JP2019121132A - Turn waiting information management device, turn waiting information management system, control method for turn waiting information management device, and turn waiting information management program - Google Patents

Abstract

To provide a turn waiting information management device or the like which can efficiently carry out turn waiting and procedures or the like on intention of using coupons.SOLUTION: Turn waiting information management devices 20 and 100 generate turn waiting information for a customer to wait for the turn of provision at a provision place P where a service and/or a product is provided, and when the customer can receive coupon information including privilege information having identification information of the customer, generates turn waiting information on the basis of the identification information of the customer and stores the information in association with information on the provision place at which the turn is waited.SELECTED DRAWING: Figure 1

Description

  The present invention relates to, for example, an order waiting information management apparatus, an order waiting information management system, a control method for an order waiting information management apparatus, and an order waiting information management program, which are used when a customer performs order waiting in a store or the like.

Conventionally, an electronic coupon that can be used by a customer at a store or the like has been proposed (for example, Patent Document 1 etc.).
When a customer uses such an electronic coupon or a paper coupon, the customer can obtain benefits such as a discount by notifying the store that the coupon is used.

JP 2007-157102 A

In addition, when the customer visits the store and the seat in the store is full, the customer waits for the turn, but at this time, it is necessary to carry out the waiting procedure.
For this reason, when a customer visits a store and eats and drinks, there is a problem that it is necessary for the store side to perform the procedure of waiting for turn, the procedure of coupon, etc. with the store side, which is extremely complicated.

  Therefore, according to the present invention, a waiting information management apparatus, a waiting information management system, a control method of a waiting information management apparatus, and a waiting information management program for efficiently performing a procedure etc. Intended to provide.

  According to the present invention, the above object is a queue information management device for creating queue information for waiting for the order of provision at a provision place where a customer provides services and / or goods, and the identification of the customer It is possible to receive coupon information including privilege information having information, and generate waiting information on the basis of the identification information of the customer, and store it in association with the information on the provided place to be subjected to the waiting The present invention is achieved by a waiting information management device characterized in that it can be performed.

According to the above configuration, the order waiting information management device can receive coupon information including privilege information having customer identification information, and generates order waiting information based on the customer identification information and waits for the order The information can be stored in association with the information on the provision location that is the target of
For this reason, for example, when a coupon available in a store etc. is stored in its own mobile phone etc. and customers visiting a provision place such as the store etc wait for the order, the coupon information will be queued information management device It is possible to register for waiting for the order and to use the coupon only by receiving the request.
Therefore, when the customer visits the store and eats and drinks, it is not necessary to separately perform the procedure for waiting for the turn and the procedure for the coupon with the store etc, and the customer's complexity can be eliminated. It is possible to carry out the procedure etc. of usage intention of the coupon efficiently.
On the other hand, the provision place side such as a store can simultaneously process waiting processing and processing of coupon information, and can improve the efficiency of the procedure, can automatically acquire customer information, and acquire information effective for management can do.

  Preferably, based on the entrance information and exit information of the customer's terminal to the provision place, provision place circumstance information on the provision place and / or customer circumstance information on the customer is generated, and the provision place circumstance information The present invention is configured to be able to generate coupon content information of different content for each customer based on the customer situation information, and transmits coupon content information of different content for each customer to the terminal of each customer It is characterized in that it has a possible configuration.

According to the above configuration, coupon content information (for example, coupon content) having different contents for each customer can be generated based on the provided location (for example, store) situation information and / or the customer situation information. .
Therefore, based on the provided location situation information and the customer situation information, it is possible to generate a coupon for the customer in accordance with one or both of the situations (for example, visit the store at idle time (when the store is not crowded)) To create coupons with greater discount at idle time for customers who tend to
Further, according to the above configuration, the coupon content information of different content for each customer can be transmitted to the terminal of each customer, so that the coupon of the most appropriate content is automatically provided to the terminal of each customer. Will arrive.
Therefore, coupons having different contents can be provided for each customer, and specific circumstances on the providing location (for example, store etc.) side and / or specifics on the customer side using the providing location (for example, store etc) In line with the circumstances, coupons with different appropriate content can be provided automatically and quickly for each customer.

  Preferably, the entrance information and the exit information include time information, and based on the entrance information and the exit information, the providing location situation information and / or the customer situation information is generated, and The provision location situation information is characterized by including stay time information of the customer at the provision location, rotation rate information of the customer, congestion time information of the provision location, or non-congestion time information of the provision location.

  According to the above configuration, the entrance information and the exit information include time information, so that various provision place situation information and customer situation information can be easily and quickly generated, and based on the information, More appropriate coupon information can be generated for the customer and the provision location.

  Preferably, the provision place situation information and / or the customer situation information includes sales information for each customer generated from sales information acquired from a sales management device disposed at the provision place. .

  According to the above configuration, the store situation information and / or the customer situation information is generated based on sales information acquired from a sales management device (for example, a POS (Point sales system) device) disposed at a provision location such as a store. Since the sales information for each customer is included, it is possible to accurately set, for example, discount information etc. which is the contents of the coupon.

  According to the present invention, the object is to provide a terminal of a customer, and a queue information management device for generating queue information for waiting for a distribution order at a provision location where the customer provides services and / or goods. The order waiting information management device is capable of receiving coupon information including privilege information having the identification information of the customer, and generates order waiting information based on the identification information of the customer, and an order. The present invention is achieved by a queuing information management system characterized in that it can be stored in association with information on the provision location which is a target of waiting.

  According to the present invention, the object is a control method of a queue information management apparatus for generating queue information for waiting for a distribution order at a provision location where a customer provides services and / or goods according to the present invention, It is possible to receive coupon information including privilege information having identification information of a customer, generate order waiting information based on the identification information of the customer, and relate to information of the providing place which is a target of order waiting The present invention is achieved by a control method of a queue information management apparatus characterized in that it can be stored.

  According to the present invention, according to the present invention, the identification information of the customer is provided to the order waiting information management device that generates order waiting information for waiting for the order of provision at the provision location where the customer provides services and / or goods. It is possible to receive coupon information including privilege information, and to generate waiting information on the basis of the identification information of the customer, and store it in association with the information on the providing place which is the object of waiting for the order. It is achieved by a waiting information management program that executes the function that can be performed.

  Therefore, according to the present invention, a waiting information management apparatus, a waiting information management system, a control method of a waiting information management apparatus, and a waiting information management program for efficiently performing a procedure etc. It has the advantage of being able to provide

It is the schematic which shows the main structures of the waiting time and coupon management system which is the waiting time information management system concerning this invention, for example. It is a schematic block diagram which shows the main structures of the sushi shop chain customer information management server of FIG. It is a schematic block diagram which shows the main structures of the order waiting and entrance coupon check apparatus of FIG. 1, and the store side order waiting information management apparatus. It is a schematic block diagram which shows the main structures of the exit coupon check apparatus of FIG. It is a schematic block diagram which shows the main structures of the coupon of FIG. 1, and a waiting information management server. It is a schematic block diagram which shows the main content of a coupon and the 1st various information management part by the side of a queuing information management server. It is a schematic block diagram which shows the main content of a coupon and the 2nd various information management part by the side of a queuing information management server. It is a schematic block diagram which shows the main content of a coupon and the 3rd various information management part by the side of a waiting information management server side. It is a general | schematic flowchart which shows the main process of the validation process of customer information. It is another general | schematic flowchart which shows the main process of the validation process of customer information. It is a general | schematic flowchart which shows the reception process of "waiting for turn" in the turn-waiting and entrance side coupon check apparatus of FIG. 1, and the reading process of "coupon" information. It is a schematic flowchart which shows the reading process of the "coupon" information in the exit side coupon check apparatus of FIG. It is a schematic flowchart which shows the production | generation process of various "secondary information." It is a schematic flowchart which shows the main production | generation process of the coupon content for every member (customer). It is a schematic flowchart which shows a questionnaire information generation process.

Hereinafter, preferred embodiments of the present invention will be described in detail with reference to the attached drawings and the like.
The embodiment described below is a preferable specific example of the present invention, and therefore, various technically preferable limitations are given. However, the scope of the present invention particularly limits the present invention in the following description. As long as there is no statement of purport, it is not limited to these modes.

(About the main configuration of waiting for order and coupon management system 1)
FIG. 1 is a schematic view showing a main configuration of, for example, a queue waiting and coupon management system 1 which is a queue waiting information management system according to the present invention.
As shown in FIG. 1, the order waiting and coupon management system 1 is a coupon information management device managed by “X coupon information management company” that manages coupon information and order waiting information. For example, “coupon and order waiting information management "Sushi store chain customer information management server 10" managed by server 100 "," Y sushi store chain company ", for example," P sushi store "which is a provision place managed by this Y sushi store chain company For example, it has "order waiting and entrance side coupon check device 20" and "exit side coupon check device 30" which are order waiting information management devices.

In addition, in the P sushi store, for example, a POS (Point sales system) device 60, which is a sales management device, is also disposed.
Furthermore, in the P sushi store, a "store side queue waiting information management device 70" indicating the congestion status of the seats is disposed in the guidance department for guiding the customers to the seats etc. in the P sushi store.

Furthermore, the present system 1 also has, for example, a mobile phone 50 which is a terminal owned by a customer of the P sushi store, for example.
These coupon and queue information management server 100, sushi store chain customer information management server 10, entrance side coupon check device 20, exit side coupon check device 30, and "store side queue wait information management device 70" are shown in FIG. Communication is possible via the network 2.
Further, the mobile phone 50 of FIG. 1 is configured to be able to communicate with the coupon and queue information management server 100 via the base station 3 of FIG. 1 and the Internet network 2 or the like.

  The “POS device 50” disposed in the P sushi store in FIG. 1 is communicably connected to the “outlet-side coupon check device 30”.

  In the present system 1 of FIG. 1, a coupon indicating discount treatment or the like, for example, an electronic coupon, is transmitted from the coupon and the queue information management server 100 to, for example, the mobile phone 50 of the P sushi shop customer. For example, a matrix type two-dimensional code (QR code) or the like is attached to the electronic coupon.

Then, the customer owns the mobile phone 50, visits the P sushi store, and waits for the order, and on the entrance side (matrix type two of the queue waiting and entrance side coupon check device 20) disposed near the entrance. It is possible to transmit coupon information to the same device 20 by reading the same code of coupon information in “dimension) code reader 22 ′ ′.
In the present embodiment, "matrix type two-dimensional code" is also referred to as "code".
In addition, based on this "coupon" information, as will be described later, it is configured to identify the customer who is waiting for the turn.

In addition, “Exit side coupon check device 30” is arranged near the POS device 60 near the exit of the P sushi store, and the matrix for the mobile phone 50 coupon is the same as “waiting and entrance side coupon check device 20”. It is configured to be able to read a two-dimensional type code.
Thus, by reading the coupon information, the customer possessing the mobile phone 50 can use coupon benefits such as discounts at the P sushi store.

  On the other hand, the P sushi store can acquire time information of entry and exit of the customer by reading the coupon information with the “waiting and entrance coupon check device 20” and the “outlet coupon check device 30”. It is also a configuration.

(About the main configuration of the mobile phone 50)
The mobile phone 50 has a touch panel 51 as shown in FIG. The touch panel 51 is an electronic component in which a “display” for displaying various information and a position input device are combined, and is also an input device that allows the user to input various information when the display on the display is touched.

  The mobile phone 50 has an "information input button 52", and the information input button 52 is configured such that when the operator presses the button 52, various information can be input.

  In addition, the mobile phone 50 has a "mobile side communication device", a "mobile side various information storage unit", etc. (not shown), and the mobile phone 50 is connected via the base station 3 and the Internet 2 as shown in FIG. Thus, they are communicably connected to the "coupon and queue information management server 100" shown in FIG.

(About the main configuration of sushi store chain customer information management server 10)
FIG. 2 is a schematic block diagram showing a main configuration of the “sushi store chain customer information management server 10” of FIG.
“Sushi store chain customer information management server 10” shown in FIG. 2 is a server managed by the Y sushi store chain company in FIG. 1 and managed by the company Y, for example, managing and storing information related to customers. ing.
As shown in FIG. 2, the server 10 has a "customer information management server side control unit 11", and the control unit 11 communicates with, for example, the "coupon and queue information management server 100" in FIG. To control the "customer information management server side communication device 12".

  In addition, as shown in FIG. 2, the “customer information management server side display 13” for displaying various data, and “customer information management server side various input devices 14” such as a keyboard for inputting various information are also the control unit 11. It is controlled by.

Furthermore, as shown in FIG. 2, the server 10 has “a sushi store chain customer information storage unit 15” and is controlled by the control unit 11.
The "Sushi store chain customer information storage unit 15" stores information such as customers who visit the "P Sushi store" of Y company, etc. For example, the customer's name, address, mobile phone number, mail A number or the like is stored.

(About the main configuration of the queue waiting and entrance coupon check device 20 and the store side queue waiting information management device 70)
FIG. 3 is a schematic block diagram showing the main configuration of the “waiting and entering coupon check device 20” and the store side wait information management device 70 of FIG.
As shown in FIG. 3, the “waiting for queue and entrance coupon check device 20” has “the entrance side control unit 21”, and the control unit 21 has “the entrance side code reader 22” as shown in FIG. 3. Is configured to control the
As described above, the "entry side code reader 22" reads the "matrix type two-dimensional code" stored in the customer's mobile phone 50.

Also, as shown in FIG. 3, the “ingress communication device 23” is controlled by the “ingress control unit 21”, and can communicate with, for example, the “coupon and queue information management server 100” as shown in FIG. It is connected to the.
And, as shown in FIG. 3, the “waiting and entrance-side coupon check device 20” has a “waiting-to-be-received device 80”, and the “waiting-to-be-received device 80” As will be described later, the "coupon code" information is obtained from the "matrix type two-dimensional code" read by "," and the customer is queued. Specifically, the reception number is transmitted to the mobile phone 50 of the customer, or a paper reception slip is discharged.

Further, the “ingress communication device 23” is communicably connected to the “store side queue waiting information management device 70” shown in FIG.
As described above, the "store side queue waiting information management device 70" is communicably connected to the "coupon and queue waiting information management server 100" in FIG.
The "store side queue waiting information management device 70" is, for example, a computer such as a PC, and has an input device such as a display or a keyboard.
For this reason, information on waiting for the order in the P sushi store is displayed on this display, and the clerk or the like in charge of guiding the P sushi store who viewed this information guides the customer to the seat while checking the availability of the seat etc. It can be configured.

The "inlet-side clocking device 24" shown in FIG. 3 generates time information and is controlled by the "inlet-side control unit 21".
The "entrance side store information storage unit 25", "entrance side code storage unit 26", "entrance side code reading time information storage unit 27", "entrance side coupon code specification processing unit (program) 28", and "entrance" of FIG. The side coupon code storage unit 29 "is also controlled by the" entry side control unit 31 ", the contents of which will be described later.
The “waiting for order and entrance-side coupon check device 20” in the present embodiment may be configured to include a display having a touch panel.

(About main composition of exit side coupon check device 30)
FIG. 4 is a schematic block diagram showing the main configuration of the “outlet-side coupon check device 30” of FIG.
As shown in FIG. 4, the "outlet-side coupon check device 30" has the "outlet-side control unit 31", and the control unit 31 controls the "outlet-side code reader 32" as shown in FIG. Is configured to
As described above, the “exit code reader 32” reads the “matrix type two-dimensional code” stored in the customer's mobile phone 50.

  Further, as shown in FIG. 4, the “outlet side communication device 33” is controlled by the “outlet side control unit 31”, and as shown in FIG. 1, for example, “coupon and waiting information management server 100” or the POS device 60. It is connected communicably with the etc.

The “outlet-side clocking device 24” shown in FIG. 4 generates time information and is controlled by the “outlet-side control unit 31”.
The "entrance side store information storage unit 35", "entrance side code storage unit 36", "entrance side code reading time information storage unit 37", "entrance side coupon code specification processing unit (program) 38" and "entrance" of FIG. The side coupon code storage unit 39 "is also controlled by the" entry side control unit 31 ", the contents of which will be described later.
The “exit coupon check device 30” in the present embodiment may be configured to include a display having a touch panel.

(About main configuration of coupon and order waiting information management server 100)
FIG. 5 is a schematic block diagram showing a main configuration of the “coupon and queue information management server 100” of FIG.
As shown in FIG. 5, the “coupon and queue information management server 100” has “coupon and queue information management server side control unit 101”, and as shown in FIG. It is configured to control a "coupon and queue information management server side communication device 102" for communicating with each device shown in 1.

The “coupon and queue information management server side display 103” shown in FIG. 5 displays various types of information and is controlled by the control unit 101.
A “coupon and queue information management server-side various information input device 104” shown in FIG. 5 is a keyboard or the like for inputting various information, and is controlled by the control unit 101.

Furthermore, as shown in FIG. 5, the “coupon and queue information management server 100” has a “queue information management unit 105”, which is a P sushi store in FIG. While acquiring the waiting information generated by the “waiting reception device 80” of FIG. 3 of “Wait and entrance-side coupon check device 20”, the same information is processed and, if necessary, necessary waiting information Is displayed on the display or the like of the "store side queue waiting information management device 70" of FIG.
The "waiting information management unit 105" is also controlled by the "coupon and waiting information management server side control unit 101".

  "Coupon and queue information management server side first various information management unit 110" in Fig. 5, "coupon and queue information management server side second various information management unit 120", "coupon and queue information management server side The third various information management unit 130 ′ ′ is also controlled by the control unit 101.

6 to 8 respectively show “Coupon and waiting information management server side first various information management unit 110”, “Coupon and waiting information management server side second various information management unit 120”, and “Coupon and It is a schematic block diagram which shows the main content of "3rd various information management part 130 side of waiting information management server side".
The contents of these will be described later.

  The "waiting and entering coupon check device 20" and the "coupon and waiting information management server 100" and the like in the present embodiment are examples of the "waiting information management device".

(About the operation example of "waiting for order and coupon management system 1" according to the present embodiment)
An operation example using the “waiting for order and coupon management system 1” shown in FIG. 1 will be described below.
First, “Y Sushi store chain company” in FIG. 1 wants to distribute (send) a discount coupon, for example, an electronic coupon, to a mobile phone 50 such as a customer such as P sushi store, “Y Sushi store chain company”. The case where the coupon transmission is requested to “X coupon information management company” in FIG. 1 will be described below as an example.

(About the process of providing customer information of Y sushi store chain company)
Y sushi store chain company, through the Internet network 2, the customer information stored in its "sushi store chain customer information management server 10", "coupon and order of" X coupon information management company "in FIG. 1 It transmits to the waiting information management server 100 ".
Specifically, the information of the customer's "name, address, mobile phone number, zip code etc." stored in the "sushi store chain customer information management server 10" is transmitted.

  The "coupon and queue information management server 100" which has received such information stores the received customer information in the "coupon server side customer information storage unit 111" of FIG.

(About the validation process of customer information in "coupon and queue information management server 100")
It is unclear whether it is possible to transmit a coupon to each customer's mobile phone 50 using the customer information sent from the “Sushi store chain customer information management server 10” of the “Y sushi store chain company” as it is, Perform "validation processing" of "customer information" as follows.

9 and 10 are schematic flowcharts showing the main steps of the customer information validation process.
First, in step 1 (hereinafter referred to as "ST") of FIG. 9, the "first customer information validation processing unit (program) 112" of FIG. 6 operates, and the "coupon server side customer information storage unit of FIG. The customer information “111” is compared with the registered customer information in the “registered customer information storage unit 113” of FIG.
As shown in FIG. 6, this "registered customer information storage unit 113" stores, for example, a membership number, a name, a mobile phone number, a postal code, an address, etc., which are identification information of the customer.
Then, it is determined whether there is data that matches the customer information in the “coupon server side customer information storage unit 111”.

Specifically, it is determined whether or not there is information that is the same as the customer information, for example, the name, the address, the mobile phone number, the zip code, and the like.
That is, if the "coupon and queue information management server 100" of the "X coupon information management company" matches the customer information already known, the information is already "coupon and queue information management server 100". It is information that has been activated, so there is no need to activate it.

Therefore, when there is “matching customer information” in ST2, the process proceeds to ST3. In ST3, for example, "Y sushi store chain" is input in the "customer type" column of the customer of the "registered customer information storage unit 113".
In addition, when "Y sushi store chain", for example, is already input in the "customer type" column of the said customer, the input of "customer type" is unnecessary.

If the "customer information" does not match in ST2, the process proceeds to ST4. In ST4, the “second customer information validation processing unit (program) 114” in FIG. 6 operates, and the customer information in “coupon server side customer information storage unit 111” in FIG. 6 and the “registered customer” in FIG. The registered customer information of the information storage unit 113 is compared.
Then, it is determined whether the customer information of the “coupon server side customer information storage unit 111” has information of “name”, “address”, and “mobile phone number”.

  If it is determined in ST5 that "having", the process proceeds to ST6. In ST6, the "short mail" associated with the identification information (newly attached member number etc.) is transmitted to the "mobile phone number" of the customer's mobile phone 50, and "short name" and "zip code" Ask for input and reply.

  Next, the process proceeds to ST7. In ST7, the "second customer information validation processing unit (program) 114" receives the "name" and the "zip code" returned from the customer's mobile phone 50, and the "coupon server side customer information storage in FIG. It is determined whether the "name" and the "address" of the customer information in the section 111 "match.

  Then, if it is determined at ST8 that "Match", the process proceeds to ST9. In ST9, the customer is "confirmed" as being associated with the "membership number" and stored in the "registered customer information storage unit 113" of FIG. 6 and, for example, "Y sushi store chain" in the "customer type" of the customer. Enter ".

On the other hand, if it is determined in ST5 that "they do not match", the process proceeds to ST10. In ST10, the "third customer information validation processing unit (program) 121" of FIG. 7 operates, and the customer information of the "coupon server side customer information storage unit 111" of FIG. 6 and the "registered customer information storage unit 113". Compare with the registered customer information of
Then, it is determined whether the customer information in the “coupon server side customer information storage unit 111” has information of “name” and “address”.

  Then, if it is determined in ST11 that "I have", the process proceeds to ST12. In ST12, a direct mail (DM) is sent to the "name" of the "address", and the DM states that "I want to make a call with a mobile phone".

Next, the process proceeds to ST13. In ST13, when a call from a customer is received, "short mail" is sent to the customer's mobile phone number, and input and transmission of "name" and "zip code" are requested by short mail.
Next, the process proceeds to ST14. The third customer information validation processing unit determines whether the "name" and "zip code" sent from the customer's mobile phone matches the address of the customer information in the "coupon server side customer information storage unit 111". (Program) 121 "makes a judgment.

  If it is determined in ST15 that "Matched", the process proceeds to ST16. In ST16, the customer is "confirmed" and is stored in the "registered customer information storage unit 113" of FIG. 6 in association with the membership number, and the "customer type" of the customer is, for example, "Y sushi store chain" input.

This is the end of the “activation process”. In these steps, customer information that has not been validated is regarded as unusable information.
As described above, in the present embodiment, the "customer information" received from the client (company) is confirmed, and the "coupon" is transmitted only to valid customer information.

(Coupon transmission process)
Now that the customer information is finalized, we proceed to the first coupon transmission step. In the present embodiment, as described later, the coupons provide coupons having different contents for each customer's circumstances, but in this example, the first coupon is a coupon having the same contents, and changes according to the use status etc. Explain to.

For example, in the "P sushi shop" of a Y sushi shop chain company, etc., it is an available "discount coupon" at which the fee is discounted, and this "coupon content" is stored in the "registered customer information storage unit 113" of FIG. It has the "coupon code (X01)" associated with the stored "name".
For example, these pieces of information are indicated by “matrix type two-dimensional code (code)” and are associated with the coupon.

  Then, the "coupon" with the "matrix type two-dimensional code (code)" is transmitted to each mobile phone 50 or the like. In the present example, the “coupon content” is, for example, 500 yen off.

Next, a customer who receives a "coupon" with "matrix type two-dimensional code (code)" in his / her mobile phone 50 goes to, for example, "P sushi store" in FIG. 1 where this coupon can be used, and enters from the entrance. Do.
This coupon content is an example of "coupon content information".

("Waiting for turn" and "coupon" check process in "waiting for order and entrance side coupon check device 20")
FIG. 11 is a schematic flow chart showing the process of accepting “waiting for turn” and reading “coupon” information in “waiting and entrance coupon check device 20” of FIG. 1.
"The queue waiting and entrance-side coupon check device 20" is disposed at the entrance of the "P sushi store" in FIG. 1, and the "P sushi store" in FIG. An exit-side coupon check device 30 "is disposed.

This "waiting and entrance coupon check device 20" is not only a function to check the customer's coupon information, but when the "P" sushi store is fully occupied by the customer and "waiting for a turn" to wait for a seat, It also has the “waiting queue reception device 80” of FIG. 3 that generates the waiting queue information and the like. Therefore, the device 20 is configured to exhibit the function of "waiting for turn".
The details will be described below.

When the customer enters from the entrance of the "P sushi shop", if the seat etc. is full and the customer wishes "waiting for turn" and wants to use the coupon, "waiting for turn and entrance" The coupon is read into the side coupon check device 20 ".
Specifically, the customer causes the device 20 to read the “matrix type two-dimensional code (code)” of the “coupon” received by the mobile phone 50 of the customer.

  Then, it progresses to ST21 of FIG. At ST21, it is determined whether the "ingress code reader 22" of Fig. 3 of the "waiting and entry coupon check device 20" has read the code of the customer's mobile phone 50 or not.

  In the present embodiment, the code displayed on the mobile phone 50 is read by the "waiting and entrance coupon check device 20", but the present invention is not limited to this, and it may be made of card or paper. The code displayed on the coupon may be read.

If it is determined in ST22 that the image has been read, the process proceeds to ST23. At ST23, the read code is stored in the "entry side code storage unit 27" of FIG.
Then, the read time information is stored in the "inlet side code reading time information storage unit 27" in FIG. 3 with reference to the "inlet side clocking device 24" in FIG.

  Next, the process proceeds to ST24. In ST24, the “inlet-side coupon code identification processing unit (program) 28” in FIG. 3 operates, analyzes and identifies the coupon code from the code, and stores it in the “ingress-side coupon code storage unit 29” in FIG.

  Next, the process proceeds to ST25. In ST25, the "waiting queue reception device 80" of FIG. 3 is linked to the coupon code based on the "coupon code" of the "entrance side coupon code storage unit 29" of FIG. Then, the "reception number" linked to the "coupon code" is issued on paper, or the reception number is transmitted to the mobile phone 50 of the customer.

Next, the process proceeds to ST26. In ST26, the "entrance side communication device 23" operates, and the "coupon code" of the "entrance side coupon code storage unit 29" and the "store number of the entrance side store information storage unit 26" (for example, the number of the P sushi store) Etc.) and “time information” of the “entry side code reading time information storage unit 27” are transmitted to the “coupon and queue information management server 100” of FIG.
At this time, the “reception number” for “waiting for order” generated by the “order accepting unit 80” is also transmitted to the “coupon and waiting for order information management server 100” together with the “coupon code” and the like.

  Next, the process proceeds to ST27. In ST27, the "coupon and queue information management server 100" of FIG. 1 receives the "coupon code" and the like. This "coupon code" is, as described above, associated with the customer's name and the like.

Therefore, referring to the "registered customer information storage unit 113" of FIG. 6, the "registered customer information storage unit 113" corresponding to the "coupon code" received from the "waiting for order and entrance side coupon check device 20". A coupon code is specified, and a "store number" is input in the "enter shop" column of the "registered customer information storage unit 113" corresponding to the "coupon code".
Further, “time information (date and time)” is input to “entry time” of the corresponding “existing registered customer information storage unit 113”, and a “reception number” or the like is also input.

  As described above, the customer can be identified from the "coupon code" with reference to the "registered customer information storage unit 113" of FIG. 6, and information on which store the customer entered at what time can be easily and easily It can be acquired quickly.

  Further, the “coupon and queue information management server 100” has “reception number” information associated with the “coupon code” for the queue waiting, so the “queue information management unit 105” in FIG. The information about "waiting for turn" can be managed together with the entry time information etc.

  This entry time is an example of the entry information.

Above, the input of coupon information, the registration of waiting for order, etc. are completed.
As described above, in the present embodiment, the customer applies for the coupon only by having the “ingress code reading device 22” of the “waiting and ingress coupon checking device 20” read the code of the mobile phone 50. And registration of "waiting for turn" of the seat guidance in case of fullness can be performed simultaneously.
Therefore, when the customer visits the P sushi store and eats and drinks, it is not necessary to separately perform the waiting procedure and the coupon procedure with the store side, etc., so that the complexity of the customer can be eliminated. Procedures for waiting and usage intention of coupons can be performed efficiently.

On the other hand, the P sushi store side can simultaneously process waiting processing and processing of coupon information, and can improve the efficiency of the procedure, can automatically acquire customer information, and acquire information effective for management. Can.
In addition, the information of the “existing registered customer information storage unit 113” in FIG. 6 is stored in association with the information of the provision place (the entry store or the like which is the target of waiting for the order).

The customer will then wait for the turn to be guided to the seat of the P sushi store.
Specifically, the "waiting queue reception device 80" of the "wait queue and entrance side coupon check device 20" of FIG. 3 is the "coupon and queue waiting information management server 100" of FIG. 5 and the "wait queue information management unit 105". The information on waiting for the order is provided, for example, the information mainly processed by the "waiting information management unit 105", for example, the display of the "shop side waiting information management device 70" of P sushi store in FIG. The staff in charge of the seating guidance of the P sushi store will guide the customers in order by displaying on the page.

  At this time, it may be configured to notify the mobile phone 50 of the customer that the turn is approaching.

Then, when the customer finishes eating at the P sushi store, he goes to the account and goes to the payment place, and the person in charge of the P sushi store uses the POS device 60 to point out the payment information of the customer to the POS device. Enter 60
"Exit side coupon check device 30" is arranged near the POS device 60, and a message "Please read a coupon" is displayed for the customer using the coupon.
Then, the customer causes the "outlet-side code reader 32" of FIG. 4 to read the "matrix type two-dimensional code" of the "coupon" received by the mobile phone 50 of the customer.

("Coupon" check process in "Exit side coupon check device 30")
FIG. 12 is a schematic flowchart showing a reading process of “coupon” information in the “exit side coupon checking device 30” of FIG.
In ST31 of FIG. 12, it is determined whether the "outlet-side code reader 32" of the "outlet coupon check device 30" has read the "matrix type two-dimensional code (code)" of the mobile phone 50.

  If it is read in ST32, the process proceeds to ST33. In ST33, the code read by the "exit code reading device 32" is stored in the "exit code storage unit 36", and the "exit time counting device 34" is referred to, and the read time information is "exit code reading time It stores in the information storage unit 37 ".

  Next, the process proceeds to ST34. In ST34, the "outlet-side coupon code identification processing unit (program) 38" operates to analyze and identify the coupon code from the "matrix type two-dimensional code (code)", and the "exit-side coupon code storage unit in FIG. Remember to 39 ".

Next, the process proceeds to ST35. In ST35, the "outlet-side coupon check device 30" acquires the "number of members", the "payment amount" and the like from the POS apparatus 50 etc., and stores it in the "number of members and the payment amount storage 40" of FIG.
This "payment amount" is an example of "sales information".

  Next, the process proceeds to ST36. In ST36, the "outlet side communication device 33" operates, and the "coupon code" of the "outlet side coupon code storage unit 39" and the "store number of the outlet side store information storage unit 35" (for example, the store of the P sushi store "Coupon and waiting time information management server" of "time information" of "exit side code reading time information storage unit 37" and "group number of persons and payment amount etc." of "pair number of persons and payment amount etc. storage unit 40" Send to "100".

Next, the process proceeds to ST37. In ST37, the "coupon and queue information management server 100" of FIG. 1 receives the "coupon code". This "coupon code" is, as described above, associated with the customer's name and the like.
For this reason, the coupon code of the "registered customer information storage unit 113" corresponding to the "coupon code" received from the "exit side coupon check device 30" with reference to the "registered customer information storage unit 113" of FIG. And the name, etc.), and enter the "store number" in the "exit shop" column of the "registered customer information storage unit 113" corresponding to the "coupon code".
In addition, “time information (date and time)” is input in “exit time” in the corresponding “existing registered customer information storage unit 113”.
Furthermore, the “number of persons in combination” and the “amount of payment” are input in the “number of persons in combination” and the “amount of payment” in the corresponding “existing registered customer information storage unit 113”.

  As described above, the customer can be identified from the "coupon code" with reference to the "existing registered customer information storage unit 113" in FIG. 6, and information on what store the customer has left at what time, payment amount And information on the number of users (the number of members) can be acquired easily and quickly.

  In addition, this leaving time is an example of the "exit information".

  By the "waiting for turn and coupon" check step in the "waiting and entrance side coupon check device 20" in FIG. 11 described above and the "coupon" check step in "outlet side coupon check device 30" in FIG. The coupon and turn-waiting information management server 100 may obtain information on what store a customer enters and leaves at which store, and at what time the store exits, information on the payment amount and the number of users (the number of users). it can.

(About "the secondary information generation process")
For this reason, the "coupon and waiting-for-order information management server 100" is based on the above information on the "stay time" of the customer, the "rotation rate" of the store, the "peak time (congested time)" of the store, "idle time ( "Non-congested time)", "time of visit tendency to the customer", and "secondary information" such as "average payment amount" at the customer's store.

  FIG. 13 is a schematic flowchart showing steps of generating various “secondary information”. Hereinafter, description will be made according to the same flow chart.

(About "stay time" information)
First, in ST41, the "coupon and queue information management server 100" operates, and from the "entrance time" and "out time" of the members (customers) of the "registered customer information storage unit 113", the members The "staying time" is generated and input to the "registered customer information storage unit 113".
Therefore, it is possible to obtain, for example, “dwell time” information in each sushi shop P, for each customer.
This "stay time" is an example of the customer's stay time information.

(About "rotation rate" information of the store)
Next, the process proceeds to ST42. In ST42, the "store unit rotation rate information generation processing unit (program) 122" of FIG. 7 operates, and based on the "stay time" information in the same store of the "registered customer information storage unit 113" of FIG. The rotation rate is calculated and stored in the "store unit rotation rate information storage unit 123" of FIG.
The “store rotation rate” is an example of “customer rotation rate information”.

(About "peak time" and "idle time" information in the store)
Next, the process proceeds to ST43. In ST 43, “congestion time information etc. generation processing unit (program) 124” in FIG. 7 operates, and “peak” in the same shop based on the information of entry and exit times of “registered customer information storage unit 113” in FIG. Time (congested time) (17 o'clock to 20 o'clock) and "idle time (non-congested time) 15 o'clock to 17 o'clock" information is generated and stored in the "congested time etc. storage unit 125" of FIG.

Therefore, for example, "peak time" and "idle time" information in P sushi store of each customer can be acquired.
The “peak time” and “idle time” information in the same store is an example of “providing place situation information”, “congested time information on provided place”, and “non-congested time information”.

(About "the visit trend information of the same member in the store")
Next, the process proceeds to ST44. In ST44, “store unit member store visit information generation processing unit (program) 131” in FIG. 8 operates, and information on entry and exit times of “registered customer information storage unit 113” in FIG. The member visit trend information is generated and stored in the “store unit member visit information storage unit 132” of FIG.
For example, a member has a tendency to visit a P sushi store between 15:00 and 17:00 on Wednesday.

  The visit tendency information of the same member in the same store is an example of the customer situation information.

("About the payment information of the number of members of the same member in the store")
Next, the process proceeds to ST45. In ST45, the "store unit member payment amount information etc. generation processing unit (program) 133" in FIG. 8 operates, and the information on the "number of members" and "payment amount" in the "registered customer information storage unit 113" of FIG. Are generated and stored in the "store unit member payment amount information storage unit 134" of FIG.

For example, in a certain member, the range of the average payment amount for a pair of four at P sushi store is, for example, 8,000 yen.
The payment amount information of the number of members of the same member in the same store is an example of sales information for each customer.

In the above process, "visit time of the customer", "rotation rate" of the store, "peak time (congested time)" of the store, "idle time (non-congested time)", "time to visit the customer to the store" It is possible to acquire "secondary information" such as the "average payment amount" at the customer's store.
In the present embodiment, each information is generated in the above-mentioned order as the generation of secondary information, but in the present invention, this order may be different, and the information to be generated may be selected arbitrarily. Absent.

(About generation of coupon contents for each member (customer))
In the present embodiment, the coupon content provided to the customer is different for each customer based on the “registered customer information storage unit 113” in FIG. 6 and the “secondary information” described above, and is optimized. Can.
In addition, the contents of this coupon take into consideration the circumstances of the store and the like.
Hereinafter, an example is given and demonstrated concretely.
FIG. 14 is a schematic flowchart showing main generation steps of coupon contents for each member (customer). This will be described below along the flowchart of FIG.

As shown in ST51 of FIG. 14, the “member unit coupon information generation processing unit (program) 135” of FIG. 8 operates, and generates coupon contents appropriate for each member based on the following information.
・ “Congestion time etc. storage unit (“ peak time (17 o'clock to 20 o'clock) ”information and“ idle time (15 o'clock to 17 o'clock) ”information in the same store)” in FIG. 7 ”,
・ “Store unit member visit information storage unit 132” in FIG. 8 (for example, the member tends to visit a P sushi store between 15:00 and 17:00 on Wednesday),
-"Store unit member payment amount information storage unit 134" in FIG. 8 (for example, four members are the information of the range of the average payment amount (8 thousand yen)).

  Then, the generated coupon content is input to the "coupon content" of the "registered customer information storage unit 113" of FIG.

For example, store requests (want to increase the number of customers in "idle time", but the discount amount (rate) should be in a range that does not lead to a deficit) and customer (members) request (want to increase discount amount (rate)) The “member unit coupon information generation processing unit (program) 135” operates and performs processing in consideration of both of the above.
For example, the idle time of P sushi store from 15:00 to 17:00 coincides with the time when members come to the store. In addition, the payment amount per member of the member exceeds a certain amount.
Therefore, the processing unit (program) 135 does not use the discount amount of the usual 500 yen, but the discount amount of, for example, 1000 yen as the discount amount for the idle time of P sushi store from 15:00 to 17:00. The coupon content specific to the member (customer) is created, and is input to the "coupon content" of the "registered customer information storage unit 113" of FIG.

Next, the process proceeds to ST52. At ST 52, the coupon of “coupon content” updated in “registered customer information storage unit 113” is transmitted to the mobile phone 50 of the member (customer).
Therefore, in the present embodiment, coupons having different contents can be provided for each member (customer), and in line with the specific circumstances of the store and the specific circumstances of the member (customer) using the store It is configured to be able to automatically and quickly provide coupons of different appropriate content for each member.

(About questionnaire information generation process)
Further, in the present embodiment, a questionnaire is actually sent to a member (customer) who has used a coupon in a P sushi store or the like, and the reply information is stored in the "registered customer information storage 113" of FIG.
FIG. 15 is a schematic flowchart showing a questionnaire information generation process.
Hereinafter, description will be made along the flowchart of FIG.
First, in ST61, “Questionnaire information generation processing unit (program) 136” in FIG. 8 operates, and after the member (customer) 's store leaves the store, a questionnaire associated with the store number is called “mobile phone 50” of the member. Send to

  Next, the process proceeds to ST62. In ST62, the returned questionnaire result is input to the "questionnaire response" of the "registered customer information storage unit 113" of FIG.

For example, after leaving the P sushi store of the member, “Survey (with identification information such as the store number of the using store (P sushi store), etc.)” is transmitted to the mobile phone 50 of the member.
And the questionnaire result from the mobile phone 50 of the said member is memorize | stored in the "question answer" of "the registered customer information storage part 113" of FIG.

  In the embodiment described above, although the case where the apparatus is realized as an apparatus is described as an example, the present invention is not limited to this, and a magnetic disk (floppy (register It may be stored and distributed in a storage medium such as a trademarked disk, a hard disk, etc., an optical disk (CD-ROM, DVD, etc.) a magneto-optical disk (MO), a semiconductor memory, etc.

  Also, the storage medium may be any storage medium that can store a program and can be read by a computer. The storage format of the storage medium is not particularly limited.

  In addition, an operating system (OS) operating on a computer based on an instruction of a program installed in the computer from a storage medium, MW (middleware) such as database management software, network software, etc. realize this embodiment. A part of each process may be executed.

  Furthermore, the storage medium in the present invention is not limited to a medium independent of the computer, and includes a storage medium downloaded and stored or temporarily stored a program transmitted by a LAN, the Internet, or the like.

  Further, the computer in the present invention may execute each process in the present embodiment based on a program stored in a storage medium, and may be an apparatus including one personal computer or the like, and a plurality of apparatuses are connected to a network. Or the like system.

  Further, the computer in the present invention is not limited to a personal computer, but includes an arithmetic processing unit, a microcomputer and the like included in an information processing apparatus, and generically refers to an apparatus and apparatus capable of realizing the functions of the present invention by a program. ing.

  The embodiments of the present invention have been described above. However, the present invention is not limited to the above embodiment, and various modifications can be made without departing from the scope of the claims.

  1 ... waiting for order and coupon management system, 2 ... Internet network, 3 ... base station, 10 ... sushi shop chain customer information management server, 11 ... customer information management server side control unit, 12 ... Customer information management server side communication device, 13 ... Customer information management server side display, 14 ... Customer information management server side various input devices, 15 ... Sushi store chain customer information storage unit, 20 ... · Waiting for order and entrance side coupon check device, 21 ··· Entrance side control unit, 22 ··· Entrance side code reading device, 23 ··· Entrance side communication device, 24 ··· Entrance side timing device, 25 · · · · Entrance side store information storage unit, 26 · · · Entrance side code storage unit, 27 · · · Entrance side code reading time information storage unit, 28 · · · Entrance side coupon code identification processing unit (program), 2 ... entrance side coupon code storage unit, 30 ... exit side coupon check device, 31 ... entrance side control unit, 32 ... exit side code reader, 33 ... exit side communication device, 34 · · · · · · Exit side timing device, 35 · · · entrance side store information storage unit, 36 · · · exit side code storage unit, 37 · · · exit side code reading time information storage unit, 38 · · · entrance side coupon code specified Processing unit (program), 39: Entrance side coupon code storage unit, 40: Combination of number of persons and payment amount storage unit, 50: Mobile phone, 51: Touch panel, 52: Information input Button, 60 ... POS device, 70 ... Store side queue waiting information management device, 80 ... ... Queue waiting reception device, 100 ... Coupon and queue waiting information management server, 101 ... coupon and sequencing Waiting Information management server side control unit 102: coupon and queue information management server side communication device 103: coupon and queue information management server side display 104: coupon and queue information management server side various information Input device 105: order waiting information management unit 110: coupon and order waiting information management server side first various information management unit 111: coupon server side customer information storage unit 112: 1 customer information validation processing unit (program), 113 ... registered customer information storage unit, 114 ... second customer information validation processing unit (program), 120 ... coupon and queue information management Server-side second various information management unit, 121 ... third customer information validation processing unit (program), 122 ... store unit rotation rate information generation processing unit ( Program), 123 ... Store unit rotation rate information storage unit 124 ... Congestion time information etc. generation processing unit (program) 125 ... Congestion time etc storage unit, 130 ... Coupon and waiting information management Server-side third various information management unit, 131 ... store unit member visit information generation processing unit (program), 132 ... store unit member visit information storage unit, 133 ... store unit member payment amount information etc Processing unit (program), 134: store unit member payment amount information storage unit 135, ... member unit coupon information generation processing unit (program), 136 ... questionnaire information generation processing unit (program)

According to the present invention, the object is to communicate with a terminal of a customer to generate order waiting information for waiting for the order of provision at the provision place where the customer provides services and / or goods. a management apparatus, the coupon information including privilege information associated with the customer identification information received from the terminal together with the identification information, in association with the coupon information and the identification information received, the waiting The present invention is achieved by an order waiting information management device characterized in that information can be generated and stored in association with information of the provision place which is a target of order waiting.

Preferably, the waiting information management device may provide providing situation information on the providing place and / or customer situation information on the customer based on entrance information and exit information generated by communicating with the terminal. generate, based on said providing place circumstances information and / or the customer situation information, with has a configuration for generating a coupon contents information different contents for each customer, the coupon contents information different contents for each of the customer And transmitting to the terminal of each customer.

Preferably, the waiting information management device, the entrance information and the Shisasho information includes time information, based on the admission information and the Shisasho information, the providing place circumstances information and / or the customer to generate a situation information, the in providing place circumstances information viewed contains a non-congestion time information of the customer residence time information in providing location, rotation rate information of the customer, the congestion time information or the providing place of the provided location , the providing place circumstances information and / or the customer situation information, sales information for each customer generated from sales information and number information obtained from the sales management device disposed in said providing place even with said containing Mukoto Do.

According to the above configuration, the store situation information and / or the customer situation information is generated based on sales information acquired from a sales management device (for example, a POS (Point sales system) device) disposed at a provision location such as a store. Since the sales information for each customer is included, it is possible to accurately set, for example, discount information etc. which is the contents of the coupon.
Preferably, the waiting information management device is based on the entry information and the time information of the exit information, visit tendency information of the same customer in the same store as the customer situation information, the congestion time information in the same store, and Non-congested time information is generated, and the sales information and the number information of the same customer in the same shop are generated from the sales apparatus disposed in the provision location, and the visiting tendency information of the same customer in the same shop is generated Generating the coupon content information of different contents for each customer based on the congestion time information and the non-congestion time information in the same shop, and the sales information and the number of people information of the same customer in the same shop It features.
Preferably, the queued information management device compares the received identification information of the received customer with the identification customer information of the same registered customer and determines whether the identification information matches or not. Is configured to perform validation processing for acquiring information for matching, and to transmit the coupon information only to the terminal of the customer of the matching identification information and the customer information of the validated identification information. It is characterized by

According to the present invention, according to the present invention, by communicating with the customer's terminal and the customer's terminal, waiting information for the customer to wait for the order of provision at a provision location where services and / or goods are provided generating a has a waiting information management device, and the waiting information management apparatus receives the coupon information including privilege information associated with the customer identification information from the terminal together with the identification information, receiving in association with the coupon information and the identification information to, and generates the waiting information, waiting information management, characterized in that it is possible to store wearing associated with the providing location information, which is waiting for the target Achieved by the system.

According to the present invention, according to the present invention, by communicating with the terminal of the customer , the customer waits for the order to generate order waiting information for waiting the order of provision at the provision location where the provision of services and / or goods is provided. a control method for an information management apparatus, receives the coupon information including privilege information associated with the customer identification information from the terminal together with the identification information, in association with the coupon information and the identification information received According to the control method of the order waiting information management apparatus, the order waiting information can be generated and stored in association with the information of the providing place which is the target of the order waiting.

According to the present invention, according to the present invention, by communicating with the terminal of the customer , the customer waits for the order to generate order waiting information for waiting the order of provision at the provision location where the provision of services and / or goods is provided. the information management apparatus, the coupon information including privilege information associated with the customer identification information received from the terminal together with the identification information, in association with the coupon information and the identification information received, the waiting information And a function that can be stored in association with the information on the provision place to be queued, is achieved by the queue information management program that executes the function.

According to the present invention, the object is a terminal of a customer , a waiting information and an entrance-side coupon check device arranged at a provision place where the customer provides services and / or goods, and coupon information including privilege information and before Kihisage anda coupon and waiting information management server for managing the waiting information to wait for providing order in test location, the waiting information and the inlet-side coupon checking device, the coupon information from the terminal Are received and stored, and are linked with the received coupon information to generate and store queue information, and the queue information and entrance-side coupon check device are configured to associate the coupon information and the linked coupon information. waiting information, and identification information of the providing place is the waiting of the target, and sends the coupon and waiting information management server, the Ku The emissions and waiting information management server, the coupon information, the is associated with a customer's identification information, the coupon and waiting information management server, the coupons received from the waiting information and the inlet-side coupon checking device Based on the information , the identification information of the customer is specified, and the received coupon information, the waiting information, and the identification information of the providing place which is the object of the waiting are associated with the identification information of the customer and stored. This is achieved by a waiting information management system characterized in that it is configured.

Preferably, the coupon and order waiting information management server of the order waiting information management system are generated by the order waiting information and entrance side coupon check device by communicating with the terminal, and the coupon and order waiting information management server Based on the entrance information and exit information to be transmitted , providing place situation information on the providing place and / or customer situation information on the customer is generated, and based on the providing place situation information and / or the customer situation information Te, with has a configuration for generating a coupon contents information which is the privilege information of a different content for each customer, is configured to transmit the coupon contents information different contents for each of the customer, to the terminal of the customer It is characterized by

Preferably, the queued information management system includes an exit-side coupon check device disposed at the provision location, and the entrance information and the exit information include time information, and the coupon and queued information management server It is on the basis of the admission information and the Shisasho information, and generates the providing place circumstances information and / or the customer situation information, the providing place circumstances information, customer stay time information in the providing place, A sales management device disposed in the provision location including the turnover rate information of the customer, congestion time information of the provision location or non-congestion time information of the provision location, and the provision location situation information and / or the customer circumstance information through said outlet coupon checking device, the coupons and every customer waiting information management server is generated from the acquired sales information and number information from Characterized in that it comprises also sales information.

According to the above configuration, the store situation information and / or the customer situation information is generated based on sales information acquired from a sales management device (for example, a POS (Point sales system) device) disposed at a provision location such as a store. Since the sales information for each customer is included, it is possible to accurately set, for example, discount information etc. which is the contents of the coupon.
Preferably, the coupon of the queue information management system and the queue information management server of the queue information of the same customer in the same store as the customer situation information from the time information of the entry information and the exit information and The congestion time information and the non-congestion time information in the same shop are generated, and the sales information and the number information of the same customer in the same shop are generated from the sales apparatus disposed in the provision place, and the same the same customer the visit trend information in the store, on the basis of the sales information and the number information of the same customers in the congestion time information and the non-congestion time information and the same shop at the same store, the coupon and waiting information management server, and generates the coupon contents information different contents for each of the customer
Preferably, the coupon of the queue information management system and the queue information management server have registered customer information, and whether the registered customer information matches the customer information received from another device or not If it does not match, it is determined whether or not the customer information has a telephone number information, and if it has, whether or not the customer information matches the registered customer information based on the telephone number information If it is determined that the customer information does not have telephone number information, it is determined whether it has address information and name information, and if it has, the customer information is determined based on the address information and the name information. determine whether or not to match with the registered customer information, to the terminal of the customer which the customer information does not match with the registered customer information, it has also become configured not to transmit the coupon contents information And wherein the door.

According to the present invention, the object is a terminal of a customer, a waiting information and an entrance-side coupon check device arranged at a provision place where the customer provides services and / or goods, and coupon information including privilege information And a control method for a queued information management system having a coupon for managing queued information for waiting for the queued order at the provision location and a queued information management server, wherein the queued information and the entrance side coupon check device Receives and stores the coupon information from the terminal, associates it with the received coupon information, and generates and stores order waiting information, and the order waiting information and the entrance-side coupon check device are configured to the coupon information and the waiting information associated, as well as the identification information of the providing place is the waiting of the subject, the coupon Send to a fine waiting information management server, in the coupon and waiting information management server, the coupon information, the is associated with a customer's identification information, the coupon and waiting information management server, the waiting information And identifying the identification information of the customer based on the coupon information received from the entrance-side coupon check device, and the received coupon information, the waiting information, and the identification information of the providing place as the waiting object. It is achieved by the control method of the waiting information management system comprising a storage child wearing relevant identification information of the customer.

According to the present invention, the object is a terminal of a customer , a waiting information and an entrance-side coupon check device arranged at a provision place where the customer provides services and / or goods, and coupon information including privilege information And a coupon for managing waiting information in order to wait the providing order at the providing location, and a waiting information management server having a waiting information management server, wherein the order waiting information and the entrance-side coupon check device A function of receiving and storing the coupon information and associating it with the received coupon information to generate and store order waiting information, and the order waiting information and the entrance-side coupon check device may be configured to coupon information and the waiting information, and identification information of the providing place is the waiting of the subject, the coupon and order waiting Function of transmitting to the information management server, in the coupon and waiting information management server, the coupon information, the is associated with a customer's identification information, the coupon and waiting information management server, the waiting information and the inlet The identification information of the customer is specified based on the coupon information received from the side coupon check device, and the coupon information received, the waiting information, and the identification information of the providing place which is the target of the waiting, and the customer The present invention is achieved by a queue information management program that executes a function of associating and storing identification information .

According to the present invention, the object is a terminal of a customer , order waiting information and an entrance-side coupon check device arranged at a provision place for providing services and / or goods to the customer , and coupon information including privilege information And a coupon for managing order waiting information for waiting the order of provision at the providing location and an order waiting information management server, and the order waiting information and the entrance side coupon check device receive the coupon information from the terminal Storing and associating with the received coupon information, generating and storing queuing information, and the queuing information and entrance-side coupon check device are configured to associate the coupon information and the queuing wait Information, and identification information of the provision place which is the target of the queue, to the coupon and the queue information management server, And the coupon information management server, the coupon information is associated with the identification information of the customer, and the coupon and queue information management server receives the coupon information received from the queue information and the entrance-side coupon check device Based on the information, the identification information of the customer is specified, and the received coupon information, the waiting information, and the identification information of the providing place which is the object of the waiting are associated with the identification information of the customer and stored. This is achieved by a waiting information management system characterized in that it is configured.

According to the present invention, the object is a terminal of a customer , order waiting information and an entrance-side coupon check device arranged at a provision place for providing services and / or goods to the customer , and coupon information including privilege information And a control method for a queued information management system having a coupon for managing queued information for waiting for the queued order at the provision location and a queued information management server, wherein the queued information and the entrance side coupon check device Receives and stores the coupon information from the terminal, associates it with the received coupon information, and generates and stores order waiting information, and the order waiting information and the entrance-side coupon check device are configured to The coupon information and the waiting information, and identification information of the providing place which is a target of the waiting, The coupon and order waiting information management server transmits the coupon information to the identification information of the customer, and the coupon and order waiting information management server transmits the order waiting information. And identifying the identification information of the customer based on the coupon information received from the entrance-side coupon check device, and the received coupon information, the waiting information, and the identification information of the providing place as the waiting object. The present invention is achieved by a control method of a queuing information management system characterized by storing the identification information of the customer in association.

According to the present invention, the object is a terminal of a customer , order waiting information and an entrance-side coupon check device arranged at a provision place for providing services and / or goods to the customer , and coupon information including privilege information And a coupon for managing waiting information in order to wait the providing order at the providing location, and a waiting information management server having a waiting information management server, wherein the order waiting information and the entrance-side coupon check device A function of receiving and storing the coupon information and associating it with the received coupon information to generate and store order waiting information, and the order waiting information and the entrance-side coupon check device may be configured to The coupon information and the order waiting information, and the identification information of the provision place which is the target of the order waiting are the coupon and the order waiting In the coupon and queue information management server, the coupon information is associated with the identification information of the customer, and the coupon and queue information management server includes the queue information and the entry. The identification information of the customer is specified based on the coupon information received from the side coupon check device, and the coupon information received, the waiting information, and the identification information of the providing place which is the target of the waiting, and the customer The present invention is achieved by a queue information management program that executes a function of associating and storing identification information.

Claims (7)

A queuing information management device for generating queuing information for waiting for a delivery order at a provision location where a customer provides services and / or goods,
It is possible to receive coupon information including privilege information having the identification information of the customer, and on the basis of the identification information of the customer, to generate order waiting information, and to provide information on the provision place which is a target of order waiting. A queuing information management device characterized in that it can be associated and stored.   Providing provision situation information on the provision place and / or customer circumstance information on the customer based on entry information and exit information of the customer's terminal to the provision place, and the provision place circumstance information and / or A configuration capable of generating coupon content information of different content for each customer based on the customer situation information, and a configuration capable of transmitting coupon content information of different content for each customer to the terminal of each customer The queue information management apparatus according to claim 1, wherein:   Preferably, the entrance information and the exit information include time information, and based on the entrance information and the exit information, the providing location situation information and / or the customer situation information is generated, and The provision place situation information includes stay time information of a customer at the offer place, rotation rate information of the customer, congestion time information of the offer place, or non-congestion time information of the offer place. An order waiting information management device according to claim 2.   The provision place situation information and / or the customer situation information includes sales information acquired from a sales management device disposed at the provision place and sales information for each customer generated from the number information of persons. The waiting information management apparatus according to any one of claims 1 to 3. The customer's terminal,
The customer has a queue information management device for generating queue information for waiting for the order of provision at a provision location where provision of services and / or goods is provided,
The order waiting information management device is capable of receiving coupon information including privilege information having identification information of the customer, and generates order waiting information based on the identification information of the customer, and is an object of order waiting A queuing information management system, which can be stored in association with the information of the provision location. A control method for a queue information management apparatus, wherein a customer generates queue information for waiting for a distribution order at a supply location where services and / or goods are provided,
It is possible to receive coupon information including privilege information having the identification information of the customer, and on the basis of the identification information of the customer, to generate order waiting information, and to provide information on the provision place which is a target of order waiting. A control method of a queue information management apparatus characterized in that it can be associated and stored. In a queue information management device for generating queue information for waiting for a distribution order at a provision location where a customer provides services and / or goods,
It is possible to receive coupon information including privilege information having the identification information of the customer, and on the basis of the identification information of the customer, to generate order waiting information, and to provide information on the provision place which is a target of order waiting. A queue information management program that executes functions that can be associated and stored.

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