WO2022201854A1 - Dispositif de réservation de siège, système de réservation de siège, procédé de réservation de siège et support lisible par ordinateur non transitoire - Google Patents

Dispositif de réservation de siège, système de réservation de siège, procédé de réservation de siège et support lisible par ordinateur non transitoire Download PDF

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Publication number
WO2022201854A1
WO2022201854A1 PCT/JP2022/003375 JP2022003375W WO2022201854A1 WO 2022201854 A1 WO2022201854 A1 WO 2022201854A1 JP 2022003375 W JP2022003375 W JP 2022003375W WO 2022201854 A1 WO2022201854 A1 WO 2022201854A1
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WIPO (PCT)
Prior art keywords
information
seat
user
reservation
presented
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PCT/JP2022/003375
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English (en)
Japanese (ja)
Inventor
正 水垂
大輔 川崎
裕樹 杓子
薫 山根
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日本電気株式会社
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Priority to JP2023508723A priority Critical patent/JPWO2022201854A5/ja
Publication of WO2022201854A1 publication Critical patent/WO2022201854A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/02—Reservations, e.g. for tickets, services or events

Definitions

  • the present invention relates to a seat reservation device, a seat reservation system, a seat reservation method, and a program.
  • Patent Literature 1 discloses a technique related to a train seat reservation system that maximizes the profits of railway companies.
  • Patent Literature 1 discloses a technology related to a train seat reservation system that maximizes profits.
  • Patent Document 1 does not consider the personal information specific to the user when presenting the seat information to the user, so the same seat information is presented to multiple users. Therefore, there is a problem that the optimum seat information cannot be presented for each user.
  • the present disclosure is made to solve such problems, and provides a seat reservation device, a seat reservation system, a seat reservation method, and a program capable of presenting optimum seat information for each user. intended to
  • a seat reservation device includes: a personal information storage unit storing identification information of a plurality of users and personal information of the plurality of users in association with each other; an acquisition unit that acquires personal information associated with the identification information of from the personal information storage unit; a seat information creation unit that creates seat information that can be presented to the user according to the content of the user's reservation request; a presentation seat information correction unit for correcting the seat information created by the seat information creation unit using the personal information acquired by the acquisition unit; and a seat information presenting unit for presenting to the seat information.
  • a seat reservation system compares the above-described seat reservation device, the previously stored biometric information of the plurality of users, and the biometric information of a user who is trying to reserve a seat. and an authentication device that performs biometric authentication in the seat reservation device, when the biometric authentication of the user who is trying to reserve the seat is successful, the authentication device sends the identification information of the user who succeeded in the biometric authentication to the seat reservation device.
  • the acquisition unit acquires personal information associated with the received identification information from the personal information storage unit, and outputs the acquired personal information to the presentation seat information correction unit.
  • a seat reservation method acquires personal information associated with identification information of a user whose biometric authentication has succeeded, and presents the personal information to the user according to the user's reservation request content.
  • Seat information is created, the seat information to be presented to the user is corrected using the acquired personal information, and the corrected seat information is presented to the user.
  • a program according to a fourth aspect of the present disclosure is a process of acquiring personal information associated with identification information of a user who has successfully biometrically authenticated, and can be presented to the user according to the reservation request content of the user.
  • a seat reservation process comprising a process of creating seat information, a process of correcting the seat information presented to the user using the acquired personal information, and a process of presenting the corrected seat information to the user. It is a program that causes a computer to execute
  • a seat reservation device includes: a personal information storage unit storing identification information of a plurality of users and personal information of the plurality of users in association with each other; an acquisition unit that acquires personal information associated with identification information from the personal information storage unit; and seat information that is presented to the user based on the personal information acquired by the acquisition unit and the user's reservation request content. and a seat information presenting unit presenting the seat information created by the seat information creating unit to the user.
  • a seat reservation device capable of presenting optimum seat information for each user.
  • FIG. 1 is a block diagram showing a configuration example of a seat reservation device according to Embodiment 1;
  • FIG. 4 is a flow chart for explaining the operation of the seat reservation device according to the first embodiment;
  • FIG. 11 is a block diagram showing a configuration example of a seat reservation system according to a second embodiment;
  • FIG. 9 is a flowchart for explaining the operation of the seat reservation system according to Embodiment 2; It is a figure which shows an example of the seat information displayed on a reservation terminal. It is a figure which shows an example of the seat information displayed on a reservation terminal.
  • 4 is a block diagram showing a configuration example of an authentication device shown in FIG. 3;
  • FIG. 6 is a flowchart showing the flow of face information registration processing of the authentication device;
  • 4 is a flow chart showing the flow of face authentication processing of the authentication device;
  • FIG. 1 is a block diagram showing a configuration example of a seat reservation device according to Embodiment 1.
  • the seat reservation apparatus 10 includes a personal information storage unit 11, an acquisition unit 12, a seat information creation unit 13, a presentation seat information correction unit 14, and a seat information presentation unit 15. .
  • the seat reservation device 10 is a device accessed by a user using a predetermined reservation terminal (not shown) when reserving a reserved seat on a train.
  • a reservation terminal used by a user when making a reservation is connected to the seat reservation device 10 via a network.
  • a network may be wired or wireless.
  • the seat reservation device 10 may function as a reservation terminal.
  • the personal information storage unit 11 stores identification information (user IDs) of multiple users and personal information of multiple users in association with each other.
  • the personal information stored in the personal information storage unit 11 is, for example, information related to user's basic information, hobbies and interests, group to which the user belongs, action history, and purchase history.
  • the user's basic information is, for example, the user's age, gender, address, and the like.
  • the information about the user's hobbies and interests is, for example, information about the user's favorite music, sports, art, travel, and the like.
  • the information about the user's tastes and preferences may include information about artists that the user likes, event information that the user participates in, and the like.
  • the information on the user's hobbies and preferences includes information on the tendency of the user's behavior, such as whether the user tends to leave immediately after participating in the event, whether the user tends to go sightseeing while attending the event, or whether the user tends to stay overnight after the event. may be included.
  • the information about the group to which the user belongs is, for example, information about the school, company, circle, hometown, etc. to which the user belongs.
  • Information about the user's action history includes, for example, whether it is easy to cancel after making a reservation, whether it is easy to miss a ride due to being late, whether he/she often carries large luggage, and whether he or she uses a stroller. It is information about whether or not.
  • Information about the purchase history of the user includes, for example, the position of the reserved seat reserved by the user in the past (by the window, the aisle), the date and time when the user reserved in the past, the boarding section reserved by the user in the past, and the seat reserved by the user in the past. This is information about the type of seat (ordinary seat, green seat) and the like.
  • the personal information described above is only an example, and personal information other than the above may be stored in the personal information storage unit 11.
  • the acquisition unit 12 acquires from the personal information storage unit 11 the personal information associated with the identification information of the user whose biometric authentication has succeeded.
  • an authentication device (not shown) provided in the seat reservation device 10 uses pre-stored biometric information of a plurality of users and a seat reservation request. Biometric authentication is performed by matching with the user's biometric information.
  • the acquisition unit 12 acquires from the personal information storage unit 11 the personal information associated with the identification information of the user whose biometric authentication has been successfully performed by the authentication device.
  • biometric information of a plurality of users may be stored in the personal information storage unit 11 or may be recorded in a separately provided recording unit.
  • the user's biometric information includes facial feature information, iris information, fingerprint information, and the like.
  • the authentication device When a device other than the seat reservation device 10 (for example, the authentication device 30 in FIG. 3) performs the biometric authentication of the user, the authentication device connected to the seat reservation device 10 via the network performs the biometric authentication of the user. do.
  • the authentication device performs biometric authentication by comparing pre-stored biometric information of a plurality of users with biometric information of a user who intends to reserve a seat. Then, when the biometric authentication of the user who is trying to reserve a seat is successful, the authentication device transmits the identification information of the user whose biometric authentication is successful to the seat reservation device 10 .
  • the acquisition unit 12 acquires from the personal information storage unit 11 personal information associated with the user's identification information transmitted from the authentication device.
  • the authentication device may be provided as an independent device.
  • the authentication device may be built in a reservation terminal used by the user when making a reservation. In other words, the authentication device and the reservation terminal may be configured as an integrated device.
  • the seat information creation unit 13 creates seat information that can be presented to the user according to the content of the user's reservation request.
  • the contents of the user's reservation request include the type of train that the user intends to reserve, the boarding station, the alighting station, the date, the time zone, etc., and the seat information creating unit 13 allows the user to make a reservation based on these reservation contents information.
  • the seat information creation unit 13 further uses a reserved seat demand prediction model created in advance based on at least one of date and time information, event information, and information on past reserved seat reservation status, and presents it to the user. Possible seat information may be created.
  • the seat information creating unit 13 may set the charge for the reserved seat based on the demand prediction model.
  • the seat information includes, for example, train information, the number of reserved seats (green seats may be included) for each train, the position of the reserved seats, the fare for the reserved seats, and the like.
  • the presented seat information correction unit 14 corrects the seat information created by the seat information creation unit 13. Specifically, the presented seat information correcting unit 14 corrects the seat information to be presented to the user using the personal information associated with the identification information of the user whose biometric authentication has succeeded. At this time, the acquisition unit 12 supplies the personal information associated with the user's identification information acquired from the personal information storage unit 11 to the presentation seat information correction unit 14 . A specific example of when the presented seat information correction unit 14 corrects the seat information will be described later.
  • the seat information presentation unit 15 presents the seat information corrected by the presented seat information correction unit 14 to the user. Specifically, the seat information presenting unit 15 transmits the seat information corrected by the presented seat information correcting unit 14 to the reservation terminal used by the user at the time of reservation. As a result, the seat information is displayed on the reservation terminal used by the user. The user carries out the reservation procedure while referring to the seat information displayed on the reservation terminal.
  • identification information (user IDs) of a plurality of users and personal information of a plurality of users are stored in the personal information storage unit 11 in association with each other in advance.
  • the acquisition unit 12 of the seat reservation device 10 acquires personal information associated with the identification information of the user whose biometric authentication has succeeded (step S1).
  • the reservation terminal used by the user at the time of reservation captures the biometric information of the user and transmits the captured biometric information to the seat reservation device 10 .
  • An authentication device (not shown) provided in the seat reservation device 10 performs biometric authentication by comparing pre-stored biometric information of a plurality of users with user biometric information received from the reservation terminal. .
  • the acquisition unit 12 acquires from the personal information storage unit 11 the personal information associated with the identification information of the user for whom the biometric authentication was successful with the authentication device. Then, the acquisition unit 12 supplies the personal information associated with the user's identification information acquired from the personal information storage unit 11 to the presentation seat information correction unit 14 .
  • the reservation terminal used by the user at the time of reservation captures the user's biometric information, and the captured biometric information to the authentication device via the network.
  • the authentication device performs biometric authentication by comparing pre-stored biometric information of a plurality of users with biometric information of a user who intends to reserve a seat.
  • the authentication device transmits the user's identification information to the seat reservation device 10 via the network.
  • the acquisition unit 12 of the seat reservation device 10 acquires from the personal information storage unit 11 the personal information associated with the user's identification information transmitted from the authentication device.
  • the acquisition unit 12 supplies the personal information associated with the user's identification information acquired from the personal information storage unit 11 to the presentation seat information correction unit 14 .
  • the authentication device may be provided as an independent device, or may be incorporated in a reservation terminal used by the user when making a reservation.
  • the authentication device and the reservation terminal may be configured as an integrated device.
  • the seat information creation unit 13 creates seat information that can be presented to the user according to the content of the user's reservation request (step S2).
  • the reservation request content of the user can be obtained from the user via the reservation terminal. That is, the user inputs the content of the reservation request to the reservation terminal at the time of reservation, and the input reservation request content is transmitted to the seat reservation apparatus 10 from the reservation terminal.
  • the seat information creating unit 13 may create seat information that can be presented to the user when the biometric authentication is successful in step S1. For example, the seat information creating unit 13 creates seat information that can be presented to the user based on the user's reservation request, such as the type of train, boarding station, alighting station, date, and time zone.
  • the seat information creation unit 13 further uses a reserved seat demand prediction model created in advance based on at least one of the date and time, event information, and past reservation status of reserved seats, and can present it to the user.
  • Seat information may be created.
  • the seat information creation unit 13 may create and store seat information in advance, and read out the pre-stored seat information according to the content of the user's reservation request.
  • the presented seat information correction unit 14 corrects the seat information created by the seat information creation unit 13 (step S3). Specifically, the presented seat information correcting unit 14 corrects the seat information to be presented to the user using the personal information associated with the identification information of the user whose biometric authentication has succeeded. The personal information associated with the user's identification information is supplied from the acquiring section 12 to the presented seat information correcting section 14 as described above. A specific example of when the presented seat information correction unit 14 corrects the seat information will be described later.
  • the seat information presentation unit 15 presents the seat information corrected by the presented seat information correction unit 14 to the user (step S4). Specifically, the seat information presenting unit 15 transmits the seat information corrected by the presented seat information correcting unit 14 to the reservation terminal used by the user at the time of reservation. As a result, the seat information is displayed on the reservation terminal used by the user. The user carries out the reservation procedure while referring to the seat information displayed on the reservation terminal.
  • the presented seat information correction unit 14 may correct the number of reserved seats to be presented to the user based on the user's personal information.
  • the presented seat information correction unit 14 may correct the seat information presented to the user based on at least one of the user's age, gender, and address. Specifically, the presented seat information correction unit 14 may correct so that the number of reserved seats presented to the user increases as the age of the user increases. In other words, the number of reserved seats may be increased for the elderly, and the number of reserved seats for the young may be reduced. In addition, in the case of preschoolers and elementary school children, correction may be made so that the number of reserved seats increases.
  • the presented seat information correction unit 14 may correct the seat information so that the number of reserved seats near the entrance increases when the user is older. Further, the presented seat information correction unit 14 may correct the seat information so that the number of reserved seats near the center of the vehicle increases when the user is young. By correcting in this way, the elderly can be preferentially seated in the seat near the doorway of the vehicle. Therefore, when an elderly person gets on a train and sits on a seat, the walking distance to the seat can be shortened.
  • the presented seat information correction unit 14 may make corrections so that the number of reserved seats presented to the user is greater for females than for males.
  • the presented seat information correction unit 14 may correct the seat information presented to the user according to the distance between the user's address and the boarding station. For example, the presented seat information correction unit 14 corrects so that the number of reserved seats presented to the user increases when the user's address is far from the boarding station when the user returns home by train. is close to the boarding station (that is, the return route is short), correction may be made so that the number of reserved seats presented to the user is reduced.
  • the presented seat information correction unit 14 may correct the seat information presented to the user according to statistical data based on the user's address. For example, if the statistical data indicates that the user's address is an address with many wealthy people, the presented seat information correction unit 14 may correct the number of reserved seats to be presented to the user to increase.
  • the presented seat information correction unit 14 may correct the seat information to be presented to the user based on at least one of the user's hobbies and tastes, the group to which the user belongs, the action history, and the purchase history. For example, when there is an event by an artist that the user likes, the presented seat information correction unit 14 may correct so that the number of reserved seats increases as the number of participants in the event increases. Further, the presented seat information correction unit 14 may correct so that the number of reserved seats increases as the event in which the user participates is more tiring.
  • the presented seat information correction unit 14 may predict the user's return time period according to the tendency of the user's behavior, and correct so that the number of reserved seats in the predicted time period increases. For example, if the user tends to leave immediately after participating in an event, the presented seat information correction unit 14 may correct so that the number of reserved seats increases during the time period in which the user will return soon. If the user tends to go sightseeing while attending an event, the presented seat information correcting unit 14 predicts the time zone in which the user will return home according to the size of the town, and corrects the number of reserved seats in this time zone to increase. may If the user tends to stay overnight after the event, the presented seat information correcting unit 14 may correct the number of reserved seats on the day to be reduced and the number of reserved seats on the next day to be increased. good.
  • the presented seat information correction unit 14 may correct so that the number of reserved seats presented to the user increases.
  • the presented seat information correction unit 14 determines whether the user is likely to cancel after making a reservation, whether the user is likely to miss a ride due to being late, whether the user often carries large luggage, and whether the user uses a stroller.
  • the seat information to be presented to the user may be corrected according to whether or not. For example, the presented seat information correction unit 14 may correct so that the number of reserved seats presented to the user decreases as the number of times the user has canceled reserved seats in the past increases. For example, if the user is likely to miss the train due to being late, the user's failure to board the train will result in a vacant seat. Therefore, if the user is likely to miss the train due to being late, the presented seat information correction unit 14 may correct so that the number of reserved seats presented to the user is reduced. The presented seat information correction unit 14 may correct so that the number of reserved seats presented to the user increases when the user often carries large luggage. If the user is using a stroller, the presented seat information correction unit 14 may correct so that the number of reserved seats presented to the user increases
  • the presented seat information correction unit 14 may correct the seat information presented to the user according to the position of the reserved seat reserved by the user in the past (by the window, by the aisle). In addition, the presented seat information correction unit 14 provides the user with a The seat information to be presented may be corrected.
  • the presented seat information correction unit 14 may correct the seat information so that the number of reserved seats corresponding to the reserved seat positions (by the window, on the aisle side) that the user has reserved in the past increases.
  • the presented seat information correction unit 14 may correct the seat information so that the number of reserved seats for the date and time reserved by the user in the past increases.
  • the presented seat information correction unit 14 may correct the seat information so that the number of reserved seats in the boarding section reserved in the past by the user increases.
  • the presented seat information correction unit 14 may correct the seat information so that the number of reserved seats corresponding to the type of seat reserved in the past by the user (ordinary seat, green seat) increases.
  • the example of correcting the seat information described above is only an example, and in the present embodiment, the seat information may be corrected using a method other than the example of correction described above.
  • the seat information presented to the user is corrected using the personal information associated with the identification information of the user whose biometric authentication has succeeded. can be presented.
  • Embodiment 2 describes a seat reservation system including the seat reservation device 10 described in Embodiment 1.
  • FIG. 1 A block diagram illustrating an exemplary computing environment in accordance with the present disclosure.
  • FIG. 3 is a block diagram showing a configuration example of the seat reservation system according to this embodiment.
  • the seat reservation system 1 includes a seat reservation device 10, a reservation terminal 20, and an authentication device 30.
  • the seat reservation device 10 is a device that a user accesses when reserving a reserved seat on a train.
  • the reservation terminal 20 is a terminal used by the user when making a reservation.
  • the authentication device 30 is a device that performs biometric authentication of a user.
  • the seat reservation device 10, reservation terminal 20, and authentication device 30 are connected to each other via a network.
  • a network may be wired or wireless.
  • a seat reservation device 10 shown in FIG. 17 and an inventory information storage unit 18 corresponds to the seat reservation device 10 (see FIG. 1) described in the first embodiment.
  • the personal information storage unit 11, the acquisition unit 12, the seat information creation unit 13, the presentation seat information correction unit 14, and the seat information presentation unit 15 are the same as those described in the first embodiment. Since it is the same as , redundant description will be omitted as appropriate.
  • the various information storage unit 16 stores various information used to create a demand forecast model.
  • the various types of information include date and time information, event information, and information on past reservation status of reserved seats. These pieces of information are examples, and the various information storage unit 16 may store information other than these as long as it is information used to create a demand forecast model.
  • the demand forecast model creation unit 17 creates a demand forecast model for reserved seats based on at least one of date and time information stored in the various information storage unit 16, event information, and information on past reservation status of reserved seats. . Note that the demand forecast model creation unit 17 may create the demand forecast model using machine learning.
  • the inventory information storage unit 18 stores information on seat inventory.
  • the seat information creation unit 13 can present to the user the demand forecast model created by the demand forecast model creation unit 17 and the inventory information stored in the inventory information storage unit 18 in addition to the content of the user's reservation request. seat information. At this time, the seat information creating unit 13 may set the charge for the reserved seat based on the demand forecast model and inventory information. For example, if there is a high demand for reserved seats or if there is little stock of reserved seats, a higher price may be set.
  • the configuration of the seat reservation device 10 other than this is the same as that of the seat reservation device 10 described in Embodiment 1, so redundant description will be omitted as appropriate.
  • the reservation terminal 20 is a terminal used by the user when making a reservation.
  • the reservation terminal 20 is, for example, a terminal installed at a station, a user's smart phone, a personal computer, or the like.
  • a user can reserve a reserved seat by accessing the seat reservation device 10 using the reservation terminal 20 .
  • the reservation terminal 20 includes an imaging section 21 , a display section 22 and an input section 23 .
  • the imaging unit 21 images the user's biological information. For example, the image capturing unit 21 captures an image of the user's face as the user's biological information.
  • the biometric information captured by the imaging unit 21 is transmitted to the authentication device 30 via the network.
  • the display unit 22 displays necessary information for the user who is trying to reserve a seat.
  • the display unit 22 displays seat information supplied from the seat information presentation unit 15 of the seat reservation device 10 .
  • the display unit 22 can be configured using a liquid crystal display or an organic EL (electro-luminescence) display.
  • the input unit 23 is a means for the user who intends to reserve a seat to operate and input information. Specifically, the user refers to the seat information displayed on the display unit 22 and inputs predetermined information using the input unit 23 to carry out the reservation procedure. Information input by the input unit 23 is transmitted to the seat reservation device 10 .
  • the input unit 23 can be configured using a touch panel, keyboard, or the like.
  • the authentication device 30 is a device that performs biometric authentication of the user.
  • the authentication device 30 receives the biometric information of the user imaged by the imaging unit 21 of the reservation terminal 20, the authentication device 30 compares the biometric information of a plurality of users stored in advance with the received biometric information of the user to perform biometric authentication. to implement. If the biometric authentication is successful, the authentication device 30 transmits user identification information to the seat reservation device 10 .
  • biometric authentication is face authentication
  • biometric information is face feature information
  • biometric authentication and biometric information can be applied to other techniques that use captured images.
  • biometric information may be data (feature amounts) calculated from physical features unique to an individual, such as fingerprints, voiceprints, veins, retinas, and iris patterns.
  • FIG. 6 is a block diagram showing a configuration example of an authentication device.
  • the authentication device 30 includes a face information DB (DataBase) 110 , a face detection section 120 , a feature point extraction section 130 , a registration section 140 and an authentication section 150 .
  • the face information DB 110 associates and stores a user ID 111 and face feature information 112 of the user ID.
  • the facial feature information 112 is a set of feature points extracted from the facial image.
  • the face detection unit 120 detects a face area included in a registration image for registering face information and outputs it to the feature point extraction unit 130 .
  • the registered image is the user's face information supplied from the reservation terminal 20 .
  • Feature point extraction section 130 extracts feature points from the face area detected by face detection section 120 and outputs facial feature information to registration section 140 .
  • the feature point extraction unit 130 also extracts feature points included in the facial image received from the reservation terminal 20 and outputs facial feature information to the authentication unit 150 .
  • the registration unit 140 newly issues a user ID 111 when registering facial feature information.
  • the registration unit 140 associates the issued user ID 111 with the facial feature information 112 extracted from the registered image and registers them in the facial information DB 110 .
  • the authentication unit 150 performs face authentication using the facial feature information 112 . Specifically, the authentication unit 150 collates the facial feature information extracted from the facial image with the facial feature information 112 in the facial information DB 110 .
  • FIG. 7 is a flowchart showing the flow of face information registration processing of the authentication device.
  • the authentication device 30 acquires the registration image included in the face information registration request (step S31). For example, the authentication device 30 receives a face information registration request and a registered image (user's face information) from the reservation terminal 20 via the network.
  • face detection section 120 detects a face area included in the registered image (step S32).
  • the feature point extraction unit 130 extracts feature points from the face area detected in step S32, and outputs face feature information to the registration unit 140 (step S33).
  • the registration unit 140 issues the user ID 111, associates the user ID 111 with the facial feature information 112, and registers them in the facial information DB 110 (step S34).
  • FIG. 8 is a flow chart showing the flow of face authentication processing by the authentication device.
  • the feature point extraction unit 130 acquires a face image for authentication included in the face authentication request (step S41).
  • the authentication device 30 receives the face authentication request and the user's face information from the reservation terminal 20 via the network.
  • facial feature information of the user's facial information is extracted.
  • the authentication unit 150 collates the acquired facial feature information with the facial feature information 112 of the facial information DB 110 (step S42).
  • step S43: Yes If the facial feature information matches, that is, if the degree of matching of the facial feature information is equal to or greater than a predetermined value (step S43: Yes), the authentication unit 150 specifies the user ID 111 of the user whose facial feature information matches (step S44), the fact that the face authentication was successful and the specified user ID 111 are transmitted to the seat reservation device 10 (step S45). If there is no matching facial feature information (step S43: No), the authentication unit 150 notifies the reservation terminal 20 that the face authentication has failed (step S46).
  • FIG. 4 is a flow chart for explaining the operation of the seat reservation system according to this embodiment.
  • the reservation terminal 20 captures an image of the face of the user who intends to reserve a seat (step S11), and transmits the imaged face information to the authentication device 30 (step S12).
  • the authentication device 30 Upon receiving the user's face information from the reservation terminal 20, the authentication device 30 performs the above-described biometric authentication (see FIG. 8) (step S13).
  • the biometric authentication fails (step S14: No)
  • the authentication device 30 transmits information on authentication failure to the reservation terminal 20 (step S15).
  • the reservation terminal 20 displays the authentication failure information on the display unit 22 to notify the user that the biometric authentication has failed (step S16).
  • step S14 when the biometric authentication is successful (step S14: Yes), the authentication device 30 transmits to the seat reservation device 10 the success of the biometric authentication and the identification information (user ID) of the specified user (step S17). .
  • the acquisition unit 12 of the seat reservation device 10 acquires personal information associated with the identification information (user ID) of the user whose biometric authentication has succeeded from the personal information storage unit 11 (step S18). That is, the personal information storage unit 11 supplies personal information associated with the user identification information (user ID) received from the authentication device 30 to the acquisition unit 12 .
  • the seat information creating unit 13 creates seat information that can be presented to the user according to the content of the user's reservation request (step S19).
  • the content of the user's reservation request is input by the user operating the reservation terminal 20 .
  • the seat information creating unit 13 uses the demand forecast model created by the demand forecast model creating unit 17 and the inventory information stored in the inventory information storage unit 18 in addition to the contents of the user's reservation request, Create seat information that can be presented to
  • the presented seat information correction unit 14 corrects the seat information created by the seat information creation unit 13 (step S20). Specifically, the presented seat information correcting unit 14 corrects the seat information to be presented to the user using the personal information associated with the identification information of the user whose biometric authentication has succeeded. The personal information associated with the user's identification information is supplied from the personal information storage section 11 to the presentation seat information correction section 14 as described above. Note that the case where the presented seat information correcting unit 14 corrects the seat information is the same as the case described in the first embodiment, so redundant description will be omitted.
  • the seat information presentation unit 15 presents the seat information corrected by the presented seat information correction unit 14 to the user. Specifically, the seat information presentation unit 15 transmits the seat information corrected by the presented seat information correction unit 14 to the reservation terminal 20 (step S21).
  • the reservation terminal 20 displays the corrected seat information received from the seat reservation device 10 on the display unit 22 (step S22).
  • the user carries out the reservation procedure by operating the operation unit 23 while referring to the seat information displayed on the display unit 22 of the reservation terminal 20 .
  • FIGS. 5A and 5B are diagrams showing an example of seat information displayed on the display unit 22 of the reservation terminal 20.
  • FIG. As shown in FIGS. 5A and 5B, the display section 22 displays a seat selection screen.
  • the screens shown in FIGS. 5A and 5B are screens after the seat information is corrected by the presented seat information correction unit 14 using the user's personal information.
  • FIG. 5A corresponds to a screen when an elderly user (eg, 80 years old) makes a reservation
  • FIG. 5B corresponds to a screen when a young user (eg, 20 years old) makes a reservation.
  • FIGS. 5A and 5B it is assumed that the contents of the reservation request input by the user are the same.
  • the remaining number of reserved seats displayed is "180 seats”
  • the remaining number of reserved seats displayed is "120 seats”. That is, since the screen shown in FIG. 5A is a screen displayed to the elderly, it displays more reserved seats than the remaining number of reserved seats displayed to young people shown in FIG. 5B. As a result, senior citizens can preferentially reserve reserved seats.
  • the screens shown in FIGS. 5A and 5B are examples, and the screens displayed on the display unit 22 of the reservation terminal 20 in the present embodiment are not limited to these screens.
  • the seat information to be presented to the user is corrected using the personal information associated with the identification information of the user whose biometric authentication has succeeded. Can present information.
  • the authentication device 30 stores biometric information of the user
  • the personal information storage unit 11 of the seat reservation device 10 stores personal information of the user. Therefore, from the viewpoint of suppressing leakage of personal information, it is preferable to provide the authentication device 30 and the seat reservation device 10 separately. In other words, by managing face information and personal information in separate devices, even if information leaks out, it is possible to prevent these pieces of information from leaking out at once.
  • the seat reservation system 1 is not limited to the configuration example shown in FIG.
  • the authentication device 30 and the seat reservation device 10 may be configured as the same device, or the authentication device 30 and the reservation terminal 20 may be configured as the same device.
  • the authentication device 30 may be built in the seat reservation device 10 or may be built in the reservation terminal 20 .
  • the seat information creation unit 13 creates seat information that can be presented to the user, and the presented seat information correction unit 14 uses personal information associated with the user's identification information to create a seat.
  • a case of correcting the seat information created by the information creation unit 13 has been described.
  • the seat information creation unit 13 creates seat information
  • the seat information to be presented to the user is created based on the content of the user's reservation request and the personal information acquired by the acquisition unit 12. good too.
  • the presented seat information correction unit 14 can be omitted. .
  • the method of personal authentication is not limited to biometric authentication.
  • the user may enter a user ID and password for personal authentication, or the user's membership number may be used for personal authentication.
  • personal authentication may be performed using an authentication method using my number card information, health insurance card information, passport information, a two-dimensional code that can identify the person, an electronic certificate, or the like.
  • the hardware configuration has been described, but the present disclosure is not limited to this.
  • the present disclosure can also realize the above-described seat reservation processing by causing a CPU to execute a computer program.
  • Non-transitory computer readable media include various types of tangible storage media.
  • Examples of non-transitory computer-readable media include magnetic recording media (e.g., flexible discs, magnetic tapes, hard disk drives), magneto-optical recording media (e.g., magneto-optical discs), CD-ROMs (Read Only Memory), CD-Rs, Includes CD-R/W, DVD (Digital Versatile Disc), semiconductor memory (eg, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM, RAM (Random Access Memory)).
  • magnetic recording media e.g., flexible discs, magnetic tapes, hard disk drives
  • magneto-optical recording media e.g., magneto-optical discs
  • CD-ROMs Read Only Memory
  • CD-Rs Includes CD-R/W
  • DVD Digital Versatile Disc
  • semiconductor memory eg, mask ROM, PROM (Programmable ROM), EPROM (Erasable PROM), flash ROM,
  • the program may also be delivered to the computer on various types of transitory computer readable medium.
  • Examples of transitory computer-readable media include electrical signals, optical signals, and electromagnetic waves.
  • Transitory computer-readable media can deliver the program to the computer via wired channels, such as wires and optical fibers, or wireless channels.
  • (Appendix 1) a personal information storage unit storing identification information of a plurality of users and personal information of the plurality of users in association with each other; an acquisition unit that acquires from the personal information storage unit personal information associated with identification information of a user whose biometric authentication has succeeded; a seat information creation unit that creates seat information that can be presented to the user according to the content of the user's reservation request; a presentation seat information correction unit that corrects the seat information created by the seat information creation unit using the personal information acquired by the acquisition unit; a seat information presentation unit that presents the seat information corrected by the presentation seat information correction unit to the user; Seat reservation device.
  • (Appendix 3) The seat reservation apparatus according to appendix 1 or 2, wherein the presented seat information correction unit corrects the seat information to be presented to the user based on at least one of age, sex, and address of the user.
  • the presentation seat information correction unit corrects the seat information to be presented to the user based on at least one of information related to the user's tastes and preferences, the group to which the user belongs, the action history, and the purchase history.
  • a seat reservation device according to any one of the preceding paragraphs.
  • (Appendix 8) Further comprising a demand forecast model creation unit that creates a demand forecast model for reserved seats based on at least one of date and time information, event information, and information on past reservation status of reserved seats,
  • the seat information creation unit further uses the demand forecast model created by the demand forecast model creation unit to create seat information that can be presented to the user.
  • the seat reservation device according to any one of Appendices 1 to 7.
  • appendix 9 Any one of appendices 1 to 8, further comprising an authentication device that performs biometric authentication by matching pre-stored biometric information of the plurality of users with biometric information of a user who intends to reserve a seat. seat reservation device as described in .
  • a seat reservation device according to any one of Appendices 1 to 8; an authentication device that performs biometric authentication by comparing pre-stored biometric information of the plurality of users with biometric information of a user who intends to reserve a seat; When the biometric authentication of the user who is trying to reserve the seat is successful, the authentication device transmits identification information of the user who succeeded in the biometric authentication to the seat reservation device, The acquisition unit acquires personal information associated with the received identification information from the personal information storage unit, and outputs the acquired personal information to the presentation seat information correction unit.
  • Seat reservation system
  • Appendix 11 an operation unit operated by the user who is trying to reserve the seat; a display unit that displays the seat information; Further comprising a reservation terminal comprising an imaging unit for imaging the user's biological information,
  • the seat reservation system according to Appendix 10.
  • a personal information storage unit storing identification information of a plurality of users and personal information of the plurality of users in association with each other; an acquisition unit that acquires personal information associated with identification information of a successfully authenticated user from the personal information storage unit; a seat information creation unit that creates seat information to be presented to the user based on the personal information acquired by the acquisition unit and the content of the user's reservation request; a seat information presentation unit that presents the seat information created by the seat information creation unit to the user; Seat reservation device.

Abstract

La présente invention concerne un dispositif de réservation de siège pouvant présenter des informations de siège optimales pour chaque utilisateur. Un dispositif de réservation de siège (10) selon la présente divulgation comprend : une unité de stockage d'informations personnelles (11) qui stocke des informations d'identification sur une pluralité d'utilisateurs et des informations personnelles sur la pluralité d'utilisateurs en association les unes avec les autres ; une unité d'acquisition (12) qui acquiert, à partir de l'unité de stockage d'informations personnelles (11), des informations personnelles associées à des informations d'identification sur un utilisateur qui a réussi une authentification biométrique ; une unité de création d'informations de siège (13) qui crée des informations de siège pouvant être présentées à l'utilisateur en fonction des détails d'une demande de réservation provenant de l'utilisateur ; une unité de correction d'informations de siège présentées (14) qui corrige les informations de siège créées par l'unité de création d'informations de siège au moyen des informations personnelles acquises par l'unité d'acquisition ; et une unité de présentation d'informations de siège (15) qui présente les informations de siège corrigées par l'unité de correction d'informations de siège présentées (14) à l'utilisateur.
PCT/JP2022/003375 2021-03-25 2022-01-28 Dispositif de réservation de siège, système de réservation de siège, procédé de réservation de siège et support lisible par ordinateur non transitoire WO2022201854A1 (fr)

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Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002063305A (ja) * 2000-08-18 2002-02-28 Mitsubishi Electric Corp サイバーチケットシステム
JP2005122622A (ja) * 2003-10-20 2005-05-12 Omron Corp 券売機、および券売システム
JP2018081682A (ja) * 2016-11-10 2018-05-24 パナソニックＩｐマネジメント株式会社 座席提示システム及び座席提示方法
US20180350171A1 (en) * 2017-06-02 2018-12-06 Hospitality Engagement Corporation Method and systems for event entry with facial recognition

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2002063305A (ja) * 2000-08-18 2002-02-28 Mitsubishi Electric Corp サイバーチケットシステム
JP2005122622A (ja) * 2003-10-20 2005-05-12 Omron Corp 券売機、および券売システム
JP2018081682A (ja) * 2016-11-10 2018-05-24 パナソニックＩｐマネジメント株式会社 座席提示システム及び座席提示方法
US20180350171A1 (en) * 2017-06-02 2018-12-06 Hospitality Engagement Corporation Method and systems for event entry with facial recognition

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