CN101453551A - Collecting method for set-top box failure information - Google Patents
Collecting method for set-top box failure information Download PDFInfo
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- CN101453551A CN101453551A CNA2007101712906A CN200710171290A CN101453551A CN 101453551 A CN101453551 A CN 101453551A CN A2007101712906 A CNA2007101712906 A CN A2007101712906A CN 200710171290 A CN200710171290 A CN 200710171290A CN 101453551 A CN101453551 A CN 101453551A
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Abstract
The invention relates to a method for acquiring failure information of a set-top box, which comprises the following steps: a local monitoring server generates a failure active acquisition instruction according to a set-top box ID inputted by a monitoring manager, and transmits the failure active acquisition instruction to a set-top box; the set-top box actively acquires failure, summarizes the current information, and returns the current information and the current failure summary information to the local monitoring server in real time; and an acquisition system of the set-top box performs timing acquisition and interruption acquisition, generates failure summary information, caches the failure summary information in the local side of the set-top box, and uses the failure summary information for next failure active acquisition. Compared with the prior art, the method increases active acquisition and an acquisition strategy, can acquire the current state information of the set-top box and use the current state information to diagnose failure of the set-top box, and guarantee small influence of the acquisition system on an operating system due to the acquisition strategy.
Description
Technical field
The present invention relates to the IPTV technology, particularly relate to a kind of acquisition method of failure messages of set top box.
Background technology
The collection of failure messages of set top box is convenient to after the unusual generation of set-top box mainly for set-top box operation " clues and traces " is gathered, and the technical staff can be according to the fault message that collects, analyzing failure cause, thus get rid of set-top box failure.
The failure messages of set top box classification:
1) current information
This category information may not be the reason that directly causes fault, but can be used as the basis of fault judgement.This category information need reflect the set-top box current state, gathering must be in time.
For example: the current account status of user, whether the SP service is normal, CPU usage, the MEMORY operating position, the disk working condition, network condition, whether the set-top box process exists or the like.
2) the normal information of example
The main feature of this category information is: collection period is long, and the possibility of makeing mistakes is little, and consumption of natural resource is more serious during collection.
For example: set-top box program file integrity checking, file system check, hardware fault detecting or the like.
3) interrupt Information Monitoring
Set-top box client operation system occurs when unusual, and set-top box abnormality processing module is initiatively issued fault message, reports background computer top box fault information acquisition system.
For example: set-top box client operation system correlation module can not successfully load, user's continuous several times can not successfully be landed operation system or the like.
The requirement of failure messages of set top box acquisition system is: timely, quick feedback failure messages of set top box, and very little to the normal operation and the performance impact of set-top box client operation system.The fault information acquisition system adopts mostly and periodically gathers and two kinds of methods of interruption collection at present, and the information of failure messages of set top box classification 1 (being current information) belongs to instant messages, can not adopt this two kinds of methods.The diversity of failure messages of set top box, complexity and to the requirement of failure messages of set top box acquisition system, all requirement must have and overlaps the more fault information acquisition method of science.
Summary of the invention
Technical problem to be solved by this invention is exactly the acquisition method that a kind of failure messages of set top box is provided for the defective that overcomes above-mentioned prior art existence.
Purpose of the present invention can be achieved through the following technical solutions: a kind of acquisition method of failure messages of set top box, it is characterized in that, and may further comprise the steps:
A. the local side monitoring server generates initiatively acquisition instructions of fault, and sends to this set-top box according to the set-top box ID of monitoring management person's input;
B. above-mentioned set-top box is carried out fault and is initiatively gathered, and gathers current information, and will this current information and current fault summary information return to the local side monitoring server in real time;
C. the acquisition system of set-top box is carried out timing acquiring and is interrupted gathering, and generates the fault summary information, and is buffered in set-top box this locality, and the fault that is used for next time is initiatively gathered.
Described fault is initiatively gathered further and be may further comprise the steps:
B1. detect current set-top box whether in network, if, execution in step B2 then, if not, execution in step B5 then;
Whether B2. detect service provider service normal, if, execution in step B3 then, if not, execution in step B5 then;
Whether the user account that B3. detects current set-top box defaulting subscriber, if not, and execution in step B4 then, if, execution in step B5 then;
B4. carrying out the set-top-box system resource detects;
B5. fault is initiatively gathered end, gathers current information, and returns this current information and current fault summary information.
Described current information comprises fault message, set-top box critical processes information, set-top box disk operating position information, set-top box CPU operating position information, the set-top box internal memory operating position information before system resource detects.
Compared with prior art, the present invention has increased initiatively collection and acquisition strategies, can obtain the set-top box current state information and be used to diagnose set-top box failure; And acquisition strategies has guaranteed that acquisition system is very little to the operation system influence.
Description of drawings
Fig. 1 is the flow chart of existing failure messages of set top box acquisition method;
Fig. 2 is a flow chart of the present invention;
The flow chart that Fig. 3 initiatively gathers for fault of the present invention;
Fig. 4 is the schematic diagram that system resource of the present invention is checked;
Fig. 5 is the flow chart of embodiments of the invention.
Embodiment
The invention will be further described below in conjunction with accompanying drawing.
Shown in Fig. 2～5, a kind of acquisition method of failure messages of set top box may further comprise the steps:
A. the local side monitoring server generates initiatively acquisition instructions of fault, and sends to this set-top box according to the set-top box ID of monitoring management person's input;
B. above-mentioned set-top box is carried out fault and is initiatively gathered, and gathers current information, and will this current information and current fault summary information return to the local side monitoring server in real time;
C. the acquisition system of set-top box is carried out timing acquiring and is interrupted gathering, and generates the fault summary information, and is buffered in set-top box this locality, and the fault that is used for next time is initiatively gathered.
Described fault is initiatively gathered further and be may further comprise the steps:
B1. detect current set-top box whether in network, if, execution in step B2 then, if not, execution in step B5 then;
Whether B2. detect service provider service normal, if, execution in step B3 then, if not, execution in step B5 then;
Whether the user account that B3. detects current set-top box defaulting subscriber, if not, and execution in step B4 then, if, execution in step B5 then;
B4. carrying out the set-top-box system resource detects;
B5. fault is initiatively gathered end, gathers current information, and returns this current information and current fault summary information;
Described current information comprises fault message, set-top box critical processes information, set-top box disk operating position information, set-top box CPU operating position information, the set-top box internal memory operating position information before system resource detects.
At failure messages of set top box, this patent proposes three kinds of acquisition modes: (a) initiatively gather, (b) periodically gather, (c) interrupt gathering; And coordinate three kinds of acquisition modes by acquisition strategies and move.
Initiatively gather:
Surveillance center imports monitored set-top box ID, assigns initiatively acquisition instructions simultaneously; The failure messages of set top box acquisition system receives acquisition instructions, finishes the collection to set-top box dependent failure information, and returns in real time.This acquisition mode is finished the collection to fault message classification 1 (current information).
Timing acquiring:
Periodically gather the support that needs timer, timer operates on the set-top box, periodically set-top box failure is gathered, and the fault message that collects is gathered, and backup is inquired about for Surveillance center.This acquisition mode is finished the collection to fault message classification 2 (the normal information of example).
Interrupt gathering:
When the interruption collection is broken down by set-top box operation program, initiatively trigger.The set-top box acquisition module is finished the collection to failure messages of set top box, and the fault message that collects is gathered, and backup is inquired about for Surveillance center.This acquisition mode is finished the collection to fault message classification 3 (interruption Information Monitorings).
Acquisition strategies:
How to reduce the influence of failure messages of set top box acquisition system to operation system, it is important that acquisition strategies shows especially.
The failure messages of set top box acquisition system is as follows to may influencing of operation system:
The bigger network bandwidth of consumption rate is understood in uploading of fault message;
The operation of acquisition module takies bigger set-top box resource (for example: CPU usage, MEMORY operating position etc.);
The flow direction to the fault message that collects is classified: it is local or in time upload to Surveillance center to be buffered in set-top box.Real-time is required height, but the fault message amount is little, and faint timely collection of fault message employing of consumption set-top box resource, in time upload to Surveillance center; Less demanding to real-time, but the fault message amount is big, and the serious fault message of consumption set-top box resource adopts the set-top box local cache; After periodically acquisition module activates, at first judge set-top box resource situation whether (the current consumption set-top box of operation program resource seriously), if idle, then move acquisition module, otherwise periodically acquisition module is waited for next collection period.
The information cache of periodically gathering and interrupting collecting is in set-top box this locality;
Initiatively the information that collects in time uploads to Surveillance center.
As shown in Figure 3, active collecting flowchart of the present invention:
Shown in flow process 201: judge set-top box whether in network, set-top box is the basis of fault information gathering in network
Shown in flow process 202: check whether service provider's service is normal
Shown in flow process 203: inspection machine set-top box customer account situation, judge whether set-top box shuts down
Shown in flow process 204: finish the inspection of set-top-box system resource, specifically as shown in Figure 4.
Fig. 4 is the system resource inspection:
Shown in flow process 301: return set-top box critical processes information;
Shown in flow process 302: return the set-top box disk and use;
Shown in flow process 303: return the set-top box CPU operating position;
Shown in flow process 304: return set-top box internal memory operating position;
Shown in flow process 305: gather the data that 301-304 produces.
The fault judgement that active is gathered:
201-203 (being Network Check, SP service inspection, account inspection) runs into unusually, interrupts follow-up gatherer process (promptly interrupting 204 system resource inspections) immediately, and returns the fault concrete reason;
If it is no abnormal that 201-203 checks, enter the system resource inspection;
The combined data of 204 (being the system resource inspection) output 301-304;
If initiatively the data of gathering still can not be finished failure diagnosis, need interrupt the data analysis fault of gathering according to periodically gathering.
Embodiments of the invention:
Shown in flow process 100: monitoring management person imports certain set-top box ID;
Shown in flow process 101: the monitoring main program generates the fault collection instruction, and sends;
Shown in flow process 102: the fault message that returns set-top box failure classification 1 (being current information);
Shown in flow process 103: the fault message that returns set-top box failure classification 2 (i.e. the normal information of example) and failure modes 3 (promptly interrupting Information Monitoring); (for the fault message that gathers before the set-top box)
Shown in flow process 104: acquisition system periodically generates acquisition instructions;
Shown in flow process 105: acquisition system sends acquisition instructions to set-top box;
Shown in flow process 106: set-top box this locality collects the fault message of failure modes 2 (i.e. the normal information of example) and failure modes 3 (promptly interrupting Information Monitoring);
Shown in flow process 107: the fault message that collects is gathered, be buffered in set-top box this locality after gathering, so that the active collection of next time;
Shown in flow process 108: set-top box failure interrupts generating acquisition instructions;
Shown in flow process 109: receive acquisition instructions, finish fault collection.
Claims (3)
1. the acquisition method of a failure messages of set top box is characterized in that, may further comprise the steps:
A. the local side monitoring server generates initiatively acquisition instructions of fault, and sends to this set-top box according to the set-top box ID of monitoring management person's input;
B. above-mentioned set-top box is carried out fault and is initiatively gathered, and gathers current information, and will this current information and current fault summary information return to the local side monitoring server in real time;
C. the acquisition system of set-top box is carried out timing acquiring and is interrupted gathering, and generates the fault summary information, and is buffered in set-top box this locality, and the fault that is used for next time is initiatively gathered.
2. the acquisition method of a kind of failure messages of set top box according to claim 1 is characterized in that, described fault is initiatively gathered further and be may further comprise the steps:
B1. detect current set-top box whether in network, if, execution in step B2 then, if not, execution in step B5 then;
Whether B2. detect service provider service normal, if, execution in step B3 then, if not, execution in step B5 then;
Whether the user account that B3. detects current set-top box defaulting subscriber, if not, and execution in step B4 then, if, execution in step B5 then;
B4. carrying out the set-top-box system resource detects;
B5. fault is initiatively gathered end, gathers current information, and returns this current information and current fault summary information.
3. the acquisition method of a kind of failure messages of set top box according to claim 1 and 2, it is characterized in that described current information comprises fault message, set-top box critical processes information, set-top box disk operating position information, set-top box CPU operating position information, the set-top box internal memory operating position information before system resource detects.
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| Application Number | Priority Date | Filing Date | Title |
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| CNA2007101712906A CN101453551A (en) | 2007-11-29 | 2007-11-29 | Collecting method for set-top box failure information |
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| CNA2007101712906A CN101453551A (en) | 2007-11-29 | 2007-11-29 | Collecting method for set-top box failure information |
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Cited By (7)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101867841A (en) * | 2010-04-12 | 2010-10-20 | 福建新大陆通信科技股份有限公司 | Automatic detection method for programme signal interrupt recovery of set top box |
| CN102739718A (en) * | 2011-04-12 | 2012-10-17 | 中兴通讯股份有限公司 | Set top box quality data processing method and system thereof |
| CN102855369A (en) * | 2011-06-30 | 2013-01-02 | 上海西门子医疗器械有限公司 | Method and system for collecting failure information and medical equipment |
| CN103118274A (en) * | 2011-11-16 | 2013-05-22 | 中兴通讯股份有限公司 | Operational monitoring method and device for interactive protocol internet television (IPTV) |
| CN103763111A (en) * | 2014-01-11 | 2014-04-30 | 高峰 | Arrear self-locking system and method based on OTT device |
| CN107580215A (en) * | 2017-09-25 | 2018-01-12 | 深圳市九洲电器有限公司 | Set top box component quality feedback method and system |
| CN112698829A (en) * | 2021-01-13 | 2021-04-23 | 腾讯科技（深圳）有限公司 | Abnormal resource positioning method and device, storage medium and electronic equipment |
-
2007
- 2007-11-29 CN CNA2007101712906A patent/CN101453551A/en active Pending
Cited By (9)
| Publication number | Priority date | Publication date | Assignee | Title |
|---|---|---|---|---|
| CN101867841A (en) * | 2010-04-12 | 2010-10-20 | 福建新大陆通信科技股份有限公司 | Automatic detection method for programme signal interrupt recovery of set top box |
| CN101867841B (en) * | 2010-04-12 | 2011-08-10 | 福建新大陆通信科技股份有限公司 | Automatic detection method for programme signal interrupt recovery of set top box |
| CN102739718A (en) * | 2011-04-12 | 2012-10-17 | 中兴通讯股份有限公司 | Set top box quality data processing method and system thereof |
| CN102855369A (en) * | 2011-06-30 | 2013-01-02 | 上海西门子医疗器械有限公司 | Method and system for collecting failure information and medical equipment |
| CN103118274A (en) * | 2011-11-16 | 2013-05-22 | 中兴通讯股份有限公司 | Operational monitoring method and device for interactive protocol internet television (IPTV) |
| CN103763111A (en) * | 2014-01-11 | 2014-04-30 | 高峰 | Arrear self-locking system and method based on OTT device |
| CN107580215A (en) * | 2017-09-25 | 2018-01-12 | 深圳市九洲电器有限公司 | Set top box component quality feedback method and system |
| CN112698829A (en) * | 2021-01-13 | 2021-04-23 | 腾讯科技（深圳）有限公司 | Abnormal resource positioning method and device, storage medium and electronic equipment |
| CN112698829B (en) * | 2021-01-13 | 2023-10-24 | 腾讯科技（深圳）有限公司 | Abnormal resource positioning method and device, storage medium and electronic equipment |
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Open date: 20090610 |