WO2017082039A1

WO2017082039A1 - Waiting order management system, waiting order management device, and waiting order management program

Info

Publication number: WO2017082039A1
Application number: PCT/JP2016/081541
Authority: WO
Inventors: 丈弘渡瀬; 哲功新谷
Original assignee: 株式会社リクルートホールディングス
Priority date: 2015-11-11
Filing date: 2016-10-25
Publication date: 2017-05-18
Also published as: JP2017091266A; JP5965530B1

Abstract

The purpose of the present invention is to link a waiting order management system with another system such as a customer management system such that information from the waiting order management system can be utilized by the other system. A waiting order management system (1000) for managing the order of waiting at an establishment, and equipped with: a card reader (200) for reading card information recorded on a card; a waiting order management terminal (100) connected to the card reader (200); a customer management server (400) for managing customer information including card information; and a waiting order management server (300) for managing the state of waiting at the establishment. Upon receiving the card information from the card reader (200), the waiting order management terminal (100) notifies the waiting order management server (300) of the reception of a new waiting customer. The waiting order management server (300) assigns a receipt number to the new waiting customer, adds the customer to a waiting list, and notifies the waiting order management terminal (100) of the assigned receipt number. The waiting order management terminal (100) notifies the customer management server (400) of the notified receipt number and the card information.

Description

Order management system, order management apparatus, and order management program

Cross-reference of related applications

This application is based on Japanese Application No. 2015-221505 filed on November 11, 2015, the contents of which are incorporated herein by reference.

The present invention relates to a management technique for managing the order of customers waiting in a bank, restaurant, government office, hospital or the like.

2. Description of the Related Art Conventionally, various order management systems have been employed in banks, restaurants, government offices, and the like in order to arrange the order of customers waiting for their services.
For example, in a popular restaurant or the like, a customer-specified reservation form is prepared, and the customer's order is managed by writing the name and number of the reservation person (for example, Patent Document 1 (particularly, paragraphs 0003 to 0007)).

JP 2004-94380 A

However, in this order management system using reservation forms, the clerk mainly fills in the reservation list directly on the reservation form designated by the store, or the reservation person writes the name and number of people on the reservation form himself. However, there is a problem that the work burden on the store side and the burden on the reservation person are large. Furthermore, the order management system cannot be used in other systems by linking the order management system with other systems such as a customer management system.

The present invention has been made in view of the circumstances described above, and the reservation person or the like saves the trouble of entering the name of the representative and the number of users on the reservation form provided in the store, and the order management system is used by the customer. One of the purposes is to make it possible to utilize information of the order management system in another system in cooperation with another system such as a management system.

An order management system according to one aspect of the present invention is an order management system for managing waiting for an order in a facility, and a card reader for reading card information recorded on a card, and an order management terminal connected to the card reader A customer management server that manages customer information including card information, and an order management server that manages a waiting state in the facility, wherein the order management terminal receives the card information from the card reader Then, the order management server is notified that the new waiting queue has been accepted, and the order management server adds an acceptance number to the new waiting queue and adds it to the waiting list, and the assigned acceptance number is The order management terminal notifies the order management terminal, and the order management terminal sends the notified receipt number and the card information to the customer management service. It is intended to inform the server.

In addition, the order management terminal accepts an input of a wait item that can be waited in the facility, and notifies the order management server that a new wait order has been accepted. You may make it do.

The order management terminal notifies the card information management server of the receipt number corresponding to the reservation person when the order of the reservation person waiting for the order has arrived, and the customer management server The customer information of the reservation person may be acquired based on the card information corresponding to the reception number.

According to the present invention, it is possible for the reservation person and the like to save the trouble of entering the name and number of the representatives on the reservation form provided in the store, and to link the order management system with other systems such as the customer management system. The information of the order management system can be utilized in other systems.

It is a figure which shows schematic structure of the order management system 1000 which concerns on 1st Embodiment. 3 is a block diagram illustrating a main configuration of an order management terminal 100. FIG. It is a sequence diagram which shows the new registration reception process waiting for an order. It is a figure which shows the example of a standby screen. It is the figure which illustrated the message designation | designated screen for designating the kind of requirement. It is the figure which illustrated the reception completion screen. It is the figure which illustrated the update operation screen of the waiting condition (status). It is a sequence diagram which shows a process when calling the person who the order of reservation came. It is a figure which shows schematic structure of the order management system 1000 'concerning 2nd Embodiment. FIG. 10 is a sequence diagram in the case where order management is performed using three order management terminals 100A to 100C.

Hereinafter, an embodiment of the present invention will be described in detail with reference to the drawings. In addition, the same code | symbol is attached | subjected to the same element and the overlapping description is abbreviate | omitted.

Embodiments In this embodiment, a case where reservation waiters' orders are managed in relation to services provided by bank A will be described as an example. However, the present invention is not limited to this, and reservations such as hospitals, restaurants, shopping malls, department stores, etc. Applicable to any facility that accepts

FIG. 1 is a diagram showing a schematic configuration of an order management system 1000 according to the present embodiment.
As shown in the figure, the order management system 1000 includes an order management terminal 100, a card reader 200, an order management server 300, a customer management server 400, and a customer information browsing terminal 500. The order management terminal 100, the card reader 200, the customer management server 400, and the customer information browsing terminal 500 constitute a customer management system 2000 that is a closed network system in the bank A. The order management terminal 100 and the customer management server 400 are Are connected via a communication network (first communication network) N1.

The order management server 300 is arranged outside the customer management system 2000. The order management terminal 100 and the order management server 300 are connected via a communication network (second communication network) N2. Communication devices that can communicate with the order management terminal 100 in the customer management system 2000 are filtered by the white list method or the like, but the order management server 300 is registered in the white list in advance and communicates with the order management terminal 100. Is allowed. Note that the order management server 300 actually manages the waiting status in a plurality of facilities such as a bank, a hospital, and a restaurant.

The card reader 200 is a non-contact IC (Integrated Circuit) card reader that supports near field communication technology such as NFC (Near Field Communication). Here, for example, PaSoRi (registered trademark) which can read an IC card or the like built in FeliCa (registered trademark) and can be connected to a computer via USB (Universal Serial Bus) can be used. The card reader 200 is connected to the order management terminal 100 via a line such as a USB cable. The card reader 200 is installed in the store of the bank A, and a user who visits the store reads the card information (card number or the like) by holding an IC card such as a bank card, and the read information is sent to the order management terminal 100. Supply.

The order management terminal 100 is installed in the store of the bank A, and receives the card information of the user who has visited the store via the card reader 200, thereby accepting the reservation of the service of the user and managing the order of the reservation person. Terminal device. In addition, when the user directly operates the order management terminal 100, it is possible to select the type of service to be reserved (business). The order management terminal 100 can be, for example, a tablet terminal, but can exchange data with other communication devices such as a personal computer (PC), notebook PC, smartphone, mobile phone, and personal digital assistant (PDA) via a communication network. Any terminal device capable of giving and receiving can be used. In addition, a printer is connected to the order management terminal 100 by a wired cable or wirelessly, and it is possible to issue a turn ticket, a coupon, or the like that represents the number of waiting for the turn.

The order management server 300 is configured by, for example, a computer having high arithmetic processing capability, and realizes a server function by a predetermined server program running on the computer. Here, the computer which comprises the order management server 300 does not necessarily need to be one unit | set, and may be comprised from the some computer connected via the communication line. The management server 300 includes a management database 310 for managing the order management terminal 100 for each bank, hospital, and restaurant (hereinafter collectively referred to as “facility”), and a processor 320. The management database 310 includes a client management table TA1, a status management table TA2, and a waiting item management table TA3.

In the client management table TA1, a unique ID and a passcode (account) are registered in association with each facility. Here, “ID: A1...” And “pass code: AA2...” Are set for the order management terminal 100 used in “Bank A”. The ID and passcode for each facility are set, for example, by an administrator who performs management waiting in each facility at the time of system introduction. When a plurality of order management terminals 100 are used in one facility, the same ID and passcode may be used. For example, a plurality of IDs and passwords may be used properly according to predetermined conditions.

In the status management table TA2, a waiting list for each facility is registered. The order waiting list includes a list of persons waiting for the order and information (status information) representing each order waiting status (status). For bank A, the number of users waiting for the turn is “1 set”, the reception time is “AM 11:11”, the type of the designated requirement is “account opening / credit card / card loan”, The type of requirement is “open account”. The registered contents of the status management table TA2 are changed based on new registration information in the waiting list transmitted from the order management terminal 100 or status update information. Note that what information is used as status information can be appropriately set and changed by an administrator of each facility.

In the waiting item management table TA3, the waiting items that are set for each facility and that can be selected at the time of reservation, and the reference waiting time of each waiting item are registered. For example, the waiting items set for the order management terminal 100 used in “Bank A” are the types of business, and in this case, “account opening / credit card / card loan”, “deposit / notification” , “Housing loan / Loan by purpose” and “Asset management (investment trust / insurance)”. The reference waiting time is an average waiting time until one turn waiting group waiting for turn is guided. Further, the waiting item and the reference waiting time can be changed as needed.

The customer management server 400 is a server of the bank A customer management system 2000. The customer management server 400 includes a customer management database 410 and a processor 420. In the customer management database 410, attribute information such as name, address, telephone number, account number, bank card number, and transaction history information are registered in association with a customer ID for each customer. The customer ID may be any information that can identify the user. For example, a card number such as a bank card number may be used as the customer ID. Further, the customer management server 400 is connected to the customer information browsing terminal 500 by a wired cable or wirelessly, and can display information registered in the customer management database 410 on the customer information browsing terminal 500.

The communication network N1 is a communication network capable of transmitting and receiving information between the order management terminal 100 and the customer management server 400 in the customer management system 2000. The communication network N2 includes a communication network that can transmit and receive information between the order management terminal 100 and the order management server 300. The communication networks N1 and N2 are, for example, the Internet, LAN, dedicated line, telephone line, corporate network, mobile communication network, Bluetooth (registered trademark), WiFi (Wireless Fidelity), other communication lines, combinations thereof, etc. It does not matter whether it is wired or wireless.

FIG. 2 is a block diagram showing the main configuration of the order management terminal 100. As shown in FIG. The order management terminal 100 includes a processor (first and second transmission units, first and second reception units) 110, an input device 115, a display device 116, a communication interface 120, and a storage resource 130. . The order management terminal 100 accepts an input to the order waiting list, a dismissal, or the like when the user directly operates the input device 115 such as a touch panel. Here, a visitor, an employee, etc. of a facility are assumed as a user. For example, a visitor performs an input for newly registering the waiting list in the waiting list, and an employee or the like performs an input for updating the status of the information registered in the waiting list. Here, facility managers and employees are collectively referred to as employees.

The processor 110 includes an arithmetic logic unit (CPU or the like) that processes arithmetic operations, logic operations, bit operations, and the like and various registers, and executes various programs stored in the storage resource 130 to execute the order management terminal 100. Central control of each part. The various registers are, for example, a program counter, a data register, an instruction register, a general-purpose register, and the like.

The input device 115 is provided with various operation buttons and a touch panel 115a for accepting an input such as acceptance to the waiting list or dismissal from the waiting list.

The display device 116 is a device for displaying a reception screen and a standby screen including a waiting list, a reception button, and the like, and is configured by a liquid crystal display, for example.

The communication interface 120 is a hardware module for connecting to the communication network N and communicating with other terminals on the communication network N. The communication interface 120 is, for example, a modulation / demodulation device such as an ISDN modem, an ADSL modem, a cable modem, an optical modem, or a soft modem.

The storage resource 130 is, for example, a logical device provided by a storage area of a physical device. The physical device is a computer-readable recording medium such as a disk drive or a semiconductor memory (ROM, RAM, etc.). The storage resource 130 may be constructed by mapping a plurality of physical devices to one logical device, or may be constructed by mapping one physical device to a plurality of logical devices.

The storage resource 130 stores an operating system program, a driver program, various data, and the like. Examples of the driver program include a communication interface driver program for controlling the communication interface 120. In addition to these various programs and various data, the storage resource 130 stores a computer program (order management application) AP1 for managing turn waiting by being executed by the processor 110.

Next, the operation of the order management system 1000 in this embodiment will be described.
As a user of the order management system 1000, a user who has visited the bank A or a clerk who performs an operation on behalf of the user is assumed. At this time, the employee or the like may operate the order management terminal 100 for the visitor installed near the storefront, or the order management terminal 100 used individually by the employee or the like as will be described later. May be.

FIG. 3 is a sequence diagram showing a new registration acceptance process waiting for a turn in the turn management system 1000.
First, the order management terminal 100 displays a standby screen as illustrated in FIG. 4 on the display device 116 (step S11). As shown in FIG. 4, a message prompting the card reader 200 to read over the bank card is displayed on the standby screen. Further, the current number of waiting groups may be displayed. The current number of waiting groups can be obtained by inquiring the order management server 300 and acquiring information on the waiting list registered in the status management table TA2.

When the user (or a bank employee) brings the bank card held by the card reader 200 close to the card reader 200, the card information is read by the card reader 200 (step S12). The card reader 200 transmits the read card information to the order management terminal 100 (step S13). The card information includes a card number. In addition to the card number, information that can identify the user, such as the telephone number of the user, may be included.

Next, the order management terminal 100 causes the display device 116 to display a message designation screen for designating a message type as shown in FIG. 5 (step S14). As shown in FIG. 5, on the business designation screen, waiting items for each facility (such as “account opening / credit card / card loan”) and the current waiting time for each waiting item are displayed. Further, a message for prompting an operation for specifying the type of message, a button for specifying the type of message, and the like are displayed on the display device 116. Note that the current waiting time of each waiting item is calculated by the order management server 300 or the order management terminal 100 based on the reference waiting time of each waiting item registered in the waiting item management table TA3. For the requirement “account opening / credit card / card loan”, if the standard waiting time per group is 10 minutes and there are two sets of reservations, the current (third set) waiting time is 10 × 2 = 20 minutes.

The order management terminal 100 detects whether or not an operation input via the input device 115 of a user or a clerk is performed on the displayed message designation screen (step S15). When the designation input of the type of business is accepted (step S15: YES), the reservation content confirmation screen is displayed on the display device 116 (step S16). On the reservation content confirmation screen, the type of the accepted message is displayed, and a message prompting confirmation of the reservation content, a message prompting a reservation confirmation operation, a reservation confirmation button, and the like are displayed.

When the reservation confirmation operation is accepted on the reservation content confirmation screen, the order management terminal 100 transmits the new reservation information input by the user by operating the order management terminal 100 to the order management server 300 via the communication network N2. (Step S17). The new reservation information includes the reception time (the time when the reservation confirmation operation is received) and the type of the selected message. Note that the new reservation information transmitted to the order management server 300 does not include the card information read by the card reader 200. That is, the order management terminal 100 does not transmit card information to the order management server 300. This is to prevent the card information from leaking outside the customer management system 2000 in the bank.

When the order management server 300 receives new reservation information from the order management terminal 100, the order management server 300 performs a process of adding a new set of order waits to the order wait list based on the received new reservation information, and updates the status management table TA2. (Step S18). At this time, the order management server 300 assigns a receipt number to the newly added order waiting.

Next, the order management server 300 transmits the newly added waiting reception number via the communication network N2 to the order management terminal 100 together with the registered content (step S19).

Next, the order management terminal 100 transmits the receipt number received from the order management server 300 and the card information read by the card reader 200 to the customer management server 400 via the communication network N1 (step S20). Thereby, the customer management server 400 can hold the reception number for managing the waiting for waiting and information (card information) for identifying the customer in the customer management system 2000 in association with each other.

Furthermore, the order management terminal 100 displays a reception completion screen illustrated in FIG. 6 on the display device 116 (step S21). As shown in FIG. 6, the reception completion screen displays a reception number, a waiting time at the current time, and the like. In addition, a message prompting to receive a turn ticket is displayed, and the user can receive a turn ticket printed from a printer connected to the turn management terminal 100.

(Update of waiting list other than new registration)
In addition to accepting new registrations, the waiting list is updated when any of the "Cancel", "Change", "Call", or "Guidance" operations are performed on the waiting list that has been registered by an employee, etc. Also occurs. FIG. 7 is a diagram exemplifying an update operation screen for a waiting status (status) by an employee or the like. As shown in FIG. 7, any one of “cancel”, “change”, “call”, and “guidance” can be selected as the update operation of the waiting state. “Cancel” means canceling the waiting order, and “change” means changing the details of the waiting order (such as the type of business) once entered. “Call” means that the reservation person is verbally called that the reservation order has arrived, or is informed by telephone or e-mail. This means that the line waiting for the turn is erased when it is actually guided to the window.

In this embodiment, it is possible to update the waiting status for each reception number. To explain with an example, when an employee or the like first identifies an update target of the waiting status, the employee swipes the line displaying the target from right to left. As a result, an operation button group BG indicating “cancel”, “change”, “call”, and “guidance” as shown in the upper left part of FIG. 7 is displayed. The employee taps a desired operation button (for example, “Cancel”) to perform an update operation of the waiting state. When such an operation is performed, status update information indicating an instruction to update the waiting state is uploaded from the order management terminal 100 to the order management server 300 via the communication network N2. The order management server 300 rewrites the status management table TA2 based on the received status update information, and updates the waiting status (status) of the facility.

(Process when calling)
FIG. 8 is a sequence diagram of processing in the order management system 1000 when a person whose reservation order has arrived is called.
When the person who has come in turn is called, the employee or the like (the employee) performs a “calling” operation using the order management terminal 100 (step S31).

When the “call” operation is performed, the order management terminal 100 transmits status update information to the order management server 300 via the communication network N2 (step S32), and the order waiting list is updated by the order management server 300. (Step S33).

Furthermore, the order management terminal 100 responds to the operation of “calling” or the update of the waiting list to the customer management server 400 in the order waiting group in which the “calling” operation is performed. The reception number is notified (step S34).

The customer management server 400 identifies the corresponding customer from the card information corresponding to the received receipt number, and acquires the customer information registered in the customer management database 410 (step S35). The customer information includes past transaction history information as well as attribute information such as name and address.

Furthermore, the customer management server 400 displays the acquired customer information on the customer information browsing terminal 500 that is browsed when a bank employee visits the customer at the window (step S36). Thereby, a bank clerk can respond, referring to information about the customer and past transaction contents.

As described above, according to the present embodiment, the order management terminal 100 and the customer management server 400 connected via the communication network N1 constitute the customer management system 2000 that is a closed network system in the bank A, On the other hand, the order management server 300 is not included in the customer management system 2000 and is connected to the order management terminal 100 via the communication network N2. Furthermore, the order management server 300 is permitted to communicate with the order management terminal 100 via the communication network N2 in advance by being registered in the white list. Accordingly, the order management server 300 and the customer management system 2000 can cooperate with each other via the order management terminal 100 while maintaining the security of the customer management system 2000. Specifically, at the time of waiting registration, when the order management terminal 100 receives card information from the card reader 200, the order management terminal 100 confirms that new registration has been accepted without sending the card information to the order management server 300. Notice. On the other hand, the order management terminal 100 transmits the receipt number and card information given by the order management server 300 to the customer management server 400. In this way, by not transmitting the card information to the order management server 300, the customer management system 2000 can utilize the information of the order management system while maintaining the security of the customer management system 2000.

Also, the customer management system 2000 can extract the attribute information and transaction history of customers who are waiting for the turn using the card information received from the turn management terminal 100. The extracted customer information can be used, for example, when selecting a customer to be preferentially called from customers who are waiting in turn at the time of congestion. Specifically, it can be used for the determination of preferentially guiding customers with a large deposit amount. Further, when a customer waiting for the turn is called to the window (when the turn comes), the extracted customer attribute information and transaction history are displayed on the terminal (customer information browsing terminal 500) on which the bank employee browses. As a result, business support can also be provided.

In the present embodiment, when accepting a new waiting order, after the user causes the card reader 200 to read the card information, the user operates the order management terminal 100 and designates a message (waiting item). Although the reservation is confirmed, the reservation may be confirmed only by reading the card information, and only the reception time may be transmitted to the order management server 300 as the new reservation information. At the time of acceptance, the user may operate the order management terminal 100 to input a telephone number for calling when the order comes.

Further, in this embodiment, reception is performed using an IC card, but the card is not limited to an IC card, and may be, for example, a magnetic card or a card printed with a two-dimensional code. Moreover, you may use not only a card | curd but the portable apparatus which can send the information which can identify a user, such as a smart phone incorporating a specific application (application). In these cases, the card reader 200 also uses a machine that can read the card information and the like.

B. Second Embodiment In the first embodiment described above, the case where one order management terminal 100 is used in one facility has been described, but in the second embodiment, a plurality of order management terminals 100 are used in one facility. Will be described.

FIG. 9 is a diagram showing a schematic configuration of the order management system 1000 ′ according to the second embodiment. The order management system 1000 ′ shown in FIG. 9 is the same as FIG. 1 except that a plurality of order management terminals 100 are provided in one facility. Accordingly, corresponding parts are denoted by the same reference numerals, and detailed description thereof is omitted. As shown in FIG. 9, it is not necessary to connect the card reader 200 to each of the order management terminals 100. For example, the card reader 200 is connected to the order management terminal 100A installed near the entrance of the facility, and the other

order management terminals

100B, 100C... Can be used by employees without connecting the card reader 200.

When a plurality of order management terminals 100 are used in one facility, the data is shared between the order management terminals 100, which is different from the case where only one order management terminal 100 is used. FIG. 10 is a sequence diagram when order management is performed using the three order management terminals 100A to 100C. For example, when a specific order management terminal 100 (order management terminal 100A shown in FIG. 9) is operated in the bank A (C1), the operation content (here, assuming status update information) is uploaded to the management server 300. (C2). The management server 300 updates the status information of the bank A registered in the status management table TA2 based on the received status update information (C3). Terminals other than the order management terminal 100A used in the bank A, that is, the

order management terminals

100B and 100C make an inquiry about the status information registered in the status management table TA2 using a unique account for each facility as a key ( C4). The management server 300 transmits the latest status information updated to the

order management terminals

100B and 100C (C5), and ends the process. As a result, the updated status information is shared by all the order management terminals 100A to 100C used in the bank A.

As a result, the latest information is always reflected in the respective order management terminals 100 in a synchronized state. As a result, even when a plurality of order management terminals 100 are used in one facility, the update information waiting for the order is updated. Optimal turn waiting management can be performed without causing problems such as not being reflected in some of the turn management terminals 100.

Note that the present invention is not limited to the above-described embodiment, and can be implemented in various other forms without departing from the gist of the present invention. For this reason, the said embodiment is only a mere illustration in all points, and is not interpreted limitedly. For example, the above-described processing steps can be arbitrarily changed in order as long as the processing contents do not contradict each other, or can be executed in parallel.

1000, 1000 '... order management system 2000 ...

customer management system

100, 100A, 100B, 100C ... order management terminal 200 ... card reader 300 ... order management server 310 ... management database 320 ... processor TA1 ... client management table TA2 ... status management table TA3 ... Wait item management table 400 ... Customer management server 410 ... Customer management database 420 ... Processor 500 ... Customer information browsing terminals N1, N2 ... Communication network 110 ... Processor 115 ... Input device 115a ... Touch panel 116 ... Display device 120 ... Communication interface 130 ... Storage resource AP1 ... Sequence management application

Claims

An order management system for managing waiting in a facility,
A card reader that reads the card information recorded on the card,
An order management terminal connected to the card reader;
A customer management server for managing customer information including card information;
An order management server for managing the waiting status in the facility,
When the order management terminal receives the card information from the card reader, the order management terminal notifies the order management server that a new order wait has been accepted,
The order management server adds a receipt number to the new waiting queue and adds it to the waiting list, and notifies the assigned management number to the order management terminal,
The order management terminal notifies the customer management server of the notified receipt number and the card information.
The order management terminal
The input of the waiting item which can wait for the turn in the said facility is received, and when notifying that the new turn waiting is accepted to the order management server, the inputted waiting item is also notified together. Order management system.
The order management terminal notifies the card information management server of the receipt number corresponding to the reservation person when the order of the reservation person waiting for the turn has arrived,
The order management system according to claim 1, wherein the customer management server acquires customer information of the reservation person based on the card information corresponding to the reception number.
An order management system for managing waiting in a facility,
A card reader that reads the card information recorded on the card,
An order management terminal connected to the card reader;
A customer management server for managing customer information including card information;
An order management server for managing the waiting status in the facility,
The order management terminal, the customer management server, and the card reader constitute a closed network system in the facility, and the order management terminal and the customer management server are connected via a first communication network,
The order management server is not included in a closed network system in the facility, and is connected to the order management terminal via a second communication network,
Communication devices that can communicate with the order management terminal via the second communication network are only communication devices that are permitted to communicate in advance, and the order management server is allowed to communicate with the order management terminal,
When the order management terminal receives the card information from the card reader, the order management terminal notifies the order management server that a new order wait has been received via the second communication network,
The order management server adds an acceptance number to the new waiting queue and adds it to the waiting list, and notifies the assigned management number to the order management terminal via the second communication network,
The order management terminal notifies the customer management server of the notified receipt number and the card information via the first communication network.
An order management device for managing waiting in a facility,
A first receiver that receives the card information from a card reader that reads the card information recorded on the card;
When the card information is received, a first transmission unit that notifies the order management server that manages the status of waiting in the facility to accept a new waiting order;
A second receiving unit that receives from the order management server the receipt number assigned to the new waiting queue;
A order management device comprising: a second transmission unit that notifies the customer management server that manages customer information including card information of the notified receipt number and the card information.
Computer
A first receiver that receives the card information from a card reader that reads the card information recorded on the card;
When the card information is received, a first transmission unit that notifies the order management server that manages the status of waiting in the facility to accept a new waiting order;
A second receiving unit that receives from the order management server the receipt number assigned to the new waiting queue;
The program which functions as a 2nd transmission part which notifies the customer management server which manages the customer information including card | curd information about the notified said receipt number and the said card | curd information.