WO2019187482A1

WO2019187482A1 - Seat reservation system and seat reservation device

Info

Publication number: WO2019187482A1
Application number: PCT/JP2019/000332
Authority: WO
Inventors: 剛進河野
Original assignee: 株式会社バカン
Priority date: 2018-03-26
Filing date: 2019-01-09
Publication date: 2019-10-03
Also published as: JP6414944B1; JP2019169053A

Abstract

An objective of the present invention is to provide a seat reservation system suited to storefronts and customers. A seat reservation system according to the present invention comprises: a detection means for detecting unoccupied seat information of a seat; a storage means for storing the unoccupied seat information of the seat; a first distribution means for, if the unoccupied seat information of the seat has been updated, distributing the unoccupied seat information of the seat to a display terminal installed at the seat; a second distribution means for, according to a request from a reservation terminal, distributing the unoccupied seat information of the seat at the time of the request to the reservation terminal; a reservation acceptance means for accepting, from the reservation terminal, reservation information of the seat being the unoccupied seat; and an update means for updating the unoccupied seat information of the seat on the basis of the reservation information of the seat.

Description

Vacant seat reservation system and vacant seat reservation device

The present invention relates to a vacant seat reservation system and a vacant seat reservation device.

Conventionally, reservation management systems used in restaurants and the like are known (see, for example, Patent Documents 1-3). When a reservation is made, the restaurant staff operates the reservation terminal to access the reservation management system. Then, the vacant seat status is checked, and if there is a vacant seat, reservation information such as the number of reserved people, the reservation time, and the reserved seat is entered on the system.

Japanese Patent Laying-Open No. 2015-084196 JP 2014-096080 A JP 2003-288399 A

However, if a reservation is made during busy hours such as during business hours, restaurant staff may not have access to the reservation management system. In particular, a staff member who is not good at operating a reservation terminal or a new staff member takes a considerable amount of time to complete the reservation. In addition, when a store visitor is guided to a seat, there may be a reservation even if the seat is vacant at the present time. Therefore, the staff refers to the reservation terminal at the reception desk, and the seat to be guided is a reserved seat. It is also necessary to check whether.

On the other hand, when a visitor (reservant) accesses a reservation management system via the Web or the like to make a reservation, there is a problem that the reservation is not compatible with the last minute reservation or the convenience in selecting a reserved seat is poor. It was.

The present invention has been proposed in view of the above points, and an object of the present invention is to provide a vacant seat reservation system suitable for a store and a visitor.

In order to solve the above problems, a vacant seat reservation system according to the present invention includes a reservation terminal for a reservation person to reserve a seat, a display terminal installed for each seat, and a vacant seat reservation for managing the reservation of the seat. A vacant seat reservation system comprising: a detecting means for detecting vacant seat information of the seat; a storing means for storing vacant seat information of the seat detected by the detecting means; and the storage means stored in the storing means. When the seat vacancy information is updated, a first distribution means for distributing the seat vacancy information to the display terminal installed in the seat, and in response to a request from the reservation terminal, the request to the reservation terminal Based on the reservation information of the seat, the second delivery means for delivering the seat availability information of the seat at the time, the reservation accepting means for accepting the reservation information of the seat with a vacant seat from the reservation terminal, the storage means And a updating means for updating the vacancy information of 憶 been the seat's seat.

In order to solve the above problems, a vacant seat reservation device according to the present invention is a vacant seat reservation device that manages seat reservation, and includes detecting means for detecting vacant seat information of the seat, and vacant seat information of the seat. The stored storage means, the first delivery means for delivering the seat availability information to the display terminal installed in the seat when the seat availability information stored in the storage means is updated, and the reservation person In response to a request from a reservation terminal for reserving a seat, second distribution means for distributing the seat vacancy information at the time of the request to the reservation terminal, and receiving reservation information for a seat with a vacant seat from the reservation terminal Reservation receiving means, and updating means for updating the seat vacancy information stored in the storage means based on the seat reservation information.

According to the embodiment of the present invention, it is possible to provide a vacant seat reservation system suitable for stores and visitors.

It is a figure which shows the structural example of the vacant seat reservation system which concerns on this embodiment. It is a figure showing vacant seat reservation server 10 and reservation terminal 30 concerning this embodiment. It is a figure which shows the software structural example of the vacant seat reservation server which concerns on this embodiment. It is a figure which shows the example of data of the vacant seat reservation management DB101a which concerns on this embodiment. It is a figure which shows an example of the shop structure which concerns on this embodiment. It is a figure which shows an example of the installation aspect of the desktop display terminal which concerns on this embodiment. It is a figure which shows an example of the display screen of the desktop display terminal which concerns on this embodiment. It is a figure which shows an example of the reservation screen 1 of the reservation terminal which concerns on this embodiment. It is a figure which shows an example of the reservation screen 2 of the reservation terminal which concerns on this embodiment. It is a figure which shows an example of the reservation screen 3 of the reservation terminal which concerns on this embodiment. It is a figure which shows an example of the display screen of the desktop display terminal which concerns on this embodiment. It is a figure which shows the modification of the display screen of the desktop display terminal which concerns on this embodiment. It is a flowchart figure which shows the update process of the vacant seat information of the vacant seat reservation server 10 concerning this embodiment. It is a flowchart figure which shows the reference request response process of the vacant seat information of the vacant seat reservation server 10 concerning this embodiment.

Embodiments of the present invention will be described in detail with reference to the drawings.

<System configuration>
FIG. 1 is a diagram illustrating a configuration example of a vacant seat reservation system according to the present embodiment. The vacant seat reservation system 100 of FIG. 1 includes a vacant seat reservation server 10, a store monitoring device 20, a sensor 21, a camera 22, a desktop display terminal 23, a reservation terminal 30 or a digital signage 40a, and a reservation terminal 40b. It is connected.

The vacant seat reservation server 10 is a device that distributes store vacancy information to the reservation terminal 30, the digital signage 40a, and the desktop display terminal 23. The delivered vacant seat information is displayed on the display of the reservation terminal 30, the digital signage 40a, and the desktop display terminal 23.

The monitoring device 20 is a device that monitors vacant seat information (vacant seat status) of a store or the like. It is installed for each monitoring target store (for example, store A, store B...). The monitoring device 20 is connected to a vacant seat detection device such as a sensor 21 for detecting the seating of a store visitor and a camera 22 for analyzing an image of the seated store visitor. 10, vacant seat information of the monitored store is transmitted. The monitoring device 20 may be an integrated housing device including the sensor 21 and / or the camera 22.

The desktop display terminal 23 is various information display devices including, for example, a tablet terminal. The vacant seat information of the seat table installed for each seat table in the store and received from the vacant seat reservation server 10 is displayed.

The reservation terminal 30 is various information processing apparatuses including, for example, a smart phone, a tablet terminal, a mobile phone, a PC (Personal Computer), and the like possessed by a reservation person (user). The reservation person uses the reservation terminal 30 to access the vacant seat reservation server 10 to refer to (inquire) the vacant seat information of the store and make a seat reservation.

The digital signage 40a is a video display device installed on the entrance wall surface of a tenant building where a store enters. The digital signage 40a is connected to the vacant seat reservation server 10 on the network 50 via the network 50, and displays store vacancy information such as a signboard and a poster. The reservation terminal 40b is installed on the side of the digital signage 40a, and the reservation person refers to the vacant seat information of the store with the digital signage 40a and makes a seat reservation using the reservation terminal 40b.

In the following embodiment, a case where a reservation person refers to a vacant seat information of a store and makes a seat reservation using the reservation terminal 30 will be mainly described. However, digital signage is used in a scene such as an entrance of a tenant building. It is also possible to refer to the vacant seat information of the store and make a seat reservation using the 40a and the reservation terminal 40b.

The network 50 includes, for example, the Internet, a public line network, WiFi (registered trademark), and the like.

<Hardware configuration>
FIG. 2 is a diagram showing the vacant seat reservation server 10 and the reservation terminal 30 according to the present embodiment.

The vacant reservation server 10 includes a CPU (Central Processing Unit) 11, a ROM (Read Only Memory) 12, a RAM (Random Access Memory) 13, an HDD (Hard Disk Drive) 14, and a communication device 15.

The CPU 11 executes various programs and performs arithmetic processing. The ROM 12 stores a program necessary for startup. The RAM 13 is a work area for temporarily storing processing performed by the CPU 11 and storing data. The HDD 14 stores various data and programs. The communication device 15 communicates with other devices via the network 50.

The reservation terminal 30 includes a display device 31, an input device 32, and a communication device 33.

The display device 31 is a display realized by a liquid crystal display or the like. The input device 32 is realized by a unique operation key or button. When the reservation terminal 30 is a smartphone or a tablet terminal, the input device 32 can be realized by a touch panel that can detect tap coordinates (touch coordinates) on the display screen instead of operation keys and buttons. In this case, the input operation is realized by a touch panel on the screen, a software key controlled by a program, and the like. The communication device 33 is a device for performing information communication with an external device.

<Software configuration>
FIG. 3 is a diagram illustrating a software configuration example of the vacant seat reservation server according to the present embodiment. The vacant seat reservation server 10 includes a storage unit 101, a detection unit 102, a distribution unit 103, a reservation reception unit 104, and an update unit 105 as main functional units.

The storage unit 101 stores a vacant seat reservation management DB 101a for managing vacant seat information in the seat table.

The detecting unit 102 detects the vacant seat information of the seating table provided to the store visitor.

When the seat information in the seat table is updated, the distribution unit 103 distributes the seat information in the seat table to the desktop display terminal 23 installed in the seat table in which the seat information is updated. Further, the distribution unit 103 distributes the vacant seat information of the seat table at the time of the reference request to the reservation terminal 30 in response to the vacant seat information reference request from the reservation terminal 30.

The reservation reception unit 104 receives reservation information for a seat table with a vacant seat from the reservation terminal 30.

The update unit 105 updates the reserved seat information of the reserved seat table based on the reservation information of the seat table.

Each functional unit described above is realized by a computer program executed on hardware resources such as a CPU, a ROM, and a RAM of a computer constituting the vacant seat reservation server 10. These functional units may be read as “means”, “module”, “unit”, or “circuit”.

(Vacancy reservation management DB)
FIG. 4 is a diagram showing a data example of the vacant seat reservation management DB 101a according to the present embodiment.

The vacant seat reservation management DB 101a is a database that manages store vacant seat information and reservation information. The vacant seat reservation management DB 101a has, for example, “store ID”, “seat table number”, “reservable seat”, “maximum seatable number of people”, “minimum number of seatable people”, “status”, “seat number” for each store. , “Seat start time”, “reservation time (minutes)”, “equipment” and the like.

“Store ID” indicates a unique identifier assigned to each store.

“Seat table number” indicates the number of the seat / table installed in the store. It is registered in advance as known information by a store manager or the like. In the present embodiment, since a reservation can be made for each table, the “seat table number” is assigned to each table.

“Reservable seats” indicate the seats that can be reserved among the seats / tables installed in the store. A seat table that can be reserved in advance as known information by a store manager or the like is designated and registered. Reservable seats are “Y (Yes)”, and non-reservable seats are “N (No)”.

“Maximum seating capacity” indicates the maximum number of seats that can be seated on the seating table. For example, a seat table having a “seat table number” of 1 has a “maximum seatable number of people” of 4, which indicates that the seat table can seat up to 4 people. It is designated and registered in advance as known information by a store manager or the like.

“Minimum number of people that can be reserved” indicates the minimum number of people who can use the reservation when reserving a seat table that has a reserved seat “Y”. For example, a seat table with a “seat table number” of 1 has a “maximum seatable number of people” of 4 and a “minimum number of people that can be reserved” of 2. Indicates that the seating table cannot be reserved. One person cannot make a reservation. It is designated and registered in advance as known information by a store manager or the like.

“Status” indicates the real-time availability of each seating table. The vacant seat status indicates that a vacant seat indicates that the seat is vacant, a seat that indicates that the visitor is actually seated (used), no seats are available at this time, but a seat has already been reserved. It has the status of reserved seat shown (reserved).

“The number of seats” indicates the number of people currently seated on the seating table. When the “seat number” is 1 or more, the “status” is in the seated state.

“Seat start time” indicates the time when a person who is currently seated at the seat table starts seating when the “seat number” is 1 or more.

“Reservation time (minutes)” indicates the time when a seat is reserved when “Status” is a reserved seat. At the time of the previous reservation according to the present embodiment, information specifying when to start using the seating table is “10 minutes later”, “20 minutes later”, “30 minutes later”, “40 minutes later”, “50 Reservations are made using the time required from the time of reservation until the reservation person visits the store, such as “after minutes” and “after 60 minutes”.

“Equipment” indicates equipment attached to the seating table. For example, it is possible to know whether or not smoking is permitted, whether or not there is a power source (PC seat), and whether the seat is a sofa seat, which is information for the reservation person to select a preferred seat at the time of reservation.

The “status”, “seat number”, and “seat start time” are detected in real time by the monitoring device 20 and the information is updated.

<Store configuration example>
FIG. 5 is a diagram illustrating an example of a store configuration according to the present embodiment.

In the store of FIG. 5, a total of 13 seat tables with seat numbers 1 to 13 are provided, and a sensor 21 as a vacant seat detection device is installed in each seat table. The sensor 21 detects the seating of the seated person. The installation location of the sensor 21 can be installed at a location where the seating of a person can be satisfactorily detected, for example, under the seating table (foot).

When the monitoring device 20 detects that the seat table is in a non-vacant seat state (that is, a seated state) based on the detection signal of the sensor 21, it indicates the seat table number, the number of seats detected, and the non-vacant seat state of the seat table. Information is transmitted to the vacant seat reservation server 10 via the network 50.

Also, the sensor 21 detects the absence of the seated person. When the monitoring device 20 detects that the seat table has become vacant based on the non-detection signal of the sensor 21, the seat table number, the number of detected non-seats, and information indicating the vacant seat status of the seat table are reserved. It transmits to the server 10 via the network 50.

Furthermore, one or more cameras 22 are installed as vacant seat detection devices on the ceiling of the store. The camera 22 covers the entire seat table as an imaging range.

The camera 22 images all seat tables in real time, and the captured images are input to the monitoring device 20 one by one. When the monitoring device 20 detects that the seat is in a non-vacant state based on the processing result of the image analysis, the monitoring device 20 displays information indicating the seat table number, the detected number of seats, and the non-vacant seat state in the seat table. 10 to send.

Further, when the monitoring device 20 detects that the seat has become vacant based on the processing result of the image analysis, the seat reservation number information, the detected number of non-seats, and information indicating that the seat table is vacant are reserved. It transmits to the server 10 via the network 50.

Also, a desktop display terminal 23 is installed for each seat table that can be reserved, and vacant seat information for each seat table is displayed. In the displayed vacant seat information, the status related to the vacant seat status of the seating table such as “vacant seat”, “sitting”, “reserved seat” is clearly displayed.

If the monitoring device 20 according to the present embodiment is not installed, the sensor 21 and / or the camera 22 can directly transmit to the vacant seat reservation server 10.

In addition, since the camera 22 according to the present embodiment detects the seat availability of a seat based on image analysis, it is possible to detect the availability of a plurality of seats with a single camera 22. For example, when the store area is small or the camera 22 is an omnidirectional drive camera, if all the seats of the store can be covered by the imaging range, one camera 22 may be installed.

FIG. 6 is a diagram illustrating an example of an installation mode of the desktop display terminal according to the present embodiment. FIG. 7 is a diagram illustrating an example of a display screen of the desktop display terminal according to the present embodiment.

As shown in FIG. 6, the desktop display terminal 23 is installed as a fixture for each seat table that can be reserved, and displays vacant seat information for each seat table. The displayed vacant seat information relates to the vacant seat status of the seat table received from the vacant seat reservation server 10 such as (a) “vacant seat”, (b) “sitting”, (c) “reserved seat” in FIG. The status is displayed at a glance.

When the store staff guides visitors to the seating table, the store staff can clearly determine the available seats. In addition, even if the seats look vacant, it is possible to determine at a glance whether the seating table is reserved, so there is no need to refer to the reservation terminal at the reception desk and check whether the seat to be guided is a reserved seat. It is.

In addition, for example, Japanese Patent No. 6178842, Patent No. 6154089, Patent No. 6153177, and Patent No. 6126734 by the present applicant are applied in detail as a technology for detecting the vacant seat information in each seat table in the store in real time. Is possible.

<Seat table reservation>
(Reservation screen of reservation terminal 30)
FIG. 8 is a diagram showing an example of the reservation screen 1 of the reservation terminal according to the present embodiment. First, the reservation person (user) accesses the screen A for making a reservation of the vacant seat reservation server 10 using the reservation terminal 30 such as a smartphone. In addition, a reservation person identifier (user ID, a name, etc.) on a system is specified because a reservation person performs user login at the time of access.

The reservation screen A of the store is a real-time vacant seat showing the seat layout information including the arrangement position of each seat / table, the number of seats, and the seats that can be reserved on the reservation composition map in the store, and the seat availability of each seat table. Information is displayed. In particular, the vacant seat information includes the status of “vacant seat”, “sitting” or “reserved seat”, if “sitting”, the number of seats and the start time of seating, and the equipment for each seating table. Information that can be referred to is displayed in real time.

This makes it possible for the reservation person to make a reservation by selecting his / her favorite seat table from among the seat tables with available seats based on real-time vacant seat information at the time of reservation.

For example, a reservation person who wants to eat quietly refers to whether or not the seat table adjacent to the seat table he / she wants to reserve is empty, so that the reservation person can select a seat table suitable for himself / herself.

In addition, even if there is no seat table with vacant seats next to it, it will be vacant soon by referring to the seating capacity, how many seats are seated on the seating table (it is likely to make noise), and the seating start time You can also see if it is (whether it will be quiet).

Furthermore, you can refer to the facilities of the seating table. For example, since it is possible to know whether smoking is permitted, whether there is a power source (PC seat), and whether it is a sofa seat, the reservation person can select a seat table suitable for himself.

FIG. 9 is a diagram showing an example of the reservation screen 2 of the reservation terminal according to the present embodiment. When the reservation person selects a seat table that can be reserved (for example, No. 4), the screen changes from screen A to screen B in FIG.

In screen B, the reservation person selects and inputs the number of reservations and the reservation time to be reserved as reservation information. The number of reserved persons is selected and input from a selection list tab (the maximum number of people who can be seated on the seating table is an upper limit). In addition, the reservation time is selected and input from the selection list tab. As the reservation time, the time required for the reservation person to come to the store is selected. In the case of screen B, the reservation time can be selected from 20, 30, 40, 50, and 60 minutes.

This reservation scene is for making a reservation for the seat table immediately before the reservation person is about to visit the store. The time required for the reservation person to come to the store based on his own time sense of how many minutes can be taken from the current position of the reservation person to the store rather than the specific time base such as what time and what time. More precisely, the time required for the reservation person to sit in the seat is input as the reservation time. The reserved seat table is reserved for the reserved time.

When the reservation person selects and inputs the number of reservations and the reservation time to be reserved on screen B, the screen changes from screen B in FIG. 9 to “seat table reservation confirmation screen” on screen C. In order to confirm the reservation, a predetermined reservation fee is charged according to the reservation time. A flat reservation fee may be used regardless of the reservation time. By imposing a reservation fee on the reservation person, it is possible to compensate for the loss at the time of non-visiting the store and to reduce the number of reservation persons such as chills as much as possible.

FIG. 10 is a diagram showing an example of the reservation screen 3 of the reservation terminal according to the present embodiment. When the reservation person performs credit settlement, the screen changes from screen C in FIG. 9 to screen D in FIG. When the payment of the reservation fee is completed by credit payment or the like, the screen changes from the screen D of FIG. 10 to the “seat table reservation completion screen” of the screen E. On the “seat table reservation completion screen” on screen E, a reservation completion number and an image code (such as a QR code (registered trademark)) are displayed.

As described above, in the reservation of the seating table according to this embodiment, since the reservation person displays the real-time vacant seat information at the time of reservation at the timing immediately before going to the store, the reservation person can change the current seating table environment. It is possible to make a reservation by selecting a preferred seating table while considering it.

In addition, when you make a reservation, you only have to enter the time it takes for the reservation person to come to the store, so the reservation person can easily make the reservation time based on his time sense of how many minutes he can get from the current position to the store. Can be entered.

Here, when making a reservation before the previous day, it is generally necessary to specify a specific time such as the date and time and what time, but the real-time vacancy information at the time of reservation in that case does not make sense, and the real-time on the day of the visit Vacant seat information is unknown (at least only vacant seat information within the range of reservation information). That is, because the reservation is made immediately before the reservation, the reservation person can select and reserve his / her favorite seat table while considering the real-time seat table environment at the time of reservation (immediately before visiting the store).

(Screen of desktop display terminal 23)
FIG. 11 is a diagram illustrating an example of a display screen of the desktop display terminal according to the present embodiment. As described above, the desktop display terminal 23 is installed as a fixture for each seat table that can be reserved, and displays vacant seat information for each seat table.

When the reservation of the seat table is completed by the reservation person, the desktop display terminal 23 installed in the reserved seat table receives the vacant seat information indicating the reserved seat from the vacant seat reservation server 10 and displays the vacant seat information to be displayed on the display ( a) Change from “vacant seat” to (b) “reserved seat”.

Further, when the reservation person comes to the store and sits on the seat table being reserved, the non-vacant seat state of the seat table is detected by the monitoring device 20, so that the desktop display terminal 23 installed on the seat table seated is a vacant seat reservation server. The vacant seat information indicating the seated seat is received from 10. The desktop display terminal 23 changes the vacant seat information to be displayed on the display based on the received vacant seat information from (b) “reserved seat” to (c) “sitting”.

According to the desktop display terminal according to the present embodiment, when the store staff guides the store visitor to the seating table, the seat to be guided is referred to by referring to the display on the desktop display terminal 23 even if it looks empty. It is possible to determine simply whether it is a vacant seat that can be guided or whether it is a reserved seat. In addition, when a reservation is made, when a visitor is seated and when the store is closed, the vacant seat information on the display of the desktop display terminal 23 is automatically updated. In addition, seat management can be performed without trouble.

Note that the reserved seat table is secured during the “reservation time”, but if the reservation time elapses without seating being detected, the reservation is automatically canceled. Specifically, when the desktop display terminal 23 determines that the reservation time has elapsed, or when the vacant seat reservation server 10 determines that the reservation time has elapsed and receives vacant seat information indicating a vacant seat from the vacant reservation server 10) The vacant seat information displayed on the display is changed from (b) “reserved seat” to (a) “vacant seat”.

FIG. 12 is a view showing a modification of the display screen of the desktop display terminal according to the present embodiment.

When the reservation person visits and sits on the seat table being reserved, the non-vacant seat state of the seat table is detected by the monitoring device 20, so that the desktop display terminal 23 installed on the seat table is seated from the seat reservation server 10. Vacant seat information indicating a seated seat is received. When the desk display terminal 23 receives the vacant seat information indicating the seated seat, the desk display terminal 23 changes the vacant seat information displayed on the display from (b) “reserved seat” to (b ′) “seating authorized”.

The reservation person enters the reservation completion number or the image code displayed on the “seat table reservation completion screen” (FIG. 10) on the desktop display terminal 23 when sitting on the reserved seat table. The desktop display terminal 23 transmits the reservation completion number or the reservation completion number obtained by decoding the image code to the vacant seat reservation server 10, and the reservation displayed on the “seat table reservation completion screen” on the vacant seat reservation server 10 side. When the completion number matches, the desktop display terminal 23 receives the authentication success from the vacant seat reservation server 10.

When the desktop display terminal 23 receives the authentication success, the table display terminal 23 changes the vacant seat information displayed on the display from (b ′) “seating authentication” to (c) “sitting”.

Thus, it is possible to authenticate the reservation person when he / she sits on the seat table reserved by the reservation person. Thus, for example, even when a non-reserved person sits on his / her own, the desktop display terminal 23 is not changed from (b) “reserved seat” to (c) “sitting”.

<Information processing>
Information processing of the vacant seat reservation server 10 according to the present embodiment will be described.

(Vacancy information update process)
FIG. 13 is a flowchart showing vacant seat information update processing of the vacant seat reservation server 10 according to the present embodiment.

S1: The detection unit 102 determines whether or not an activation signal including a store ID is received from the monitor device 20 of the store. The monitoring device 20 transmits an activation signal including the store ID to the vacant seat reservation server 10 at the time of activation.

S2: The detection unit 102 determines whether the store ID, the seat table number, the detected number of seated persons, and information indicating that the seat table is in a non-vacant seat state are received from the monitoring device 20. If such information is received, the process proceeds to S6.

S3: The detection unit 102 determines whether the store ID, the seat table number, the number of seated persons detected, and the information indicating that the seat table is empty are received from the monitoring device 20. If such information is received, the process proceeds to S6.

S4: The detection unit 102 determines whether or not reservation information has been received from the reservation terminal 30. The reservation person includes a store ID, a seat table to be reserved, the number of reservations, a reservation time, and a reservation person identifier. If the reservation information is received, the process proceeds to S5.

S5: The reservation receiving unit 104 determines whether or not the seat table reservation fee has been settled. If payment is completed, the process proceeds to S6.

S6: The update unit 105 updates the vacant seat information in the vacant seat reservation management DB 101a.

When the store ID, seat table number, detected seating number, and information indicating that the seat table is in a non-vacant seat state are received in S2, the seat table number of the seat table in the store with the store ID is stored on the vacant seat reservation management DB 101a. Change "Status" from empty to seated.

In S3, when the store ID, the seat table number, the detected number of seated persons, and the information indicating that the seat table is vacant, the seat table number “seat table number” in the store with store ID is stored on the vacant seat reservation management DB 101a. Change "Status" from seated to vacant.

In S5, when the settlement is completed, the “status” of the seat table of the seat table number in the store of the store ID where the settlement is completed is changed from a vacant seat to a reserved seat on the vacant seat reservation management DB 101a.

S7: The distribution unit 103 distributes the updated vacancy information to the desktop display terminal 23 installed on the seat table in which the vacancy information is updated. The vacant seat information to be distributed includes not only the “status” of the updated seat table but also information that can be displayed on the desktop display terminal 23, for example, “seat table number”, “seat number”, “seat start time”, “reservation time” (Min) "," equipment ", etc. (Fig. 7).

S8: The detection unit 102 determines whether or not a stop signal including the store ID is received from the monitor device 20 of the store. The monitoring device 20 transmits a stop signal including the store ID to the vacant seat reservation server 10 when the device is stopped (shut down).

(Vacancy information reference request response processing)
FIG. 14 is a flowchart showing a vacant seat information reference request response process of the vacant seat reservation server 10 according to the present embodiment.

S21: The distribution unit 103 determines whether or not the reservation terminal 30 has received a vacant seat information reference request including the store ID. When the reservation person refers to the vacant seat information, the reservation terminal 30 transmits a vacant seat information reference request including the store ID of the store to be referred to the vacant seat reservation server 10.

S22: The distribution unit 103 acquires vacant seat information from the vacant seat reservation management DB 101a. The vacant seat information to be acquired includes, for example, “seat table number”, “reservable seat”, “maximum seatable number”, “reservable minimum number” as information that can be displayed on the reservation terminal 30, not to mention “status” of all seat tables. “Number of people”, “Number of seats”, “Starting time of seating”, “Reservation time (minutes)”, “Equipment”, etc. are included (FIG. 8).

S23: The distribution unit 103 distributes the vacant seat information at the time of the vacant seat information reference request to the reservation terminal 30, that is, the real-time vacant seat information of the store to the reservation terminal 30.

<Summary>
As described above, in the vacant seat reservation system 100 according to the present embodiment, in the reservation of the seat table, since the reservation person displays the real-time vacant seat information at the time of reservation at the timing immediately before going to the store, The reservation person can select and reserve his / her favorite seat table in consideration of the current seat table environment.

On the other hand, in the store, the desktop display terminal 23 is installed as equipment for each seat table that can be reserved, and displays vacant seat information for each seat table in real time. In the displayed vacant seat information, the status relating to the vacant seat status of the seat table received from the vacant seat reservation server 10 such as “vacant seat”, “sitting”, “reserved seat” is clearly displayed.

This makes it possible for the store staff to determine at a glance the available vacant seats when guiding customers to the seating table. In addition, even if the seats look vacant, it is possible to determine at a glance whether the seating table is reserved, so there is no need to refer to the reservation terminal at the reception desk and check whether the seat to be guided is a reserved seat. It is.

As described above, according to the vacant seat reservation system 100 according to the present embodiment, it is possible to provide a vacant seat reservation system suitable for a store and a visitor.

It should be noted that although the present invention has been described by way of preferred embodiments of the present invention with specific examples, these specific examples may be used without departing from the broad spirit and scope of the present invention as defined in the claims. Obviously, various modifications and changes can be made to the examples. In other words, the present invention should not be construed as being limited by the details of the specific examples and the accompanying drawings.

For example, the equipment provided to the user of the store or the like is not limited to the seat or table of the store according to the present embodiment, but may be any equipment that has a limited number of users. For example, it may be a private room of a restaurant, a karaoke box, a manga cafe sheet, a loaned item, or the like.

DESCRIPTION OF SYMBOLS 10 Vacant seat reservation server 20 Monitoring apparatus 21 Sensor 22 Camera 23 Desktop display terminal 30 Reservation terminal

40a Digital signage

40b Reservation terminal 50 Network 100 Vacant seat reservation system 101 Memory | storage part 102 Detection part 103 Distribution part 104 Reservation reception part 105 Update part

Claims

A vacant seat reservation system including a reservation terminal for a reservation person to reserve a seat, a display terminal installed for each seat, and a vacant seat reservation device that manages reservation of the seat,
Detecting means for detecting vacant seat information of the seat;
Storage means for storing vacant seat information of the seat detected by the detection means;
A first distribution unit that distributes the seat availability information of the seat to the display terminal installed in the seat when the seat availability information stored in the storage unit is updated;
In response to a request from the reservation terminal, second distribution means for distributing the seat vacancy information at the time of the request to the reservation terminal;
Reservation accepting means for accepting reservation information of seats with vacant seats from the reservation terminal;
Updating means for updating the seat vacancy information stored in the storage means based on the seat reservation information;
A vacant seat reservation system characterized by comprising:
The reservation information received by the reservation receiving means includes a time required for the reservation person to sit on the seat as a reservation time;
The vacant seat reservation system according to claim 1.
The vacant seat information delivered by the second delivery means includes seat layout information, and, if there is a seat being seated, the number of seated seats and the seating start time,
The vacant seat reservation system according to claim 1 or 2.
The vacant seat information delivered by the second delivery means includes equipment attached to the seat,
The vacant seat reservation system according to claim 3.
A vacant seat reservation device for managing seat reservations,
Detecting means for detecting vacant seat information of the seat;
Storage means for storing vacant seat information of the seat;
A first delivery means for delivering the seat availability information of the seat to a display terminal installed in the seat when the seat availability information stored in the storage means is updated;
In response to a request from the reservation terminal for the reservation person to reserve a seat, second distribution means for distributing the seat availability information of the seat at the time of the request to the reservation terminal;
Reservation accepting means for accepting reservation information of seats with vacant seats from the reservation terminal;
Updating means for updating the seat vacancy information stored in the storage means based on the seat reservation information;
A vacant seat reservation apparatus comprising: