WO2021238636A1 - 上传任务的反馈处理方法及相关设备 - Google Patents

上传任务的反馈处理方法及相关设备 Download PDF

Info

Publication number
WO2021238636A1
WO2021238636A1 PCT/CN2021/092760 CN2021092760W WO2021238636A1 WO 2021238636 A1 WO2021238636 A1 WO 2021238636A1 CN 2021092760 W CN2021092760 W CN 2021092760W WO 2021238636 A1 WO2021238636 A1 WO 2021238636A1
Authority
WO
WIPO (PCT)
Prior art keywords
target resource
resource upload
task
upload task
feedback
Prior art date
Application number
PCT/CN2021/092760
Other languages
English (en)
French (fr)
Inventor
张骏
陈昊
Original Assignee
北京字节跳动网络技术有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 北京字节跳动网络技术有限公司 filed Critical 北京字节跳动网络技术有限公司
Publication of WO2021238636A1 publication Critical patent/WO2021238636A1/zh

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F9/00—Arrangements for program control, e.g. control units
    • G06F9/06—Arrangements for program control, e.g. control units using stored programs, i.e. using an internal store of processing equipment to receive or retain programs
    • G06F9/44—Arrangements for executing specific programs
    • G06F9/451—Execution arrangements for user interfaces
    • G06F9/453—Help systems
    • Y—GENERAL TAGGING OF NEW TECHNOLOGICAL DEVELOPMENTS; GENERAL TAGGING OF CROSS-SECTIONAL TECHNOLOGIES SPANNING OVER SEVERAL SECTIONS OF THE IPC; TECHNICAL SUBJECTS COVERED BY FORMER USPC CROSS-REFERENCE ART COLLECTIONS [XRACs] AND DIGESTS
    • Y02—TECHNOLOGIES OR APPLICATIONS FOR MITIGATION OR ADAPTATION AGAINST CLIMATE CHANGE
    • Y02D—CLIMATE CHANGE MITIGATION TECHNOLOGIES IN INFORMATION AND COMMUNICATION TECHNOLOGIES [ICT], I.E. INFORMATION AND COMMUNICATION TECHNOLOGIES AIMING AT THE REDUCTION OF THEIR OWN ENERGY USE
    • Y02D10/00—Energy efficient computing, e.g. low power processors, power management or thermal management

Definitions

  • the present disclosure relates to the field of computer technology. Specifically, the present disclosure relates to a feedback processing method and related equipment for uploading tasks.
  • the content of the invention is provided to introduce concepts in a brief form, and these concepts will be described in detail in the following specific embodiments.
  • the content of the invention is not intended to identify the key features or essential features of the technical solution that is required to be protected, nor is it intended to be used to limit the scope of the technical solution that is required to be protected.
  • a feedback processing method for an upload task including: displaying a resource upload interface, the resource upload interface carrying a feedback entry of the target resource upload task; in response to triggering through the feedback entry
  • the feedback instruction collects the execution information of the target resource upload task, and reports the execution information of the target resource upload task to the server, wherein the feedback instruction is used to instruct the target resource upload task to feedback a crash problem, and the target The execution information of the resource upload task is used to locate the crash problem.
  • a feedback processing device for uploading tasks including: a display module for displaying a resource uploading interface, the resource uploading interface carrying a feedback entry for the target resource uploading task; a feedback module, It is used to collect the execution information of the target resource upload task in response to the feedback instruction triggered by the feedback entry, and report the execution information of the target resource upload task to the server, wherein the feedback instruction is used to indicate the target resource upload task execution information.
  • the resource upload task reports a crash problem, and the execution information of the target resource upload task is used to locate the crash problem.
  • an electronic device comprising: a memory and a processor; a computer program is stored in the memory; and the processor is configured to execute the method of the first aspect when the computer program is running.
  • a computer-readable medium is provided with a computer program stored thereon, and the computer program implements the method of the first aspect when the computer program is executed by a processor.
  • FIG. 1 is a flowchart of a feedback processing method for upload tasks provided by an embodiment of the disclosure
  • FIG. 2 is a schematic diagram of a resource upload interface in the feedback processing method for upload tasks provided by the embodiments of the present disclosure
  • FIG. 3 is a schematic diagram of another resource upload interface in the method for processing upload task feedback provided by an embodiment of the present disclosure
  • FIG. 4 is another flowchart of a feedback processing method for upload tasks provided by an embodiment of the present disclosure
  • FIG. 5 is a schematic structural diagram of a feedback processing device for uploading tasks provided by an embodiment of the disclosure.
  • FIG. 6 is a schematic structural diagram of an electronic device provided by an embodiment of the disclosure.
  • first and second mentioned in the present disclosure are only used to distinguish devices, modules or units, and are not used to limit these devices, modules or units to be different devices, modules or units. Units are not used to limit the order or interdependence of the functions performed by these devices, modules or units.
  • the present disclosure provides a feedback processing method for uploading tasks.
  • the method may be executed by the electronic device of the embodiment of the present disclosure.
  • the electronic device may be a mobile terminal or a personal computer (personal computer). ) Any device that supports interface interaction.
  • the user uses an electronic device to log in to the web client or app client to trigger resource upload operations, such as publishing pictures, videos or articles. Based on this, the client performs resource upload tasks.
  • An upload progress bar can be provided on the resource upload interface, and the user passes The upload progress bar allows you to learn about upload progress and other related information.
  • the resource upload interface also carries a feedback entry for the resource upload task for users to trigger feedback instructions through the feedback entry during the execution of the resource upload task on the client side. Enable the client to collect the execution information of the resource upload task and report it to the server.
  • the present disclosure includes the following steps:
  • Step S101 Display a resource upload interface, and the resource upload interface carries a feedback entry of the target resource upload task;
  • Step S102 In response to the feedback instruction triggered through the feedback entry, collect execution information of the target resource upload task, and report the execution information of the target resource upload task to the server, wherein the feedback instruction is used to indicate The target resource upload task feedbacks the crash problem, and the execution information of the target resource upload task is used to locate the crash problem.
  • a resource upload interface is displayed; specifically, the target resource upload task is an upload task performed by the client when the user publishes content such as pictures, videos, or articles through the application.
  • the client displays the resource upload interface when executing the target resource upload task.
  • the resource upload interface includes an upload progress bar, which is used to display the relevant information of the target resource upload task during the upload process, such as upload progress, etc.; and it is carried on the resource upload interface
  • the user can trigger the feedback instruction through the feedback entry to feed back the execution information of the current target resource upload task to facilitate the positioning of the target resource upload task execution based on the execution information A crash occurred.
  • the crash of the target resource upload task includes synthetic video freezes, network signal instability, etc.; the location crash problem can be understood as the problem that determines the crash of the target resource upload task.
  • the user can publish multiple pictures, videos, or articles at the same time period through the application, or upload multiple documents to the server at the same time period.
  • the client will execute multiple images at the same time period.
  • Resource upload task In the process of executing resource uploading tasks on the client side (whether it is executing one resource uploading task or multiple resource uploading tasks), the user can trigger the feedback instruction through the feedback entry at any time (the feedback control can also be triggered when the upload task is normal) .
  • step S102 in response to the feedback instruction triggered by the feedback entry, the execution information of the target resource upload task is collected, and the execution information of the target resource upload task is reported to the server.
  • the client receives the feedback instruction triggered by the user through the feedback portal, it will collect the execution information of the target resource upload task, and report the execution information to the server.
  • the feedback instruction is used to instruct to feedback the crash problem for the target resource upload task, and the execution information of the target resource upload task is used to locate the crash problem.
  • the execution information of the target resource upload task is information related to the target resource upload task, such as network status information when the resource upload task is executed, and the content of the executed resource upload task.
  • the implementation of the present disclosure facilitates the user to promptly feedback the problem through the feedback portal when the upload task is found to be crashed, and simplifies the path for the user to feedback the problem.
  • the execution information of the upload task of the target resource is collected and reported to the server, which is beneficial to the server to collect information strongly related to the crash of the current upload task for subsequent location of the upload task crash problem, and improve the accuracy of the crash problem location. Feedback conversion rate.
  • the resource upload interface displays at least one resource upload task being executed, and an operation function control corresponding to each resource upload task; wherein, the operation function control is When triggered, the feedback control corresponding to the resource upload task is displayed in the form of a pop-up window or floating layer on the resource upload interface, and the feedback control is generated when the feedback control is triggered.
  • the operation function control corresponding to each resource upload task is displayed as three vertically sorted points (it can also be represented by other patterns, such as an exclamation point, triangle, etc.).
  • the feedback control corresponding to the resource upload task will be displayed in the form of a pop-up window.
  • the feedback control belongs to the secondary functional control, and the setting of the secondary functional control can effectively reduce the feedback instruction triggered by the user's misoperation.
  • the feedback control can also be displayed in the form of a floating layer, for example, a floating layer with a lower transparency is added to the resource upload interface to display the feedback control.
  • the feedback control corresponding to the resource upload task is displayed in the form of a pop-up window or a floating layer on the resource upload interface, and the feedback control corresponding to the resource upload task is displayed in the pop-up window.
  • the floating layer also displays an upload abandonment control corresponding to the resource upload task, the upload abandonment control is triggered when the upload abandonment instruction is generated, and the upload abandonment instruction is used to instruct to abandon the execution of the corresponding resource upload task;
  • the feedback control corresponding to the resource upload task is displayed in the form of a pop-up window or floating layer on the resource upload interface, and when the upload of the resource upload task fails, the pop-up window or The floating layer also displays a retransmission control corresponding to the resource upload task.
  • the retransmission control is used to generate a retransmission instruction when triggered, and the retransmission instruction is used to instruct to re-execute the corresponding resource upload task.
  • the resource upload interface displayed in the form of a pop-up window or floating layer in addition to the feedback control corresponding to the resource upload task, also includes the abandon upload control corresponding to the resource upload task and/or the display resource
  • the retransmission control corresponding to the upload task; among them, the abandon upload control is used to indicate the abandonment of the corresponding resource upload task.
  • the user can click the abandon upload control at any time when the client performs the resource upload task; for example, when the user finds the resource upload task found In the event of a crash, in addition to clicking the feedback control to trigger the feedback instruction, you can also directly click the abandon upload control to trigger the abandonment of the execution of the resource upload task; when the user wants to cancel the resource upload task during the execution of the resource upload task, you can also cancel the resource upload task. Abandon the execution of the corresponding resource upload task directly by clicking the abort upload control.
  • the retransmission control is displayed when the resource upload task fails to upload, and the user can click the retransmission control to instruct to re-execute the corresponding resource upload task.
  • the upload abandonment control and the retransmission control are both secondary function controls.
  • the collecting execution information of the target resource upload task includes:
  • the network status information during the execution of the target resource upload task includes at least current network status information; optionally, the network status information during the execution of the target resource upload task also includes the time from the execution of the target resource upload task to the collection Network status information between the time points when the information is executed; the network status information includes one or more of network speed, connected network resources (WIFI, 2G, 3G, 4G, etc.).
  • the current execution status information of the target resource uploading task includes one or more of uploading, waiting in line for uploading, publishing, and other information.
  • the current execution status information also includes synthetic coding, etc.
  • the file status information of each file involved in the target resource upload task includes one or more of the file format, file size and other information.
  • the file status information also includes the video bit rate ;
  • the log information generated during the execution of the target resource upload task includes one or more of the loading log, fragment upload situation, file upload encryption method and other information.
  • the server when the feedback instruction is triggered, by reporting the execution information of the collected target resource upload task to the server, it may be beneficial for the server to collect information strongly related to the current upload task crash for subsequent positioning upload Task crash problem, improve the accuracy of crash problem location and feedback conversion rate.
  • the method further includes:
  • Step S401 Receive a crash resolution strategy corresponding to the target resource upload task sent by the server; the crash resolution strategy is used to instruct the user to operate to solve the crash problem of the target resource upload task;
  • Step S402 Provide the user with the crash resolution strategy.
  • the server After reporting the execution information of the target resource upload task to the server, the server will store the execution information.
  • the execution information corresponding to the target resource upload task can be directly obtained from the server, and based on the execution information Analyze and locate the crash problem of the target resource upload task; after locating the crash problem, issue a crash resolution strategy based on the located crash problem and feed it back to the client.
  • the crash resolution strategy is used to instruct the user to operate to solve the crash problem of the target resource upload task.
  • Crash resolution strategy can be understood as prompt information, such as "restart application”, "upgrade application to XXX version” and other prompt information.
  • the crash resolution strategy includes upgrading the application version, it also carries the link information for upgrading to the specified version.
  • the user can directly upgrade the application version by clicking the displayed link information to solve the crash problem of the target resource upload task.
  • the crash resolution strategy will be displayed on the resource upload interface of the client.
  • the crash resolution strategy can be displayed on the resource upload interface through pop-ups or floating layers. It is easier for users to perceive the crash resolution strategy currently received.
  • step S402 providing the user with the crash resolution strategy includes:
  • the crash resolution strategy is provided to the user in the form of a site letter; for example, an entry for viewing site messages is set on the resource upload interface (for example, the logo is "My Messages" message view entry), when the crash resolution strategy sent by the server is received, the crash resolution strategy will enter the site message, and the user can view the crash resolution strategy by triggering the entry to view the site message, so as to follow the crash resolution strategy The instructions for solving the crash problem.
  • the server since the user can trigger the feedback instruction at any time during the execution of the resource upload task, it is difficult for the server to prejudge the time when the target resource upload task crashes, and then deal with the crash problem; for this, a determination mechanism is set up, The server counts the number of times it receives execution information reported by the client. When the number of execution information received within a preset time period reaches a preset threshold, it determines that the resource upload task has crashed, and then performs a check on the execution information reported by the server. deal with. Wherein, the number of times that the server counts and reports execution information may be reported by multiple clients, or may be reported by a single client.
  • the server determines that the resource upload task has crashed, when the execution information received by the server is processed, it can be processed one by one according to the execution information uploaded by each client; when the server receives reports from multiple clients within a preset period of time
  • the situation reported by each client can also be classified based on the execution information, and the execution information can be processed based on the classification results.
  • the reported situations classified into the same category correspond to the same crash resolution strategy, and they are reported to the same category of customers End feedback the same crash resolution strategy.
  • the crash problem can be located based on the execution information, and the cause of the execution crash of the resource upload task can be analyzed in detail, such as composite video freezes, and related effects between multiple tasks.
  • the located crash problem when determining the crash resolution strategy, can be matched with multiple preset crash problems stored in the database, the preset crash problem with the greatest similarity can be found as the target crash problem, and the solution can be obtained.
  • the solution to the target crash problem is to use the solution as a crash resolution strategy or to screen at least one solution in the solution as a crash resolution strategy.
  • the resolution strategy can also be specifically customized according to the located crash problem.
  • the feedback instruction may be received at any time during the execution of at least one resource upload task process, that is, even if the resource upload interface does not show that the resource upload task has crashed, the user can trigger the feedback instruction through the feedback entry; when When the server receives the execution information reported by at least one client, and the number of reports reaches the condition that determines the resource upload task crash, it processes the execution information currently received by the server, and determines or locates the resource upload task crash based on the execution information problem. From this, it can be determined that the client resource upload interface does not show that the resource upload task has crashed but there is actually a crash (for example, the user does not perceive the resource upload task has crashed, but the crash has actually occurred).
  • the implementation helps to improve the efficiency of analyzing and repairing the problem of the resource upload task crashing.
  • the execution information of the target resource uploading task When collecting the execution information of the target resource uploading task, if the client is executing multiple resource uploading tasks, the execution information of the multiple resource uploading tasks will be extracted and reported to the server at the same time. Therefore, the execution information obtained by the server is processed At the same time, the mutual influence relationship between multiple resource upload tasks can also be analyzed to determine whether the resource upload task crashes due to the execution of multiple resource upload tasks, and then a solution strategy is generated based on the located crash problem.
  • client A when a user publishes a video and an article through the application, client A will execute the resource upload task of the video and the resource upload task of the article; at this time, the upload progress bar is displayed on the application’s source feed page.
  • the user can understand the status of each upload task through the upload progress bar; at the same time, the corresponding operation function controls are displayed for each resource upload task on this page (resource upload interface), and the user clicks on the operation corresponding to the resource upload task of the video
  • the resource upload interface will display the feedback controls corresponding to the video resource upload task in the form of a pop-up window or a floating layer.
  • the client A When the user triggers the feedback control, the client A will collect the execution information of the resource upload task of the video (including the execution information of the resource upload task that is executing the article at the same time) and report to the server. Since there are no restrictions on the conditions for the user to trigger the feedback control, the user can trigger the feedback control to issue a feedback instruction at any time when client A executes the resource upload task. At this time, the server cannot determine whether the execution of the client A upload task has crashed, that is, the user After the feedback control is triggered, the feedback message may not be obtained immediately. When the total number of times that the server receives execution information reported by at least one client reaches a preset threshold within a preset time period, the server will determine that the current resource upload task has crashed.
  • the execution information reported by client A will be obtained from the server for processing, such as locating the resource upload task crash based on the execution information (may be a composite video freeze during the video resource upload task, or the video resource upload task is related to The resource upload tasks of the article have mutual influence, etc.), and generate a crash resolution strategy based on the crash problem (such as upgrading the application to a specified version), and feedback the resolution strategy to the client.
  • the user will be provided with a crash resolution strategy through the internal letter, and the user can directly upgrade the version of the application through the link in the crash resolution strategy in the internal letter to solve the crash problem of the resource upload task.
  • FIG. 5 is a schematic structural diagram of a feedback processing device for uploading tasks according to an embodiment of the present disclosure.
  • the feedback processing device 500 for uploading tasks in an embodiment of the present disclosure may include:
  • the display module 501 is configured to display a resource upload interface, and the resource upload interface carries a feedback entry of the target resource upload task;
  • the feedback module 502 is configured to collect the execution information of the target resource upload task in response to the feedback instruction triggered by the feedback entry, and report the execution information of the target resource upload task to the server, wherein the feedback instruction is To indicate that a crash problem is fed back to the target resource upload task, and the execution information of the target resource upload task is used to locate the crash problem.
  • the resource upload interface displays at least one resource upload task being executed, and an operation function control corresponding to each resource upload task; wherein, when the operation function control is triggered, the The resource upload interface displays the feedback control corresponding to the resource upload task in the form of a pop-up window or a floating layer, and generates a feedback instruction when the feedback control is triggered.
  • the feedback control corresponding to the resource upload task is displayed in the form of a pop-up window or floating layer on the resource upload interface, and the feedback control corresponding to the resource upload task is displayed on the pop-up window or floating layer.
  • the feedback control corresponding to the resource upload task is displayed in the form of a pop-up window or floating layer on the resource upload interface, and when the upload of the resource upload task fails, the pop-up window or floating layer also displays A retransmission control corresponding to the resource upload task, when the retransmission control is triggered, is used to generate a retransmission instruction, and the retransmission instruction is used to instruct to re-execute the corresponding resource upload task.
  • the feedback module 502 includes a collecting unit for collecting at least one of the following execution information of the target resource upload task: network status information when the target resource upload task is executed; the target resource upload The current execution status information of the task; the file status information of each file involved in the target resource upload task; the log information generated when the target resource upload task is executed.
  • the device 500 further includes: a receiving module, configured to receive a crash resolution strategy corresponding to the target resource upload task sent by the server; the crash resolution strategy is used to instruct the user to operate to solve the target The crash problem of the resource upload task; the strategy providing module is used to provide the user with the crash resolution strategy.
  • a receiving module configured to receive a crash resolution strategy corresponding to the target resource upload task sent by the server; the crash resolution strategy is used to instruct the user to operate to solve the target The crash problem of the resource upload task; the strategy providing module is used to provide the user with the crash resolution strategy.
  • the strategy providing module includes: a strategy providing unit, configured to provide the user with the crash resolution strategy in the form of an in-site message.
  • the feedback processing device for uploading tasks in the embodiments of the present disclosure can execute a feedback processing method for uploading tasks provided by the embodiments of the present disclosure.
  • the implementation principle is similar.
  • the actions performed by the modules correspond to the steps in the feedback processing method of the upload task in each embodiment of the present disclosure.
  • the description in the feedback processing method of the corresponding upload task will not be repeated here.
  • FIG. 6 shows a schematic structural diagram of an electronic device 600 suitable for implementing embodiments of the present disclosure.
  • the electronic device in the embodiment of the present disclosure may include, but is not limited to, a device such as a computer.
  • the electronic device shown in FIG. 6 is only an example, and should not bring any limitation to the function and scope of use of the embodiments of the present disclosure.
  • the electronic device includes a memory and a processor.
  • the processor here may be referred to as the processing device 601 below, and the memory may include a read-only memory (ROM) 602, a random access memory (RAM) 603, and a storage device 608 below.
  • ROM read-only memory
  • RAM random access memory
  • storage device 608 At least one item of, as follows:
  • the electronic device 600 may include a processing device (such as a central processing unit, a graphics processor, etc.) 601, which may be loaded into a random access device according to a program stored in a read-only memory (ROM) 602 or from a storage device 608.
  • the program in the memory (RAM) 603 executes various appropriate actions and processing.
  • various programs and data required for the operation of the electronic device 600 are also stored.
  • the processing device 601, the ROM 602, and the RAM 603 are connected to each other through a bus 604.
  • An input/output (I/O) interface 605 is also connected to the bus 604.
  • the following devices can be connected to the I/O interface 605: including input devices 606 such as touch screen, touch pad, keyboard, mouse, camera, microphone, accelerometer, gyroscope, etc.; including, for example, liquid crystal display (LCD), speakers, vibration An output device 607 such as a device; a storage device 608 such as a magnetic tape, a hard disk, etc.; and a communication device 609.
  • the communication device 609 may allow the electronic device 600 to perform wireless or wired communication with other devices to exchange data.
  • FIG. 6 shows an electronic device 600 having various devices, it should be understood that it is not required to implement or have all of the illustrated devices. It may be implemented alternatively or provided with more or fewer devices.
  • an embodiment of the present disclosure includes a computer program product, which includes a computer program carried on a non-transitory computer readable medium, and the computer program includes program code for executing the method shown in the flowchart.
  • the computer program may be downloaded and installed from the network through the communication device 609, or installed from the storage device 608, or installed from the ROM 602.
  • the processing device 601 the above-mentioned functions defined in the method of the embodiment of the present disclosure are executed.
  • the above-mentioned computer-readable medium in the present disclosure may be a computer-readable signal medium or a computer-readable medium, or any combination of the two.
  • the computer-readable medium may be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or any combination of the above. More specific examples of computer-readable media may include, but are not limited to: electrical connections with one or more wires, portable computer disks, hard disks, random access memory (RAM), read-only memory (ROM), erasable programmable Read only memory (EPROM or flash memory), optical fiber, portable compact disk read only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the above.
  • a computer-readable medium may be any tangible medium that contains or stores a program, and the program may be used by or in combination with an instruction execution system, apparatus, or device.
  • a computer-readable signal medium may include a data signal propagated in a baseband or as a part of a carrier wave, and a computer-readable program code is carried therein. This propagated data signal can take many forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • the computer-readable signal medium may also be any computer-readable medium other than the computer-readable medium, and the computer-readable signal medium may send, propagate, or transmit a program for use by or in combination with the instruction execution system, apparatus, or device.
  • the program code contained on the computer-readable medium can be transmitted by any suitable medium, including but not limited to: wire, optical cable, RF (Radio Frequency), etc., or any suitable combination of the above.
  • the client and server can communicate with any currently known or future developed network protocol such as HTTP (HyperText Transfer Protocol), and can communicate with digital data in any form or medium.
  • Communication e.g., communication network
  • Examples of communication networks include local area networks (“LAN”), wide area networks (“WAN”), the Internet (for example, the Internet), and end-to-end networks (for example, ad hoc end-to-end networks), as well as any currently known or future research and development network of.
  • the above-mentioned computer-readable medium may be included in the above-mentioned electronic device; or it may exist alone without being assembled into the electronic device.
  • the above-mentioned computer-readable medium carries one or more programs.
  • the electronic device When the above-mentioned one or more programs are executed by the electronic device, the electronic device is caused to perform the following steps: display a resource upload interface, and the resource upload interface carries the The feedback entry of the target resource upload task; in response to the feedback instruction triggered by the feedback entry, the execution information of the target resource upload task is collected, and the execution information of the target resource upload task is reported to the server, wherein the feedback The instruction is used to instruct to feedback a crash problem for the target resource upload task, and the execution information of the target resource upload task is used to locate the crash problem.
  • the computer program code used to perform the operations of the present disclosure can be written in one or more programming languages or a combination thereof.
  • the above-mentioned programming languages include, but are not limited to, object-oriented programming languages—such as Java, Smalltalk, C++, and Including conventional procedural programming languages-such as "C" language or similar programming languages.
  • the program code can be executed entirely on the user's computer, partly on the user's computer, executed as an independent software package, partly on the user's computer and partly executed on a remote computer, or entirely executed on the remote computer or server.
  • the remote computer can be connected to the user’s computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or it can be connected to an external computer (for example, using an Internet service provider to pass Internet connection).
  • LAN local area network
  • WAN wide area network
  • each block in the flowchart or block diagram can represent a module, program segment, or part of code, and the module, program segment, or part of code contains one or more for realizing the specified logic function.
  • Executable instructions can also occur in a different order from the order marked in the drawings. For example, two blocks shown one after the other can actually be executed substantially in parallel, or they can sometimes be executed in the reverse order, depending on the functions involved.
  • each block in the block diagram and/or flowchart, and the combination of the blocks in the block diagram and/or flowchart can be implemented by a dedicated hardware-based system that performs the specified functions or operations Or it can be realized by a combination of dedicated hardware and computer instructions.
  • the modules or units involved in the described embodiments of the present disclosure can be implemented in software or hardware.
  • the name of the module or unit does not constitute a limitation on the unit itself under certain circumstances.
  • the display module can also be described as "a module for displaying a resource upload interface”.
  • exemplary types of hardware logic components include: Field Programmable Gate Array (FPGA), Application Specific Integrated Circuit (ASIC), Application Specific Standard Product (ASSP), System on Chip (SOC), Complex Programmable Logical device (CPLD) and so on.
  • FPGA Field Programmable Gate Array
  • ASIC Application Specific Integrated Circuit
  • ASSP Application Specific Standard Product
  • SOC System on Chip
  • CPLD Complex Programmable Logical device
  • a machine-readable medium may be a tangible medium, which may contain or store a program for use by the instruction execution system, apparatus, or device or in combination with the instruction execution system, apparatus, or device.
  • the machine-readable medium may be a machine-readable signal medium or a machine-readable storage medium.
  • the machine-readable medium may include, but is not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, device, or device, or any suitable combination of the foregoing.
  • machine-readable storage media would include electrical connections based on one or more wires, portable computer disks, hard disks, random access memory (RAM), read-only memory (ROM), erasable programmable read-only memory (EPROM or flash memory), optical fiber, portable compact disk read only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the foregoing.
  • RAM random access memory
  • ROM read-only memory
  • EPROM or flash memory erasable programmable read-only memory
  • CD-ROM compact disk read only memory
  • magnetic storage device or any suitable combination of the foregoing.
  • a feedback processing method for uploading tasks including: displaying a resource uploading interface, the resource uploading interface carrying the feedback entry of the target resource uploading task;
  • the feedback instruction triggered by the feedback entry collects the execution information of the target resource upload task, and reports the execution information of the target resource upload task to the server, wherein the feedback instruction is used to indicate that the target resource upload task is crashed.
  • the execution information of the upload task of the target resource is used to locate the crash problem.
  • the resource upload interface displays at least one resource upload task being executed, and an operation function control corresponding to each resource upload task; wherein, when the operation function control is triggered, the The resource upload interface displays the feedback control corresponding to the resource upload task in the form of a pop-up window or a floating layer, and generates a feedback instruction when the feedback control is triggered.
  • the resource upload interface displays the feedback control corresponding to the resource upload task in the form of a pop-up window or floating layer
  • the pop-up window or floating layer is also displayed on the pop-up window or floating layer.
  • the feedback control corresponding to the resource upload task is displayed in the form of a pop-up window or floating layer on the resource upload interface, and when the upload of the resource upload task fails, the pop-up window or floating layer also displays A retransmission control corresponding to the resource upload task, when the retransmission control is triggered, is used to generate a retransmission instruction, and the retransmission instruction is used to instruct to re-execute the corresponding resource upload task.
  • the collecting execution information of the target resource upload task includes: collecting at least one of the following execution information of the target resource upload task: network status information when the target resource upload task is executed; The current execution status information of the target resource upload task; the file status information of each file involved in the target resource upload task; log information generated when the target resource upload task is executed.
  • the method further includes: receiving a crash resolution strategy corresponding to the target resource upload task sent by the server;
  • the crash resolution strategy is used to instruct the user to operate to solve the crash problem of the target resource upload task; provide the user with the crash resolution strategy.
  • the providing the crash resolution strategy to the user includes: providing the crash resolution strategy to the user in the form of an in-site message.
  • a feedback processing device for uploading tasks including: a display module for displaying a resource uploading interface, and the resource uploading interface carries the feedback of the target resource uploading task Entrance; feedback module, used to collect the execution information of the target resource upload task in response to the feedback instruction triggered by the feedback entry, and report the execution information of the target resource upload task to the server, wherein the feedback instruction It is used to indicate that the crash problem is fed back for the target resource upload task, and the execution information of the target resource upload task is used to locate the crash problem.
  • the resource upload interface displays at least one resource upload task being executed, and an operation function control corresponding to each resource upload task; wherein, when the operation function control is triggered, the The resource upload interface displays the feedback control corresponding to the resource upload task in the form of a pop-up window or a floating layer, and generates a feedback instruction when the feedback control is triggered.
  • the resource upload interface displays the feedback control corresponding to the resource upload task in the form of a pop-up window or floating layer
  • the pop-up window or floating layer is also displayed on the pop-up window or floating layer.
  • the feedback control corresponding to the resource upload task is displayed in the form of a pop-up window or floating layer on the resource upload interface, and when the upload of the resource upload task fails, the pop-up window or floating layer also displays A retransmission control corresponding to the resource upload task, when the retransmission control is triggered, is used to generate a retransmission instruction, and the retransmission instruction is used to instruct to re-execute the corresponding resource upload task.
  • the feedback module includes a collecting unit configured to collect at least one of the following execution information of the target resource upload task: network status information when the target resource upload task is executed; the target resource upload task The current execution status information of the target resource; the file status information of each file involved in the target resource upload task; the log information generated when the target resource upload task is executed.
  • the device further includes: a receiving module, configured to receive a crash resolution strategy corresponding to the target resource upload task sent by the server; the crash resolution strategy is used to instruct the user to operate to resolve the target resource The crash problem of the upload task; the strategy providing module is used to provide the user with the crash resolution strategy.
  • a receiving module configured to receive a crash resolution strategy corresponding to the target resource upload task sent by the server; the crash resolution strategy is used to instruct the user to operate to resolve the target resource The crash problem of the upload task; the strategy providing module is used to provide the user with the crash resolution strategy.
  • the strategy providing module includes: a strategy providing unit, configured to provide the user with the crash resolution strategy in the form of an in-site message.

Landscapes

  • Engineering & Computer Science (AREA)
  • Software Systems (AREA)
  • Theoretical Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • General Engineering & Computer Science (AREA)
  • General Physics & Mathematics (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

本公开提供了一种上传任务的反馈处理方法及相关设备，涉及计算机技术领域。该方法包括：显示资源上传界面，资源上传界面上承载有目标资源上传任务的反馈入口(S101)；以及响应于通过反馈入口触发的反馈指令，收集目标资源上传任务的执行信息，并向服务器上报目标资源上传任务的执行信息，反馈指令用于指示针对目标资源上传任务反馈崩溃问题，目标资源上传任务的执行信息用于定位崩溃问题(S102)。本公开的实施有利于提高定位上传任务崩溃问题的准确性。

Description

上传任务的反馈处理方法及相关设备
本申请要求于2020年5月26日递交的中国专利申请第202010455440.1号的优先权，该中国专利申请的全文以引入的方式并入以作为本申请的一部分。
技术领域
本公开涉及计算机技术领域，具体而言，本公开涉及一种上传任务的反馈处理方法及相关设备。
背景技术
随着各社交软件的普及，越来越多的用户喜欢在各大社交软件上分享生活、工作上的点点滴滴，如在社交软件上发布图片、视频或文章等内容，以与社交软件上的好友分享自身经历的事件或情感动态。当用户在应用上发布信息时，客户端执行上传任务，此时有可能遇到各种原因导致上传任务发生异常，如卡顿或失败。
发明内容
提供该发明内容部分以便以简要的形式介绍构思，这些构思将在后面的具体实施方式部分被详细描述。该发明内容部分并不旨在标识要求保护的技术方案的关键特征或必要特征，也不旨在用于限制所要求的保护的技术方案的范围。
本公开第一方面，提供了一种上传任务的反馈处理方法，包括：显示资源上传界面，所述资源上传界面上承载有所述目标资源上传任务的反馈入口；响应于通过所述反馈入口触发的反馈指令，收集所述目标资源上传任务的执行信息，并向服务器上报所述目标资源上传任务的执行信息，其中，所述反馈指令用于指示针对目标资源上传任务反馈崩溃问题，所述目标资源上传任务的执行信息用于定位崩溃问题。
本公开第二方面，提供了一种上传任务的反馈处理装置，包括：显示模块，用于显示资源上传界面，所述资源上传界面上承载有所述目标资源上传任务的反馈入口；反馈模块，用于响应于通过所述反馈入口触发的反馈指令，收集所述目标资源上传任务的执行信息，并向服务器上报所述目标资源上传任务的执行信息，其中，所述反馈指令用于指示针对目标资源上传任务反馈崩溃问题，所述目标资源上传任务的执行信息用于定位崩溃问题。
本公开第三方面，提供了一种电子设备，所述电子设备包括：存储器和 处理器；存储器中存储有计算机程序；处理器，用于在运行计算机程序时执行第一方面的方法。
本公开第四方面，提供了一种计算机可读介质，其上存储有计算机程序，所述计算机程序被处理器执行时实现第一方面的方法。
附图说明
结合附图并参考以下具体实施方式，本公开各实施例的上述和其他特征、优点及方面将变得更加明显。贯穿附图中，相同或相似的附图标记表示相同或相似的元素。应当理解附图是示意性的，原件和元素不一定按照比例绘制。
图1为本公开实施例提供的上传任务的反馈处理方法的一种流程图；
图2为本公开实施例提供的上传任务的反馈处理方法中一种资源上传界面的示意图；
图3为本公开实施例提供的上传任务的反馈处理方法中另一种资源上传界面的示意图；
图4为本公开实施例提供的上传任务的反馈处理方法的另一种流程图；
图5为本公开实施例提供的一种上传任务的反馈处理装置的结构示意图；以及
图6为本公开实施例提供的一种电子设备的结构示意图。
具体实施方式
下面将参照附图更详细地描述本公开的实施例。虽然附图中显示了本公开的某些实施例，然而应当理解的是，本公开可以通过各种形式来实现，而且不应该被解释为限于这里阐述的实施例，相反提供这些实施例是为了更加透彻和完整地理解本公开。应当理解的是，本公开的附图及实施例仅用于示例性作用，并非用于限制本公开的保护范围。
应当理解，本公开的方法实施方式中记载的各个步骤可以按照不同的顺序执行，和/或并行执行。此外，方法实施方式可以包括附加的步骤和/或省略执行示出的步骤。本公开的范围在此方面不受限制。
本文使用的术语“包括”及其变形是开放性包括，即“包括但不限于”。术语“基于”是“至少部分地基于”。术语“一个实施例”表示“至少一个实施例”；术语“另一实施例”表示“至少一个另外的实施例”；术语“一些实施例”表示“至少一些实施例”。其他术语的相关定义将在下文描述中给出。
需要注意，本公开中提及的“第一”、“第二”等概念仅用于对装置、模块或单元进行区分，并非用于限定这些装置、模块或单元一定为不同的装置、模块或单元，也并非用于限定这些装置、模块或单元所执行的功能的顺序或者相互依存关系。
需要注意，本公开中提及的“一个”、“多个”的修饰是示意性而非限制性的，本领域技术人员应当理解，除非在上下文另有明确指出，否则应该理解为“一个或多个”。
本公开实施方式中的多个装置之间所交互的消息或者信息的名称仅用于说明性的目的，而并不是用于对这些消息或信息的范围进行限制。
用户只能通过应用程序提供的常规的问题反馈功能，但常规的问题反馈功能无法及时反馈用户的当前状态，也无法及时准确收集有效信息进而无法定位问题，导致反馈转化率低。
为使本公开的目的、技术方案和优点更加清楚，下面将结合附图对本公开实施方式作进一步地详细描述。
下面以具体地实施例对本公开的技术方案以及本公开的技术方案如何解决上述技术问题进行详细说明。下面这几个具体的实施例可以相互结合，对于相同或相似的概念或过程可能在某些实施例中不再赘述。下面将结合附图，对本公开的实施例进行描述。
请参照图1，本公开提供了一种上传任务的反馈处理方法，该方法具体可以由本公开实施例的电子设备执行，具体地所述电子设备可以是移动终端、PC端(personal computer，个人电脑)等支持界面交互的任何设备。用户使用电子设备登录web客户端或者app客户端，进而触发资源上传操作，例如发布图片、视频或文章，基于此，客户端执行资源上传任务，在资源上传界面可以提供一个上传进度条，用户通过上传进度条可了解上传进度等其他相关信息，另外，该资源上传界面上还承载有资源上传任务的反馈入口，供用户在客户端执行资源上传任务的过程中，通过反馈入口触发反馈指令，以使客户端收集资源上传任务的执行信息向服务器上报。具体地，本公开包括下述步骤：
步骤S101：显示资源上传界面，所述资源上传界面上承载有所述目标资源上传任务的反馈入口；
步骤S102：响应于通过所述反馈入口触发的反馈指令，收集所述目标资源上传任务的执行信息，并向服务器上报所述目标资源上传任务的执行信息，其中，所述反馈指令用于指示针对目标资源上传任务反馈崩溃问题，所述目标资源上传任务的执行信息用于定位崩溃问题。
在步骤S101中，显示资源上传界面；具体地，目标资源上传任务为用户通过应用发布图片、视频或文章等内容时，客户端执行的上传任务。客户端在执行目标资源上传任务时显示资源上传界面，资源上传界面上包括上传进度条，用于展示目标资源上传任务在上传过程中的相关信息，如上传进度等；且在资源上传界面上承载有目标资源上传任务的反馈入口，当目标资源上传任务的执行发生崩溃时，用户可通过反馈入口触发反馈指令，以反馈当 前目标资源上传任务的执行信息便于基于执行信息定位目标资源上传任务的执行发生崩溃的问题。其中，目标资源上传任务发生崩溃的情况包括合成视频卡顿、网络信号不稳定等；定位崩溃问题可理解为确定导致目标资源上传任务发生崩溃的问题。
在一实施例中，用户可通过应用在同一时间段发布多个图片、视频、或文章，或在同一时间段向服务器上传多个文档等，对此，客户端将在同一时间段执行多个资源上传任务。在客户端执行资源上传任务的过程中(无论是执行一个资源上传任务还是多个资源上传任务)，用户可在任何时刻通过反馈入口触发反馈指令(上传任务无异常时，也可触发反馈控件)。可选地，对触发反馈指令的触发次数不做限制。
在步骤S102中，响应于通过所述反馈入口触发的反馈指令，收集所述目标资源上传任务的执行信息，并向服务器上报所述目标资源上传任务的执行信息。具体地，当客户端接收到用户通过反馈入口触发的反馈指令时，将收集目标资源上传任务的执行信息，并将执行信息向服务器上报。其中，反馈指令用于指示针对目标资源上传任务反馈崩溃问题，目标资源上传任务的执行信息用于定位崩溃问题。目标资源上传任务的执行信息为与目标资源上传任务相关的信息，如执行资源上传任务时的网络状态信息、所执行资源上传任务的内容等。
本公开的实施便于用户在发现上传任务崩溃时及时通过反馈入口反馈问题，简化了用户反馈问题的路径。
同时，在触发反馈指令时，收集目标资源上传任务的执行信息向服务器上报，有利于服务器收集与当前上传任务崩溃强相关的信息用于后续定位上传任务崩溃问题，提高崩溃问题定位的准确性以及反馈转化率。
在一实施例中，请参照图2，所述资源上传界面上显示有至少一个正在执行的资源上传任务，以及与每个资源上传任务各自对应的操作功能控件；其中，所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层形式展示与资源上传任务对应的反馈控件，所述反馈控件被触发时生成反馈指令。
具体地，在资源上传界面上，每个资源上传任务各自对应的操作功能控件显示为竖向排序的三个点(也可以通过其他图案表示，如感叹号、三角形等)，当用户触发该操作功能控件时，将以弹窗形式展示出与资源上传任务对应的反馈控件，当用户点击反馈控件时生成反馈指令。即在本实施例中，反馈控件属于二级功能控件，该二级功能控件的设置可有效减少因用户误操作而触发的反馈指令。可选地，反馈控件还可采用浮层的形式展示，如在资源上传界面上增加一层透明度较低的浮层展示反馈控件。
在一实施例中，请参照图3，当所述操作功能控件被触发时，在所述资 源上传界面以弹窗或者浮层形式展示与资源上传任务对应的反馈控件，以及在所述弹窗或者浮层上还展示有与资源上传任务对应的放弃上传控件，所述放弃上传控件被触发时生成放弃上传指令，所述放弃上传指令用于指示放弃执行对应的资源上传任务；和/或，
当所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层形式展示与资源上传任务对应的反馈控件，且当所述资源上传任务上传失败时，在所述弹窗或者浮层上还展示有与资源上传任务对应的重传控件，所述重传控件被触发时用于生成重传指令，所述重传指令用于指示重新执行对应的资源上传任务。
具体地，当操作功能控件被触发时，资源上传界面以弹窗或者浮层形式展示的除资源上传任务对应的反馈控件外，还包括与资源上传任务对应的放弃上传控件和/或与展示资源上传任务对应的重传控件；其中，放弃上传控件用于指示放弃执行对应的资源上传任务，用户可在客户端执行资源上传任务的任何时刻点击放弃上传控件；如，当用户发现资源上传任务发现崩溃时，除可通过点击反馈控件触发反馈指令外，还可直接点击放弃上传控件触发放弃资源上传任务的执行；当用户在资源上传任务执行的过程中，想取消该资源上传任务时，也可直接通过点击放弃上传控件放弃执行对应的资源上传任务。其中，重传控件在资源上传任务上传失败时进行展示，用户可通过点击重传控件指示重新执行对应的资源上传任务。可选地，放弃上传控件与重传控件均为二级功能控件。
在一实施例中，所述收集所述目标资源上传任务的执行信息，包括：
收集所述目标资源上传任务的以下至少一项执行信息：
执行所述目标资源上传任务时的网络状态信息；
所述目标资源上传任务的当前执行状态信息；
所述目标资源上传任务中涉及的各文件的文件状态信息；
执行所述目标资源上传任务时产生的日志信息。
具体地，所述执行目标资源上传任务时的网络状态信息至少包括当前网络状态信息；可选地，执行目标资源上传任务时的网络状态信息还包括从执行目标资源上传任务的时间点起至收集执行信息的时间点之间的网络状态信息；网络状态信息包括网络速度、连接的网络资源(WIFI、2G、3G、4G等)等信息中的一项或多项。所述目标资源上传任务的当前执行状态信息包括上传中、排队等待上传、发布中等信息中的一项或多项，当目标资源上传任务为上传媒体文件时，当前执行状态信息还包括合成编码中等信息；所述目标资源上传任务中涉及的各文件的文件状态信息包括文件格式、文件大小等信息中的一项或多项，当所涉及的文件包括媒体文件时，文件状态信息还包括视频码率；所述执行所述目标资源上传任务时产生的日志信息包括加载日志、 分片上传情况，文件上传加密方式等信息中的一项或多项。
进而，在本公开的实施例中，在触发反馈指令时，通过将收集的目标资源上传任务的执行信息向服务器上报，可以有利于服务器收集与当前上传任务崩溃强相关的信息用于后续定位上传任务崩溃问题，提高崩溃问题定位的准确性以及反馈转化率。
在一实施例中，请参照图4，步骤S102在所述向服务器上报所述目标资源上传任务的执行信息之后，所述方法还包括：
步骤S401：接收所述服务器发送的与所述目标资源上传任务对应的崩溃解决策略；所述崩溃解决策略用于指示用户操作以解决目标资源上传任务的崩溃问题；
步骤S402：向用户提供所述崩溃解决策略。
具体地，在向服务器上报目标资源上传任务的执行信息后，服务器将对执行信息进行存储，在对崩溃问题进行定位时，可直接从服务器获取目标资源上传任务对应的执行信息，并基于执行信息进行分析定位目标资源上传任务的崩溃问题；在定位崩溃问题后，将基于所定位的崩溃问题出具崩溃解决策略并反馈至客户端。其中，崩溃解决策略用于指示用户操作以解决目标资源上传任务的崩溃问题。崩溃解决策略可理解为提示信息，如表述为“重启应用”、“将应用升级到XXX版本”等提示信息。当崩溃解决策略包括升级应用版本时，还携带有升级到指定版本的链接信息，用户通过点击显示的链接信息可直接升级应用的版本，解决目标资源上传任务的崩溃问题。在向用户提供崩溃解决策略时，将在客户端的资源上传界面上对崩溃解决策略进行展示，展示时可通过弹窗或浮层等的方式将崩溃解决策略覆盖显示在资源上传界面上，以使用户更容易感知当前接收到的崩溃解决策略。
在一实施例中，步骤S402向用户提供所述崩溃解决策略，包括：
以站内消息的方式向用户提供所述崩溃解决策略。
具体地，在接收到服务器发送的与目标资源上传任务对应的崩溃解决策略后，以站内信的方式向用户提供崩溃解决策略；如在资源上传界面上设置有查看站内消息的入口(如标识为“我的消息”的消息查看入口)，当接收到服务器发送的崩溃解决策略后，崩溃解决策略将进入站内信，用户通过触发查看站内消息的入口，可查看崩溃解决策略，从而根据崩溃解决策略的操作指示解决崩溃问题。
在一实施例中，由于用户可在资源上传任务执行过程的任何时刻触发反馈指令，服务器难以预先判断出目标资源上传任务出现崩溃的时间，进而对崩溃问题进行处理；对此，设置判断机制，服务器对接收到客户端上报执行信息的次数进行统计，当在预设时间段内接收到的执行信息的次数达预设阈值时，确定资源上传任务出现崩溃，进而对服务器接收上报的执行信息进行 处理。其中，服务器统计上报执行信息的次数可以是由多个客户端上报，也可以是由单一的客户端上报。在服务器确定资源上传任务出现崩溃后，对服务器接收到的执行信息进行处理时，可根据每一客户端上传的执行信息进行逐一处理；当预设时间段内服务器接收到多个客户端上报的执行信息时，也可基于执行信息对每个客户端上报的情况进行分类，并基于分类结果对执行信息进行处理，将分为同一类的上报情况对应同一崩溃解决策略，并向同一类的客户端反馈相同的崩溃解决策略。在对客户端上报的执行信息进行处理时，可基于执行信息定位崩溃问题，具体分析出导致资源上传任务执行崩溃的原因，如合成视频卡顿、多个任务之间的相关影响等。可选地，在确定崩溃解决策略时，可将定位的崩溃问题与数据库中存储的多个预设崩溃问题进行匹配，查找出相似度最大的预设崩溃问题作为目标崩溃问题，并获取解决该目标崩溃问题的解决方案，以该解决方案作为崩溃解决策略或在该解决方案中筛选至少一个解决方法作为崩溃解决策略。可选地，解决策略还可根据所定位的崩溃问题具体定制。
本公开实施例中，在执行至少一个资源上传任务过程的任意时刻均可能接收到反馈指令，即，即使资源上传界面并未显示资源上传任务发生崩溃，用户也可通过反馈入口触发反馈指令；当服务器接收到由至少一个客户端上报的执行信息，且上报的次数达确定资源上传任务发生崩溃的条件时，对服务器当前接收到的执行信息进行处理，基于执行信息确定或定位资源上传任务的崩溃问题。由此，便可确定出客户端资源上传界面未显示资源上传任务发生崩溃但实际存在崩溃的问题(如：用户感知不到资源上传任务发生崩溃，但实际已发生崩溃的情况)，该方法的实施有利于提高对资源上传任务发生崩溃的问题进行分析和修复的效率。
本公开在收集目标资源上传任务的执行信息时，若客户端正在执行多个资源上传任务，则同时提取多个资源上传任务的执行信息向服务器上报，因此，对服务器获取到的执行信息进行处理时，还可分析出多个资源上传任务之间的相互影响关系，确定出是否由于执行多个资源上传任务而导致资源上传任务发生崩溃，进而基于所定位的崩溃问题生成解决策略。
在一应用例中，当用户通过应用程序发布视频和文章时，客户端A将执行视频的资源上传任务和文章的资源上传任务；此时在应用的消息来源Feed页上显示有上传进度条，用户通过该上传进度条可了解各个上传任务的情况；同时在该页面(资源上传界面)上对应每一个资源上传任务均显示有对应的操作功能控件，用户在点击视频的资源上传任务对应的操作功能控件后，资源上传界面将以弹窗或者浮层的形式展示与视频的资源上传任务对应的反馈控件。当用户触发该反馈控件时，客户端A将收集视频的资源上传任务的执行信息(包括正在同时执行文章的资源上传任务的执行信息)向服务器上报。 由于并未限制用户触发该反馈控件的条件，用户可在客户端A执行资源上传任务的任何时刻触发反馈控件发出反馈指令，此时服务器无法判断客户端A上传任务的执行是否出现崩溃，即用户在触发反馈控件后，不一定立刻获得反馈消息。而当服务器在预设时间段内接收到由至少一个客户端上报的执行信息的总次数达预设阈值时，服务器将确定当前资源上传任务发生崩溃。此时，将向服务器获取客户端A上报的执行信息进行处理，如基于执行信息定位资源上传任务的崩溃问题(可能是视频的资源上传任务中发生合成视频卡顿，或视频的资源上传任务与文章的资源上传任务相互存在影响等)，并基于该崩溃问题生成崩溃解决策略(如将应用升级到指定版本)，向客户端反馈解决策略。此时将通过站内信方式向用户提供崩溃解决策略，用户可通过站内信中的崩溃解决策略中的链接直接升级应用的版本解决资源上传任务的崩溃问题。
请参照图5，本公开一实施例提供的一种上传任务的反馈处理装置的结构示意图，本公开实施例的上传任务的反馈处理装置500可以包括：
显示模块501，用于显示资源上传界面，所述资源上传界面上承载有所述目标资源上传任务的反馈入口；
反馈模块502，用于响应于通过所述反馈入口触发的反馈指令，收集所述目标资源上传任务的执行信息，并向服务器上报所述目标资源上传任务的执行信息，其中，所述反馈指令用于指示针对目标资源上传任务反馈崩溃问题，所述目标资源上传任务的执行信息用于定位崩溃问题。
在一实施例中，所述资源上传界面上显示有至少一个正在执行的资源上传任务，以及与每个资源上传任务各自对应的操作功能控件；其中，所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层形式展示与资源上传任务对应的反馈控件，所述反馈控件被触发时生成反馈指令。
在一实施例中，当所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层形式展示与资源上传任务对应的反馈控件，且在所述弹窗或者浮层上还展示有与资源上传任务对应的放弃上传控件，所述放弃上传控件被触发时生成放弃上传指令，所述放弃上传指令用于指示放弃执行对应的资源上传任务；和/或，当所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层形式展示与资源上传任务对应的反馈控件，且当所述资源上传任务上传失败时，所述弹窗或者浮层上还展示有与资源上传任务对应的重传控件，所述重传控件被触发时用于生成重传指令，所述重传指令用于指示重新执行对应的资源上传任务。
在一实施例中，所述反馈模块502包括收集单元，用于收集所述目标资源上传任务的以下至少一项执行信息：执行所述目标资源上传任务时的网络状态信息；所述目标资源上传任务的当前执行状态信息；所述目标资源上传 任务中涉及的各文件的文件状态信息；执行所述目标资源上传任务时产生的日志信息。
在一实施例中，所述装置500还包括：接收模块，用于接收所述服务器发送的与所述目标资源上传任务对应的崩溃解决策略；所述崩溃解决策略用于指示用户操作以解决目标资源上传任务的崩溃问题；策略提供模块，用于向用户提供所述崩溃解决策略。
在一实施例中，所述策略提供模块，包括：策略提供单元，用于以站内消息的方式向用户提供所述崩溃解决策略。
本公开实施例的上传任务的反馈处理装置可执行本公开的实施例所提供的一种上传任务的反馈处理方法，其实现原理相类似，本公开各实施例中的上传任务的反馈处理装置中的各模块所执行的动作是与本公开各实施例中的上传任务的反馈处理方法中的步骤相对应的，对于上传任务的反馈处理装置的各模块的详细功能描述具体可以参见前文中所示的对应的上传任务的反馈处理方法中的描述，此处不再赘述。
下面参考图6，其示出了适于用来实现本公开实施例的电子设备600的结构示意图。本公开实施例中的电子设备可以包括但不限于诸如计算机等的设备。图6示出的电子设备仅仅是一个示例，不应对本公开实施例的功能和使用范围带来任何限制。
电子设备包括：存储器以及处理器，其中，这里的处理器可以称为下文的处理装置601，存储器可以包括下文中的只读存储器(ROM)602、随机访问存储器(RAM)603以及存储装置608中的至少一项，具体如下所示：
如图6所示，电子设备600可以包括处理装置(例如中央处理器、图形处理器等)601，其可以根据存储在只读存储器(ROM)602中的程序或者从存储装置608加载到随机访问存储器(RAM)603中的程序而执行各种适当的动作和处理。在RAM 603中，还存储有电子设备600操作所需的各种程序和数据。处理装置601、ROM 602以及RAM 603通过总线604彼此相连。输入/输出(I/O)接口605也连接至总线604。
通常，以下装置可以连接至I/O接口605：包括例如触摸屏、触摸板、键盘、鼠标、摄像头、麦克风、加速度计、陀螺仪等的输入装置606；包括例如液晶显示器(LCD)、扬声器、振动器等的输出装置607；包括例如磁带、硬盘等的存储装置608；以及通信装置609。通信装置609可以允许电子设备600与其他设备进行无线或有线通信以交换数据。虽然图6示出了具有各种装置的电子设备600，但是应理解的是，并不要求实施或具备所有示出的装置。可以替代地实施或具备更多或更少的装置。
特别地，根据本公开的实施例，上文参考流程图描述的过程可以被实现为计算机软件程序。例如，本公开的实施例包括一种计算机程序产品，其包 括承载在非暂态计算机可读介质上的计算机程序，该计算机程序包含用于执行流程图所示的方法的程序代码。在这样的实施例中，该计算机程序可以通过通信装置609从网络上被下载和安装，或者从存储装置608被安装，或者从ROM 602被安装。在该计算机程序被处理装置601执行时，执行本公开实施例的方法中限定的上述功能。
需要说明的是，本公开上述的计算机可读介质可以是计算机可读信号介质或者计算机可读介质或者是上述两者的任意组合。计算机可读介质例如可以是——但不限于——电、磁、光、电磁、红外线、或半导体的系统、装置或器件，或者任意以上的组合。计算机可读介质的更具体的例子可以包括但不限于：具有一个或多个导线的电连接、便携式计算机磁盘、硬盘、随机访问存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本公开中，计算机可读介质可以是任何包含或存储程序的有形介质，该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。而在本公开中，计算机可读信号介质可以包括在基带中或者作为载波一部分传播的数据信号，其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式，包括但不限于电磁信号、光信号或上述的任意合适的组合。计算机可读信号介质还可以是计算机可读介质以外的任何计算机可读介质，该计算机可读信号介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。计算机可读介质上包含的程序代码可以用任何适当的介质传输，包括但不限于：电线、光缆、RF(射频)等等，或者上述的任意合适的组合。
在一些实施方式中，客户端、服务器可以利用诸如HTTP(HyperText Transfer Protocol，超文本传输协议)之类的任何当前已知或未来研发的网络协议进行通信，并且可以与任意形式或介质的数字数据通信(例如，通信网络)互连。通信网络的示例包括局域网(“LAN”)，广域网(“WAN”)，网际网(例如，互联网)以及端对端网络(例如，ad hoc端对端网络)，以及任何当前已知或未来研发的网络。
上述计算机可读介质可以是上述电子设备中所包含的；也可以是单独存在，而未装配入该电子设备中。
上述计算机可读介质承载有一个或者多个程序，当上述一个或者多个程序被该电子设备执行时，使得该电子设备执行以下步骤：显示资源上传界面，所述资源上传界面上承载有所述目标资源上传任务的反馈入口；响应于通过所述反馈入口触发的反馈指令，收集所述目标资源上传任务的执行信息，并向服务器上报所述目标资源上传任务的执行信息，其中，所述反馈指令用于指示针对目标资源上传任务反馈崩溃问题，所述目标资源上传任务的执行信 息用于定位崩溃问题。
可以以一种或多种程序设计语言或其组合来编写用于执行本公开的操作的计算机程序代码，上述程序设计语言包括但不限于面向对象的程序设计语言—诸如Java、Smalltalk、C++，还包括常规的过程式程序设计语言—诸如“C”语言或类似的程序设计语言。程序代码可以完全地在用户计算机上执行、部分地在用户计算机上执行、作为一个独立的软件包执行、部分在用户计算机上部分在远程计算机上执行、或者完全在远程计算机或服务器上执行。在涉及远程计算机的情形中，远程计算机可以通过任意种类的网络——包括局域网(LAN)或广域网(WAN)—连接到用户计算机，或者，可以连接到外部计算机(例如利用因特网服务提供商来通过因特网连接)。
附图中的流程图和框图，图示了按照本公开各种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分，该模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意，在有些作为替换的实现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个接连地表示的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这依所涉及的功能而定。也要注意的是，框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以用执行规定的功能或操作的专用的基于硬件的系统来实现，或者可以用专用硬件与计算机指令的组合来实现。
描述于本公开实施例中所涉及到的模块或单元可以通过软件的方式实现，也可以通过硬件的方式来实现。其中，模块或单元的名称在某种情况下并不构成对该单元本身的限定，例如，显示模块还可以被描述为“用于显示资源上传界面的模块”。
本文中以上描述的功能可以至少部分地由一个或多个硬件逻辑部件来执行。例如，非限制性地，可以使用的示范类型的硬件逻辑部件包括：现场可编程门阵列(FPGA)、专用集成电路(ASIC)、专用标准产品(ASSP)、片上系统(SOC)、复杂可编程逻辑设备(CPLD)等等。
在本公开的上下文中，机器可读介质可以是有形的介质，其可以包含或存储以供指令执行系统、装置或设备使用或与指令执行系统、装置或设备结合地使用的程序。机器可读介质可以是机器可读信号介质或机器可读储存介质。机器可读介质可以包括但不限于电子的、磁性的、光学的、电磁的、红外的、或半导体系统、装置或设备，或者上述内容的任何合适组合。机器可读存储介质的更具体示例会包括基于一个或多个线的电气连接、便携式计算机盘、硬盘、随机存取存储器(RAM)、只读存储器(ROM)、可擦除可编程只读存储器(EPROM或快闪存储器)、光纤、便捷式紧凑盘只读存储 器(CD-ROM)、光学储存设备、磁储存设备、或上述内容的任何合适组合。
根据本公开的一个或多个实施例，提供了一种上传任务的反馈处理方法，包括：显示资源上传界面，所述资源上传界面上承载有所述目标资源上传任务的反馈入口；响应于通过所述反馈入口触发的反馈指令，收集所述目标资源上传任务的执行信息，并向服务器上报所述目标资源上传任务的执行信息，其中，所述反馈指令用于指示针对目标资源上传任务反馈崩溃问题，所述目标资源上传任务的执行信息用于定位崩溃问题。
在一实施例中，所述资源上传界面上显示有至少一个正在执行的资源上传任务，以及与每个资源上传任务各自对应的操作功能控件；其中，所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层形式展示与资源上传任务对应的反馈控件，所述反馈控件被触发时生成反馈指令。
在一实施例中，当所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层形式展示与资源上传任务对应的反馈控件时，在所述弹窗或者浮层上还展示有与资源上传任务对应的放弃上传控件，所述放弃上传控件被触发时生成放弃上传指令，所述放弃上传指令用于指示放弃执行对应的资源上传任务；和/或，当所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层形式展示与资源上传任务对应的反馈控件，且当所述资源上传任务上传失败时，所述弹窗或者浮层上还展示有与资源上传任务对应的重传控件，所述重传控件被触发时用于生成重传指令，所述重传指令用于指示重新执行对应的资源上传任务。
在一实施例中，所述收集所述目标资源上传任务的执行信息，包括：收集所述目标资源上传任务的以下至少一项执行信息：执行所述目标资源上传任务时的网络状态信息；所述目标资源上传任务的当前执行状态信息；所述目标资源上传任务中涉及的各文件的文件状态信息；执行所述目标资源上传任务时产生的日志信息。
在一实施例中，在所述向服务器上报所述目标资源上传任务的执行信息之后，所述方法还包括：接收所述服务器发送的与所述目标资源上传任务对应的崩溃解决策略；所述崩溃解决策略用于指示用户操作以解决目标资源上传任务的崩溃问题；向用户提供所述崩溃解决策略。
在一实施例中，所述向用户提供所述崩溃解决策略，包括：以站内消息的方式向用户提供所述崩溃解决策略。
根据本公开的一个或多个实施例，提供了一种上传任务的反馈处理装置，包括：显示模块，用于显示资源上传界面，所述资源上传界面上承载有所述目标资源上传任务的反馈入口；反馈模块，用于响应于通过所述反馈入口触发的反馈指令，收集所述目标资源上传任务的执行信息，并向服务器上报所述目标资源上传任务的执行信息，其中，所述反馈指令用于指示针对目标资 源上传任务反馈崩溃问题，所述目标资源上传任务的执行信息用于定位崩溃问题。
在一实施例中，所述资源上传界面上显示有至少一个正在执行的资源上传任务，以及与每个资源上传任务各自对应的操作功能控件；其中，所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层形式展示与资源上传任务对应的反馈控件，所述反馈控件被触发时生成反馈指令。
在一实施例中，当所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层形式展示与资源上传任务对应的反馈控件时，在所述弹窗或者浮层上还展示有与资源上传任务对应的放弃上传控件，所述放弃上传控件被触发时生成放弃上传指令，所述放弃上传指令用于指示放弃执行对应的资源上传任务；和/或，当所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层形式展示与资源上传任务对应的反馈控件，且当所述资源上传任务上传失败时，所述弹窗或者浮层上还展示有与资源上传任务对应的重传控件，所述重传控件被触发时用于生成重传指令，所述重传指令用于指示重新执行对应的资源上传任务。
在一实施例中，所述反馈模块包括收集单元，用于收集所述目标资源上传任务的以下至少一项执行信息：执行所述目标资源上传任务时的网络状态信息；所述目标资源上传任务的当前执行状态信息；所述目标资源上传任务中涉及的各文件的文件状态信息；执行所述目标资源上传任务时产生的日志信息。
在一实施例中，所述装置还包括：接收模块，用于接收所述服务器发送的与所述目标资源上传任务对应的崩溃解决策略；所述崩溃解决策略用于指示用户操作以解决目标资源上传任务的崩溃问题；策略提供模块，用于向用户提供所述崩溃解决策略。
在一实施例中，所述策略提供模块，包括：策略提供单元，用于以站内消息的方式向用户提供所述崩溃解决策略。
以上描述仅为本公开的较佳实施例以及对所运用技术原理的说明。本领域技术人员应当理解，本公开中所涉及的公开范围，并不限于上述技术特征的特定组合而成的技术方案，同时也应涵盖在不脱离上述公开构思的情况下，由上述技术特征或其等同特征进行任意组合而形成的其它技术方案。例如上述特征与本公开中公开的(但不限于)具有类似功能的技术特征进行互相替换而形成的技术方案。
此外，虽然采用特定次序描绘了各操作，但是这不应当理解为要求这些操作以所示出的特定次序或以顺序次序执行来执行。在一定环境下，多任务和并行处理可能是有利的。同样地，虽然在上面论述中包含了若干具体实现细节，但是这些不应当被解释为对本公开的范围的限制。在单独的实施例的 上下文中描述的某些特征还可以组合地实现在单个实施例中。相反地，在单个实施例的上下文中描述的各种特征也可以单独地或以任何合适的子组合的方式实现在多个实施例中。尽管已经采用特定于结构特征和/或方法逻辑动作的语言描述了本主题，但是应当理解所附权利要求书中所限定的主题未必局限于上面描述的特定特征或动作。相反，上面所描述的特定特征和动作仅仅是实现权利要求书的示例形式。

Claims (10)

  1. 一种上传任务的反馈处理方法，包括：
    显示资源上传界面，其中，所述资源上传界面上承载有目标资源上传任务的反馈入口；以及
    响应于通过所述反馈入口触发的反馈指令，收集所述目标资源上传任务的执行信息，并向服务器上报所述目标资源上传任务的执行信息，其中，所述反馈指令用于指示针对所述目标资源上传任务反馈崩溃问题，所述目标资源上传任务的执行信息用于定位所述崩溃问题。
  2. 根据权利要求1所述的方法，其中，所述资源上传界面上显示有至少一个正在执行的目标资源上传任务，以及与每个所述目标资源上传任务各自对应的操作功能控件；其中，所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层的形式展示与所述目标资源上传任务对应的反馈控件，所述反馈控件被触发时生成所述反馈指令。
  3. 根据权利要求2所述的方法，还包括：
    当所述操作功能控件被触发时，在所述资源上传界面以所述弹窗或者浮层的形式展示与所述目标资源上传任务对应的反馈控件，以及在所述弹窗或者浮层上还展示有与所述目标资源上传任务对应的放弃上传控件，其中，所述放弃上传控件被触发时生成放弃上传指令，所述放弃上传指令用于指示放弃执行对应的目标资源上传任务；和/或，
    当所述操作功能控件被触发时，在所述资源上传界面以所述弹窗或者浮层的形式展示与所述目标资源上传任务对应的反馈控件，且当所述目标资源上传任务上传失败时，在所述弹窗或者浮层上还展示有与所述目标资源上传任务对应的重传控件，其中，所述重传控件被触发时用于生成重传指令，所述重传指令用于指示重新执行对应的目标资源上传任务。
  4. 根据权利要求1-3任一项所述的方法，其中，收集所述目标资源上传任务的执行信息，包括：
    收集所述目标资源上传任务的以下至少一项执行信息：
    执行所述目标资源上传任务时的网络状态信息；
    所述目标资源上传任务的当前执行状态信息；
    所述目标资源上传任务中涉及的各文件的文件状态信息；
    执行所述目标资源上传任务时产生的日志信息。
  5. 根据权利要求1-4任一项所述的方法，其中，在向所述服务器上报所述目标资源上传任务的执行信息之后，所述方法还包括：
    接收所述服务器发送的与所述目标资源上传任务对应的崩溃解决策略，其中，所述崩溃解决策略用于指示用户操作以解决所述目标资源上传任务的 崩溃问题；以及
    向用户提供所述崩溃解决策略。
  6. 根据权利要求5所述的方法，其中，向用户提供所述崩溃解决策略，包括：
    以站内消息的方式向用户提供所述崩溃解决策略。
  7. 一种上传任务的反馈处理装置，包括：
    显示模块，用于显示资源上传界面，其中，所述资源上传界面上承载有目标资源上传任务的反馈入口；
    反馈模块，用于响应于通过所述反馈入口触发的反馈指令，收集所述目标资源上传任务的执行信息，并向服务器上报所述目标资源上传任务的执行信息，其中，所述反馈指令用于指示针对所述目标资源上传任务反馈崩溃问题，所述目标资源上传任务的执行信息用于定位所述崩溃问题。
  8. 根据权利要求7所述的装置，其中，所述资源上传界面上显示有至少一个正在执行的目标资源上传任务，以及与每个所述目标资源上传任务各自对应的操作功能控件；其中，所述操作功能控件被触发时，在所述资源上传界面以弹窗或者浮层的形式展示与所述目标资源上传任务对应的反馈控件，所述反馈控件被触发时生成所述反馈指令。
  9. 一种电子设备，包括：
    存储器和处理器；
    其中，所述存储器中存储有计算机程序；
    所述处理器用于在运行所述计算机程序时执行权利要求1-6任一项所述的方法。
  10. 一种计算机可读介质，其上存储有计算机程序，其中，所述计算机程序被处理器执行时实现权利要求1-6任一项所述的方法。
PCT/CN2021/092760 2020-05-26 2021-05-10 上传任务的反馈处理方法及相关设备 WO2021238636A1 (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN202010455440.1 2020-05-26
CN202010455440.1A CN111611044B (zh) 2020-05-26 2020-05-26 上传任务的反馈处理方法及相关设备

Publications (1)

Publication Number Publication Date
WO2021238636A1 true WO2021238636A1 (zh) 2021-12-02

Family

ID=72204332

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2021/092760 WO2021238636A1 (zh) 2020-05-26 2021-05-10 上传任务的反馈处理方法及相关设备

Country Status (2)

Country Link
CN (1) CN111611044B (zh)
WO (1) WO2021238636A1 (zh)

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114302208A (zh) * 2021-12-23 2022-04-08 北京字跳网络技术有限公司 视频的发布方法、装置、电子设备、存储介质和程序产品

Families Citing this family (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN111611044B (zh) * 2020-05-26 2022-10-25 北京字节跳动网络技术有限公司 上传任务的反馈处理方法及相关设备
CN113010340B (zh) * 2021-03-08 2023-08-08 杭州网易云音乐科技有限公司 反馈问题的处理方法、装置、介质和计算设备

Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN108111341A (zh) * 2017-12-15 2018-06-01 惠州市敦雅科技有限公司 一种故障信息反馈方法及装置
CN109375968A (zh) * 2018-08-28 2019-02-22 苏州浪潮智能软件有限公司 一种图形化可交互的文件上传方法
US20190289045A1 (en) * 2012-10-18 2019-09-19 Tu Orbit Inc. Social networking system and method
CN111611044A (zh) * 2020-05-26 2020-09-01 北京字节跳动网络技术有限公司 上传任务的反馈处理方法及相关设备

Family Cites Families (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN104866172A (zh) * 2015-03-27 2015-08-26 乐视致新电子科技（天津）有限公司 故障反馈方法及故障反馈装置

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20190289045A1 (en) * 2012-10-18 2019-09-19 Tu Orbit Inc. Social networking system and method
CN108111341A (zh) * 2017-12-15 2018-06-01 惠州市敦雅科技有限公司 一种故障信息反馈方法及装置
CN109375968A (zh) * 2018-08-28 2019-02-22 苏州浪潮智能软件有限公司 一种图形化可交互的文件上传方法
CN111611044A (zh) * 2020-05-26 2020-09-01 北京字节跳动网络技术有限公司 上传任务的反馈处理方法及相关设备

Cited By (1)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN114302208A (zh) * 2021-12-23 2022-04-08 北京字跳网络技术有限公司 视频的发布方法、装置、电子设备、存储介质和程序产品

Also Published As

Publication number Publication date
CN111611044B (zh) 2022-10-25
CN111611044A (zh) 2020-09-01

Similar Documents

Publication Publication Date Title
WO2021238636A1 (zh) 上传任务的反馈处理方法及相关设备
US20190306278A1 (en) Determining whether to perform requests at a server or at a client device based on resources provided by the client device
US11704177B2 (en) Session triage and remediation systems and methods
US10397165B2 (en) Techniques for reliable messaging for an intermediary in a network communication environment
WO2021135626A1 (zh) 菜单项选择方法、装置、可读介质及电子设备
US11870741B2 (en) Systems and methods for a metadata driven integration of chatbot systems into back-end application services
CN112162965B (zh) 一种日志数据处理的方法、装置、计算机设备及存储介质
JP2014157613A (ja) ネットワークを介して１つのデバイスから別のデバイスへファイルを送信すること
US20150106723A1 (en) Tools for locating, curating, editing, and using content of an online library
CN111752793A (zh) 系统异常的监控方法、装置、计算机设备及存储介质
WO2021082693A1 (zh) 网页图像加载时长的获取方法、装置及电子设备
CN110442519B (zh) 一种崩溃文件处理方法、装置、电子设备及存储介质
CN109408754B (zh) 网页操作数据的处理方法、装置、电子设备及存储介质
EP3126961A1 (en) Monitoring of node.js applications
WO2021129335A1 (zh) 操作监控方法及装置、操作分析方法及装置
WO2021082600A1 (zh) 网页图像的监控方法、装置、电子设备及计算机可读存储介质
EP4107635A1 (en) Proactive learning of network software problems
CN112083853A (zh) 账号举报方法、审核方法、装置、电子设备和存储介质
CN113595784A (zh) 网络流量检测方法、装置、设备、存储介质及程序产品
US9648095B2 (en) System and method for processing data feeds
CN110795651A (zh) 用于保存前端数据的方法、装置及电子设备
WO2023001280A1 (zh) 信息处理方法、装置、终端和存储介质
WO2022206287A1 (zh) 商服交互方法、装置、设备及存储介质
WO2021082599A1 (zh) 网页图像的监控方法、装置、电子设备及计算机可读存储介质
WO2020224295A1 (zh) 用于管理信息的方法、装置和系统

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 21813456

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

32PN Ep: public notification in the ep bulletin as address of the adressee cannot be established

Free format text: NOTING OF LOSS OF RIGHTS PURSUANT TO RULE 112(1) EPC (EPO FORM 1205A DATED 24.03.2023)

122 Ep: pct application non-entry in european phase

Ref document number: 21813456

Country of ref document: EP

Kind code of ref document: A1