WO2022075835A1 - Kiosque multifonctionnel - Google Patents

Kiosque multifonctionnel Download PDF

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Publication number
WO2022075835A1
WO2022075835A1 PCT/MY2021/050083 MY2021050083W WO2022075835A1 WO 2022075835 A1 WO2022075835 A1 WO 2022075835A1 MY 2021050083 W MY2021050083 W MY 2021050083W WO 2022075835 A1 WO2022075835 A1 WO 2022075835A1
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WO
WIPO (PCT)
Prior art keywords
kiosk
user
room
multifunctional
unit
Prior art date
Application number
PCT/MY2021/050083
Other languages
English (en)
Inventor
Thian Wah BENNY WEE
Original Assignee
Benny Wee Thian Wah
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by Benny Wee Thian Wah filed Critical Benny Wee Thian Wah
Publication of WO2022075835A1 publication Critical patent/WO2022075835A1/fr

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Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/18—Payment architectures involving self-service terminals [SST], vending machines, kiosks or multimedia terminals
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G06Q20/204—Point-of-sale [POS] network systems comprising interface for record bearing medium or carrier for electronic funds transfer or payment credit
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G06Q20/209—Specified transaction journal output feature, e.g. printed receipt or voice output
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/34—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using cards, e.g. integrated circuit [IC] cards or magnetic cards
    • G06Q20/346—Cards serving only as information carrier of service
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/34—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using cards, e.g. integrated circuit [IC] cards or magnetic cards
    • G06Q20/352—Contactless payments by cards
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/34—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using cards, e.g. integrated circuit [IC] cards or magnetic cards
    • G06Q20/355—Personalisation of cards for use
    • G06Q20/3558—Preliminary personalisation for transfer to user
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/401—Transaction verification
    • G06Q20/4014—Identity check for transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G06Q20/40—Authorisation, e.g. identification of payer or payee, verification of customer or shop credentials; Review and approval of payers, e.g. check credit lines or negative lists
    • G06Q20/401—Transaction verification
    • G06Q20/4014—Identity check for transactions
    • G06Q20/40145—Biometric identity checks
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/10—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property
    • G07F17/12—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for means for safe-keeping of property, left temporarily, e.g. by fastening the property comprising lockable containers, e.g. for accepting clothes to be cleaned
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F17/00—Coin-freed apparatus for hiring articles; Coin-freed facilities or services
    • G07F17/42—Coin-freed apparatus for hiring articles; Coin-freed facilities or services for ticket printing or like apparatus, e.g. apparatus for dispensing of printed paper tickets or payment cards
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F7/00—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus
    • G07F7/06—Mechanisms actuated by objects other than coins to free or to actuate vending, hiring, coin or paper currency dispensing or refunding apparatus by returnable containers, i.e. reverse vending systems in which a user is rewarded for returning a container that serves as a token of value, e.g. bottles
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06N—COMPUTING ARRANGEMENTS BASED ON SPECIFIC COMPUTATIONAL MODELS
    • G06N5/00—Computing arrangements using knowledge-based models
    • G06N5/04—Inference or reasoning models

Definitions

  • This invention relates generally to a kiosk. More particularly, the present invention relates to a multifunctional kiosk with a vending function.
  • Hotel automation is one of the most efficient directions for hotel owners that want to maintain their position on the market and minimize operating costs. Hoteliers are slowly beginning to realize that automation is becoming more and more important. Some are about to take their initiatives. Others have been using such options for a long time. Hotel automation solutions facilitate the work of receptionists at individual stages of guest service in a systematic and organized manner.
  • US20090070155A1 discloses a method to manage a plurality of guest rental units, wherein the method provides a plurality of guest rental units, wherein each guest rental unit comprises one or more bed rooms and a bath room.
  • the method further disposes a different rental kiosk adjacent to, and associated with, each guest rental unit, displays on each rental kiosk a vacancy status for a designated guest rental unit, and accepts a rental payment at each rental kiosk for a designated guest rental unit.
  • the method displays upon request the availability of a rental unit in accordance with a previous reservation made by the traveller.
  • the kiosk displays this availability, and upon approval of the travellers credit card, assigns a room or rental unit to the traveller and enables said travellers credit card to also enable a locking device on the room or rental unit to permit entry to the traveller.
  • EP2709045A1 discloses a system for making a hotel reservation and for automatic check-in, comprising a host server with databases for storing user data and biometric data of a guest, and adapted for allowing the guest to select a hotel and to make a reservation, and adapted for transmitting the user and biometric data to a hotel server; the hotel server adapted for receiving the lodging reservation and the user data and biometric data, and for transmitting it to a kiosk; the kiosk comprising a kiosk database for storing the user data and biometric data, and a biometric identification module, and means for assigning a room, and a key dispenser module for providing a key, and a guest categorization engine and an information selection and presentation engine to present highly personalized information, and optionally a review writer module integrated in the system.
  • the aforementioned references may strive to provide improved self-service kiosks. Nevertheless, they still have a number of limitations and shortcomings. For instance, the self-service kiosks in the aforementioned references do not possess a vending function to generate profits for the hoteliers and to meet customer expectations. Furthermore, the self-service kiosks in the aforementioned references are not capable of providing refined human-kiosk interaction to customers for better accommodation experience. Accordingly, there remains a need to have a multifunctional kiosk which overcomes the aforesaid problems and shortcomings.
  • the present invention relates to a multifunctional kiosk comprising: at least one user interface interactively communicating with a user; and an online central processing unit communicably connected to the user interface to operate according to a data entry; characterized by a storage unit comprising a room card storage unit and a product storage unit; a dispensing unit operatively connected to the storage unit and the online central processing unit for dispensing a room card, a product or a combination thereof; a programming unit to programme the room card prior to dispensing; wherein the data entry includes manual input data by the user.
  • Fig. 1 is a perspective view illustrating a multifunctional kiosk of a first embodiment in the present invention
  • Fig. 2 is a perspective view illustrating a multifunctional kiosk of a second embodiment in the present invention
  • Fig. 3 is a flow chart illustrating an automatic synchronization system in accordance with an embodiment of the present invention.
  • the words “include,” “including,” and “includes” mean including, but not limited to. Further, the words “a” or “an” mean “at least one” and the word “plurality” means one or more, unless otherwise mentioned. Where the abbreviations or technical terms are used, these indicate the commonly accepted meanings as known in the technical field.
  • the present invention relates to a multifunctional kiosk (100) comprises at least one user interface (2) interactively communicating with a user; and an online central processing unit communicably connected to the user interface (2) to operate according to a data entry; characterized by a storage unit comprising a room card storage unit and a product storage unit; a dispensing unit operatively connected to the storage unit and the online central processing unit for dispensing a room card, a product or a combination thereof; a programming unit to programme the room card prior to dispensing; wherein the data entry includes manual input data by the user.
  • the multifunctional kiosk (100) is implemented in a hotel.
  • the multifunctional kiosk (100) can be implemented in a motel, a hostel, a guest suite or any other traveller hosting facilities.
  • the user can be a guest, a visitor or any traveller hosting facilities users.
  • Fig. 1 is a perspective view illustrating a multifunctional kiosk (100) of a first embodiment in the present invention.
  • the multifunctional kiosk (100) comprises a cabinet (14), a user interface (2), an online central processing unit, a storage unit, a dispensing unit, a programming unit, an identity verification unit (10), a payment unit (8) and a receipt printer (6).
  • the user interface (2) is a touchscreen device which can interact with the user through outputting information to the user and receiving the manual input data from the user.
  • the touchscreen device can display room availability, available products for sale and advertisement to the user.
  • the user can choose a preferred room, select products, reserve a room or insert personal information via the touchscreen device.
  • the touchscreen device is a liquid crystal display (LCD) touchscreen panel.
  • the multifunctional kiosk (100) comprises multiple user interfaces (2).
  • the multifunctional kiosk (100) comprises three multiple interfaces to cater for three users simultaneously.
  • One user interface (2) can be disposed on the front side of the cabinet (14) and the other two user interfaces (2) can be disposed on the left side and the right side of the cabinet (14) respectively.
  • these three user interfaces (2) can be controlled and connected to one online central processing unit for saving cost and internal space of the cabinet (14). As a result, it is not necessary to have three separate multifunctional kiosks (100) to meet large number of check-in demands.
  • the storage unit comprises the room card storage unit and the product storage unit.
  • the room card storage unit is configured to store the room cards while the product storage unit is configured to store the products including, but not limited to, food, beverage, toys and toiletry. Both of the storage units physically reside in the cabinet (14). Both of the storage units are operatively connected to the dispensing unit and communicably connected to the online central processing unit.
  • the room card storage unit can be a card deck box which releasably keeps the room cards.
  • the product storage unit can be any conventional vending machine storage units.
  • the dispensing unit is configured to dispense the room cards and the products from the storage unit.
  • the dispensing unit comprises a room card dispenser (12) and a product dispenser (4).
  • the room card dispenser (12) can dispense the room cards released from the room card storage unit while the product dispenser (4) can dispense the products released from the product storage unit.
  • the room card dispenser (12) can be disposed beside the user interface (2) while the product dispenser (4) can be disposed below the user interface (2).
  • the programming unit is configured to programme the room cards to provide the room cards with room access.
  • the programming unit is disposed between the room card storage unit and the room card dispenser (12) so that the room cards can be programmed after they are released from the room card storage unit and before they go to the room card dispenser (12).
  • the programming unit programmes each room card twice with two different codes for improved efficiency. The first programming is to provide the room card with room access and the second programming is to provide the room card with elevator floor access.
  • Example of the programming unit includes, but not limited to, an encoder.
  • the identity verification unit (10) is configured to extract identity information of the user.
  • the identity verification unit (10) is a passport scanner which can extract identity information of the user from the passport of the user.
  • the identity verification unit (10) can be an identity card reader which extracts identity information of the user from the identity card of the user.
  • the identity verification unit (10) is communicably connected to the online central processing unit.
  • the identity verification unit (10) can be further coupled with optical character recognition (OCR) scanning function to help user to automatically fill in the identity information by recognising texts displayed on the passport or the identity card for expedited and smooth check-in procedure.
  • OCR optical character recognition
  • the identity verification unit (10) can be employed to verify the identity of the user prior to selling certain products.
  • the user is required to use the identity verification unit (10) to verify his identity when he is going to purchase restricted products such as cigarettes and alcoholic drink. If the online central processing unit detects that the user is below 18 years old after obtaining the extracted identity information, the user interface (2) will be triggered by the online central processing unit to prompt a message stating that the selected product is only available for people who are above 18 years old and the product storage unit will be locked to prevent the selling of the aforesaid products.
  • the identity verification unit 10
  • the online central processing unit detects that the user is below 18 years old after obtaining the extracted identity information
  • the user interface (2) will be triggered by the online central processing unit to prompt a message stating that the selected product is only available for people who are above 18 years old and the product storage unit will be locked to prevent the selling of the aforesaid products.
  • the payment unit (8) is configured to process payment and collect balance.
  • the payment unit (8) can be a cash note acceptance unit, a debit/credit card reader or a quick response (QR) code scanner for electronic wallets.
  • the payment unit (8) is communicably connected to the online central processing unit.
  • the multifunctional kiosk (100) comprises a receipt printer (6) to print receipt for any successful payments made.
  • the receipt printer (6) is communicably connected to the online central processing unit.
  • the online central processing unit is configured to receive the data entry from the user.
  • the data entry can be the manual input data inserted by the user via the user interface (2).
  • the manual input data may include, but not limited to, room booking number, room preferences, personal information, additional room service requests and product selection.
  • the data entry can also be the identity information extracted from the identity verification unit (10).
  • the data entry can also be the identity information automatically filled in by the identity verification unit (10) through OCR function.
  • the data entry can be the payment amount received by the payment unit (8).
  • the online central processing unit can be further connected to an online database via a communication interface.
  • the communication interface can be a local area network (LAN) interface, a transmission control protocol/internet protocol (TCP/IP) connection or a wireless communications system.
  • the online central processing unit can compare the received data entry with data stored in the online database from online booking. If the received data entry agrees with the stored data, the online central processing unit operates the storage unit, the programming unit, the receipt printer (6) and the user interface (2)
  • the user makes an online room reservation and provides his personal information which will be stored in the online database.
  • the multifunctional kiosk (100) for self-check-in he inserts his personal information through the user interface (2) and scans his passport using the identity verification unit (10).
  • the online central processing unit which connects to the online database, compares the given data entry with the stored data, for example, reservation data of the user stored in the online database. If the given data entry and the stored data tally, the online central processing unit operates the programming unit to programme a room card, and operates the storage unit to release the programmed room card.
  • the user wishes to purchase the products in the multifunctional kiosk (100) through the user interface (2).
  • the user can select the desired product as well as make payment via the payment unit (8).
  • the online central processing unit receives information of the selected product and payment. If the received payment is sufficient and the selected product is available, the online central processing unit operates the product storage unit to release the selected product. The product is then dispensed via the product dispenser (4).
  • the online central processing unit may operate the receipt printer (6) to print a receipt for the successful payment made. If the amount of the payment made is more than the price of the selected product, the online central processing unit operates the payment unit (8) to release the balance for the user to collect. For another example, if the user has paid deposit during the room reservation or the check-in procedure, the online central processing unit can operate the payment unit (8) to return the deposit to the user during the check-out procedure.
  • the multifunctional kiosk (100) comprises a reward system.
  • the online central processing unit can obtain the number of times that a user performs self-check-in using the multifunctional kiosk (100) from the online database via the communication interface according to the name, identity card number or membership number of the user. Once the online central processing unit finds that the user has performed self-check-in using the multifunctional kiosk (100) for a certain number of times, the online central processing unit can operate the product storage unit to release a product as a reward to the user for being a regular customer or guest.
  • Fig. 2 is a perspective view illustrating a multifunctional kiosk (100) of a second embodiment in the present invention.
  • the multifunctional kiosk (100) comprises a room key locker (16) which is disposed adjacent to the user interface (2) and communicably connected to the online central processing unit.
  • the room key locker (16) comprises a plurality of compartments. Every compartment can be equipped with a lock to store the room keys safely.
  • compartment number 5 is configured to store the room key of room number 5.
  • the online central processing unit can randomly select an empty compartment for the user to return the room key. For example, even though the user obtains the room key from the compartment number 5, he may need to return the room key to the empty compartment number 9 which is instructed by the online central processing unit via a message from the user interface (2) so that no one can know which compartment is dedicated for which room key.
  • the room key locker (16) certain hotels can continue to use their existing room key systems instead of upgrading their room key systems to room card systems.
  • every compartment of the room key locker (16) can be equipped with a radio frequency (RF) reader/detector communicably connected to the online central processing unit to detect if a room key associated with a RF tag key chain or sticker has already been returned to the room key locker (16).
  • RF radio frequency
  • the online central processing unit will send a message to the registered phone number of the user or guest to remind the guest that the room key has not been returned yet and additional fees will apply for late check-out.
  • the online central processing unit will send a message to the guest via the user interface (2) to inform the guest that the room key has not been returned yet to prevent fraud or avoid loss of the room key.
  • the online central processing unit is incorporated with an artificial intelligent algorithm to provide actual information and recommendation.
  • the artificial intelligent algorithm is deployed to achieve refined human-kiosk interaction.
  • the artificial intelligent algorithm automatically tracks on the local weather based on weather forecast. If the artificial intelligent algorithm detects that it is going to rain, the online central processing unit incorporated with the artificial intelligent algorithm will prompt a reminder to the user and suggest the user to buy an umbrella via the user interface (2). Thereafter, the user can buy the umbrella through the multifunctional kiosk (100).
  • the artificial intelligent algorithm automatically identifies facial expression of the user during the check-in procedure in conjunction with a facial recognition unit and a camera (24).
  • the online central processing unit incorporated with the artificial intelligent algorithm will operate the product storage unit to release a product as a gift to the user so as to lift the spirit of the user.
  • the artificial intelligent algorithm can detect whether a child is standing beside the user during the check-in procedure in conjunction with the facial recognition unit and the camera (24). If there is a child, the artificial intelligent algorithm will determine the gender of the child and the online central processing unit incorporated with the artificial intelligent algorithm will operate the product storage unit to drop a toy which suits the gender of the child as a welcome gift to achieve interactive and refined check-in experience.
  • the artificial intelligent algorithm can determine whether the user is going on a family trip or a business trip based on the information or data stored in the online central processing unit or the online database. Accordingly, the artificial intelligent algorithm can propose the recommendations including, but not limited to, places worth visiting, popular local food or business services to the user via the user interface (2). In addition, the artificial intelligent algorithm can suggest the user to buy vouchers or admission tickets to utilize the vending function of the multifunctional kiosk (100) and to enhance travel experience of the user.
  • the multifunctional kiosk (100) comprises an intercommunication device (26).
  • the intercommunication device (26) can be a conventional stand-alone voice communication system which allows interaction between the user and hotel operators in the event that the multifunctional kiosk (100) undergoes technical issues or the user wishes to seek assistance on how to operate the multifunctional kiosk (100).
  • the intercommunication device (26) is communicably connected to the online central processing unit and constantly monitored by the hotel operators through the communication interface, in which the hotel operators can provide on-site guidance to the user in relation to operation of the multifunctional kiosk (100) and immediate technical support to kiosk inoperative concerns through voice access.
  • the user can seek assistance from the hotel operators via live video chat through the use of the camera (24) and the user interface (2).
  • the hotel operators can attend to queries of the user by receiving image input from the camera (24) and giving instruction output to the user from the user interface (2).
  • the intercommunication device (26) and the camera (24) an effective, convenient and unmanned customer support system can be offered by the multifunctional kiosk (100) on top of the self-check-in and vending functions.
  • the multifunctional kiosk (100) comprises a remote switching device for switching on/off a power relay (20) remotely.
  • the remote switching device further comprises a signal receiving unit and a signal converter.
  • a user may issue a switching on/off signal from a different location using a remote control transmitter including, but not limited to, a remote controller and a mobile installed with a remote control application.
  • the signal converter converts the switching on/off signal into a switching on/off command and the switching on/off command effects switching on/off of the multifunctional kiosk (100) through the power relay (20) connected to the power supply.
  • the multifunctional kiosk (100) software reset cannot be solved via built-in software, one can opt for the remote switching device to switch on/off the multifunctional kiosk (100) through the remotely-controlled power relay (20).
  • the multifunctional kiosk (100) comprises a note acceptor (18) and a coin acceptor (20).
  • the note acceptor (18) and the coin acceptor (20) are intended to collect notes and coins from the user to convert them into a preferred currency in electronic form.
  • a Thai tourist can deposit his Malaysian Ringgit into the note acceptor (18) and the coin acceptor (20). Thereafter, the Thai tourist can select the currency that he wishes to convert such as Thai Baht and the acceptors (18 and 20) will convert the Malaysian Ringgit accordingly and send the converted money to the tourist’s digital wallet or electronic wallet.
  • the acceptors (18 and 20) can be communicably connected to the online central processing unit and disposed below the receipt printer (6) on the front side of the cabinet (14).
  • the note acceptor (18) and the coin acceptor (20) can act as a means to receive payment from the user for product purchase or room reservation.
  • the online central processing unit can operate the receipt printer (6) to print receipt or send electronic receipt to the user via email.
  • Fig. 3 is a flow chart illustrating an automatic synchronization system in accordance with an embodiment of the present invention.
  • the multifunctional kiosk (100) can comprise an automatic synchronization system.
  • the latest data stored in the online database from online booking for example, online booking data of the last 3 days can be further locally stored and updated in the multifunctional kiosk (100) on a first-in-first-out basis so that the online central processing unit can continue to access the online booking data in the event that the communication interface is not functioning.
  • a user can proceed to have check-in/out procedures even though network connection is not working or offline because the online central processing unit can retrieve the data of the user from the locally-stored online booking data instead of retrieving the data from the online database.
  • the payment unit (8) can be additionally connected to mobile internet access on top of the existing communication interface so that the user can continue to perform room reservation, product purchases or any kinds of payment in the event that the existing communication interface is not working or offline.
  • the information of the product purchases can be automatically synchronized between the online database and the multifunctional kiosk after regaining the network connection.

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  • Business, Economics & Management (AREA)
  • Engineering & Computer Science (AREA)
  • Accounting & Taxation (AREA)
  • General Physics & Mathematics (AREA)
  • Physics & Mathematics (AREA)
  • Strategic Management (AREA)
  • General Business, Economics & Management (AREA)
  • Theoretical Computer Science (AREA)
  • Finance (AREA)
  • Microelectronics & Electronic Packaging (AREA)
  • Economics (AREA)
  • Computer Networks & Wireless Communication (AREA)
  • Tourism & Hospitality (AREA)
  • Marketing (AREA)
  • Development Economics (AREA)
  • Computer Security & Cryptography (AREA)
  • General Health & Medical Sciences (AREA)
  • Human Resources & Organizations (AREA)
  • Primary Health Care (AREA)
  • Health & Medical Sciences (AREA)
  • Control Of Vending Devices And Auxiliary Devices For Vending Devices (AREA)

Abstract

La présente invention concerne un kiosque multifonctionnel (100) comprenant: au moins une interface utilisateur (2) en communication interactive avec un utilisateur; et une unité centrale de traitement en ligne pouvant communiquer avec l'interface utilisateur (2) pour fonctionner selon une entrée de données; caractérisé par une unité de stockage comprenant une unité de stockage de carte de chambre et une unité de stockage de produit; une unité de distribution reliée en fonctionnement à l'unité de stockage et à l'unité centrale de traitement en ligne pour distribuer une carte de chambre, un produit ou une combinaison de ceux-ci; une unité de programmation pour programmer la carte de chambre avant la distribution; l'entrée de données comprenant des données d'entrée manuelle par l'utilisateur.
PCT/MY2021/050083 2020-10-06 2021-10-06 Kiosque multifonctionnel WO2022075835A1 (fr)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
MYPI2020005217 2020-10-06
MYPI2020005217 2020-10-06

Publications (1)

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WO2022075835A1 true WO2022075835A1 (fr) 2022-04-14

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Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060073883A1 (en) * 2004-10-05 2006-04-06 Giesecke & Devrient America, Inc. Casino all in kiosk for cash, tickets, and cards, with card issuing capability
KR100877316B1 (ko) * 2008-07-16 2009-01-07 최병관 객실 키 자판기
US20100324725A1 (en) * 2008-12-03 2010-12-23 Zhi Shang Liu Automatic vendor system used in hotels
US20130238371A1 (en) * 2012-03-12 2013-09-12 Tuming You Self-service apparatus for hotel room selection and check-in
KR20180031974A (ko) * 2016-09-21 2018-03-29 최병관 객실용 카드키 자판기

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20060073883A1 (en) * 2004-10-05 2006-04-06 Giesecke & Devrient America, Inc. Casino all in kiosk for cash, tickets, and cards, with card issuing capability
KR100877316B1 (ko) * 2008-07-16 2009-01-07 최병관 객실 키 자판기
US20100324725A1 (en) * 2008-12-03 2010-12-23 Zhi Shang Liu Automatic vendor system used in hotels
US20130238371A1 (en) * 2012-03-12 2013-09-12 Tuming You Self-service apparatus for hotel room selection and check-in
KR20180031974A (ko) * 2016-09-21 2018-03-29 최병관 객실용 카드키 자판기

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