CN101197621B - Method and system for remote diagnosing and locating failure of network management system - Google Patents
Method and system for remote diagnosing and locating failure of network management system Download PDFInfo
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- CN101197621B CN101197621B CN2007101790197A CN200710179019A CN101197621B CN 101197621 B CN101197621 B CN 101197621B CN 2007101790197 A CN2007101790197 A CN 2007101790197A CN 200710179019 A CN200710179019 A CN 200710179019A CN 101197621 B CN101197621 B CN 101197621B
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Abstract
The invention discloses a method for remote diagnostic location of network management system failures and a system thereof, wherein, the method comprises failure information acquisition step and failure diagnostic location step; the failure information acquisition step is used for timely monitoring running state of a network management system and acquiring failure information of the network management system; the failure diagnostic location step is used for data analysis of the failure information and diagnosis and location of failures, and obtained failure diagnostic location results are fed back to the network management system. The invention overcomes the defect that maintenance personnel of the network management system must go to accident scenes to collect data and solve problems, and has the advantages of improvement of failure solution efficiency, conservation of economic cost which is inputted in maintenance of the network management system, reduction of solution times of repeated failures, and improvement of quality of a subsequent network management system because experience and lessons are summarized simultaneously when developers solve failures in a unified way.
Description
Technical field
The present invention relates to the measuring technology in optical communication field, particularly relate to a kind of method and system thereof that the network management system fault is carried out the remote diagnosis location.
Background technology
Along with the continuous expansion of telecommunication service, the also corresponding increase of use of NMS (being called for short network management system/webmaster).The function that network management system realized constantly bring forth new ideas with maturation in, variety of issue is also following.Characteristics such as it is single that the network management system in past has range of management, and the managed network element number is few, and the function of realization is simple even go wrong, also than being easier to the location, solve easily.But along with the expansion of network size, the network management system quantity of using in the market increases, and the network element data of single network management system management also increases gradually, in the network management system use, some new problems occur through regular meeting; After the network management system quantity of using increased, the personnel of operation increased, and had strengthened the probability that problem exposes; The personnel of some operation system maintenance network guard system increase the error that also inevitably causes on the certain operations, have introduced the faulty operation of non-fault; In addition, the increase of the NE quantity of single network management system management also can be introduced the problem of efficient aspects such as internal memory use, database.
The problem that above-mentioned Several Factors causes, some problem network management system user can't settle a dispute by the parties concerned themselves, and must carry out analyzing and positioning by the professional and technical personnel.On the one hand, the professional and technical personnel can not be all the time at each engineering site; On the other hand, rely on a large amount of engineering maintenance personnel that network management system is carried out field diagnostic, exist the cycle long, cost is high, inefficient problem.Therefore, be necessary to provide a kind of remote failure navigation system, help the professional and technical personnel can analyze in this locality, locate and conciliate the existing problem that decided.
The patent No. is in 02141738 the Chinese patent file; A kind of communication system method for diagnosing faults and system have been introduced; Comprising fault declare, fault location, fault solve a few part processes; Come diagnosing malfunction to solve the problem that exists in the network through above process; But this patent document only is the diagnosing malfunction to network communication, can not be to the diagnosing malfunction of network management system, therefore be necessary to propose a kind of method or system of diagnosing malfunction of network management system.
Summary of the invention
Technical problem to be solved by this invention is to provide a kind of method and system thereof that the network management system fault is carried out the remote diagnosis location; Be used for solving that prior art occurs because a large amount of engineering maintenance personnel to network management system carry out the cycle that field diagnostic causes long, cost is high, inefficient shortcoming, and solve some and need the fault that the professional and technical personnel could analyzing and positioning.
To achieve these goals, the invention provides and a kind of the network management system fault is carried out the method for remote diagnosis location, it is characterized in that, comprising:
The fault information acquisition step; Be used for monitoring in real time the running status of said network management system; Gather the fault message of said network management system, said fault message comprises: the communication information between network management configuration data backup information, the network element, PC operation information, nms subsystem parameter information and report messages;
The failure diagnosis positioning step is used for said fault message is carried out data analysis, and diagnosis and fault location feed back to said network management system with the failure diagnosis positioning result that obtains, and specifically comprise:
Analyze the communication information between the network element, judge whether the communication between the network element is normal;
Analyze the PC operation information, judge the ruuning situation of network management system place operating system;
Analyze each subsystem parameter of webmaster, obtain nms subsystem ruuning situation, judge whether network management system inside is moved normally;
Analytical statement information is judged time started, problematic source that network management system goes wrong;
According to network management configuration data backup information, build similar network environment, the operation of simulation network management system;
Fault point and the reason that causes are found out in comprehensive above-mentioned analysis.
Described the network management system fault is carried out the method for remote diagnosis location, wherein, in the said fault information acquisition step, further comprises:
With information timing acquiring mode, or, said network management system carries out the step that the mode of information gathering is gathered said fault message when breaking down.
Described the network management system fault is carried out the method for remote diagnosis location, wherein, in the said fault information acquisition step, further comprises:
Said fault message is sent to the step of said failure diagnosis positioning step through long-range connected mode or lettergram mode.
Described the network management system fault is carried out the method for remote diagnosis location, wherein, in the said failure diagnosis positioning step, further comprises:
The step that said network management system is fixed a breakdown according to said failure diagnosis positioning result.
To achieve these goals, the present invention also provides a kind of the network management system fault has been carried out the system that remote diagnosis is located, and it is characterized in that, comprising:
Information acquisition module; Be arranged on the said network management system; Be used for monitoring in real time the running status of said network management system; Gather the fault message of said network management system, said fault message comprises: the communication information between network management configuration data backup information, the network element, PC operation information, nms subsystem parameter information and report messages;
The information analysis center; Connect said information acquisition module; Be used to receive the said fault message that said information acquisition module sends, said fault message is carried out data analysis, diagnosis and fault location; The failure diagnosis positioning result that obtains is fed back to said network management system, and said information analysis center specifically is used for:
Analyze the communication information between the network element, judge whether the communication between the network element is normal;
Analyze the PC operation information, judge the ruuning situation of network management system place operating system;
Analyze each subsystem parameter of webmaster, obtain nms subsystem ruuning situation, judge whether network management system inside is moved normally;
Analytical statement information is judged time started, problematic source that network management system goes wrong;
According to network management configuration data backup information, build similar network environment, the operation of simulation network management system;
Fault point and the reason that causes are found out in comprehensive above-mentioned analysis.
Described the network management system fault is carried out the system of remote diagnosis location, wherein, said information acquisition module is with information timing acquiring mode, or the mode of when said network management system breaks down, carrying out information gathering is gathered said fault message.
Described the network management system fault is carried out the system of remote diagnosis location, wherein, said information acquisition module starts when said network management system starts automatically, or after said network management system starts, controls startup as required.
Described the network management system fault is carried out the system of remote diagnosis location, wherein, said information acquisition module through with said information analysis center between long-range be connected or mail sends to said information analysis center with said fault message.
Described the network management system fault is carried out the system of remote diagnosis location, wherein, said failure diagnosis positioning result comprises problem diagnosis explanation document, solves the explanation document.
Useful technique effect of the present invention:
Compared with prior art; A kind of method and system thereof that is used for the network management system fault is carried out the remote diagnosis location provided by the invention; Overcome network management system attendant and must arrive the shortcoming that the scene of the accident is collected data, dealt with problems; Improve fault and solved efficient, saved the Financial cost of putting in the network management system maintenance.
In addition, the fault remote auto gathers information, and unified mode of dealing with problems has reduced the solution number of times of repeated fault, the developer is unified solve fault in, sum up experience and lessons, improved the quality of follow-up network management system.
Describe the present invention below in conjunction with accompanying drawing and specific embodiment, but not as to qualification of the present invention.
Description of drawings
Fig. 1 carries out the general frame figure of remote diagnosis location to the network management system fault for the present invention;
Fig. 2 carries out the method flow diagram of remote diagnosis location to the network management system fault for the present invention;
Fig. 3 is the method flow diagram of remote fault diagnosis of the present invention location embodiment.
Embodiment
Below in conjunction with accompanying drawing and embodiment technical scheme of the present invention is made further more detailed description.
As shown in Figure 1, for the present invention carries out the general frame figure that remote diagnosis is located to the network management system fault.Given the general frame that the network management system fault is carried out the remote diagnosis navigation system 100 of remote diagnosis location among this figure, this system 100 comprises: information acquisition module 10, information analysis center 20.
The information that information acquisition module 10 is gathered is meant that all have the content of reference value to failure diagnosis, include but not limited to: the communication information between network management configuration data backup information, the network element, PC operation information, nms subsystem parameter information, report messages.
1) network management configuration data backup information is used for the information analysis center when orientation problem, builds similar network environment;
2) communication information between the network element is used to judge whether the communication between the network element is normal;
3) PC operation information is used to judge that network management system belongs to the ruuning situation of operating system; The internal memory use and the CPU that obtain various processes take situation, and preserve;
4) nms subsystem parameter information is used for the details according to each nms subsystem, obtains nms subsystem ruuning situation, judges whether network management system inside is moved normally;
5) report messages is used to analyze the various historical datas in nearest a period of time, judges time started, the problematic source that network management system goes wrong according to these historical datas.
As shown in Figure 2, for the present invention carries out the method flow diagram that remote diagnosis is located to the network management system fault.This method flow comprises the steps:
Step S201 in network management system 30, is provided with information acquisition module 10.
Step S202, log-on message acquisition module 10 is monitored the running status of network management system 30 in real time.
Further, this step comprises step by step following:
A1) the log-on message acquisition module 10;
A2) running status of 10 pairs of network management systems 30 of information acquisition module is monitored in real time, accomplishes collection and preservation to data such as network management system 30 and running environment according to the information gathering setting means.
Step S203, information acquisition module 10 sends to information analysis center 20 with the fault message of gathering.
In this step, information acquisition module 10 is set up long-range the connection with information analysis center 20 after collecting fault message, sends the fault message of gathering to information analysis center 20.Perhaps, with the mode of mail, the fault message that collects is sent to information analysis center 20.
Step S204, the 20 pairs of fault messages in information analysis center carry out data analysis, and diagnosis and fault location obtain the failure diagnosis locating information.
Further, this step comprises step by step following:
B1) communication information between the analysis network element judges whether the communication between the network element is normal;
B2) analyze the PC operation information, include but not limited to that the internal memory of various processes uses, CPU takies situation;
B3) analyze each subsystem parameter of webmaster, the information detailed according to each subsystem is obtained nms subsystem ruuning situation, judges whether network management system 30 inside are moved normally;
B4) analytical statement information comprises warning information, Operation Log of nearest a period of time etc.Judge time started, the problematic source that network management system 30 goes wrong according to these historical informations;
B5) according to network management configuration data backup information, build similar network environment, 30 operations of simulation network management system;
B6) fault point and the reason that causes are found out in comprehensive above-mentioned analysis.
Step S205, information analysis center 20 feeds back to network management system 30 with the failure diagnosis locating information.
As shown in Figure 3, be the method flow diagram of remote fault diagnosis of the present invention location embodiment.This figure is to be example with an Element management system, and the concrete course of work of implementation of the present invention is described.Failure cause in the present embodiment is that the network element of initiation took off the pipe problem after memory fragmentation appearred in certain the network element control plate in the DCN network.
Because the pipe problem often appears taking off in certain on-the-spot network element, after the network element control that at every turn the resets plate, but operate as normal a period of time can take off pipe again then, can't find reason, thus site operation personnel's start-up by hand information acquisition module 10.After the startup, information acquisition module 10 beginning acquisition of informations send to information analysis center 20 then and handle.The result that information analysis center 20 will be analyzed sends it back DCN (DigitalCommunication Network, digital communication network) network, helps solve problem.
In conjunction with Fig. 1,2, the method flow of this embodiment specifically comprises the steps:
Step S301 in network management system 30, is provided with information acquisition module 10.
In this step, when network management system 30 is installed, while mount message acquisition module 10, and in information acquisition module 10, the following information of gathering is set:
C1) network management configuration data backup information;
C2) communication information between the network element;
C3) PC running state parameter comprises current total internal memory operating position, the internal memory operating position of each process, current C PU operating position, the thread handle count of each process, GDI handle count;
C4) nms subsystem parameter information;
C5) network management configuration form, alarm data form, performance data form, Operation Log form;
C6) be set to the information that only collection needs when breaking down.
Step S302, log-on message acquisition module 10 is monitored the running status of network management system 30 in real time.
In an embodiment, the on-site maintenance personnel are horse back log-on message acquisition module 10 after network management system 30 is installed not, after finding that certain network element often takes off the pipe problem, has started information acquisition module 10.After information acquisition module 10 starts, the beginning Information Monitoring.
C1 ') current configuration data of network management system 30 automated back-up network management systems 30 comprises the configuration information of all network elements and some settings of network management system 30.
After automatic backup function starts, judge that the backup functionality of network management system 30 is normally moved,, backed up current configuration data so taked the mode of backup immediately;
C2 ') communication information between the automatic acquisition network element.
C3 ') acquisition PC machine running state parameter; Comprise current total internal memory operating position, the internal memory operating position of each process, current C PU operating position, the thread handle count of each process, GDI (Graphics DeviceInterface; GDI) handle count, and preserve;
C4 ') information acquisition module 10 is opened the debug switch of network management system 30 automatically, obtains parameter information, and then automatic enable debugs information.
Control the parameter information of printing each module, each subsystem with a debug switch; After debug switch is opened; Obtain some journal files that network management system 30 generates automatically, write down the interactive information between each module in the daily record, the ruuning situation of each module self.Also comprised the network element control board memory operating position of all network elements, relevant informations such as record reset;
C5 ') automated back-up report messages is with the operation that does not also have the timely historical data that backs up to back up to disk in the network management data storehouse.Wherein, the history alarm data are used for judging the ruuning situation of network element, and Operation Log is used for checking the operation note of 30 pairs of network elements of network management system, and the historical data of some other type.
At this moment, all fault location relevant informations have been collected completion.
Step S303, information acquisition module 10 sends to information analysis center 20 with the fault message of gathering.
In this step, information acquisition module 10 is set up long-range the connection with information analysis center 20 after collecting fault message, sends the information of gathering to information analysis center 20.
In this step, network management system 30 is with the mode of mail, and the fault message that information acquisition module 10 is collected sends to information analysis center 20.
Step S304, the fault message of the 20 pairs of receptions in information analysis center carries out data analysis, and diagnosis and fault location obtain the failure diagnosis locating information.
In this step, information analysis center 20 begins to carry out data analysis after receiving the mail of network management system 30 transmissions.At first according to the system's running log analysis of failure phenomenon in the report messages.From the network element access events of system's running log can learn one of them network element frequent take off pipe, begin to analyze to this problem.
D1) communication information between the analysis network element, whether ECC (Embedded Control Channel, the embedded control channel) passage of analyzing between the network element according to routing iinformation is normal.Judge the routing iinformation of network element control plate, do not have exception record.
D2) analyze the PC operation information.This fault does not cause the unusual of each parameter of PC, explains that network management system 30 does not have abnormal module.
D3) analyze each subsystem parameter of webmaster, judge each subsystem running status of webmaster.Network management system 30 is opened debug switch, obtains some parameter informations between network management system 30 and the network element.Find that from the information of obtaining the internal memory that takes off the network element control plate of pipe network unit is about to exhaust.Use the memory analysis instrument to learn that it is that memory fragmentation too much causes that internal memory exhausts.
D4) analytical statement information is checked the alarm of record on the network management system 30, performance, professional working condition and the operation that the user did before breaking down.Gone out by these message reflections, the vocational work of network element never is affected, and does not have professional relevant alarm to produce, and the operation of judging service board is normal.
D5) according to network management configuration data backup information, check connection, service route between the network element, build similar network environment, 30 operations of simulation network management system; After the restore data, watch the fault network element and the networking mode of network element on every side, cooperate the 1st routing iinformation analysis of obtaining, the communication that pipe do not have influence on the ECC passage of taking off of the normal network element of the network operation connects.
D6) comprehensive above-mentioned analysis; The pipe that takes off according to network element writes down and NCP (Network ControlProcessor; Network control processor) internal memory operating position; Find out fault point and the reason that causes, the memory fragmentation on the network element control plate has caused the internal memory of network element control plate to exhaust, and then causes network element and take off pipe.
Solution to the problems described above adopts and strengthens internal memory, perhaps revises the internal memory occupation mode, carries out defragmentation, perhaps regularly resets or the like.
, this problem is classified as network element take off the pipe problem according to the phenomenon that takes place according to fault.After case study is accomplished, accomplish problem diagnosis explanation document and solve the explanation document, be saved in the problem base, in order to directly calling next time by person skilled.
Step S305, information analysis center 20 feeds back to network management system 30 with the failure diagnosis locating information.
In this step, information analysis center 20 is replied mail that network management system 30 send like problem diagnosis explanation document and solution explanation document with the mode of annex with the failure diagnosis locating information.The network management system 30 that goes wrong is according to the solution queueing problem in the replied mail.
The invention provides a kind of method that is used for the network management system fault is carried out the remote diagnosis location; With solve occur in the market since a large amount of engineering maintenance personnel to network management system carry out the cycle that field diagnostic causes long, cost is high, inefficient shortcoming, and solve some and need the fault that the professional and technical personnel could analyzing and positioning.
Certainly; The present invention also can have other various embodiments; Under the situation that does not deviate from spirit of the present invention and essence thereof; Those of ordinary skill in the art work as can make various corresponding changes and distortion according to the present invention, but these corresponding changes and distortion all should belong to the protection range of the appended claim of the present invention.
Claims (9)
1. one kind is carried out the method for remote diagnosis location to the network management system fault, it is characterized in that, comprising:
The fault information acquisition step; Be used for monitoring in real time the running status of said network management system; Gather the fault message of said network management system, said fault message comprises: the communication information between network management configuration data backup information, the network element, PC operation information, nms subsystem parameter information and report messages;
The failure diagnosis positioning step is used for said fault message is carried out data analysis, and diagnosis and fault location feed back to said network management system with the failure diagnosis positioning result that obtains, and specifically comprise:
Analyze the communication information between the network element, judge whether the communication between the network element is normal;
Analyze the PC operation information, judge the ruuning situation of network management system place operating system;
Analyze each subsystem parameter of webmaster, obtain nms subsystem ruuning situation, judge whether network management system inside is moved normally;
Analytical statement information is judged time started, problematic source that network management system goes wrong;
According to network management configuration data backup information, build similar network environment, the operation of simulation network management system;
Fault point and the reason that causes are found out in comprehensive above-mentioned analysis.
2. according to claim 1 the network management system fault is carried out the method for remote diagnosis location, it is characterized in that, in the said fault information acquisition step, further comprise:
With information timing acquiring mode, or, said network management system carries out the step that the mode of information gathering is gathered said fault message when breaking down.
3. according to claim 1 and 2 the network management system fault is carried out the method for remote diagnosis location, it is characterized in that, in the said fault information acquisition step, further comprise:
Said fault message is sent to the step of said failure diagnosis positioning step through long-range connected mode or lettergram mode.
4. according to claim 1 and 2 the network management system fault is carried out the method for remote diagnosis location, it is characterized in that, in the said failure diagnosis positioning step, further comprise:
The step that said network management system is fixed a breakdown according to said failure diagnosis positioning result.
5. one kind is carried out the system of remote diagnosis location to the network management system fault, it is characterized in that, comprising:
Information acquisition module; Be arranged on the said network management system; Be used for monitoring in real time the running status of said network management system; Gather the fault message of said network management system, said fault message comprises: the communication information between network management configuration data backup information, the network element, PC operation information, nms subsystem parameter information and report messages;
The information analysis center; Connect said information acquisition module; Be used to receive the said fault message that said information acquisition module sends, said fault message is carried out data analysis, diagnosis and fault location; The failure diagnosis positioning result that obtains is fed back to said network management system, and said information analysis center specifically is used for:
Analyze the communication information between the network element, judge whether the communication between the network element is normal;
Analyze the PC operation information, judge the ruuning situation of network management system place operating system;
Analyze each subsystem parameter of webmaster, obtain nms subsystem ruuning situation, judge whether network management system inside is moved normally;
Analytical statement information is judged time started, problematic source that network management system goes wrong;
According to network management configuration data backup information, build similar network environment, the operation of simulation network management system;
Fault point and the reason that causes are found out in comprehensive above-mentioned analysis.
6. the system that the network management system fault is carried out the remote diagnosis location according to claim 5; It is characterized in that; Said information acquisition module is with information timing acquiring mode, or the mode of when said network management system breaks down, carrying out information gathering is gathered said fault message.
7. according to claim 5 or the 6 described systems that the network management system fault carried out the remote diagnosis location; It is characterized in that; Said information acquisition module starts when said network management system starts automatically, or after said network management system starts, controls startup as required.
8. according to claim 5 or the 6 described systems that the network management system fault carried out the remote diagnosis location; It is characterized in that, said information acquisition module through with said information analysis center between long-range be connected or mail sends to said information analysis center with said fault message.
9. described the network management system fault is carried out the system of remote diagnosis location according to claim 5 or 6, it is characterized in that said failure diagnosis positioning result comprises problem diagnosis explanation document, solves the explanation document.
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