WO2019015254A1 - 信息处理方法和装置 - Google Patents

信息处理方法和装置 Download PDF

Info

Publication number
WO2019015254A1
WO2019015254A1 PCT/CN2017/118695 CN2017118695W WO2019015254A1 WO 2019015254 A1 WO2019015254 A1 WO 2019015254A1 CN 2017118695 W CN2017118695 W CN 2017118695W WO 2019015254 A1 WO2019015254 A1 WO 2019015254A1
Authority
WO
WIPO (PCT)
Prior art keywords
order
delivery
information
processed
client
Prior art date
Application number
PCT/CN2017/118695
Other languages
English (en)
French (fr)
Inventor
耿艳坤
咸珂
黄绍建
Original Assignee
北京小度信息科技有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 北京小度信息科技有限公司 filed Critical 北京小度信息科技有限公司
Publication of WO2019015254A1 publication Critical patent/WO2019015254A1/zh

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q10/00—Administration; Management
    • G06Q10/08—Logistics, e.g. warehousing, loading or distribution; Inventory or stock management
    • G06Q10/083—Shipping
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q30/00—Commerce
    • G06Q30/06—Buying, selling or leasing transactions
    • G06Q30/0601—Electronic shopping [e-shopping]
    • G06Q30/0633—Lists, e.g. purchase orders, compilation or processing
    • G06Q30/0635—Processing of requisition or of purchase orders

Definitions

  • the present disclosure relates to the field of computer technologies, and in particular, to the field of Internet technologies, and in particular, to an information processing method and apparatus.
  • an embodiment of the present disclosure provides an information processing method, which includes: acquiring order information of a to-be-processed order with a preset mark; and determining, by using a preset order allocation manner, that the order information of the to-be-processed order is involved An alternative delivery client for the item; determining the completion time of the delivery of the pending order and/or the completion time of the specified delivery phase based on the order information of the order to be processed and the order information of the assigned order of the alternate delivery client; When it is determined that the completion time is not within the delivery time limit indicated by the preset mark, the delivery instruction is sent to the item provided in the order information of the order to be processed.
  • the method further comprises: in response to determining that the completion time is within a delivery time limit indicated by the preset flag, transmitting the delivery instruction to the alternate delivery client.
  • the order information of the pending order with the preset mark is obtained, including: obtaining the order information of the pending order with the preset mark from the pre-processing server, wherein the pre-processing server is configured to receive the pending order
  • the order information and according to the delivery priority of the order account of the pending order and the delivery time limit corresponding to the item in the order information of the pending order, determine whether the pending order is a preset delivery time limit order, If it is determined that the pending order is a preset delivery time limit order, a preset mark is added to the processing order.
  • the completion time of the delivery of the pending order and/or the completion time of the specified delivery phase are determined, including: according to the pending The geographical location of the merchant involved in the order information of the order, the geographical location of the merchant involved in the order information of the assigned order, the geographical location of the delivery destination of the pending order, and the geographical location of the delivery destination of the assigned order, determined Process the delivery route of the order and the assigned order; determine the completion time of the delivery of the pending order and/or the completion time of the specified delivery phase according to the delivery route.
  • the method before the order information of the to-be-processed order with the preset mark is obtained from the pre-processing server, the method further includes: sending the inquiry information to the item providing client to the order to be processed; and receiving the item providing the client to return the Receive confirmation message.
  • an embodiment of the present disclosure provides an information processing apparatus, including: an obtaining unit configured to acquire order information of a pending order with a preset mark; and a determining unit configured to use a preset order An allocation method for determining an alternate delivery client of an item involved in the order information of the pending order; a time determining unit configured to determine order information based on the order information of the pending order and the assigned order of the alternate delivery client Processing the completion time of the delivery of the order and/or the completion time of the specified delivery phase; the first sending unit is configured to respond to the order information indicating that the completion time is not within the delivery time limit indicated by the preset mark, and the order information to the pending order
  • the items involved provide the client with a delivery order.
  • the apparatus further includes: a second transmitting unit configured to send the delivery instruction to the candidate delivery client in response to determining that the completion time is within a delivery time limit indicated by the preset flag.
  • the obtaining unit is further configured to: obtain, from the preprocessing server, order information of the to-be-processed order with the preset mark, wherein the pre-processing server is configured to receive the order information of the to-be-processed order, and according to the pending
  • the delivery priority of the order placing account and the order information in the order information of the pending order provide the delivery time limit range corresponding to the client, and determine whether the pending order is a preset delivery time limit order, and if the pending order is determined to be a preset For delivery time orders, a preset tag is added to the processing order.
  • the determining completion time device includes: a route determining module configured to configure, according to the geographic location of the merchant involved in the order information of the order to be processed, the geographical location of the merchant involved in the order information of the allocated order, to be Processing the geographical location of the delivery destination of the order and the geographical location of the delivery destination of the allocated order, determining the delivery route of the pending order and the allocated order; and the time determining module configured to determine the delivery of the pending order according to the delivery route The completion time and/or the completion time of the specified delivery phase.
  • the apparatus further includes: an inquiry unit configured to send the inquiry information of the order to be processed to the item providing client; and the receiving unit configured to receive the receipt confirmation information returned by the item providing client.
  • an embodiment of the present disclosure provides an electronic device, including: one or more processors; a storage device, configured to store one or more programs, when one or more programs are executed by one or more processors Having one or more processors implement a method as in any one of the information processing methods.
  • an embodiment of the present disclosure provides a computer readable storage medium having stored thereon a computer program that, when executed by a processor, implements a method as in any one of the information processing methods.
  • the information processing method and apparatus acquires order information of a to-be-processed order with a preset mark. Then, using the preset order allocation method, an alternative delivery client of the item involved in the order information of the pending order is determined. Then, based on the order information of the order to be processed and the order information of the allocated order of the alternate delivery client, the completion time of the delivery of the pending order and/or the completion time of the designated delivery phase are determined. Finally, in response to determining that the completion time is not within the delivery time limit indicated by the preset flag, the delivery instruction is sent to the item providing client involved in the order information of the pending order. So to a certain extent to ensure that orders can be delivered on time, reducing the probability of delivery delays.
  • FIG. 1 is an exemplary system architecture diagram to which the present disclosure may be applied;
  • FIG. 2 is a flow chart of one embodiment of an information processing method in accordance with the present disclosure
  • FIG. 3 is a schematic diagram of an application scenario of an information processing method according to the present disclosure.
  • FIG. 4 is a flow chart of still another embodiment of an information processing method according to the present disclosure.
  • FIG. 5 is a schematic structural diagram of an embodiment of an information processing apparatus according to the present disclosure.
  • FIG. 6 is a block diagram of a computer system suitable for use in implementing an electronic device of an embodiment of the present disclosure.
  • FIG. 1 illustrates an exemplary system architecture 100 in which an embodiment of the information processing method or information processing apparatus of the present disclosure may be applied.
  • system architecture 100 can include distribution terminal devices 101, 102, item providing terminal devices 103, 104, server 105, and network 106.
  • the network 106 is used to provide a medium for communication links between the distribution terminal devices 101, 102, the article providing terminal devices 103, 104, and the server 105.
  • Network 104 may include various types of connections, such as wired, wireless communication links, fiber optic cables, and the like.
  • the dispatcher can interact with the server 105 over the network 106 using the delivery terminal devices 101, 102 to receive or send messages and the like.
  • Various communication client applications such as order delivery applications, shopping applications, search applications, instant messaging tools, email clients, social platform software, etc., can be installed on the delivery terminal devices 101, 102.
  • the merchant can interact with the server 105 via the network 106 using the item providing terminal devices 103, 104 to receive or transmit messages and the like.
  • the item providing terminal devices 103, 104 can be installed with various communication client applications, such as an item providing application, a shopping application, a search application, an instant communication tool, a mailbox client, a social platform software, and the like.
  • the distribution terminal devices 101, 102 and the article providing terminal devices 103, 104 may be various electronic devices having a display screen and supporting the provision of articles, including but not limited to smartphones, tablets, e-book readers, MP3 players (Moving Picture) Experts Group Audio Layer III, dynamic video experts compress standard audio layer 3), MP4 (Moving Picture Experts Group Audio Layer IV), portable laptops and desktop computers.
  • MP3 players Moving Picture
  • MP4 Moving Picture Experts Group Audio Layer IV
  • portable laptops and desktop computers including but not limited to smartphones, tablets, e-book readers, MP3 players (Moving Picture) Experts Group Audio Layer III, dynamic video experts compress standard audio layer 3), MP4 (Moving Picture Experts Group Audio Layer IV), portable laptops and desktop computers.
  • the server 105 may be a server that provides various services, such as a dispatch server that provides support for the completion time of the delivery process displayed on the delivery terminal devices 101, 102.
  • the dispatching server may analyze the received data such as the order information of the pending order with the preset mark, and the like, and feed back the processing result (for example, the delivery instruction) to the article providing terminal device 103, 104.
  • the information processing method provided by the embodiment of the present disclosure is generally performed by the server 105. Accordingly, the information processing apparatus is generally disposed in the server 105.
  • terminal devices, networks, and servers in Figure 1 is merely illustrative. Depending on the implementation needs, there can be any number of terminal devices, networks, and servers.
  • the information processing method includes the following steps:
  • Step 201 Obtain order information of a pending order with a preset mark.
  • the electronic device on which the information processing method runs can acquire the order information of the to-be-processed order carrying the preset mark from the local or from other electronic devices.
  • the pending order is an order to be processed.
  • the preset is marked with a flag set in advance.
  • the pending order can be an order or at least two orders.
  • the delivery time limit range is a preset time limit range for the delivery time limit, which may be a time limit range defined for the completion time of the delivery process, or may be a time limit range defined for one of the delivery phases in the whole delivery process. It is also possible to include the two delivery time limits of the above-mentioned distribution and delivery phases.
  • the whole delivery process can include two delivery stages, namely: the delivery agent obtains the item at the location of the merchant, that is, takes the order; and after the item is obtained, the item is delivered to the delivery destination, that is, delivered to the user.
  • the delivery time limit range can be expressed in various forms, such as from the current time to the time range before the preset time. Or from a first time when the current time passes the first preset duration to a second time period that passes the second preset duration.
  • the current time is 10 points, and the delivery time limit can be between 11:00 and 11:50 to 11:00.
  • Step 202 Determine an alternate delivery client of the item involved in the order information of the to-be-processed order by using a preset order allocation manner.
  • the electronic device may determine an alternate delivery client of the item involved in the order information of the to-be-processed order by using a preset order allocation manner.
  • the alternate delivery clients identified herein may be one or more, typically one.
  • the alternate delivery client is the selected client that is used as a backup and is held by the delivery person. The delivery personnel holding the delivery client will complete the delivery of the items involved in the order information from the merchant's location to the delivery destination, that is, the user who delivered the order.
  • the default order allocation method can be one of a plurality of order allocation methods.
  • the preset order allocation method may be the first method: matching each pending order with each delivery person according to the geographic location of the ordering merchant to be processed, the geographical position of the delivery person, etc., and obtaining the highest matching score to be processed. Order and delivery staff. The delivery client's delivery client is then used as an alternate delivery client for the pending order.
  • Method 2 randomly select one of the distribution clients in the geographical area where the order merchant located in the order is to be processed as an alternative delivery client.
  • Manner 3 The nearest delivery client that is closest to the location of the order merchant of the pending order is used as the alternate delivery client.
  • Step 203 Determine the completion time of the delivery of the pending order and/or the completion time of the designated delivery phase based on the order information of the order to be processed and the order information of the allocated order of the alternate delivery client.
  • the electronic device determines the completion time of the delivery based on the order information of the order to be processed and the order information of the allocated order of the alternate delivery client.
  • the completion time of the delivery may be the completion time of the delivery process or the completion time of the designated delivery phase, or may be the completion time of both the delivery process and the completion time of at least one specified delivery phase.
  • the assigned order here is an order that has been assigned to the delivery client but has not been delivered.
  • the designated delivery phase can be any of the two delivery phases, or both delivery phases.
  • the delivery capabilities of the delivery personnel holding the alternate delivery client can be estimated.
  • Step 204 In response to determining that the completion time is not within the delivery time limit indicated by the preset mark, the delivery instruction is sent to the item providing client involved in the order information of the pending order.
  • the electronic device determines that the completion time of the delivery process of the to-be-processed order and/or the completion time of the designated delivery phase is not within the delivery time limit indicated by the preset mark, thereby determining the delivery of the candidate client. If the member is unable to complete the delivery task on time, the user responds by providing the client with a delivery instruction to the item involved in the order information of the pending order. Different preset markers can indicate different delivery time limits. The delivery time limit is used to define the delivery time and/or the completion time of at least one of the specified delivery phases. The order information of the pending order is carried in the delivery instruction.
  • the item providing client is a client held by a merchant that can provide the items involved in the order information.
  • the delivery instruction is an instruction to indicate that the item is provided by the merchant to which the client belongs.
  • the delivery instruction herein may be generated by the electronic device after determining that the completion time is not within the delivery time limit indicated by the preset mark.
  • FIG. 3 is a schematic diagram of an application scenario of the information processing method according to the embodiment.
  • the dispatch server 301 can obtain the order information 303 of the above-mentioned shopping order with a preset mark from the local or from other electronic devices 302. Then, the scheduling server can determine an alternate delivery client 304 of the item involved in the order information 303 by using a preset order allocation method. Then, the dispatching server determines the completion time 305 of the dispatcher to the merchant picking order of the alternate delivery client based on the order information and the order information of the assigned order of the alternate delivery client. Finally, the dispatching server sends a delivery instruction 306 to the item providing client 307 of the merchant A in response to determining that the completion time is not within the delivery time limit indicated by the preset flag.
  • the above-described embodiments of the present disclosure provide a method to ensure that orders can be delivered on time to a certain extent, reducing the probability of delivery delays.
  • the process 400 of the information processing method includes the following steps:
  • Step 401 Send an inquiry message to the item providing client to send the order to be processed.
  • the dispatching server sends the inquiry information of the pending order to the item providing client to determine whether the merchant holding the item providing client is connected.
  • the single that is, the dispatch server determines whether the merchant provides the item.
  • Step 402 Receive the receipt confirmation information returned by the item providing client.
  • the scheduling server receives the receiving confirmation information returned by the item providing client, and then determines that the merchant receives the order, that is, determines that the merchant provides the item.
  • Step 403 Obtain order information of a pending order with a preset mark from the pre-processing server.
  • the scheduling server may send the order information of the to-be-processed order to the pre-processing server after confirming the merchant's order. Thereafter, the order information of the pending order with the preset mark is obtained from the pre-processing server.
  • the pre-processing server is configured to receive the order information of the to-be-processed order, and determine the delivery time-limit range corresponding to the delivery item according to the delivery priority of the order-to-order account of the pending order and the order information of the pending order, and determine the A delivery time limit range of the pending order, and a preset mark corresponding to the delivery time limit range is added to the to-be-processed order.
  • the pre-processing server is a server that receives order information of an order to be processed and performs pre-processing on the order to be processed.
  • the pre-processing performed by the pre-processing server may be to add a preset tag to the pending order that needs to add a preset tag.
  • the order account is the account used by the user to place an order for processing the order.
  • Each account corresponds to one user, and the user can be classified. Some of these levels of users have a high delivery priority, and can set a shorter delivery time limit for those users' accounts. Allow these users to receive items in the order faster.
  • Different user levels can also correspond to different delivery time limits. Here, each or every level can be divided into the same delivery time limit. Different delivery time limits can be indicated by different preset markers.
  • the priority of the user's account can be increased according to the needs of the user. For example, if a user wants to deliver a message as soon as possible, the priority of his account can be increased.
  • Some merchants may require delivery time for their orders. Different merchants may also have different requirements for the delivery time limit.
  • the pre-processing server can determine whether the pending order requires a short delivery time limit according to the user's account priority and the merchant's delivery time limit. If yes, the delivery time limit of the pending order can be determined and given The processing order adds a preset label corresponding to the delivery time limit range.
  • Step 404 Determine an alternate delivery client of the item involved in the order information of the to-be-processed order by using a preset order allocation manner.
  • the scheduling server may determine an alternate delivery client of the item involved in the order information of the to-be-processed order by using a preset order allocation manner.
  • the alternate delivery clients identified herein may be one or more, typically one.
  • the alternate delivery client is the selected client that is used as a backup and is held by the delivery person. The delivery personnel holding the delivery client will complete the delivery of the items involved in the order information from the merchant's location to the user who placed the order.
  • Step 405 according to the geographical location of the merchant involved in the order information of the order to be processed, the geographical location of the merchant involved in the order information of the allocated order, the geographical location of the delivery destination of the pending order, and the delivery destination of the allocated order.
  • the scheduling server may be based on the following four reference factors: the geographic location of the merchant involved in the order information of the pending order, the geographic location of the merchant involved in the order information of each allocated order, and the pending order.
  • the geographic location of the delivery destination and the geographic location of the delivery destination of the assigned order determine the next delivery route for the delivery person holding the alternate delivery client, that is, the delivery route for the processed order and the assigned order.
  • the delivery route can be determined according to various ways. For example, the above-mentioned geographical locations can be planned in a near-to-far order, and then the delivery route is planned according to the geographical position of the delivery destination. The route to the destination.
  • Step 406 Determine a completion time of the delivery process of the to-be-processed order and/or a completion time of the specified delivery phase according to the delivery route.
  • the scheduling server may determine the completion time of the delivery process of the pending order and/or the completion time of the designated delivery phase according to the delivery route after determining the delivery route.
  • the delivery time of an order in a delivery route or the completion time of a certain delivery phase or a certain delivery phase may be determined according to a preset delivery speed. Thereby, the completion time of the delivery of the pending order and/or the completion time of the designated delivery phase can be obtained.
  • Step 407 In response to determining that the completion time is not within the delivery time limit indicated by the preset mark, the delivery instruction is sent to the item providing client involved in the order information of the pending order.
  • the scheduling server determines that the completion time of the delivery process of the to-be-processed order and/or the completion time of the designated delivery phase is not within the delivery time limit indicated by the preset mark, thereby determining the delivery of the candidate client. If the member is unable to complete the delivery task on time, the user responds by providing the client with a delivery instruction to the item involved in the order information of the pending order. Different preset markers can indicate different delivery time limits. The delivery time limit is used to define the delivery time and/or the completion time of at least one of the specified delivery phases. The order information of the pending order is carried in the delivery instruction. The delivery instruction herein may be generated by the scheduling server after determining that the completion time is not within the delivery time limit indicated by the preset flag.
  • Step 408 Send a delivery instruction to the alternate delivery client in response to determining that the completion time is within a preset time range indicated by the preset flag.
  • the scheduling server determines that the completion time of the delivery process of the to-be-processed order and/or the completion time of the designated delivery phase is within the delivery time limit indicated by the preset mark, thereby determining the delivery of the candidate client.
  • the member can complete the delivery task on time, and then responds by sending a delivery instruction to the alternative delivery client, that is, assigning the pending order to a delivery person holding the alternate delivery client to hold the candidate.
  • the delivery client of the distribution client performs the delivery.
  • the order information of the pending order is carried in the delivery instruction.
  • the delivery instruction herein may be generated by the scheduling server after determining that the completion time is within the delivery time limit indicated by the preset flag.
  • the pre-processing server can add a preset tag corresponding to the delivery time limit range to the pending order according to the delivery priority of the order account of the pending order and the delivery time limit of the item providing client.
  • the distribution time limit range indicated by the preset mark thus obtained is more accurate, and the influence factors of the reference time limit range are more comprehensive.
  • the present disclosure provides an embodiment of an information processing apparatus, and the apparatus embodiment corresponds to the method embodiment shown in FIG. Used in a variety of electronic devices.
  • the information processing apparatus 500 of the present embodiment includes an acquisition unit 501, a determination unit 502, a time determination unit 503, and a first transmission unit 504.
  • the obtaining unit 501 is configured to acquire order information of the to-be-processed order with the preset mark;
  • the determining unit 502 is configured to determine, by using the preset order allocation manner, the alternative delivery of the items involved in the order information of the to-be-processed order a client; time determining unit 503, configured to determine a completion time of the delivery of the to-be-processed order and/or a completion time of the specified delivery phase based on the order information of the order to be processed and the order information of the allocated order of the candidate delivery client
  • the first sending unit 504 is configured to send a delivery instruction to the item providing client involved in the order information of the to-be-processed order in response to determining that the completion time is not within the delivery time limit indicated by the preset mark.
  • the obtaining unit 501 of the information processing apparatus 500 can acquire order information of a to-be-processed order carrying a preset mark from other electronic devices.
  • the pending order is an order to be processed.
  • the preset is marked with a flag set in advance.
  • the pending order can be an order or at least two orders.
  • the determining unit 502 can determine an alternate delivery client of the item involved in the order information of the to-be-processed order.
  • the alternate delivery clients identified herein may be one or more, typically one.
  • the alternate shipping client is the selected client that is used as a backup and is held by the shipping person. The delivery personnel holding the delivery client will complete the delivery of the items involved in the order information from the merchant's location to the user who placed the order.
  • the time determining unit 503 determines the completion time of the delivery based on the order information of the order to be processed and the order information of the allocated order of the alternate delivery client.
  • the completion time of the delivery may be the completion time of the delivery process or the completion time of the designated delivery phase, or may be the completion time of both the delivery process and the completion time of at least one specified delivery phase.
  • the assigned order here is an order that has been assigned to the delivery client but has not been delivered.
  • the first sending unit 504 determines that the completion time of the delivery process of the to-be-processed order and/or the completion time of the designated delivery phase is not within the delivery time limit indicated by the preset mark, thereby determining that the candidate customer is held. If the delivery staff of the terminal is unable to complete the delivery task on time, a response is made: the delivery instruction is sent to the client of the item information in the order information of the pending order. Different preset markers can indicate different delivery time limits. The delivery time limit is used to define the delivery time and/or the completion time of at least one of the specified delivery phases. The order information of the pending order is carried in the delivery instruction.
  • the apparatus further includes: a second sending unit (not shown) configured to respond to determining that the completion time is within a delivery time limit indicated by the preset flag The alternate delivery client sends a delivery order.
  • a second sending unit (not shown) configured to respond to determining that the completion time is within a delivery time limit indicated by the preset flag The alternate delivery client sends a delivery order.
  • the obtaining unit is further configured to: obtain, from the pre-processing server, order information of the to-be-processed order with the preset mark, where the pre-processing server is configured to receive the to-be-processed order The order information, and according to the delivery priority of the order account of the pending order and the delivery time limit corresponding to the item in the order information of the pending order, determine the delivery time limit range of the pending order, The preset mark corresponding to the processing time limit range is added to the processing order.
  • the determining the completion time device includes: a route determining module (not shown) configured to use the geographic location of the merchant involved in the order information of the pending order, the allocated order The geographic location of the merchant involved in the order information, the geographical location of the delivery destination of the pending order, and the geographic location of the delivery destination of the assigned order, determining the delivery route of the pending order and the assigned order; time determination module (not Shown), configured to determine a completion time of the delivery of the pending order based on the delivery route and/or a completion time of the designated delivery phase.
  • the apparatus further includes: an interrogation unit (not shown) configured to send an inquiry message to the item providing client to process the order to be processed; a receiving unit (not shown), The receiving confirmation information for receiving the return of the item providing client is configured.
  • FIG. 6 a block diagram of a computer system 600 suitable for use in implementing an electronic device (e.g., a server) of an embodiment of the present disclosure is shown.
  • the electronic device shown in FIG. 6 is merely an example, and should not impose any limitation on the function and scope of use of the embodiments of the present disclosure.
  • computer system 600 includes a central processing unit (CPU) 601 that can be loaded into a program in random access memory (RAM) 603 according to a program stored in read only memory (ROM) 602 or from storage portion 608. And perform various appropriate actions and processes.
  • RAM random access memory
  • ROM read only memory
  • RAM random access memory
  • various programs and data required for the operation of the system 600 are also stored.
  • the CPU 601, the ROM 602, and the RAM 603 are connected to each other through a bus 604.
  • An input/output (I/O) interface 605 is also coupled to bus 604.
  • the following components are connected to the I/O interface 605: an input portion 606 including a keyboard, a mouse, etc.; an output portion 607 including, for example, a cathode ray tube (CRT), a liquid crystal display (LCD), and the like, and a storage portion 608 including a hard disk or the like. And a communication portion 609 including a network interface card such as a LAN card, a modem, or the like. The communication section 609 performs communication processing via a network such as the Internet.
  • Driver 610 is also coupled to I/O interface 605 as needed.
  • a removable medium 611 such as a magnetic disk, an optical disk, a magneto-optical disk, a semiconductor memory or the like, is mounted on the drive 610 as needed so that a computer program read therefrom is installed into the storage portion 608 as needed.
  • an embodiment of the present disclosure includes a computer program product comprising a computer program embodied on a computer readable medium, the computer program comprising program code for executing the method illustrated in the flowchart.
  • the computer program can be downloaded and installed from the network via communication portion 609, and/or installed from removable media 611.
  • the computer program is executed by the central processing unit (CPU) 601
  • the above-described functions defined in the method of the present disclosure are performed.
  • the computer readable medium of the present disclosure may be a computer readable signal medium or a computer readable storage medium or any combination of the two.
  • the computer readable storage medium can be, for example, but not limited to, an electronic, magnetic, optical, electromagnetic, infrared, or semiconductor system, apparatus, or device, or any combination of the above. More specific examples of computer readable storage media may include, but are not limited to, electrical connections having one or more wires, portable computer disks, hard disks, random access memory (RAM), read only memory (ROM), erasable Programmable read only memory (EPROM or flash memory), optical fiber, portable compact disk read only memory (CD-ROM), optical storage device, magnetic storage device, or any suitable combination of the foregoing.
  • a computer readable storage medium may be any tangible medium that can contain or store a program, which can be used by or in connection with an instruction execution system, apparatus, or device.
  • a computer readable signal medium may include a data signal that is propagated in the baseband or as part of a carrier, carrying computer readable program code. Such propagated data signals can take a variety of forms including, but not limited to, electromagnetic signals, optical signals, or any suitable combination of the foregoing.
  • the computer readable signal medium can also be any computer readable medium other than a computer readable storage medium, which can transmit, propagate, or transport a program for use by or in connection with the instruction execution system, apparatus, or device.
  • Program code embodied on a computer readable medium can be transmitted by any suitable medium, including but not limited to wireless, wire, fiber optic cable, RF, etc., or any suitable combination of the foregoing.
  • each block of the flowchart or block diagram can represent a module, a program segment, or a portion of code that includes one or more of the logic functions for implementing the specified.
  • Executable instructions can also occur in a different order than that illustrated in the drawings. For example, two successively represented blocks may in fact be executed substantially in parallel, and they may sometimes be executed in the reverse order, depending upon the functionality involved.
  • each block of the block diagrams and/or flowcharts, and combinations of blocks in the block diagrams and/or flowcharts can be implemented in a dedicated hardware-based system that performs the specified function or operation. Or it can be implemented by a combination of dedicated hardware and computer instructions.
  • the units described in the embodiments of the present disclosure may be implemented by software or by hardware.
  • the described unit may also be provided in the processor, for example, as a processor including an acquisition unit, a determination unit, a time determination unit, and a first transmission unit.
  • the names of these units do not constitute a limitation on the unit itself in some cases.
  • the obtaining unit may also be described as “a unit that acquires order information of a pending order with a preset mark”.
  • the present disclosure also provides a computer readable medium, which may be included in the apparatus described in the above embodiments, or may be separately present and not incorporated in the apparatus.
  • the computer readable medium carries one or more programs, when the one or more programs are executed by the device, causing the device to: obtain order information of a pending order with a preset mark; and use a preset order allocation method Determining an alternate delivery client for the item involved in the order information of the pending order; determining the completion time of the delivery of the pending order based on the order information of the pending order and the order information of the assigned order of the alternate delivery client / or specify the completion time of the delivery phase; in response to determining that the completion time is not within the delivery time limit indicated by the preset mark, the delivery instruction is sent to the item providing client in the order information of the pending order.

Abstract

本公开实施例公开了信息处理方法和装置。该方法的一具体实施方式包括：获取带有预设标记的待处理订单的订单信息；利用预设订单分配方式，确定该待处理订单的订单信息中涉及的物品的备选配送客户端；基于该待处理订单的订单信息和该备选配送客户端的已分配订单的订单信息，确定该待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间；响应于确定完成时间不在该预设标记所指示的配送时限范围内，向该待处理订单的订单信息中涉及的物品提供客户端发送配送指令。本公开实施例在一定程度上确保订单能够准时送达，减小配送延误的几率。

Description

信息处理方法和装置
相关申请的交叉引用
本公开要求于2017年7月19日提交的中国专利申请号为“201710592550.0”的优先权，其全部内容作为整体并入本公开中。
技术领域
本公开涉及计算机技术领域，具体涉及互联网技术领域，尤其涉及信息处理方法和装置。
背景技术
随着物流业的不断发展，有越来越多的购物订单需要配送员来配送。有些商户对订单有严格的配送要求，比如，要求在一定时间范围内送达。而在配送员的配送压力较大时，可能无法准时完成配送，造成配送的延误。
发明内容
本公开实施例的目的在于提出一种改进的信息处理方法和装置，来解决以上背景技术部分提到的技术问题。
第一方面，本公开实施例提供了一种信息处理方法，该方法包括：获取带有预设标记的待处理订单的订单信息；利用预设订单分配方式，确定待处理订单的订单信息中涉及的物品的备选配送客户端；基于待处理订单的订单信息和备选配送客户端的已分配订单的订单信息，确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间；响应于确定完成时间不在预设标记所指示的配送时限范围内，向待处理订单的订单信息中涉及的物品提供客户端发送配送指令。
如上述的方法，该方法还包括：响应于确定完成时间在预设标记所指示的配送时限范围内，向所述备选配送客户端发送配送指令。
如上述的方法，获取带有预设标记的待处理订单的订单信息，包括：从预处理服务器获取带有预设标记的待处理订单的订单信息，其中，预处理服务器用于接收待处理订单的订单信息，并根据待处理订单的下单账号的配送优先级和待处理订单的订单信息中涉及的物品提供客户端所对应的配送时限范围，确定待处理订单是否为预设配送时限订单，若确定待处理订单为预设配送时限订单，则对待处理订单添加预设标记。
如上述的方法，基于待处理订单的订单信息和备选配送客户端的已分配订单的订单信息，确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间，包括：根据待处理订单的订单信息所涉及的商户的地理位置、已分配订单的订单信息所涉及的商户的地理位置、待处理订单的配送目的地的地理位置和已分配订单的配送目的地的地理位置，确定待处理订单和已分配订单的配送路线；根据配送路线确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间。
如上述的方法，在从预处理服务器获取带有预设标记的待处理订单的订单信息之前，该方法还包括：向物品提供客户端发送对待处理订单的询问信息；接收物品提供客户端返回的接收确认信息。
第二方面，本公开实施例提供了一种信息处理装置，该装置包括：获取单元，配置用于获取带有预设标记的待处理订单的订单信息；确定单元，配置用于利用预设订单分配方式，确定待处理订单的订单信息中涉及的物品的备选配送客户端；时间确定单元，配置用于基于待处理订单的订单信息和备选配送客户端的已分配订单的订单信息，确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间；第一发送单元，配置用于响应于确定完成时间不在预设标记所指示的配送时限范围内，向待处理订单的订单信息中涉及的物品提供客户端发送配送指令。
如上述的装置中，该装置还包括：第二发送单元，配置用于响应于确定完成时间在预设标记所指示的配送时限范围内，向所述备选配送客户端发送配送指令。
如上述的装置中，获取单元进一步配置用于：从预处理服务器获取带有预设标记的待处理订单的订单信息，其中，预处理服务器用于接收待处理订单的订单信息，并根据待处理订单的下单账号的配送优先级和待处理订单的订单信息中涉及的物品提供客户端所对应的配送时限范围，确定待处理订单是否为预设配送时限订单，若确定待处理订单为预设配送时限订单，则对待处理订单添加预设标记。
如上述的装置中，确定完成时间装置，包括：路线确定模块，配置用于根据待处理订单的订单信息所涉及的商户的地理位置、已分配订单的订单信息所涉及的商户的地理位置、待处理订单的配送目的地的地理位置和已分配订单的配送目的地的地理位置，确定待处理订单和已分配订单的配送路线；时间确定模块，配置用于根据配送路线确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间。
如上述的装置中，该装置还包括：询问单元，配置用于向物品提供客户端发送对待处理订单的询问信息；接收单元，配置用于接收物品提供客户端返回的接收确认信息。
第三方面，本公开实施例提供了一种电子设备，包括：一个或多个处理器；存储装置，用于存储一个或多个程序，当一个或多个程序被一个或多个处理器执行，使得一个或多个处理器实现如信息处理方法中任一实施例的方法。
第四方面，本公开实施例提供了一种计算机可读存储介质，其上存储有计算机程序，该程序被处理器执行时实现如信息处理方法中任一实施例的方法。
本公开实施例提供的信息处理方法和装置，获取带有预设标记的待处理订单的订单信息。之后利用预设订单分配方式，确定待处理订单的订单信息中涉及的物品的备选配送客户端。而后基于待处理订单的订单信息和备选配送客户端的已分配订单的订单信息，确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间。最后，响应于确定完成时间不在预设标记所指示的配送时限范围内，向待处理订单的订单信息中涉及的物品提供客户端发送配送指令。从而在一定程度上确保订单能够准时送达，减小配送延误的几率。
附图说明
通过阅读参照以下附图所作的对非限制性实施例所作的详细描述，本公开的其它特征、目的和优点将会变得更明显：
图1是本公开可以应用于其中的示例性系统架构图；
图2是根据本公开的信息处理方法的一个实施例的流程图；
图3是根据本公开的信息处理方法的一个应用场景的示意图；
图4是根据本公开的信息处理方法的又一个实施例的流程图；
图5是根据本公开的信息处理装置的一个实施例的结构示意图；
图6是适于用来实现本公开实施例的电子设备的计算机系统的结构示意图。
具体实施方式
下面结合附图和实施例对本公开作进一步的详细说明。可以理解的是，此处所描述的具体实施例仅仅用于解释相关发明，而非对该发明的限定。另外还需要说明的是，为了便于描述，附图中仅示出了与有关发明相关的部分。
需要说明的是，在不冲突的情况下，本公开中的实施例及实施例中的特征可以相互组合。下面将参考附图并结合实施例来详细说明本公开。
图1示出了可以应用本公开的信息处理方法或信息处理装置的实施例的示例性系统架构100。
如图1所示，系统架构100可以包括配送终端设备101、102，物品提供终端设备103、104、服务器105和网络106。网络106用以在配送终端设备101、102、物品提供终端设备103、104和服务器105之间提供通信链路的介质。网络104可以包括各种连接类型，例如有线、无线通信链路或者光纤电缆等等。
配送员可以使用配送终端设备101、102通过网络106与服务器105交互，以接收或发送消息等。配送终端设备101、102上可以安装有各种通讯客户端应用，例如订单配送应用、购物类应用、搜索类应 用、即时通信工具、邮箱客户端、社交平台软件等。
商户可以使用物品提供终端设备103、104通过网络106与服务器105交互，以接收或发送消息等。物品提供终端设备103、104上可以安装有各种通讯客户端应用，例如物品提供应用、购物类应用、搜索类应用、即时通信工具、邮箱客户端、社交平台软件等。
配送终端设备101、102和物品提供终端设备103、104可以是具有显示屏并且支持物品提供的各种电子设备，包括但不限于智能手机、平板电脑、电子书阅读器、MP3播放器(Moving Picture Experts Group Audio Layer III，动态影像专家压缩标准音频层面3)、MP4(Moving Picture Experts Group Audio Layer IV，动态影像专家压缩标准音频层面4)播放器、膝上型便携计算机和台式计算机等等。
服务器105可以是提供各种服务的服务器，例如对配送终端设备101、102上显示的配送全程的完成时间提供支持的调度服务器。调度服务器可以对接收到的带有预设标记的待处理订单的订单信息等数据进行分析等处理，并将处理结果(例如配送指令)反馈给物品提供终端设备103、104。
需要说明的是，本公开实施例所提供的信息处理方法一般由服务器105执行，相应地，信息处理装置一般设置于服务器105中。
应该理解，图1中的终端设备、网络和服务器的数目仅仅是示意性的。根据实现需要，可以具有任意数目的终端设备、网络和服务器。
继续参考图2，示出了根据本公开的信息处理方法的一个实施例的流程200。该信息处理方法，包括以下步骤：
步骤201，获取带有预设标记的待处理订单的订单信息。
在本实施例中，信息处理方法运行于其上的电子设备(例如图1所示的服务器)可以从本地或者从其他电子设备获取携带有预设标记的待处理订单的订单信息。待处理订单为有待于处理的订单。预设标记为预先设置的标记(flag)。待处理订单可以是一个订单也可以是至少两个订单。
有一些订单是具有特殊配送要求的订单。为了表示这些订单具有特殊配送要求，可以对这些订单添加预设标记。不同的预设标记可以 用以指示不同的配送时限范围。这里的配送时限范围为预先设置的对配送进行时间限制的时限范围，可以是针对配送全程的完成时间所限定的时限范围，也可以是针对配送全程中的某一个配送阶段所限定的时限范围，还可以包括上述的配送全程和配送阶段的两种配送时限范围。配送全程可以包括两个配送阶段，分别是：配送员去商户所在地取得物品，也即取单；以及取得物品后将物品送达到配送目的地，也即配送给用户。
配送时限范围可以用多种形式表示，比如从当前时间开始，到经过预设时长的时间以前的时间范围。或者从当前时间经过第一预设时长的第一时间开始，到再经过第二预设时长的第二时间的时间范围内。举例来说，当前时间为10点，配送时限范围可以是11点之前，也可以是10点50至11点之间。
步骤202，利用预设订单分配方式，确定待处理订单的订单信息中涉及的物品的备选配送客户端。
在本实施例中，上述电子设备可以利用预设订单分配方式，确定出待处理订单的订单信息中涉及的物品的备选配送客户端。这里确定的备选配送客户端可以是一个或多个，通常为一个。备选配送客户端为选择出的用作备用的且为配送人员持有的客户端。持有配送客户端的配送人员会完成将订单信息中涉及的物品从商户所在地配送到配送目的地，即配送给下单的用户。
在实践中，预设订单分配方式可以是多种订单分配方式中的一种。比如，预设订单分配方式可以是方式一：根据待处理订单的接单商户的地理位置、配送员地理位置等，将各个待处理订单与各个配送员进行匹配，得到匹配分值最高的待处理订单和配送员。之后将配送员的配送客户端作为该待处理订单的备选配送客户端。方式二：从位于待处理订单的接单商户所在的地理区域内的配送客户端中，随机选择一个作为备选配送客户端。方式三：将当前距离待处理订单的接单商户的地理位置最近的配送客户端作为备选配送客户端。
步骤203，基于待处理订单的订单信息和备选配送客户端的已分配订单的订单信息，确定待处理订单的配送全程的完成时间和/或指定 配送阶段的完成时间。
在本实施例中，上述电子设备基于待处理订单的订单信息，和备选配送客户端的已分配订单的订单信息，确定配送的完成时间。具体地，配送的完成时间可以是配送全程的完成时间或指定配送阶段的完成时间，也可以是既确定配送全程的完成时间又确定至少一个指定的配送阶段的完成时间。这里的已分配订单为已经分配给该配送客户端，但是尚未配送的订单。指定配送阶段可以是两个配送阶段中的任意一个配送阶段，或者两个配送阶段皆有。
通过确定配送全程和/或至少一个指定配送阶段的完成时间，可以预估持有备选配送客户端的配送员的配送能力。
步骤204，响应于确定完成时间不在预设标记所指示的配送时限范围内，向待处理订单的订单信息中涉及的物品提供客户端发送配送指令。
在本实施例中，上述电子设备确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间不在预设标记所指示的配送时限范围内，即可以确定持有备选客户端的配送员不能够准时完成配送任务，则做出响应：向待处理订单的订单信息中涉及的物品提供客户端发送配送指令。不同的预设标记可以指示不同的配送时限范围。配送时限范围用以限定配送全程和/或至少一个指定配送阶段的完成时间。在配送指令中携带待处理订单的订单信息。
物品提供客户端为可以提供订单信息中涉及的物品的商户所持的客户端。配送指令为指示物品提供客户端所属的商户进行配送的指令。这里的配送指令可以是在确定完成时间不在预设标记所指示的配送时限范围内之后，上述电子设备所生成的。
继续参见图3，图3是根据本实施例的信息处理方法的应用场景的一个示意图。在图3的应用场景中，调度服务器301可以从本地或者从其他电子设备302获取带有预设标记的上述购物订单的订单信息303。而后，上述调度服务器可以利用一个预设的订单分配方式，确定上述订单信息303中涉及的物品的备选配送客户端304。然后，上述调度服务器基于上述订单信息和备选配送客户端的已分配订单的订单 信息，确定持有备选配送客户端的配送员到商户取单的完成时间305。最后，上述调度服务器响应于确定上述完成时间不在预设标记所指示的配送时限范围内，向商户A的物品提供客户端307发送配送指令306。
本公开的上述实施例提供的方法在一定程度上确保订单能够准时送达，减小配送延误的几率。
进一步参考图4，其示出了信息处理方法的又一个实施例的流程400。该信息处理方法的流程400，包括以下步骤：
步骤401，向物品提供客户端发送对待处理订单的询问信息。
在本实施例中，在用户通过客户端向调度服务器提交待处理订单的订单信息之后，上述调度服务器向物品提供客户端发送待处理订单的询问信息，以确定持有物品提供客户端的商户是否接单，也即调度服务器确定商户是否提供物品。
步骤402，接收物品提供客户端返回的接收确认信息。
在本实施例中，上述调度服务器接收上述的物品提供客户端返回的接收确认信息，则确定该商户接单，也即确定该商户提供物品。
步骤403，从预处理服务器获取带有预设标记的待处理订单的订单信息。
在本实施例中，上述调度服务器可以在确认商户接单后，将待处理订单的订单信息发送给预处理服务器。之后，从预处理服务器获取带有预设标记的待处理订单的订单信息。预处理服务器用于接收待处理订单的订单信息，并根据待处理订单的下单账号的配送优先级和待处理订单的订单信息中涉及的物品提供客户端所对应的配送时限范围，确定所述待处理订单的配送时限范围，对所述待处理订单添加配送时限范围对应的预设标记。预处理服务器为接收待处理订单的订单信息，并且对待处理订单做预处理的服务器。这里的预处理服务器所做的预处理可以是对需要添加预设标记的待处理订单添加预设标记。
在实践中，下单账号为用户对待处理订单进行下单所使用的账号。每个账号对应一个用户，可以给用户划分等级。其中有些等级的用户配送优先级高，可以对这些用户的账号设置较短的配送时限。让这些 用户能够更快地接收到订单中的物品。不同的用户等级，也可以对应不同的配送时限范围。在这里，可以将每个或者每几个等级划分在相同的配送时限范围内。不同的配送时限范围可以用不同的预设标记来指示。
此外，也可以根据用户的需求，来提高用户的账号的优先级。比如，用户留言希望尽快配送，则可以提高其账号的优先级。
有些商户可能对自己的订单在配送时间上有所要求。不同商户对配送时限范围的要求也可以有所不同。
预处理服务器根据用户的账号优先级和商户的配送时限范围，可以确定出该待处理订单是否需要较短的配送时限，如果是，可以进而确定出该待处理订单的配送时限范围，并给待处理订单添加该配送时限范围对应的预设标签。
步骤404，利用预设订单分配方式，确定待处理订单的订单信息中涉及的物品的备选配送客户端。
在本实施例中，上述调度服务器可以利用预设订单分配方式，确定出待处理订单的订单信息中涉及的物品的备选配送客户端。这里确定的备选配送客户端可以是一个或多个，通常为一个。备选配送客户端为选择出的用作备用的且为配送人员持有的客户端。持有配送客户端的配送人员会完成将订单信息中涉及的物品从商户所在地配送给下单的用户。
步骤405，根据待处理订单的订单信息所涉及的商户的地理位置、已分配订单的订单信息所涉及的商户的地理位置、待处理订单的配送目的地的地理位置和已分配订单的配送目的地的地理位置，确定待处理订单和已分配订单的配送路线。
在本实施例中，上述调度服务器可以根据以下四个参考因素：待处理订单的订单信息中所涉及的商户的地理位置，各个已分配订单的订单信息所涉及的商户的地理位置，待处理订单的配送目的地的地理位置和已分配订单的配送目的地的地理位置，来确定持有备选配送客户端的配送员接下来的配送路线，也即对待处理订单和已分配订单的配送路线。配送路线可以根据多种方式来确定，比如，可以将上述的 地理位置按照由近到远的顺序，规划取单路线，之后再按照配送目的地的地理位置由近到远的顺序来规划配送到目的地的路线。还可以按照商户的地理位置所在的区域进行取单，在取得地处该区域的商户对应的订单的订单信息涉及的物品后，对物品进行配送。之后对下一个地理位置所在区域进行取单和物品配送，直到配送完毕。
步骤406，根据配送路线确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间。
在本实施例中，上述调度服务器可以在确定配送路线之后，根据配送路线，确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间。在有配送路线的情况下，可以根据预设的配送速度来确定配送路线中某个订单的配送全程或某一个配送阶段、某几个配送阶段对应的完成时间。由此，可以得到待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间。
步骤407，响应于确定完成时间不在预设标记所指示的配送时限范围内，向待处理订单的订单信息中涉及的物品提供客户端发送配送指令。
在本实施例中，上述调度服务器确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间不在预设标记所指示的配送时限范围内，即可以确定持有备选客户端的配送员不能够准时完成配送任务，则做出响应：向待处理订单的订单信息中涉及的物品提供客户端发送配送指令。不同的预设标记可以指示不同的配送时限范围。配送时限范围用以限定配送全程和/或至少一个指定配送阶段的完成时间。在配送指令中携带待处理订单的订单信息。这里的配送指令可以是在确定完成时间不在预设标记所指示的配送时限范围内之后，上述调度服务器所生成的。
步骤408，响应于确定完成时间在预设标记所指示的预设时间范围内，向备选配送客户端发送配送指令。
在本实施例中，上述调度服务器确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间在预设标记所指示的配送时限范围内，即可以确定持有备选客户端的配送员能够准时完成配送任务， 则做出响应：向上述备选配送客户端发送配送指令，也即，将上述待处理订单分配给持有备选配送客户端的配送员，以使持有该备选配送客户端的配送员进行配送。在配送指令中携带待处理订单的订单信息。这里的配送指令可以是在确定完成时间在预设标记所指示的配送时限范围内之后，上述调度服务器所生成的。
本实施例中，预处理服务器能够根据待处理订单的下单账号的配送优先级和物品提供客户端的配送时限范围，给待处理订单添加与配送时限范围对应的预设标记。由此得到的预设标记所指示的配送时限范围更加准确，所参考的配送时限范围的影响因素较为全面。
进一步参考图5，作为对上述各图所示方法的实现，本公开提供了一种信息处理装置的一个实施例，该装置实施例与图2所示的方法实施例相对应，该装置具体可以应用于各种电子设备中。
如图5所示，本实施例的信息处理装置500包括：获取单元501、确定单元502、时间确定单元503和第一发送单元504。获取单元501，配置用于获取带有预设标记的待处理订单的订单信息；确定单元502，配置用于利用预设订单分配方式，确定待处理订单的订单信息中涉及的物品的备选配送客户端；时间确定单元503，配置用于基于待处理订单的订单信息和备选配送客户端的已分配订单的订单信息，确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间；第一发送单元504，配置用于响应于确定完成时间不在预设标记所指示的配送时限范围内，向待处理订单的订单信息中涉及的物品提供客户端发送配送指令。
在本实施例中，信息处理装置500的获取单元501可以从其他电子设备获取携带有预设标记的待处理订单的订单信息。待处理订单为有待于处理的订单。预设标记为预先设置的标记(flag)。待处理订单可以是一个订单也可以是至少两个订单。
在本实施例中，基于确定单元502可以利用预设订单分配方式，确定出待处理订单的订单信息中涉及的物品的备选配送客户端。这里确定的备选配送客户端可以是一个或多个，通常为一个。备选配送客 户端为选择出的用作备用的且为配送人员持有的客户端。持有配送客户端的配送人员会完成将订单信息中涉及的物品从商户所在地配送给下单的用户。
在本实施例中，时间确定单元503基于待处理订单的订单信息，和备选配送客户端的已分配订单的订单信息，确定配送的完成时间。具体地，配送的完成时间可以是配送全程的完成时间或指定配送阶段的完成时间，也可以是既确定配送全程的完成时间又确定至少一个指定的配送阶段的完成时间。这里的已分配订单为已经分配给该配送客户端，但是尚未配送的订单。
在本实施例中，第一发送单元504确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间不在预设标记所指示的配送时限范围内，即可以确定持有备选客户端的配送员不能够准时完成配送任务，则做出响应：向待处理订单的订单信息中涉及的物品提供客户端发送配送指令。不同的预设标记可以指示不同的配送时限范围。配送时限范围用以限定配送全程和/或至少一个指定配送阶段的完成时间。在配送指令中携带待处理订单的订单信息。
在本实施例的一些可选的实现方式中，该装置还包括：第二发送单元(未示出)，配置用于响应于确定完成时间在预设标记所指示的配送时限范围内，向上述备选配送客户端发送配送指令。
在本实施例的一些可选的实现方式中，获取单元进一步配置用于：从预处理服务器获取带有预设标记的待处理订单的订单信息，其中，预处理服务器用于接收待处理订单的订单信息，并根据待处理订单的下单账号的配送优先级和待处理订单的订单信息中涉及的物品提供客户端所对应的配送时限范围，确定所述待处理订单的配送时限范围，对所述待处理订单添加配送时限范围对应的预设标记。
在本实施例的一些可选的实现方式中，确定完成时间装置，包括：路线确定模块(未示出)，配置用于根据待处理订单的订单信息所涉及的商户的地理位置、已分配订单的订单信息所涉及的商户的地理位置、待处理订单的配送目的地的地理位置和已分配订单的配送目的地的地理位置，确定待处理订单和已分配订单的配送路线；时间确定模块(未 示出)，配置用于根据配送路线确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间。
在本实施例的一些可选的实现方式中，该装置还包括：询问单元(未示出)，配置用于向物品提供客户端发送对待处理订单的询问信息；接收单元(未示出)，配置用于接收物品提供客户端返回的接收确认信息。
下面参考图6，其示出了适于用来实现本公开实施例的电子设备(例如服务器)的计算机系统600的结构示意图。图6示出的电子设备仅仅是一个示例，不应对本公开实施例的功能和使用范围带来任何限制。
如图6所示，计算机系统600包括中央处理单元(CPU)601，其可以根据存储在只读存储器(ROM)602中的程序或者从存储部分608加载到随机访问存储器(RAM)603中的程序而执行各种适当的动作和处理。在RAM 603中，还存储有系统600操作所需的各种程序和数据。CPU 601、ROM 602以及RAM 603通过总线604彼此相连。输入/输出(I/O)接口605也连接至总线604。
以下部件连接至I/O接口605：包括键盘、鼠标等的输入部分606；包括诸如阴极射线管(CRT)、液晶显示器(LCD)等以及扬声器等的输出部分607；包括硬盘等的存储部分608；以及包括诸如LAN卡、调制解调器等的网络接口卡的通信部分609。通信部分609经由诸如因特网的网络执行通信处理。驱动器610也根据需要连接至I/O接口605。可拆卸介质611，诸如磁盘、光盘、磁光盘、半导体存储器等等，根据需要安装在驱动器610上，以便于从其上读出的计算机程序根据需要被安装入存储部分608。
特别地，根据本公开的实施例，上文参考流程图描述的过程可以被实现为计算机软件程序。例如，本公开的实施例包括一种计算机程序产品，其包括承载在计算机可读介质上的计算机程序，该计算机程序包含用于执行流程图所示的方法的程序代码。在这样的实施例中，该计算机程序可以通过通信部分609从网络上被下载和安装，和/或从 可拆卸介质611被安装。在该计算机程序被中央处理单元(CPU)601执行时，执行本公开的方法中限定的上述功能。需要说明的是，本公开的计算机可读介质可以是计算机可读信号介质或者计算机可读存储介质或者是上述两者的任意组合。计算机可读存储介质例如可以是——但不限于——电、磁、光、电磁、红外线、或半导体的系统、装置或器件，或者任意以上的组合。计算机可读存储介质的更具体的例子可以包括但不限于：具有一个或多个导线的电连接、便携式计算机磁盘、硬盘、随机访问存储器(RAM)、只读存储器(ROM)、可擦式可编程只读存储器(EPROM或闪存)、光纤、便携式紧凑磁盘只读存储器(CD-ROM)、光存储器件、磁存储器件、或者上述的任意合适的组合。在本公开中，计算机可读存储介质可以是任何包含或存储程序的有形介质，该程序可以被指令执行系统、装置或者器件使用或者与其结合使用。而在本公开中，计算机可读的信号介质可以包括在基带中或者作为载波一部分传播的数据信号，其中承载了计算机可读的程序代码。这种传播的数据信号可以采用多种形式，包括但不限于电磁信号、光信号或上述的任意合适的组合。计算机可读的信号介质还可以是计算机可读存储介质以外的任何计算机可读介质，该计算机可读介质可以发送、传播或者传输用于由指令执行系统、装置或者器件使用或者与其结合使用的程序。计算机可读介质上包含的程序代码可以用任何适当的介质传输，包括但不限于：无线、电线、光缆、RF等等，或者上述的任意合适的组合。
附图中的流程图和框图，图示了按照本公开各种实施例的系统、方法和计算机程序产品的可能实现的体系架构、功能和操作。在这点上，流程图或框图中的每个方框可以代表一个模块、程序段、或代码的一部分，该模块、程序段、或代码的一部分包含一个或多个用于实现规定的逻辑功能的可执行指令。也应当注意，在有些作为替换的实现中，方框中所标注的功能也可以以不同于附图中所标注的顺序发生。例如，两个接连地表示的方框实际上可以基本并行地执行，它们有时也可以按相反的顺序执行，这依所涉及的功能而定。也要注意的是， 框图和/或流程图中的每个方框、以及框图和/或流程图中的方框的组合，可以用执行规定的功能或操作的专用的基于硬件的系统来实现，或者可以用专用硬件与计算机指令的组合来实现。
描述于本公开实施例中所涉及到的单元可以通过软件的方式实现，也可以通过硬件的方式来实现。所描述的单元也可以设置在处理器中，例如，可以描述为：一种处理器包括获取单元、确定单元、时间确定单元和第一发送单元。其中，这些单元的名称在某种情况下并不构成对该单元本身的限定，例如，获取单元还可以被描述为“获取带有预设标记的待处理订单的订单信息的单元”。
作为另一方面，本公开还提供了一种计算机可读介质，该计算机可读介质可以是上述实施例中描述的装置中所包含的；也可以是单独存在，而未装配入该装置中。上述计算机可读介质承载有一个或者多个程序，当上述一个或者多个程序被该装置执行时，使得该装置：获取带有预设标记的待处理订单的订单信息；利用预设订单分配方式，确定待处理订单的订单信息中涉及的物品的备选配送客户端；基于待处理订单的订单信息和备选配送客户端的已分配订单的订单信息，确定待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间；响应于确定完成时间不在预设标记所指示的配送时限范围内，向待处理订单的订单信息中涉及的物品提供客户端发送配送指令。
以上描述仅为本公开的较佳实施例以及对所运用技术原理的说明。本领域技术人员应当理解，本公开中所涉及的发明范围，并不限于上述技术特征的特定组合而成的技术方案，同时也应涵盖在不脱离上述发明构思的情况下，由上述技术特征或其等同特征进行任意组合而形成的其它技术方案。例如上述特征与本公开中公开的(但不限于)具有类似功能的技术特征进行互相替换而形成的技术方案。

Claims (12)

  1. 一种信息处理方法，其中，所述方法包括：
    获取带有预设标记的待处理订单的订单信息；
    利用预设订单分配方式，确定所述待处理订单的订单信息中涉及的物品的备选配送客户端；
    基于所述待处理订单的订单信息和所述备选配送客户端的已分配订单的订单信息，确定所述待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间；
    响应于确定完成时间不在所述预设标记所指示的配送时限范围内，向所述待处理订单的订单信息中涉及的物品提供客户端发送配送指令。
  2. 根据权利要求1所述的信息处理方法，其中，所述方法还包括：
    响应于确定完成时间在所述预设标记所指示的配送时限范围内，向所述备选配送客户端发送配送指令。
  3. 根据权利要求1所述的信息处理方法，其中，所述获取带有预设标记的待处理订单的订单信息，包括：
    从预处理服务器获取带有预设标记的待处理订单的订单信息，其中，所述预处理服务器用于接收所述待处理订单的订单信息，并根据所述待处理订单的下单账号的配送优先级和所述待处理订单的订单信息中涉及的物品提供客户端所对应的配送时限范围，确定所述待处理订单的配送时限范围，对所述待处理订单添加配送时限范围对应的预设标记。
  4. 根据权利要求1所述的信息处理方法，其中，所述基于所述待处理订单的订单信息和所述备选配送客户端的已分配订单的订单信息，确定所述待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间，包括：
    根据所述待处理订单的订单信息所涉及的商户的地理位置、所述 已分配订单的订单信息所涉及的商户的地理位置、所述待处理订单的配送目的地的地理位置和所述已分配订单的配送目的地的地理位置，确定所述待处理订单和所述已分配订单的配送路线；
    根据所述配送路线确定所述待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间。
  5. 根据权利要求3所述的信息处理方法，其中，在所述从预处理服务器获取带有预设标记的待处理订单的订单信息之前，所述方法还包括：
    向物品提供客户端发送对所述待处理订单的询问信息；
    接收所述物品提供客户端返回的接收确认信息。
  6. 一种信息处理装置，其中，所述装置包括：
    获取单元，配置用于获取带有预设标记的待处理订单的订单信息；
    确定单元，配置用于利用预设订单分配方式，确定所述待处理订单的订单信息中涉及的物品的备选配送客户端；
    时间确定单元，配置用于基于所述待处理订单的订单信息和所述备选配送客户端的已分配订单的订单信息，确定所述待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间；
    第一发送单元，配置用于响应于确定完成时间不在所述预设标记所指示的配送时限范围内，向所述待处理订单的订单信息中涉及的物品提供客户端发送配送指令。
  7. 根据权利要求6所述的信息处理装置，其中，还包括：
    第二发送单元，配置用于响应于确定完成时间在预设标记所指示的配送时限范围内，向所述备选配送客户端发送配送指令。
  8. 根据权利要求6所述的信息处理装置，其中，所述获取单元进一步配置用于：
    从预处理服务器获取带有预设标记的待处理订单的订单信息，其 中，所述预处理服务器用于接收所述待处理订单的订单信息，并根据所述待处理订单的下单账号的配送优先级和所述待处理订单的订单信息中涉及的物品提供客户端所对应的配送时限范围，确定所述待处理订单的配送时限范围，对所述待处理订单添加配送时限范围对应的预设标记。
  9. 根据权利要求6所述的信息处理装置，其中，所述确定完成时间装置，包括：
    路线确定模块，配置用于根据所述待处理订单的订单信息所涉及的商户的地理位置、所述已分配订单的订单信息所涉及的商户的地理位置、所述待处理订单的配送目的地的地理位置和所述已分配订单的配送目的地的地理位置，确定所述待处理订单和所述已分配订单的配送路线；
    时间确定模块，配置用于根据所述配送路线确定所述待处理订单的配送全程的完成时间和/或指定配送阶段的完成时间。
  10. 根据权利要求8所述的信息处理装置，其中，还包括：
    询问单元，配置用于向物品提供客户端发送对待处理订单的询问信息；
    接收单元，配置用于接收物品提供客户端返回的接收确认信息。
  11. 一种电子设备，包括：
    一个或多个处理器；
    存储装置，用于存储一个或多个程序，
    当所述一个或多个程序被所述一个或多个处理器执行，使得所述一个或多个处理器实现如权利要求1-5中任一所述的方法。
  12. 一种计算机可读存储介质，其上存储有计算机程序，其中，该程序被处理器执行时实现如权利要求1-5中任一所述的方法。
PCT/CN2017/118695 2017-07-19 2017-12-26 信息处理方法和装置 WO2019015254A1 (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201710592550.0A CN107844931A (zh) 2017-07-19 2017-07-19 信息处理方法和装置
CN201710592550.0 2017-07-19

Publications (1)

Publication Number Publication Date
WO2019015254A1 true WO2019015254A1 (zh) 2019-01-24

Family

ID=61683217

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2017/118695 WO2019015254A1 (zh) 2017-07-19 2017-12-26 信息处理方法和装置

Country Status (2)

Country Link
CN (1) CN107844931A (zh)
WO (1) WO2019015254A1 (zh)

Families Citing this family (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110516984B (zh) * 2018-05-21 2022-06-07 北京京东振世信息技术有限公司 用于生成配送路径信息的方法和装置
CN112148961A (zh) * 2019-06-28 2020-12-29 北京京东尚科信息技术有限公司 一种取件信息的推送方法、系统、装置及其存储介质
CN110796527B (zh) * 2019-11-12 2023-08-01 上海德启信息科技有限公司 物件配送订单处理方法、装置和设备

Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030125963A1 (en) * 2001-12-27 2003-07-03 Koninklijke Philips Electronics N.V. Wireless interactive rendezvous system for delivering goods and services
CN105260873A (zh) * 2015-11-03 2016-01-20 多点生活(中国)网络科技有限公司 一种基于o2o模式下的配送调度方法及调度系统
CN105719110A (zh) * 2015-05-22 2016-06-29 北京小度信息科技有限公司 订单处理方法和装置
CN105844349A (zh) * 2016-03-21 2016-08-10 上海壹佰米网络科技有限公司 一种订单自动分配方法及系统
CN106651037A (zh) * 2016-12-26 2017-05-10 安徽维智知识产权代理有限公司 一种基于货物分配的专利产品物流系统

Family Cites Families (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JP2006018777A (ja) * 2004-07-05 2006-01-19 Japan Research Institute Ltd 物品発注量決定方法、物品発注量決定装置、及びコンピュータプログラム
CN102999847A (zh) * 2012-12-21 2013-03-27 南京邮电大学 远程打印电子商务平台订单配送服务的实现方法
CN104217313B (zh) * 2013-06-05 2018-06-26 深圳市赛格导航科技股份有限公司 一种基于gps系统的快递配送方法及系统
CN107092997A (zh) * 2016-07-29 2017-08-25 北京小度信息科技有限公司 一种物流调度方法及装置
CN106529874A (zh) * 2016-11-11 2017-03-22 凉山朝宏电子商务有限公司 一体化的购物、配送方法

Patent Citations (5)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
US20030125963A1 (en) * 2001-12-27 2003-07-03 Koninklijke Philips Electronics N.V. Wireless interactive rendezvous system for delivering goods and services
CN105719110A (zh) * 2015-05-22 2016-06-29 北京小度信息科技有限公司 订单处理方法和装置
CN105260873A (zh) * 2015-11-03 2016-01-20 多点生活(中国)网络科技有限公司 一种基于o2o模式下的配送调度方法及调度系统
CN105844349A (zh) * 2016-03-21 2016-08-10 上海壹佰米网络科技有限公司 一种订单自动分配方法及系统
CN106651037A (zh) * 2016-12-26 2017-05-10 安徽维智知识产权代理有限公司 一种基于货物分配的专利产品物流系统

Also Published As

Publication number Publication date
CN107844931A (zh) 2018-03-27

Similar Documents

Publication Publication Date Title
WO2019056640A1 (zh) 订单处理方法及装置
WO2018019139A1 (zh) 信息推送方法和装置
WO2019047432A1 (zh) 订单处理方法和装置
CN107451785B (zh) 用于输出信息的方法和装置
CN110019330B (zh) 信息输出方法和装置
CN110516984B (zh) 用于生成配送路径信息的方法和装置
WO2019015254A1 (zh) 信息处理方法和装置
CN112488602A (zh) 补货方法、装置和系统
CN111324786A (zh) 咨询问题信息的处理方法和装置
CN116090942A (zh) 基于物联网的多场景机器人配送方法及系统
WO2022063300A1 (zh) 调拨信息生成方法、物品调拨方法、装置、设备和介质
CN107844932B (zh) 订单处理方法和装置
CN113393193A (zh) 出库方法及装置
CN113780915A (zh) 业务对接方法和装置
CN112348427A (zh) 订单处理方法、装置、计算机系统及可读存储介质
CN112308477A (zh) 库存定位方法和装置
CN113762674B (zh) 订单配送方法和装置
CN110807610A (zh) 配送的方法和装置
US20240054451A1 (en) Inventory information processing method and device
CN115170026A (zh) 一种任务处理的方法和装置
CN111626802A (zh) 用于处理信息的方法和装置
CN110956478A (zh) 确定物品进货量的方法和装置
CN112348612B (zh) 订单生成的方法和装置
CN113780923A (zh) 派件方法、装置、电子设备及介质
CN111861293A (zh) 用于发送信息的方法和装置

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 17918633

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

122 Ep: pct application non-entry in european phase

Ref document number: 17918633

Country of ref document: EP

Kind code of ref document: A1