WO2021124467A1 - Dispositif d'introduction de programme interactif - Google Patents

Dispositif d'introduction de programme interactif Download PDF

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Publication number
WO2021124467A1
WO2021124467A1 PCT/JP2019/049516 JP2019049516W WO2021124467A1 WO 2021124467 A1 WO2021124467 A1 WO 2021124467A1 JP 2019049516 W JP2019049516 W JP 2019049516W WO 2021124467 A1 WO2021124467 A1 WO 2021124467A1
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WIPO (PCT)
Prior art keywords
cooperation
user terminal
user
introduction
communication
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PCT/JP2019/049516
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English (en)
Japanese (ja)
Inventor
耕太 厚山
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エムオーテックス株式会社
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Priority to PCT/JP2019/049516 priority Critical patent/WO2021124467A1/fr
Publication of WO2021124467A1 publication Critical patent/WO2021124467A1/fr

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F8/00—Arrangements for software engineering
    • G06F8/60—Software deployment

Definitions

  • the present invention relates to a device for introducing and introducing an interactive program.
  • a system such as a chatbot that performs processing using an interactive user interface is used.
  • a system in which a user and a device perform desired processing while interacting with each other by using an interactive user interface such as Line Works (trademark). It is used for inquiries to companies and inquiries about lost items.
  • Patent Document 1 Japanese Patent Laid-Open No. 2008-250814.
  • the content of the function is introduced descriptively, and it is not possible to explain how the processing proceeds in the above-mentioned interactive processing. Moreover, it did not solve the problem that the number was too large and the selection was complicated.
  • An object of the present invention is to provide a referral introduction system that solves at least one of the above problems.
  • the program introduction introduction device is an introduction introduction device that introduces and introduces the operation of the interactive program, and is a communication UI that follows the flow of processing when the interactive program operates.
  • a recording unit in which an example is recorded in advance a communication UI display means for reading an example of a communication UI from the recording unit and displaying it on the display unit when the introduction button is clicked, and the interactive type when the introduction button is clicked. It is provided with an enablement means for performing processing that makes the program available.
  • the program introduction introduction device is characterized in that the example of the communication UI is a moving image of a dialogue screen in which the screen moves upward as the processing progresses.
  • the processes to be made available are the process of installing the interactive program and the process of modifying the already recorded interactive program so as to match the usage environment. , Or a process of activating the interactive program that has already been recorded.
  • the cooperation system according to the present invention is accessible from one or more user terminal devices and the one or more user terminal devices, and its main purpose is to provide a communication UI to the user.
  • UI cooperation means that communicates with the user of the user terminal device via the UI server device, receives a user's command, and transmits a processing result, and (1b) the user command.
  • the communication UI display means for reading the example of the communication UI from the recording unit in which the example of the communication UI according to the processing flow when the cooperation means operates and displaying the example on the display unit is used.
  • the introduction introduction means having the enablement means for performing the process of making the cooperation means available, and the cooperation device provided with the introduction introduction means are provided.
  • the function server device can execute the process desired by the user using the communication UI, and the result can be acquired by the communication UI.
  • the cooperation means refers to a recording unit in which a plurality of instructions to the UI server device and the function server device for realizing the desired processing are recorded as a business flow. It is characterized by selecting from the business flow of.
  • a desired process is selected from a plurality of processes.
  • the UI server device has a dialogue room for each user to interact with the cooperation device, and according to the wording input by the user in the dialogue room, the above-mentioned business flow It is characterized by selecting and executing either one.
  • the cooperation means accumulates the processing history executed based on the business flow according to the command of the user or the group of users, and the business flow is based on the accumulated processing history. It is characterized by generating a modified workflow that modifies.
  • the contents of the business flow can be changed more appropriately according to the accumulation of the processing contents.
  • the cooperation system according to the present invention is characterized in that the cooperation device records the user ID for the UI server device and the user ID for each function server device in association with each other.
  • the information of the user can be acquired from the function server device and a command can be given to the function server device.
  • the cooperation device records user terminal device information that describes one or more terminal devices used by each user, and is a user terminal device that has accessed the cooperation device. It is characterized by performing processing for different user terminal devices.
  • the user can perform processing on a user terminal device different from the user terminal device to be operated.
  • the cooperation system according to the present invention is characterized in that the cooperation device acquires the user terminal device information from the function server device in association with the user ID.
  • the cooperation system according to the present invention is accessible from one or more user terminal devices and the one or more user terminal devices, and its main purpose is to provide a communication UI to the user.
  • a cooperation device including a communication UI display means to be displayed on the unit and an introduction introduction means having (2b) an introduction means for performing a process of enabling the cooperation means when the introduction button is clicked. I have.
  • the function server device can execute the process desired by the user using the communication UI, and the result can be acquired by the communication UI.
  • the cooperation system includes one or more user terminal devices, a functional server device that is accessible from the one or more user terminal devices and provides a predetermined function, and the like.
  • a recording unit that records user terminal device information that describes one or more user terminal devices used by each user, and
  • a recording unit that receives a user's command from the user terminal device and refers to the recording unit.
  • a function that realizes a desired function based on a user command A cooperation means for instructing a server device and realizing processing for a user terminal device different from the user terminal device accessed by the user, and (2a) introduction button
  • the communication UI display means that reads out the example of the communication UI from the recording unit in which the example of the communication UI according to the processing flow when the cooperation means operates and displays it on the display unit, and (2b).
  • the introduction button is clicked, it is provided with a cooperation device having an introduction introduction means having an enablement means for performing a process of making the cooperation means available.
  • the cooperation system according to the present invention is characterized in that the user terminal device includes an administrator terminal device used by an administrator and a terminal device used by a user other than the administrator.
  • the administrator manages the linked system, and the user can use it.
  • the introduction introduction means further sends a message to the user terminal device by the cooperation means, and the message is logged in as an administrator for managing the cooperation device. It is characterized in that a link to a screen on which the cooperation means can be used is included.
  • the administrator can introduce the business flow without logging in as an administrator, and other users can be given authority only for the introduction of the business flow.
  • the "UI server device” is a concept including not only the server device in which only the UI function program is stored but also the part of the UI function program in the server device in which the function program including the UI function program is stored. ..
  • step S252 and the like correspond to the "communication UI display means".
  • step S253 corresponds to the "usability means”.
  • the "UI cooperation means" corresponds to step S21, step S24, step S27 and the like.
  • steps S23, S24, steps S26, S27 and the like correspond to the "functional cooperation means".
  • Collaboration device is a concept that not only performs processing by the device itself, but also performs processing in cooperation with at least one other device or program. Therefore, not only the case where the cooperative system (device) commands a plurality of other devices or programs to perform processing, but also the case where the cooperative system (device) commands one device or program to perform processing is included. There is.
  • the "program” is a concept that includes not only a program that can be directly executed by the CPU, but also a source format program, a compressed program, an encrypted program, and the like.
  • Introduction This is the hardware configuration of the introduction device. It is a flowchart of the introduction introduction program. This is an example of the introduction top screen. This is an example of a communication UI. It is a functional block diagram of the cooperation system by 2nd Embodiment. This is the system configuration of the linked system. This is the hardware configuration of the linkage device R. It is a flowchart of the introduction introduction process. This is the introduction top screen. It is a flowchart which shows the operation of the cooperation system. This is an example of a display screen of the user terminal device T. It is a business flow of USB temporary permission. It is a flowchart when the business flow of USB temporary permission is executed.
  • FIG. 20A is a diagram for explaining a part of the message system of the first embodiment.
  • FIG. 20B is a diagram for explaining a case using a telephone as a message system.
  • FIG. 21A is a diagram for explaining a business flow activation trigger by a message.
  • FIG. 21B is an example in which a communication from the function server device (attendance management server device) is used as a trigger.
  • FIG. 20A is a diagram for explaining a part of the message system of the first embodiment.
  • FIG. 20B is a diagram for explaining a case using a telephone as a message system.
  • FIG. 21A is a diagram for explaining a business flow activation trigger by a message.
  • FIG. 21B is an example in which a communication from the function server device (attendance management server device) is used as a trigger.
  • 21C is an example in which a communication from the function server device (workflow server device) is used as a trigger. It is a functional block diagram of the cooperation system by 3rd Embodiment. This is the system configuration of the linked system. This is a business flow for dealing with lost smartphones. It is a flowchart when the business flow for the loss of a smartphone is executed. It is a flowchart when the business flow for the loss of a smartphone is executed. It is a flowchart when the business flow for the loss of a smartphone is executed. It is a flowchart when the business flow for the loss of a smartphone is executed. It is a flowchart when the business flow for the loss of a smartphone is executed. This is an example of a display screen of the user terminal device T. This is an example of a display screen of the user terminal device T. This is an example of a display screen of the user terminal device T. This is an example applied in the case of on-premises.
  • First Embodiment 1.1 System Configuration Figure 1 shows the functional configuration of the program introduction introduction device 50 according to the embodiment of the present invention.
  • the recording unit 56 records interactive programs CPO1 to CPn having different functions. These interactive programs CPO1 to CPn are in an inactive state in the initial state and cannot be used from the user terminal device T. It can be executed only after it is changed to the active state. Further, in association with each of the interactive programs CP1 to CPn, the dialogue screen with the user at the time of the operation is recorded as an example of the communication UI CUI1 to CUIn.
  • the communication UI display means 54 receives an introduction request specifying any of the interactive programs CP1 to CPn from the user terminal device T via the Internet. This referral request can be made for interactive programs that are not active. In response to this request, the communication UI display means 54 reads out an example of the communication UI recorded in association with the specified interactive program, transmits the user terminal device T, and displays the example.
  • the enablement means 52 activates the interactive program.
  • the interactive program can be used in the user terminal device T (displayed in the list of available interactive programs).
  • the user can grasp the function and interaction of the interactive program by the example of the communication UI, and activate the interactive program if necessary.
  • FIG. 2 shows the hardware configuration of the cooperation device R.
  • a memory 62, a hard disk 64, a DVD-ROM drive 66, and a communication circuit 68 are connected to the CPU 60.
  • the communication circuit 68 is for connecting to the Internet.
  • the operating system 70, the interactive programs CP1 to CPn, and examples of communication UIs CUI1 to CUIn are recorded on the hard disk 64.
  • the interactive programs CP1 to CPn exert their functions in cooperation with the operating system 70. These programs are those recorded on the DVD-ROM 76 and installed on the hard disk 64 via the DVD-ROM drive 66. It may be downloaded from the Internet via the communication circuit 18 and installed.
  • FIG. 3 shows the flowchart of the referral introduction program.
  • the employee operates the user terminal device T to access the referral introduction device 50 and requests the transmission of the function introduction top screen (step S201).
  • the CPU 60 of the referral introduction device 50 (hereinafter, may be abbreviated as the referral introduction device 50) transmits a function introduction top screen as shown in FIG. 4 (step S251).
  • An introduction button and an introduction button are provided in association with each function (interactive program).
  • the user terminal device T displays this on the display (step S202).
  • the user refers to this screen and operates a mouse or the like to select an introduction button of a function (interactive program) for requesting introduction (step S203).
  • the user terminal device T transmits to the referral introduction device 50 that the function (interactive program) has been selected.
  • the referral introduction device 50 reads out an example of the communication UI recorded in association with the function (interactive program) and returns it (step S252).
  • the user terminal device T displays this on the display (step S204).
  • Figure 5 shows an example of the communication UI.
  • the communication UI recorded on the hard disk is a video recording of the interaction between the user and the system in a typical case.
  • the creation of a daily business report will be explained as an example.
  • the user inputs the determined word "daily business report” and displays it.
  • the system asks, "I will create a daily business report for today. Where are you visiting?" In response to this, it is displayed as if the user replied "Kyoto system".
  • the system presents both companies and asks for selection.
  • the above flow will be displayed in sequence as a video.
  • the screen is scrolled up to continue the display as shown in FIG. 5B. Since the screen is scrolled in this way even in the actual usage situation, the user can also know the usability.
  • the interactive program When the question about all the items is completed, the interactive program generates a daily business report based on the information acquired from the user and saves it in the predetermined URL. This is shown in FIG. 5C.
  • the referral introduction device 50 displays the screen of FIG. 4 on the user terminal device T.
  • the interactive program can be introduced. According to this embodiment, it is not necessary to explain extra functions, and it is possible to realize an introduction that is intuitively easy for the user to understand.
  • step S205 If the user refers to this introduction and wants to use this interactive program, click the "Introduction” button of "Daily Business Report Creation” on the screen shown in Fig. 4. As a result, the user terminal device T transmits to the referral introduction device 50 that the “introduction” button of the “daily business report creation” has been clicked (step S205).
  • the referral introduction device 50 activates the interactive program for creating the daily business report (step S253).
  • each interactive program is already installed, and it is set whether the referral introduction device 50 can be used (active) or not (inactive) for each user. For example, a flag indicating availability is recorded for each interactive program and each user.
  • the user can use the desired function. Also, if necessary, you can see the function introduction.
  • the referral introduction device 50 When the referral introduction device 50 is accessed from the user terminal device T, a list of interactive programs available for the user is displayed. The user can select and execute this.
  • each interactive program is already installed. However, you may want to install only the interactive programs that you have requested to install. Further, each interactive program may be recorded on the hard disk, and only the interactive program for which the introduction request has been requested may be set with parameters suitable for the environment so that it can actually be operated.
  • the referral introduction device 50 is constructed as a server device.
  • the introduction introduction device 50 may be provided in the PC used by the user. In this case, no network is needed.
  • a moving image is used as an example of the communication UI, but a still image may be used.
  • the system may drive the system in a pseudo manner by inputting both the user and the system according to the scenario.
  • the interactive program may be temporarily made available so that the user can actually input and display the screen.
  • a screen is used as an example of the communication UI, but voice may be used in addition to or instead of the screen. This is preferred for interactive programs that interact by voice.
  • Second embodiment 2.1 System configuration
  • a business flow for performing processing in collaboration with other programs as well as one's own processing will be described as an example of an interactive program.
  • FIG. 6 shows a functional block diagram of the cooperation system according to the second embodiment.
  • This system includes a user terminal device T, an administrator terminal device M, a UI server device U, a cooperation device R, and a function server device F.
  • the cooperation device R can be accessed from the administrator terminal device M used by the administrator (information system administrator, etc.).
  • the administrator accesses the cooperation device R and determines a business flow that can be used in the user terminal device T. Therefore, in this embodiment, a user who is not an administrator cannot decide which business flow to use, and uses the business flow defined by the administrator.
  • the administrator accesses the cooperation device R from the administrator terminal device M and requests the introduction of the business flow recorded in the recording unit 56.
  • the communication UI display means 54 of the cooperation device R reads out an example of the communication UI recorded in association with the designated business flow and transmits it to the administrator terminal device M.
  • the administrator terminal device M can display the received communication UI and know the contents of the interactive processing.
  • the administrator sends a request from the administrator terminal device M to enable the business flow to be used by the user.
  • the cooperation device R is set so that the business flow can be used by each user. In this way, the user is ready to use the cooperation device R.
  • an instruction by the user is transmitted to the cooperation device R.
  • This instruction is given by exchanging between the user terminal device T and the cooperation device R via the UI server device U using the communication program provided by the UI server device U.
  • the function cooperation means 4 of the cooperation device R instructs the function server device F to execute the process.
  • the processing result (or notification of processing completion) received by the function cooperation means 4 from the function server device F is transmitted to the user terminal device T by the UI cooperation means 2 via the UI server device U.
  • the user can realize the desired processing by the function server device F by using the user interface (communication UI) by the familiar communication program. Moreover, the processing result can be obtained.
  • the communication UI refers to a user interface for communicating between users or between a user and a computer. It is a concept that includes not only a screen user interface but also a voice user interface.
  • FIG. 7 shows a system configuration according to an embodiment of the cooperation system.
  • UI server devices U1 to Un and function server devices F1 to Fm are provided on the Internet.
  • the user terminal devices T1 to Tp and the administrator terminal device M connected to the Internet can access these UI server devices U1 to Un and the function server devices F1 to Fm via the Internet.
  • the UI server devices U1 to Un and the function server devices F1 to Fm can access the user terminal devices T1 to Tp and the administrator terminal device M via the Internet.
  • a cooperation device R is provided on the Internet.
  • the user terminal devices T1 to Tp and the administrator terminal device M can access the cooperation device R via the Internet.
  • FIG. 8 shows the hardware configuration of the cooperation device R.
  • a memory 12, a hard disk 14, a DVD-ROM drive 16, and a communication circuit 18 are connected to the CPU 10.
  • the communication circuit 18 is for connecting to the Internet.
  • the operating system 20, the cooperation program 22, and the business flow 24 are recorded on the hard disk 14.
  • the cooperation program 22 exerts its function in cooperation with the operating system 20.
  • These programs are those recorded on the DVD-ROM 26 and installed on the hard disk 14 via the DVD-ROM drive 16.
  • the business flow 24 is a macro (program) that describes the processing procedure of the cooperation program 22.
  • various business flows 24 are recorded in advance for each cooperative process.
  • an example 25 of the communication UI is recorded in association with each business flow 24.
  • all business flows 24 are recorded, but in order for the user to use them, they must be set to the active state.
  • the initially recorded business flow is a business flow template that cannot be used as it is, and it is necessary to adjust parameters and the like so as to match the environment. Therefore, this parameter is adjusted when the business flow is activated.
  • the one in which the parameters are set and can be executed and the template before the parameter setting are collectively referred to as a business flow.
  • FIG. 9 shows a flowchart of the referral introduction process among the linked programs.
  • the referral introduction process is a process for the administrator to view the processing contents of the business flow and make the business flow available.
  • the administrator operates the administrator terminal device M to access the cooperation device R and requests transmission of the function introduction top screen (step S301).
  • the CPU 10 of the cooperation device R (hereinafter, may be abbreviated as the cooperation device R) transmits a function introduction top screen as shown in FIG. 10 (step S351).
  • FIG. 10 areas V1 to V4 for four business flows are shown.
  • An introduction button 80 and an introduction button 82 are provided in each of the areas V1 to V4.
  • the administrator terminal device M displays this on the display (step S302).
  • the administrator refers to this screen, operates a mouse or the like, and clicks the introduction button 80 of the business flow requesting introduction (step S303). By this selection, the administrator terminal device M transmits to the cooperation device R that the business flow has been selected.
  • the cooperation device R reads out the example 25 of the communication UI recorded in association with the business flow 24 and returns it (step S352).
  • the administrator terminal device M displays this on the display (step S304).
  • Example 25 of the communication UI is composed of moving images as in the first embodiment, and is displayed as a moving image of an interactive processing screen when a business flow is executed.
  • the communication UI screens as shown in FIGS. 12A to 12C are displayed.
  • the interactive program can be introduced.
  • the administrator can look at this UI to determine if it is beneficial to each user and whether to implement it.
  • step S305 If the administrator wants to use this business flow by referring to this introduction, click the introduction button 82 of the business flow to be introduced on the screen of FIG. As a result, the administrator terminal device M transmits to the cooperation device R that the introduction button 82 of the business flow has been clicked (step S305).
  • the cooperation device R sets parameters according to the environment in the business flow and puts it in an active state (step S353).
  • the administrator can determine the business flow to be used by each user. You can also see the UI introduction if necessary.
  • FIG. 11 shows a flowchart of the cooperation program 22.
  • the user who uses this cooperation process logs in from the user terminal devices T1 to Tp to the communication system provided by any of the UI server devices U1 to Un (step S1).
  • an interactive system such as Line Works (trademark), Hangout (trademark), ChatWork (trademark), and Teams (trademark) is used as the communication system.
  • this cooperation system is taken as an example of a case where an employee wants to temporarily use a USB recording device when the use of a USB recording device (USB memory, etc.) is prohibited in the user terminal devices T1 to Tp. Indicates the processing of.
  • the terminal monitoring program (installed in the function server device F1) monitors the attachment of the USB recording device in each user terminal device T1 to Tp. Further, when each user terminal device T1 to Tp tries to access the USB recording device, a terminal monitoring agent program (installed in each user terminal program T1 to Tp) that cooperates with the terminal monitoring program is used. However, it is designed to block this.
  • the user operates the user terminal device T1 to launch a terminal-side program of the communication system (communication system provided by any of the UI server devices U1 to Un) that the user normally uses.
  • a terminal-side program of the communication system communication system provided by any of the UI server devices U1 to Un
  • Line Works trademark
  • the user terminal device T1 activates a terminal-side program of Line Works (trademark) in response to a user operation, transmits a user ID or the like recorded in advance to the UI server device U1, and logs in (step S1). ..
  • the user inputs the wording for using the cooperation device R from the keyboard on the screen (dialogue room) of the Line Works (trademark) group prepared for the cooperation system (step S2).
  • the user's colleagues and bosses are included in this group as members.
  • the wording to be input is predetermined for each function to be used. For example, if you want to use the USB recording device temporarily, you are required to enter the phrase "I want to use USB", so enter it as such.
  • the input message is displayed on the display of the user terminal device T1 by the terminal side program of Line Works (trademark).
  • the input message is transmitted from the user terminal device T1 to the UI server device U1.
  • the UI server device U1 receives and records this message by the server-side program of Line Works (trademark), and transmits it to the cooperation device R and other members together with the user ID (step S11).
  • the business flow is started according to the wording included in the message received by the processing of the cooperation program 22 (step S21).
  • An example of the business flow recorded on the hard disk 14 of the cooperation device R is shown in FIG. In FIG. 13, only the business flow of USB temporary permission is shown, but various other business flows are recorded.
  • keywords that trigger the activation are recorded. This keyword is specified as different for each business flow.
  • the cooperation device R executes the process according to the description of this business flow (step S22).
  • the CPU 10 of the cooperation device R (hereinafter, may be abbreviated as the cooperation device R) executes the first line of the business flow.
  • the received user ID for LanScope Cat (trademark of MOTEX) (here, it is assumed that it is installed in the function server device F1), which is an application for managing PC assets in the company. It is instructed to acquire and return the information of the user terminal device T1 registered to be used by the user (step S23). This command can be issued using the API provided by LanScope Cat TM.
  • a correspondence table between the user ID of Line Works (trademark) and the user ID of each functional program such as LanScope Cat (trademark) is recorded in advance for each user. Therefore, when the linkage device R sends a user ID to LanScope Cat (trademark), the user ID of Line Works (trademark) acquired earlier is referred to the user ID of LanScope Cat (trademark) by referring to this correspondence table. It is converted to and sent.
  • LanScope Cat (trademark) of the function server device F1 searches for information (user name, manufacturer, model, user terminal ID, etc.) of the user terminal device registered in association with the user ID. , Reply to the cooperation device R (step S31).
  • the second line of the business flow describes that the processing of the first line has been completed (that is, the user terminal information has been returned) as a trigger. Therefore, if the user information is transmitted from LanScope Cat (trademark), the processing of the second line is executed.
  • the received user terminal information is transmitted to the UI server device U1 as a message to the user terminal device T1 by Line Works (trademark) (step S24). At this time, "Is this your terminal device?" Is added as the message content.
  • the UI server device U1 records this message and transfers it to the user terminal device T1 (and the user terminal device of another user in the group) (step S12). In response to this, the user terminal device T1 displays a message on the display (step S3). The displayed message is shown in FIG. 12B.
  • the user of the user terminal device T1 confirms this, and if it is correct, returns "YES” as a message (step S4). If not, reply "NO” as a message.
  • This message is transmitted to the cooperation device R (and the terminal device of another user) via the UI server device U1 (step S13).
  • step S25 a message to that effect is transmitted to the user terminal device T1 via the UI server device U1 (description is omitted in the business flow and flowchart). The same applies to the end of the following processing.
  • the 4th line will be executed.
  • the information of the USB recording device inserted into the USB port of the terminal device that is, the user terminal device of the user
  • the user terminal ID acquired in the second line with respect to LanScope Cat (trademark)
  • a command is given to permit the use of the USB recording device (step S26).
  • LanScope Cat monitors each user terminal device in real time and acquires the status (including information on the device attached to the USB). Therefore, LanScope Cat (trademark) can acquire the information of the USB recording device attached to the USB port of the user terminal device T1. Further, as described above, LanScope Cat (trademark) cooperates with the client program of the user terminal device T1 to monitor the USB port in the user terminal device T1 and prohibit access to the USB recording device. There is.
  • LanScope Cat (trademark) orders the client program of the user terminal device T1 to permit access to the specified USB recording device. This usage permission is continued for a predetermined time or until the USB recording device is removed.
  • LanScope Cat (trademark) completes the above-mentioned temporary permission process, it returns the information of the USB recording device and the temporary permission to the cooperation device R (step S33).
  • Line Works (trademark) sends a message to the user terminal device T1 (and other terminal devices in the group) to the effect that the use of this USB recording device is temporarily permitted (). Steps S27 and S14).
  • the user terminal device T1 receives this message and displays it on the display as shown in FIG. 12C (step S5). The user can see this and know that the temporary use is permitted, and can use the USB recording device.
  • the administrator can also use the cooperation device R from the administrator terminal device M.
  • the cooperation device R it is possible to perform processing to be performed by another user on behalf of another user.
  • a business flow for the administrator is also provided in order to realize this.
  • the management device R grasps that the sender of the message is the administrator by the ID, and is used for the administrator. Search the business flow.
  • the administrator business flow when acting on behalf of another user is provided with an item in which Line Works (trademark) asks which user the process is performed for.
  • Fig. 16 shows a part of the business flow for joining the company.
  • the flowchart is shown in FIGS. 17 and 18, and the display screen in the user terminal device T is shown in FIG.
  • an entry form (or radio button form) is sent as a message. If the message system does not support the transmission of such a form, the cooperation device R may prepare an entry form and send the URL of the entry form as a link in a message.
  • FIG. 17 although the necessary items are acquired in steps S71 and S81, a form in which the necessary items are specified in the business flow may be prepared in advance.
  • the content of the communication with the cooperation device R was made visible to other members (bosses, etc.) belonging to the group. This is to allow other employees to see their behavior and give them the opportunity to be aware of any security-critical behavior.
  • a chat message system is used. That is, as shown in FIG. 20A, the cooperation device acquires the user ID when the user terminal device logs in to the message system (message server device) as text data. Further, the exchange of messages between the user terminal device and the cooperation device is performed by text data via the message server device.
  • the message system messages server device
  • the mechanism shown in FIG. 20A can be constructed by using e-mail, short message, etc. instead of the chat message system.
  • a telephone as a user terminal device.
  • the user connects to the telephone server device (connected when calling a predetermined telephone number) with a telephone, and the user ID is generated by a push signal (pressing a dial button) according to the announcement. (Signal to be sent).
  • the telephone server device transmits the user ID acquired in this way as text data to the cooperation device.
  • guidance is sent from the telephone server device to the telephone by synthetic voice (pre-recorded voice may be used), and the user responds by the push signal of the telephone.
  • the response content is transmitted to the cooperation device as text data to the telephone server device.
  • the cooperation device sends a message as text data to the telephone server device, and the telephone server device converts this into voice and transfers it to the telephone.
  • the user's voice from the telephone may be converted into text data and sent to the cooperation device.
  • the processing of the business flow is advanced by using the matching of the keywords as a trigger.
  • it may be executed by performing an ambiguous matching instead of an exact match.
  • a synonym dictionary or the like can be prepared so that the operation starts even when a synonym of a keyword is input.
  • a message from the user terminal device is acquired via the message server device (UI server device), and the corresponding business flow is performed according to the keyword included in the message. I am trying to start. That is, the business flow is started by using the keyword in the message as a trigger.
  • the message server device UI server device
  • the end-of-work stamping information from the stamping machine (device that prints on the time card) connected to the attendance management server device that manages the attendance of employees is acquired via the attendance management server device. Then, based on this, the cooperation device may activate some business flow.
  • the attendance management server device transmits the user ID together with the time of the end of work to the cooperation device.
  • the linked device manages the user ID of the attendance management server device in association with the user ID of another functional program.
  • the cooperation device When the cooperation device receives the notification of the end of work, for example, it activates the business flow for overtime work.
  • LanScope Cat (trademark) (functional server device) is inquired at predetermined time whether or not the user is using the user terminal device based on the user ID. If the user terminal device of the user is used even after a predetermined time (for example, 30 minutes) has passed from the time of the end of work, the cooperation device sends a warning message to the user terminal device via the message server device. To send. This is because there is a suspicion of overtime work. If the user is not logged in to the message system, the linking device sends a message to the user's smartphone or the like by push communication (or makes a phone call to send a warning message).
  • the workflow system (circulation system for approval and approval) is triggered by some approval (for example, when all the approval authority approves) to start the business flow. You may.
  • the cooperation device should be notified of the current status as a member of the workflow system.
  • the cooperation device confirms the approval information (for example, when a specific user is permitted to use a specific system)
  • the cooperation device When the cooperation device receives the permission completion notification, the permission completion message is transmitted to the user device via the message server device (not shown).
  • the recorded business flow was fixed.
  • the usage history of the business flow by each user may be recorded in the cooperation device, and the content of the business flow may be automatically modified (or proposed) based on the usage history. For example, if there are cases where four options are presented and an answer is requested from the user, the option whose number of answers is "0" is deleted even after a considerable number of executions have been performed. You may.
  • the cooperation device R modifies the business flow so that the items selected by each user are totaled and the top three frequently used items are adopted as the options of "1.", “2.", and "3.” To do. By doing this on a regular basis (such as once every six months), the convenience for the user is improved.
  • the cooperation device R executes the cooperation processing according to the business flow.
  • this may be realized by a normal program or the like without using the business flow.
  • processing is performed according to a business flow automatically selected from a plurality of prepared business flows.
  • a list of business flows may be displayed and the business flow selected by the user may be executed.
  • the administrator can introduce the business flow without logging in to the management screen for managing the business flow of the cooperation device R.
  • FIG. 22 shows a functional block diagram of the linked system according to the third embodiment of the present invention.
  • This system includes user terminal devices Ta and Tb, administrator terminal device M, UI server device U, cooperation device R, and function server device F.
  • the cooperation device R can be accessed from the administrator terminal device M used by the administrator (information system administrator, etc.).
  • the administrator accesses the cooperation device R and determines a business flow that can be used in the user terminal devices Ta, Tb, and the like. Therefore, in this embodiment, a user who is not an administrator cannot decide which business flow to use, and uses the business flow defined by the administrator.
  • the administrator accesses the cooperation device R from the administrator terminal device M and requests the introduction of the business flow recorded in the recording unit 56.
  • the communication UI display means 54 of the cooperation device R reads out an example of the communication UI recorded in association with the designated business flow and transmits it to the administrator terminal device M.
  • the administrator terminal device M can display the received communication UI and know the contents of the interactive processing.
  • the administrator sends a request from the administrator terminal device M to enable the business flow to be used by the user.
  • the cooperation device R is set so that the business flow can be used by each user. In this way, the user is ready to use the cooperation device R.
  • User terminal devices Ta and Tb are terminal devices used by the same user. From the user terminal device Ta, an instruction by the user is transmitted to the cooperation device R. This instruction is given by exchanging between the user terminal device Ta and the cooperation device R via the UI server device U using the communication program provided by the UI server device U.
  • the user uses the user terminal device Ta to communicate with the cooperation device R and instruct the user terminal device Tb to perform processing. It should be noted that the fact that the user terminal device Ta and the user terminal device Tb are used by the same user is registered in advance in the cooperation device R. Alternatively, the function server device F is inquired and acquired.
  • the function cooperation means 4 of the cooperation device R instructs the function server device F to execute the process for the user terminal device Tb.
  • the function server device F transmits the processing result of the user terminal device Tb to the cooperation device R.
  • the processing result (or notification of processing completion) received by the function cooperation means 4 from the function server device F is transmitted to the user terminal device T by the UI cooperation means 2 via the UI server device U.
  • the user can realize the processing of the user terminal device Tb by the function server device F by using the user terminal device Ta and using the user interface by the familiar communication program. Moreover, the processing result can be obtained.
  • FIG. 23 shows the system configuration of the cooperation system according to this embodiment.
  • UI server devices U1 to Un and function server devices F1 to Fm are provided on the Internet.
  • the user terminal devices Ta and Tb and the administrator terminal device M connected to the Internet can access these UI server devices U1 to Un and the function server devices F1 to Fm via the Internet.
  • the user terminal devices Ta and Tb and the administrator terminal device M can be accessed from the UI server devices U1 to Un and the function server devices F1 to Fm via the Internet.
  • the user terminal devices Ta and Tb are devices used by the same user.
  • the user terminal device Ta is a desktop PC
  • the user terminal device Tb is a smartphone.
  • the user terminal devices of other users are also connected, but the illustration is omitted.
  • a cooperation device R is provided on the Internet.
  • the user terminal devices Ta and Tb and the administrator terminal device M can access the cooperation device R via the Internet.
  • the hardware configuration of the linkage device R is the same as that shown in FIG.
  • linkage program 22 is the same as that shown in FIG. The same is true in that the business flow is selectively started by the keyword included in the message transmitted from the user terminal device Ta via the UI server device U1.
  • FIG. 24 shows a business flow for dealing with lost smartphones.
  • the flowchart is shown in FIGS. 25 to 28.
  • the first line shows "smartphone” and "null” as the wording of the trigger.
  • a user who lost his smartphone started Line Works (trademark) from the user terminal device Ta, which is a desktop PC, and on the chat screen (dialogue room) with the cooperation device R, he said, "I lost my smartphone.” It is assumed that the input is made (see FIG. 29).
  • the cooperation device R starts the smartphone loss handling business flow shown in FIG. 24 because both the keywords “smartphone” and “null” are included.
  • the cooperation device R sends a message to the user terminal device Ta at Line Works (trademark) (steps S121 and S111).
  • This message is displayed on the display of the user terminal device Ta (step S101).
  • a display example is shown in FIG. It shows the actions to be taken immediately. It should be noted that this display screen shows only a part of the display of the desktop PC (the screen part by Line Works (trademark)).
  • the cooperation device R manages the smartphone or mobile phone used by the employee and manages its operation with respect to LanScope An (trademark of MOTEX) (function server device F2) of the user's smartphone. Instructs to acquire the information of (user terminal device Tb) (steps S122 and S123). At this time, the cooperation device R reads out the terminal ID of the smartphone recorded in advance in association with the user ID of Line Works (trademark), and gives an instruction to LanScope An (trademark) together with the terminal ID.
  • LanScope An trademark of MOTEX
  • LanScope An (trademark) transmits smartphone information (telephone number, OS, user, etc.) to the cooperation device R (step S131).
  • the cooperation device R Upon receiving this, the cooperation device R transmits the information of the smartphone as a message to the user terminal device Ta by Line Works (trademark) (steps S124 and S112).
  • the message is displayed on the display of the user terminal device Ta (step S102).
  • a display example of the message is shown in FIG.
  • the user confirms whether the displayed smartphone is his / her own smartphone, and returns YES or NO (step S103).
  • the reply message is sent to the cooperation device R by Line Works (trademark) (step S113).
  • the cooperation device R ends the process. If YES, the business flow of FIG. 24 and the process of the fifth line are executed. That is, LanScope An (trademark) is instructed to acquire the current position of the smartphone (step S126). LanScope An (trademark) acquires and records the location information of the smartphone in real time in cooperation with the agent program installed on the user's smartphone. Therefore, LanScope An (trademark) reads out the final position information of the smartphone and transmits it to the cooperation device R (step S132).
  • LanScope An (trademark) is instructed to acquire the current position of the smartphone (step S126).
  • LanScope An (trademark) acquires and records the location information of the smartphone in real time in cooperation with the agent program installed on the user's smartphone. Therefore, LanScope An (trademark) reads out the final position information of the smartphone and transmits it to the cooperation device R (step S132).
  • the cooperation device R that has acquired the position information transmits this as a message to the user terminal device Ta by Line Works (trademark) (business flow 6th line, step S127).
  • the user terminal device Ta displays this message (step S104).
  • a display example of the message is shown in FIG.
  • the cooperation device R generates a screen displaying the received smartphone position (depending on latitude and longitude) on a map, and transmits a link to the screen as a message. Therefore, the user can know the current position of the smartphone on the map by clicking this link.
  • the cooperation device R transmits a message as to whether or not to initialize (remote wipe) the smartphone by remote control to the user terminal device Ta by Line Works (trademark) (business flow 7th line, step S128). ..
  • the user terminal device Ta displays this message (step S105). An example of the display is shown in the upper part of FIG. 32. The user sees this and returns YES or NO as to whether or not to perform remote wipe (step S106).
  • This message is transmitted to the cooperation device R by Line Works (trademark) (step S116). If the reply is NO, the cooperation device R ends the process. If the reply is YES, the process of the 9th line of the business flow is executed. That is, the cooperation device R instructs LanScope An (trademark) to execute the remote wipe of the smartphone (step S1291).
  • LanScope An (trademark) executes the wipe process in cooperation with the agent program of the smartphone (steps S133 and S141).
  • the smartphone is initialized, and the possibility that personal information or the like is misused by others can be eliminated.
  • the user terminal device Ta displays this (step S107).
  • An example of the display is shown in the lower part of FIG. 32. The user can see this to confirm the completion of the wipe.
  • the user terminal device (desktop PC, smartphone, etc.) used by the user is recorded in the cooperation device R in advance in association with the user ID of each user.
  • the functional program of the functional server device records the information of the user terminal device used by the user in association with the user ID, the device information may be acquired from this functional program.
  • the linking device acquires a list of user IDs (list of user IDs for each service or system) from a function program that manages user IDs for each system (for example, Active Directory (trademark)). You may do it. Further, if the cooperation device acquires the information of the user terminal device from the system that manages the user terminal device (for example, LanScope Cat (trademark) or LanScope An (trademark)), a list of user IDs is used for each user. A list of user terminal devices can be generated.
  • the cooperation device R is placed on the Internet. Therefore, it is necessary that the UI server device U and the function server device F that can be linked are also placed on the Internet.
  • the functional server device Fx or the like that operates on-premises cannot be accessed from the link device R on the Internet and cannot be linked.
  • a cooperation agent device Re capable of communicating with the on-premises function server device Fx on the Internet.
  • the user terminal device and the administrator terminal device are omitted.
  • the cooperation agent device Re acquires the information of the function server device in real time. Therefore, the cooperation device R can acquire the information managed by the function server device Fx from the cooperation agent device Re. Further, the cooperation device R can issue an instruction to the function server device Fx via the cooperation agent device Re.
  • the configuration as shown in FIG. 33 is also applicable to the second embodiment.
  • the user terminal device and the cooperation device R may directly communicate with each other.

Abstract

La présente invention a pour objet un dispositif d'introduction de programme capable de confirmer aisément des contenus de traitement.　À cet effet, des programmes interactifs CP1 - CPn ayant différentes fonctions sont enregistrés dans une unité d'enregistrement 56. En association avec des programmes interactifs CP1 - CPn, des écrans de dialogue, destinés à un dialogue avec un utilisateur durant le fonctionnement, sont enregistrés en tant qu'exemples CUI1 - CUIn de l'interface utilisateur, UI, de communication. Un moyen d'affichage d'UI de communication 54 reçoit une demande d'introduction spécifiant l'un quelconque des programmes interactifs CP1 - CPn, en provenance d'un dispositif de terminal d'utilisateur T via l'Internet. En réponse à cette demande, le moyen d'affichage d'UI de communication 54 extrait un exemple de l'UI de communication enregistré en association avec le programme interactif spécifié, transmet l'exemple au dispositif de terminal d'utilisateur T et affiche l'exemple. Par conséquent, l'utilisateur peut savoir quel type de traitement est réalisé en incluant, non seulement l'explication de la fonction, mais aussi l'échange au moment du fonctionnement.
PCT/JP2019/049516 2019-12-18 2019-12-18 Dispositif d'introduction de programme interactif WO2021124467A1 (fr)

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