WO2019172224A1

WO2019172224A1 - Turn management system

Info

Publication number: WO2019172224A1
Application number: PCT/JP2019/008522
Authority: WO
Inventors: 丈弘渡瀬; 哲功新谷
Original assignee: 株式会社リクルート
Priority date: 2018-03-05
Filing date: 2019-03-05
Publication date: 2019-09-12
Also published as: JP6787940B2; JP2019164394A

Abstract

A turn management system (1000) for managing a wait for turn of a user at a facility. The turn management system (1000) is provided with: a reception terminal (200) for receiving registration of a wait for turn at a facility; a turn management server (100) for managing the status of the wait for turn of a user at the facility who has registered his or her wait for turn; and a member information management unit (300) for managing a member information management table in which facility member information is held. The reception terminal (200) is provided with a telephone number reception unit (210) which, during registration of the wait for turn, receives a telephone number of the user. The turn management server (100) is provided with a telephone number transmission unit (120) which transmits the input telephone number to the member information management unit (300). The member information management unit (300), if a record with the received telephone number as a member ID does not exist in the member information management table, creates a member record having the telephone number as a member ID.

Description

Order management system

Cross-reference of related applications

This application is based on Japanese Patent Application No. 2018-38721 filed on March 5, 2018, the contents of which are incorporated herein by reference.

The present invention relates to an order management system.

2. Description of the Related Art Conventionally, various order management systems have been employed in restaurants, stores, hospitals, banks, government offices, and the like in order to manage waiting for customers waiting for their services. For example, Patent Document 1 describes a reservation management system that simultaneously provides a reservation management service for a plurality of facilities that can wait for a turn, and a user can make a reservation for a turn from a Web, a telephone, or a storefront terminal. It is stated that you can apply.
On the other hand, a system that transmits an e-mail with an advertisement inserted to a member registered for each store is used (for example, Patent Document 2).

JP 2005-50002 A JP 2005-182450 A

In the conventional order management system, there is no mechanism for managing a user who has registered a waiting order as a member, or using information acquired by the waiting order management system as member information.

The present invention has been made in view of the circumstances described above, and an object of the present invention is to make it possible to efficiently manage the information of a user who has registered a waiting list as member information.

The order management system according to an embodiment of the present invention is an order management system that manages the waiting order of users in a facility,
A reception terminal that accepts registration waiting in the facility;
An order management server for managing the status of waiting for users who have registered the waiting in the facility;
A member information management unit that manages a member information management table that holds information about the members of the facility, and
The reception terminal is
A phone number reception unit that accepts input of the user's phone number when registering for waiting
The order management server
A telephone number transmission unit for transmitting the input telephone number to the member information management unit;
The member information management unit
If there is no record having the received telephone number as a member ID in the member information management table, a member record having the telephone number as a member ID is created.

In addition, when there is a record with the telephone number received from the order management server as a member ID in the member information management table, the member information management unit stores the record of the member with the telephone number as a member ID. It is desirable to update the information.

In addition, when the member information management unit receives a telephone number from the order management server, the member information management unit may transmit a message to the corresponding member's mail address.

According to the present invention, it is possible to efficiently manage the information of the user who registered the waiting list as member information.

The figure which shows schematic structure of the order management system 1000 which concerns on embodiment of this invention. The block diagram which shows the main structures of the order management terminal 200 which concerns on embodiment of this invention. The sequence diagram of the reception registration process of waiting for the order in the order management system 1000 according to the embodiment of the present invention. The figure which illustrates the reception registration screen in the order management system 1000 which concerns on embodiment of this invention. The sequence diagram of the member registration process in the order management system 1000 which concerns on embodiment of this invention.

Hereinafter, embodiments of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

In the present embodiment, an example of waiting-list management in the restaurant A will be described. It can be applied to any facility that manages the waiting for the facility users.

FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment. As shown in FIG. 1, the order management system 1000 includes an order management server 100 installed in a management center, an order management terminal (reception terminal) 200 installed near the entrance of a facility, and a member information management server (members). Information management unit) 300 is included. The order management server 100 is connected to the order management terminal 200 and the member information management server 300 via the communication network N.

The order management server 100 manages the waiting for the order registered via the order management terminal 200 for each facility. In the example of FIG. 1, only the order management terminal 200 of one facility is illustrated, but the order management server 100 is actually connected to the order management terminal 200 installed in a plurality of facilities through the communication network N. , Manage the waiting for each facility. The order management server 100 is configured by a general-purpose computer, and a server function is realized by operating a predetermined server program on the computer. The number of computers constituting the order management server 100 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N.

The order management server 100 includes a management database 110 for managing the order management terminal 200 for each facility, and a processor (telephone number transmission unit) 120. The management database 110 includes a client management table TA1 and a status management table TA2.

In the client management table TA1, a unique ID and a passcode (account) assigned to the order management terminal 200 are registered for each facility. In one record of the client management table TA1, “ID: A1...”, “Pass code: AA2. These pieces of information are set by, for example, an administrator (for example, the owner of a facility) who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 200 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions. .

The waiting list for each facility is registered in the status management table TA2. The order waiting list includes a list of persons who are waiting for an order (order waiting group) and information (status information) indicating a waiting state of each order waiting group. One record in the waiting list includes the reception number “1”, the reception time “13:03”, the reception item “terrace seat”, the number of people “3”, the status “calling”, and the telephone number “080-1234-5678”. , Information such as email address "abc@defg.co.jp" is included. In addition, information such as name and date of birth may be included. The reception item is a desired seat type.

The status includes “waiting” which is the state before the turn arrives, “calling” which is informed that the turn has come, and “guided” which is the state in which the person who has come in the order is guided to the corresponding window Further, “cancelled” or the like in which the waiting for the order is canceled is included. What items are set as the status can be appropriately set and changed by the manager of each facility.

The information included in the waiting list can be set and changed as appropriate by the manager of each facility. The contents of the waiting list are updated based on new registration information to the waiting list transmitted from the order management terminal 200 or status update information (details will be described later).

The processor 120 includes an arithmetic and logic unit (such as a CPU) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and manages the order by executing various programs stored in storage means such as a ROM. Each part of the server 100 is centrally controlled. In addition, the processor 120 also executes a computer program (order management application) for managing the wait for turn in cooperation with the order management terminal 200.

The communication network N includes a communication network capable of transmitting and receiving information between the order management server 100 and the order management terminal 200. The communication network N is, for example, any one of the Internet, a LAN, a dedicated line, a telephone line, a corporate network, a mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, a combination thereof, and the like. It does not matter whether it is wired or wireless.

The order management terminal 200 can exchange data with the order management server 100 via the communication network N, such as a tablet terminal, a personal computer (PC), a notebook PC, a smartphone, a mobile phone, and a personal digital assistant (PDA). A terminal device can be used. Note that a plurality of order management terminals 200 can be used in one facility.

FIG. 2 is a block diagram showing the main configuration of the order management terminal 200. As shown in FIG. The order management terminal 200 includes a processor (telephone number reception unit) 210, an input device 215, a display device 216, a communication interface 220, and a storage resource 230. The order management terminal 200 accepts inputs such as registration and update to the waiting list by a user who has come to the facility or an employee of the facility operating the input device 215 such as a touch panel.

The processor 210 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 230 to execute the order management terminal 200. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

The input device 215 is provided with various operation buttons and a touch panel 215a for accepting inputs such as acceptance to the waiting list and disappearance from the waiting list.

The display device 216 is a device for displaying a waiting list, a reception screen, and a status management screen, and is configured by a liquid crystal display, for example.

The communication interface 220 is a hardware module for connecting to the communication network N and communicating with other devices via the communication network N. The communication interface 220 is a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

The storage resource 230 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 230 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

The storage resource 230 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 220. In addition to these various programs and various data, the storage resource 230 stores a computer program (order management application) AP1 for managing the waiting in cooperation with the order management server 100 by being executed by the processor 210. Has been.

The member information management server 300 is a server that manages member information in each facility. The member information management server 300 is constituted by a general-purpose computer, and a server function is realized by a predetermined server program running on the computer. The number of computers constituting the member information management server 300 is not necessarily one, and may be composed of a plurality of computers distributed on the communication network N. The member information management server 300 includes a management database 310 and a processor (member information management unit) 320. The management database 310 includes a member information management table TA3.

The member information management table TA3 is a table for managing member information of each facility. In the member information management table TA3, information such as the number of visits to the store, an e-mail address, a name, and a date of birth are registered in association with the member ID for each facility.

The processor 320 is composed of an arithmetic logic unit (CPU or the like) for processing arithmetic operations, logical operations, bit operations, etc. and various registers, and executes various programs stored in a storage means such as a ROM, thereby executing membership information. Each part of the management server 300 is centrally controlled.

(Registration waiting for waiting)
Next, the waiting-order reception registration process by the order management system 1000 will be described with reference to the sequence diagram of FIG. A user who visits a facility (here, restaurant A) can perform reception registration by operating the order management terminal 200 installed at a storefront or a portable terminal (reception terminal) possessed by the user. When performing reception registration with its own mobile terminal, a facility (restaurant A) to be used is selected via a dedicated application or website, and a reception screen for the facility is displayed. Thereafter, the same procedure as in the case of registering using the order management terminal 200 can be performed. Here, a case where registration is performed using the order management terminal 200 will be described as an example.

First, the order management terminal 200 receives information included in the waiting list registered in the status management table TA2 from the order management server 100 via the communication interface 220 (step S101).

Next, the order management terminal 200 causes the display device 216 to display an acceptance screen for accepting an order waiting (step S102). On the reception screen, for example, a list in which the information of the waiting list (the reception number of the person waiting for the turn and the current status information) is arranged in time series in the order of reception is displayed. In addition, the number of waiting groups currently waiting for the order is displayed.

When the user performs a predetermined operation on the displayed reception screen, a reception registration screen is displayed (step S103). As shown in FIG. 4, in addition to the desired seat type (reception item) and number of people, the reception registration screen can be used to input a telephone number, e-mail address, name, date of birth, and the like.

When the input of necessary information is completed on the reception registration screen and the user performs a predetermined operation (touching the “Register” button), a reception completion screen is displayed (step S104). On the reception completion screen, a reception number (waiting number), a waiting time at the present time, and the like are displayed. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 200.

The two-dimensional code associated with the receipt number is printed on the turn ticket. By reading the two-dimensional code printed on the turn ticket using the user's own mobile terminal, the user's current waiting state (current number of waiting groups and expected waiting time) is displayed on the display device of the mobile terminal. Etc.) is displayed. In addition, users can receive telephone or e-mail messages when the order arrives, or the order approaches when the order arrives by entering the phone number or e-mail address according to the guidance displayed by reading the two-dimensional code. Sometimes you can receive remind messages.

The confirmed new registration information is transmitted from the order management terminal 200 to the order management server 100 via the communication network N (step S105). When the order management server 100 receives new registration information from a certain facility, the order management server 100 performs a process of newly adding a set of waiting orders to the order waiting list of the facility, based on the received new registration information, and stores the status management table TA2. Update (step S106).

(Member registration process)
Next, member registration processing by the order management system 1000 will be described with reference to the sequence diagram of FIG.

When the order management server 100 receives new registration information from a certain facility and performs a process of newly adding one set of waiting queues to the waiting list of the facility, the order management server 100 includes the information specifying the facility and the new registration information. Information such as a telephone number, e-mail address, name, date of birth, etc. is transmitted to the member information management server 300 (step S201).

The member information management server 300 refers to the member information management table TA3 of the facility, and determines whether there is a record having the received telephone number as a member ID (step S202). If the corresponding record does not exist (step S202: NO), a new record having the telephone number as a member ID is created (step S203). In the record, information such as the received mail address, name, date of birth, etc. is recorded, and “1” is recorded as the number of visits to the store. For example, records such as member ID (phone number) “08012345678”, number of visits “1”, email address “abc@defg.co.jp”, name “XXXXX”, date of birth “19900201” are registered. Is done.

If there is a record with the received telephone number as a member ID in the member information management table TA3 of the facility (step S202: YES), 1 is added to the number of visits to the record with the telephone number as a member ID. Update processing is performed (step S204). If the information such as the mail address is different from the information registered in the member information management table TA3, it may be overwritten with the newly received information.

Next, the member information management server 300 transmits a short message to the mail address of the member who has received the telephone number (member ID) (step S205). The short message may be transmitted using an automatic transmission function. Specifically, a fixed sentence according to the number of visits of the member, the birth month, and the like may be prepared and transmitted immediately after registration. For example, if the number of visits to the store is one time, information such as popular products and recommended products of the store may be transmitted, and if it is two or more times, information about products for regular customers may be transmitted. Moreover, if it is a birthday month, you may make it issue and transmit a coupon.

(Update waiting list)
The contents of each record in the waiting list of each facility are updated when the facility employee performs operations such as “cancel”, “change”, “call”, “guidance” using the order management terminal 200. The “Cancel” means canceling the waiting order, and “change” means changing the contents of the waiting order once input. In addition, “call” means that the group that has been ordered is called verbally or informed by telephone or call mail. “Guidance” actually corresponds to the group that has been ordered. It means that it is in the state which started.

The employee selects the waiting group to be updated from the waiting list displayed on the order management terminal 200, and any one of “call”, “cancel”, and “change” is selected for the selected waiting group. Perform the update operation. Information (for example, reception number “1”) for specifying the order waiting group to be updated and update operation information (for example, “call”) are uploaded from the order management terminal 200 to the order management server 100 via the communication network N. . The order management server 100 updates the waiting list for the facility based on the received information. For example, when the “calling” operation is performed on the reception number “1”, the status of the waiting group in the reception number “1” is updated to “calling”.

As described above, according to the present embodiment, the telephone number that is input at the time of waiting registration is used, and the member registration and the member information are immediately updated when the reception is completed. It is possible to efficiently manage the information of the user who registered the waiting as member information.

In addition, since a short message is sent to the member at the timing of registration registration waiting for a turn, the facility information can be distributed at an appropriate timing. Further, the content of the message to be transmitted can be efficiently transmitted by using a fixed sentence corresponding to the member information.

Note that the present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000 ... Order management system 100 ... Order management server 110 ... Management database 120 ... Processor 200 ... Order management terminal 210 ... Processor 215 ... Input device 215a ... Touch panel 216 ... Display device 220 ... Communication interface 230 ... Storage resource 300 ... Member information management server 310 ... Management database 320 ... Processor TA1 ... Client management table TA2 ... Status management table TA3 ... Member information management table N ... Communication network AP1 ... Order management application

Claims

An order management system for managing the waiting order of users in a facility,
A reception terminal that accepts registration waiting in the facility;
An order management server for managing the status of waiting for users who have registered the waiting in the facility;
A member information management unit that manages a member information management table that holds information about the members of the facility, and
The reception terminal is
A phone number reception unit that accepts input of the user's phone number when registering for waiting
The order management server
A telephone number transmission unit for transmitting the input telephone number to the member information management unit;
The member information management unit
When there is no record having the received telephone number as a member ID in the member information management table, the order management system creates a member record having the telephone number as a member ID.
The member information management unit
2. When the member information management table includes a record having a telephone number received from the order management server as a member ID, the member record information having the telephone number as a member ID is updated. The order management system described.
The member information management unit
The order management system according to claim 1 or 2, wherein when a telephone number is received from the order management server, a message is transmitted to a corresponding member's mail address.