WO2018023619A1 - Information indication method for use upon pushing of customer record, and storage device - Google Patents

Information indication method for use upon pushing of customer record, and storage device Download PDF

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Publication number
WO2018023619A1
WO2018023619A1 PCT/CN2016/093370 CN2016093370W WO2018023619A1 WO 2018023619 A1 WO2018023619 A1 WO 2018023619A1 CN 2016093370 W CN2016093370 W CN 2016093370W WO 2018023619 A1 WO2018023619 A1 WO 2018023619A1
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customer
specific
hotel
unit
folder
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PCT/CN2016/093370
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French (fr)
Chinese (zh)
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汤隆初
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汤隆初
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Priority to PCT/CN2016/093370 priority Critical patent/WO2018023619A1/en
Publication of WO2018023619A1 publication Critical patent/WO2018023619A1/en

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    • G—PHYSICS
    • G06—COMPUTING; CALCULATING OR COUNTING
    • G06Q—INFORMATION AND COMMUNICATION TECHNOLOGY [ICT] SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES; SYSTEMS OR METHODS SPECIALLY ADAPTED FOR ADMINISTRATIVE, COMMERCIAL, FINANCIAL, MANAGERIAL OR SUPERVISORY PURPOSES, NOT OTHERWISE PROVIDED FOR
    • G06Q50/00—Information and communication technology [ICT] specially adapted for implementation of business processes of specific business sectors, e.g. utilities or tourism
    • G06Q50/10—Services
    • G06Q50/12—Hotels or restaurants

Definitions

  • the present invention belongs to the field of the Internet, and in particular, to an information prompting method and a recording apparatus for pushing a customer record.
  • the embodiment of the invention provides a method for prompting information when recommending pushing a customer record.
  • the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs. At the same time, it protects the interests of patent (application) right holders.
  • the present invention is implemented in such a manner that a method for prompting information when pushing a customer record includes the following steps:
  • the embodiment of the invention further provides a recording device, comprising:
  • a filing unit a recording unit, a display unit, and a patent information pushing unit, wherein:
  • a filing unit for establishing a folder matching a specific customer ID when a specific user first opens a room at the hotel
  • a recording unit the input end of which is connected to the output end of the filing unit, and is used for recording a customer demand input by the hotel side in the file folder matched with the specific customer ID card;
  • a display unit whose input end is connected to the output end of the recording unit, and is used to display a customer requirement in a folder corresponding to the ID card of the specific customer when the specific customer re-registers the open house;
  • the patent information pushing unit has an input end connected to an output end of the display unit for pushing patent information to the user.
  • the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs. And at the same time protect the interests of the patent (application) right holder.
  • FIG. 1 is a schematic flowchart of a method for prompting information when recommending a push customer record according to an embodiment of the present invention
  • FIG. 2 is a schematic structural diagram of a recording apparatus according to an embodiment of the present invention.
  • figure 1 It is a schematic flowchart of a method for prompting information recommendation when pushing a customer record provided by the embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
  • step S101 when a specific user opens a room for the first time, a folder matching the specific customer ID is established.
  • a folder matching the specific customer ID is established, such as creating a folder according to the customer's ID number, or establishing information according to the customer's name and birthplace.
  • the folder is designed to make it easy to find the corresponding customer information in the first time when looking for records.
  • step S102 in the folder matching the specific customer ID, the customer demand input by the hotel side is recorded.
  • the hotel records the customer's occupancy requirements, special preferences, etc., such as living in a high-rise, to live in a high-end suite, etc., and depositing the corresponding previously established file. In the folder.
  • step S103 when the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed. At the same time, push patent information to users.
  • the ID card can read and display the previous in-store records in the corresponding folder and the customer's occupancy requirements, special preferences, etc., the hotel can make the room recommendation to the customer at the first time. Or provide check-in details and give users a better experience.
  • the patent information includes, but is not limited to, the state of patent application of the technology, the patent application of the technology / Information on the right holder, the patent application number of the technology, the patent application date, and the like.
  • the patent information is editable, and can be dynamically pushed to the user according to the authorization of the patent application: the patent is being applied for, the patent authorization has been obtained, and the like.
  • the patent information is editable and can be based on patent application rights / The transfer of patent rights, dynamically pushed to the user: the current relevant rights holder of the patent.
  • the pushing manner of the patent information may adopt a small frame display, a voice display, and the like, so that the user can perceive the push mode.
  • the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs. And at the same time protect the interests of the patent (application) right holder.
  • FIG. 2 is a schematic structural diagram of a recording apparatus according to an embodiment of the present invention, where the system includes:
  • the filing unit 21 is configured to establish a file folder matching the specific customer ID when the specific user opens the room for the first time;
  • Recording unit 22 The input end is connected to the output end of the filing unit, and is used to record the customer demand input by the hotel side in the file folder matching the specific customer ID card;
  • Display unit 23 The input end is connected to the output end of the recording unit, and is used to display the customer requirement in the file folder corresponding to the specific customer's ID card when the specific customer re-registers the open house;
  • the patent information pushing unit 24 has an input end connected to the output end of the display unit for pushing patent information to the user.
  • the working principle is: the filing unit 21, when a specific user opens the room for the first time, establishes a folder matching the specific customer ID; the recording unit 22 recording the customer demand input by the hotel side in the folder matching the specific customer ID; display unit 23 When the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed; the patent information push unit 24 pushes the patent information to the user.
  • the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs. And at the same time protect the interests of the patent (application) right holder.

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  • Tourism & Hospitality (AREA)
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Abstract

The invention relates to the field of the Internet. Provided are an information indication method for use upon pushing of a customer record and a storage device. The method comprises: when a specific customer checks in to a hotel for the first time, creating a folder matching an identification card of the specific customer; storing, in the folder matching the identification card of the specific customer, customer requirements inputted by the hotel; and when the specific customer books a room at the hotel again, displaying the customer requirements in the folder corresponding to the identification card of the specific customer, and simultaneously pushing patent information to a user. In the invention, all requirements of a customer are stored, such that when the customer patronizes the hotel again, the preferences of the customer are ascertained clearly, thereby enabling a hotel to provide a more customized service to the customer according to the previous requirements of the customer, and protecting the rights of the patentee (applicant).

Description

一种推送客户记录时的信息提示方法以及记录装置  Information prompting method and recording device when pushing customer record 技术领域Technical field
本发明属于互联网领域，尤其是涉及 一种推送客户记录时的信息提示方法以及记录装置 。  The present invention belongs to the field of the Internet, and in particular, to an information prompting method and a recording apparatus for pushing a customer record.
背景技术Background technique
知识产权在现在的产品和服务中越来越重要，其中主要包括著作权（版权）、商标权和专利权，这三种权利都能为权利人带来巨大的经济价值。 Intellectual property is becoming more and more important in current products and services, including copyright (copyright), trademark and patent rights, all of which can bring enormous economic value to rights holders.
但与著作权、商标权不同的是，专利权的权利归属比较难以为用户所认识和辨别。比如：一个培训教材或者一部电影里面，会明确的将'版权归特定人所有'的字样告知给用户；商标也以其显著的字或图的特征，在与其他标样区别的同时，也代表着商标权人以及商标权人生产的相关产品。但专利则不然，除了如'滑动解锁'等有限几个专利外，用户很难看到某一专利就知道该专利的申请/权利人。 However, unlike copyright and trademark rights, the ownership of patent rights is more difficult to recognize and discern. For example, in a training material or a movie, the words “copyright belongs to a specific person” will be clearly notified to the user; the trademark is also distinguished from other standards by its distinctive words or figures. Represents the related products produced by the trademark owner and the trademark owner. However, patents are not. Apart from a limited number of patents such as 'sliding and unlocking', it is difficult for a user to see a patent and know the application/right holder of the patent.
这种情况所带来的严重后果是： The serious consequences of this situation are:
1 、专利权的保护难度大，一项好的技术出来后，马上就被复制； 1. The protection of patent rights is difficult. Once a good technology comes out, it will be copied immediately;
2 、专利权/申请人通过专利彰显自己的产品特色的效果差，因为用户也分不清楚某一技术与专利权/申请人的联系。 2 The patent/applicant's effect of showing its own product features through patents is poor, because the user is also unclear about the connection between a certain technology and the patent/applicant.
综上，为充分保护本人的另外一个专利申请（名为《 一种酒店客户需求记录方法以及记录装置 》 ），让该本人的专利申请价值最大化， 特提出一个解决办法。 In summary, in order to fully protect my other patent application (named "a hotel customer demand record method and recording device" ), to maximize the value of the patent application, and propose a solution.
技术问题technical problem
本发明实施例提供了一种推荐推送客户记录时的信息提示方法 ， 该发明通过记录下客户提出的所有需求，从而能在客户再次消费时，能清楚知悉客户的喜好，从而方便酒店能够根据客户之前的需求，更好的迎合客户， 并同时保护专利（申请）权人的利益。  The embodiment of the invention provides a method for prompting information when recommending pushing a customer record. By recording all the demands put forward by the customer, the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs. At the same time, it protects the interests of patent (application) right holders.
技术解决方案Technical solution
本发明是这样实现的：一种推荐推送客户记录时的信息提示方法，包括以下步骤： The present invention is implemented in such a manner that a method for prompting information when pushing a customer record includes the following steps:
当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹； When a specific user opens a room for the first time, a folder is created that matches a specific customer ID;
在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求； Recording the customer demand input by the hotel side in the file folder matching the specific customer ID card;
当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求 ，同时向用户推送专利信息 。 When the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed. At the same time, push patent information to users.
本发明实施例还提供了一种 记录装置 ，包括： The embodiment of the invention further provides a recording device, comprising:
建档单元，记录单元，显示单元，专利信息推送单元，其中 : A filing unit, a recording unit, a display unit, and a patent information pushing unit, wherein:
建档单元，用于当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹； a filing unit for establishing a folder matching a specific customer ID when a specific user first opens a room at the hotel;
记录单元，其输入端与所述建档单元的输出端连接，用于在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求； a recording unit, the input end of which is connected to the output end of the filing unit, and is used for recording a customer demand input by the hotel side in the file folder matched with the specific customer ID card;
显示单元，其输入端与所述记录单元的输出端连接，用于当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求； a display unit, whose input end is connected to the output end of the recording unit, and is used to display a customer requirement in a folder corresponding to the ID card of the specific customer when the specific customer re-registers the open house;
专利信息推送单元，其输入端与所述显示单元的输出端连接，用于 向用户推送专利信息 。 The patent information pushing unit has an input end connected to an output end of the display unit for pushing patent information to the user.
有益效果Beneficial effect
该发明通过记录下客户提出的所有需求，从而能在客户再次消费时，能清楚知悉客户的喜好，从而方便酒店能够根据客户之前的需求，更好的迎合客户 ，并同时保护专利（申请）权人的利益。 By recording all the requirements put forward by the customer, the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs. And at the same time protect the interests of the patent (application) right holder.
附图说明DRAWINGS
图 1 是本发明实施例提供的一种推荐推送客户记录时的信息提示方法 的流程示意图 ； FIG. 1 is a schematic flowchart of a method for prompting information when recommending a push customer record according to an embodiment of the present invention;
图 2 是本发明实施例提供的 一种 记录装置的结构示意图。 FIG. 2 is a schematic structural diagram of a recording apparatus according to an embodiment of the present invention.
本发明的实施方式Embodiments of the invention
为了使本发明的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本发明进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。 The present invention will be further described in detail below with reference to the accompanying drawings and embodiments. It is understood that the specific embodiments described herein are merely illustrative of the invention and are not intended to limit the invention.
图 1 是发明实施例提供的一种推荐推送客户记录时的信息提示方法的流程示意图，为了便于说明，只示出了与本发明实施例相关的部分。 figure 1 It is a schematic flowchart of a method for prompting information recommendation when pushing a customer record provided by the embodiment of the present invention. For the convenience of description, only parts related to the embodiment of the present invention are shown.
在步骤 S101 中， 当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹。 In step S101, when a specific user opens a room for the first time, a folder matching the specific customer ID is established.
在本实施例中，当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹，如根据客户的身份证号码建立档案夹，或者根据客户的姓名和出生地等信息建立档案夹，旨在方便下次寻找记录时可以第一时间找到相对应的客户信息。 In this embodiment, when a specific user first opens a hotel to the hotel, a folder matching the specific customer ID is established, such as creating a folder according to the customer's ID number, or establishing information according to the customer's name and birthplace. The folder is designed to make it easy to find the corresponding customer information in the first time when looking for records.
在步骤 S102 中，在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求。 In step S102, in the folder matching the specific customer ID, the customer demand input by the hotel side is recorded.
本实施例中，根据客户第一次的入住情况，酒店方记录下客户的入住需求、特殊喜好等信息，如要住高层、要住高档套房等，并存入对应的之前已建立好的档案夹中。 In this embodiment, according to the customer's first stay, the hotel records the customer's occupancy requirements, special preferences, etc., such as living in a high-rise, to live in a high-end suite, etc., and depositing the corresponding previously established file. In the folder.
在步骤 S103 中，当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求 ，同时向用户推送专利信息 。 In step S103, when the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed. At the same time, push patent information to users.
当所述特定客户再次登记开房时，通过身份证可以读取并显示对应的档案夹中以往的住店记录以及客户入住需求，特殊喜好等，酒店方就可以第一时间向客户做出房间推荐或者提供入住细节筛选，并带给用户更好的体验。 When the specific customer re-registers the open house, the ID card can read and display the previous in-store records in the corresponding folder and the customer's occupancy requirements, special preferences, etc., the hotel can make the room recommendation to the customer at the first time. Or provide check-in details and give users a better experience.
所述专利信息包括但不限于：该技术的专利申请状态，该技术的专利申请 / 权利人、该技术的专利申请号、专利申请日等信息。 The patent information includes, but is not limited to, the state of patent application of the technology, the patent application of the technology / Information on the right holder, the patent application number of the technology, the patent application date, and the like.
所述专利信息是可编辑的，可以根据专利申请的授权与否，向用户动态推送：正在申请专利、已获得专利授权等信息。 The patent information is editable, and can be dynamically pushed to the user according to the authorization of the patent application: the patent is being applied for, the patent authorization has been obtained, and the like.
所述专利信息是可编辑的，可以根据专利申请权 / 专利权的转让情况，向用户动态推送：该专利的当前相关的权利人。 The patent information is editable and can be based on patent application rights / The transfer of patent rights, dynamically pushed to the user: the current relevant rights holder of the patent.
所述专利信息的推送方式，可以采取小框显示、语音显示等让用户能够感知的推送方式。 The pushing manner of the patent information may adopt a small frame display, a voice display, and the like, so that the user can perceive the push mode.
该发明通过记录下客户提出的所有需求，从而能在客户再次消费时，能清楚知悉客户的喜好，从而方便酒店能够根据客户之前的需求，更好的迎合客户 ，并同时保护专利（申请）权人的利益。 By recording all the requirements put forward by the customer, the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs. And at the same time protect the interests of the patent (application) right holder.
图 2 是本发明实施例提供的一种记录装置的结构示意图，该系统包括 ： 2 is a schematic structural diagram of a recording apparatus according to an embodiment of the present invention, where the system includes:
建档单元 21 ，记录单元 22 ，显示单元 23 ，专利信息推送单元 24 ，其中： The filing unit 21, the recording unit 22, the display unit 23, and the patent information pushing unit 24, wherein:
建档单元 21 ，用于当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹； The filing unit 21 is configured to establish a file folder matching the specific customer ID when the specific user opens the room for the first time;
记录单元 22 ，其输入端与所述建档单元的输出端连接，用于在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求； Recording unit 22 The input end is connected to the output end of the filing unit, and is used to record the customer demand input by the hotel side in the file folder matching the specific customer ID card;
显示单元 23 ，其输入端与所述记录单元的输出端连接，用于当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求； Display unit 23 The input end is connected to the output end of the recording unit, and is used to display the customer requirement in the file folder corresponding to the specific customer's ID card when the specific customer re-registers the open house;
专利信息推送单元 24 ，其输入端与所述显示单元的输出端连接，用于 向用户推送专利信息 。 The patent information pushing unit 24 has an input end connected to the output end of the display unit for pushing patent information to the user.
其工作原理是：建档单元 21 当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹；记录单元 22 在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求；显示单元 23 当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求；专利信息推送单元 24 向用户推送专利信息 。 The working principle is: the filing unit 21, when a specific user opens the room for the first time, establishes a folder matching the specific customer ID; the recording unit 22 recording the customer demand input by the hotel side in the folder matching the specific customer ID; display unit 23 When the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed; the patent information push unit 24 pushes the patent information to the user.
该发明通过记录下客户提出的所有需求，从而能在客户再次消费时，能清楚知悉客户的喜好，从而方便酒店能够根据客户之前的需求，更好的迎合客户 ，并同时保护专利（申请）权人的利益。 By recording all the requirements put forward by the customer, the invention can clearly understand the customer's preferences when the customer re-consumes, so that the hotel can better cater to the customer according to the customer's previous needs. And at the same time protect the interests of the patent (application) right holder.
以上仅为本发明的较佳实施例而已，并不用以限制本发明，凡在本发明的精神和原则之内所作的任何修改、等同替换和改进等，均应包含在本发明的保护范围之内。 The above are only the preferred embodiments of the present invention, and are not intended to limit the present invention. Any modifications, equivalents, and improvements made within the spirit and scope of the present invention should be included in the scope of the present invention. Inside.

Claims (2)

  1. 一种 推送客户记录时的信息提示方法 ，其特征在于，所述方法包括如下步骤： A method for prompting information when a customer record is pushed, characterized in that the method comprises the following steps:
    当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹；When a specific user opens a room for the first time, a folder is created that matches a specific customer ID;
    在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求；Recording the customer demand input by the hotel side in the file folder matching the specific customer ID card;
    当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求 ，同时向用户推送专利信息 。When the specific customer re-registers the open house, the customer demand in the folder corresponding to the specific customer's ID card is displayed, and the patent information is pushed to the user. .
  2. 一种 记录装置 ，其特征在于，所述 系统 包括：A recording apparatus, characterized in that the system comprises:
    建档单元，记录单元，显示单元，专利信息推送单元，其中 :A filing unit, a recording unit, a display unit, and a patent information pushing unit, wherein:
    建档单元，用于当特定用户第一次到酒店开房时，建立与特定客户身份证匹配的档案夹；a filing unit for establishing a folder matching a specific customer ID when a specific user first opens a room at the hotel;
    记录单元，其输入端与所述建档单元的输出端连接，用于在所述与特定客户身份证匹配的档案夹中，记录酒店方输入的客户需求；a recording unit, the input end of which is connected to the output end of the filing unit, and is used for recording a customer demand input by the hotel side in the file folder matched with the specific customer ID card;
    显示单元，其输入端与所述记录单元的输出端连接，用于当所述特定客户再次登记开房时，显示与所述特定客户的身份证对应的档案夹中的客户需求；a display unit, whose input end is connected to the output end of the recording unit, and is used to display a customer requirement in a folder corresponding to the ID card of the specific customer when the specific customer re-registers the open house;
    专利信息推送单元，其输入端与所述显示单元的输出端连接，用于 向用户推送专利信息 。The patent information pushing unit has an input end connected to an output end of the display unit for pushing patent information to the user.
PCT/CN2016/093370 2016-08-04 2016-08-04 Information indication method for use upon pushing of customer record, and storage device WO2018023619A1 (en)

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Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103208043A (en) * 2013-02-27 2013-07-17 中电百达兴南京科技有限公司 Method and system for providing hotel services
CN104394431A (en) * 2014-11-26 2015-03-04 上海行悦信息科技股份有限公司 Method and system for personalized setting for hotel users
CN105046601A (en) * 2015-07-09 2015-11-11 传成文化传媒（上海）有限公司 User data processing method and system
CN105812830A (en) * 2016-03-11 2016-07-27 传成文化传媒（上海）有限公司 Recommendation method and system of hotel service content

Patent Citations (4)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN103208043A (en) * 2013-02-27 2013-07-17 中电百达兴南京科技有限公司 Method and system for providing hotel services
CN104394431A (en) * 2014-11-26 2015-03-04 上海行悦信息科技股份有限公司 Method and system for personalized setting for hotel users
CN105046601A (en) * 2015-07-09 2015-11-11 传成文化传媒（上海）有限公司 User data processing method and system
CN105812830A (en) * 2016-03-11 2016-07-27 传成文化传媒（上海）有限公司 Recommendation method and system of hotel service content

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