WO2022169064A1 - Système et procédé d'émission de tickets de numéro de file d'attente ayant une fonction de suivi d'emplacement - Google Patents

Système et procédé d'émission de tickets de numéro de file d'attente ayant une fonction de suivi d'emplacement Download PDF

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Publication number
WO2022169064A1
WO2022169064A1 PCT/KR2021/014749 KR2021014749W WO2022169064A1 WO 2022169064 A1 WO2022169064 A1 WO 2022169064A1 KR 2021014749 W KR2021014749 W KR 2021014749W WO 2022169064 A1 WO2022169064 A1 WO 2022169064A1
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Prior art keywords
waiting
customer terminal
location tracking
location
waiting number
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PCT/KR2021/014749
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English (en)
Korean (ko)
Inventor
박병혁
박지연
박소연
Original Assignee
주식회사 픽넘버
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Publication of WO2022169064A1 publication Critical patent/WO2022169064A1/fr

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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07B—TICKET-ISSUING APPARATUS; FARE-REGISTERING APPARATUS; FRANKING APPARATUS
    • G07B1/00—Machines for printing and issuing tickets
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06T—IMAGE DATA PROCESSING OR GENERATION, IN GENERAL
    • G06T11/00—2D [Two Dimensional] image generation
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information

Definitions

  • the present invention relates to a system and method for issuing a waiting number ticket having a location tracking function, and in more detail, a waiting number table having a location tracking function for transmitting a waiting number table image to a waiting customer terminal, including a location tracking code with a waiting number It relates to an issuance system and method.
  • the waiting order issuance system issues a number ticket that gives customers the order of business processing in the order they arrive at a public institution, or issues a number ticket for the order of service use in the order they arrive at a store, such as a restaurant, and processes work sequentially according to the waiting number
  • customers are given a numbered ticket in the order in which they arrive, so that it is their turn to work or be served.
  • the waiting order number issuance system can eliminate the hassle of customers having to stand in line in front of the reception counter or in front of the store until their turn comes, and there is an advantage in preventing customers from flocking together.
  • the waiting order issuance system is provided in the form of selecting the type of work the user wants to use, and issuing the waiting order number through an application of the user terminal, a text message, or a paper output.
  • the conventional waiting order number issuance system has a disadvantage in that when visiting customers flock, even after receiving a number ticket, it is necessary to wait for a long time in a short distance.
  • Patent Document 1 KR10-1007291 B1
  • Patent Document 2 KR10-2015-0123375 A
  • the present invention is derived from this technical background, and at the same time as issuing a waiting number ticket to a customer, a location tracking code is sent together to identify the location information of the waiting customer and has a location tracking function that can flexibly adjust the waiting order.
  • An object of the present invention is to provide a system and method for issuing a waiting number ticket.
  • the waiting number ticket issuance system with a location tracking function that can limit the range of personal information use by limiting the identification of the waiting customer location information and methods are provided.
  • the present invention for achieving the above object includes the following configuration.
  • the waiting number table issuance system with a location tracking function is a request receiving unit for receiving a waiting number request from the waiting customer terminal, the identification of the waiting customer terminal that transmits the waiting number request received to the request receiving unit Terminal information grasping unit for identifying information, a waiting number granting unit for giving a waiting number to a waiting customer terminal that has transmitted a waiting number request to the request receiving unit, and a waiting number given by the waiting number granting unit, including a location tracking code and an image transmission unit for transmitting the waiting number table image generated by the image generation unit and the image generation unit to the waiting number table image to the waiting customer terminal to the terminal.
  • the waiting number ticket issuance method with a location tracking function driven in the waiting number ticket issuance system with a location tracking function is the step of receiving the waiting number request from the waiting customer terminal, the waiting customer terminal that transmits the received waiting number request Step of identifying the identification information of the step, the step of giving a waiting number to the waiting customer terminal that has transmitted the received waiting number request, the step of generating a waiting number table image including the received waiting number, and a location tracking code and the and transmitting the generated waiting number table image to the waiting customer terminal.
  • a waiting number ticket issuance system and method having a location tracking function capable of issuing a waiting number ticket to a customer and simultaneously sending a location tracking code to grasp the location information of the waiting customer and flexibly adjusting the waiting order are provided.
  • the effect is that it can be done.
  • the waiting number ticket issuance system with a location tracking function that can limit the range of personal information use by limiting the identification of the waiting customer location information and methods may be provided.
  • FIG. 1 is a block diagram showing the configuration of a waiting number ticket issuance system having a location tracking function according to an embodiment of the present invention.
  • FIG. 2 is a flowchart illustrating a method for issuing a waiting number ticket with a location tracking function according to an embodiment of the present invention.
  • FIG. 1 is a block diagram showing the configuration of a waiting number ticket issuance system having a location tracking function according to an embodiment of the present invention.
  • Waiting number ticket issuance system 10 with a location tracking function according to an embodiment
  • the positioning function is applied to the image containing the waiting sequence number.
  • the location determination function may be activated until the waiting customer enters the store, and whether the waiting customer enters the store may be monitored.
  • Standby customer terminal 20 is a smart phone (Smart Phone), a portable terminal (Portable Terminal), a mobile terminal (Mobile Terminal), a foldable terminal (Foldable Terminal), Personal Digital Assistant (PDA), PMP (Portable) Multimedia Player terminal, telematics terminal, navigation terminal, personal computer, notebook computer, slate PC, tablet PC, ultrabook, wearable device ( Wearable Device, for example, watch-type terminal (Smartwatch), glass-type terminal (Smart Glass), HMD (Head Mounted Display), etc.), Wibro (Wibro) terminal, IPTV (Internet Protocol Television) terminal, smart TV, digital It can be applied to various terminals such as a broadcasting terminal, an AVN (Audio Video Navigation) terminal, an A/V (Audio/Video) system, a flexible terminal, and a digital signage device.
  • AVN Audio Video Navigation
  • A/V Audio/Video
  • the standby customer terminal 20 is interpreted to encompass a terminal device possessed by a customer who wants to use an in-store service or purchase a product.
  • the standby customer terminal 20 may be driven with a variety of apps loaded, and receives the standby number table image issued by the standby number ticket issuance system according to an embodiment. And, the waiting customer terminal 20 may transmit its location information to the waiting number issuance system 10 by the location tracking code included in the waiting number table image.
  • the waiting number ticket issuing system 10 having a location tracking function according to an embodiment, the request receiving unit 110, the terminal information grasping unit 120, the waiting number granting unit 130, the image generation unit ( 140 ), an image transmission unit 150 , and a location determination unit 160 .
  • the request receiving unit 110 receives a standby number request from the standby customer terminal 20 through various types of apps driven in the standby customer terminal (20).
  • the request receiving unit 110 may receive the standby number request of the standby customer terminal 20, including the communication module.
  • the communication module communicates with any internal or external at least one reservation customer terminal 30 through a wired/wireless communication network.
  • wireless Internet technologies wireless LAN (WLAN), DLNA (Digital Living Network Alliance), WiBro (Wireless Broadband: Wibro), Wimax (World Interoperability for Microwave Access: Wimax), HSDPA (High Speed Downlink Packet Access) ), High Speed Uplink Packet Access (HSUPA), IEEE 802.16, Long Term Evolution (LTE), Long Term Evolution-Advanced (LTE-A), Wireless Mobile Broadband Service (WMBS), etc.
  • the communication unit 110 transmits and receives data according to at least one wireless Internet technology within a range including Internet technologies not listed above.
  • short-range communication technologies include Bluetooth, Radio Frequency Identification (RFID), Infrared Data Association (IrDA), Ultra Wideband (UWB), ZigBee, and Near Field Communication (NFC).
  • RFID Radio Frequency Identification
  • IrDA Infrared Data Association
  • UWB Ultra Wideband
  • ZigBee ZigBee
  • NFC Near Field Communication
  • USB Ultra Sound Communication
  • VLC Visible Light Communication
  • Wi-Fi Wi-Fi
  • Wi-Fi Direct Wi-Fi Direct
  • the wired communication technology may include Power Line Communication (PLC), USB communication, Ethernet, serial communication, optical/coaxial cable, and the like.
  • the terminal information determining unit 120 identifies the identification information of the standby customer terminal 20 that has transmitted the standby number request received to the request receiving unit 110 .
  • the terminal information identification unit 120 receives a phone number from the waiting customer, or identification such as ID information of the waiting customer through various types of apps driven for the waiting number request in the waiting customer terminal 20 information can be entered.
  • the waiting number granting unit 130 gives a waiting number to the waiting customer terminal that has transmitted the waiting number request to the request receiving unit 110 .
  • the waiting number granting unit 130 may sequentially issue a waiting number to be classified according to the type of service that the waiting customer who has transmitted the waiting number request wants to receive. That is, the waiting number granting unit 130 issues a waiting number for each of at least one or more services provided in the store.
  • the image generation unit 140 generates a waiting number table image including the waiting number and the location tracking code given by the waiting number granting unit 130 .
  • the image generation unit 140 generating the air number table image including the location tracking code may be implemented by including the location tracking code in the image file including the air number table.
  • the location tracking code included in the image generator 140 is characterized in that it is programmed to periodically notify the location of the waiting customer terminal that has received the location tracking code.
  • the location tracking code included in the image file by the image generating unit 140 is periodically identified by the location information of the waiting customer terminal 20 that has received the standby image including the location tracking code according to an embodiment. It may be configured to perform delivery to the waiting number ticket issuance system 10 .
  • the location tracking code can be programmed to monitor entry into the store.
  • the present invention is not limited thereto and should be construed to encompass various modifications.
  • the location tracking code may be a code programmed to capture the GPS signal of the standby customer terminal 20 in units of 2 seconds and deliver it to the standby number ticket issuance system 10 .
  • the image generating unit 140 includes a method and technical configuration of generating an image file to perform a function of identifying the location information of the standby customer terminal 20 that has received the generated image file. interpreted
  • the image transmission unit 150 transmits the standby number table image generated by the image generation unit 140 to the standby customer terminal 20 .
  • the air number table image is implemented to include the air number given by the air number granting unit 130 in a visible form, and to mount a function programmed to perform a function necessary to determine location information.
  • the location determination unit 160 recognizes the location tracking code transmitted to the waiting customer terminal 20, the location of the waiting customer terminal 20 that has received the waiting number table image containing the location tracking code figure out
  • the location determination unit 160 may determine the location of the standby customer terminal based on GPS information periodically received from the standby customer terminal 20 .
  • the location determination unit 160 may be equipped with a Wifi Protected Setup (WPS) function to determine the location of the standby customer terminal 20 . That is, the positioning unit 160 performs short-distance wireless communication with the standby customer terminal 20 that has received the standby number table image including the position tracking code, and through the WPS (Wifi Protected Setup) function of the standby customer terminal 20 location information can be obtained.
  • WPS Wifi Protected Setup
  • the location determination unit 160 may be implemented to determine whether the standby customer terminal 20 has entered the store. For example, based on a predetermined area corresponding to the store, it may be implemented to detect whether the user entered or exited the predetermined area.
  • the location determination unit 160 is after the waiting turn of the waiting customer terminal 20 arrives, if the entry into the store of the waiting customer terminal 20 is not detected for a predetermined time, the location Disable locating function for tracking code.
  • deactivating the location determination function may be implemented by not recognizing the location information received from the corresponding standby customer terminal 20 anymore.
  • the location tracking code may be implemented so that the location information of the standby customer terminal 20 is no longer transmitted.
  • the location determination unit 160 determines whether the waiting order of the waiting customer terminal 20 arrives, and whether the waiting customer terminal 20 enters the store within a few minutes, for example. And if it is not detected that the standby customer terminal enters the store for several minutes after the standby turn has arrived, the location information of the standby customer terminal 20 is no longer detected.
  • the location tracking code included in the image file by the image generator 140 may further include a function of inactivating the location tracking function when a predetermined condition is satisfied.
  • the location tracking code transmits the location information to the location determining unit 160 only for a predetermined time from the time when the waiting order arrival message is received when the waiting customer terminal 20 receives a message indicating that the waiting order has arrived. It can be implemented as being programmed to do so. However, the present invention is not limited thereto.
  • the location determination unit 160 deactivates the location determination function for the location tracking code when the standby customer terminal 20 moves out of the store by a predetermined distance or more after entering the store.
  • the location determining unit 160 no longer tracks the position of the standby customer terminal 20 .
  • the waiting number issuance system 10 may provide a reservation and waiting service in conjunction with a location-based waiting and reservation O2O platform.
  • the location-based standby and reservation O2O platform may perform reservation processing and payment processing according to a reservation request and payment request from a customer who wants to use the store.
  • the customer can request a reservation or payment processing for a desired store by accessing a reservation-only app or a specific web page running on a standby customer terminal in his or her possession.
  • the location-based waiting and reservation O2O platform may receive a request for reservation or payment processing from a customer and deliver it to the store to process a series of processes corresponding thereto.
  • the location-based waiting and reservation O2O platform can provide customers with customized services based on big data by utilizing the customer's store use history. For example, it is possible to provide a customized store or product recommendation service based on data.
  • the location-based waiting and reservation O2O platform can provide data such as customer information and data analysis results such as the customer's store use history to the store. Accordingly, the store can easily grasp customer information and utilize feedback information from customers to improve service.
  • waiting customers can enjoy the effect of saving waiting time including store reservations. That is, time inefficiency due to waiting for entry into the store can be improved, and personalized service can be provided based on real-time location information.
  • the location-based waiting and reservation O2O platform may provide a waiting notification service by reflecting the location of the customer when using a restaurant or an offline store that can participate in various programs.
  • the location-based standby and reservation O2O platform may provide a location-based standby alarm service based on the location information of the standby customer terminal identified by the standby number issuance method according to an embodiment.
  • the location-based standby and reservation O2O platform may transmit a call message first to a standby customer terminal located closer to the store.
  • an entrance notification message may be sent to enter the store in the order closest to the store.
  • Efficient customer management is possible by sending an entry notification message so that customers who are close to the actual store can enter the store first.
  • Air number issuance system 10 may be mounted on a smart kiosk that can be connected to the app and the web.
  • the waiting number issuance system 10 is a location-based waiting and reservation O2O platform is mounted on a smart kiosk that can be connected to the app and the web, and performs reservation and waiting operations in conjunction with the location-based waiting and reservation O2O platform. .
  • the location-based standby and reservation O2O platform can provide a smart kiosk with various functions including at least one of standby alarm, payment, thermal imaging camera, and voice guidance functions, as well as a simple reservation and payment service connected to mobile and PC.
  • the location determination unit 160 may deliver the identified location information of the standby customer terminal 20 to the in-store manager terminal.
  • the store manager possessing the manager terminal can determine the order of arrival based on the location information of the waiting customer terminal 20 and make a call in consideration of efficiency.
  • FIG. 2 is a flowchart illustrating a method for issuing a waiting number ticket with a location tracking function according to an embodiment of the present invention.
  • Waiting number ticket issuance method with a location tracking function driven in a waiting number ticket issuance system with a location tracking function when receiving a waiting number request from the waiting customer terminal (S200), waiting customer who transmits the received waiting number request Identify the identification information of the terminal (S210).
  • identifying the identification information of the waiting customer terminal is identification information such as ID information of the waiting customer through various types of apps driven to receive a phone number from the waiting customer, or to request the waiting number from the waiting customer terminal It is implemented by receiving input.
  • the provision of a waiting number may sequentially issue a waiting number to be distinguished according to the type of service that the waiting customer who has transmitted the waiting number request wants to receive. That is, in assigning a waiting number, each waiting number is issued for at least one or more services provided in the store.
  • a waiting number table image is generated, including a waiting number and a location tracking code (S230).
  • generating the air ticket image may be implemented by including the location tracking code in the image file including the location tracking code and the air number table.
  • the location tracking code included in the waiting number table image is characterized in that it is programmed to periodically notify the location of the waiting customer terminal that has received the location tracking code.
  • the location tracking code included in the image file is configured to periodically identify the location information of the waiting customer terminal that has received the waiting image including the location tracking code and deliver it to the waiting number ticket issuance system according to an embodiment.
  • the location tracking code can be programmed to monitor entry into the store.
  • the present invention is not limited thereto and should be construed to encompass various modifications.
  • the location tracking code may be a code programmed to capture the GPS signal of the waiting customer terminal in units of 2 seconds and deliver it to the waiting number ticket issuance system. That is, the image generating unit according to an embodiment is interpreted to cover all of the method and technical configurations of generating an image file to perform a function of identifying the location information of the standby customer terminal that has received the generated image file.
  • the waiting number table image is implemented to include the assigned waiting number in a visible form, and to load the function programmed to perform the function necessary to identify the location information.
  • the waiting number ticket issuance method with a location tracking function recognizes the location tracking code transmitted to the waiting customer terminal and identifies the location of the waiting customer terminal that has received the waiting number table image containing the location tracking code ( S250).
  • determining the location of the standby customer terminal may determine the location of the standby customer terminal based on GPS information periodically received from the standby customer terminal.
  • Recognizing the location of the standby customer terminal may determine the position of the standby customer terminal 20 using a Wifi Protected Setup (WPS) function.
  • WPS Wifi Protected Setup
  • determining the location of the standby customer terminal may be implemented by determining whether the standby customer terminal has entered the store. For example, based on a predetermined area corresponding to the store, it may be implemented to detect whether the user entered or exited the predetermined area.
  • the location determination function for the location tracking code is deactivated (S290).
  • deactivating the location determination function may be implemented by not recognizing the location information received from the corresponding standby customer terminal anymore.
  • the location tracking code may be implemented so that it no longer transmits the location information of the standby customer terminal.
  • the waiting turn of the waiting customer terminal arrives, and for example, it is determined whether the waiting customer terminal enters the store within a few minutes. And if it is not detected that the waiting customer terminal enters the store for several minutes after the waiting turn has arrived, the location information of the waiting customer terminal is no longer detected.
  • the location tracking code included in the image file in the step of generating the waiting number table image may further include a function to deactivate the location tracking function when a certain condition is satisfied.
  • the location tracking code may be implemented to be programmed to transmit location information only for a predetermined time from the time of receipt of the message when the waiting order arrives when the waiting customer terminal receives a message indicating that the waiting order has arrived.
  • the present invention is not limited thereto.
  • the location determination function for the location tracking code is deactivated (S290).
  • the position of the standby customer terminal is no longer tracked.
  • the step of determining the location of the standby customer terminal may deliver the identified location information of the standby customer terminal to the in-store manager terminal.
  • the manager terminal determines the order of arrival based on the location information of the waiting customer terminal, and to make a call in consideration of efficiency.
  • the waiting number issuance method may provide a reservation and waiting service in conjunction with a location-based waiting and reservation O2O platform.
  • the location-based standby and reservation O2O platform may receive a reservation or payment processing request for a desired store by accessing a reservation-only app or a specific webpage driven in a customer terminal who wants to use the store.
  • the location-based waiting and reservation O2O platform can provide a customized service based on big data by utilizing the location information of the waiting customer terminal identified by the waiting number issuance method according to an embodiment and the customer's store use history. .
  • the location-based waiting and reservation O2O platform may provide a location-based waiting and reservation service based on the location information of the waiting customer terminal identified by the waiting number issuance method according to an embodiment.
  • the location-based waiting and reservation O2O platform may transmit a call message of a waiting and reservation customer first to a waiting customer terminal located closer to the store.
  • an entrance notification message may be sent to enter the store in the order closest to the store.
  • Efficient customer management is possible by sending an entry notification message so that customers who are close to the actual store can enter the store first.
  • waiting customers can enjoy the effect of saving waiting time including store reservations. That is, time inefficiency due to waiting for entry into the store can be improved, and personalized service can be provided based on real-time location information.
  • the above-described method may be implemented as an application or implemented in the form of program instructions that may be executed through various computer components and recorded in a computer-readable recording medium.
  • the computer-readable recording medium may include program instructions, data files, data structures, etc. alone or in combination.
  • the program instructions recorded in the computer-readable recording medium are specially designed and configured for the present invention, and may be known and used by those skilled in the art of computer software.
  • Examples of the computer-readable recording medium include a hard disk, a magnetic medium such as a floppy disk and a magnetic tape, an optical recording medium such as a CD-ROM and DVD, and a magneto-optical medium such as a floppy disk. media), and hardware devices specially configured to store and execute program instructions such as ROM, RAM, flash memory, and the like.
  • Examples of program instructions include not only machine language codes such as those generated by a compiler, but also high-level language codes that can be executed by a computer using an interpreter or the like.
  • the hardware device may be configured to operate as one or more software modules to perform processing according to the present invention, and vice versa.
  • request receiving unit 120 terminal information grasping unit

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  • Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
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  • Signal Processing (AREA)
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Abstract

La présente invention concerne un système et un procédé d'émission de tickets de numéro de file d'attente ayant une fonction de suivi d'emplacement pour transmettre une image de ticket de numéro de file d'attente, comprenant un code de suivi d'emplacement ayant un numéro de file d'attente, à un terminal client de file d'attente. La présente invention comprend : une unité de réception de requête qui reçoit une requête de numéro de file d'attente en provenance du terminal client de file d'attente ; une unité d'identification d'informations de terminal qui identifie les informations d'identification du terminal client de file d'attente qui a transmis la requête de numéro de file d'attente reçue par l'unité de réception de requête ; une unité d'octroi de numéro de file d'attente qui donne un numéro de file d'attente au terminal client de file d'attente qui a transmis la requête de numéro de file d'attente à l'unité de réception de requête ; une unité de génération d'image qui génère une image de ticket de numéro de file d'attente, comprenant le numéro de file d'attente et un code de suivi d'emplacement octroyé par l'unité d'octroi de numéro de file d'attente ; et une unité de transmission d'image qui transmet l'image de ticket de numéro de file d'attente générée par l'unité de génération d'image au terminal client de file d'attente, et la présente invention peut fournir un système et un procédé d'émission de tickets de numéro de file d'attente ayant une fonction de suivi d'emplacement qui peut identifier les informations d'emplacement de clients de file d'attente et ajuster de manière flexible l'ordre de file d'attente en émettant des tickets de numéro de file d'attente à des clients au moyen d'un système d'émission de tickets de numéro de file d'attente équipé d'une fonction de suivi d'emplacement et en envoyant simultanément les codes de suivi d'emplacement de clients avec ceux-ci.
PCT/KR2021/014749 2021-02-08 2021-10-20 Système et procédé d'émission de tickets de numéro de file d'attente ayant une fonction de suivi d'emplacement WO2022169064A1 (fr)

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