WO2021012490A1 - Procédé et appareil de commutation de relais de service, dispositif terminal, et support d'informations - Google Patents
Procédé et appareil de commutation de relais de service, dispositif terminal, et support d'informations Download PDFInfo
- Publication number
- WO2021012490A1 WO2021012490A1 PCT/CN2019/116755 CN2019116755W WO2021012490A1 WO 2021012490 A1 WO2021012490 A1 WO 2021012490A1 CN 2019116755 W CN2019116755 W CN 2019116755W WO 2021012490 A1 WO2021012490 A1 WO 2021012490A1
- Authority
- WO
- WIPO (PCT)
- Prior art keywords
- service
- identifier
- outbound
- relay
- classification
- Prior art date
Links
Classifications
-
- G—PHYSICS
- G06—COMPUTING; CALCULATING OR COUNTING
- G06F—ELECTRIC DIGITAL DATA PROCESSING
- G06F18/00—Pattern recognition
- G06F18/20—Analysing
- G06F18/24—Classification techniques
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W36/00—Hand-off or reselection arrangements
- H04W36/0005—Control or signalling for completing the hand-off
- H04W36/0011—Control or signalling for completing the hand-off for data sessions of end-to-end connection
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W36/00—Hand-off or reselection arrangements
- H04W36/24—Reselection being triggered by specific parameters
-
- H—ELECTRICITY
- H04—ELECTRIC COMMUNICATION TECHNIQUE
- H04W—WIRELESS COMMUNICATION NETWORKS
- H04W40/00—Communication routing or communication path finding
- H04W40/02—Communication route or path selection, e.g. power-based or shortest path routing
- H04W40/22—Communication route or path selection, e.g. power-based or shortest path routing using selective relaying for reaching a BTS [Base Transceiver Station] or an access point
Definitions
- This application relates to the field of gateway control, and in particular to a service relay switching method, terminal equipment, storage medium and device.
- the existing way to deal with the call service abnormality is that when the call service is abnormal, the user terminal will provide the signal parameters of each base station or relay station of the service channel, and the signal parameters of each base station or relay station that can provide the service channel Perform statistics separately to obtain the statistical values of the parameters.
- the base station or relay station compares the reported statistical value with the corresponding threshold, and when it determines that the handover condition is met, the base station providing the service channel instructs the user terminal to establish the base station or relay station that can provide the service channel Service channel, switch the used service channel to the newly established service channel or use the original service channel and the newly established service channel at the same time to complete the switching of the service channel.
- the service volume is relatively large. It cannot be processed in time, and it takes a long time to process; and because of the difference in relay physical lines, corresponding gateways, and operator platforms, a large number of complex switching schemes need to be designed before switching relays, which is a waste of resources.
- the main purpose of this application is to provide a service relay switching method, terminal equipment, storage medium and device, which aims to solve the technical problems of high resource consumption during the service relay switching process, long switching time and low efficiency.
- the service relay switching method includes the following steps:
- the classification identifier to be switched is determined according to the idle service line, the current classification identifier is switched to the classification identifier to be switched, and the waiting classification identifier corresponding to the classification identifier to be switched is called.
- Switch the relay resource group to implement service relay switching.
- this application also proposes a terminal device, the terminal device including a memory, a processor, and a service relay switching computer readable instruction stored on the memory and running on the processor ,
- the service relay switching computer-readable instruction is configured to implement the service relay switching method as described above.
- this application also proposes a storage medium.
- the storage medium of this application is a non-volatile computer-readable storage medium, and the storage medium stores a service relay switching computer-readable instruction, and The service relay switching computer readable instruction is executed by the processor to realize the service relay switching method described above.
- this application also proposes a service relay switching device, the service relay switching device includes:
- the classification module is used to classify each gateway relay resource according to preset classification rules to obtain a classification category
- An identification acquisition module configured to acquire a classification identification corresponding to the classification category from a preset database, and acquire a service identification from a target outgoing call message;
- An association module configured to associate the service identifier with the classification identifier to generate an association relationship
- An identifier determining module configured to, when an outbound call request is detected, obtain the current service identifier corresponding to the outbound call request, and determine the current classification identifier corresponding to the current service identifier according to the association relationship;
- the outbound module is configured to determine the corresponding initial gateway relay resource according to the current classification identifier, and perform an outbound call operation according to the initial gateway relay resource;
- a judging module used for judging whether there is an idle service line in the initial gateway relay resource when an out-call abnormality is detected in the out-call operation;
- the switching module is used to determine the classification identifier to be switched according to the idle service line when there is an idle service line in the initial gateway relay resource, switch the current classification identifier to the classification identifier to be switched, and call the to-be-switched classification identifier
- the classification identifier corresponds to the relay resource group to be switched to implement service relay switching.
- each gateway relay resource is classified by preset classification rules to obtain a classification category; the classification identifier corresponding to the classification category is obtained from the preset database, and the service identification is obtained from the target outbound message;
- the service identifier is associated with the classification identifier to generate an association relationship; when an outgoing call request is detected, the current service identifier corresponding to the outgoing call request is obtained, and the current service identifier corresponding to the current service identifier is determined according to the association relationship.
- Classification identifier determine the corresponding initial gateway relay resource according to the current classification identifier, and perform an outbound call operation based on the initial gateway relay resource; when an outbound call abnormality is detected in the outbound operation, the initial gateway relay resource is determined Whether there is an idle service line in the gateway relay resource; when there is an idle service line in the initial gateway relay resource, determine the classification identifier to be switched according to the idle service line, and switch the current classification identifier to the classification identifier to be switched Invoke the to-be-switched relay resource group corresponding to the to-be-switched classification identifier to realize service relay switching, which can realize extremely fast switching when the relay is abnormal, and reduces the requirement for the number of backup relays, saving relay switching time and operation Cost, and improve the relay switching speed and efficiency.
- FIG. 1 is a schematic diagram of a terminal device structure of a hardware operating environment involved in a solution of an embodiment of the present application
- FIG. 2 is a schematic flowchart of a first embodiment of a method for switching a service relay of this application
- FIG. 3 is a schematic flowchart of a second embodiment of a service relay switching method according to this application.
- FIG. 4 is a schematic flowchart of a third embodiment of a service relay switching method according to this application.
- Fig. 5 is a structural block diagram of a first embodiment of a service relay switching device of this application.
- FIG. 1 is a schematic diagram of the terminal device structure of the hardware operating environment involved in the solution of the embodiment of the application.
- the terminal device may include a processor 1001, such as a CPU, a communication bus 1002, a user interface 1003, a network interface 1004, and a memory 1005.
- the communication bus 1002 is used to implement connection and communication between these components.
- the user interface 1003 may include a display screen (Display), and the optional user interface 1003 may also include a standard wired interface and a wireless interface.
- the wired interface of the user interface 1003 may be a USB interface in this application.
- the network interface 1004 may optionally include a standard wired interface and a wireless interface (such as a WI-FI interface).
- the memory 1005 can be a high-speed RAM memory or a stable memory (non-volatile memory), such as disk storage.
- the memory 1005 may also be a storage device independent of the foregoing processor 1001.
- FIG. 1 does not constitute a limitation on the terminal device, and may include more or less components than shown in the figure, or a combination of certain components, or different component arrangements.
- the storage medium of the present application is a non-volatile computer-readable storage medium.
- the memory 1005 may include an operating system, a network communication module, a user interface module, and a service relay switching computer Readable instructions.
- the network interface 1004 is mainly used to connect to a back-end server for data communication with the back-end server; the user interface 1003 is mainly used to connect peripherals; the terminal device calls the memory 1005 through the processor 1001
- the computer-readable instructions for service relay switching are stored in and execute the service relay switching method provided in the embodiments of the present application.
- FIG. 2 is a schematic flowchart of a first embodiment of a service relay switching method according to this application.
- the service relay switching method includes the following steps:
- Step S10 Classify each gateway relay resource according to a preset classification rule to obtain a classification category.
- the preset classification rules are preset rules for classifying each gateway relay resource.
- the preset classification rules can be adjusted later according to actual conditions, or can be fixed classification rules.
- the example does not limit this; the classification categories correspond to preset classification rules, and different preset classification rules correspond to different classification categories.
- the relay resource is a cluster composed of relay equipment (for example, gateways, repeaters, hubs, routers, switches, etc.) and trunks; the preset classification rules may be different according to different keywords.
- the relay resources are classified, for example, different relay resources are classified according to keywords in the format of operators, gateways, and numbers, so as to obtain different classification categories, and different classification categories correspond to different classification identifiers; relay resources include For trunk lines, different operator lines correspond to different gateways. Operators can be used as a basis for classifying relay resources. Of course, other keywords can also be used as a basis for classifying relay resources, which is not limited in this embodiment.
- Step S20 Obtain the classification identifier corresponding to the classification category from the preset database, and obtain the service identifier from the target outgoing call message.
- the target outgoing call message contains a service identifier that needs to perform corresponding data transmission
- the preset database is a preset database for storing data required for various types of service relay switching, and various classifications.
- a database of identification category mapping relationships that identify the correspondence between identifiers and different classification categories.
- the data in the preset database can be updated regularly or in real time.
- the identification categories are mapped to preset correspondences between different classification identifications and classification categories.
- the classification mark represents different trunk lines, connecting end users, such as enterprises and institutions, home switches, group phones (that is, telephone connectors with switching functions), or ordinary telephones and operators (mobile, China Unicom, and telecommunications, etc.) )
- the telephone lines of local exchanges are mostly collectively referred to as trunk lines.
- the service relay switching method further includes the following steps:
- Extract the outbound field of each outbound message translate each outbound field, and use the translated outbound message as the target outbound message.
- the outbound call message is a message sent by the business system to the telephone platform that requires outbound calls, and the outbound call message includes an outbound call field.
- the format of the outbound message is consistent with that of the telephone platform, which facilitates subsequent business switching management, facilitates quick reference, determines the association relationship between the corresponding identifiers, and uses the translated outbound message as the target outbound message.
- step of extracting the outgoing call field of each outgoing call message, translating each outgoing call field, and using the translated outgoing call message as the target outgoing call message includes the following steps:
- the preset identifier mapping table is a preset mapping table used to reflect the mapping relationship between each outbound call prefix and each service identifier; under normal circumstances, different service systems send outbound phone calls with An outbound call prefix indicates that the outbound call is made by this business line; the outbound call field corresponding to the outbound message is translated, that is, the outbound prefix of the outbound message sent by the business system to the phone platform is converted.
- the combination of the current service identifier and the number is used as the target outbound message, that is, the call flow of the existing phone platform is modified accordingly, for example, CFS-CS-REMIND+ number identification Ping
- An Pratt & Whitney collects the number of outbound calls to be modified to DE801A+ number, DE can be any character, used to distinguish numbers, and needs to be deleted after sending to the gateway, 801 is the business identification.
- Step S30 Associate the service identifier with the classification identifier to generate an association relationship.
- associating the service ID with the classification ID that is, establishing a mapping relationship between the service ID and the classification ID, that is, generating an association relationship
- the association relationship may generally be through the World Wide Area Network (World Wide Area Network).
- the Wide Web (web for short) page associates the service identifier and the classification identifier with each other, that is, the service resource group corresponding to the service identifier and the relay resource group corresponding to the classification identifier are associated with each other.
- Step S40 When an outbound call request is detected, the current service identifier corresponding to the outbound call request is obtained, and the current classification identifier corresponding to the current service identifier is determined according to the association relationship.
- the outbound call request is the demand information for the outbound call operation.
- the current service identifier corresponding to the outbound call request can be obtained, and the outbound call request is determined according to the association relationship.
- the current classification identifier corresponding to the current service identifier is determined according to the association relationship.
- Step S50 Determine the corresponding initial gateway relay resource according to the current classification identifier, and perform an outbound call operation according to the initial gateway relay resource.
- classification identifiers correspond to different gateway relay resources, and the corresponding initial gateway relay resources can be determined through the current classification identifier, and then outbound operations can be performed according to the initial gateway relay resources.
- the service relay switching method further includes the following steps:
- the corresponding gateway relay resource is updated according to the association relationship and the updated service relay resource, and the updated gateway relay resource is used as the new gateway relay resource.
- the preset resource update instruction is a preset instruction for updating relay resources, which can be automatically generated after a period of cycle or on time, or generated by receiving an external instruction, or It may be an update instruction generated in other ways, which is not limited in this embodiment.
- the relay resource can be updated through the preset resource update instruction.
- the update of the relay resource includes the update of the service relay resource and the update of the gateway relay resource.
- the update method can be The API interface of the telephone softswitch solution FreeSWITCH is used as the update interface, and the preset resource update instruction is sent to the update interface according to the preset data processing page, and the service relay resource corresponding to the service identifier is performed through the update interface.
- Update Update the corresponding gateway relay resource according to the association relationship and the updated service relay resource.
- the service relay resource update includes but is not limited to service identification, service name, extension number segment and resource number.
- the update of the gateway relay resource includes but is not limited to the update of the resource number, the relay area code, the start relay number, and the end relay number; by updating the service relay resource and the gateway relay resource, it can be guaranteed
- the timeliness of trunk line information ensures the accuracy of subsequent trunk line switching, and further improves the speed and efficiency of relay switching.
- Step S60 When an outbound call abnormality is detected in the outbound call operation, it is determined whether there is an idle service line in the initial gateway relay resource.
- outbound call abnormalities are generally relay abnormalities, gateway abnormalities and/or operator abnormalities, and may also be other abnormalities, which are not limited in this embodiment; unless the outbound call operation is detected When the call is abnormal, it can be confirmed in a timely manner whether there are idle service lines in the initial gateway relay resources, so as to prepare for subsequent fast relay switching.
- step S60 specifically includes the following steps:
- the idle service line with the largest channel capacity is used as the line to be switched, and the classification identifier of the line to be switched is obtained;
- Switch the current classification identification to the classification identification to be switched on the preset data processing page obtain the relay resource group to be switched corresponding to the classification identification to be switched, and call the relay resource group to be switched to perform service relay Switch.
- the idle service line with the largest channel capacity is used as the line to be switched, that is, the idle service line capable of transmitting related service data is used as the line to be switched, and then the relay resource group to be switched is called Business relay switching.
- Step S70 When there is an idle service line in the initial gateway relay resource, determine the classification identification to be switched according to the idle service line, switch the current classification identification to the classification identification to be switched, and call the classification identification to be switched The corresponding relay resource group to be switched to realize the service relay switching.
- the preset data processing page may generally be connected to the relay switching device. Direct connection and intercommunication to achieve quick response to relay switching operations.
- the preset data processing page is a preset page for processing relay switching data, which can generally be a web page or other types of pages.
- the classification identifier to be switched can be determined according to the idle service line, the current classification identifier is switched to the classification identifier to be switched, and the call
- the to-be-switched relay resource group corresponding to the to-be-switched classification identifier can realize fast switching of the service relay.
- the current classification identifier corresponding to the line of business can be directly modified on the web page, that is, the current classification identifier corresponding to the current classification identifier.
- the resource group for example, the business system caiku has abnormal lines, directly modify the current classification identification of caiku, and then use the new resource group to achieve second-level switching, without re-modifying the gateway configuration, and without all business lines preparing backup resources, saving A large number of backup gateway devices and operator relays save relay switching time and operating costs.
- step S50 specifically includes the following steps:
- the initial gateway relay resource corresponding to the current classification identifier is determined by the target OpenSIPS host, and the initial gateway relay resource is invoked to perform an outbound operation according to the target application programming interface.
- the target session initiation protocol server OpenSIPS host is a server that uniformly manages the relay resource pool.
- the target service identifier can be extracted from the outgoing call request, and the target service identifier can be extracted according to the association
- the relationship is determined with the target classification ID corresponding to the target service ID; the initial gateway relay resource corresponding to the target classification ID is determined by the target OpenSIPS host, and then the target application programming interface (Application Programming Interface) Programming Interface (API) calls the initial gateway relay resource to perform corresponding outbound operations.
- Application Programming Interface Application Programming Interface
- the gateway relay resource corresponding to the classification identifier can be used for outbound call according to the association relationship, that is, the web interface is directly called and distributed to the classification through the target OpenSIPS host Identify the corresponding gateway relay resource, establish an outbound line according to the gateway relay resource, and perform an outbound call operation according to the outbound line.
- each gateway relay resource is classified by a preset classification rule to obtain a classification category; the classification identifier corresponding to the classification category is obtained from the preset database, and the service identification is obtained from the target outbound message; The service identifier is associated with the classification identifier to generate an association relationship; when an outgoing call request is detected, the current service identifier corresponding to the outgoing call request is acquired, and the one corresponding to the current service identifier is determined according to the association relationship.
- the current classification identifier; the corresponding initial gateway relay resource is determined according to the current classification identifier, and the outbound call operation is performed according to the initial gateway relay resource; when an outbound call abnormality is detected in the outbound operation, it is determined Whether there is an idle service line in the initial gateway relay resource; when there is an idle service line in the initial gateway relay resource, determine the classification identifier to be switched according to the idle service line, and switch the current classification identifier to the classification to be switched ID, call the relay resource group to be switched corresponding to the classification ID to be switched to realize service relay switching, which can realize extremely fast switching when the relay is abnormal, and reduce the requirement for the number of backup relays, saving relay switching time and Operating costs, and improve the relay switching speed and efficiency.
- FIG. 3 is a schematic flowchart of a second embodiment of a service relay switching method according to this application. Based on the first embodiment shown in FIG. 2 above, a second embodiment of the service relay switching method according to this application is proposed.
- step S30 includes the following steps:
- Step S31 Obtain a gateway relay information table and a service relay information table from the preset database, and associate the data in the gateway relay information table and the service relay information table with each other.
- a gateway relay information table and a service relay information table are stored in the preset database.
- the gateway relay information table records detailed information about each gateway relay, and the gateway relay information
- the table contains the correspondence between various classification identifiers and gateway relay information
- the service relay information table records detailed information about each service relay
- the service relay information table contains various service identifiers and service information.
- the corresponding relationship of the subsequent information is generally to associate the data in the gateway relay information table and the service relay information table in a preset web page, that is, to associate each other in the same preset data processing page; generally Yes, the resource number, relay number, and relay area code in the gateway relay information table can be correlated with the service identifier in the service relay information table.
- the gateway can also be connected in other ways.
- the data in the relay information table and the service relay information table are related to each other, which is not limited in this embodiment.
- Step S32 Obtain the target gateway relay information corresponding to the classification identifier from the gateway relay information table, and obtain the target service relay information corresponding to the service identifier from the service relay information table.
- the gateway relay information corresponding to the classification identifier can be found through the gateway relay information table, that is, the target gateway relay information, and the service identifier corresponding to the service identifier can be found through the service relay information table.
- Service relay information that is, target service relay information.
- Step S33 Obtain a mapping relationship between the target gateway relay information and the target service relay information, and generate an association relationship between the service identifier and the classification identifier according to the mapping relationship.
- the target gateway relay information and the data in the service relay information table can be obtained by searching the associated preset database.
- the mapping relationship of the target service relay information can further generate the association relationship between the service identifier and the classification identifier according to the mapping relationship. After the association relationship is generated, it can be displayed in a relationship connection diagram in a corresponding format.
- the gateway relay information table and the service relay information table are obtained from the preset database, and the data in the gateway relay information table and the service relay information table are associated with each other; Obtain the target gateway relay information corresponding to the classification identifier from the relay information table, obtain the target service relay information corresponding to the service identifier from the service relay information table; obtain the target gateway relay information
- the mapping relationship with the target service relay information, and the association relationship between the service identifier and the classification identifier is generated according to the mapping relationship.
- FIG. 4 is a schematic flowchart of the third embodiment of the service relay switching method according to this application. Based on the second embodiment shown in FIG. 3, the third embodiment of the service relay switching method according to the application is proposed .
- step S70 includes the following steps:
- Step S71 Determine the current service line according to the current classification identifier corresponding to the initial gateway relay resource, obtain the current relay resource group corresponding to the current service line according to the preset line resource relationship, and the preset line resource relationship reflects each The mapping relationship between the service line and each trunk resource group.
- the preset line resource relationship may be a mapping relationship between lines and resources that is updated in real time according to changes in the gateway relay environment.
- Step S72 Check whether there are idle service lines in the current relay resource group except for the current service lines.
- the current relay resource group it can be determined whether there are other service lines besides the current service line, and then different relay switching strategies can be determined. If there is no service line other than the current service line in the current relay resource group, the corresponding appropriate service line is searched for relay switching; if there is no service line other than the current service line in the current relay resource group For idle service lines, the corresponding idle service lines are searched for in other current relay resource groups for relay switching.
- Step S73 When there are idle service lines other than the current service line in the current relay resource group, the idle service line with the largest channel capacity is used as the line to be switched, and the classification of the line to be switched is obtained. logo.
- the idle service line with the largest channel capacity is determined as the line to be switched, that is, the idle line is determined as the line to be switched. Line, and then obtain the corresponding classification identifier to be switched.
- Step S74 Switch the current classification identification to the classification identification to be switched on the preset data processing page, obtain the relay resource group to be switched corresponding to the classification identification to be switched, and call the relay resource group to be switched to perform Business relay switching.
- the relay resource group corresponding to the classification identification to be switched that is, the resource group to be switched, can be directly obtained, thereby Use the resource group to be switched to achieve rapid relay switching, without the need to perform massive backups, and save the cost of the relay line; if the current relay resource group does not have a service line other than the current service line, it will be The relay resource group finds a relatively idle and convenient line for switching, that is, the line with the largest channel capacity as the line to be switched, and then obtains the corresponding relay resource group to implement relay switching.
- the current service line is determined by the current classification identifier corresponding to the initial gateway relay resource, and the current relay resource group corresponding to the current service line is obtained according to the preset line resource relationship.
- the preset line resource relationship reflects each The mapping relationship between service lines and each relay resource group; find out whether there are idle service lines in the current relay resource group other than the current service lines; there are other than the current service lines in the current relay resource group
- the idle service line with the largest channel capacity is used as the line to be switched, and the classification identifier of the line to be switched is obtained;
- the current classification identifier is switched to the To-be-switched classification identifier, obtain the to-be-switched relay resource group corresponding to the to-be-switched classification identifier, call the to-be-switched relay resource group to perform service relay switching, without the need to perform massive backups, saving the cost of the relay line, and being implemented
- the extremely fast switching following abnormalities improves the speed and efficiency of relay switching.
- an embodiment of the present application also proposes a service relay switching device, and the service relay switching device includes:
- the classification module 10 is used to classify each gateway relay resource according to preset classification rules to obtain a classification category.
- the identification acquisition module 20 is configured to acquire the classification identification corresponding to the classification category from a preset database, and acquire the service identification from the target outgoing message.
- the association module 30 is configured to associate the service identifier with the classification identifier to generate an association relationship.
- the identification determining module 40 is configured to, when an outbound call request is detected, obtain the current service identification corresponding to the outbound call request, and determine the current classification identification corresponding to the current service identification according to the association relationship.
- the outbound call module 50 is configured to determine the corresponding initial gateway relay resource according to the current classification identifier, and perform an outbound call operation according to the initial gateway relay resource.
- the judging module 60 is configured to determine whether there is an idle service line in the initial gateway relay resource when an outbound call abnormality is detected in the outbound call operation.
- the switching module 70 is configured to determine the classification identification to be switched according to the idle service line when there is an idle service line in the initial gateway relay resource, switch the current classification identification to the classification identification to be switched, and call the waiting
- the relay resource group to be switched corresponding to the handover classification identifier is used to implement service relay handover.
Landscapes
- Engineering & Computer Science (AREA)
- Signal Processing (AREA)
- Computer Networks & Wireless Communication (AREA)
- Theoretical Computer Science (AREA)
- Data Mining & Analysis (AREA)
- Bioinformatics & Cheminformatics (AREA)
- Computer Vision & Pattern Recognition (AREA)
- Evolutionary Biology (AREA)
- Evolutionary Computation (AREA)
- Physics & Mathematics (AREA)
- General Engineering & Computer Science (AREA)
- General Physics & Mathematics (AREA)
- Bioinformatics & Computational Biology (AREA)
- Artificial Intelligence (AREA)
- Life Sciences & Earth Sciences (AREA)
- Data Exchanges In Wide-Area Networks (AREA)
Abstract
La présente invention relève du domaine technique de la commande de passerelle, et concerne un procédé et un appareil de commutation de relais de service, un dispositif terminal, et un support d'informations. Le procédé de la présente invention consiste : lors de la détection d'une demande sortante, à déterminer, selon une relation d'association entre chaque ressource de relais de passerelle, chaque identifiant de classification, et chaque identifiant de service, un identifiant de classification actuel correspondant à un identifiant de service actuel ; à déterminer une ressource de relais de passerelle initiale correspondante selon l'identifiant de classification actuel, et à réaliser une opération sortante selon la ressource de relais de passerelle initiale ; et lors de la détection du fait qu'une anomalie sortante se produit dans l'opération sortante, à déterminer un identifiant de classification vers lequel commuter en fonction d'une ligne de service au repos, à réaliser une commutation à partir de l'identifiant de classification actuel vers l'identifiant de classification vers lequel commuter, et à appeler un groupe de ressources de relais vers lequel commuter correspondant à l'identifiant de classification vers lequel commuter afin d'obtenir une commutation de relais de service. Une commutation extrêmement rapide est effectuée lorsqu'un relais est anormal, et les exigences concernant le nombre de relais de secours sont réduites, ce qui permet de réduire le temps consacré à la commutation de relais, de réduire les coûts de fonctionnement et d'améliorer la vitesse et l'efficacité de commutation de relais.
Applications Claiming Priority (2)
Application Number | Priority Date | Filing Date | Title |
---|---|---|---|
CN201910665474.0 | 2019-07-22 | ||
CN201910665474.0A CN110519810B (zh) | 2019-07-22 | 2019-07-22 | 业务中继切换方法、终端设备、存储介质及装置 |
Publications (1)
Publication Number | Publication Date |
---|---|
WO2021012490A1 true WO2021012490A1 (fr) | 2021-01-28 |
Family
ID=68623749
Family Applications (1)
Application Number | Title | Priority Date | Filing Date |
---|---|---|---|
PCT/CN2019/116755 WO2021012490A1 (fr) | 2019-07-22 | 2019-11-08 | Procédé et appareil de commutation de relais de service, dispositif terminal, et support d'informations |
Country Status (2)
Country | Link |
---|---|
CN (1) | CN110519810B (fr) |
WO (1) | WO2021012490A1 (fr) |
Families Citing this family (3)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN111131638A (zh) * | 2019-12-20 | 2020-05-08 | 大唐网络有限公司 | 一种智能外呼语音机器人系统及外呼方法 |
CN113660145B (zh) * | 2021-09-16 | 2022-10-18 | 四川新网银行股份有限公司 | 基于话务管理系统动态探知与转移中继线路故障的方法 |
CN113676403B (zh) * | 2021-10-22 | 2022-01-04 | 四川新网银行股份有限公司 | 一种基于动态探知的中继线路故障转移方法 |
Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2018023055A1 (fr) * | 2016-07-29 | 2018-02-01 | Genesys Telecommunications Laboratories, Inc. | Système et procédé d'optimisation du positionnement physique d'agents de centre d'appels sur un plateau de centre d'appels |
CN108989588A (zh) * | 2018-08-08 | 2018-12-11 | 携程旅游信息技术(上海)有限公司 | 呼叫分配方法、呼叫中心、电子设备和存储介质 |
CN109600521A (zh) * | 2018-11-14 | 2019-04-09 | 平安科技(深圳)有限公司 | 呼叫中心外呼测试方法及装置、电子设备、存储介质 |
CN109922215A (zh) * | 2019-01-08 | 2019-06-21 | 平安科技(深圳)有限公司 | 客服中心派工方法、装置、计算机设备及存储介质 |
CN109951442A (zh) * | 2019-01-25 | 2019-06-28 | 上海凯岸信息科技有限公司 | 智能语音调度系统 |
Family Cites Families (6)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
CN101374009B (zh) * | 2007-08-20 | 2013-12-04 | 中兴通讯股份有限公司 | 一种中继网络的业务信道切换方法 |
US8744471B1 (en) * | 2008-05-09 | 2014-06-03 | Nextel Communications Inc. | Systems and methods of categorized allocation of radio resources |
CN103118401B (zh) * | 2009-06-19 | 2015-09-30 | 华为技术有限公司 | 业务承载映射方法及通信设备 |
WO2011044396A2 (fr) * | 2009-10-07 | 2011-04-14 | Santosh Chandrachood | Procédé et appareil d'assistance à des communications réseau |
CN108770074B (zh) * | 2014-12-22 | 2022-09-30 | 中兴通讯股份有限公司 | 实现设备直通中继选择的方法、网络控制节点和用户设备 |
US9860047B1 (en) * | 2015-05-12 | 2018-01-02 | Sprint Spectrum L.P. | User equipment relay selection |
-
2019
- 2019-07-22 CN CN201910665474.0A patent/CN110519810B/zh active Active
- 2019-11-08 WO PCT/CN2019/116755 patent/WO2021012490A1/fr active Application Filing
Patent Citations (5)
Publication number | Priority date | Publication date | Assignee | Title |
---|---|---|---|---|
WO2018023055A1 (fr) * | 2016-07-29 | 2018-02-01 | Genesys Telecommunications Laboratories, Inc. | Système et procédé d'optimisation du positionnement physique d'agents de centre d'appels sur un plateau de centre d'appels |
CN108989588A (zh) * | 2018-08-08 | 2018-12-11 | 携程旅游信息技术(上海)有限公司 | 呼叫分配方法、呼叫中心、电子设备和存储介质 |
CN109600521A (zh) * | 2018-11-14 | 2019-04-09 | 平安科技(深圳)有限公司 | 呼叫中心外呼测试方法及装置、电子设备、存储介质 |
CN109922215A (zh) * | 2019-01-08 | 2019-06-21 | 平安科技(深圳)有限公司 | 客服中心派工方法、装置、计算机设备及存储介质 |
CN109951442A (zh) * | 2019-01-25 | 2019-06-28 | 上海凯岸信息科技有限公司 | 智能语音调度系统 |
Also Published As
Publication number | Publication date |
---|---|
CN110519810B (zh) | 2022-02-01 |
CN110519810A (zh) | 2019-11-29 |
Similar Documents
Publication | Publication Date | Title |
---|---|---|
WO2021012490A1 (fr) | Procédé et appareil de commutation de relais de service, dispositif terminal, et support d'informations | |
WO2021012489A1 (fr) | Procédé d'interrogation de journal de plateforme téléphonique, dispositif terminal, support de stockage et appareil | |
EP3984261A1 (fr) | Procédé et appareil permettant d'identifier un utilisateur dans un système de communication ran | |
WO2020147385A1 (fr) | Procédé et appareil d'entrée de données, terminal et support d'informations lisible par ordinateur | |
WO2012093893A2 (fr) | Procédé et dispositif d'interfonctionnement entre des stations de base qui utilisent une passerelle dans un système de communication sans fil de structure cellulaire hiérarchique | |
WO2017161883A1 (fr) | Procédé et dispositif de traitement de transmission de données, et terminal | |
WO2013185311A1 (fr) | Nœud de gestion mobile et procédé d'obtention de passerelle de service, passerelle de données et système | |
WO2020186773A1 (fr) | Procédé, dispositif et appareil de surveillance de demandes d'appel, et support d'informations | |
WO2018153268A1 (fr) | Procédé et système de sélection de volte, par un terminal mobile, en fonction d'une carte sim et terminal mobile | |
WO2020015060A1 (fr) | Procédé et appareil d'estimation d'anomalie de consommation d'énergie, et support d'enregistrement informatique | |
WO2020233073A1 (fr) | Procédé, dispositif et appareil de traitement de test d'environnement de chaîne de blocs, et support de stockage | |
WO2020143297A1 (fr) | Procédé, appareil et dispositif de reprise après sinistre destinés à un centre d'appel, et support de stockage | |
WO2020042482A1 (fr) | Procédé, appareil et dispositif de traitement de service d'agent, et support de stockage lisible par ordinateur | |
WO2019235813A1 (fr) | Dispositif électronique prenant en charge de multiples protocoles de communication sans fil et son procédé | |
WO2020077832A1 (fr) | Procédé, appareil et dispositif d'accès à un bureau dans le nuage et support de stockage | |
WO2016089011A1 (fr) | Procédé et appareil permettant d'analyser l'état d'un terminal de réception et programme de mise en œuvre associé | |
WO2022086000A1 (fr) | Dispositif nœud d'accès sans fil et procédé d'interface mis en œuvre par un dispositif nœud d'accès sans fil | |
WO2018184302A1 (fr) | Procédé de transmission de données, système, équilibreur de charge virtuelle et support de stockage lisible | |
WO2010047458A1 (fr) | Systeme et procede de transmission efficace de donnees durant un jeu d'equipe dans un environnement cpns, et serveur cpns, terminal de communications mobile, et terminal de point d'extremite associe | |
WO2017185647A1 (fr) | Procédés de gestion et d'appel de numéro d'identification internationale d'abonné mobile (imsi) basé sur softsim, serveur et dispositif côté réseau | |
WO2016090775A1 (fr) | Procédé et système d'utilisation synchrone pour données de message court | |
EP2918138A1 (fr) | Procédé et appareil de fourniture de service web dans un système de communication sans fil | |
WO2012070900A2 (fr) | Système de partage d'événement et données entre dispositifs personnels | |
WO2020186780A1 (fr) | Procédé et appareil d'enregistrement et de restauration d'opération d'utilisateur, dispositif et support d'informations lisible | |
WO2013129804A1 (fr) | Procédé, système, et support d'enregistrement pour analyser l'ensemble de règles de réduction de charge d'un réseau radio |
Legal Events
Date | Code | Title | Description |
---|---|---|---|
121 | Ep: the epo has been informed by wipo that ep was designated in this application |
Ref document number: 19938407 Country of ref document: EP Kind code of ref document: A1 |
|
NENP | Non-entry into the national phase |
Ref country code: DE |
|
122 | Ep: pct application non-entry in european phase |
Ref document number: 19938407 Country of ref document: EP Kind code of ref document: A1 |