WO2022206287A1 - 商服交互方法、装置、设备及存储介质 - Google Patents

商服交互方法、装置、设备及存储介质 Download PDF

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Publication number
WO2022206287A1
WO2022206287A1 PCT/CN2022/079359 CN2022079359W WO2022206287A1 WO 2022206287 A1 WO2022206287 A1 WO 2022206287A1 CN 2022079359 W CN2022079359 W CN 2022079359W WO 2022206287 A1 WO2022206287 A1 WO 2022206287A1
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Prior art keywords
account
binding
instant messaging
service
messaging application
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PCT/CN2022/079359
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English (en)
French (fr)
Inventor
卢少勋
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北京有竹居网络技术有限公司
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Publication of WO2022206287A1 publication Critical patent/WO2022206287A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L51/00—User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail
    • H04L51/04—Real-time or near real-time messaging, e.g. instant messaging [IM]
    • H04L51/046—Interoperability with other network applications or services
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0641—Shopping interfaces

Definitions

  • the embodiments of the present disclosure relate to the field of computer technologies, for example, to a business-service interaction method, apparatus, device, and storage medium.
  • Embodiments of the present disclosure provide a business service interaction method, apparatus, device, and storage medium, which can help businesses and hosts solve problems and release operational pressure by accessing intelligent business services.
  • an embodiment of the present disclosure provides a business-service interaction method, including:
  • the binding information page includes at least one second account information and a binding button;
  • the instant messaging application account is bound with the at least one second account.
  • an embodiment of the present disclosure further provides a business service interaction device, including:
  • the binding reminder page display module is configured to display the received binding reminder page in the current interface in response to determining that the instant messaging application account is not bound to the second account of the second application; wherein the binding reminder page includes a binding reminder page. set jump button;
  • the binding information page jumping module is configured to control the current interface to jump to the binding information page in response to detecting the user's click operation on the binding jumping button;
  • the binding information page includes at least one second account number Information and binding buttons;
  • the account binding module is configured to complete the binding of the instant messaging application account and the at least one second account in response to detecting the user's click operation on the binding button.
  • an embodiment of the present disclosure provides an electronic device, the electronic device comprising:
  • storage means arranged to store one or more programs
  • the one or more processing apparatuses When the one or more programs are executed by the one or more processing apparatuses, the one or more processing apparatuses implement the business service interaction method according to the embodiment of the present disclosure.
  • an embodiment of the present disclosure discloses a computer-readable medium on which a computer program is stored, and when the computer program is executed by a processing apparatus, the business-service interaction method according to the embodiment of the present disclosure is implemented.
  • FIG. 1 is a flowchart of a business-service interaction method in an embodiment of the present disclosure
  • 2a is an example diagram of a binding reminder page in an embodiment of the present disclosure
  • FIG. 2b is an example diagram of a binding information page in an embodiment of the present disclosure
  • 2c is an example diagram of an account login page in an embodiment of the present disclosure.
  • 2d is an example diagram of a first account selection page in an embodiment of the present disclosure
  • 2e is an example diagram of a second account selection page in an embodiment of the present disclosure.
  • FIG. 3 is a flowchart of a business service authentication method in an embodiment of the present disclosure
  • FIG. 4 is a schematic structural diagram of a business service interaction device in an embodiment of the present disclosure.
  • FIG. 5 is a schematic structural diagram of an electronic device in an embodiment of the present disclosure.
  • the term “including” and variations thereof are open-ended inclusions, ie, "including but not limited to”.
  • the term “based on” is “based at least in part on.”
  • the term “one embodiment” means “at least one embodiment”; the term “another embodiment” means “at least one additional embodiment”; the term “some embodiments” means “at least some embodiments”. Relevant definitions of other terms will be given in the description below.
  • FIG. 1 is a flowchart of a business-service interaction method provided by an embodiment of the present disclosure.
  • the method may be executed by a business-service interaction device.
  • the device may be composed of hardware and/or software, and may generally be integrated in a business-service interaction function.
  • the device may be an electronic device such as a server, a mobile terminal or a server cluster. As shown in Figure 1, the method includes the following steps:
  • Step 110 If the instant messaging application account is not bound to the second account of the second application, display the received binding reminder page on the current interface.
  • the binding reminder page includes a binding jump button.
  • the binding reminder page can be displayed in the form of message card, applet page or H5 page.
  • the instant messaging application may be regarded as the first application, and the account of the instant messaging application may be regarded as the first account.
  • the second application is an application other than the first application, and the second account is an account corresponding to the other application except the first account.
  • the client in order to realize the business-service interaction, the client, the event monitoring center and the server need to cooperate to realize.
  • the client is installed with an instant messaging application
  • the event monitoring center is used to monitor user events on the client
  • the server is used to process interaction logic
  • the event monitoring center is configured with a binding reminder page.
  • FIG. 2a is an example diagram of a binding reminder page.
  • the binding reminder page includes reminder information and a binding jump button. The reminder information reminds the user to click the binding jump button to jump to the page. change.
  • Step 120 if it is detected that the user clicks the binding jump button, control the current interface to jump to the binding information page.
  • the binding information page includes at least one second account information and a binding button.
  • the second application may be an e-commerce application or a live broadcast application
  • the second account may be a host account or a merchant account registered in the second application.
  • the second account and the instant messaging application account belong to the same user, and are associated through a user identification code, such as an ID card or a mobile phone number.
  • FIG. 2b is an example diagram of a binding information page in an embodiment of the present disclosure. As shown in Figure 2b, on the binding information page, the information of account A, the information of account B, and the binding button, the user can bind with account A and account B by clicking the binding button.
  • Step 130 If the click operation of the user on the binding button is detected, the instant messaging application account is bound with at least one second account.
  • the binding button becomes an unbinding button.
  • the user can click the unbinding button. Unbind from the second account.
  • the binding information page also includes a new button. If the user's click operation on the new button is detected, the current interface is controlled to jump to the account login page; the login information input by the user through the information input box is received, and the user is detected. When the login button is clicked, the instant messaging application account is bound with the newly added second account.
  • the account login page includes an information input box and a login button for the user to input the information of the newly added second account, so as to realize the binding of the instant messaging application account and the newly added second account.
  • Figure 2c is an example diagram of the account login page. As shown in Figure 2c, the account login page includes an account input box and a password or verification code input box. After the user enters the account number and verification code, the instant messaging application account number and new addition can be realized. Binding of the second account.
  • the following steps are further included: if the instant messaging application account is bound to a second account, the first account selection page is displayed on the current interface; the first The account selection page includes a second account number and a button to access business services. If the user's click operation on the button to access business services is detected, the current interface jumps to the business services page.
  • FIG. 2d is an example diagram of a first account selection page in an embodiment of the present disclosure.
  • the first account selection page displays a second account bound with an instant messaging application account and an access provider. After the user clicks the access button, the current interface jumps to the business service page, allowing the user to communicate with the smart business service.
  • the following step is further included: if the instant messaging application account is bound with two or more second accounts, displaying the second account selection page In the current interface; determine the second account selected by the user from the second account list, and detect the user's click operation on the access business service button, then enter the business service authentication process; if the authentication is successful, the current interface jumps to Business page.
  • the second account selection page includes a second account list and a button for accessing business services.
  • FIG. 2e is an example diagram of a second account selection page in an embodiment of the present disclosure.
  • the second account selection page displays a list of second accounts bound to the instant messaging application account and a second account selection page. 2.
  • Access the business service button when the user selects the second account from the second account list and clicks the access business service button, it will enter the business service authentication process for the instant messaging application account. If the authentication is successful, the current interface will jump to the business service.
  • the service page enables users to communicate with smart business services.
  • the received binding reminder page is displayed in the current interface; wherein, the binding reminder page includes a binding jump button; If it is detected that the user clicks on the binding jump button, the current interface is controlled to jump to the binding information page; the binding information page includes at least one second account information and the binding button; The click operation of the button completes the binding of the instant messaging application account with at least one second account.
  • the business service interaction method provided by the embodiment of the present disclosure binds the instant messaging application account to the second account of at least one second application, so that the user communicates with the business service through the instant messaging application, so that by accessing the intelligent business service, help Merchants and anchors solve problems and release operational pressure.
  • FIG. 3 is a flowchart of a business service authentication method provided by an embodiment of the present disclosure. As shown in FIG. 3 , the method includes the following steps:
  • Step 210 setting the service front end to jump to the commercial service application through the address link.
  • the setting service may be an e-commerce service, and the setting service front end may be displayed through a mobile terminal or a desktop computer (PC).
  • the address link may be a hypertext transfer protocol (HyperText Transfer Protocol, http) link.
  • http HyperText Transfer Protocol
  • the user accesses the setting service front end through a PC or a mobile terminal, and then jumps to the page where the business service application is located through an http link.
  • Step 220 the business service application sends notification information to the instant messaging application to log in to the instant messaging application.
  • Step 230 Set the service front end to obtain the authentication code, and send the authentication code to the commercial service application to initialize the commercial service application.
  • the authentication code includes an instant messaging application identification code, a business service channel identification code, a business identification code, and an instant messaging application verification code.
  • the instant messaging application verification code can be an instant messaging application cookie
  • the instant messaging application identification code can be an instant messaging application ID
  • the business service channel identification code can be a business service channel ID
  • the business identification code can be a business ID (such as an anchor ID or a store ID).
  • the process of setting the service front end to obtain the authentication code may be: setting the service back end to obtain the instant messaging application verification code, and sending the instant messaging application verification code to the setting service front end; setting the service front end based on the instant messaging application verification code, instant messaging application identification code, business service channel identification code and business identification code to generate authentication code.
  • the setting service backend After logging into the instant messaging application, acquires the instant messaging application cookie, and sends the instant messaging application cookie to the setting service frontend. Set the service front end to send the instant messaging application cookie, instant messaging application ID, business service channel ID and business ID to the business service application to initialize the business service application.
  • multiple authentication codes are used for authentication, which can prevent being attacked, thereby ensuring confidentiality and integrity in the process of data transmission.
  • Step 240 the business service application generates a first authentication token according to the authentication code, and sends the first authentication token and the instant messaging application authentication code to the setting service backend.
  • the first authentication token may be tokenParam.
  • a first authentication token is generated according to the received instant messaging application cookie, instant messaging application ID, commercial service channel ID and service ID, and the first authentication token and The instant messaging application cookie is sent to the settings service backend.
  • Step 250 Set the service backend to authenticate the first authentication token and the instant messaging application verification code, and return the authentication result to the business service application.
  • the authentication result may be authentication success or authentication failure.
  • the following steps are also included: if the authentication result is successful, the commercial service application generates a commercial service uniform resource locator (URL) and a second authentication order card, and load the business service page into the interface of the instant messaging application according to the URL and the second authentication token.
  • URL commercial service uniform resource locator
  • the authentication failure information is displayed on the business service page.
  • the service front end is set to jump to the commercial service application through the address link; the commercial service application sends notification information to the instant messaging application to log in to the instant messaging application; the service front end is set to obtain the authentication code, and the authentication
  • the authorization code is sent to the commercial service application to initialize the commercial service application; the authentication code includes the instant messaging application identification code, the business service channel identification code, the business identification code and the instant messaging application verification code; the business service application generates the first authentication token, and send the first authentication token and the instant messaging application verification code to the setting service backend; the setting service backend authenticates the first authentication token and the instant messaging application verification code, and Return the authentication result to the business service application.
  • FIG. 4 is a schematic structural diagram of a business service interaction device disclosed in an embodiment of the present disclosure. As shown in FIG. 4 , the device includes:
  • the binding reminder page display module 410 is configured to display the received binding reminder page in the current interface when the instant messaging application account is not bound to the second account of the second application; wherein the binding reminder page includes a binding jumper turn button;
  • the binding information page jumping module 420 is configured to control the current interface to jump to the binding information page when detecting the user's click operation on the binding jumping button;
  • the binding information page includes at least one second account information and a bind button;
  • the account binding module 430 is configured to complete the binding of the instant messaging application account and the at least one second account when the user's click operation on the binding button is detected.
  • the binding information page further includes a new button
  • the business service interaction device further includes: an account login page, which is set to:
  • the current interface is controlled to jump to the account login page;
  • the account login page includes an information input box and a login button;
  • the business service interaction device further includes: a first account selection page display module, set to:
  • the first account selection page is displayed on the current interface; the first account selection page includes the second account and the access business service button;
  • the business service interaction device further includes: a second account selection page is displayed, which is set to:
  • the second account selection page is displayed on the current interface; the second account selection page includes the second account list and the access business service button;
  • the commercial service interaction device further includes: a commercial service authentication module, which is set to:
  • the business service application sends notification information to the instant messaging application to log in to the instant messaging application;
  • the authentication code includes the instant messaging application identification code, business service channel identification code, business identification code and instant messaging application verification code;
  • the business service application generates a first authentication token according to the authentication code, and sends the first authentication token and the instant messaging application verification code to the setting service backend;
  • the business service authentication module is also set to:
  • the service front end is set to generate an authentication code based on the instant messaging application verification code, the instant messaging application identification code, the business service channel identification code and the business identification code.
  • the business service interaction device further includes: a second authentication token generation module, set to:
  • the commercial service application When the authentication result is successful, the commercial service application generates a commercial service uniform resource locator URL and a second authentication token;
  • the above-mentioned apparatus can execute the methods provided by all the foregoing embodiments of the present disclosure, and has corresponding functional modules and beneficial effects for executing the above-mentioned methods.
  • the above-mentioned apparatus can execute the methods provided by all the foregoing embodiments of the present disclosure, and has corresponding functional modules and beneficial effects for executing the above-mentioned methods.
  • FIG. 5 it shows a schematic structural diagram of an electronic device 300 suitable for implementing an embodiment of the present disclosure.
  • the electronic devices in the embodiments of the present disclosure may include, but are not limited to, such as mobile phones, notebook computers, digital broadcast receivers, PDAs (personal digital assistants), PADs (tablets), PMPs (portable multimedia players), vehicle-mounted terminals (eg, Mobile terminals such as in-vehicle navigation terminals), etc., and stationary terminals such as digital TVs, desktop computers, etc., or various forms of servers, such as stand-alone servers or server clusters.
  • the electronic device shown in FIG. 5 is only an example, and should not impose any limitation on the function and scope of use of the embodiments of the present disclosure.
  • the electronic device 300 may include a processing device (eg, a central processing unit, a graphics processor, etc.) 301, which may be loaded into a random A program in the storage device (RAM) 303 is accessed to perform various appropriate actions and processes.
  • RAM storage device
  • various programs and data required for the operation of the electronic device 300 are also stored.
  • the processing device 301, the ROM 302, and the RAM 303 are connected to each other through a bus 304.
  • An input/output (I/O) interface 305 is also connected to bus 304 .
  • the following devices may be connected to the I/O interface 305: input devices 306 including, for example, a touch screen, touchpad, keyboard, mouse, camera, microphone, accelerometer, gyroscope, etc.; including, for example, a liquid crystal display (LCD), speakers, vibration An output device 307 of a computer, etc.; a storage device 308 including, for example, a magnetic tape, a hard disk, etc.; and a communication device 309. Communication means 309 may allow electronic device 300 to communicate wirelessly or by wire with other devices to exchange data.
  • FIG. 5 shows electronic device 300 having various means, it should be understood that not all of the illustrated means are required to be implemented or provided. More or fewer devices may alternatively be implemented or provided.
  • embodiments of the present disclosure include a computer program product comprising a computer program carried on a computer-readable medium, the computer program containing program code arranged to perform a recommended method of words.
  • the computer program may be downloaded and installed from the network via the communication device 309, or from the storage device 305, or from the ROM 302.
  • the processing device 301 When the computer program is executed by the processing device 301, the above-mentioned functions defined in the methods of the embodiments of the present disclosure are executed.
  • the computer-readable medium mentioned above in the present disclosure may be a computer-readable signal medium or a computer-readable storage medium, or any combination of the above two.
  • the computer readable storage medium can be, for example, but not limited to, an electrical, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus or device, or a combination of any of the above. More specific examples of computer readable storage media may include, but are not limited to, electrical connections having one or more wires, portable computer disks, hard disks, random access memory (RAM), read only memory (ROM), erasable Programmable read only memory (EPROM or flash memory), optical fiber, portable compact disk read only memory (CD-ROM), optical storage devices, magnetic storage devices, or any suitable combination of the above.
  • a computer-readable storage medium may be any tangible medium that contains or stores a program that can be used by or in conjunction with an instruction execution system, apparatus, or device.
  • a computer-readable signal medium may include a data signal propagated in baseband or as part of a carrier wave with computer-readable program code embodied thereon. Such propagated data signals may take a variety of forms, including but not limited to electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • a computer-readable signal medium can also be any computer-readable medium other than a computer-readable storage medium that can transmit, propagate, or transport the program for use by or in connection with the instruction execution system, apparatus, or device .
  • Program code embodied on a computer readable medium may be transmitted using any suitable medium including, but not limited to, electrical wire, optical fiber cable, RF (radio frequency), etc., or any suitable combination of the foregoing.
  • the client and server can use any currently known or future developed network protocol such as HTTP (HyperText Transfer Protocol) to communicate, and can communicate with digital data in any form or medium Communication (eg, a communication network) interconnects.
  • HTTP HyperText Transfer Protocol
  • Examples of communication networks include local area networks (“LAN”), wide area networks (“WAN”), the Internet (eg, the Internet), and peer-to-peer networks (eg, ad hoc peer-to-peer networks), as well as any currently known or future development network of.
  • the above-mentioned computer-readable medium may be included in the above-mentioned electronic device; or may exist alone without being assembled into the electronic device.
  • the above-mentioned computer-readable medium carries one or more programs, and when the above-mentioned one or more programs are executed by the electronic device, the electronic device makes the electronic device: if the instant messaging application account is not bound to the second account of the second application, it will receive The binding reminder page is displayed in the current interface; wherein, the binding reminder page includes a binding jump button; if the user's click operation on the binding jump button is detected, the current interface is controlled to jump to the binding jump button.
  • the binding information page includes at least one second account information and a binding button; if a click operation of the binding button by the user is detected, the instant messaging application account is linked to the at least one second account. Account binding is complete.
  • Computer program code for performing operations of the present disclosure may be written in one or more programming languages, including but not limited to object-oriented programming languages—such as Java, Smalltalk, C++, and This includes conventional procedural programming languages - such as the "C" language or similar programming languages.
  • the program code may execute entirely on the user's computer, partly on the user's computer, as a stand-alone software package, partly on the user's computer and partly on a remote computer, or entirely on the remote computer or server.
  • the remote computer may be connected to the user's computer through any kind of network, including a local area network (LAN) or a wide area network (WAN), or may be connected to an external computer (eg, using an Internet service provider through Internet connection).
  • LAN local area network
  • WAN wide area network
  • each block in the flowchart or block diagrams may represent a module, segment, or portion of code that contains one or more logical functions for implementing the specified functions executable instructions.
  • the functions noted in the blocks may occur out of the order noted in the figures. For example, two blocks shown in succession may, in fact, be executed substantially concurrently, or the blocks may sometimes be executed in the reverse order, depending upon the functionality involved.
  • each block of the block diagrams and/or flowchart illustrations, and combinations of blocks in the block diagrams and/or flowchart illustrations can be implemented in dedicated hardware-based systems that perform the specified functions or operations , or can be implemented in a combination of dedicated hardware and computer instructions.
  • the units involved in the embodiments of the present disclosure may be implemented in a software manner, and may also be implemented in a hardware manner. Among them, the name of the unit does not constitute a limitation of the unit itself under certain circumstances.
  • exemplary types of hardware logic components include: Field Programmable Gate Arrays (FPGAs), Application Specific Integrated Circuits (ASICs), Application Specific Standard Products (ASSPs), Systems on Chips (SOCs), Complex Programmable Logical Devices (CPLDs) and more.
  • FPGAs Field Programmable Gate Arrays
  • ASICs Application Specific Integrated Circuits
  • ASSPs Application Specific Standard Products
  • SOCs Systems on Chips
  • CPLDs Complex Programmable Logical Devices
  • a computer-readable medium may be a tangible medium that may contain or store a program for use by or in connection with the instruction execution system, apparatus or device.
  • the computer-readable medium may be a computer-readable signal medium or a computer-readable storage medium.
  • Computer-readable media may include, but are not limited to, electronic, magnetic, optical, electromagnetic, infrared, or semiconductor systems, devices, or devices, or any suitable combination of the foregoing.
  • computer-readable storage media More specific examples of computer-readable storage media would include one or more wire-based electrical connections, portable computer disks, hard disks, random access memory (RAM), read only memory (ROM), erasable programmable read only memory (EPROM or flash memory), fiber optics, compact disk read only memory (CD-ROM), optical storage, magnetic storage, or any suitable combination of the foregoing.
  • the computer-readable storage medium may be a non-transitory computer-readable storage medium.
  • the embodiments of the present disclosure disclose a business-service interaction method, including:
  • the binding information page includes at least one second account information and a binding button;
  • the instant messaging application account is bound with the at least one second account.
  • the binding information page further includes a new button
  • the account login page includes an information input box and a login button
  • the method further includes:
  • the first account selection page is displayed on the current interface; the first account selection page includes the second account and the access business service button;
  • the current interface In response to detecting that the user clicks the button for accessing the commercial service, the current interface jumps to a commercial service page.
  • the method further includes:
  • a second account selection page is displayed on the current interface; the second account selection page includes the second account list and access business service button;
  • the current interface In response to determining that the authentication is successful, the current interface jumps to a business service page.
  • the way of business service authentication is:
  • the business service application sends notification information to the instant messaging application to log in to the instant messaging application;
  • the setting service front end obtains an authentication code, and sends the authentication code to the commercial service application to initialize the commercial service application;
  • the authentication code includes an instant messaging application identification code, a commercial service channel identification code, business identification code and instant messaging application verification code;
  • the business service application generates a first authentication token according to the authentication code, and sends the first authentication token and the instant messaging application verification code to the setting service backend;
  • the setting service backend authenticates the first authentication token and the instant messaging application verification code, and returns the authentication result to the business service application.
  • the setting service front end to obtain the authentication code includes:
  • the setting service backend obtains the instant messaging application verification code, and sends the instant messaging application verification code to the setting service frontend;
  • the setting service front end generates an authentication code based on the instant messaging application verification code, the instant messaging application identification code, the business service channel identification code and the business identification code.
  • the method further includes:
  • the business service application In response to determining that the authentication result is successful, the business service application generates a business service uniform resource locator URL and a second authentication token;
  • the business service page is loaded into the interface of the instant messaging application according to the URL and the second authentication token.

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Abstract

一种商服交互方法、装置、设备及存储介质。包括：响应于确定即时通讯应用账号未绑定第二应用的第二账号，将接收的绑定提醒页面显示于当前界面中；其中，绑定提醒页面包括绑定跳转按钮；响应于检测到用户对绑定跳转按钮的点击操作，控制当前界面跳转至绑定信息页面；绑定信息页面包括至少一个第二账号信息及绑定按钮；响应于检测到用户对绑定按钮的点击操作，即时通讯应用账号与至少一个第二账号绑定完成。

Description

商服交互方法、装置、设备及存储介质
本申请要求在2021年3月30日提交中国专利局、申请号为202110341256.9的中国专利申请的优先权，该申请的全部内容通过引用结合在本申请中。
技术领域
本公开实施例涉及计算机技术领域，例如涉及一种商服交互方法、装置、设备及存储介质。
背景技术
随着直播电商行业的迅猛发展，直播购物已经变成了人们消费购物的一种重要的生活方式。主播作为商品和用户之间的全新的重要载体，起到的作用越来越重要。商家和主播会通过即时通讯软件向商家反馈各种问题以及进行相应的咨询。目前是通过行业运营人员使用即时通讯软件与商家、主播进行信息传递与服务对接，但由于人力原因沟通效率较低，不能满足商家和主播的使用体验。
发明内容
本公开实施例提供一种商服交互方法、装置、设备及存储介质，通过接入智能商服，帮助商家和主播解决问题，释放运营压力。
第一方面，本公开实施例提供了一种商服交互方法，包括：
响应于确定即时通讯应用账号未绑定第二应用的第二账号，将接收的绑定提醒页面显示于当前界面中；其中，所述绑定提醒页面包括绑定跳转按钮；
响应于检测到用户对所述绑定跳转按钮的点击操作，控制当前界面跳转至绑定信息页面；所述绑定信息页面包括至少一个第二账号信息及与绑定按钮；
响应于检测到用户对所述绑定按钮的点击操作，所述即时通讯应用账号与所述至少一个第二账号绑定完成。
第二方面，本公开实施例还提供了一种商服交互装置，包括：
绑定提醒页面显示模块，设置为响应于确定即时通讯应用账号未绑定第二应用的第二账号，将接收的绑定提醒页面显示于当前界面中；其中，所述绑定提醒页面包括绑定跳转按钮；
绑定信息页面跳转模块，设置为响应于检测到用户对所述绑定跳转按钮的点击操作，控制当前界面跳转至绑定信息页面；所述绑定信息页面包括至少一个第二账号信息及与绑定按钮；
账号绑定模块，设置为响应于检测到用户对所述绑定按钮的点击操作，所述即时通讯应用账号与所述至少一个第二账号绑定完成。
第三方面，本公开实施例提供了一种电子设备，所述电子设备包括：
一个或多个处理装置；
存储装置，设置为存储一个或多个程序；
当所述一个或多个程序被所述一个或多个处理装置执行，使得所述一个或多个处理装置实现如本公开实施例所述的商服交互方法。
第四方面，本公开实施例公开了一种计算机可读介质，其上存储有计算机程序所述计算机程序被处理装置执行时实现如本公开实施例所述的商服交互方法。
附图说明
图1是本公开实施例中的一种商服交互方法的流程图；
图2a是本公开实施例中的绑定提醒页面的示例图；
图2b是本公开实施例中的绑定信息页面的示例图；
图2c是本公开实施例中的账号登录页面的示例图；
图2d是本公开实施例中的第一账户选择页面的示例图；
图2e是本公开实施例中的第二账户选择页面的示例图；
图3是本公开实施例中的一种商服鉴权方法的流程图；
图4是本公开实施例中的一种商服交互装置的结构示意图；
图5是本公开实施例中的一种电子设备的结构示意图。
具体实施方式
下面将参照附图更详细地描述本公开的实施例。虽然附图中显示了本公开的某些实施例，然而应当理解的是，本公开可以通过多种形式来实现，而且不应该被解释为限于这里阐述的实施例，相反提供这些实施例是为了更加透彻和完整地理解本公开。应当理解的是，本公开的附图及实施例仅用于示例性作用，并非用于限制本公开的保护范围。
应当理解，本公开的方法实施方式中记载的多个步骤可以按照不同的顺序执行，和/或并行执行。此外，方法实施方式可以包括附加的步骤和/或省略执行示出的步骤。本公开的范围在此方面不受限制。
本文使用的术语“包括”及其变形是开放性包括，即“包括但不限于”。术语“基于”是“至少部分地基于”。术语“一个实施例”表示“至少一个实施例”；术语“另一实施例”表示“至少一个另外的实施例”；术语“一些实施例”表示“至少一些实施例”。其他术语的相关定义将在下文描述中给出。
需要注意，本公开中提及的“第一”、“第二”等概念仅用于对不同的装置、模块或单元进行区分，并非用于限定这些装置、模块或单元所执行的功能的顺序或者相互依存关系。
需要注意，本公开中提及的“一个”、“多个”的修饰是示意性而非限制性的，本领域技术人员应当理解，除非在上下文另有明确指出，否则应该理解为“一个或多个”。
本公开实施方式中的多个装置之间所交互的消息或者信息的名称仅用于说明性的目的，而并不是用于对这些消息或信息的范围进行限制。
图1为本公开实施例提供的一种商服交互方法的流程图，该方法可以由商服交互装置来执行，该装置可由硬件和/或软件组成，并一般可集成在具有商服交互功能的设备中，该设备可以是服务器、移动终端或服务器集群等电子设备。如图1所示，该方法包括如下步骤：
步骤110，若即时通讯应用账号未绑定第二应用的第二账号，则将接收的绑定提醒页面显示于当前界面中。
其中，绑定提醒页面包括绑定跳转按钮。绑定提醒页面可以以消息卡片、小程序页面或者H5页面的形式展示。例如，即时通讯应用可以看作是第一应用，即时通讯应用的账号可以看作第一账号。第二应用是除第一应用之外的其他应用，第二账号是除第一账号之外的其他应用所对应的账号。
本实施例中，为了实现商服交互，需要客户端、事件监测中心及服务端配合实现。其中，客户端安装有即时通讯应用，事件监测中心用于对客户端的用户事件进行监测，服务端用于处理交互逻辑，且向事件监测中心配置绑定提醒页面。
例如，用户通过客户端登录即时通讯应用，事件监测中心监测到即时通讯应用账号未绑定第二应用的第二账号，则向客户端发送绑定提醒页面。客户端接收到绑定提醒页面时，将该绑定提醒页面显示于当前界面中。示例性的，图2a为绑定提醒页面的示例图，如图2a所示，绑定提醒页面包含提醒信息以及绑定跳转按钮，提醒信息中提醒用户通过点击绑定跳转按钮进行页面跳转。
步骤120，若检测到用户对绑定跳转按钮的点击操作，则控制当前界面跳转至绑定信息页面。
其中，绑定信息页面包括至少一个第二账号信息及与绑定按钮。本应用场景下，第二应用可以是电商应用或者直播应用，第二账号可以是在第二应用中注册的主播账号或者商家账号。第二账号和即时通讯应用账号属于同一个用户，通过用户身份标识码关联，如身份证或者手机号等。
例如，若检测到用户对绑定跳转按钮的点击操作，事件监测中心监测到用户的点击操作时，获取即时通讯应用账号携带的用户身份标识码，基于用户身份标识码向服务端获取至少一个第二账号，并基于第二账号信息生成绑定信息页面，最后将绑定信息页面发送至客户端，使得客户端当前界面由绑定提醒页面跳转至绑定信息页面。示例性的，图2b是本公开实施例中的绑定信息页面的示例图。如图2b所示，绑定信息页面账号A的信息以及账号B的信息以及绑定按钮，用户通过点击绑定按钮，与账号A和账号B进行绑定。
步骤130，若检测到用户对绑定按钮的点击操作，则即时通讯应用账号与至少一个第二账号绑定完成。
本实施例中，若用户点击了绑定按钮，则即时通讯应用账号与第二账号完成绑定，且绑定按钮变为解绑按钮，当用户不再绑定时，可以通过点击解绑按钮与第二账号实现解绑。
例如，绑定信息页面还包括新增按钮，若检测到用户对新增按钮的点击操作，则控制当前界面跳转至账号登录页面；接收用户通过信息输入框输入的登录信息，并检测到用户对登录按钮的点击操作时，即时通讯应用账号与新增的第二账号绑定完成。
其中，账号登录页面包括信息输入框和登录按钮，用于用户输入新增的第二账号信息，以实现即时通讯应用账号与新增的第二账号的绑定。示例性的。图2c是账号登录页面的示例图，如图2c所示，账号登录页面包括账号输入框及密码或者验证码输入框，当用户输入账号及验证码后，就可以实现即时通讯应用账号与新增的第二账号的绑定。
例如，在即时通讯应用账号与至少一个第二账号绑定完成之后，还包括如下步骤：若即时通讯应用账号与一个第二账号绑定，则将第一账户选择页面显示于当前界面；第一账户选择页面包括第二账号及访问商服按钮，若检测到用户对访问商服按钮的点击操作，则当前界面跳转至商服页面。
示例性的，图2d为本公开实施例中的第一账户选择页面的示例图，如图2d所示，第一账户选择页面中显示有与即时通讯应用账号绑定的第二账号以及访问商服按钮，当用户点击访问商服按钮后，当前界面跳转至商服页面，使得用户与智能商服进行沟通。
例如，在即时通讯应用账号与至少一个第二账号绑定完成之后，还包括如下步骤：若即时通讯应用账号与两个或者两个以上的第二账号绑定，则将第二账户选择页面显示于当前界面；确定用户从第二账号列表选择的第二账号，并检测到用户对访问商服按钮的点击操作时，则进入商服鉴权流程；若鉴权成功，则当前界面跳转至商服页面。
其中，第二账户选择页面包括第二账号列表及访问商服按钮。
示例性的，图2e为本公开实施例中的第二账户选择页面的示例图，如图2e所示，第二账户选择页面中显示有与即时通讯应用账号绑定的第二账号列表以及第二访问商服按钮，当用户从第二账号列表选择第二账号并点击访问商服按钮后，进入对即使通讯应用账号的商服鉴权流程，若鉴权成功，则当前界面跳转至商服页面，使得用户与智能商服进行沟通。
本公开实施例的技术方案，若即时通讯应用账号未绑定第二应用的第二账号，将接收的绑定提醒页面显示于当前界面中；其中，绑定提醒页面包括绑定跳转按钮；若检测到用户对绑定跳转按钮的点击操作，则控制当前界面跳转至绑定信息页面；绑定信息页面包括至少一个第二账号信息及与绑定按钮；若检测到用户对绑定按钮的点击操作，即时通讯应用账号与至少一个第二账号绑定完成。本公开实施例提供的商服交互方法，将即时通讯应用账号与至少一个第二应用的第二账号绑定，使得用户通过即时通讯应用与商服进行沟通，从而通过接入智能商服，帮助商家和主播解决问题，释放运营压力。
图3是本公开实施例提供的一种商服鉴权方法的流程图，如图3所示，该方法包括如下步骤：
步骤210，设定服务前端通过地址链接跳转至商服应用。
其中，设定服务可以是电商服务，设定服务前端可以通过移动终端或者台式电脑(PC)进行展示。地址链接可以是超文本传输协议(HyperText Transfer Protocol，http)链接。本实施例中，用户通过PC或者移动终端访问设定服务前端，然后通过http链接跳转至商服应用所在的页面。
步骤220，商服应用向即时通讯应用发送通知信息，以登录即时通讯应用。
步骤230，设定服务前端获取鉴权码，并将鉴权码发送至商服应用，以初始化商服应用。
其中，鉴权码包括即时通讯应用标识码、商服渠道标识码、业务标识码及即时通讯应用验证码。即时通讯应用验证码可以是即时通讯应用cookie，即时通讯应用标识码可以是即时通讯应用ID，商服渠道标识码可以是商服渠道ID，业务标识码可以是业务ID(如主播ID或者店铺ID)。
例如，设定服务前端获取鉴权码的过程可以是，设定服务后端获取即时通讯应用验证码，并将即时通讯应用验证码发送至设定服务前端；设定服务前端基于即时通讯应用验证码、即时通讯应用标识码、商服渠道标识码及业务标识码生成鉴权码。
本实施例中，在登录即时通讯应用后，设定服务后端获取即时通讯应用cookie，并将即时通讯应用cookie发送至设定服务前端。设定服务前端将即时通讯应用cookie、即时通讯应用ID、商服渠道ID及业务ID发送至商服应用，以初始化商服应用。本实施例采用多个鉴权码进行鉴权，可以防止被攻击，从而保证数据传递过程中的保密性和完整性。
步骤240，商服应用根据鉴权码生成第一鉴权令牌，并将第一鉴权令牌和即时通讯应用验证码发送至设定服务后端。
其中，第一鉴权令牌可以是tokenParam。本实施例中，商服应用初始化完成后，根据接收到的即时通讯应用cookie、即时通讯应用ID、商服渠道ID及业务ID生成第一鉴权令牌，并将第一鉴权令牌和即时通讯应用cookie发送至设定服务后端。
步骤250，设定服务后端对第一鉴权令牌和即时通讯应用验证码进行鉴权，并将鉴权结果返回至商服应用。
其中，鉴权结果可以是鉴权成功或者鉴权失败。设定服务后端对第一鉴权令牌和即时通讯应用cookie进行鉴权后，获得鉴权结果，并将鉴权结果发送至商服应用，使得商服应用根据鉴权结果执行相应的操作。
例如，在将鉴权结果返回至商服应用之后，还包括如下步骤：若鉴权结果为成功，则商服应用生成商服统一资源定位符(uniform resource locator，URL)及第二鉴权令牌，根据URL和第二鉴权令牌将商服页面加载于即时通讯应用的界面中。
商服页面加载于即时通讯应用的界面中后，用户就可以通过即时通讯应用与智能客户进行交流。帮助商家和主播解决问题，释放运营压力。
本实施例中，若鉴权失败，则在商服页面中显示鉴权失败的信息。
本实施例的技术方案，设定服务前端通过地址链接跳转至商服应用；商服应用向即时通讯应用发送通知信息，以登录即时通讯应用；设定服务前端获取鉴权码，并将鉴权码发送至商服应用，以初始化商服应用；鉴权码包括即时通讯应用标识码、商服渠道标识码、业务标识码及即时通讯应用验证码；商服应用根据鉴权码生成第一鉴权令牌，并将第一鉴权令牌和即时通讯应用验证码发送至设定服务后端；设定服务后端对第一鉴权令牌和即时通讯应用验证码进行鉴权，并将鉴权结果返回至商服应用。采用多个鉴权码进行鉴权，可以防止被攻击，从而保证数据传递过程中的保密性和完整性。
图4是本公开实施例公开的一种商服交互装置的结构示意图，如图4所示，该装置包括：
绑定提醒页面显示模块410，设置为当即时通讯应用账号未绑定第二应用的第二账号时，将接收的绑定提醒页面显示于当前界面中；其中，绑定提醒页面包括绑定跳转按钮；
绑定信息页面跳转模块420，设置为当检测到用户对绑定跳转按钮的点击操作时，控制当前界面跳转至绑定信息页面；绑定信息页面包括至少一个第二账号信息及与绑定按钮；
账号绑定模块430，设置为当检测到用户对绑定按钮的点击操作时，即时通讯应用账号与至少一个第二账号绑定完成。
例如，绑定信息页面还包括新增按钮；商服交互装置还包括：账号登录页面，设置为：
若检测到用户对新增按钮的点击操作，则控制当前界面跳转至账号登录页面；账号登录页面包括信息输入框和登录按钮；
接收用户通过信息输入框输入的登录信息，并检测到用户对登录按钮的点击操作时，即时通讯应用账号与新增的第二账号绑定完成。
例如，商服交互装置还包括：第一账户选择页面显示模块，设置为：
若即时通讯应用账号与一个第二账号绑定，则将第一账户选择页面显示于当前界面；第一账户选择页面包括第二账号及访问商服按钮；
若检测到用户对访问商服按钮的点击操作，则当前界面跳转至商服页面。
例如，商服交互装置还包括：第二账户选择页面显示，设置为：
若即时通讯应用账号与两个或者两个以上的第二账号绑定，则将第二账户选择页面显示于当前界面；第二账户选择页面包括第二账号列表及访问商服按钮；
确定用户从第二账号列表选择的第二账号，并检测到用户对访问商服按钮的点击操作时，则进入商服鉴权流程；
若鉴权成功，则当前界面跳转至商服页面。
例如，商服交互装置还包括：商服鉴权模块，设置为：
设定服务前端通过地址链接跳转至商服应用；
商服应用向即时通讯应用发送通知信息，以登录即时通讯应用；
设定服务前端获取鉴权码，并将鉴权码发送至商服应用，以初始化商服应用；鉴权码包括即时通讯应用标识码、商服渠道标识码、业务标识码及即时通讯应用验证码；
商服应用根据鉴权码生成第一鉴权令牌，并将第一鉴权令牌和即时通讯应用验证码发送至设定服务后端；
设定服务后端对第一鉴权令牌和即时通讯应用验证码进行鉴权，并将鉴权结果返回至商服应用。
例如，商服鉴权模块，还设置为：
设定服务后端获取即时通讯应用验证码，并将即时通讯应用验证码发送至设定服务前端；
设定服务前端基于即时通讯应用验证码、即时通讯应用标识码、商服渠道标识码及业务标识码生成鉴权码。
例如，商服交互装置还包括：第二鉴权令牌生成模块，设置为：
当鉴权结果为成功时，商服应用生成商服统一资源定位符URL及第二鉴权令牌；
根据URL和第二鉴权令牌将商服页面加载于即时通讯应用的界面中。
上述装置可执行本公开前述所有实施例所提供的方法，具备执行上述方法相应的功能模块和有益效果。未在本实施例中详尽描述的技术细节，可参见本公开前述所有实施例所提供的方法。
下面参考图5，其示出了适于用来实现本公开实施例的电子设备300的结构示意图。本公开实施例中的电子设备可以包括但不限于诸如移动电话、笔记本电脑、数字广播接收器、PDA(个人数字助理)、PAD(平板电脑)、PMP(便携式多媒体播放器)、车载终端(例如车载导航终端)等等的移动终端以及诸如数字TV、台式计算机等等的固定终端，或者多种形式的服务器，如独立服务器或者服务器集群。图5示出的电子设备仅仅是一个示例，不应对本公开实施例的功能和使用范围带来任何限制。
如图5所示，电子设备300可以包括处理装置(例如中央处理器、图形处理器等)301，其可以根据存储在只读存储装置(ROM)302中的程序或者从存储装置305加载到随机访问存储装置(RAM)303中的程序而执行多种适当的动作和处理。在RAM 303中，还存储有电子设备300操作所需的多种程序和数据。处理装置301、ROM 302以及RAM 303通过总线304彼此相连。输入/输出(I/O)接口305也连接至总线304。
通常，以下装置可以连接至I/O接口305：包括例如触摸屏、触摸板、键盘、鼠标、摄像头、麦克风、加速度计、陀螺仪等的输入装置306；包括例如液晶显示器(LCD)、扬声器、振动器等的输出装置307；包括例如磁带、硬盘等的存储装置308；以及通信装置309。通信 装置309可以允许电子设备300与其他设备进行无线或有线通信以交换数据。虽然图5示出了具有多种装置的电子设备300，但是应理解的是，并不要求实施或具备所有示出的装置。可以替代地实施或具备更多或更少的装置。
例如，根据本公开的实施例，上文参考流程图描述的过程可以被实现为计算机软件程序。例如，本公开的实施例包括一种计算机程序产品，其包括承载在计算机可读介质上的计算机程序，该计算机程序包含设置为执行词语的推荐方法的程序代码。在这样的实施例中，该计算机程序可以通过通信装置309从网络上被下载和安装，或者从存储装置305被安装，或者从ROM 302被安装。在该计算机程序被处理装置301执行时，执行本公开实施例的方法中限定的上述功能。
需要说明的是，本公开上述的计算机可读介质可以是计算机可读信号介质或者计算机可读存储介质或者是上述两者的任意组合。计算机可读存储介质例如可以是——但不限于——电、磁、光、电磁、红外线、或半导体的系统、装置或器件，或者任意以上的组合。计算机可读存储介质的更具体的例子可以包括但不限于：具有一个或多个导线的电连接、便携式计算机磁盘、硬盘、随机访问存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本公开中，计算机可读存储介质可以是任何包含或存储程序的有形介质，该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。而在本公开中，计算机可读信号介质可以包括在基带中或者作为载波一部分传播的数据信号，其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式，包括但不限于电磁信号、光信号或上述的任意合适的组合。计算机可读信号介质还可以是计算机可读存储介质以外的任何计算机可读介质，该计算机可读信号介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。计算机可读介质上包含的程序代码可以用任何适当的介质传输，包括但不限于：电线、光缆、RF(射频)等等，或者上述的任意合适的组合。
在一些实施方式中，客户端、服务器可以利用诸如HTTP(HyperText Transfer Protocol，超文本传输协议)之类的任何当前已知或未来研发的网络协议进行通信，并且可以与任意形式或介质的数字数据通信(例如，通信网络)互连。通信网络的示例包括局域网(“LAN”)，广域网(“WAN”)，网际网(例如，互联网)以及端对端网络(例如，ad hoc端对端网络)，以及任何当前已知或未来研发的网络。
上述计算机可读介质可以是上述电子设备中所包含的；也可以是单独存在，而未装配入该电子设备中。
上述计算机可读介质承载有一个或者多个程序，当上述一个或者多个程序被该电子设备执行时，使得该电子设备：若即时通讯应用账号未绑定第二应用的第二账号，将接收的绑定提醒页面显示于当前界面中；其中，所述绑定提醒页面包括绑定跳转按钮；若检测到用户对所述绑定跳转按钮的点击操作，则控制当前界面跳转至绑定信息页面；所述绑定信息页面包括至少一个第二账号信息及与绑定按钮；若检测到用户对所述绑定按钮的点击操作，所述即时通讯应用账号与所述至少一个第二账号绑定完成。
可以以一种或多种程序设计语言或其组合来编写用于执行本公开的操作的计算机程序代码，上述程序设计语言包括但不限于面向对象的程序设计语言—诸如Java、Smalltalk、C++， 还包括常规的过程式程序设计语言—诸如“C”语言或类似的程序设计语言。程序代码可以完全地在用户计算机上执行、部分地在用户计算机上执行、作为一个独立的软件包执行、部分在用户计算机上部分在远程计算机上执行、或者完全在远程计算机或服务器上执行。在涉及远程计算机的情形中，远程计算机可以通过任意种类的网络——包括局域网(LAN)或广域网(WAN)—连接到用户计算机，或者，可以连接到外部计算机(例如利用因特网服务提供商来通过因特网连接)。
附图中的流程图和框图，图示了按照本公开多种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分，该模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意，在有些作为替换的实现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个接连地表示的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这依所涉及的功能而定。也要注意的是，框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以用执行规定的功能或操作的专用的基于硬件的系统来实现，或者可以用专用硬件与计算机指令的组合来实现。
描述于本公开实施例中所涉及到的单元可以通过软件的方式实现，也可以通过硬件的方式来实现。其中，单元的名称在某种情况下并不构成对该单元本身的限定。
本文中以上描述的功能可以至少部分地由一个或多个硬件逻辑部件来执行。例如，非限制性地，可以使用的示范类型的硬件逻辑部件包括：现场可编程门阵列(FPGA)、专用集成电路(ASIC)、专用标准产品(ASSP)、片上系统(SOC)、复杂可编程逻辑设备(CPLD)等等。
在本公开的上下文中，计算机可读介质可以是有形的介质，其可以包含或存储以供指令执行系统、装置或设备使用或与指令执行系统、装置或设备结合地使用的程序。计算机可读介质可以是计算机可读信号介质或计算机可读储存介质。计算机可读介质可以包括但不限于电子的、磁性的、光学的、电磁的、红外的、或半导体系统、装置或设备，或者上述内容的任何合适组合。计算机可读存储介质的更具体示例会包括基于一个或多个线的电气连接、便携式计算机盘、硬盘、随机存取存储器(RAM)、只读存储器(ROM)、可擦除可编程只读存储器(EPROM或快闪存储器)、光纤、便捷式紧凑盘只读存储器(CD-ROM)、光学储存设备、磁储存设备、或上述内容的任何合适组合。例如，计算机可读存储介质可以是非暂态计算机可读存储介质。
根据本公开实施例的一个或多个实施例，本公开实施例公开了一种商服交互方法，包括：
响应于确定即时通讯应用账号未绑定第二应用的第二账号，将接收的绑定提醒页面显示于当前界面中；其中，所述绑定提醒页面包括绑定跳转按钮；
响应于检测到用户对所述绑定跳转按钮的点击操作，控制当前界面跳转至绑定信息页面；所述绑定信息页面包括至少一个第二账号信息及与绑定按钮；
响应于检测到用户对所述绑定按钮的点击操作，所述即时通讯应用账号与所述至少一个第二账号绑定完成。
例如，所述绑定信息页面还包括新增按钮；
响应于检测到用户对所述新增按钮的点击操作，控制当前界面跳转至账号登录页面；所述账号登录页面包括信息输入框和登录按钮；
接收用户通过所述信息输入框输入的登录信息，并检测到用户对所述登录按钮的点击操作时，所述即时通讯应用账号与新增的第二账号绑定完成。
例如，在所述即时通讯应用账号与所述至少一个第二账号绑定完成之后，还包括：
响应于确定所述即时通讯应用账号与一个第二账号绑定，将第一账户选择页面显示于当前界面；所述第一账户选择页面包括所述第二账号及访问商服按钮；
响应于检测到用户对所述访问商服按钮的点击操作，所述当前界面跳转至商服页面。
例如，在所述即时通讯应用账号与所述至少一个第二账号绑定完成之后，还包括：
响应于确定所述即时通讯应用账号与两个或者两个以上的第二账号绑定，将第二账户选择页面显示于当前界面；所述第二账户选择页面包括所述第二账号列表及访问商服按钮；
确定用户从所述第二账号列表选择的第二账号，并检测到用户对所述访问商服按钮的点击操作时，则进入商服鉴权流程；
响应于确定鉴权成功，所述当前界面跳转至商服页面。
例如，商服鉴权的方式为：
设定服务前端通过地址链接跳转至商服应用；
商服应用向即时通讯应用发送通知信息，以登录所述即时通讯应用；
所述设定服务前端获取鉴权码，并将所述鉴权码发送至所述商服应用，以初始化所述商服应用；所述鉴权码包括即时通讯应用标识码、商服渠道标识码、业务标识码及即时通讯应用验证码；
所述商服应用根据所述鉴权码生成第一鉴权令牌，并将所述第一鉴权令牌和所述即时通讯应用验证码发送至设定服务后端；
所述设定服务后端对所述第一鉴权令牌和所述即时通讯应用验证码进行鉴权，并将鉴权结果返回至所述商服应用。
例如，所述设定服务前端获取鉴权码，包括：
设定服务后端获取所述即时通讯应用验证码，并将所述即时通讯应用验证码发送至设定服务前端；
所述设定服务前端基于所述即时通讯应用验证码、即时通讯应用标识码、商服渠道标识码及业务标识码生成鉴权码。
例如，在将鉴权结果返回至所述商服应用之后，还包括：
响应于确定鉴权结果为成功，所述商服应用生成商服统一资源定位符URL及第二鉴权令牌；
根据所述URL和所述第二鉴权令牌将商服页面加载于所述即时通讯应用的界面中。

Claims (10)

  1. 一种商服交互方法，包括：
    响应于确定即时通讯应用账号未绑定第二应用的第二账号，将接收的绑定提醒页面显示于当前界面中；其中，所述绑定提醒页面包括绑定跳转按钮；
    响应于检测到用户对所述绑定跳转按钮的点击操作，控制当前界面跳转至绑定信息页面；所述绑定信息页面包括至少一个第二账号信息及与绑定按钮；
    响应于检测到用户对所述绑定按钮的点击操作，所述即时通讯应用账号与所述至少一个第二账号绑定完成。
  2. 根据权利要求1所述的方法，其中，所述绑定信息页面还包括新增按钮；
    响应于检测到用户对所述新增按钮的点击操作，控制当前界面跳转至账号登录页面；所述账号登录页面包括信息输入框和登录按钮；
    接收用户通过所述信息输入框输入的登录信息，并检测到用户对所述登录按钮的点击操作时，所述即时通讯应用账号与新增的第二账号绑定完成。
  3. 根据权利要求1所述的方法，其中，在所述即时通讯应用账号与所述至少一个第二账号绑定完成之后，还包括：
    响应于确定所述即时通讯应用账号与一个第二账号绑定，将第一账户选择页面显示于当前界面；所述第一账户选择页面包括所述第二账号及访问商服按钮；
    响应于检测到用户对所述访问商服按钮的点击操作，所述当前界面跳转至商服页面。
  4. 根据权利要求1所述的方法，其中，在所述即时通讯应用账号与所述至少一个第二账号绑定完成之后，还包括：
    响应于确定所述即时通讯应用账号与两个或者两个以上的第二账号绑定，将第二账户选择页面显示于当前界面；所述第二账户选择页面包括所述第二账号列表及访问商服按钮；
    确定用户从所述第二账号列表选择的第二账号，并检测到用户对所述访问商服按钮的点击操作时，则进入商服鉴权流程；
    响应于确定鉴权成功，所述当前界面跳转至商服页面。
  5. 根据权利要求4所述的方法，其中，所述商服鉴权的方式为：
    设定服务前端通过地址链接跳转至商服应用；
    商服应用向即时通讯应用发送通知信息，以登录所述即时通讯应用；
    所述设定服务前端获取鉴权码，并将所述鉴权码发送至所述商服应用，以初始化所述商服应用；所述鉴权码包括即时通讯应用标识码、商服渠道标识码、业务标识码及即时通讯应用验证码；
    所述商服应用根据所述鉴权码生成第一鉴权令牌，并将所述第一鉴权令牌和所述即时通讯应用验证码发送至设定服务后端；
    所述设定服务后端对所述第一鉴权令牌和所述即时通讯应用验证码进行鉴权，并将鉴权结果返回至所述商服应用。
  6. 根据权利要求5所述的方法，其中，所述设定服务前端获取鉴权码，包括：
    设定服务后端获取所述即时通讯应用验证码，并将所述即时通讯应用验证码发送至设定服务前端；
    所述设定服务前端基于所述即时通讯应用验证码、即时通讯应用标识码、商服渠道标识码及业务标识码生成鉴权码。
  7. 根据权利要求5所述的方法，其中，在将鉴权结果返回至所述商服应用之后，还包括：
    响应于确定鉴权结果为成功，所述商服应用生成商服统一资源定位符URL及第二鉴权令牌；
    根据所述URL和所述第二鉴权令牌将商服页面加载于所述即时通讯应用的界面中。
  8. 一种商服交互装置，包括：
    绑定提醒页面显示模块，设置为响应于确定即时通讯应用账号未绑定第二应用的第二账号，将接收的绑定提醒页面显示于当前界面中；其中，所述绑定提醒页面包括绑定跳转按钮；
    绑定信息页面跳转模块，设置为响应于检测到用户对所述绑定跳转按钮的点击操作，控制当前界面跳转至绑定信息页面；所述绑定信息页面包括至少一个第二账号信息及与绑定按钮；
    账号绑定模块，设置为响应于检测到用户对所述绑定按钮的点击操作，所述即时通讯应用账号与所述至少一个第二账号绑定完成。
  9. 一种电子设备，包括：一个或多个处理装置；
    存储装置，设置为存储一个或多个程序；
    当所述一个或多个程序被所述一个或多个处理装置执行，使得所述一个或多个处理装置实现如权利要求1-7中任一所述的商服交互方法。
  10. 一种计算机可读介质，其上存储有计算机程序，所述计算机程序被处理装置执行时实现如权利要求1-7中任一所述的商服交互方法。
PCT/CN2022/079359 2021-03-30 2022-03-04 商服交互方法、装置、设备及存储介质 WO2022206287A1 (zh)

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