WO2020192137A1 - 取号方法及装置 - Google Patents

取号方法及装置 Download PDF

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Publication number
WO2020192137A1
WO2020192137A1 PCT/CN2019/117637 CN2019117637W WO2020192137A1 WO 2020192137 A1 WO2020192137 A1 WO 2020192137A1 CN 2019117637 W CN2019117637 W CN 2019117637W WO 2020192137 A1 WO2020192137 A1 WO 2020192137A1
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WIPO (PCT)
Prior art keywords
information
user
terminal
obtaining
project
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PCT/CN2019/117637
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English (en)
French (fr)
Inventor
王晓东
陆惠江
张一辉
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苏州工业园区东诚智能网络技术有限公司
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Publication of WO2020192137A1 publication Critical patent/WO2020192137A1/zh

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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere

Definitions

  • This application relates to the technical field of medical communication equipment, for example, to a method and device for obtaining a number.
  • This application provides a method and device for obtaining a number to solve the problem that in the related technology, patients need to queue for different examination items multiple times, which brings inconvenience to the patient. At the same time, the medical staff ranks the patients according to the voucher. The problem of wasting unnecessary medical staff resources.
  • This application provides a method for obtaining a number, including the following steps:
  • the user profile information includes the user's identity information and project information
  • the terminal sending the item information to the terminal, so that the terminal determines target item information according to the item information and the operation triggered by the user, where the target item information is used to indicate the items to be pre-checked by the user;
  • a ranking identifier of the user is generated.
  • This application also provides a number taking device, including:
  • the first acquisition module is configured to acquire user profile information, where the user profile information includes the user's identity information and project information;
  • the first sending module is configured to send the project information to the terminal, so that the terminal determines target project information according to the project information and the operation triggered by the user, and the target project information is used to indicate the project to be checked by the user ;
  • the first receiving module is configured to receive the target item information sent by the terminal
  • the generating module is used to generate the ranking identifier of the user according to the user's identity information and target item information.
  • Figure 1 is a schematic structural diagram of a number taking system provided by an embodiment of the application.
  • FIG. 2 is a schematic flowchart of a method for obtaining a number provided by another embodiment of this application;
  • FIG. 3 is a schematic flow chart of a number taking method provided by another embodiment of this application.
  • FIG. 4 is a schematic structural diagram of a number taking device provided by an embodiment of this application.
  • FIG. 5 is a schematic structural diagram of a number taking device provided by another embodiment of this application.
  • FIG. 6 is a schematic structural diagram of a number taking device provided by another embodiment of this application.
  • FIG. 7 is a schematic structural diagram of a number taking device provided by another embodiment of this application.
  • FIG. 8 is a schematic diagram of a number taking device provided by another embodiment of this application.
  • FIG. 1 is a schematic diagram of the structure of a number taking system provided by an embodiment of the application. As shown in FIG. 1, the system includes: a terminal 101, a server 102, and a user terminal 103, and the server 102 is linked to the terminal 101 and the user terminal 103 respectively.
  • the server 102 can obtain the user's profile information, the user's profile information can include the user's identity information and project information, and send the project information to the terminal 101, and the terminal 101 can receive the project information and display it to the user Project information:
  • the target project information is determined, and the target project information is sent to the server 102.
  • the server 102 can receive the target project information sent by the terminal 101, and generate the user's ranking identification according to the user's identity information and target project information.
  • the target item information is used to indicate the items to be pre-checked by the user.
  • the information displayed by the numbering voucher may include: sort identification, target item information, examination room, number picking time, and precautions corresponding to the target item, etc.
  • Fig. 2 is a schematic flow chart of a number taking method provided by another embodiment of this application, which is applied to the number taking system shown in Fig. 1. As shown in Fig. 2, the method includes:
  • Step 201 Obtain user profile information.
  • the user's profile information includes the user's identity information and project information.
  • the identity information may include the user's name, gender, and user category.
  • the user category may indicate that the user is one of emergency patients, ward patients, and outpatients.
  • the item information can be an inspection item that the user has already paid.
  • the server needs to obtain the data information corresponding to the user, so that in the subsequent steps, the server can determine the item information corresponding to the user according to the user's data information.
  • the user can obtain the number through the terminal.
  • the terminal can obtain the credential information in response to the user's operation and send the credential information to the server.
  • the server can receive the credential information and find the corresponding data information based on the credential information, so as to obtain the user's Profile information.
  • the credential information may be the hospitalization number of the user, or the barcode obtained by the user when paying the fee for the inspection item, and the server may obtain the material information according to the barcode corresponding to the user.
  • Step 202 Send the project information to the terminal, so that the terminal determines the target project information according to the project information and the operation triggered by the user.
  • the target item information is used to indicate the items to be pre-checked by the user.
  • the terminal needs to display the project information to the user so that the user can select the target project information according to the displayed project information. Therefore, the server needs to send the project information to the terminal after obtaining the user's profile information.
  • the server can send project information to the terminal, the terminal can receive the project information, the terminal displays the project information to the user, the terminal obtains the target project information in response to the user's operation, and sends the target project information to the server.
  • the terminal can display item information to the user through the display interface, and each item information has a corresponding selection box.
  • the user can determine the target item information by selecting one or more corresponding selection boxes. Accordingly, the terminal can respond to the user Operation to obtain target project information.
  • the item information can be four items of A, B, C, and D.
  • the terminal can display four items of A, B, C, and D and the corresponding selection boxes to the user.
  • the user can select A and B on the display interface. With the check boxes corresponding to each item, two items A and B can be determined as the target item information.
  • Step 203 Receive target project information sent by the terminal.
  • the terminal After the terminal determines the target project information, it needs to send the target project information to the server, and the server can receive the target project information so that in the subsequent steps, the server can generate the user's ranking identification according to the target project information and the user's identity information.
  • Step 204 According to the user's identity information and the target project information, a user's ranking identifier is generated.
  • the server After the server obtains the target item information, it can generate a ranking identifier of the user based on the acquired identity information and the target item information, so that the user can learn the current position of the user in the queuing queue according to the ranking identifier.
  • the sort identification of the user may be the position of the user in the current queue.
  • the server can determine the user's priority according to the identity information, and determine the queue that the user needs to queue up according to the target item information, and generate the user's ranking identification according to the user's priority and the queue that needs to be queued, and the server can send the ranking identification and data information to the terminal ,
  • the terminal can receive the sort identification and data information, and print the numbering voucher according to the sort identification and data information.
  • the server may determine the examination clinic corresponding to the sorting identifier according to the pre-inspection item, that is, the target item information, and the number of people in the queue corresponding to each clinic.
  • the user's target items are A and B, and the user can complete the two target items A and B in the first examination room.
  • the user's position in the current queue is the second one
  • the user's corresponding ranking identifier can be It is AB002.
  • the identity information can include the user category of the user
  • the server can confirm the priority of the user according to the user category of the user.
  • the user categories may include emergency patients, ward patients, reserved patients, and outpatients, in order of priority from high to low, they can be arranged as: emergency patients, reserved patients, ward patients, and outpatients.
  • the server can determine the priority of the user according to the user category of the user, or determine the priority of the user according to the identity of the user, or determine the priority of the user according to other information. This is not done in the embodiment of this application. Specific restrictions.
  • the method for obtaining a number obtained by the embodiment of this application obtains the user's profile information, which includes the user's identity information and project information, and then sends the project information to the terminal so that the terminal can follow the project information and the user
  • the triggered operation determines the target project information, which is used to indicate the user's pre-checked project; then receives the target project information sent by the terminal; finally, according to the user's identity information and target project information, the user's ranking identification is generated.
  • Fig. 3 is a schematic flowchart of a number taking method provided by another embodiment of the application, which is applied to the number taking system shown in Fig. 1. As shown in Fig. 3, the method includes:
  • Step 301 Obtain the user's credential information.
  • the voucher information is used to indicate that the user has completed payment for the project corresponding to the project information.
  • the server When the user needs to check the corresponding items, the number can be obtained through the terminal, and the server needs to send a printing instruction to the terminal according to the user's credential information, so that the terminal can print the numbered voucher according to the data information and the sorting identification. Therefore, the server first needs to obtain The user's credential information.
  • the user can input credential information in the terminal, the terminal can obtain the credential information in response to the user's operation, and send the credential information to the server, the server can receive the credential information, and the server obtains the credential information.
  • the terminal can display an input box to the user so that the user can input the credential information to obtain the credential information.
  • the credential information can also be obtained by scanning the barcode corresponding to the user.
  • the credential information can also be obtained in other ways. The embodiment does not specifically limit this.
  • the voucher information may be the hospitalization number of the user, or the barcode obtained by the user when paying the inspection item fee, or other information, which is not specifically limited in the embodiment of the application.
  • Step 302 Determine whether the credential information is valid information.
  • the server After the server obtains the user's credential information, it needs to obtain the user's profile information according to the credential information, so that in the subsequent steps, it can generate the corresponding ranking identifier according to the user's profile information. Therefore, the server needs to determine whether the judgment credential information is Effective information.
  • the server can search for the payment information corresponding to the user according to the credential information, and can determine whether the credential information corresponding to the user is valid information according to the payment information corresponding to the user.
  • the server can search for corresponding payment information according to the hospitalization number, and determine whether the hospitalization number is valid according to the payment information.
  • the server can execute step 303, and if the credential information is valid information, the server can execute step 304.
  • Step 303 If the credential information is not valid information, send reminder information to the terminal.
  • the reminder information is used to prompt that the credential information is invalid.
  • the server judges whether the credential information is valid information, and obtains corresponding judgment results, so that the server can perform corresponding operations according to the different judgment results.
  • the server sends reminder information to the terminal.
  • the terminal can obtain the reminder information, generate a reminder interface based on the reminder information, and show the reminder interface to the user so that the user can learn the reminder information according to the reminder interface.
  • the reminder interface of the terminal may display corresponding text to prompt the user, and the credential information entered by the user is invalid, therefore, the number retrieval operation cannot be performed.
  • Step 304 Obtain user profile information.
  • the user's profile information includes the user's identity information and project information.
  • the server determines that the aforementioned credential information is valid information, it needs to obtain the user's profile information corresponding to the credential information, so that in the subsequent steps, the server can obtain the identity information and target item information based on the user's profile information.
  • the credential information is valid information
  • the user's profile information is obtained according to the credential information.
  • the server can find the data information corresponding to the user according to the credential information, and the terminal can obtain the data information of the user.
  • Step 305 Send the project information to the terminal, so that the terminal determines the target project information according to the project information and the operation triggered by the user.
  • the target item information is used to indicate the items to be pre-checked by the user.
  • Step 306 Receive the target project information sent by the terminal.
  • Step 307 According to the user's identity information and the target project information, a user's ranking identifier is generated.
  • steps 305 to 307 is similar to the process of steps 202 to 204, and will not be repeated here.
  • Step 308 Send prompt information to the terminal.
  • the prompt information is used to prompt the user whether to accept the queuing dynamic notification service.
  • the server may send a prompt message to the terminal to prompt the user whether to accept the queuing dynamic notification service.
  • the terminal After the terminal generates the user's sort identification, it sends reminder information to the terminal.
  • the terminal can receive the reminder information and generate a corresponding reminder interface based on the reminder information.
  • the user can learn the reminder information according to the reminder interface. For example, the terminal can display reminder information to the user through the reminder interface, and the reminder interface can display two selection keys. The user can determine whether to accept the queue dynamic notification service by selecting different selection keys. Accordingly, the terminal can respond to the user's operation. Get response information.
  • Step 309 Receive response information sent by the terminal.
  • the response information is used to indicate whether the user accepts the queuing dynamic notification service.
  • the terminal can generate response information in response to the user's operation and send the response information to the server.
  • the server can receive the response information, and the server obtains the response information.
  • Step 310 Obtain the contact information of the user according to the response information.
  • the server After the server receives the response information sent by the terminal, it needs to obtain the user's contact information according to the response information, so that the server can send a queue dynamic notification to the user terminal according to the user's contact information.
  • the input information is sent to the terminal, and the input information is used to prompt the user to input contact information.
  • the server sends input information to the terminal.
  • the terminal can receive the input information and generate a corresponding input interface based on the input information. It can respond to the user's input operation to obtain the user's contact information and send it to the terminal.
  • the server sends the contact information, and the server can receive the contact information, and establish a correspondence between the contact information and the ranking identifier.
  • the server can send the queuing dynamics to the user terminal.
  • the queuing dynamics can prompt the user's ranking identification, the waiting time, and other information. This embodiment of the application does not indicate this. Make specific restrictions.
  • the server may execute step 311.
  • Step 311 Send a printing instruction to the terminal.
  • the printing instruction may include material information and a sorting identifier, and the printing instruction is used to instruct the terminal to print the sorting voucher according to the material information and the sorting identifier.
  • the server can issue a printing instruction to the terminal. Accordingly, the terminal can obtain the printing instruction, the terminal can print the numbering voucher according to the printing instruction, and the user can obtain the numbering voucher through the terminal.
  • the sorting voucher can show the user the sorting identification, the target item information, and the examination room.
  • the user can also show the number picking time and the precautions corresponding to the target item, and can also show the user other information.
  • the application embodiment does not specifically limit this.
  • the method for obtaining a number obtained by the embodiment of this application obtains the user's profile information, which includes the user's identity information and project information, and then sends the project information to the terminal so that the terminal can follow the project information and the user
  • the triggered operation determines the target project information, which is used to indicate the user's pre-checked project; then receives the target project information sent by the terminal; finally, according to the user's identity information and target project information, the user's ranking identification is generated.
  • Figure 4 is a schematic structural diagram of a number taking device provided by an embodiment of this application. As shown in Figure 4, the device includes:
  • the first obtaining module 401 is used to obtain user profile information, and the user profile information includes the user's identity information and project information;
  • the first sending module 402 is configured to send project information to the terminal, so that the terminal determines target project information according to the project information and the operation triggered by the user, and the target project information is used to indicate the project for the user to pre-check;
  • the first receiving module 403 is configured to receive target project information sent by the terminal;
  • the generating module 404 is configured to generate a ranking identifier of the user according to the user's identity information and target item information.
  • the device also includes:
  • the second obtaining module 405 is configured to obtain the user's credential information, where the credential information is used to indicate that the user has completed payment for the item corresponding to the item information;
  • the judging module 406 is used to judge whether the credential information is valid information
  • the second sending module 407 is configured to send reminder information to the terminal if the credential information is not valid information, and the reminder information is used to prompt that the credential information is invalid;
  • the first obtaining module 401 is specifically configured to obtain user profile information according to the credential information if the credential information is valid information.
  • the device also includes:
  • the third sending module 408 is configured to send prompt information to the terminal, and the prompt information is used to prompt the user whether to accept the queuing dynamic notification service;
  • the second receiving module 409 is configured to receive response information sent by the terminal, and the response information is used to indicate whether the user accepts the queuing dynamic notification service;
  • the third obtaining module 410 is configured to obtain the contact information of the user according to the response information.
  • the third acquiring module is specifically configured to send input information to the terminal if the response information indicates that the user accepts the queuing dynamic notification service, and the input information is used to prompt the user to input contact information.
  • the device further includes:
  • the fourth sending module 411 is configured to send a printing instruction to the terminal.
  • the printing instruction includes material information and a sorting identifier.
  • the printing instruction is used to instruct the terminal to print the numbering voucher according to the material information and the sorting identifier.
  • the number-taking device obtained in the embodiment of the application obtains the user's profile information, which includes the user's identity information and project information, and then sends the project information to the terminal so that the terminal can follow the project information and the user
  • the triggered operation determines the target project information, which is used to indicate the user's pre-checked project; then receives the target project information sent by the terminal; finally, according to the user's identity information and target project information, the user's ranking identification is generated.
  • the foregoing device is used to execute the method provided in the foregoing embodiment, and its implementation principles and technical effects are similar, and will not be repeated here.
  • the above modules may be one or more integrated circuits configured to implement the above methods, for example: one or more specific integrated circuits (Application Specific Integrated Circuit, referred to as ASIC), or one or more microprocessors (digital processor, referred to as DSP) , Or, one or more Field Programmable Gate Array (FieldProgrammableGateArray, FPGA for short), etc.
  • ASIC Application Specific Integrated Circuit
  • DSP digital processor
  • FPGA Field Programmable Gate Array
  • the processing element may be a general-purpose processor, such as a central processing unit (Central Processing Unit, CPU for short) or other processors that can call program codes.
  • these modules can be integrated together and implemented in the form of a system-on-a-chip (SOC for short).
  • FIG. 8 is a schematic diagram of a number taking device provided by another embodiment of the application.
  • the device may be integrated in a terminal device or a chip of the terminal device, and the terminal may be a computing device with a number taking function.
  • the device includes: a processor 801 and a memory 802.
  • the memory 802 is used to store a program, and the processor 801 calls the program stored in the memory 802 to execute the foregoing method embodiment.
  • the specific implementation is similar to the technical effect, and will not be repeated here.
  • the present application also provides a program product, such as a computer-readable storage medium, including a program, which is used to execute the foregoing method embodiments when executed by a processor.
  • a program product such as a computer-readable storage medium, including a program, which is used to execute the foregoing method embodiments when executed by a processor.
  • the disclosed device and method may be implemented in other ways.
  • the device embodiments described above are only illustrative.
  • the division of the units is only a logical function division, and there may be other divisions in actual implementation, for example, multiple units or components can be combined or It can be integrated into another system, or some features can be ignored or not implemented.
  • the displayed or discussed mutual coupling or direct coupling or communication connection may be indirect coupling or communication connection through some interfaces, devices or units, and may be in electrical, mechanical or other forms.
  • the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, they may be located in one place, or they may be distributed on multiple network units. Some or all of the units may be selected according to actual needs to achieve the objectives of the solutions of the embodiments.
  • each unit in each embodiment of the present application may be integrated into one processing unit, or each unit may exist alone physically, or two or more units may be integrated into one unit.
  • the above-mentioned integrated unit may be implemented in the form of hardware, or may be implemented in the form of hardware plus software functional units.
  • the above-mentioned integrated unit implemented in the form of a software functional unit may be stored in a computer readable storage medium.
  • the above-mentioned software functional unit is stored in a storage medium and includes a plurality of instructions to make a computer device (which can be a personal computer, a server, or a network device, etc.) or a processor (English: processor) execute the various embodiments of the present application. Part of the method described.
  • the aforementioned storage media include: U disk, mobile hard disk, read-only memory (English: Read-OnlyMemory, abbreviated as: ROM), random access memory (English: RandomAccessMemory, abbreviated as: RAM), magnetic disk or CD-ROM, etc.
  • the medium storing the program code.
  • the method and device for obtaining a number provided by this application obtain the user's profile information, which includes the user's identity information and project information, and then send the project information to the terminal so that the terminal can determine the target based on the project information and the operation triggered by the user Item information, the target item information is used to indicate the items to be checked by the user; then the target item information sent by the terminal is received; finally, the user's ranking identification is generated according to the user's identity information and the target item information.

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Abstract

一种取号方法及装置，该取号方法包括：通过获取用户的资料信息（S201），用户的资料信息包括用户的身份信息和项目信息，然后向终端发送项目信息，以使终端根据项目信息和用户触发的操作确定目标项目信息（S202），目标项目信息用于指示用户预检查的项目；再接收终端发送的目标项目信息（S203）；最后根据用户的身份信息和目标项目信息，生成用户的排序标识（S204）。

Description

取号方法及装置
本公开要求在2019年03月26日提交中国专利局、申请号为201910235029.0的中国专利申请的优先权，以上申请的全部内容通过引用结合在本公开中。
技术领域
本申请涉及医护通讯器材技术领域，例如涉及一种取号方法及装置。
背景技术
门诊患者量大为许多大型医院带来了一定的压力，各个大型医院也采取相应的措施，使得患者可以有序并高效的进行诊治。
相关技术中，患者需要做多个检查项目时，需要先缴纳相应的费用，在完成缴费之后患者会获取相应的凭证，患者根据该凭证去不同的诊室进行排队，该诊室对应的医护人员会根据凭证对患者进行排序，安排患者按照顺序进行检查，当患者完成一个项目的检查后，需要进行下一个项目检查时，需要重新进行排队。
但是，相关技术中，患者通过该方式进行检查时，对于不同的检查项目患者需要进行多次排队，为患者带来了不便，同时，通过医护人员根据凭证对患者进行排序，也会浪费不必要的医护人员资源。
发明内容
本申请提供一种取号方法及装置，以解决相关技术中，对于不同的检查项目患者需要进行多次排队，为患者带来了不便，同时，通过医护人员根据凭证对患者进行排序，也会浪费不必要的医护人员资源的问题。
本申请采用的技术方案如下：
本申请提供一种取号方法，包括以下步骤：
获取用户的资料信息，所述用户的资料信息包括所述用户的身份信息和项目信息；
向终端发送所述项目信息，以使终端根据所述项目信息和所述用户触发的操作确定目标项目信息，所述目标项目信息用于指示所述用户预检查的项目；
接收所述终端发送的所述目标项目信息；
根据所述用户的身份信息和目标项目信息，生成所述用户的排序标识。
本申请还提供一种取号装置，包括：
第一获取模块，用于获取用户的资料信息，所述用户的资料信息包括所述用户的身份信息和项目信息；
第一发送模块，用于向终端发送所述项目信息，以使终端根据所述项目信息和所述用户触发的操作确定目标项目信息，所述目标项目信息用于指示所述用户预检查的项目；
第一接收模块，用于接收所述终端发送的所述目标项目信息；
生成模块，用于根据所述用户的身份信息和目标项目信息，生成所述用户的排序标识。
附图说明
图1为本申请一实施例提供的取号系统结构示意图；
图2为本申请另一实施例提供的取号方法流程示意图；
图3为本申请又一实施例提供的取号方法流程示意图；
图4为本申请一实施例提供的取号装置结构示意图；
图5为本申请另一实施例提供的取号装置结构示意图；
图6为本申请又一实施例提供的取号装置结构示意图；
图7为本申请又一实施例提供的取号装置结构示意图；
图8为本申请又一实施例提供的取号装置的示意图。
具体实施方式
下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例是本申请一部分实施例，而不是全部的实施例。
图1为本申请一实施例提供的取号系统结构示意图，如图1所示，该系统包括：终端101、服务器102和用户终端103，服务器102分别与终端101和用户终端103链路连接。
在本实施例中，服务器102可以获取用户的资料信息，用户的资料信息可以包括用户的身份信息和项目信息，并向终端101发送项目信息，终端101可以接收该项目信息，并向用户展示该项目信息，响应用户触发的操作确定目标项目信息，向服务器102发送目标项目信息，服务器102可以接收终端101发送 的目标项目信息，并根据用户的身份信息和目标项目信息，生成用户的排序标识。
其中，目标项目信息用于指示用户预检查的项目。
例如，用户在完成检查项目的缴费之后，可以通过终端选择至少一个预检查的项目，从而可以获取相应的排号凭证。排号凭证展示的信息可以包括：排序标识、目标项目信息、检查诊室、取号时间和目标项目对应的注意事项等。
图2为本申请另一实施例提供的取号方法流程示意图，应用于如图1所示的取号系统，如图2所示，该方法包括：
步骤201、获取用户的资料信息。
其中，用户的资料信息包括用户的身份信息和项目信息。身份信息可以包括用户的姓名、性别和用户类别。例如，用户类别可以表示该用户为急诊患者、病房患者和门诊患者中的一种。项目信息可以为用户已经缴费过的检查项目。
用户通过终端进行取号时，服务器需要获取该用户对应的资料信息，以便在后续的步骤中，服务器可以根据该用户的资料信息，确定该用户对应的项目信息。
用户可以通过终端进行取号，终端可以响应用户的操作获取凭证信息，并向服务器发送该凭证信息，服务器可以接收该凭证信息，并根据凭证信息查找对应的资料信息，从而可以获取到该用户的资料信息。
另外，凭证信息可以为用户的住院号，或者用户在缴纳检查项目的费用时所获取的条形码，服务器可以根据该用户对应的条形码获取资料信息。
步骤202、向终端发送项目信息，以使终端根据项目信息和用户触发的操作确定目标项目信息。
其中，目标项目信息用于指示用户预检查的项目。
终端需要向用户展示项目信息，以使用户可以根据展示的项目信息选择目标项目信息，因此，服务器在获取到用户的资料信息后，需要向终端发送项目信息。
服务器可以向终端发送项目信息，终端可以接收项目信息，终端向用户展示该项目信息，终端响应用户的操作获取目标项目信息，向服务器发送该目标项目信息。例如，终端可以通过展示界面向用户展示项目信息，并且每个项目信息有对应的选择框，用户可以通过选择一个或者多个对应的选择框，来确定目标项目信息，相应的，终端可以响应用户的操作，获取目标项目信息。
例如，项目信息可以为A、B、C和D等四个项目，终端可以向用户展示A、B、C和D等四个项目以及对应的选择框，用户可以在展示界面选择A和B两个项目对应的选择框，则可以将A和B两个项目确定为目标项目信息。
步骤203、接收终端发送的目标项目信息。
终端确定目标项目信息之后，需要向服务器发送目标项目信息，服务器可以接收该目标项目信息，以便在后续的步骤中，服务器可以根据该目标项目信息和用户的身份信息，生成用户的排序标识。
步骤204、根据用户的身份信息和目标项目信息，生成用户的排序标识。
服务器获取目标项目信息之后，可以根据以获取的身份信息和目标项目信息，生成用户的排序标识，以便用户可以根据该排序标识获知当前自身在排队队列中的位置。其中，用户的排序标识可以为用户在当前排队队列中的位置。
服务器可以根据身份信息确定用户的优先级，并根据目标项目信息确定用户需要排队的队列，根据用户的优先级和需要排队的队列生成用户的排序标识，服务器可以向终端发送该排序标识和资料信息，终端可以接收排序标识和资料信息，并根据排序标识和资料信息打印排号凭证。
另外，服务器可以根据预检查的项目，即目标项目信息，以及每个诊室对应的排队人数，确定该排序标识对应的检查诊室。
例如，该用户的目标项目为A和B，用户可以在第一检查诊室中完成A和B两个目标项目，当用户在当前排队队列中的位置为第二个时，用户对应的排序标识可以为AB002。而且，身份信息中可以包括用户的用户类别，服务器可以根据用户的用户类别，确认用户的优先级。例如，用户类别可以包括急诊患者、病房患者、预约患者和门诊患者，则按照优先级从高到低的顺序，可以排列为：急诊患者、预约患者、病房患者和门诊患者。
需要说明的是，服务器可以根据用户的用户类别确定用户的优先级，也可以根据用户的身份确定用户的优先级，还可以根据其他信息确定用户的优先级，本申请中实施例对此不进行具体限制。
综上所述，本申请实施例提供的取号方法，通过获取用户的资料信息，用户的资料信息包括用户的身份信息和项目信息，然后向终端发送项目信息，以使终端根据项目信息和用户触发的操作确定目标项目信息，目标项目信息用于指示用户预检查的项目；再接收终端发送的目标项目信息；最后根据用户的身份信息和目标项目信息，生成用户的排序标识。通过确定目标项目信息，并根据 用户的身份信息和目标项目信息生成用户的排序标识，使得对于不同的检查项目患者不需要进行多次排队，从而为患者提供便利，也节约了医护人员资源。
图3为本申请又一实施例提供的取号方法流程示意图，应用于如图1所示的取号系统，如图3所示，该方法包括：
步骤301、获取用户的凭证信息。
其中，凭证信息用于表示用户已对项目信息对应的项目完成缴费。
用户需要进行项目对应的检查时，可以通过终端进行取号，服务器则需要根据用户的凭证信息向终端发送打印指令，以使终端根据资料信息和排序标识打印排号凭证，因此，服务器首先需要获取用户的凭证信息。
用户可以在终端输入凭证信息，终端可以响应用户的操作获取该凭证信息，并向服务器发送该凭证信息，服务器可以接收该凭证信息，则服务器获取该凭证信息。在本申请实施例中，终端可以向用户展示输入框，以使用户输入凭证信息，从而获取凭证信息，也可以通过扫描用户对应的条形码获取凭证信息，还可以通过其他方式获取凭证信息，本申请实施例对此不进行具体限制。
需要说明的是，凭证信息可以为用户的住院号，也可以为用户在缴纳检查项目的费用时所获取的条形码，还可以为其他信息，本申请实施例对此不进行具体限制。
步骤302、判断凭证信息是否为有效信息。
服务器在获取用户的凭证信息之后，需要根据凭证信息获取用户的资料信息，以便在后续的步骤中，可以根据该用户的资料信息生成对应的排序标识，因此，服务器需要判断该判断凭证信息是否为有效信息。
服务器获取凭证信息后，可以根据该凭证信息查找该用户对应的缴费信息，可以根据该用户对应的缴费信息，判断该用户对应的凭证信息是否为有效信息。
例如，若凭证信息为住院号时，服务器可以根据该住院号查找对应的缴费信息，根据缴费信息判断该住院号是否有效。
在本申请实施例中，若凭证信息不是有效信息，则服务器可以执行步骤303，若凭证信息是有效信息，则服务器可以执行步骤304。
步骤303、若凭证信息不是有效信息，则向终端发送提醒信息。
其中，提醒信息用于提示凭证信息无效。
服务器判断凭证信息是否为有效信息，会获取相应的判断结果，以便服务器根据该不同的判断结果，进行相应的操作。
若凭证信息不是有效信息，服务器向终端发送提醒信息，终端可以获取提醒信息，并根据该提醒信息生成提醒界面，向用户展示该提醒界面，以使用户可以根据该提醒界面获知该提醒信息。
例如，若凭证信息不是有效信息时，终端的提醒界面可以展示相应的文字提示用户，用户输入的凭证信息无效，因此，不可以进行取号操作。
步骤304、获取用户的资料信息。
其中，用户的资料信息包括用户的身份信息和项目信息。
若服务器判断到上述凭证信息为有效信息时，需要获取该凭证信息对应的用户的资料信息，以便在后续的步骤中，可服务器以根据该用户的资料信息获取身份信息和目标项目信息。
若凭证信息为有效信息，则根据凭证信息获取用户的资料信息。
例如，若凭证信息为有效信息，服务器可以根据该凭证信息查找该用户对应的资料信息，则终端可以获取该用户的资料信息。
步骤305、向终端发送项目信息，以使终端根据项目信息和用户触发的操作确定目标项目信息。
其中，目标项目信息用于指示用户预检查的项目。
步骤306、接收终端发送的目标项目信息。
步骤307、根据用户的身份信息和目标项目信息，生成用户的排序标识。
在本申请实施例中，步骤305至307的过程与步骤202至204的过程类似，此处不再一一赘述。
步骤308、向终端发送提示信息。
其中，提示信息用于提示用户是否接受排队动态通知业务。
服务器生成用户的排序标识之后，为了方便用户获知自身对应的排序标识在排队队列中的动态，因此服务器可以想终端发送提示信息，从而提示用户是否接受排队动态通知业务。
终端生成用户的排序标识后，向终端发送提醒信息，终端可以接收该提醒信息，并根据该提醒信息生成对应的提醒界面，用户可以根据该提醒界面获知该提醒信息。例如，终端可以通过提醒界面向用户展示提醒信息，并且提醒界面可以展示两个选择键，用户可以通过选择不同选择键，来确定是否接受排队动态通知业务，相应的，终端可以响应用户的操作，获取响应信息。
步骤309、接收终端发送的响应信息。
其中，响应信息用于表示用户是否接受排队动态通知业务。
服务器向终端发送提示信息后，终端可以响应用户的操作生成响应信息，并向服务器发送该响应信息，服务器可以接收该响应信息，则服务器获取该响应信息。
步骤310、根据响应信息，获取用户的联系信息。
服务器接收终端发送的响应信息后，需要根据该响应信息获取用户的联系信息，以便服务器可以根据该用户的联系信息，向用户终端发送排队动态通知。
若响应信息表示用户接受排队动态通知业务，则向终端发送输入信息，输入信息用于提示用户输入联系信息。
若响应信息表示用户接受排队动态通知业务，服务器向终端发送输入信息，终端可以接收该输入信息，并根据该输入信息生成相应的输入界面，可以响应用户的输入操作获取用户的联系信息，并向服务器发送该联系信息，服务器可以接收该联系信息，并建立联系信息和排序标识之间的对应关系。
另外，当用户接受排队动态通知业务时，服务器可以向用户终端发送排队动态，排队动态可以提示用户的排序标识，也可以提示需要等待的时间，还可以提示其他信息，本申请实施例对此不进行具体限制。
当然，若响应信息表示用户不需要通知业务是，则服务器可以执行步骤311。
步骤311、向终端发送打印指令。
其中，打印指令可以包括资料信息和排序标识，打印指令用于指示终端根据资料信息和排序标识打印排号凭证。
服务器可以向终端发动打印指令，相应的，终端可以获取该打印指令，终端可以根据该打印指令打印排号凭证，用户可以通过终端获取该排号凭证。
在本申请实施例中，排号凭证上可以向用户展示排序标识、目标项目信息和检查诊室，也可以向用户展示取号时间和目标项目对应的注意事项，还可以向用户展示其他信息，本申请实施例对此不进行具体限制。
综上所述，本申请实施例提供的取号方法，通过获取用户的资料信息，用户的资料信息包括用户的身份信息和项目信息，然后向终端发送项目信息，以使终端根据项目信息和用户触发的操作确定目标项目信息，目标项目信息用于指示用户预检查的项目；再接收终端发送的目标项目信息；最后根据用户的身份信息和目标项目信息，生成用户的排序标识。通过确定目标项目信息，并根据 用户的身份信息和目标项目信息生成用户的排序标识，使得对于不同的检查项目患者不需要进行多次排队，从而为患者提供便利，也节约了医护人员资源。
图4为本申请一实施例提供的取号装置结构示意图，如图4所示，该装置包括：
第一获取模块401，用于获取用户的资料信息，用户的资料信息包括用户的身份信息和项目信息；
第一发送模块402，用于向终端发送项目信息，以使终端根据项目信息和用户触发的操作确定目标项目信息，目标项目信息用于指示用户预检查的项目；
第一接收模块403，用于接收终端发送的目标项目信息；
生成模块404，用于根据用户的身份信息和目标项目信息，生成用户的排序标识。
如图5所示，装置还包括：
第二获取模块405，用于获取用户的凭证信息，凭证信息用于表示用户已对项目信息对应的项目完成缴费；
判断模块406，用于判断凭证信息是否为有效信息；
第二发送模块407，用于若凭证信息不是有效信息，则向终端发送提醒信息，提醒信息用于提示凭证信息无效；
第一获取模块401，具体用于若凭证信息为有效信息，则根据凭证信息获取用户的资料信息。
如图6所示，装置还包括：
第三发送模块408，用于向终端发送提示信息，提示信息用于提示用户是否接受排队动态通知业务；
第二接收模块409，用于接收终端发送的响应信息，响应信息用于表示用户是否接受排队动态通知业务；
第三获取模块410，用于根据响应信息，获取用户的联系信息。
第三获取模块，具体用于若响应信息表示用户接受排队动态通知业务，则向终端发送输入信息，输入信息用于提示用户输入联系信息。
如图7所示，装置还包括：
第四发送模块411，用于向终端发送打印指令，打印指令包括资料信息和排序标识，打印指令用于指示终端根据资料信息和排序标识打印排号凭证。
综上所述，本申请实施例提供的取号装置，通过获取用户的资料信息，用户的资料信息包括用户的身份信息和项目信息，然后向终端发送项目信息，以使终端根据项目信息和用户触发的操作确定目标项目信息，目标项目信息用于指示用户预检查的项目；再接收终端发送的目标项目信息；最后根据用户的身份信息和目标项目信息，生成用户的排序标识。通过确定目标项目信息，并根据用户的身份信息和目标项目信息生成用户的排序标识，使得对于不同的检查项目患者不需要进行多次排队，从而为患者提供便利，也节约了医护人员资源。
上述装置用于执行前述实施例提供的方法，其实现原理和技术效果类似，在此不再赘述。
以上这些模块可以是被配置成实施以上方法的一个或多个集成电路，例如：一个或多个特定集成电路(ApplicationSpecificIntegratedCircuit，简称ASIC)，或，一个或多个微处理器(digitalsingnalprocessor，简称DSP)，或，一个或者多个现场可编程门阵列(FieldProgrammableGateArray，简称FPGA)等。再如，当以上某个模块通过处理元件调度程序代码的形式实现时，该处理元件可以是通用处理器，例如中央处理器(CentralProcessingUnit，简称CPU)或其它可以调用程序代码的处理器。再如，这些模块可以集成在一起，以片上系统(system-on-a-chip，简称SOC)的形式实现。
图8为本申请又一实施例提供的取号装置的示意图，该装置可以集成于终端设备或者终端设备的芯片，该终端可以是具备取号功能的计算设备。
该装置包括：处理器801、存储器802。
存储器802用于存储程序，处理器801调用存储器802存储的程序，以执行上述方法实施例。具体实现方式和技术效果类似，这里不再赘述。
本申请还提供一种程序产品，例如计算机可读存储介质，包括程序，该程序在被处理器执行时用于执行上述方法实施例。
在本申请所提供的几个实施例中，应该理解到，所揭露的装置和方法，可以通过其它的方式实现。例如，以上所描述的装置实施例仅仅是示意性的，例如，所述单元的划分，仅仅为一种逻辑功能划分，实际实现时可以有另外的划分方式，例如多个单元或组件可以结合或者可以集成到另一个系统，或一些特征可以忽略，或不执行。另一点，所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口，装置或单元的间接耦合或通信连接，可以是电性，机械或其它的形式。
所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。
另外，在本申请各个实施例中的各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。上述集成的单元既可以采用硬件的形式实现，也可以采用硬件加软件功能单元的形式实现。
上述以软件功能单元的形式实现的集成的单元，可以存储在一个计算机可读取存储介质中。上述软件功能单元存储在一个存储介质中，包括多个指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)或处理器(英文：processor)执行本申请各个实施例所述方法的部分步骤。而前述的存储介质包括：U盘、移动硬盘、只读存储器(英文：Read-OnlyMemory，简称：ROM)、随机存取存储器(英文：RandomAccessMemory，简称：RAM)、磁碟或者光盘等各种可以存储程序代码的介质。
本申请提供的取号方法及装置，通过获取用户的资料信息，用户的资料信息包括用户的身份信息和项目信息，然后向终端发送项目信息，以使终端根据项目信息和用户触发的操作确定目标项目信息，目标项目信息用于指示用户预检查的项目；再接收终端发送的目标项目信息；最后根据用户的身份信息和目标项目信息，生成用户的排序标识。通过确定目标项目信息，并根据用户的身份信息和目标项目信息生成用户的排序标识，使得对于不同的检查项目患者不需要进行多次排队，从而为患者提供便利，也节约了医护人员资源。

Claims (10)

  1. 一种取号方法，包括以下步骤：获取用户的资料信息，所述用户的资料信息包括所述用户的身份信息和项目信息；向终端发送所述项目信息，以使终端根据所述项目信息和所述用户触发的操作确定目标项目信息，所述目标项目信息用于指示所述用户预检查的项目；接收所述终端发送的所述目标项目信息；根据所述用户的身份信息和目标项目信息，生成所述用户的排序标识。
  2. 如权利要求1所述的取号方法，其中，在所述获取用户的资料信息之前，所述方法还包括：
    获取所述用户的凭证信息，所述凭证信息用于表示用户已对所述项目信息对应的项目完成缴费；
    判断所述凭证信息是否为有效信息；若所述凭证信息不是所述有效信息，则向终端发送提醒信息，所述提醒信息用于提示所述凭证信息无效；所述获取用户的资料信息，包括：
    若所述凭证信息为所述有效信息，则根据所述凭证信息获取用户的资料信息。
  3. 如权利要求1所述的取号方法，其中，在所述根据所述用户的身份信息和目标项目信息，生成用户的排序标识之后，所述方法还包括：向所述终端发送提示信息，所述提示信息用于提示所述用户是否接受排队动态通知业务；
    接收所述终端发送的响应信息，所述响应信息用于表示所述用户是否接受所述排队动态通知业务；
    根据所述响应信息，获取用户的联系信息。
  4. 如权利要求3所述的取号方法，其中，所述根据所述响应信息，获取用户的联系信息，包括：
    若所述响应信息表示所述用户接受所述排队动态通知业务，则向所述终端发送输入信息，所述输入信息用于提示所述用户输入联系信息。
  5. 如权利要求3所述的取号方法，其中，所述根据所述响应信息，获取用户的联系信息之后，所述方法还包括：
    向终端发送打印指令，打印指令包括所述资料信息和所述排序标识，所述打印指令用于指示所述终端根据所述资料信息和所述排序标识打印排号凭证。
  6. 一种取号装置，包括：第一获取模块，用于获取用户的资料信息，所述用户的资料信息包括所述用户的身份信息和项目信息；
    第一发送模块，用于向终端发送所述项目信息，以使终端根据所述项目信息和所述用户触发的操作确定目标项目信息，所述目标项目信息用于指示所述用户预检查的项目；第一接收模块，用于接收所述终端发送的所述目标项目信息；生成模块，用于根据所述用户的身份信息和目标项目信息，生成所述用户的排序标识。
  7. 如权利要求6所述的取号装置，还包括：第二获取模块，用于获取所述用户的凭证信息，所述凭证信息用于表示用户已对所述项目信息对应的项目完成缴费；
    判断模块，用于判断所述凭证信息是否为有效信息；第二发送模块，用于若所述凭证信息不是所述有效信息，则向终端发送提醒信息，所述提醒信息用于提示所述凭证信息无效；所述第一获取模块，具体用于若所述凭证信息为所述有效信息，则根据所述凭证信息获取用户的资料信息。
  8. 如权利要求6所述的取号装置，还包括：
    第三发送模块，用于向所述终端发送提示信息，所述提示信息用于提示所述用户是否接受排队动态通知业务；
    第二接收模块，用于接收所述终端发送的响应信息，所述响应信息用于表示所述用户是否接受所述排队动态通知业务；
    第三获取模块，用于根据所述响应信息，获取用户的联系信息。
  9. 如权利要求8所述的取号装置，其中，所述第三获取模块，具体用于若所述响应信息表示所述用户接受所述排队动态通知业务，则向所述终端发送输入信息，所述输入信息用于提示所述用户输入联系信息。
  10. 如权利要求8所述的取号装置，其中，所述装置还包括：第四发送模块，用于向终端发送打印指令，打印指令包括所述资料信息和所述排序标识，所述打印指令用于指示所述终端根据所述资料信息和所述排序标识打印排号凭证。
PCT/CN2019/117637 2019-03-26 2019-11-12 取号方法及装置 WO2020192137A1 (zh)

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