WO2022241896A1 - Aiot供应链数字化管理平台 - Google Patents

Aiot供应链数字化管理平台 Download PDF

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WO2022241896A1
WO2022241896A1 PCT/CN2021/101369 CN2021101369W WO2022241896A1 WO 2022241896 A1 WO2022241896 A1 WO 2022241896A1 CN 2021101369 W CN2021101369 W CN 2021101369W WO 2022241896 A1 WO2022241896 A1 WO 2022241896A1
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module
transportation
order
owner
warehousing
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刘天琼
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刘天琼
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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0611—Request for offers or quotes
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06K—GRAPHICAL DATA READING; PRESENTATION OF DATA; RECORD CARRIERS; HANDLING RECORD CARRIERS
    • G06K17/00—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations
    • G06K17/0022—Methods or arrangements for effecting co-operative working between equipments covered by two or more of main groups G06K1/00 - G06K15/00, e.g. automatic card files incorporating conveying and reading operations arrangements or provisious for transferring data to distant stations, e.g. from a sensing device
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/087—Inventory or stock management, e.g. order filling, procurement or balancing against orders
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/01—Customer relationship services

Definitions

  • the invention relates to the field of supply chain digital management platforms, in particular to an AIOT supply chain digital management platform.
  • AIOT Artificial Intelligence Internet of Things
  • IOT Internet of Things
  • the traditional Internet of Things realizes the interconnection between things-things and people-things through wired and wireless networks.
  • AIOT is not only To realize the interconnection between devices and scenes, it is also necessary to realize the connection and data intercommunication between things-things, people-things, things-people, people-things-services, and the empowerment of artificial intelligence technology to the Internet of Things to realize The fusion of all things.
  • Digital supply chain refers to the use of various AI artificial intelligence algorithms to guide supply chain forecasting, planning, execution, decision-making and other activities based on collected big data.
  • the digital supply chain actually consists of two parts, one part is basic supply chain management.
  • supply chain activities are divided into research and planning, source procurement, manufacturing, logistics delivery (warehousing and transportation), after-sales and Support, the supply chain mentioned by the majority of enterprises in a narrow sense is the logistics delivery segment.
  • the other part refers to digitalization.
  • the fully closed-loop process management supports enterprises to calculate the receivables of consignors and payables of suppliers according to the smallest SKU or batch granularity, and finally calculate the smallest granularity of profits, so as to provide guidance and decision-making for enterprises to establish a big data platform.
  • the present invention provides an AIOT supply chain digital management platform, which is used to provide a digital three-party logistics support platform for enterprises and provide intelligent logistics middle platform services for enterprise logistics, including requirements Publishing module, inquiry module, contract quotation module, order receiving module, inbound and outbound transportation module, exception management module, customer service management module, communication module, claim exemption module, reconciliation payment module, the demand release module is used for shippers to release demand , the inquiry module is used for the warehousing and transportation supplier to release capacity information and the cargo owner obtains the price, the contract quotation module is used for the warehousing and transportation supplier and the cargo owner to negotiate prices and sign contracts, and the order receiving module uses When the cargo owner places an order, the inbound and outbound transportation module is used to send the inbound and outbound operation monitoring to the cargo owner and the generated operation report to the storage and transportation supplier, and the exception management module is used to send the The error in processing the order reported by the owner is sent to the storage and transportation provider for processing, and the customer
  • the communication module is used to provide a communication channel for the warehousing and transportation supplier and the cargo owner on the complaint
  • the claim exemption module is used for the warehousing and transportation supplier to pay the cargo owner for the order
  • the reconciliation payment is used to send the statement to the warehousing and transportation supplier and the cargo owner respectively so as to complete the payment of the order;
  • the operation process of the management platform includes the following steps:
  • S3 The warehousing and transportation supplier conducts business development according to the demand of the cargo owner acquired from the demand release module, and releases capacity information through the inquiry module;
  • S7 The cargo owner places an order through the order receiving module according to the signed contract
  • the order receiving module checks the order of the owner with the contract uploaded by the storage and transportation supplier, and then sends the confirmed order to the inbound and outbound transportation module;
  • the inbound and outbound transportation module performs inbound and outbound operation according to the confirmed order, sends the inbound and outbound operation monitoring to the cargo owner, and sends the generated operation report to the storage and transportation supplier;
  • S10 The cargo owner reports to the exception management module the error in processing the order found in the monitoring of inbound and outbound operations;
  • the exception management module sends the received error of processing the order to the warehousing and transportation provider for processing;
  • S12 The shipper complains to the customer service management module about the dissatisfied error in processing the order;
  • the customer service management module sends the received complaint from the owner to the storage and transportation provider for processing
  • the reconciliation payment module sends the reconciliation statement to the cargo owner and the warehousing and transportation provider respectively, so that the cargo owner completes the payment for the order.
  • the management platform adopts the SpringCloud micro-service framework, which can view and modify all functional source codes and provide version management.
  • the management platform adopts barcode technology to collect data of materials or commodities, and realizes the whole traceability of the order by scanning the barcode.
  • the barcode technology includes a one-dimensional barcode, a two-dimensional barcode, a printable barcode combining RFID and a two-dimensional code.
  • the beneficial effect of the present invention is that the AIOT supply chain digital management platform provided by the present invention is used to provide enterprises with a digital three-party logistics support platform and provide smart logistics mid-platform services for enterprise logistics, including demand modules, Inquiry module, contract quotation module, order receiving module, inbound and outbound transportation module, exception management module, customer service management module, communication module, claim exemption module, and account reconciliation payment module, the present invention provides a comprehensive solution from request to quotation to operation to settlement
  • the fully closed-loop process management supports enterprises to calculate the receivables of consignors and payables of suppliers according to the smallest SKU or batch granularity, and finally calculate the smallest granularity of profits, so as to provide guidance and decision-making for enterprises to establish a big data platform.
  • Fig. 1 is a system structure diagram of the AIOT supply chain digital management platform provided by the embodiment of the present invention.
  • Fig. 2 is an operation flowchart of the AIOT supply chain digital management platform provided by the embodiment of the present invention.
  • the AIOT supply chain digital management platform includes a demand release module, an inquiry module, a contract quotation module, an order receiving module, an inbound and outbound transportation module, an exception management module, a customer service management module, a communication module, and a claim exemption module, reconciliation payment module, demand release module is used for shippers to release demand, inquiry module is used for warehousing and transportation suppliers to release capacity information and shippers to obtain prices, and contract quotation module is used for warehousing and transportation suppliers and shippers to negotiate prices and sign contracts.
  • the single module is used for the cargo owner to place an order
  • the inbound and outbound transportation module is used to send the inbound and outbound operation monitoring to the cargo owner and the generated operation report to the storage and transportation supplier
  • the exception management module is used to send the order processing error reported by the cargo owner to Warehousing and transportation supplier processing
  • customer service management module is used to send the owner’s complaints about order processing to the warehouse transportation supplier for processing
  • the communication module is used to provide communication channels for warehouse transportation suppliers and cargo owners on complaints
  • the claim exemption module is used for warehousing
  • the transportation supplier pays the owner for the order
  • the reconciliation payment module is used to send the statement to the storage and transportation supplier and the owner to complete the payment of the order;
  • the operation process of this management platform includes the following steps:
  • S3 The warehousing and transportation supplier conducts business development according to the demand of the cargo owner obtained from the demand release module, and releases the capacity information through the inquiry module;
  • S7 The owner places the order through the order receiving module according to the signed contract
  • the order receiving module checks the owner's order with the contract uploaded by the warehousing and transportation supplier, and then sends the confirmed order to the inbound and outbound transportation module;
  • the inbound and outbound transportation module performs inbound and outbound operations according to the confirmed order, and sends the inbound and outbound operation monitoring to the cargo owner, and sends the generated operation report to the storage and transportation supplier;
  • S10 The cargo owner reports to the exception management module the error in processing the order found in the monitoring of inbound and outbound operations;
  • the exception management module sends the received error of processing the order to the warehousing and transportation supplier for processing;
  • the customer service management module sends the received complaint from the owner to the storage and transportation supplier for processing
  • the reconciliation payment module sends the reconciliation statement to the cargo owner and the warehousing and transportation supplier respectively, so that the cargo owner completes the order payment.
  • the AIOT supply chain digital management platform provided by the above technical solutions is used to provide enterprises with a digital third-party logistics support platform and provide smart logistics mid-stage services for enterprise logistics, including demand release module, inquiry module, contract quotation module, order receiving module, Inbound and outbound transportation module, exception management module, customer service management module, communication module, claim waiver module, reconciliation payment module, the present invention provides a full closed-loop process management from request to quotation to operation to settlement, and supports enterprises to follow the minimum SKU Or calculate the receivables of cargo owners and the payables of suppliers in batches, and finally calculate the profit of the smallest particles, so as to provide guidance and decision-making for enterprises to establish a big data platform.
  • the management platform adopts the SpringCloud micro-service framework, which can consult and modify all functional source codes and provide version management.
  • the management platform adopts barcode technology to collect data of materials or commodities, and realizes the whole traceability of the order by scanning the barcode.
  • the barcode technology includes a printable barcode combining one-dimensional barcode, two-dimensional barcode, RFID and two-dimensional code.
  • the implementation of all modules involved in the technical solution of the present invention adopts open, mature, open-source program architecture and program codes, and those skilled in the art can easily adopt existing, Open program structure and program code implementation.

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Abstract

AIOT供应链数字化管理平台，用于为企业提供数字化三方物流支撑平台以及为企业物流提供智慧物流中台服务，包括需求模块、询价模块、合同报价模块、接单模块、出入库运输模块、异常管理模块、客服管理模块、沟通模块、索赔免责模块、对账付款模块，本发明提供了从提出需求到报价到作业到结算的全闭环流程管理，支持企业能按照最小SKU或批次粒度核算货主应收、供应商应付费用，最终核算出最小颗粒的利润，从而为企业建立大数据平台提供指导决策。

Description

AIOT供应链数字化管理平台 技术领域
本发明涉及供应链数字化管理平台领域，具体涉及一种AIOT供应链数字化管理平台。
背景技术
AIOT(人工智能物联网)作为一种新的IOT(物联网)应用形态存在，传统的物联网是通过有线和无线网络，实现物-物、人-物之间的相互连接，而AIOT不仅是实现设备和场景间的互联互通，还要实现物-物、人-物、物-人、人-物-服务之间的连接和数据的互通，以及人工智能技术对物联网的赋能进而实现万物之间的相互融合。
数字化供应链是指基于收集的大数据，利用各种AI人工智能的算法指导供应链预测、计划、执行、决策等活动。数字化供应链实际由2部分构成，一部分是基础供应链管理，按照APICS的SCOR供应链模型，供应链活动分为研究与计划、寻源采购、生产制造、物流交付(仓储与运输)、售后与支持，其中被被广大企业狭义提及的供应链为物流交付这段。另一部分是指数字化，基于供应链各个运作环节，所有作业数据被量化和数字化，充分验证、收集和优化，结合大数据技术与AI人工智能技术，对供应链数据进行切片可视化、分析、优化、KPI化、预测，甚至基于该平台进行模型格式化，利用RPA机器人技术进行智能调度，代替人工作业。
目前绝大部分企业物流实施仓库管理系统和运输管理系统比例较低，没有引入自动化存储、机器人、移动互联等AIOT技术，缺失智慧物流平台统一调度 和管控企业物流，不能达到实时数字化供应链的条件，要么供应链执行管理系统不具备，要么执行管理系统孤岛化、碎片化，没有统一、专业、规范的顶层设计和专业系统进行指导。
发明内容
为了解决现有企业物流实施仓库管理系统和运输管理系统缺失智慧物流平台统一调度和管控企业物流的问题，本发明的目的是提供AIOT供应链数字化管理平台，提供从提出需求到报价到作业到结算的全闭环流程管理，支持企业能按照最小SKU或批次粒度核算货主应收、供应商应付费用，最终核算出最小颗粒的利润，从而为企业建立大数据平台提供指导决策。
为了达到上述目的，本发明所采用的技术方案是：本发明提供了一种AIOT供应链数字化管理平台，用于为企业提供数字化三方物流支撑平台以及为企业物流提供智慧物流中台服务，包括需求发布模块、询价模块、合同报价模块、接单模块、出入库运输模块、异常管理模块、客服管理模块、沟通模块、索赔免责模块、对账付款模块，所述需求发布模块用于货主发布需求，所述询价模块用于仓储运输供应商发布运力信息以及所述货主获取价格，所述合同报价模块用于所述仓储运输供应商和所述货主议价及签署合同，所述接单模块用于所述货主下达订单，所述出入库运输模块用于将出入库作业监控发送给所述货主以及将生成的运营报表发送给所述仓储运输供应商，所述异常管理模块用于将所述货主上报的处理所述订单的差错发送至所述仓储运输供应商处理，所述客服管理模块用于将所述货主的关于处理所述订单的投诉发送至所述仓储运输供应商处理，所述沟通模块用于为所述仓储运输供应商和所述货主就所述投诉提供沟通渠道，所述索赔免责模块用于所述仓储运输供应商向所述货主赔付所述 订单，所述对账付款模块用于将对账单分别发给所述仓储运输供应商和所述货主以便完成所述订单的付款；
所述管理平台的操作流程包括以下步骤：
S1：所述仓储运输供应商在所述管理平台注册；
S2：所述货主通过所述需求发布模块发布需求；
S3：所述仓储运输供应商根据从所述需求发布模块获取的所述货主的需求，进行业务开发，通过所述询价模块发布运力信息；
S4：所述货主通过所述询价模块获取价格；
S5：所述仓储运输供应商和所述货主通过所述合同报价模块议价并签署合同；
S6：所述仓储运输供应商将签署好的合同上传至所述接单模块；
S7：所述货主根据签署好的合同通过所述接单模块下达订单；
S8：所述接单模块将所述货主的所述订单与所述仓储运输供应商上传的合同进行核对后，将确认的所述订单发送至所述出入库运输模块；
S9：所述出入库运输模块根据确认的所述订单进行出入库作业操作，并将出入库作业监控发送给所述货主，将生成的运营报表发送至所述仓储运输供应商；
S10：所述货主将从出入库作业监控发现的处理所述订单的差错上报至所述异常管理模块；
S11：所述异常管理模块将收到的处理所述订单的差错发送至所述仓储运输供应商进行处理；
S12：所述货主将不满意的处理所述订单的差错投诉至所述客服管理模块；
S13：所述客服管理模块将收到的所述货主的投诉发送至所述仓储运输供应 商处理；
S14：所述仓储运输供应商和所述货主通过沟通模块对所述投诉进行沟通；
S15：所述仓储运输供应商通过所述索赔免责模块赔付所述订单；
S16：所述货主通过所述索赔免责模块理赔所述订单；
S17：所述对账付款模块将对账单分别发送给所述货主和所述仓储运输供应商，以使所述货主完成所述订单付款。
进一步地，所述管理平台采用SpringCloud微服务框架，能够查阅和修改所有功能源代码，并提供版本管理。
进一步地，所述管理平台采用条码技术采集物料或商品的数据，通过扫描条码实现所述订单的全程追溯。
进一步地，所述条码技术包括一维条码、二维条码、RFID和二维码相结合的可打印式条码。
与现有技术相比，本发明的有益效果在于，本发明提供的AIOT供应链数字化管理平台，用于为企业提供数字化三方物流支撑平台以及为企业物流提供智慧物流中台服务，包括需求模块、询价模块、合同报价模块、接单模块、出入库运输模块、异常管理模块、客服管理模块、沟通模块、索赔免责模块、对账付款模块，本发明提供了从提出需求到报价到作业到结算的全闭环流程管理，支持企业能按照最小SKU或批次粒度核算货主应收、供应商应付费用，最终核算出最小颗粒的利润，从而为企业建立大数据平台提供指导决策。
附图说明
为了更清楚地说明本发明实施例中的技术方案，下面将对实施例中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一 些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1是本发明实施例提供的AIOT供应链数字化管理平台的系统结构图。
图2是本发明实施例提供的AIOT供应链数字化管理平台的操作流程图。
具体实施方式
为了使本发明的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本发明进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。
本实施例的附图中相同或相似的标号对应相同或相似的部件；在本发明的描述中，需要理解的是，若有术语“上”、“下”、“左”、“右”等指示的方位或位置关系为基于附图所示的方位或位置关系，仅是为了便于描述本发明和简化描述，而不是指示或暗示所指的装置或元件必须具有特定的方位、以特定的方位构造和操作，因此附图中描述位置关系的用语仅用于示例性说明，不能理解为对本专利的限制，对于本领域的普通技术人员而言，可以根据具体情况理解上述术语的具体含义。
以下结合附图与具体实施例，对本发明的技术方案做详细的说明。
本发明提供的AIOT供应链数字化管理平台，参照图1，包括需求发布模块、询价模块、合同报价模块、接单模块、出入库运输模块、异常管理模块、客服管理模块、沟通模块、索赔免责模块、对账付款模块，需求发布模块用于货主发布需求，询价模块用于仓储运输供应商发布运力信息以及货主获取价格，合同报价模块用于仓储运输供应商和货主议价及签署合同，接单模块用于货主下达订单，出入库运输模块用于将出入库作业监控发送给货主以及将生成的运营 报表发送给仓储运输供应商，异常管理模块用于将货主上报的处理订单的差错发送至仓储运输供应商处理，客服管理模块用于将货主的关于处理订单的投诉发送至仓储运输供应商处理，沟通模块用于为仓储运输供应商和货主就投诉提供沟通渠道，索赔免责模块用于仓储运输供应商向货主赔付订单，对账付款模块用于将对账单分别发给仓储运输供应商和货主以便完成订单的付款；
参照图2，本管理平台的操作流程包括以下步骤：
S1：仓储运输供应商在本管理平台注册；
S2：货主通过需求发布模块发布需求；
S3：仓储运输供应商根据从需求发布模块获取的货主的需求，进行业务开发，通过询价模块发布运力信息；
S4：货主通过询价模块获取价格；
S5：仓储运输供应商和货主通过合同报价模块议价并签署合同；
S6：仓储运输供应商将签署好的合同上传至接单模块；
S7：货主根据签署好的合同通过接单模块下达订单；
S8：接单模块将货主的订单与仓储运输供应商上传的合同进行核对后，将确认的订单发送至出入库运输模块；
S9：出入库运输模块根据确认的订单进行出入库作业操作，并将出入库作业监控发送给货主，将生成的运营报表发送至仓储运输供应商；
S10：货主将从出入库作业监控发现的处理订单的差错上报至异常管理模块；
S11：异常管理模块将收到的处理订单的差错发送至仓储运输供应商进行处理；
S12：货主将不满意的处理订单的差错投诉至客服管理模块；
S13：客服管理模块将收到的货主的投诉发送至仓储运输供应商处理；
S14：仓储运输供应商和货主通过沟通模块对投诉进行沟通；
S15：仓储运输供应商通过索赔免责模块赔付订单；
S16：货主通过索赔免责模块理赔订单；
S17：对账付款模块将对账单分别发送给货主和仓储运输供应商，以使货主完成订单付款。
上述技术方案提供的AIOT供应链数字化管理平台，用于为企业提供数字化三方物流支撑平台以及为企业物流提供智慧物流中台服务，包括需求发布模块、询价模块、合同报价模块、接单模块、出入库运输模块、异常管理模块、客服管理模块、沟通模块、索赔免责模块、对账付款模块，本发明提供了从提出需求到报价到作业到结算的全闭环流程管理，支持企业能按照最小SKU或批次粒度核算货主应收、供应商应付费用，最终核算出最小颗粒的利润，从而为企业建立大数据平台提供指导决策。
作为本发明的一种实施方式，本管理平台采用SpringCloud微服务框架，能够查阅和修改所有功能源代码，并提供版本管理。
作为本发明的一种实施方式，本管理平台采用条码技术采集物料或商品的数据，通过扫描条码实现订单的全程追溯。
作为本发明的一种实施方式，条码技术包括一维条码、二维条码、RFID和二维码相结合的可打印式条码。
优选地，本发明技术方案所涉及的所有模块的实现方式均采用公开的、成熟的、开源的程序架构及程序代码，本领域的技术人员根据本技术方案描述的功能可以轻易采用已有的、公开的程序架构及程序代码实现。
以上对本发明的实施例进行了详细的说明，但本发明的创造并不限于本实 施例，熟悉本领域的技术人员在不违背本发明精神的前提下，还可以做出许多同等变型或替换，这些同等变型或替换均包含在本申请的权利要求所限定的保护范围内。

Claims (4)

  1. AIOT供应链数字化管理平台，其特征在于，用于为企业提供数字化三方物流支撑平台以及为企业物流提供智慧物流中台服务，包括需求发布模块、询价模块、合同报价模块、接单模块、出入库运输模块、异常管理模块、客服管理模块、沟通模块、索赔免责模块、对账付款模块，所述需求发布模块用于货主发布需求，所述询价模块用于仓储运输供应商发布运力信息以及所述货主获取价格，所述合同报价模块用于所述仓储运输供应商和所述货主议价及签署合同，所述接单模块用于所述货主下达订单，所述出入库运输模块用于将出入库作业监控发送给所述货主以及将生成的运营报表发送给所述仓储运输供应商，所述异常管理模块用于将所述货主上报的处理所述订单的差错发送至所述仓储运输供应商处理，所述客服管理模块用于将所述货主的关于处理所述订单的投诉发送至所述仓储运输供应商处理，所述沟通模块用于为所述仓储运输供应商和所述货主就所述投诉提供沟通渠道，所述索赔免责模块用于所述仓储运输供应商向所述货主赔付所述订单，所述对账付款模块用于将对账单分别发给所述仓储运输供应商和所述货主以便完成所述订单的付款；
    所述管理平台的操作流程包括以下步骤：
    S1：所述仓储运输供应商在所述管理平台注册；
    S2：所述货主通过所述需求发布模块发布需求；
    S3：所述仓储运输供应商根据从所述需求发布模块获取的所述货主的需求，进行业务开发，通过所述询价模块发布运力信息；
    S4：所述货主通过所述询价模块获取价格；
    S5：所述仓储运输供应商和所述货主通过所述合同报价模块议价并签署合同；
    S6：所述仓储运输供应商将签署好的合同上传至所述接单模块；
    S7：所述货主根据签署好的合同通过所述接单模块下达订单；
    S8：所述接单模块将所述货主的所述订单与所述仓储运输供应商上传的合同进行核对后，将确认的所述订单发送至所述出入库运输模块；
    S9：所述出入库运输模块根据确认的所述订单进行出入库作业操作，并将出入库作业监控发送给所述货主，将生成的运营报表发送至所述仓储运输供应商；
    S10：所述货主将从出入库作业监控发现的处理所述订单的差错上报至所述异常管理模块；
    S11：所述异常管理模块将收到的处理所述订单的差错发送至所述仓储运输供应商进行处理；
    S12：所述货主将不满意的处理所述订单的差错投诉至所述客服管理模块；
    S13：所述客服管理模块将收到的所述货主的投诉发送至所述仓储运输供应商处理；
    S14：所述仓储运输供应商和所述货主通过沟通模块对所述投诉进行沟通；
    S15：所述仓储运输供应商通过所述索赔免责模块赔付所述订单；
    S16：所述货主通过所述索赔免责模块理赔所述订单；
    S17：所述对账付款模块将对账单分别发送给所述货主和所述仓储运输供应商，以使所述货主完成所述订单付款。
  2. 根据权利要求1所述的AIOT供应链数字化管理平台，其特征在于，所述管理平台采用SpringCloud微服务框架，能够查阅和修改所有功能源代码，并提供版本管理。
  3. 根据权利要求2所述的AIOT供应链数字化管理平台，其特征在于，所述管理平台采用条码技术采集物料或商品的数据，通过扫描条码实现所述订单的 全程追溯。
  4. 根据权利要求3所述的AIOT供应链数字化管理平台，其特征在于，所述条码技术包括一维条码、二维条码、RFID和二维码相结合的可打印式条码。
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