WO2020132817A1 - 酒店自助选房装置及其方法 - Google Patents

酒店自助选房装置及其方法 Download PDF

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Publication number
WO2020132817A1
WO2020132817A1 PCT/CN2018/123135 CN2018123135W WO2020132817A1 WO 2020132817 A1 WO2020132817 A1 WO 2020132817A1 CN 2018123135 W CN2018123135 W CN 2018123135W WO 2020132817 A1 WO2020132817 A1 WO 2020132817A1
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WIPO (PCT)
Prior art keywords
room
information
hotel
touch display
selecting
Prior art date
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Ceased
Application number
PCT/CN2018/123135
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English (en)
French (fr)
Inventor
张政
Current Assignee (The listed assignees may be inaccurate. Google has not performed a legal analysis and makes no representation or warranty as to the accuracy of the list.)
Shenzhen Royole Technologies Co Ltd
Original Assignee
Shenzhen Royole Technologies Co Ltd
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Application filed by Shenzhen Royole Technologies Co Ltd filed Critical Shenzhen Royole Technologies Co Ltd
Priority to PCT/CN2018/123135 priority Critical patent/WO2020132817A1/zh
Priority to CN201880097632.0A priority patent/CN113168748A/zh
Publication of WO2020132817A1 publication Critical patent/WO2020132817A1/zh
Anticipated expiration legal-status Critical
Ceased legal-status Critical Current

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    • G—PHYSICS
    • G07—CHECKING-DEVICES
    • G07F—COIN-FREED OR LIKE APPARATUS
    • G07F19/00—Complete banking systems; Coded card-freed arrangements adapted for dispensing or receiving monies or the like and posting such transactions to existing accounts, e.g. automatic teller machines

Definitions

  • This application relates to the technical field of hotel management, in particular to a hotel self-selecting room selection device and method.
  • the present invention provides a self-selected hotel room selection method and method with high room selection efficiency and convenient operation.
  • the present application provides a hotel self-selecting room method, which is applied to a hotel self-selecting room device.
  • the hotel self-selecting room device includes several first touch display screens, including the following steps:
  • a hotel reservation order is generated.
  • the present application provides a hotel self-service room selection device, including a processor and a plurality of first touch display screens electrically connected to the processor, the processor is used to perform the above-mentioned hotel self-service room selection method.
  • the embodiments of the present application provide a hotel self-service room selection device and method.
  • the hotel self-selecting room method is applied to a hotel self-selecting room device, and the hotel self-selecting room device includes a plurality of first touch display screens, including the following steps: acquiring property information; performing room according to the property information Obtain different room types by classification; control several of the first touch display screens to display room information of different room types; receive a room check-in request input from at least one of the first touch display screens; and according to the room check-in request To generate a hotel reservation order. Therefore, the room information of different room types is displayed based on the corresponding touch display screen, so that the customer can understand the specific situation of the hotel room in real time and increase the customer experience.
  • the hotel self-selecting room selection device can receive a room check-in request input from at least one of the first touch display screens, that is, multiple customers can simultaneously perform room selection operations on the hotel self-selecting room selection device, thereby improving hotel self-service
  • the room selection device is easy to operate, which reduces the workload of hotel staff.
  • FIG. 1 is a schematic structural diagram of a hotel self-selecting room device provided by an application embodiment.
  • FIG. 2 is a schematic structural diagram of a program module of the hotel self-selecting room device shown in FIG. 1.
  • FIG. 3 is a flowchart of a self-selected hotel room provided by the application embodiment.
  • FIG. 1 is a schematic structural diagram of a hotel self-selecting room selection device 100 according to an embodiment of the present application
  • FIG. 2 is a schematic structural diagram of a program module of the hotel self-selecting room selection device 100.
  • the hotel self-selecting room selection device 100 includes a tree-shaped casing 10 including a main trunk 11 and a plurality of branch trunks 12 disposed on the main trunk 11.
  • the hotel self-selecting room device 100 further includes a processor 20 and a plurality of touch screens 30 electrically connected to the processor 20.
  • Several touch display screens 30 include several first touch display screens 31 and at least one second touch display screen 32.
  • the processor 20 is disposed on the main trunk 11, and the plurality of touch display screens 30 are correspondingly disposed on the branch trunks 12.
  • the processor 20 may be used to control the cooperation of various functional devices in the hotel self-selecting room selection device 100.
  • the processor 20 is used to perform the following steps: obtain housing information; classify rooms according to the housing information to obtain different room types; control a plurality of the first touch display screens 31 to display respectively Room information for different room types; receiving a room check-in request input from at least one of the first touch display screens 31; and generating a hotel reservation order according to the room check-in request.
  • the housing information includes remaining housing information
  • the processor 20 is further configured to classify rooms according to the remaining housing information to obtain different room types.
  • the listing information may further include selected listing information.
  • the room types may be classified according to the listing information to obtain different room types, and further include: The selected house information classifies the rooms to obtain different room types, so that the customers can still understand the room information of the different room types of the hotel, so that they can effectively publicize the hotel and improve the advertising effect.
  • a plurality of touch display screens 30 are separately arranged on different branches 12, that is, a plurality of touch display screens 30 are displayed independently of each other.
  • several touch display screens 30 may be flexible touch screens or flexible display screens. In this way, the customer can switch the form of the touch screen 30 during the room selection process to meet the viewing needs of more orientations. For example, switch from flat to arch, switch from arch to circular, switch from flat to wavy, switch from U to S, and so on.
  • Flexible display screens are, for example, but not limited to liquid crystal display (Liquid Crystal Display, LCD) panels, quantum dot display (Quantum Dot Light Emitting Diodes, QLED) panels, electronic paper (E-paper Display, EPD), touch screen (Touch) panels ), flexible solar cells (Page View, PV) panels, radio frequency tags (Radio Frequency Identification, RFID) and other products or components with display functions.
  • LCD liquid crystal display
  • QLED Quantum Dot Light Emitting Diodes
  • EPD electronic paper
  • touch screen Touch
  • flexible solar cells Page View, PV
  • radio frequency tags Radio Frequency Identification, RFID
  • RFID Radio Frequency Identification
  • the processor includes a main processor and a sub-processor, that is, each touch display 30 can be connected to a sub-processor separately, and the sub-processor sends the processing result to the main processor, not only reduces the main processor The management of the processor is difficult, and improve the efficiency of customers' room selection.
  • the hotel self-service room selection device 100 further includes a communication module 60.
  • the hotel self-service room selection device 100 can establish data communication with the central database 200 through the communication module 60.
  • the central database 200 can send the remaining house information to the hotel self-selecting room device 100 in real time.
  • the central database 200 is installed in the database server of the hotel room of the hotel group headquarters, and is used to store the information of the self-selected room selection device 100 of all branches, including the basic information of the hotel, room type information, room information, member information, all Data such as hotel order information, report information, settlement information, and reservation data information returned from the hotel self-service room selection device 100 of each branch.
  • the communication module 60 may be, but not limited to, 2G, 3G, 4G, 5G and other communication modules of the Internet or mobile communication.
  • the hotel self-service room selection device 100 further includes a memory 50 electrically connected to the processor 20.
  • the room memory 50 may store the type of each room of the hotel in advance.
  • the processor 20 is also used to classify the remaining rooms to obtain different room types according to the predefined relationship between the room number and the room type.
  • room types can include, but are not limited to single rooms, standard rooms, deluxe/superior rooms, business rooms, executive rooms, suites, double suites, combined suites, superior suites, duplex suites, etc.
  • the room information includes room basic information and room indoor environment information.
  • the room basic information includes, but is not limited to, room type, room number, room floor and other information
  • the room indoor environment information includes, but is not limited to, room orientation, room decoration, room greening, room furnishings and other information.
  • the indoor environment information of the room may be displayed on the touch display screen 30 through pictures or videos.
  • the memory 50 is also used to store customer's hotel reservation orders, customer's identity card information, and the like.
  • the memory 50 includes RAM and flash memory (ie, flash memory).
  • the memory 50 is also used to store software programs and modules.
  • the processor 20 is the control center of the hotel self-selecting room selection device 100, and uses various interfaces and lines to connect the various parts of the entire hotel self-selecting room selection device 100, by running or executing the programs stored in the memory 50, and calling the storage 50 To perform various functions and process data of the self-service room selection device 100 of the hotel.
  • the processor 20 may be composed of an integrated circuit (Integrated Circuit, IC for short), for example, may be composed of a single packaged IC, or may be composed of multiple packaged ICs connected with the same function or different functions.
  • the processor 20 may include only a central processing unit (CPU), or a CPU, digital signal processor (DSP), and graphics processing unit (GPU). ) And various control chip combinations.
  • the CPU may be a single computing core, or may include multiple computing cores.
  • the processor 20 is further used to receive a room check-in request input from one of the first touch display screens 31, or to receive multiple first touch display screens 31 simultaneously. Multiple room check-in requests entered on. Since each customer can operate a touch display screen, multiple customers can simultaneously perform a room selection operation, and the room selection rate is improved. Understandably, the customer can enter the customer's name, ID number, contact number, room number, check-in date, estimated departure date, check-out date and other information on the touch screen.
  • the processor 20 is further used to determine whether the number of the first touch display screens 31 is greater than the number of room types; if so, control different first touch display screens 31 to display different room types. Room information; and if not, control different first touch display screens 31 to display room information of different room types in the main hotel listings of the hotel.
  • the processor 20 can control different first touch display screens 31 to display room information of different room types, so that the customer can select from Check the room information and reserve the room on the corresponding first touch display screen 31.
  • the processor 20 may control different first touch display screens 31 to display room information of different room types in the main recommended listings of the hotel.
  • the main recommendation house may be one or a combination of a first recommendation house generated according to historical consumption data and a self-defined main promotion house of the hotel.
  • the processor 20 is further configured to generate the list of preferred houses according to the hot house information within a preset time; and use the top ranked house in the list of preferred houses as the The main listing.
  • the preset time may be 1 month, 3 months, or 1 year.
  • the hot house information can be determined according to the customer's consumption preferences, consumption within a preset period, high praise and other conditions.
  • the processor is further configured to use a hotel-defined main recommendation listing as the main recommendation listing.
  • the processor is further configured to simultaneously use the top-ranked top-ranked listing in the top-ranked listing list and the hotel-defined main-ranked listing as the main-ranked listing, as such, Customers can quickly and targetedly view and book the ideal room through the hotel self-selecting room selection device 100 to improve the customer experience.
  • the processor 20 is further configured to display room information of different room types in the main recommended listings of the hotel on the preset first touch display 31, and display other listings The room information of different room types in each is displayed on other first touch display screens 31 respectively.
  • the preset first touch display screen 31 refers to a touch display screen provided in a conspicuous position on the housing 10.
  • the eye-catching position refers to the position where the customer looks straight ahead, for example, the branch trunk 12 located at the top or middle of the housing 10. Because the room information of different room types in the main house and the room information of different room types in other houses can be displayed simultaneously and separately on the preset first touch display screen 31 and other different first touch displays On the screen 31, therefore, the room information displayed by several first touch display screens 31 is not only diversified, but also meets the needs of different customers for viewing and booking rooms, and enhances the flexibility of the hotel self-selecting room selection device 100.
  • the processor 20 is also used to control the display of one or more room information of the same type on the same first touch display screen 31 in turn.
  • the number of rooms of the same room type may be one or more.
  • Each said room has corresponding room information.
  • the processor 20 controls to display one or more room information of the same type on the same first touch display screen 31 in turn, so that the customer can fully understand the specific conditions of each specific room.
  • the processor 20 is further configured to control the first touch display screen 31 to display an indoor environment browsing page and a room selection demand page including one or more of the room information, wherein the indoor environment
  • the room information displayed on the browsing page includes pictures or videos corresponding to the indoor environment.
  • the information displayed on the room selection demand page includes the room floor, room number, price, estimated check-in date, and estimated check-out date; the processor is also used to receive At least one of the first touch display screens 31 displays the room check-in request generated by the input operation on the room selection demand page.
  • each of the indoor environment browsing pages includes the room information or a plurality of the room information.
  • the information displayed on the room selection demand page also includes the customer's name, gender, contact phone, certificate type, certificate number, contact phone and other information.
  • the indoor environment browsing page and the room selection demand page are displayed independently of each other.
  • the processor 20 is further configured to control the first touch display screen 31 to display an indoor environment browsing page including one or more of the room information, wherein, on the indoor environment browsing page A room selection demand input area is provided; the processor is further used to enter a room selection demand page in response to a touch operation on the room selection demand input area; and generated by receiving an input operation on the room selection demand page The room occupancy request.
  • the room selection demand page is linked to the indoor environment browsing page through the room selection demand input area, thereby simplifying the information displayed on the first touch display 31 and facilitating customers to quickly understand Corresponding to the room information.
  • the manner of the touch operation is, for example, but not limited to click, right click, double click, long press, toggle or slide.
  • the processor 20 is further configured to generate the earliest hotel reservation order corresponding to the same room occupancy request when the same room occupancy request exists within the preset time period; and does not exist within the preset time period When the same room check-in request is made, all hotel reservation orders corresponding to different room check-in requests are generated.
  • the preset time period may be customized by a hotel manager or the factory default preset of the hotel self-selecting room selection device 100, for example, 10 seconds, 20 seconds, etc.
  • the processor 20 controls to generate the earliest hotel reservation order, and controls the first touch display screen 31 that generates the earliest hotel reservation order to display the reservation success Information prompt, and control the other first touch display screen 31 to display the information prompt that the reservation failed.
  • the processor 20 controls to generate all hotel reservation orders, and controls all corresponding first touch display screens 31 to display information prompts that the reservation is successful.
  • the hotel self-selecting room selection device 100 further includes a camera 40.
  • the camera 40 is used to collect the avatar information of the customer, and the processor 20 is further used to receive the entered customer ID before or after receiving the room check-in request input from at least one of the first touch screens 31 Information, and the avatar information of the customer collected.
  • the number of cameras 40 corresponds to the number of first touch screens 31. Each camera 40 is disposed on the corresponding first touch display screen 31. In other embodiments, the number of cameras 40 is one.
  • the camera 40 is provided on the top of the main trunk 11.
  • the camera 40 has a rotation function, and is used to collect the avatar information of the customer in different positions.
  • the self-service room selection device 100 of the hotel is also provided with a PSB (POLICE STATION BUREAU) account entry module for entering the customer's ID card information.
  • PSB POLICE STATION BUREAU
  • a public security bureau understandable by those skilled in the art can retrieve the customer's ID card information through the PSB system to determine whether the customer currently has a criminal record.
  • the processor 20 is further configured to generate a payment QR code after generating a hotel reservation order according to the room occupancy request; determine whether the payment of the accommodation fee is completed within a preset time; if so, determine the hotel reservation The order takes effect; and if not, delete the said hotel booking order.
  • the processor 20 determines that the hotel reservation order takes effect. When the customer does not complete the payment of the accommodation fee within the preset time, the processor 20 will delete the hotel reservation order, so as to avoid that the customer can not enjoy the wrongly placed hotel room due to the wrong hotel order 'S listings can be used by customers in real time. In some embodiments, if the payment of the accommodation fee is not completed within a preset time, the processor 20 controls the first touch display screen 31 to display a prompt message. The prompt information is used to remind the customer whether to cancel the hotel reservation order.
  • the processor 20 controls to delete the hotel reservation order; when the processor 20 does not detect the screen operation of the first touch display screen 31 within a preset time, the processor 20 controls Delete the hotel booking order.
  • the preset time may be customized by hotel management personnel or the factory default preset of the self-service room selection device 100 of the hotel, for example, 30 seconds, 60 seconds, etc.
  • the processor 20 is also used to identify the ID number of the customer’s ID card to determine whether the customer is a member of the hotel; if so, generate the payment QR code based on the member price; and if not, based on the non-member The price generates the payment QR code.
  • the processor 20 is also used to determine whether the customer's ID number matches the pre-stored membership ID number. If so, it indicates that the customer is a hotel member, so that the customer can enjoy the preferential treatment of the member, for example Discount prices, membership points, full discount coupons, etc. If not, the customer is not a hotel member. In some embodiments, the processor 20 can also determine whether the customer is a hotel member based on the customer's name and contact phone number.
  • the hotel self-selecting room selection device 100 is also communicatively connected to the third-party payment center 300 through the communication module 60.
  • the processor 20 is also used to verify customer information after the payment QR code is generated; the processor is also used to receive the customer part sent by the third-party payment center 300 after scanning the payment QR code Information, and look up the customer’s identity information or identity information group based on the customer’s partial information; send the customer’s identity information or identity information group to the third-party payment center 300; and at the third-party payment center 300 Verifies that the customer's identity information or identity information group meets the requirements, and performs a payment operation.
  • the double confirmation of the customer's identity by the third-party payment center 300 and the hotel self-selecting room selection device 100 can not only prevent the customer from making a wrong payment, but also ensure the security of the payment.
  • the processor 20 is further configured to bind the customer information and the room information when the payment of the accommodation fee is completed within the preset time, and activate the corresponding room card.
  • the processor 20 binds the customer's information with the room information, and activates the corresponding room card, so that the customer can use the registered ID card in The room card collection center receives the room card.
  • the processor 20 is further configured to alternately display the currently booked property information list and the current remaining property information list on the second touch display screen 32.
  • the second touch display screen 32 may be set by a hotel staff, or may be the factory default preset of the hotel self-service room selection device 100.
  • the list of currently reserved real estate information may be, but is not limited to, an indoor environment browsing page of room reservations of different room types and room information that has been reserved.
  • the current remaining listing information list may be a vacancy amount of different room types or a price list of different room types. In this way, customers can not only quickly understand the hot rooms based on the current listing information, but also quickly determine whether there is a room type that they need based on the remaining displayed listing information.
  • FIG. 3 is a flowchart of a hotel self-selecting room method using the hotel self-selecting room selection device 100 provided by an embodiment of the present invention.
  • the method for self-selecting a room in a hotel according to an embodiment of the present invention will be described in detail below in conjunction with FIG. 3 and the device 100 for selecting a self-selecting room in a hotel.
  • another self-service room selection method in an embodiment of the present invention may include the following steps S301 to S309.
  • Step S301 Acquire house information.
  • the housing information includes remaining housing information.
  • the classifying the rooms according to the house information to obtain different room types includes: classifying the rooms according to the remaining house information to obtain different room types.
  • the listing information may further include selected listing information. When there is no room left in the hotel, the room types may be classified according to the listing information to obtain different room types, and further include: The selected house information classifies the rooms to obtain different room types, so that the customers can still understand the room information of the different room types of the hotel, so that they can effectively publicize the hotel and improve the advertising effect.
  • the hotel self-service room selection device 100 establishes data communication with the central database 200.
  • the hotel self-selecting room selection device 100 can receive the remaining house information sent by the central database 200 in real time.
  • the central database 200 is installed in the database server of the hotel room of the hotel group headquarters, and is used to store the information of the self-selected room selection device 100 of all branches, including the basic information of the hotel, room type information, room information, member information, all Data such as hotel order information, report information, settlement information, and reservation data information returned from the hotel self-service room selection device 100 of each branch.
  • Step S303 Classify rooms according to the house information to obtain different room types.
  • the classifying the rooms according to the listing information to obtain different room types specifically includes: classifying the rooms according to the predefined relationship between the room number and the room type to obtain different room types Room type.
  • room types can include, but are not limited to single rooms, standard rooms, deluxe/superior rooms, business rooms, executive rooms, suites, double suites, combined suites, superior suites, duplex suites, etc.
  • the room information includes room basic information and room indoor environment information.
  • the room basic information includes, but is not limited to, room type, room number, room floor and other information
  • the room indoor environment information includes, but is not limited to, room orientation, room decoration, room greening, room furnishings and other information.
  • the indoor environment information of the room may be displayed on the touch display screen 30 through pictures or videos.
  • Step S305 Control a plurality of the first touch display screens to display room information of different room types, respectively.
  • each room type is displayed on one of the first touch display screens 31.
  • Each touch display screen 31 displays different room information, so that the customer can directly face the room information of a certain room type.
  • the controlling a plurality of the first touch display screens 31 to respectively display room information of different room types includes:
  • control different first touch display screens 31 to display room information of different room types
  • control different first touch display screens 31 to display room information of different room types in the main recommended rooms of the hotel.
  • the main recommendation house may be one or a combination of a first recommendation house generated according to historical consumption data and a self-defined main promotion house of the hotel.
  • the method before the controlling different touch screens 30 to display the room information of different room types in the main hotel listings, the method further includes: generating according to the hot listing information within a preset time The list of first-place listings; the top-ranking list of first-place listings in the list of first-place listings is used as the main listing.
  • the preset time may be 1 month, 3 months, or 1 year.
  • the hot house information can be determined according to the customer's consumption preferences, consumption within a preset period, high praise and other conditions.
  • the method before the controlling different touch display screens 30 to display room information of different room types in the hotel's main recommended listings, the method further includes: using the hotel's customized main recommended listings as all Describe the main listing.
  • the method before the controlling the different touch screens 30 to display room information of different room types in the hotel's main recommended listings, the method further includes: ranking the first recommended listings on the list
  • the former first-place listing and the hotel-defined main-reporting listing are both used as the main-reporting listing, so that customers can quickly and targetedly view and book an ideal room through the hotel self-selecting room selection device 100 to improve the customer experience.
  • controlling the first touch display screens to display room information of different room types respectively includes:
  • the preset touch display screen refers to the touch display screen 30 provided in a conspicuous position on the housing 10.
  • the eye-catching position refers to the position where the customer looks straight ahead, for example, the branch trunk 12 located at the top or middle of the housing 10. Since the room information of different room types in the main house listing and the room information of different room types in other house listings can be simultaneously and separately displayed on the preset touch display screen and other different touch display screens, there are several The room information displayed on the touch screen 20 not only diversifies, but also meets the needs of different customers for viewing and booking rooms, and enhances the flexibility of the hotel self-selecting room selection device 100.
  • controlling a plurality of the first touch display screens to display room information of different room types respectively includes:
  • Control to display one or more room information of the same type on the same touch display screen in turn.
  • the number of rooms of the same room type may be one or more.
  • Each said room has corresponding room information.
  • the processor 20 controls to display one or more room information of the same type on the same touch display screen in turn, so that the customer can fully understand the specific conditions of each specific room.
  • Step S307 Receive a room check-in request input from at least one of the first touch display screens 31.
  • the receiving a room check-in request input from at least one of the touch display screens specifically includes: receiving a room check-in request input from one of the touch display screens, or simultaneously receiving Multiple room occupancy requests input on the multiple touch display screens.
  • Each customer can operate a touch display screen, so that multiple customers can perform room selection operations at the same time, and the room selection rate is improved.
  • the customer can enter the customer's name, ID number, contact phone number, room number, check-in date, expected departure date, check-out date, etc. on the touch screen.
  • control controls several of the first touch display screens to display room information of different room types, including:
  • the touch display screen 30 is controlled to display an indoor environment browsing page including one or more of the room information and a room selection demand page, wherein the room information displayed on the indoor environment browsing page includes pictures or videos corresponding to the indoor environment.
  • the information displayed on the demand selection page includes the room floor, room number, price, estimated check-in date, and estimated check-out date.
  • the receiving of a room check-in request input from at least one of the touch screens 30 includes: receiving at least one The room display request generated by the input operation on the room selection demand page is displayed on the touch display screen 30.
  • each of the indoor environment browsing pages includes the room information or a plurality of the room information.
  • the information displayed on the room selection demand page also includes the customer's name, gender, contact phone, certificate type, certificate number, contact phone and other information.
  • the indoor environment browsing page and the room selection demand page are displayed independently of each other.
  • controlling the plurality of first touch display screens to display room information of different room types respectively includes:
  • the room check-in request entered on the display screen 30 includes:
  • the room selection demand page is linked to the indoor environment browsing page through the room selection demand input area, thereby simplifying the information displayed on the touch screen 30 and facilitating customers to quickly understand the corresponding The room information.
  • the manner of the touch operation is, for example, but not limited to click, right click, double click, long press, toggle or slide.
  • the method further includes:
  • the hotel self-selecting room selection device 100 further includes a camera 40.
  • the camera 40 is used to collect the avatar information of the customer.
  • the method before or after receiving the room check-in request input from at least one of the touch screens 30, the method further includes: receiving the entered customer ID information and the collected customer's ID information Avatar information.
  • the number of cameras 40 corresponds to the number of touch screens 30. Each camera 40 is disposed on the corresponding touch screen 30. In other embodiments, the number of cameras 40 is one.
  • the camera 40 is provided on the top of the main trunk 11.
  • the camera 40 has a rotation function and is used to collect the avatar information of the customer.
  • the self-service room selection device 100 of the hotel is also provided with a PSB (POLICE STATION BUREAU) account entry module for entering the customer's ID card information.
  • PSB POLICE STATION BUREAU
  • the public security bureau can retrieve the customer's ID card information through the PSB system to determine whether the customer has a criminal record.
  • step S309 a hotel reservation order is generated according to the room check-in request.
  • the generating a hotel reservation order according to the room occupancy request specifically includes:
  • the preset time period can be customized by a hotel manager or the factory default preset of the self-service room selection device 100 of the hotel, for example, 10 seconds, 20 seconds, and so on.
  • control to generate the earliest hotel reservation order and control the first touch screen 31 that generates the earliest hotel reservation order to display the information prompt of successful reservation, And control the other first touch display screen 31 to display an information prompt that the reservation has failed.
  • control generates all hotel reservation orders and controls all corresponding first touch screens 31 to display information prompts that the reservation is successful.
  • the method further includes:
  • the method includes: when the payment of the accommodation fee is not completed within a preset time, controlling the touch display screen 30 to display a prompt message.
  • the prompt message is used to remind the customer whether to cancel the hotel reservation.
  • the deleting the hotel booking order includes: when the customer determines to cancel the hotel booking order, controlling to delete the hotel booking order; when the screen operation of the touch display screen 30 is not detected within a preset time, controlling Delete the hotel booking order.
  • the preset time may be customized by a hotel manager or the factory default preset of the self-service room selection device 100 of the hotel, for example, 30 seconds, 60 seconds, etc.
  • the generating a QR code for payment specifically includes:
  • the payment QR code is generated according to the non-member price.
  • the identification number of the customer's identification card to determine whether the customer is a member of the hotel includes: determining the customer's identification number and the pre-stored member identification number Whether it matches, if so, it indicates that the customer is a hotel member, so that the customer can enjoy the preferential treatment of the member, such as discounted price, membership points, full discount coupons, etc. If not, the customer is not a hotel member. In some embodiments, whether the customer is a hotel member can also be determined based on the customer's name and contact phone number.
  • the method further includes: verifying customer information;
  • the verification customer information specifically includes:
  • the payment operation is performed.
  • the double confirmation of the customer's identity by the third-party payment center 300 and the hotel self-selecting room selection device 100 can not only prevent the customer from making a wrong payment, but also ensure the security of the payment.
  • the method further includes: binding the customer information and the room information when the payment of the accommodation fee is completed within the preset time, and activating the corresponding room card.
  • the processor 20 binds the customer's information with the room information, and activates the corresponding room card, so that the customer can use the registered ID card in The room card collection center receives the room card.
  • the method further includes: alternately displaying a list of currently reserved real estate information and a list of current remaining real estate information on a specific touch display screen.
  • the second touch display screen 32 may be set by a hotel staff, or may be the factory default preset of the hotel self-selecting room selection device 100.
  • the list of currently reserved real estate information may be, but is not limited to, an indoor environment browsing page of room reservations of different room types and room information that has been reserved.
  • the current remaining listing information list may be a vacancy amount of different room types or a price list of different room types. In this way, customers can not only quickly understand the hot room based on the current listing information, but also quickly determine whether there is a room type that they need based on the remaining displayed listing information.
  • the embodiments of the present application provide a hotel self-service room selection device and method.
  • the hotel self-selecting room method is applied to a hotel self-selecting room device, and the hotel self-selecting room device includes a plurality of touch screens, including the following steps: acquiring remaining listing information; classifying rooms according to the listing information Obtain different room types; control the corresponding touch display screen to display room information of different room types; receive a room check-in request input from at least one of the touch display screens; and generate a hotel reservation order according to the room check-in request. Therefore, different room types are displayed based on the corresponding touch screens, so that customers can understand the specific conditions of the hotel room in real time and increase the customer experience.
  • the hotel self-selecting room device can receive a room check-in request input from at least one of the touch display screens, that is, multiple customers can simultaneously perform room selection operations on the hotel self-selecting room device, thereby improving the hotel self-selecting room
  • the device is easy to operate, thereby reducing the workload of hotel staff.

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Abstract

一种酒店自助选房装置(100)及其方法，其中的酒店自助选房装置包括若干触摸显示屏(30)，酒店自助选房方法应用于酒店自助选房装置(100)中，包括以下步骤：获取房源信息(S101)；根据房源信息将房间进行分类而得到不同房间类型(S103)；控制若干第一触摸显示屏(31)分别显示不同房间类型的房间信息(S105)；接收从至少一第一触摸显示屏(31)上输入的房间入住请求(S107)；以及根据房间入住请求，生成酒店预订订单(S109)。由此，提高了选房效率且操作方便。

Description

酒店自助选房装置及其方法 技术领域
本申请涉及酒店管理技术领域，尤其涉及一种酒店自助选房装置及其方法。
背景技术
随着市场经济日益繁荣，商务交往、旅游探亲、度假休闲等生活方式逐渐成为人们的习惯。人们日益频繁的出行给酒店旅馆业带来了空前的发展机会。
传统的酒店订房需要客人到酒店前台向前台客服登记，然而，当客人较多时，酒店工作人员与客人之间的交流时间较短，从而顾客未能清楚地了解各酒店房间的具体情况，且增加了酒店工作人员的工作负担，进而顾客无法根据个人喜好或者需求自主选择楼层或者房间，且降低了客人的选房效率。
发明内容
鉴于现有技术中存在的上述问题，本发明提供一种选房效率高且操作方便的酒店自助选房装置及其方法。
第一方面，本申请提供一种酒店自助选房方法，应用于酒店自助选房装置中，所述酒店自助选房装置包括若干第一触摸显示屏，包括如下步骤：
获取房源信息；
根据所述房源信息将房间进行分类而得到不同房间类型；
控制若干所述第一触摸显示屏分别显示不同房间类型的房间信息；
接收从至少一所述第一触摸显示屏上输入的房间入住请求；以及
根据所述房间入住请求，生成酒店预订订单。
第二方面，本申请提供一种酒店自助选房装置，包括处理器及电连接于所述处理器的若干第一触摸显示屏，所述处理器用于执行上述酒店自助选房方法。
本申请实施例提供一种酒店自助选房装置及其方法。所述酒店自助选房方法，应用于酒店自助选房装置中，所述酒店自助选房装置包括若干第一触摸显示屏，包括如下步骤：获取房源信息；根据所述房源信息将房间进行分类而得到不同房间类型；控制若干所述第一触摸显示屏分别显示不同房间类型的房间信息； 接收从至少一所述第一触摸显示屏上输入的房间入住请求；以及根据所述房间入住请求，生成酒店预订订单。因此，基于对应的触摸显示屏显示不同房间类型的房间信息，从而顾客能够实时了解酒店房间的具体情况，增加顾客的体验。此外，酒店自助选房装置可以接收从至少一所述第一触摸显示屏上输入的房间入住请求，也即多位顾客可以在酒店自助选房装置上同时进行选房操作，从而提高了酒店自助选房装置，操作方便，进而降低了酒店工作人员的工作负担。
附图说明
为了更清楚地说明本申请实施方式或现有技术中的技术方案，下面将对实施方式或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的一些实施方式，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据这些附图获得其他的附图。
图1为申请实施方式提供的酒店自助选房装置的结构示意图。
图2为图1所示的酒店自助选房装置的程序模块的结构示意图。
图3为申请实施方式提供的酒店自助选房的流程图。
具体实施方式
下面将结合本申请实施方式中的附图，对本申请实施方式中的技术方案进行清楚、完整地描述，显然，所描述的实施方式仅仅是本申请一部分实施方式，而不是全部的实施方式。基于本申请中的实施方式，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施方式，都属于本申请保护的范围。
请参阅图1和图2，图1所示为本申请实施方式提供的酒店自助选房装置100的结构示意图，图2所示为酒店自助选房装置100的程序模块的结构示意图。酒店自助选房装置100包括树状的壳体10，所述壳体10包括主树干11和设置在所述主树干11上的若干枝树干12。酒店自助选房装置100还包括处理器20及电连接于处理器20的若干触摸显示屏30。若干触摸显示屏30包括若干第一触摸显示屏31和至少一第二触摸显示屏32。处理器20设置于主树干11上，若干触摸显示屏30对应设置于若干枝树干12上。处理器20可以用于控制酒店自助选房装置100内的各个功能器件的协作。在本实施例中，所述处理器20用于执 行以下步骤：获取房源信息；根据所述房源信息将房间进行分类而得到不同房间类型；控制若干所述第一触摸显示屏31分别显示不同房间类型的房间信息；接收从至少一所述第一触摸显示屏31上输入的房间入住请求；以及根据所述房间入住请求，生成酒店预订订单。
在本实施例中，所述房源信息包括剩余房源信息，处理器20还用于根据所述剩余房源信息将房间进行分类而得到不同的房间类型。在一些实施例中，所述房源信息还可以包括已选房源信息，当酒店没有剩余房间时，所述根据所述房源信息将房间进行分类而得到不同的房间类型，还包括：根据所述已选房源信息将房间进行分类而得到不同的房间类型，从而顾客仍然可以了解酒店的不同房间类型的房间信息，进而能够有效的对酒店宣传，提升了广告的宣传效果。
在本实施例中，若干触摸显示屏30单独地设置于不同的枝树干12上，即若干触摸显示屏30相互独立显示。可选的，若干触摸显示屏30可以为柔性触摸屏或柔性显示屏。如此，顾客可以在选房过程中切换触摸显示屏30的形态，以适应更多方位的观看需求。例如从平板形切换成拱形、从拱形切换成圆环形、从平板形切换成波浪形、从U形切换成S形等等。柔性显示屏例如是，但不局限于液晶显示(Liquid Crystal Display,LCD)面板、量子点显示(Quantum Dot Light Emitting Diodes,QLED)面板、电子纸(E-paper Display,EPD)、触摸屏(Touch panel)、柔性太阳能电池(Page View,PV)板、射频标签(Radio Frequency Identification,RFID)等具有显示功能的产品或部件。在本实施例中，若干触摸显示屏30可以共用同一处理器20。在其他实施例中，处理器包括主处理器和子处理器，也即每一触摸显示屏30可以单独连接一个子处理器，子处理器再将处理结果发送至所述主处理器，不仅降低主处理器的管理难度，且提高顾客的选房效率。
在一实施例中，酒店自助选房装置100还包括通信模块60。酒店自助选房装置100可以通过通信模块60与中央数据库200建立数据通信。中央数据库200可以实时向酒店自助选房装置100发送剩余房源信息。可以理解的，中央数据库200安装在酒店集团总部机房的数据库服务器里，用来储存所有分店的酒店自助选房装置100的信息，包括酒店的基本信息，房型信息，房量信息，会员资料，所有酒店订单信息，报表信息，结算信息等数据，以及从各分店的酒店自助选房 装置100返回来的预订数据信息。通信模块60可以是，但不局限于互联网或移动通信的2G、3G、4G、5G等通信模块。
具体的，在一些实施例中，酒店自助选房装置100还包括电连接于处理器20的存储器50。房存储器50可以预先存储酒店的每个房间的所属类型。在本实施例中，所述处理器20还用于根据预先定义的房间号与房间类型的对应关系，将剩余房间进行分类而得到不同房间类型。其中，房间类型可以包括，但是不局限于单人间、标准间、豪华/高级间、商务间、行政间、套间、双套间、组合套间、高级套间、复式套间等。所述房间信息包括房间基本信息及房间室内环境信息。所述房间基本信息包括，但不局限于房间类型、房间号、房间楼层等信息，所述房间室内环境信息包括，但不局限于房间朝向、房间装饰、房间绿化及房间陈设等信息。所述房间室内环境信息可以通过图片或视频显示于触摸显示屏30。
存储器50还用于存储顾客的酒店预订订单、顾客的身份证信息等。存储器50包括RAM和flash存储器(即闪存)。存储器50还用于存储软件程序以及模块。处理器20为酒店自助选房装置100的控制中心，利用各种接口和线路连接整个酒店自助选房装置100的各个部分，通过运行或执行存储在存储器50内的程序，以及调用存储在存储器50内的数据，以执行酒店自助选房装置100的各种功能和处理数据。处理器20可以由集成电路(Integrated Circuit，简称IC)组成，例如可以由单颗封装的IC所组成，也可以由连接多颗相同功能或不同功能的封装IC而组成。举例来说，处理器20可以仅包括中央处理器(Central Processing Unit，简称CPU)，也可以是CPU、数字信号处理器(digital signal processor，简称DSP)、图形处理器(Graphic Processing Unit，简称GPU)及各种控制芯片的组合。在本发明实施方式中，CPU可以是单运算核心，也可以包括多运算核心。
具体的，在本实施例中，所述处理器20还用于接收从一个所述第一触摸显示屏31上输入的房间入住请求，或是同时接收从多个所述第一触摸显示屏31上输入的多个房间入住请求。由于每位顾客均可以操作一个触摸显示屏，从而能够实现多位顾客同时进行选房操作，且提高了选房率。可以理解的，顾客可以在触摸显示屏上输入的顾客姓名、证件号码、联系电话、房号、入住日期、预计离开日期、结账离开日期等信息。
在一实施例中，所述处理器20还用于判断所述第一触摸显示屏31的数量是 否大于所述房间类型的数量；若是，控制不同的第一触摸显示屏31显示不同房间类型的房间信息；以及若否，控制不同的第一触摸显示屏31显示所述酒店的主推房源中不同房间类型的房间信息。
具体的，当第一触摸显示屏31的数量大于房间类型的数量时，处理器20可以控制不同的第一触摸显示屏31显示不同房间类型的房间信息，从而顾客可以根据所需求的房间类型从对应的第一触摸显示屏31上查看房间信息及预定房间。当第一触摸显示屏31的数量大于房间类型的数量时，处理器20可以控制不同的第一触摸显示屏31显示所述酒店的主推房源中不同房间类型的房间信息。其中，所述主推房源可以是根据历史消费数据生成首推房源、酒店自定义的主推房源中的一者或其组合。在一实施例中，处理器20还用于根据预设时间内的热度房源信息生成所述首推房源列表；以及将所述首推房源列表中排名靠前的首推房源作为所述主推房源。例如，所述预设时间可以为1个月、3个月或1年。热度房源信息可根据顾客的消费喜好、预设时期内的消费量、好评高分等条件来确定。在另一实施例中，所述处理器还用于将酒店自定义的主推房源作为所述主推房源。在其他实施例中，所述处理器还用于将所述首推房源列表中排名靠前的首推房源和所述酒店自定义的主推房源同时作为所述主推房源，如此，顾客能够通过酒店自助选房装置100快速且针对性地查看及预订理想的房间，提高顾客体验。
可选的，在一些实施例中，所述处理器20还用于将所述酒店的主推房源中不同房间类型的房间信息显示于预设的第一触摸显示屏31上，将其他房源中不同房间类型的房间信息分别显示于其他不同的第一触摸显示屏31上。
具体的，在本实施例中，所述预设的第一触摸显示屏31是指设置在壳体10上的醒目位置的触摸显示屏。所述醒目位置是指顾客平视前方的视线位置，例如位于壳体10顶部或中部的枝树干12。由于所述主推房源中不同房间类型的房间信息及其他房源中不同房间类型的房间信息能够同时且分别地显示于所述预设的第一触摸显示屏31及其他不同的第一触摸显示屏31上，因此，若干第一触摸显示屏31显示的房间信息不仅多样化，且能够满足不同顾客对房间查看及预订的需求，以及增强了酒店自助选房装置100的使用灵活性。
在本实施例中，所述处理器20还用于控制将同一类型的一个或多个房间信 息轮流显示于相同的第一触摸显示屏31上。
具体的，在本实施例中，同一房间类型的房间数量可以是一个或多个。每一所述房间具有对应的房间信息。所述处理器20控制将同一类型的一个或多个房间信息轮流显示于相同的第一触摸显示屏31上，从而顾客能够全面了解到各个具体房间的具体情况。
在一实施例中，所述处理器20还用于控制所述第一触摸显示屏31显示包括一个或多个所述房间信息的室内环境浏览页面及选房需求页面，其中，所述室内环境浏览页面显示的房间信息包括室内环境对应的图片或视频，所述选房需求页面显示的信息包括房间楼层、房间号、价格、预计入住日期及预计离开日期；所述处理器还用于接收在至少一所述第一触摸显示屏31上显示所述选房需求页面上的输入操作所生成的所述房间入住请求。
具体的，在本实施例中，每一所述室内环境浏览页面包括一个所述房间信息或多个所述房间信息。所述选房需求页面显示的信息还包括顾客姓名、性别、联系电话、证件类型、证件号码、联系电话等信息。在本实施例中，所述室内环境浏览页面与所述选房需求页面相互独立显示。
在另一实施例中，所述处理器20还用于控制所述第一触摸显示屏31显示包括一个或多个所述房间信息的室内环境浏览页面，其中，在所述室内环境浏览页面上设置有选房需求输入区；所述处理器还用于响应对所述选房需求输入区的触控操作，进入选房需求页面；以及接收在所述选房需求页面上的输入操作所生成所述房间入住请求。
具体的，在本实施例中，所述选房需求页面通过所述选房需求输入区链接到所述室内环境浏览页面，从而简化了第一触摸显示屏31所显示的信息，方便顾客快速了解对应的所述房间信息。所述触控操作的方式例如是，但不局限于单击、右击、双击、长按、拨动或滑动。
在一实施例中，所述处理器20还用于在预设时间段内存在相同房间入住请求时，生成相同房间入住请求中所对应的最早酒店预订订单；以及在预设时间段内不存在相同房间入住请求时，生成不同房间入住请求所对应的所有酒店预订订单。
具体的，所述预设时间段可以由酒店管理人员自定义或酒店自助选房装置 100出厂默认预设，例如10秒，20秒等。当不同顾客在该预设时间段内对同一房间同时进行预订操作时，处理器20控制生成最早的酒店预订订单，并控制最早生成所述酒店预订订单的第一触摸显示屏31显示预订成功的信息提示，并控制其他第一触摸显示屏31显示预订失败的信息提示。当不同顾客在该预设时间段内对不同房间同时进行预订操作时，处理器20控制生成所有的酒店预订订单，并控制对应的所有第一触摸显示屏31显示预订成功的信息提示。
酒店自助选房装置100还包括摄像头40。摄像头40用于采集所述顾客的头像信息，所述处理器20还用于在接收从至少一所述第一触摸显示屏31上输入的房间入住请求之前或之后，接收录入的顾客的身份证信息，以及采集到的所述顾客的头像信息。
具体的，在一实施例中，摄像头40的数量与第一触控显示屏31的数量相对应。每一摄像头40设置于对应的第一触控显示屏31上。在其他实施例中，摄像头40的数量为一个。摄像头40设置于主树干11的顶部。摄像头40具有转动功能，用于采集位于不同方位的所述顾客的头像信息。酒店自助选房装置100还设置有PSB(POLICE STATION BUREAU)户口录入模块，用于录入顾客的身份证信息。本领域技术人员可以理解的公安局可以通过PSB系统调取顾客的身份证信息，以判断顾客当前是否存在犯罪记录。
所述处理器20还用于在所述根据所述房间入住请求，生成酒店预订订单后，生成支付二维码；判断在预设时间内是否完成所述住宿费用的支付；若是，确定酒店预订订单生效；以及若否，删除所述酒店预订订单。
具体的，当顾客在预设时间内完成所述住宿费用的支付时，处理器20确定酒店预订订单生效。当顾客在预设时间内未完成所述住宿费用的支付，处理器20将删除所述酒店预订订单，如此可以避免顾客因误定酒店订单而造成他人无法享用错误下单的酒店房间，从而空余的房源能够实时供顾客选择使用。在一些实施例中，在预设时间内未完成所述住宿费用的支付，处理器20控制第一触摸显示屏31显示提示信息。所述提示信息用于提醒顾客是否取消酒店预订订单。具体的，当顾客确定取消酒店预订订单，处理器20控制删除所述酒店预订订单；当处理器20在预设时间内未侦测到第一触摸显示屏31的屏幕操作时，处理器20控制删除所述酒店预订订单。所述预设时间可以由酒店管理人员自定义或酒 店自助选房装置100出厂默认预设，例如30秒，60秒等。
所述处理器20还用于识别顾客的身份证的身份证号，判断所述顾客是否为所述酒店的会员；若是，根据会员价格生成所述支付二维码；以及若否，根据非会员价格生成所述支付二维码。
具体的，在本实施例中，处理器20还用于判断顾客的身份证号码与预先存储的会员身份证号是否匹配，若是，表明顾客是酒店会员，从而顾客可以享受会员的优惠待遇，例如折扣价、会员积分、满减优惠券等。若否，表明顾客不是酒店会员。在一些实施例中，处理器20还可以根据顾客的姓名及联系电话来判断顾客是否为酒店会员。
所述酒店自助选房装置100还通过通信模块60通信连接于第三方支付中心300。所述处理器20还用于在所述生成支付二维码之后，验证顾客信息；所述处理器还用于接收所述第三方支付中心300在扫描所述支付二维码后发送的顾客部分信息，并根据所述顾客部分信息查找所述顾客的身份信息或身份信息组；将所述顾客的身份信息或身份信息组发送至所述第三方支付中心300；以及在所述第三方支付中心300验证所述顾客的身份信息或身份信息组符合要求时，执行支付操作。如此，通过第三方支付中心300和酒店自助选房装置100对顾客身份的双重确认，不仅可以避免顾客误付款，并且确保了付款的安全性。
所述处理器20还用于在所述预设时间内完成所述住宿费用的支付时，将所述顾客信息与所述房间信息进行绑定，并激活对应的房卡。
具体的，当在所述预设时间内完成所述住宿费用的支付后，处理器20将顾客的信息与房间信息进行绑定，并激活对应的房卡，从而顾客可以凭登记的身份证在房卡领取中心领取房卡。
可选的，在一些实施例中，所述处理器20还用于在第二触摸显示屏32轮流显示当前已预订的房源信息列表及当前剩余房源信息列表。
具体的，在本实施例中，第二触摸显示屏32可以是酒店人员设置的，也可以是酒店自助选房装置100出厂默认预设。所述当前已预订的房源信息列表可以是，但不局限于不同房间类型的房间预订量、已预订的房间信息的室内环境浏览页面。所述当前剩余房源信息列表可以是不同房间类型的空房量或不同房间类型的价格列表。如此，顾客不仅可以根据当前房源信息快速了解热度房间，并根据 剩余显示房源信息快速判断是否有自身需求的房间类型。
请参看图3，为本发明实施例提供的应用上述酒店自助选房装置100的一种酒店自助选房方法的流程图。下面将结合图3及上述酒店自助选房装置100对本发明实施例中的酒店自助选房方法进行详细介绍。如图3所示，本发明实施例中的另一种酒店自助选房方法可以包括以下步骤S301至步骤S309。
步骤S301，获取房源信息。
其中，在本实施例中，所述房源信息包括剩余房源信息。所述根据所述房源信息将房间进行分类而得到不同的房间类型，包括：根据所述剩余房源信息将房间进行分类而得到不同的房间类型。在一些实施例中，所述房源信息还可以包括已选房源信息，当酒店没有剩余房间时，所述根据所述房源信息将房间进行分类而得到不同的房间类型，还包括：根据所述已选房源信息将房间进行分类而得到不同的房间类型，从而顾客仍然可以了解酒店的不同房间类型的房间信息，进而能够有效的对酒店宣传，提升了广告的宣传效果。
具体的，在本实施例中，酒店自助选房装置100与中央数据库200建立数据通信。酒店自助选房装置100可以实时接收中央数据库200发送的剩余房源信息。可以理解的，中央数据库200安装在酒店集团总部机房的数据库服务器里，用来储存所有分店的酒店自助选房装置100的信息，包括酒店的基本信息，房型信息，房量信息，会员资料，所有酒店订单信息，报表信息，结算信息等数据，以及从各分店的酒店自助选房装置100返回来的预订数据信息。
步骤S303，根据所述房源信息将房间进行分类而得到不同房间类型。
具体的，在本实施例中，所述根据所述房源信息将房间进行分类而得到不同房间类型，具体包括：根据预先定义的房间号与房间类型的对应关系，将房间进行分类而得到不同房间类型。其中，房间类型可以包括，但是不局限于单人间、标准间、豪华/高级间、商务间、行政间、套间、双套间、组合套间、高级套间、复式套间等。所述房间信息包括房间基本信息及房间室内环境信息。所述房间基本信息包括，但不局限于房间类型、房间号、房间楼层等信息，所述房间室内环境信息包括，但不局限于房间朝向、房间装饰、房间绿化及房间陈设等信息。所述房间室内环境信息可以通过图片或视频显示于触摸显示屏30。
步骤S305，控制若干所述第一触摸显示屏分别显示不同房间类型的房间信息。
具体的，每一房间类型的房间信息显示于其中一个第一触摸显示屏31。每一触摸显示屏31显示的房间信息不同，从而顾客能够正对性地对某种房间类型的房间信息。
所述控制若干所述第一触摸显示屏31分别显示不同房间类型的房间信息，包括：
判断所述第一触摸显示屏31的数量是否大于所述房间类型的数量；
若是，控制不同的第一触摸显示屏31显示不同房间类型的房间信息；
若否，控制不同的第一触摸显示屏31显示所述酒店的主推房源中不同房间类型的房间信息。
具体的，当第一触摸显示屏31的数量大于房间类型的数量时，控制不同的触摸显示屏30显示不同房间类型的房间信息，从而顾客可以根据所需求的房间类型从对应的触摸显示屏30上查看房间信息及预定房间。当触摸显示屏30的数量大于房间类型的数量时，控制不同的触摸显示屏30显示所述酒店的主推房源中不同房间类型的房间信息。其中，所述主推房源可以是根据历史消费数据生成首推房源、酒店自定义的主推房源中的一者或其组合。在一实施例中，在所述控制不同的触摸显示屏30显示所述酒店的主推房源中不同房间类型的房间信息之前，所述方法还包括：根据预设时间内的热度房源信息生成所述首推房源列表；将所述首推房源列表中排名靠前的首推房源作为所述主推房源。例如，所述预设时间可以为1个月、3个月或1年。热度房源信息可根据顾客的消费喜好、预设时期内的消费量、好评高分等条件来确定。在另一实施例中，在所述控制不同的触摸显示屏30显示所述酒店的主推房源中不同房间类型的房间信息之前，所述方法还包括：将酒店自定义的主推房源作为所述主推房源。在其他实施例中，在所述控制不同的触摸显示屏30显示所述酒店的主推房源中不同房间类型的房间信息之前，所述方法还包括：将所述首推房源列表中排名靠前的首推房源和所述酒店自定义的主推房源同时作为所述主推房源如此，顾客能够通过酒店自助选房装置100快速且针对性地查看及预订理想的房间，提高顾客体验。
可选的，在一些实施例中，所述控制若干所述第一触摸显示屏分别显示不同 房间类型的房间信息，包括：
将所述酒店的主推房源中不同房间类型的房间信息显示于预设触摸显示屏上，将其他房源中不同房间类型的房间信息分别显示于其他不同的触摸显示屏上。
具体的，在本实施例中，所述预设触摸显示屏是指设置在壳体10上的醒目位置的触摸显示屏30。所述醒目位置是指顾客平视前方的视线位置，例如位于壳体10顶部或中部的枝树干12。由于所述主推房源中不同房间类型的房间信息及其他房源中不同房间类型的房间信息能够同时且分别地显示于所述预设触摸显示屏及其他不同的触摸显示屏上，因此，若干触摸显示屏20显示的房间信息不仅多样化，且能够满足不同顾客对房间查看及预订的需求，以及增强了酒店自助选房装置100的使用灵活性。
在本实施例中，所述控制若干所述第一触摸显示屏分别显示不同房间类型的房间信息，包括：
控制将同一类型的一个或多个房间信息轮流显示于相同的触摸显示屏上。
具体的，在本实施例中，同一房间类型的房间数量可以是一个或多个。每一所述房间具有对应的房间信息。所述处理器20控制将同一类型的一个或多个房间信息轮流显示于相同的触摸显示屏上，从而顾客能够全面了解到各个具体房间的具体情况。
步骤S307，接收从至少一所述第一触摸显示屏31上输入的房间入住请求。
具体的，在本实施例中，所述接收从至少一所述触摸显示屏上输入的房间入住请求，具体包括：接收从一个所述触摸显示屏上输入的房间入住请求，或是同时接收从多个所述触摸显示屏上输入的多个房间入住请求。每位顾客均可以操作一个触摸显示屏，从而能够实现多位顾客同时进行选房操作，且提高了选房率。具体的，顾客可以在触摸显示屏上输入的顾客姓名、证件号码、联系电话、房号、入住日期、预计离开日期、结账离开日期等信息。
在一实施例中，所述控控制若干所述第一触摸显示屏分别显示不同房间类型的房间信息，包括：
控制所述触摸显示屏30显示包括一个或多个所述房间信息的室内环境浏览页面及选房需求页面，其中，所述室内环境浏览页面显示的房间信息包括室内环 境对应的图片或视频，所述选房需求页面显示的信息包括房间楼层、房间号、价格、预计入住日期及预计离开日期，所述接收从至少一所述触摸显示屏30上输入的房间入住请求，包括：接收在至少一所述触摸显示屏30上显示所述选房需求页面上的输入操作所生成的所述房间入住请求。
具体的，在本实施例中，每一所述室内环境浏览页面包括一个所述房间信息或多个所述房间信息。所述选房需求页面显示的信息还包括顾客姓名、性别、联系电话、证件类型、证件号码、联系电话等信息。在本实施例中，所述室内环境浏览页面与所述选房需求页面相互独立显示。
在另一实施例中，所述控制若干所述第一触摸显示屏分别显示不同房间类型的房间信息，包括：
控制所述触摸显示屏30显示包括一个或多个所述房间信息的室内环境浏览页面，其中，在所述室内环境浏览页面上设置有选房需求输入区，所述接收从至少一所述触摸显示屏30上输入的房间入住请求，包括：
响应对所述选房需求输入区的触控操作，进入选房需求页面；
接收在所述选房需求页面上的输入操作所生成所述房间入住请求。
具体的，在本实施例中，所述选房需求页面通过所述选房需求输入区链接到所述室内环境浏览页面，从而简化了触摸显示屏30所显示的信息，方便顾客快速了解对应的所述房间信息。所述触控操作的方式例如是，但不局限于单击、右击、双击、长按、拨动或滑动。
所述接收从至少一所述触摸显示屏上输入的房间入住请求之前或之后，所述方法还包括：
录入顾客的身份证信息，并采集所述顾客的头像信息。
具体的，酒店自助选房装置100还包括摄像头40。摄像头40用于采集所述顾客的头像信息。在本实施例中，在接收从至少一所述触摸显示屏30上输入的房间入住请求之前或之后，所述方法还包括：接收录入的顾客的身份证信息，以及采集到的所述顾客的头像信息。
具体的，在一实施例中，摄像头40的数量与触控显示屏30的数量相对应。每一摄像头40设置于对应的触控显示屏30上。在其他实施例中，摄像头40的数量为一个。摄像头40设置于主树干11的顶部。摄像头40具有转动功能，用 于采集所述顾客的头像信息。酒店自助选房装置100还设置有PSB(POLICE STATION BUREAU)户口录入模块，用于录入顾客的身份证信息。本领域技术人员可以理解的公安局可以通过PSB系统调取顾客的身份证信息，以判断顾客是否存在犯罪记录。
步骤S309，根据所述房间入住请求，生成酒店预订订单。
在一实施例中，所述根据所述房间入住请求，生成酒店预订订单，具体包括：
在预设时间段内存在相同房间入住请求时，生成相同房间入住请求中所对应的最早酒店预订订单；以及
在预设时间段内不存在相同房间入住请求时，生成不同房间入住请求所对应的所有酒店预订订单。
具体的，所述预设时间段可以由酒店管理人员自定义或酒店自助选房装置100出厂默认预设，例如10秒，20秒等。当不同顾客在该预设时间段内对同一房间同时进行预订操作时，控制生成最早的酒店预订订单，并控制最早生成所述酒店预订订单的第一触摸显示屏31显示预订成功的信息提示，并控制其他第一触摸显示屏31显示预订失败的信息提示。当不同顾客在该预设时间段内对不同房间同时进行预订操作时，控制生成所有的酒店预订订单，并控制对应的所有第一触摸显示屏31显示预订成功的信息提示。
可选的，在一些实施例中，在所述根据所述房间入住请求，生成酒店预订订单后，所述方法还包括：
生成支付二维码；
判断在预设时间内是否完成所述住宿费用的支付；
若是，确定酒店预订订单生效；
若否，删除所述酒店预订订单。
具体的，当顾客在预设时间内完成所述住宿费用的支付时，确定酒店预订订单生效。当顾客在预设时间内未完成所述住宿费用的支付，删除所述酒店预订订单，如此可以避免顾客因误定酒店订单而造成他人无法享用错误下单的酒店房间，从而空余的房源能够实时供顾客选择使用。在一些实施例中，所述删除所述酒店预订订单之前，所述方法包括：在预设时间内未完成所述住宿费用的支付时，控制触摸显示屏30显示提示信息。所述提示信息用于提醒顾客是否取消酒店预 订订单。具体的，所述删除所述酒店预订订单，包括：当顾客确定取消酒店预订订单，控制删除所述酒店预订订单；当在预设时间内未侦测到触摸显示屏30的屏幕操作时，控制删除所述酒店预订订单。所述预设时间可以由酒店管理人员自定义或酒店自助选房装置100出厂默认预设，例如30秒，60秒等。
所述生成支付二维码，具体包括：
识别顾客的身份证的身份证号，判断所述顾客是否为所述酒店的会员；
若是，根据会员价格生成所述支付二维码；
若否，根据非会员价格生成所述支付二维码。
具体的，在本实施例中，所述识别顾客的身份证的身份证号，判断所述顾客是否为所述酒店的会员，具体包括：判断顾客的身份证号码与预先存储的会员身份证号是否匹配，若是，表明顾客是酒店会员，从而顾客可以享受会员的优惠待遇，例如折扣价、会员积分、满减优惠券等。若否，表明顾客不是酒店会员。在一些实施例中，还可以根据顾客的姓名及联系电话来判断顾客是否为酒店会员。
在所述生成支付二维码之后，所述方法还包括：验证顾客信息；
所述验证顾客信息，具体包括：
接收第三方支付中心在扫描所述支付二维码后发送的顾客部分信息，并根据所述顾客部分信息查找所述顾客的身份信息或身份信息组；
将所述顾客的身份信息或身份信息组发送至所述第三方支付中心；
在所述第三方支付中心验证所述顾客的身份信息或身份信息组符合要求时，执行支付操作。如此，通过第三方支付中心300和酒店自助选房装置100对顾客身份的双重确认，不仅可以避免顾客误付款，并且确保了付款的安全性。
进一步的，在本实施例中，所述方法还包括：在所述预设时间内完成所述住宿费用的支付时，将所述顾客信息与所述房间信息进行绑定，并激活对应的房卡。
具体的，当在所述预设时间内完成所述住宿费用的支付后，处理器20将顾客的信息与房间信息进行绑定，并激活对应的房卡，从而顾客可以凭登记的身份证在房卡领取中心领取房卡。
可选的，在一些实施例中，所述方法还包括：在特定触摸显示屏轮流显示当前已预订的房源信息列表及当前剩余房源信息列表。
具体的，在本实施例中，第二触摸显示屏32可以是酒店人员设置的，也可 以是酒店自助选房装置100出厂默认预设。所述当前已预订的房源信息列表可以是，但不局限于不同房间类型的房间预订量、已预订的房间信息的室内环境浏览页面。所述当前剩余房源信息列表可以是不同房间类型的空房量或不同房间类型的价格列表。如此，顾客不仅可以根据当前房源信息快速了解热度房间，并根据剩余显示房源信息快速判断是否有自身需求的房间类型。
本申请实施例提供一种酒店自助选房装置及其方法。所述酒店自助选房方法，应用于酒店自助选房装置中，所述酒店自助选房装置包括若干触摸显示屏，包括如下步骤：获取剩余房源信息；根据所述房源信息将房间进行分类而得到不同房间类型；控制对应的触摸显示屏显示不同房间类型的房间信息；接收从至少一所述触摸显示屏上输入的房间入住请求；以及根据所述房间入住请求，生成酒店预订订单。因此，基于对应的触摸显示屏显示不同房间类型，从而顾客能够实时了解酒店房间的具体情况，增加顾客的体验。此外，酒店自助选房装置可以接收从至少一所述触摸显示屏上输入的房间入住请求，也即多位顾客可以在酒店自助选房装置上同时进行选房操作，从而提高了酒店自助选房装置，操作方便，进而降低了酒店工作人员的工作负担。
以上对本发明实施例进行了详细介绍，本文中应用了具体个例对本发明的原理及实施方式进行了阐述，以上实施例的说明只是用于帮助理解本发明的方法及其核心思想；同时，对于本领域的一般技术人员，依据本发明的思想，在具体实施方式及应用范围上均会有改变之处，综上上述，本说明书内容不应理解为对本发明的限制。

Claims (19)

  1. 一种酒店自助选房方法，应用于酒店自助选房装置中，其特征在于，所述酒店自助选房装置包括若干第一触摸显示屏，包括如下步骤：
    获取房源信息；
    根据所述房源信息将房间进行分类而得到不同的房间类型；
    控制若干所述第一触摸显示屏分别显示不同房间类型的房间信息；
    接收从至少一所述第一触摸显示屏上输入的房间入住请求；以及
    根据所述房间入住请求，生成酒店预订订单。
  2. 如权利要求1所述的酒店自助选房方法，其特征在于，所述房源信息包括剩余房源信息；所述根据所述房源信息将房间进行分类而得到不同的房间类型，包括：
    根据所述剩余房源信息将房间进行分类而得到不同的房间类型。
  3. 如权利要求1所述的酒店自助选房方法，其特征在于，所述控制若干所述第一触摸显示屏分别显示不同房间类型的房间信息，包括：
    判断所述第一触摸显示屏的数量是否大于所述房间类型的数量；
    若是，控制不同的第一触摸显示屏显示不同房间类型的房间信息；
    若否，控制不同的第一触摸显示屏显示所述酒店的主推房源中不同房间类型的房间信息。
  4. 如权利要求3所述的酒店自助选房方法，其特征在于，所述控制若干所述第一触摸显示屏分别显示不同房间类型的房间信息，包括：
    将所述酒店的主推房源中不同房间类型的房间信息显示于预设的第一触摸显示屏上，将其他房源中不同房间类型的房间信息分别显示于其他不同的第一触摸显示屏上。
  5. 如权利要求1所述的酒店自助选房方法，其特征在于，所述控制若干所述第一触摸显示屏分别显示不同房间类型的房间信息，包括：
    控制将同一类型的一个或多个房间信息轮流显示于相同的第一触摸显示屏上。
  6. 如权利要求5所述的酒店自助选房方法，其特征在于，所述控制若干所述 第一触摸显示屏分别显示不同房间类型的房间信息，包括：
    控制所述第一触摸显示屏显示包括一个或多个所述房间信息的室内环境浏览页面及选房需求页面，其中，所述室内环境浏览页面显示的房间信息包括室内环境对应的图片或视频，所述选房需求页面显示的信息包括房间楼层、房间号、价格、预计入住日期及预计离开日期，所述接收从至少一所述第一触摸显示屏上输入的房间入住请求，包括：接收在至少一所述第一触摸显示屏上显示所述选房需求页面上的输入操作所生成的所述房间入住请求。
  7. 如权利要求5所述的酒店自助选房方法，其特征在于，所述控制若干所述第一触摸显示屏分别显示不同房间类型的房间信息，包括：
    控制所述第一触摸显示屏显示包括一个或多个所述房间信息的室内环境浏览页面，其中，在所述室内环境浏览页面上设置有选房需求输入区，所述接收从至少一所述第一触摸显示屏上输入的房间入住请求，包括：
    响应对所述选房需求输入区的触控操作，进入选房需求页面；
    接收在所述选房需求页面上的输入操作所生成所述房间入住请求。
  8. 如权利要求1所述的酒店自助选房方法，其特征在于，所述根据所述房间入住请求，生成酒店预订订单，具体包括：
    在预设时间段内存在相同房间入住请求时，生成相同房间入住请求中所对应的最早酒店预订订单；以及
    在预设时间段内不存在相同房间入住请求时，生成不同房间入住请求所对应的所有酒店预订订单。
  9. 如权利要求1所述的酒店自助选房方法，其特征在于，所述接收从至少一所述第一触摸显示屏上输入的房间入住请求之前或之后，所述方法还包括：
    录入顾客的身份证信息，并采集所述顾客的头像信息。
  10. 如权利要求9所述的酒店自助选房方法，其特征在于，在所述根据所述房间入住请求，生成酒店预订订单后，所述方法还包括：
    生成支付二维码；
    判断在预设时间内是否完成所述住宿费用的支付；
    若是，确定酒店预订订单生效；
    若否，删除所述酒店预订订单。
  11. 如权利要求10所述的酒店自助选房方法，其特征在于，所述生成支付二维码，具体包括：
    识别顾客的身份证的身份证号，判断所述顾客是否为所述酒店的会员；
    若是，根据会员价格生成所述支付二维码；
    若否，根据非会员价格生成所述支付二维码。
  12. 如权利要求10所述的酒店自助选房方法，其特征在于，在所述生成支付二维码之后，所述方法还包括：验证顾客信息；
    所述验证顾客信息，具体包括：
    接收第三方支付中心在扫描所述支付二维码后发送的顾客部分信息，并根据所述顾客部分信息查找所述顾客的身份信息或身份信息组；
    将所述顾客的身份信息或身份信息组发送至所述第三方支付中心；
    在所述第三方支付中心验证所述顾客的身份信息或身份信息组符合要求时，执行支付操作。
  13. 如权利要求10所述的酒店自助选房方法，其特征在于，所述方法还包括：
    在所述预设时间内完成所述住宿费用的支付时，将所述顾客信息与所述房间信息进行绑定，并激活对应的房卡。
  14. 如权利要求1所述的酒店自助选房方法，其特征在于，所述酒店自助选房装置还包括若干第二触摸显示屏，所述方法还包括：
    在所述第二触摸显示屏轮流显示当前已预订的房源信息列表及当前剩余房源信息列表。
  15. 一种酒店自助选房装置，包括处理器及电连接于所述处理器的若干第一触摸显示屏，所述处理器用于执行权利要求1至13中任意一项所述的酒店自助选房方法。
  16. 如权利要求15所述的酒店自助选房装置，其特征在于，所述酒店自助选房装置还包括摄像头，所述摄像头用于采集所述顾客的头像信息。
  17. 如权利要求15所述的酒店自助选房装置，其特征在于，所述酒店自助选房装置还包括通信连接于第三方支付中心的通信模块。
  18. 如权利要求15所述的酒店自助选房装置，其特征在于，所述酒店自助选房装置还包括若干第二触摸显示屏，所述第二触摸显示屏用于轮流显示当前已预 订的房源信息列表及当前剩余房源信息列表。
  19. 如权利要求15至18中任意一项所述的酒店自助选房装置，其特征在于，酒店自助选房装置还包括树状的壳体，所述壳体包括主树干和设置在所述主树干上的若干枝树干，所述处理器设置于所述主树干上，所述处理器设置于所述主树干上，所述若干触摸显示屏对应设置于若干所述枝树干上。
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