WO2017214868A1 - 一种供配电管理服务系统 - Google Patents
一种供配电管理服务系统 Download PDFInfo
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- WO2017214868A1 WO2017214868A1 PCT/CN2016/085771 CN2016085771W WO2017214868A1 WO 2017214868 A1 WO2017214868 A1 WO 2017214868A1 CN 2016085771 W CN2016085771 W CN 2016085771W WO 2017214868 A1 WO2017214868 A1 WO 2017214868A1
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- H—ELECTRICITY
- H02—GENERATION; CONVERSION OR DISTRIBUTION OF ELECTRIC POWER
- H02J—CIRCUIT ARRANGEMENTS OR SYSTEMS FOR SUPPLYING OR DISTRIBUTING ELECTRIC POWER; SYSTEMS FOR STORING ELECTRIC ENERGY
- H02J13/00—Circuit arrangements for providing remote indication of network conditions, e.g. an instantaneous record of the open or closed condition of each circuitbreaker in the network; Circuit arrangements for providing remote control of switching means in a power distribution network, e.g. switching in and out of current consumers by using a pulse code signal carried by the network
Definitions
- the invention relates to the technical field of power supply and distribution management, in particular to a power supply and distribution management service system.
- Electricity is closely related to the life of each family and the normal operation of social production and life. Electricity also infiltrates into all aspects of people's production and life. Therefore, the management and service of power supply and distribution, both for the power operation department and for the masses, It affects every aspect of life. While enjoying the convenience of life brought by electricity, people are also exposed to the threat of life and property caused by power safety hazards. Therefore, the safety management of electric power has also received increasing attention.
- the patent document with the application number CN201110055250.1 discloses a remote control smart energy meter embedded with an information security management module to solve the remote control smart energy meter and its management system in the prior art.
- the technical problem to be solved by the present invention is to provide a power distribution management service system.
- An object of the present invention is to provide a power distribution management service system, including: a data collection terminal, an analysis platform, a monitoring platform, a management platform, a service platform, and a user terminal;
- the data collection terminal is configured to collect temperature data, leakage current data, electrical data of the smart meter in the power distribution box in real time, and transmit the collected data to the analysis platform in real time;
- the analysis platform is configured to receive data transmitted by the data collection terminal, analyze the received data, form a report periodically, and store historical data to the management platform;
- the monitoring platform is configured to monitor real-time data collected by the data collection terminal in real time, and store the real-time monitored data to the management platform, and if abnormal data is found, and determining the abnormal data may cause electrical a security risk, the alarm of the abnormal data is transmitted to the management platform;
- the management platform is configured to receive an alarm of the abnormal data transmitted by the monitoring platform and store the alarm, and provide an alert to the alarm of the abnormal data transmitted by the monitoring platform, and the alert Send to the responsible person or party of the relevant power management department or relevant area, remind the relevant responsible person, the party to timely investigate and deal with the hidden danger, and respond to the user's inquiry request and the request of the third party service organization;
- the service platform is configured to receive a query request of a user and provide a service docking service platform for a third-party service organization;
- the user terminal is configured to log in to the service platform, perform inquiry service, and fire and maintenance services.
- the data collection terminal includes: a temperature sensor, a leakage current sensor, and a smart meter;
- the temperature sensor is configured to collect temperature data in the power distribution box in real time, and transmit the collected temperature data to the analysis platform;
- the leakage current sensor is configured to collect leakage current data in the distribution box, and transmit the collected leakage current data to the analysis platform;
- the smart meter is configured to collect electrical data in the power distribution box and transmit the collected electrical data to the analysis platform.
- the user terminal includes: a mobile terminal terminal and a PC terminal;
- the mobile terminal device is configured to log in to the service platform through a mobile phone terminal to perform an inquiry service, a fire protection service, and a maintenance service;
- the PC terminal is configured to log in to the service platform through the PC to perform inquiry service, fire protection, and maintenance service.
- the data collection terminal of the power distribution management service system of the present invention collects the temperature data, the leakage current data, the electrical data of the smart meter in the distribution box, and the temperature data and leakage current data in the collected distribution box,
- the electrical data of the smart meter is transmitted to the analysis platform in real time
- the application analysis platform receives the data transmitted by the data collection terminal, analyzes the received data, and forms a report periodically, and stores the historical data to the management platform, and the application monitoring platform is real-time. Monitoring the real-time data collected by the data collection terminal, and storing the real-time monitored data to the management platform. If abnormal data is found and the abnormal data is determined to cause electrical safety hazards, the alarm of the abnormal data is transmitted to the management.
- the platform receives the alarm and storage of the abnormal data transmitted by the monitoring platform, and alerts the alarm of the abnormal data transmitted by the monitoring platform, and sends the alarm to the relevant power management department or related area.
- Responsible person, party remind relevant responsible person, party in time Hidden troubles are investigated and processed to avoid loss of life and property, and in response to the user's query request and the presence request of the third-party service organization, the application service platform receives the user's query request and provides service docking for the third-party service organization, and applies the user terminal login service.
- Platform, inquiry service, fire protection and maintenance service, the power supply and distribution management service system of the present invention facilitates the power management department to monitor the power usage and electrical safety of its jurisdiction, and timely and effectively notify the executives to repair and check for potential safety hazards.
- FIG. 1 is a schematic diagram of a power supply and distribution management service system of the present invention.
- the invention provides a power distribution management service system, which is applied to the technical field of power supply and distribution management.
- the data collection terminal of the power distribution management service system of the present invention collects the temperature data, the leakage current data, the electrical data of the smart meter in the distribution box, and the temperature data and leakage current data in the collected distribution box,
- the electrical data of the smart meter is transmitted to the analysis platform in real time
- the application analysis platform receives the data transmitted by the data collection terminal, analyzes the received data, and forms a report periodically, and stores the historical data to the management platform, and the application monitoring platform is real-time. Monitoring the real-time data collected by the data collection terminal, and storing the real-time monitored data to the management platform.
- the alarm of the abnormal data is transmitted to the management.
- the platform, the application management platform receives the alarm and storage of the abnormal data transmitted by the monitoring platform, and alerts the alarm of the abnormal data transmitted by the monitoring platform, and sends the alarm to the relevant power management department or related area.
- Responsible person, party remind the relevant person in charge, the parties and Troubleshoot and deal with hidden dangers, avoid loss of life and property, and respond to user's query request and third-party service organization's resident request.
- the application service platform receives user's query request and provides service docking for third-party service organizations, and applies user terminal login.
- the service platform, the inquiry service, the fire protection and the maintenance service, the power supply management service system of the present invention facilitates the power management department to monitor the power usage and electrical safety of the area under its jurisdiction, and timely and effectively notify the executive to repair and check the safety.
- Hidden dangers, and for the people who use electricity they can query their own electricity consumption data anytime and anywhere, and can contact the electrician to provide on-site service at any time through the platform, especially for enterprise users and property departments, to be able to host the electrical conditions within their jurisdiction through the platform.
- it is convenient to contact the relevant institution for on-site training, and for the fire department and the electric maintenance department, it can receive the notice of the superior management department in time to promptly perform the task, check the alarm, and receive the user's alarm and maintenance for help in time. timely Provide services to users to minimize the risk of security incidents.
- the invention provides a power supply management service system.
- FIG. 1 is a schematic diagram of a power distribution management service system according to the present invention.
- the power supply management service system 10 includes: a data collection terminal 101, an analysis platform 102, a monitoring platform 103, a management platform 104, and a service platform. 105, the user terminal 106;
- the data collection terminal 101 includes a series of sensors and smart meters for collecting temperature data, leakage current data, electrical data of the smart meter in the distribution box in real time, and collecting temperature data and leakage in the collected distribution box.
- the current data, the electrical data of the smart meter is transmitted to the analysis platform 102 in real time;
- the analysis platform 102 is configured to receive data transmitted by the data collection terminal 101, analyze the received data, and form a report periodically, and store the historical data to the management platform 104;
- the monitoring platform 103 is configured to monitor real-time data collected by the data collection terminal 101 in real time, and store the real-time monitored data to the management platform 104. If abnormal data is found and the abnormal data is determined to cause electrical safety hazards, The alarm of the abnormal data is transmitted to the management platform 104;
- the management platform 104 is configured to receive an alarm of the abnormal data transmitted by the monitoring platform 103 and store the alarm, and provide an early warning to the alarm of the abnormal data transmitted by the monitoring platform 103, and send the alarm to the relevant power management department. Or the person in charge of the relevant area, the party, remind the relevant responsible person, the party to promptly investigate and deal with the hidden danger, to avoid loss of life and property; and respond to the user's inquiry request and the request of the third party service agency; among them, the power management department
- the third-party service agencies and fire-fighting agencies that are stationed in the power distribution management service system are managed and assigned to the corresponding categories according to the types of institutions that are stationed, such as fire service services and maintenance services;
- the service platform 105 is configured to receive a query request of the user and provide a service docking for the third-party service organization;
- the user terminal 106 is configured to log in to the service platform 105 to perform an inquiry service and a fire service and a maintenance service.
- the service platform 105 sends the query request of the user to the management platform 104, and the management platform 104 responds to the query request of the user, and then retrieves the corresponding query result from the server.
- the query result is returned to the service platform 105, and the service platform 105 presents the query result to the user.
- the data collection terminal 101 includes: a temperature sensor 1011, a leakage current sensor 1012, and a smart meter 1013;
- the temperature sensor 1011 is configured to collect temperature data in the distribution box in real time, and transmit the collected temperature data to the analysis platform 102;
- the leakage current sensor 1012 is configured to collect leakage current data in the distribution box, and transmit the collected leakage current data to the analysis platform 102;
- the smart meter 1013 is configured to collect electrical data in the power distribution box and transmit the collected electrical data to the analysis platform 102.
- the user terminal 106 includes: a mobile terminal terminal 1061 and a PC terminal 1062;
- the mobile terminal terminal 1061 is configured to log in to the service platform 105 through the mobile phone terminal to perform inquiry service, fire protection and maintenance service;
- the PC terminal 1062 is configured to log in to the service platform 105 through the PC to perform inquiry service, fire protection, and maintenance service.
- the working process of the power supply and distribution management service system 10 of the present invention includes:
- the third-party service organization applies for entry to the service platform 105. After the service platform 105 passes the audit, the third-party service organization assigns categories according to the industry and nature of the third-party service organization, for example, fire service services and maintenance services;
- the user logs in to the power distribution management service system 10 of the present invention through an account and a password, and selects a service that needs to be queried or consulted. For example, if the user needs to query the number of powers used this month, the user enters the corresponding query page, and the service platform 105 will user.
- the query request is sent to the management platform 104.
- the management platform 104 responds to the query request sent by the service platform 105, retrieves the corresponding query result from the server, and returns it to the service platform 105 to present the corresponding query result to the user.
- the consulting service organization analyzes the problems exposed by the user line or electricity based on the stored historical data, proposes a rectification plan for the user or provides suggestions for improvement, especially for the enterprise user, knowing the distribution of the power consumption data of the enterprise.
- the situation is more conducive to the provision of energy-saving measures, and is also conducive to timely understanding of the company's line problems and what needs to be rectified, and which areas have potential safety hazards. If the user needs, they can send professional electricians to provide services to users.
- the power supply management service system 10 of the present invention can apply for a custody service, and the custody party allocates the electricity safety of the professional electrician full-time caretaker custody unit;
- On-site use training - for users in need they can apply for on-site training services on the power supply and distribution management service system 10 of the present invention, and the relevant contractor arranges professionals to install demonstrations on site;
- the power distribution management service system 10 of the present invention applies the data collection terminal 101 to collect the temperature data, the leakage current data, the electrical data of the smart meter in the distribution box, and the temperature data and leakage current in the collected distribution box.
- the electrical data of the data and the smart meter is transmitted to the analysis platform 102 in real time, and the application analysis platform 102 receives the data transmitted by the data collection terminal 101, analyzes the received data, and periodically forms a report, and stores the historical data to the management platform.
- the application monitoring platform 103 monitors the real-time data collected by the data collection terminal 101 in real time, and stores the real-time monitored data to the management platform 104.
- the alarm of the abnormal data is transmitted to the management platform 104, and the application management platform 104 receives the alarm of the abnormal data transmitted by the monitoring platform 103 and stores the alarm, and alerts the alarm of the abnormal data transmitted by the monitoring platform 103, and Send the warning to the relevant power management department or the person in charge of the relevant area, the party, Wake up the relevant responsible person, the party to timely investigate and deal with hidden dangers, avoid loss of life and property, and respond to the user's inquiry request and the third-party service agency's resident request, the application service platform 105 receives the user's query request and serves as a third-party service organization.
- the power supply and distribution management service system 10 of the present invention facilitates the power management department to monitor the power usage and electrical safety of the area under its jurisdiction, and Timely and effective notification to the executives to repair and troubleshoot safety hazards, and for the people who use electricity, they can query their own electricity consumption data anytime and anywhere, and can contact the electrician to provide on-site service at any time through the platform, especially for enterprise users and property departments. It can manage the electrical conditions within its jurisdiction through the platform, and can easily contact the relevant institutions for on-site training, as well as the fire department and the electric maintenance department, can receive timely notification from the superior management department, so as to quickly perform tasks and check the alarm situation. ,timely Users receive alarms and maintenance help, in time to provide users with services, the risk of accidents to a minimum.
Abstract
本发明公开一种供配电管理服务系统，包括数据采集终端、分析平台、监控平台、管理平台、服务平台、用户终端，本发明供配电管理服务系统方便电力管理部门对其辖区内的用电情况和电气安全监控到位，并及时有效地通知到执行人员抢修和排查安全隐患，和对于用电的群众，可随时随地查询到自家的用电数据，且能够通过平台随时联系电工师傅上门服务，尤其对于企业用户和物业部门，能够通过平台托管其管辖范围内的电气情况，且能够方便联系有关机构上门培训，以及对于消防部门、电力维护部门而言，可及时接收到上级管理部门的通知、以便迅速执行任务，排查警情，及时接收到用户的报警和维修求助，及时为用户提供服务，将安全事故的发生风险降到最低。
Description
技术领域
本发明涉及供配电管理技术领域，尤其涉及一种供配电管理服务系统。
背景技术
电力与每个家庭的生活以及社会生产生活的正常运营都息息相关，电力也渗入到人们生产和生活的方方面面，故而，供配电的管理和服务无论是对电力运营部门还是对群众来说，都影响到生活的方方面面。人们在享受电力带来的生活便利的同时，也承受着电力安全隐患带来的生命和财产威胁。故此，电力的安全管理也日益受到人们的重视。如申请号为CN201110055250.1的专利文献披露了一种嵌有信息安全管理模块的远控智能电能表，以解决现有技术中远控智能电能表及其管理系统。
然而，现有技术中，第一，电力部门难以及时了解其所管辖的范围内的供配电安全情况，当出现警情时，一方面难以监控到位，另一方面难以及时有效地通知到执行人员抢修和排查安全隐患；第二，对于用电的群众，也难以随时随地查询到自家的用电数据，且如果自家电路发生问题，需要维修，则需要专门找电工师傅上门维修，如果用户平时未留有电工师傅的联系方式，往往需要求助于物业或者其他人来获取电工师傅的联系方式，耽误了用户的时间，给用户的生活带来不便；第三，对于消防部门、电力维护部门而言，难以及时接收到上级管理部门的通知、以便迅速执行任务，排查警情，或者难以及时接收到用户的报警和维修求助，及时为用户提供服务，将安全事故的发生风险降到最低。
故此，现有技术难以提供一个能够同时满足电力管理部门、用户、消防及维护部门的要求的服务系统，方便电力管理部门的管理、方便用户查询和求助、方便消防及维护部门及时排查和维护、及时解除警情。
发明内容
本发明要解决的技术问题是提供一种供配电管理服务系统。
本发明的目的在于提供一种供配电管理服务系统，包括：数据采集终端、分析平台、监控平台、管理平台、服务平台、用户终端；
所述数据采集终端，用于实时采集配电箱中的温度数据、漏电流数据、智能仪表的电气数据，并将所述所采集到数据实时传输到所述分析平台；
所述分析平台，用于接收所述数据采集终端所传输的数据，对所述所接收的数据进行分析，并定期形成报表，且将历史数据存储到所述管理平台；
所述监控平台，用于实时监控所述数据采集终端所采集的实时数据，并将所述实时监测到的数据存储到所述管理平台，如果发现异常数据，且判定所述异常数据可能引发电气安全隐患，则将所述异常数据的警情传送到所述管理平台；
所述管理平台，用于接收所述监控平台所传送的所述异常数据的警情并存储，和对所述监控平台所传送的所述异常数据的警情进行预警，和将所述警情发送给相关电力管理部门或者相关片区的负责人、当事人，提醒相关负责人、当事人及时对隐患进行排查和处理，并响应用户的查询请求以及第三方服务机构的入驻请求；
所述服务平台，用于接收用户的查询请求以及为第三方服务机构提供业务对接服务平台；
所述用户终端，用于登录所述服务平台，进行查询服务以及消防、维修服务。
其中，所述数据采集终端，包括：温度传感器、漏电流传感器、智能仪表；
所述温度传感器，用于实时采集配电箱中的温度数据，并将所述所采集到的温度数据传输到所述分析平台；
所述漏电流传感器，用于采集配电箱中的漏电流数据，并将所述所采集到的漏电流数据传输到所述分析平台；
所述智能仪表，用于采集配电箱中的电气数据，并将所述所采集到的电气数据传输到所述分析平台。
其中，所述用户终端，包括：手机端终端、PC端终端；
所述手机端终端，用于通过手机端登录所述服务平台，进行查询服务以及消防、维修服务；
所述PC端终端，用于通过PC端登录所述服务平台，进行查询服务以及消防、维修服务。
本发明供配电管理服务系统应用数据采集终端实时采集配电箱中的温度数据、漏电流数据、智能仪表的电气数据，并将所采集到的配电箱中的温度数据、漏电流数据、智能仪表的电气数据实时传输到分析平台，应用分析平台接收数据采集终端所传输的数据，对该所接收的数据进行分析，并定期形成报表，且将历史数据存储到管理平台，应用监控平台实时监控数据采集终端所采集的实时数据，并将该实时监测到的数据存储到管理平台，如果发现异常数据，且判定该异常数据可能引发电气安全隐患，则将该异常数据的警情传送到管理平台，应用管理平台接收监控平台所传送的该异常数据的警情并存储，和对监控平台所传送的该异常数据的警情进行预警，和将该警情发送给相关电力管理部门或者相关片区的负责人、当事人，提醒相关负责人、当事人及时对隐患进行排查和处理，避免生命和财产损失，并响应用户的查询请求以及第三方服务机构的入驻请求，应用服务平台接收用户的查询请求以及为第三方服务机构提供业务对接，应用用户终端登录服务平台，进行查询服务以及消防、维修服务，本发明供配电管理服务系统方便电力管理部门对其辖区内的用电情况和电气安全监控到位，并及时有效地通知到执行人员抢修和排查安全隐患，和对于用电的群众，可以随时随地查询到自家的用电数据，且能够通过平台随时联系电工师傅上门服务，尤其对于企业用户和物业部门，能够通过平台托管其管辖范围内的电气情况，且能够方便联系有关机构上门培训，以及对于消防部门、电力维护部门而言，可以及时接收到上级管理部门的通知、以便迅速执行任务，排查警情，及时接收到用户的报警和维修求助，及时为用户提供服务，将安全事故的发生风险降到最低。
附图说明
图1，为本发明供配电管理服务系统的示意图。
具体实施方式
本发明提供一种供配电管理服务系统，应用于供配电管理技术领域，
本发明供配电管理服务系统应用数据采集终端实时采集配电箱中的温度数据、漏电流数据、智能仪表的电气数据，并将所采集到的配电箱中的温度数据、漏电流数据、智能仪表的电气数据实时传输到分析平台，应用分析平台接收数据采集终端所传输的数据，对该所接收的数据进行分析，并定期形成报表，且将历史数据存储到管理平台，应用监控平台实时监控数据采集终端所采集的实时数据，并将该实时监测到的数据存储到管理平台，如果发现异常数据，且判定该异常数据可能引发电气安全隐患，则将该异常数据的警情传送到管理平台，应用管理平台接收监控平台所传送的该异常数据的警情并存储，和对监控平台所传送的该异常数据的警情进行预警，和将该警情发送给相关电力管理部门或者相关片区的负责人、当事人，提醒相关负责人、当事人及时对隐患进行排查和处理，避免生命和财产损失，并响应用户的查询请求以及第三方服务机构的入驻请求，应用服务平台接收用户的查询请求以及为第三方服务机构提供业务对接，应用用户终端登录服务平台，进行查询服务以及消防、维修服务，本发明供配电管理服务系统方便电力管理部门对其辖区内的用电情况和电气安全监控到位，并及时有效地通知到执行人员抢修和排查安全隐患，和对于用电的群众，可以随时随地查询到自家的用电数据，且能够通过平台随时联系电工师傅上门服务，尤其对于企业用户和物业部门，能够通过平台托管其管辖范围内的电气情况，且能够方便联系有关机构上门培训，以及对于消防部门、电力维护部门而言，可以及时接收到上级管理部门的通知、以便迅速执行任务，排查警情，及时接收到用户的报警和维修求助，及时为用户提供服务，将安全事故的发生风险降到最低。
为了使本发明的目的、技术方案及优点更加清楚明白，以下结合附图及实施例，对本发明进行进一步详细说明。应当理解，此处所描述的具体实施例仅仅用以解释本发明，并不用于限定本发明。
本发明提供一种供配电管理服务系统。
请参见图1，图1为本发明供配电管理服务系统的示意图，本发明供配电管理服务系统10，包括：数据采集终端101、分析平台102、监控平台103、管理平台104、服务平台105、用户终端106；
数据采集终端101，包括一系列传感器和智能仪表，用于实时采集配电箱中的温度数据、漏电流数据、智能仪表的电气数据，并将所采集到的配电箱中的温度数据、漏电流数据、智能仪表的电气数据实时传输到分析平台102；
分析平台102，用于接收数据采集终端101所传输的数据，对该所接收的数据进行分析，并定期形成报表，且将历史数据存储到管理平台104；
监控平台103，用于实时监控数据采集终端101所采集的实时数据，并将该实时监测到的数据存储到管理平台104，如果发现异常数据，且判定该异常数据可能引发电气安全隐患，则将该异常数据的警情传送到管理平台104；
管理平台104，用于接收监控平台103所传送的该异常数据的警情并存储，和对监控平台103所传送的该异常数据的警情进行预警，和将该警情发送给相关电力管理部门或者相关片区的负责人、当事人，提醒相关负责人、当事人及时对隐患进行排查和处理，避免生命和财产损失；并响应用户的查询请求以及第三方服务机构的入驻请求；其中，电力管理部门对入驻供配电管理服务系统的第三方服务机构及消防机构进行管理，按照入驻的机构的类型分配到相应的类中，比如消防服务类、维修服务类；
服务平台105，用于接收用户的查询请求以及为第三方服务机构提供业务对接；
用户终端106，用于登录服务平台105，进行查询服务以及消防、维修服务；其中，当用户需要查询自家的用电量、用电数据时，输入账号和密码登录服务平台105，在查询窗口中输入需要查询的内容，服务平台105接收到用户的查询请求后，将用户的查询请求发送到管理平台104，管理平台104再响应用户的查询请求，从服务器中调取出相应的查询结果后，再将查询结果返回给服务平台105，服务平台105再向用户呈现查询结果。
其中，数据采集终端101，包括：温度传感器1011、漏电流传感器1012、智能仪表1013；
温度传感器1011，用于实时采集配电箱中的温度数据，并将所采集到的温度数据传输到分析平台102；
漏电流传感器1012，用于采集配电箱中的漏电流数据，并将所采集到的漏电流数据传输到分析平台102；
智能仪表1013，用于采集配电箱中的电气数据，并将所采集到的电气数据传输到分析平台102。
其中，用户终端106，包括：手机端终端1061、PC端终端1062；
手机端终端1061，用于通过手机端登录服务平台105，进行查询服务以及消防、维修服务；
PC端终端1062，用于通过PC端登录服务平台105，进行查询服务以及消防、维修服务。
本发明供配电管理服务系统10的工作过程，包括：
第三方服务机构向服务平台105申请入驻，服务平台105通过审核后，根据第三方服务机构所属的行业和性质给第三方服务机构分配类别，比如，消防服务类、维修服务类；
用户通过账号和密码登录本发明供配电管理服务系统10，选择需要查询或者咨询的服务，比如，用户需要查询本月的用电数，则用户进入相应的查询页面后，服务平台105将用户的查询请求发送到管理平台104，管理平台104响应服务平台105发送过来的查询请求，从服务器中调取出相应的查询结果后，返回给服务平台105，呈现给用户相应的查询结果；
（1）故障分析整改——当用户需要咨询时，通过服务平台105进入相应的界面后，点击需要咨询的类型并选定第三方服务机构，进入相应的咨询界面，获取第三方服务机构的联系方式或者在线咨询，咨询服务机构根据存储的历史数据分析用户线路或者用电方面所暴露出来的问题，为用户提出整改方案或者提供改进建议，尤其对于企业用户而言，获知企业的用电数据分布情况更有利于提供节能措施，也有利于及时了解企业的线路问题以及哪些方面需要整改，哪些方面存在安全隐患，如果用户需要，可以针对这些问题，派专业的电工师傅上门为用户提供服务；
（2）安全隐患现场排查——如果用户怀疑自家电路存在安全隐患，但是又不明白电路原理，需要求助于电工师傅，则可以申请第三方服务机构派专业的电工师傅到现场排查；
（3）第三方服务托管——对于企业用户或者物业，可以通过本发明供配电管理服务系统10申请托管服务，被托管方分配专业电工专职看守托管单位的用电安全；
（4）人工预警客服——如果监控平台103监控到严重的警情，除了常规的预警方式通知相关人员外，还启动人工客服预警提醒功能，保证警情通知到位；
（5）现场使用培训——对于有需要的用户，可以在本发明供配电管理服务系统10上申请现场使用培训服务，相关承办部门安排专业人员，现场安装演示；
（6）电话回访客服服务——第三方定期打电话回访客户使用情况，并提供有效的建议，优化产品并指导客户正确操作和维护。
本发明供配电管理服务系统10应用数据采集终端101实时采集配电箱中的温度数据、漏电流数据、智能仪表的电气数据，并将所采集到的配电箱中的温度数据、漏电流数据、智能仪表的电气数据实时传输到分析平台102，应用分析平台102接收数据采集终端101所传输的数据，对该所接收的数据进行分析，并定期形成报表，且将历史数据存储到管理平台104，应用监控平台103实时监控数据采集终端101所采集的实时数据，并将该实时监测到的数据存储到管理平台104，如果发现异常数据，且判定该异常数据可能引发电气安全隐患，则将该异常数据的警情传送到管理平台104，应用管理平台104接收监控平台103所传送的该异常数据的警情并存储，和对监控平台103所传送的该异常数据的警情进行预警，和将该警情发送给相关电力管理部门或者相关片区的负责人、当事人，提醒相关负责人、当事人及时对隐患进行排查和处理，避免生命和财产损失，并响应用户的查询请求以及第三方服务机构的入驻请求，应用服务平台105接收用户的查询请求以及为第三方服务机构提供业务对接，应用用户终端106登录服务平台105，进行查询服务以及消防、维修服务，本发明供配电管理服务系统10方便电力管理部门对其辖区内的用电情况和电气安全监控到位，并及时有效地通知到执行人员抢修和排查安全隐患，和对于用电的群众，可以随时随地查询到自家的用电数据，且能够通过平台随时联系电工师傅上门服务，尤其对于企业用户和物业部门，能够通过平台托管其管辖范围内的电气情况，且能够方便联系有关机构上门培训，以及对于消防部门、电力维护部门而言，可以及时接收到上级管理部门的通知、以便迅速执行任务，排查警情，及时接收到用户的报警和维修求助，及时为用户提供服务，将安全事故的发生风险降到最低。
需要说明的是，在本文中，诸如第一和第二等之类的关系术语仅仅用来将一个实体或者操作与另一个实体或操作区分开来，而不一定要求或者暗示这些实体或者操作之间存在任何这种实际的关系或者顺序。而且，术语“包含”、“包括”或者其任何其他变体意在涵盖非排他性的包含，从而使得包括一系统要素的过程、方法、物品或者设备不仅包括那些要素，而且还包括没有明确列出的其他要素，或者是还包括为这种过程、方法、物品或者设备所固有的要素。在没有更多限制的情况下，由语句“包括一个、、、、、、”限定的要素，并不排除在包括所述要素的过程、方法、物品、设备或者装置中还存在另外的相同要素。
对于本发明供配电管理服务系统，实现的形式是多种多样的。凡在本发明的精神和原则之内，所作的任何修改、等同替换、改进等，均应包含在本发明的保护范围之内。
Claims (3)
- 一种供配电管理服务系统，其特征在于，包括：数据采集终端、分析平台、监控平台、管理平台、服务平台、用户终端；所述数据采集终端，用于实时采集配电箱中的温度数据、漏电流数据、智能仪表的电气数据，并将所述所采集到数据实时传输到所述分析平台；所述分析平台，用于接收所述数据采集终端所传输的数据，对所述所接收的数据进行分析，并定期形成报表，且将历史数据存储到所述管理平台；所述监控平台，用于实时监控所述数据采集终端所采集的实时数据，并将所述实时监测到的数据存储到所述管理平台，如果发现异常数据，且判定所述异常数据可能引发电气安全隐患，则将所述异常数据的警情传送到所述管理平台；所述管理平台，用于接收所述监控平台所传送的所述异常数据的警情并存储，和对所述监控平台所传送的所述异常数据的警情进行预警，和将所述警情发送给相关电力管理部门或者相关片区的负责人、当事人，提醒相关负责人、当事人及时对隐患进行排查和处理，并响应用户的查询请求以及第三方服务机构的入驻请求；所述服务平台，用于接收用户的查询请求以及为第三方服务机构提供业务对接服务平台；所述用户终端，用于登录所述服务平台，进行查询服务以及消防、维修服务。
- 如权利要求1所述的供配电管理服务系统，其特征在于，所述数据采集终端，包括：温度传感器、漏电流传感器、智能仪表；所述温度传感器，用于实时采集配电箱中的温度数据，并将所述所采集到的温度数据传输到所述分析平台；所述漏电流传感器，用于采集配电箱中的漏电流数据，并将所述所采集到的漏电流数据传输到所述分析平台；所述智能仪表，用于采集配电箱中的电气数据，并将所述所采集到的电气数据传输到所述分析平台。
- 如权利要求1或2所述的供配电管理服务系统，其特征在于，所述用户终端，包括：手机端终端、PC端终端；所述手机端终端，用于通过手机端登录所述服务平台，进行查询服务以及消防、维修服务；所述PC端终端，用于通过PC端登录所述服务平台，进行查询服务以及消防、维修服务。
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