WO2020156326A1 - 排队预点餐处理方法及系统 - Google Patents

排队预点餐处理方法及系统 Download PDF

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Publication number
WO2020156326A1
WO2020156326A1 PCT/CN2020/073236 CN2020073236W WO2020156326A1 WO 2020156326 A1 WO2020156326 A1 WO 2020156326A1 CN 2020073236 W CN2020073236 W CN 2020073236W WO 2020156326 A1 WO2020156326 A1 WO 2020156326A1
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information
client
allocated
order
ordering
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PCT/CN2020/073236
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English (en)
French (fr)
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乔浩
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口碑(上海)信息技术有限公司
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Publication of WO2020156326A1 publication Critical patent/WO2020156326A1/zh

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/08—Payment architectures
    • G06Q20/20—Point-of-sale [POS] network systems
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/22—Payment schemes or models
    • G06Q20/28—Pre-payment schemes, e.g. "pay before"
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/30—Payment architectures, schemes or protocols characterised by the use of specific devices or networks
    • G06Q20/32—Payment architectures, schemes or protocols characterised by the use of specific devices or networks using wireless devices
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q20/00—Payment architectures, schemes or protocols
    • G06Q20/38—Payment protocols; Details thereof
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants
    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07C—TIME OR ATTENDANCE REGISTERS; REGISTERING OR INDICATING THE WORKING OF MACHINES; GENERATING RANDOM NUMBERS; VOTING OR LOTTERY APPARATUS; ARRANGEMENTS, SYSTEMS OR APPARATUS FOR CHECKING NOT PROVIDED FOR ELSEWHERE
    • G07C11/00—Arrangements, systems or apparatus for checking, e.g. the occurrence of a condition, not provided for elsewhere

Definitions

  • the present disclosure relates to the field of electronic information technology, and in particular to a method and system for processing queuing and pre-ordering meals.
  • a Chinese patent application with application publication number CN104463721A provides a queuing method based on a smart mobile terminal.
  • the method uses the smart mobile terminal APP to queue up and pick up numbers, and the number information is sent to the merchant's back-end server.
  • the waiting number is the queuing number or when it is close to the queuing number
  • the mobile terminal background server pushes reminder information to the smart mobile terminal.
  • the present disclosure is proposed to provide a method and system for processing queuing and pre-ordering meals that overcomes or at least partially solves the above-mentioned problems.
  • a processing method for queuing and pre-ordering meals including:
  • the marketing server calculates the preferential intensity information based on the equivalent information corresponding to the client, so that when the customer pre-orders the meal, the sales terminal calculates the prepayment amount based on the preferential intensity information;
  • the sales terminal determines the table information to be allocated according to the table occupancy status of the store and the table allocation request sent by the queuing machine, and sends the table information to be allocated to the queuing machine;
  • the queuing machine generates a dining reminder notification based on the table information to be allocated, and sends the dining reminder notification to the client to remind to eat;
  • the sales end completes the order placement operation according to the confirmed order information corresponding to the table information to be allocated.
  • a queuing pre-ordering processing system including: a client, a marketing server, a sales terminal, and a queuing machine; wherein,
  • the marketing server is suitable for: calculating discount intensity information based on the equivalent information corresponding to the client, so that when pre-ordering on the client, the sales end calculates the prepayment amount based on the discount information;
  • the sales end is suitable for: determining the table information to be allocated according to the table occupancy status of the store and the table allocation request sent by the queuing machine, and sending the table information to be allocated to the queuing machine;
  • the queuing machine is suitable for: generating a dining reminder notification according to the information of the table to be allocated, and sending the dining reminder notification to the client to remind the dining;
  • the sales terminal is further adapted to: complete the order placement operation according to the confirmed order information corresponding to the table information to be allocated.
  • a computing device including: a processor, a memory, a communication interface, and a communication bus.
  • the processor, the memory, and the communication interface communicate with each other through the communication bus;
  • the memory is used to store at least one executable instruction, and the executable instruction causes the processor to execute the operation corresponding to the above-mentioned queued meal processing method.
  • a non-volatile computer-readable storage medium stores at least one executable instruction, and the executable instruction causes a processor to execute as described above The operation corresponding to the queuing pre-ordering processing method.
  • a computer program product which includes a computer program stored on a non-volatile computer storage medium.
  • the technical solution provided by the present disclosure it is possible to intelligently calculate preferential power information based on the position information corresponding to the client, and provide ordering discounts for the waiting diners, which improves the user’s position experience and helps to retain the diners.
  • Inferior seats to avoid the loss of passenger flow due to waiting positions in catering shops; and can intelligently allocate tables according to the occupancy status of the shop tables and table allocation requests, and send dining reminders to the client so that the dining users on the client can follow
  • the dining reminder notification makes it easy to find the corresponding table for dining.
  • the catering shop to specially arrange the service personnel to allocate the table and guide the route for the dining user. This not only effectively saves the labor cost of the catering shop, but also enables the dining user to conveniently Going for dinner improves the quality of catering services, helps improve user experience, and optimizes the processing method of queuing to order meals.
  • FIG. 1 shows a schematic flowchart of a processing method for queuing and pre-ordering meals according to an embodiment of the present disclosure
  • FIG. 2 shows a schematic flowchart of a processing method for queuing and pre-ordering meals according to another embodiment of the present disclosure
  • Fig. 3 shows a structural block diagram of a processing system for queuing and pre-ordering meals according to an embodiment of the present disclosure
  • Fig. 4 shows a schematic structural diagram of a computing device according to an embodiment of the present disclosure.
  • Fig. 1 shows a schematic flowchart of a processing method for queuing and pre-ordering meals according to an embodiment of the present disclosure. As shown in Fig. 1, the method includes the following steps:
  • step S100 the marketing server calculates the preferential intensity information according to the equal information corresponding to the client, so that when the client performs the pre-ordering operation, the sales terminal calculates the prepayment amount based on the preferential intensity information.
  • the client can be a terminal device such as a mobile phone of the dining user.
  • the dinning user can send a queuing request to the queuing machine through the client.
  • the queuing machine displays queuing entry information in the form of image identification codes such as QR codes or barcodes, and the client scans the image identification codes such as QR codes to display the queuing page, and obtain the dining user's mobile phone number and dining input by the dining user on the queuing page.
  • the dining information such as the number of people
  • a queuing request is generated according to the dining information, and the queuing request is sent to the queuing machine.
  • the queuing machine receives the queuing request sent by the client, and determines the equipotential information corresponding to the client according to the queuing request sent by the client.
  • the equal position information may include: equal position number, pre-order equal position number, estimated equal position length, and number of people eating.
  • the number of pre-order equal positions refers to the total number of equal position numbers of other clients that have been queued for the same type of table before the equal position number of the client but have not been assigned.
  • the type of table can be allowed to eat
  • the number of people, the dining environment level, etc. are determined, and there is no limit here.
  • the expected waiting time can be calculated and analyzed by the queue machine based on historical waiting information and the number of previous waiting positions.
  • the marketing server can calculate the preferential information according to the corresponding position information of the client.
  • the preferential information can be discount coupons. , Full discount coupons and other forms of information, for example, 20% discount coupons, full discount coupons of 300 minus 40, etc. Among them, it is expected that the longer the waiting time and the larger the number of people at the table, the greater the discount strength corresponding to the discount information.
  • the sales terminal can calculate the pre-payment amount based on the information of the discount intensity, so that the dining user can enjoy the discount.
  • the sales end can be terminal equipment such as the POS (Point of Sale) end of a restaurant.
  • the amount receivable corresponding to the pre-ordering order information is 500 yuan. If the discount information is a 20% discount coupon, then the sales end calculates based on the discount information
  • the prepayment amount is 400 yuan.
  • the client can complete the payment operation during the pre-ordering process, or the payment operation can be completed during the confirmation of the order, or the payment operation can be completed after the meal is completed.
  • step S101 the sales terminal determines the table information to be allocated according to the table occupancy status of the store and the table allocation request sent by the queuing machine, and sends the table information to be allocated to the queuing machine.
  • the queuing machine sends a table allocation request carrying the number of diners corresponding to the client to the sales end, and the sales end sends it according to the current store table occupancy status of the restaurant and the queuing machine.
  • the table allocation request determines the information of the table to be allocated for the client, and sends the information of the table to be allocated to the queuing machine so that the queuing machine can notify the dining user on the client side to have a meal.
  • the table occupancy status of the shop refers to the occupancy status of all tables in the entire restaurant, and the occupancy status can specifically include free and occupied;
  • the information of the table to be allocated may be information such as the table number of the table to be allocated.
  • the sales end may search for free table information according to the table occupancy status of the store, and then determine the table information to be allocated according to the free table information.
  • step S102 the queuing machine generates a meal reminder notification based on the table information to be allocated, and sends the meal reminder notification to the client to remind the meal.
  • the queuing machine receives the table information to be allocated from the sales terminal, and then generates a dining reminder notification based on the information of the table to be allocated.
  • the dining reminder notification may include information such as the table number, table position, and route guidance of the table to be allocated.
  • the queuing machine sends the dining reminder notification to the client to remind the dining.
  • the dining user on the client side can easily find the corresponding table for dining according to the dining reminder notification, without the need for a catering shop to specially arrange service personnel Allocating tables and guiding routes for diners not only effectively saves the labor costs invested in catering shops, but also enables diners to easily go to dinning, improving the quality of catering services and helping to improve user experience.
  • Step S103 The sales terminal completes the order placement operation according to the confirmed order information corresponding to the table information to be allocated.
  • the seller will pre-order corresponding to the client Meal order information is stored, instead of directly sending the pre-order order information to the back kitchen end.
  • the sales end After the sales end obtains the confirmation order information corresponding to the table information to be allocated, the sales end then uses the table information to be allocated Corresponding to confirm the order information, complete the order operation.
  • the processing method for queuing and pre-ordering meals can intelligently calculate preference information based on the position information corresponding to the client, and provide ordering discounts for waiting diners, which improves the user’s waiting experience and helps Retain diners to stay waiting, avoiding the loss of passenger flow due to waiting in catering shops; and can intelligently allocate tables according to the occupancy status of the shop tables and table allocation requests, and send dining reminders to the client to facilitate the client side Of dining users can easily find the corresponding table for dining according to the dining reminder notification.
  • catering shops to specially arrange service personnel to allocate tables and guide routes for diners. This not only effectively saves the labor cost of catering shops, but also makes dining Users can easily go to dinner, improve the quality of catering services, help improve user experience, and optimize the processing method of queuing to order meals.
  • Fig. 2 shows a schematic flowchart of a method for processing a queued meal order according to another embodiment of the present disclosure. As shown in Fig. 2, the method includes the following steps:
  • step S200 the queuing machine determines the parity information corresponding to the client according to the queuing request sent by the client, and generates the store pre-order information according to the parity information corresponding to the client and the link address of the shop pre-order page.
  • the dinning user can send a queuing request to the queuing machine through the client, and the queuing request can carry dining information such as the mobile phone number of the dinning user and the number of people dining.
  • the queuing machine displays the queuing QR code
  • the client scans the queuing QR code
  • displays the queuing page returned by the queuing machine obtains the dining information entered by the dining user in the queuing page, generates a queuing request based on the dining information
  • the queuing request is sent to the queuing machine.
  • the queuing machine receives the queuing request sent by the client, and determines the equivalent information corresponding to the client according to the queuing request sent by the client, and then the queuing machine generates according to the equivalent information corresponding to the client and the link address of the store ordering page Store pre-ordering information for the client to perform pre-ordering operations based on the store pre-ordering information.
  • the store pre-order information may be in the form of an image identification code, for example, a pre-order QR code or a pre-order barcode, etc.
  • the store pre-order information includes the position information corresponding to the client and the store pre-order Page link address.
  • the client scans the pre-ordering QR code
  • the sales end returns the pre-ordering page to the client
  • the client displays the pre-ordering page of the store, then the client The dinning user on the side can select the desired dishes in the pre-order page of the store to pre-order.
  • Step S201 When the client performs the pre-ordering operation according to the pre-order information of the store, the marketing server obtains the equivalent information corresponding to the client according to the pre-order information of the store, and calculates the preferential power according to the equivalent information corresponding to the client information.
  • the marketing server can obtain the equivalent information corresponding to the client according to the pre-ordering QR code. And calculate the preferential intensity information according to the equal position information corresponding to the client, and send the calculated preferential intensity information to the sales end for pre-ordering on the client, the sales end calculates the prepayment amount based on the preferential intensity information.
  • the equal position information may include: equal position number, pre-order equal position number, estimated equal position length, and number of people eating.
  • the marketing server can calculate the estimated consumption amount based on the number of people dining and the historical per capita consumption amount in the parity information. The historical per capita consumption amount can be calculated in advance according to the historical dining consumption situation corresponding to the restaurant.
  • preset algorithms and preset condition thresholds can be set in advance. The marketing server uses the preset algorithms to match the number of pre-order equal positions in the equal position information, estimated equal position length and the estimated consumption calculated above The amount is processed to obtain the preferential parameter, and then the preferential parameter is matched with the preset condition threshold to obtain the matching preferential strength information.
  • the preferential power information may specifically be information in the form of discount coupons, full discount coupons, etc., where the greater the number of pre-order equal positions, the longer the expected waiting time, and the greater the estimated consumption amount, the greater the preferential power corresponding to the preferential information.
  • the preference parameter when the preference parameter is between 1 and 10, it corresponds to the first preference information, such as a 10% discount coupon; when the preference parameter is between 11 and 20, it corresponds to the second preference.
  • Strength information such as a discount coupon of 30% off; when the discount parameter is between 21 and 30, it corresponds to the third strength information, such as a discount coupon of 50% off.
  • the marketing server uses a preset algorithm to perform calculations on the number of positions in the position information, the expected length of the position and the estimated consumption amount, and the obtained preference parameter is 15, then the preference parameter is combined with the preset condition
  • the threshold is matched, and the preference parameter is obtained corresponding to the second preference information, that is, the second preference information is matching preference information, then the second preference information is used as the determined preference information.
  • the sales terminal can calculate the pre-payment amount based on the information of the discount intensity, so that the dining user can enjoy the discount.
  • the client can complete the payment operation during the pre-ordering process, or the payment operation can be completed during the confirmation of the order, or the payment operation can be completed after the meal is completed. There is no limitation here .
  • step S202 the queuing machine sends a table allocation request carrying the number of diners corresponding to the client to the sales terminal in accordance with the ranking order of the client.
  • the rank order is determined according to the rank order of each client's rank number.
  • the queuing machine sends a table allocation request carrying the number of people corresponding to the client's table to the sales end.
  • the sales side For the sales side to determine the table information to be allocated according to the table occupancy status of the store and the table allocation request sent by the queuing machine.
  • Step S203 The sales terminal determines the table information to be allocated according to the table occupancy status of the store and the table allocation request sent by the queuing machine, and sends the table information to be allocated to the queuing machine.
  • the sales end searches for free table information according to the table occupancy status of the store; matches the number of diners in the table allocation request with the number of allowed diners corresponding to the free table information to obtain matching free table information;
  • the matching free table information determines the table information to be allocated, and sends the table information to be allocated to the queuing machine.
  • the table information to be allocated may be information such as the table number of the table to be allocated.
  • Step S204 The queuing machine makes a prominent mark on the table position corresponding to the table information to be allocated in the shop table distribution image, generates a dining reminder notification, and sends the dining reminder notification to the client to remind the dining.
  • the queuing machine has pre-stored store table distribution images.
  • the store table distribution image records the distribution positions of all the tables in the catering shop.
  • the queuing machine can highlight the table position corresponding to the table information to be allocated in the store table distribution image according to the table information to be allocated, and generate a dining reminder notification.
  • the dining reminder notification includes information such as the table number of the table to be allocated, a shop table distribution image that highlights the position of the table corresponding to the table to be allocated, and the route guidance.
  • the position of the table corresponding to the table information to be allocated is highlighted in the shop table distribution image.
  • Those skilled in the art may also use other methods to highlight the table position corresponding to the allocated table information, which is not specifically limited here.
  • the queuing machine After generating the dining reminder notification, the queuing machine sends the dining reminder notification to the client to remind you to eat.
  • the dining user on the client side can easily and quickly find the corresponding table based on the prominently identified shop table distribution image in the dining reminder notification.
  • catering shops there is no need for catering shops to specially arrange service personnel to allocate tables and guide routes for diners. This not only effectively saves the labor cost of catering shops, but also enables diners to easily go to dinner, improving the catering Service quality helps improve user experience.
  • Step S205 The client scans the table QR code corresponding to the table to be allocated, confirms the order information corresponding to the client's pre-ordering order information, and generates confirmed order information corresponding to the table to be allocated. And send the confirmation order information to the sales terminal.
  • each table in the catering shop displays a corresponding table two-dimensional code, so that the dining user can use the client to scan the table two-dimensional code to confirm the order.
  • the dining user finds the corresponding table to be allocated according to the dining reminder and takes a seat, he can use the client to scan the QR code of the table corresponding to the table to be allocated, and the sales end returns to the client’s pre-order page of the store, and the customer
  • the client displays the pre-ordering page of the store, confirms the order information corresponding to the client’s pre-ordering order, generates the confirmed order information corresponding to the table information to be allocated, and then the client sends the generated confirmation order information to The sales end, for the sales end to complete the order placement operation according to the confirmed order information.
  • the client terminal may generate the order confirmation information corresponding to the table information to be allocated according to the trigger operation of the order confirmation button by the dining user.
  • step S206 the sales terminal sends the pre-order order information corresponding to the client to the back kitchen terminal according to the confirmed order information corresponding to the table information to be allocated to the back kitchen terminal for processing.
  • the confirmation order information corresponding to the table information to be allocated may not be generated and sent by the client, but after the service staff in the catering shop confirms that the dining user is seated, the service staff operates on the sales end to generate and Confirm order information corresponding to the table information to be allocated.
  • the table is a smart dining table
  • the dining user can directly operate on the smart dining table to generate confirmation order information corresponding to the information of the table to be allocated, and then set the information corresponding to the table information to be allocated Confirm the order information and send it to the sales terminal.
  • the seller will pre-order corresponding to the client Meal order information is stored, instead of directly sending the pre-order order information to the back kitchen end.
  • the sales end After the sales end obtains the confirmation order information corresponding to the table information to be allocated, the sales end then uses the table information to be allocated The corresponding confirmation order information sends the pre-order order information corresponding to the client to the back kitchen end for processing, such as the preparation of dishes.
  • the method can also include: The sales end judges whether the confirmation order information corresponding to the table information to be allocated is received within the preset time after sending the table information to be allocated; if yes, step S206 is executed; if not, the table to be allocated is released, and The client sends a table release notification to notify the client that the table is no longer reserved for it, so that the table can be effectively used, and the situation that the table is reserved for a long time and no one eats.
  • the preset time can be set to 10 minutes.
  • the sales terminal can send to the client if it is determined that the confirmation order information corresponding to the table information to be allocated is not received within the preset time
  • the table releases the notice and returns the prepaid amount paid by the client to avoid economic losses to the dining users.
  • the pre-order information of the store may directly include the preferential strength information, so that when the client performs the pre-order operation based on the pre-order information of the store, the sales end can quickly pre-order based on the store
  • the discount information in the meal information calculates the prepayment amount.
  • the queuing machine determines the equivalence information corresponding to the client according to the queuing request sent by the client, and sends the equivalence information corresponding to the client to the marketing server; then the marketing server according to the equivalence corresponding to the client The information calculates the preferential strength information; then the marketing server sends the preferential strength information to the queuing machine; the queuing machine generates the store pre-order information based on the preferential strength information and the link address of the store pre-ordering page, so that the client can order meals according to the store Information for pre-ordering operations.
  • the sales end can easily obtain the preferential power information according to the pre-ordering information of the store, and calculate the prepayment amount based on the preferential power information.
  • the processing method for queuing and pre-ordering meals can intelligently calculate preference information based on the position information corresponding to the client, and provide ordering discounts for waiting diners, which improves the user’s waiting experience and helps Retain diners to stay waiting, avoiding the loss of passenger flow due to waiting in catering shops; and can intelligently allocate tables according to the occupancy status of the shop tables and the number of diners in the table allocation request, and in the shop table distribution image Prominently mark the table position corresponding to the table information to be allocated, and generate a dining reminder notice, so that the dining user on the client side can easily and quickly find the corresponding table according to the shop table distribution image after the prominent mark in the dining reminder notification.
  • FIG. 3 shows a structural block diagram of a processing system for queuing and pre-ordering meals according to an embodiment of the present disclosure.
  • the system includes: a client 310, a marketing server 320, a sales terminal 330, and a queuing machine 340.
  • the marketing server 320 is adapted to calculate discount intensity information according to the equal information corresponding to the client 310, so that when the client 310 performs a pre-ordering operation, the sales terminal 330 calculates the prepayment amount based on the discount intensity information.
  • the equal position information includes: the number of pre-order equal positions, the estimated waiting time and the number of people who eat; the marketing server 320 is further suitable for: calculate the estimated consumption amount based on the number of people eaten and the historical average consumption amount; use a preset algorithm to correct The number of pre-order equivalence, estimated equivalence duration, and estimated consumption amount are processed to obtain preferential parameters; the preferential parameters are matched with preset condition thresholds to obtain matching preferential intensity information.
  • the sales end 330 is adapted to determine the table information to be allocated according to the table occupancy status of the store and the table allocation request sent by the queuing machine 340, and send the table information to be allocated to the queuing machine 340.
  • the queuing machine 340 is adapted to generate a dining reminder notification according to the table information to be allocated, and send the dining reminder notification to the client 310 for reminding to eat.
  • the sales end 330 is further adapted to complete the order placement operation according to the confirmed order placement information corresponding to the table information to be allocated.
  • the queuing machine 340 is further adapted to determine the parity information corresponding to the client 310 according to the queuing request sent by the client 310, and to determine the parity information corresponding to the client 310 and the link to the store ordering page Address, generate shop pre-order information; client 310 is further adapted to: pre-order meals according to the pre-order information in the shop; marketing server 320 is further adapted to: client 310 pre-orders according to store pre-order information During the operation, the equal information corresponding to the client 310 is obtained according to the pre-order information of the store, and the preferential strength information is calculated according to the equal information corresponding to the client 310.
  • the queuing machine 340 is further adapted to determine the equipotential information corresponding to the client 310 according to the queuing request sent by the client 310, and send the equipotential information corresponding to the client 310 to the marketing server 320;
  • the marketing server 320 is further adapted to: send preferential intensity information to the queuing machine 340;
  • the queuing machine 340 is further adapted to: generate store pre-ordering information based on the preferential intensity information and the link address of the store pre-ordering page for customers
  • the terminal 310 performs a pre-ordering operation according to the pre-ordering information of the store.
  • the queuing machine 340 is further adapted to send a table allocation request carrying the number of people corresponding to the client 310 to the sales terminal 330 according to the ranking order of the client 310.
  • the sales terminal 330 is further adapted to: search for free table information according to the table occupancy status of the store; match the number of people in the table allocation request with the number of people allowed to eat corresponding to the free table information to obtain the matching Free table information: Determine the table information to be allocated according to the matched free table information, and send the table information to be allocated to the queuing machine 340.
  • the queuing machine 340 is further adapted to: in the shop table distribution image, make a prominent mark on the table position corresponding to the table information to be allocated to generate a dining reminder notification.
  • the client 310 is further adapted to scan the table two-dimensional code corresponding to the table information to be allocated, to confirm the order information corresponding to the pre-ordered meal order information of the client 310, and to generate information about the table to be allocated The corresponding confirmation order information is sent to the sales terminal 330.
  • the sales terminal 330 is further adapted to determine whether the confirmation order information corresponding to the table information to be allocated is received within a preset time after the table information to be allocated is sent; if not, it sends to the client 310 The table releases the notification and returns the prepaid amount paid by the client 310.
  • the sales terminal 330 is further adapted to: according to the confirmed order information corresponding to the table information to be allocated, send the pre-order order information corresponding to the client 310 to the back kitchen terminal for processing by the back kitchen terminal .
  • the queuing pre-ordering processing system can intelligently calculate preferential strength information based on the position information corresponding to the client, and provide ordering discounts for waiting diners, which improves the user’s waiting experience and helps Retain diners to stay waiting, avoiding the loss of passenger flow due to waiting in catering shops; and can intelligently allocate tables according to the occupancy status of the shop tables and the number of diners in the table allocation request, and in the shop table distribution image Prominently mark the table position corresponding to the table information to be allocated, and generate a dining reminder notice, so that the dining user on the client side can easily and quickly find the corresponding table according to the shop table distribution image after the prominent mark in the dining reminder notification.
  • the present disclosure also provides a non-volatile computer-readable storage medium, the non-volatile computer-readable storage medium stores at least one executable instruction, and the executable instruction can execute the queuing pre-point in any of the foregoing method embodiments Meal treatment method.
  • FIG. 4 shows a schematic structural diagram of a computing device according to an embodiment of the present disclosure, and the specific embodiment of the present disclosure does not limit the specific implementation of the computing device.
  • the computing device may include a processor (processor) 402, a communication interface (Communications Interface) 404, a memory (memory) 406, and a communication bus 408.
  • processor processor
  • communication interface Communication Interface
  • memory memory
  • the processor 402, the communication interface 404, and the memory 406 communicate with each other through the communication bus 408.
  • the communication interface 404 is used to communicate with other devices such as network elements such as clients or other servers.
  • the processor 402 is configured to execute the program 410, and specifically can execute the relevant steps in the embodiment of the processing method for queuing and pre-ordering.
  • the program 410 may include program code, and the program code includes computer operation instructions.
  • the processor 402 may be a central processing unit CPU, or an ASIC (Application Specific Integrated Circuit), or one or more integrated circuits configured to implement the embodiments of the present disclosure.
  • the one or more processors included in the computing device may be the same type of processor, such as one or more CPUs, or different types of processors, such as one or more CPUs and one or more ASICs.
  • the memory 406 is used to store the program 410.
  • the memory 406 may include a high-speed RAM memory, or may also include a non-volatile memory (non-volatile memory), such as at least one disk memory.
  • the program 410 may specifically be used to make the processor 402 execute the method for processing a queued meal order in any of the foregoing method embodiments.
  • each step in the program 410 reference may be made to the corresponding descriptions in the corresponding steps and units in the foregoing queuing and pre-ordering processing embodiment, which will not be repeated here.
  • Those skilled in the art can clearly understand that, for the convenience and conciseness of the description, the specific working processes of the devices and modules described above can refer to the corresponding process descriptions in the foregoing method embodiments, which will not be repeated here.
  • modules or units or components in the embodiments can be combined into one module or unit or component, and in addition, they can be divided into multiple sub-modules or sub-units or sub-components. Except that at least some of such features and/or processes or units are mutually exclusive, any combination can be used to compare all features disclosed in this specification (including the accompanying claims, abstract and drawings) and any method or methods disclosed in this manner or All the processes or units of the equipment are combined. Unless expressly stated otherwise, each feature disclosed in this specification (including the accompanying claims, abstract and drawings) may be replaced by an alternative feature providing the same, equivalent or similar purpose.
  • the various component embodiments of the present disclosure may be implemented by hardware, or by software modules running on one or more processors, or by a combination of them.
  • a microprocessor or a digital signal processor (DSP) may be used in practice to implement some or all functions of some or all components in the embodiments of the present disclosure.
  • DSP digital signal processor
  • the present disclosure can also be implemented as a device or device program (for example, a computer program and a computer program product) for executing part or all of the methods described herein.
  • Such a program for realizing the present disclosure may be stored on a computer-readable medium, or may have the form of one or more signals. Such signals can be downloaded from Internet websites, or provided on carrier signals, or provided in any other form.

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Abstract

一种排队预点餐处理方法及系统，其中，该方法包括：营销服务端根据与客户端对应的等位信息计算优惠力度信息，以供在客户端进行预点餐操作时，销售端基于优惠力度信息计算预支付金额（S100）；销售端根据店铺桌台占用状态和排队机发送的桌台分配请求，确定待分配桌台信息，并将待分配桌台信息发送给排队机（S101）；排队机依据待分配桌台信息生成就餐提醒通知，并将就餐提醒通知发送给客户端进行提醒就餐（S102）；销售端根据与待分配桌台信息对应的确认下单信息，完成下单操作（S103）。

Description

排队预点餐处理方法及系统
相关申请的交叉参考
本申请要求于2019年1月29日提交中国专利局、申请号为201910086059X、名称为“排队预点餐处理方法及系统”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本公开涉及电子信息技术领域，具体涉及一种排队预点餐处理方法及系统。
背景技术
随着智慧餐厅技术对餐饮行业的影响，越来越多的餐饮店铺开始采用排队机等智能餐饮服务设备或排队APP等，以提升餐饮服务效率、降低餐饮店铺运营成本。例如，申请公布号为CN104463721A的中国专利申请提供了一种基于智能移动终端的排队方法，该方法通过智能移动终端APP来排队取号，号码信息发送至商家后台服务器，当商家后台服务器设置的轮候号为排队号时或是接近排队号时，移动终端后台服务器推送提醒信息至智能移动终端。
然而，对于人气火爆的餐饮店铺而言，虽然采用排队机等在一定程度上能够提升餐饮服务效率，但是若用户想要在这类餐饮店铺中就餐则需要等待较长时间，用户等位体验较差，另外，很多用户还会因为等位时长过长而放弃等位，导致餐饮店铺流失客流，造成餐饮店铺的经济损失。
发明内容
鉴于上述问题，提出了本公开以便提供一种克服上述问题或者至少部分地解决上述问题的排队预点餐处理方法及系统。
根据本公开的一个方面，提供了一种排队预点餐处理方法，该方法包括：
营销服务端根据与客户端对应的等位信息计算优惠力度信息，以供在客 户端进行预点餐操作时，销售端基于优惠力度信息计算预支付金额；
销售端根据店铺桌台占用状态和排队机发送的桌台分配请求，确定待分配桌台信息，并将待分配桌台信息发送给排队机；
排队机依据待分配桌台信息生成就餐提醒通知，并将就餐提醒通知发送给客户端进行提醒就餐；
销售端根据与待分配桌台信息对应的确认下单信息，完成下单操作。
根据本公开的另一方面，提供了一种排队预点餐处理系统，该系统包括：客户端、营销服务端、销售端以及排队机；其中，
营销服务端适于：根据与客户端对应的等位信息计算优惠力度信息，以供在客户端进行预点餐操作时，销售端基于优惠力度信息计算预支付金额；
销售端适于：根据店铺桌台占用状态和排队机发送的桌台分配请求，确定待分配桌台信息，并将待分配桌台信息发送给排队机；
排队机适于：依据待分配桌台信息生成就餐提醒通知，并将就餐提醒通知发送给客户端进行提醒就餐；
销售端进一步适于：根据与待分配桌台信息对应的确认下单信息，完成下单操作。
根据本公开的又一方面，提供了一种计算设备，包括：处理器、存储器、通信接口和通信总线，处理器、存储器和通信接口通过通信总线完成相互间的通信；
存储器用于存放至少一可执行指令，可执行指令使处理器执行上述排队预点餐处理方法对应的操作。
根据本公开的再一方面，提供了一种非易失性计算机可读存储介质，该非易失性计算机可读存储介质中存储有至少一可执行指令，可执行指令使处理器执行如上述排队预点餐处理方法对应的操作。
根据本公开的再又一方面，提供了一种计算机程序产品，该计算机程序产品包括存储在非易失性计算机存储介质上的计算机程序。
根据本公开提供的技术方案，能够根据与客户端对应的等位信息智能地计算优惠力度信息，为等位的就餐用户提供点餐优惠，提升了用户等位体验，有助于挽留就餐用户留下等位，避免餐饮店铺因等位而流失客流；并且，能够根据店铺桌台占用状态和桌台分配请求智能地分配桌台，向客户端发送就 餐提醒通知，以便客户端侧的就餐用户根据就餐提醒通知方便找到对应的桌台进行就餐，无需餐饮店铺专门安排服务人员为就餐用户分配桌台和指引路线，不仅有效地节省了餐饮店铺所投入的人力成本，而且还使就餐用户能够方便地前往就餐，提高了餐饮服务质量，有助于提高用户体验感，优化了排队预点餐处理方式。
上述说明仅是本公开技术方案的概述，为了能够更清楚了解本公开的技术手段，而可依照说明书的内容予以实施，并且为了让本公开的上述和其它目的、特征和优点能够更明显易懂，以下特举本公开的具体实施方式。
附图说明
通过阅读下文优选实施方式的详细描述，各种其他的优点和益处对于本领域普通技术人员将变得清楚明了。附图仅用于示出优选实施方式的目的，而并不认为是对本公开的限制。而且在整个附图中，用相同的参考符号表示相同的部件。在附图中：
图1示出了根据本公开一个实施例的排队预点餐处理方法的流程示意图；
图2示出了根据本公开另一实施例的排队预点餐处理方法的流程示意图；
图3示出了根据本公开实施例的排队预点餐处理系统的结构框图；
图4示出了根据本公开实施例的一种计算设备的结构示意图。
具体实施方式
下面将参照附图更详细地描述本公开的示例性实施例。虽然附图中显示了本公开的示例性实施例，然而应当理解，可以以各种形式实现本公开而不应被这里阐述的实施例所限制。相反，提供这些实施例是为了能够更透彻地理解本公开，并且能够将本公开的范围完整的传达给本领域的技术人员。
图1示出了根据本公开一个实施例的排队预点餐处理方法的流程示意图，如图1所示，该方法包括如下步骤：
步骤S100，营销服务端根据与客户端对应的等位信息计算优惠力度信息，以供在客户端进行预点餐操作时，销售端基于优惠力度信息计算预支付金额。
客户端可为就餐用户的手机等终端设备。当就餐用户想要去某个餐饮店 铺进行就餐，而该餐饮店铺当前没有空闲桌台需要就餐用户进行等位时，就餐用户可通过客户端向排队机发送排队请求。具体地，排队机展示二维码或条形码等图像识别码形式的排队入口信息，客户端扫描二维码等图像识别码，展示排队页面，获取就餐用户在排队页面输入的就餐用户手机号、就餐人数等就餐信息，根据就餐信息生成排队请求，并将排队请求发送给排队机。排队机接收客户端发送的排队请求，并根据客户端发送的排队请求确定与客户端对应的等位信息。
其中，等位信息可包括：等位序号、前序等位数量、预计等位时长和就餐人数等信息。前序等位数量是指在该客户端的等位序号之前，已排队等待相同类型的桌台而尚未得到分配的其它客户端的等位序号的总数量，桌台的类型可由桌台对应的允许就餐人数、就餐环境等级等而确定，此处不做限定。预计等位时长可由排队机根据历史等位信息和前序等位数量进行分析计算得到。
为了能够很好地挽留就餐用户留下等位，减少就餐用户中途放弃等位的情况，营销服务端可根据与客户端对应的等位信息来计算优惠力度信息，优惠力度信息具体可为折扣券、满减券等形式的信息，例如，8折的折扣券、满300减40的满减券等。其中，预计等位时长越长、就餐人数越多，优惠力度信息对应的优惠力度越大。在客户端进行预点餐操作时，销售端可基于优惠力度信息计算预支付金额，使得就餐用户享受到优惠。其中，销售端可为餐饮店铺的POS(Point of Sale)端等终端设备。
例如，根据与客户端对应的预点餐订单信息可知，该预点餐订单信息对应的应收金额为500元，若优惠力度信息为8折的折扣券，那么销售端基于优惠力度信息计算得到的预支付金额为400元。对于预支付金额的支付，客户端可在预点餐过程中完成支付操作，或者也可在确认下单过程中完成支付操作，或者也可在完成就餐后再完成支付操作，本领域技术人员可根据实际需要进行具体设置，此处不做限定。
步骤S101，销售端根据店铺桌台占用状态和排队机发送的桌台分配请求，确定待分配桌台信息，并将待分配桌台信息发送给排队机。
在客户端的等位序号即将到号时，排队机向销售端发送携带有与客户端对应的就餐人数的桌台分配请求，销售端根据餐饮店铺的当前的店铺桌台占用状态和排队机发送的桌台分配请求，为客户端确定待分配桌台信息，并将待分配桌台信息发送给排队机，以便排队机通知客户端侧的就餐用户进行就 餐。其中，店铺桌台占用状态是指整个餐饮店铺中所有的桌台的占用状态，占用状态具体可包括空闲和被占用；待分配桌台信息可为待分配桌台的桌号等信息。具体地，销售端可依据店铺桌台占用状态，查找空闲桌台信息，然后依据空闲桌台信息确定待分配桌台信息。
步骤S102，排队机依据待分配桌台信息生成就餐提醒通知，并将就餐提醒通知发送给客户端进行提醒就餐。
排队机接收销售端发送的待分配桌台信息，接着依据待分配桌台信息生成就餐提醒通知，其中，就餐提醒通知可包括待分配桌台的桌号、桌台位置、指引路线等信息。在生成了就餐提醒通知之后，排队机将就餐提醒通知发送给客户端进行提醒就餐，客户端侧的就餐用户根据该就餐提醒通知能够方便找到对应的桌台进行就餐，无需餐饮店铺专门安排服务人员为就餐用户分配桌台和指引路线，不仅有效地节省了餐饮店铺所投入的人力成本，而且还使就餐用户能够方便地前往就餐，提高了餐饮服务质量，有助于提高用户体验感。
步骤S103，销售端根据与待分配桌台信息对应的确认下单信息，完成下单操作。
为了使就餐用户能够获得良好的就餐体验，避免出现尚未为就餐用户分配桌台而后厨却已完成菜品制作的情况，在客户端完成预点餐操作后，销售端对与客户端对应的预点餐订单信息进行存储，而不直接将预点餐订单信息发送给后厨端，当销售端获取到与待分配桌台信息对应的确认下单信息之后，销售端再根据与待分配桌台信息对应的确认下单信息，完成下单操作。
本实施例提供的排队预点餐处理方法，能够根据与客户端对应的等位信息智能地计算优惠力度信息，为等位的就餐用户提供点餐优惠，提升了用户等位体验，有助于挽留就餐用户留下等位，避免餐饮店铺因等位而流失客流；并且，能够根据店铺桌台占用状态和桌台分配请求智能地分配桌台，向客户端发送就餐提醒通知，以便客户端侧的就餐用户根据就餐提醒通知方便找到对应的桌台进行就餐，无需餐饮店铺专门安排服务人员为就餐用户分配桌台和指引路线，不仅有效地节省了餐饮店铺所投入的人力成本，而且还使就餐用户能够方便地前往就餐，提高了餐饮服务质量，有助于提高用户体验感，优化了排队预点餐处理方式。
图2示出了根据本公开另一实施例的排队预点餐处理方法的流程示意图，如图2所示，该方法包括如下步骤：
步骤S200，排队机根据客户端发送的排队请求确定与客户端对应的等位信息，依据与客户端对应的等位信息和店铺预点餐页面链接地址，生成店铺预点餐信息。
当就餐用户需要在某个餐饮店铺进行等位时，就餐用户可通过客户端向排队机发送排队请求，排队请求中可携带有就餐用户手机号、就餐人数等就餐信息。在具体应用中，排队机展示排队二维码，客户端扫描排队二维码，展示排队机返回的排队页面，获取就餐用户在排队页面中输入的就餐信息，根据就餐信息生成排队请求，并将排队请求发送给排队机。排队机接收客户端发送的排队请求，并根据客户端发送的排队请求确定与客户端对应的等位信息，接着排队机依据与客户端对应的等位信息和店铺预点餐页面链接地址，生成店铺预点餐信息，以供客户端依据店铺预点餐信息进行预点餐操作。
具体地，店铺预点餐信息可为图像识别码形式，例如，预点餐二维码或预点餐条形码等，店铺预点餐信息包含有与客户端对应的等位信息和店铺预点餐页面链接地址。以店铺预点餐信息为预点餐二维码为例，客户端扫描预点餐二维码，销售端向客户端返回店铺预点餐页面，客户端展示店铺预点餐页面，那么客户端侧的就餐用户可在店铺预点餐页面中选择想要的菜品进行预点餐。
步骤S201，在客户端依据店铺预点餐信息进行预点餐操作时，营销服务端依据店铺预点餐信息获取与客户端对应的等位信息，根据与客户端对应的等位信息计算优惠力度信息。
以店铺预点餐信息为预点餐二维码为例，在客户端扫描了预点餐二维码之后，营销服务端可依据预点餐二维码获取与客户端对应的等位信息，并根据与客户端对应的等位信息计算优惠力度信息，将计算得到的优惠力度信息发送给销售端，以供在客户端进行预点餐操作时，销售端基于优惠力度信息计算预支付金额。
其中，等位信息可包括：等位序号、前序等位数量、预计等位时长和就餐人数等信息。营销服务端可根据等位信息中的就餐人数和历史人均消费金额，计算得到预计消费金额，该历史人均消费金额可预先根据餐饮店铺对应的历史就餐消费情况计算得到。为了便于确定优惠力度信息，可预先设置预设算法和预设条件阈值，营销服务端利用预设算法，对等位信息中的前序等位数量、预计等位时长和上述计算得到的预计消费金额进行运算处理，得到优惠参数，然后将优惠参数与预设条件阈值进行匹配，得到相匹配的优惠力 度信息。本领域技术人员可根据实际需要对预设算法和预设条件阈值进行设置，此处不做具体限定。优惠力度信息具体可为折扣券、满减券等形式的信息，其中，前序等位数量越多、预计等位时长越长、预计消费金额越多，优惠力度信息对应的优惠力度越大。
假设根据预设条件阈值可知，当优惠参数在1至10之间时，对应于第一优惠力度信息，如9折的折扣券；当优惠参数在11至20之间时，对应于第二优惠力度信息，如7折的折扣券；当优惠参数在21至30之间时，对应于第三优惠力度信息，如5折的折扣券。如果营销服务端利用预设算法，对等位信息中的前序等位数量、预计等位时长和预计消费金额进行运算处理，所得到的优惠参数为15，那么将该优惠参数与预设条件阈值进行匹配，得到该优惠参数对应于第二优惠力度信息，即第二优惠力度信息为相匹配的优惠力度信息，则将第二优惠力度信息作为所确定的优惠力度信息。在客户端进行预点餐操作时，销售端可基于优惠力度信息计算预支付金额，使得就餐用户享受到优惠。对于预支付金额的支付，客户端可在预点餐过程中完成支付操作，或者也可在确认下单过程中完成支付操作，或者也可在完成就餐后再完成支付操作，此处不做限定。
步骤S202，排队机按照客户端的等位顺序，向销售端发送携带有与客户端对应的就餐人数的桌台分配请求。
等位顺序是按照各个客户端的等位序号的排列顺序进行确定的，在客户端的等位序号即将到号时，排队机向销售端发送携带有与客户端对应的就餐人数的桌台分配请求，以供销售端根据店铺桌台占用状态和排队机发送的桌台分配请求确定待分配桌台信息。
步骤S203，销售端根据店铺桌台占用状态和排队机发送的桌台分配请求，确定待分配桌台信息，并将待分配桌台信息发送给排队机。
具体地，销售端依据店铺桌台占用状态，查找空闲桌台信息；将桌台分配请求中的就餐人数与空闲桌台信息对应的允许就餐人数进行匹配，得到相匹配的空闲桌台信息；依据相匹配的空闲桌台信息确定待分配桌台信息，并将待分配桌台信息发送给排队机。其中，待分配桌台信息可为待分配桌台的桌号等信息。通过这种方式，实现了桌台的智能分配，无需餐饮店铺专门安排服务人员为就餐用户分配桌台，有效地提高了桌台分配效率。
步骤S204，排队机在店铺桌台分布图像中对待分配桌台信息对应的桌台位置进行突出标识，生成就餐提醒通知，并将就餐提醒通知发送给客户端进 行提醒就餐。
为了便于就餐用户能够方便、快速地找到对应的桌台进行就餐，排队机中预先存储了店铺桌台分布图像，店铺桌台分布图像中记录了餐饮店铺中的所有的桌台的分布位置，排队机在接收了销售端发送的待分配桌台信息之后，排队机可根据待分配桌台信息在店铺桌台分布图像中对待分配桌台信息对应的桌台位置进行突出标识，生成就餐提醒通知。其中，就餐提醒通知中包含有待分配桌台的桌号、突出标识有待分配桌台信息对应的桌台位置的店铺桌台分布图像以及指引路线等信息。
具体地，通过增加下划线、增加底色、高亮等方式在店铺桌台分布图像中对待分配桌台信息对应的桌台位置进行突出标识。本领域技术人员还可采用其他方式对待分配桌台信息对应的桌台位置进行突出标识，此处不做具体限定。
在生成了就餐提醒通知之后，排队机将就餐提醒通知发送给客户端进行提醒就餐，客户端侧的就餐用户根据该就餐提醒通知中突出标识后的店铺桌台分布图像能够方便、快速地找到对应的桌台进行就餐，无需餐饮店铺专门安排服务人员为就餐用户分配桌台和指引路线，不仅有效地节省了餐饮店铺所投入的人力成本，而且还使就餐用户能够方便地前往就餐，提高了餐饮服务质量，有助于提高用户体验感。
步骤S205，客户端扫描与待分配桌台信息对应的桌台二维码，对与客户端对应的预点餐订单信息进行下单确认，生成与待分配桌台信息对应的确认下单信息，并将确认下单信息发送给销售端。
其中，餐饮店铺中的每个桌台上都展示有对应的桌台二维码，以便就餐用户利用客户端扫描桌台二维码进行下单确定。当就餐用户依据就餐提醒通知找到对应的待分配桌台并落座后，可利用客户端扫描与待分配桌台信息对应的桌台二维码，销售端向客户端返回店铺预点餐页面，客户端展示店铺预点餐页面，对与客户端对应的预点餐订单信息进行下单确认，生成与待分配桌台信息对应的确认下单信息，然后客户端将生成的确认下单信息发送给销售端，以供销售端根据该确认下单信息完成下单操作。具体地，客户端可根据就餐用户针对下单确认按钮的触发操作，生成与待分配桌台信息对应的确认下单信息。
步骤S206，销售端根据与待分配桌台信息对应的确认下单信息，将与客户端对应的预点餐订单信息发送给后厨端，以供后厨端进行处理。
其中，与待分配桌台信息对应的确认下单信息也可以不由客户端生成与发送，而是在餐饮店铺中的服务人员确认就餐用户落座之后，由服务人员在销售端上进行操作，生成与待分配桌台信息对应的确认下单信息。或者，当桌台为智能餐桌时，就餐用户落座后，就餐用户可直接在智能餐桌上进行操作，生成与待分配桌台信息对应的确认下单信息，然后将与待分配桌台信息对应的确认下单信息发送给销售端。
为了使就餐用户能够获得良好的就餐体验，避免出现尚未为就餐用户分配桌台而后厨却已完成菜品制作的情况，在客户端完成预点餐操作后，销售端对与客户端对应的预点餐订单信息进行存储，而不直接将预点餐订单信息发送给后厨端，当销售端获取到与待分配桌台信息对应的确认下单信息之后，销售端再根据与待分配桌台信息对应的确认下单信息，将与客户端对应的预点餐订单信息发送给后厨端，以供后厨端进行处理，例如进行菜品的制作等。
在等位过程中很有可能会出现由于等位时长过长等原因就餐用户中途放弃等位的情况，那么在排队机将就餐提醒通知发送给客户端进行提醒就餐之后，该方法还可包括：销售端判断在发送待分配桌台信息之后的预设时间内是否接收到与待分配桌台信息对应的确认下单信息；若是，则执行步骤S206；若否，则释放待分配桌台，向客户端发送桌台释放通知，以通知客户端不再为其保留桌台，从而使得桌台得到有效利用，避免出现桌台长时间被保留而无人就餐的情况。本领域技术人员可根据实际需要对预设时间进行设置，此处不做限定，例如，可将预设时间设置为10分钟。
若客户端在预点餐过程中就完成了预支付操作，那么在判断得到预设时间内未接收到与待分配桌台信息对应的确认下单信息的情况下，销售端可向客户端发送桌台释放通知，并返还客户端支付的预支付金额，以避免造成就餐用户的经济损失。
在一种可选的实施方式中，店铺预点餐信息可直接包含有优惠力度信息，以供在客户端依据店铺预点餐信息进行预点餐操作时，销售端可快速地基于店铺预点餐信息中的优惠力度信息计算预支付金额。具体地，排队机根据客户端发送的排队请求确定与客户端对应的等位信息，并将与客户端对应的等位信息发送给营销服务端；接着营销服务端根据与客户端对应的等位信息计算优惠力度信息；然后营销服务端将优惠力度信息发送给排队机；排队机依据优惠力度信息和店铺预点餐页面链接地址，生成店铺预点餐信息，以供客户端依据店铺预点餐信息进行预点餐操作。那么在客户端依据店铺预点餐信 息进行预点餐操作时，销售端就可依据店铺预点餐信息方便地获取优惠力度信息，基于优惠力度信息计算预支付金额。
本实施例提供的排队预点餐处理方法，能够根据与客户端对应的等位信息智能地计算优惠力度信息，为等位的就餐用户提供点餐优惠，提升了用户等位体验，有助于挽留就餐用户留下等位，避免餐饮店铺因等位而流失客流；并且，能够根据店铺桌台占用状态和桌台分配请求中的就餐人数智能地分配桌台，并在店铺桌台分布图像中对待分配桌台信息对应的桌台位置进行突出标识，生成就餐提醒通知，以使客户端侧的就餐用户根据就餐提醒通知中突出标识后的店铺桌台分布图像能够方便、快速地找到对应的桌台进行就餐，无需餐饮店铺专门安排服务人员为就餐用户分配桌台和指引路线，有效地节省了餐饮店铺所投入的人力成本，提高了餐饮服务质量，提高了用户就餐体验；另外，在发送了待分配桌台信息之后的一段时间内，若未接收到与待分配桌台信息对应的确认下单信息，则自动地释放待分配桌台，从而使得桌台得到有效利用，避免出现桌台长时间被保留而无人就餐的情况。
图3示出了根据本公开实施例的排队预点餐处理系统的结构框图，如图3所示，该系统包括：客户端310、营销服务端320、销售端330以及排队机340。
营销服务端320适于：根据与客户端310对应的等位信息计算优惠力度信息，以供在客户端310进行预点餐操作时，销售端330基于优惠力度信息计算预支付金额。
其中，等位信息包括：前序等位数量、预计等位时长和就餐人数；营销服务端320进一步适于：根据就餐人数和历史人均消费金额，计算得到预计消费金额；利用预设算法，对前序等位数量、预计等位时长和预计消费金额进行运算处理，得到优惠参数；将优惠参数与预设条件阈值进行匹配，得到相匹配的优惠力度信息。
销售端330适于：根据店铺桌台占用状态和排队机340发送的桌台分配请求，确定待分配桌台信息，并将待分配桌台信息发送给排队机340。
排队机340适于：依据待分配桌台信息生成就餐提醒通知，并将就餐提醒通知发送给客户端310进行提醒就餐。
销售端330进一步适于：根据与待分配桌台信息对应的确认下单信息，完成下单操作。
在一种实施方式中，排队机340进一步适于：根据客户端310发送的排 队请求确定与客户端310对应的等位信息，依据与客户端310对应的等位信息和店铺预点餐页面链接地址，生成店铺预点餐信息；客户端310进一步适于：依据店铺预点餐信息进行预点餐操作；营销服务端320进一步适于：在客户端310依据店铺预点餐信息进行预点餐操作时，依据店铺预点餐信息获取与客户端310对应的等位信息，根据与客户端310对应的等位信息计算优惠力度信息。
在另一种实施方式中，排队机340进一步适于：根据客户端310发送的排队请求确定与客户端310对应的等位信息，并将与客户端310对应的等位信息发送给营销服务端320；营销服务端320进一步适于：将优惠力度信息发送给排队机340；排队机340进一步适于：依据优惠力度信息和店铺预点餐页面链接地址，生成店铺预点餐信息，以供客户端310依据店铺预点餐信息进行预点餐操作。
可选地，排队机340进一步适于：按照客户端310的等位顺序，向销售端330发送携带有与客户端310对应的就餐人数的桌台分配请求。
可选地，销售端330进一步适于：依据店铺桌台占用状态，查找空闲桌台信息；将桌台分配请求中的就餐人数与空闲桌台信息对应的允许就餐人数进行匹配，得到相匹配的空闲桌台信息；依据相匹配的空闲桌台信息确定待分配桌台信息，并将待分配桌台信息发送给排队机340。
可选地，排队机340进一步适于：在店铺桌台分布图像中对待分配桌台信息对应的桌台位置进行突出标识，生成就餐提醒通知。
可选地，客户端310进一步适于：扫描与待分配桌台信息对应的桌台二维码，对与客户端310对应的预点餐订单信息进行下单确认，生成与待分配桌台信息对应的确认下单信息，并将确认下单信息发送给销售端330。
可选地，销售端330进一步适于：判断在发送待分配桌台信息之后的预设时间内是否接收到与待分配桌台信息对应的确认下单信息；若否，则向客户端310发送桌台释放通知，并返还客户端310支付的预支付金额。
可选地，销售端330进一步适于：根据与待分配桌台信息对应的确认下单信息，将与客户端310对应的预点餐订单信息发送给后厨端，以供后厨端进行处理。
本实施例提供的排队预点餐处理系统，能够根据与客户端对应的等位信息智能地计算优惠力度信息，为等位的就餐用户提供点餐优惠，提升了用户 等位体验，有助于挽留就餐用户留下等位，避免餐饮店铺因等位而流失客流；并且，能够根据店铺桌台占用状态和桌台分配请求中的就餐人数智能地分配桌台，并在店铺桌台分布图像中对待分配桌台信息对应的桌台位置进行突出标识，生成就餐提醒通知，以使客户端侧的就餐用户根据就餐提醒通知中突出标识后的店铺桌台分布图像能够方便、快速地找到对应的桌台进行就餐，无需餐饮店铺专门安排服务人员为就餐用户分配桌台和指引路线，有效地节省了餐饮店铺所投入的人力成本，提高了餐饮服务质量，提高了用户就餐体验；另外，在发送了待分配桌台信息之后的一段时间内，若未接收到与待分配桌台信息对应的确认下单信息，则自动地释放待分配桌台，从而使得桌台得到有效利用，避免出现桌台长时间被保留而无人就餐的情况。
本公开还提供了一种非易失性计算机可读存储介质，该非易失性计算机可读存储介质存储有至少一可执行指令，可执行指令可执行上述任意方法实施例中的排队预点餐处理方法。
图4示出了根据本公开实施例的一种计算设备的结构示意图，本公开具体实施例并不对计算设备的具体实现做限定。
如图4所示，该计算设备可以包括：处理器(processor)402、通信接口(Communications Interface)404、存储器(memory)406、以及通信总线408。
其中：
处理器402、通信接口404、以及存储器406通过通信总线408完成相互间的通信。
通信接口404，用于与其它设备比如客户端或其它服务器等的网元通信。
处理器402，用于执行程序410，具体可以执行上述排队预点餐处理方法实施例中的相关步骤。
具体地，程序410可以包括程序代码，该程序代码包括计算机操作指令。
处理器402可能是中央处理器CPU，或者是特定集成电路ASIC(Application Specific Integrated Circuit)，或者是被配置成实施本公开实施例的一个或多个集成电路。计算设备包括的一个或多个处理器，可以是同一类型的处理器，如一个或多个CPU；也可以是不同类型的处理器，如一个或多个CPU以及一个或多个ASIC。
存储器406，用于存放程序410。存储器406可能包含高速RAM存储器，也可能还包括非易失性存储器(non-volatile memory)，例如至少一个磁盘存 储器。
程序410具体可以用于使得处理器402执行上述任意方法实施例中的排队预点餐处理方法。程序410中各步骤的具体实现可以参见上述排队预点餐处理实施例中的相应步骤和单元中对应的描述，在此不赘述。所属领域的技术人员可以清楚地了解到，为描述的方便和简洁，上述描述的设备和模块的具体工作过程，可以参考前述方法实施例中的对应过程描述，在此不再赘述。
在此提供的算法和显示不与任何特定计算机、虚拟系统或者其它设备固有相关。各种通用系统也可以与基于在此的示教一起使用。根据上面的描述，构造这类系统所要求的结构是显而易见的。此外，本公开也不针对任何特定编程语言。应当明白，可以利用各种编程语言实现在此描述的本公开的内容，并且上面对特定语言所做的描述是为了披露本公开的最佳实施方式。
在此处所提供的说明书中，说明了大量具体细节。然而，能够理解，本公开的实施例可以在没有这些具体细节的情况下实践。在一些实例中，并未详细示出公知的方法、结构和技术，以便不模糊对本说明书的理解。
类似地，应当理解，为了精简本公开并帮助理解各个公开方面中的一个或多个，在上面对本公开的示例性实施例的描述中，本公开的各个特征有时被一起分组到单个实施例、图、或者对其的描述中。然而，并不应将该公开的方法解释成反映如下意图：即所要求保护的本公开要求比在每个权利要求中所明确记载的特征更多的特征。更确切地说，如下面的权利要求书所反映的那样，公开方面在于少于前面公开的单个实施例的所有特征。因此，遵循具体实施方式的权利要求书由此明确地并入该具体实施方式，其中每个权利要求本身都作为本公开的单独实施例。
本领域那些技术人员可以理解，可以对实施例中的设备中的模块进行自适应性地改变并且把它们设置在与该实施例不同的一个或多个设备中。可以把实施例中的模块或单元或组件组合成一个模块或单元或组件，以及此外可以把它们分成多个子模块或子单元或子组件。除了这样的特征和/或过程或者单元中的至少一些是相互排斥之外，可以采用任何组合对本说明书(包括伴随的权利要求、摘要和附图)中公开的所有特征以及如此公开的任何方法或者设备的所有过程或单元进行组合。除非另外明确陈述，本说明书(包括伴随的权利要求、摘要和附图)中公开的每个特征可以由提供相同、等同或相似目的的替代特征来代替。
此外，本领域的技术人员能够理解，尽管在此所述的一些实施例包括其 它实施例中所包括的某些特征而不是其它特征，但是不同实施例的特征的组合意味着处于本公开的范围之内并且形成不同的实施例。例如，在下面的权利要求书中，所要求保护的实施例的任意之一都可以以任意的组合方式来使用。
本公开的各个部件实施例可以以硬件实现，或者以在一个或者多个处理器上运行的软件模块实现，或者以它们的组合实现。本领域的技术人员应当理解，可以在实践中使用微处理器或者数字信号处理器(DSP)来实现根据本公开实施例中的一些或者全部部件的一些或者全部功能。本公开还可以实现为用于执行这里所描述的方法的一部分或者全部的设备或者装置程序(例如，计算机程序和计算机程序产品)。这样的实现本公开的程序可以存储在计算机可读介质上，或者可以具有一个或者多个信号的形式。这样的信号可以从因特网网站上下载得到，或者在载体信号上提供，或者以任何其他形式提供。
应该注意的是上述实施例对本公开进行说明而不是对本公开进行限制，并且本领域技术人员在不脱离所附权利要求的范围的情况下可设计出替换实施例。在权利要求中，不应将位于括号之间的任何参考符号构造成对权利要求的限制。单词“包含”不排除存在未列在权利要求中的元件或步骤。位于元件之前的单词“一”或“一个”不排除存在多个这样的元件。本公开可以借助于包括有若干不同元件的硬件以及借助于适当编程的计算机来实现。在列举了若干装置的单元权利要求中，这些装置中的若干个可以是通过同一个硬件项来具体体现。单词第一、第二、以及第三等的使用不表示任何顺序。可将这些单词解释为名称。

Claims (22)

  1. 一种排队预点餐处理方法，所述方法包括：
    营销服务端根据与客户端对应的等位信息计算优惠力度信息，以供在客户端进行预点餐操作时，销售端基于所述优惠力度信息计算预支付金额；
    所述销售端根据店铺桌台占用状态和所述排队机发送的桌台分配请求，确定待分配桌台信息，并将所述待分配桌台信息发送给所述排队机；
    所述排队机依据所述待分配桌台信息生成就餐提醒通知，并将所述就餐提醒通知发送给所述客户端进行提醒就餐；
    所述销售端根据与所述待分配桌台信息对应的确认下单信息，完成下单操作。
  2. 根据权利要求1所述的方法，其中，所述等位信息包括：前序等位数量、预计等位时长和就餐人数；所述营销服务端根据与客户端对应的等位信息计算优惠力度信息进一步包括：
    所述营销服务端根据所述就餐人数和历史人均消费金额，计算得到预计消费金额；
    利用预设算法，对所述前序等位数量、所述预计等位时长和所述预计消费金额进行运算处理，得到优惠参数；
    将所述优惠参数与预设条件阈值进行匹配，得到相匹配的优惠力度信息。
  3. 根据权利要求1或2所述的方法，其中，在所述营销服务端根据与客户端对应的等位信息计算优惠力度信息之前，所述方法还包括：所述排队机根据所述客户端发送的排队请求确定与客户端对应的等位信息，依据与客户端对应的等位信息和店铺预点餐页面链接地址，生成店铺预点餐信息，以供所述客户端依据所述店铺预点餐信息进行预点餐操作；
    所述营销服务端根据与客户端对应的等位信息计算优惠力度信息具体为：在所述客户端依据所述店铺预点餐信息进行预点餐操作时，所述营销服务端依据所述店铺预点餐信息获取与客户端对应的等位信息，根据与客户端对应的等位信息计算优惠力度信息。
  4. 根据权利要求1或2所述的方法，其中，在所述营销服务端根据与客户端对应的等位信息计算优惠力度信息之前，所述方法还包括：所述排队机根据所述客户端发送的排队请求确定与客户端对应的等位信息，并将与客户端对应的等位信息发送给所述营销服务端；
    在所述营销服务端根据与客户端对应的等位信息计算优惠力度信息之后，所述方法还包括：所述营销服务端将所述优惠力度信息发送给所述排队机；所述排队机依据所述优惠力度信息和店铺预点餐页面链接地址，生成店铺预点餐信息，以供所述客户端依据所述店铺预点餐信息进行预点餐操作。
  5. 根据权利要求1-4任一项所述的方法，其中，在所述销售端根据店铺桌台占用状态和所述排队机发送的桌台分配请求，确定待分配桌台信息之前，所述方法还包括：
    所述排队机按照所述客户端的等位顺序，向所述销售端发送携带有与所述客户端对应的就餐人数的桌台分配请求。
  6. 根据权利要求5所述的方法，其中，所述销售端根据店铺桌台占用状态和所述排队机发送的桌台分配请求，确定待分配桌台信息，并将所述待分配桌台信息发送给所述排队机进一步包括：
    所述销售端依据所述店铺桌台占用状态，查找空闲桌台信息；
    将所述桌台分配请求中的就餐人数与空闲桌台信息对应的允许就餐人数进行匹配，得到相匹配的空闲桌台信息；
    依据相匹配的空闲桌台信息确定待分配桌台信息，并将所述待分配桌台信息发送给所述排队机。
  7. 根据权利要求1-6任一项所述的方法，其中，所述排队机依据所述待分配桌台信息生成就餐提醒通知进一步包括：
    所述排队机在店铺桌台分布图像中对所述待分配桌台信息对应的桌台位置进行突出标识，生成就餐提醒通知。
  8. 根据权利要求1-7任一项所述的方法，其中，在所述销售端根据与所述待分配桌台信息对应的确认下单信息，完成下单操作之前，所述方法还包括：
    所述客户端扫描与所述待分配桌台信息对应的桌台二维码，对与所述客户端对应的预点餐订单信息进行下单确认，生成与所述待分配桌台信息对应的确认下单信息，并将所述确认下单信息发送给所述销售端。
  9. 根据权利要求1-8任一项所述的方法，其中，在所述排队机依据所述待分配桌台信息生成就餐提醒通知，并将所述就餐提醒通知发送给所述客户端进行提醒就餐之后，所述方法还包括：
    所述销售端判断在发送所述待分配桌台信息之后的预设时间内是否接收到与所述待分配桌台信息对应的确认下单信息；若否，则向所述客户端发送桌台释放通知，并返还所述客户端支付的预支付金额。
  10. 根据权利要求1-9任一项所述的方法，其中，所述销售端根据与所述待分配桌台信息对应的确认下单信息，完成下单操作进一步包括：
    所述销售端根据与所述待分配桌台信息对应的确认下单信息，将与所述客户端对应的预点餐订单信息发送给后厨端，以供所述后厨端进行处理。
  11. 一种排队预点餐处理系统，所述系统包括：客户端、营销服务端、销售端以及排队机；其中，
    所述营销服务端适于：根据与客户端对应的等位信息计算优惠力度信息，以供在客户端进行预点餐操作时，销售端基于所述优惠力度信息计算预支付金额；
    所述销售端适于：根据店铺桌台占用状态和所述排队机发送的桌台分配请求，确定待分配桌台信息，并将所述待分配桌台信息发送给所述排队机；
    所述排队机适于：依据所述待分配桌台信息生成就餐提醒通知，并将所述就餐提醒通知发送给所述客户端进行提醒就餐；
    所述销售端进一步适于：根据与所述待分配桌台信息对应的确认下单信息，完成下单操作。
  12. 根据权利要求11所述的系统，其中，所述等位信息包括：前序等位数量、预计等位时长和就餐人数；所述营销服务端进一步适于：
    根据所述就餐人数和历史人均消费金额，计算得到预计消费金额；
    利用预设算法，对所述前序等位数量、所述预计等位时长和所述预计消 费金额进行运算处理，得到优惠参数；
    将所述优惠参数与预设条件阈值进行匹配，得到相匹配的优惠力度信息。
  13. 根据权利要求11或12所述的系统，其中，所述排队机进一步适于：根据所述客户端发送的排队请求确定与客户端对应的等位信息，依据与客户端对应的等位信息和店铺预点餐页面链接地址，生成店铺预点餐信息；
    所述客户端进一步适于：依据所述店铺预点餐信息进行预点餐操作；
    所述营销服务端进一步适于：在所述客户端依据所述店铺预点餐信息进行预点餐操作时，依据所述店铺预点餐信息获取与客户端对应的等位信息，根据与客户端对应的等位信息计算优惠力度信息。
  14. 根据权利要求11或12所述的系统，其中，所述排队机进一步适于：根据所述客户端发送的排队请求确定与客户端对应的等位信息，并将与客户端对应的等位信息发送给所述营销服务端；
    所述营销服务端进一步适于：将所述优惠力度信息发送给所述排队机；
    所述排队机进一步适于：依据所述优惠力度信息和店铺预点餐页面链接地址，生成店铺预点餐信息，以供所述客户端依据所述店铺预点餐信息进行预点餐操作。
  15. 根据权利要求11-14任一项所述的系统，其中，所述排队机进一步适于：按照所述客户端的等位顺序，向所述销售端发送携带有与所述客户端对应的就餐人数的桌台分配请求。
  16. 根据权利要求15所述的系统，其中，所述销售端进一步适于：
    依据所述店铺桌台占用状态，查找空闲桌台信息；
    将所述桌台分配请求中的就餐人数与空闲桌台信息对应的允许就餐人数进行匹配，得到相匹配的空闲桌台信息；
    依据相匹配的空闲桌台信息确定待分配桌台信息，并将所述待分配桌台信息发送给所述排队机。
  17. 根据权利要求11-16任一项所述的系统，其中，所述排队机进一步适于：在店铺桌台分布图像中对所述待分配桌台信息对应的桌台位置进行突出 标识，生成就餐提醒通知。
  18. 根据权利要求11-17任一项所述的系统，其中，所述客户端进一步适于：扫描与所述待分配桌台信息对应的桌台二维码，对与所述客户端对应的预点餐订单信息进行下单确认，生成与所述待分配桌台信息对应的确认下单信息，并将所述确认下单信息发送给所述销售端。
  19. 根据权利要求11-18任一项所述的系统，其中，所述销售端进一步适于：判断在发送所述待分配桌台信息之后的预设时间内是否接收到与所述待分配桌台信息对应的确认下单信息；若否，则向所述客户端发送桌台释放通知，并返还所述客户端支付的预支付金额。
  20. 根据权利要求11-19任一项所述的系统，其中，所述销售端进一步适于：根据与所述待分配桌台信息对应的确认下单信息，将与所述客户端对应的预点餐订单信息发送给后厨端，以供所述后厨端进行处理。
  21. 一种计算设备，包括：处理器、存储器、通信接口和通信总线，所述处理器、所述存储器和所述通信接口通过所述通信总线完成相互间的通信；
    所述存储器用于存放至少一可执行指令，所述可执行指令使所述处理器执行如权利要求1-10中任一项所述的排队预点餐处理方法对应的操作。
  22. 一种非易失性计算机可读存储介质，所述非易失性计算机可读存储介质中存储有至少一可执行指令，所述可执行指令使处理器执行如权利要求1-10中任一项所述的排队预点餐处理方法对应的操作。23.一种计算机程序产品，其中，所述计算机程序产品包括存储在非易失性计算机存储介质上的计算机程序，所述计算机程序包括程序指令，当所述程序指令被处理器执行时，使所述处理器执行如权利要求1-10中任一项所述的排队预点餐处理方法对应的操作。
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