KR20220148611A - Platforms and systems supporting platforms that mediate services for repairing, replacing and constructing boilers and heating pipes - Google Patents

Abstract

According to one embodiment of the present invention, a system for supporting a brokerage service platform for repairing, replacing, and constructing boilers and heating pipes includes: a customer terminal which confirms failure diagnosis of boilers and heating pipes by using the brokerage service platform for repairing, replacing, and constructing boilers and heating pipes and receives estimated costs for repair, replacement, or construction according to the failure diagnosis and customized constructor information; and a platform management server which provides AI expectation estimated costs according to the failure diagnosis presented by the customer terminal and provides information on at least one constructor capable of repair, replacement, or construction to the customer terminal at the AI expectation estimated costs. The present invention has an advantage of receiving reliable constructor information used by users who have experienced cases similar to a failure case of a customer.

Description

{Platforms and systems supporting platforms that mediate services for repairing, replacing and constructing boilers and heating pipes}

The present invention relates to a boiler and heating pipe repair/replacement/construction brokerage service platform and a system supporting the same.

In the event of a product failure or defect, such as home appliances or mechanical equipment, customers call the service center or apply for after-sales service through the service center's website.

When calling the service center, the customer must provide basic information such as the product type and model number, the customer's name, address, and contact information. It is inconvenient to have to wait time.

On the other hand, if you apply for after-sales service through the website, you can easily apply for service by entering the product type, model number, address, and contact information of the customer.

However, in this case, the customer may feel troublesome in finding the location where the model number of the product is displayed. In addition, it is difficult to obtain information on when a technician visits, a service cost, and a level of service satisfaction for a technician through the website.

In addition, it is common for customers to call the service center, apply for after-sales service through the service center's website, or call a local agency, and it is true that they could not apply for after-sales service outside of working hours.

Customers had to wait vaguely for their turn when calling the service center or applying for after-sales service through the service center's website. In the winter season, when the boiler and its auxiliary pipes were frozen or frozen, they could not find a solution, but aggravated the damage.

Accordingly, the present invention intends to disclose a boiler and heating pipe repair/replacement/construction mediation service platform capable of solving the above-described problems and a system supporting the same.

Registered Patent Publication No. 10-1765759

An object of the present invention is to provide a boiler and heating pipe repair/replacement/construction brokerage service platform and a system supporting the same.

A system supporting a boiler and heating pipe repair/replacement/construction mediation service platform according to an embodiment of the present invention for solving the above problems is a boiler and heating pipe using a boiler and heating pipe repair/replacement/construction mediation service platform after confirming the fault diagnosis of the customer terminal, which is provided with estimated cost and customized construction company information for repair, replacement or construction according to the fault diagnosis; and a platform management server that provides AI estimated cost according to the failure diagnosis presented by the customer terminal, and provides information on at least one or more construction companies that can be repaired, replaced, or constructed with the AI estimated cost to the customer terminal. .

In one embodiment, the boiler and heating pipe repair/replacement/construction brokerage service platform is characterized in that it supports a failure diagnosis checklist equipped with diagnostic items for diagnosing boiler and heating pipe failures or abnormal symptoms.

In one embodiment, the troubleshooting checklist includes The items for the 1st fault diagnosis, the 2nd fault diagnosis and the 3rd fault diagnosis are presented, the 2nd fault diagnosis is a detailed item of the 1st fault diagnosis, and the 3rd fault diagnosis is a check item to confirm the fault diagnosis And, after checking the check items, it is characterized in that it further comprises a solution and unresolved check items for the failure of the boiler and heating pipe.

In one embodiment, the boiler and heating pipe repair/replacement/construction brokerage service platform calculates and provides an estimated cost according to the items of the first failure diagnosis and the second failure diagnosis when the unresolved items are checked It is characterized by including an AI quote interface.

In one embodiment, the boiler and heating pipe repair/replacement/construction brokerage service platform is characterized in that it selects and provides a customized construction company to which the estimated cost is applicable.

In one embodiment, the boiler and heating pipe repair/replacement/construction brokerage service platform includes a construction company search interface that supports geographic information of a contractor capable of repairing/replacing/constructing boilers and heating pipes adjacent to the location of the customer terminal. characterized in that

In one embodiment, the boiler and heating pipe repair/replacement/construction intermediary service platform supports a diagnostic checklist equipped with diagnostic items for diagnosing the boiler and heating pipe failure or abnormal symptoms, and a diagnostic check checked by the customer It is characterized in that it includes a similar case search interface that supports a function for searching for customers who have experienced similar failure cases to the diagnostic items in the list.

Therefore, using the boiler and heating pipe repair/replacement/construction brokerage service platform according to an embodiment of the present invention and a system supporting it, the construction of repair/replacement/construction of boilers and heating pipes using the platform (app) It has the advantage of being able to search for companies and receive estimated estimates, and to be provided with reliable construction company information used by users who have experienced similar cases to customer failure cases.

1 is a network configuration diagram of a system supporting a boiler and heating pipe repair/replacement/construction mediation service platform according to an embodiment of the present invention.
2 to 5 are exemplary views showing the execution screen of the boiler and heating pipe repair / replacement / construction mediation service platform shown in FIG. 1 .
6 is a block diagram showing the detailed configuration of the platform management server shown in FIG.
7 is a flowchart illustrating a boiler and heating pipe repair/replacement/construction brokerage service method according to an embodiment of the present invention.
8 illustrates an example computing environment in which one or more embodiments disclosed herein may be implemented.

Hereinafter, embodiments of the present specification will be described with reference to the accompanying drawings. However, it is to be understood that the technology described herein is not limited to specific embodiments, and includes various modifications, equivalents, and/or alternatives of the embodiments of the present specification. . In connection with the description of the drawings, like reference numerals may be used for like components. In the present specification, expressions such as “have,” “may have,” “include,” or “may include” indicate the presence of a corresponding characteristic (eg, a numerical value, function, operation, or component such as a part). and does not exclude the presence of additional features.

In this specification, expressions such as “A or B,” “at least one of A and/and B,” or “one or more of A or/and B” may include all possible combinations of the items listed together. . For example, "A or B," "at least one of A and B," or "at least one of A or B" means (1) includes at least one A, (2) includes at least one B; Or (3) it may refer to all cases including both at least one A and at least one B.

As used herein, expressions such as "first," "second," "first," or "second," can modify various elements, regardless of order and/or importance, and refer to one element. It is used only to distinguish it from other components, and does not limit the components. For example, the first user equipment and the second user equipment may represent different user equipment regardless of order or importance. For example, without departing from the scope of the rights described in this specification, a first component may be referred to as a second component, and similarly, the second component may also be renamed as a first component.

A component (eg, a first component) is "coupled with/to (operatively or communicatively)" to another component (eg, a second component) When referring to "connected to", it will be understood that the certain element may be directly connected to the other element or may be connected through another element (eg, a third element). On the other hand, when it is said that a component (eg, a first component) is "directly connected" or "directly connected" to another component (eg, a second component), the component and the It may be understood that other components (eg, a third component) do not exist between other components.

As used herein, the expression "configured to (or configured to)" depends on the context, for example, "suitable for," "having the capacity to ," "designed to," "adapted to," "made to," or "capable of." The term “configured (or configured to)” may not necessarily mean only “specifically designed to” in hardware. Instead, in some circumstances, the expression “a device configured to” may mean that the device is “capable of” with other devices or parts.

For example, the phrase “a processor configured (or configured to perform) A, B, and C” refers to a dedicated processor (eg, an embedded processor) for performing the operations, or by executing one or more software programs stored in a memory device. , may mean a generic-purpose processor (eg, a CPU or an application processor) capable of performing corresponding operations.

The terms used herein are used only to describe specific embodiments, and may not be intended to limit the scope of other embodiments. The singular expression may include the plural expression unless the context clearly dictates otherwise. Terms used herein, including technical or scientific terms, may have the same meanings as commonly understood by one of ordinary skill in the art described herein. Among the terms used in this specification, terms defined in a general dictionary may be interpreted with the same or similar meaning as the meaning in the context of the related art, and unless explicitly defined in the present specification, have ideal or excessively formal meanings. is not interpreted as In some cases, even the terms defined in this specification cannot be construed to exclude the embodiments of the present specification.

1 is a network configuration diagram of a system supporting a boiler and heating pipe repair/replacement/construction mediation service platform according to an embodiment of the present invention, and FIGS. 2 to 5 are boiler and heating pipe repair/repair/ It is an exemplary view showing the execution screen of the replacement/construction mediation service platform, and FIG. 6 is a block diagram showing the detailed configuration of the platform management server shown in FIG.

First, as shown in FIG. 1 , the system 100 supporting the boiler and heating pipe repair/replacement/construction mediation service platform according to an embodiment of the present invention includes a customer terminal 200 and a platform management server 300. and a construction company terminal 400 .

Each of the components 200 , 300 , and 400 are connected through a network. Here, the network refers to a connection structure in which information exchange is possible between each node, such as a plurality of terminals and servers, and examples of such networks include RF, 3rd Generation Partnership Project (3GPP) network, Long Term Evolution (LTE). Network, 5th Generation Partnership Project (5GPP) network, World Interoperability for Microwave Access (WIMAX) network, Internet, Local Area Network (LAN), Wireless Local Area Network (Wireless LAN), Wide Area Network (WAN), PAN (Personal Area Network), Bluetooth (Bluetooth) network, NFC network, satellite broadcasting network, analog broadcasting network, DMB (Digital Multimedia Broadcasting) network, etc. include, but are not limited thereto.

In the following, the term at least one is defined as a term including the singular and the plural, and even if at least one term does not exist, each component may exist in the singular or plural, and may mean the singular or plural. it will be self-evident In addition, whether each component is provided in singular or plural will be changeable according to the embodiment.

First, the customer terminal 200 uses the boiler and heating pipe repair/replacement/construction brokerage service platform to diagnose the status information (abnormal symptoms, images, etc.) of a malfunctioning or aged boiler, abnormalities in the heating pipe, and provide the diagnosis result. It may be a terminal that does

In addition, the customer terminal 200 may be a terminal that requests a quote for repair work, reconstruction, and related construction of a boiler and heating pipe to a plurality of construction company terminals.

In addition, the customer terminal 200 may be a terminal that can search for a construction company adjacent to the current location using the boiler repair and repair service platform.

In addition, the customer terminal 200 may be a terminal that receives information on company information (such as floor plate installation, mold removal company, etc.) related to repair, repair, and construction of boilers and heating pipes.

On the other hand, the construction company terminal 400 is a terminal that can be connected to the boiler and heating pipe repair/replacement/construction mediation service platform provided by the platform management server 300 to be described later, and is a terminal capable of accessing a remote server or terminal through a network. It can be implemented with a computer.

Here, the computer may include, for example, a notebook computer, a desktop computer, and a laptop computer. In addition, the consumer terminal 200, as a wireless communication device that guarantees portability and mobility, PCS (Personal Communication System), GSM (Global System for Mobile communications), PDC (Personal Digital Cellular), PHS (Personal Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000, W-CDMA (W-Code Division Multiple Access), Wibro (Wireless Broadband Internet) terminal, smartphone ), a smart pad, a tablet PC, and the like, may include all kinds of handheld-based wireless communication devices.

Next, the platform management server 300 is a configuration that manages the boiler repair and repair service platform installed in the customer terminal, and provides a diagnostic checklist for diagnosing the aging and failure state of the boiler and heating pipe to the customer terminal. can

In addition, based on the diagnostic items of the diagnostic checklist checked by the user, the abnormal state of the relevant boiler and heating pipe is diagnosed, and the AI estimate is based on repair/repair, replacement of parts, the presence of full-scale construction and the corresponding repair/repair/construction. It may be a configuration that provides

In addition, the diagnosis list provided by the customer terminal is provided to the terminal of at least one construction company contracted with the boiler and heating pipe repair/replacement/construction brokerage service platform, and the cost estimate for the diagnosis result is requested, and the It may be a configuration that provides information to the customer terminal.

In addition, it may be configured to provide information on the construction company closest to the user's current location to the customer terminal, and provide a 1:1 consultation dialog window with the construction company terminal 400 bid for the construction cost suggested by the user.

In addition, the platform management server 300 builds diagnosis information, construction history information, and estimate information on the repair, repair, replacement, construction, etc. of boiler and heating pipe repair, repair, replacement, construction, etc. of members linked with the affiliated construction company as a DB, and the affiliated construction It may be a configuration that monitors the cost estimates for repair, repair, construction, etc. of companies.

In addition, the platform management server 300 analyzes the judgment criteria for parts replacement, repair, repair, and construction of boilers and heating pipes of affiliated contractors based on the established DB, and when requesting an AI estimate from a customer terminal, It may be a configuration that predicts and provides judgment standards for parts replacement, repair, repair, and construction of boilers and heating pipes of construction companies.

Next, the construction company terminal 400 is a terminal of a contractor affiliated with the boiler repair and repair service, according to the history information and the difficulty of repair, maintenance and facility construction for repair, repair and facility construction for boilers and heating pipes. It may be a terminal that provides cost information.

In addition, when the construction company terminal 400 receives a request for a quote for the diagnostic item presented by the customer terminal from the platform management server 300, it creates and provides information on the estimate for the diagnostic item, the construction possible date, the visit date, etc. It may be a terminal that does

On the other hand, the construction company terminal 400 is a terminal that can be connected to the boiler and heating pipe repair/replacement/construction brokerage service platform provided by the platform management server 300, and is a computer that can connect to a remote server or terminal through a network. can be implemented.

Here, the computer may include, for example, a notebook computer, a desktop computer, and a laptop computer. In addition, the consumer terminal 200, as a wireless communication device that guarantees portability and mobility, PCS (Personal Communication System), GSM (Global System for Mobile communications), PDC (Personal Digital Cellular), PHS (Personal Handyphone System), PDA (Personal Digital Assistant), IMT (International Mobile Telecommunication)-2000, CDMA (Code Division Multiple Access)-2000, W-CDMA (W-Code Division Multiple Access), Wibro (Wireless Broadband Internet) terminal, smartphone ), a smart pad, a tablet PC, and the like, may include all kinds of handheld-based wireless communication devices.

2 to 5 , the boiler and heating pipe repair/replacement/construction service platform 10 presented in the present invention is a diagnostic checklist interface 11, an AI estimate interface 12, a construction company search interface 13 ) and a similar case search interface 15 .

The diagnostic checklist interface 11 may be an interface supporting a diagnostic checklist provided with diagnostic items for diagnosing boiler and heating pipe failures or abnormal symptoms.

Here, the diagnostic checklist presents boiler failure diagnosis items for the 1st to 3rd types.

For example, the first fault diagnosis item may be “cold water comes out even when hot water is turned on”, “water does not come out at all even when hot water is turned on”, “hot water and cold water come out alternately”, etc.

The 2nd fault diagnosis item is a sub diagnosis item for the 1st fault diagnosis item. If you select “Cold water comes out even when you turn on the hot water” among the 1st fault diagnosis items, “Boiler works normally”, “Boiler does not work”, It may be an item that describes more specific abnormal symptoms, such as “same symptom in all faucets”, and only a specific faucet (sink, shower, washbasin, etc.) has an abnormality”.

The 3rd fault diagnosis item is a sub-diagnosis item for the 2nd fault diagnosis item. It may be an item that describes more specific abnormal symptoms.

In addition, it includes a means for checking whether the abnormal symptoms of the boiler are resolved or unresolved after performing the method suggested in the third fault diagnosis item.

When the user selects the unresolved check box, the above-described AI estimation interface 12 is activated, and the estimated cost of estimation according to the corresponding diagnostic items is calculated.

For example, fuse (20000), ♡ control box (60000), ♡ overheat circuit breaker (10000) needs to be inspected ♡ Estimated repair cost: It can be displayed as 2,000 to 60,000 won including travel expenses.

In addition, the AI estimate interface 12 may be an interface that supports the AI estimated cost based on statistical values of the estimated cost of estimate for repair/replacement/construction for each diagnosis item provided by affiliated construction companies.

Next, referring to FIG. 4 , the construction company search interface 13 may be an interface supporting geographic information of a construction company capable of repairing/replacing/constructing boilers and heating pipes adjacent to the location of the customer terminal.

Next, referring to FIG. 5 , the similar case search interface 14 may be an interface that provides solutions to customers who have experienced boiler and heating pipe failures or cases similar to abnormal symptoms and information on requested construction companies.

The similar case search interface 14 is linked with the diagnostic checklist interface 11 described above, and supports a diagnostic checklist equipped with diagnostic items for diagnosing the same boiler and heating pipe failures or abnormal symptoms as the customer.

The similar case search interface 14 supports a customer search function for searching for customers who have experienced similar failure cases to the diagnostic items of the diagnostic checklist checked by the customer.

Accordingly, the customer can collect response cases for the corresponding failure through the experience of the customer who has experienced similar failure cases, and can receive customized construction company information.

Here, the boiler and heating pipe repair/replacement/construction service platform may include applications, programs, web pages, etc. installed or driven in the customer terminal 200 through a network.

Here, the web browser is a program that enables the use of a web (World Wide Web) service, and refers to a program that receives and displays hyper text described in HTML (hyper text mark-up languge), for example, Netscape (Netscape). ), Explorer, and Chrome.

In addition, the application means an application on the terminal, for example, includes an app (app) executed in a mobile terminal (smartphone). Apps can be downloaded and installed from the application market, a virtual marketplace where mobile content can be freely bought and sold.

Referring to FIG. 6 , the platform management server 300 according to an embodiment of the present invention provides an AI estimated cost according to the failure diagnosis presented by the customer terminal, and repairs, replaces or constructs the AI estimated cost. It may be configured to provide at least one possible construction company information to the customer terminal.

In addition, based on the diagnostic items of the diagnostic checklist checked by the user, the abnormal state of the relevant boiler and heating pipe is diagnosed, and the AI estimate is based on repair/repair, replacement of parts, the presence of full-scale construction and the corresponding repair/repair/construction. It may be a configuration that provides

In addition, the diagnosis list provided by the customer terminal is provided to the terminal of at least one construction company contracted with the boiler and heating pipe repair/replacement/construction brokerage service platform, and the cost estimate for the diagnosis result is requested, and the It may be a configuration that provides information to the customer terminal.

In addition, it may be configured to provide information on the construction company closest to the user's current location to the customer terminal, and provide a 1:1 consultation dialog window with the construction company terminal 400 bid for the construction cost suggested by the user.

In addition, the platform management server 300 builds diagnosis information, construction history information, and estimate information on the repair, repair, replacement, construction, etc. of boiler and heating pipe repair, repair, replacement, construction, etc. of members linked with the affiliated construction company as a DB, and the affiliated construction It may be a configuration that monitors the cost estimates for repair, repair, construction, etc. of companies.

In addition, the platform management server 300 analyzes the judgment criteria for parts replacement, repair, repair, and construction of boilers and heating pipes of affiliated contractors based on the established DB, and when requesting an AI estimate from a customer terminal, It may be a configuration that predicts and provides judgment standards for parts replacement, repair, repair, and construction of boilers and heating pipes of construction companies.

More specifically, the platform management server 300 includes a platform providing unit 310 , a customer management unit 320 , a construction company management unit 330 , an AI search unit 340 , a failure diagnosis checklist management unit 350 , and an AI estimate processing unit. (360), including a failure case management unit (370).

The platform providing unit 310 functions to provide a boiler and heating pipe repair/replacement/construction service platform (app).

The boiler and heating pipe repair/replacement/construction service platform 10 may include applications, programs, web pages, etc. installed or driven in a user terminal through a network. Here, the web browser is a program that enables the use of a web (World Wide Web) service, and refers to a program that receives and displays hyper text described in HTML (hyper text mark-up languge), for example, Netscape (Netscape). ), Explorer, and Chrome. In addition, the application means an application on the terminal, for example, includes an app (app) executed in a mobile terminal (smartphone). Apps can be downloaded and installed from the application market, a virtual marketplace where mobile content can be freely bought and sold.

Next, the customer management unit 320 registers and manages customer information using boiler and heating pipe repair/replacement/construction services.

Here, the customer information records and manages the search date using the boiler and heating pipe repair/replacement/construction service platform, search information, quotation request date, quotation revision date, and the like.

In addition, customer information may be stored and managed by encrypting identification information (eg, name, address, contact information, etc.) that can confirm the identity of the customer. In addition, the customer management unit 320 issues and provides the ID and/or password of the member who wants to use the platform. In addition, the customer management unit 320 may classify and store and register a plurality of customers by age, region, and season based on a construction company search/quote request.

Next, the construction company management unit 330 is a configuration that manages the contractors affiliated with the boiler and heating pipe repair/replacement/construction service, and performs repair/replacement/construction work according to the failure diagnosis items of the boiler and heating pipe. Manages and provides company information, company web page, and boiler information for sale.

Next, the AI search unit 340 searches through an AI algorithm capable of deriving a search result matching the input information input from the customer terminal 200 .

For reference, the AI search unit 340 refines unstructured data, structured data, and semi-structured data included in the stored raw data in order to construct big data, and converts it into metadata. Preprocessing including classification may be performed, and analysis including data mining may be performed on the preprocessed data. In addition, it is possible to provide information that visualizes the analyzed data. At this time, data mining is a classification that predicts a class of new data by learning a training data set with a known class by exploring the inherent relationship between preprocessed data, or grouping data based on similarity without class information. clustering) can be performed. Of course, there may be various other mining methods, and mining may be performed differently depending on the type of big data to be collected and stored or the type of query to be requested later. Big data constructed in this way can be verified through artificial neural network deep learning or machine learning. At this time, the artificial neural network can use a convolutional neural network (CNN) structure, which is a network structure using a convolutional layer and is suitable for image processing. because it can In addition, text mining is a technology for the purpose of extracting and processing useful information from non/semi-structured text data based on natural language processing technology. Through text mining technology, it is possible to extract meaningful information from a large collection of texts, identify links with other information, find categories of texts, or obtain results beyond simple information search.

Using this, the service provided by the present invention may use large-capacity language resources and statistical and regular algorithms to analyze the identifier or natural language input as a query, and to discover hidden information therein. Here, the AI search unit 340 ) uses a search engine based on Semantic Web technology.

Next, the failure diagnosis checklist management unit 350 may be configured to provide and manage a diagnostic checklist for diagnosing a boiler failure state.

Here, the trouble diagnosis checklist presents boiler trouble diagnosis items for the 1st to 3rd types.

For example, the first fault diagnosis item may be “cold water comes out even when hot water is turned on”, “water does not come out at all even when hot water is turned on”, “hot water and cold water come out alternately”, etc.

The 2nd fault diagnosis item is a sub diagnosis item for the 1st fault diagnosis item. If you select “Cold water comes out even when you turn on the hot water” among the 1st fault diagnosis items, “Boiler works normally”, “Boiler does not work”, It may be an item that describes more specific abnormal symptoms, such as “same symptom in all faucets”, and only a specific faucet (sink, shower, washbasin, etc.) has an abnormality”.

The 3rd fault diagnosis item is a sub-diagnosis item for the 2nd fault diagnosis item. It may be an item that describes more specific abnormal symptoms.

In addition, it includes a means for checking whether the abnormal symptoms of the boiler are resolved or unresolved after performing the method suggested in the third fault diagnosis item.

Next, the AI estimate processing unit 360 may be configured to calculate and provide estimated cost estimates for items of the first to third failure diagnosis checked by the customer.

For example, fuse (20000), ♡ control box (60000), ♡ overheat circuit breaker (10000) inspection request ♡ Estimated repair cost: 2,000 ~ 60,000 won including travel expenses are provided to the customer's terminal.

Here, the estimated cost may be information calculated based on the statistical value of the estimated cost of repair/replacement/construction for each diagnosis item provided by affiliated construction companies.

In addition, the AI estimate processing unit 360 may create and provide a consultation channel to enable 1:1 consultation chat between the terminal of the construction company selected by the customer and the customer terminal.

Next, the failure case management unit 370 may be a configuration for managing boiler and heating pipe failures or cases similar to abnormal symptoms and solutions of customers who have experienced and requested construction company information.

Accordingly, the customer can collect response cases for the corresponding failure through the experience of the customer who has experienced similar failure cases, and can receive customized construction company information.

7 is a flowchart illustrating a boiler and heating pipe repair/replacement/construction brokerage service method according to an embodiment of the present invention.

Referring to FIG. 7 , the boiler and heating pipe repair/replacement/construction brokerage service method ( S700 ) according to an embodiment of the present invention is first, a boiler and heating pipe repair/replacement/construction brokerage service platform in the customer terminal 200 . After executing (10), check the diagnostic items in the fault diagnosis checklist that correspond to the fault condition of the boiler and heating pipe.

The platform management server 300 calculates the estimated cost of estimate according to the checked diagnostic item, selects a customized construction company that can repair/replace/constructs the calculated estimated cost and provides it to the customer terminal.

After that, the customer terminal designates at least one or more of the plurality of customized construction companies provided by the platform management server 300, and then requests the estimated cost, and the platform management server 300 corresponds to the estimated cost requested by the customer terminal. It is transmitted to the terminal of the construction company.

The construction company terminal prepares a cost estimate and requests the platform management server to deliver it to the customer terminal, and the customer terminal 200 selects any one of the construction company terminals that have delivered the estimated cost.

Thereafter, the platform management server 300 activates a 1:1 consultation window for consulting information on repair/replacement/construction between the customer terminal 200 and the construction company terminal selected by the customer terminal 200 .

Finally, when the consultation is completed, the construction company terminal 400 sends a text (mail) including the repair/replacement/construction date to the customer terminal.

In addition, when the construction is completed, the construction company terminal 400 sends a guide text for repair/replacement/construction information to the customer terminal.

Therefore, using the boiler and heating pipe repair/replacement/construction brokerage service platform according to an embodiment of the present invention and a system supporting it, the construction of repair/replacement/construction of boilers and heating pipes using the platform (app) It has the advantage of being able to search for companies and receive estimated estimates, and to be provided with reliable construction company information used by users who have experienced similar cases to customer failure cases.

The platform mentioned in the present invention so far is not only applicable to boilers, but can be used for A/S methods of all home appliances such as air conditioners, refrigerators, TVs, washing machines, computers, and kimchi refrigerators. Low-temperature storage and freezers of growing house farms can also do effective after-sales service by reflecting the above technology.

8 is a diagram illustrating an example computing environment in which one or more embodiments disclosed herein may be implemented, and is an illustration of a system 1000 including a computing device 1100 configured to implement one or more embodiments described above. shows For example, computing device 1100 may be a personal computer, server computer, handheld or laptop device, mobile device (mobile phone, PDA, media player, etc.), multiprocessor system, consumer electronics, minicomputer, mainframe computer, distributed computing environments including any of the aforementioned systems or devices, and the like.

The computing device 1100 may include at least one processing unit 1110 and a memory 1120 . Here, the processing unit 1110 may include, for example, a central processing unit (CPU), a graphic processing unit (GPU), a microprocessor, an Application Specific Integrated Circuit (ASIC), Field Programmable Gate Arrays (FPGA), etc. and may have a plurality of cores. The memory 1120 may be a volatile memory (eg, RAM, etc.), a non-volatile memory (eg, ROM, flash memory, etc.), or a combination thereof. Additionally, the computing device 1100 may include additional storage 1130 . Storage 1130 includes, but is not limited to, magnetic storage, optical storage, and the like. The storage 1130 may store computer readable instructions for implementing one or more embodiments disclosed herein, and other computer readable instructions for implementing an operating system, an application program, and the like. Computer readable instructions stored in storage 1130 may be loaded into memory 1120 for execution by processing unit 1110 .

Computing device 1100 may also include input device(s) 1140 and output device(s) 1150 . Here, the input device(s) 1140 may include, for example, a keyboard, mouse, pen, voice input device, touch input device, infrared camera, video input device, or any other input device, or the like. Further, the output device(s) 1150 may include, for example, one or more displays, speakers, printers, or any other output device, or the like. Also, the computing device 1100 may use an input device or an output device included in another computing device as the input device(s) 1140 or the output device(s) 1150 . Computing device 1100 may also include communication connection(s) 1160 that enable computing device 1100 to communicate with other devices (eg, computing device 1300 ). Here, communication connection(s) 1160 may be a modem, network interface card (NIC), integrated network interface, radio frequency transmitter/receiver, infrared port, USB connection, or other for connecting computing device 1100 to another computing device. It may include interfaces. Further, the communication connection(s) 1160 may include a wired connection or a wireless connection. Each component of the computing device 1100 described above may be connected by various interconnections such as a bus (eg, peripheral component interconnection (PCI), USB, firmware (IEEE 1394), optical bus structure, etc.) and may be interconnected by a network 1200 . As used herein, terms such as “component,” “system,” and the like generally refer to a computer-related entity that is hardware, a combination of hardware and software, software, or software in execution.

As such, those skilled in the art to which the present invention pertains will understand that the present invention may be embodied in other specific forms without changing the technical spirit or essential characteristics thereof. Therefore, it should be understood that the embodiments described above are illustrative in all respects and not restrictive. The scope of the present invention is indicated by the following claims rather than the above detailed description, and all changes or modifications derived from the meaning and scope of the claims and their equivalent concepts should be interpreted as being included in the scope of the present invention. do.

100: A system supporting boiler and heating pipe repair/replacement/construction brokerage service platform.
200: customer terminal
300: platform management server
310: platform provider
320: customer management department
330: construction company management department
340: AI search unit
350: Failure diagnosis checklist management unit
360: AI quote processing unit
370: Failure case management unit

Claims (7)

A customer terminal that receives boiler and heating pipe repair/replacement/construction brokerage service platform to confirm the diagnosis of boiler and heating pipe failure, and is provided with estimated cost and customized construction company information for repair, replacement or construction according to the failure diagnosis; and
A boiler comprising a platform management server that provides AI estimated cost according to the failure diagnosis presented by the customer terminal, and provides information on at least one or more construction companies that can be repaired, replaced, or constructed with the AI estimated cost to the customer terminal and heating pipe repair/replacement/construction brokerage service platform support system.
According to claim 1,
The boiler and heating pipe repair/replacement/construction brokerage service platform is
A system supporting a boiler and heating pipe repair/replacement/construction brokerage service platform, characterized in that it supports a failure diagnosis checklist equipped with diagnostic items for diagnosing boiler and heating pipe failures or abnormal symptoms.
3. The method of claim 2,
The fault diagnosis checklist is
The items for the 1st fault diagnosis, the 2nd fault diagnosis and the 3rd fault diagnosis are presented, the 2nd fault diagnosis is a detailed item of the 1st fault diagnosis, and the 3rd fault diagnosis is a check item to confirm the fault diagnosis is,
After checking the check items, a system for supporting a boiler and heating pipe repair/replacement/construction brokerage service platform, which further includes a solution and unresolved check items for failures of boilers and heating pipes.
4. The method of claim 3,
The boiler and heating pipe repair/replacement/construction brokerage service platform is
When the unresolved items are checked, the boiler and heating pipe repair/replacement/construction brokerage service platform including an AI estimate interface that calculates and provides estimated cost estimates according to the items of the first failure diagnosis and the second failure diagnosis is supported. system that does.
5. The method of claim 4,
The boiler and heating pipe repair/replacement/construction brokerage service platform is
A system that supports a boiler and heating pipe repair/replacement/construction brokerage service platform that selects and provides customized construction companies to which the estimated cost is applicable.
6. The method of claim 5,
The boiler and heating pipe repair/replacement/construction brokerage service platform is
A system that supports a boiler and heating pipe repair/replacement/construction brokerage service platform that includes a contractor search interface that supports the geographic information of a contractor that can repair/replace/construct boilers and heating pipes adjacent to the location of the customer terminal.
5. The method of claim 4,
The boiler and heating pipe repair/replacement/construction brokerage service platform is
Supports a diagnostic checklist equipped with diagnostic items for diagnosing the boiler and heating pipe failure or abnormal symptoms,
A system supporting a boiler and heating pipe repair/replacement/construction brokerage service platform including a similar case search interface that supports a function to search for customers who have experienced similar failure cases to the diagnostic items of the diagnostic checklist checked by the customer.

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