like to the terminals of the affiliated companies included in the extracted company information.

Then, the estimating information obtaining unit 350 obtains estimating information on the failure from the corresponding affiliate terminals requested for the estimation.

The estimate information acquired from the affiliated company terminal may include not only the estimated amount but also the estimated completion date of the repair.

The vendor-specific quotation information providing unit 360 provides the quotation information acquired from the vendors to the client terminal.

The estimate information provided to the customer terminal may include local information of the affiliated company.

Thereafter, the selection fact information providing unit 370 obtains any one of the affiliated company information that the customer decides to request for repair from the customer terminal and provides the selection fact information to the corresponding affiliated company terminal.

In other words, if the customer selects the most suitable vendor for repairing the equipment to be repaired and provides the selection information, it is a means for notifying the partner company of the selection.

The brokerage fee information providing unit 380 provides the brokerage fee information prepared when the repair completion information is obtained from the failed affiliated company terminal to the affiliated company terminal.

That is, when the repair of the affiliate company terminal is completed, the affiliated company terminal will notify the completion of the repair to the repair mediation server. At this time, when the repair mediation server obtains the repair completion information, the intermediation fee is determined by referring to the calculated brokerage fee information, It is provided to the partner company terminal.

5 is a flowchart of a repair mediation method of a repair target equipment according to an embodiment of the present invention.

As shown in FIG. 5, the repair mediation method of the repair target equipment includes:

An affiliate company information acquisition step (S100) for the repair mediation server (300) to receive partner company information from the affiliate company terminal (200);

An affiliate company information classification step (S200) for classifying and storing the affiliated company information transmitted by the repair mediation server (300) by category;

A customer information obtaining step (S300) for the repair mediating server (300) to receive customer information and failure information of the equipment to be repaired from the customer terminal (100);

A customer information storage step (S400) for storing and managing the customer information transmitted by the repair mediation server (300) and the failure information of the equipment to be repaired;

The repair mediating server 300 extracts from the affiliate company information DB the affiliate company information capable of repairing the failure of the corresponding target equipment based on the failure information provided by the customer and provides the failure information and the customer information to the affiliated company terminals A step S500 of requesting quote information for requesting quote information;

A quote information acquiring step (S600) for acquiring quote information on a failure repair from affiliated company terminals requested by the repair mediation server (300);

(S700) for providing vendor-specific estimate information to the customer terminal, which is obtained by the repair mediation server (300);

A selection fact information providing step (S800) for the repair mediation server (300) to acquire the affiliated company information selected from the customer terminal and provide the selection fact information to the affiliated company terminal;

(S900) for providing the brokerage commission information to the terminal of the brokerage company that has received the brokerage fee information when the repair brokerage server 300 obtains the repair completion information from the brokered company terminal that has failed.

Specifically, the method of repairing the equipment to be repaired will be described as follows.

That is, when the repair mediation server 300 receives the affiliate company information from the affiliate company terminal 200 (S100), the received affiliate company information is classified into categories and stored in the affiliate company information DB 330 for management (S200)

In the above, category classification means to extract industry field information, repairable equipment information, local information, partner company name information, and the like from the partner company information provided by the partner company, and store it in the partner company information DB.

Industrial sector information refers to a major technical field or an industrial field in which equipment to be repaired refers to an industry field or a technical field, and may be, for example, a mechanical field, an electric or electronic field, a chemical field, or the like.

In addition, the repairable equipment information refers to the subdivision technology field belonging to the above-mentioned major category, for example, a computer, a washing machine, a TV, and the like.

In the above description, it is described that the category classification is divided into industrial field information (e.g., electric / electronic / mechanical / chemical), repairable equipment information (computer, washing machine, TV, etc.), but the present invention is not limited thereto It should be noted that classifying, for example, further subdividing a computer into hardware, memory, software, etc., belongs to the category classification of the present invention.

Thereafter, when the repair mediation server obtains the customer information and the failure information of the equipment to be repaired (S300), the repair mediation server 300 obtains the customer information and the failure information of the equipment to be repaired And stored in the customer information DB 310 (S400).

Then, the repair mediating server 300 extracts from the affiliate company information DB, information on the affiliate companies that can repair the corresponding equipment, based on the failure information provided by the customer, And requests quote information (S500).

Thereafter, after a certain period of time has elapsed, the repair mediation server 300 obtains estimating information for troubleshooting from the partner companies that requested the estimate (S600), and transmits the obtained estimating information for each affiliated company terminal to the customer terminal (S700).

In the above, the quotation information may include not only the estimated amount but also the estimated completion date of the repaired and affiliated company information.

After that, the customer selects an appropriate affiliate company, and the selection mediation server 300 acquires the selection fact information from the client terminal, and then provides the selection fact information to the affiliated company terminal (S800).

At this time, the provision of the selection fact information can be provided by the push alarm method.

When the repair mediation server 300 obtains the repair completion information from the failed affiliated company terminal, the mediation server 300 provides the intermediation fee information to the affiliated company terminal that has repaired the fault (S900), thereby completing the final service mediation.

According to the above-described configuration and operation, it is possible to acquire information on various repair partners without visiting the repair specialist partner by visiting the repair specialist partner, It provides the effect of knowing the expected repair cost in advance for equipment repair.

Meanwhile, the method according to various embodiments of the present invention may be stored in a computer-readable recording medium. The computer-readable recording medium may be a ROM, a RAM, CDROMs, magnetic tapes, floppy disks, optical data storage devices, and the like, as well as carrier waves (e.g., transmission over the Internet).

While the present invention has been particularly shown and described with reference to exemplary embodiments thereof, it is to be understood that the invention is not limited to the disclosed exemplary embodiments, but, on the contrary, It should be understood that various modifications may be made by those skilled in the art without departing from the spirit and scope of the present invention.

100: Customer terminal
200: Affiliate terminal
300: repair mediation server

Claims (6)

In a repair brokerage system of a repair target equipment,
Provides customer information and failure information of the equipment to be repaired to the repair mediation server. It provides the information of the affiliated companies that can repair the repair target equipment from the repair mediation server, estimating information about the repair of the repair target equipment, A customer terminal (100) for providing the affiliated company information to a repair mediation server;
Providing the affiliate company information to the repair mediation server, receiving the failure information and the customer information about the repair target equipment from the repair mediation server and providing the estimate information about the failure repair to the repair mediation server, A plurality of affiliate company terminals 200 for acquiring the affiliate company terminal 200;
The customer terminal receives and stores the customer information and the fault information of the repair target equipment, stores and manages the information, receives the affiliated company information from the affiliated company terminal, stores and manages the classified information according to the category, After extracting the business information, it provides the failure information and the customer information to the terminal of the affiliated company included in the extracted affiliated company information to request the estimation information for the troubleshooting, and receives the estimation information from the affiliated company terminal and provides it to the customer terminal A repair mediation server 300 for providing selection fact information to the affiliated company terminal by receiving the affiliated company information selected from the customer terminal and providing the intermediation fee information to the terminal of the affiliated company that has completed the repair, ≪ / RTI >
The customer terminal (100)
A failure information providing unit 110 for providing the customer information and the failure information of the equipment to be repaired to the repair mediation server,
A failure repair estimating information obtaining unit 120 for obtaining information on an affiliate (s) who can repair the equipment to be repaired from the repairing mediation server and estimating information on failure repair,
A selected vendor information providing unit 130 for providing the vendor information selected by the customer as a repair company to the repair mediation server,
The affiliate company terminal (200)
An affiliate company information providing unit 210 for providing affiliate company information to a repair mediation server,
A failure information obtaining unit 220 for obtaining failure information and customer information provided by the customer from the repair mediation server,
A quotation information providing unit 230 for setting up quotation information for troubleshooting based on the obtained failure information, and providing the information to the repairing mediation server,
A selection fact information obtaining unit for obtaining selection fact information from the repair mediation server
(240)
The repair mediation server (300)
A customer information DB 310 storing customer information and failure information of the repair target equipment for each customer,
An affiliate information classification unit 320 for classifying the affiliate information by category and storing the affiliate information classified by category in the affiliate information DB,
An affiliate information DB 330 for storing affiliate information classified by category,
A repair service provider that extracts information on the affiliate that can be repaired on the basis of the information of the trouble provided by the customer from the affiliate information DB and provides fault information and customer information to the affiliate terminal included in the extracted affiliate information An extracting unit 340,
A quote information acquiring unit 350 for acquiring quote information for troubleshooting from partner terminals,
A quotation information providing unit 360 for providing the quotation information obtained from the affiliated company terminals to the customer terminal,
A selection fact information providing unit 370 for obtaining the selected affiliated company information from the customer terminal and providing the selected fact information to the affiliated company terminal
And an intermediation fee information providing unit (380) for providing the intermediation fee information to the affiliated company terminal when the repair completion information is obtained from the faulty affiliated company terminal,
The estimate information acquired by the estimate information acquisition unit 350 includes estimated completion date of delivery information, and the estimate information provided by the estimate information providing unit 360 to the customer terminal includes partner company region information The repairing intermediation system of the equipment to be repaired.
delete delete delete In the repair brokerage method of the repair target equipment
An affiliate company information acquisition step (S100) for the repair mediation server (300) to receive partner company information from the affiliate company terminal (200);
An affiliate company information classification step (S200) for classifying and storing the affiliated company information transmitted by the repair mediation server (300) by category;
A customer information obtaining step (S300) for the repair mediating server (300) to receive customer information and failure information of the equipment to be repaired from the customer terminal (100);
A customer information storage step (S400) for storing and managing the customer information transmitted by the repair mediation server (300) and the failure information of the equipment to be repaired;
The repair mediating server 300 extracts from the affiliate company information DB the affiliate company information capable of repairing the failure of the corresponding target equipment based on the failure information provided by the customer and provides the failure information and the customer information to the affiliated company terminals A step S500 of requesting quote information for requesting quote information;
A quote information acquiring step (S600) for acquiring quote information on a failure repair from affiliated company terminals requested by the repair mediation server (300);
(S700) for providing vendor-specific estimate information to the customer terminal, which is obtained by the repair mediation server (300);
A selection fact information providing step (S800) for the repair mediation server (300) to acquire the affiliated company information selected from the customer terminal and provide the selection fact information to the affiliated company terminal;
(S900) for providing the brokerage commission information to the terminal of the brokerage company that has received the brokerage commission information when the repair mediation server (300) acquires the repair completion information from the brokered company terminal that has repaired the brokerage commission information,
Estimated completion date information is included in the estimation information acquired from the partner company terminal in the estimation information acquisition step (S600). Estimation information provided to the customer terminal in the estimation information providing step (S700) And a repair agent for repairing the repair target equipment.

delete
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PCT/KR2016/011218 WO2017065456A1 (en) 2015-10-16 2016-10-07 Repair mediation system and method for apparatus in need of repair

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KR102131023B1 (en) * 2019-06-19 2020-07-07 우경대 Method for matching instrument calibration
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KR20220148611A (en) * 2021-04-29 2022-11-07 김기영 Platforms and systems supporting platforms that mediate services for repairing, replacing and constructing boilers and heating pipes
KR102568741B1 (en) 2021-04-29 2023-08-22 김기영 Platforms and systems supporting platforms that mediate services for repairing, replacing and constructing boilers and heating pipes
WO2023003370A1 (en) * 2021-07-23 2023-01-26 천상일 Location-based refrigerating/freezing facility repair matching system using iot technology
KR102518068B1 (en) * 2022-06-29 2023-04-04 정덕영 Management server for matching of online fixing, and method thereof

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