WO2020000907A1 - 电器控制方法、装置、存储介质及服务器 - Google Patents

电器控制方法、装置、存储介质及服务器 Download PDF

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Publication number
WO2020000907A1
WO2020000907A1 PCT/CN2018/119755 CN2018119755W WO2020000907A1 WO 2020000907 A1 WO2020000907 A1 WO 2020000907A1 CN 2018119755 W CN2018119755 W CN 2018119755W WO 2020000907 A1 WO2020000907 A1 WO 2020000907A1
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WO
WIPO (PCT)
Prior art keywords
controlled
electrical appliance
appliance
instruction
type
Prior art date
Application number
PCT/CN2018/119755
Other languages
English (en)
French (fr)
Inventor
王子
梁博
廖湖锋
郑文成
Original Assignee
珠海格力电器股份有限公司
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Publication of WO2020000907A1 publication Critical patent/WO2020000907A1/zh

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    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/30—Control or safety arrangements for purposes related to the operation of the system, e.g. for safety or monitoring
    • F24F11/32—Responding to malfunctions or emergencies
    • F24F11/38—Failure diagnosis
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/50—Control or safety arrangements characterised by user interfaces or communication
    • F24F11/52—Indication arrangements, e.g. displays
    • F24F11/526—Indication arrangements, e.g. displays giving audible indications
    • F—MECHANICAL ENGINEERING; LIGHTING; HEATING; WEAPONS; BLASTING
    • F24—HEATING; RANGES; VENTILATING
    • F24F—AIR-CONDITIONING; AIR-HUMIDIFICATION; VENTILATION; USE OF AIR CURRENTS FOR SCREENING
    • F24F11/00—Control or safety arrangements
    • F24F11/50—Control or safety arrangements characterised by user interfaces or communication
    • F24F11/56—Remote control
    • F24F11/58—Remote control using Internet communication
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
    • H04L12/2818—Controlling appliance services of a home automation network by calling their functionalities from a device located outside both the home and the home network
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/2816—Controlling appliance services of a home automation network by calling their functionalities
    • H04L12/282—Controlling appliance services of a home automation network by calling their functionalities based on user interaction within the home
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L12/2823—Reporting information sensed by appliance or service execution status of appliance services in a home automation network
    • G—PHYSICS
    • G10—MUSICAL INSTRUMENTS; ACOUSTICS
    • G10L—SPEECH ANALYSIS TECHNIQUES OR SPEECH SYNTHESIS; SPEECH RECOGNITION; SPEECH OR VOICE PROCESSING TECHNIQUES; SPEECH OR AUDIO CODING OR DECODING
    • G10L15/00—Speech recognition
    • G10L15/22—Procedures used during a speech recognition process, e.g. man-machine dialogue
    • G10L2015/223—Execution procedure of a spoken command
    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04L—TRANSMISSION OF DIGITAL INFORMATION, e.g. TELEGRAPHIC COMMUNICATION
    • H04L12/00—Data switching networks
    • H04L12/28—Data switching networks characterised by path configuration, e.g. LAN [Local Area Networks] or WAN [Wide Area Networks]
    • H04L12/2803—Home automation networks
    • H04L2012/284—Home automation networks characterised by the type of medium used
    • H04L2012/2841—Wireless

Definitions

  • the present application relates to the field of control, and in particular, to a method, device, storage medium, and server for controlling electrical appliances.
  • the control of smart home appliances is mostly WiFi networking, which is controlled by a mobile APP application.
  • the same APP controls multiple different home appliances, and multiple home appliances correspond to different control pages.
  • the main purpose of this application is to overcome the shortcomings of the prior art described above, and provide an electrical appliance control method, device, storage medium, and mobile terminal to solve the numerous steps of entering the electrical appliance control page in the prior art, which cannot quickly and accurately locate the needs. Problems with the function of control.
  • An aspect of the present application provides an electrical appliance control method, including: receiving an image of an electrical appliance to be controlled sent by a terminal and a user sending a voice instruction to the electrical appliance to be controlled through the terminal; the voice instruction includes a voice control instruction and And / or a demand processing instruction; identifying the electrical appliance to be controlled according to the image to control the identified electrical appliance to be controlled according to the voice control instruction, and / or performing corresponding demand processing according to the demand processing instruction .
  • identifying the electrical appliance to be controlled according to the image includes: identifying the type and / or model of the electrical appliance to be controlled according to the image; and searching for the type and / or Or a candidate electrical appliance with a matching model; determining the electrical appliance to be controlled from the found candidate electrical appliances that match the type and / or model.
  • determining the to-be-controlled electrical appliance from the found alternative electrical appliances matching the category and / or model includes: if an alternative electrical appliance matching the category and / or model is found, Then the found one candidate electrical appliance is determined as the electrical appliance to be controlled.
  • determining the to-be-controlled electrical appliances from the found alternative electrical appliances matching the type and / or model includes: if two or more alternative electrical appliances matching the type and / or model are found; , Sending identification information of the two or more of the candidate electric appliances found to the terminal; receiving the selection of selecting a target electric appliance from the two or more of the found alternative electric appliances returned by the terminal; Information; determining the target appliance as the appliance to be controlled according to the selection information; and / or, if more than two alternative appliances matching the type and / or model are found, sending to the terminal Identification information of the two or more alternative electrical appliances found; the terminal communicates with the two or more of the found alternative electrical appliances according to the identification information, and determines the found ones according to the strength of the communication signal The electric appliance to be controlled among two or more alternative electric appliances.
  • controlling the identified electrical appliance to be controlled according to the voice control instruction includes: identifying the audio control instruction to generate a corresponding electrical appliance control instruction; and sending the electrical appliance to the electrical appliance to be controlled An appliance control instruction, so that the to-be-controlled appliance performs a corresponding operation according to the appliance control instruction.
  • the demand processing instruction includes a status feedback instruction.
  • Performing corresponding demand processing according to the demand processing instruction includes: performing speech recognition on the status feedback instruction to identify a type of status information that needs to be fed back; and acquiring the type of the type of the electrical appliance to be controlled according to the type. Status information; feedback to the terminal about the type of status information of the electrical appliance to be controlled.
  • the type of the status information includes fault information.
  • acquiring the type of status information of the electrical appliance to be controlled according to the type includes: identifying the model and fault code of the electrical appliance to be controlled according to the image Determining fault information of the electric appliance to be controlled according to the model and the fault code; and / or acquiring fault information of the electric appliance to be controlled by communicating with the electric appliance to be controlled.
  • the demand processing instruction includes: a maintenance processing instruction.
  • Performing corresponding demand processing according to the demand processing instruction includes: performing repair processing on the electrical appliance to be controlled according to the repair processing instruction; and feeding back to the terminal the repair feedback information after performing the repair processing.
  • the repair feedback information includes at least one of a work order, maintenance personnel contact information, on-site repair time, failure information, and model information.
  • an electric appliance control device including: a receiving unit and a control unit.
  • the receiving unit is configured to receive an image of an electrical appliance to be controlled sent by a terminal, and a user sends a voice instruction to the electrical appliance to be controlled through the terminal; the voice instruction includes a voice control instruction and / or a demand processing instruction.
  • the control unit is configured to identify the electrical appliance to be controlled according to the image, to control the identified electrical appliance to be controlled according to the voice control instruction, and / or to perform corresponding demand processing according to the demand processing instruction. .
  • control unit includes: an identification unit configured to identify the type and / or model of the electrical appliance to be controlled according to the image; and a search unit configured to search for and identify among at least one preset electrical appliance.
  • the determining unit determines the electrical appliance to be controlled from the candidate electrical appliances that match the category and / or model, and includes: if a unit that matches the category and / or model is found, Of the candidate electrical appliances, one of the found candidate electrical appliances is determined as the electrical appliance to be controlled.
  • the determining unit determines the to-be-controlled electrical appliances from the found alternative electrical appliances that match the type and / or model, and includes: if two or more electrical appliances that match the types and / or models are found
  • the matching alternative appliances send identification information of the two or more alternative appliances found to the terminal; receive one of the two or more alternative appliances found from the terminal and receive one returned by the terminal Selection information of the target appliance; determining the target appliance as the appliance to be controlled according to the selection information; and / or, if more than two candidate appliances matching the type and / or model are found, then Sending identification information of the two or more alternative electrical appliances found to the terminal; the terminal communicates with the two or more of the alternate electrical appliances found separately according to the identification information, and according to the communication signal
  • the intensity determines the electric appliances to be controlled among the two or more alternative electric appliances found.
  • control unit controls the identified electrical appliance to be controlled according to the voice control instruction, including: identifying the voice control instruction to generate a corresponding electrical appliance control instruction;
  • the controlling appliance sends the appliance control instruction, so that the to-be-controlled appliance performs a corresponding operation according to the appliance control instruction.
  • the demand processing instruction includes a status feedback instruction.
  • the control unit performs corresponding demand processing according to the demand processing instruction, including: performing voice recognition on the status feedback instruction to identify a type of status information that needs to be fed back; and acquiring the electrical appliance to be controlled according to the type. State information of the type; and feedback to the terminal of the type of state information of the electrical appliance to be controlled.
  • the type of the status information includes fault information; when it is identified that the type of status information that needs to be feedback is fault information, the control unit obtains the type of status of the electrical appliance to be controlled according to the type
  • the information includes: identifying a model and a fault code of the electric appliance to be controlled according to the image; determining fault information of the electric appliance to be controlled according to the model and the fault code; and / or, Perform communication to obtain fault information of the electrical appliances to be controlled.
  • the demand processing instruction includes: a maintenance processing instruction.
  • the control unit performs corresponding demand processing according to the demand processing instruction, including: performing repair processing on the electrical appliance to be controlled according to the maintenance processing instruction; and feeding back to the terminal the repair feedback information after performing the repair processing.
  • the repair feedback information includes at least one of a work order, maintenance personnel contact information, on-site repair time, failure information, and model information.
  • Another aspect of the present application provides a storage medium on which a computer program is stored, and when the program is executed by a processor, the steps of any one of the foregoing methods are implemented.
  • Another aspect of the present application provides a server including a processor, a memory, and a computer program stored on the memory and executable on the processor.
  • the processor executes the program, the steps of any one of the foregoing methods are implemented.
  • a further aspect of the present application provides a server, including the electric appliance control device according to any one of the foregoing.
  • an image of the electrical appliance to be controlled is received by the receiving terminal and a voice control instruction and / or a demand processing instruction for the electrical appliance to be controlled is sent by the user through the terminal;
  • APP appliances managed by the terminal
  • the user controls the appliance through the voice control instruction sent by the voice, which can save the time of finding the function key to be controlled on the control page, realize the rapid control of the appliance, and can also obtain the user's demand for the appliance to be controlled according to the user's demand processing instruction sent by the voice.
  • this application can also respond to the user's needs for the fault information of the controlled appliance, determine the fault information of the controlled appliance based on the collected pictures of the controlled appliance, and feed it back to the user; Need to handle the failure of the control appliance, arrange repairs for the appliances to be controlled, and send the feedback information to the user.
  • FIG. 1 is a schematic flowchart of an electrical appliance control method according to an embodiment of the present application.
  • FIG. 2 is a schematic structural diagram of an interaction relationship between a terminal (using a mobile phone as an example), a server, and an electrical appliance to be controlled according to an embodiment of the present application;
  • FIG. 3 is a schematic flowchart of a specific implementation manner for identifying the electrical appliance to be controlled according to the image according to an embodiment of the present application;
  • FIG. 4 is a schematic structural diagram of an embodiment of an electrical appliance control device provided by the present application.
  • FIG. 5 is a schematic structural diagram of a control unit according to an embodiment of the present application.
  • the present application provides a method for controlling electrical appliances.
  • the electrical appliance control method may be specifically used on a server side.
  • FIG. 1 is a method schematic diagram of an embodiment of an electrical appliance control method provided by the present application. As shown in FIG. 1, according to an embodiment of the present application, the electrical appliance control method includes at least steps S110 and S120.
  • Step S110 receiving an image of the electrical appliance to be controlled sent by the terminal and a user sending a voice instruction to the electrical appliance to be controlled through the terminal.
  • the voice instruction may specifically include a voice control instruction and / or a demand processing instruction, that is, a voice control instruction issued by a user through a voice and / or a demand processing instruction issued by a user through a voice.
  • the voice control instruction is used to control the electric appliance to be controlled.
  • the voice control instruction is used by the user to control the turning on / off of the air conditioner, the operating mode, the wind speed, and the set temperature by issuing a voice.
  • the demand processing instruction is used by the user to issue a user demand for the electrical appliance to be controlled through voice, for example, when a problem occurs in the air conditioner, the user issues a question "What happened to the air conditioner?"
  • FIG. 2 is a schematic diagram of an interaction relationship between a terminal (using a mobile phone as an example), a server, and an appliance to be controlled according to an embodiment of the present application.
  • the communication module of the terminal and the communication module of the appliance to be controlled can be connected to the server and communicate through the Internet, and the communication module of the terminal and the communication module of the appliance to be controlled can also perform wireless communication through WiFi.
  • an APP for controlling appliances is installed on a terminal (for example, a mobile phone).
  • the APP can manage appliances in a user's home, and the user can bind a user account with the appliances to be managed.
  • the user opens the APP installed on the terminal.
  • the APP calls the terminal camera to collect the image of the appliance that the user wants to control, and calls the terminal microphone to collect the voice instructions issued by the user to the appliance.
  • the user points the air conditioner with a mobile phone and speaks the voice instruction.
  • the image of the air conditioner and the user's voice instruction are sent to the server, and the server communicates with the mobile phone through the Internet to receive the image of the air conditioner sent by the user through the mobile phone, and the user's voice instruction to the air conditioner.
  • step S120 the electrical appliance to be controlled is identified according to the image, to control the identified electrical appliance to be controlled according to the voice control instruction, and / or to perform corresponding demand processing according to the demand processing instruction.
  • the electrical appliance to be controlled After receiving the image of the electrical appliance to be controlled sent by the terminal and the user sending a voice instruction to the electrical appliance to be controlled through the terminal, the electrical appliance to be controlled is identified based on the image, so as to identify the pair according to the voice control instruction. Control the electrical appliances to be controlled, and / or perform corresponding demand processing according to the demand processing instruction.
  • FIG. 3 is a schematic flowchart of a specific implementation manner of identifying the electrical appliance to be controlled according to the image according to an embodiment of the present application.
  • the image recognition of the electrical appliance to be controlled specifically includes steps S121, S122, and S123.
  • Step S121 Identify the type and / or model of the electrical appliance to be controlled according to the image.
  • the electrical appliance to be controlled is identified as an air conditioner, and the type of the air conditioner is identified.
  • step S122 a candidate electrical appliance matching the type and / or model is searched for in at least one electrical appliance preset.
  • the preset at least one electrical appliance is an electrical appliance bound to a user account. That is, look for appliances corresponding to the type and / or model among the appliances bound to the user account.
  • the user account can be bound to identification information such as the name and MAC address of the appliance under management.
  • Step S123 Determine the electric appliance to be controlled from the candidate electric appliances that match the category and / or model.
  • the identification information of the two or more alternative electrical appliances found is sent to the terminal; According to the identification information, the terminal communicates with the two or more alternative electrical appliances that are found, and determines the electrical appliances to be controlled among the two or more alternative electrical appliances that are found according to the strength of the communication signal. . Specifically, according to the strength of the communication signal, the candidate appliance having a stronger communication signal strength with the terminal among the candidate appliances is determined as the appliance to be controlled, or according to two or more of the candidate appliances and The signal strength of the terminal determines the distance between two or more of the candidate appliances and the terminal, and the candidate appliance with a short distance from the terminal is determined as the appliance to be controlled.
  • the electrical appliance to be controlled is an air conditioner
  • the mobile phone and the two air conditioners communicate separately, and the RSSI of the communication signal strength between each air conditioner and the terminal is calculated. Strong or weak, determine the RSSI of the communication signal strength with the mobile phone in the two air conditioners as the air conditioner to be controlled, or calculate the RSSI of each air conditioner and the terminal based on the calculated RSSI of the communication signal strength between each air conditioner and the terminal. The distance is determined as an air conditioner to be controlled with an air conditioner having a short distance from the terminal.
  • the identified electrical appliances to be controlled are controlled according to the voice control instruction, and / or corresponding demand processing is performed according to the demand processing instructions.
  • controlling the identified appliances to be controlled according to the voice control instruction may include: identifying the voice control instructions to generate corresponding appliance control instructions; and sending the appliances to the appliances to be controlled A control instruction, so that the electrical appliance to be controlled performs a corresponding operation according to the electrical appliance control instruction.
  • the electrical appliances in the user's home can be configured with communication modules, such as WiFi, Bluetooth, NB-IoT, etc. Electrical appliances can use the communication modules to achieve networking and connect to the server. As shown in FIG. 2, the server may be connected to the electrical appliance to be controlled through the Internet, so as to send the electrical appliance control instruction to the electrical appliance communication module to be controlled, and the main control module of the electrical appliance to be controlled performs corresponding operations according to the control instruction received by the communication module.
  • the voice control instruction issued by the user is "turn on the air conditioner”
  • the voice control instruction is generated to correspondingly control the electric appliance of the air conditioner to "turn on”
  • the control instruction of the "turn on” is identified and determined to be controlled.
  • the appliance sends the air conditioner, and the air conditioner performs the startup operation.
  • the demand processing instruction includes a status feedback instruction.
  • Performing corresponding demand processing according to the demand processing instruction may specifically include: performing voice recognition on the status feedback instruction to identify a type of status information that needs to be fed back; obtaining the type of the electrical appliance to be controlled according to the type State information of the electronic device; feedback the obtained type of state information of the electrical appliance to be controlled to the terminal.
  • the type of the status information includes fault information; for example, the user inquires “how is the air conditioner?” By voice, and performs voice recognition on the status feedback instruction issued by the user through voice, which can identify the fault information that the user needs to feed back the air conditioner.
  • the model and fault code of the electrical appliance to be controlled may be identified according to the image; and determined according to the model and the fault code
  • the failure information of the electrical appliances to be controlled For example, if the air conditioner fails, the display part such as the display screen will display the fault code.
  • the server finds the model of the air conditioner through the picture sent by the terminal and identifies the fault code currently displayed on the air conditioner display.
  • fault information of the electrical appliance to be controlled may be obtained by communicating with the electrical appliance to be controlled.
  • an electrical appliance to be controlled such as an air conditioner
  • the server communicates with the air conditioner through the Internet to obtain fault information of the air conditioner.
  • the demand processing instruction includes: a maintenance processing instruction.
  • Performing corresponding demand processing according to the demand processing instruction includes: performing repair processing on the electrical appliance to be controlled according to the repair processing instruction; and feeding back to the terminal the repair feedback information after performing the repair processing.
  • the user views the current fault information of the air conditioner fed back by the server through a mobile phone (APP), and sends a maintenance processing instruction "schedule me for maintenance! By voice, the user can perform voice recognition on the maintenance processing instruction issued by the user.
  • the air conditioner is reported for repair in the background, and the feedback information for the repair is reported to the mobile phone.
  • the repair feedback information may include, for example, a work order, maintenance personnel contact time, on-site repair time, and fault information At least one of the model information.
  • the present application also provides an electric appliance control device, which can be specifically used for a server.
  • FIG. 4 is a schematic structural diagram of an embodiment of an electrical appliance control device provided by the present application. As shown in FIG. 4, the electric appliance control device 100 includes a receiving unit 110 and a control unit 120.
  • the receiving unit 110 is configured to receive an image of an electrical appliance to be controlled sent by a terminal, and a user sends a voice instruction to the electrical appliance to be controlled through the terminal;
  • the voice instruction includes a voice control instruction and / or a demand processing instruction;
  • the control unit 120 Configured to identify the electrical appliance to be controlled according to the image, to control the identified electrical appliance to be controlled according to the voice control instruction, and / or to perform corresponding demand processing according to the demand processing instruction.
  • the voice instruction may specifically include a voice control instruction and / or a demand processing instruction, that is, a voice control instruction issued by a user through a voice and / or a demand processing instruction issued by a user through a voice.
  • the voice control instruction is used to control the electric appliance to be controlled.
  • the voice control instruction is used by the user to control the turning on / off of the air conditioner, the operating mode, the wind speed, and the set temperature by issuing a voice.
  • the demand processing instruction is used by the user to issue a user demand for the electrical appliance to be controlled through voice, for example, when a problem occurs in the air conditioner, the user issues a question "What happened to the air conditioner?"
  • FIG. 2 is a schematic diagram of an interaction relationship between a terminal (using a mobile phone as an example), a server, and an appliance to be controlled according to an embodiment of the present application.
  • the communication module of the terminal and the communication module of the appliance to be controlled can be connected to the server and communicate through the Internet, and the communication module of the terminal and the communication module of the appliance to be controlled can also perform wireless communication through WiFi.
  • an APP for controlling appliances is installed on a terminal (for example, a mobile phone).
  • the APP can manage appliances in a user's home, and the user can bind a user account with the appliances to be managed.
  • the user opens the APP installed on the terminal.
  • the APP calls the terminal camera to collect the image of the appliance that the user wants to control, and calls the terminal microphone to collect the voice instructions issued by the user to the appliance.
  • the user points the air conditioner with a mobile phone and speaks the voice instruction.
  • the terminal will collect the The image of the air conditioner and the user's voice instruction are sent to the server, and the receiving unit 110 receives the image of the air conditioner sent by the user through the mobile phone, and the voice instruction of the air conditioner issued by the user.
  • the control unit 120 After receiving the image of the electrical appliance to be controlled sent by the terminal and the user sending a voice instruction to the electrical appliance to be controlled through the terminal, the control unit 120 identifies the electrical appliance to be controlled based on the image, so as to control the instruction according to the voice Control the identified appliances to be controlled, and / or perform corresponding demand processing according to the demand processing instruction.
  • FIG. 5 is a schematic structural diagram of a specific implementation manner of a control unit according to an embodiment of the present application.
  • the control unit 120 includes an identification unit 121, a search unit 122, and a determination unit 123.
  • the identification unit 121 is configured to identify the type and / or model of the electrical appliance to be controlled according to the image; and the search unit 122 is configured to find a candidate electrical appliance that matches the type and / or model among at least one preset electrical appliance. ; A determining unit 123 is configured to determine the to-be-controlled electrical appliance from the found candidate electrical appliances that match the type and / or model.
  • the identification unit 121 recognizes that the electrical appliance to be controlled is an air conditioner based on an image of the electrical appliance to be controlled collected by the terminal, and identifies the type of the air conditioner.
  • the preset at least one electrical appliance is an electrical appliance bound to a user account. That is, look for appliances corresponding to the type and / or model among the appliances bound to the user account.
  • the user account can be bound to identification information such as the name and MAC address of the appliance under management.
  • the search unit 122 searches for a candidate electrical appliance matching the type and / or model among at least one preset electrical appliance. That is, an appliance that matches the category and / or model is searched for the appliance that is managed by the user account.
  • the determining unit 123 determines the electrical appliance to be controlled from the searched candidate electrical appliances that match the category and / or model.
  • the searching unit 122 There may be one or more candidate electric appliances matching the type and / or model found by the searching unit 122. If a candidate electrical appliance matching the type and / or model is found, the determining unit 123 determines the found candidate electrical appliance as the electrical appliance to be controlled.
  • the determining unit 123 needs to determine the electrical appliances to be controlled among the two or more candidate electrical appliances found.
  • the identification information of the two or more alternative electrical appliances found is sent to the terminal; According to the identification information, the terminal communicates with the two or more alternative electrical appliances that are found, and determines the electrical appliances to be controlled among the two or more alternative electrical appliances that are found according to the strength of the communication signal. . Specifically, according to the strength of the communication signal, the candidate appliance having a stronger communication signal strength with the terminal among the candidate appliances is determined as the appliance to be controlled, or according to two or more of the candidate appliances and The signal strength of the terminal determines the distance between two or more of the candidate appliances and the terminal, and the candidate appliance with a short distance from the terminal is determined as the appliance to be controlled.
  • the electrical appliance to be controlled is an air conditioner
  • the mobile phone and the two air conditioners communicate separately, and the RSSI of the communication signal strength between each air conditioner and the terminal is calculated. Strong or weak, determine the strong RSSI of the communication signal with the mobile phone in the two air conditioners as the air conditioner to be controlled, or calculate the RSSI of each air conditioner and the terminal based on the calculated RSSI of the signal strength of the communication signal between each air conditioner and the terminal. The distance is determined as an air conditioner to be controlled with an air conditioner having a short distance from the terminal.
  • control unit 130 controls the identified electrical appliances to be controlled according to the voice control instruction, and / or performs corresponding demand processing according to the demand processing instructions.
  • the control unit 130 controlling the identified appliances to be controlled according to the voice control instruction may include: identifying the voice control instructions to generate a corresponding appliance control instruction; and sending to the appliances to be controlled The appliance control instruction, so that the appliance to be controlled performs a corresponding operation according to the appliance control instruction.
  • the electrical appliances in the user's home can be configured with communication modules, such as WiFi, Bluetooth, NB-IoT, etc. Electrical appliances can use the communication modules to achieve networking and connect to the server. As shown in FIG. 2, the server may be connected to the electrical appliance to be controlled through the Internet, so as to send the electrical appliance control instruction to the electrical appliance communication module to be controlled, and the main control module of the electrical appliance to be controlled performs corresponding operations according to the control instruction received by the communication module.
  • the voice control instruction issued by the user is "turn on the air conditioner”
  • the voice control instruction is generated to correspondingly control the electric appliance of the air conditioner to "turn on”
  • the control instruction of the "turn on” is identified and determined to be controlled.
  • the appliance sends the air conditioner, and the air conditioner performs the startup operation.
  • the demand processing instruction includes a status feedback instruction.
  • the control unit 130 performing corresponding demand processing according to the demand processing instruction may specifically include: performing voice recognition on the status feedback instruction to identify a type of status information that needs to be fed back; and acquiring the status of the electrical appliance to be controlled according to the type. The type of status information; and the obtained type of status information of the electrical appliance to be controlled is fed back to the terminal.
  • the type of the status information includes fault information; for example, the user inquires “how is the air conditioner?” By voice, and performs voice recognition on the status feedback instruction issued by the user through voice, which can identify the fault information that the user needs to feed back the air conditioner.
  • the model and fault code of the electrical appliance to be controlled are identified according to the image; Describe the failure information of the electrical appliances to be controlled. For example, if the air conditioner fails, the display part such as the display screen will display the fault code.
  • the server finds the model of the air conditioner through the picture sent by the terminal and identifies the fault code currently displayed on the air conditioner display.
  • the current condition of the air conditioner is determined based on the model and fault code of the air conditioner. Failure, and feedback the current failure information of the air conditioner to the terminal, that is, reply to the current condition of the air conditioner.
  • fault information of the electrical appliance to be controlled may be obtained by communicating with the electrical appliance to be controlled.
  • an electrical appliance to be controlled such as an air conditioner
  • the server communicates with the air conditioner through the Internet to obtain fault information of the air conditioner.
  • the demand processing instruction includes: a maintenance processing instruction.
  • the control unit 130 performs corresponding demand processing according to the demand processing instruction, including: performing repair processing on the electrical appliance to be controlled according to the maintenance processing instruction; and feeding back to the terminal the repair feedback information after performing the repair processing.
  • the user views the current fault information of the air conditioner fed back by the server through a mobile phone (APP), and sends a maintenance processing instruction "schedule me for maintenance! By voice, the user can perform voice recognition on the maintenance processing instruction issued by the user.
  • APP mobile phone
  • the repair feedback information may include, for example, a work order, maintenance personnel contact time, on-site repair time, and fault information. At least one of the model information.
  • This application also provides a storage medium corresponding to the electrical appliance control method, on which a computer program is stored, and when the program is executed by a processor, the steps of any of the foregoing methods are implemented.
  • the application also provides a server corresponding to the electrical appliance control method, including a processor, a memory, and a computer program stored on the memory and executable on the processor.
  • a server corresponding to the electrical appliance control method, including a processor, a memory, and a computer program stored on the memory and executable on the processor.
  • the processor executes the program, any one of the foregoing is implemented. The method steps are described.
  • This application also provides a server corresponding to the electrical appliance control device, including the electrical appliance control device according to any one of the foregoing.
  • an image of the electrical appliance to be controlled is received by the receiving terminal and a voice control instruction and / or a demand processing instruction for the electrical appliance to be controlled is sent by the user through the terminal; Control the electrical appliance to control the identified electrical appliance to be controlled according to the voice control instruction, and / or perform corresponding demand processing according to the demand processing instruction, and the user can directly issue a voice control instruction after collecting the image of the electrical appliance using the terminal
  • APP appliances managed by the terminal
  • this application can be based on
  • the user controls the appliance through the voice control instruction sent by the voice, which can save the time of finding the function key to be controlled on the control page, realize the rapid control of the appliance, and can also obtain the user's needs for the controlled appliance according to the user's demand processing instruction sent by the voice And deal with the needs of users accordingly, and Provide
  • each functional unit may be integrated into one processing unit, or each unit may exist separately physically, or two or more units may be integrated into one unit.
  • the disclosed technical content can be implemented in other ways.
  • the device embodiments described above are only schematic.
  • the division of the unit may be a logical function division.
  • multiple units or components may be combined or may be combined. Integration into another system, or some features can be ignored or not implemented.
  • the displayed or discussed mutual coupling or direct coupling or communication connection may be indirect coupling or communication connection through some interfaces, units or modules, and may be electrical or other forms.
  • the units described as separate components may or may not be physically separated, and the components as the control device may or may not be physical units, that is, may be located in one place, or may be distributed on multiple units. Some or all of the units may be selected according to actual needs to achieve the objective of the solution of this embodiment.
  • the integrated unit is implemented in the form of a software functional unit and sold or used as an independent product, it may be stored in a computer-readable storage medium.
  • the technical solution of the present application is essentially a part that contributes to the existing technology or all or part of the technical solution can be embodied in the form of a software product, which is stored in a storage medium , Including a number of instructions for causing a computer device (which may be a personal computer, a server, or a network device, etc.) to perform all or part of the steps of the method described in the embodiments of the present application.
  • the foregoing storage media include: U disks, Read-Only Memory (ROM), Random Access Memory (RAM), mobile hard disks, magnetic disks, or optical disks, and other media that can store program codes .

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Abstract

本申请提供一种电器控制方法、装置、存储介质及服务器，所述方法包括：接收终端发送的待控电器的图像以及用户通过所述终端发送对所述待控电器的语音指令；所述语音指令，包括语音控制指令和/或需求处理指令；根据所述图像识别所述待控电器，以根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理。本申请提供的方案能够简化用户使用终端操控家电器的步骤。

Description

电器控制方法、装置、存储介质及服务器
相关申请
本申请要求2018年06月26日申请的，申请号为201810669581.6，名称为“一种电器控制方法、装置、存储介质及服务器”的中国专利申请的优先权，在此将其全文引入作为参考。
技术领域
本申请涉及控制领域，尤其涉及一种电器控制方法、装置、存储介质及服务器。
背景技术
目前，智能家电的控制多采用WiFi联网，使用手机APP应用进行控制，同一个APP控制多个不同的家电，多个家电分别对应不同的控制页面。然而，进入APP的步骤较多，且打开APP后需要在该APP控制的多个联网家电中找到所要控制家电，再进入该家电对应的控制界面，在该控制页面找到对应功能按钮进行操控，步骤十分繁琐，用户体验较差。
发明内容
本申请的主要目的在于克服上述现有技术的缺陷，提供一种电器控制方法、装置、存储介质及移动终端，以解决现有技术中进入电器控制页面步骤繁多，无法快速、准确地定位所需要控制的功能的问题。
本申请一方面提供了一种电器控制方法，包括：接收终端发送的待控电器的图像以及用户通过所述终端发送对所述待控电器的语音指令；所述语音指令，包括语音控制指令和/或需求处理指令；根据所述图像识别所述待控电器，以根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理。
可选地，根据所述图像识别所述待控电器，包括：根据所述图像识别所述待控电器的种类和/或型号；在预设的至少一台电器中查找与所述种类和/或型号匹配的备选电器；从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器。
可选地，从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器，包括：若查找到一台与所述种类和/或型号匹配的备选电器，则将查找到的一台所述备选电器确定为所述待控电器。
可选地，从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器，包括：若查找到两台以上与所述种类和/或型号匹配的备选电器，则向所述终端发送查找到的两台以上所述备选电器的识别信息；接收所述终端返回的从所述查找到的两台以上所述备选电器中选择一台目标电器的选择信息；根据所述选择信息将所述目标电器确定为所述待控电器；和/或，若查找到两台以上与所述种类和/或型号匹配的备选电器，则向所述终端发送查找到的两台以上所述备选电器的识别信息；由所述终端根据所述识别信息分别与查找到的两台以上所述备选电器进行通信，并根据通信信号的强度确定查找到的两台以上所述备选电器中的所述待控电器。
可选地，根据所述语音控制指令对识别出的所述待控电器进行控制，包括：对所述语音控制指令进行识别，以生成相应的电器控制指令；向所述待控电器发送所述电器控制指令，以使所述待控电器根据所述电器控制指令执行相应操作。
可选地，所述需求处理指令，包括：状态反馈指令。根据所述需求处理指令进行相应的需求处理，包括：对所述状态反馈指令进行语音识别，以识别出需要反馈的状态信息的类型；根据所述类型获取所述待控电器的所述类型的状态信息；向所述终端反馈获取到的所述待控电器的所述类型的状态信息。
可选地，所述状态信息的类型包括故障信息。当识别出需要反馈的状态信息的类型为故障信息时，根据所述类型获取所述待控电器的所述类型的状态信息，包括：根据所述图像识别所述待控电器的型号和故障代码；根据所述型号和所述故障代码确定所述待控电器的故障信息；和/或，通过与所述待控电器进行通信，获取所述待控电器的故障信息。
可选地，所述需求处理指令，包括：维修处理指令。根据所述需求处理指令进行相应的需求处理，包括：根据所述维修处理指令对所述待控电器进行报修处理；向所述终端反馈进行所述报修处理后的报修反馈信息。所述报修反馈信息，包括：派工单、维修人员联系方式、上门维修时间、故障信息、机型信息中的至少之一。
本申请另一方面提供了一种电器控制装置，包括：接收单元和控制单元。所述接收单元用于接收终端发送的待控电器的图像以及用户通过所述终端发送对所述待控电器的语音指令；所述语音指令，包括语音控制指令和/或需求处理指令。所述控制单元用于根据所述图像识别所述待控电器，以根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理。
可选地，所述控制单元，包括：识别单元，用于根据所述图像识别所述待控电器的种类和/或型号；查找单元，用于在预设的至少一台电器中查找与所述种类和/或型号匹配的备选电器；确定单元，用于从查找到的与所述种类和/或型号匹配的备选电器中确定所述待 控电器。
可选地，所述确定单元，从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器，包括：若查找到一台与所述种类和/或型号匹配的备选电器，则将查找到的一台所述备选电器确定为所述待控电器。
可选地，所述确定单元，从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器，包括：若查找到两台以上与所述种类和/或型号匹配的备选电器，则向所述终端发送查找到的两台以上所述备选电器的识别信息；接收所述终端返回的从所述查找到的两台以上所述备选电器中选择一台目标电器的选择信息；根据所述选择信息将所述目标电器确定为所述待控电器；和/或，若查找到两台以上与所述种类和/或型号匹配的备选电器，则向所述终端发送查找到的两台以上所述备选电器的识别信息；由所述终端根据所述识别信息分别与查找到的两台以上所述备选电器进行通信，并根据通信信号的强度确定查找到的两台以上所述备选电器中的所述待控电器。
可选地，所述控制单元，根据所述语音控制指令对识别出的所述待控电器进行控制，包括：对所述语音控制指令进行识别，以生成相应的电器控制指令；向所述待控电器发送所述电器控制指令，以使所述待控电器根据所述电器控制指令执行相应操作。
可选地，所述需求处理指令，包括：状态反馈指令。所述控制单元，根据所述需求处理指令进行相应的需求处理，包括：对所述状态反馈指令进行语音识别，以识别出需要反馈的状态信息的类型；根据所述类型获取所述待控电器的所述类型的状态信息；以及向所述终端反馈获取到的所述待控电器的所述类型的状态信息。
可选地，所述状态信息的类型包括故障信息；当识别出需要反馈的状态信息的类型为故障信息时，所述控制单元，根据所述类型获取所述待控电器的所述类型的状态信息，包括：根据所述图像识别所述待控电器的型号和故障代码；根据所述型号和所述故障代码确定所述待控电器的故障信息；和/或，通过与所述待控电器进行通信，获取所述待控电器的故障信息。
可选地，所述需求处理指令，包括：维修处理指令。所述控制单元，根据所述需求处理指令进行相应的需求处理，包括：根据所述维修处理指令对所述待控电器进行报修处理；向所述终端反馈进行所述报修处理后的报修反馈信息。所述报修反馈信息，包括：派工单、维修人员联系方式、上门维修时间、故障信息、机型信息中的至少之一。
本申请又一方面提供了一种存储介质，其上存储有计算机程序，所述程序被处理器执行时实现前述任一所述方法的步骤。
本申请再一方面提供了一种服务器，包括处理器、存储器以及存储在存储器上可在处 理器上运行的计算机程序，所述处理器执行所述程序时实现前述任一所述方法的步骤。
本申请再一方面提供了一种服务器，包括前述任一所述的电器控制装置。
根据本申请的技术方案，通过接收终端发送的待控电器的图像以及用户通过所述终端发送对所述待控电器的语音控制指令和/或需求处理指令；并根据所述图像识别所述待控电器，以根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理，用户使用终端采集电器图像后可以直接发出语音控制指令对所要控制的电器进行控制，不需要在终端(APP)管理的多台家电中寻找所要控制的电器，再进入相应的电器控制页面，能够简化用户使用终端操控家电的步骤；并且本申请能够根据用户通过语音发送的语音控制指令控制电器，能够节省在控制页面查找所需控制的功能按键的时间，实现快速控制电器，还能够根据用户的通过语音发送的需求处理指令获取用户对待控电器的需求，并对用户的需求进行相应处理，及时向用户进行处理后的信息反馈；进一步地，本申请还能够响应用户对待控电器故障信息的需求，根据采集的待控电器的图片确定待控电器的故障信息，反馈给用户；根据用户对待控电器故障进行处理的需求，为待控电器安排报修，并将报修反馈信息发送给用户。
附图说明
为了更清楚地说明本申请实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本申请的实施例，对于本领域普通技术人员来讲，在不付出创造性劳动的前提下，还可以根据公开的附图获得其他的附图。
图1是本申请一实施例的电器控制方法的流程示意图；
图2是根据本申请实施例的终端(以手机为例)、服务器与待控电器的交互关系的结构示意图；
图3是根据本申请实施例的根据所述图像识别所述待控电器的一种具体实施方式的流程示意图；
图4是本申请提供的电器控制装置的一实施例的结构示意图；
图5是根据本申请一实施例的控制单元的结构示意图。
具体实施方式
下面将结合本申请实施例中的附图，对本申请实施例中的技术方案进行清楚、完整地描述，显然，所描述的实施例仅仅是本申请一部分实施例，而不是全部的实施例。基于本 申请中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其他实施例，都属于本申请保护的范围。
需要说明的是，本申请的说明书和权利要求书及上述附图中的术语“第一”、“第二”等是用于区别类似的对象，而不必用于描述特定的顺序或先后次序。应该理解这样使用的数据在适当情况下可以互换，以便这里描述的本申请的实施例能够以除了在这里图示或描述的那些以外的顺序实施。此外，术语“包括”和“具有”以及他们的任何变形，意图在于覆盖不排他的包含，例如，包含了一系列步骤或单元的过程、方法、系统、产品或设备不必限于清楚地列出的那些步骤或单元，而是可包括没有清楚地列出的或对于这些过程、方法、产品或设备固有的其它步骤或单元。
本申请提供一种电器控制方法。所述电器控制方法具体可以用于服务器端。
图1是本申请提供的电器控制方法的一实施例的方法示意图。如图1所示，根据本申请的一个实施例，所述电器控制方法至少包括步骤S110和步骤S120。
步骤S110，接收终端发送的待控电器的图像以及用户通过所述终端发送对所述待控电器的语音指令。
所述语音指令具体可以包括语音控制指令和/或需求处理指令，即用户通过语音发出的语音控制指令和/或用户通过语音发出的需求处理指令。所述语音控制指令用于控制待控电器，例如待控电器为空调时，所述语音控制指令用于用户通过发出语音控制空调开关机、运行模式、风速、设定温度调节等。所述需求处理指令用于用户通过语音发出针对待控电器的用户需求，例如，空调出现问题时，用户发出“空调怎么了？”的询问等。
图2是根据本申请实施例的终端(以手机为例)、服务器与待控电器的交互关系示意图。其中终端的通信模块和待控电器的通信模块能够通过互联网与服务器连接并进行通信，终端的通信模块与待控电器的通信模块还可以通过WiFi进行无线通信。具体地，终端(例如手机)上安装用于控制电器的APP，该APP可以对用户家庭中的电器进行管理，用户可以将用户账号与所需管理的电器进行绑定；用户打开终端安装的APP后，该APP调用终端摄像头采集用户想要控制的电器的图像，并调用终端麦克风采集用户发出的对该电器的语音指令，例如用户用手机对准空调，并说出语音指令，终端将采集的空调图像和用户的语音指令发送给服务器，服务器通过互联网与手机通信接收用户通过手机发送的空调的图像，以及用户发出的对空调的语音指令。
步骤S120，根据所述图像识别所述待控电器，以根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理。
在接收到终端发送的待控电器的图像以及用户通过所述终端发送对所述待控电器的 语音指令后，根据所述图像识别所述待控电器，以根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理。
图3是根据本申请实施例的根据所述图像识别所述待控电器的一种具体实施方式的流程示意图。如图3所示，在一种具体实施方式中，感觉所述图像识别所述待控电器具体包括步骤S121、步骤S122和步骤S123。
步骤S121，根据所述图像识别所述待控电器的种类和/或型号。
例如，根据终端采集的待控电器的图像识别出待控电器为空调，并识别出空调的型号。
步骤S122，在预设的至少一台电器中查找与所述种类和/或型号匹配的备选电器。
所述预设的至少一台电器即为用户账号绑定的电器。即，查找用户账号绑定的电器中与该种类和/或型号对应电器。具体而言，可以将用户账号与所管理的电器的名称、MAC地址等识别信息绑定。
步骤S123，从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器。
具体地，查找到的与所述种类和/或型号匹配的备选电器可能一台或者两台以上。若查找到一台与所述种类和/或型号匹配的备选电器，则将查找到的一台所述备选电器确定为所述待控电器。若查找到两台以上与所述种类和/或型号匹配的备选电器，则需要在查找到的两台以上所述备选电器中确定所述待控电器。在一种具体实施方式中，若查找到两台以上与所述种类和/或型号匹配的备选电器，则向所述终端发送查找到的两台以上所述备选电器的识别信息；接收所述终端返回的从所述查找到的两台以上所述备选电器中选择一台目标电器的选择信息；根据所述选择信息将所述目标电器确定为所述待控电器。也就是说，将查找到的两台以上备选电器的识别信息发送给终端，由用户在终端上在该两台以上备选电器中选择一台作为待控电器。
在另一种具体实施方式中，若查找到两台以上与所述种类和/或型号匹配的备选电器，则向所述终端发送查找到的两台以上所述备选电器的识别信息；由所述终端根据所述识别信息分别与查找到的两台以上所述备选电器进行通信，并根据通信信号的强度确定查找到的两台以上所述备选电器中的所述待控电器。具体而言，根据通信信号的强度，将所述备选电器中与所述终端的通信信号强度较强的备选电器确定为所述待控电器，或者根据两台以上所述备选电器与所述终端的信号强度确定两台以上所述备选电器与所述终端的距离，将与所述终端距离较短的备选电器确定为所述待控电器。例如，识别出待控电器为空调，而用户家庭中的空调有两台，则手机与两台空调分别进行通信，计算每个空调与所述终端间的通信信号强度RSSI，根据通信信号强度的强弱，将两台空调中与手机的通信信号强度RSSI较强的确定为待控空调，或者根据计算的每个空调与所述终端间的通信信号强度RSSI 计算每台空调与所述终端的距离，将与所述终端的距离较短的空调确定为待控空调。
在识别出待控电器后，根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理。
具体地，根据所述语音控制指令对识别出的所述待控电器进行控制可以包括：对所述语音控制指令进行识别，以生成相应的电器控制指令；向所述待控电器发送所述电器控制指令，以使所述待控电器根据所述电器控制指令执行相应操作。用户家中的电器可以配置通信模块，例如WiFi、蓝牙、NB-IoT等，电器可以利用通信模块实现联网，并与服务器连接。如图2所示，服务器可以通过互联网与待控电器连接，从而向待控电器通信模块发送所述电器控制指令，待控电器的主控模块根据通信模块接收的控制指令执行相应操作。
例如，识别出用户发出的语音控制指令为“打开空调”，则将该语音控制指令生成相应的对空调的电器控制指令“开机”，将该“开机”的控制指令向已经识别确定的待控电器空调发送，由空调执行开机操作。
在一种具体实施方式中，所述需求处理指令包括：状态反馈指令。根据所述需求处理指令进行相应的需求处理具体可以包括：对所述状态反馈指令进行语音识别，以识别出需要反馈的状态信息的类型；根据所述类型获取所述待控电器的所述类型的状态信息；向所述终端反馈获取到的所述待控电器的所述类型的状态信息。
具体地，所述状态信息的类型包括故障信息；例如，用户通过语音询问“空调怎么了？”，对用户通过语音发出的该状态反馈指令进行语音识别，可以识别出用户需要反馈空调的故障信息。当识别出需要反馈的状态信息的类型为故障信息时，在一种具体实施方式中，可以根据所述图像识别所述待控电器的型号和故障代码；根据所述型号和所述故障代码确定所述待控电器的故障信息。例如，空调出现故障，其显示部分例如显示屏会显示故障代码，服务器通过终端发送的图片查找到空调的型号并识别空调显示屏当前显示的故障代码，根据空调的型号和故障代码确定空调当前的故障，并向终端反馈空调当前的故障信息，即答复空调目前状况。在另一种具体实施方式中，可以通过与所述待控电器进行通信，获取所述待控电器的故障信息。例如，待控电器例如空调通过WiFi方式连接互联网从而与服务器连接，在服务器端通过互联网与该空调通信获取该空调的故障信息。
在另一种具体实施方式中，所述需求处理指令包括：维修处理指令。根据所述需求处理指令进行相应的需求处理，包括：根据所述维修处理指令对所述待控电器进行报修处理；向所述终端反馈进行所述报修处理后的报修反馈信息。例如，用户通过手机(APP)查看到服务器反馈的空调当前的故障信息后，通过语音发送维修处理指令“给我安排维修！”，则对用户通过语音发出的该维修处理指令进行语音识别，可以识别出用户需要给空调安排 维修，则后台对该空调进行报修处理，并向手机反馈报修反馈信息，所述报修反馈信息例如可以包括：派工单、维修人员联系方式、上门维修时间、故障信息、机型信息中的至少之一。
本申请还提供一种电器控制装置，所述电器控制装置具体可以用于服务器端。
图4是本申请提供的电器控制装置的一实施例的结构示意图。如图4所示，所述电器控制装置100包括：接收单元110和控制单元120。
接收单元110用于接收终端发送的待控电器的图像以及用户通过所述终端发送对所述待控电器的语音指令；所述语音指令，包括语音控制指令和/或需求处理指令；控制单元120用于根据所述图像识别所述待控电器，以根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理。
所述语音指令具体可以包括语音控制指令和/或需求处理指令，即用户通过语音发出的语音控制指令和/或用户通过语音发出的需求处理指令。所述语音控制指令用于控制待控电器，例如待控电器为空调时，所述语音控制指令用于用户通过发出语音控制空调开关机、运行模式、风速、设定温度调节等。所述需求处理指令用于用户通过语音发出针对待控电器的用户需求，例如，空调出现问题时，用户发出“空调怎么了？”的询问等。
图2是根据本申请实施例的终端(以手机为例)、服务器与待控电器的交互关系示意图。其中终端的通信模块和待控电器的通信模块能够通过互联网与服务器连接并进行通信，终端的通信模块与待控电器的通信模块还可以通过WiFi进行无线通信。具体地，终端(例如手机)上安装用于控制电器的APP，该APP可以对用户家庭中的电器进行管理，用户可以将用户账号与所需管理的电器进行绑定；用户打开终端安装的APP后，该APP调用终端摄像头采集用户想要控制的电器的图像，并调用终端麦克风采集用户发出的对该电器的语音指令，例如用户用手机对准空调，并说出语音指令，终端将采集的空调图像和用户的语音指令发送给服务器，接收单元110接收用户通过手机发送的空调的图像，以及用户发出的对空调的语音指令。
控制单元120在接收到终端发送的待控电器的图像以及用户通过所述终端发送对所述待控电器的语音指令后，根据所述图像识别所述待控电器，以根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理。
图5是根据本申请实施例的控制单元的一种具体实施方式的结构示意图。如图5所示，在一种具体实施方式中，所述控制单元120包括识别单元121、查找单元122和确定单元123。
识别单元121用于根据所述图像识别所述待控电器的种类和/或型号；查找单元122用 于在预设的至少一台电器中查找与所述种类和/或型号匹配的备选电器；确定单元123用于从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器。
例如，所述识别单元121根据终端采集的待控电器的图像识别出待控电器为空调，并识别出空调的型号。所述预设的至少一台电器即为用户账号绑定的电器。即，查找用户账号绑定的电器中与该种类和/或型号对应电器。具体而言，可以将用户账号与所管理的电器的名称、MAC地址等识别信息绑定。所述查找单元122在预设的至少一台电器中查找与所述种类和/或型号匹配的备选电器。即，在用户账号绑定的其所管理的电器中查找与该种类和/或型号匹配的电器。
所述确定单元123从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器。
所述查找单元122查找到的与所述种类和/或型号匹配的备选电器可能一台或者两台以上。若查找到一台与所述种类和/或型号匹配的备选电器，则所述确定单元123将查找到的一台所述备选电器确定为所述待控电器。
若查找到两台以上与所述种类和/或型号匹配的备选电器，则确定单元123需要在查找到的两台以上所述备选电器中确定所述待控电器。
在一种具体实施方式中，若查找到两台以上与所述种类和/或型号匹配的备选电器，则向所述终端发送查找到的两台以上所述备选电器的识别信息；接收所述终端返回的从所述查找到的两台以上所述备选电器中选择一台目标电器的选择信息；根据所述选择信息将所述目标电器确定为所述待控电器。也就是说，将查找到的两台以上备选电器的识别信息发送给终端，由用户在终端上在该两台以上备选电器中选择一台作为待控电器。
在另一种具体实施方式中，若查找到两台以上与所述种类和/或型号匹配的备选电器，则向所述终端发送查找到的两台以上所述备选电器的识别信息；由所述终端根据所述识别信息分别与查找到的两台以上所述备选电器进行通信，并根据通信信号的强度确定查找到的两台以上所述备选电器中的所述待控电器。具体而言，根据通信信号的强度，将所述备选电器中与所述终端的通信信号强度较强的备选电器确定为所述待控电器，或者根据两台以上所述备选电器与所述终端的信号强度确定两台以上所述备选电器与所述终端的距离，将与所述终端距离较短的备选电器确定为所述待控电器。例如，识别出待控电器为空调，而用户家庭中的空调有两台，则手机与两台空调分别进行通信，计算每个空调与所述终端间的通信信号强度RSSI，根据通信信号强度的强弱，将两台空调中与手机的通信信号强度RSSI较强的确定为待控空调，或者根据计算的每个空调与所述终端间的通信信号强度RSSI计算每台空调与所述终端的距离，将与所述终端的距离较短的空调确定为待控空调。
在识别出待控电器后，控制单元130根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理。
具体地，控制单元130根据所述语音控制指令对识别出的所述待控电器进行控制可以包括：对所述语音控制指令进行识别，以生成相应的电器控制指令；向所述待控电器发送所述电器控制指令，以使所述待控电器根据所述电器控制指令执行相应操作。用户家中的电器可以配置通信模块，例如WiFi、蓝牙、NB-IoT等，电器可以利用通信模块实现联网，并与服务器连接。如图2所示，服务器可以通过互联网与待控电器连接，从而向待控电器通信模块发送所述电器控制指令，待控电器的主控模块根据通信模块接收的控制指令执行相应操作。
例如，识别出用户发出的语音控制指令为“打开空调”，则将该语音控制指令生成相应的对空调的电器控制指令“开机”，将该“开机”的控制指令向已经识别确定的待控电器空调发送，由空调执行开机操作。
在一种具体实施方式中，所述需求处理指令包括：状态反馈指令。控制单元130根据所述需求处理指令进行相应的需求处理具体可以包括：对所述状态反馈指令进行语音识别，以识别出需要反馈的状态信息的类型；根据所述类型获取所述待控电器的所述类型的状态信息；向所述终端反馈获取到的所述待控电器的所述类型的状态信息。
具体地，所述状态信息的类型包括故障信息；例如，用户通过语音询问“空调怎么了？”，对用户通过语音发出的该状态反馈指令进行语音识别，可以识别出用户需要反馈空调的故障信息。当识别出需要反馈的状态信息的类型为故障信息时，在一种具体实施方式中，根据所述图像识别所述待控电器的型号和故障代码；根据所述型号和所述故障代码确定所述待控电器的故障信息。例如，空调出现故障，其显示部分例如显示屏会显示故障代码，服务器通过终端发送的图片查找到空调的型号并识别空调显示屏当前显示的故障代码，根据空调的型号和故障代码确定空调当前的故障，并向终端反馈空调当前的故障信息，即答复空调目前状况。在另一种具体实施方式中，可以通过与所述待控电器进行通信，获取所述待控电器的故障信息。例如，待控电器例如空调通过WiFi方式连接互联网从而与服务器连接，在服务器端通过互联网与该空调通信获取该空调的故障信息。
在另一种具体实施方式中，所述需求处理指令包括：维修处理指令。控制单元130根据所述需求处理指令进行相应的需求处理，包括：根据所述维修处理指令对所述待控电器进行报修处理；向所述终端反馈进行所述报修处理后的报修反馈信息。例如，用户通过手机(APP)查看到服务器反馈的空调当前的故障信息后，通过语音发送维修处理指令“给我安排维修！”，则对用户通过语音发出的该维修处理指令进行语音识别，可以识别出用户 需要给空调安排维修，则后台对该空调进行报修处理，并向手机反馈报修反馈信息，所述报修反馈信息例如可以包括：派工单、维修人员联系方式、上门维修时间、故障信息、机型信息中的至少之一。
本申请还提供对应于所述电器控制方法的一种存储介质，其上存储有计算机程序，所述程序被处理器执行时实现前述任一所述方法的步骤。
本申请还提供对应于所述电器控制方法的一种服务器，包括处理器、存储器以及存储在存储器上可在处理器上运行的计算机程序，所述处理器执行所述程序时实现前述任一所述方法的步骤。
本申请还提供对应于所述电器控制装置的一种服务器，包括前述任一所述的电器控制装置。
根据本申请的技术方案，通过接收终端发送的待控电器的图像以及用户通过所述终端发送对所述待控电器的语音控制指令和/或需求处理指令；并根据所述图像识别所述待控电器，以根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理，用户使用终端采集电器图像后可以直接发出语音控制指令对所要控制的电器进行控制，不需要在终端(APP)管理的多台家电中寻找所要控制的电器，再进入相应的电器控制页面，能够简化用户使用终端操控家电的步骤；并且本申请能够根据用户通过语音发送的语音控制指令控制电器，能够节省在控制页面查找所需控制的功能按键的时间，实现快速控制电器，还能够根据用户的通过语音发送的需求处理指令获取用户对待控电器的需求，并对用户的需求进行相应处理，及时向用户进行处理后的信息反馈；进一步地，本申请还能够响应用户对待控电器故障信息的需求，根据采集的待控电器的图片确定待控电器的故障信息，反馈给用户；根据用户对待控电器故障进行处理的需求，为待控电器安排报修，并将报修反馈信息发送给用户。
本文中所描述的功能可在硬件、由处理器执行的软件、固件或其任何组合中实施。如果在由处理器执行的软件中实施，那么可将功能作为一或多个指令或代码存储于计算机可读媒体上或经由计算机可读媒体予以传输。其它实例及实施方案在本申请及所附权利要求书的范围及精神内。举例来说，归因于软件的性质，上文所描述的功能可使用由处理器、硬件、固件、硬连线或这些中的任何者的组合执行的软件实施。此外，各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。
在本申请所提供的几个实施例中，应该理解到，所揭露的技术内容，可通过其它的方式实现。其中，以上所描述的装置实施例仅仅是示意性的，例如所述单元的划分，可以为 一种逻辑功能划分，实际实现时可以有另外的划分方式，例如多个单元或组件可以结合或者可以集成到另一个系统，或一些特征可以忽略，或不执行。另一点，所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口，单元或模块的间接耦合或通信连接，可以是电性或其它的形式。
所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为控制装置的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。
所述集成的单元如果以软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。基于这样的理解，本申请的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的全部或部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质中，包括若干指令用以使得一台计算机设备(可为个人计算机、服务器或者网络设备等)执行本申请各个实施例所述方法的全部或部分步骤。而前述的存储介质包括：U盘、只读存储器(ROM，Read-Only Memory)、随机存取存储器(RAM，Random Access Memory)、移动硬盘、磁碟或者光盘等各种可以存储程序代码的介质。
本说明书中各个实施例采用递进的方式描述，每个实施例重点说明的都是与其他实施例的不同之处，各个实施例之间相同相似部分互相参见即可。
对所公开的实施例的上述说明，使本领域专业技术人员能够实现或使用本申请。对这些实施例的多种修改对本领域的专业技术人员来说将是显而易见的，本文中所定义的一般原理可以在不脱离本申请的精神或范围的情况下，在其它实施例中实现。因此，本申请将不会被限制于本文所示的这些实施例，而是要符合与本文所公开的原理和新颖特点相一致的最宽的范围。

Claims (19)

  1. 一种电器控制方法，其特征在于，包括：
    接收终端发送的待控电器的图像以及用户通过所述终端发送对所述待控电器的语音指令，所述语音指令包括语音控制指令和/或需求处理指令；以及
    根据所述图像识别所述待控电器，以根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理。
  2. 根据权利要求1所述的方法，其特征在于，根据所述图像识别所述待控电器，包括：
    根据所述图像识别所述待控电器的种类和/或型号；
    在预设的至少一台电器中查找与所述种类和/或型号匹配的备选电器；以及
    从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器。
  3. 根据权利要求2所述的方法，其特征在于，从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器，包括：
    若查找到一台与所述种类和/或型号匹配的备选电器，则将查找到的一台所述备选电器确定为所述待控电器。
  4. 根据权利要求2或3所述的方法，其特征在于，从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器，包括：
    若查找到两台以上与所述种类和/或型号匹配的备选电器，则向所述终端发送查找到的两台以上所述备选电器的识别信息；
    接收所述终端返回的从所述查找到的两台以上所述备选电器中选择一台目标电器的选择信息；以及
    根据所述选择信息将所述目标电器确定为所述待控电器；
    和/或，
    若查找到两台以上与所述种类和/或型号匹配的备选电器，则向所述终端发送查找到的两台以上所述备选电器的识别信息；以及
    由所述终端根据所述识别信息分别与查找到的两台以上所述备选电器进行通信，并根据通信信号的强度确定查找到的两台以上所述备选电器中的所述待控电器。
  5. 根据权利要求1-4任一项所述的方法，其特征在于，根据所述语音控制指令对识别出的所述待控电器进行控制，包括：
    对所述语音控制指令进行识别，以生成相应的电器控制指令；以及
    向所述待控电器发送所述电器控制指令，以使所述待控电器根据所述电器控制指令执行相应操作。
  6. 根据权利要求1-5任一项所述的方法，其特征在于，所述需求处理指令，包括：状态反馈指令；
    根据所述需求处理指令进行相应的需求处理，包括：
    对所述状态反馈指令进行语音识别，以识别出需要反馈的状态信息的类型；
    根据所述类型获取所述待控电器的所述类型的状态信息；以及
    向所述终端反馈获取到的所述待控电器的所述类型的状态信息。
  7. 根据权利要求6所述的方法，其特征在于，所述状态信息的类型包括故障信息；
    当识别出需要反馈的状态信息的类型为故障信息时，
    根据所述类型获取所述待控电器的所述类型的状态信息，包括：
    根据所述图像识别所述待控电器的型号和故障代码；以及
    根据所述型号和所述故障代码确定所述待控电器的故障信息；
    和/或，
    根据所述类型获取所述待控电器的所述类型的状态信息，包括：
    通过与所述待控电器进行通信，获取所述待控电器的故障信息。
  8. 根据权利要求1-7任一项所述的方法，其特征在于，所述需求处理指令，包括：维修处理指令；
    根据所述需求处理指令进行相应的需求处理，包括：
    根据所述维修处理指令对所述待控电器进行报修处理；以及
    向所述终端反馈进行所述报修处理后的报修反馈信息，
    所述报修反馈信息，包括：派工单、维修人员联系方式、上门维修时间、故障信息和机型信息中的至少之一。
  9. 一种电器控制装置，其特征在于，包括：
    接收单元，用于接收终端发送的待控电器的图像以及用户通过所述终端发送对所述待控电器的语音指令；所述语音指令，包括语音控制指令和/或需求处理指令；以及
    控制单元，用于根据所述图像识别所述待控电器，以根据所述语音控制指令对识别出的所述待控电器进行控制，和/或根据所述需求处理指令进行相应的需求处理。
  10. 根据权利要求9所述的装置，其特征在于，所述控制单元，包括：
    识别单元，用于根据所述图像识别所述待控电器的种类和/或型号；
    查找单元，用于在预设的至少一台电器中查找与所述种类和/或型号匹配的备选电器； 以及
    确定单元，用于从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器。
  11. 根据权利要求10所述的装置，其特征在于，所述确定单元，从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器，包括：
    若查找到一台与所述种类和/或型号匹配的备选电器，则将查找到的一台所述备选电器确定为所述待控电器。
  12. 根据权利要求10或11所述的装置，其特征在于，所述确定单元，从查找到的与所述种类和/或型号匹配的备选电器中确定所述待控电器，包括：
    若查找到两台以上与所述种类和/或型号匹配的备选电器，则向所述终端发送查找到的两台以上所述备选电器的识别信息；
    接收所述终端返回的从所述查找到的两台以上所述备选电器中选择一台目标电器的选择信息；以及
    根据所述选择信息将所述目标电器确定为所述待控电器；
    和/或，
    若查找到两台以上与所述种类和/或型号匹配的备选电器，则向所述终端发送查找到的两台以上所述备选电器的识别信息；以及
    由所述终端根据所述识别信息分别与查找到的两台以上所述备选电器进行通信，并根据通信信号的强度确定查找到的两台以上所述备选电器中的所述待控电器。
  13. 根据权利要求9-12任一项所述的装置，其特征在于，所述控制单元，根据所述语音控制指令对识别出的所述待控电器进行控制，包括：
    对所述语音控制指令进行识别，以生成相应的电器控制指令；以及
    向所述待控电器发送所述电器控制指令，以使所述待控电器根据所述电器控制指令执行相应操作。
  14. 根据权利要求9-13任一项所述的装置，其特征在于，所述需求处理指令，包括：状态反馈指令；
    所述控制单元，根据所述需求处理指令进行相应的需求处理，包括：
    对所述状态反馈指令进行语音识别，以识别出需要反馈的状态信息的类型；
    根据所述类型获取所述待控电器的所述类型的状态信息；以及
    向所述终端反馈获取到的所述待控电器的所述类型的状态信息。
  15. 根据权利要求14所述的装置，其特征在于，所述状态信息的类型包括故障信息；
    当识别出需要反馈的状态信息的类型为故障信息时，所述控制单元，
    根据所述类型获取所述待控电器的所述类型的状态信息，包括：
    根据所述图像识别所述待控电器的型号和故障代码；以及
    根据所述型号和所述故障代码确定所述待控电器的故障信息；
    和/或，
    根据所述类型获取所述待控电器的所述类型的状态信息，包括：
    通过与所述待控电器进行通信，获取所述待控电器的故障信息。
  16. 根据权利要求9-15任一项所述的装置，其特征在于，所述需求处理指令，包括：维修处理指令；
    所述控制单元，根据所述需求处理指令进行相应的需求处理，包括：
    根据所述维修处理指令对所述待控电器进行报修处理；以及
    向所述终端反馈进行所述报修处理后的报修反馈信息，
    所述报修反馈信息，包括：派工单、维修人员联系方式、上门维修时间、故障信息、机型信息中的至少之一。
  17. 一种存储介质，其特征在于，其上存储有计算机程序，所述程序被处理器执行时实现权利要求1-8任一所述方法的步骤。
  18. 一种服务器，其特征在于，包括处理器、存储器以及存储在存储器上可在处理器上运行的计算机程序，所述处理器执行所述程序时实现权利要求1-8任一所述方法的步骤。
  19. 一种服务器，其特征在于，包括如权利要求9-16任一所述的电器控制装置。
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