JP6933404B2 - Seat usage optimization system - Google Patents

Description

The present invention relates to a seat utilization optimization system.

When a customer uses a food court or coffee shop, he / she may purchase a product but cannot sit because the seat is not available. Even if a customer is waiting for a seat to become available, he / she may not know which seat will be available next and may be robbed by another customer who comes later. Depending on the store, customers may be asked to reserve a seat before purchasing the product, but in some cases they only carry valuables as luggage to secure a seat, so they cannot secure a seat. There is also. In addition, customers who do not purchase products at food courts and use only seats may not be able to use customers for appropriate purposes, which is disadvantageous for stores.

In order to perform more efficient seat vacancy management, Patent Document 1 includes a plurality of equipment terminals and a control device, and the equipment terminals include their own equipment identification information in response to a predetermined termination operation. Is disclosed as a vacant equipment management system that transmits the information to the control device.

Japanese Unexamined Patent Publication No. 2017-037384

However, even such a vacant facility management system is insufficient for efficient seat management, and it is considered that further efficiency improvement is necessary.

The present invention has been made to solve such a problem, and an object of the present invention is to provide a seat utilization optimization system capable of performing more efficient seat management.

The seat utilization optimization system according to one aspect of the present invention includes a seat management terminal installed near the entrance of the facility, a desktop terminal installed at each table in the facility, the seat management terminal, and the desktop terminal. It is a seat usage optimization system equipped with a mobile terminal owned by a customer who can communicate.
The seat management terminal has a short-range wireless communication function and has a short-range wireless communication function.
The mobile terminal acquires and displays the seat usage status of the facility from the seat management terminal by short-range wireless communication, and transmits the input number of users together with the ID information of its own mobile terminal to the seat management terminal.
The seat management terminal temporarily secures available seats based on the received number of passengers and the ID information, transmits the temporary reservation information to the mobile terminal, and transfers the ID information to the temporarily reserved seats. Correspond and memorize
The desktop terminal has an identification mark reading function, and when the identification mark on the receipt issued when the customer purchases the product is read and the temporary reservation information is received from the mobile terminal, the identification mark information and the above are described. The temporary reservation information is transmitted to the seat management terminal, and the temporary reservation information is transmitted to the seat management terminal.
When the seat management terminal receives the identification mark information and the temporary reservation information and determines that the identification mark information is valid, the seat in the temporary reservation state is set to the reserved state.

According to the present invention, it is possible to provide a seat utilization optimization system capable of performing more efficient seat management.

It is the schematic explaining the concept of the seat use optimization system which concerns on Embodiment 1. FIG. It is a figure which shows the schematic structure of the seat use optimization system which concerns on Embodiment 2. It is a block diagram which shows the structure of the seat management terminal which concerns on Embodiment 2. FIG. It is a block diagram which shows the structure of the desktop terminal which concerns on Embodiment 2. FIG. It is a flowchart explaining the operation flow of the seat use optimization system which concerns on Embodiment 2. It is a figure explaining how a user holds a mobile terminal over a seat management terminal installed at the entrance of a food court. It is a figure explaining the transition of the screen of a mobile terminal when a user inputs the number of users. It is a figure explaining how the seat is temporarily secured on the screen of the mobile terminal. It is a figure explaining an example of the receipt issued at a food court store. It is a figure which shows the table which installed the desktop terminal. It is a figure explaining how the seat is temporarily secured on the screen of the mobile terminal.

Embodiment 1
FIG. 1 is a schematic diagram illustrating the concept of the seat utilization optimization system according to the first embodiment.
The present disclosure relates to a seat use optimization system for optimizing seat use in facilities such as food courts. The seat utilization optimization system is possessed by a seat management terminal 10 installed near the entrance of the facility, a desktop terminal 40 installed at each table in the facility, and a seat management terminal and a customer 2 who can communicate with the desktop terminal. A mobile terminal (for example, a smartphone) 20 is provided.

The seat management terminal 10 has a short-range wireless communication function. The mobile terminal 20 acquires and displays the seat usage status of the facility from the seat management terminal 10 by short-range wireless communication, and transmits the input number of users to the seat management terminal 10 together with the ID information of the own terminal (step S1). .. The seat management terminal 10 temporarily secures available seats based on the received number of passengers and ID information, transmits the temporary reservation information to the mobile terminal 20, and corresponds to the seats for which the ID information is temporarily reserved. Attach and memorize (step S2). The desktop terminal 40 has an identification mark reading function. The customer purchases the product at the store in the facility (step S3). When the desktop terminal 40 reads the identification mark 34 on the receipt 30 issued when the customer purchases the product and receives the temporary reservation information from the mobile terminal 20, the identification mark information and the temporary reservation information are combined with the seat management terminal. Send to 10. The seat management terminal 10 receives the identification mark information and the temporary reservation information, and if it determines that the identification mark information is valid, sets the seat in the temporary reservation state into the reserved state (step S4). After using the seat, the customer can, for example, return the used tableware and end the seat reservation state (step S5).

As described above, according to the present embodiment, it is possible to provide a seat utilization optimization system capable of performing more efficient seat management.

Embodiment 2
Hereinafter, a second embodiment of the present invention will be described with reference to the drawings.
An outline of the seat utilization optimization system according to the second embodiment of the present invention will be described with reference to FIG.
The seat utilization optimization system 1 includes a seat management terminal 10 installed near the entrance of a food court, which is an example of a facility, a desktop terminal 40 installed at each table 41 of the food court, a seat management terminal 10, and a desktop terminal. It includes a mobile terminal (for example, a smartphone) 20 owned by a user (customer) 2 who can communicate with the 40.

FIG. 3 is a block diagram showing the configuration of the seat management terminal 10. The seat management terminal 10 includes a control unit 100, a communication unit 110, and two short-range wireless communication units 14 (14a, 14b). The control unit 100 is composed of, for example, a CPU (Central Processing Unit) and controls each of the constituent parts of the seat management terminal 10. The seat management terminal 10 functionally has a seat management function, a short-range wireless communication function, and a communication function. Each of these functions is realized by the control unit 100 executing the program stored in the storage unit 101.

FIG. 4 is a block diagram showing the configuration of the desktop terminal 40. The desktop terminal 40 includes a control unit 400, a communication unit 410, a reading unit 411, a display unit 421, a notification unit 413, and a short-range wireless communication unit 420. The control unit 400 is composed of, for example, a CPU, and controls each of the constituent parts of the desktop terminal 40. The desktop terminal 40 functionally has an identification mark reading function, a communication function, a display function, and a notification function. The display unit 412 includes, for example, a liquid crystal display (LCD). Each of these functions is realized by the control unit 400 executing the program stored in the storage unit 401.

The desktop terminal 40 stores the seat usage time limit (for example: 120 minutes), and when the seat is secured, the tabletop terminal 40 starts measuring the seat usage time, and the display unit 412 limits the usage time measured. Display over time. In addition, the desktop terminal 40 notifies that the seat usage time is close to the usage time limit when the predetermined time (for example: 110 minutes) has elapsed. Further, the desktop terminal includes a notification unit 413. The notification unit 413 is, for example, an indicator lamp, and changes the color of the indicator lamp according to the usage time of the seat (for example, blue when the usage time is short, yellow, red as the usage time becomes long). Change the color in order). Although the usage time limit is set in advance, the customer may be able to set it up to this time limit.

The seat management terminal 10 includes a short-range wireless communication function for short-range wireless communication with the mobile terminal 20 and the like by the short-range wireless communication unit 14, and a communication function for communicating with the desktop terminal 40 by the communication unit 110. The seat management terminal 10 manages seats in the facility. The communication between the seat management terminal 10 and the desktop terminal 40 may be wireless communication or wired communication. The facility describes, by way of example, a food court, but is not limited to this. The facility may be, for example, a restaurant, a cafe, a meeting space, a business negotiation space, or the like. The seat management terminal 10 includes a short-range wireless communication unit 14 that uses Bluetooth (registered trademark), Bluetooth (registered trademark) LE standard, NFC, or the like as a component for short-range wireless communication. Although the seat management terminal 10 is installed near the entrance of the food court, the short-range wireless communication unit 14 may be installed near the entrance. The portion of the seat management terminal 10 other than the short-range wireless communication unit 14 may not be installed near the entrance. Further, the seat management terminal 10 may have a wireless LAN communication function instead of the short-range wireless communication function, and may wirelessly communicate with the mobile terminal 20.

When the user (customer) holds the mobile terminal 20 over the seat management terminal 10 arranged near the entrance of the food court, the mobile terminal 20 acquires the seat usage status of the food court from the seat management terminal 10 by short-range wireless communication. indicate. When the user inputs the number of users (here, three people) on the screen displayed on the mobile terminal 20, the number of users and the ID information of the mobile terminal are transmitted to the seat management terminal 10.

The seat management terminal 10 temporarily secures available seats based on the received number of passengers and the ID information of the mobile terminal, transmits the temporary reservation information to the mobile terminal 20, and associates the seats with the temporarily reserved seats. Remember.

The desktop terminal 40 is provided with an identification mark reading function (for example, a scanning unit 411 which is a scanner), and an identification mark (for example, a barcode or a QR code (registered trademark)) on a receipt issued when a customer purchases a product. Etc.) to read. The identification mark can include the identification code of the store that issued the receipt and information on the date and time when the receipt was issued. Further, when the desktop terminal 40 receives the temporary reservation information from the mobile terminal 20 by short-range wireless communication, the desktop terminal 40 transmits the identification mark information and the temporary reservation information to the seat management terminal 10. The desktop terminal 40 may have a wireless LAN communication function instead of the short-range wireless communication function, and may wirelessly communicate with the mobile terminal 20. The seat management terminal 10 receives the identification mark information and the provisional reservation information, and determines the validity of the store identification code and the receipt issuance date and time of the identification mark information. In the seat management terminal 10, the store identification code exists in the store identification code list in the facility, and the receipt issuance date and time is within a predetermined time (for example, within 30 minutes before and after the time for temporarily securing a seat). If so, it is judged that it is legitimate, and the seat in the temporarily reserved state is set in the reserved state. Further, the seat management terminal 10 transmits the reserved seat information to the desktop terminal 40 that has transmitted the identification mark information and the temporary reservation information. The identification mark includes the identification code of the store that issued the receipt and the identification code of the receipt, and the seat management terminal 10 inquires the POS (Point Of Sales) terminal of the store in the facility about the validity of the receipt. May be good. The receipt referred to here is not limited to the receipt issued on paper, and may be an electronic receipt displayed on the mobile terminal 20.

Thereby, it is possible to provide a seat utilization optimization system capable of performing more efficient seat management.

The operation flow of the seat utilization optimization system according to the second embodiment will be described with reference to FIG. FIG. 6 is a diagram illustrating a state in which a user holds a mobile terminal over a short-range wireless communication unit 14 of a seat management terminal installed at the entrance of a food court.

As shown in FIG. 6, the user 2 who is a customer who uses the food court has his / her own mobile terminal (for example, a smartphone) in the short-range wireless communication unit 14 of the seat management terminal 10 installed at the entrance / exit 13 of the food court. Hold 20 (step S101). Although FIG. 5 shows that the entrance and the exit are the same at one place in the food court, the exit and the entrance may be provided at different places.

When the user 2 acquires the seat usage status of the food court from the seat management terminal 10 via the mobile terminal 20, the seat usage status is displayed on the mobile terminal 20 (step S102).

As shown in FIG. 7, the guidance is displayed on the mobile terminal 20, and the user 2 can input the number of users via the input unit (for example, a touch panel) of the mobile terminal accordingly (step S103). The left figure of FIG. 7 is an example of an input screen of the number of users displayed on the screen of the mobile terminal 20. Further, as shown in the right figure of FIG. 7, the mobile terminal 20 can select and display a screen showing the usage status of the seats in the food court.

When the user inputs the number of users (8 people in this case), the mobile terminal 20 transmits the number of users and the ID information of the mobile terminal 20 to the seat management terminal 10 (step S104).

The seat management terminal 10 temporarily reserves available seats for the input number of passengers based on the seat usage status, and transmits the temporary reservation information to the mobile terminal 20 (step S105). As shown in FIG. 8, on the screen of the mobile terminal 20, the color of the temporarily reserved seat is changed (in this example, it is changed from white to yellow, for example). Two tables for eight people are temporarily secured. The usage status of each seat is recognizable in different colors. In this example, red is reserved for seats, yellow is reserved temporarily by oneself, blue is reserved temporarily by another person, and white is vacant. Is set to.

The seat management terminal 10 receives the reservation information and the ID information, and stores the reservation information and the ID information in association with the seat (table) temporarily secured in step S105 (step S106). In this example, the seat management terminal 10 stores the seats in association with the two temporarily reserved tables.

As shown in FIG. 10, the user 2 receives the receipt 30 of the product purchased at the food court store 31 (one or more of the stores 31a to 31h) before or after the temporary reservation of the seat. When held over the reading unit 411 (for example, a scanner) of the tabletop terminal 40 of the temporarily secured seat, the reading unit 411 reads the identification mark 34 (see FIG. 9) of the receipt 30 and receives the temporary reservation information from the mobile terminal 20. (Step S107). In this example, it may be held over the reading unit 411 of the desktop terminal 40 of either of the two temporarily secured tables. The receipt 30 may be issued on paper or may be digitized and displayed on the mobile terminal 20. In this way, each store has a receipt issuing terminal (POS terminal) that issues a receipt to the customer who purchased the ordered product. In the case of an electronic receipt, the receipt issuing terminal can transmit the electronic receipt to the mobile terminal 20 owned by the customer.

If the user 2 does not come to the temporarily reserved seat even after a predetermined time (for example, 30 minutes) has passed since the temporary reservation, that is, the seat management terminal 10 cannot receive the identification mark information and the temporary reservation information from the desktop terminal 40. In that case, the seat management terminal 10 may invalidate the temporary reservation state.

The desktop terminal 40 transmits the identification mark information and the temporary reservation information to the seat management terminal 10 (step S108). The seat management terminal 10 receives the identification mark information and the temporary reservation information, and determines the validity of the store identification code and the receipt issuance date and time included in the identification mark information. In the seat management terminal 10, the store identification code exists in the store identification code list in the facility, and the receipt issuance date and time is within a predetermined time (for example, within 30 minutes before and after the time for temporarily securing a seat). If so, it is judged that it is legitimate, and the seat in the temporarily reserved state is set in the reserved state. Further, the seat management terminal 10 transmits the reserved seat information to the desktop terminal 40 that has transmitted the identification mark information and the temporary reservation information. As described above, when it is confirmed that the user 2 has come to the temporarily reserved seat, the color of the temporarily reserved seat changes from yellow to red as shown in FIG. 11, and the user 2 sits at the table. Seats are reserved for use.

After the seat is secured, the desktop terminal 40 measures the seat usage time and displays the measured usage time and the time limit (for example, 120 minutes) on the display unit 412 (step S109). The time limit can be set arbitrarily.

When the usage time elapses for a predetermined time (for example, 110 minutes), the desktop terminal 40 notifies the user that the time limit is approaching (step S110). The predetermined time for starting the notification can be arbitrarily set. In this example, the notification can be performed by the desktop terminal 40 of either one or both of the two temporarily secured tables. Further, the desktop terminal 40 may notify the user of the end of the usage time when the usage time reaches the time limit. After that, the desktop terminal 40 can instruct the seat management terminal 10 to release the reserved seat. When the user ends the use with sufficient usage time left, when the mobile terminal 20 is held over the desktop terminal 40 of the seat, the seat management terminal 10 receives the ID information of the mobile terminal 20 from the desktop terminal 40. However, the seat reservation can be canceled.

The desktop terminal 40 is provided with display means such as an LCD (Liquid Crystal Display) and an LED (light emitting diode), and can distinguish between a vacant seat state (unused state), a temporarily secured state, and a secured state (used state). It may be displayed on.

In the first embodiment described above, the seat management terminal 10 is installed at the entrance of the food court, and the user holds the smartphone over the seat management terminal 10 and inputs the number of passengers to select a seat based on the seat usage status. It can be temporarily secured. The position of the temporarily reserved seat is displayed on the user's smartphone. In this system, the seat can be used by holding the smartphone over the desktop terminal installed on the table and the receipt when the user purchased at the food court so that the seat cannot be used for purposes other than the purpose of using the food court. Become. If the seat is full when the smartphone is held over the seat management terminal, the user's smartphone will display whether to wait or cancel the seat, and if the seat is waiting, the seat will be displayed when the seat becomes available. Send the location information of the seat to the user who wants to use it. After the user starts using the seat, the time limit and the measured usage time are displayed on the display unit of the desktop terminal installed on the table, so that the usage for a long time can be restricted. After use, the seat reservation status is canceled by holding the smartphone over again.

According to the seat usage optimization system according to the second embodiment described above, the user can reduce the trouble of searching for a vacant seat by managing the seat usage status by the seat management terminal. Since the smartphones are registered on the system in the order in which they are held over the seat management terminal and the user is notified of the temporary reservation, only the user who received the notification can use the corresponding seat and seat with other users. It is possible to avoid securing troubles. When it is crowded, a notification will be sent to the smartphone when the seat is temporarily reserved, so you can go to purchase the product with the seat reserved, and although you ordered the food, the waiting time until the seat becomes available is long and the food is cooked. It is possible to prevent the situation where the food gets cold or stretches. By using the receipt when using the food court, it is possible to reduce the situation where a user other than the original purpose of the food court secures a seat and cannot use it for the purpose of eating and drinking.

The present invention is not limited to the above embodiment, and can be appropriately modified without departing from the spirit.

1 Seat usage optimization system 2 User 10 Seat management terminal 11 Wall 13 Doorway 14 Short-range wireless communication unit 20 Mobile terminal 30 Receipt 31 Store 32 Store name 33 Date and time 34 Identification mark 40 Desktop terminal 41 Table 42 Chair 100 Control unit 101 Storage unit 110 Communication unit 400 Control unit 401 Storage unit 410 Communication unit 411 Reading unit 412 Display unit 413 Notification unit 420 Short-range wireless communication unit

Claims (4)

It includes a seat management terminal installed near the entrance of the facility, a desktop terminal installed at each table in the facility, and a seat management terminal and a mobile terminal owned by a customer who can communicate with the desktop terminal. It is a seat usage optimization system,
The seat management terminal has a short-range wireless communication function and has a short-range wireless communication function.
The mobile terminal acquires and displays the seat usage status of the facility from the seat management terminal by short-range wireless communication, and transmits the input number of users together with the ID information of its own mobile terminal to the seat management terminal.
The seat management terminal temporarily secures available seats based on the received number of passengers and the ID information, transmits the temporary reservation information to the mobile terminal, and corresponds to the seats for which the ID information is temporarily reserved. Attach and memorize
The tabletop terminal includes an identification mark reading function, along with the customer reads the identification mark on the receipts issued upon a purchase, upon receiving the temporary securing information from said mobile terminal, said the identification mark information and transmits the provisional ensure information before Symbol seat management terminal,
The seat management terminal receives the identification mark information and the temporary reservation information, and if it determines that the identification mark information is valid, the seat utilization optimization system sets the seat in the temporary reservation state in the reserved state. The desktop terminal has a display function and stores a seat usage time limit. When a seat is secured, the desktop terminal starts measuring the seat usage time and displays the measured usage time together with the usage time limit. The seat usage optimization system according to claim 1. The seat usage optimization system according to claim 2, wherein the desktop terminal notifies that the seat usage time is close to the usage time limit when a predetermined time has elapsed. The seat use optimization system according to claim 3, wherein the desktop terminal includes a display lamp and changes the color of the display lamp according to the seat usage time.

Images