WO2019056860A1

WO2019056860A1 - Set-top box component quality feedback method and system

Info

Publication number: WO2019056860A1
Application number: PCT/CN2018/098060
Authority: WO
Inventors: 熊红令
Original assignee: 深圳市九洲电器有限公司
Priority date: 2017-09-25
Filing date: 2018-08-01
Publication date: 2019-03-28
Also published as: CN107580215A

Abstract

The present solution relates to a set-top box component quality feedback method and system The method comprises: determining a faulty component when maintaining a set-top box which has a fault in later use, acquiring the identifier of the component and sending same to a designated storage location, and then calculating, at the designated storage location, the number of times a fault occurs to each component, and determining, according to the number of times a fault occurs, whether the quality of each component satisfies a requirement, if the quality of a component does not satisfy the requirement, replacing the component in a timely manner. By continuously feeding back component quality problems occurring during later use by users, the present invention avoids an excessively high fault rate of those set-top boxes manufactured at a later stage, ensuring the quality of set-top boxes and satisfying user requirements.

Description

Set-top box component quality feedback method and system

Technical field

The program relates to a digital television device, and in particular relates to a method and system for quality feedback of a set top box component.

Background technique

With the development of digitalization and intelligence, the application and functions of set-top boxes are increasing, which requires higher and higher functional and quality requirements for components.

In order to ensure the quality of the set-top box, the set-top box will test the quality of the components in the production process to understand the quality of each component. At present, quality testing of components is often performed only by sampling tests. However, the sampling test can only detect a very small part of the components, and the detection time is not long. This can not detect the quality of the set-top box components. If a component of the set-top box has quality problems and cannot be found, then follow-up It is very likely that the component will continue to be used. Components with quality problems will cause a large failure rate and repair rate, affect the quality of the set-top box, increase the cost of the set-top box, and is not conducive to the promotion of the set-top box.

technical problem

In view of this, it is necessary to provide a method and system for quality feedback of the set top box component in view of the problem that the set top box component cannot be detected well.

Technical solution

The first aspect of the present application provides a method for feedback quality of a set top box component, including:

In the production process of the set-top box, different identifiers are set for different types of components, and both are bound to the set-top box;

When the fault occurs in the late use of the set-top box for maintenance, confirm the faulty component, and obtain the identification of the faulty component and upload it to the specified storage location;

The number of failures of each component is counted according to the stored identifier at the specified storage location. If the number of failures of the component exceeds the set value, the failure rate of the component is reported to be too high and needs to be replaced.

The second aspect of the present application provides a set-top box component quality feedback system, including:

The identifier setting module is configured to set different identifiers for different types of components in the production process of the set top box, and both are bound to the set top box;

The identifier acquisition uploading module is configured to confirm the faulty component when the set-top box is used in the later stage of the fault, and obtain the identifier of the faulty component and upload it to the designated storage location;

The fault feedback module is configured to count the number of failures of each component according to the stored identifier in the specified storage location. If the number of failures of the component exceeds the set value, the failure rate of the component is reported to be too high and needs to be replaced.

A third aspect of the present application provides a computer readable storage medium storing a computer program that, when executed by a processor, implements the steps of the method as described above.

Beneficial effect

As can be seen from the above, the present application provides a quality feedback method for a set-top box component. First, in the production process of the set-top box, different identifiers are set for different types of components, and both are bound to the set-top box, and then used in the set-top box later. When the fault is repaired, the faulty component is confirmed, and the identification of the component is uploaded to the specified storage location, and the number of faults of each component is counted according to the stored identifier at the specified storage location. If the value is reported, the component failure rate is too high and needs to be replaced. According to the solution of the present application, it is possible to determine whether the component quality meets the requirements according to the number of failures, and if it does not meet the requirements, it needs to be replaced in time, and the feedback is continuously made through the quality problems of the components that occur during the use of the later users, thereby avoiding the later production. The set-top box has a problem of excessive failure rate, ensuring the quality of the set-top box and meeting the requirements of the user.

DRAWINGS

In order to more clearly illustrate the technical solutions in the embodiments of the present application, the drawings used in the embodiments or the prior art description will be briefly described below. Obviously, the drawings in the following description are only the present application. For some embodiments, other drawings may be obtained from those skilled in the art without departing from the drawings.

1 is a flowchart of a method for feeding back quality of a set top box component according to Embodiment 1 of the present invention;

FIG. 2 is a structural diagram of a component feedback system for a set top box according to Embodiment 2 of the present embodiment.

Embodiments of the invention

In the following description, for purposes of illustration and description However, it will be apparent to those skilled in the art that the present invention may be practiced in other embodiments without these specific details. In other instances, detailed descriptions of well-known systems, devices, circuits, and methods are omitted so as not to obscure the description of the application.

In order to explain the above technical solutions of the present application, the following description will be made by way of specific embodiments.

Example 1

The method for feedback quality of the set-top box component provided in Embodiment 1 of the present solution is described below. Referring to FIG. 1 , the method for feedback quality of the set-top box component in the present application includes the following steps:

S10: In the production process of the set-top box, different identifiers are set for different types of components, and all are bound to the set-top box.

In the production process, the set-top box usually does not identify each component, or only records the ID of the component itself, such as the ChipID of the main chip. Since each component's own ID is different, it takes a lot of time to check the component failures. Therefore, this solution sets different identifiers for different types of components of the set-top box, and each The same category of component identification is the same, and then bind to the set-top box in which it is located.

In a further mode of this embodiment, the step is specifically: generating a barcode for each component and uploading all the barcodes to the designated storage location.

Further, all the barcodes are printed and pasted inside the top case of the set top box, and the barcode is covered with waterproof and wear-resistant transparent plastic to prevent the barcode from being damaged.

S20: When the fault occurs in the late use of the set-top box, the faulty component is confirmed, and the identifier of the faulty component is uploaded to the designated storage location.

After the component is marked, the set-top box is shipped to the user for use. If the user fails during the use of the set-top box, it will need to be repaired. When the set-top box is being repaired, it is necessary to confirm which component is the faulty component in order to count the failure rate of each component, and upload the identification of the faulty component to the specified storage location for statistics.

Specifically, after determining the faulty component, the component identifier is obtained by scanning the component barcode inside the bottom cover of the set top box. Further, create a repair webpage and open it on the mobile phone, then use the mobile phone to scan the component barcode to obtain the logo and send it to the designated server.

S30: The number of failures of each component is counted according to the stored identifier at the specified storage location. If the number of failures of the component exceeds the set value, the failure rate of the component is reported to be too high and needs to be replaced.

After the identification of the component with the maintenance record is stored in the specified storage location, statistics can be used to obtain the failure rate and maintenance rate of different components, and the quality of different components can be known. If the number of failures of the component exceeds the set value, it indicates that the component has a high failure rate and is not suitable for continued use. It needs to be replaced in the production of the set-top box in the later stage.

The quality feedback method of the set-top box component is to confirm the faulty component when the set-top box is used for failure, and to obtain the component identifier and send it to the specified storage location, and then count the number of failures of each component in the specified storage location, according to the fault. The number of times to determine whether the component quality meets the requirements, if it does not meet the requirements, it needs to be replaced in time, and the feedback is continuously made through the quality problems of the components that occur during the use of the later users, so as to avoid the excessive failure rate of the set-top boxes produced later. The problem is to ensure the quality of the set-top box and meet the requirements of the user.

Example 2

Embodiment 2 of the present application provides a set-top box component quality feedback system. For convenience of description, only parts related to the present application are shown. As shown in FIG. 2, the set-top box component quality feedback system includes:

The identifier setting module 100 is configured to set different identifiers for different types of components in the production process of the set top box, and both are bound to the set top box.

In the production process, the set-top box usually does not identify each component, or only records the ID of the component itself, such as the ChipID of the main chip. Since each component's own ID is different, it takes a lot of time to check the component failures. Therefore, the solution identification setting module 100 sets different identifiers for different types of components of the set-top box. And each component of the same category has the same identity and is then bound to the set-top box in which it is located.

In a further mode of this embodiment, the identification settings module 100 generates a barcode for each component and uploads all of the barcodes to a designated storage location.

All barcodes are printed and affixed inside the top case of the set-top box, and the barcode is covered with waterproof and wear-resistant transparent plastic to prevent the barcode from being damaged.

The identifier acquisition uploading module 200 is configured to confirm the faulty component when the set-top box is used for failure in the later stage, and obtain the identifier of the faulty component and upload it to the specified storage location.

After the component is marked, the set-top box is shipped to the user for use. If the user fails during the use of the set-top box, it will need to be repaired. When the set-top box is being repaired, the identification acquisition module 200 confirms which component is faulty to count the failure rate of each component, and uploads the identifier of the failed component to the specified storage location for statistics.

Specifically, after determining the faulty component, the identifier acquisition uploading module 200 obtains the identifier of the component by scanning the component barcode inside the bottom cover of the set top box. Further, the logo acquisition uploading module 200 creates a repair webpage and opens it on the mobile phone, and then uses the mobile phone to scan the component barcode to obtain the identifier and send it to the designated server.

The fault feedback module 300 is configured to count the number of failures of each component according to the stored identifier in the specified storage location. If the number of failures of the component exceeds the set value, the fault rate of the component is reported to be too high and needs to be replaced.

After the identifier of the maintenance record component is stored in the specified storage location, the fault feedback module 300 can obtain the failure rate and the maintenance rate of different components, and can understand the quality of different components. If the number of failures of the component exceeds the set value, it indicates that the component has a high failure rate and is not suitable for continued use. It needs to be replaced in the production of the set-top box in the later stage.

The method and system for quality feedback of the set-top box component of the solution, in the late use of the set-top box, the faulty component is confirmed when the repair is performed, and the identification of the obtained component is sent to the specified storage location, and then the number of failures of each component is counted in the specified storage location. According to the number of faults, it is judged whether the quality of the components meets the requirements. If it does not meet the requirements, it needs to be replaced in time, and the feedback is continuously made through the quality problems of the components that occur during the use of the later users, so as to avoid the over-production of the set-top boxes in the later stage. The problem of failure rate guarantees the quality of the set-top box and meets the requirements of the user.

In the foregoing device embodiments, the included units are only divided according to functional logic, but are not limited to the above-mentioned divisions, as long as the corresponding functions can be implemented; in addition, the specific names of the functional units are only for mutual convenience. The distinction is not intended to limit the scope of protection of this program.

It can be understood by those skilled in the art that all or part of the steps of the method for executing a function item provided by the embodiment of the present invention can be completed by the related hardware of the program instruction. For example, it can be done by computer running. The program can be stored in a readable storage medium such as a random access memory, a magnetic disk, an optical disk, or the like.

Claims

A method for feedback quality of a set top box component, comprising the steps of:

S10: In the production process of the set top box, different identifiers are set for different types of components, and both are bound to the set top box;

S20: When the fault occurs in the late use of the set-top box for repair, confirm the faulty component, and obtain the identifier of the faulty component and upload it to the designated storage location;

S30: The number of failures of each component is counted according to the stored identifier at the specified storage location. If the number of failures of the component exceeds the set value, the failure rate of the component is reported to be too high and needs to be replaced.
The set-top box component quality feedback method according to claim 1, wherein the step S10 is specifically: generating a barcode for each component, and uploading all barcodes to a specified storage location.
The method for feeding back quality of a set-top box component according to claim 2, wherein the step S10 is specifically: printing and pasting all the barcodes inside the top of the set-top box, and covering the barcode with a waterproof and wear-resistant transparent plastic.
The method for feeding back quality of a set-top box component according to claim 2, wherein the step S20 is specifically: after determining the component that has failed, obtaining the identifier of the component by scanning the component barcode inside the bottom cover of the set-top box. .
The method for feeding back quality of a set-top box component according to claim 4, wherein the step S20 further comprises: creating a repair webpage and opening it on the mobile phone, and then scanning the component barcode by the mobile phone to obtain the identifier and transmitting the identifier to the designated server.
A set-top box component quality feedback system, comprising:

The identification setting module sets different identifiers for different types of components in the production process of the set top box, and both are bound to the set top box;

The identification acquisition uploading module confirms the faulty component when the set-top box is used for failure in the later stage, and obtains the identifier of the faulty component and uploads it to the specified storage location;

The fault feedback module counts the number of failures of each component according to the stored identifier at the specified storage location. If the number of failures of the component exceeds the set value, the failure rate of the component is reported to be too high and needs to be replaced.
The set top box component quality feedback system of claim 6 wherein said identification setting module generates a barcode for each component and uploads all of the barcodes to a designated storage location.
The set-top box component quality feedback system according to claim 7, wherein all the barcodes are printed and pasted inside the top box of the set-top box, and the barcode is covered with a waterproof and wear-resistant transparent plastic.
The set-top box component quality feedback system according to claim 7, wherein after determining the faulty component, the identifier acquisition uploading module acquires the identifier of the component by scanning a component barcode inside the bottom cover of the set-top box.
The set-top box component quality feedback system according to claim 9, wherein the identifier acquisition uploading module creates a maintenance webpage and opens it on the mobile phone, and then uses the mobile phone to scan the component barcode to obtain the identifier and send it to the designated server.
A computer readable storage medium storing a computer program, wherein the computer program is executed by a processor to implement the steps of the method of any one of claims 1 to 5.