WO2018018970A1 - 一种通话处理方法、装置及终端设备 - Google Patents

一种通话处理方法、装置及终端设备 Download PDF

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Publication number
WO2018018970A1
WO2018018970A1 PCT/CN2017/082205 CN2017082205W WO2018018970A1 WO 2018018970 A1 WO2018018970 A1 WO 2018018970A1 CN 2017082205 W CN2017082205 W CN 2017082205W WO 2018018970 A1 WO2018018970 A1 WO 2018018970A1
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Prior art keywords
call
information
call state
preset
button
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PCT/CN2017/082205
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English (en)
French (fr)
Inventor
李翠
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中兴通讯股份有限公司
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Publication of WO2018018970A1 publication Critical patent/WO2018018970A1/zh

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    • H—ELECTRICITY
    • H04—ELECTRIC COMMUNICATION TECHNIQUE
    • H04M—TELEPHONIC COMMUNICATION
    • H04M3/00—Automatic or semi-automatic exchanges
    • H04M3/42—Systems providing special services or facilities to subscribers
    • H04M3/58—Arrangements for transferring received calls from one subscriber to another; Arrangements affording interim conversations between either the calling or the called party and a third party

Definitions

  • the present application relates to, but is not limited to, the field of communication technologies, and in particular, to a call processing method, apparatus, and terminal device.
  • a terminal device that supports voice calls through an external telephone generally performs display and other operations through an external telephone.
  • the incoming call information is displayed only through the external telephone display screen during the incoming call, and the user knows less information during the call.
  • the invention provides a call processing method, device and terminal device, so that the user can know the current call state of the multi-party call of the terminal device.
  • an embodiment of the present invention provides a call processing method, where the method includes:
  • Each call state information is cyclically transmitted to the external telephone, so that the display screen of the external telephone cyclically displays each call state information expressed in a predetermined format.
  • the call status information is represented by “call number*call number*call status representative number”; wherein “*” indicates a separator between the call number and the call sequence number and the call state, and when the call state representative number is the first preset number, It is used to indicate that the corresponding call number is in a call state, and when the call state representative number is a second preset number, it is used to indicate that the corresponding call number is in a waiting state.
  • the method further includes:
  • the preset rule information indicates a correspondence relationship between the preset button information and an operation instruction for switching the call state
  • the step of comparing the button information included in the input information with the preset rule information, and determining the operation instruction corresponding to the input information includes:
  • the button information included in the input information is compared with the preset button information corresponding to the to-be-switched call state, the call number, and the switching operation in the preset rule information, and the operation instruction corresponding to the input information is determined.
  • the step of comparing the button information included in the input information with the preset rule information, and determining the operation instruction corresponding to the input information includes:
  • the button information included in the input information is compared with the preset button information corresponding to the to-be-switched call state and the switching operation in the preset rule information, and the operation command corresponding to the input information is determined, and the external phone is set
  • the call corresponding to the call status information displayed on the display screen is switched to the corresponding call state.
  • an embodiment of the present invention provides a call processing apparatus, where the apparatus includes:
  • Obtaining a module configured to obtain call state information of each call when the external phone performs a multiparty call
  • the first processing module is configured to cyclically transmit each call state information to the external phone, so that the display screen of the external phone cyclically displays each call state information expressed in a predetermined format.
  • the call state information is represented by "call number*call number*call state representative number", wherein "*" indicates a separator between the call number and the call number and the call state, and the call state representative number is When a preset number is used, it is used to indicate that the corresponding call number is in a call state, and when the call state representative number is a second preset number, it is used to indicate relative The corresponding call number is waiting for a call.
  • the apparatus further includes:
  • the second processing module is configured to perform a multi-party call on the external telephone, and when receiving the input information of the at least one key operation on the external telephone, compare the key information included in the input information with the preset rule information, determine and input An operation instruction corresponding to the information, wherein the preset rule information indicates a correspondence between the preset button information and an operation instruction for performing a call state switching;
  • the switching module is configured to switch the call state of the multi-party call according to the operation instruction.
  • the second processing module includes:
  • the first processing unit is configured to compare the button information included in the input information with the preset button information corresponding to the to-be-switched call state, the call sequence number, and the switching operation in the preset rule information, and determine and input The operation instruction corresponding to the information.
  • the second processing module includes:
  • the second processing unit is configured to compare the button information included in the input information with the preset button information corresponding to the to-be-switched call state and the switching operation in the preset rule information, and determine the corresponding information corresponding to the input information. Operation instruction
  • the switching module is configured to switch the call corresponding to the call state information displayed on the display screen of the external telephone to the corresponding call state.
  • an embodiment of the present invention provides a terminal device, where the terminal device includes the foregoing call processing device.
  • an embodiment of the present invention provides a computer readable storage medium storing computer executable instructions, where the computer executable instructions are executed by a processor to implement the call processing method.
  • the call processing method, device and terminal device acquire the call state information of each call when the external call is used for multi-party call; and cyclically transmit each call state information to the external phone to display the external phone
  • the screen loop displays each call state information in a predetermined format, so that the user can know each call state information in time through the external phone display, thereby facilitating the user's use and improving the user experience.
  • FIG. 1 is a schematic flowchart diagram of a call processing method according to an embodiment of the present invention
  • FIG. 2 is a schematic diagram of another flow of a call processing method according to an embodiment of the present invention.
  • FIG. 3 is a schematic structural diagram of a call processing apparatus according to an embodiment of the present invention.
  • FIG. 4 is a schematic diagram showing another structure of a call processing apparatus according to an embodiment of the present invention.
  • FIG. 5 is a schematic structural diagram of a client terminal device according to an example of the present invention.
  • FIG. 6 is a schematic flowchart diagram of a call processing method provided by an example of the present invention.
  • a terminal device that supports the voice function of an external telephone generally does not have a display interface and an operation interface (such as a button or a touch screen), and its display and operations are generally performed by an external telephone.
  • an operation interface such as a button or a touch screen
  • the user cannot intuitively know each call.
  • the state of the call brings great inconvenience to the user.
  • the embodiment of the invention provides a call processing method, which fully utilizes the display function of the external telephone, so that the user can know each call state information of the multi-party call in time through the external phone display, thereby facilitating the user's use and improving the user experience.
  • FIG. 1 it is a schematic flowchart of a call processing method according to an embodiment of the present invention.
  • the call processing method provided by the embodiment of the present invention is applied to a terminal device, and the terminal device supports a voice function through an external phone.
  • the terminal device may include a fixed station device, a Customer Premise Equipment (CPE), and the like, and a communication device that supports a voice call through an external telephone.
  • CPE Customer Premise Equipment
  • the method can include the following steps:
  • Step 101 When the external telephone performs a multi-party call, obtain call state information of each call.
  • the network side obtains the call state information of each call in the multiparty call.
  • Step 102 The call state information is cyclically transmitted to the external telephone, so that the display screen of the external telephone cyclically displays each call state information expressed in a predetermined format.
  • each call state information of the multiparty call is represented in a predetermined format
  • each of the predetermined formats is represented by a FSK (Frequency Shifting Keying) protocol or a DTME (Dual Tone Multiple Frequency) protocol.
  • a call state information is cyclically transmitted to the external telephone, so that each call state information represented by the predetermined format is cyclically displayed on the display screen of the external telephone, so that the user can conveniently learn the multi-party call through the display screen of the external telephone. Every call status information.
  • the predetermined format indicating the call status information may be set according to actual application requirements.
  • the call status information may include a call sequence number, a call number, and a call status.
  • the call sequence number, the call number, and the call state included in the call state information are expressed in a predetermined format.
  • the call state may be represented by a call state representative number
  • the call state representative number may be a predetermined number
  • the call state information representation format may be a combination of a call sequence number, a call number, and a call state representative number in a predetermined order.
  • each call state information is cyclically transmitted to the external telephone, and the call state information is represented by “call number*call number*call state representative number”, wherein “*” indicates the call number.
  • the call state representative number is the first preset number, it is used to indicate that the corresponding call number is in the call state, and when the call state representative number is the second preset number, Indicates that the corresponding call number is in a waiting state.
  • the call state is represented by the call state representative number, and * is used as the separator between the call number and the call number and the call state, so that the display function of the display screen of the external telephone is fully utilized.
  • the call status representative number is a number "1" (first preset number) and a number "2" (second preset number), wherein the number "1" indicates that the call number is in a call state, and the number "2" indicates The call number is in a waiting state; the call status information “1*1234567890*1” indicates that the call number of the call number 1234567890 is 1 and is in a call state; the call status information “2*9876543210*2” indicates the call number 9876543210. The call number is 2 and is waiting for a call.
  • the user can switch the call state of the multi-party call through the external phone according to the learned call state information.
  • each call state information is cyclically transmitted to an external telephone, so that the external telephone is After the display screen cyclically displays each call status information in a predetermined format, the method further includes:
  • Step 103 Perform multi-party conversation on the external telephone, and when receiving the input information of the at least one key operation on the external telephone, compare the key information included in the input information with the preset rule information, and determine an operation corresponding to the input information.
  • An instruction wherein the preset rule information indicates a correspondence between the preset button information and an operation instruction for performing a call state switching;
  • Step 104 Switch the call state of the multiparty call according to the operation instruction.
  • the preset rule information indicating the correspondence between the preset button information on the external telephone and the operation command for switching the call state of the multi-party call is preset, and the preset telephone information is used to perform the multi-party on the external telephone.
  • the operation instruction corresponding to the input information may be determined, and then the call state of the multi-party call may be switched according to the operation instruction.
  • step 103 the button information included in the input information is compared with the preset rule information, and the step of determining the operation instruction corresponding to the input information may include:
  • the button information included in the input information is compared with the preset button information corresponding to the to-be-switched call state, the call number, and the switching operation in the preset rule information, and the operation instruction corresponding to the input information is determined.
  • the preset rule information includes preset button information corresponding to the to-be-switched call state, the call number, and the switching operation, and the button information included in the input information and the preset rule information are included for representative
  • the call control state, the call number, and the preset button information corresponding to the switching operation are compared one by one to determine a corresponding operation instruction.
  • the user obtains the call state information of each call of the multi-party call through the display screen of the external telephone, obtains the call sequence number corresponding to the call that needs to switch the call state, and then inputs the corresponding representative by inputting the corresponding representative.
  • the button to be switched, the number of the call, and the button for switching the operation so that the button information corresponding to the button input by the user on the external telephone is compared with the preset rule information, and the corresponding operation instruction is determined, thereby switching the call state of the corresponding call. operating.
  • the to-be-switched call state may include a reserved call, an activated call, and an hang-up call.
  • the pending call state indicates a target call state after a call is switched, and a preset button information used to represent the call state to be switched.
  • the button information corresponding to the preset number button, the “*” button or the “#” button or the button information corresponding to any combination of the above buttons may also be the button information corresponding to other function buttons on the external telephone or a combination thereof;
  • the preset button information corresponding to the switching operation may be a “Flash” button or an “R” button or a combination of the corresponding button information, or may be a button corresponding to another function button on the other function button or a combination thereof.
  • the button information corresponding to the same button may be used, and the button information corresponding to the different button may also be used;
  • the rule information included in the rule information is used to represent the to-be-switched call state and the corresponding operation of the handover operation.
  • the preset button information can be set according to the actual use requirements, which is not limited herein. As a simplified operation of the foregoing embodiment, only two types of switching operations may be set, that is, only the preset button information corresponding to the switching operation of the hanging call and the active call is set, and the reserved call (ie, the call waiting) is used as the switching operation. The default switching operation for other calls.
  • the preset button information may be used to represent the to-be-switched call state and the preset button information corresponding to the call sequence, and the user only needs to input the call state on the external phone. And the button corresponding to the call number can switch the call state corresponding to the call corresponding to the call number.
  • the button information corresponding to the “Flash” button is used to represent the preset button information corresponding to the switching operation;
  • the button information corresponding to the preset number button is used to represent the preset button information corresponding to the to-be-switched call state, and the number key “1”
  • the button information corresponding to "2" respectively represents the preset button information corresponding to the hanging call and the activated call.
  • the corresponding button information of the reserved call ie, call waiting
  • other operations are reserved in the operation of activating the call. Call, switch other calls to call waiting.
  • the preset button information corresponding to the to-be-switched call state, the call number, and the switching operation are respectively a preset digital button, a numeric button corresponding to the call number, and a “Flash” button to sequentially combine the corresponding button information.
  • a party call for example, a six-party call
  • receives input information of a button operation of a combination of the number keys "1", the number keys "1", and the "Flash” key on the external telephone receives input information of a button operation of a combination of the number keys "1", the number keys "1", and the "Flash” key on the external telephone, the above-mentioned number keys included in the information are input.
  • the button information corresponding to the 1", the numeric key "1” and the “Flash” key combination is compared with the preset rule information, and the operation instruction corresponding to the input information may be determined as "calling the call number of the call number 1";
  • the operation instruction corresponding to the input information may be determined as "calling the call number of the call number 1";
  • step 103 the button information included in the input information is compared with the preset rule information, and the step of determining the operation instruction corresponding to the input information may include:
  • the button information included in the input information is compared with the preset button information corresponding to the to-be-switched call state and the switching operation in the preset rule information, and an operation instruction corresponding to the input information is determined.
  • the step 104 may include: switching the call corresponding to the call state information displayed on the display screen of the external telephone to the corresponding call state.
  • the preset rule information includes preset button information corresponding to the to-be-switched call state and the switching operation, and the button information included in the input information and the preset rule information are included to represent the to-be-switched call state.
  • the preset button information corresponding to the switching operation is compared one by one to determine a corresponding operation instruction.
  • the to-be-switched call state may include a reserved call, an activated call, and an hang-up call.
  • the pending call state indicates a target call state after a call is switched, and a preset button information used to represent the call state to be switched.
  • the button information corresponding to the preset number button, the “*” button or the “#” button or the button information corresponding to any combination of the above buttons may also be the button information corresponding to other function buttons on the external telephone or a combination thereof;
  • the preset button information corresponding to the switching operation may be a “Flash” button or an “R” button or a corresponding combination of the two buttons.
  • the key information may also be button information corresponding to other function keys or combinations thereof on the other function keys; in addition, the preset button information for representing the call state to be switched and the preset button information corresponding to the switching operation
  • the button information corresponding to the same button may be used, or the button information corresponding to the different buttons may be used; the preset button information included in the preset rule information for representing the to-be-switched call state and the switching operation may be set according to actual usage requirements. There is no limit here.
  • only two types of switching operations may be set, that is, only the preset preset button information is set for the switching operation of the hanging call and the active call, and the reserved call (ie, call waiting) is used as the switching operation.
  • the preset button information may be used to represent the preset button information corresponding to the to-be-switched call state, and the user only needs to input the button corresponding to the to-be-switched call state on the external phone. , the call corresponding to the call state information displayed on the external phone display can be switched.
  • the button information corresponding to the “Flash” button is used to represent the preset button information corresponding to the switching operation;
  • the button information corresponding to the preset number button is used to represent the preset button information corresponding to the to-be-switched call state, and the number key “1”
  • the button information corresponding to "2" respectively represents the preset button information corresponding to the hanging call and the activated call.
  • the corresponding button information of the reserved call ie, call waiting
  • other operations are reserved in the operation of activating the call. Call, switch other calls to call waiting.
  • the preset button information corresponding to the to-be-switched call state and the switching operation is a preset digital button and a “Flash” button respectively, and the corresponding button information is sequentially combined, and the multi-party call is performed on the external phone (for example, the hexagonal party) Call), when receiving the input information of the key operation of the combination of the numeric key "1" and the "Flash” key on the external telephone, the key corresponding to the above-mentioned numeric key "1" and "Flash” key combination included in the input information is input.
  • the information is compared with the preset rule information, and the operation command corresponding to the input information may be determined as “hanging up the call corresponding to the call state information currently displayed on the external phone display”; receiving the number key “2” on the external phone and
  • the key information of the combination of the above-mentioned numeric key "2" and the "Flash” key included in the input information is compared with the preset rule information, and the input information may be determined to be corresponding.
  • the operation command is “Activate the call corresponding to the call status information currently displayed on the external phone display, and keep Other calls.”
  • the call processing method provided by the embodiment of the present invention performs multi-party calling by using an external telephone Obtaining the call state information of each call; transmitting each call state information to the external phone cyclically, so that the display screen of the external phone cyclically displays each call state information expressed in a predetermined format, so that the user can pass the external phone
  • the display promptly knows each call status information, which facilitates the user's use and improves the user experience.
  • an embodiment of the present invention further provides an apparatus for implementing the above method.
  • FIG. 3 it is a schematic structural diagram of a call processing apparatus according to an embodiment of the present invention.
  • the embodiment of the present invention provides a call processing apparatus, which is applied to a terminal device, and the terminal device supports a voice function through an external telephone.
  • the device may include an acquisition module 310 and a first processing module 320.
  • the obtaining module 310 is configured to obtain call state information of each call when the external phone performs a multi-party call
  • the first processing module 320 is configured to cyclically transmit each call state information to the external phone, so that the display screen of the external phone cyclically displays each call state information expressed in a predetermined format.
  • the call status information is represented by "call number*call number*call status representative number"; wherein "*" indicates a separator between the call number and the call number and the call state, and the call status representative number is When a preset number is used, it is used to indicate that the corresponding call number is in a call state, and when the call state representative number is a second preset number, it is used to indicate that the corresponding call number is in a waiting state.
  • FIG. 4 is a schematic diagram of another structure of a call processing apparatus according to an embodiment of the present invention.
  • the apparatus may further include: a second processing module 330 and a switching module 340.
  • the second processing module 330 is configured to perform a multi-party call on the external telephone, and when receiving the input information of the at least one button operation on the external telephone, compare the button information included in the input information with the preset rule information, determine and Inputting an operation instruction corresponding to the information, wherein the preset rule information indicates a correspondence between the preset button information and an operation instruction for performing a call state switching;
  • the switching module 340 is configured to switch the call state of the multi-party call according to the operation instruction.
  • the second processing module 330 can include: a first processing unit 331.
  • the first processing unit 331 is configured to compare the button information included in the input information with the preset button information corresponding to the to-be-switched call state, the call sequence number, and the switching operation in the preset rule information, and determine Enter the operation instruction corresponding to the information.
  • the second processing module 330 can include: a second processing unit 332.
  • the second processing unit 332 is configured to compare the button information included in the input information with the preset button information corresponding to the to-be-switched call state and the switching operation in the preset rule information, and determine to correspond to the input information. Operation instruction
  • the switching module 340 is configured to: switch the call corresponding to the call state information displayed on the display screen of the external telephone to the corresponding call state.
  • the embodiment of the present invention further provides a terminal device, where the terminal supports the voice function of the external telephone, and the terminal device includes the above-mentioned call processing device, which is not described herein.
  • the call processing device and the terminal device provided by the embodiment of the present invention are the same as the call processing method provided by the embodiment.
  • the implementation process is described in detail in the description of the method. To avoid repetition, details are not described herein again.
  • the call processing device and the terminal device provided by the embodiment of the present invention obtain the call state information of each call when the external call is used for multi-party calls; the call state information is cyclically transmitted to the external phone, and the display screen of the external phone is cycled. Each call state information expressed in a predetermined format is displayed, so that the user can know each call state information in time through the external phone display, thereby facilitating the user's use and improving the user experience.
  • the terminal device is a customer terminal device (CPE).
  • CPE customer terminal device
  • FIG. 5 it is a schematic structural diagram of a client terminal device provided by an example of the present invention.
  • the client terminal device 500 includes a phone module 510, a Subscriber Line Interface Circuit (SLIC) 520, an RJ11 interface 530, and Other modules 540.
  • the other module 540 is configured to communicate with the network side, send the call to the network side, and implement the functions of the acquisition module 310 and the switching module 340 in the call processing apparatus provided by the embodiment of the present invention; the telephone module 510, the SLIC driver 520, and
  • the RJ11 interface 530 is configured to jointly implement the call processing device provided by the embodiment of the present invention.
  • the functions of the first processing module 320 and the second processing module 330 The functions of the first processing module 320 and the second processing module 330.
  • the RJ11 interface 530 is configured to be connected to an external telephone and to communicate with the external telephone;
  • the SLIC driver 520 is configured to implement communication between the RJ11 interface 530 and the telephone module 510;
  • the telephone module 510 is configured to receive the other module 540.
  • each call state information is collated and expressed in a predetermined format and then transmitted to the SLIC driver 520, and at least one button is received on the external telephone that is received by the RJ11 interface 530 and the SLIC driver 520.
  • the key information included in the input information is compared with the preset rule information, and the operation instruction corresponding to the input information is determined and transmitted to the telephone module 510.
  • the call processing method provided by the example includes the following steps:
  • the call status information is updated.
  • the client terminal device 500 has previously connected to the external telephone through the RJ11 interface 530 while registering the network through the other module 540 and is in a multi-party call (at least two-party call); the other modules 540 communicate with the network side and acquire (or update) each a call state information of a call, and then sending the call state information of each call to the phone module 510; the phone module 510 indicates each call state information in a predetermined format, "call number*call number*call state representative number", wherein When the call status representative number is the number "1", the call number is in the call state, and the call status representative number is the number "2", indicating that the call number is in the waiting call state, and the call module 510 will display each call state information in a predetermined format.
  • the loop is passed to the SLIC driver 520.
  • the timer is turned on to ensure that the call module 510 cyclically passes each call state information to the SLIC driver 520, and then processed by the SLIC driver 520 and then passed to the RJ11 interface 530 to cycle the RJ11 interface 530. Passed to the external phone to cycle through the display of the external phone Each call state information of the predetermined format.
  • step 602 the input information is judged.
  • the RJ11 interface 530 receives the input information of the external telephone at this time, and the input information is processed by the SLIC driver 520 and then transmitted to the telephone module 510, the telephone.
  • the module 510 determines the input information and compares it with the preset rule information, wherein the button information corresponding to the number key “1” and the number key “2” respectively represents the preset button information corresponding to the hanging call and the activated call, “
  • the button information corresponding to the "Flash” button represents the preset button information corresponding to the switching operation, and the preset rule information is used to represent the call state to be switched, the call number, and the switching operation.
  • the corresponding preset button information is “1+X+Flash” and “2+X+Flash”, where X is used to refer to a certain call number, + is used to refer to the button information combination of the corresponding button, and the preset button
  • the message “1+X+Flash” indicates the call that hangs up the call number X.
  • the preset button information “2+X+Flash” indicates that the call of the call number X is activated. In this example, the reserved call is not set separately (ie, the call is waiting).
  • Corresponding preset button information in the example, in the operation command of the activated call, the other call is switched to call waiting by default; when the button information included in the input information conforms to the preset button information “1+X+Flash”, it is determined.
  • the corresponding operation instruction is “calling the call number X”, and step 603 is performed.
  • the button information included in the input information meets the preset button information “2+X+Flash”, the corresponding operation command is determined to be “activated call”. If the key information in the input information does not meet the preset rule information, then the other preset commands are determined and determined as a dialing call instruction, and step 605 is performed.
  • step 603 the call of the call number X is hanged up.
  • the telephone module 510 transmits the determined operation command "Call of the call number X" to the other module 540, and the other module 540 hangs up the call of the call number X with the network side according to the operation command.
  • step 604 the call of the call number X is activated and other calls are reserved.
  • the telephone module 510 transmits the determined operation instruction "the call of the activated call number X" to the other module 540, and the other module 540 activates the call of the call number X with the network side communication according to the operation instruction and retains other calls.
  • Step 605 other operations.
  • the phone module 510 determines that the input information is another preset instruction or determines to be a dialing call instruction
  • the corresponding other preset instruction or dialing call instruction is sent to the other module 540, and the other module 540 performs corresponding operations.
  • the embodiment of the invention further provides a computer readable storage medium storing computer executable instructions, which are implemented by the processor to implement the call processing method.
  • relational terms such as first and second, etc. are used only to An entity or operation is distinct from another entity or operation, and does not necessarily require or imply any such actual relationship or order.
  • the units described as separate components may or may not be physically separated, and the components displayed as units may or may not be physical units, that is, may be located in one place, or may be distributed to multiple network units. Some or all of the units may be selected according to actual needs to achieve the purpose of the solution of the embodiment.
  • each functional unit in each embodiment of the present invention may be integrated into one processing unit, or each unit may exist physically separately, or two or more units may be integrated into one unit.
  • the functions may be stored in a computer readable storage medium if implemented in the form of a software functional unit and sold or used as a standalone product. Based on such understanding, the technical solution of the present application may be embodied in the form of a software product stored in a storage medium, including a plurality of instructions for causing a computer device (which may be a personal computer, a server, or a network) The apparatus or the like) performs all or part of the steps of the method of the various embodiments of the present invention.
  • the foregoing storage medium includes various media that can store program codes, such as a USB flash drive, a mobile hard disk, a ROM, a RAM, a magnetic disk, or an optical disk.
  • the call processing method, device and terminal device acquire the call state information of each call when the external call is used for multi-party call; and cyclically transmit each call state information to the external phone to display the external phone
  • the screen loop displays each call state information in a predetermined format, so that the user can know each call state information in time through the external phone display, thereby facilitating the user's use and improving the user experience.

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Abstract

本文公布一种通话处理方法、装置及终端设备，其中，该方法包括：当外接话机进行多方通话时，获取每一通话的通话状态信息；将每一通话状态信息循环传递给外接话机，使外接话机的显示屏循环显示以预定格式表示的每一通话状态信息。

Description

一种通话处理方法、装置及终端设备 技术领域
本申请涉及但不限于通信技术领域，特别是指一种通话处理方法、装置及终端设备。
背景技术
支持通过外接话机进行语音通话的终端设备，一般都是通过外接话机执行显示及其他操作动作。在通过外接话机进行多方通话时，只在来电时通过外接话机显示屏显示来电信息，而在通话过程中，用户获知信息较少。
发明概述
以下是对本文详细描述的主题的概述。本概述并非是为了限制权利要求的保护范围。
本文提供一种通话处理方法、装置及终端设备，以使用户可以获知终端设备当前多方通话的通话状态。
第一方面，本发明实施例提供一种通话处理方法，该方法包括：
当外接话机进行多方通话时，获取每一通话的通话状态信息；
将每一通话状态信息循环传递给外接话机，使外接话机的显示屏循环显示以预定格式表示的每一通话状态信息。
在一实施方式中，将每一通话状态信息循环传递给外接话机的步骤中，
以“通话序号*通话号码*通话状态代表号码”表示通话状态信息；其中，“*”表示通话号码与通话序号和通话状态之间的分隔符，通话状态代表号码为第一预设数字时，用于表示相对应的通话号码处于正在通话状态，通话状态代表号码为第二预设数字时，用于表示相对应的通话号码处于等待通话状态。
在一实施方式中，将每一通话状态信息循环传递给外接话机，使外接话机的显示屏循环显示以预定格式表示的每一通话状态信息之后，该方法还包括：
在外接话机进行多方通话，接收到外接话机上对至少一个按键操作的输入信息时，将输入信息中所包括的按键信息与预设规则信息进行比对，确定与输入信息对应的操作指令，其中预设规则信息表示预设按键信息与用于进行通话状态切换的操作指令之间的对应关系；
根据操作指令对多方通话的通话状态进行切换。
在一实施方式中，将输入信息中所包括的按键信息与预设规则信息进行比对，确定与输入信息对应的操作指令的步骤包括：
将输入信息中所包括的按键信息与预设规则信息中用于代表待切换通话状态、通话序号以及切换操作对应的预设按键信息进行一一比对，确定与输入信息对应的操作指令。
在一实施方式中，将输入信息中所包括的按键信息与预设规则信息进行比对，确定与输入信息对应的操作指令的步骤包括：
将输入信息中所包括的按键信息与预设规则信息中用于代表待切换通话状态以及切换操作对应的预设按键信息进行一一比对，确定与输入信息对应的操作指令为，将外接话机的显示屏所显示通话状态信息对应的通话切换至相应通话状态。
第二方面，本发明实施例提供一种通话处理装置，该装置包括：
获取模块，设置为当外接话机进行多方通话时，获取每一通话的通话状态信息；
第一处理模块，设置为将每一通话状态信息循环传递给外接话机，使外接话机的显示屏循环显示以预定格式表示的每一通话状态信息。
在一实施方式中，以“通话序号*通话号码*通话状态代表号码”表示通话状态信息，其中，“*”表示通话号码与通话序号和通话状态之间的分隔符，通话状态代表号码为第一预设数字时，用于表示相对应的通话号码处于正在通话状态，通话状态代表号码为第二预设数字时，用于表示相对 应的通话号码处于等待通话状态。
在一实施方式中，该装置还包括：
第二处理模块，设置为在外接话机进行多方通话，接收到外接话机上对至少一个按键操作的输入信息时，将输入信息中所包括的按键信息与预设规则信息进行比对，确定与输入信息对应的操作指令，其中预设规则信息表示预设按键信息与用于进行通话状态切换的操作指令之间的对应关系；
切换模块，设置为根据操作指令对多方通话的通话状态进行切换。
在一实施方式中，第二处理模块包括：
第一处理单元，设置为将输入信息中所包括的按键信息与预设规则信息中用于代表待切换通话状态、通话序号以及切换操作对应的预设按键信息进行一一比对，确定与输入信息对应的操作指令。
在一实施方式中，第二处理模块包括：
第二处理单元，设置为将输入信息中所包括的按键信息与预设规则信息中用于代表待切换通话状态以及切换操作对应的预设按键信息进行一一比对，确定与输入信息对应的操作指令；
所述切换模块，设置为将外接话机的显示屏所显示通话状态信息对应的通话切换至相应通话状态。
第三方面，本发明实施例提供一种终端设备，该终端设备包括上述通话处理装置。
第四方面，本发明实施例提供一种计算机可读存储介质，存储有计算机可执行指令，所述计算机可执行指令被处理器执行时实现上述通话处理方法。
本发明实施例提供的通话处理方法、装置及终端设备，通过当外接话机进行多方通话时，获取每一通话的通话状态信息；将每一通话状态信息循环传递给外接话机，使外接话机的显示屏循环显示以预定格式表示的每一通话状态信息，这样，使用户可以通过外接话机显示屏及时获知每一通话状态信息，为用户使用提供便利，提升了用户的使用体验。
在阅读并理解了附图和详细描述后，可以明白其他方面。
附图概述
图1表示本发明实施例提供的通话处理方法的一种流程示意图；
图2表示本发明实施例提供的通话处理方法的另一种流程示意图；
图3表示本发明实施例提供的通话处理装置的一种结构示意图；
图4表示本发明实施例提供的通话处理装置的另一种结构示意图；
图5表示本发明示例提供的客户终端设备的结构示意图；
图6表示本发明示例提供的通话处理方法的流程示意图。
详述
下面将结合附图及实施例进行详细描述。
支持通过外接话机的语音功能的终端设备一般不具有显示界面及操作界面(如按键或触摸屏)，其显示及各项操作一般通过外接话机执行，在进行多方通话时，用户无法直观获知各路通话的通话状态，给用户使用带来了极大的不便。本发明实施例提供一种通话处理方法，充分利用外接话机的显示功能，使用户可以通过外接话机显示屏及时获知多方通话的每一通话状态信息，为用户使用提供便利，提升用户的使用体验。
请参见图1，其示出的是本发明实施例提供的通话处理方法的一种流程示意图，本发明实施例提供的通话处理方法，应用于终端设备，终端设备支持通过外接话机的语音功能，这里，该终端设备可以包括固定台设备、客户终端设备(Customer Premise Equipment，CPE)等支持通过外接话机进行语音通话的通信设备。
该方法可以包括以下步骤：
步骤101，当外接话机进行多方通话时，获取每一通话的通话状态信息。
这里，当外接话机进行多方通话，即至少已经建立有两路通话时，通 过网络侧获取多方通话中每一通话的通话状态信息。
步骤102，将每一通话状态信息循环传递给外接话机，使外接话机的显示屏循环显示以预定格式表示的每一通话状态信息。
这里，将多方通话的每一通话状态信息以预定格式表示，并通过FSK(Frequency Shifting Keying，频移键控)协议或者DTME(Dual Tone Multiple Frequency，双音多频)协议将预定格式表示的每一通话状态信息循环传递给外接话机，从而使外接话机的显示屏上得以循环显示以预定格式表示的每一通话状态信息，这样，用户即可通过外接话机的显示屏便利的获知多方通话中的每一通话状态信息。其中，表示通话状态信息的预定格式可以根据实际应用需求进行设定。
其中，通话状态信息可以包括通话序号、通话号码以及通话状态。在步骤102，将每一通话状态信息循环传递给外接话机的步骤中，将通话状态信息所包括的通话序号、通话号码以及通话状态，按预定格式表示。这里，通话状态可以通过通话状态代表号码表示，通话状态代表号码可以为预定数字，通话状态信息的表示格式可以为通话序号、通话号码以及通话状态代表号码按预定排序的组合。
在一实施例中，步骤102，将每一通话状态信息循环传递给外接话机的步骤中，以“通话序号*通话号码*通话状态代表号码”表示通话状态信息，其中，“*”表示通话号码与通话序号和通话状态之间的分隔符，通话状态代表号码为第一预设数字时，用于表示相对应的通话号码处于正在通话状态，通话状态代表号码为第二预设数字时，用于表示相对应的通话号码处于等待通话状态。
这里，将通话状态以通话状态代表号码表示，以及采用*作为通话号码与通话序号和通话状态之间的分隔符，这样充分利用外接话机的显示屏的显示功能。例如，通话状态代表号码为数字“1”(第一预设数字)和数字“2”(第二预设数字)，其中，数字“1”表示通话号码处于正在通话状态，数字“2”表示通话号码处于等待通话状态；则通话状态信息“1*1234567890*1”表示通话号码1234567890的通话序号为1，处于正在通话状态；通话状态信息“2*9876543210*2”表示通话号码9876543210的 通话序号为2，处于等待通话状态。
另外，用户在获知每一通话状态信息后，可以根据获知的通话状态信息通过外接话机对多方通话的通话状态进行切换操作。
参见图2，其示出的是本发明实施例提供的通话处理方法的另一种流程示意图，一实施例中，在步骤102，将每一通话状态信息循环传递给外接话机，使外接话机的显示屏循环显示以预定格式表示的每一通话状态信息之后，该方法还包括：
步骤103，在外接话机进行多方通话，接收到外接话机上对至少一个按键操作的输入信息时，将输入信息中所包括的按键信息与预设规则信息进行比对，确定与输入信息对应的操作指令，其中预设规则信息表示预设按键信息与用于进行通话状态切换的操作指令之间的对应关系；
步骤104，根据操作指令对多方通话的通话状态进行切换。
这里，预先设定有表示外接话机上的预设按键信息与用于进行多方通话的通话状态切换的操作指令之间的对应关系的预设规则信息，通过预设规则信息，在外接话机进行多方通话中，接收到外接话机上的至少一个按键的按键信息满足预设规则信息时，可以确定与输入信息对应的操作指令，进而可以根据操作指令对多方通话的通话状态进行切换。
其中，在一实施例中，步骤103，将输入信息中所包括的按键信息与预设规则信息进行比对，确定与输入信息对应的操作指令的步骤可以包括：
将输入信息中所包括的按键信息与预设规则信息中用于代表待切换通话状态、通话序号以及切换操作对应的预设按键信息进行一一比对，确定与输入信息对应的操作指令。
这里，预设规则信息中包括用于代表待切换通话状态、通话序号以及切换操作对应的预设按键信息，在将输入信息中所包括的按键信息与预设规则信息中包括的用于代表待切换通话状态、通话序号以及切换操作对应的预设按键信息进行一一比对后，从而确定对应的操作指令。此时，用户通过外接话机的显示屏获知多方通话的每一通话的通话状态信息，得到需要对通话状态进行切换的通话对应的通话序号，然后通过输入对应的代表 待切换通话状态、通话序号以及切换操作的按键，以使外接话机上用户输入的按键对应的按键信息与预设规则信息进行比对，确定对应的操作指令，从而对相应通话进行通话状态的切换操作。
其中，待切换通话状态可以包括保留通话、激活通话以及挂断通话，待切换通话状态表示对某一通话经切换操作后所处的目标通话状态；用于代表待切换通话状态的预设按键信息可以为预设数字按键、“*”键或“#”键对应的按键信息或者上述按键任意组合对应的按键信息，也可以为外接话机上的其它功能按键或其组合对应的按键信息；用于代表切换操作对应的预设按键信息可以为“Flash(快捷)”键或“R”键或者两者组合对应的按键信息，也可以为外接其他功能按键上的其它功能按键或其组合对应的按键信息；另外，对于用于代表待切换通话状态的预设按键信息以及用于代表切换操作对应的预设按键信息可以采用相同按键对应的按键信息，也可以采用不同按键对应的按键信息；对于预设规则信息中包括的用于代表待切换通话状态以及切换操作对应的预设按键信息可以根据实际使用需求进行设置，这里不作限定。作为上述实施例的一种简化操作，可以仅设置两种切换操作，即仅设置挂断通话和激活通话的切换操作对应的预设按键信息，保留通话(即通话等待)作为对切换操作以外的其他通话的默认切换操作。另外，在一些实施方式中，可以仅在预设规则信息中包括用于代表待切换通话状态以及通话序号对应的预设按键信息，则此时用户只需在外接话机上输入代表待切换通话状态以及通话序号对应的按键，即可对通话序号对应的通话进行相应通话状态的切换。
在一示例中，采用“Flash”键对应的按键信息代表切换操作对应的预设按键信息；采用预设数字按键对应的按键信息代表待切换通话状态对应的预设按键信息，数字键“1”和“2”分别对应的按键信息代表挂断通话和激活通话对应的预设按键信息，该示例中不对保留通话(即通话等待)对应按键信息进行设定，并在激活通话的操作中保留其他通话，将其他通话切换为通话等待。在预设规则信息中，用于代表待切换通话状态、通话序号以及切换操作对应的预设按键信息分别为预设数字按键、通话序号对应的数字按键以及“Flash”键依次组合对应的按键信息，在外接话机进行多 方通话(例如六方通话)，接收到外接话机上对数字键“1”、数字键“1”以及“Flash”键组合的按键操作的输入信息时，将输入信息中所包括的上述数字键“1”、数字键“1”以及“Flash”键组合对应的按键信息与预设规则信息进行比对，可以确定上述输入信息对应的操作指令为“挂断通话序号为1的通话”；接收到外接话机上对数字键“2”、数字键“2”以及“Flash”键组合的按键操作的输入信息时，将输入信息中所包括的上述数字键“2”、数字键“2”以及“Flash”键组合的按键信息与预设规则信息进行比对，可以确定上述输入信息对应的操作指令为“激活通话序号为2的通话，并保留其他通话”。
另外，在一实施例中，步骤103，将输入信息中所包括的按键信息与预设规则信息进行比对，确定与输入信息对应的操作指令的步骤可以包括：
将输入信息中所包括的按键信息与预设规则信息中用于代表待切换通话状态以及切换操作对应的预设按键信息进行一一比对，确定与输入信息对应的操作指令。
步骤104可以包括：将外接话机的显示屏所显示通话状态信息对应的通话切换至相应通话状态。
这里，预设规则信息中包括用于代表待切换通话状态以及切换操作对应的预设按键信息，在将输入信息中所包括的按键信息与预设规则信息中包括的用于代表待切换通话状态及切换操作对应的预设按键信息进行一一比对后，从而确定对应的操作指令。此时，用户可在外接话机的显示屏显示某一通话的通话状态信息时，通过输入对应的代表待切换通话状态以及切换操作的按键，以对外接话机显示屏当前所显示的通话状态信息对应的通话进行相应通话状态的切换操作。
其中，待切换通话状态可以包括保留通话、激活通话以及挂断通话，待切换通话状态表示对某一通话经切换操作后所处的目标通话状态；用于代表待切换通话状态的预设按键信息可以为预设数字按键、“*”键或“#”键对应的按键信息或者上述按键任意组合对应的按键信息，也可以为外接话机上的其它功能按键或其组合对应的按键信息；用于代表切换操作对应的预设按键信息可以为“Flash”键或“R”键或者两者组合对应的按 键信息，也可以为外接其他功能按键上的其它功能按键或其组合对应的按键信息；另外，对于用于代表待切换通话状态的预设按键信息以及用于代表切换操作对应的预设按键信息可以采用相同按键对应的按键信息，也可以采用不同按键对应的按键信息；对于预设规则信息中包括的用于代表待切换通话状态以及切换操作对应的预设按键信息可以根据实际使用需求进行设置，这里不作限定。作为上述实施例的一种简化操作，可以仅设置两种切换操作，即只对挂断通话和激活通话的切换操作设置对应的预设按键信息，保留通话(即通话等待)作为对切换操作以外的其他通话的默认切换操作。另外，在一些实施方式中，可以仅在预设规则信息中包括用于代表待切换通话状态对应的预设按键信息，则此时用户只需在外接话机上输入代表待切换通话状态对应的按键，即可对外接话机显示屏上所显示的通话状态信息对应的通话进行相应通话状态的切换。
在一示例中，采用“Flash”键对应的按键信息代表切换操作对应的预设按键信息；采用预设数字按键对应的按键信息代表待切换通话状态对应的预设按键信息，数字键“1”和“2”分别对应的按键信息代表挂断通话和激活通话对应的预设按键信息，该示例中不对保留通话(即通话等待)对应按键信息进行设定，并在激活通话的操作中保留其他通话，将其他通话切换为通话等待。在预设规则信息中，用于代表待切换通话状态以及切换操作对应的预设按键信息分别为预设数字按键以及“Flash”键依次组合对应的按键信息，在外接话机进行多方通话(例如六方通话)，接收到外接话机上对数字键“1”以及“Flash”键组合的按键操作的输入信息时，将输入信息中所包括的上述数字键“1”以及“Flash”键组合对应的按键信息与预设规则信息进行比对，可以确定上述输入信息对应的操作指令为“挂断外接话机显示屏当前显示的通话状态信息对应的通话”；接收到外接话机上对数字键“2”以及“Flash”键组合的按键操作的输入信息时，将输入信息中所包括的上述数字键“2”以及“Flash”键组合的按键信息与预设规则信息进行比对，可以确定上述输入信息对应的操作指令为“激活外接话机显示屏当前显示的通话状态信息对应的通话，并保留其他通话”。
本发明实施例提供的通话处理方法，通过当外接话机进行多方通话 时，获取每一通话的通话状态信息；将每一通话状态信息循环传递给外接话机，使外接话机的显示屏循环显示以预定格式表示的每一通话状态信息，这样，使用户可以通过外接话机显示屏及时获知每一通话状态信息，为用户使用提供便利，提升了用户的使用体验。
基于以上方法，本发明实施例还提供了一种用以实施上述方法的装置。请参见图3，其示出的是本发明实施例提供的通话处理装置的一种结构示意图，本发明实施例提供一种通话处理装置，应用于终端设备，终端设备支持通过外接话机的语音功能，该装置可以包括：获取模块310以及第一处理模块320。
获取模块310，设置为当外接话机进行多方通话时，获取每一通话的通话状态信息；
第一处理模块320，设置为将每一通话状态信息循环传递给外接话机，使外接话机的显示屏循环显示以预定格式表示的每一通话状态信息。
在一实施例中，以“通话序号*通话号码*通话状态代表号码”表示通话状态信息；其中，“*”表示通话号码与通话序号和通话状态之间的分隔符，通话状态代表号码为第一预设数字时，用于表示相对应的通话号码处于正在通话状态，通话状态代表号码为第二预设数字时，用于表示相对应的通话号码处于等待通话状态。
其中，参见图4，其示出的是本发明实施例提供的通话处理装置的另一种结构示意图，在一实施例中，该装置还可以包括：第二处理模块330以及切换模块340。
第二处理模块330，设置为在外接话机进行多方通话，接收到外接话机上对至少一个按键操作的输入信息时，将输入信息中所包括的按键信息与预设规则信息进行比对，确定与输入信息对应的操作指令，其中预设规则信息表示预设按键信息与用于进行通话状态切换的操作指令之间的对应关系；
切换模块340，设置为根据操作指令对多方通话的通话状态进行切换。
在一实施例中，第二处理模块330可以包括：第一处理单元331。
第一处理单元331，设置为将输入信息中所包括的按键信息与预设规则信息中用于代表待切换通话状态、通话序号以及切换操作对应的预设按键信息进行一一比对，确定与输入信息对应的操作指令。
在一实施例中，第二处理模块330可以包括：第二处理单元332。
第二处理单元332，设置为将输入信息中所包括的按键信息与预设规则信息中用于代表待切换通话状态以及切换操作对应的预设按键信息进行一一比对，确定与输入信息对应的操作指令；
所述切换模块340设置为：将外接话机的显示屏所显示通话状态信息对应的通话切换至相应通话状态。
另外，本发明实施例还提供一种终端设备，该终端支持通过外接话机的语音功能，该终端设备包括上述通话处理装置这里不作赘述。
本发明实施例提供的通话处理装置及终端设备与实施例提供的通话处理方法属于同一构思，其实现过程详见描述方法的实施例，为避免重复，这里不再赘述。
本发明实施例提供的通话处理装置及终端设备，通过当外接话机进行多方通话时，获取每一通话的通话状态信息；将每一通话状态信息循环传递给外接话机，使外接话机的显示屏循环显示以预定格式表示的每一通话状态信息，这样，使用户可以通过外接话机显示屏及时获知每一通话状态信息，为用户使用提供便利，提升了用户的使用体验。
最后，再通过一个通话处理方法的示例，对本发明实施例作更为详细的描述。
该示例中，终端设备为客户终端设备(CPE)。参见图5，其示出的是本发明示例提供的客户终端设备的结构示意图，客户终端设备500包括：电话模块510、SLIC(Subscriber Line Interface Circuit，用户线接口电路)驱动520、RJ11接口530以及其他模块540。这里，其他模块540设置为与网络侧进行通信，将通话发送至网络侧，并实现本发明实施例提供的通话处理装置中获取模块310以及切换模块340的功能；电话模块510、SLIC驱动520以及RJ11接口530设置为共同实现本发明实施例提供的通话处理装置 中第一处理模块320及第二处理模块330的功能。其中，RJ11接口530设置为与外接话机连接并实现与外接话机的通信；SLIC驱动520设置为实现RJ11接口530与电话模块510之间的通信；电话模块510设置为在接收到其他模块540获取的每一通话的通话状态信息后，将每一通话状态信息进行整理并以预定格式表示后传递给SLIC驱动520，以及在接收到RJ11接口530及SLIC驱动520发送过来的外接话机上对至少一个按键操作的输入信息时，将输入信息中所包括的按键信息与预设规则信息进行比对，并确定与输入信息对应的操作指令后传递给电话模块510。
参见图6，其示出的是本发明示例提供的通话处理方法的流程示意图，该示例提供的通话处理方法包括以下步骤：
步骤601，更新通话状态信息。这里，客户终端设备500预先已经通过RJ11接口530与外接话机连接，同时通过其他模块540注册网络并正处于多方通话(至少两方通话)；其他模块540与网络侧通信并获取(或更新)每一通话的通话状态信息，然后将每一通话的通话状态信息发送给电话模块510；电话模块510将每一通话状态信息以预定格式“通话序号*通话号码*通话状态代表号码”表示，其中，通话状态代表号码为数字“1”时表示通话号码处于正在通话状态，通话状态代表号码为数字“2”时表示通话号码处于等待通话状态，电话模块510将以预定格式表示的每一通话状态信息循环传递给SLIC驱动520，这里，开启定时器定时以保证电话模块510循环传递每一通话状态信息给SLIC驱动520，然后再由SLIC驱动520处理后传递给RJ11接口530，以使RJ11接口530循环传递给外接话机，从而在外接话机的显示屏上循环显示以预定格式表示的每一通话状态信息。
步骤602，判断输入信息。这里，在外接话机进行多方通话中，用户通过外接话机进行按键操作时，此时RJ11接口530接收到外接话机的输入信息，并将该输入信息通过SLIC驱动520处理后传递给电话模块510，电话模块510对输入信息进行判断并与预设规则信息进行比对，其中，数字键“1”和数字键“2”对应的按键信息分别代表挂断通话和激活通话对应的预设按键信息，“Flash”键对应的按键信息代表切换操作对应的预设按键信息，预设规则信息中的用于代表待切换通话状态、通话序号以及切换操 作对应的预设按键信息为“1+X+Flash”和“2+X+Flash”，其中X用于指代某一通话序号，+用于指代对应按键的按键信息组合，预设按键信息“1+X+Flash”表示挂断通话序号X的通话，预设按键信息“2+X+Flash”表示激活通话序号X的通话，该示例中不单独设定保留通话(即通话等待)对应的预设按键信息，在该示例中的激活通话的操作指令中默认将其他通话切换为通话等待；当输入信息中包括的按键信息符合预设按键信息“1+X+Flash”时，确定对应的操作指令为“挂断通话序号X的通话”，执行步骤603，当输入信息中包括的按键信息符合预设按键信息“2+X+Flash”时，确定对应的操作指令为“激活通话序号X的通话”，执行步骤604，当输入信息中的按键信息不符合预设规则信息，则比对并确定其他预设指令或确定为拨号呼叫指令，执行步骤605。
步骤603，挂断通话序号X的通话。这里，电话模块510将确定的操作指令“挂断通话序号X的通话”发送给其他模块540，其他模块540根据操作指令与网络侧通信挂断通话序号X的通话。
步骤604，激活通话序号X的通话并保留其他通话。这里，电话模块510将确定的操作指令“激活通话序号X的通话”发送给其他模块540，其他模块540根据操作指令与网络侧通信激活通话序号X的通话并保留其他通话。
步骤605，其他操作。这里，当电话模块510确定输入信息为其他预设指令或者确定为拨号呼叫指令时，将对应的其他预设指令或者拨号呼叫指令发送给其他模块540，由其他模块540进行相应操作。
本发明实施例还提供一种计算机可读存储介质，存储有计算机可执行指令，所述计算机可执行指令被处理器执行时实现上述通话处理方法。
对于前述的方法实施例，为了简单描述，故将其都表述为一系列的动作组合，但是本领域技术人员应该知悉，本发明实施例并不受所描述的动作顺序的限制，因为依据本发明实施例，某些步骤可以采用其他顺序或者同时进行。其次，本领域技术人员也应该知悉，说明书中所描述的实施例所涉及的动作并不一定是本发明实施例所必需的。
在发明实施例中，诸如第一和第二等之类的关系术语仅仅用来将一个 实体或者操作与另一个实体或操作区分开来，而不一定要求或者暗示这些实体或操作之间存在任何这种实际的关系或者顺序。
所述作为分离部件说明的单元可以是或者也可以不是物理上分开的，作为单元显示的部件可以是或者也可以不是物理单元，即可以位于一个地方，或者也可以分布到多个网络单元上。可以根据实际的需要选择其中的部分或者全部单元来实现本实施例方案的目的。
另外，在本发明各个实施例中的各功能单元可以集成在一个处理单元中，也可以是各个单元单独物理存在，也可以两个或两个以上单元集成在一个单元中。
所述功能如果以软件功能单元的形式实现并作为独立的产品销售或使用时，可以存储在一个计算机可读取存储介质中。基于这样的理解，本申请的技术方案可以以软件产品的形式体现出来，该计算机软件产品存储在一个存储介质中，包括若干指令用以使得一台计算机设备(可以是个人计算机，服务器，或者网络设备等)执行本发明各个实施例所述方法的全部或部分步骤。而前述的存储介质包括：U盘、移动硬盘、ROM、RAM、磁碟或者光盘等各种可以存储程序代码的介质。
以上所述是本发明的实施方式，应当指出，对于本技术领域的普通技术人员来说，在不脱离本申请所述原理的前提下，还可以作出若干改进和润饰，这些改进和润饰也应视为本申请的保护范围。
工业实用性
本发明实施例提供的通话处理方法、装置及终端设备，通过当外接话机进行多方通话时，获取每一通话的通话状态信息；将每一通话状态信息循环传递给外接话机，使外接话机的显示屏循环显示以预定格式表示的每一通话状态信息，这样，使用户可以通过外接话机显示屏及时获知每一通话状态信息，为用户使用提供便利，提升了用户的使用体验。

Claims (12)

  1. 一种通话处理方法，所述方法包括：
    当外接话机进行多方通话时，获取每一通话的通话状态信息；
    将每一所述通话状态信息循环传递给外接话机，使所述外接话机的显示屏循环显示以预定格式表示的每一所述通话状态信息。
  2. 根据权利要求1所述的方法，其中，所述将每一所述通话状态信息循环传递给外接话机的步骤中，
    以“通话序号*通话号码*通话状态代表号码”表示所述通话状态信息；其中，“*”表示通话号码与通话序号和通话状态之间的分隔符，通话状态代表号码为第一预设数字时，用于表示相对应的通话号码处于正在通话状态，通话状态代表号码为第二预设数字时，用于表示相对应的通话号码处于等待通话状态。
  3. 根据权利要求1所述的方法，其中，所述将每一所述通话状态信息循环传递给外接话机，使所述外接话机的显示屏循环显示以预定格式表示的每一所述通话状态信息之后，所述方法还包括：
    在外接话机进行多方通话，接收到所述外接话机上对至少一个按键操作的输入信息时，将所述输入信息中所包括的按键信息与预设规则信息进行比对，确定与所述输入信息对应的操作指令，其中所述预设规则信息表示预设按键信息与用于进行通话状态切换的操作指令之间的对应关系；
    根据所述操作指令对多方通话的通话状态进行切换。
  4. 根据权利要求3所述的方法，其中，所述将所述输入信息中所包括的按键信息与预设规则信息进行比对，确定与所述输入信息对应的操作指令的步骤包括：
    将所述输入信息中所包括的按键信息与预设规则信息中用于代表待切换通话状态、通话序号以及切换操作对应的预设按键信息进行一一比对，确定与所述输入信息对应的操作指令。
  5. 根据权利要求3所述的方法，其中，所述将所述输入信息中所包括的按键信息与预设规则信息进行比对，确定与所述输入信息对应的操作指令 的步骤包括：
    将所述输入信息中所包括的按键信息与预设规则信息中用于代表待切换通话状态以及切换操作对应的预设按键信息进行一一比对，确定与所述输入信息对应的操作指令；
    所述根据所述操作指令对多方通话的通话状态进行切换的步骤包括：
    将所述外接话机的显示屏所显示通话状态信息对应的通话切换至相应通话状态。
  6. 一种通话处理装置，所述装置包括：
    获取模块，设置为当外接话机进行多方通话时，获取每一通话的通话状态信息；
    第一处理模块，设置为将每一所述通话状态信息循环传递给外接话机，使所述外接话机的显示屏循环显示以预定格式表示的每一所述通话状态信息。
  7. 根据权利要求6所述的装置，其中，以“通话序号*通话号码*通话状态代表号码”表示所述通话状态信息；其中，“*”表示通话号码与通话序号和通话状态之间的分隔符，通话状态代表号码为第一预设数字时，用于表示相对应的通话号码处于正在通话状态，通话状态代表号码为第二预设数字时，用于表示相对应的通话号码处于等待通话状态。
  8. 根据权利要求6所述的装置，所述装置还包括：
    第二处理模块，设置为在外接话机进行多方通话，接收到所述外接话机上对至少一个按键操作的输入信息时，将所述输入信息中所包括的按键信息与预设规则信息进行比对，确定与所述输入信息对应的操作指令，其中所述预设规则信息表示预设按键信息与用于进行通话状态切换的操作指令之间的对应关系；
    切换模块，设置为根据所述操作指令对多方通话的通话状态进行切换。
  9. 根据权利要求8所述的装置，其中，所述第二处理模块包括：
    第一处理单元，设置为将所述输入信息中所包括的按键信息与预设规则信息中用于代表待切换通话状态、通话序号以及切换操作对应的预设按键信 息进行一一比对，确定与所述输入信息对应的操作指令。
  10. 根据权利要求8所述的装置，其中，所述第二处理模块包括：
    第二处理单元，设置为将所述输入信息中所包括的按键信息与预设规则信息中用于代表待切换通话状态以及切换操作对应的预设按键信息进行一一比对，确定与所述输入信息对应的操作指令；
    所述切换模块，设置为将所述外接话机的显示屏所显示通话状态信息对应的通话切换至相应通话状态。
  11. 一种终端设备，所述终端设备包括如权利要求6至10任一项所述的通话处理装置。
  12. 一种计算机可读存储介质，存储有计算机可执行指令，所述计算机可执行指令用于执行权利要求1-5任一项的通话处理方法。
PCT/CN2017/082205 2016-07-25 2017-04-27 一种通话处理方法、装置及终端设备 WO2018018970A1 (zh)

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Citations (3)

* Cited by examiner, † Cited by third party
Publication number Priority date Publication date Assignee Title
CN2059780U (zh) * 1989-05-25 1990-07-25 蒋炎尧 智能化病房护理传呼装置
CN102281367A (zh) * 2011-08-02 2011-12-14 中兴通讯股份有限公司 一种点击拨号业务中实现三方通话的方法及系统
CN105472179A (zh) * 2015-12-10 2016-04-06 深圳市鑫德亮电子有限公司 护士站主机通过护理级别区别进行接听的控制方法及系统

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CN2059780U (zh) * 1989-05-25 1990-07-25 蒋炎尧 智能化病房护理传呼装置
CN102281367A (zh) * 2011-08-02 2011-12-14 中兴通讯股份有限公司 一种点击拨号业务中实现三方通话的方法及系统
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