WO2020215334A1 - 报警呼叫处理方法及设备、计算机可读存储介质 - Google Patents

报警呼叫处理方法及设备、计算机可读存储介质 Download PDF

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Publication number
WO2020215334A1
WO2020215334A1 PCT/CN2019/084667 CN2019084667W WO2020215334A1 WO 2020215334 A1 WO2020215334 A1 WO 2020215334A1 CN 2019084667 W CN2019084667 W CN 2019084667W WO 2020215334 A1 WO2020215334 A1 WO 2020215334A1
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WIPO (PCT)
Prior art keywords
terminal
alarm
police
alarm terminal
selection information
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PCT/CN2019/084667
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English (en)
French (fr)
Inventor
朱海波
唐志雄
郑剑雄
Original Assignee
海能达通信股份有限公司
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Publication date
Application filed by 海能达通信股份有限公司 filed Critical 海能达通信股份有限公司
Priority to PCT/CN2019/084667 priority Critical patent/WO2020215334A1/zh
Publication of WO2020215334A1 publication Critical patent/WO2020215334A1/zh

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    • G—PHYSICS
    • G08—SIGNALLING
    • G08B—SIGNALLING OR CALLING SYSTEMS; ORDER TELEGRAPHS; ALARM SYSTEMS
    • G08B25/00—Alarm systems in which the location of the alarm condition is signalled to a central station, e.g. fire or police telegraphic systems
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04W—WIRELESS COMMUNICATION NETWORKS
    • H04W4/00—Services specially adapted for wireless communication networks; Facilities therefor
    • H04W4/02—Services making use of location information
    • H04W4/021—Services related to particular areas, e.g. point of interest [POI] services, venue services or geofences

Definitions

  • This application relates to the field of communication technology, and in particular to an alarm call processing method and equipment, and a computer-readable storage medium.
  • the policeman communicates with the alarm terminal of the alarm person through the alarm terminal to transmit the specific information of the police situation. After the transmission of the alarm information is completed, the policeman sends it to the police terminal of police officers around the alarm person.
  • the inventor of the present application has discovered through long-term research that the transmission of the alarm information in the above-mentioned manner requires a second communication cost, so the time for issuing the alarm information is longer.
  • the main technical problem solved by this application is to provide an alarm call processing method and equipment, and a computer-readable storage medium, which can add police terminals around the alarm terminal to the communication between the alarm terminal and the alarm terminal when the alarm terminal and the alarm terminal are talking. Communication shortens the time for issuing police information.
  • the first aspect of the present application provides an alarm call processing method.
  • the method includes: receiving a dispatch request when the alarm terminal is talking with the alarm terminal, wherein the dispatch request includes the first choice of at least one police terminal Information, at least one police terminal matches the location information of the alarm terminal; according to the dispatch request, the communication between the police terminal, the alarm terminal and the alarm terminal corresponding to the first selection information is established.
  • the second aspect of the present application provides an alarm call processing method.
  • the method includes: determining the location information of the alarm terminal when the alarm terminal is calling; and determining the information used to process the alarm terminal report according to the location information of the alarm terminal.
  • At least one police terminal in an alarm situation sending a dispatch request to the server so that the server establishes communication between at least one police terminal, an alarm terminal, and an alarm terminal according to the dispatch request, the dispatch request includes first selection information of at least one police terminal.
  • the third aspect of the present application provides an alarm call processing device, including a communication circuit, a processor, and a memory.
  • the processor is respectively coupled to the communication circuit and the memory, and the communication circuit, the processor, and the memory can be implemented when working The steps in the method of the first or second aspect described above.
  • the fourth aspect of the present application provides a computer-readable storage medium having a computer program stored on the computer-readable storage medium, and the computer program can implement the first aspect or the second aspect when executed by a processor Steps in the method.
  • the alarm call processing method provided by this application uses a dispatch request sent when the alarm terminal is talking with the alarm terminal, and the dispatch request includes at least one location with the alarm terminal According to the first selection information of the police terminal whose information is matched, the communication between the police terminal, the alarm terminal and the alarm terminal corresponding to the first selection information is established according to the dispatch request.
  • this application can be used in the alarm terminal and When the alarm terminal is talking, the police terminal that matches the position of the alarm terminal joins the call between the alarm terminal and the alarm terminal to establish the communication between the alarm terminal, the alarm terminal and the police terminal, reducing the amount of time that the alarm terminal sends the alarm to the police terminal.
  • the cost of secondary communication shortens the time for issuing police information.
  • FIG. 1 is a schematic flowchart of an implementation manner of an alarm call processing method according to the present application
  • FIG. 2 is a schematic flowchart of an embodiment of step S12 in FIG. 1;
  • Fig. 3 is a schematic flowchart of another embodiment of the alarm call processing method of the present application.
  • FIG. 4 is a sequence diagram of an implementation manner of an alarm call processing method according to the present application.
  • FIG. 5 is a schematic flowchart of another embodiment of the alarm call processing method of the present application.
  • FIG. 6 is a schematic diagram of a sequence of another embodiment of the alarm call processing method according to the present application.
  • FIG. 7 is a sequence diagram of another implementation manner of the alarm call processing method of the present application.
  • FIG. 8 is a schematic flowchart of another embodiment of the alarm call processing method of the present application.
  • FIG. 9 is a schematic flowchart of another embodiment of the alarm call processing method of the present application.
  • FIG. 10 is a schematic diagram of the framework of an embodiment of the alarm call processing device of the present application.
  • FIG. 11 is a schematic diagram of an embodiment of a computer-readable storage medium of the present application.
  • FIG. 1 is a schematic flowchart of an embodiment of an alarm call processing method according to the present application. The method includes:
  • Step S11 Receive a dispatch request when the alarm terminal is talking with the alarm terminal, where the dispatch request includes first selection information of at least one police terminal, and at least one police terminal matches the location information of the alarm terminal.
  • the alarm dispatching device and the alarm terminal can be connected to the public switched telephone network (PSTN, Public Switched Telephone Network) or the public land mobile network (PLMN, Public Land Mobile) through Computer Telecommunication Integration (CTI) technology.
  • PSTN Public Switched Telephone Network
  • PLMN Public Land Mobile
  • CTI Computer Telecommunication Integration
  • Network specifically, the telecommunication switch (or queuing machine) is connected to the PSTN and/or PLMN.
  • the telecommunication switch (or queuing machine) is connected to the server, and on the other hand is associated with at least one alarm terminal and at least one alarm terminal
  • the alarm terminal of the PSTN and/or PLMN network is connected to the alarm terminal through the telecommunication switch (or queuing machine)
  • the server is connected to the gateway
  • the wireless base station is connected to the gateway
  • the police terminal is connected to the server through the wireless base station and gateway .
  • the alarm dispatching equipment is equipped with a screen for police officers to view relevant information.
  • the dispatching equipment for alarm dispatching can be a microcomputer, a tablet computer, etc.
  • the alarm terminal can be a fixed telephone.
  • the first selection information indicates the information of at least one selected police terminal that matches the location information of the alarm terminal, and may also indicate the information of a group pre-associated with the police terminal, and the group includes at least the police terminal.
  • the group can also include other police terminals.
  • each police station monitors at least one group, and each group includes at least one police terminal.
  • the police terminal corresponding to the first selection information indicates that the police terminal is currently in an idle state.
  • the alarm dispatching device and the server are respectively connected to a telecommunication switch (or queuing machine) through a network cable, and then the server receives the dispatch request sent by the alarm dispatching device through the telecommunication switch (or queuing machine).
  • Step S12 According to the dispatching request, the communication between the police terminal, the alarm terminal and the alarm terminal corresponding to the first selection information is established.
  • the server establishes the communication between the police terminal, the alarm terminal and the alarm terminal corresponding to the first selection information according to the dispatch request containing the first selection information.
  • the alarm call processing method of the present application uses a dispatch request sent when the alarm terminal is talking with the alarm terminal, and the dispatch request includes at least one first selection information of the police terminal that matches the location information of the alarm terminal, thereby According to the dispatch request, the communication between the police terminal, the alarm terminal and the alarm terminal corresponding to the first selection information is established, and then the police terminal that matches the position of the alarm terminal can join the alarm terminal when the alarm terminal and the alarm terminal are talking. Talk to the alarm terminal to establish the communication between the alarm terminal, the alarm terminal and the police terminal, which reduces the cost of secondary communication for the alarm terminal to issue the alarm to the police terminal, and shortens the time for issuing the police.
  • the call between the alarm terminal and the alarm terminal is implemented through a public network, for example, PSTN network, PLMN network, etc.; the call between the police terminal and the alarm terminal and/or the alarm terminal is implemented through a private network, For example, police digital trunking (PDT, Police Digital Trunking), digital mobile radio (DMR, Digital Mobile Radio), terrestrial trunking radio (TETRA, Terrestrial Trunked Radio), etc.
  • a public network for example, PSTN network, PLMN network, etc.
  • the call between the police terminal and the alarm terminal and/or the alarm terminal is implemented through a private network,
  • police digital trunking PTT, Police Digital Trunking
  • DMR digital mobile radio
  • TETRA Terrestrial Trunked Radio
  • step S12 includes:
  • Step S121 According to the dispatch request, the police terminal corresponding to the first selection information is added to the communication conference associated with the alarm terminal, where the alarm terminal and the alarm terminal have previously been members of the communication conference.
  • the communication conference is preset on the server, there is at least one communication conference, and each communication conference is associated with an alarm terminal.
  • each communication conference is associated with an alarm terminal.
  • the alarm terminal and the alarm terminal are talking, the alarm terminal and the alarm terminal have previously been members of the communication conference.
  • the server adds the police terminal corresponding to the first selection information contained in the dispatch request to the communication conference associated with the alarm terminal.
  • the alarm terminal, the alarm terminal, and the police terminal are in the same communication conference. Establish the basis of communication between.
  • Step S122 Call the police terminal corresponding to the first selection information, so that communication is established among the alarm terminal, the alarm receiving terminal, and the police terminal corresponding to the first selection information in the communication conference.
  • the server Before the server calls the police terminal corresponding to the first selected information in the communication conference, there is only the call between the alarm terminal and the alarm terminal in the communication conference. After the server calls the police terminal corresponding to the first selected information in the communication conference, the communication conference The three parties of the alarm terminal, the alarm terminal, and the police force terminal establish communication.
  • the alarm call processing method of this application includes: receiving a conference trigger request sent after the alarm terminal and the alarm terminal establish a call, wherein the conference trigger request includes the conference number pre-bound to the alarm terminal ;
  • the communication conference associated with the alarm terminal is triggered based on the conference number, and the call between the alarm terminal and the alarm terminal is connected to the communication conference.
  • the server receives the conference trigger request sent by the alarm terminal after establishing a call with the alarm terminal.
  • the communication conference is pre-created on the server, for example, the server pre-creates a communication conference C1, a communication conference C2, a communication conference C3, etc.
  • Each communication conference has a conference number.
  • communication conference C1 has conference number 7001
  • communication conference C2 has conference number 7002
  • communication conference C3 has conference number 7003, and so on.
  • Each alarm terminal is bound to a conference number, for example, the alarm terminal A1 is bound to the conference number 7001, the alarm terminal A2 is bound to the conference number 7002, the alarm terminal A3 is bound to the conference number 7003, etc., that is, the alarm terminal A1 is associated with the communication conference C1, the alarm terminal A2 is associated with the communication conference C2, and the alarm terminal A3 is associated with the communication conference C3.
  • the server does not receive the conference trigger request of the alarm terminal A1
  • the communication conference C1 associated with the alarm terminal A1 is in an idle state.
  • the server When the server receives the conference trigger request sent by the alarm terminal A1 and the alarm terminal after the call (the conference trigger When the request includes the pre-bound conference number 7001) of the alarm terminal A1, the server triggers the communication conference C1 associated with the alarm terminal A1 based on the conference number 7001, and connects the call between the alarm terminal A1 and the alarm terminal to the communication conference C1 At this time, the communication conference C1 is in an occupied state.
  • the alarm call processing method of this application further includes:
  • Step S31 Send a dispatch inquiry message to the gateway connected to at least one police terminal, where the dispatch inquiry message includes second selection information for at least one police terminal matching the location information of the alarm terminal.
  • the gateway communicates with the server on the one hand, and communicates with the wireless base station on the other.
  • the police terminal establishes a communication connection with the gateway through the wireless base station, and then establishes a communication connection with the server.
  • police terminals include but are not limited to walkie-talkies.
  • Wireless base stations include but are not limited to PDT wireless base stations, DMR wireless base stations, TETRA wireless base stations, and so on.
  • the alarm terminal on the PSTN or PLMN network sends its location information to the alarm dispatching equipment through the telecommunications switch (or queuing machine).
  • the alarm dispatching equipment receives the location information of the alarm terminal, it selects the police terminal that meets the circle selection rule according to the preset circle selection rule, for example, the police terminal B1, B2 or B1, B2 station within 200 meters from the alarm terminal
  • the group D1 at and matches the location information of the alarm terminal.
  • the distance range from the alarm terminal may also be 500 meters, 800 meters, etc., and this embodiment does not limit the specific numerical range.
  • the second selection information indicates at least one police force terminal matching the location information of the alarm terminal, for example, police force terminals B1 and B2 within 200 meters of the alarm terminal.
  • the second selection information may also indicate a group pre-associated with the police terminal. For example, B1 and B2 are pre-associated with the group D1, and the second selection information indicates the group D1.
  • Step S32 Receive a dispatch response message fed back by the gateway, where the dispatch response message includes whether the police terminal corresponding to the second selection information can accept the result of this dispatch.
  • the gateway After the gateway receives the dispatch inquiry message sent by the server, it queries whether the police terminal corresponding to the second selection information contained in the dispatch inquiry message is in an idle state, and forms the query result into a corresponding dispatch inquiry message
  • the dispatch response message for example, the gateway inquires that the police terminals B1 and B2 corresponding to the second selection information are in an idle state, and then sends the corresponding dispatch response message to the server.
  • the gateway inquires that the police terminal corresponding to the second selection information is in an idle state, and forms the group information associated with the police terminal into a dispatch response message corresponding to the dispatch inquiry message.
  • the gateway queries the second The police terminals B1 and B2 corresponding to the selected information are in an idle state, and the information of the group D1 associated with the police terminals B1 and B2 is sent to the server to form a dispatch response message.
  • the server receives the dispatch response message fed back by the gateway, where the dispatch response message includes whether the police terminal corresponding to the second selection information can accept the result of this dispatch.
  • Step S33 Sending the dispatch response message to the dispatching equipment for the dispatching, so that the dispatching dispatching device for dispatching determines the first selection information in the dispatching request based on the result in the dispatching response message.
  • the alarm dispatching equipment is bound to the alarm terminal in advance.
  • the server sends the dispatching response message to the dispatching equipment to make the dispatching equipment determine the first selection information in the dispatching request based on the result in the dispatching response message, for example, the result in the dispatching response message is the police force terminal B1 , B2 is in the idle state and can accept the dispatch, and then it is determined that the first selection information in the dispatch request sent to the server is the information of the police terminals B1 and B2, or the dispatch result in the dispatch response message is the police terminals B1 and B2
  • the associated group D1 is in an idle state and can accept dispatch, and then it is determined that the first selection information in the dispatch request sent to the server is the information of the group D1 associated with the police terminals B1 and B2.
  • the alarm call processing method of this application further includes: receiving first call data between at least two of the police terminal, the alarm terminal, and the alarm terminal corresponding to the first selection information; and sending; The first call data is sent to the police dispatching device and the police dispatching device associated with the police terminal corresponding to the first selection information.
  • the server receives the first call data between at least two of the police terminal, the alarm terminal, and the alarm terminal corresponding to the first selection information, and then, the server sends the first call data to the alarm dispatching device and the first selection information
  • the police dispatching equipment associated with the corresponding police terminal for example, the police dispatching equipment E1 associated with the police terminals B1 and B2 belongs to the police station E. At this time, the police terminal A1, the alarm terminal, the police terminal B1 and B2 are at least between the two
  • the first call data is sent by the server to the police dispatching equipment E1 of the police station E and the dispatching equipment A associated with the alarm terminal A1.
  • FIG. 4 is a schematic diagram of a sequence of an embodiment of an alarm call processing method of this application. The following describes the signaling flow of the alarm call processing method of this application in sequence with reference to FIG. 4, which specifically includes:
  • the alarm terminal receives a call from the alarm terminal to establish a call between the alarm terminal and the alarm terminal.
  • the alarm terminal communication and its corresponding alarm dispatch equipment access the public switched telephone network (PSTN, Public Switched Telephone Network) and/or the public land mobile network (CTI, Computer Telecommunication Integration) technology.
  • PSTN Public Switched Telephone Network
  • CTI Computer Telecommunication Integration
  • PLMN Public Land Mobile Network
  • the PSTN and/or PLMN network is accessed through a telecommunication switch (or queuing machine), and the telecommunication switch (or queuing machine) is in communication connection with the server.
  • This embodiment does not limit its specific network structure.
  • the server receives the conference trigger request sent by the alarm terminal, where the conference trigger request includes the conference number pre-bound to the alarm terminal.
  • At least one communication conference is preset in the server, each communication conference has a conference number, and each alarm terminal is bound to the conference number of the communication conference associated with it.
  • S403 The server triggers the communication conference associated with the alarm terminal based on the conference number, and connects the call between the alarm terminal and the alarm terminal to the communication conference.
  • the server After the server receives the conference trigger request containing the conference number, it can trigger the communication conference associated with the alarm terminal based on the conference number, so that the call between the alarm terminal and the alarm terminal can be connected to the communication conference.
  • the alarm dispatching device corresponding to the alarm terminal receives the location information of the alarm terminal.
  • the alarm dispatching device corresponding to the alarm terminal receives the position information of the alarm terminal.
  • the position information can be the GPS chip of the alarm terminal.
  • the collected longitude and latitude of the location of the alarm terminal can also be the longitude and latitude of the location of the alarm terminal obtained by the alarm terminal through public network base station positioning, or the longitude and latitude of the alarm terminal location obtained by the alarm terminal combined with the GPS chip and public network base station .
  • the alarm dispatching device circles the police terminal matching the position information based on the position information of the alarm terminal, and forms second selection information corresponding to the police terminal.
  • the alarm dispatching equipment circle selects police terminals that meet the preset circle selection rules around the location of the alarm terminal, such as within 200 meters, 500 meters, or 800 meters around the location of the alarm terminal.
  • the alarm dispatching device circle selects groups of police terminals that meet the preset circle selection rules around the location where the alarm terminal is located based on the location information of the alarm terminal.
  • the alarm dispatching equipment forms corresponding second selection information based on the circled police force terminals.
  • the alarm dispatching device forms corresponding second selection information based on the group to which the circled police terminal belongs.
  • the alarm dispatching device sends a dispatch inquiry message to the server, where the dispatch inquiry message includes the second selection information.
  • the alarm dispatching device sends a dispatch inquiry message to the server based on the second selection information.
  • S407 The server sends a dispatch inquiry message to the gateway connected to the police terminal.
  • the server sends the dispatch inquiry message to the gateway connected to the police terminal.
  • S408 The gateway feeds back a dispatch response message to the server according to the received dispatch inquiry message, where the dispatch response message includes whether the police terminal corresponding to the second selection information can accept the result of this dispatch.
  • the gateway queries whether the police terminal connected to it is free according to the received dispatch inquiry message. In an implementation scenario, the gateway queries whether the group to which the police terminal connected to it belongs is free according to the dispatch inquiry message. Thus, the gateway feeds back a dispatch response message to the server, where the dispatch response message includes whether the police terminal corresponding to the second selection information can accept the result of this dispatch. In another implementation scenario, the dispatch response message includes whether the group to which the police terminal corresponding to the second selection information belongs can accept the result of this dispatch.
  • S409 The server sends the received dispatch response message to the alarm dispatching device.
  • the server sends the received dispatch response message to the alarm dispatching device.
  • the alarm dispatching device sends a dispatching request to the server, and the dispatching request includes the dispatching request that the dispatching device determines the first selection information in the dispatching request based on the result in the dispatching response message.
  • the dispatching equipment for alarm dispatching sends a dispatching request to the server based on the dispatching response message received.
  • the dispatching request includes that the dispatching dispatching device determines the first selection information in the dispatching request based on the result of the dispatching response message aggregation.
  • the information includes the police terminal or the group to which the police terminal belongs in response to the dispatch inquiry message.
  • S411 The server adds the police terminal corresponding to the first selection information to the communication conference associated with the alarm terminal according to the dispatch request.
  • the server Based on the dispatch request, the server adds the police terminal corresponding to the first selection information contained in the dispatch request to the communication conference associated with the alarm terminal. In an implementation scenario, based on the dispatch request, the server adds the group of the police terminal corresponding to the first selection information contained in the dispatch request to the communication conference associated with the police terminal.
  • S412 The server calls the police terminal corresponding to the first selection information.
  • the server calls the police terminal corresponding to the first selection information, so that the police terminal responds to the call and establishes a communication connection based on the communication conference with the alarm terminal and the alarm terminal.
  • the gateway sends the call success information to the server, thereby enabling communication between the alarm terminal, the alarm receiving terminal, and the police terminal corresponding to the first selection information in the communication conference to establish communication.
  • the gateway After the police terminal responds to the call of the server through the gateway connected to it, the gateway sends a call success message to the server, so that communication is established between the alarm terminal, the alarm terminal, and the police terminal corresponding to the first selection information in the communication conference.
  • S414 The server sends the first call data between at least two of the police terminal, the alarm terminal and the alarm terminal corresponding to the first selection information to the police dispatching device and the police dispatching device associated with the police terminal corresponding to the first selection information, respectively .
  • the server In order for the alarm dispatching equipment associated with the alarm terminal and the police dispatching equipment associated with the police terminal to receive the first call data between at least the alarm terminal, the alarm terminal, and the police terminal, the server sends the first call data to the aforementioned police dispatcher Equipment and alarm dispatch equipment.
  • the alarm call processing method of the present application can add the police terminal that matches the position of the alarm terminal to the call between the alarm terminal and the alarm terminal when the alarm terminal and the alarm terminal are talking, so as to establish a connection between the alarm terminal, the alarm terminal and the police terminal
  • the communication reduces the cost of secondary communication for the alarm terminal to issue the police information to the police force terminal, and shortens the time for issuing the police information.
  • FIG. 5 is a schematic flowchart of another embodiment of the alarm call processing method of this application.
  • the communication between the police terminal and the alarm terminal, and the alarm terminal is half-duplex communication.
  • the police terminal listens to the call between the alarm terminal and the alarm terminal in full duplex communication.
  • the method described in this embodiment includes the following steps:
  • Step S51 Receive the speaking right application request sent by the police terminal corresponding to the first selection information sent by the gateway.
  • the police terminal corresponding to the first selection information is the police terminal that listens to the call between the alarm terminal and the alarm terminal in the communication conference at this time.
  • the police terminal is a walkie-talkie.
  • PTT Push To Talk
  • the police terminal is in a half-duplex communication mode, so you need to obtain the right to speak before you can intervene.
  • the police terminal sends a speech right application request to the gateway, and the gateway forwards the speech right application request of the police terminal to the server.
  • Step S52 According to the speaking right application request, the speaking right is issued to the police terminal that issued the speaking right application request.
  • the server issues the speaking right to the police terminal that issued the speaking right application request according to the speaking right application request.
  • Step S53 Receive the second call data sent by the police terminal that has obtained the speaking right from the gateway.
  • the second call data is call data generated by the police terminal that is in the same communication conference as the alarm terminal and the alarm terminal responding to the first call data between the alarm terminal and the alarm terminal. Specifically, after the police terminal that issued the speaking right application request obtains the speaking right, it forwards the second call data to the server through the gateway, and the server receives the second call data, so that the alarm terminal and the alarm in the same communication conference The terminal listens to the second call data.
  • the police terminal in the alarm call processing method of the present application can apply for the right to speak in the process of listening to the call between the alarm terminal and the alarm terminal in real time, so that the police officer to which the police terminal belongs can be Interrupt the call between the alarm terminal and the alarm terminal.
  • the alarm call processing method of the present application further includes: receiving a speaking right release request sent by a police terminal that has obtained the speaking right from the gateway; and releasing the speaking right according to the speaking right release request The requested police terminal's speaking right is released, and the speaking right is issued to the alarm terminal.
  • the police officer to which the police terminal belongs releases the PTT button after the interruption is completed, thereby completing the interruption and releasing the speaking right.
  • the police terminal sends a speaking right release request to the gateway connected to it.
  • the police terminal completes the interruption, the right to speak is released in time and the right to speak is returned.
  • the server receives the speaking right release request sent by the police terminal that has obtained the speaking right from the gateway, releases the speaking right of the police terminal that issued the speaking right release request according to the speaking right release request, and issues the speaking right to the alarm terminal to make the alarm terminal Continue the full-duplex communication with the alarm terminal, and then the police terminal listens to the call between the alarm terminal and the alarm terminal.
  • the alarm call processing method of the present application further includes: sending the speaking right attribution information to the alarm dispatching device and the police dispatching device associated with the police terminal corresponding to the first selected information.
  • the above step of sending the speaking right attribution information to the alarm dispatching device and the police dispatching device associated with the police terminal corresponding to the first selection information may also occur after the above steps S51, S52, and S53.
  • the alarm dispatching device and the police dispatching device can obtain in real time that the current call right belongs to the alarm receiving terminal or the police terminal.
  • FIG. 6 is a schematic diagram of a sequence of another embodiment of the alarm call processing method of this application.
  • the following describes the signaling flow of the alarm call processing method of this application in order with reference to Fig. 6, which specifically includes:
  • Step S601 The gateway sends a speaking right application request sent by the police terminal corresponding to the first selection information to the server.
  • the police terminal is a walkie-talkie.
  • PTT Push To Talk
  • the police terminal When its PTT (Push To Talk) button is pressed, it means that the police officer to which the police terminal belongs needs to intervene during the call between the alarm terminal and the alarm terminal. Therefore, due to the default state The police terminal is in a half-duplex communication mode, so you need to obtain the right to speak before you can intervene.
  • the police terminal sends a speech right application request to the gateway, and the gateway forwards the speech right application request of the police terminal to the server.
  • Step S602 The server sends the speaking right attribution information to the police dispatching device and the police dispatching device associated with the police terminal corresponding to the first selection information respectively.
  • the alarm dispatching equipment and police dispatching equipment can obtain in real time that the current speaking right belongs to the alarm receiving terminal or the police terminal through the speaking right ownership information.
  • Step S603 The server issues the speaking right through the gateway according to the speaking right application request to the police terminal that issued the speaking right application request.
  • the server issues the speaking right to the police terminal according to the speaking right application request.
  • Step S604 The gateway sends the speaking right to the server to obtain information based on the issuing of the speaking right.
  • Step S605 The server sends the speaking right attribution information to the police dispatching device and the police dispatching device associated with the police terminal corresponding to the first selection information respectively.
  • the alarm dispatching equipment and police dispatching equipment can obtain in real time that the current speaking right belongs to the alarm receiving terminal or the police terminal through the speaking right ownership information.
  • Step S606 Receive the second call data sent by the police terminal that has obtained the speaking right from the gateway.
  • the police terminal that issued the request for speaking rights forwards the second call data to the server through the gateway, and the server receives the second call data, so that the alarm terminal and the alarm terminal in the same communication conference can hear the call The second call data.
  • Step S607 The server sends the speaking right attribution information to the police dispatching device and the police dispatching device associated with the police terminal corresponding to the first selection information respectively.
  • the alarm dispatching equipment and police dispatching equipment can obtain in real time that the current speaking right belongs to the alarm receiving terminal or the police terminal through the speaking right ownership information.
  • the police terminal in the alarm call processing method of the present application can apply for the right to talk in the process of listening to the call between the alarm terminal and the alarm terminal in real time, so as to interrupt the call, so that the police officer to which the police terminal belongs can be based on what they hear The call between the alarm terminal and the alarm terminal is interrupted, and the alarm dispatching equipment and the police dispatching equipment can obtain in real time that the current call right belongs to the alarm receiving terminal or the police terminal.
  • the alarm call processing method of this application further includes: receiving a hang-up instruction sent by the alarm terminal when the call is ended with the alarm terminal.
  • the alarm terminal After the alarm terminal and the alarm terminal finish the conversation, the alarm terminal sends a hang-up instruction to the server.
  • the alarm call processing method of the present application further includes: when it is detected that the preset hang-up condition is met, sending a first hang-up notification to the alarm receiving terminal to notify that the first hang-up is about to be disconnected.
  • a communication between the police terminal corresponding to the selected information and the alarm terminal and the alarm terminal is selected, and the communication between the police terminal corresponding to the first selected information and the alarm terminal and the alarm terminal is disconnected.
  • the alarm call processing method of this application further includes: sending The second hang-up notification is sent to the police terminal corresponding to the first selection information to notify that the communication between the police terminal corresponding to the first selection information and the alarm terminal and the alarm terminal will be disconnected.
  • the preset hang-up condition is that the alarm terminal hangs up the call between the alarm terminal and the alarm terminal, or the alarm terminal hangs up the call between the alarm terminal.
  • the server sends the second hang-up notification in the form of a socket.
  • the alarm call processing method of this application immediately hangs up the call between the police terminal and the alarm terminal and the alarm terminal after the call between the alarm terminal and the alarm terminal is ended or when the preset hang-up condition is detected Release the channel resources occupied by the police terminal.
  • FIG. 7 is a sequence diagram of another embodiment of the alarm call processing method of this application. The following describes the signaling flow of the alarm call processing method of this application in sequence with reference to Figure 7, which specifically includes:
  • Step S701 The server receives the hang-up instruction sent by the alarm terminal when it ends the call with the alarm terminal.
  • the alarm terminal After the alarm terminal and the alarm terminal finish the conversation, the alarm terminal sends a hang-up instruction to the server.
  • Step S702 The server sends a second hang-up notification to the gateway connected to the police terminal corresponding to the first selection information to notify that the communication between the police terminal corresponding to the first selection information and the alarm terminal and the alarm terminal will be disconnected.
  • the server sends a second hang-up notification to the gateway connected to the police terminal corresponding to the first selection information to notify that the communication between the police terminal corresponding to the first selection information and the alarm terminal and the alarm terminal will be disconnected.
  • Step S703 When it is detected that the preset hang-up conditions are met, a first hang-up notification is sent to the alarm terminal to notify that the communication between the police terminal corresponding to the first selection information and the alarm terminal and the alarm terminal will be disconnected, and execute The communication between the police terminal corresponding to the first selection information and the alarm terminal and the alarm terminal is disconnected.
  • the preset hang-up condition is that the alarm terminal hangs up the call between the alarm terminal and the alarm terminal, or the alarm terminal hangs up the call between the alarm terminal.
  • the preset hang-up condition may also be that the police terminal actively hangs up.
  • an active hang-up button may be provided on the police terminal. When the button is pressed, it indicates that the police terminal actively hangs up. Disconnect the communication between the alarm terminal and the alarm terminal.
  • Step S704 The server sends a second hang-up notification to the gateway connected to the police terminal corresponding to the first selection information to notify that the communication between the police terminal corresponding to the first selection information and the alarm terminal and the alarm terminal will be disconnected.
  • the server sends a second hang-up notification to the gateway connected to the police terminal corresponding to the first selection information to notify that the communication between the police terminal corresponding to the first selection information and the alarm terminal and the alarm terminal will be disconnected.
  • steps S701 and S702, and steps S703 and S704 can be performed in parallel, so that the police terminal releases the occupied channel resources as soon as possible.
  • the alarm call processing method of the present application further includes: the server sends a third hang-up notification to the alarm dispatching device and the police dispatching device respectively to terminate the notification to the police dispatching device and the police dispatching device Send call data.
  • the alarm call processing method of this application further includes: the server receives the first deletion information sent by the alarm dispatching device, and the first deletion The information includes the police terminal corresponding to the first selection information, so that the police terminal corresponding to the first selection information is deleted from the communication conference.
  • the server deletes the police terminal corresponding to the first selection information from the communication conference, and feeds back the deletion result to the alarm dispatching device.
  • the alarm call processing method of this application immediately hangs up the call between the police terminal and the alarm terminal and the alarm terminal after the call between the alarm terminal and the alarm terminal is ended or when the preset hang-up condition is detected Release the channel resources occupied by the police terminal.
  • the second aspect is a first aspect:
  • FIG. 8 is a schematic flowchart of another embodiment of the alarm call processing method of this application. Specifically, it can include:
  • Step S81 Determine the location information of the alarm terminal when the alarm terminal calls.
  • the alarm dispatching device is pre-bound with the alarm terminal.
  • the alarm dispatching device pre-bound with the alarm terminal receives the location information of the alarm terminal.
  • the location information may be latitude and longitude information.
  • Step S82 Determine, according to the location information of the alarm terminal, at least one police terminal used to process the alarm reported by the alarm terminal.
  • the location of the alarm terminal in order to more quickly determine at least one police terminal used to process the alarm reported by the alarm terminal based on the location information of the alarm terminal, the location of the alarm terminal can be determined on the electronic map, so that the location It is the center of the circle, and the circle is selected with the preset distance as the radius.
  • the police terminal within the circled range can be determined as the police terminal used to process the alarm reported by the alarm terminal.
  • the number of police terminals selected in a circle can be one, two, three, etc., and this embodiment does not make specific restrictions here.
  • Step S83 Send a dispatch request to the server so that the server establishes communication between at least one police terminal, an alarm terminal, and an alarm terminal according to the dispatch request, where the dispatch request includes first selection information of at least one police terminal.
  • the alarm dispatching device may send a dispatch request to the server, and the dispatch request contains the first selection information of at least one police terminal, so that The server establishes communication between at least one police terminal, an alarm terminal, and an alarm terminal.
  • the present application can add the police terminal that matches the position of the alarm terminal to the call between the alarm terminal and the alarm terminal when the alarm terminal and the alarm terminal are talking, so as to establish the communication between the alarm terminal, the alarm terminal and the police terminal, and reduce This reduces the cost of secondary communication for the alarm terminal to issue the alarm to the police force terminal, and shortens the time for issuing the alarm.
  • FIG. 9 is a schematic flowchart of another embodiment of the alarm call processing method of this application. in particular:
  • step S82 may specifically include:
  • Step S91 Determine at least one police force terminal whose distance from the alarm terminal is less than a preset value based on the location information, and form second selection information.
  • the preset value can be 500 meters, 600 meters, 700 meters, etc., and this embodiment does not make specific restrictions here.
  • the distance between the alarm terminal and the police terminal can be calculated based on the location information of the alarm terminal and the location information of the police terminal. By further determining whether the distance is less than the preset value, it is determined to be used for processing the report of the alarm terminal. The police force terminal of the police situation.
  • the location of the alarm terminal in order to more quickly determine at least one police terminal used to process the alarm reported by the alarm terminal based on the location information of the alarm terminal, the location of the alarm terminal can be determined on the electronic map, so that the point The position is the center of the circle, and the circle is selected with the preset radius.
  • the police terminal within the circled range can be determined as the police terminal used to process the alarm reported by the alarm terminal.
  • the number of police terminals selected in a circle can be one, two, three, etc., and this embodiment does not make specific restrictions here.
  • the number of circles can be set to once, twice, three times and so on.
  • step S82 it may specifically include:
  • Step S92 Send a dispatch inquiry message to the server, so that the server forwards the dispatch inquiry message to the gateway connected to at least one police terminal, where the dispatch inquiry message includes the second selection information.
  • the gateway communicates with the server on the one hand, and communicates with the wireless base station on the other.
  • the police terminal establishes a communication connection with the gateway through the wireless base station, and then establishes a communication connection with the server.
  • police terminals include but are not limited to walkie-talkies.
  • Wireless base stations include but are not limited to PDT wireless base stations, DMR wireless base stations, TETRA wireless base stations, and so on.
  • the second selection information indicates at least one police force terminal matching the location information of the alarm terminal, for example, police force terminals B1 and B2 within 200 meters of the alarm terminal.
  • the second selection information may also indicate a group pre-associated with the police terminal. For example, B1 and B2 are pre-associated with the group D1, and the second selection information indicates the group D1.
  • step S92 it may further include:
  • Step S93 Receive the dispatch response message forwarded by the server, where the dispatch response message is fed back by the gateway based on the dispatch inquiry message, and the response message includes whether the police terminal corresponding to the second selection information can accept this dispatch the result of.
  • the gateway After the gateway receives the dispatch inquiry message sent by the server, it queries whether the police terminal corresponding to the second selection information contained in the dispatch inquiry message is in an idle state, and forms the query result into a corresponding dispatch inquiry message
  • the gateway inquires that the police terminals B1 and B2 corresponding to the second selection information are in an idle state, and then sends the corresponding dispatching response message to the server, and the server then forwards the dispatching response message to the dispatching device.
  • the gateway inquires that the police terminal corresponding to the second selection information is in an idle state, and forms the group information associated with the police terminal into a dispatch response message corresponding to the dispatch inquiry message.
  • the gateway queries the second The police terminals B1 and B2 corresponding to the selected information are in an idle state, and the information of the group D1 associated with the police terminals B1 and B2 is sent to the server to form a dispatch response message.
  • the server receives the dispatch response message fed back by the gateway, where the dispatch response message includes whether the police terminal corresponding to the second selection information can accept the result of this dispatch.
  • step S83 in the foregoing implementation manner may specifically include:
  • Step S94 Determine the first selection information of at least one police terminal based on the result in the dispatch response message.
  • the dispatching device determines the first selection information in the dispatch request based on the result in the dispatch response message.
  • the result in the dispatch response message is the police terminal B1 , B2 is in the idle state and can accept the dispatch, and then it is determined that the first selection information in the dispatch request sent to the server is the information of the police terminals B1 and B2, or the dispatch result in the dispatch response message is the police terminals B1 and B2
  • the associated group D1 is in an idle state and can accept dispatch, and then it is determined that the first selection information in the dispatch request sent to the server is the information of the group D1 associated with the police terminals B1 and B2.
  • Step S95 Send a dispatch request including the first selection information to the server.
  • the dispatching equipment for receiving the alarm After determining the first selection information of the at least one police terminal, the dispatching equipment for receiving the alarm sends a dispatch request containing the first selection information to the server, so that the server establishes the at least one police terminal, the alarm terminal and the terminal according to the dispatch request.
  • the communication between the alarm terminals After determining the first selection information of the at least one police terminal, the dispatching equipment for receiving the alarm sends a dispatch request containing the first selection information to the server, so that the server establishes the at least one police terminal, the alarm terminal and the terminal according to the dispatch request.
  • FIG. 10 is a schematic diagram of a framework of an embodiment of an alarm call processing device of this application. Specifically, it includes a communication circuit 1010, a processor 1020, and a memory 1030.
  • the processor 1020 is coupled to the communication circuit 1010 and the memory 1030, respectively.
  • the communication circuit 1010, the processor 1020, and the memory 1030 can implement the first aspect or the first aspect when working. The steps of any implementation of the alarm call processing method in the second aspect.
  • the present application can add the police terminal that matches the position of the alarm terminal to the call between the alarm terminal and the alarm terminal when the alarm terminal and the alarm terminal are talking, so as to establish the communication between the alarm terminal, the alarm terminal and the police terminal, and reduce This reduces the cost of secondary communication for the alarm terminal to issue the alarm to the police force terminal, and shortens the time for issuing the alarm.
  • the alarm call processing equipment of the present application may also include at least two functional modules such as a dispatch module and a call module.
  • the dispatch module is used to receive dispatch sent by the dispatch dispatching device when the dispatch terminal is talking with the dispatch terminal.
  • the call module is used to establish the communication between the police terminal, the alarm terminal and the alarm terminal corresponding to the first selection information according to the dispatch request.
  • the call module is used to call the police terminal corresponding to the first selection information , So as to establish communication between the alarm terminal, the alarm terminal, and the police terminal corresponding to the first selection information in the communication conference.
  • the alarm call processing equipment of this application may also include a GPS module for obtaining location information of the police terminal from the gateway, and sending the location information to the alarm dispatching equipment and/or police dispatching equipment, and the current group module for obtaining police force The information of the communication group where the terminal is currently located is sent to the alarm dispatching equipment and/or police dispatching equipment.
  • FIG. 11 is a schematic diagram of a framework of an embodiment of the computer-readable storage medium 1100 of this application.
  • a computer program 1101 is stored on the computer-readable storage medium 1100 of the present application.
  • the computer program 1101 When executed by a processor, it can implement the steps of any implementation manner of the alarm call processing method in the first aspect or the second aspect.

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Abstract

本申请公开了一种报警呼叫处理方法及设备、计算机可读存储介质，其中报警呼叫处理方法包括：在接警终端与报警终端通话时接收派接请求，其中，派接请求包含至少一个警力终端的第一选择信息，所述至少一个警力终端与所述报警终端的位置信息匹配；根据派接请求，建立第一选择信息对应的警力终端、报警终端和接警终端之间的通信。通过上述方式，本申请能够在接警终端和报警终端通话时，将与接警终端的位置匹配的警力终端加入接警终端和报警终端通话，以建立接警终端、报警终端和警力终端之间的通信，减少了接警终端将警情下发至警力终端的二次沟通成本，缩短了警情下发时长。

Description

报警呼叫处理方法及设备、计算机可读存储介质 【技术领域】
本申请涉及通信技术领域，特别是涉及一种报警呼叫处理方法及设备、计算机可读存储介质。
【背景技术】
当警情出现时，接警员通过接警终端与报警人的报警终端通话以传递警情的具体信息，警情传递完毕后，接警员再将其下发至报警人周边的警力人员的警力终端。
本申请的发明人经过长期研究发现，通过上述方式传递警情，需要二次沟通成本，因而警情下发时长较长。
【发明内容】
本申请主要解决的技术问题是提供一种报警呼叫处理方法及设备、计算机可读存储介质，能够在接警终端和报警终端通话时，将报警终端周边的警力终端加入接警终端和报警终端之间的通信，缩短了警情下发时长。
为解决上述技术问题，本申请第一方面提供一种报警呼叫处理方法，该方法包括：在接警终端与报警终端通话时接收派接请求，其中，派接请求包含至少一个警力终端的第一选择信息，至少一个警力终端与报警终端的位置信息匹配；根据派接请求，建立第一选择信息对应的警力终端、报警终端和接警终端之间的通信。
为解决上述技术问题，本申请第二方面提供一种报警呼叫处理方法，该方法包括：在报警终端的呼叫时确定报警终端的位置信息；根据报警终端的位置信息确定用于处理报警终端报告的警情的至少一个警力终端；向服务器发送派接请求以便服务器根据派接请求建立至少一个警力终端、报警终端和接警终端之间的通信，派接请求包含至少一个警力终端的第一选择信息。
为解决上述技术问题，本申请第三方面提供一种报警呼叫处理设备，包括通信电路、处理器和存储器，处理器分别耦接于通信电路、存储器，通信电路、处理器、存储器工作时可实现上述第一方面或第二方面方法中的步骤。
为解决上述技术问题，本申请第四方面提供一种计算机可读存储介质，该计算机可读存储介质上存储有计算机程序，该计算机程序被处理器执行时可实现上述第一方面或第二方面方法中的步骤。
本申请的有益效果是：区别于现有技术的情况，本申请提供的报警呼叫处理方法通过在接警终端与报警终端通话时发送的派接请求，且派接请求包含至少一个与报警终端的位置信息匹配的警力终端的第一选择信息，从而根据该派 接请求，建立起第一选择信息对应的警力终端、报警终端和接警终端之间的通信，通过上述方式，本申请能够在接警终端和报警终端通话时，与接警终端的位置匹配的警力终端加入接警终端和报警终端通话，以建立接警终端、报警终端和警力终端之间的通信，减少了接警终端将警情下发至警力终端的二次沟通成本，缩短了警情下发时长。
【附图说明】
为了更清楚地说明本申请中的技术方案，下面将对实施例描述中所需要的附图作简单的介绍，显而易见地，下面描述的附图仅仅是本申请的一些实施例，对于本领域普通技术人员来说，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。其中：
图1是本申请报警呼叫处理方法一实施方式的流程示意图；
图2是图1中步骤S12一实施方式的流程示意图；
图3是本申请报警呼叫处理方法另一实施方式的流程示意图；
图4是本申请报警呼叫处理方法一实施方式的时序示意图；
图5是本申请报警呼叫处理方法又一实施方式的流程示意图；
图6是本申请报警呼叫处理方法又一实施方式的时序示意图；
图7是本申请报警呼叫处理方法又一实施方式的时序示意图；
图8是本申请报警呼叫处理方法又一实施方式的流程示意图；
图9是本申请报警呼叫处理方法又一实施方式的流程示意图；
图10是本申请报警呼叫处理设备一实施方式的框架示意图；
图11是本申请计算机可读存储介质一实施方式的框架示意图。
【具体实施方式】
下面结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本申请一部分实施例，而不是全部实施例。基于本申请中的实施例，本领域普通技术人员在没有做出创造性的劳动前提下所获得的所有其他实施例，都属于本申请保护的范围。
下面具体举例说明本申请报警呼叫处理方法的实施方式。
第一方面：
请参阅图1，图1是本申请报警呼叫处理方法一实施方式的流程示意图。该方法包括：
步骤S11：在接警终端与报警终端通话时接收派接请求，其中，派接请求包含至少一个警力终端的第一选择信息，至少一个警力终端与报警终端的位置信息匹配。
在一个实施场景中，接警调度设备和接警终端可以通过计算机电信集成 (CTI，Computer Telecommunication Integration)技术接入公共交换电话网络(PSTN，Public Switched Telephone Network)或公共陆地移动网络(PLMN，Public Land Mobile Network)，具体而言，电信交换机(或排队机)与PSTN和/或PLMN相连，电信交换机(或排队机)一方面与服务器相连，另一方面与至少一个接警终端和至少一个与接警终端关联的接警调度设备相连，从而PSTN和/或PLMN网络端的报警终端通过电信交换机(或排队机)与接警终端通信，服务器与网关相连，无线基站接入网关，警力终端通过无线基站、网关与服务器相连。接警调度设备设有屏幕，以供接警员查看相关信息，接警调度设备可以是微型计算机、平板电脑等等。接警终端可以是固定电话机。
第一选择信息表示选择的至少一个与报警终端的位置信息匹配的警力终端的信息，还可以表示预先与该警力终端关联的群组的信息，该群组至少包括该警力终端，除此之外，该群组还可以包括其他警力终端。在一个实施场景中，每个警务站监听至少一个群组，每个群组包括至少一个警力终端。其中，与第一选择信息对应的警力终端表示该警力终端目前处于空闲状态。
在一个实施场景中，接警调度设备与服务器分别通过网线与电信交换机(或排队机)相连，进而服务器通过电信交换机(或排队机)接收接警调度设备发送的派接请求。
步骤S12：根据派接请求，建立第一选择信息对应的警力终端、报警终端和接警终端之间的通信。
服务器根据包含有第一选择信息的派接请求，建立起第一选择信息对应的警力终端、报警终端和接警终端之间的通信。
通过上述实施方式，本申请报警呼叫处理方法通过在接警终端与报警终端通话时发送的派接请求，且派接请求包含至少一个与报警终端的位置信息匹配的警力终端的第一选择信息，从而根据该派接请求，建立起第一选择信息对应的警力终端、报警终端和接警终端之间的通信，进而能够在接警终端和报警终端通话时，与接警终端的位置匹配的警力终端加入接警终端和报警终端通话，以建立接警终端、报警终端和警力终端之间的通信，减少了接警终端将警情下发至警力终端的二次沟通成本，缩短了警情下发时长。
其中，在一个实施方式中，接警终端与报警终端之间的通话通过公网实现，例如，PSTN网络、PLMN网络等；警力终端与接警终端和/或报警终端之间的通话通过专网实现，例如，警用数字集群(PDT，Police Digital Trunking)、数字移动无线电(DMR，Digital Mobile Radio)、陆上集群无线电(TETRA，Terrestrial Trunked Radio)等。
请参阅图2，图2是图1中步骤S12一实施方式的流程示意图。具体而言，上述步骤S12包括：
步骤S121：根据派接请求，将第一选择信息对应的警力终端加入接警终端 关联的通信会议中，其中，接警终端和报警终端已预先作为通信会议的成员。
通信会议为在服务器预先设置的，通信会议至少有一个，每一通信会议关联一个接警终端。在一个实施场景中，当接警终端与报警终端通话时，接警终端与报警终端已预先作为通信会议的成员。
服务器根据派接请求，将派接请求中包含的第一选择信息对应的警力终端加入接警终端关联的通信会议中，此时接警终端、报警终端、警力终端处于同一通信会议中，具备了三者之间建立通信的基础。
步骤S122：呼起第一选择信息对应的警力终端，以使得通信会议中的报警终端、接警终端、第一选择信息对应的警力终端之间建立通信。
服务器呼起通信会议中与第一选择信息对应的警力终端之前，通信会议中只有接警终端和报警终端之间通话，服务器呼起通信会议中与第一选择信息对应的警力终端之后，通信会议中的报警终端、接警终端、警力终端三方建立通信。
其中，在一个实施方式中，上述步骤S121之前，本申请报警呼叫处理方法包括：接收在接警终端和报警终端建立通话后发送的会议触发请求，其中会议触发请求包括接警终端预绑定的会议号码；基于会议号码触发接警终端关联的通信会议，且将接警终端和报警终端之间的通话接入至通信会议中。
服务器接收接警终端在与报警终端建立通话后发送的会议触发请求，在一个实施场景中，通信会议为在服务器预先创建的，例如服务器预先创建通信会议C1、通信会议C2、通信会议C3等等，每一通信会议具有一个会议号码，例如通信会议C1具有会议号码7001、通信会议C2具有会议号码7002、通信会议C3具有会议号码7003等等。每个接警终端绑定一个会议号码，例如接警终端A1绑定会议号码7001、接警终端A2绑定会议号码7002、接警终端A3绑定会议号码7003等等，也就是说，接警终端A1关联通信会议C1、接警终端A2关联通信会议C2、接警终端A3关联通信会议C3。例如，在服务器未接收到接警终端A1的会议触发请求时，与该接警终端A1关联的通信会议C1处于空闲状态，当服务器接收接警终端A1和报警终端通话后发送的会议触发请求(该会议触发请求包含接警终端A1预先绑定的会议号码7001)时，服务器基于该会议号码7001触发与接警终端A1关联的通信会议C1，将接警终端A1和报警终端之间的通话接入至该通信会议C1中，此时通信会议C1处于被占据状态。
请参阅图3，在上述步骤S11之前，本申请报警呼叫处理方法还包括：
步骤S31：发送派接问询消息至与至少一个警力终端连接的网关，其中，派接问询消息包含对至少一个与报警终端的位置信息匹配的警力终端的第二选择信息。
在一个实施场景中，网关一方面与服务器通信连接，一方面与无线基站通信连接，警力终端通过无线基站与网关建立通信连接，进而与服务器建立通信 连接。警力终端包括但不限于对讲机等。无线基站包括但不限于PDT无线基站、DMR无线基站、TETRA无线基站等等。
在一个实施场景中，采用上述计算机电信集成技术，PSTN或PLMN网络端的报警终端将其位置信息通过电信交换机(或排队机)发送至接警调度设备。接警调度设备收到该报警终端的位置信息后，根据预设圈选规则圈选出符合圈选规则的警力终端，例如，距离报警终端200米范围内的警力终端B1、B2或B1、B2所处的群组D1与该报警终端的位置信息匹配。其中，距离报警终端的距离范围还可以是500米、800米等等，本实施方式不限制具体的数值范围。
第二选择信息表示至少一个与报警终端的位置信息匹配的警力终端，例如在报警终端200米范围内的警力终端B1、B2。在一个实施场景中，第二选择信息还可以表示预先与警力终端关联的群组，例如，B1、B2预先关联群组D1，则第二选择信息表示群组D1。
步骤S32：接收网关反馈的派接响应消息，其中，派接响应消息包含第二选择信息对应的警力终端是否能够接受本次派接的结果。
网关收到服务器发送的派接问询消息后，查询该派接问询消息中包含的第二选择信息所对应的警力终端是否处于空闲状态，并将查询结果形成与派接问询消息对应的派接响应消息，例如网关查询到第二选择信息对应的警力终端B1、B2处于空闲状态，则向服务器发送对应的派接响应消息。在一个实施场景中，网关查询到第二选择信息所对应的警力终端处于空闲状态，将警力终端关联的群组信息形成与派接问询消息对应的派接响应消息，例如网关查询到第二选择信息对应的警力终端B1、B2处于空闲状态，则向服务器发送与警力终端B1、B2关联的群组D1的信息形成派接响应消息。服务器接收网关反馈的该派接响应消息，其中该派接响应消息包含第二选择信息对应的警力终端是否能够接受本次派接的结果。
步骤S33：将派接响应消息发送至接警调度设备，以使得接警调度设备基于派接响应消息中的结果而确定派接请求中的第一选择信息。其中，接警调度设备与接警终端预先绑定。
服务器将派接响应消息发送给至接警调度设备，以使得接警调度设备基于派接响应消息中的结果而确定派接请求中的第一选择信息，例如派接响应消息中的结果为警力终端B1、B2为空闲状态可以接受派接，进而确定向服务器发送的派接请求中的第一选择信息为警力终端B1、B2的信息，或者派接响应消息中的派接结果为警力终端B1、B2关联的群组D1为空闲状态可以接受派接，进而确定向服务器发送的派接请求中的第一选择信息为警力终端B1、B2关联的群组D1的信息。
其中，在一个实施方式中，上述步骤S12之后，本申请报警呼叫处理方法还包括：接收第一选择信息对应的警力终端、报警终端和接警终端中至少两者 之间的第一通话数据；发送第一通话数据至接警调度设备和与第一选择信息对应的警力终端关联的警力调度设备。
默认状态下，在建立第一选择信息对应的警力终端、报警终端和接警终端之间的通信之后，报警终端和接警终端处于全双工通信状态，警力终端处于半双工通信状态，警力终端默认状态下收听报警终端和接警终端之间的通话。具体而言，服务器接收第一选择信息对应的警力终端、报警终端和接警终端中至少两者之间的第一通话数据，而后，服务器发送第一通话数据至接警调度设备和与第一选择信息对应的警力终端关联的警力调度设备，例如警力终端B1、B2关联的警力调度设备E1属于警务站E，此时接警终端A1、报警终端、警力终端B1、B2之间至少两者之间的第一通话数据被服务器发送至该警务站E的警力调度设备E1和接警终端A1关联的接警调度设备A。
请参阅图4，图4为本申请报警呼叫处理方法一实施方式的时序示意图,下面结合图4依序说明本申请报警呼叫处理方法的信令流程，具体包括：
S401：接警终端接收报警终端的呼叫，以建立接警终端与报警终端之间的通话。
在一个实施场景中，接警终端通和与其对应的接警调度设备通过计算机电信集成(CTI，Computer Telecommunication Integration)技术接入公共交换电话网络(PSTN，Public Switched Telephone Network)和/或公共陆地移动网络(PLMN，Public Land Mobile Network)。具体而言，通过电信交换机(或排队机)接入PSTN和/或PLMN网络，且电信交换机(或排队机)与服务器通信连接。本实施方式不限制其具体的网络结构。
S402：服务器接收接警终端发送的会议触发请求，其中会议触发请求包含接警终端预绑定的会议号码。
在一个实施场景中，服务器内预先设置了至少一个通信会议，每个通信会议具有一个会议号码，每个接警终端绑定了与其关联的通信会议的会议号码。
S403：服务器基于会议号码触发接警终端关联的通信会议，将接警终端和报警终端之间的通话接入至通信会议。
服务器接收到包含会议号码的会议触发请求后，可以基于该会议号码触发接警终端关联的通信会议，从而可以将接警终端和报警终端之间的通话接入该通信会议中。
S404：接警终端对应的接警调度设备接收报警终端的位置信息。
在接警终端和报警终端之间的通话接入该通信会议后的瞬间，接警终端对应的接警调度设备接收到报警终端的位置信息，在一个实施场景中，该位置信息可以为报警终端的GPS芯片采集到的报警终端所在位置的经纬度，也可以是报警终端通过公网基站定位获得的报警终端所在位置的经纬度，还可以是报警终端结合GPS芯片以及公网基站综合获得的报警终端所在位置的经纬度。
S405：接警调度设备基于报警终端的位置信息圈选与位置信息匹配的警力终端，并形成与该警力终端对应的第二选择信息。
接警调度设备基于报警终端的位置信息圈选报警终端所在位置周边符合预设圈选规则的警力终端，例如报警终端所在位置周围200米、500米、800米范围内。在一个实施场景中，接警调度设备基于报警终端的位置信息圈选报警终端所在位置周边符合预设圈选规则的警力终端所属的群组。接警调度设备基于圈选的警力终端形成对应的第二选择信息。在另一个实施场景中，接警调度设备基于圈选的警力终端所属的群组形成对应的第二选择信息。
S406：接警调度设备向服务器发送派接问询消息，该派接问询消息包含第二选择信息。
接警调度设备基于第二选择信息向服务器发送派接问询消息。
S407：服务器向与警力终端连接的网关发送派接问询消息。
服务器向警力终端连接的网关发送该派接问询消息。
S408：网关根据接收到的派接问询消息向服务器反馈派接响应消息，其中，派接响应消息包含第二选择信息对应的警力终端是否能够接受本次派接的结果。
网关根据接收到的派接问询消息，查询与其连接的警力终端是否空闲，在一个实施场景中，网关根据派接问询消息查询与其连接的警力终端所属的群组是否空闲。从而，网关向服务器反馈派接响应消息，其中派接响应消息包含第二选择信息对应的警力终端是否能够接受本次派接的结果。在另一个实施场景中，派接响应消息包含第二选择信息对应的警力终端所属的群组是否能够接受本次派接的结果。
S409：服务器将接收的派接响应消息发送至接警调度设备。
服务器将接收到的派接响应消息发送给接警调度设备。
S410：接警调度设备向服务器发送派接请求，该派接请求包含接警调度设备基于派接响应消息中的结果而确定派接请求中的第一选择信息。
接警调度设备基于接收到的派接响应消息向服务器发送派接请求，该派接请求中包含接警调度设备基于派接响应消息汇总的结果而确定派接请求中的第一选择信息，第一选择信息包含响应派接问询消息的警力终端或警力终端所属的群组。
S411：服务器根据派接请求，将第一选择信息对应的警力终端加入接警终端关联的通信会议中。
服务器基于派接请求，将派接请求包含的第一选择信息对应的警力终端加入接警终端关联的通信会议中。在一个实施场景中，服务器基于派接请求，将派接请求中包含的第一选择信息对应的警力终端所属的群组加入到接警终端关联的通信会议中。
S412：服务器呼叫第一选择信息对应的警力终端。
服务器呼叫第一选择信息对应的警力终端，进而使得警力终端响应该呼叫后与接警终端、报警终端建立起基于通信会议的通信连接。
S413：网关向服务器发送呼叫成功信息，进而使得通信会议中的报警终端、接警终端、第一选择信息对应的警力终端之间建立通信。
警力终端通过与其连接的网关响应服务器的呼叫后，网关向服务器发送呼叫成功消息，从而使得通信会议中的报警终端、接警终端、第一选择信息对应的警力终端之间建立通信。
S414：服务器将第一选择信息对应的警力终端、报警终端和接警终端中至少两者之间的第一通话数据分别发送至接警调度设备和与第一选择信息对应的警力终端关联的警力调度设备。
为使接警终端关联的接警调度设备和警力终端关联的警力调度设备能够收到报警终端、接警终端、警力终端至少两者之间的第一通话数据，服务器将第一通话数据发送至上述警力调度设备和接警调度设备。
通过上述实施方式，本申请报警呼叫处理方法能够在接警终端和报警终端通话时，与接警终端的位置匹配的警力终端加入接警终端和报警终端通话，以建立接警终端、报警终端和警力终端之间的通信，减少了接警终端将警情下发至警力终端的二次沟通成本，缩短了警情下发时长。
请参阅图5，图5为本申请报警呼叫处理方法又一实施方式的流程示意图。警力终端与接警终端、报警终端之间的通信为半双工通信，默认情况下，警力终端收听接警终端与报警终端之间以全双工通信方式进行的通话。具体而言，在上述步骤S12后，本实施方式所述的方法包括以下步骤：
步骤S51：接收网关发送的由第一选择信息对应的警力终端发出的话权申请请求。
第一选择信息对应的警力终端为此时在通信会议中收听接警终端和报警终端之间通话的警力终端。在一个实施场景中，警力终端为对讲机，当其PTT(Push To Talk)按键被按下时，表示警力终端所属的警员需要在接警终端和报警终端通话的过程中插话，因此，由于默认状态下，警力终端处于半双工通信方式，因此需要取得话权方可插话。警力终端向网关发送话权申请请求，网关向服务器转发该警力终端的话权申请请求。
步骤S52：根据话权申请请求将话权下发至发出话权申请请求的警力终端。
服务器根据话权申请请求将话权下发至发出话权申请请求的警力终端。
步骤S53：接收网关发送的由获得话权的警力终端发出的第二通话数据。
第二通话数据是与接警终端和报警终端在同一通信会议中的警力终端对于接警终端和报警终端之间的第一通话数据进行回话而产生的通话数据。具体而言，发出话权申请请求的警力终端在获得话权后，将第二通话数据通过网关转发至服务器，服务器接收该第二通话数据，从而使得在同一个通信会议中的接 警终端和报警终端收听到该第二通话数据。
通过上述实施方式，本申请报警呼叫处理方法中警力终端可以在实时收听接警终端和报警终端之间的通话的过程中，申请话权从而进行插话，进而使得警力终端所属的警员根据收听到的接警终端和报警终端之间的通话而进行插话。
其中，在另一个实施方式中，上述步骤S53之后，本申请报警呼叫处理方法还包括：接收网关发送的由获得话权的警力终端发出的话权释放请求；根据话权释放请求将发出话权释放请求的警力终端的话权释放，并将话权下发至接警终端。
在一个实施场景中，警力终端所属的警员在插话完成后，释放PTT按键，从而完成插话，释放话权，在释放PTT按键后，警力终端向与其相连的网关发送话权释放请求，从而在警力终端完成插话后，及时释放话权，将话权归还。服务器接收网关发的由获得话权的警力终端发出的话权释放请求，根据话权释放请求将发出话权释放请求的警力终端的话权释放，并将话权下发至接警终端，以使得接警终端继续与报警终端进行全双工通信方式的通话，进而警力终端接着收听报警终端与接警终端之间的通话。
其中，在又一个实施方式中，上述步骤S12之后，本申请报警呼叫处理方法还包括：将话权归属信息发送至接警调度设备和与第一选择信息对应的警力终端关联的警力调度设备。
在一个实施场景中，上述将话权归属信息发送至接警调度设备和与第一选择信息对应的警力终端关联的警力调度设备的步骤还可以发生在步骤上述S51、步骤S52、步骤S53之后。
通过上述实施方式，本申请报警呼叫处理方法中接警调度设备和警力调度设备可以实时获得当前话权归属在于接警终端或警力终端。
请参阅图6，图6为本申请报警呼叫处理方法另一实施方式的时序示意图。下面结合图6依序说明本申请报警呼叫处理方法的信令流程，具体包括：
步骤S601：网关向服务器发送由第一选择信息对应的警力终端发出的话权申请请求。
在一个实施场景中，警力终端为对讲机，当其PTT(Push To Talk)按键被按下时，表示警力终端所属的警员需要在接警终端和报警终端通话的过程中插话，因此，由于默认状态下，警力终端处于半双工通信方式，因此需要取得话权方可插话。警力终端向网关发送话权申请请求，网关向服务器转发该警力终端的话权申请请求。
步骤S602：服务器分别向接警调度设备和与第一选择信息对应的警力终端关联的警力调度设备发送话权归属信息。
接警调度设备和警力调度设备通过话权归属信息可以实时获得当前话权归属在于接警终端或警力终端。
步骤S603：服务器根据话权申请请求通过网关将话权下发至发出话权申请请求的警力终端。
服务器根据话权申请请求将话权下发至警力终端。
步骤S604：网关基于话权的下发向服务器发送话权得到信息。
网关在话权下发后。向服务器发送话权得到信息。
步骤S605：服务器分别向接警调度设备和与第一选择信息对应的警力终端关联的警力调度设备发送话权归属信息。
接警调度设备和警力调度设备通过话权归属信息可以实时获得当前话权归属在于接警终端或警力终端。
步骤S606：接收网关发送的由获得话权的警力终端发出的第二通话数据。
发出话权申请请求的警力终端在获得话权后，将第二通话数据通过网关转发至服务器，服务器接收该第二通话数据，从而使得在同一个通信会议中的接警终端和报警终端收听到该第二通话数据。
步骤S607：服务器分别向接警调度设备和与第一选择信息对应的警力终端关联的警力调度设备发送话权归属信息。
接警调度设备和警力调度设备通过话权归属信息可以实时获得当前话权归属在于接警终端或警力终端。
通过上述实施方式，本申请报警呼叫处理方法中警力终端可以在实时收听接警终端和报警终端之间的通话的过程中申请话权，从而进行插话，进而使得警力终端所属的警员根据收听到的接警终端和报警终端之间的通话而进行插话，且接警调度设备和警力调度设备可以实时获得当前话权归属在于接警终端或警力终端。
其中，在又一个实施方式，本申请报警呼叫处理方法在上述步骤S12之后，还包括：接收接警终端在与报警终端结束通话时发送的挂断指令。
接警终端和报警终端结束通话后，接警终端向服务器发送挂断指令。
其中，在又一个实施方式中，上述步骤S12之后，本申请报警呼叫处理方法还包括：在检测到满足预设挂断条件时，发送第一挂断通知至接警终端，以通知即将断开第一选择信息对应的警力终端与接警终端、报警终端之间的通信，并执行断开第一选择信息对应的警力终端与接警终端、报警终端之间的通信。
其中，在又一个实施方式中，上述步骤接收接警终端在与报警终端结束通话时发送的挂断指令之后或在步骤检测到满足预设挂断条件时，本申请报警呼叫处理方法还包括：发送第二挂断通知至第一选择信息对应的警力终端，以通知即将断开第一选择信息对应的警力终端与接警终端、报警终端之间的通信。在一个实施场景中，预设挂断条件为报警终端挂断与接警终端之间的通话，或接警终端挂断与报警终端之间的通话。在一个实施场景中，服务器以套接字(socket)的方式发送第二挂断通知。
通过上述实施方式，本申请报警呼叫处理方法在接警终端和报警终端结束通话后或在检测到满足预设挂断条件时，立即挂断警力终端与接警终端、报警终端之间的通话，以尽快释放警力终端占用的信道资源。
请参阅图7，图7为本申请报警呼叫处理方法又一实施方式的时序示意图。下面结合图7依序说明本申请报警呼叫处理方法的信令流程，具体包括：
步骤S701：服务器接收接警终端在与报警终端结束通话时发送的挂断指令。
接警终端和报警终端结束通话后，接警终端向服务器发送挂断指令。
步骤S702：服务器发送第二挂断通知至第一选择信息对应的警力终端连接的网关，以通知即将断开第一选择信息对应的警力终端与接警终端、报警终端之间的通信。
服务器发送第二挂断通知至第一选择信息对应的警力终端连接的网关，以通知即将断开第一选择信息对应的警力终端与接警终端、报警终端之间的通信。
步骤S703：在检测到满足预设挂断条件时，发送第一挂断通知至接警终端，以通知即将断开第一选择信息对应的警力终端与接警终端、报警终端之间的通信，并执行断开第一选择信息对应的警力终端与接警终端、报警终端之间的通信。
在一个实施场景中，预设挂断条件为报警终端挂断与接警终端之间的通话，或接警终端挂断与报警终端之间的通话。在另一个实施场景中，预设挂断条件还可以是警力终端主动挂断，具体而言，警力终端上可设有一个主动挂断按键，当该按键被按下时，表示警力终端主动挂断与接警终端和报警终端之间的通信。
步骤S704：服务器发送第二挂断通知至第一选择信息对应的警力终端连接的网关，以通知即将断开第一选择信息对应的警力终端与接警终端、报警终端之间的通信。
服务器发送第二挂断通知至第一选择信息对应的警力终端连接的网关，以通知即将断开第一选择信息对应的警力终端与接警终端、报警终端之间的通信。
在一个实施场景中，上述步骤S701和步骤S702、步骤S703和步骤S704可以并行进行，以使得警力终端尽快将占用的信道资源释放。
在一个实施场景中，上述步骤S702和步骤S704之后，本申请报警呼叫处理方法还包括：服务器分别向接警调度设备和警力调度设备发送第三挂断通知，以终止向接警调度设备和警力调度设备发送通话数据。
在一个实施场景中，上述步骤服务器分别向接警调度设备和警力调度设备发送第三挂断通知之后，本申请报警呼叫处理方法还包括：服务器接收接警调度设备发送的第一删除信息，第一删除信息内包含第一选择信息对应的警力终端，以将第一选择信息对应的警力终端从通信会议中删除。服务器将第一选择信息对应的警力终端从通信会议中删除，并向接警调度设备反馈删除结果。
通过上述实施方式，本申请报警呼叫处理方法在接警终端和报警终端结束 通话后或在检测到满足预设挂断条件时，立即挂断警力终端与接警终端、报警终端之间的通话，以尽快释放警力终端占用的信道资源。
第二方面：
请参阅图8，图8为本申请报警呼叫处理方法又一实施方式的流程示意图。具体而言，可以包括：
步骤S81：在报警终端呼叫时确定报警终端的位置信息。
在一个实施场景中，接警调度设备与接警终端预先绑定，在接警终端接收到报警终端报告的警情时，与该接警终端预先绑定的接警调度设备接收该报警终端的位置信息。在一个实施场景中，位置信息可以经纬度信息。
步骤S82：根据报警终端的位置信息确定用于处理报警终端报告的警情的至少一个警力终端。
在一个实施场景中，为了更加快速地根据报警终端的位置信息确定用于处理报警终端报告的警情的至少一个警力终端，可以在电子地图上确定报警终端所在的点位，从而以该点位为圆心，以预设的距离为半径进行圈选，在圈选范围之内的警力终端，即可以确定为用于处理报警终端报告的警情的警力终端。圈选出的警力终端可以是一个，也可以是两个、三个等等，本实施方式在此不做具体限制。
步骤S83：向服务器发送派接请求以便服务器根据派接请求建立至少一个警力终端、报警终端和接警终端之间的通信，派接请求包含至少一个警力终端的第一选择信息。
接警调度设备在完成确定用于处理报警终端报告的警情的至少一个警力终端之后，可以向服务器发送派接请求，且该派接请求内包含有至少一个警力终端的第一选择信息，从而使得服务器建立至少一个警力终端、报警终端和接警终端之间的通信。
通过上述实施方式，本申请能够在接警终端和报警终端通话时，与接警终端的位置匹配的警力终端加入接警终端和报警终端通话，以建立接警终端、报警终端和警力终端之间的通信，减少了接警终端将警情下发至警力终端的二次沟通成本，缩短了警情下发时长。
请参阅图9，图9为本申请报警呼叫处理方法又一实施方式的流程示意图。具体而言：
上述实施方式中，步骤S82可以具体包括：
步骤S91：基于位置信息确定与报警终端的距离小于一预设值的至少一个警力终端，并形成第二选择信息。
预设值可以是500米、600米、700米等等，本实施方式在此不做具体限制。
在具体实施时，可以通过报警终端的位置信息与警力终端的位置信息计算报警终端与警力终端之间的距离，通过进一步判断该距离是否小于预设值，从 而确定出用于处理报警终端所报告的警情的警力终端。
在另一个实施场景中，为了更加快速地根据报警终端的位置信息确定用于处理报警终端报告的警情的至少一个警力终端，可以在电子地图上确定报警终端所在的点位，从而以该点位为圆心，以预设值为半径进行圈选，在圈选范围之内的警力终端，即可以确定为用于处理报警终端报告的警情的警力终端。圈选出的警力终端可以是一个，也可以是两个、三个等等，本实施方式在此不做具体限制。圈选的次数可以设置为一次、两次、三次等等。
此外，在上述实施方式中，步骤S82之后还可以具体包括：
步骤S92：发送派接问询消息至服务器，以便服务器将派接问询消息转发至与至少一个警力终端连接的网关，其中，派接问询消息包括第二选择信息。
在一个实施场景中，网关一方面与服务器通信连接，一方面与无线基站通信连接，警力终端通过无线基站与网关建立通信连接，进而与服务器建立通信连接。警力终端包括但不限于对讲机等。无线基站包括但不限于PDT无线基站、DMR无线基站、TETRA无线基站等等。
第二选择信息表示至少一个与报警终端的位置信息匹配的警力终端，例如在报警终端200米范围内的警力终端B1、B2。在一个实施场景中，第二选择信息还可以表示预先与警力终端关联的群组，例如，B1、B2预先关联群组D1，则第二选择信息表示群组D1。
在一个实施场景中，上述步骤S92之后还可以包括：
步骤S93：接收服务器转发的派接响应消息，其中，派接响应消息是网关基于派接问询消息而反馈的，所述响应消息包含第二选择信息对应的警力终端是否能够接受本次派接的结果。
网关收到服务器发送的派接问询消息后，查询该派接问询消息中包含的第二选择信息所对应的警力终端是否处于空闲状态，并将查询结果形成与派接问询消息对应的派接响应消息，例如网关查询到第二选择信息对应的警力终端B1、B2处于空闲状态，则向服务器发送对应的派接响应消息，服务器再将该派接响应消息转发至接警调度设备。在一个实施场景中，网关查询到第二选择信息所对应的警力终端处于空闲状态，将警力终端关联的群组信息形成与派接问询消息对应的派接响应消息，例如网关查询到第二选择信息对应的警力终端B1、B2处于空闲状态，则向服务器发送与警力终端B1、B2关联的群组D1的信息形成派接响应消息。服务器接收网关反馈的该派接响应消息，其中该派接响应消息包含第二选择信息对应的警力终端是否能够接受本次派接的结果。
在一个实施场景中，上述实施方式中步骤S83具体可以包括：
步骤S94：基于派接响应消息中的结果而确定至少一个警力终端的第一选择信息。
接警调度设备接收服务器转发的派接响应消息发后，接警调度设备基于该 派接响应消息中的结果而确定派接请求中的第一选择信息，例如派接响应消息中的结果为警力终端B1、B2为空闲状态可以接受派接，进而确定向服务器发送的派接请求中的第一选择信息为警力终端B1、B2的信息，或者派接响应消息中的派接结果为警力终端B1、B2关联的群组D1为空闲状态可以接受派接，进而确定向服务器发送的派接请求中的第一选择信息为警力终端B1、B2关联的群组D1的信息。
步骤S95：发送包含第一选择信息的派接请求至服务器。
在确定至少一个警力终端的第一选择信息之后，接警调度设备发送包含第一选择信息的派接请求至服务器，以便服务器根据所述派接请求建立所述至少一个警力终端、所述报警终端和所述接警终端之间的通信。
请参阅图10，图10为本申请报警呼叫处理设备一实施方式的框架示意图。具体而言，包括通信电路1010、处理器1020和存储器1030，处理器1020分别耦接于通信电路1010、存储器1030，通信电路1010、处理器1020、存储器1030工作时可实现上述第一方面或第二方面中报警呼叫处理方法任一实施方式的步骤。
通过上述实施方式，本申请能够在接警终端和报警终端通话时，与接警终端的位置匹配的警力终端加入接警终端和报警终端通话，以建立接警终端、报警终端和警力终端之间的通信，减少了接警终端将警情下发至警力终端的二次沟通成本，缩短了警情下发时长。
其中，在一个实施方式中，本申请报警呼叫处理设备还可以至少包括派接模块、呼叫模块等两个功能模块，派接模块用于接收接警调度设备在接警终端与报警终端通话时发送的派接请求，呼叫模块用于根据派接请求，建立第一选择信息对应的警力终端、报警终端和接警终端之间的通信，具体而言，呼叫模块用于呼起第一选择信息对应的警力终端，以使得通信会议中的报警终端、接警终端、第一选择信息对应的警力终端之间建立通信。本申请报警呼叫处理设备还可以包括GPS模块，用于从网关处获得警力终端的位置信息，并将该位置信息发送给接警调度设备和/或警力调度设备，以及当前组模块，用于获得警力终端当前所在通信组的信息并发送至接警调度设备和/或警力调度设备。
请参阅图11，图11为本申请计算机可读存储介质1100一实施方式的框架示意图。本申请计算机可读存储介质1100上存储有计算机程序1101，计算机程序1101被处理器执行时，可实现上述第一方面或第二方面中的报警呼叫处理方法任一实施方式的步骤。
以上所述仅为本申请的实施方式，并非因此限制本申请的专利范围，凡是利用本申请说明书及附图内容所作的等效结构或等效流程变换，或直接或间接运用在其他相关的技术领域，均同理包括在本申请的专利保护范围内。

Claims (17)

  1. 一种报警呼叫处理方法，其中，所述方法包括：
    在接警终端与报警终端通话时接收派接请求，其中，所述派接请求包含至少一个警力终端的第一选择信息，所述至少一个警力终端与所述报警终端的位置信息匹配；
    根据所述派接请求，建立所述第一选择信息对应的所述警力终端、所述报警终端和所述接警终端之间的通信。
  2. 根据权利要求1所述的方法，其中，所述根据所述派接请求，建立所述第一选择信息对应的所述警力终端、所述报警终端和所述接警终端之间的通信，包括：
    根据所述派接请求，将所述第一选择信息对应的所述警力终端加入所述接警终端关联的通信会议中，其中，所述接警终端和所述报警终端已预先作为所述通信会议的成员；
    呼起所述第一选择信息对应的所述警力终端，以使得所述通信会议中的所述报警终端、所述接警终端、所述第一选择信息对应的警力终端之间建立通信。
  3. 根据权利要求2所述的方法，其中，所述方法还包括：
    接收在所述接警终端和所述报警终端建立通话后发送的会议触发请求，其中所述会议触发请求包括所述接警终端预绑定的会议号码；
    基于所述会议号码触发所述接警终端关联的所述通信会议，且将所述接警终端和所述报警终端之间的通话接入至所述通信会议中。
  4. 根据权利要求1所述的方法，其中，所述在接警终端与报警终端通话时接收派接请求之前，所述方法还包括：
    发送派接问询消息至与至少一个所述警力终端连接的网关，其中，所述派接问询消息包含对至少一个与报警终端的位置信息匹配的警力终端的第二选择信息；
    接收所述网关反馈的派接响应消息，其中，所述派接响应消息包含所述第二选择信息对应的警力终端是否能够接受本次派接的结果；
    将所述派接响应消息发送至接警调度设备，以使得所述接警调度设备基于所述派接响应消息中的所述结果而确定所述派接请求中的第一选择信息；
    其中，所述接警调度设备与所述接警终端预先绑定。
  5. 根据权利要求1所述的方法，其中，在所述建立所述第一选择信息对应的所述警力终端、所述报警终端和所述接警终端之间的通信之后，所述方法还包括：
    接收所述第一选择信息对应的警力终端、所述报警终端和所述接警终端中至少两者之间的第一通话数据；
    发送所述第一通话数据至所述接警调度设备和与所述第一选择信息对应的警力终端关联的警力调度设备。
  6. 根据权利要求1所述的方法，其中，所述警力终端与所述接警终端、所述报警终端之间的通信为半双工通信；
    在所述建立所述第一选择信息对应的所述警力终端、所述报警终端和所述接警终端之间的通信之后，所述方法还包括：
    接收网关发送的由所述第一选择信息对应的所述警力终端发出的话权申请请求；
    根据所述话权申请请求将话权下发至发出所述话权申请请求的所述警力终端；
    接收所述网关发送的由获得所述话权的所述警力终端发出的第二通话数据。
  7. 根据权利要求6所述的方法，其中，所述根据所述话权申请请求将话权下发至发出所述话权申请请求的所述警力终端之后，所述方法包括：
    接收所述网关发送的由获得话权的所述警力终端发出的话权释放请求；
    根据所述话权释放请求将发出所述话权释放请求的所述警力终端的所述话权释放，并将所述话权下发至所述接警终端。
  8. 根据权利要求6或7所述的方法，其中，所述建立所述第一选择信息对应的所述警力终端、所述报警终端和所述接警终端之间的通信之后，所述方法还包括：
    将所述话权归属信息发送至所述接警调度设备和与所述第一选择信息对应的所述警力终端关联的警力调度设备。
  9. 根据权利要求1所述的方法，其中，在所述建立所述第一选择信息对应的所述警力终端、所述报警终端和所述接警终端之间的通信之后，所述方法还包括：
    接收所述接警终端在与所述报警终端结束通话时发送的挂断指令。
  10. 根据权利要求1所述的方法，其中，在所述建立所述第一选择信息对应的所述警力终端、所述报警终端和所述接警终端之间的通信之后，所述方法还包括：
    在检测到满足预设挂断条件时，发送第一挂断通知至所述接警终端，以通知即将断开所述第一选择信息对应的警力终端与所述接警终端、报警终端之间的通信，并执行断开所述第一选择信息对应的警力终端与所述接警终端、报警终端之间的通信。
  11. 根据权利要求9-10任一项所述的方法，其中，在所述接收所述接警终端在与所述报警终端结束通话时发送的挂断指令之后，或在检测到满足预设挂断条件时，所述方法还包括：
    发送第二挂断通知至所述第一选择信息对应的警力终端，以通知即将断开 所述第一选择信息对应的警力终端与所述接警终端、报警终端之间的通信。
  12. 根据权利要求1所述的方法，其中，
    所述接警终端与所述报警终端之间的通话通过公网实现，所述警力终端与所述接警终端和/或所述报警终端之间的通话通过专网实现。
  13. 一种报警呼叫处理方法，其中，所述方法包括：
    在报警终端呼叫时确定所述报警终端的位置信息；
    根据所述报警终端的位置信息确定用于处理所述报警终端报告的警情的至少一个警力终端；
    向服务器发送派接请求以便服务器根据所述派接请求建立所述至少一个警力终端、所述报警终端和所述接警终端之间的通信，所述派接请求包含所述至少一个警力终端的第一选择信息。
  14. 根据权利要求13所述的方法，其中，
    所述根据所述报警终端的位置信息确定用于处理所述报警终端报告的警情的至少一个警力终端包括：
    基于所述位置信息确定与所述报警终端的距离小于一预设值的所述至少一个警力终端，并形成第二选择信息；
    所述根据所述报警终端的位置信息确定用于处理所述报警终端报告的警情的至少一个警力终端之后，包括：
    发送派接问询消息至所述服务器，以便所述服务器将所述派接问询消息转发至与所述至少一个警力终端连接的网关，其中，所述派接问询消息包括所述第二选择信息。
  15. 根据权利要求14所述的方法，其中，所述方法还包括：接收所述服务器转发的派接响应消息，其中，所述派接响应消息是所述网关基于所述派接问询消息而反馈的，所述派接响应消息包含所述第二选择信息对应的警力终端是否能够接受本次派接的结果；
    所述向服务器发送派接请求包括：
    基于所述派接响应消息中的所述结果而确定所述至少一个警力终端的第一选择信息；
    发送包含所述第一选择信息的派接请求至所述服务器。
  16. 一种报警呼叫处理设备，其中，所述报警呼叫处理设备包括：
    通信电路、处理器和存储器，所述处理器分别耦接于所述通信电路、所述存储器，所述通信电路、所述处理器、所述存储器工作时可实现权利要求1-12或权利要求13-15任一项所述的方法。
  17. 一种计算机可读存储介质，其中，所述计算机可读存储介质上存储有计算机程序，所述计算机程序被处理器执行时可实现权利要求1-12或权利要求13-15任一项所述的方法。
PCT/CN2019/084667 2019-04-26 2019-04-26 报警呼叫处理方法及设备、计算机可读存储介质 WO2020215334A1 (zh)

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US20020115423A1 (en) * 2001-02-19 2002-08-22 Yasuhiko Hatae Emergency information notifying system, and apparatus, method and moving object utilizing the emergency information notifying system
CN102982665A (zh) * 2012-11-26 2013-03-20 中兴通讯股份有限公司 报警处理方法及报警系统
CN104104809A (zh) * 2013-04-03 2014-10-15 华为技术有限公司 接处警的方法、接警台和系统
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Publication number Priority date Publication date Assignee Title
US20020115423A1 (en) * 2001-02-19 2002-08-22 Yasuhiko Hatae Emergency information notifying system, and apparatus, method and moving object utilizing the emergency information notifying system
CN102982665A (zh) * 2012-11-26 2013-03-20 中兴通讯股份有限公司 报警处理方法及报警系统
CN104104809A (zh) * 2013-04-03 2014-10-15 华为技术有限公司 接处警的方法、接警台和系统
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