WO2018107717A1 - 一种改善kvm鼠标操作延时感的方法及系统 - Google Patents

一种改善kvm鼠标操作延时感的方法及系统 Download PDF

Info

Publication number
WO2018107717A1
WO2018107717A1 PCT/CN2017/090331 CN2017090331W WO2018107717A1 WO 2018107717 A1 WO2018107717 A1 WO 2018107717A1 CN 2017090331 W CN2017090331 W CN 2017090331W WO 2018107717 A1 WO2018107717 A1 WO 2018107717A1
Authority
WO
WIPO (PCT)
Prior art keywords
mouse
module
management software
agent management
image
Prior art date
Application number
PCT/CN2017/090331
Other languages
English (en)
French (fr)
Inventor
钟小勇
Original Assignee
威创集团股份有限公司
Priority date (The priority date is an assumption and is not a legal conclusion. Google has not performed a legal analysis and makes no representation as to the accuracy of the date listed.)
Filing date
Publication date
Application filed by 威创集团股份有限公司 filed Critical 威创集团股份有限公司
Publication of WO2018107717A1 publication Critical patent/WO2018107717A1/zh

Links

Images

Classifications

    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/02—Input arrangements using manually operated switches, e.g. using keyboards or dials
    • G06F3/0227—Cooperation and interconnection of the input arrangement with other functional units of a computer
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/03—Arrangements for converting the position or the displacement of a member into a coded form
    • G06F3/033—Pointing devices displaced or positioned by the user, e.g. mice, trackballs, pens or joysticks; Accessories therefor
    • G06F3/038—Control and interface arrangements therefor, e.g. drivers or device-embedded control circuitry
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/01—Input arrangements or combined input and output arrangements for interaction between user and computer
    • G06F3/048—Interaction techniques based on graphical user interfaces [GUI]
    • G06F3/0484—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range
    • G06F3/04845—Interaction techniques based on graphical user interfaces [GUI] for the control of specific functions or operations, e.g. selecting or manipulating an object, an image or a displayed text element, setting a parameter value or selecting a range for image manipulation, e.g. dragging, rotation, expansion or change of colour
    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06F—ELECTRIC DIGITAL DATA PROCESSING
    • G06F3/00—Input arrangements for transferring data to be processed into a form capable of being handled by the computer; Output arrangements for transferring data from processing unit to output unit, e.g. interface arrangements
    • G06F3/14—Digital output to display device ; Cooperation and interconnection of the display device with other functional units

Definitions

  • the present invention relates to the field of improving mouse operation delay, and more particularly to a method and system for improving the delay of operation of a KVM mouse.
  • Agent management refers to the operator's control of multiple sets of business systems through a set of keyboard and mouse devices in the work area.
  • the current agent management system has a hardware solution, a hard-coded soft decoding solution, and a software solution.
  • the software solution has a certain market share because of its low cost, simple and convenient deployment, easy upgrade and maintenance, flexible use, and rich functions.
  • the present invention provides a method and device for effectively improving the delay of the software solution in the agent management system for KVM mouse control, improving the accuracy of the operator's control of the mouse, and greatly improving the work efficiency and experience of the operator.
  • Technical problems that need to be solved by those skilled in the art.
  • the embodiment of the invention provides a method and a system for improving the delay of operation of a KVM mouse, effectively improving the delay of the KVM mouse control of the software solution in the agent management system, and improving the accuracy of the operator's control of the mouse.
  • the earth enhances the efficiency and experience of the operator.
  • the embodiment of the invention provides a method for improving the delay of operation of a KVM mouse, including:
  • the business system only captures the desktop image that does not contain the mouse through the API, encodes the desktop image, obtains the H264 code stream, and sends the H264 code stream to the agent management software terminal through the network device;
  • the agent management software terminal decodes the H264 code stream into a graphic format directly processed by the agent management software terminal, obtains a decoded image, and renders the decoded image to obtain a rendered image, and And transmitting the rendered image and a local mouse corresponding to the agent management software terminal to the display unit.
  • the agent management software terminal decodes the H264 code stream into a graphic format that can be directly processed by the agent management software terminal, obtains a decoded image, and renders the decoded image to obtain a rendered image. And after the image is sent to the display unit and the local mouse corresponding to the agent management software terminal, the method further includes:
  • the agent management software terminal After the display unit displays the rendered image and the local mouse corresponding to the agent management software terminal, the agent management software terminal acquires an operation event of the keyboard and mouse, and sends the operation event to the network device through the network device.
  • the business system After the display unit displays the rendered image and the local mouse corresponding to the agent management software terminal, the agent management software terminal acquires an operation event of the keyboard and mouse, and sends the operation event to the network device through the network device.
  • the agent management software terminal acquires an operation event of the keyboard and mouse, and performs the operation by using a network device.
  • the event is sent to the business system, it also includes:
  • the business system controls a keyboard mouse of the business system to perform an operation corresponding to the operation event.
  • the service system encodes the desktop image through an FFmpeg open source library to obtain an H264 code stream.
  • the number of the service systems is at least one.
  • the embodiment of the present invention further provides a system for improving the delay of operation of a KVM mouse, which is characterized by comprising: a service system, a network device, an agent management software terminal, and a display unit;
  • the service system is in communication with the network device
  • the agent management software terminal is in communication connection with the network device
  • the display unit is communicatively connected to the agent management software terminal;
  • the service system is configured to capture only the desktop image that does not contain the mouse through the API, encode the desktop image, obtain the H264 code stream, and send the H264 code stream to the agent management software through the network device. terminal;
  • the agent management software terminal is configured to decode the H264 code stream into a graphic format that can be directly processed by the agent management software terminal, and obtain a decoded image, and the decoded image is obtained.
  • the image is rendered to obtain a rendered image, and the rendered image and a local mouse corresponding to the agent management software terminal are sent to the display unit.
  • the agent management software terminal is further configured to: after the display unit displays the rendered image and a local mouse corresponding to the agent management software terminal, acquire an operation event of the keyboard and mouse, and pass the network device The operational event is sent to the business system.
  • the service system is further configured to control a keyboard mouse of the service system to perform an operation corresponding to the operation event.
  • the service system includes: a mouse hiding module, an image capturing module, a soft coding module, a first network sending module, a keyboard and mouse event response module, and a first network receiving module;
  • the image capture module is connected to the soft coding module
  • the first network sending module is connected to the soft coding module
  • the keyboard and mouse event response module is connected to the first network receiving module
  • the mouse hiding module is configured to replace the mouse of the service system with a transparent image
  • the image capture module is configured to capture only a desktop image that does not contain a mouse through an API
  • the soft coding module is configured to encode the desktop image to obtain an H264 code stream
  • the first network sending module is configured to send the H264 code stream to the agent management software terminal;
  • the first network receiving module is configured to acquire an operation event of a keyboard and mouse sent by the agent management software terminal;
  • the keyboard and mouse event response module is configured to control a keyboard mouse of the business system to perform an operation corresponding to the operation event.
  • the agent management software terminal comprises: a graphics processing display module, a soft decoding module, a second network receiving module, a second network sending module, and a keyboard and mouse event capturing module;
  • the second network receiving module is connected to the soft decoding module
  • the graphics processing display module is connected to the soft decoding module
  • the second network sending module is connected to the keyboard mouse event capturing module
  • the second network receiving module is configured to obtain the H264 code stream.
  • the soft decoding module is configured to decode the H264 code stream into a graphic format that can be directly processed by the agent management software terminal, to obtain a decoded image;
  • the graphics processing display module is configured to render the decoded image to obtain a rendered image, and send the rendered image and a local mouse corresponding to the agent management software terminal to a display unit;
  • the keyboard and mouse event capture module is configured to acquire an operation event to the keyboard and mouse
  • the second network sending module is configured to send an operation event of the keyboard and mouse to the service system.
  • the embodiment of the invention provides a method and a system for improving the delay of operation of a KVM mouse.
  • the method for improving the delay of operation of the KVM mouse includes: the business system only captures the desktop image without the mouse through the API. Encoding the desktop image to obtain an H264 code stream, and transmitting the H264 code stream to the agent management software terminal by using a network device; the agent management software terminal decoding the H264 code stream to enable the agent management software terminal to Directly processing the graphic format, obtaining a decoded image, rendering the decoded image to obtain a rendered image, and transmitting the rendered image and a local mouse corresponding to the agent management software terminal to the display unit.
  • the embodiment of the present invention since the image capture module does not capture the mouse when capturing the desktop image of the remote service system, the mouse displayed by the agent management software is the local mouse of the PC, so the operator feels Less than the delay of mouse operation; in addition, because the keyboard and mouse capture module has sent the mouse operation event to the remote business system through the network, and responded and corresponding mouse operation in the keyboard and mouse response module of the remote business system, The operator seems to be the same as the mouse operating the remote business system. Therefore, the embodiment of the present invention effectively improves the delay of the KVM mouse control in the software solution of the agent management system, and improves the operator's accuracy on the mouse control. Sexuality greatly enhances the efficiency and experience of the operators.
  • FIG. 1 is a schematic flowchart of a method for improving a delay feeling of a KVM mouse operation according to an embodiment of the present invention
  • FIG. 2 is another schematic flowchart of a method for improving a delay feeling of a KVM mouse operation according to an embodiment of the present invention
  • FIG. 3 is a schematic structural diagram of a system for improving a delay of operation of a KVM mouse according to an embodiment of the present invention
  • FIG. 4 is a schematic diagram of an application example of a system for improving the delay of operation of a KVM mouse according to an embodiment of the present invention.
  • the embodiment of the invention provides a method and a system for improving the delay of operation of a KVM mouse, effectively improving the delay of the KVM mouse control of the software solution in the agent management system, and improving the accuracy of the operator's control of the mouse.
  • the earth enhances the efficiency and experience of the operator.
  • an embodiment of a method for improving a delay of operation of a KVM mouse includes:
  • the business system only captures the desktop image without the mouse through the API, encodes the desktop image, obtains the H264 code stream, and sends the H264 code stream to the agent management software terminal through the network device;
  • a mouse hidden module is included on the remote business system for replacing the mouse on the remote business system with a transparent image, so that the image capture module captures the desktop image with the mouse through the system API, but the mouse is transparent So, the desktop image actually captured does not have a mouse.
  • the business system only captures the desktop image without the mouse through the API, encodes the desktop image, obtains the H264 code stream, and sends the H264 code stream to the agent management software terminal through the network device.
  • the agent management software terminal decodes the H264 code stream into a graphic format that the agent management software terminal can directly process, obtains the decoded image, and renders the decoded image to obtain the rendered image, and the rendered image and A local mouse corresponding to the agent management software terminal is sent to the display unit.
  • the agent management software terminal After obtaining the H264 code stream, the agent management software terminal decodes the H264 code stream into a graphic format that can be directly processed by the agent management software terminal, obtains the decoded image, and renders the decoded image to obtain a rendered image, and The rendered image is sent to the display unit and a local mouse corresponding to the agent management software terminal.
  • another embodiment of a method for improving the delay of operation of a KVM mouse includes:
  • the business system only captures the desktop image that does not contain the mouse through the API, encodes the desktop image, obtains the H264 code stream, and sends the H264 code stream to the agent management software terminal through the network device;
  • a mouse hidden module is included on the remote business system for replacing the mouse on the remote business system with a transparent image, so that the image capture module captures the desktop image with the mouse through the system API, but the mouse is transparent So, the desktop image actually captured does not have a mouse.
  • the business system only captures the desktop image without the mouse through the API, encodes the desktop image, obtains the H264 code stream, and sends the H264 code stream to the agent management software terminal through the network device.
  • the agent management software terminal decodes the H264 code stream into a graphic format that can be directly processed by the agent management software terminal, obtains the decoded image, and renders the decoded image to obtain the rendered image, and the rendered image and Sending a local mouse corresponding to the agent management software terminal to the display unit;
  • the agent management software terminal After obtaining the H264 code stream, the agent management software terminal decodes the H264 code stream into a graphic format that can be directly processed by the agent management software terminal, obtains the decoded image, and renders the decoded image to obtain a rendered image, and The rendered image is sent to the display unit and a local mouse corresponding to the agent management software terminal.
  • the agent management software terminal After the display unit displays the rendered image and the local mouse corresponding to the agent management software terminal, the agent management software terminal acquires an operation event of the keyboard and mouse, and sends the operation event to the service system through the network device;
  • the agent management software terminal After the display unit displays the rendered image and the local mouse corresponding to the agent management software terminal, the agent management software terminal acquires an operation event of the keyboard and mouse, and transmits the operation event to the service system through the network device.
  • the keyboard of the business system control service system performs an operation corresponding to the operation event.
  • the business system After obtaining the operation event of the keyboard and mouse, the business system controls the keyboard and mouse of the business system to perform operations corresponding to the operation events.
  • the service system encodes the desktop image through the FFmpeg open source library to obtain the H264 code stream, and the number of service systems is at least one.
  • an embodiment of a system for improving the delay of operation of a KVM mouse includes:
  • a service system 301 a service system 301, a network device 302, an agent management software terminal 303, and a display unit 304;
  • the service system 301 is in communication with the network device 302;
  • the agent management software terminal 303 is in communication connection with the network device 302;
  • the display unit 304 is communicatively connected to the agent management software terminal 303;
  • the service system 301 is configured to capture only the desktop image that does not contain the mouse through the API, encode the desktop image, obtain the H264 code stream, and send the H264 code stream to the agent management software terminal 303 through the network device 302;
  • the agent management software terminal 303 is configured to decode the H264 code stream into a graphic format that can be directly processed by the agent management software terminal, obtain a decoded image, and render the decoded image to obtain a rendered image, and then render the rendered image.
  • the local mouse corresponding to the agent management software terminal 303 is sent to the display unit 304.
  • the agent management software terminal 303 is further configured to: after the display unit 304 displays the rendered image and the local mouse corresponding to the agent management software terminal 303, acquire an operation event of the keyboard and mouse, and send the operation event to the business system through the network device 302. 301.
  • the service system 301 is also used to control the keyboard mouse of the business system 301 to perform operations corresponding to the operation events.
  • the business system 301 includes: a mouse hiding module 3011, an image capturing module 3012, a soft encoding module 3013, a first network sending module 3014, a keyboard mouse event response module 3015, and a first network receiving module 3016;
  • the image capture module 3012 is connected to the soft coding module 3013.
  • the first network sending module 3014 is connected to the soft encoding module 3013;
  • the keyboard mouse event response module 3015 is connected to the first network receiving module 3016.
  • the mouse hiding module 3011 is configured to replace the mouse of the business system 301 with a transparent image
  • the image capture module 3012 is configured to capture only the desktop image that does not contain the mouse through the API;
  • the soft coding module 3013 is configured to encode the desktop image to obtain an H264 code stream.
  • the first network sending module 3014 is configured to send the H264 code stream to the agent management software terminal 303;
  • the first network receiving module 3016 is configured to acquire an operation event of the keyboard and mouse sent by the agent management software terminal 303;
  • the keyboard and mouse event response module 3015 is configured to control the keyboard mouse of the business system 301 to perform operations corresponding to the operation events.
  • the agent management software terminal 303 includes: a graphics processing display module 3031, a soft decoding module 3032, a second network receiving module 3033, a second network sending module 3034, and a keyboard and mouse event capturing module 3035;
  • the second network receiving module 3033 is connected to the soft decoding module 3032.
  • the graphics processing display module 3031 and the soft decoding module 3032 are connected;
  • the second network sending module 3034 is connected to the keyboard mouse event capturing module 3035;
  • the second network receiving module 3033 is configured to obtain the H264 code stream.
  • the soft decoding module 3032 is configured to decode the H264 code stream into a graphic format that can be directly processed by the agent management software terminal, to obtain a decoded image;
  • the graphics processing display module 3031 is configured to render the decoded image to obtain a rendered image, and send the rendered image and the local mouse corresponding to the agent management software terminal 303 to the display unit 304;
  • the keyboard and mouse event capture module 3035 is configured to acquire an operation event to the keyboard and mouse;
  • the second network sending module 3034 is configured to send an operation event of the keyboard mouse to the service system 301.
  • Image capture module only the desktop image is captured by the system AP I, and the mouse is not captured;
  • Soft coding module use an open source library such as FFmpeg to encode the captured image into H264 code stream;
  • Network sending module sending the encoded H264 code stream and keyboard and mouse events
  • Network receiving module receiving H264 code stream and keyboard and mouse events
  • Soft decoding module using an open source library such as FFmpeg, decoding the H264 code stream into an image format that can be directly processed by the graphics processing display module;
  • graphics processing display module rendering the decoded image output to the display
  • keyboard and mouse event capture module capture the operation events of the keyboard and mouse
  • Keyboard and mouse event response module Perform corresponding operations according to keyboard and mouse operation events.
  • the image capture module captures the desktop image of the business system through the system API, but does not grab the mouse; the soft coding module encodes the captured image into the H264 code stream, and sends the module through the network, The code stream is sent to the agent management software.
  • the network receiving module receives the H264 code stream, and decodes the H264 code stream into a graphic format that can be directly processed by the graphic processing display module through the soft decoding module, and the graphic processing display module renders the image and outputs it to the display. .
  • the keyboard and mouse event capture module will capture the operation of the keyboard and mouse device by the operator, and send the module to the remote service system through the network sending module.
  • the network receiving module receives the above keyboard and mouse events, and controls the keyboard and mouse of the remote business system to perform corresponding operations through the keyboard and mouse event response module.
  • the image capture module does not grab the mouse when capturing the desktop image of the remote business system
  • the mouse displayed by the agent management software is the local mouse of the PC, so the operator does not feel the delay of the mouse operation; Furthermore, since the keyboard and mouse capture module has already operated the mouse The event is sent to the remote business system through the network, and responds and corresponding mouse operation in the keyboard and mouse response module of the remote business system. Therefore, in the eyes of the operator, it is like operating the mouse of the remote business system. .
  • the disclosed system, apparatus, and method may be implemented in other manners.
  • the device embodiments described above are merely illustrative.
  • the division of the unit is only a logical function division.
  • there may be another division manner for example, multiple units or components may be combined or Can be integrated into another system, or some features can be ignored or not executed.
  • the mutual coupling or direct coupling or communication connection shown or discussed may be an indirect coupling or communication connection through some interface, device or unit, and may be in an electrical, mechanical or other form.
  • the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.
  • each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.
  • the above integrated unit can be implemented in the form of hardware or in the form of a software functional unit.
  • the integrated unit if implemented in the form of a software functional unit and sold or used as a standalone product, may be stored in a computer readable storage medium.
  • the technical solution of the present invention which is essential or contributes to the prior art, or all or part of the technical solution, may be embodied in the form of a software product stored in a storage medium.
  • a number of instructions are included to cause a computer device (which may be a personal computer, server, or network device, etc.) to perform all or part of the steps of the methods described in various embodiments of the present invention.
  • the foregoing storage medium includes: a U disk, a mobile hard disk, and a read only memory (ROM, Read-Only Memory), random access memory (RAM), disk or optical disk, and other media that can store program code.

Landscapes

  • Engineering & Computer Science (AREA)
  • General Engineering & Computer Science (AREA)
  • Theoretical Computer Science (AREA)
  • Human Computer Interaction (AREA)
  • Physics & Mathematics (AREA)
  • General Physics & Mathematics (AREA)
  • User Interface Of Digital Computer (AREA)
  • Information Transfer Between Computers (AREA)

Abstract

一种改善KVM鼠标操作延时感的方法及系统，由于图像抓取模块（3012）在抓取远程业务系统（301）桌面图像的时候，没有将其鼠标抓取，所以坐席管理软件终端（303）显示的鼠标，是其PC的本地鼠标，因此操作人员感觉不到鼠标操作的延迟；再者，由于键盘鼠标事件捕获模块（3035）已经将鼠标操作的事件通过网络发送到了远程业务系统（301）端，并在远程业务系统（301）端的键盘鼠标事件响应模块（3015）中进行了响应和相应鼠标操作，在操作人员看来，就像是在操作远程业务系统（301）的鼠标一样，因此，上述方法及系统有效地改善了坐席管理系统中软件方案进行KVM鼠标控制时的延时感，提高了操作人员对鼠标控制的准确性，极大地提升了操作人员的工作效率和体验度。

Description

一种改善KVM鼠标操作延时感的方法及系统
本申请要求于2016年12月12日提交中国专利局、申请号为201611140387.6、发明名称为“一种改善KVM鼠标操作延时感的方法及系统”的中国专利申请的优先权，其全部内容通过引用结合在本申请中。
技术领域
本发明涉及改善鼠标操作延时领域，尤其涉及一种改善KVM鼠标操作延时感的方法及系统。
背景技术
坐席管理是指操作人员在工作区内通过一套键盘鼠标设备实现多套业务系统的控制。
当前坐席管理系统有硬件方案、硬编码软解码方案及软件方案，其中软件方案以其成本低廉、部署简单方便、升级维护容易、使用灵活以及功能丰富而占有一定的市场份额。
但是，当前坐席管理系统中的软件方案，由于图像的延迟会对鼠标的操作产生延时，在进行KVM鼠标控制时会存在比较严重的延时感，极大地影响了操作人员对鼠标控制的准确性，对操作人员的工作效率和体验度影响较大。
因此，提供一种有效地改善坐席管理系统中软件方案进行KVM鼠标控制时的延时感，提高操作人员对鼠标控制的准确性，极大地提升操作人员的工作效率和体验度的方法及装置是本领域技术人员需要解决的技术问题。
发明内容
本发明实施例提供了一种改善KVM鼠标操作延时感的方法及系统，有效地改善坐席管理系统中软件方案进行KVM鼠标控制时的延时感，提高操作人员对鼠标控制的准确性，极大地提升操作人员的工作效率和体验度。
本发明实施例提供了一种改善KVM鼠标操作延时感的方法，包括：
业务系统通过API只抓取不含有鼠标的桌面图像，对所述桌面图像进行编码，得到H264码流，并通过网络设备将所述H264码流发送给坐席管理软件终端；
所述坐席管理软件终端对所述H264码流进行解码成所述坐席管理软件终端能够直接处理的图形格式，得到解码后的图像，对所述解码后的图像进行渲染得到渲染后的图像，并将所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标发送给显示单元。
优选地，所述坐席管理软件终端对所述H264码流进行解码成所述坐席管理软件终端能够直接处理的图形格式，得到解码后的图像，对所述解码后的图像进行渲染得到渲染后的图像，并将所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标发送给显示单元之后还包括：
所述显示单元显示所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标后，所述坐席管理软件终端获取到键盘鼠标的操作事件，并通过网络设备将所述操作事件发送给所述业务系统。
优选地，所述显示单元显示所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标后，所述坐席管理软件终端获取到键盘鼠标的操作事件，并通过网络设备将所述操作事件发送给所述业务系统之后还包括：
所述业务系统控制所述业务系统的键盘鼠标进行与所述操作事件对应的操作。
优选地，所述业务系统通过FFmpeg开源库对所述桌面图像进行编码，得到H264码流。
优选地，所述业务系统的数量为至少一个。
优选地，本发明实施例还提供了一种改善KVM鼠标操作延时感的系统，其特征在于，包括：业务系统、网络设备、坐席管理软件终端和显示单元；
所述业务系统与所述网络设备通信连接；
所述坐席管理软件终端与所述网络设备通信连接；
所述显示单元与所述坐席管理软件终端通信连接；
其中，所述业务系统用于通过API只抓取不含有鼠标的桌面图像，对所述桌面图像进行编码，得到H264码流，并通过网络设备将所述H264码流发送给所述坐席管理软件终端；
所述坐席管理软件终端用于对所述H264码流进行解码成所述坐席管理软件终端能够直接处理的图形格式，得到解码后的图像，对所述解码后的 图像进行渲染得到渲染后的图像，并将所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标发送给显示单元。
优选地，所述坐席管理软件终端还用于在所述显示单元显示所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标后，获取到键盘鼠标的操作事件，并通过网络设备将所述操作事件发送给所述业务系统。
优选地，所述业务系统还用于控制所述业务系统的键盘鼠标进行与所述操作事件对应的操作。
优选地，所述业务系统包括：鼠标隐藏模块、图像抓取模块、软编码模块、第一网络发送模块、键盘鼠标事件响应模块和第一网络接收模块；
所述图像抓取模块和所述软编码模块连接；
所述第一网络发送模块和所述软编码模块连接；
所述键盘鼠标事件响应模块和所述第一网络接收模块连接；
其中，所述鼠标隐藏模块用于将所述业务系统的鼠标替换为透明图像；
所述图像抓取模块用于通过API只抓取不含有鼠标的桌面图像；
所述软编码模块用于对所述桌面图像进行编码，得到H264码流；
所述第一网络发送模块用于将所述H264码流发送给所述坐席管理软件终端；
所述第一网路接收模块用于获取到所述坐席管理软件终端发送的键盘鼠标的操作事件；
所述键盘鼠标事件响应模块用于控制所述业务系统的键盘鼠标进行与所述操作事件对应的操作。
优选地，所述坐席管理软件终端包括：图形处理显示模块、软解码模块、第二网络接收模块、第二网络发送模块和键盘鼠标事件捕获模块；
所述第二网络接收模块和所述软解码模块连接；
所述图形处理显示模块和所述软解码模块连接；
所述第二网络发送模块和所述键盘鼠标事件捕获模块连接；
其中，所述第二网络接收模块用于获取到所述H264码流；
所述软解码模块用于对所述H264码流进行解码成所述坐席管理软件终端能够直接处理的图形格式，得到解码后的图像；
所述图形处理显示模块用于对所述解码后的图像进行渲染得到渲染后的图像，并将所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标发送给显示单元；
所述键盘鼠标事件捕获模块用于获取到键盘鼠标的操作事件；
所述第二网络发送模块用于将键盘鼠标的操作事件发送给所述业务系统。
从以上技术方案可以看出，本发明实施例具有以下优点：
本发明实施例提供了一种改善KVM鼠标操作延时感的方法及系统，其中，该改善KVM鼠标操作延时感的方法包括：业务系统通过API只抓取不含有鼠标的桌面图像，对所述桌面图像进行编码，得到H264码流，并通过网络设备将所述H264码流发送给坐席管理软件终端；所述坐席管理软件终端对所述H264码流进行解码成所述坐席管理软件终端能够直接处理的图形格式，得到解码后的图像，对所述解码后的图像进行渲染得到渲染后的图像，并将所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标发送给显示单元。在本发明实施例中，由于图像抓取模块在抓取远程业务系统桌面图像的时候，没有将其鼠标抓取，所以坐席管理软件端显示的鼠标，是其PC的本地鼠标，因此操作人员感觉不到鼠标操作的延迟；再者，由于键盘鼠标捕获模块已经将鼠标操作的事件通过网络发送到了远程业务系统端，并在远程业务系统端的键盘鼠标响应模块中进行了响应和相应鼠标操作，在操作人员看来，就像是在操作远程业务系统的鼠标一样，因此，本发明实施例有效地改善坐席管理系统中软件方案进行KVM鼠标控制时的延时感，提高操作人员对鼠标控制的准确性，极大地提升操作人员的工作效率和体验度。
附图说明
为了更清楚地说明本发明实施例或现有技术中的技术方案，下面将对实施例或现有技术描述中所需要使用的附图作简单地介绍，显而易见地，下面描述中的附图仅仅是本发明的一些实施例，对于本领域普通技术人员来讲，在不付出创造性劳动性的前提下，还可以根据这些附图获得其它的附图。
图1为本发明实施例提供的一种改善KVM鼠标操作延时感的方法的流程示意图；
图2为本发明实施例提供的一种改善KVM鼠标操作延时感的方法的另一流程示意图；
图3为本发明实施例提供的一种改善KVM鼠标操作延时感的系统的结构示意图；
图4为本发明实施例提供的一种改善KVM鼠标操作延时感的系统的应用实施例示意图。
具体实施方式
本发明实施例提供了一种改善KVM鼠标操作延时感的方法及系统，有效地改善坐席管理系统中软件方案进行KVM鼠标控制时的延时感，提高操作人员对鼠标控制的准确性，极大地提升操作人员的工作效率和体验度。
为使得本发明的发明目的、特征、优点能够更加的明显和易懂，下面将结合本发明实施例中的附图，对本发明实施例中的技术方案进行清楚、完整地描述，显然，下面所描述的实施例仅仅是本发明一部分实施例，而非全部的实施例。基于本发明中的实施例，本领域普通技术人员在没有做出创造性劳动前提下所获得的所有其它实施例，都属于本发明保护的范围。
请参阅图1，本发明实施例提供的一种改善KVM鼠标操作延时感的方法的一个实施例，包括：
101、业务系统通过API只抓取不含有鼠标的桌面图像，对桌面图像进行编码，得到H264码流，并通过网络设备将H264码流发送给坐席管理软件终端；
在远程业务系统上包含鼠标隐藏模块，用于将远程业务系统上的鼠标替换为透明图像，这样图像抓取模块通过系统API即使抓取到的是带有鼠标的桌面图像，但由于鼠标是透明的，所以实际上抓取到的桌面图像也不带鼠标。
然后，业务系统通过API只抓取不含有鼠标的桌面图像，对桌面图像进行编码，得到H264码流，并通过网络设备将H264码流发送给坐席管理软件终端。
102、坐席管理软件终端对H264码流进行解码成坐席管理软件终端能够直接处理的图形格式，得到解码后的图像，对解码后的图像进行渲染得到渲染后的图像，并将渲染后的图像和与坐席管理软件终端对应的本地鼠标发送给显示单元。
获取到H264码流后，坐席管理软件终端对H264码流进行解码成坐席管理软件终端能够直接处理的图形格式，得到解码后的图像，对解码后的图像进行渲染得到渲染后的图像，并将渲染后的图像和与坐席管理软件终端对应的本地鼠标发送给显示单元。
请参阅图2，本发明实施例提供的一种改善KVM鼠标操作延时感的方法的另一个实施例，包括：
201、业务系统通过API只抓取不含有鼠标的桌面图像，对桌面图像进行编码，得到H264码流，并通过网络设备将H264码流发送给坐席管理软件终端；
在远程业务系统上包含鼠标隐藏模块，用于将远程业务系统上的鼠标替换为透明图像，这样图像抓取模块通过系统API即使抓取到的是带有鼠标的桌面图像，但由于鼠标是透明的，所以实际上抓取到的桌面图像也不带鼠标。
然后，业务系统通过API只抓取不含有鼠标的桌面图像，对桌面图像进行编码，得到H264码流，并通过网络设备将H264码流发送给坐席管理软件终端。
202、坐席管理软件终端对H264码流进行解码成坐席管理软件终端能够直接处理的图形格式，得到解码后的图像，对解码后的图像进行渲染得到渲染后的图像，并将渲染后的图像和与坐席管理软件终端对应的本地鼠标发送给显示单元；
获取到H264码流后，坐席管理软件终端对H264码流进行解码成坐席管理软件终端能够直接处理的图形格式，得到解码后的图像，对解码后的图像进行渲染得到渲染后的图像，并将渲染后的图像和与坐席管理软件终端对应的本地鼠标发送给显示单元。
203、显示单元显示渲染后的图像和与坐席管理软件终端对应的本地鼠标后，坐席管理软件终端获取到键盘鼠标的操作事件，并通过网络设备将操作事件发送给业务系统；
显示单元显示渲染后的图像和与坐席管理软件终端对应的本地鼠标后，坐席管理软件终端获取到键盘鼠标的操作事件，并通过网络设备将操作事件发送给业务系统。
204、业务系统控制业务系统的键盘鼠标进行与操作事件对应的操作。
获取到键盘鼠标的操作事件后，业务系统控制业务系统的键盘鼠标进行与操作事件对应的操作。
在本实施例中，业务系统通过FFmpeg开源库对桌面图像进行编码，得到H264码流，且业务系统的数量为至少一个。
请参阅图3，本发明实施例提供的一种改善KVM鼠标操作延时感的系统的一个实施例，包括：
业务系统301、网络设备302、坐席管理软件终端303和显示单元304；
业务系统301与网络设备302通信连接；
坐席管理软件终端303与网络设备302通信连接；
显示单元304与坐席管理软件终端303通信连接；
其中，业务系统301用于通过API只抓取不含有鼠标的桌面图像，对桌面图像进行编码，得到H264码流，并通过网络设备302将H264码流发送给坐席管理软件终端303；
坐席管理软件终端303用于对H264码流进行解码成坐席管理软件终端能够直接处理的图形格式，得到解码后的图像，对解码后的图像进行渲染得到渲染后的图像，并将渲染后的图像和与坐席管理软件终端303对应的本地鼠标发送给显示单元304。
坐席管理软件终端303还用于在显示单元304显示渲染后的图像和与坐席管理软件终端303对应的本地鼠标后，获取到键盘鼠标的操作事件，并通过网络设备302将操作事件发送给业务系统301。
业务系统301还用于控制业务系统301的键盘鼠标进行与操作事件对应的操作。
业务系统301包括：鼠标隐藏模块3011、图像抓取模块3012、软编码模块3013、第一网络发送模块3014、键盘鼠标事件响应模块3015和第一网络接收模块3016；
图像抓取模块3012和软编码模块3013连接；
第一网络发送模块3014和软编码模块3013连接；
键盘鼠标事件响应模块3015和第一网络接收模块3016连接；
其中，鼠标隐藏模块3011用于将业务系统301的鼠标替换为透明图像；
图像抓取模块3012用于通过API只抓取不含有鼠标的桌面图像；
软编码模块3013用于对桌面图像进行编码，得到H264码流；
第一网络发送模块3014用于将H264码流发送给坐席管理软件终端303；
第一网路接收模块3016用于获取到坐席管理软件终端303发送的键盘鼠标的操作事件；
键盘鼠标事件响应模块3015用于控制业务系统301的键盘鼠标进行与操作事件对应的操作。
坐席管理软件终端303包括：图形处理显示模块3031、软解码模块3032、第二网络接收模块3033、第二网络发送模块3034和键盘鼠标事件捕获模块3035；
第二网络接收模块3033和软解码模块3032连接；
图形处理显示模块3031和软解码模块3032连接；
第二网络发送模块3034和键盘鼠标事件捕获模块3035连接；
其中，第二网络接收模块3033用于获取到H264码流；
软解码模块3032用于对H264码流进行解码成坐席管理软件终端能够直接处理的图形格式，得到解码后的图像；
图形处理显示模块3031用于对解码后的图像进行渲染得到渲染后的图像，并将渲染后的图像和与坐席管理软件终端303对应的本地鼠标发送给显示单元304；
键盘鼠标事件捕获模块3035用于获取到键盘鼠标的操作事件；
第二网络发送模块3034用于将键盘鼠标的操作事件发送给业务系统301。
上面是对一种改善KVM鼠标操作延时感的系统的结构和连接方式进行的详细说明，为便于理解，下面将以一具体应用场景对一种改善KVM鼠标操作延时感的系统的应用进行说明，请参阅图4，应用例包括：
(1)图像抓取模块：通过系统AP I只抓取桌面图像，不抓取鼠标；
(2)软编码模块：使用FFmpeg等开源库，将抓取到的图像，编码成H264码流；
(3)网络发送模块：发送编码完成的H264码流及键盘鼠标事件；
(4)网络接收模块：接收H264码流及键盘鼠标事件；
(5)软解码模块：使用FFmpeg等开源库，将H264码流解码为图形处理显示模块可直接处理的图像格式；
(6)图形处理显示模块：将解码后的图像渲染输出到显示器显示；
(7)键盘鼠标事件捕获模块：捕获键盘鼠标的操作事件；
(8)键盘鼠标事件响应模块：根据键盘鼠标操作事件进行相应的操作。
在远程业务系统上，图像抓取模块通过系统API抓取到业务系统的桌面图像，但是不抓取鼠标；软编码模块将抓取到的图像编码为H264码流，并通过网络发送模块，将该码流发送给坐席管理软件端。
在坐席管理软件端上，网络接收模块接收H264码流，并通过软解码模块将H264码流解码成图形处理显示模块能够直接处理的图形格式，图形处理显示模块对图像进行渲染后输出到显示器显示。
同时，坐席管理软件端上，键盘鼠标事件捕获模块将捕获到操作人员对键盘鼠标设备的操作，并通过网络发送模块，将这些事件发送到远程业务系统端。
远程业务系统上，网络接收模块接收到上述键盘鼠标事件，通过键盘鼠标事件响应模块，控制远程业务系统的键盘鼠标进行相应的操作。
由于图像抓取模块在抓取远程业务系统桌面图像的时候，没有将其鼠标抓取，所以坐席管理软件端显示的鼠标，是其PC的本地鼠标，因此操作人员感觉不到鼠标操作的延迟；再者，由于键盘鼠标捕获模块已经将鼠标操 作的事件通过网络发送到了远程业务系统端，并在远程业务系统端的键盘鼠标响应模块中进行了响应和相应鼠标操作，因此，在操作人员看来，就像是在操作远程业务系统的鼠标一样。
所属领域的技术人员可以清楚地了解到，为描述的方便和简洁，上述描述的系统，装置和单元的具体工作过程，可以参考前述方法实施例中的对应过程，在此不再赘述。
在本申请所提供的几个实施例中，应该理解到，所揭露的系统，装置和方法，可以通过其它的方式实现。例如，以上所描述的装置实施例仅仅是示意性的，例如，所述单元的划分，仅仅为一种逻辑功能划分，实际实现时可以有另外的划分方式，例如多个单元或组件可以结合或者可以集成到另一个系统，或一些特征可以忽略，或不执行。另一点，所显示或讨论的相互之间的耦合或直接耦合或通信连接可以是通过一些接口，装置或单元的间接耦合或通信连接，可以是电性，机械或其它的形式。
所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。
另外，在本发明各个实施例中的各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。上述集成的单元既可以采用硬件的形式实现，也可以采用软件功能单元的形式实现。
所述集成的单元如果以软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。基于这样的理解，本发明的技术方案本质上或者说对现有技术做出贡献的部分或者该技术方案的全部或部分可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质中，包括若干指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)执行本发明各个实施例所述方法的全部或部分步骤。而前述的存储介质包括：U盘、移动硬盘、只读存储器(ROM， Read-Only Memory)、随机存取存储器(RAM，Random Access Memory)、磁碟或者光盘等各种可以存储程序代码的介质。
以上所述，以上实施例仅用以说明本发明的技术方案，而非对其限制；尽管参照前述实施例对本发明进行了详细的说明，本领域的普通技术人员应当理解：其依然可以对前述各实施例所记载的技术方案进行修改，或者对其中部分技术特征进行等同替换；而这些修改或者替换，并不使相应技术方案的本质脱离本发明各实施例技术方案的精神和范围。

Claims (10)

  1. 一种改善KVM鼠标操作延时感的方法，其特征在于，包括：
    业务系统通过API只抓取不含有鼠标的桌面图像，对所述桌面图像进行编码，得到H264码流，并通过网络设备将所述H264码流发送给坐席管理软件终端；
    所述坐席管理软件终端对所述H264码流进行解码成所述坐席管理软件终端能够直接处理的图形格式，得到解码后的图像，对所述解码后的图像进行渲染得到渲染后的图像，并将所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标发送给显示单元。
  2. 根据权利要求1所述的改善KVM鼠标操作延时感的方法，其特征在于，所述坐席管理软件终端对所述H264码流进行解码成所述坐席管理软件终端能够直接处理的图形格式，得到解码后的图像，对所述解码后的图像进行渲染得到渲染后的图像，并将所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标发送给显示单元之后还包括：
    所述显示单元显示所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标后，所述坐席管理软件终端获取到键盘鼠标的操作事件，并通过网络设备将所述操作事件发送给所述业务系统。
  3. 根据权利要求2所述的改善KVM鼠标操作延时感的方法，其特征在于，所述显示单元显示所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标后，所述坐席管理软件终端获取到键盘鼠标的操作事件，并通过网络设备将所述操作事件发送给所述业务系统之后还包括：
    所述业务系统控制所述业务系统的键盘鼠标进行与所述操作事件对应的操作。
  4. 根据权利要求1所述的改善KVM鼠标操作延时感的方法，其特征在于，所述业务系统通过FFmpeg开源库对所述桌面图像进行编码，得到H264码流。
  5. 根据权利要求1所述的改善KVM鼠标操作延时感的方法，其特征在 于，所述业务系统的数量为至少一个。
  6. 一种改善KVM鼠标操作延时感的系统，其特征在于，包括：业务系统、网络设备、坐席管理软件终端和显示单元；
    所述业务系统与所述网络设备通信连接；
    所述坐席管理软件终端与所述网络设备通信连接；
    所述显示单元与所述坐席管理软件终端通信连接；
    其中，所述业务系统用于通过API只抓取不含有鼠标的桌面图像，对所述桌面图像进行编码，得到H264码流，并通过网络设备将所述H264码流发送给所述坐席管理软件终端；
    所述坐席管理软件终端用于对所述H264码流进行解码成所述坐席管理软件终端能够直接处理的图形格式，得到解码后的图像，对所述解码后的图像进行渲染得到渲染后的图像，并将所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标发送给显示单元。
  7. 根据权利要求6所述的改善KVM鼠标操作延时感的系统，其特征在于，所述坐席管理软件终端还用于在所述显示单元显示所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标后，获取到键盘鼠标的操作事件，并通过网络设备将所述操作事件发送给所述业务系统。
  8. 根据权利要求7所述的改善KVM鼠标操作延时感的系统，其特征在于，所述业务系统还用于控制所述业务系统的键盘鼠标进行与所述操作事件对应的操作。
  9. 根据权利要求8所述的改善KVM鼠标操作延时感的系统，其特征在于，所述业务系统包括：鼠标隐藏模块、图像抓取模块、软编码模块、第一网络发送模块、键盘鼠标事件响应模块和第一网络接收模块；
    所述图像抓取模块和所述软编码模块连接；
    所述第一网络发送模块和所述软编码模块连接；
    所述键盘鼠标事件响应模块和所述第一网络接收模块连接；
    其中，所述鼠标隐藏模块用于将所述业务系统的鼠标替换为透明图像；
    所述图像抓取模块用于通过API只抓取不含有鼠标的桌面图像；
    所述软编码模块用于对所述桌面图像进行编码，得到H264码流；
    所述第一网络发送模块用于将所述H264码流发送给所述坐席管理软件终端；
    所述第一网路接收模块用于获取到所述坐席管理软件终端发送的键盘鼠标的操作事件；
    所述键盘鼠标事件响应模块用于控制所述业务系统的键盘鼠标进行与所述操作事件对应的操作。
  10. 根据权利要求9所述的改善KVM鼠标操作延时感的系统，其特征在于，所述坐席管理软件终端包括：图形处理显示模块、软解码模块、第二网络接收模块、第二网络发送模块和键盘鼠标事件捕获模块；
    所述第二网络接收模块和所述软解码模块连接；
    所述图形处理显示模块和所述软解码模块连接；
    所述第二网络发送模块和所述键盘鼠标事件捕获模块连接；
    其中，所述第二网络接收模块用于获取到所述H264码流；
    所述软解码模块用于对所述H264码流进行解码成所述坐席管理软件终端能够直接处理的图形格式，得到解码后的图像；
    所述图形处理显示模块用于对所述解码后的图像进行渲染得到渲染后的图像，并将所述渲染后的图像和与所述坐席管理软件终端对应的本地鼠标发送给显示单元；
    所述键盘鼠标事件捕获模块用于获取到键盘鼠标的操作事件；
    所述第二网络发送模块用于将键盘鼠标的操作事件发送给所述业务系统。
PCT/CN2017/090331 2016-12-12 2017-06-27 一种改善kvm鼠标操作延时感的方法及系统 WO2018107717A1 (zh)

Applications Claiming Priority (2)

Application Number Priority Date Filing Date Title
CN201611140387.6 2016-12-12
CN201611140387.6A CN106598295A (zh) 2016-12-12 2016-12-12 一种改善kvm鼠标操作延时感的方法及系统

Publications (1)

Publication Number Publication Date
WO2018107717A1 true WO2018107717A1 (zh) 2018-06-21

Family

ID=58597578

Family Applications (1)

Application Number Title Priority Date Filing Date
PCT/CN2017/090331 WO2018107717A1 (zh) 2016-12-12 2017-06-27 一种改善kvm鼠标操作延时感的方法及系统

Country Status (2)

Country Link
CN (1) CN106598295A (zh)
WO (1) WO2018107717A1 (zh)

Cited By (2)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110427116A (zh) * 2019-06-27 2019-11-08 深圳市拔超科技有限公司 一种降低kvm系统鼠标延迟的方法及kvm系统
CN112153437A (zh) * 2020-09-08 2020-12-29 深圳市创维群欣安防科技股份有限公司 一种坐席设备的控制方法、终端及存储介质

Families Citing this family (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN106598295A (zh) * 2016-12-12 2017-04-26 广东威创视讯科技股份有限公司 一种改善kvm鼠标操作延时感的方法及系统
CN107562325B (zh) * 2017-09-21 2020-11-13 深信服科技股份有限公司 一种虚拟机中自带光标软件的光标加速方法及系统
CN111475311A (zh) * 2019-07-15 2020-07-31 广州湖森电子科技有限公司 协作系统、协作控制方法及协作控制装置
CN111479023B (zh) * 2019-07-15 2020-12-22 广州湖森电子科技有限公司 坐席通话处理方法、坐席协作控制系统及装置
CN111694442B (zh) * 2020-06-16 2023-10-20 深圳市创凯智能股份有限公司 一种降低分布式kvm系统鼠标延时的方法
CN115543714B (zh) * 2022-12-02 2023-04-07 北京志翔科技股份有限公司 远程桌面延迟检测方法、装置、电子设备和系统

Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH07334661A (ja) * 1994-06-14 1995-12-22 Nec Corp 香盤データ作成方式
CN101447998A (zh) * 2008-12-25 2009-06-03 广东威创视讯科技股份有限公司 桌面共享方法及系统
CN101931713A (zh) * 2010-08-06 2010-12-29 中兴通讯股份有限公司 虚拟坐席系统及方法
CN102855867A (zh) * 2011-06-29 2013-01-02 宁波Gqy视讯股份有限公司 远程大分辨率显示系统的同步控制方法
CN104469287A (zh) * 2014-11-19 2015-03-25 中电长城(长沙)信息技术有限公司 一种用于远程vtm的虚拟坐席系统及其实现方法
CN106598295A (zh) * 2016-12-12 2017-04-26 广东威创视讯科技股份有限公司 一种改善kvm鼠标操作延时感的方法及系统

Patent Citations (6)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
JPH07334661A (ja) * 1994-06-14 1995-12-22 Nec Corp 香盤データ作成方式
CN101447998A (zh) * 2008-12-25 2009-06-03 广东威创视讯科技股份有限公司 桌面共享方法及系统
CN101931713A (zh) * 2010-08-06 2010-12-29 中兴通讯股份有限公司 虚拟坐席系统及方法
CN102855867A (zh) * 2011-06-29 2013-01-02 宁波Gqy视讯股份有限公司 远程大分辨率显示系统的同步控制方法
CN104469287A (zh) * 2014-11-19 2015-03-25 中电长城(长沙)信息技术有限公司 一种用于远程vtm的虚拟坐席系统及其实现方法
CN106598295A (zh) * 2016-12-12 2017-04-26 广东威创视讯科技股份有限公司 一种改善kvm鼠标操作延时感的方法及系统

Cited By (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN110427116A (zh) * 2019-06-27 2019-11-08 深圳市拔超科技有限公司 一种降低kvm系统鼠标延迟的方法及kvm系统
CN110427116B (zh) * 2019-06-27 2023-03-28 深圳市拔超科技股份有限公司 一种降低kvm系统鼠标延迟的方法及kvm系统
CN112153437A (zh) * 2020-09-08 2020-12-29 深圳市创维群欣安防科技股份有限公司 一种坐席设备的控制方法、终端及存储介质

Also Published As

Publication number Publication date
CN106598295A (zh) 2017-04-26

Similar Documents

Publication Publication Date Title
WO2018107717A1 (zh) 一种改善kvm鼠标操作延时感的方法及系统
US10419618B2 (en) Information processing apparatus having whiteboard and video conferencing functions
US10397627B2 (en) Desktop-cloud-based media control method and device
AU2013338197B2 (en) Performance enhancement in virtual desktop infrastructure (VDI)
KR101629072B1 (ko) 전자 장치들과 원격 디스플레이들 간의 제스처 가시화 및 공유
AU2014403138B2 (en) Terminal, server, and terminal control method
CN109002269B (zh) 一种单键鼠控制多终端的方法、客户端及系统
TW201334535A (zh) 在視訊會議中協同操作分享內容的方法、視訊會議系統以及電腦程式產品
EP2961158A1 (en) Method and device for displaying conference material in video conference
JP2010055600A (ja) サーバ装置
WO2018107715A1 (zh) 一种降低坐席管理系统成本的方法及系统
JPWO2013128623A1 (ja) 画像送信方法、プログラム、及び装置
WO2013075477A1 (zh) 一种远程输入文字的方法及系统
KR101410837B1 (ko) 비디오 메모리의 모니터링을 이용한 영상 처리 장치
CN105743949A (zh) 一种两个设备间的双屏同步的方法
CN106210665B (zh) 一种基于视频采集的远程主机控制方法及系统
CN107870752B (zh) 终端窗口上墙方法、终端、电视墙及系统
CN110798700B (zh) 视频处理方法、视频处理装置、存储介质与电子设备
CN111107316B (zh) 图像显示方法、设备及系统
CN110427116B (zh) 一种降低kvm系统鼠标延迟的方法及kvm系统
CN116192923A (zh) 一种远程桌面控制方法及系统
CN112491973A (zh) 设备控制方法及装置、非易失性存储介质
JP2018534648A (ja) グラフィカルコマンドトークンの修正
EP3657779A1 (en) Auxiliary stream transmission method based on video conference system
US11748915B2 (en) VR image compression transmission method and system

Legal Events

Date Code Title Description
121 Ep: the epo has been informed by wipo that ep was designated in this application

Ref document number: 17881107

Country of ref document: EP

Kind code of ref document: A1

NENP Non-entry into the national phase

Ref country code: DE

32PN Ep: public notification in the ep bulletin as address of the adressee cannot be established

Free format text: NOTING OF LOSS OF RIGHTS PURSUANT TO RULE 112(1) EPC (EPO FORM 1205 DATED 18/11/2019)

122 Ep: pct application non-entry in european phase

Ref document number: 17881107

Country of ref document: EP

Kind code of ref document: A1